🆘│community-support

[pure meadow]

I have the transcript in DMs

[jolly violet]

I want to invite Tickettool to a server where I have all ranks (not my own server), but when I send the invite (and watch the YouTube video at the same time) and follow all the steps, the server does not appear on my dashboard. Can you help us?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@jolly violet read above

Yeah mate ngl I haven’t sleep yet

So pls #🎫│make-a-ticket they will direct you

Cuz I can’t keep up I need sleep

[white plank]

hihii! so i m currently making a server and for the first day the bot worked, when i woke up the next morning and when i tested it again, it kept showing me these messages. me and my friend have no clue on how to fix this, and i did a whole new panel aswell just for it to say the same thing

[scenic forum]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[white plank]

ahh okay thank u!

[spiral schooner]

We're can I write a ticket

#🎫│make-a-ticket

[lethal salmon]

Help

My TNT_XMAX is active free acess

Plis

[low viper]

Hi, is it possible to use a form instead of a ticket?

I mean a simple form with 3–4 options that users can submit, we don’t need a ticket for this.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

@low viper read above

[low viper]

Hi, but after submission it’s still creating a ticket. I only need a form, not a ticket.

[silent lava]

That’s exactly how to do form via dashboard

[low viper]

I’m really sorry, but it opens tickets after submitting the form. I’m not sure what’s going wrong 🥲

[lethal salmon]

Help aim spanish

Helpppñ

[cobalt crater]

For some reason when I try to delte a panel it says an error when im saving changes "Major Config Mismatch", what do I do?

[foggy sparrow]

Como te pued o ayudar?

[silent lava]

You cannot delete a panel if you only have one.

[cobalt crater]

Ohhh

[desert sapphire]

Hey guys for a transcript to be saved, does the bot automatically save one of every ticket or do we need to manually click the button?

[silent lava]

Manually

[desert sapphire]

Alright tysm

Thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #85 - 19)

[silent lava]

For auto transcript that’s a premium feature

[low dagger]

Some one please help me i am trying to setup ticket tool in my server but when i go to the website it just isnt showing the server i want

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[deft wedge]

When I try to manage my server through your dashboard, I receive the following error:
“Request Failed – timeout of 60000ms exceeded (ECONNABORTED)”

I am the owner and administrator of the Discord server, and I have already tried the following steps:

Reinstalling the bot
Removing and reinviting it with administrator permissions
Checking all role permissions
Trying different browsers and using incognito mode
Refreshing and reconnecting my Discord account

Despite this, the issue persists and I am unable to access or manage the Ticket Tool configuration.

Could you please help me resolve this issue or let me know if there is a current outage?

Thank you for your support.

Best regards,
Sakura

It remains offline, even when I try to reactivate it, and a timeout message appears.

[low dagger]

nvm i got it

[silent lava]

@low dagger

We lit provided u with the fix

[sturdy wharf]

هم

[knotty haven]

How do you make a log?

[foggy sparrow]

A log for what?

[knotty haven]

Ticket

[foggy sparrow]

Do you mean a transcript?

[knotty haven]

No

[grizzled summit]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[knotty haven]

If a ticket is opened and then closed, I want to have a separate record that I can review again.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[knotty haven]

Do you understand what I mean?

[foggy sparrow]

Seems that your situation is being solved in a ticket you have made, I am afraid I can't help you now

[knotty haven]

They've taken far too long, and I'd like to resolve the issue as quickly as possible because I have a server and need it fixed as soon as possible.

I hope you can help me, please.

[foggy sparrow]

I am sorry but you have to be patient

[knotty haven]

Ok

[desert sapphire]

Isn't that just a transcript?

[knotty haven]

I think

[desert sapphire]

Did they help you in the ticket yet?

If not here's what you need to do
Make a new private channel in your server
Then go to the dashboard, open your current panel and then add a transcript channel,
After this whenever you close a ticket, before deleting it, transcript it

You will have a record of the entire ticket this way

[foggy sparrow]

Hey there, once there is a ticket, we can't do anything about it

[knotty haven]

Thank you, my friend

[iron night]

Gave +1 Rep to @desert sapphire (current: #449 - 1)

[lethal salmon]

Aim spanish help me free acess

[upbeat spindle]

What time can I report a bug in Bloxburg, does anyone know the schedules for the USA?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[lethal salmon]

Ya hice el ticket

[wild spire]

I dont see an open ticket in spanish from you

[rare cove]

Hi, the bot is in my server and I have logged in, but the dashboard does not display that specific server.

What should I do?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@rare cove

[rare cove]

thanks.

[iron night]

Gave +1 Rep to @silent lava (current: #84 - 20)

[long kelp]

how do i make it ping

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[long kelp]

where do i type it?

[stark igloo]

Hello. I set up ticket tool and when I try and make a ticket I get this.

[foggy sparrow]

It needs writing and reading message permissions

[foggy sparrow]

Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[long kelp]

I can't

[foggy sparrow]

Are you the owner of the server? Or have any authorization to invite apps to the server?

[silver hatch]

Is there an order to erase all existing tickets?

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[scenic forum]

The user having ownership can use /purge
However no logs or transcripts will be made

Try reading what i just wrote

[foggy sparrow]

As happy said but being a bit blunt: WRONG SERVER

[scenic forum]

I recommend you attempt reading the message i have given you

JUST for the ticket tool discord bot as also stated in my message
So your messages and complaining are not associated to us in any form or way

[stark igloo]

Thanks. Where do I update permissions?

[iron night]

Gave +1 Rep to @foggy sparrow (current: #113 - 10)

[foggy sparrow]

$permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[foggy sparrow]

Read above ^^

[stark igloo]

Thanks!!

Thanks @foggy sparrow

[foggy sparrow]

No worries!!

[uneven lance]

How is it failed

[scenic forum]

use /debug in the transcript channel

[uneven lance]

Er

[scenic forum]

Bot is missing the view channel permission inside that channel

[uneven lance]

How do I give perms?

[scenic forum]

Via channel permissions

[deep moss]

#🆘│community-support

[uneven lance]

There's nothing

[scenic forum]

Thats not possible

[timber violet]

when i close the ticket this appear

[glass heath]

i want my members to be able to click a button like “create a ticket” and open a new ticket with me and certain roles. anyone know how?

[silent lava]

Make sure u enable this

[silent lava]

Yes edit the ticket msg

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[silent lava]

Read this and above

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes
   Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to mention this role setting enabled

[timber violet]

same problem

[lost tiger]

i need hel[

[silent lava]

Can u show me what emoji did u choose

[lost tiger]

help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[lost tiger]

2 questions

One, whats the difference between both of these ticket tool bots?

second

[silent lava]

That’s for premium user

And the other is for non-premium users

[timber violet]

this one

[lost tiger]

so why isnt it showing up on the website?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@lost tiger read above

[lost tiger]

k

[silent lava]

Did u re send the ticket again?

Do it

[timber violet]

ok

[lost tiger]

but it doesnt work

[humble sequoia]

https://tickettool.xyz/manage-servers

[silent lava]

Try using this link

[lost tiger]

exact same one im using still doesnt work

[timber violet]

same problem

[silent lava]

Make sure that the bot have the req perms

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lost tiger]

it has all those perms

[silent lava]

Can u re sync

That should work

[lost tiger]

i did

didnt work

[silent lava]

Do u have administrator perms

[lost tiger]

yep

[silent lava]

That’s weird

[lost tiger]

this happens so many times to me

would u like to join the server yourself and try it out?

[scenic forum]

Did you log out and back in?

[lost tiger]

yep

[silent lava]

Hm?

[lost tiger]

i tried everything

[silent lava]

So

Gotchu

[silent lava]

Done

[lost tiger]

ur a cool man

[scenic forum]

Can you show being logged out on the site please

[lost tiger]

wdym?

[scenic forum]

Log out of the site and show that youre logged out

[lost tiger]

i logged back in, and he fixed it

[lost tiger]

[ebon harbor]

Can i do simple maths with the bot?
Preferably using forms answers to multiply something

[undone anvil]

How to use the bot in my server please

Hello?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[queen slate]

can someone help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[lost tiger]

he needs help for gods sake 😆

[queen slate]

the bot keeps saying it application did not respond and im confused the role is above all the others

[silent lava]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[queen slate]

alr thanks man

[halcyon flame]

Yoo, can I make it with questions?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

@halcyon flame read above

[halcyon flame]

Can I get the link to set it up?

[halcyon flame]

Like the link to set up

[humble sequoia]

https://tickettool.xyz/manage-servers

[halcyon flame]

Kk, thank u very much

[silent lava]

[mild vortex]

Disculpen, alguien sabe como puedo solucionar esto? No se como hacerlo o que debo hacer o a donde debo ingresar correctamente, cualquier ayuda estaría agradecido

[south jackal]

Hi! Does anyone know why this is being sold?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@south jackal

[silent lava]

Is that a premium tt bot?

[south jackal]

yup

[silent lava]

It seems like you have enabled the premium bot but haven't invited it yet

[south jackal]

Huh? How do I invite him?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[silent lava]

There mate

[silent lava]

@south jackal Lmk if it work

[south jackal]

I cannot access the dashboard even though I am an administrator.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@south jackal

[foggy sparrow]

Buenas, eres admin o tienes permisos de meter apps al servidor?

Si es asi, tienes que cerrar algunos tickets para poder abrir otros. Si no tienes permisos, lo mejor es o notificar a los admins y esperar.

[mild vortex]

No, no soy admin pero no se como hacer eso, igualmente gracias por su atención

[foggy sparrow]

Claro!!

[bitter crane]

Algún admin qué me pueda ayudar?

[blissful cipher]

When making a ticket for a panel, it is not giving any support team role permissions

[foggy sparrow]

Pa que o que

[bitter crane]

Esque me banearon

Y compre un game pass

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[foggy sparrow]

Estas en el sitio equivocado, lastimosamente no lo podemos ayudar

Y ni sabemos a donde dirigirlo

[bitter crane]

No sabría quien me podría ayudar

[foggy sparrow]

Nope

[ashen pulsar]

What exactly is the transcript channel?

Nvm, I think I got it

Basically where the messages of a ticket are saved, right?

[slender minnow]

Yes

[ashen pulsar]

Yea, I figured it out

[desert sapphire]

Okay Ig will keep it in mind next time

[unique lava]

hiii, I can't configure my server with the bot. When I try to access the dashboard to configure it, an old server appears that I'm no longer on, and the current one doesn't work. I've already removed and added the bot twice, and it didn't work. When I try to update the option to show other servers, it says there was an error.

[grand harbor]

Hi

[thorn halo]

please attempt to log out ( https://tickettool.xyz/logout ) and log back into the dashboard
if this doesnt work, show me ticket tools response to /permissionlevel

[winged lichen]

Okay so I have the bot set up so that when they join, they verify. But how would I go about having the ticket take them specifically to a roles channel, then having them select their roles which unlock access to certain content?

[unique lava]

IT WORKED! THANK YOU!

[iron night]

Gave +1 Rep to @thorn halo (current: #59 - 43)

[unique lava]

[south jackal]

Hola

Como hago que el canal se borre automaticamente?

How do I make the channel automatically delete itself?

[sly ivy]

why wont my server show up on the dashboard

[silent lava]

The auto delete is a premium feature

[south jackal]

Yup, Im premium

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[silent lava]

@south jackal

[minor skiff]

как его перевести на русский?

[iron gull]

How can I fix the second message

[scenic forum]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[iron gull]

All mojos are showing tho

[iron gull]

Does the emoji need to exist in the same server

[scenic forum]

Read the message again

[iron gull]

alright thank you

[iron gull]

Do I have to resend this message?

I updated the emoji and it’s still showing the error

[scenic forum]

When exactly does the error appear

[iron gull]

Whenever anyone opens a ticket from any of the dropdown options

[scenic forum]

Show me a screenshot of the close button

[iron gull]

Inside tickets or you mean on the dashboard

[scenic forum]

Dashboard

[iron gull]

I ain’t change that one

[minor skiff]

как его перевести на русский?

[scenic forum]

Please #🎫│make-a-ticket

[peak jay]

i added the ticket tool but it doesnt show on the dashboard

i am owner

and ticket is added to the server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@peak jay read this

[peak jay]

alr

@silent lava ty man

[iron night]

Gave +1 Rep to @silent lava (current: #81 - 21)

[spice remnant]

Is there a way to recover a lost account?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ancient atlas]

i got the premium, but it doesnt activate, what do i do?

[scenic forum]

Press at the top left on your servers dashboard

[ancient atlas]

nothing chagnes

changes

[scenic forum]

Can you show having gotten the premium

[mint hawk]

I invited the ticket tool in my friends server i have it on my own server but on my friends server it doesnt show on dashboard help

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@mint hawk

[mint hawk]

It works now

Thank you so much i did the step

[silent lava]

Enjoy

[hazy yacht]

Can Somone help me when i use ticket tool i need it to ping a role but i dont know how

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ripe dove]

What do i do here?

[scenic forum]

Only a staff can fix it

[ripe dove]

Yeah, I'm a staff

It's on my friends server, I'm a staff for them, that's a pic from one of the members

[scenic forum]

Hey there!
«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

** 👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles**
Any roles there will be unable to use the button.

[ripe dove]

And i gotta go on the panel to do that right?

[scenic forum]

Dashboard, yes

[ripe dove]

Okay thanks

[iron gull]

if i put two categories for a ticket
does it switch to the second open when the first is full?

[scenic forum]

yes

[iron gull]

thanks happy

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 866)

[ripe dove]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 867)

[ripe dove]

Ayeee, thanks @scenic forum

[echo swan]

Does anyone know what instructions a ticket-issuing robot needs to mark a specific identity group when opening tickets?

🙇

I mean this one

Excuse me, can anyone answer me? Thank you.

[scenic forum]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[echo swan]

Thanks, I‘ll try it right now. Thank you for your answer.

Thanks, I have already succeeded.

[silent lava]

Enjoy

[quick summit]

Bot ded?

[covert swallow]

The bot is online

Make sure the bot has proper permissions

[echo swan]

Thanks, @silent lava @scenic forum Good luck for you.

[iron night]

Gave +1 Rep to @silent lava (current: #79 - 22)

Gave +1 Rep to @scenic forum (current: #8 - 868)

[echo swan]

[errant wigeon]

I keep getting this error can someone help

[silent lava]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[errant wigeon]

Thanks

[iron night]

Gave +1 Rep to @silent lava (current: #77 - 23)

[restive dust]

how do i do something like this?

@silent lava maybe u could help would appreciate it !

like i dont want this to be include

the webhook only the reaction button ? (first image i showed)

[scenic forum]

Are you on pc or phone

[restive dust]

pc / i can do it on mobile if u want me to use mobile?

@scenic forum

[scenic forum]

If you hover with your mouse over the embed box a small x should appear on the top right of it
Click it

In discord not the dashboard

[restive dust]

oh that simple ?!

[scenic forum]

Yes

[restive dust]

omg it worked thank you so much! so when ppl clcik the button it woudnt appear back again right?

ah okay okay

[scenic forum]

Once the embed is removed it cannot come back naturally

[restive dust]

thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 869)

[restive dust]

another question if u woudnt mind me asking

how can i do something like this? like its where when a person click the button it shows an question adn u have to fill it and when it creats the ticket itll show this?

[minor skiff]

Можно ли с комьютера зайти на сайт тикет тулл? если да то что делать если у меня тупо темно-синий экран а текста нету

Is it possible to access the ticket toll website from a computer? If so, what should I do if I have a dark blue screen with no text?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

Check above

[scenic forum]

Please #🎫│make-a-ticket

[minor skiff]

I don't know English well, can you answer me?

[scenic forum]

I cannot as I do not know the solution
Please make a ticket as stated

[minor skiff]

OK,sps

[silent lava]

Oh I’m late

Ggs

[twin thorn]

Ticket started showing oubcily

How do I fix it

[silent lava]

Can u show me what error

[twin thorn]

My member said he can side the tickets created by other members, it should be private

@silent lava I need to fix asap, lots of costumer info

[silent lava]

Can u show me the error

[twin thorn]

I don’t know bro

My members start saying they can see private tickets out of no where

[silent lava]

Jt ss?

[twin thorn]

Idk how to fix

[silent lava]

Oh I gwt it

[twin thorn]

They’re sending ME screenshots of them being able to see private tickets s

Pls I need help I’m to stupid w discord

[restive dust]

thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 870)

[restive dust]

ur good lol

[scenic forum]

Please be patient and don't ping

[topaz tangle]

i need help

[silent lava]

Panel config -> Permissions -> Everyone permissions -> Edit open and closed -> View channel ❎

[topaz tangle]

im from casehug

and i need help

[restive dust]

quick question so sorry panel setting like panel config right? (@ me when available :)) )

[scenic forum]

Yes

[restive dust]

got it found it thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 871)

[restive dust]

sorry another one 😭 why cant i click this part?

[scenic forum]

All darkened fields require premium to edit

[restive dust]

ohhh wait so i cant do something like this?

like bot will mention me / msg

[scenic forum]

You're trying to edit the panel message (the ticket creator box) not the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive dust]

ah i knew i did something wrong lol thank you sm

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 872)

[ivory bear]

I want support

[foggy sparrow]

How can I help?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[foggy sparrow]

@topaz tangle Read above

[craggy marlin]

what

[silent lava]

Jt change the category cuz that has reached its limit

[wind halo]

Hello, good morning. A question: could someone help me with an unban? Without reason, I don't know when it happened or why, but I was permanently banned. It doesn't say the motive or reason, but I can't play my favorite game again. That was my favorite game. Please help.

[blissful shuttle]

anyone know why it says i have an outgoing ticket although i haven’t sent anything

[lean gyro]

Why doesnt it work

[silent lava]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lean gyro]

Thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #77 - 24)

[silk spire]

hi anyone able to help? I have invited bot to discord and given the correct permissions, but it is not showing up on the dashboard so i am unable to manage from the website

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@silk spire read above

@silk spire

[silk spire]

thank you so much 🙂

prob solved

[silent lava]

Oh rlly

[silk spire]

yeah thanks to your help. I needed to log out and in again

[south jackal]

How do I continue the ticket? I have 3 buttons and each button starts the counter at 1

[thorn halo]

Hey there, each button is tied to its own panel, and each panel will be tied to its own count
You are not able to merge multiple panels to use the same counter

[half bear]

I want to buy a ticket, can anyone tell me how to get it?

How is the ticket opened?

[south jackal]

Consulta

Donde puedo configurar para que los usuarios no puedan cerrar sus propios tickets?

Where can I configure so that users cannot close their own tickets?

[half bear]

@humble sequoia

[wise crag]

Can you help me remove my Roblox ban? My username is isainsz pls

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[vivid island]

I got banned from Death Ball for using Flash to make my phone smoother. 😭💔

I just wanted to make my phone smoother for gaming.

[foggy sparrow]

Seems crazy what I'm bout to say

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vivid island]

I'm Brazilian and I don't understand any English, I just need some help.

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[modest jolt]

Hi, I'm Italian and I made a purchase by mistake on the game and I ask for a refund if it's possible, would it be possible to converse in Italian?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worn phoenix]

Queria saber se tem como configurar pra quando criar algum ticket ficar,
1
2
3

Pra não juntar todos os ticket que ja foram criados no server

[fair abyss]

Hello, I’m trying to integrate a custom bot with a ticket tool.
When many commands are sent at once, the bot stops accepting commands, so I implemented my own rate limit to allow execution only once every 5 seconds. However, even with this limit, the bot stops accepting commands for a while after about three executions.

Is it possible to know the rate limit that the ticket tool applies to commands received via another bot’s prefix?

[cosmic nexus]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[void sluice]

how do i delete the ticket embed message and just keep the button

[silent lava]

Menu->TicketMessage-> Ticket
Open the embed editor and then open the field editor
**Note:it's a premium feature **

[amber basin]

Any idea why when I open a ticket in my server, it doesn't ping the supporter role?

[silent lava]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax {@Role Name} / {Role ID}
6. Save changes
   Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to mention this role setting enabled

[silent lava]

@amber basin

[silent lava]

Yes save it then re send the ticket

[frozen nova]

help

why in my customer pov is like this

[somber cairn]

Hi, please help me. I'm going through verification, but nothing's happening! ((

How to pass this verification (

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[strange veldt]

i cant use premuim options when i try to use 7-days trials

[worldly helm]

Hey! 👋
Please click the button on your dashboard and then try again

[strange veldt]

now* its working thanks early i press many times

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1087)

[sly salmon]

Why the ticket tool says there's to many tickets

I need help

[scenic forum]

Because theres too many tickets

[sly salmon]

But it's take too long to delete them

[scenic forum]

I dont exactly know what youre asking here

[sly salmon]

It says there are to many tickets and if I delete one I can create ticket but then it says again to many tickets I have to delete them all

Is there a way to delete them faster?

[scenic forum]

If youre the owner you can use /purge
That will delete all tickets but without logs and transcripts

[sly salmon]

Okay ty

[dense condor]

hi

How can I invite the bot?
Buy Premium

[floral egret]

I invited the bot to my server gave it administrater but the server is not appearing on ticket tool dash board and I have re inivited it multiple times

[plucky sky]

Brauche Hilfe

Bin Support Warteraum

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@floral egret read this

[worldly helm]

Womit brauchst du Hilfe?

[dense condor]

؟؟

[worldly helm]

Hello! 👋
What exactly do you mean?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[silent lava]

@dense condor

There

[worldly helm]

Please do not interupt if someone is already supporting them.

[silent lava]

Gotchu bro

[floral egret]

thanks!

[silent lava]

Nws mate

[prime totem]

Is it possible to ask for help with the bot here?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[real locust]

Can I set it so that moderators can interact with the ticket but not be able to close or delete it only the admins?

[sly citrus]

Pls help me. Why showing varification failed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[prime totem]

For some reason I can't fill in some, fields those fields that are slightly dark are inaccessible

[worldly helm]

Hello! 👋
Those require premium to edit.

[prime totem]

then why was I able to save it before?

[worldly helm]

What do you mean?

[prime totem]

right here specifically

[worldly helm]

I‘m afraid I don‘t understand what you mean.

[prime totem]

I was able to change the text in this field to this one a long time ago, but for some reason I can't now.

[prime totem]

.

Okay then I just have one question: why can't I change the price of the trial version of Premium now?

[worldly helm]

The trial is free.

[worldly helm]

Probably because you used the trial

[prime totem]

Well, I just used it again and I don't have access.

[worldly helm]

You can only use the trial once.

[prime totem]

I don't really understand it myself then

I was just offered it

[worldly helm]

Correct. The trial can only be used once and lasts 7 days.

[prime totem]

Well, I've apparently used it now, but I still can't edit the premium field.

[worldly helm]

Please click the button on your dashboard

[prime totem]

okey

WOW

it worked

can I have one last question?

All premium fields that I changed will return to the base text when the premium ends

[worldly helm]

They‘ll be locked which means you can’t edit them afterwards

[prime totem]

but my changes will remain, I just won’t be able to edit them?

[granite mason]

Yo is it possible to use dischook and ticket tool together?

[simple cargo]

hej, you can be contacted via ticket?

@solid stream

Or describe the situation in a private message to you?

[formal plinth]

@worldly helm why can't I edit panel message in mobile

Oh sorry I am new

I will wait

[thorn halo]

hey there, what exactly are you trying to edit?

[quaint marsh]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[rugged island]

This may have been answered already, not 100% sure, but is there a way to add an image input into the tickets form?
When people create tickets in my server they have to send references for the things they want made, and some have complained they have to do it after filling out the form...
Currently I see there's only text.

If this doesn't exist, is there ever plans to support the upload image part of forms?

[scenic forum]

This isnt possible as of now im afraid and im unable to tell you if its planned

Feel free to suggest it via /suggest in #🤖│bot-spam

[prime totem]

Can I ask a question? Can I create a role that will prevent people from creating tickets for it?

[scenic forum]

Panel config -> Buttons -> Create ticket -> Disabled roles -> Add role

[prime totem]

okey

[prime totem]

Wait, I put this role there, but at the same time my friends create a ticket.

[scenic forum]

i have no idea what youre trying to say

[prime totem]

I already did what you told me and it didn't help me.

[scenic forum]

Then you edited the wrong panel

[prime totem]

everything seems to be fine

[scenic forum]

Then they either have
Admin or an allowed role

[prime totem]

I have the shard role set for everyone, maybe it affects it?

[scenic forum]

Thats what i said. yes

[prime totem]

We need to think about how to fix this.

[prime totem]

Okay, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 873)

[scenic forum]

By removing the shard role from allowed roles

[prime totem]

I was thinking about doing this

[scenic forum]

Technically speaking it makes no sense to have an allowed role unless you denied it somewhere else

By default EVERY role is allowed

[thorn nacelle]

When a user creates a ticket, the form should ask:
Which server?
Amount?
How many?
Based on the “Amount” field:
If the user chooses 10 zł, the ticket should automatically be created in a category accessible only to the LIMIT 10 role.
If the user chooses 20 zł, the ticket should go to a category for LIMIT 20 role.
If the user chooses 50 zł, the ticket should go to a category for LIMIT 50 role.
Only the users with the correct role should see the ticket. Users with lower roles should not see tickets above their limit.

Basically, I want the ticket creation to automatically restrict access based on the selected amount. Is there a way to set this up directly in Ticket Tool, or do I need separate forms for each amount?

Thanks in advance!

[scenic forum]

Make different tickets depending on the selection

[thorn nacelle]

can u help me step by step?

[scenic forum]

Ask specific questions and ill answer

[thorn nacelle]

how to do that if someone create ticket and gonna fill the empty space with "10" people with rank limit 10 gonna only see it and the person who created it and the owner of server

cause i want to have sellers on my server

[scenic forum]

What do you mean with empty space

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[thorn nacelle]

this

[scenic forum]

For what reason would you need the third question now

[thorn nacelle]

it means how much he will pay

[scenic forum]

is it always 10 or can it change

[thorn nacelle]

it can change

i mean i can only change it

it cant by itself

[scenic forum]

So it can be anything from 1-10?

[thorn nacelle]

i want to this ticket go here

[scenic forum]

One thing after another.

[thorn nacelle]

and people with rank 10 can see it

so they cant see like 11pln or more

[scenic forum]

You cant restrict anything via forms

So youll need to create different ticket panels

[meager latch]

How do I resolve this?

[scenic forum]

#🎫│make-a-ticket

[thorn nacelle]

k

[winter isle]

discord isnt linking with the dashboard, i have the bot in my server but its not showing up

[small silo]

what does closing ticket do

[astral grail]

I need help. Just purchased a console 3 month subscription and need it changed t PC KEY

[left gazelle]

im tryna run commands but it keeps saying app didnt respond is it down?

[icy hinge]

Same

It’s been saying that for me since yesterday

[formal plinth]

Panel message

[spice bronze]

uh

i need help..

[silent lava]

Make sure that the bot has: READ CHANNELS perms in the channel

Use /debug to check for its perms

[thorn halo]

please be more specific

what part of the panel message?

[lost moss]

how do i fix this

[humble sequoia]

Missing Permissions

If Ticket Tool is missing one of the needed permissions it won't be able to properly manage the tickets, leading to the mentioned error. Run $debug within the channel you are facing the issue, any permission marked by the bot as :x: is missing for proper functioning.

What if everything is <:check_green:836268328640184380>?

Note that Ticket Tool, or any other bot, isn't able to grant or deny any permission to anyone if it doesn't have it within its permissions, such as a regular user. If within your Permission Options you marked Send TTS Messages and/or Use External Emojis as or and Ticket Tool doesn't have those permissions within its role (since they aren't needed to the basic functioning) the bot won't be able to assign the overrides you have specified.

To fix this, grant the mentioned permissions to the bot or mark them as inside the Permission Options menu.

[slender minnow]

@lost moss

[lost moss]

i hope you sleep nice and cozy with your pillow cold

[frank drum]

Hello can i do select menu ticket?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@frank drum check above

[frank drum]

Graciasss

[rich basin]

Hello,

I would like to report a technical issue with the Ticket Tool bot. For the past two days, it has not been responding to commands, even though it appears to be online, which makes it impossible to properly use the ticket system.

I have tried different commands and attempted multiple times, but the issue still persists.

Please check the situation and let me know if this issue is already known or when it might be resolved.

Thank you in advance for your help.

[scenic forum]

Use /debug on your server

[rich basin]

The app still doesn't respond

[scenic forum]

It's missing the send message permission inside that channel

[rich basin]

Okay, I'll check when I write something about it

[scenic forum]

Write something about it?

[rich basin]

Everything is already working. He did not have the authority. Thanks for your help.

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 876)

[elfin shadow]

/help

how can i select a transcript channels

[rich basin]

/setup

[elfin shadow]

how

[rich basin]

What transcription are you talking about?

You mean a channel like ticket etc?

[elfin shadow]

yes like channel

[dapper pine]

how do i put ticket

[lilac gate]

H

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[rich basin]

You need to join the channel that will be used for tickets. In that channel, you type the /setup command and complete everything there.

[rich basin]

If it doesn't work, you need to allow the bot to post in this channel.

[timber barn]

hello guys - i setup the bot in my server , everything works fine. the only problem is , the user that has opened the ticket cannot close their own ticket. how can i fix this? it says they don't have permissions. i have even toggled off "Support Team only" in the close options.

[silent lava]

Panel config -> Buttons -> Close ticket -> Support team only (remove)
Command configs -> Close -> Support team only (remove )

[rich basin]

<@&1041059309561323560>

It's the same on other servers. How long have you had this?

[lunar solar]

gone, in the future please just make a report ticket so any of the moderators are notified #🎫│make-a-ticket

[rich basin]

Okay, I'll remember that

[brisk meadow]

Hello, my server dissapeared from the dashboard for some reason, but both the default and premium bots are still in the server

[lunar solar]

Can you do /debug in a channel Ticket Tool can reply to in your Discord server

[brisk meadow]

https://discordapp.com/channels/509192800865353738/662692902245498910/1487802490110873841

ic

[lunar solar]

After looking at the Dashboard the two roles that were assigned to be Dashboard roles have been deleted and your permission level is now user

[brisk meadow]

ok thx, i know what to do now <3

[lunar solar]

No worries

[oblique pewter]

Can't send the panel. I did /debug but it says its all ok

[scenic forum]

whats the exact command youre using

[oblique pewter]

/setup

[scenic forum]

Use $panel 1 in union verify

[oblique pewter]

umm what do you mean??

[scenic forum]

thats a command
Run that command inside the channel

[oblique pewter]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 877)

[oblique pewter]

it works now

[scenic forum]

Preferably use the dashboard if you want to use all features and/or adjust the settings

[dense grove]

Hello, I was playing Death Ball peacefully when a bunch of people with the default skin joined until the server was full. They all focused me, kept killing me, and even let themselves get killed by one bot in common that had more than 1k wins. Here I have screenshots of what happened.

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[dense grove]

thanks

[dense grove]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 878)

[hidden swan]

How to make it tag the mod?

[scenic forum]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[hidden swan]

Thanks 🙂

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 879)

[hidden swan]

How about this?

[scenic forum]

open the embed editor

[hidden swan]

ah got it

thank you again

[floral oar]

How do I fix this

[inner void]

como le doy permisos a alguien para que configure el bot sin tener que darle administrador en el servidor?

[rapid topaz]

i NEED HELP

BTW it is not meloney support they just named it that

so i want my layout like this

and for it to drop down into this

.

into this

[inner void]

como le doy permisos a alguien para que configure el bot sin tener que darle administrador en el servidor?

[rapid topaz]

I SPEAK ENGLISHHHH

[scenic forum]

Thats not ticket tool btw

[rapid topaz]

It is

[rapid topaz]

They just renamed it

[scenic forum]

Actually no

[rapid topaz]

It is what you on about

I can even show you it is.

[scenic forum]

Ticket tool does not support cv2 which they are using

[rapid topaz]

....

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@rapid topaz read above
Nontheless what you showed ISNT tickettool

[scenic forum]

Thats not the bot you showed previously

[rapid topaz]

Bro it is.

I just showed you like what.

@scenic forum

[scenic forum]

show me who wrote this message as its physically impossible to be ticket tool

[scenic forum]

nontheless all you need to know for it are the 2 embeds here

[rapid topaz]

Wait so that means it does exist

maybe they have the gold version

[scenic forum]

that message ive shown you is either done via a webhook or another bot
Not ticket tool hence i got confused

[rapid topaz]

ok...

[iron gull]

so I can add roles but how do i exclude a role

that also has one of those added ones, if that makes sense

[scenic forum]

by not...adding the role..?

[iron gull]

no but then the person has one of the added ones

[scenic forum]

Then remove the role from them or make a ticket handler role?

[iron gull]

i have two roles
one is added because it has alot of people like a staff role
but they also have a custom role and i want to exclude that custom role
meaning that person that has the custom role but also has staff doesnt see the tickets

[iron gull]

is there another way

[scenic forum]

no

[iron gull]

sigh

[scenic forum]

What you request makes no sense

And is also not how discord works

[iron gull]

it works if you change channel settings
if i have two roles on my account
one of them is staff and the other is called john

staff can view the channel but i also add the role john and take that access it does take the access to anyone holding both roles it just has to be higher

[scenic forum]

No

Role order does NOT matter in sense of channel permissions

✅ overwrites ❎

If role A is allowed
and role B is denied

Its still allowed even if they have both roles

[forest wedge]

How do I get ticket bot in my own
Server

[scenic forum]

click on @pseudo glen and press add app

[rough siren]

I’m not sure what you mean because I’m talking about in this server

I already have the app added to my servers

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[rough siren]

That’s not what’s happening either

When I joined this server I was prompted to verify to access support

But when I hit verify it says the interaction failed

[scenic forum]

Their staff need to fix it

[mild mist]

auh hello! i am setting up a bug reporting system right now and something integral is to require images/media when reporting the bugs (on top of required questions), i am uncertain if this feature just does not exist or i cannot find it

I am also just looking for clarification with the automation tool (i know its very early development rn), does it stop working after 7 days, or is that per ticket? and with the delay i set, (14400=10 days), will it wait 10 days to delete the ticket? thank you 😁

[scenic forum]

7 days after trigger initializement is max

[mild mist]

ohh okay, so the max delay i can set it to is 7 days? and with that delay, after a ticket is opened, it will wait then delete the ticket?

or can the delay only be set to the options on there (max 30m)

[scenic forum]

from trigger to end its 7 days max

[mild mist]

okay thankyu, do you know about my first question too or is the feature just not available?

[scenic forum]

Overlooked it my bad
Not possible as of now

[mild mist]

no worries, thanks for your help!

[floral oar]

How do I fix this

[scenic forum]

By asking your question without pinging anyone and waiting for an answer

[floral oar]

My bad

[mild mist]

nother thing .. when using the ticket thread styles and automatically adding support roles to the thread, is there a way to disable it pinging all the roles? i do not have any roles pinged in the panel message, so i am wondering if i can disable it here so the team doesnt have a million pings

[scenic forum]

Thats physically impossible
You can only enter private threads when youre pinged in any way
So if youre not getting pinged youre unable to see that thread naturally

So the "ping" is how adding someone to a thread works

[mild mist]

i understand the 'ticket tool added (@user)' cant be removed, but that applies to the actual message ticket tool is sending as well?

[scenic forum]

Also
Youre discord rate limited
So you need to wait

[scenic forum]

Please reread what i wrote

[mild mist]

wait acutally. sorry i understand what you mean, sorry im not super well versed in threads, thanks for clarifying

[untold saffron]

how do i fix this

[silent lava]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[untold saffron]

thanks my fault im slow rn its late

[iron night]

Gave +1 Rep to @silent lava (current: #77 - 25)

[floral oar]

Ok thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 881)

[glossy tulip]

alguém pode me ajudar? /// Can someone help me?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[wind shell]

https://discord.com/channels/1255250807436214416/1255388766432919584

[timid hornet]

I wanted to do the Multi Panel Ticket but it says, it works with dropbox ticket tool has the perms for the channels anyone know why?

[silent lava]

Then give it the req perms

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[wispy crest]

Help me solve this issue.

[silent lava]

It’s asking for view channel permission

Jt give it

[wispy crest]

How?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

There mate

[wispy crest]

Can't you explain me how it works I'm not use to with this thing. Please

[silent lava]

From the role itself

[pallid pond]

Script

[magic gull]

Hey guys, who's the admin here? I need help, my account has been banned. 😭😭😭

Please, is there an admin here?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[magic gull]

Tell me if you know an admin who can help me unlock my account and remove the ban. 😭😭😭

[whole salmon]

/help

im bug help plis

[whole salmon]

@im buged in karma krew

somewere speak spanish?

[wispy crest]

@humble sequoia help me with this issue please.

[humble sequoia]

https://discord.gg/tickettool

How do I set permissions for tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Permissions options menu
4. Find what role you'd like to edit permissions for
5. Choose if you'd like to edit opened or closed permissions for that role
6. Edit the permissions by ticking or unticking each permission
7. Save changes

[still forge]

?

[magic gull]

Please help me get unblocked

[vague valley]

How do I allow tickets to be claimed?

I have the setting enabled (I believe), but the button to claim still doesn't show up. I also tried running the /claim command, but it says "Claiming isn't enabled".

[silent lava]

Yes mate but, claiming is a premium feature

[vague valley]

Ohhh okay, thank you so much!

[iron night]

Gave +1 Rep to @silent lava (current: #75 - 26)

[coarse flare]

One message removed from a suspended account.

[silent lava]

Nws

It’s not

[coarse flare]

One message removed from a suspended account.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[coarse flare]

One message removed from a suspended account.

[silent lava]

@coarse flare

[coarse flare]

One message removed from a suspended account.

[sturdy wharf]

البوت ما يحذف التكتات بل بيمسح الروم الي كان فيه التكت و ما عدا الروم

[elfin lodge]

People on my server, cannot see message history in bot creatted chats, any fixes?

[teal notch]

Is there a way to look at prior tickets made?

[devout drum]

Do we have a way to put in a ticket

[dawn lion]

Opa booa noite

[fluid marlin]

Is there a command to show all the current users in a ticket?

[kindred cedar]

Who can help me with ticket tool bc when I try to make a ticket it won’t work

Who can help me

[quiet current]

كيف تسوي بوت

[winged idol]

How do I just add the buttons of different tickets below one message

Like it just keeps popping up as this I want all 3 of my panels to be below one message

[next heart]

Failed: Invalid Form Body components[0].components[0].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji

[delicate quiver]

Evry time i add the server i press sync servers and it doesnrt work how can i fix this?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[latent dawn]

Refer to the embed above

[latent dawn]

Make sure you have Administrator Permissions in the server and that the bot has the necesary permissions too. If it does, jus wait a bit to sync.

[split cargo]

Hello

[glossy axle]

Tropa eu coloca o comando /painel para criar um ticket e o ticket Tool fala que o app não responde oque eu Faso

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lunar perch]

Can I create a button with a hyperlink? for example to whop?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[blazing bluff]

Hello everyone,
atm im just working on my DC server trying to create ticket system.
When i was setting panels, ive got on this spot where i cant edit anything else than “Embed description” which is also short for my message that i want there. I cant even edit panel name, nothing. Any help for this one?
I was trying to figure out couple of hours but didnt figure out,
thanks!

[mystic pier]

Why can't I see my friend's discord server when I open the dashboard website? I have all perms yet I can't see their server.

[fast heron]

anyone can help me this problem? i cant take my cs quest line 3

[prime totem]

How can I change the text on a photo?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

^

[worldly helm]

That‘s not possible at the time.

[haughty sky]

Hello,
We are about to reach ticket number 9999 in one of our ticket categories. We know this is causing bugs, and we were wondering if there's a solution to prevent this?

Sincerely,
Kitsun

[prime totem]

Is there any chance of this at all?

[worldly helm]

Unfortunately, no.

[prime totem]

it's a pity

[restive folio]

where is the ticcket channel

[prime totem]

It will happen anyway, thank you ❤️

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1088)

[restive folio]

where is the ticcket channel

#🎫│make-a-ticket

[prime totem]

Why do I have this error?

I really have no guesses anymore

[restive folio]

idk

i never recieved that

open a ticket in #🎫│make-a-ticket

so they fix it, @prime totem

[prime totem]

Are you a support service?

I'll wait for the report first, then I can create a ticket.

[restive folio]

hell nah im not support service 😭 😭

bt why do u need to report it first

i immediatly made a ticket

[prime totem]

It's one thing if it's a serious error, then obviously I'll create a ticket, but just a minor error doesn't mean you need to create a ticket and mess around with trivialities.

[restive folio]

ok\

but no staff are answering

wth bro,

[scenic forum]

Use /debug in the transcript channel

[prime totem]

okey

[prime totem]

Thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 882)

[scenic forum]

Try being patient :)

[prime totem]

Yes, yes, they still haven’t answered?

Just be more patient, brother.

[scenic forum]

The tickets state the estimate answer time

[prime totem]

WOW, MAN, SHE STARTED WORKING JUST GREAT

[prime totem]

THANK YOU AGAIN

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 883)

[burnt rose]

How do I add it to a text channel to create a ticket?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@burnt rose read above

[burnt rose]

Ty happy:3

[cosmic wadi]

hello, can I no longer use the free ticket tool?

[tribal socket]

What should I do in this situation?

please help me

[haughty sky]

me too please

[inner void]

How do I access the ones it won't let me access?

[dense grove]

How do I add it to a text channel to create a ticket?

pls

[mighty anchor]

premium i think

[mighty anchor]

?

[mighty anchor]

it tells you to clear channels to continue creating tickets

[lean brook]

my server wont pop up on dashboard does anyone know why? ticket bot has an admin role

[terse pasture]

Is there a way to set permissions that users can’t close/delete tickets and only staff can?

[scenic forum]

Panel config -> Buttons -> choose button -> support team only ON
Set the buttons you want to support team only

[terse pasture]

Thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 884)

[dusky kayak]

Hi I have a problem my ticket tool is sending tickets to a category but it’s giving every role including everyone permission to see it instead of the admins owner and the person who created it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[finite raptor]

Has anyone used the /escalate command

[wind pasture]

how do i make the ticket tool @ a admin role when someone opens a ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[wind pasture]

thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3021)

[wind pasture]

it just shows like this @restive condor and i did every step

[restive condor]

Please make sure you are using the correct role ID

[wind pasture]

yea got it thank you

[raven gate]

I cannot find my server in dashboard, even tho I am the admin of that server and I invited bot in there.
Cannot find it in dashbaord, anyone know fix?

[restive condor]

Hi there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[raven gate]

logging in and out worked, thanks boss

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 429)

[raven gate]

is it possible for me to save all my config for ticket bot and transfer it to another server? like ticket form and all of that

[restive condor]

Of course, see below please

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[raven gate]

ty

[spice shore]

How do I access/Purchase premium?

[next turret]

How do I make the bot ping staff?

[remote saffron]

I was changed 4 times a month, anyone can help

my ticket was deleted....

no one answer me

I paid an extra 7 months' worth of fees. Can I get a refund for that?

[lunar solar]

I have no record of you make a ticket with this Discord account in this server. Please make a billing ticket @ #🎫│make-a-ticket.

[gilded kindle]

Hi

My flex city account was linked with facebook and removed it from facebook but it is showing still linked in game and unfortunately I deleted my facebook account permanently before 2 months and it is not recovering what should I do to unlink my in game account with facebook please someone help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vale swift]

Hey someone help...ticket tool bot is leaving my server automatically...whenever I try to.open a ticket it lefts can anyone tell why?

[worldly helm]

Hello! 👋
Another bot is most likely kicking Ticket Tool. Please check your Audit Logs.

[lapis cosmos]

I Banned from the map Dandy world What should I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender minnow]

@lapis cosmos ^

[lapis cosmos]

What

[whole wolf]

@sillyprem

[worldly helm]

You're in the wrong server. We can't help you.

[lapis cosmos]

It's okay, I'm very happy I found one I wanted even more, but when can we get the ban lifted?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[heavy rose]

guys why cant i open the management for my server its just giving me 3 option Home Retry and Choose another server

in an infinite loop

im already trying for 2 hrs

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@heavy rose read above

[hidden cedar]

@iron night

[proven thistle]

why is this bot not able to create a ticket even though it should have permission to, the command works for me and my other acc

[heavy rose]

tf u want me to read when that sync aINT EVEN WORKING

i restarted my pc

[scenic forum]

If you would have read it you'd realize it's not just sync on there

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

Check step 3 above

[proven thistle]

thanks

worked

[heavy rose]

the invite doesnt work

i tried re-inviting the bot doesnt work

[latent mesa]

hi actually i want to add buttons in my panel but i can see the panel name here

[scenic forum]

Show that you logged out and in

[scenic forum]

Each option needs it's own panel

[latent mesa]

oh alr

[hardy steeple]

Hello !
For several weeks, the changes I am making have no longer been taken into account on a server, such as adding roles to the support team, changing the welcome message of the ticket, or changing the default permissions of the tickets.
Any ideas about the problem and how to solve it ?

[scenic forum]

You're most likely not editing the correct panel.

[latent mesa]

i am facing this error again and again can someone suggest me what to do

@scenic forum sorry for ping but i am in rush atm

[willow rapids]

Help man

Intento agarrar un ticket y no me deja

[zenith maple]

I opened a ticket in someones server and it is closed now and i wanna see the transcript . Is it possible?

[frail brook]

Is there a way to turn off the ability for the person who opened the ticket to close it?

[thorn halo]

hey there, you can head to https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-buttons/pc-button_close -> mark it as support team only

[hardy steeple]

I have only one panel
my bad
we use only one panel but there are 2 (i don't know why)
thanks

[scenic forum]

It's the third panel in your dropdown

[latent mesa]

You talking about Reward claim?

[scenic forum]

Probably that emote. Try changing it and sending again
If not please #🎫│make-a-ticket
I'm at work right now so my availability is severely limited

[latent mesa]

Alright

[half magnet]

hi

alguém pode me ajudar?

pls help me

[dense grove]

what?

[half magnet]

I purchased the account, but neither the name nor the password is showing up.

And I spent 20 reais on it.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fathom granite]

When i got alot of tickets some of them appear open and everyone can see them

[scenic forum]

Can you show that

[fathom granite]

I closed the ticket, but next time it happens i take print

[iron imp]

how do i find transcripts?

[alpine vale]

Same bro

Like they don’t show up in DMs

[keen sequoia]

i am trying to access my dashboard but my server is not showing up

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[scenic forum]

If youre staff
Look through the transcript channel
If youre a user and you havent been dm'd the transcript you can ask a staff on their server if they made one

[exotic hazel]

I'm looking through a ticket transcript, and the attachments show as a Hyperlink. I clicked on them and it says "This content is no longer available." Is there any way to recover attachments from transcripts?

[keen sequoia]

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 885)

[scenic forum]

If you have premium attachments save up to 8MB

[exotic hazel]

Oh i see, thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 886)

[noble bridge]

Hello, good afternoon. It doesn't let me get a ticket and they sent me here. What am I supposed to do?

[prime mesa]

So, lately I haven't been able to add the ticket tool to my server; the server doesn't appear on the website or anything, and when I try to invite it to the server, it still doesn't work.

[scenic forum]

Is the bot on your server?

[prime mesa]

Yesyes

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[prime mesa]

Tysm, I managed to get the dashboard up and running! You're an angel, man!

[modern perch]

Hi! I was wondering if to use ticket tool we need to have admin permission or we can do it with the manage server only? Thanks!

[scenic forum]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard.
The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Alternative to Administrator

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[grand moss]

guys i just paid for the yearly subscription

and this is what it says...

[scenic forum]

YOu changed the active bot despite not having the bot on your server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

Click the blue here above

[grand moss]

life saver

how do i change the normal white ticket bot to the gold bot in ther server

[scenic forum]

resend the panels once gold is yout active bot

[grand moss]

than kyou

can i set my ticket number to a certain number to start?

im running a ugc program and we have 8 creators now but the tickets are starting at 15 becuase ive been testing it

can i change it so that it starts at 0009

[scenic forum]

panel config -> Select panel -> Set count at the top

[grand moss]

yall are goated thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 887)

[maiden scaffold]

hello does anyone know how to get the tickets to work in my server?

[vital solstice]

Every time I try to open the ticket to create a new one, it tells me this is nonsense.

[harsh forge]

can someone help me with this weird ahh 500 limit

I cant fix it cuz I don't got any commands

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[scenic forum]

Staff needs to delete some channels

[vital solstice]

I gave him full access, but every time I say "open," he tells me this is nonsense.

@scenic forum

I had activated the ticket, but there were some problems that I deleted to fix, and now all this is just talk.

[scenic forum]

That command can only be used inside a ticket

[vital solstice]

Okay, how do I get a ticket because I accidentally deleted it?

[scenic forum]

by opening it again

[vital solstice]

What is the command that opens again?

[scenic forum]

are you staff on the server?

[vital solstice]

If you mean that I'm an administrator on a server, then yes.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@vital solstice read above

[vital solstice]

One minute

Thank you, it's fixed, but I have one question: can I write text from inside?

@scenic forum

Can I write words from inside

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@vital solstice check above

[kindred hollow]

hi

are you guys still giving free premium for big servers?

[vital solstice]

Okay, how do I change this?

[scenic forum]

Partnerships are currently closed

[scenic forum]

By opening the embed editor

[vital solstice]

Oh, I know, but I'm sorry for asking so many questions, but one question: how do I change my name? The closing word for the word I want