🆘│community-support

[scenic forum]

If that is really the mentioned window
View channel ❎

[cedar chasm]

ticket 76451

[scenic forum]

1. Be patient inside your ticket
2. Cant recall seeing a staff role on me

[timber epoch]

are you able to join vc and help me once your free by any chance?

[scenic forum]

Only via chat.

[timber epoch]

alr

[tired isle]

guys, why i cant download my scripts anymore?
the bot is skipping the attachments, am I missing something?

[ Server: GMD (822546357293154324)
Channel: closed-0708 (1461777543643267226)
Messages: 20
Attachments Saved: 0
Attachments Skipped: 3 (due maximum file size limits.)]

[scenic forum]

Thats an issue with discords newest update
Im afraid theres nothing you can do besides wait until they fixed that problem

[tired isle]

really? but i was using that feature yesterday!

[scenic forum]

Then the update released for you within that 1 day

Nobody on the current version can download it on pc (Not sure about phone. Didnt test it)

[tired isle]

but the automatic google drive forwarding is okay, right?

[scenic forum]

Shouldnt be impacted
The only impact is downloading in discord itself

[hollow fossil]

how do you do the google drive forwarding

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Google Drive Transcripts

Ticket Tool allows you to save your server's transcripts to your Google Drive!

<:Troubleshooting:1034175234397438032> How do I link my Google Acount?

Go to your Server Configs within your Dashboard, scroll down to the Google Drive Transcripts section, and link the Google Drive account of your preference.

<:SystemList:1018980666551042048> Which folder are transcripts saved to?

Go to your Transcript Options, there you can choose the folder under which the transcripts of this panel will be saved.

<:TTWarning:1034178155872784494> Notes

- Deleting a transcript from your Drive will effectively delete the transcript! This will make it inaccessible from Discord, so be careful when deleting files.
- This feature is only usable by the server's owner.
- Enabling this feature will stop sending the HTML raw transcript file to your transcript channel and will save it exclusively to Drive

[tired isle]

@scenic forum for the record, it works on the browser version, i just checked! thanks for the info btw!

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 745)

[scenic forum]

@hollow fossil

Thanks for the info. Very Valuable

[hollow fossil]

awesome! thats kind of silly but better than clicking the button manually

[scenic forum]

So the issue is only directly bound to the client and not discord as a whole

[hollow fossil]

thank you

[iron night]

Gave +1 Rep to @tired isle (current: #443 - 1)

[river coral]

hey, is it possible to edit the message when a blacklisted role try to make a ticket?

[worldly helm]

Hello! Unfortunately no

[river coral]

Sadge, thanks

[eternal mirage]

hey just a question is it possible to change this name here

[scenic forum]

No

[eternal mirage]

even a premium can't ?

i just got one

[scenic forum]

No
Thats the bots original user

[eternal mirage]

ok thx 👍

[eternal mirage]

and about the the urls in general, how can i convert my image to a url that is accepted by the bot ?

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Jan 30, 2026, 7:17 PM

[scenic forum]

@eternal mirage refer to the embed above

[eternal mirage]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 746)

[eternal mirage]

appreciate u bro

[scenic forum]

[chilly gazelle]

The first shift:

Notification saying that i have to make reservations Wish i already

After the the notification change to (i have to read and check security advice).

And i miss my shift

The second shift

The sistem where fix by Adecco Uber eat and was ready for work

And the sistem saying u can star when u are in the Post wish is at 21:30

I'm checking app and guess what the app turn back with problem telling me that i need to make reservations Wish i already did

give me the way to get my money i will wait for it for next pay out wish is next Wednesday

My second shift start at 21:30 I'm waiting for it if i can't Star

That means

Uber have to pay me also the second shift

I will wait for my money next Wednesday

Thank you in advance hope we can fix the sistem problem and my money from today Two shift.

Have great day

[humble sequoia]

@chilly gazelle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mystic junco]

I have a bot, and I have seen other servers with this. I want to make it where if the ticket reason has a word in it, let's say "application" in it, it will automatically send a message in the ticket.

[spice harbor]

My thought is that it's likely a custom command (someone more experienced can confirm)

[earnest plinth]

Is The claim a ticket option a premium thing?

[light oak]

There are no bans, but the server isn't working. I don't know why; it just says "Joining..."

[spice harbor]

It's standard, no need for premium.

[earnest plinth]

Oh, well my premium ran out today and now there’s no embeded text or claim option or anything on the ticket was just wondering

[scenic forum]

Yes. Claiming is a premium feature

[fringe dew]

yo, i can make ticket tools ping roles when a new ticket open?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@fringe dew refer to the embed above

[fringe dew]

ok

[spice harbor]

That's surprising, my apologies 😅
I've it on by default in my server without premium

[scenic forum]

Please make a #premium-tickets

[scenic forum]

Thats not possible

Claiming can only be active while premium is enabled, once it expires claiming automatically turns off again

[spice harbor]

Ah nevermind, must've been the wind

[scenic forum]

Could you use /debug on your server?

[spice harbor]

I guessed wrong, somehow had seen the word "close ticket" as a "claim ticket"

[scenic forum]

ah

[dry arch]

Does anyone know how I can fix this problem?

[latent citrus]

anyone got a solution?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@dry arch refer to the embed above

[dry arch]

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 747)

[humble sequoia]

@latent citrus

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[latent citrus]

can someone help?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[fringe dew]

tnks for the help bro

[bold fiber]

why does it say my cookies are invalid?

[zenith field]

Is the server down?

[frosty rapids]

@stark rune i have a problem because i have a student in My Google calendar but he is not in the platform is it okey?

[humble sequoia]

@frosty rapids

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pearl mesa]

I ask you to unban me that's the amount you created that according to it was to avoid a ban no I created it I ask you to come to update I ask you to unban me please😭

[humble sequoia]

@pearl mesa

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[obsidian schooner]

For some reason, even after I invite Ticket Tool to my server and it joins, my server doesn't show up on the website.

[spice harbor]

Run /permissionlevel in the server

[leaden tartan]

how do I change the channel for ticket

[thorn halo]

Please elaborate on what you mean, transcript channel? Ticket category?

[leaden tartan]

like it won't make the ticket in the channel

[thorn halo]

Are you getting an error when trying to open a ticket?, and have you set up the panel for tickets to be created by?

[leaden tartan]

I haven't set up the panel

[thorn halo]

Alright, please head to the panel configs ( https://tickettool.xyz/dashboard/server_id/configs ) section of your dashboard and create one there

[robust hare]

The website is not loading when I click on the link. It just redirects to bing.com or about:blank.

[thorn halo]

the link i sent above?

[robust hare]

Nope

Just keeps saying loading

[thorn halo]

so just https://tickettool.xyz/dashboard straight up doesnt load?

[robust hare]

Yep

[thorn halo]

can you try accessing it on incognito mode?

[robust hare]

On microsoft edge?

[thorn halo]

well, yeah, whatever browser youre using

[robust hare]

I think I'm having problems with internet or something

[thorn halo]

if no other websites are loading either then most likely

[robust hare]

All the other websites are fine

I'll try on other accounts

[thorn halo]

and incognito mode doesnt work either?

[eternal ivy]

Opa

Onde denunciar

[tranquil bison]

use the slash command or prefix $close {reason}

[prisma needle]

guys my members cant open tıcket ıt says you dont have permıssıon how ı fıx thıs

[robust hare]

nope

[obsidian schooner]

it's permission level 6

[spice harbor]

Go to the dashboard (tickettool.xyz) and sync the servers

[obsidian schooner]

nothing changed

[spice harbor]

Attempt to relogin to the site

[obsidian schooner]

ok

It's there now. Thank you 🙂

[vital lantern]

Quick question, what permissions does the bot need in the server for me to access the dashboard?

Or it may be, what persmission do i need to see it there

[spice harbor]

Pretty sure administration is the easiest way to go, someone correct me if I'm wrong

Do me a favor and run /permissionlevel in this server you have the bot in

[vital lantern]

Owner gave me admin and that fixed it 🙏 thank you

[iron night]

Gave +1 Rep to @spice harbor (current: #172 - 4)

[thorn halo]

you don't need admin, you can also have the owner configure a dashboard role
this role will, as it's name implies, give you access to the servers dashboard without needing specific discord permissions

[vital lantern]

Is that in the bots dashboard?

Oh i see it!

[thorn halo]

Correct

[vital lantern]

thank you :3

[iron night]

Gave +1 Rep to @thorn halo (current: #172 - 4)

[spice harbor]

Give this one a raise 👏

[thorn halo]

You're welcome

[olive stream]

Why won't it let ppl open a ticket

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[full fractal]

hola buenas noche me gustaria ingresar deseo aprender y jugar y divertirme por aqui y amistades

[sterile belfry]

How do I pay 😭

[spice harbor]

Would you elaborate a little. Pay what?

[sterile belfry]

So I’m trying to get a hoodie but I’m just confused on how I would purchase it

[spice harbor]

This server is made for the Ticket Tool discord bot

[sterile belfry]

Oh

[spice harbor]

If you're looking support for something else, we cannot assist you with that unfortunately

[sterile belfry]

Sry

[ripe mesa]

купил подписку, пинг так и не поменялся

[spice harbor]

You're using the wrong server. Our server is to provide support for the Ticket Tool discord bot

[rapid arrow]

How do I make it so only staff roles can see a ticket when its made. The current issue is that When someone makes a ticket, all roles are able to see it. Even a BLACKLISTED role with NO perms is still able to see it. Someone please tell me how to fix this.

please @ me if you respond

or dm

[thorn halo]

tickets are by default set to private overrides

[flat fjord]

why i cant open any ticket ?

[rapid arrow]

to be honest im not exactly sure what this means...

[thorn halo]

can you check your ticket channel overrides?

is there anything being forced there that allows anyone to view the ticket?

[rapid arrow]

can you join comminuity support?

vc

[thorn halo]

do you already have a ticket open for that panel?

[flat fjord]

no in a another server but i left it

[thorn halo]

i cannot vc

[rapid arrow]

alright, where am i going to find the channel overrides? discord or the ticket tool website

[thorn halo]

its sort of in both, but can you head to https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-permissions -> select your server -> ensure youre on the right panel -> and check permissions for the everyone role in the open section?

[rapid arrow]

that is from the everyone role permissions

[thorn halo]

in the discord server, for a open ticket, can you look through the channel permissions for any overrides that may be allowing anyone to view that ticket?

[thorn halo]

You already have 1 ticket open of the 1 allowed for this panel
ticket tool seems to think otherwise

[rapid arrow]

this shows up, would i have to sync it every time someone makes a ticket?

like manually sync it every single time?

[thorn halo]

no, dont touch that
are there any permissions in that channel as is that allow non staff to view it?

[rapid arrow]

all roles other than @ everyone are able to see the ticket channels. but when someone makes a ticket, it appears right below "higher-up-report". and every single role is able to see it. even a BLACKLISTED role with NO perms is still able to see it.

[thorn halo]

can you go back to the panel menu -> general and send a screenshot of the support and additional roles?

[rapid arrow]

the 2 roles other than "owner" are my discord server staff

[thorn halo]

all roles other than @ everyone are able to see the ticket channels.
this shouldnt be the case unless someone else was adding permissions manually

[rapid arrow]

this is the @ everyone perms

[thorn halo]

judging from this quite interesting recording method, only these roles (owner, appy, law practice management, & legal education and admission to the bar) are able to view the newly made ticket

[rapid arrow]

lmao i had to use my phone. then why when i view the server as a different role why can i still see it

[thorn halo]

are you viewing the server with the same account used to open the ticket with?

[rapid arrow]

oh my... i might be the biggest idiot

..

[thorn halo]

i was gonna tell you nicely

but, that works too

happens to the best of us, but i can assure you no one else except for who you configured will be able to view your ticket

[rapid arrow]

I appreciate you from each corner of my big ol heart!!!!!

[rapid arrow]

your an absolute legend!!!!!

[simple widget]

how to get the ticket tool?

[ember rapids]

Hi, I have a question:

• Is it possible to make the ticket so that only specific words can be typed? I mean, I've automated Discord and need to use commands, but clients haven't yet adapted and are constantly writing. I have less and less time to respond, and I'd like to achieve exactly this effect.

• If a client opens a ticket, the message isn't sent or is deleted when they write a command. If they write a command, the message is delivered. I'd also like to be able to unblock the chat using a command. Is this possible?

[scenic forum]

Both not possible

[late ridge]

Hi

How do I make the ticket close automatically without having to press a button? confirm close . Cancel
Or delete it or receive it

[scenic forum]

you can type $close to not use buttons
To remove the close confirmation and moderator controls
Panel config -> General -> Two step ticket AND two step close -> Disable

[late ridge]

Where is it?

I don't understand anything, can you give me a picture?

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic forum]

Follow the path i provided on the dashboard
Refer to the embed above to get onto the dashboard

[late ridge]

And after this

[scenic forum]

Nothing
After it the 2 steps are removed for tickets created after the change

[late ridge]

Hey boss, I don't understand anything

[scenic forum]

What are you confused about?

[late ridge]

.

@scenic forum

How do I do it?

[scenic forum]

@late ridge
Read this message and everything I provided below

[ember rapids]

is it even possible to do this?

[scenic forum]

With ticket tool, no

[ember rapids]

but not with a ticket, but in general, any word other than the one written down will be deleted

and for example some command unblocks the chat

[scenic forum]

Unless you know coding this is impossible

[ember rapids]

:CCCC

ok thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 748)

[ember rapids]

😄

[late ridge]

Why does this message appear every time I send a message to a specific room?

Failed: Invalid Form Body components[0].components[0].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji

@scenic forum

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@late ridge refer to the embed above
And next time please dont ping me
Wait until someone has time to assist you

[hushed marsh]

Hi the drop-down panel isn’t working for me and the YouTube guides arent helping I’ve already enabled it but it’s still opening without asking

[scenic forum]

Show a screenshot of your dropdown on the dashboard

[scenic forum]

Did you resend the panel after setting up the dropdown?

[hushed marsh]

Idk how to do that because my friend did it

[scenic forum]

Go back to panel config -> Press send at the top

[hushed marsh]

Alr ty

[visual quail]

What does this mean? It’s saying Ticket Tool does not have permission to view or send messages in this server but it has the 2nd highest role in the entire server even above me? How can it not have access?

[novel raven]

Regarding the emoji, see this embed: #🆘│community-support message

Regarding permissions, it is literally as it states, the bot doesn't have the correct permissions to view or send in the channel you have set.

[golden moss]

is there a option when a ticket is closed it deletes the channel

[arctic junco]

How do I set it up so that staff are automatically tagged when a user opens a ticket?

[golden moss]

I did <@roleid> in the message ticket

I just need to test to see if it will work

[arctic junco]

thanks

[iron night]

Gave +1 Rep to @golden moss (current: #443 - 1)

[golden moss]

yes it did ping the role lol

and i just answered my own question lol

[subtle loom]

So tell me why I don't see every server where I'm admin?

[arctic junco]

for me its don't working xdd

[golden moss]

oo its <@&12233455

[arctic junco]

thanks

[iron night]

Gave +1 Rep to @golden moss (current: #259 - 2)

[golden moss]

Did it work that time

[arctic junco]

yea

[golden moss]

sweet

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Try the steps above please!

[subtle loom]

server name: "bahamas"

nevermind, I found the problem

[austere forge]

Everything is sorted ?

[subtle loom]

I use Opera

[uncut forge]

Why does it say the application didn't respond?

[austere forge]

Donc tout est régler maintenant ou le serveur tu ne le vois toujours pas ?

[austere forge]

Please run the /debug command

[uncut forge]

Alr

[uncut forge]

Bruh it also said the application didn't respond

[austere forge]

All permissions marked with ❌ are missing in that channel

[uncut forge]

Alr

[subtle loom]

sur Opera, je ne les vois pas mais sur chrome si

[austere forge]

Sur Opéra essaie de te déconnecter du Dashboard et de te reconnecter derrière, ca devrais re synchroniser tout 🙂

[subtle loom]

yes, c'est nickel

[austere forge]

Parfait, merci de soutenir Ticket tool!

[uncut forge]

How do I make multiple tickets in one group so It does not look like a list with tickets?

[spice harbor]

Are you saying you want the tickets in different categories or everything under one?

[uncut forge]

Yes

[spice harbor]

So different categories? In example, say you got two categories named "Support Tickets" and "Appeal Tickets".
You want the support related tickets to go into "Support Tickets" section, and appeal related into "Appeal Tickets" section?

[uncut forge]

Something like this

Dont mind the pic

But

Its only like this

And if I create more it will just stack up on each other

@spice harbor

[spice harbor]

Go into your dashboard ( https://tickettool.xyz/dashboard ) -> Select your server -> Panel Configs -> Create new categories from the plus icon (as many you create = as many buttons)
After that -> Buttons -> Under "Create Ticket" click "Edit Button" -> Enable "Show this button", you can change the name under "Button Text".
Dropdown Style -> Make sure it's disabled -> Go back and select "Panel" -> Under "Attached Panels", enable all the options you want visible.

Are you on mobile or pc?

On top of the site (on both pc and mobile), you have to go and enable the "Show this button" for each section in order to make the other buttons show as well

[sage whale]

I made my server from a template my friend gave me he had tickettool in his server I do too, my server won’t show up on the online dashboard, how do I fix?

[spice harbor]

Run ⁨/permissionlevel⁩ in your server first

[steel basalt]

Did you invite the Ticket Tool bot?

[sage whale]

Level 6 guild owner

[sage whale]

Yeah

[spice harbor]

Make sure to sync servers in the website's dashboard ( https://tickettool.xyz/dashboard )

[sage whale]

I clicked sync multiple times

[spice harbor]

Try to relogin

[sage whale]

In discord or the website?

[spice harbor]

The website

[sage whale]

It’s on multiple devices so

[sage whale]

Ty it worker!

[iron night]

Gave +1 Rep to @spice harbor (current: #158 - 5)

[sage whale]

W epe

[granite sluice]

Yall, i need support with the ticket tool

when a regular member creates a ticket, they’re able to close it/have the option to close it can this be changed/removed?

[glacial haven]

i need help with putting a separate message for separate support ticket's, is it only possible with premium??

[spice harbor]

Go to the dashboard ( https://tickettool.xyz/dashboard ) -> Select your server -> Panel Configs -> Buttons -> Button Close Ticket (Edit it) -> You can either disable to show it or enable "Support Team Only" which lets only your desired roles to close it (Correct me if I'm wrong)

[granite sluice]

Oh my goodness thank u finally 😭😭💔💔💔

[iron night]

Gave +1 Rep to @spice harbor (current: #143 - 6)

[spice harbor]

So aside the start message you want another message to pop up?

[glacial haven]

yes yes

[spice harbor]

Someone more experienced can help you with that I'm not sure

[glacial haven]

okay okay, thank you very much

[iron night]

Gave +1 Rep to @spice harbor (current: #129 - 7)

[uncut forge]

Wdym by buttons?

I created 4

What should I do now?

@spice harbor

[uncut forge]

Alr so ima click on it ?

I created 4

[uncut forge]

Wdym by drop down style?

[coarse lantern]

how to fix this

[scenic forum]

use /debug in the chanel

[coarse lantern]

alr

[coarse lantern]

still like that bro

[scenic forum]

Bot is missing the send message permission in that channel
Also im not your bro

[coarse lantern]

Anak kota

[spice harbor]

Dropdown Style can be found under the same category, scroll down

[uncut forge]

Where

[uncut forge]

Im on phone at this case

[spice harbor]

I happen to be too, it should look exactly like mine

[uncut forge]

Where the heck is the support site

You typed its there

[shut violet]

HOLAA

TENGO UN PROBLEMAAA

NO ME DEJA POTEAR NI LANZAR ECHISSS

[spice harbor]

Are you by mistake mixing two sentences

[shut violet]

EN ESPAÑOL PORFA

[uncut forge]

Where now

[uncut forge]

@spice harbor so how do I do that?

[spice harbor]

Have you created more than one section? (They should show up where the "1 | I would like to be STAFF" does)

[uncut forge]

Yeah I created more than one

So how do I do like in the pic

[shut violet]

ESTA TODO EN INGLES N ENTIENDO NADA LPM

[uncut forge]

Where it says support to 1 to 4

[spice harbor]

It's an example, the next thing you'll do is head to "Ticket"

[uncut forge]

Alr then whats next?

[shut violet]

MANDAME AL PRIV MS

MSJ

ACA ESTA TODO EN INGLES

N ENTIENDO... LO QE DICEN

[uncut forge]

@spice harbor

It only shows one tho

[humble sequoia]

@shut violet

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[spice harbor]

Did you go to Ticket on the website?

[uncut forge]

Yup

[spice harbor]

I might have said a wrong one, I meant to go in "Buttons" which is found when you scroll down in this menu

[uncut forge]

Next?

@spice harbor

[worldly helm]

Please don‘t ping for support.

[uncut forge]

Oh alr

Srry Epe

[spice harbor]

Find where it says "Create Ticket", under that is a blue "Edit button" which you want to click

[uncut forge]

Next

[spice harbor]

After that you want to make sure the "Show this button" is enabled
Under that, you can choose what the button says by changing the "Button text" box's information

[uncut forge]

But which one of them?

[spice harbor]

Elaborate

[uncut forge]

Like I mean which one of the blue buttons should I edit?

[spice harbor]

The one that says "Create Ticket" above it

The top one

[uncut forge]

Wdym

What should I edit?

[winged heart]

Onde abre ticket

[spice harbor]

Yes, click that

[uncut forge]

Nexy

Next*

[spice harbor]

In there, make sure the "Show this button" is checked

Once you're in there, scroll up and click this

You need to check the "show this button" on each of the sections

[mint lodge]

guys i have a question how do i get my ticket tool to show a msg and not just this

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@mint lodge refer to the embed above

[mint lodge]

huh

[scenic forum]

Theres a big block of text above you explaining it

[mint lodge]

ohhh didnt know thats what it was for just thought it was for more buttons

srry

[fervent rock]

how do i add the ticket bot

[scenic forum]

Click on @pseudo glen and press Add App

[fervent rock]

to my serv

how do i use it to people make a tickrt

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@fervent rock refer to the embed above

[vivid gull]

why /setup doesnt work ? it says the app did not answer

[mint lodge]

ok im very confused i cant lie cause on the block above its alot different to what i can see for me

[fervent rock]

are tickets automatically private

[thorn halo]

yes, they are

[spare hinge]

Можно ли как-то выдать человеку доступ к модерированию бота на сайте?

[uncut forge]

Afer I have done that now what should I do?

[spice harbor]

Do the same thing as I told you here

[tight loom]

.

[uncut forge]

But it is alr checked

[spice harbor]

On the different sections?

[uncut forge]

Wdym

[spice harbor]

These

They're named differently for you

[uncut forge]

I know

[uncut forge]

And I checked every single of those but my ticket channel hasn't changed yet

[spice harbor]

Have you clicked "Update" in your menu?

[uncut forge]

Which

[spice harbor]

Update in the menu

[uncut forge]

Alr

[uncut forge]

In dc?

[fervent rock]

HOW DO I MAKE A STAGE

mb

like a stage for my disc clan

[scenic forum]

Not related to ticket tool

[fervent rock]

bruh

comon

[spice harbor]

No in the website

[scenic forum]

https://letmegooglethat.com/?q=Discord+Stage+channels

[deep pumice]

How do i fix this they are able to see and talk but wont get pinged

[uncut forge]

How please

[scenic forum]

Panel config -> Ticket -> Edit ticket message
You used the ping variable not correct.

[deep pumice]

Alr

[spice harbor]

Go to panel configs

[uncut forge]

Next

[spice harbor]

Up there is a button named "Update"

[uncut forge]

But how do I update the channel?

[spice harbor]

You paste the message's link where it asks to post it, or you just send a new one in the desired channel

[uncut forge]

And how do I get the message link???

[uncut forge]

How

[spice harbor]

By copying the link of the ticket in discord

[uncut forge]

Sorry buy how do I do that?

[spice harbor]

An alternative option is to post a new one

[granite sluice]

everytime someone makes a ticket and another user is added they cant type
how do i fix it

like how do i make it so the new person added always has ✅ to send messages in tickets

[deep pumice]

Forgot to say thanks🙏

[thorn halo]

how are the new users added? using the ⁨$add⁩ command?
that should grant them the same override permissions as the ticket owner

[granite sluice]

Through this

[thorn halo]

they arent being added through ticket tool, so they arent receiving the right permissions
what youre doing is overriding the regular permissions ticket tool provides by doing so manually, this means you wil manually have to grant them the send messages permission too

alternatively you can just do ⁨$add <userid>⁩ to let ticket tool handle the permissions for you

[granite sluice]

Well the thing is it wasn’t a problem before and they could type, but something changed so it got set to /

could it be that the ticket tool needs to be a higher role? or does it not matter

[thorn halo]

nope thats not an issue

[thorn halo]

"something changed" - can you check audit logs on what changed?

you should ideally be doing $add however

not manually adding them via discord

[granite sluice]

No, it was a bit ago till i noticed and we have a lot of tickets daily

not even sure what i would be looking for

[thorn halo]

alright then

instead of adding them manually, allow ticket tool to handle permissions for you by using ⁨$add⁩ instead

[granite sluice]

Ill noyify the rest

[grave kindle]

Guys my account is suspended how can I get it back

[humble sequoia]

@grave kindle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[granite sluice]

Now im having issues with mods not being able to use the ticket add command…but they can add them through the manual option here

[thorn halo]

by default, the ⁨$add⁩ command is marked as ⁨Support Team Only⁩

are they getting a no permissions error or something else?

[granite sluice]

Theyre not getting the bot to appear at all for slash commands

[thorn halo]

they require the ⁨Use Application Commands⁩ permission to use the slash command, alternatively they can just use the prefix command ⁨$add <userid>⁩

you can either grant this on their role or enable that permission in the ticket opened (and closed if you want) permission editor - https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-permissions/pc-permission_support_opened

[granite sluice]

Yes that’s where i ran into the problem, they had all permissions

but i went into server settings and manually gave the role theyre on permission to add people through integrations

[thorn halo]

what do you mean they had "all permissions"

they specifically need to have the permission stated previously, either on their role or in the ticket overrides

[granite sluice]

the permission application commands are on for all support team, it was specifically mod that had that issue

[thorn halo]

alright, so i assume this has been resolved after giving the mod role the correct permission?

[granite sluice]

yes, i just didnt think that the bot had the ability to SPECIFICALLY enable/disable certain commands through integrations, though i had to get on desktop to do it.

[granite sluice]

Thank you!

[abstract verge]

@thorn halo

[blissful grove]

/ticket

[thorn halo]

do you need help?

[thorn halo]

#🎫│make-a-ticket

[coarse lantern]

how to delete bot role

[coarse lantern]

helppp

[humble sequoia]

@coarse lantern

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[coarse lantern]

I wanna delete the ticket tool role brah

[thorn halo]

you cannot delete an integrated role

[coarse lantern]

i want it

[thorn halo]

to remove that role you will have to kick ticket tool itself

[coarse lantern]

because it fulfills

[thorn halo]

what?

[coarse lantern]

so i can't delete it?

fahhh

[thorn halo]

does this help

[coarse lantern]

how

how to delete integration

[thorn halo]

the role you are trying to delete ( Ticket Tool ) is managed by the bot itself and cannot be deleted
to delete that role, you must kick ticket tool

[coarse lantern]

✌️😭

[coarse lantern]

but when i Add the app again it whill add the role again?

[coarse lantern]

Will*

[thorn halo]

correct

that role is necessary

[coarse lantern]

Fahh

[coarse lantern]

maybe i want discord Server?

Do you have discord support server

[lament veldt]

so im a mod in a server and the owner gave me permissions to add the tool in but i cant see the server on the dashboard

[thorn halo]

i do not
what i have stated previously answers your question, that role can not be deleted without removing ticket tool itself

[molten harness]

When using $new how can I have it go into a certain panel?

And now just a random one?

[thorn halo]

you must either be the owner of the server, have administrator, or have a configured dashboard role to access that servers dashboard

[coarse lantern]

but if the discord can make new feature to delete bot role maybe i can?

[thorn halo]

not viable

[thorn halo]

you must configure each panel to listen to the command in certain channels
so in channel 1, if someone runs $new, it opens a ticket in panel 1, channel 2 -> opens in panel 2, etc
this can be configured at https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-commandStyle per your different panels

[molten harness]

Thank you.

[iron night]

Gave +1 Rep to @thorn halo (current: #159 - 5)

[thorn halo]

[molten harness]

[lapis pier]

Somebody, Can’t, Give. Me a free Support

[pure stream]

Hello there! How can I be of assistance?

[rancid torrent]

is there a way to close a ticket with a reason

[thorn halo]

or ⁨$close <reason>⁩

[rancid torrent]

tyy

[willow pond]

Literally every bot you add to a server will create a role for said bot. You can manage the hirachy (order) of roles and it's permissions but you can not delete the role.

[uncut forge]

Please send a vid or screenshot how

[junior sierra]

How to make the bot ping a role or a user whenever someone made a ticket

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worn fable]

#🆘│community-support

[nocturne zenith]

I need help

My server doesn’t come up on the bot list

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@nocturne zenith refer to the embed above

[nocturne zenith]

Thanks greatly appreciated

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 749)

[crimson sun]

is there a way to use ticket tool to create tickets that allow the creator of the ticket to choose who can access it? im
not familiar with the ticket tool dashboard so any help is greatly appreciated

[heady viper]

i need help

[scenic forum]

You can add support team roles that can access tickets if thats what you want to do

[humble sequoia]

@heady viper, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[crimson sun]

nono, certain people have their own channels, i need a way to allow the people that have their own channels to be the only ones allowed in the ticket with the creator of said ticket rather than multiple people being in one

[scenic forum]

Youd be better of to #🎫│make-a-ticket

[crimson sun]

i did just waiting for support rn

[wild heath]

How do I make a multi panel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@wild heath refer to the embed above

[wild heath]

Mr happy

[wild heath]

I made 3 panels so i can just use this to combine them

[scenic forum]

yes

[wild heath]

Mr happy so I need to make a new panel and then attach all 3 to the new panel?

[scenic forum]

You can use existing panels

[wild heath]

One last question so like how do I edit the message and how do i add names for the buttons and why is there 4 when I added 3?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

^this on your main panel

Panel config -> Buttons -> Create ticket
For each own panel

[wild heath]

Mhm

Aight but how do I remove a ticket/button for 1 single panel

@scenic forum u there?

[scenic forum]

Dont ping for support

[wild heath]

Oh my bad

[scenic forum]

On the button menu you can disable to show that button

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@wild heath refer to the embed above

[wild heath]

I got the buttons correct how do I change the message for the body

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[nimble cape]

hi anyone know how to fix the bot isn't giving the prompt of what we wrote in making the ticket?

[scenic forum]

Can you show what you mean

[nimble cape]

when we write this, this supposed to send the problem from member in the new channel. but in the new channel the bot sent nothing.

and also. there's no close button or other buttons that it used to have.

here empty

[scenic forum]

Open a ticket yourself
Do you receive any error?

[nimble cape]

it said this?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@nimble cape refer to the embed above

[nimble cape]

so problem is with emoji? XD

[scenic forum]

yes

[nimble cape]

crazy

[nimble cape]

@scenic forum hi, i fixed, thank you so much >.<

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 750)

[scenic forum]

[wild heath]

Happy

So like how do I make so others can attach photos to a form

[scenic forum]

you cant

[wild heath]

So like you know any other way people can see questions but they can respond in chat

[scenic forum]

You can have forms but you cant have photos inside them

[wild heath]

Wdym

[scenic forum]

You can use forms but you cannot use photos inside the forms

[wild heath]

Awh

[spice harbor]

You click either one of these once you're in the panel config. "Send" will pop up with the "Send Panel" screenshot, and the "Update" with the "Update sent panel"

[deft musk]

How can i give access to a role to open tickets so that only members having that role will be able to open tickets?

[spice harbor]

Do you have a dropdown (aka something like in the picture) or buttons

[deft musk]

Thanks for helping, i use buttons and i already figured out the blacklist option

[spice harbor]

[deft musk]

Thanks @spice harbor

[iron night]

Gave +1 Rep to @spice harbor (current: #126 - 8)

[grizzled wraith]

I invited the bot to the server tho it won't show it to me or my friends when we try to go to the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@grizzled wraith refer to the embed above

[sleek light]

How can I open a ticket?

[scenic forum]

Is this related to the discord bot ticket tool?

[nocturne zenith]

How do I make it so the ticket has a category

[sleek light]

Yeah

[scenic forum]

Either #🎫│make-a-ticket or ask here what you need help with

[nocturne zenith]

How do I make it so the ticket has a category

[sleek light]

Make a ticket

[scenic forum]

Dont ping for support.

[nocturne zenith]

Oh

[sleek light]

To make a ticket I need

[spice harbor]

So you want a separate category where the tickets are sent whenever someone opens them?

[nocturne zenith]

No something like this

How do I create tht

[spice harbor]

About that I'm not sure

[nocturne zenith]

Ah alr

Should I make a ticket

[spice harbor]

I think you can wait for support here

[nocturne zenith]

Alr

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[sleek light]

Hello

[spice harbor]

@nocturne zenith Refer to the embed above ^^

[nocturne zenith]

Holy too much reading

I’ll try

[frozen mica]

how do u get premium

[finite bane]

I don know

[spice harbor]

You can buy premium in https://tickettool.xyz/premium

[frozen mica]

is that the only way

[spice harbor]

Basically yeah

[novel raven]

The only way to get premium is via the official website.

[chrome robin]

guys can you use flow?

[novel raven]

Use flow? Huh?

[frozen mica]

i mean is paying the only way

[novel raven]

Yes, you have to pay... you cannot get a free premium subscription.

[finite bane]

Hello, I’m unable to create an ingame report ticket because the server is at channel limit.
I have clear evidence of exploiting.
Could a moderator please help

[humble sequoia]

1193413625075998774

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[novel raven]

@finite bane see above.

[verbal compass]

Este cineva conectat?

[frozen mica]

how do u edit a user's permission level in ur server

[astral sigil]

Hey when i invite ticket tool to my server and it didnt show me on server list

[spice harbor]

Run ⁨/permissionlevel⁩ in the server

[spice harbor]

Do you want a specific user to also access the dashboard?

[astral sigil]

(Guild Administrator)this is what it typed

and when i click the sync server it says Woops... to fast

[uncut forge]

It failed how do I fix?

[spice harbor]

Go into discord and type in ⁨/permissionlevel⁩

[spice harbor]

Relogin to the site

See if that fixes the issue.

[frozen mica]

yes

[uncut forge]

Next?

[spice harbor]

Tell me what it says

Send me a screenshot of the message.

[spice harbor]

You can create a role only for them that then lets them access the dashboard

[uncut forge]

What do I do next?

[spice harbor]

It can't send the message because it has no permission to send it

[uncut forge]

How do I give permission I literally gave all permission to it

[spice harbor]

Type in ⁨/debug⁩

[frozen mica]

how do i edit the permission level of the role?

[spice harbor]

Whenever you create a role you can add it to the Support Team Roles in the dashboard, not sure if the administrator is required to access the dashboard, but give it permissions to edit channels, messages, roles and the server

[uncut forge]

Aint work

[frozen mica]

is there to just give a certain user or role all administrator perms

[jade topaz]

when i went to the website and clicked on the dashboard, it doesn't show all the servers that the bot is in, i kicked the bot and added it back but still didnt show up on the dashboard

[spice harbor]

Wdym?

[spice harbor]

You can give a role all administrator perms

[spice harbor]

Run ⁨/permissionlevel⁩ in your server

[jade topaz]

guild admin

still doesnt show up for some reason

[spice harbor]

Next thing you wanna do is sync the server on the dashboard

If that doesn't work either, relogin to the website

[jade topaz]

already did that several times

[jade topaz]

works, thanks

[iron night]

Gave +1 Rep to @spice harbor (current: #118 - 9)

[spice harbor]

[spice harbor]

Make sure both the Ticket Tool role and the channel have the ability to send messages and view the channel enabled

[uncut forge]

Wdym both?

I have the view and send messages enabled but both?

Wdym

[spice harbor]

Whenever you invite a bot into your server, an automatic role is created upon join.
Give that role that is automatically assigned to Ticket Tool (or to the bot role, if you've created one and added one to it) has the "Send Messages" and "View the channel" enabled

[molten harness]

#🎫│make-a-ticket

[desert marlin]

any1 here know how to fix like i wanna make it 2 sperate ticket channel and but the bot kept on sending the ticket to the wrong channel

[jaunty echo]

How do I make it to where the ticket is sent to a specific channel and not at the bottom of a category

@iron night

@humble sequoia How do I make it to where the ticket is sent to a specific channel and not at the bottom of a category

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[burnt sierra]

Any idea why I cannot open a support ticket?

[scenic forum]

Are you staff on the server?

[burnt sierra]

No

[scenic forum]

Then theres nothing we can assist you with
Their staff need to fix that

[burnt sierra]

Thanks. It’s annoying as none of the admin accept friend requests or messages so no way of contacting them

[spice harbor]

Once in the dashboard, go to Panel config -> at the top is a blue ⁨Send⁩ button which brings up this pop-up. From there you can select the channel you want it sent to

[uncut forge]

It is enabled

@spice harbor but it wont work

[scenic forum]

Ill be taking over
use /debug inside the channel you want to send it into

[uncut forge]

Bet next?

[scenic forum]

On your dashboard
Whats the ID of the panel you want to send?

The ID is infront of the name

use /debug inside the ticket logs

[uncut forge]

On the website?

[scenic forum]

correct

The number infront of the panels name

[uncut forge]

1

To 4

[scenic forum]

use $panel 1 inside the channel you want it into
What does the bot respond with

@cloud ravine The bot is missing these permissions inside the logs channel

[uncut forge]

It failed

[scenic forum]

Tell me the error

[uncut forge]

Failed: Invalid Form Body components[0].components[0].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji

[scenic forum]

Are you using dropdown or multipanel?

[uncut forge]

Wdym

[scenic forum]

Show me a screenshot of
panel config -> Buttons -> Create ticket

[scenic forum]

You have 2 emojis in the emoji slot
Discord allows only one

[uncut forge]

Oh alr

[uncut forge]

I fixed it what do I do now?

[scenic forum]

Try using $panel 1 inside your ticket channel again

[uncut forge]

It worked but I wanna do tickets all together so it doesn't stack up like this dudes channel vs mine

[scenic forum]

Can you check if transcripting works now?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@uncut forge refer to the embed above

[uncut forge]

Do I need premium

[iron wasp]

Help me some member sent me this

[scenic forum]

no

[uncut forge]

So how do I do?

[scenic forum]

Read the embed i sent you

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[uncut forge]

So now when I did all that how do I put the panels in the tickets

[spice harbor]

use ⁨$panel 1⁩ in the channel

[uncut forge]

It said > Failed: Invalid Form Body components[3].components[0].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji

[spice harbor]

Go back to the dashboard
panel config -> Buttons -> create ticket

[elder yoke]

How do I add this to one of my servers

[uncut forge]

Next?

[spice harbor]

@pseudo glen click on the mentioned bot -> Add app

[spice harbor]

Send me a screenshot from there

[coral wind]

How can I add options to tickets, e.g. what kind of issue do I want to create a ticket for?

[spice harbor]

Do you want a multipanel or a dropdown?

[coral wind]

What is multipanel and drop down?

[spice harbor]

Check each category under "buttons" to see if there is more than one emoji

[spice harbor]

This is an example of a dropdown

[coral wind]

Smt like that

[spice harbor]

So a multipanel

[coral wind]

Yeap

do you know how?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[spice harbor]

@coral wind refer to the embed above

[coral wind]

Thanks

Thanks @spice harbor

[iron night]

Gave +1 Rep to @spice harbor (current: #104 - 11)

[winged geyser]

How do I @ roles in the tickets when someone opens one

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@winged geyser refer to the embed above

[molten tapir]

How do I create a ticket?

[spice harbor]

#🎫│make-a-ticket

[winged geyser]

Is the command like this {@Role }
??

[scenic forum]

Thats the variable you need to use in your ticket message

[winged geyser]

Like this?

[scenic forum]

If thats the roles ID. yes
Test it with opening a ticket

[winged geyser]

It's not working it's doing this

[uncut forge]

There isn't

@spice harbor but it still wont work

[scenic forum]

Youre not using a role ID then

[rose inlet]

how do u ping support staff in a ticket

[scenic forum]

Show the create ticket button of your other panels

[rose inlet]

can anyone help?

[spice harbor]

someone else will be with you shortly

[uncut forge]

Bet

[scenic forum]

Please check my message Alfons

[scenic forum]

@rose inlet refer to this embed

[uncut forge]

Wdym

[scenic forum]

You have multiple panels
Show me the button of the other panels

[uncut forge]

Bet

[scenic forum]

Show me the create ticket of all panels you have added to your multipanel

[uncut forge]

Wdym

[scenic forum]

Show me the create ticket button setting for all panels you have.

[west linden]

The server that I want is not on the list of Tktul

[uncut forge]

And where is that srry that I ask alot of questions

[scenic forum]

click through EACH panel and show me the create ticket page

[humble sequoia]

@west linden

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Send me the images in dms @uncut forge

ill still respond here

@uncut forge did you select all of the ticket emojis via the emote selector on the page?

[uncut forge]

Yes

[scenic forum]

Can you show me a screenshot of your main panels
Panel config -> Panel

[uncut forge]

In da website?

[scenic forum]

yes

[scenic forum]

I think youd be better of if you #🎫│make-a-ticket

Staff have tools to assist you easier

[uncut forge]

Alr

[uncut forge]

What do they mean by what server its related to and Id?

[scenic forum]

If its for puffys corner use this id

1375878866115104890

[uncut forge]

Alr ty and how are you that smart to get my own server id than me

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 751)

[scenic forum]

I see the /debug logs

I get an exact copy of all /debugs you use

[uncut forge]

Dang none of the staff is responding

[scenic forum]

Try being patient

[uncut forge]

Bet

[earnest fog]

is it just me who can’t do /setup?

it says application didn’t respond

[scenic forum]

use /debug

Bot is missing the send message permission in that channel

[earnest fog]

oh?

[scenic forum]

.

[uncut forge]

Nobody has still answered

[scenic forum]

Try being patient

All staff are volunteer based

[uncut forge]

Ohhh I didn't know that srry

[desert marlin]

no i mena like whenever u make a tickets it go to the top for some reason

[spice harbor]

That means you haven't setup a desired category

[desert marlin]

how u do it?

i set up but it only send to 1

[spice harbor]

Create a new category in discord first (unless you have already)

[desert marlin]

yes

i had 3 channels

[spice harbor]

Send a screenshot of the current channel/category layout of the server in dms

[desert marlin]

alr

[spice harbor]

I'll continue talking here anyway

Do you want the tickets to appear all in one channel?

Or the messages the bot sent

Or would you prefer one of these

[desert marlin]

no look is like
whenever i create ticket
u see safe server?
so i make a ticket on backup
it send the ticket to safe

[spice harbor]

So whenever someone opens the ticket in "safe-server" the ticket appears under the same category as "backup"?

[desert marlin]

yes

i want it seperate

my friend done it b4 so i know there is way

[spice harbor]

Go to your dashboard in the server ( https://tickettool.xyz/dashboard ) -> your server -> panel config -> under ⁨General Ticket Options⁩ click "Category"

In category, under the ⁨Category Created/Opened⁩ box, select the category where you want the tickets to be opened

[desert marlin]

yea

i put all of them right?

[spice harbor]

Make sure you've selected the correct panel on the top of the website

[desert marlin]

oh

alr

[spice harbor]

Send a screenshot here of the panels

[spice harbor]

Open up the panels by clicking on the ⁨1 | Ticket Support⁩

Is the ticket support's tickets that you want in safe servers?

[desert marlin]

okay

and now what about the other 2

[spice harbor]

For the other 2, you choose the category different, for ⁨2 | Ticket Support⁩ panel you wanna choose ⁨Backup Request⁩

For instance, since your panels are all named the same it's not that easy to know if it's the right one or not (you can test if it is by saving and opening a ticket)

[desert marlin]

okay

[desert marlin]

tyty man

appericate it

[spice harbor]

[exotic oasis]

How do you make a form when they press make a ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[spice harbor]

@exotic oasis refer to the embed above

[exotic oasis]

I’m stupid ass he’ll do I do this in my server commands sections?

[spice harbor]

You've to do it in the website's dashboard ( https://tickettool.xyz/dashboard )

[exotic oasis]

Oh

[median dome]

Gente preciso de ajuda

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[brittle rivet]

How can i put more option in a ticket

@humble sequoia

[rose inlet]

Dashboard ---> Go to the ticket you want more options in ----> Panel settings ------> Panel -----> Attached Panels and their you go! @brittle rivet ^

[brittle rivet]

Doesnt work...

I create new panel then i added to the principal but it doesnt put in

[snow heath]

Are these the correct ticket permissions?

[rose inlet]

Yes.

[rose inlet]

DM Me and invite me to your discord server and rank me. Ill do it for you

[brittle rivet]

Who are u

[rose inlet]

I Can Help with you If you want me to :)

to setup @pseudo glen

[brittle rivet]

Idk who are u

[rose inlet]

Well if you dont trust me thats alright, but I Am here to help.

[brittle rivet]

I can see all but not partner

[hybrid oak]

Please say someone could provide a little - bit of help. 🙏

Everytime somebody opens a ticket in my server it sends them a DM like this; How do I turn it off besides when you close the ticket it sends like a thank with like the transcript.

[pseudo ravine]

All support must stay in support channels in this server

[rose inlet]

Its in a differant Laungage.

[brittle rivet]

Italian

[rose inlet]

Yes, I Know.

[brittle rivet]

But i csnt see partership on the options

[rose inlet]

What do you Mean by that?

[hybrid oak]

Somebody, please 🙏

[rose inlet]

Like you cant see the ticket Partnership?

[brittle rivet]

Yes

[pseudo ravine]

Then don't ask for someone to DM you to provide support

[brittle rivet]

Idkwhy

[hybrid oak]

Wanna help? #🆘│community-support message

[brittle rivet]

@rose inlet do u know why?

[pseudo ravine]

Hey there! Please head to the Dashboard > Automation > Send Direct Message when ticket created >

[rose inlet]

Try Make Another one, If it doesnt Work then its probably A Bug with ticket tool.

[pseudo ravine]

Please be patient

[hybrid oak]

Thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1659)

[brittle rivet]

Like a copy or other

[rose inlet]

Do i know what?

[hybrid oak]

You answered, deeply sorry!

[brittle rivet]

@rose inlet

[rose inlet]

A Copy.

[brittle rivet]

Already do that

[rose inlet]

i deserve the Helper role 🙏

[brittle rivet]

Fr

[rose inlet]

Oh?

[rose inlet]

Show a screenshot of What you mean.

[brittle rivet]

I put in the panel a copy too but it dont show it

[rose inlet]

Oh Now i get it.

[brittle rivet]

?

[hybrid oak]

What is a variable for {reason} when someone closes it.

[snow heath]

And does it matter for the closed permissions to change the perms ?

[brittle rivet]

@rose inlet what u got

[brittle rivet]

?

...

[rose inlet]

I Think chrome is the best option.

to do / Use ticket tool

[brittle rivet]

?

[rose inlet]

Please ask another staff to help You, i Am going to sleep its half 1

[brittle rivet]

Oh

[hybrid oak]

What is the variable for {reason} when closing? Like if someone does $close [reason]

What is the variable i would use for the DM Message?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[hybrid oak]

if you know the answer though, I'll close the ticket

[hybrid oak]

Do yk the answer?

[pseudo ravine]

You have already been told to be patient. There's no need to reply to a support members latest message for support

[rancid torrent]

how do i enable claiming a ticket

[thorn halo]

thats premium

do you have that?

[rancid torrent]

wtf why is everything premium

nope

[upper pond]

Hey so im trying to run /setup for ticket tool in my server and it keeps telling me the “application is not responding” for every command im trying to run

Any idea what’s going on

🤔

[lofty zenith]

I hve multiple panels, and it becomes unorganized when users open several tickets at the same time across different panels. Is there a way to limit each user to one open ticket at a time across all panels?

[scenic forum]

Bot is very likely missing the send message or view channel permission in that channel

[lofty zenith]

is it this by chance

[scenic forum]

Server config -> global limit
This is how many tickets each user can have overall

[upper pond]

Ohhhh alr

[scenic forum]

Correct

[lofty zenith]

okkkkk thank uuuu

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 752)

[lofty zenith]

+1 REp to happy

oh wait it already did hahaha

also this toggle

[woven summit]

Question is there a way to give my admin permission to change my panels and how my ticket system is set up?

[ivory lotus]

Im attempting to edit the panels for tickets on the dashboard but the server i want to configure isnt showing up no matter how many times i refresh it. im not too sure what im doing wrong 😭

[thorn halo]

the discord administrator permission? they can do that already

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[ivory lotus]

tysm! that worked

[woven summit]

Ok, so the owner has the discord I am in the discord as an admin, but is there a way he can give me permissions and what does he have to do?

[thorn halo]

you already by default have permissions to use the servers dashboard

do you not see the server under https://tickettool.xyz/dashboard

[woven summit]

No i do not. Someone else set it up for us and then gave him permissions

[thorn halo]

@woven summit can you refer to this tag?

[night wyvern]

ayuda me sale este error no se que hacer

[woven summit]

Understood that part. But how does then someone get assigned those roles. Like if I am already an admin in the server. Do I need to tell the bot to give me the lvl 4 so it knows?

[thorn halo]

you do not have to tell the bot that, it would know
can you run the /permissionlevel command and see what level it tells you you are?

[woven summit]

yeah I am only a user 0

[night wyvern]

help me

[thorn halo]

then you do not have the discord administrator permission

you can ask the physical server owner to give that to you or configure a dashboard role

[thorn halo]

your tickets category has too many channels (48), and ticket tool has a limit of 45 channels per category for tickets

[night wyvern]

And what could I do to fix that?

[thorn halo]

delete some unused channels in that category or make a new ticket category

[tribal cedar]

You can add 2 categories to the category option and once the first one if full it goes to the 2nd

[pulsar rain]

hey bud can you help me out with ticket bot set up

[late jasper]

Hi im band pls help me

[stark heath]

How can I set up transcipt so that they cannot be opened by everyone?

[thorn halo]

you cannot really do that
just dont share the transcript link with others

[stark heath]

oh okayyy sir

Thank you

[iron night]

Gave +1 Rep to @thorn halo (current: #144 - 6)

[stark heath]

i think like other ticket bot xD

[thorn halo]

@grizzled summit hi :3

[ebon loom]

hello

im currently trying to adjust the ticket panel but the server doesnt show up on dashboard

nvm found it

[wheat pumice]

Hello, can "additional roles" claim tickets? If so, how do I configure the permissions? Thank you.

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[spice harbor]

@wheat pumice refer to the embed above

[wheat pumice]

This page is difficult for me to translate...

[austere forge]

Vous pouvez créer un ticket FR dans #🎫│make-a-ticket et je vous assisterais 🙂

[steady junco]

i cant find the deleted section in the dashboard. What do i do?

[austere forge]

What do you mean by deleted section?

What did you try to achieve ?

[wheat pumice]

Me régale

[flat oriole]

Hi

Como desbanir minha conta?

Fui banido injusto

Da noite para o dia

Sem nem estar jogando

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[frozen swan]

ok so basically whenever anyone tries to interact with any of the buttons associated with the bot (ex. open ticket, close ticket, so forth) is immediately greeted with a "this interaction failed" or it will open a ticket linking to 'unknown' which will just not do anything

[austere forge]

Check your audit log if a security bot does not delete the channel created by Ticket tool

[frozen swan]

will do

[barren talon]

How do I solve the problem

[harsh terrace]

how to use discohook as a ticket sysmtem ?

[spice harbor]

Run ⁨/permissionlevel⁩ and ⁨/debug⁩ in the server

[barren talon]

Ok Thanks

[vocal pendant]

hello how to cancel subscryption on my account?

[restive condor]

Hi there, see below please

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[terse idol]

I cant get the player link/username link to work on my discord. Ive used the life long token from nitrado and updated it on dayz++ snd its showing my server on both ends but the player link will not work nor will killfeeds.

[vocal pendant]

if my server was deleted, its possible that i will not have shown this what is on picture you sent?

[tardy pendant]

Quero aprender a bota o ticket

[vocal pendant]

please let me know

[brave loom]

how to add ticket nee help

[bitter quartz]

Hi i want the tickets to be put to my support category

How?

[spice harbor]

Go to settings -> subscriptions and cancel it in there

[spice harbor]

Go to the website ( https://tickettool.xyz/dashboard ) -> select the server -> panel configs -> category -> under ⁨Category Created/Opened⁩, select ⁨Support⁩

[bitter quartz]

Nothing

@spice harbor

[main marsh]

I am experiencing an issue with the bot syncing my discords accordingly.

[austere forge]

You must then select the category in which you want the tickets to be created

[austere forge]

Can you elaborate a bit please ?

[austere forge]

In this case, you must contact Discord yourself, as we do not manage Discord subscriptions ⬇️

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[main marsh]

Like on the dashboard.

[bitter quartz]

How?

[main marsh]

The bot is in my other discord, but that discord isn't appearing on the dashboard.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Refer to the embed above please!

[bitter quartz]

@austere forge

[austere forge]

By clicking in the field ⁨Category opened⁩

[knotty fractal]

@covert swallow How can I do it like this?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

Refer to the embed above please!

[knotty fractal]

Okey

[knotty fractal]

like this ?

[austere forge]

Yep, then you need to re-send /update your panel to apply the changes

[knotty fractal]

Okey

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

Ensure you resend the correct panel to apply the change

[tight crescent]

guys how do i get the bot help

[native patio]

hey is it possibe to change the order of panels from the dropdown in the dashboard ?

[plucky compass]

why does my server not appear on dashboard even though i have ownership and the bot is there

[barren pebble]

How do I get unbanned?