🆘│community-support

[scenic forum]

Ah

[echo raptor]

@humble sequoia @humble sequoia @humble sequoia

[mental vault]

in ticket tool every time having problems with like, discord rate limit?

[scenic forum]

Bots are also affected by Rate limits, yes

[mental vault]

oh

i asked it bcs im in a server and cant make tickets (ive make the last ticket in like, 3 months fr) and i cant make it anymore bcs o rate limit

[scenic forum]

Then that server made too many tickets and they need to wait for X time

[mental vault]

ohh

[long mist]

Can someone help me? I’ve tried reading the thread and following the instructions but I can create a ticket in this server for this game.

[scenic forum]

The server is at 500 channels. Staff need to delete some

[long mist]

oh then there is no way for me to let them know

Bummer. Thanks.

[slate idol]

How can i make it so when someone opens a ticket it will change the name to the thing for example not just like ticket-0001 ticket-0002 but like support-0001 achievement-0002
like that

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@slate idol refer to the embed above

[slate idol]

bruuh its oremium?

[scenic forum]

Thats correct

[slate idol]

anyway to get premoum free

[scenic forum]

That defeats the purpose of premium dont you think

You can get a one time 7 day trial but thats it

[slate idol]

dang

rip

[bold basalt]

how do you change the color of this and that text?

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

Thats field 12 and 13/14

If you mean the "to create a ticket" text aswell
Thats field 8

Panel config -> Panel -> Edit panel message

[bold basalt]

thanks

[remote basin]

I've already tried opening a ticket a million times and it's not working.

[lilac junco]

If you're a member in that server you cannot do anything other than informing a staff member of that server.

[slate idol]

@scenic forum u could gift me premium, maybe?

[scenic forum]

How about ⭐ No ⭐

[slate idol]

How about kindness to the same species and people

after all were both human

[scenic forum]

How about ⭐ Still no ⭐

[bold basalt]

lmao

[scenic plinth]

[slate idol]

how about yes because atleast i tried

[scenic forum]

You can stop annoying me now. Appreciated

[slate idol]

im not

[scenic forum]

This is your last warning before I'm getting staff involved

[covert swallow]

Yall just knock it off, this is a support channel, just keep it for support

[slate idol]

please tell me what wrong i did

[remote basin]

Dude, it's impossible to open a ticket, seriously.

[placid girder]

What do you mean?

[remote basin]

I'm having trouble opening a ticket.

[placid girder]

Are you attempting to open one of our tickets in our #🎫│make-a-ticket channel? Are you referring to another server? Or are you attempting to make a ticket for your server?

[placid girder]

Oh, if this is what you're referring to, there is nothing we can do for you. The staff have decided that only 50 tickets may be open at a time. You'll have to wait for them to clear some of their tickets.

[next nova]

Anyone knows why I can’t delete a panel?

[meager crown]

hello community is there anyway to see tickets made by someone if u only have their user ID? i tried using the serch option but nothing came up

[scenic forum]

Because it's your only panel. You cannot delete a panel if you only have 1

[scenic forum]

Searching via ID in the transcript channel should work if you have one

[quartz herald]

why can't I send the panel
our website says:
Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

and a message is sent to the chat:
Error: Invalid
form body components[0].components[0].emoji.name [COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@quartz herald refer to the embed above

[orchid sphinx]

Anyone know why is the bot cant answering to any commands

[scenic forum]

Use /debug

[orchid sphinx]

Debug output is the same. Do i look at the website?

[scenic forum]

Bot is missing the view channel permission inside that channel

[limber swift]

Hi all ticket tool It's not working on my server and I need help.

[restive condor]

Hey there! How exactly is it not working?

Are you getting any error messages?

[limber swift]

Yes

[restive condor]

Could you screenshot it please

[limber swift]

But is it okay even if it's in Italian?

[restive condor]

Yep, that's same

[limber swift]

@restive condor here

[restive condor]

Please try the /debug command in that same channel

[limber swift]

/debug

[restive condor]

In the same channel as in the picture

In your server

[limber swift]

In what sense

[restive condor]

Use the /debug command in your server, in the exact same channel where you're getting the error messages when using other commands

[limber swift]

Ok

It doesn't work yet

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[limber swift]

Why?

Oh I understand. Thanks.

[versed drift]

Hi I’m trying to refer a friend and I can’t remember how to do it. Can someone help me please?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[elfin sky]

I have used the bot before but now when i add it and i refresh the dashboard, it doesnt even show up anywhere. I removed and re-added the bot and it still wont show up.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@elfin sky refer to the embed above

[ebon grove]

Hi, so I am confused with one thing. I have a multi-panel tickets and all of that works fine, howeverr despite the fact that I have set the closed category (for all panels), closed tickets simply are not moved to said category. I have checked Ticket tool's permission and it does have manage channel permission, so I don't really know what is the issue

[elfin sky]

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 734)

[cunning gazelle]

Appeals are currently closed, please try creating a ticket during our operational hours posted in Announcements. Thank you!
How to fix?

[scenic forum]

By reading what the message is saying

[glossy pond]

Hello

[uneven slate]

I am an admin in a server however im not able to go into ticket tools dashbord and fix anything

[forest lintel]

How can I do that?

[fast robin]

how do i create another button in the same message?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

^

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

^

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

^

[fast robin]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1063)

[pulsar brook]

I want to appeal my ban in Rivals. Can you help me

[humble sequoia]

@pulsar brook

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pulsar brook]

ok

sorry

[elder sorrel]

Hello i need help idk how to do with tickets And i wanna add my friend full permission above tickets

[faint torrent]

hello can someone help me? i was banned I was permanently banned from the game for using "something illegal" in the game, but I only used a texture and font script; I didn't use anything that could have given me things to be better in the game i just used texture for a more better experience in the game bc my My phone freezes and lags during the game.

[humble sequoia]

@faint torrent

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[scenic forum]

@elder sorrel refer to the embed above

[errant wyvern]

/transcript

[mystic junco]

I want to make it where if I run a command with a set addon it will send a DM to the ticket owner. If the prefex is not added, then it will not send the DM with the custom part. I have the message dont with custom commands but I want to skip the extra step of sending the close prefex if I can

[remote basin]

Unfair

[humble sequoia]

@remote basin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hello! What do you mean?

Please send a screenshot of that.

Please also send a screenshot of that aswell 😄

You should be able to view the transcript using the link.

That‘s not possible.

You can download the html file attached to the transcript message

You need to open the file

[quasi carbon]

Hey guys i’m making a server

that people use to order something and i want to make everything more neat and make it so to order you have to fill out a form than create a ticket

how do i do that?

i can only find out how to make the ticket

[worldly helm]

As mentioned you‘ll need to open it using the link (open the html file)

[quasi carbon]

how do i do this with my server

?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worldly helm]

I‘m pretty certain the file‘s name is the same as the tickets.

Also please do not ping me. It‘s against our rules.

[humble sequoia]

@quiet pollen

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

@whole sand

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[whole sand]

How can I get permission?

[radiant valve]

What button are you pressing?

[whole sand]

I clicked on claim.

[vocal adder]

Bot has the perms but won’t delete the channel after closing ticket

[radiant valve]

Unless if you are staff, you may not be able to claim the ticket

[eternal raptor]

no.

don't get fooled by the scam

[eternal raptor]

🤦🏼‍♂️

[subtle gale]

Problems with iptv

[humble sequoia]

@subtle gale

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[novel raven]

It is a scam, aka why the message was removed by mods.

[humble sequoia]

@marble flax

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[novel raven]

that was the fastest response I've ever seen.... holy!

It doesn't.

[eternal raptor]

why are you trying to fool people into being scammed ?

[novel raven]

Might have to report him.... as it is a scam and doesn't work.

[eternal raptor]

reported !

[scenic plinth]

What

[novel raven]

dev trying to convince us that the compromised accounts "scam" is real & works...

[scenic plinth]

No

[radiant valve]

Scam message, someone decides to pretend its legit(spreading misinformation(at best)(prob disinformation come to think of it))

[scenic plinth]

Stop spamming.

[eternal raptor]

🤦‍♂️

[scenic plinth]

No more of whatever this is

...how

Im... what

[novel raven]

[radiant valve]

1. #💬│general-chat
2. moderators here cannot guarantee that the messages are ok, as they so not know every single language that one can use

[scenic plinth]

No

[iron night]

Gave +1 Rep to @eternal raptor (current: #258 - 2)

[scenic plinth]

How about we do this

[prime bridge]

30 seconds slowmode ratelimit has been enforced.

[eternal raptor]

not sure if this belongs here but i've noticed there's different languages for the $tts autoresponder, how do i choose what language it send it in ?

[placid girder]

You write the regional indicator inside the command!

[scenic plinth]

We have it set in pre-made languages.

$tts - English
$estts - Spanish
$detts - German
$frtts - French
$pttts - Portuguese
$artts - Arabic

[placid girder]

^^

[eternal raptor]

ahhhh that makes much more sense lol, thank you so much :)

[iron night]

Gave +1 Rep to @scenic plinth (current: #14 - 532)

[novel raven]

I think we need that enforcement in #💬│general-chat

[prime bridge]

5 seconds slowmode ratelimit has been enforced.

[woeful haven]

Anyone know why it says interaction failed then /debug says application did not respond?

[novel raven]

Usually this means the bot doesn't have permissions to send messages in the channel you are using the command.

[woeful haven]

It’s been letting me set it up then just randomly through that error when I was trying to finish the panel

It has all text channel permissions plus the ones it asked for when I set it up

[proper hearth]

Hi I’m not sure what the problem is with this can someone help

Nevermind I locked in

[sly yew]

wher can i change where the ticket is made ima crash out

[pearl mesa]

Hello, help me, they blocked my forsaken account according to using an account to avoid a ban, but that account created was not mine, please unban me

[humble sequoia]

@pearl mesa

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pearl mesa]

Can you translate it into Spanish, please?

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[pearl mesa]

Okay, could you tell me how to make a translated doubt ticket, please?

[wispy quartz]

Hello! Uhm. So I’m a server owner and I’m trying to like setup the bot and stuff and I’m just very confused. Can I get help from a mod or someone please!>.< lots of thanks!..

[winter junco]

Elaborate to the team

Am sure the mod will help you out

[pure stream]

Help.

[halcyon garnet]

hey

i was trying to setup tickets on dashboard but it dosent show theirs server

im on pc so i cant screenshot or recording

uh hello?

ANSWERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

[halcyon garnet]

nice

[scenic forum]

Not possible
You can have a confirm close question but they could ignore it and close regardless
Panel config -> general -> Two step close

[scenic forum]

Being patient is key
Refer to the embed below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[halcyon garnet]

it dosent work still

[scenic forum]

Use /debug on your server6

[halcyon garnet]

then what

i did

[scenic forum]

Then you didn't follow the embed above

[halcyon garnet]

i have 4 level

administrator

it worked now

[slim pelican]

I am stuck

[humble sequoia]

@slim pelican, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[uneven quartz]

I need help

@scenic forum

[humble sequoia]

@uneven quartz, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic forum]

Don't ping me.

[uneven quartz]

How do I make the ticket system Arabic? + How do I name the ticket exactly as I want it, like this one with a picture?

@scenic forum

[scenic forum]

I told you to stop pinging me

[uneven quartz]

Yes, why are you in management?

[versed ocean]

@humble sequoia

[halcyon garnet]

thank u guys

[silver vine]

Hello, how are you?

I would like to kindly request a review of the ban on my account.

My account was banned for evading protection, but this happened because I lent my account to a friend who already had a "dirty" ID, and unfortunately he didn't inform me about it beforehand. I had no intention of stealing any shadows or breaking any game rules.

I apologize for what happened and would like to know if there is any possibility of removing the ban from my account.

Account name: nsybdydmzhndidnd
Thank you very much for your attention and time.

[brave dagger]

Help

Me Brasil

[cold shoal]

Pls support my bot is soo lagging

[near turtle]

Is it possible to get an old ticket transcript(April 2025)
I had in a server I don't have perms to access the dashboard for . It has info in the ticket I need to recover.

[humble sequoia]

@silver vine

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

You must ask the server staff of this server to give you the transcript of your ticket

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[austere forge]

^

[near turtle]

The head mod says they don't have access to it anymore . Is there something I can have them do to help them find it ?

[austere forge]

Then it won't be possible to recover it, sorry

[real fulcrum]

hello

i need help can i put ss here?

it dosent show in the dashboard list

u know why?

<@&1041059309561323560>

@timber kernel

sorry

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Refer to the embed above

[real fulcrum]

thx it worked

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1286)

[fallen junco]

@austere forge I have a problem because I made a PayPal payment for memesense, but I did not receive the activation code by email, can I ask for help?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[woven flume]

How do I set the bot up?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above!

[woven flume]

How do I get my tickets to save to a different channel because it's going to the same one used to open the ticket

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[austere forge]

Refer to the embed above!

[woven flume]

@austere forge this is what I got

Sorry for the ping

[austere forge]

As stated in the embed previously sent, you need to head over the Dashboard and change from there

[woven flume]

I got confused on how

[austere forge]

By using embed previously sent, it explains how

[woven flume]

I'm slow sometimes

How do I get to the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[woven flume]

Did I do it wrong?

[austere forge]

You have created two panels, and in the second panel, the support channel is still selected. You must make changes to this panel as well.

[woven flume]

yeah I got it that was the error thank you for your assistance

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1287)

[austere forge]

No worries, Thanks for choosing Ticket Tool!

[warm meadow]

Is the bot down?

[scenic forum]

no

[humble sequoia]

━━ Omar's inquiry has been moved to a ticket ━━

[humble sequoia]

@dire walrus

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[slim pelican]

Help wrong server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@slim pelican refer to the embed above

[slim pelican]

Ty

Hwo do I get levels

Like server owner yk

[scenic forum]

By owning the server

[lusty forum]

Hi can anyone help? I have just set this ticket tool up on my discord server but get the following error when i try to open a ticket:
Category Issues
╰ Failed to find a valid category.
╰ Ticket Tool is missing Manage Channels on "#SUPPORT"
╰ Fix the issues or remove the categories
╰ You can add additional categories
Docs page for this error
51699b5e-f50c-11ed-a05b-0242ac120003

[scenic forum]

╰ Ticket Tool is missing Manage Channels on "#SUPPORT"

[slim pelican]

Can I have the setup

[lusty forum]

where do i change this? on discord itself or the ticket tool dashboard?

[scenic forum]

Discord

[slim pelican]

Thing plz…

[lusty forum]

is it a permission on the channel i need to set up?

[scenic forum]

On the category

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@slim pelican refer to the embed above

[slim pelican]

Ty big bruh

[barren hill]

do i have to be the owner to setp the bot

[long bloom]

everyone seems to have this issue but I do not see an answer to this anywhere that has actually worked to solve the problem.

Has anyone found the magic potion to get your server to appear 🙏

[mortal falcon]

Same is the case with me too

[worldly helm]

@long bloom @mortal falcon - If I understood correctly, both of you don't see your wanted server on the dashboard?
If yes, please try using the $level or /permissionlevel command in your server and provide me with the response of the bot.

[barren hill]

the guy gave me admin do i have to be owner when i added the bot it didnt whow his server

show

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Please try this

[long bloom]

tried all of this. The permission does not even respond

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[worldly helm]

The bot is most likely missing permissions

[long bloom]

where do I set these permissions?

[long bloom]

I finally got /permissionlevel to work. it says I am level 0, but I am a server admin?

[torpid slate]

I can’t put mine in

It says I don’t have permissions

[long bloom]

I heard this bot was amazing but I have been failing to simply add it to my server for weeks now 🙁

[scenic forum]

Youre not Admin then

[long bloom]

I am... but either way the server owner also tried and it failed.

[lean hawk]

How do I add admin to mine? I’m trying to figure that out

[scenic forum]

Show me your role having the Administrator permission then

[long bloom]

I'm here for support and you do not sound so supportive but thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 736)

[scenic forum]

Im merely asking for proof of your role having the Administartor permission because if you do have it it would be a bug and needs to be escalated

[scenic forum]

Your discord role needs to have the Administrator permission
Which can onle be added by an admin or the owner

[lean hawk]

Yes I’m the owner of the server and trying to figure out how to add the administrator permission to some of my admin

[scenic forum]

Role permissions -> Permission at the VERY BOTTOM

[lean hawk]

Where do I go, the app/ specific page or do I set the command in my server

[supple kraken]

does this bot provide chat transcript report?

[scenic forum]

If the ticket has been transcripted, yes

[scenic forum]

Preferably via the dashboard as it has more options

[supple kraken]

the ticket has been closed by the server owner now, and i can no longer access the channel

[lean hawk]

Which specific part of the dashboard as I’m not seeing what you said should be there. I’m also on mobile so I’m not sure if that affects it

[scenic forum]

If you havent received the transcript in your dms then you cannot access it im afraid

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@lean hawk refer to the embed above for a basic ticket setup

[supple kraken]

there is no option in the dashboard like for other bots, the transcripts are available on the dashboard

[scenic forum]

Transcripts only get saved locally
They do not show up online or anywhere else

[lean hawk]

I have done that. I am trying to figure out how to add the administrator permission to people as I am not able to figure it out nor can I find that role add thing that you said would be there

[scenic forum]

At the bottom of role permissions

[lean hawk]

I don’t think k you’re understanding me. Where do I find that role permissions. I genuinely cannot find it. I keep going back and forth to look for it and my screen looks nothing like what you have shown.

[scenic forum]

Server settings -> Roles -> Select role you want to give admin -> GO to permissions -> Toggle Admin on at the very bottom

[lean hawk]

Thank you

[supple kraken]

well this should be default for ticket bots

[scenic forum]

No
The server can decide themself if they want others to receive the transcript or not

[jolly field]

I bought 3 sets of the Witch Hero, but I only got some of them... What should I do? Where should I write?! 🤷🏼‍♀️🤦🏼‍♀️😔

[humble sequoia]

@jolly field

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[kindred quarry]

where i can open ticket

[willow pond]

#🎫│make-a-ticket

[agile scaffold]

why cant i edit the message in message panel

[scenic forum]

Any non clickable field requires premium to edit

[earnest sedge]

Preciso de ajuda FLEX CITY

[humble sequoia]

@earnest sedge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dense horizon]

I need help

Was this a scam

[humble sequoia]

@dense horizon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sleek basin]

How do I make it so my ticket saids this when you open it

[wheat cave]

You mean roles ping?

[sleek basin]

Not the roles the text

[wheat cave]

Edit ticket message

[sleek basin]

Ok

[sleek basin]

Where do I edit

[wheat cave]

No no

[sleek basin]

Wat

[wheat cave]

Use dashboard

[sleek basin]

Oki

[viral prairie]

How to find my panel id on the dash bozrd

[sleek basin]

What do I press

[viral prairie]

How to find my panel id on the dash bozrd

How to find my panel id on the dash bozrd plzz

[wheat cave]

Panel config

[humble sequoia]

━━ Wassim's inquiry has been moved to a ticket ━━

[viral prairie]

How to find my panel id on the dash bozrd

@wheat cave

[pseudo ravine]

Please be patient in the ticket you just created

[viral prairie]

Okay

[wheat cave]

???

[sleek basin]

I keep doing it and it’s not saving

[wheat cave]

Did you click save?

[sleek basin]

Lemme see

[wheat cave]

Try again and test

On the server

[sleek basin]

Ok I did it how to edit this message

[wheat cave]

Can you show me ss on dashboard?

[sleek basin]

Ok

I think I got it

[wheat cave]

Great

[sleek basin]

Tysm for ur help

[wheat cave]

You are welcome 🤗

[sleek basin]

Erm it’s not letting me press the edit message 🥹

[normal tusk]

Hi, did anyone here buy an account from this shop?
Did you actually receive the credentials and did it work long-term?

[humble sequoia]

@normal tusk

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rotund saffron]

It keeps saying application did not respond

[polar sluice]

Hi guys

I have a question did anyone take the ticket double weekly bonus

??

[rose bronze]

when i go to the online dashboard my server ticket bot doesn’t sync to the website

[vague jungle]

how do i make it where @ everyone cant close a ticket?

@wheat cave

[placid girder]

Anything with this symbol cannot be edited if you do not pay for Premium: Otherwise, you can tap "Embed Editor" to open that menu, and type in "Message Content" as well.

[placid girder]

This is generally just because Ticket Tool can't view the channel or send messages.

[humble sequoia]

@polar sluice

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[placid girder]

I think this is just a basic error. You might have luck in using the actual sync button, or logging out and back in.

[placid girder]

Permissions are controlled with the Permissions section for a panel! If you use commands, you'll need to set the permissions in Command Configs.

[vague jungle]

thanks @placid girder

[iron night]

Gave +1 Rep to @placid girder (current: #60 - 36)

[rich trail]

And when people make tickets it goes to suggested I want it to go to a specific category I am new so I js want to make sure that because I have 2 tickets I have ticket king as mm tickets and ticket king as base skins but in different category so help pls

I’m on phone btw

@placid girder

[echo latch]

Opa queria saber porque fui banido nem jogo

[sleek basin]

What symbol

[feral salmon]

Hi, Can anyone tell me if I am the new discord manager, How do I solve this>

[feral salmon]

@placid girder

Thanks in advance

[stuck nacelle]

guys how to create several button on ticket tools?

like these

[scenic forum]

By adding more categories
As you can only have 45 tickets per category

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

Refer to the embed above

[rain pike]

Why when I do /setup it keeps saying application didn’t respond

[barren monolith]

What's that app bro?

How bro?

[scenic forum]

Dont be an idiot and fall for the scam.

[scenic forum]

The bot is missing either view channel or send message permission

[rain pike]

another question how do I make it so when the ticket is created it pings the staff roles?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

Refer to the embed above

[rain pike]

Alr thanks

[blazing apex]

Hey so I can’t find my server where I am an admin on the ticket tool dashboard area for some reason. How do I fix that?

[wheat cave]

Login your account on dashboard you will see

[blazing apex]

Oh I just logged out and logged in again it worked

Thanks for the help tho

[rain pike]

Can someone help with step 5

[wheat cave]

Role id

[rain pike]

@roleid?

[wheat cave]

Just copy role id its done

No need @

[rain pike]

That didn’t work

[wheat cave]

What you did

[rain pike]

Just putting the role id

[wheat cave]

Send DC link in dm

[rain pike]

Check dm

[pliant crane]

Hay modo de recuperar una cuenta que no se ha vinculado pero se sabe la id?

[scenic plinth]

@wheat cave @rain pike please keep support to this server. We don't encourage or allow doing so in DM.

[humble sequoia]

@pliant crane

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[wheat cave]

He dk the role id so I help he in him server

I don't think it's allow to send dc link here

[scenic plinth]

We have an in built command ($id @role) for them to use. We don't allow joining other people's servers to solve their issues.

[wheat cave]

He dk how to get id how to use command if you don't have id

[scenic plinth]

Like so:

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

<@&642118166243311646>

[wheat cave]

But not here

Role isn't here

[scenic plinth]

They would need to use it in their own server.

[wheat cave]

Ok

[subtle pewter]

Hello, good evening. Where is the Spanish channel?

I'm new here 🙂

And here's how I can appeal ?

[tight bloom]

ticket transcript channel isnt working. ive set it for a specific channel and yet it doesnt work consistently

it only works 50/50

[tight bloom]

Is it possible as well to make it so automatically every ticket closed exports a transcript to a channel

[humble sequoia]

@subtle pewter

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Then the tickets were most likely not trancripted

[tight bloom]

I click on them to transcript them and it says no channel set

[scenic forum]

Panel config -> transcript -> automatic transcript
Note this is a premium feature

[scenic forum]

Then you haven't set a channel for that panel

[tight bloom]

I have

Because sometimes it works sometimes it doesn’t

Same panel as far as I know, when I get home I’ll double check

[scenic forum]

Can you show a transcript channel being set on your dashboard? For all your panels

[tight bloom]

Yes when I get home

[remote notch]

I need help

[wheat cave]

Are u owner of that server?

[remote notch]

.. no

But I have full op like owner

[wheat cave]

......

[scenic forum]

You're not required to be the owner to set the bot up.

[wheat cave]

But need perm

[scenic forum]

Administrator or a dashboard role
Ownership isn't needed at all

[scenic forum]

Use /debug on your server

[remote notch]

Tried it don’t work

[scenic forum]

You need administrator or a dashboard role to access the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 27, 2026, 11:19 AM

[remote notch]

The thing is it won’t connect to the server like the bot is in but it’s not syncing

[scenic forum]

Please read my previous message.

[mortal fossil]

Hello,
I was banned from Slap Battles, but I did not use any cheats or exploits.
My younger brother used cheats, and I believe I was banned by mistake.
I understand the rules and I will make sure this does not happen again.
Thank you for reviewing my appeal.

[humble sequoia]

@mortal fossil

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tight bloom]

premium feature? lol what ok ill just switch to a free bot that does that for free

[valid magnet]

4f112fae-f4d3-11ed-a05b-0242ac120003

[ionic abyss]

Transcript failed to save to ⁠𝗧𝗿𝗮𝗻𝘀𝗰𝗿𝗶𝗽𝘁𝘀 Transcript channel #𝗧𝗿𝗮𝗻𝘀𝗰𝗿𝗶𝗽𝘁𝘀 missing permission

But the bot has administrator perms? whats the fix

[limpid galleon]

Help bro how to change text

[barren monolith]

Help me how this, I need this ticket to same in middleman in buy and sell

[wheat cave]

Which

[limpid galleon]

All

[wheat cave]

Edit panel message and ticket

[austere forge]

Dashboard > Panel configs > Buttons - Create Ticket - Button Text field for each panels you have created

[wraith pond]

Hi, i require help on why is /setup not working when im trying to set up the bot on my server?

i get "application did not respond" error when i type /setup

[scenic forum]

Use /debug

[wraith pond]

i did, it gave me the same message

[scenic forum]

Bot is missing the SEND MESSAGE permission inside that channel

[wraith pond]

ahhh thanks, im dumb >.> missed that , thanks for help

[ionic pawn]

i have a panel like this

how can i make each ticket type to go to its custom category

[scenic forum]

Panel config -> Category -> Ticket open category -> Select category

[ionic pawn]

well next what.. ?

[scenic forum]

Each panel keeps their own config

So you need to set it up for each panel

[ionic pawn]

ty goat

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 738)

[wraith pond]

another question, since i cannot find it anywhere else, how to make sure normal member cant close the ticket but only staff/support member can?

[scenic forum]

panel config -> Buttons -> Close ticket -> Support team only

[wraith pond]

thanks <3

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 739)

[tranquil quiver]

how can i start the bot in my server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above, this is a quick guide to setup it

[tranquil quiver]

it says it has no permission to the channel

[wheat cave]

Check if the bot has all permissions

[tranquil quiver]

how?

oh it worked thanks

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1290)

[tranquil quiver]

thanks @wheat cave

[iron night]

Gave +1 Rep to @wheat cave (current: #442 - 1)

[crisp galleon]

anybody know how i can create a queue system?

[remote quiver]

I have a panel made and set up in the dashboard for opened tickets to go into a certain category but when i test it it goes above the category, help pleases

[crisp galleon]

send ss @remote quiver

@remote quiver is it a dropdown style panel?

[remote quiver]

so as i was opening a new ticket to send a ss i figured out the issue

😂

[crisp galleon]

what was the issue?

[remote quiver]

i didnt give tt perms in the categories

[crisp galleon]

lol

[remote quiver]

yeaa rookie mistake

[crisp galleon]

ive been tryna code a queue system for ages but it never auto updates

so it js stays stuck at 1

[remote quiver]

hold up dm me im interested in hearing more about that

[scenic forum]

Generally
To auto update you'd need any sort of trigger
Either an additional command or an interval forcing

[velvet pollen]

how do you get tickets in your own server like make it it’s own channel

[subtle pewter]

Where can I appeal?

[cold olive]

how buy premium

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[green marsh]

Why aim not play to may private own server

[dry sphinx]

how can i set my members to open or create ticket

[grizzled wigeon]

how can i set the color like this

[jaunty vortex]

How I add multiple tickets

[novel raven]

Panel Configs > Buttons -> Create Ticket

You can edit the color of the button here.

[jaunty vortex]

thank you

[loud laurel]

Hi I need help please

Hi I did before a ticket but I don’t get anything I don’t know why also I do everything as you say

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[signal thunder]

Can anyone help me? I added the bot to my server and the server isn't popping up for some reason. I refreshed the tab multiple times and reopened it. Anyone know why?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[patent cliff]

I need help

[soft forum]

my admin role can see the tickets in my server but my moderator role cannot what is the issue

[static ocean]

I need help gaining access back into my account after temporary suspension, how do I go about it

[humble sequoia]

@patent cliff, we would love to help you, but if you don't tell us what you need help with we can't help you :(

@static ocean

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tribal inlet]

Hi I would like revoke my existing request to join channel … I wana rejoin it

[humble sequoia]

@tribal inlet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spice harbor]

I'm having issues in adding non-administrated roles to tickets. I have them added in "Support Roles" but I have no idea how to add them to some of the tickets.
We got 5 dropdowns, each with it's own reason. They can see a dropdown called "Support", but the rest are unavailable and not accessable. What's the reason for this?

[spice harbor]

Figured it, had to select the support roles from all different panels/options 👍

[wide geode]

Hello, I installed the ticket tool but I couldn't set up the log channel. How do I set it up?

[spice harbor]

Panel configs -> Logging -> Select your logging channel (if you wish it to be different from the rest, create a new one in discord and refresh your page).

[ionic abyss]

How do i fix this?
The bot has administration permissions and the channel it’s saving to is literally an empty new channel.

[wide geode]

thx bro

[spice harbor]

Do you happen to have more than one panel?
If so, Panel Configs -> Transcript -> Select your transcript channel.
Make sure to do this on each option to get it working properly

[austere forge]

Please run the /debug command in your transcript channel

[ionic abyss]

https://discordapp.com/channels/509192800865353738/662692902245498910/1466060057044320408

[ionic abyss]

Yeah ive done this

[spice harbor]

On top of the page you see "Support", see if you have more than one style and enable it for the rest if you do

[ionic abyss]

I only have this one panel

[spice harbor]

Your channel name in the screenshot where it failed is different than in the setting page. Make sure they're correct and align

[craggy creek]

Where do I find sub prices

[spice harbor]

On phone, click the 3 lines on top left and "Premium", in there you're able to see the pricing on both monthly and yearly subscriptions.

[austere forge]

Please #🎫│make-a-ticket I will assist you 🙂

[dusky pawn]

hi

how can send tickket

[austere forge]

You want to setup Ticket tool on your server ?

[dusky pawn]

what is this sv ?

is support topup ????

[austere forge]

This is Discord Server Support for our bot Discord Ticket tool, nothing else

[dusky pawn]

I'm not used to using Discord; this app is really difficult.

[austere forge]

All this to say that you're in the wrong place 🙂

[dusky pawn]

I understand

Sorry if I bothered you

[humble sequoia]

@queen osprey, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tidal dagger]

im really confused on why i cant use the commands

[covert swallow]

Make sure the bot has the ability to send and read messages in that channel

[craggy creek]

Looked at price list 90 for 2 years is that sub only

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hot otter]

hello i want delete ticket tool

account

and data

[spice harbor]

Are you saying you want the bot gone from your server?

[hot otter]

yep

[mossy plover]

i need help

[brave grove]

Quién me ayuda a crear un

[mossy plover]

yall why doesnt it show my 3rd server

[spice harbor]

Kick it from your server

[spice harbor]

Are you an owner/have permission to add bots in that server?

[mossy plover]

yez

[hot otter]

are you stuff and i cant delete account ?

[mossy plover]

its nt my server but i have a role whith administration and ticketing is on the server#

[spice harbor]

Someone more experienced will be w you, idk ab that

[spice harbor]

you can kick it away from your server if you no longer want it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[storm turret]

Guys, is it just meor is it not showing a server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Refer to the embed above!

[storm turret]

Tyyy

[upbeat dew]

how do i fix

[austere forge]

As stated, Ticket Tool is missing the Embed links permission for that channel

[upbeat dew]

how do i enable

@austere forge

[austere forge]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > Embed Links

[paper meteor]

How do I set up my ticket system to have one button, but after the user clicks this button, it will give more button options?

[austere forge]

This is not possible with Ticket tool so far

[paper meteor]

I thought I saw a server with Ticket Tool Plus.

do it.

[austere forge]

Ticket Tool Plus doesn't exist here

[paper meteor]

sorry good

gold

[austere forge]

Could you provide a screenshot of that ?

[paper meteor]

let me look

[paper meteor]

it looks to be not ticket tool it was another bot

[austere forge]

We will not be able to help you in this case

[paper meteor]

ya it alright ill just use the my ticket system as a multy panel.

[humble sequoia]

@sullen sparrow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[unborn stream]

Can somebody please help me get started

i need to know where i set what channel the ticket goes

[lapis pebble]

I am here searching for just basic start info too. I'm a noob to this and thought there'd be some sort of Getting Started info clearly labeled here.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[covert swallow]

Heres a general guide for what to do to get started, every use case is different so we can't provide a perfect guide for your exact plan

[lapis pebble]

thank you!

[iron night]

Gave +1 Rep to @covert swallow (current: #15 - 493)

[golden moss]

For the Google Drive transcripts is this a payed feature ?

[scenic forum]

Its free
Only the automatic saving of transcripts is premium
Generally any feature with the diamond icon

[golden moss]

I did add my Google Drive e and selected the folder but I don’t see it going into the folder. When I was done I did hit the transcribe and closed the test ticket

[scenic forum]

Can you show me a screenshot of

1. Server config -> Google drive being added
2. Panel config -> Transcript

[scenic forum]

Please enter the transcript page

[somber remnant]

hi i need help with making a ticket im trying to make one but it says that i cant add it to my server is there a way i can fix that?

[scenic forum]

Could you give me your server ID?

[scenic forum]

Can you show what you mean?

[somber remnant]

yes

[golden moss]

829601398420406282

[somber remnant]

it shows my other servers but not the one i am trying to make it in

[scenic forum]

use /debug on that server

[somber remnant]

i have

[scenic forum]

Log out -> Log in -> Press Sync
Try that in this order

[scenic forum]

If you use a new ticket does it also not send to your email once transcripted?

[golden moss]

Let me try a new ticket

[golden moss]

Do I also need to close the ticket ?

[scenic forum]

The command $transcript should work

[golden moss]

Ok so I get this message but I do have it set

[somber remnant]

it worked ty!

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 740)

[scenic forum]

Sadly not sure what the specific rules are for the drive transcript
Please #🎫│make-a-ticket to receive a staff members help

[golden moss]

Ok thank you for the help

[elfin thistle]

Hey

I paid for a ketupat kepat and didn’t get it

[humble sequoia]

@elfin thistle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[viral kite]

I dont find my server in confiyge server and Mange server S

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@viral kite refer to the embed above

[celest ruin]

The bot is merging seprate tickets together into one so when one is close all close

[scenic forum]

Can you explain it more
Closing one tickets cannot close other tickets

[hollow sluice]

what causes this?

im letting mods having the perm to add a member to a ticket

it does add the member although this message pops up?

what could i be doing wrong?

[grim jolt]

dont mind what the things say

but how do u do that , like the text bubble

it’s done with ticket tool but I can’t find where to do that

[scenic forum]

use /debug in that ticket

[scenic forum]

What do you mean with text bubble

[grim jolt]

like you know where the text is written?

how do you do that

[scenic forum]

Do you mean the embed?

[hollow sluice]

what is debug

[grim jolt]

uh i think

[scenic forum]

a command

[grim jolt]

not sure what that is

and if so how do i do that?

[scenic forum]

By editing the embed in the message you want to edit

It cannot be done through a human

if you wanted to send the message through yourself

[grim jolt]

thats just an example

[hollow sluice]

can i give the link adress?

[grim jolt]

i want to know where in ticket tool i can do that

make that thing where i can write on

[scenic forum]

Panel config -> panel -> Edit panel message

[hollow sluice]

?

[scenic forum]

and they got that error in the same channel?

[scenic forum]

As you can see im helping 2 people. Wait for your reply.

[hollow sluice]

i think its better if i ask how do i make mods be able to add a member to a ticket

like what perms should i give the mods and where idk

[scenic forum]

Panel config -> General -> Support team role
Any role in that can add them to the ticket by default

[hollow sluice]

yes i got mods there

what might be causing the error?

[scenic forum]

Did you use /debug in the same channel this error appeared in?

[hollow sluice]

do i need to enable this on every ticket?

[scenic forum]

no.

[hollow sluice]

it says ''the application did not respond''

[scenic forum]

Ticket tool is missing the View Channel permission inside that channel.

[hollow sluice]

ohh

[hollow sluice]

how do i make it so mods can add a member inside the ticket, without needing to be in the commands channel?

[scenic forum]

Then you need to enable "Manage Permissions"
However i would advise against that and use the commands intended for that

[grim jolt]

that looks liek that

[scenic forum]

Youre supposed to unfold the embed editor

[grim jolt]

how

[scenic forum]

Show me a screenshot of the page you edited that on

[hollow sluice]

i got this

and mods/helpers cant use the command inside the ticket

[scenic forum]

Go to this page again
Scroll down -> Application commands Enable

[scenic forum]

You or someone else removed the embed on that panel

[hollow sluice]

does manage permissions need to be enabled too?

[scenic forum]

no

[grim jolt]

when adding it what do i do

[scenic forum]

Opening it and editing it

[cyan bloom]

My ticket tool keeps saying that th application didn’t respond when I tried to make a ticket

[scenic forum]

Are you staff on the server?

[cyan bloom]

I own the server ;-;

[scenic forum]

Then use /debug in the channel its saying the error in

[simple badger]

i want the bot to make a ticket and ping a specific user (me)

[cyan bloom]

It didn’t respond to that

[scenic forum]

@simple badger
Copy paste that in the ticket message

[hollow sluice]

tysm it works amazing now! 😁

[simple badger]

i dont need teh curly brackets right?

[scenic forum]

The bot is missing the View Channel permission inside that channel

[scenic forum]

you do

[cyan bloom]

Happy you are working overtime rn

[scenic forum]

copy paste that block and send it in this channel

[hollow sluice]

it just kinda confuses me when to use integration perms or channel perms or dashboard perms

[scenic forum]

If its for permissions inside tickets ONLY use the dashboard perms

[hollow sluice]

ohh makes sence

[cyan bloom]

It’s working now thank you

[simple badger]

so i did Welcome {user} to {panel.name}. {@simple badger} will be here shortly to support you !

[scenic forum]

Ah you meant these curly brackets
I thought you meant <>
You remove those from the message i gave you

[simple badger]

nah not that, so just the message i snet with the {}

[scenic forum]

Remove these

You only want @simple badger there

[simple badger]

oh ok

nvm im a bit stupid, it showd it on the wbeiste display

[scenic forum]

Does it work?

[simple badger]

not sure, ill check ltr

thanks for the help

[warm obsidian]

hi so ik this isn't a bot issue but I was recently playing a game with my friends chatting using discord and randomly my discord stopped working I couldn't hear them and they can't hear me. I unlinked the account (the top fix btw) and it still won't work now I can't even log into my account on the support website

[robust summit]

so I have 3 panels

support - primary
report player - secondary
report bug - third

im trying to attach the secondary and third panel to the primary panel but it only shows the primary panel. Even though Im attaching both panels to the primary panel properly

[spice harbor]

Reinstall

[spice harbor]

Did you send the primary one in the chat instead of the secondsry or third?

[robust summit]

So I fixed it...I was setting the secondary and third one in the multi panel to the primary panel when in reality I should've been adding in both secondary and third into the primary panel

I completely forgot to say I figured this out

[spice harbor]

All good, nice to know you figured it out yourself 👍🏼

[robust summit]

Thank you!

[livid hawk]

I have the bot in my discord server but the server won't show up in my dashboard. i am the creator o the server. help?

[spice harbor]

Make sure ticket tool has the administrator enabled

[livid hawk]

i figured it out. i just had to log out and log back in. don't know why that was the solution but whatever lol

[sterile whale]

Hello, why does it not ping staff , I have staff but I don’t get a ping neither do other staff

[scenic forum]

Can you show ticket tool having this permission

[sterile whale]

Alright let me check

I turned it on

Is that the fix?

[scenic forum]

yes

[spice harbor]

If not – make sure you've enabled the support roles via dashboard.

[sterile whale]

I did thank you

It works now

Thanks for the help

thanks @scenic forum and @spice harbor

[iron night]

Gave +1 Rep to @spice harbor (current: #258 - 2)

Gave +1 Rep to @scenic forum (current: #11 - 741)

[scenic forum]

In this case
Thats not related to the issue

[spice harbor]

Ah read it wrong, my bad

[gilded jacinth]

What’s command to have the bot send the transcripts to the owners dms

like the person that makes the ticket

[scenic forum]

either using /transcript and fill the user in or $trancript @user
If you dont have premium

[olive epoch]

how do i set it up

@scenic forum

[scenic forum]

Dont ping me

[olive epoch]

<@&832847423801262090>

[scenic forum]

Try being patient and not pinging users/staff for help.

[fast narwhal]

Im gonna get unbanned

[spice harbor]

Do you need help on the dashboard or on your server?

[restive barn]

I invited the bot to my server, I went to the dashboard and it didn't show the server.. why?

[unkempt pike]

Hey lads i have retrieving my invoice
I cant find them anywhere
Help would be appreciated
Thanks

[hard venture]

uhm guys how to u guys add ticket tool gold

[bleak burrow]

who can help me my ticket tool is not finding my server on the dashboard

[spice harbor]

Refresh the page, if that doesn't work make sure the bot inside discord has the Administrator perm.
If that doesn't work either, log out of the ticket tool website and log back in.

[spice harbor]

You need to buy premium from their website tickettool.xyz/premium

[spice harbor]

@bleak burrow do this aswell.

[thorn halo]

Ticket tool does not require administrator to function nor to show up in the dashboard

[spice harbor]

Wasn't aware of that actually

[torpid vortex]

I want to apply for management

[spice harbor]

Management on here?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[torpid vortex]

What

[torpid vortex]

Yes, I want to submit it to the supervisor.

[austere forge]

The embed previously sent explains how to become support member

[torpid vortex]

I didn't understand

[austere forge]

You must understand English to be a support member with us

[torpid vortex]

Yes, I'm a little proficient in it.

[restive barn]

Alright

I did what you said but it didn't work, do you have any more methods? The bot only has Invite tracker role

[torpid vortex]

Okay, give me the link to the application server.

[spice harbor]

No idea therefore, doing what I can to help. An experienced supporter will be with you

[restive barn]

Thank you!

[iron night]

Gave +1 Rep to @spice harbor (current: #203 - 3)

[austere forge]

The embed previously sent explains how to become support member

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Refer to the embed above please!

[torpid vortex]

Where

[austere forge]

Check pinned messages

[restive barn]

Thank you so much this helps alot

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1292)

[lavish beacon]

do i need to make a ticket for the premium supporter role? 🤔

[cyan crane]

Hi, could you try to recover my login? I was a guest account. she is old

[humble sequoia]

@cyan crane

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[onyx furnace]

Anyone know why it’s saying in dashboard bots not in sever?

[thorn halo]

well, either the bot is actually not in the server or you didnt refresh after adding the bot

[onyx furnace]

Done both, shall I remove and try again?

[thorn halo]

can you run /permissionlevel in the server?

[onyx furnace]

Says level 0

[thorn halo]

well then, thats why you dont see the server in the dashboard
you have no permissions and ticket tool sees you as a regular user

[weak zinc]

Any one got probs with glass smarters

[humble sequoia]

@weak zinc

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[weak zinc]

@humble sequoia

Anyone got probs with glass smarters

[humble sequoia]

@weak zinc

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vapid plinth]

My problem is that when I try to modify bot commands for a server that I don't own, but I have a hierarchy with all the necessary permissions, the server doesn't appear. What should I do?

[spice harbor]

Run /permissionlevel on the server

[vapid plinth]

Ok

I did it, but I still don't see the server I want; I only see my own server.

[spice harbor]

Refresh the page after you've added it to your server

[vapid plinth]

I don't want to add it to my server; I want to add it to my friend's server where I have a rank with full privileges.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[vapid plinth]

I see my servant, but I do not see my friend's servant!

[spice harbor]

Refer to the embed above :)

[vapid plinth]

I can't log out of my account because I don't remember my password, and sometimes when I try to log out, I only get back in after a long struggle.

@spice harbor

[scenic forum]

There's nothing we can do about that
The login is handled by discord

[vapid plinth]

I'm really frustrated. I worked so hard, I searched, and in the end, I can't.

[spice harbor]

You could try getting another friend of his' to do it

[vapid plinth]

My friends are crazy and stupid they don't know anything about development or bots. This is really annoying but It isn't a problem

I will apologize to my friend and tell him that I was unable to, and thank him for his help, I appreciate it.

[scenic forum]

Just out of curiosity
What did permissionlevel respond with

[raw hemlock]

So how do I sell skeletons spawners on donut smp

[spice harbor]

You're asking the wrong server

This server is associated with the Ticket Tool bot in Discord

[humble sequoia]

@raw hemlock

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

@sage lagoon

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[sage lagoon]

Ticket limit reached, Server already has 51 tickets open of the 50 allowed for this panel

[scenic forum]

Nothing we can help you with

[teal crest]

i’m having issues with ticket tool, i can’t close any tickets or make transcripts because they’re “not a ticket”, new tickets as well

i’ve ran debug but that hasn’t worked

[scenic forum]

Can you create a ticket yourself and see if you receive any error at any point

[teal crest]

tickets made by me are alright. we have had ticket tool up for a while and this issue began roughly a few days ago, was working fine before

[scenic forum]

Do the bugged tickets have a ticket message inside them?

The change doesnt work retroactively. Only on tickets created after the change

[teal crest]

like opening message?

[scenic forum]

yes

[teal crest]

yeah they do

[scenic forum]

Could you show me a screenshot

Very unlikely.

Did you test it with new tickets?

[vocal agate]

do u guys know why when i launch rift and login w my user/pass on the web panel it says bad request

[humble sequoia]

@vocal agate

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

as mentioned before. it DOES NOT work retrocatively

only new tickets will be affected by it

[teal crest]

yo hang on my bad 😭😭 i have 2 ticket bots and was running the wrong command im so sorry 😭

[storm turret]

Can you not your servers on your dashboard?

[vocal agate]

idk what that means

[storm turret]

Wdym by it says bad request?

[vocal agate]

oh yea

i even changed my pass on the webpanel

but it still doesnt work

[storm turret]

Do you have a back up sign in?

[vocal agate]

dont think so

to download to launcher it took me to web panel to create a login and i only made one

[eternal raptor]

their issue is not related to Ticket Tool..

[storm turret]

Oohhh

[eternal raptor]

explaining the embed below their message stating that.

[gleaming nexus]

Hi how do i get the bot to ping a role once a ticket it opened? Ive done {} but it still doesnt ping

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@gleaming nexus refer to the embed above

[gleaming nexus]

Ight, ty

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 742)

[tame mango]

is there a way for me to have it set up to where the ticket auto closes once a member looses a certain role?

[scenic forum]

Thats not possible

[twin venture]

https://i.imgur.com/BpDamuB.png

I added customer support but my staff who got the role cant see the tickets😢

Also about the message it doesnt say same thing.
https://i.imgur.com/1UPpEpZ.png

Meanwhile my server:
https://i.imgur.com/vQViQNp.png

It just doesnt follow my commands what I put in the website for the bot. Is the bot outdated in my discord server?

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[scenic forum]

That's not the same ticket as the one you showed above

You're most likely having multiple panels
Make sure you're editing the correct one
The changes apply for new tickets. Not for already opened ones

[twin venture]

What do you mean I should edit the correct one? Im editing the one in my server.

I just opened the ticket still the same old.

[scenic forum]

How many panels do you have?

[twin venture]

Define panel sorry Im pretty new to this

[scenic forum]

At the top of the site is your panel selection. You can unfold it and select the different panels you have

Make sure you selected the one corresponding to the ticket you're opening.

[twin venture]

Oh got it thanks for the help

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 743)

[twin venture]

Is there a feature: my staff needs to state the reason for closing the ticket

the bot asks for a reason

Is there such thing?

[tranquil bison]

it's an optional thing... you can skip it if you don't wanna add a reason

or are you asking to make it required so your staff have to add a reason when closing the tickets

[feral steppe]

the bot keeps replieing with it syaing application wont respond pls help

[tribal cedar]

Do you have the proper perms set?

[tranquil bison]

which one @pseudo glen or @humble sequoia

[feral steppe]

im pretty sure also i have regular

[tribal cedar]

Try use the /debug command?

In the channel where you are having the issue

[feral steppe]

just did

[feral steppe]

.

[tribal cedar]

Does the bot have read send embeds?

[feral steppe]

leme check

[feral steppe]

yup

[feral steppe]

u there

[pseudo ravine]

You can be patient and wait for a response without the replies

[feral steppe]

srry

[tribal cedar]

@pseudo ravine I need to shower and sleep anyway work in 5.5 hrs

[twin cloak]

how do i add bot to server

[spice blaze]

Rlx 🫡

[dusky pond]

please help me with tickets because I can't do it on the server

[scenic forum]

Are you staff on the server you need help on?

[dusky pond]

no, I have my own server but I can't do it, please help

[polar trail]

Is premium required to send custom escalate messages, and if not, why can I not edit the custom escalate message

[scenic forum]

We cannot assist you with tickets of other servers
We only provide support with the ticket tool bot aka setup

[dusky pond]

Okey

[scenic forum]

Any edit field you cannot access requires premium
Ill bring it up to the staff to make it more clear with a premium icon

[twin venture]

Yes how

Currently it just closes without asking a reason

[torpid vortex]

@scenic forum

I have premium access, but I can't do the premium features; I don't have the necessary permissions.

@pseudo ravine

[ionic path]

Please stop pinging and read the rules in #📂│information, someone will help you as soon as possible

[livid trellis]

Hi i need help

[pure sinew]

Hello! Just started using the tool. I've set limit options but im still getting the "Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel" message. any advice? TIA!

[austere forge]

Ensure you make changes to the other panels you have created, not just one

[pure sinew]

Thanks! @austere forge I only have one panel currently.

[austere forge]

Did you make a new ticket after changes ?

[pure sinew]

I installed the app yesterday

[austere forge]

All good, please create a new test ticket and let me know if the message still appears

[pure sinew]

Yes, it still appears.

[austere forge]

Okay, can you move to #🎫│make-a-ticket please and ensure to fill the Server ID field

[pure sinew]

Will do, thanks for your help.

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1293)

[eternal mirage]

does the premium version let me change the bot's pfp and name or nah

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Ticket Tool Custom Avatar <:Premium:1192403074157912144>

You can now change: Ticket Tool's profile picture; nickname; banner; and bio, to make it your own!
To further customize the bot's appearance, please head over to your Dashboard ➞ Customize Bot, from there, you will be able to upload a profile picture and banner, and edit the bot's biography.

You can change the bot's nickname by right-clicking on the bot's profile, in the user list, on your server, and clicking Change Nickname.

Note: This is not a whitelabel, but rather a personalized instance of Ticket Tool for your server only. It is not an individual bot for your server, and it will behave and appear like Ticket Tool outside of it (i.e. in DMs). Our Development Team continues to explore ways to release white labels, this is your own custom bot!

$avatar

[austere forge]

Refer to the embed above!

[hollow mason]

Can't turn my bot on in my server, any fix?

[austere forge]

It seems like you have enabled the premium bot but haven't invited it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

Click on "here" to invite it please!

[hollow mason]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1294)

[dense pilot]

I was unfairly banned due to error 600. My account was from season 1. Can someone help me? Account name: vitorzerado767

[humble sequoia]

@dense pilot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow mason]

How do i put images in? I'm copying the links nothin's workin

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Jan 30, 2026, 4:13 PM

[scenic forum]

@hollow mason refer to the embed above

[hollow mason]

thanks, how do i add a gif under my message

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 744)

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

@hollow mason refer to the embed above
Number 15

[eternal mirage]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1295)

[vital meadow]

My account is still paused. I typed the password and it says it wrong.

[humble sequoia]

@vital meadow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cedar chasm]

I don't see anything in the panel. Just a dark blue background.

[scenic forum]

Can you show a screenshot

[scenic forum]

Do you use any sort of adblocker/cookie blocker?

[timber epoch]

how do i make it where the ticket only allows 2 people instead of everyone in the ticket?

[cedar chasm]

yes, but it disabled

I tried with another browser, it's the same thing.

[scenic forum]

#🎫│make-a-ticket

[scenic forum]

Show me a screenshot of
Panel config -> Permissions -> Everyone role permissions -> Edit opened AND closed