🆘│community-support

[rigid plinth]

Could someone make a video explaining how to enable the ticket tool to create an "open tickets" button?

[lilac junco]

I can't make a video but the least I can do is send a setup guide.

[tired badge]

I got it all working but auto deleting. I have two step closing disabled should it be enabled?

Or should I just set up a custom automation that will auto delete the tickets

[lilac junco]

Oh my bad, I misinformed you 😬

Two step close removes the "Are you sure you want to close this ticket" message. Two step ticket is what auto deletes the tickets.

[tired badge]

Oh ok so disable two step tickets?

[lilac junco]

Yep.

[tired badge]

Perfect thanks again

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 107)

[lilac junco]

Apologies for the misinformation once again.

[eternal gust]

@iron night how do i set the ticket tool up in my server pls

[iron night]

Couldn't find command 'do i set the ticket tool up in my server pls'

[eternal gust]

How do I set it up

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@eternal gust Refer to the embed above.

[eternal gust]

Thx

Thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #41 - 108)

[eternal gust]

I keep getting this

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[eternal gust]

How do I do that sorry am new to all this

[lilac junco]

Refer to the video above.

[eternal gust]

Thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #40 - 109)

[kindred sparrow]

Broo I need help

Every time I do some thing g it said this

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[kindred sparrow]

How do I do that

[lilac junco]

@kindred sparrow Refer to this video.

[kindred sparrow]

Where do I get to that thing in the video

[lilac junco]

On mobile hold click on the channel

Edit Channel > Channel Permissions

[brazen vector]

I made the setup and when I sent it to the channel the buttons are not visible in channel

[queen carbon]

@iron night what can the bot do

[scenic forum]

Can you show a screenshot of
Panel config -> Dropdown style
Panel config -> Buttons -> Create ticket

[scenic forum]

Turn off select style if youre not using dropdowns

[brazen vector]

Done and next ?

[scenic forum]

Resend your panel

[brazen vector]

It's done and I can't edit the panel msg any solution for it ?

[scenic forum]

Most fields in the panel message require premium to edit.

[brazen vector]

Even panel msg ?

[scenic forum]

If you cant click it, yes

[scenic forum]

Click the arrow
You can edit the embed field

[brazen vector]

Not working

[scenic forum]

Show me the opened editor

[tired plover]

These are old servers

I own a server, that the bot is in and its not showing

[scenic forum]

Log out and in and then press sync servers

[tired plover]

ahh there

logged back in

thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 667)

[tired plover]

667 🤣

[scenic forum]

[rustic flower]

Oi

[mellow lark]

I need help

Where do i make a ticket

✨

[worldly helm]

#🎫│make-a-ticket

[formal furnace]

Hey so i've noticed that the {transcript.url} is deprecated how can i now get the ticket transcript url?

[glad oriole]

How do I do this?

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! The transcript link is automatically added to transcripts with the "Direct Link" button

[glad oriole]

@restive condor

[crystal gorge]

I was on the dashboard and somehow made the members can’t close tickets I want them to be able to close tickets but not confirm how do I fix it?

[glad oriole]

How to do the admins mention when someone open ticket

[restive condor]

Hey there! What exactly do you mean by confirm?

[crystal gorge]

In the ticket message put
<@&USER_ID>

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[crystal gorge]

By confirm, i when it asks what do you want to do and if you click delete it permanently deleted it

[restive condor]

@meager grove You're in the wrong server

[meager grove]

Mb

[restive condor]

So you want them to be able to click the close button but not confirm the close? (Leaving the ticket open)

[crystal gorge]

Yes, so at the message at the top they can click close and close it for them

[restive condor]

Dashboard > Panel Configs > Buttons > Close Ticket Button

• Make sure "Support Team Only" is disabled and that there are no roles disabled.

Dashboard > Panel Configs > Buttons > Confirm Close Button

• Enable Support Team Only

[glad oriole]

Thx @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2889)

[formal furnace]

Okay, thank u so much for the fast response

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2890)

[oak garnet]

Eu fui banido permanentemente do voleibol legends eu quero ser desbanido por favor

[crystal gorge]

@obtuse kraken

[obtuse kraken]

<:emote:865893025837350922> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[scenic forum]

You can report then via #🎫│make-a-ticket
Don't try to ping staff

[crystal gorge]

Oky

[crystal gorge]

It is disabled but members get this

[scenic forum]

Could you show a screenshot of
Panel config -> Buttons -> confirm close

[scenic forum]

Server config -> Blacklisted roles
Is anything listed there?

[crystal gorge]

Nope

[scenic forum]

Are you sure you're looking at the right panel?

[crystal gorge]

It won’t work on any even though all of them are set to what’s in the screenshot above

[scenic forum]

That's odd
Please #🎫│make-a-ticket
Staff have more tools to assist

[crystal gorge]

Thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 668)

[scenic forum]

Oh wait last thing

I just noticed you're on the wrong button

You're on "close" not "confirm close"

[crystal gorge]

No i want it to work on “close” but i get this

[scenic forum]

That menu youre showing is the CONFIRM CLOSE prompt

So you need to enter the "confirm close" button

[crystal gorge]

What do you mean?
Before I change something it would show up with this and then after it it would say close by @user then ask mods what they want to do

[scenic forum]

Please enter
Panel config -> Buttons -> Confirm close

not close ticket

[crystal gorge]

So confirm close is to make the channel say “closed ticket” ???

[scenic forum]

Confirm close is the button you're showing above

[scenic forum]

This is "confirm close"

[crystal gorge]

???

[scenic forum]

Since youre using two step close, yes

Could you please enter the config I've stated

[crystal gorge]

Ill try fix that and come back and tell you if it works

[scenic forum]

You just need to enter
Panel config -> Buttons -> confirm close and disable support team only or disabled roles

[crystal gorge]

Does
“Close ticket”
in
panel config > buttons > close ticket
Delete the ticket channel?

[scenic forum]

Only if two step ticket is disabled
However my break is now over so I have to leave now.

[crystal gorge]

Oky thank you @scenic forum fixed my issue

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 669)

[shell isle]

Hi

I have question

[scenic wing]

So, I added a new role as a support role so they can see all of the tickets

is there a way to "update" or sync all existing tickets

so they can be automatically added to the old tickets

[scenic forum]

That's not possible

[scenic wing]

:(

[scenic forum]

You can use the /add command and copy paste that into every existing channel

[snow pecan]

guys how to do a ticket i want it to on my server

[lofty zenith]

how make ticket have picture

like with the "create ticket" message i want a picture on it

[woeful copper]

I need help when i use a command with the ticket, it says this

Oh, never-mind i found out the issue.

[crisp galleon]

the server is not showing on my dashboard when its in my server

[cold compass]

How do I make it where the people can select what they need help on??

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

Refer to the embed above

[snow pecan]

Ty i alr did

[scenic forum]

Panel config -> panel -> edit panel -> image url
Note this requires premium to edit

[scenic forum]

Please use /debug on your server

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@cold compass refer to the embed above

[cold compass]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 671)

[woeful copper]

yes, thank you, i already figured it out

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 672)

[real marsh]

hey guys

can some one help me this?

[upper stag]

idk

[real marsh]

💀

bruh

[upper stag]

ask a staff

[scenic forum]

Please stop that behaviour

[upper stag]

whatd i do?

[scenic forum]

You need to add more categories

[real marsh]

yeah im from vietnamese so some english word i dont understand

ok

yeah that all i know

[scenic forum]

Panel config -> category -> ticket open category -> add additional categories

[real marsh]

thank you

[scenic forum]

[real marsh]

hey

is this right??

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic forum]

Just to make sure
Are you staff on the server you have that issue on?

[real marsh]

no

[scenic forum]

My apologies
There's nothing you can do in that case. A staff member of their server would need to fix that

[real marsh]

ok thank you

see ya

[lost cedar]

How can I get unbanned?

[humble sequoia]

@lost cedar

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You're in the wrong place

[broken shard]

Looking for some support.

https://prnt.sc/LMWuKqw9sc6j

I've given the bot all permissions but can't set up tickets.

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[broken shard]

in the specific channel

or category?

[lilac junco]

Channel

[broken shard]

Still doesn't work

[lilac junco]

It must also have view channel permissions.

[broken shard]

yeah it isn't working

I gave the bot pretty much every permission.

I've been trying to figure it out for 2 days now

[lilac junco]

I apologize I couldn't help, please #🎫│make-a-ticket

[sage forge]

he writes to my friend in the pm when closing, but not to me.

[lofty zenith]

when someone close ticket, it should dm me the transscript to have everything saved..anywhere to do that??

[lilac junco]

Embed editor 1 is editable. However as you do not have premium Embed Editor 2 cannot be edited.

[lilac junco]

If you have premium you can direct message transcripts, the bot will do it itself.

With no premium you can do the command /transcript and select the user you wish to send the transcript to.

[lofty zenith]

it dm me with prem or user?

i need all transscript

[lilac junco]

Ticket owner.

[lofty zenith]

"it should dm me all transcript"

u didnt read that?

[lilac junco]

I believe you should set a transcript channel, you will receive every transcripts of tickets in that channel.

[brazen vector]

The embed editor is not working

[lilac junco]

Which?

[brazen vector]

1

[lilac junco]

You can only edit the To create a ticket use the create ticket button message with ticket tool white.

[brazen vector]

Can I get like this the msg in panel ?

[lilac junco]

Yes.

[brazen vector]

How I was trying to do it but can't do it

[zinc jacinth]

How do I set up the ticket? I’m lost

[rose garden]

sorry but there is problem with bot

[lilac junco]

Make your custom message, then apply it to panel message.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@zinc jacinth Refer to the embed above!

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[brazen vector]

I will try it

[rose garden]

thx

[iron night]

Gave +1 Rep to @lilac junco (current: #39 - 110)

[civic stag]

Heyy, I’m having an issue with Ticket Tool.
In the dashboard, I assigned a category called “Ticket Creation” for Created/Opened tickets so that all new tickets would be organized under that category for moderators.

However, it doesn’t seem to work. When a ticket is created, it doesn’t go into any category at all, even though I’ve selected a category in the dashboard.

Is there something I’m missing, or is this a bug? Any help would be appreciated.

[steel basalt]

Could you try running $debug in your server?

[civic stag]

Okay

[steel basalt]

Let me know how the bot responds.

[civic stag]

The application did not respond

[steel basalt]

You have a permission error — Ticket Tool needs the ability to Read Channels and Send Messages in channels that you are trying to run the command in.

[civic stag]

Ok it worked i got a big list now

[civic stag]

I got a link too

[civic stag]

Should i sent the link to you?

[brazen vector]

The message is done what next

[lilac junco]

Have you put it on your panel yet?

[civic stag]

Can you help me with this

Hi, I’m having an issue with Ticket Tool.
In the dashboard, I assigned a category called “Ticket Creation” for Created/Opened tickets so that all new tickets would be organized under that category for moderators.

However, it doesn’t seem to work. When a ticket is created, it doesn’t go into any category at all, even though I’ve selected a category in the dashboard.

Is there something I’m missing, or is this a bug? Any help would be appreciated.

[brazen vector]

I can't type anything in the message contents

[civic stag]

I can help you

[brazen vector]

Hm okay

[civic stag]

Check dm

[lilac junco]

We refrain from providing support within dms 😄

[civic stag]

It's a tutorial link i thought I can't sent it here

Sorry!!

[autumn thunder]

hello. i wanna ask that is there any way to add confirmation when opening a ticket? like it asks you first that do you wanna open ticket before really opening one.

[civic stag]

Yes

[civic stag]

Hi, I’m having an issue with Ticket Tool.
In the dashboard, I assigned a category called “Ticket Creation” for Created/Opened tickets so that all new tickets would be organized under that category for moderators.

However, it doesn’t seem to work. When a ticket is created, it doesn’t go into any category at all, even though I’ve selected a category in the dashboard.

Is there something I’m missing, or is this a bug? Any help would be appreciated.

Can you help me with this

[warped reef]

Hello everyone, sorry, I want to ask this. Why do I want to set the bot, but it says the bot is not on the server?

[civic stag]

Sorry, what?

[lilac junco]

Open a test ticket and see if it gives any errors.

[warped reef]

So, I want to enter a ticket bot into my Discord server, but the bot has already entered my Discord server and I want to set it up, but the bot is not on the server, why is that?

[civic stag]

I tried 4 times but the tickets doesn't go to the category where it belongs to

[lilac junco]

Are you getting any specific error?

[civic stag]

No it just doesn't go to the category where i set it up to

😔

[lilac junco]

Can you update your panel again, then test.

[civic stag]

Like you mean remove the category i already assigned in Created/Opened tickets and add them again?

[lilac junco]

Update your panel, not the category.

[civic stag]

Oh sorry

I got it

Wait lemme do that

[civic stag]

Updated

[neon beacon]

am i able to pay for premium using crypto

[lilac junco]

Now open another test ticket.

[lilac junco]

Unfortunately no, that feature hasn't been added yet.

[neon beacon]

bro i only got crypto

[lilac junco]

Your server does not appear on the dashboard?

[civic stag]

doesnt work

[lilac junco]

Please #🎫│make-a-ticket

[autumn thunder]

Can you tell how?

[civic stag]

Is there something wrong with the category i assigned in the dashboard?

[civic stag]

add dropdown box

[warped reef]

How do I get it to appear, bro? I'm just learning about it.

[autumn thunder]

Oh.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@warped reef Refer to the embed above.

[autumn thunder]

But don't I need to add a category in it?

In the dropdown option?

[warped reef]

Ready, thanks for your help

[iron night]

Gave +1 Rep to @lilac junco (current: #39 - 111)

[civic stag]

Is there something wrong with the category i assigned in the dashboard?

[lilac junco]

#🎫│make-a-ticket please make a ticket.

[warped reef]

Oh yeah, I understand, thanks. @lilac junco

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 412)

[brazen vector]

@lilac junco are u free ?

[scenic forum]

Dont ping for support please
State what you need help with and someone will assist you once they have time

[brazen vector]

Can't change the second panel name

[scenic forum]

Do you mean Button name?

[brazen vector]

Yesh

[scenic forum]

Panel config -> Buttons -> Create ticket -> Rename -> Resend main panel

The panels keep their own config even if fused together via multipanel

[floral plover]

ban ig B13M-1HJY

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sour elbow]

Guys can. where help me

[glad oriole]

How do I determine the rum that is sent transcript in it

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[austere forge]

Refer to the embed above!

[glad oriole]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1254)

[sacred leaf]

Is there a cooldown option for how fast you can make tickets?

[agile elm]

no

[eternal raptor]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[agile elm]

How ?

[eternal raptor]

By giving those permissions to the ticket tool role and inside the channel permissions

open a ticket for french support if you don't understand english, #🎫│make-a-ticket > French button

[shell ruin]

When using /add so mods can add a member into a ticket, can i remove the option to add roles? i dont want mods adding any roles into the ticket.

[humble sequoia]

━━ zainHyper's inquiry has been moved to a ticket ━━

[kindred quarry]

ticket doesnt work or

i invited ticket tool on new server and it doesnt show me here

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hey there. Please refer to the guide above

[normal raft]

Ticket, once closed, doesn't move to the closed category

Anyone experienced the same?

[worldly helm]

Hey! Does it just stay in the opened ticket category or does anything happen to the ticket?

[kindred quarry]

damn level 0

[normal raft]

it changes its name according to the closed name configuration but stays in open ticket category

was working fine yesterday

[worldly helm]

What's the server ID of the server where this is happening on?

[kindred quarry]

when i clicked on this site it worked

now i see everything

[kindred quarry]

maybe you ddnt give him permission in category others

can anyone tell how to make that member cannot close the ticket only support staff?

[normal raft]

it was working fine yesterday like I said

[worldly helm]

I'm already helping them. No need for double help.

[normal raft]

closed ticket channels were being moved to 'support archives' category

[worldly helm]

How many tickets does the "Support Archives" category have?

[kindred quarry]

Lias can you tell me how to make that member canonot close the ticket only support staff can

[normal raft]

right now 48

[worldly helm]

Discord has a limit of 50 channels per category, Ticket Tool limits to 45. This is the issue. You can use Overflow Categories to prevent this happening.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[worldly helm]

Of course! Dashboard --> Panel Conigs --> Buttons --> Close Ticket --> Support Team only

[normal raft]

oh ok thank you!

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 413)

[kindred quarry]

and allowed roles put my staff only and on dissabled roles members?

[worldly helm]

When you have Support Team only enabled only your support team can close tickets so there's no need to put the member role into the disabled roles option.

[normal raft]

is it possible to auto delete a closed ticket channel after a few days?

[radiant trail]

|

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[austere forge]

Refer to the embed above!

[normal raft]

thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1255)

[scarlet leaf]

Hey guys. I need help with this. I have checked on everything on the reply but nothing seems to work.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[eternal raptor]

@grizzled summit ^

[worldly helm]

Please don't ping moderators. What's up?

[eternal raptor]

i pinged a moderator because there was those crypto scam images.

[worldly helm]

You can #🎫│make-a-ticket -> Report

[unborn coyote]

I added ticket tool to my discord server but it doesnt pop up in dashboard and i did /debug and it did nothing

@scenic forum

[scenic forum]

Dont ping me

[unborn coyote]

thx for the help

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 673)

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@unborn coyote Refer to the embed above.

[unborn coyote]

thx @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #38 - 113)

[limpid galleon]

I want to make a ticket like this but how

I’m on phone btw

@iron night

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lilac junco]

@limpid galleon refer to the embed above.

[limpid galleon]

I’m on phone and I don’t get it

@lilac junco I get it thx

[iron night]

Gave +1 Rep to @lilac junco (current: #38 - 114)

[vagrant ocean]

Hi i want to ask a question if I want when ticket open i wnat the ticket name be the subject the user choose how i can do that?

[humble sequoia]

@serene heart

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[serene heart]

@humble sequoia

[cerulean saddle]

Ich will das machen aber wie geht das auf deutsch bitte

[hot grail]

is there a way to bring a user into a ticket? like as a mod can you bring a user into a ticket to talk about something they did?

[humble sequoia]

━━ Joel's inquiry has been moved to a ticket ━━

[wooden otter]

hiii how do i get/make one of these

[scenic forum]

You can open a ticket and add someone via the /add command

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@wooden otter refer to the embed above

[hot grail]

thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 676)

[lime shoal]

hi everybody I need some help because I add the app to a server that I am admin but I can't control it with the pannel on the website, website that I'm connected with my admin account

[wooden otter]

tyyy

how do i change this part???

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@wooden otter refer to the embed above

[lofty zenith]

how add multiple buttons on 1 panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@lofty zenith refer to the embed above

[lofty zenith]

bro ticket premium is actually crazy

i rlly only needed the transcript stuff but it other stuff so good

@upper flowerur spazzing ngl

[upper flower]

?

[lofty zenith]

ur spazzing

keep up the good work

[upper flower]

Lol thanks? Dont know what spazzing means… but ill assume good

But its all the staff team here

[lofty zenith]

it good. like ur cooking

[bold parrot]

Gol a todos

[wooden otter]

hii how do i add my tickets under a certain category

like when someone creates a ticket it goes under the selected category

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@wooden otter refer to the embed above

[wooden otter]

tyyyy

[sly linden]

Does anyone know how I can get unbanned from VBL? I contacted Protori and he hasn't replied.

[humble sequoia]

@sly linden

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[urban berry]

How do I add someone permission to respond to tickets? I am trying to add a mod

[solar pulsar]

Hi Team,
How can I change permissions so that only I can close a ticket instead of the people that made the ticket?

[rugged shoal]

hello team,quick question i have added the bot to my server iam working on an it doesn’t appear on the website when i go to the dashboard why is that?

@upper flower sorry for this @

[scenic forum]

Panel config -> Buttons -> Close ticket
Disabled role
@ everyone
Allowed roles
Your role

Alternatively if you only want support staff
Support team only

[coral valve]

Where is the blue send button to send it to the server you want?

[hollow vessel]

yo

[coral valve]

Yo

[hollow vessel]

question

why when i make drop down menu

i cant update in my discord

[scenic forum]

You mean the panel?

[coral valve]

Yeah

It’s telling me to send it

[scenic forum]

Because that dropdown isnt finished
You selected no panel inside it

[scenic forum]

Panel config -> Send at the very top

[coral valve]

Ty

[hollow vessel]

how i can select ?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@hollow vessel refer to the embed above

[hollow vessel]

ok i will try

ty

[stiff river]

I have put the bot in my server and when people try to make a ticket it's telling them about some panel so I'm trying to fix it it says I can't make a panel I try to make when I do everything I press finish and it says something and I try to debug but it don't work for some reason

[solar pulsar]

Thank you. One more question. How can we take away permission for the ticket owner to delete their channel/ticket?

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 677)

[scenic forum]

If they cant close it they cant delete it

The delete button only appears after the close

[solar pulsar]

ok thank you

[urban berry]

I got bypassed

[hollow vessel]

@scenic forum can i dm u for something

[scenic forum]

Marking a role as support team ?

[scenic forum]

no

[inland prism]

Hello I have a quick question, seems I didn't add a necessary permission to the bot when setting it up in the server, how can I add the permission in afterwards? Do I have to remove and readd the bot?

I'm not sure if I'm just not finding the setting on dashboard

[scenic forum]

You need to give the bot the permission in its discord role

[humble sequoia]

@stray anchor

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[inland prism]

Ah ty!

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 678)

[tight eagle]

Help ayudaa

#🆘│community-support

Ayuda

[faint lava]

Hello I wanna know how I can set up a simple normal ticket

[gritty hollow]

how do i setup ticket tool in my server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@faint lava @gritty hollow Refer to the embed above.

[meager needle]

Sup, i cant exceed the amount of tickets from 500 , is it possible to do it without premium or i have to pay for that?

[scenic forum]

Thats a discord limit

[meager needle]

should i delete them manually?

[scenic forum]

What do you mean

[gritty pine]

You have to close tickets or deleted channels.

500 channels / voice channels are the maximum of discord

[vocal saddle]

wen i use a command it says application didnt respond

[ivory urchin]

How can I configure the bot to send a private message after a ticket is closed?

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[vocal saddle]

OHHH

THANKS SO MUCH!! ILL TRY IT

thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #38 - 115)

[gloomy epoch]

Please help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[gloomy epoch]

My premium is not working

[scenic forum]

At the top left of your second screenshot
Unfold it and press

[gloomy epoch]

Ok

It worked Ty

[placid arch]

hi

can anyone help me ?

i take to the right category but the ticket isnt open in the category

what can i do ?

[unborn dove]

how on earth do i make multi support buttons
following a danish server who has it but the person won't tell me how they got it set up and i'm looking for something similar so i hope someone is there who will explain it to me

each of these buttons opens a support ticket that matches each of the names but how did you make this so it's only 1 message that's what i can't figure out because i only want a message with multiple support buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lilac junco]

@unborn dove Refer to the embed above!

[unborn dove]

nice, thank you very much

[placid arch]

?

[unborn dove]

what is your problem exactly..?
don't understand it would like to try to help you even though I am a beginner myself

[odd ravine]

For multiple support buttons do I need to make the panels for them first..? very confused and also need to know the same thing lol

[scenic forum]

If you create a ticket yourself
Do you receive any sort of error?

[scenic forum]

The panels need to be created first, yes
After that you can add them together via
Panel config -> Panel -> Attached Panels aka Multipanel

[odd ravine]

Thank you so much, you're a life saver

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 679)

[odd ravine]

0.o

[scenic forum]

[unborn dove]

Now I have created 4 panels but I can't get my multi-buttons to appear, what am I doing wrong?

[lilac junco]

Can you do $panel {panel ID} in the channel you want it to be sent in.

Note: use the prefix you set for your server, otherwise use the dollar sign if it's default prefix.

[unborn dove]

nice, thanks again for your quick response

[iron night]

Gave +1 Rep to @lilac junco (current: #37 - 116)

[ivory urchin]

I'd like to know how I can make the bot send a private message when a ticket closes.

[rare dew]

I need arabic support

[scenic forum]

Panel config -> Messages -> Edit closed dm

Note this is a premium feature

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

@rare dew ^

[rare dew]

Thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 680)

[scenic forum]

Stop pinging me

[novel raven]

Is there a list of legacy commands for this server?

[worldly helm]

#🤖│bot-spam -> Pins 😄

[novel raven]

Thank you 😄

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1059)

[worldly helm]

My pleasure

[novel raven]

Aah, so messages like #🆘│community-support message would require $tts?

[worldly helm]

Correct. The $tts command also has a argument which means you can use $tts @user to ping them.

Please only use such commands if you're 100% sure they are in the wrong place.

[novel raven]

No problem 😄

As I see a lot of Roblox people come in here asking for support, haha.

[worldly helm]

Yeah 😄

[lime nest]

Is there a way to transfer the server?

[lilac junco]

Like all the ticket settings etc?

[lime nest]

Yes, I want to move all the setup data from the existing server to the new server

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[lilac junco]

@lime nest Refer to the embed above.

[lime nest]

If I didn't do a backup in advance and the existing server was deleted, is there no way?

only settings data

[lilac junco]

Once you've deleted the server and didn't have a backup key saved, it cannot be restored unfortunately.

[lime nest]

thank you for your answer

[iron night]

Gave +1 Rep to @lilac junco (current: #37 - 118)

[jade cosmos]

@humble sequoia

[shrewd siren]

hi

[modern relic]

Hi everyone! Could someone possibly tell me what I can do if the server I want to edit doesn't appear in the dashboard? Not even after synchronizing.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@modern relic Refer to the embed above.

[odd ravine]

Can I do something like this with my tickets? If I can can I use the default ticket tool or do I need to use the premium bot?

I don't wanna use that layout but do something similar

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lilac junco]

@odd ravine Refer to the embed above.

[modern relic]

Thank you so much, now everything is as it should be.

[iron night]

Gave +1 Rep to @lilac junco (current: #37 - 119)

[odd ravine]

Cheers

[graceful cedar]

One message removed from a suspended account.

[worldly helm]

Hello! 👋
If you want to report a server using our bot to do something against the rules you can #🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[odd ravine]

I think I buggered up the variable thing with showing the form answers

Can I have someone vc with me to walk me through it as I do it?

[woven pagoda]

@humble sequoia

[worldly helm]

Hey! 👋
What exactly do you mean?

[odd ravine]

I don't know how to explain it

[worldly helm]

Can you try to explain as best as possible?

[odd ravine]

Hold on, I might just be blind

My bad, I'm just tired

Sorry for wasting your time

:<

[worldly helm]

No worries 😄

[cosmic copper]

Is the ticket tool down? Sometimes tickets are created, and sometimes they aren't.

sometimes ticket tool create ticket and sometimes not

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gloomy epoch]

I need help for the drop-down I can’t do the same ticket twice

I can only do it once

Please help

[lilac junco]

You cannot have 2 same drop-downs, each has to be different.

[gloomy epoch]

But it’s going to keep changing others

How do I add more drop downs? Like this.

[lilac junco]

Select a secondary panel below your first one.

Then click Add Item to add more panels.

[gloomy epoch]

So you want me to create another panel?

Can you show me on video?

[lilac junco]

No, you can select created panels already.

[gloomy epoch]

Can you show me on video?

Are you there

[lilac junco]

Unfortunately I cannot provide a video at this moment.

[gloomy epoch]

But I already have another panel, but if I add it to this other panel that I created in my server, it’s gonna go to that one instead of the same panel I have

Are you there?

Can someone help me?

@lilac junco You there

[humble sequoia]

Ticket Tool Ticket Commands

</add:1029783024306507887> - Gives an additional user or role access to the current ticket channel. They are given the same permissions as the User Opened Permissions.
</remove:1029783024306507888> - Removes a user's or role's access to the ticket channel if they had access to the ticket when it was created, or if they had been added with the </add:1029783024306507887> command.
</open:1029783024306507893> - Re-opens a ticket channel that is in the Closed state.
</close:1029783024306507892> - Closes a ticket channel that is in the Opened state.
</rename:1029783024264564757> - Changes the ticket name, or resets its name if no new name given.
</claim:1029783024306507889> 💎 - If Ticket Claiming is enabled, this command allows a support team member to claim or unclaim the ticket.
</closerequest:1029783024306507891> - Sends the Close Ask Message to the ticket channel.
</transcript:1029783024264564758> - Generates a transcript of the ticket, or channel if 💎 Premium, with the given settings.
</new:1029783024264564762> - Create a new Command Style Ticket

Ticket Tool General Commands

</premium:1029783024306507894> - Checks the Premium status of the server you ran the command on.
</debug:1029783024264564765> - Provides you troubleshooting information about your server and the channel you ran the command.
</permissionlevel:1029783024264564760> - Your level permissions within the server, allows you to know if you are able to access a dashboard.
</ping:1029783024306507895> - Provides the current latency between your server, the bot, and the Discord API. This might be used while troubleshooting.
</help:1029783024264564756> - The command you used to get here!
</id:1029783024264564764> - Returns the ID of the given channel/role/emoji, providing no input will return the server's ID.
</invite:1029783024264564763> - Invite for the bot and the Support Server.

[lilac junco]

Hello sorry. Anyway

Refer to this embed below

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gloomy epoch]

Yeah, but they made two on the same one

They made more than two on the same one

[lilac junco]

Could you elaborate more?

[gloomy epoch]

Like if you look in the photo, they’re using ticket tool and they have at least more drop downs then one

How did they do this?

And I can’t

[lilac junco]

As I've told you, refer to this embed, read it fully, you'll understand.

[gloomy epoch]

I don’t understand

Don’t select the panel twice even though they have selected the panel 5 times

[lilac junco]

Because it's different panels that they created.

[gloomy epoch]

That’s the same panel

[kindred quarry]

i have question for ticket tool if this is possible to make but on mine its on croatia bc im from croatia

[lilac junco]

This this carefully, @gloomy epoch it contains all information you need.

[lilac junco]

Hey there! I'm unsure of this please #🎫│make-a-ticket

[kindred quarry]

okay

[gloomy epoch]

So you want me to create another panel and then choose it again

[lilac junco]

If you have an already existing panel and want to choose that you can, if not then you can also create a new panel.

[gloomy epoch]

I want to choose that panel a second time

[lilac junco]

Then create another panel similar to it and configure it's settings.

[gloomy epoch]

Yea

Do you want the same name or not the same name

Does it have to be the same name or not

[lilac junco]

Your choice

[gloomy epoch]

Okay, now what do I do?

[lilac junco]

Then add it to your drop-down.

[gloomy epoch]

Yes then

[lilac junco]

^

[gloomy epoch]

OHHHH I GOT IT ok thanks

[tribal quartz]

I need help, I invited the bot into a server and when going into the web browser to edit everything it is not showing up. The bot has all the correct commands, a role that grants administrator permissions, I ran debug and everything is checked off correctly, and I've synced the servers. This hasn't happened before so I am very confused.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@tribal quartz Refer to the embed above.

[tribal quartz]

Relogging worked. Thank you so much

[iron night]

Gave +1 Rep to @lilac junco (current: #37 - 120)

[open pewter]

Hi everyone,
I can't figure out why I'm getting two "support" tickets and a "create a ticket" ticket even though I only created one "support" ticket and never created the "create a ticket" ticket.

[slender iris]

Is there a way for me to reset all settings without kicking the bot and reinviting it?

[austere forge]

Dashboard > Panel configs > Panel - Attached Panels, remove any panel that you consider unnecessary

[austere forge]

If you are referring to a panel configuration, simply create another panel and delete the old one

[slender iris]

yeah i just wanted to reset it all

but i just kick and reinvite anyway so all good. 😄

[austere forge]

Well, there's no real way to reset everything, even if you kick it

[signal ginkgo]

Can someone help me?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[shut narwhal]

guys I have a premium account and Im in a trade on indexes. Im aware there are no rollovers so until when can I hold my trade before it breaches ? I'm based in the UAE

[signal ginkgo]

I'm trying to merge or make my panels multi panels yet I can't figure out how...

[shut narwhal]

no support or nothing is answering

[signal ginkgo]

There maybe busy irl give them a minute

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

See above @signal ginkgo

[signal ginkgo]

Ty

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

@shut narwhal ^

[shut narwhal]

sorry im confused

a little help ? im a noob on discord

[signal ginkgo]

How do I get the second pic?

[signal ginkgo]

Relatable

[austere forge]

Please provide your server ID /name

[austere forge]

My colleague has previously sent you a guide on how to do this

[signal ginkgo]

Im sorry can someone demonstrate I have a hard time understanding things through introduction.

[soft schooner]

How can I setup an automation that sends an alert if a ticket hasnt been responded to for an hour?

[austere forge]

Which step did you not understand?

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[austere forge]

Refer to the embed above!

[signal ginkgo]

How to get it into the channel how do I get the second part

Plus im having trouble with all of it ngl....

Sorry😭

[austere forge]

Did you select your panels in the Multi Panel option in your Dashboard?

[signal ginkgo]

Yes

But one of the panels isn't showing up

[austere forge]

Press the sync button on the top left and retry

[signal ginkgo]

Kk

[unborn dove]

suggestions where to write them to her..?

[scenic forum]

Do you want to write a suggestion?

[signal ginkgo]

I don't see synce

[unborn dove]

yes

[scenic forum]

Do /suggest in #🤖│bot-spam

[soft schooner]

Thanks, taking a look 🙂

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1259)

[soft schooner]

Awesome thank you - got this setup. Quick question, is there anyway to have the custom command message only show to the support team? Or like send in a seperate channel only support staff can see?

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1260)

[hallow rapids]

How do i add bot in like channel.only

[austere forge]

Not possible

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above!

[lost stirrup]

Why cant i see ticket tool on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Refer to the embed above!

[signal ginkgo]

Could someone help me?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[signal ginkgo]

How do I make a multi panel?

[unborn dove]

suggestion it would be possible to have a few more colors to choose from under the item "Button Create Ticket"
possibly lock it to a premium function

[scenic forum]

No
Discord doesnt allow more colors

[unborn dove]

fair enough
that was a shame otherwise
thanks for your reply

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 681)

[young bay]

i've added the bot to my server but it keeps saying that the application didnt respond. is there a solution for this or is the bot currently down?

[scenic forum]

use /debug on your server please

[supple rain]

Hi when im making a ticket message how do I @ a certain role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[supple rain]

Thank you 🫶

[swift musk]

hey uh does anyone know how to change like the description of the ticket ?

[urban berry]

I cannot get my moderator added to my ticket tool. What am I missing?

[gritty pine]

How to blacklist users?, with role/user

[pulsar kernel]

Hello, when going onto your dashboard find the edit panel message option. It should be a green button. Click on it and there is various options you can change on it.

[pulsar kernel]

If you can’t get a certain role added to a ticket automatically go, to your panel you want to have it automatically and find the frequently used configs tab. If not open, open it. Find the support team roles and put the roles you want to see the ticket automatically.

[potent rover]

how do i set my server up so moderators get pinged in a seperate channel when tickets are created?

[urban berry]

It's already set up and it's still not working

[pulsar kernel]

Make sure your mod has access to the tickets via discord. Like if it’s under a category put it so mods can see it. If that doesn’t work you should open up a ticket

[hexed girder]

anyone know how to fix this ?

[urban berry]

They do have access in the server from what I can tell

[pulsar kernel]

I am unaware of this problem. Open up a #🎫│make-a-ticket for further assistance

[gritty pine]

Is the bot in the server?/has the bot the right permissions

[brittle steeple]

Anyone else running into the following issue?

[humble sequoia]

@brittle steeple

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ripe quail]

how to fix you dont have permissions to use this??

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[mellow lark]

Yo i got a problem

I invited my bot

But in the dashboard i dont see my server

I see the other servers that i invoted him but not the one i want

[scenic forum]

Log out -> Log in -> Press sync servers

[mellow lark]

Ok thx

[ornate zephyr]

Have Ticketool in the moment problems with the website?

i try to access to the dashboard but i can´t access (its loading only)

i try to access from pc and from smartphone.

only loading.

and i try to ping tickettool.xyz. only what i get is missing packets

[scenic forum]

Its an issue on your end
Please #🎫│make-a-ticket to receive a staff members help

[wise oak]

I am having the same issue right now! If you find a solution, please let me know.

[scenic forum]

Log out -> Log in -> Sync servers

[wise oak]

I am having the same issue and have tried that as well

[scenic forum]

use /debug on your server

[wise oak]

I just tried it with no change

[scenic forum]

I dont see a debug info
show me a screenshot please

[wise oak]

In DM or on here?

[scenic forum]

here

[wise oak]

It works on the pc tho

[scenic forum]

is that Kingshot Kingdom #1467?

[wise oak]

Yes

[scenic forum]

Youre logged in with the correct account on the dashboard?

[wise oak]

Yes. I only have the one.

[scenic forum]

Can you show me a screenshot of you being logged out on the dahboard

[scenic forum]

and logging in and pressing sync servers doesnt work?=

[wise oak]

I can try again.

I see it now! Thank you!

@scenic forum Thank You!

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 682)

[frail ridge]

What unlock ban

Map volleyball

Help me please

[humble sequoia]

@frail ridge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[barren spindle]

tried many times using /setup, doesnt work

[scenic forum]

Use /debug inside the same channel

[barren spindle]

alright trying

[scenic forum]

Its missing the Send Message permission inside that channel

[barren spindle]

crap i forgot

one more testing

ty it works

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 683)

[coral wind]

what does ts mean

[topaz flint]

hi! which setting enables a single user to create at least 2 tickets at the same time?

thank u!

[inner nymph]

Bom dia eu consegui logar meu craft e minha principal porém quando eu deslogo uma tento logar somente a spoiler sou desconectado do servidor

ALLSTARS , Arthemys consigo logar mas a spoiler Tatuzinho não consigo sofro disconect, observação eu tento logar apenas a conta da spoiler Tatuzinho sem mais nenhuma conta aberta

[hollow tusk]

hy

@oak fern

[vale apex]

Hey guy s maybe one of here can help me , I have a instand funding acc by fundedx . What is a active day? Because I have 2 trading day s but Not active day ?

[woeful cypress]

UBBAN SLAP BATTLES PLS You banned me because I used infinite jump once and wanted to charge it but couldn't get it.

ban in 2024 early spring

or 2023

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stone robin]

Hey! I'm trying to get the ticket bot set up, and I clicked the setting to auto pin the ticket, but it doesn't pin it 🙁 it doesn't give the bot the perms to do so and I can't figure out how to make the bot have those perms when creating a ticket

(pls @ when replying, I tend to miss messages otherwise)

[restive condor]

Hey there! Discord recently separated that permission and made it its own permission. The pin feature is temporarily disabled while our developer accounts for that. It will back as soon as possible 🙏

[stone robin]

alright thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2891)

[restive condor]

No problem!

[swift musk]

ty

[iron night]

Gave +1 Rep to @pulsar kernel (current: #172 - 4)

[timber panther]

I need help I have an error

[restive condor]

Hey there! Could you screenshot please

[timber panther]

Yeah

[restive condor]

That server has reached the channel limit.

Unfortunately there's nothing you can do other than wait or contact that server staff

[timber panther]

Ok

[fossil prawn]

hi

can someone hel me?

[vocal radish]

hoe do i fix this?

i already Open and Close Ticket category

it was working,but today it's all messed up

@oak fern

[oak fern]

Hey, please make sure that “Show All Channels” is enabled in the server settings

[tidal helm]

How to copy WITCHFIRE coin address

[vocal radish]

thank you. it worked

[iron night]

Gave +1 Rep to @oak fern (current: #71 - 27)

[tidal helm]

@oak fern

[scenic forum]

Dont ping for support

[humble sequoia]

@tidal helm

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[uneven slate]

i am trying to delete EVERYTHING so i can restart is that possible

[stray flower]

I don't have any open tickets, not even one, and it seems like there is one available. Who can help me?

[chrome copper]

How can I move the tickets to another category so that when you create a ticket that it is in the right category

[scenic forum]

Are you staff on the server?

[stray flower]

Me? No

[scenic forum]

Then theres nothing we can assist you with
You'd need to contact their servers staff

[thorny sonnet]

How can I make ticket tool make a ticket BC I js added it to my server but idk how to make it make a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@thorny sonnet refer to the embed above

[scenic forum]

Log out -> Log in -> Sync Servers

[thorny sonnet]

Alr ty

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 684)

[stoic sphinx]

thnaks

no problem more

[scenic forum]

You logged out, in and pressed retry?

[stoic sphinx]

yes

[scenic forum]

use /debug on your server

[stoic sphinx]

not react

[scenic forum]

Does your server use Ticket tool gold or ticket tool white

[maiden cave]

Not working

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@maiden cave refer to the embed above

[maiden cave]

K let me see

Thanks!

[maiden cave]

How am I do more tickets?

[stoic sphinx]

i use mountly primum subscribsion and now not working

[scenic forum]

In that case your premium subscription expired by any chance?

[stoic sphinx]

is paid

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[stoic sphinx]

just now i paid

[scenic forum]

@maiden cave refer to the embed above

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[maiden cave]

K

[scenic forum]

@stoic sphinx refer to the embed above

You most likely enabled the premiumbot without having it on your server

[stoic sphinx]

i use ticket tool white

[scenic forum]

If you use /botswitcher is white selected?

[maiden cave]

Now it’s says that again @scenic forum

[scenic forum]

Then refer to the embed again

[scenic forum]

@stoic sphinx invite the premiumbot here
Check if you can use /botswitcher with the premiumbot to select white

You maybe switched it by mistake

[scenic forum]

Please open a #premium-tickets to receive a staff members help

[maiden cave]

Tysm man

[prisma cairn]

for some reason my panels are like broken or something

it also says this when I try to delete and save it

[gentle rain]

Hello, I am trying to automatically save Transcripts, Does this bot do it or does it require premimum subscription?

[uncut sparrow]

can not get it to open the panel names properly in discord

[restive condor]

Hey there! Those are the panel names on the Dashboard only. They are not shown in buttons.
Please edit the create ticket button for all panels individually and then re-send/update your panel.

• Dashboard > Panel Configs > Buttons > Create Ticket Button

[restive condor]

Hey there! Yes, saving transcripts automatically is a premium feature

[restive condor]

Hey there! That's a security measure to prevent you from accidentally deleting all your panels.

Please create a new panel first before deleting your last/only panel

[restive condor]

How exactly is it broken?

[uncut sparrow]

thank you, why is there 5 instead of 4? It seems like it is adding in my main panel at the bottom as well

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2894)

[restive condor]

That's correct. The panel you're sending + the 4 you attached

You can remove the button for that panel if you wish though - from the create ticket button section too

[uncut sparrow]

Thank you @restive condor

[restive condor]

[eternal mirage]

hi just wanted to ask why can i not change the thumbnail url, author image url, author url and the title link url in the edit panel message tab?

[gentle rain]

Okay, Thank you. Do you know another good ticket bot?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2895)

[prisma cairn]

alright, but what about it saying it's there without it there? is that normal?

[eternal mirage]

anyone please?

[scenic forum]

It requires premium

[drowsy loom]

howdy, is there a way to stop tickets from being made when a category hits a channel limit? I have two categories in my server, one for general support and one for reporting, the reporting category gets full basically everyday and once it hits the category limit, new tickets are just uncategorized.
thanks

[sharp owl]

why everytime i try to use a ticket bot command it says this application could not respond

[eternal mirage]

tysmm

[upper gyro]

Help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[solar pulsar]

Hi Happy, they were still able to close the ticket after I selected “support team only”. Is there another step I may have missed

This user does not have any management or support roles

[left sphinx]

is there a way to make it so the ticket creator cant type after the ticket has been closed ?

[fallow goblet]

I’m having an issue with the ticket system.
When I click Send in the ticket channel, I get the error:
“Failed to send: Ticket Tool doesn’t have permission to view or send messages in this channel.”

I have already:
Checked and reconfigured all channel and category permissions
Given the bot Administrator permissions
Deleted and recreated the ticket channel and category
Kicked and re-invited the bot
Recreated the ticket panel instead of reusing the old one

The issue started after the original ticket panel message was deleted.
Even after a full reinstall, the error still occurs.

It looks like the bot’s panel or server data may be bugged or desynced.
Could you please help reset or fix this issue?

Help

[tribal cedar]

You would def need a ticket

#🎫│make-a-ticket

This is of course if youve done the obvious and giving the bot permissons to view snd send messages in channel perms.

[keen grove]

how do i find the panel id?

[vague sleet]

Hi, I lost my Flex City account because I accidentally deleted my email, and now I don't have access anymore because it was a Google account, and at the time I deleted it I had a new phone, so I didn't...

I had access to the email, but I lost it suddenly. I remember the ID, it was #EA2ED13C77DC, and I also remember the email address. If you could help me, I would be very grateful and happy. Please help me.

[gusty peak]

Why does my ticket tool say "You don't have permissions to use this." when creating a ticket

Everything is correct

[eternal raptor]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[novel raven]

<@&1041059309561323560> ^
Not sure who I need to ping on the above.

[lofty zenith]

so on transcript when it send transcript to ticket owner. it does box with the direct link thing at bottom which is good but above that it shows an html with info not rlly important imo. anyway to get rid of that as its kinda ugly lol

[novel raven]

In the Transcript part of the dashboard there is a Transcripts button, inside that there is a toggle to "Disable attaching an html copy to the transcripts message."

[lofty zenith]

ahhhhh i see ty !

[novel raven]

No problem.

[ember parrot]

Hello

[vague sleet]

Can someone please help me recover my account?

Hello

[ember parrot]

How to open a ticket without panel

[vague sleet]

No one is responding to my ticket.

Someone please help me.

What do I do?

[shadow finch]

Guys how do i change this color its pretty hard

I wanted to only the button

To be seen but not the embed

I removed the embed many times yet it shows its there

[bronze leaf]

Hey wondering if i can get any help here, I added the ticket too bot to a server however cannot seem to access the config settings on the website, it doesnt show the server as one that has the ability to config

[ember parrot]

??

[scenic forum]

A report ticket in #🎫│make-a-ticket

[scenic forum]

You'd need Premium for that

[ember parrot]

??

[humble sequoia]

@vague sleet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Can you chill

[ember parrot]

Sorry

[scenic forum]

Are you staff on the server?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

Refer to the embed above

[bronze leaf]

thanks, your a legend

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 685)

[novel raven]

That channel keeps hiding for me...

[vague sleet]

Can't you help me recover my account?

[scenic forum]

You need to enable show all channels
What I usually do is go to #🤖│bot-spam ping the channel and enter it that way

[granite pulsar]

🇧🇷🇧🇷🇧🇷🚨🚨

[scenic forum]

We do not help with ticket matters outside of this server. Be patient in your ticket on their server

[novel raven]

I just decided to favourite the channel instead, now shows at top of my list at all times.

[ember parrot]

Yea

[ember parrot]

Not on this like the server in which I can't open a ticket

[visual quail]

Is there something up with the bot at the moment?

[vocal saddle]

i need help

when somebody click on apply for staff ticket it says they dont have permission to use it

[plain musk]

how do i fix the channel limit thing when i try to create a ticket

[eternal raptor]

are you talking about ticket tool saying there's 500 channels ?

[austere forge]

Please provide your server ID /name

[austere forge]

If you try to create a ticket on a server where you are not a staff member, you must wait for the staff to delete some tickets

[austere forge]

Bot are fine sor far 🙂

[vocal saddle]

okay

1459738275269967993

[austere forge]

May I know on wich panel this message appear?

[vocal saddle]

Staff Applications

[austere forge]

Dashboard > Panel configs > Buttons - Create Ticket > Support team only please disabled this

It seems like you enabled it wich means only support members can open a ticket

[vocal saddle]

ohh

[alpine mirage]

How do I run the bot?

[vocal saddle]

follow a guide on youtube

thats how i set mine up

[alpine mirage]

where

video

[vocal saddle]

google it

https://www.youtube.com/watch?v=FtUAxu4XxHs

there

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vocal saddle]

or that

[austere forge]

You can also use the guide above!

[vocal saddle]

2 options

[clear wing]

hey, what is the minimum permissions the bot need ?

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[clear wing]

is this the minimum amount? i always try to limit apps to bare minimum if im not using every feature.

[lilac junco]

The permissions above are the permissions it needs, that's minimum, maximum is administrator permissions which we do not encourage

[clear wing]

so i set up the ticket system in a channel. i only want users to interact with that channel, do i need to keep the command configs enabled? i dont want any user to use commands, just the button for tickets

[shadow dome]

Alguém me ajuda

[lilac junco]

No. Command configs has nothing related to that. So you're all good.

[versed jetty]

I need to manage ticketing tool in a server in which I am an admin with administrator priviliges, but not owner. the server has ticketing tool, but it doesnt show on my ticketing tool dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@versed jetty refer to the embed above

[tacit rover]

Hi, I keep having an issue with the bot where one role specifically in my server “trial mod” isn’t able to send messages when a new ticket is made and idk why. I’ve given all the same permissions as all of the other roles that work just fine but this role for some instance can’t type until we manually give perms. What method ensures a role perms to be able to chat in new tickets created? I have 4 other different roles as a support team, this would be the 5th support team role. (Not sure if this makes a difference or if there’s a limit on roles that can have perms) thanks!

[scenic forum]

Could you show me a screenshot of
Panel config -> General
and
Panel config -> Permissions -> Support team permissions -> Edit opened

[versed jetty]

hi i have server administrator
but it still says permission level 0

[scenic forum]

Then you dont have administrator

[tacit rover]

Ty btw!

Ok looks like we removed creator role. So 4 roles in support team.

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 686)

[scenic forum]

Is it also enabled for them in
Panel config -> Permissions -> Support team permissions -> Edit closed?

[tacit rover]

Yes

[scenic forum]

are you also in the right panel?

[jovial forge]

How do I fix that?

[tacit rover]

Yes, I double checked just now. All panels have the same perms. Send messages is marked green for them all on open and closed tickets.

[scenic forum]

Hmm please
#🎫│make-a-ticket im unsure

[scenic forum]

Are you staff on the server?

[jovial forge]

I am a member

[scenic forum]

Then you need to reach out to their servers staff

[jovial forge]

If I already have an open ticket

[scenic forum]

We cannot assist you

[woeful cypress]

please help

[humble sequoia]

@woeful cypress, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[woeful cypress]

why?

help pls tickets im not hacker i I used the infinite jump once, I wanted to get one glove, and I never will. How many updates have been released now, if they unban a lot of NLR gloves, I'll watch guides to get them.

[humble sequoia]

@woeful cypress

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[woeful cypress]

where to write?

[scenic forum]

Not on this server

[woeful cypress]

place slap battles

[scenic forum]

Youre on the wrong server

[woeful cypress]

happy link pls

[scenic forum]

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[woeful cypress]

Any admin can unban!?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[willow pond]

☝️ What if, for whatever reason, the Trial Mod role doesn't have the correct permissions in the ticket category or maybe even just in the channel from which a ticket thread gets opened 👀 just thinking it could happen

[scenic forum]

If you're using thread tickets
The entire permission section is basically useless and all permissions will only be set my the thread parent channel

[formal geyser]

Eae rapaziada

Preciso de ajuda no meu samp

[shy cloak]

How to contact support on Arlignerr

[humble sequoia]

@shy cloak

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[nova ibex]

I was playing Ball of Death, doing a Raid, and when I went to the main hall to play, I was suddenly banned by my moderatorsI've been trying to contact them for 3 days and haven't received any response; it's showing error 600.

Meu Nick e edu4137

[humble sequoia]

@nova ibex

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[thorn remnant]

Hello , I Cant Add Premium Ticket Tool , The Security Kicked Him And I Cant Add The Bot AnyMore , When I Try To Join To Fix It , The Bot Says I Dont Have Access To The Server But I Have The OwnerShip Of The Server , I Need A Help Please.

[nova ibex]

Tem como ser em português

[humble sequoia]

@nova ibex

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[tall oar]

Hello?

[remote berry]

Greetings everyone, is there somebody here who can help me reporting a fraud?

[worldly helm]

Hello! 👋
If this is regarding someone using our bot @pseudo glen to commit fraud please #🎫│make-a-ticket .

[slim pelican]

How do I setup up ticket vro

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[eternal raptor]

refer to the embed above ^

[remote berry]

Hello, this is about somebody wrongfully taking the winning prizes at Fortnite Competitions

It has nothing to do with the bot

But with a fraud in-game

[worldly helm]

We can‘t help you then.

[remote berry]

Can you please direct me somewhere

[worldly helm]

Unfortunately we don't know where you need to go.

[remote berry]

What is this chat about?

Sorry, I have no experience with EG or Fortnite whatsoever

[worldly helm]

This server is for the support of our bot @pseudo glen

[remote berry]

And this might sound stupid - but what does the bot do? or what is its purpose?

[worldly helm]

Our bot @pseudo glen (Primary Bot) and @humble sequoia (Premium Bot) create, manage and maintain a structured Ticket System in servers.

[thorn remnant]

@worldly helm

[remote berry]

So for reporting any type of fraud during in-game tournaments or clarifying this type of issue

Where am I supposed to go?

[peak jay]

so im administrator and ticket tool has the administrator role in my server even tho the server wont show up on the dashboard ive tried to invite it multipule times and even reset the site stil wont work

[agile burrow]

Hello guys, is Transcript now for Premium only ?

[covert swallow]

Transcripts are availble to free servers with a few limitations (lower max file size, and they cant be created automatically)

If you have a transcript channel set up you can always make a transcript with the $transcript command

[covert swallow]

Does the administrator role on your server have the administrator permission? The dashboard is only availble to users with that permission (or a dashboard role)

[peak jay]

yes it does