🆘│community-support

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[restive condor]

See above please ^

[twilit shoal]

how can i also make it so the user can send a reason?

then it shows

[restive condor]

As ia form?

[jade topaz]

ไทยแลน

[jolly star]

tysm

[rough wren]

Yo what’s up??

[sleek bison]

Alt account...

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sand root]

Why can I not access my other servers with ticket tool?

Only shows 4 options.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@sand root check above

Please follow the path they provided.

[steady ether]

Whats the command for this?

[scenic forum]

$relog

[steady ether]

Thanks

[haughty hinge]

Uhh how do I make the tickets go to a certain channel? Like if I open it in support channel I‘d like the tickets to stacck up underneath

[steady ether]

You can add it to a category

And make the category down

Once a ticket is created it will automatically be put in the category you choose

You mean that?

[haughty hinge]

Probably yeah

How can I add it to a category though

?

[twilit shoal]

like am putting the reason why am making a ticket and it shows it when the ticket was made

[steady ether]

Ok so

Go to the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[steady ether]

Choose the server you wana do in it

Then go to category
And u will find

Category opend/ closed
This is used when you create a ticket it will automatically open and be added to the category

Category closed
When a ticket is closed it will put it in a different category you selected

@haughty hinge i hope i have helped

[haughty hinge]

Alr thx

[iron night]

Gave +1 Rep to @steady ether (current: #61 - 34)

[haughty hinge]

I have a multi panels and new tickets from every ticket ae just named ticket 0001 0002 or something is it also possible to automatically give them a name like general support-0001 and partnership-0001?

Based on what ticket they open

[steady ether]

Its a premium future

[haughty hinge]

Ok

Imma just manually name them them

[steady ether]

So u want the ticket name be custom?

[haughty hinge]

Then

[steady ether]

Its $rename

[steady ether]

K

[haughty hinge]

I just change the channel namr

[steady ether]

K

[steady ether]

There are short cuts like
/rename
$rename (or your prefix you choosed)

[haughty hinge]

Ok

[raven iris]

Yoo

[steady ether]

Hey if u are chatting pls go to #💬│general-chat

This is a only support chanel

[raven iris]

Alr

[twilit shoal]

HELP! i can't make a ticket on my alt on my main (the sevrer owner account) it works but my alt doesn't work. can someone help me with this?

[steady ether]

Hey

[steady ether]

Can u send a screenshot?

[twilit shoal]

k

this is my alt

[steady ether]

There is a role

Added

You don't have i thought

[twilit shoal]

and this is my main

[steady ether]

Think*

[steady ether]

Are you admin/owner?

[twilit shoal]

sevrer owner

[steady ether]

Ok so

I think you added by mistake a role uf u don't have the role

You can't open a ticket

[twilit shoal]

?

[steady ether]

I will tell u how to fix it

[twilit shoal]

the first one was my alt

ok

[steady ether]

Go to dashboard

[twilit shoal]

ok

[steady ether]

Go to panel

[twilit shoal]

am there

[steady ether]

Amd click on edit panel message

[twilit shoal]

ok

[steady ether]

You will scroll down and you will see create ticket

[twilit shoal]

ok

[steady ether]

Also support team only

[twilit shoal]

ok

[steady ether]

And the allowed roles to make a ticket who u want to make a ticket

Disabled like blacklisted roles to create tickets

[twilit shoal]

k

[steady ether]

If u add a role in disabled and they have that role they can't open a ticket

[twilit shoal]

ima go try

[steady ether]

K

[twilit shoal]

thanks it worked!

thanks @steady ether

[iron night]

Gave +1 Rep to @steady ether (current: #61 - 35)

[twilit shoal]

how can i make it so a user can't close a ticket like members and modertor can close ticket?

[steady ether]

Ohhh

Srry was doing

Smth

Go to ticket

Then you will find ticket message

Scroll down you will see
Message buttons
Click
close ticket

support team only

[steady ether]

@twilit shoal here is the turturiol

[flat trellis]

Category Issues
Failed to find a valid category.
Ticket Tool is missing Manage Channels on "#1369077284971085914"
Fix the issues or remove the categories
You can add additional categories
51699b5e-f50c-11ed-a05b-0242ac120003

Hey can someone help me with this the tickets are not going into the category they are linked to instead to the top of the server channels.

[astral vector]

Alguém sabe se aquele card do you até Noah que tem um lobo sentando e raro?

[steep mica]

hi

i need help

[twilit shoal]

and how to i make it so i can let the user senda reason why they made the ticket and it shows?

[twilit shoal]

thanks @steady ether

[iron night]

Gave +1 Rep to @steady ether (current: #60 - 36)

[twilit shoal]

how do i make it so i can let the user sends a reason why they made the ticket and it shows?

[steady ether]

Happy to help

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[steady ether]

You mean this @twilit shoal

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[twilit shoal]

yep

[austere forge]

As stated in the message, Ticket Tool does not have Manage channels permissions for the category. You must grant it the permission

[steady ether]

@flat trellis refer to the embed

[steady ether]

Sorry for interrupting

[steady ether]

Got any issues lmk

[subtle stratus]

I constantly get this alerts when I try to "send".
I even tried to give "administrator" and still didn't work. What am I missing?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[austere forge]

Refer to the embed above please!

[subtle stratus]

Thanks, I'll try and get back to you.

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1312)

[steady ether]

Hey how did you do this custom message?

[austere forge]

By our custom command, check pins in #🤖│bot-spam

[steady ether]

Can't you just tell me cause there are alot and i get lost

[austere forge]

$emoji

[steady ether]

Tysm

[steep mica]

ohh, i also have another question -
does auto delete have an online transcript saving feature like tickets v2 ?

[subtle stratus]

It worked, have a good one.

[steady ether]

Hey

[steady ether]

I believe iam not sure

You can #🎫│make-a-ticket or wait for a more expirenced person to help u

[steep mica]

yes he might help me

[steep mica]

alr np ty

[iron night]

Gave +1 Rep to @steady ether (current: #59 - 37)

[steady ether]

Np

[austere forge]

What exactly does this bot do for these transcript features?

[steep mica]

like whenever we close a ticket, it automatically deletes the ticket and an online transcript is saved of the conversation

[austere forge]

Its possible with Ticket tool, but you need a premium subcription

[subtle stratus]

I want everyone to open tickets but non-moderator roles cannot open tickets right now. How do I make it right?

[austere forge]

However, the transcript features already exists and you don't need premium subscription

[steep mica]

ohk, so manual transcript is free but auto transcript is paid

[austere forge]

Dashboard > Panel configs > Buttons - Create ticket, disabled the option Support team only

[steep mica]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1313)

[austere forge]

No worries!

[finite tundra]

How to add claim and close with reason in the ticket

[steady ether]

Hey

[steady ether]

Do /close it will give u reason

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[finite tundra]

If I can't make claim

[steady ether]

You mean this

[finite tundra]

Yea

[steady ether]

So this is the turturiol

I hope i have helped

[steady ether]

I think you can do it its premium iam not sure you can #🎫│make-a-ticket so I don't bring wrong support about the close thing

[finite tundra]

I don't have claim and close with reason bottoms

[austere forge]

claiming button is a premium feature

To add a reason when closing, you must use the /close command and the reason option

[royal oracle]

I need a ticket

Yo remove the banned from roshplay please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rocky flame]

cant close tickets nor cant make them, do anyone knows about this?

[scenic forum]

use /debug

[rocky flame]

it doesnt show any debug command for the ticket bot

[scenic forum]

Might wanna check your security bot over there
It most likely kicked it

[rocky flame]

ohhh yes

[rocky flame]

thank you, do will i have to config the permission for the ticket bot so it wont kick my bot in future?

[scenic forum]

The ticket bot isnt the problem here
Its the security bot
You might want to join their support server on how to whitelist a bot

[rocky flame]

okay thank you bro

[twilit shoal]

say thanks and ping them

[iron night]

Gave +1 Rep to @rocky flame (current: #445 - 1)

[vocal arrow]

Howdy friends! I would like to give access to the command /new to both a "Community Manager" role and "Mods" role.

Right now I fixed my setup so that the community manager can do them, but not the Mods. Which part of the dashboard do I need to revisit to make the Mods be able to create tickets on their own through the commands?

[narrow stone]

If I buy premium do I get 1 custom bot or unlimited?

[jade topaz]

Good morning, has anyone here been banned by the Fibula server project? I need help.

[scenic forum]

You can customize the bots look, not a custom bot and what do you mean with "unlimited"?

[scenic forum]

Is the mods role marked as support team role?

[scenic forum]

Youre in the wrong server

[narrow stone]

Like I need it on 3 different servers

[scenic forum]

Each premium is for one server

[narrow stone]

Oh so I can buy many premium

[vocal arrow]

Yes and I've also made sure to give them specific permissions in Allowed Roles

(I've also went through the specific commands I would like them to have access to and added the role in the "Allowed roles" part)

[scenic forum]

The second screenshot you showed is not relevant
Please send one of the New/Ticket option

[vocal arrow]

My apologies, here are the 3 specifc commands setup that I would like the mods to have

[scenic forum]

What error do mods receive when trying?

[vocal arrow]

"You don't have permissions to use this"

[scenic forum]

Can you show command style being enabled on the ticket?

[vocal arrow]

yupp!

[scenic forum]

Does the permission error only come when trying to use the /new command?

[pseudo ravine]

Sorry to interrupt

Please check your Blacklist Roles, as you have quite a few roles blacklisted

[keen quest]

How can i make the bot ping my staff team when an ticket is opened?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[keen quest]

How can i make the bot ping my staff team when som1 creates a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there, see above please ^

[keen quest]

Ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2929)

[keen quest]

Do i have to do @ on the role id to?

[vocal arrow]

thank you for the pointer! I've made sure to remove em from the black list as most of our community has one of those roles for either vanity flair reasons or for functional ones.

But now that they are removed, they aren't able to use the commands unless I specify it in the dashboard right?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1680)

[scenic forum]

If youre worried about that you can simply toggle on Support team only on the commands you dont want them to perform

[torpid vortex]

@scenic forum bro

[torpid vortex]

What is dead

Can you come and edit it yourself?

[scenic forum]

1. Dont ping me
2. The channel for your thread tickets either doesnt exist anymore or ticket tool doesnt have permission to see it

[jade topaz]

hello?

[restive condor]

No, not for the role ID

[keen quest]

Alr ty i have one more question

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2930)

[keen quest]

Bc when som1 creates ticket no one can claim it the button is not there only the close button

[restive condor]

Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[torpid vortex]

You can come and fix it, I don't understand. Please

[torpid vortex]

@restive condor

[scenic forum]

STOP pinging for help

[keen quest]

Oh is it any way to add it without premium?

Like with command

[torpid vortex]

Why

[jade topaz]

I would appreciate it if someone could help me.

[scenic forum]

Because its the rules

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

Well, the claim command is also premium I'm afraid. What exactly are you looking to achieve? You can rename tickets with the /rename command for free

[scenic forum]

@torpid vortex read this

[keen quest]

No im looking to achive that my suport team can claim suport tickets

[torpid vortex]

Okay, I want to know what the solution is, or if someone else can come instead of me.

[restive condor]

That's a premium feature

[novel raven]

This is a support server for the Ticket Tool bot only.

[keen quest]

Alr

[scenic forum]

1. I have already told you the cause
2. You need to fix it yourself we can only tell you how to

[keen quest]

How much does premium cost?

[restive condor]

$7.99/monthly or $66/yearly

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[keen quest]

Alr ty

Ty @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2932)

[novel raven]

I may need to upgrade mine to yearly, haha.

[jade topaz]

I would like a ticket to access a server because I can't connect to it. I'm suspended, but I haven't done anything wrong. I just haven't played in 14 years, and I honestly don't know if I did something wrong. I really need help.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[novel raven]

Please read the above Embed Message.

[rocky flame]

thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #9 - 791)

[hidden rivet]

Good day, I hope you can help me. I was banned when I tried to transfer to the mainland. I'm level 8 and I'm banned until February 23rd. What can I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[radiant valve]

Refer to the embed above^

[mystic wharf]

How to we go about when we lock out acct

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fathom flicker]

hi, when i try to log in with discord it says i have to verify my account,how do i do it?

[humble hearth]

How do you add sbdy to a ticket

[ruby hamlet]

hi everyone, i am wondering how do i add other moderators to access tickets without me having to add them to every individual ticket, as you can see in the picture i have 3 roles added to access it but only 2 members can actually see it (me and the person requesting a ticket) so how do i fix that

[humble hearth]

Check dm

[pseudo ravine]

Please keep all support to support channels

[humble hearth]

How do you add sbdy to a ticket!!!

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[pseudo ravine]

Next time please be patient and wait for someone to assist you

[humble hearth]

Bro I’m saying they create a ticket

What’s the command

[pseudo ravine]

You’re just trying to add a member after a ticket has already been created?

[hushed shell]

i have a problem guys

i want to access my server in the dashboard but i couldn't see it listed there

[steady ether]

/add

[steady ether]

Hey

[hushed shell]

hi : )

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[steady ether]

Refer to the embed

[hushed shell]

i saw it before still same problem and i'm the server owner

[steady ether]

Sync

Servers

[pseudo ravine]

Please do not interrupt, especially if it’s a support member assisting

[hushed shell]

i did that but let me try it again

[steady ether]

Oh were did u support i thought you didn't?

Sorry tho

[hushed shell]

finally it worked thank you @steady ether

[iron night]

Gave +1 Rep to @steady ether (current: #59 - 38)

[steady ether]

Np

Happy to help

[pseudo ravine]

You could see I was in the middle of giving support

[steady ether]

Srry i didn't realize i will pay attention next time

[fierce palm]

Uhh, who can tell me what Serves this server ???

[steady ether]

This is a support server for a bot named @pseudo glen @humble sequoia

This server provides support
You can get support in #🎫│make-a-ticket or #🆘│community-support

[next cobalt]

uh hi how can i make it so that my mbers get image and link perms

when they create a ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lost vault]

Hi i was removed after my sub was up can you add back

[fierce palm]

Ok thanks

[iron night]

Gave +1 Rep to @steady ether (current: #59 - 39)

[steady ether]

You mean premium subscription

If premium subscription of ticket tool you can #🎫│make-a-ticket of billing

And tell them

[flint dirge]

Hello, why I can't I turn on the ticket claiming option?

[steady ether]

Cause ots a premium future

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[flint dirge]

thanks

[steady ether]

Happy to help

[sharp pivot]

hi all, i have ticket tool up and running on my discord but when running a test and opening a ticket with the admin role, when i switch over to the member role which is standard and has no permissions to view etc the ticket is appearing to view in that role? does it just do this or have i missed something? ive checked my permissions too and nothing looks out the ordinary, thanks

[restive condor]

Hey there! Are you testing this with Discord's View As Role feature?

[sharp pivot]

Yes, ive set up a role for new members (pretty standard permissions eyc) and set so that the catergory a ticket goes in is private too but for some reason in that role i can see a ticket that i opened with another role (admin)

[restive condor]

Discord's View As Role feature is not good for Ticket Tool testing. Please test with an alt account or ask somebody else to try it

[sharp pivot]

ah ok thank you

i did think that

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2934)

[restive condor]

No problem!

[next cobalt]

howto set ticket category

[restive condor]

Hi there, see below please

[next cobalt]

below?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[next cobalt]

yeah but its not working

it keeps goign above uncategorized

[restive condor]

How many channels are currently in the category you have selected?

[next cobalt]

like 3

[restive condor]

Have you selected a category for all your panels?

[next cobalt]

as in?

huh

[restive condor]

As in all your ticket panels on the Dashboard

In the case of having more than one panel

[next cobalt]

i have 4 panels

i only selected for one since its dropdown

[restive condor]

No, you have to select a category for all panels individually

[next cobalt]

oh alr

[vestal parcel]

Is it a 1 limit of 1 ticket per panel?

[restive condor]

Hi there! Yes, that's the default limit, but it can be changed from the Dashboard

[timber glade]

can sm1 help me with smt

[restive condor]

Hey there! How can I help?

[timber glade]

it says this when i try to go to dashboard

[restive condor]

Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[timber glade]

thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2935)

[vestal parcel]

So I have 4 tickets in a panel right now, I want to add another ticket. I have it added the new ticket in the dropdown menu. But I need to change the permissions for that specific ticket I just added. Permission like roles that can view it and a channel it opens up in

[next cobalt]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2936)

[next cobalt]

i also enabled images but it aint working

i cant select it

[restive condor]

What exactly do you mean by that?

[restive condor]

Hey there! Simply go into the panel associated to the new dropdown option, and edit the support roles & category

[next cobalt]

i enabled images but the guy who opens it cant send images

[restive condor]

From Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened?

[vestal parcel]

I have the new panel (Administration), But all other tickets are under RCSD Ticket Center. I created a new dropdown in the Ticket Center Panel named Administration just can't figure out how to connect the two

[next cobalt]

huh

[restive condor]

Have you enabled the images permission from there?

[restive condor]

Could you screenshot the current dropdown settings for the RCSD Ticket Center panel please

[vestal parcel]

I just don't know how to get the Admin panel to Connect to the dropdown on the Ticket Center panel

[next cobalt]

lemme check

[restive condor]

Select the correct panel for the 'Administration' option and that's it done correctly 😄

You would just need to re-send or update your panel to reflect the changes

[vestal parcel]

Got it now. Thank you so much! I didn't even see that option

Thank you! @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2937)

[sturdy mulch]

It keeps saying this when I’m trying to make a drop-down panel and I don’t know what to do to solve it as the bot has admin perms

[restive condor]

Hey there! Please try the /debug command in the same channel where you're tryign to send the panel in

[sturdy mulch]

It’s still not worked to fix the problem

[clever stream]

what could be the cause for ticket tool to not go into a server for support??

[restive condor]

Dashboard > Panel Configs > Dropdown Style
You have additional spaces after the emojis for both options, making them invalid. Please remove them

[restive condor]

Hey there! Please check your Server Settings > Audit Log. A security bot may be kicking it

[clever stream]

it's still in the server but when i go to send the bot to the channel it's saying access denied

[sturdy mulch]

Yep worked now thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2938)

[restive condor]

Ah, my apologies. Could you use the /debug command in the same channel where you're trying to send your panel in please

[clever stream]

ofc

[clever stream]

done it

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
You have text in the ''Button Emoji'' field. You can't have text there - only an emoji. Text goes in the field below: ''Button Text''

[clever stream]

do i remove the text in that section??

[restive condor]

Yes

[clever stream]

it's sorted now thank you

[azure tide]

hello so when i create a panel on TT dashboard. When i go to select catagory my created panel isn't in the drop down menu? idk how to fix this or what i did wrong

[thorn halo]

please send a screenshot of what you mean

[thorn halo]

well, thats where you select the category you want to create tickets in

[azure tide]

right but isn't that where you're supposed to add the panel you created?

[thorn halo]

no .. the panel is the very top dropdown

in that screenshot its panel 1, general support

[next cobalt]

yes i have

attach files ticked

but its still not working tho

[remote ivy]

hi

[restive condor]

For all panels?

[next cobalt]

i have to do that?

[restive condor]

Yes

[next cobalt]

works thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2939)

[peak granite]

Hi, I'm having a little problem. I added the ticket tool to my Discord, but every time someone opens a ticket, other people can view the ticket and send messages. Could someone help me? I'm Portuguese

[scenic forum]

Show me a screenshot of
Panel config -> permissions -> Everyone role permissions -> Edit opened AND Closed

[proper knoll]

Can someone tell me if they help unban accounts here?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

@proper knoll read above

[proper knoll]

Could you help me bro, it's just that I don't know English, I'm translating

[scenic forum]

Youre on the wrong server.

[near patio]

How do you make the bot ping roles when people open a ticket ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@near patio read above

[rare maple]

Hi guys, apparently there's a bug which is allowing some exploiters to get ticket numbers and access some tickets where they don't have access to do so

can you please check if this is a known issue and is being worked on?

[scenic forum]

There are some illegal discord plugins that make any channel NAME visible
The contents of the channel are NOT visible
So if anything inside the ticket gets outside of the ticket someone with access to the ticket is sharing it

[rare maple]

so is there any way to not let them see the channel name?

[scenic forum]

Simple answer
no

[rare maple]

Would using some other ticket tool resolve it... or this is a discord issue that just using that tool they can see all channels that exist?

[scenic forum]

Its a discord issue

They can see ANY channel created by ANYONE if they use said plugin

[rare maple]

Not sure that’s really it because the exploiters they had the users name and were able to dm them. If all they could see was the ticket number they couldn’t do anything really.... does that said plugin allow to see the users who have access to it too @scenic forum ?

[scenic forum]

Im afraid im not sure what else they can see besides the channels name
If they know what happens INSIDE the channel a staff member might assist them

[scenic forum]

Apparently its possible for them to see which roles would have access so id assume it could be possible to see which users specifically if its a specific user channel override

[sudden idol]

opa adm on

porfavor

[rare maple]

Damn thats insane, discord really has to do something about this

Thanks so much tho! Guess there isn't much we can do then in this case

[iron night]

Gave +1 Rep to @scenic forum (current: #9 - 793)

[scenic forum]

Sadly been a known problem since alot of years so we can just hope

[jagged fiber]

Olá, fui banido por EXPLOITING | AC344, mas nunca usei script nesse jogo.
Fui banido em duas contas ao mesmo tempo, acredito que tenha sido falso positivo do anti-cheat.
Jogo normalmente e gostaria que revisassem o ban, por favor.

[scenic plinth]

Não podemos ajudar. Não somos a equipe de suporte do seu jogo Roblox.

[flat dirge]

Hey my bot isnt showing up in the dashboard

what do I do

[cinder cloud]

Can't open a support ticket here with ticket tool support? lol

This isn't working on my server.

[steady ether]

Hey

Can u try doing /debug

[cinder cloud]

where? in my panel channel?

[steady ether]

No a command

[steady ether]

Hey can u explain more?

[steady ether]

In any place

[steady ether]

Did u give ticket tool this perms

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[cinder cloud]

it was working yesterday stopped working today. When I type /debug nothing happens or shows up

[steady ether]

Can i see a screenshot?

[cinder cloud]

oh jesus nevermind I found it

didn't realize this happened.

[steady ether]

Ohh security made ticlet tool get kicked cause it was doing chanels

[steady ether]

Also u didn't do the command right

De bug does like this

[cinder cloud]

yeah I figured it out after checking audit logs. I did do the /debug but if the bot isn't in the server because the security bot kicked it then the /debug wouldn't work lol

appreciate the help

[steady ether]

Ofc

Happy to help

[pine hinge]

Me pueden desbanear por favor mi primo tenia mi cuenta y uso haks😓😓

[marble tree]

Hi how do I do a ticket

[distant sun]

Hey

[marble tree]

Hi

[distant sun]

Wsp bro

[marble tree]

How do I do a ticket?

I got banned for no reason by evading ban with another account

And I do not use exploits

🙁

[distant sun]

Dan

Make a ticket

[marble tree]

How??

[distant sun]

1s

[distant sun]

Go to serever guide at the top

[marble tree]

Ok

Tysm

Thanks

[distant sun]

Yh bro

[icy stone]

Is the system down?

[distant sun]

Idk

[steady ether]

No why?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steady ether]

@marble tree

[marble tree]

Oh ok

Thank you

[wet elm]

really quick question, is using custom emojy for the buttons reactions under a ticket system considered a PREMIUM feature? I just don't wanna invite the bot and do all the stuff and then ending up realising I can't without paying

i dont see myself paying 7$ a month simply for custom emojies, so I was wondering

[scenic forum]

Can be done with free

[wet elm]

I'M so happy to hear this

[wet elm]

why does it say this though then, Free ''Custom reaction❌ ''

@scenic forum

[scenic forum]

No clue.

[wet elm]

Ok well, thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #9 - 794)

[gentle swallow]

Can my account be unbanned? I want to play normally. I know I used a script and I regret it, so please unban my account. I really want to play my beloved game 😢

Help plis

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

@gentle swallow read above

[bronze stirrup]

I banned for no reason i played yesterday and today is ban

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steady ether]

@bronze stirrup read the above

[twilit shoal]

go to the games sevrer bro not here

[gentle swallow]

where can i find an option like this? because i want to recover my account

[twilit shoal]

wdym

you want to make like this?

[gentle swallow]

Why?

[twilit shoal]

tell us

you want like that?

[gentle swallow]

Ya

[twilit shoal]

k

[gentle swallow]

can't it?

[twilit shoal]

idk

[scenic forum]

Youre in the wrong server
We only provide support for the ticket tool bot.
Nothing else

[twilit shoal]

data loss report

[molten harness]

#🎫│make-a-ticket

[compact lintel]

how to put this message

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[kind lagoon]

Hi guys,i dont have my picture on the document how to fix it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steady ether]

@kind lagoon read the embed

[kind lagoon]

Im polish i dont understand at all

What i have to do?

[steady ether]

So basically

Your in the wrong server we bring the support for thoose bots
@humble sequoia
@stark rune

And we don't bring support for thoose stuff

[jagged fiber]

Olá, fui banido por EXPLOITING | AC344, mas nunca usei script nesse jogo.
Fui banido em duas contas ao mesmo tempo, acredito que tenha sido falso positivo do anti-cheat.
Jogo normalmente e gostaria que revisassem o ban, por favor.

I was banned for EXPLOITING | AC344, but I never used scripts in this game.
Multiple accounts were banned at the same time, so I believe this was a false positive from the anti-cheat.
I would like to request a review of my ban. Thank you.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steady ether]

Read the embed above @jagged fiber

[jagged fiber]

Pls me ajuda

I was banned for EXPLOITING | AC344, but I never used scripts in this game.
Multiple accounts were banned at the same time, so I believe this was a false positive from the anti-cheat.
I would like to request a review of my ban. Thank you.

[kind lagoon]

@steady ether can u help me anyway please??

[steady ether]

Yeah

What do u need help with

I only help in ticket tool support @kind lagoon

[kind lagoon]

I want the photo on my document

Because smth happening and i cant see my photo on it

[steady ether]

We don't bring that help here

[kind lagoon]

Damn

Do u know where i can get help

[steady ether]

Nope

[foggy sparrow]

How can I add someone to the ticket and they get notified by it?

[noble niche]

/add

I have a question so im a dev for a server but for some reason when i go to the dashboard their server doesnt show even if i sync it how can i fix that?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

@noble niche ^

[noble niche]

Thank you

[subtle comet]

I admit my fault and I've been reflecting on myself for a year I won't do that from now on Unlock the van, please (name: Qxjxxx

Plssss..

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[subtle comet]

I admit my fault and I've been reflecting on myself for a year I won't do that from now on Unlock the van, please (name: Qxjxxx

Plss

[scenic forum]

No matter how often you ask we cannot help you
Youre on the wrong server

[opaque coral]

Help me?

[subtle comet]

Help me..

[opaque coral]

I need help with something.

[scenic forum]

@subtle comet youre STILL in the wrong server

[scenic forum]

We cannot help you unless you tell us what you need help with

[opaque coral]

I want to add the bot to a friend's server, but I can't.

[scenic forum]

Click @pseudo glen and press Add App

[opaque coral]

I did it, but the panel doesn't appear.

@scenic forum ?

[scenic forum]

That does not tell me anything
What error do you receive

[limpid rose]

If i want to make this message ping a role such as recruiter how do I do that?

[restive condor]

Hey there! Put {} around that, and make sure the role name is exact (i.e. capitalised the same ...etc)

[eager barn]

Have had issues linking my tradecopia and tradovate prop firm accounts anyone know how to solve this?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limpid rose]

thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2941)

[bold cairn]

Why developer role can't have asset to setup ticket tools bot is it only allowed owner?

[molten yacht]

Hola

[opaque coral]

I do everything right, but when I try to add it, the panel doesn't appear on the website, nor does the server.

[molten yacht]

I need help 🙏, my account has been banned from UBG because I used an anti-lag script for my phone since it was very old and didn't run well. I need help please.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Can you show what you mean

[opaque coral]

Can I send you a video?

[scenic forum]

Thats fine too

[scenic forum]

use /debug on your server

[opaque coral]

Ok

and now

[scenic forum]

https://tickettool.xyz/1474070507014848568/configs

Use this to access your dashboard

[scenic forum]

https://tickettool.xyz/dashboard/1474070507014848568/configs#pc-menu

sorry created the wrong one

[opaque coral]

Ok

Ehhh

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@opaque coral read the embed above

[gloomy canopy]

can smb help

[scenic forum]

use /debug in the same channel the error appears in

[bold cairn]

Can anyone help why my dashboard only show 1 server

[restive condor]

Hi there, please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[bold cairn]

Then how to level up I'm wanna help my friend some stuff with ticket tools

[restive condor]

You will need administrator permissions enabled in your role settings or Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 19, 2026, 4:30 PM

[agile cradle]

What should i do

[steady ether]

Hey

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[steady ether]

Oh wait

So you are being rated limted

[scenic forum]

No
Read the error correctly.

[steady ether]

Discord has limted you cause to many chanels were created

I did

[scenic forum]

Where does it state a rate limit?

[meager mountain]

When i click on dashboard the server doesnt show up please i need help!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@meager mountain refer to the embed above

[steady ether]

Whats this command

Nvm

[meager mountain]

Because i am owener and nothing of this works

[scenic forum]

So you logged out and logged back already?

[meager mountain]

Oh no mb lemme try

Ohh thank you so much for the help

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #9 - 795)

[gentle pebble]

Hey I have a question i´ve invited the tick tool to a server but i don´t see it in my dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[steady ether]

Refer to the embed@gentle pebble

[gentle pebble]

Thanks I try that

@steady ether

[steady ether]

Did it work?

[gentle pebble]

I have to try it later

[stone ingot]

Would anyone know why the real names of each section is not showing?

[steady ether]

Hey

[stone ingot]

hi

[steady ether]

Try resending the panel

And make sure you saved the changes

[stone ingot]

I have saved and resent it, still showing the same issue

[steady ether]

Ohh

So u didn't change the ticket message you only did the panel name so go to

panel >edit panel message > create ticket

Change the create a ticket to the name u want

Do that in every panel

make sure to save the changes and resend panel

@stone ingot

[stone ingot]

just did it and tested it, Tysm!! Seems like an unclear feature

[steady ether]

Happy to help

[winter mantle]

how can I add a description to a ticket

[steady ether]

Hey

You mean a description when a ticket is opened?

[winter mantle]

like before they click to open it so they know what it is about

[steady ether]

Ohh

Go to dashboard

[winter mantle]

Okay

I am on dashbaord

Thanks for helping btw

[steady ether]

messages > panel messages

[winter mantle]

thanks @steady ether

[iron night]

Gave +1 Rep to @steady ether (current: #58 - 40)

[winter mantle]

:)

[winter mantle]

okay

[steady ether]

ChangeTo create a ticket use the create ticket button to what u desire

[winter mantle]

and inside the ticket?

like the description znd @ing mods?

[steady ether]

Ohh i side the ticket

[winter mantle]

yes

[steady ether]

So

ticket >ticket message

And u can customize the text u want

@winter mantle

[winter mantle]

okay

iy won't let me edit

[steady ether]

Not the embed editor

Not the embed editor

The {user} welcome

[steady ether]

Wrong one

[winter mantle]

so which is right

[steady ether]

Here @winter mantle

To understand better

[winter mantle]

thanks

thanks @steady ether

[iron night]

Gave +1 Rep to @steady ether (current: #58 - 41)

[steady ether]

Thanks for choosing ticket tool

[dark star]

i have ticket tool on my server but it doesnt appear on servers (i synced it like 50 times)

[restive condor]

Hi there, please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[dark star]

thanks a lot it works @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2942)

[lean hull]

Can somone help me to creat small mid and big ticket

In my grupw

[restive condor]

Hey there1 Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lean hull]

Ty

[oblique bramble]

Hey so i was wondering how do i fix on my ticket that people make on my server and when they do. I text and they do it the messages on there end delete and not my end how do i fix that? I also have history on

[steady ether]

Hey

Can u explain more clearly @oblique bramble

[warped tinsel]

No me deja crear un ticket

[quaint steeple]

my ticket tool bot quote on quote "this application didnt respond" how do i fix that?

[cunning needle]

Hey guys how do I allow people to send images in tickets?

[restive condor]

¡Hola, buenas tardes! Tendrás que entrar en contacto con el staff de ese servidor

[restive condor]

Hey there! Please use the /debug command in that same channel

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach Files

[swift egret]

hi so I got premium 7 days free trial but it doesn’t let me switch to premium bot

[restive condor]

Hey there! Please use the button above your server name, then invite the premium bot before enabling it, as shown below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[cunning needle]

Hey i just did that but im still having issue they cant send images / files. anything you think that could be not allowing it?

[swift egret]

I invited it but it’s not working

[restive condor]

Are you testing this with a brand new ticket?

[cunning needle]

Yeah

[restive condor]

Have you enabled it?

[swift egret]

How

[restive condor]

Have you applied the permission to the correct panel(s)?

[restive condor]

Dashboard > Server Configs > Premium bot. As shown on the guide above sent.

[swift egret]

It doesn’t let me select

[restive condor]

Have you used the button above your server name like previously mentioned?

[swift egret]

Ok it fixed thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2943)

[meager fossil]

اريد جواهر لقد ربحت

[quartz tinsel]

Hi

My account vollyball legendes is banned pleas unband me

[blissful lance]

Guys when i go to dashboard on the website i dont see the server i added the bot to how i fix it ?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[blissful lance]

I use the permissionlevel but it say it dont respond also i try to do /setup but it doesnt let me it say app not responding

[covert swallow]

The bot most likely cant send messages in that channel

[naive juniper]

Is the bot having issues? No one can open tickets currently - no changes since earlier when they could.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lethal wind]

Hey people how are you? so i need help. i opened a ticket on a server and the admins replied, i replied back and now i just went to check if they replied back but the ticket on the side menu is no longer there among the chat rooms. where can i see what the admins ended up replying?

[sour scarab]

سلام عليكم

كيف اسوي تيكت؟ وش الامر حقه

[thorn halo]

either you have the ticket not shown in your channel list or your ticket was closed

if it was closed and you do not have a transcript in your dms with ticket tool, unfortunately there is no way to know without you asking the admins for it

[lethal wind]

It might have been closed by admins then, because i used to be able to see it in the channels list when it was opened and I was chatting

[thorn halo]

theres a chance its still there but you dont have show all channels enabled

[gentle dragon]

Says this then when I debug it says all permissions enabled

[ember surge]

Then the starting embed is gone and the channel isn't considered a ticket.

[scenic forum]

Shoe me a screenshot of
Panel config -> Buttons -> close ticket

[scenic forum]

Automation is a premium feature hence it probably doesn't respond

[ember surge]

Nevermind I don't have the perms in this server 😔

[gentle dragon]

Wdym how do I just have it normal and if somone wants to create a ticket they can

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@gentle dragon check above

[gentle dragon]

I did all and then it said that

[scenic forum]

Then it said what?

[scenic forum]

Did you select a ticket category?

[gentle dragon]

Yes for open/start and close I choose same category maybe cuz of that

[scenic forum]

Make sure the bot has all permissions mentioned in debug inside the category too

[gentle dragon]

It does when I did debug it had all check

[scenic forum]

You cannot run /debug inside a CATEGORY

Make sure the bot has the correct permissions inside the category too

[gentle dragon]

It does

[scenic forum]

Could you show a screenshot?

[pseudo ravine]

Please ensure Ticket Tool also has the Send Text-to-Speech Messages and Mention Everyone and All Roles permissions on its integrated Ticket Tool role

[gentle dragon]

Never mind I fixed it thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #9 - 797)

[nocturne hornet]

For the love of god can someone help me

On my ticket tool panel

It Js says create ticket not the ticket panels name

@scenic forum

@pseudo ravine

Someone please

Oh mb

[winter widget]

In my server the ticket tool has the highest role with administrator, but its saying that it doesnt have permission its saying this - Transcript failed to save to ⁠🎫〢ticket-transcripts Transcript channel #🎫〢ticket-transcripts missing permission

[thorn halo]

please double check that the bot actually has administrator or permissions in that channel

[winter widget]

@thorn halo It does, are we maybe able to get in a call and i can show u?

[thorn halo]

you can just send a screenshot

[winter widget]

ok stay here 1 sec

@thorn halo

[thorn halo]

can you try to run /debug and clear the caches using both buttons in the response, and then re add the transcripts channel to the panel

im assuming that is ticket tool just customized

[winter widget]

yes

[winter widget]

i did this and still not working, comes up with the same thing

[thorn halo]

weird, was it able to send transcripts there just fine before?

[winter widget]

I hadn’t tested. I created new panels, new channels and it just still does the same thing and doesn’t work

[thorn halo]

what happens when you do $transcript #testchannel (create a new test channel for this please)

[winter widget]

Still does the same thing

I have made plenty of servers just like this following the same steps and I don’t know what I have done differently to cause this problem

[thorn halo]

can you please run /debug inside that transcript channel its failing to save to?

[winter widget]

Is this what u want to see?

I did clear cache and the other one and it still isn’t working

[thorn halo]

not in the ticket, in the transcript channel

that screenshot shows the channel is ticket-007

if the bot responds to the debug command fine in there too, can you test if any other user is able to send attachments in the transcript channel?

[winter widget]

I have it so only staff team role can see but can’t see text, then administrator roles obviously have everything

[thorn halo]

temporarily grant some staff member permissions to send messages there or an admin to do so, as long as it isnt the guild owner

so if youre not the owner then you can try that too

[winter widget]

It’s letting people type in there perfectly fine as if it’s just a normal channel

[thorn halo]

i meant to send attachments there, not just messages, but no matter

checking the server invite that was pretty conviently the bot username, turns out the guild was limited

specifically limited from sending attachments

thats why ticket tool was unable to send the transcript

[winter widget]

Ahh so is this the reason?

[thorn halo]

this would also fail for users

[winter widget]

Oh thank you, I appreciate your time taken to help me. Now I know why.

[winter widget]

thanks @thorn halo

[iron night]

Gave +1 Rep to @thorn halo (current: #76 - 23)

[stray imp]

I’ve been trying to set up ticket tool for my server and I’ve invited the app but on the dashboard it is not showing up and I don’t know what to do

[steady ether]

Hey

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[steady ether]

Refer to the embed

[stray imp]

Thanks @steady ether

[steady ether]

Happy to help

Thanks for choosing ticket tool

[iron night]

Gave +1 Rep to @steady ether (current: #58 - 42)

[zenith elbow]

How can I make it so when a ticket opened it ping two roles

[steady ether]

Hey

So

@scenic forum u can help him busy

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@zenith elbow refer to the embed above. Simply use 2 roles like that

[tropic wagon]

Is it possible to make the bot adapt the button into a reaction/emoji? And have it added to a previously created message?

also how does exactly the temporary premium feature works? most of the features stays locked

[scenic forum]

No

[scenic forum]

Most of the premium features will revert to the free configs once it's expired

[tropic wagon]

ty

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #9 - 798)

[zenith elbow]

Do I do {Role 1471232661963014174}

[scenic forum]

Remove the word Role from that
Only the ID needs to be in it

[rapid bane]

I got kicked from a discord which i had a premium subscription to in ticket tool?
How do i cancel it?

[tropic wagon]

anyone can /escalate tickets or only specific users w permission?

[serene anvil]

is the bot down or wha ?

i cant even add it to my own server

isnt showing up in the dashboard

even tho bot has admin perms and shi

[steady ether]

Hey

Its not down

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[steady ether]

Refer to the embed @serene anvil

[serene anvil]

sure let me check

ty, worked

[steady ether]

Happy to help

Thanks for choosing ticket tool

[rapid bane]

I got kicked from a discord which i had a premium subscription to in ticket tool?
How do i cancel it?

[restive condor]

Hey there! By default, only support team roles can use it

[tropic wagon]

Thanks @restive condor

[restive condor]

Hey there! Are you trying to cancel it or transfer it to another server?

[rapid bane]

For now cancel, cuz I don't really need it but definitly will buy another one in the future

[restive condor]

Alrighty, see below please

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, head over to your Billing Page. Once there click Manage for the subscription you wish to cancel, and press the Cancel Subscription button. You will no longer be charged at the end of your billing cycle, however, your premium features will remain active until then.

Dashboard > Subscriptions > Manage > Cancel

[midnight igloo]

Hey guys if I deleted a ticket mistakenly without saving transcript is there any way to retrieve it back

[scenic forum]

Nope
Once the ticket is deleted without a transcripts it's gone for good

[midnight igloo]

Ohh 😓 thts bad

[midnight igloo]

Any data can be retrieved from inside it?

[austere forge]

No

[scenic forum]

Stop spamming the channels with flags

[dim osprey]

Tukiş

[scenic forum]

It doesnt matter where you are from
STOP spamming the channel

[dim osprey]

Speak Turkish, my friend.

[keen quest]

Can i add an option to choose between 4 options b4 the form so my staff team can get pinged for different things so if they want help with that only the staff members with that role gets pinged and not all of them?

[scenic forum]

You can create 4 different ticket types and fuse them together via multipanel
Example in #🎫│make-a-ticket

[dim osprey]

Formdan önce 4 seçenek arasından seçim yapma olanağı ekleyebilir miyim? Böylece personel ekibim farklı konularda bilgilendirilebilir ve yardım istediklerinde yalnızca o role sahip personel bilgilendirilir, diğerleri bilgilendirilmez.

Speak Turkish 🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷

[dim osprey]

What's your name, friend?

What is your name, Dan?

Is anyone there?

Are you writing an epic poem, Lias0_0?

[worldly helm]

Hello! 👋
Ticket Tool doesn't support Dropdown menus in Modules/Forms yet.

In addition please keep this channel dedicated to support only.

[dim osprey]

Sorry friend, I didn't know.

It won't happen again.

And could you take a look at the general chat?

[keen quest]

Alr tysm

[dim osprey]

I couldn't install this bot on my own server.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Here's a guide for you^

[dim osprey]

Is that you?

I'm not English, I'm Turkish, and I'm speaking to you through translation; I didn't understand anything from that photo.

Could you please help me? I'm Turkish and I don't understand; I'm speaking through translation.

[worldly helm]

What exactly do you not understand?

[dim osprey]

Your language

I don't understand what's written there because I'm Turkish.

I'm speaking to you with the help of translation.

[worldly helm]

Are you able to translate the guide?

[rugged laurel]

Can somone help me i did the setup but not the make ticket thing

[dim osprey]

I don't know, but I would be very grateful if you could help me, and I use a phone, would that be a problem?

[rugged laurel]

Can somone help me i did the setup but not the make ticket thing

I speak german and i'm on phone

[dim osprey]

Can you come to my server, set up the bot, and then leave? Is that something you can do?

[worldly helm]

Hello! 👋
What steps have you done so far?

[rugged laurel]

The /setup

[worldly helm]

That's not something we do.

[worldly helm]

And what seems to be the issue?

[dim osprey]

But I can't do it.

[rugged laurel]

I dont see the create ticket button

[worldly helm]

Can you please try setting it up via the dashboard. I can give you a english or a german guide. Let me know which one you want

[worldly helm]

I recently sent a guide. If you follow the steps you'll have a working ticket system.

[rugged laurel]

I want german

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[worldly helm]

Bitteschön^

[dim osprey]

You are serving very nicely, but I don't speak English and I don't understand.

[worldly helm]

You can translate the guide I sent.

[dim osprey]

Well, I probably won't be able to do that, I'll try to find other solutions. Good luck!

It won't happen.

Gudbay

[rugged laurel]

Lias can u speak german

[worldly helm]

Yeah, I'm from the german support team.

[rugged laurel]

Ich habe nur setup full aber ich sehe nicht den knopf wo steht ticket erstellen

I can invite u to my server then u can setup it and then u leave ?

[worldly helm]

Kann ich dich in ein Ticket hinzufügen? Dann können wir das da klären.

[rugged laurel]

Ja

[lament estuary]

hi there i have the bot in my discord server but when i go online to try and configure it on the dashboard it doesnt show up so i cant configure it for my server just other servers its in, what should i do

[steady ether]

Hey

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[steady ether]

Refer to the embed @lament estuary

[lament estuary]

ill try this thank you!

[steady ether]

Happy to help

Thanks for choosing ticket tool

[lament estuary]

that worked 🙏

[steady ether]

Great!

[umbral ermine]

/help it says i already have a ticket open but i cant find it

[steady ether]

Hey

[steady ether]

So you opend a ticket here or in anthore server?

[umbral ermine]

in another server

[steady ether]

It might be deleted or

[steady ether]

You didn't follow it

Not sure tho

U can ask a mod there

[coral scroll]

Is there technical support available in Arabic?

[steady ether]

Yes

You mean ticket tool support

#🎫│make-a-ticket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[eager barn]

cant connect my tradovate to tradecopia

any ideas?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[coral scroll]

Can I submit a second problem in the same place as the first one, or should I create a ticket?

[weak vale]

why does it say “application didn’t respond” when i go to setup a ticket?

[worldly helm]

If you need help with Ticket Tool please #🎫│make-a-ticket

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[worldly helm]

^

The bot is most likely missing permissions

[weak vale]

ah

alr

[coral scroll]

That means send it on the first ticket.

or open new ticket ?

[worldly helm]

Please wait for a response in your ticket.

[weak vale]

it wasn’t that, i’ma just make a ticket

[worldly helm]

Can you try using the /debug command?

[weak vale]

yuh

Application did not respond

[worldly helm]

The bot is missing those perms

[weak vale]

it had administrative perms

everything was checked as yes

[worldly helm]

It doesn’t have Administrator perms

[weak vale]

It did

h-how would you know if you don’t mind me asking are u like looking through my servers?

[worldly helm]

Well, you need to give the bot the permissions in the channel marked with ❌

[worldly helm]

We have debug logs

[weak vale]

ohh

nope

i gave it the perms

[coral scroll]

I have one last question
How do I get it the ticket tool Gold ?

[worldly helm]

Please wait for a response in your ticket.

[worldly helm]

Try using the debug command again.

[weak vale]

alr

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[burnt stag]

Hi, I’m trying to add a “Open Ticket” button to the channel again (re-add it). All commands are getting the error: “The application is not responding.”

[steady ether]

Hey

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[steady ether]

Refer to the embed @burnt stag

[weary linden]

Hi, i added ticket tool in my sever and i cant see it in the dashboard how can i fix that?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[burnt stag]

hey! Thank you @steady ether - I'm stupid and I change premissions 😄

[iron night]

Gave +1 Rep to @steady ether (current: #56 - 44)

[steady ether]

@weary linden refer to the embed

[steady ether]

Ofc happy to help

Thanks for choosing ticket tool

[burnt stag]

the best tool! Take care! 🙂

[bronze stirrup]

Hi guys so i sented message ticket and admin is so along is don't say any what i can make?

[weary linden]

I just needed to relog from the dashboard! Thank you for the help.

thanks @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 419)

[steady ether]

Hey

[bronze stirrup]

?

[steady ether]

In this server or anthore

If anthore

We can't do anything

We only can help u if u find issues with @pseudo glen / @humble sequoia

[weary linden]

How can i create multiple categories

[restive condor]

Hi there! As in, multiple buttons like in #🎫│make-a-ticket?

[weary linden]

No. Like this.

[restive condor]

Ah, alrighty. See below please

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Let me know if you have any questions please 🙏

[weary linden]

I’m completely confused. I know where it is, but I don’t know exactly what I’m supposed to write in that panel.

[restive condor]

Each dropdown option needs its own panel. Have you made all your panels yet?

[weary linden]

I don’t know how to create one.

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[restive condor]

See above how to create panels ^

[fringe barn]

Hi

Can anyone help me how to solve this?

[steady ether]

Hey

You have way to many chanels

So you need to delete chanels so you can open tickets

Try deleting chanels and then try opening a ticket

Also i realized you can ask a mod or an administrator to tell them this prob

In the server your opening a ticket in

Hope i have helped @fringe barn

[fringe barn]

@steady ether Thank you for your help

[iron night]

Gave +1 Rep to @steady ether (current: #56 - 45)

[steady ether]

Ofc!

[worn cypress]

Hola, tengo una duda. Para crear un ticket, yo uso $new userid Support

Pero quiero hacer una opción extra en la que se pueda usar otro panel totalmente diferente. Este panel sería de reportes, pueden ser reportes explícitos +16 o reportes seguros -16. El problema es que no sé cómo utilizar el comando para crear tickets con otros paneles

[restive condor]

¡Hola, buenas tardes! 👋
Tendrás que seleccionar otro canal para ese panel, entonces dependiendo de donde se use el comando $new, será un panel u otro

Panel de Control > Panel Configs > Command Style

[shrewd geyser]

Each time im done with my config, and i try to send it to my server i keep gerring "Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)"

[steady ether]

Hey

[worldly helm]

Hello! 👋
Can you please try using the /debug command in the channel you're trying to send the panel to?

[steady ether]

Ok nvm

[shrewd geyser]

it say "The application did not respond"

[worldly helm]

The bot is missing the View Channel permission for that channel.

[shrewd geyser]

Ahh great it works now, thanks for you help 🙂

[strange badger]

I try setting up the ticket tool in my server but it‘s not in the dashboard when I invite it. I refreshed like 5 times. (ping/tagg me when u react otherwise I forget to check lol)

[scenic forum]

Did you also log out and log back in?