🆘│community-support

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[scenic forum]

@bold escarp ^

[bold escarp]

tank youuu

[whole nexus]

how do i do that

dm me

[scenic forum]

no

[scenic forum]

Panel config -> Claiming -> Only the user who claimed can un-claim

[whole nexus]

ok

how do i add claim button

[scenic forum]

Panel config -> Claiming -> Enable ticket claiming
This is a premium feature

[rough niche]

@scenic forum how to make the code

[lilac junco]

Don't ping for support :)
What code are you talking about?

[whole nexus]

oh…

[rancid niche]

how do i restrict a certain role from making a ticket in a panel

@scenic forum

[rough niche]

this code

[scenic forum]

Exactly 2 messages above your message it got said to not ping for support.
Be patient until someone has time to assist you

[rancid niche]

my bad just saw you were active a few minutes ago

[scenic forum]

That was an hour ago.

[lilac junco]

You can go to Panel configs > Buttons > Create Ticket > Disabled Roles

Any roles put there won't be able to use the create ticket button therefore they cannot make a ticket.

[rancid niche]

appreciate it

apologies happy 🙏

[cedar mountain]

@rancid niche

[rancid niche]

hello

[lilac junco]

You've been told to make a billing ticket, please do so. If you have one opened please be patient and wait for someone to answer.

[jade topaz]

my bot has no button

[lilac junco]

Panel Configs > Buttons > Create Ticket > Show this button

Check if it's enabled.

@jade topaz

[haughty igloo]

for some reason my ticket tool isnt pinning the ticket even though i have the setting turned on?

[jade topaz]

yeah it was enabled, im attempting to have the bot rejoin

yeah no luck

[lilac junco]

Could you #🎫│make-a-ticket to help support, I have no idea of what issue that is.

[lilac junco]

Can you do /debug and then clear cache?

[jade topaz]

no luck

[lilac junco]

Please #🎫│make-a-ticket to resolve the issue, I apologize I couldn't help!

[jade topaz]

no worries hermano, i appreciate the attempts

[outer peak]

Hiya

Is final destination bloodlines downloaded yet ?

[humble sequoia]

@outer peak

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[outer peak]

Was sent here

Ok

[tawny elbow]

What do I do

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[alpine sparrow]

How the hell do i add the claim ticket button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[lilac junco]

@alpine sparrow refer to the embed above!

[alpine sparrow]

How do I enable it?

[lilac junco]

Read what the embed said.

[alpine sparrow]

Do i need premium?

[lilac junco]

Yes.

[gloomy stream]

/creat ticket

[jade topaz]

anyone can set up ticket tool o my server pls:

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@jade topaz it is very unlikely that someone will join your server and set it up, the best we can do is give you instructions. Refer to the embed above.

[jade topaz]

ok ty\

[iron night]

Gave +1 Rep to @lilac junco (current: #48 - 71)

[dry pond]

is there any reason why old servers still show up on my dashboard even if i left the discords

[lilac junco]

Press sync servers.

[dry pond]

i get a message saying to fast try again later

[lilac junco]

Wait for a little then try again.

[dry pond]

i have just that message keeps coming up

[dry pond]

i got it had to log out and log back in thank you

[iron night]

Gave +1 Rep to @lilac junco (current: #47 - 72)

[serene sigil]

How do I configure a Ticket Tool message panel with multiple ticket creation buttons for different issue categories, and is this functionality restricted to the paid plan?
I need some help too. 🥲

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lilac junco]

@serene sigil refer to the embed above.

[rigid dirge]

Mine not working nothing loading

[lilac junco]

Any specific error message?

[strong flame]

How to get the create a ticket button?

[quick lily]

how to i get the bot to ping a role when ticket is made

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[whole nexus]

can someone help me make a dropdown style

[lilac junco]

Be patient in your ticket.

[delicate silo]

Why is my server not popping up in the ticket website? I have the bot in it

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@delicate silo refer to the embed above.

[delicate silo]

Ok

Thanks for helping!!

thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #47 - 73)

[lilac junco]

Glad I could help!

[narrow dagger]

how to send a dropdown menu panel

[devout tree]

Como recuperar minha conta

[narrow dagger]

into the discord it keeps just sending individual panels

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lilac junco]

@narrow dagger refer to the embed above!

[narrow dagger]

ive done all that but i dont know how to send it

into the discord

[proud tendon]

How can I add the ticket bot in my server

[lilac junco]

The send button at the top of panel configs.

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[narrow dagger]

when i do that it only sends the one ticket

[lilac junco]

@proud tendon

[proud tendon]

K Ty

[iron night]

Gave +1 Rep to @lilac junco (current: #47 - 74)

[lilac junco]

Can you show me a screenshot of your drop-down settings

[lilac junco]

First do Enable select style

Then select your panels, afterwards send it.

[narrow dagger]

just did that and now its showing the ticket and the drop down just says create ticket

its not sending the whole panel

[lilac junco]

If you're currently in a specific panel, do not choose that panel again.

[narrow dagger]

ok

[narrow dagger]

selected another ticket still same thing

[lilac junco]

Hm, are you falling out required fields for the drop-down?

[narrow dagger]

the select style thing keeps turning off when i switch to a new ticket

[lilac junco]

Are you saving changes.

[narrow dagger]

yea i fixed it im just slow becasue i havent slept mb

[lilac junco]

All good!

[narrow dagger]

thanks for your help

[iron night]

Gave +1 Rep to @lilac junco (current: #47 - 75)

[fallow shale]

I added a bot to my Discord server, but it doesn't show up on the website. What should I do?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@fallow shale refer to the embed above

[fallow shale]

ok

[fallow shale]

thank

[iron night]

Gave +1 Rep to @lilac junco (current: #46 - 76)

[stray sable]

Hii I keep getting this as a response to anything I try, how to fix?

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[stray sable]

It has all permissions, still not working

[lilac junco]

Does it have view channel permissions.

[stray sable]

Yes

[lilac junco]

Use /debug

[mortal bobcat]

Hi

[stray sable]

I’m so confused I got the exact same response 💔💔💔

[lilac junco]

#🎫│make-a-ticket I don't know how to solve this any further.

[restive condor]

It's missing SEND MESSAGES

[stray sable]

Thank you for your help anyways

[iron night]

Gave +1 Rep to @lilac junco (current: #46 - 77)

[stray sable]

No it has the access

[mortal bobcat]

I have a problem when I'm confused, click here, it doesn't accept, I did more than 4 servers, the same problem, I changed Google Safari, what's the solution? @lilac junco

[restive condor]

Please make sure you're checking that channel's permissions specifically

It already has it in its role

[stray sable]

Yea it has all the permissions that’s why I’m confused

I’m going to remove it and bring it back

[lilac junco]

Which section?

[restive condor]

Could you double check once more by right clicking on the channel name (same channel you used /debug in) > Edit Permissions > Add Ticket Tool > Send Messages

Hold down instead of right-clicking, if on mobile

[stray sable]

It’s yolo I’ll just figure out another bot sad

[mortal bobcat]

Panel

[stray sable]

wait let me restart discord maybe

Ok that fixed it for some reason

[restive condor]

Glad to hear!

[mortal bobcat]

Does anyone have a solution?

[queen scarab]

Hi, I changed the button text but it hasn't updated in my server, do I need to delete the panel and add a new one, if so, how

[restive condor]

Hey there! Please update or resend the panel

[mortal bobcat]

@restive condor Do you have a solution to the problem?

[restive condor]

Hey there! The fields that are grayed out are premium only .

You can only edit the main body text of the panel message embed up to 250 characters for free

[queen scarab]

Sorry but now do you update/resend it?

[mortal bobcat]

No, I tried to post a picture link but it was rejected and locked, I couldn't write anything.

[restive condor]

That's because that field is premium only

[mortal bobcat]

Or does that mean I can't post a picture without subscribing?

[mortal bobcat]

Okay, my friend has a subscription, can he give it to me or not?

[restive condor]

Please go back to the main panel configs page, and you will see the "UPDATE" & "RESEND" buttons at the top

[restive condor]

Correct. Yes, if your friend is subscribed via our website, he can easily transfer it to your server

[humble sequoia]

<:TicketToolOnline:1018980634498187324> Transfer your subscription

To transfer your Ticket Tool Premium Subscription, head over to your Billing Page. Once there, click Manage for the subscription you wish to transfer, and press the transfer button as shown below. You can then choose the new server to apply premium to in the selection menu.

-# Alternatively, you can press the red button to revoke your premium from the existing server without cancelling the subscription.

Dashboard > Premium > Manage Subscription > Transfer

[stray sable]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2881)

[mortal bobcat]

Okay, how?

How do I transfer my subscription? @restive condor

[cold grove]

Hola buenas tardes tengo una pregunta y no sé si algo cambio en la configuración del bot o se volvió premium o como puedo solucionar esto , anteriormente se podía tener más de un ticket abierto a la vez y ahorita ya no me deja, así que no sé si me podría ayudar gracias

[latent dawn]

Hola 👋🏻, eres dueño o staff del servidor?

[queen scarab]

I said update and it asked for a channel link? How do you get that

[latent dawn]

You writte the channel on discord and copy the message. Put that on the channel link

[restive condor]

Please see here #🆘│community-support message

[cold grove]

Staff de servidor tengo permisos de administrador

[queen scarab]

By write the Chanel do you mean make the channel?

[latent dawn]

Ese panel tiene un limite de tickets abiertos. Vaya a la seccion de Limits y cambie el limite de tickets abiertos por cada usuario.

[queen scarab]

Ah ok Ty!

Thanks @sharp kettle

[iron night]

Gave +1 Rep to @sharp kettle (current: #437 - 1)

[cold grove]

Gracias ya lo pude resolver

[umbral heron]

Guys, my bot will not save any transcripts. Whenever I try to save a transcript and it says there is no set channel. Even after I have assigned a channel and saved it etc it still does not work. Is anyone else having this issue or has experienced this before? Please let me know.

[young swift]

how do i go in the transcripts as a member of the server

[umbral heron]

If you arnt a admin or ticket admin you will be unable to unless you have administrator permissions or manage server permissions (as far as I'm aware, please correct me if im wrong)

[young swift]

oh

[scenic forum]

Did you set a transcript channel for all your panels?

[umbral heron]

They should be all set yes, thing is it previously worked so im unsure why it isnt now. I will double-check though.

[umbral heron]

AH YES! You were correct, I didn't see the option to change between panels, so clearly someone in my team had changed something about. Thanks so much for the help!

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 631)

[scenic forum]

At the left should be history
You can check who changed something

[umbral heron]

Ah amazing thanks.

[remote sinew]

Hello

[novel raven]

👋👋

[novel raven]

What is the premium server access role?

[novel raven]

Where is that?

Also what is the premium role?

[scenic forum]

You need to be on a PC client to see it and the premium role means that i have access on a server with ticket tool premium

[novel raven]

Oh, I have Premium subscription on a server invite manage? How do I get the role?

[scenic forum]

there you go

[novel raven]

Oh, thanks haha.

[novel raven]

I didn't realise I couldn't get it using a command or button - thanks.

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 632)

[scenic forum]

I mean the command isnt really known outside of this server as its specific for here

[novel raven]

Oh, it's a slash command, just seen it when going through the bots 😂

[scenic forum]

Its a prefix command
$pc UserID
I assume pc stand for premium check

[scenic forum]

Interesting didnt know thats a thing for here
Nearly everyone just uses $pc which is essentially the same command but as prefix

[novel raven]

Aah... can't use Discord's markdown on this server...

[novel raven]

Thanks, just to give another rep point to ya.

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 633)

[scenic forum]

Thats correct since specific markdowns get frequently used by scammers or spammers

[novel raven]

Aah, I tried to use the small helper text markdown 😂

[scenic forum]

-#?

[novel raven]

Yes, correct.

[scenic forum]

Everything besides the basic fonts and textblocks is blocked out for non staff

[novel raven]

I didn't want to jinx it by doing it again in code markers 😂

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> Headers

# Largest header!
## Small header!
### Even smaller header!
-# Even a smaller header with grey text!

[scenic forum]

8 is blocked on here afaik
The rest works

[novel raven]

Good to know.

[worldly helm]

You were right. 7 is blocked aswell.

[novel raven]

Either way, it is an amazing bot!

[worldly helm]

We appreciate your feedback!

[severe sundial]

why is it opening in uncategorized and with no changed embeds when all of our panels are edited?

[scenic forum]

Could you show what you mean?

[scenic forum]

Can you show that you did setup the support ticket on the dashboard?

[scenic forum]

Can you use /debug inside a ticket thats INSIDE the correct category?

[severe sundial]

This is what it came up with "If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1457163629769265263"

[scenic forum]

And the command has been ran inside a tickets thats inside the correct category?

[severe sundial]

Yes.

[scenic forum]

Could you try a newly created category and check if that works?

[severe sundial]

What do you mean?

[scenic forum]

Create a new category -> Select that category on the dashboard -> Check if tickets open correctly inside
Very rarely issues arrive that arent within the normal scope

[hoary warren]

how do create an ticket system l

[severe sundial]

Do you want us to open and test which one was glitching?

[scenic forum]

Using a newly created category, yes

[severe sundial]

it opened in wrong category after changing.

[scenic forum]

Then im unsure
Please open a #premium-tickets to receive a staff members help

[severe sundial]

Thank you!

[quaint bison]

how to set a ticket?

like this

[upper rose]

I need help

[serene sigil]

If the number of tickets under a single category exceeds 50 channels, will newly created tickets be routed to a different location? For example, at the top of all channels.
How can we prevent this from happening?Limit new tickets to a specific category.

[proud sedge]

#📣│social-media-posts

[jolly cliff]

Solicitação de servidor dedicado para Sri Lanka

Olá, equipe do Reduto

Gostaríamos de saber se seria possível nos conceder acesso a um servidor beta do Reduto. Somos grandes admiradores do projeto de vocês aqui no Sri Lanka, mas infelizmente, não conseguimos entender totalmente o funcionamento por causa da barreira de idioma e limitações técnicas.

Por isso, pedimos humildemente, se for possível, que nos deem acesso a um servidor ou ambiente de testes para que possamos conhecer melhor a experiência Reduto e talvez usar como inspiração para nossa própria comunidade local.

Agradecemos imensamente pela atenção e respeito, e desejamos muito sucesso à equipe Reduto!

Com gratidão,
Equipe do Sri Lanka 🇱🇰

[proud sedge]

https://discord.com/channels/509192800865353738/982117051101507594

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@quaint bison refer to the embed above

[humble sequoia]

@upper rose, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic forum]

You can add multiple categories
They will overflow in the order you have the categories added in the dashboard

[jade cosmos]

@humble sequoia

[humble sequoia]

@supple egret

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[serene sigil]

Thanks sir.I'll have a try.

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 635)

[jade cosmos]

Report megustaelquesito

[lament warren]

!help

[scenic forum]

Youre very likely on the wrong server

[humble sequoia]

@lament warren, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tawdry pawn]

@humble sequoia

[serene sigil]

Can the ticket tool backend export historical ticket data?

[scenic forum]

What do you mean?

[royal agate]

How do you rename this part of the panal

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[lilac junco]

@royal agate refer to the embed above.

[royal agate]

Alr thank you

[serene sigil]

View historical ticket information after the ticket is closed,and export as a file.

[scenic forum]

Ticket tool doesnt store any ticket data
Transcripts are saved locally if a transcript was made

[royal agate]

When I rename the button text on the website, it doesn’t show up in my panel

Am I doing smth wrong

[lilac junco]

Remember to update or send your panel.

[royal agate]

Is there a command I have to enter in my server

Or is the website the only option

[lilac junco]

Do you mean when you want to send the panel?

[royal agate]

I meant when you want to rename the button text

[lilac junco]

You can only do it on the dashboard.

[royal agate]

Oh thanks

Lemme see if I can do it

[lyric dew]

How to close ticket without /

[lilac junco]

There will be a close button under a ticket message when it's opened.

[lyric dew]

Any other method

?close

Like from prefix

[lilac junco]

Yes we have that option.

You can change the prefix to your choice.

[lyric dew]

How to change?

[lilac junco]

Server configs > Command prefix

[lyric dew]

I didn't understand

[royal agate]

when i input what i want in the website dashboards, it doesnt show up in my discord server

[lilac junco]

On the dashboard, go to server configs and the first thing that comes up is command prefix.

[lyric dew]

Okie thanks 👍

[iron night]

Gave +1 Rep to @lilac junco (current: #46 - 78)

[lilac junco]

Could you tell me what changes are you making in your dashboard?

[royal agate]

im editing the text of the panal in my dashboard

[lilac junco]

After editing, save changes and then update your panel.

[royal agate]

where do you update your panal after you save changes

[lyric dew]

Can we close all the tickets ?

In one cmnd ?

[lilac junco]

Go to panel configs, at the very top there will be multiple options like send rename etc. Press update and provide your channel's link where you're sending your panel.

[lilac junco]

With the command /purge you can.

[royal agate]

i did that also and it somehow doesnt work too

[lilac junco]

Try resending your panel.

[royal agate]

yayaya finallu

it works now

[royal agate]

thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #46 - 79)

[pulsar kernel]

Why is this happening

When I try to do dropdown style

All panels are selected onto it

[lilac junco]

Show me your drop-down page in the dashboard.

[pulsar kernel]

I can’t seem to find the problem

[lilac junco]

Resend your panel once again.

See if it works.

[pulsar kernel]

Okay

[pulsar kernel]

Nope same thing

[lilac junco]

Make sure you did not switch panels, for example you configured the drop-down is another panel then selected another panel to configure, and you send that panel.

[pulsar kernel]

I can see

[pulsar kernel]

Nope still doing the same thing

[lilac junco]

I am unsure of this issue, please #🎫│make-a-ticket . I apologize I couldn't be of any help.

[pulsar kernel]

All good. Thanks for your time.

[iron night]

Gave +1 Rep to @lilac junco (current: #46 - 80)

[serene sigil]

Got it,thank you sir.

[long plaza]

I cant seem to be able to make a appeal ticket, it’s been a month and it says “You don’t have permission to use this.” What can I do?

[lilac junco]

If you're a regular member on that server you cannot do anything about it.

[long plaza]

Should I make another discord to appeal my account? Or im like stuck there

[lilac junco]

We wouldn't know the solution.

[long plaza]

Alright thank you

[clear berry]

How to claim please

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[lilac junco]

@clear berry refer to the embed above

[clear berry]

Server not open

Please help me

[lilac junco]

What server?

[clear berry]

Ticket toll

[lilac junco]

I can't quite understand you.

[clear berry]

How to claim free 5k account details please

[humble sequoia]

@clear berry

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[north sundial]

Hi, is there any way to find logs from a ticket i didnt transcript?

[lilac junco]

Hey! Unfortunately you cannot view a deleted ticket without a transcript.

[oblique fox]

@E

@lilac junco

[void mirage]

how do you make the delete notification in a different channel then creation one i like to keep things organized?

[quiet tusk]

H

[void mirage]

i

[oblique fox]

Where is Tekt?

@void mirage

[void mirage]

whats that

[oblique fox]

ticket

[void mirage]

im not sure

[wind spruce]

yooo can someone help me with opening tickets under a channel instead of a catergory?

[void mirage]

i just trying to figure out how to separate the ticket delete notification on a different channel

[austere forge]

This is not currently possible to separate them

[humble sequoia]

━━ AJ's inquiry has been moved to a ticket ━━

[void mirage]

oh ok

[lilac junco]

If you are a regular member there you cannot do anything.

[lament warren]

how can i make ticket tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above

[deft lantern]

Hello, I probably missed the setting while looking around the dashboard. It bothers me a bit that user who opens a ticket can close it without having support role. How can I prevent that?

[lilac junco]

Panel Configs > Buttons > Close Ticket > Support Team Only

[deft lantern]

Thank you!

[iron night]

Gave +1 Rep to @lilac junco (current: #45 - 81)

[jade topaz]

Hello when I connect to your website the server where I have to work on it does not appear can you help me please @timber kernel

Hello when I connect to your website the server where I have to work on it does not appear can you help me please

Oi bom dia

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@jade topaz refer to the embed above.

[jade topaz]

@lilac junco oiie bom diia

THANKS

[still lava]

Mrburger

From Slovak (SK) To English (EN)

@.jacobdev. oiie bom diia

Translation requested by Mrburger from Flag-Reaction Feature.

[lilac junco]

Please don't ping me for nonsense.

[humble sequoia]

@ebon field

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shell ruin]

how do i add a role that is unable to make tickets?

so i can give it to users to abuse tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[latent dawn]

Refer to the embed above

[lime trout]

is there a way to clone a whole dashboard to another server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[scenic forum]

@lime trout refer to the embed above

[lime trout]

now it says i dont have access to the server but im owner

[scenic forum]

Which bot are you trying to use on the server
Ticket tool white or gold

[lime trout]

i fixed it

white

now its saying failed to restore

[scenic forum]

Did you use another servers backup?
Since you cant use the same servers code on itself

[lime trout]

i had to make a new server

because the old one got nuked

[scenic forum]

Please #🎫│make-a-ticket to receive a staff members help

[shell ruin]

i dont get it

this is to do with ticket tool

oh wait nevermind i read the wrong embed thanks

[mild goblet]

Why is ticket bot just not working at all for me

[lilac junco]

Any error message?

[mild goblet]

“The application did not respond”

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[mild goblet]

It has all the permissions

[lilac junco]

Make sure it has view channel permissions.

[mild goblet]

We have a specific role in the server with all the bot perms

[scenic forum]

Can you use /debug on your server

[mild goblet]

I tried, it just says “the application did not respond”

Wait i fixed it by removing the bot and adding it again

[scenic forum]

It lacked the permission View Channel previously inside the channel

[mild goblet]

I tried in one of my other servers too tho

[scenic forum]

Then it lacked the permission there aswell

[dusky hamlet]

when i go on the dashboard, i cant see the server where the bot has all the permission:
It looks like Ticket Tool isn't online or in any servers you have permission to access, Invite Ticket Tool or check it's status
Servers without Ticket Tool

there are no issues with the status

[scenic forum]

Can you use /debug on that server

[dusky hamlet]

ye

do u want the link?

[scenic forum]

Which bot is on your server
Ticket tool white or gold

[dusky hamlet]

white

[scenic forum]

https://tickettool.xyz/dashboard/1455645213845487913/configs#sc-serverConfigs

Can you access the dashboard with that link?

[dusky hamlet]

ye

thx

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 637)

[maiden musk]

how to setup like this last time my friend did this but he left dc so i dont know how to do

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@maiden musk refer to the embed above

[maiden musk]

so i need to go to the dashboard

[scenic forum]

yes

[torpid loom]

I cant see the other servers

[scenic forum]

Can you use /debug on the server you cant see in the dashboard?

[torpid loom]

Wait

[fair saddle]

My ticket tool isn't creating ticket channels. I use it connected to the Sapphire bot, but when I select the ticket option, the ticket tool doesn't create the ticket; it only displays the log.

[torpid loom]

Then?

[scenic forum]

https://tickettool.xyz/dashboard/1457089607316410484/configs#pc-menu

You should be able to access your server with the link

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@fair saddle refer to the embed above

[marsh turtle]

Hola soporte de Flex city online ocupo ayuda mi cuenta asido eliminada por una persona ocupo ayuda para recuperarla mi ID es este #B2DD14BD1FC0

[still lava]

happy

From Spanish (ES) To English (EN)

Hello support of Flex city online ocupo helps my nest account removed by a person ocupo help to recover it my ID is this # B2DD14BD1FC0

Translation requested by happy from Flag-Reaction Feature.

[humble sequoia]

@marsh turtle

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[cursive talon]

Hello! Is there a discount for buying two premium licenses? (two discord servers)
Ping me when you reply please!

[scenic forum]

Hey
No there isn't
As far as i know there's only a discount for a yearly subscription

[cursive talon]

Do you think there's any staff members just to confirm that? Appreciate the answer, I just always want to ask and be sure before buying anything!!

[restive condor]

Hi, we do offer discounts on bulk purchases but unfortunately 2 servers would be too little to be eligible. There are no active promotional codes at the moment either sadly. Nonetheless, you can use the code 6OFFYEAR for $6 off your first year per subscription

[cursive talon]

How many servers is eligible? And thank you so much both of you!!

[restive condor]

More than 5 servers if you're looking to subscribe monthly but it's up to the discretion of our billing manager if you're interested 😄

[remote sinew]

Hi

[tidal dirge]

Hello guys, sorry if I'm bothering with this. Is the support bot not working for anyone else? It appears offline and says the interaction failed

[scenic forum]

Can you use /debug on your server?

[tidal dirge]

I cannot.

[scenic forum]

Which bot are you using it on
Ticket tool white or gold

[tidal dirge]

It's just the basic white

[scenic forum]

Can you show a screenshot of you using the command?

[tidal dirge]

Doesn't even show up really.

We do not use any other prefix too

[scenic forum]

Ticket tool isnt on the server anymore probably

[tidal dirge]

Our security bot kicked it, and I didn't even know. Thank you for your help tho, I wouldn't realize this without you.

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 638)

[old harness]

how can i make it so it only gives ticket user role and not show who has ticket open

[quaint marsh]

Hi

I need help with something

[pulsar kernel]

With what?

[quaint marsh]

How can i do this
As example if a member chooses 150M-800M only middlemans with that role or higher can see it and under cannot

[pulsar kernel]

When you go to the panel of your 150-800M Scroll down until you see “Support Roles”. Then choose what roles you want to be able to access the tickets that are made regarding that panel.

[quaint marsh]

This not my panel its a random serv one i need help on making it

/add @user

Im not joining servers sorry

[pulsar kernel]

Go to your dashboard.
Click the panel you wanna change.
Scroll down until you see “Support roles”.
Choose all the roles you want to see the tickets.

[quaint marsh]

And how can i make the buttons

For each one

Like i want it to have 4 options and when a member chooses one( 600-800M as example)only the middleman with the role 600-800M and higher see it , lesser , no)
They can choose other ones depends on the trade

[pulsar kernel]

You can make the buttons by when you are on your panel you can scroll down until you see buttons.then when you click it you can choose the options.

[quaint marsh]

And if i donr see it

[pulsar kernel]

Tell me

[pulsar kernel]

I don’t understand what you mean by “They can choose other ones depends on the trade”

[quaint marsh]

Like this

[lilac junco]

@quaint marsh You want to make buttons like this, correct?

[quaint marsh]

AYes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lilac junco]

Refer to the embed above.

[quaint marsh]

Ok

Ima ty both of you at the end

Ty @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #45 - 83)

[quaint marsh]

Ty @pulsar kernel

[iron night]

Gave +1 Rep to @pulsar kernel (current: #255 - 2)

[quaint marsh]

Bc you both helped

[mortal forum]

Hi i need help

[humble sequoia]

@mortal forum, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mortal forum]

I need help to set up my dc server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@mortal forum refer to the embed above to setup a basic ticket for your server

[mortal forum]

Can you tell me step by step in phone

[scenic forum]

@mortal forum This message contains the step by step

[quaint marsh]

Where can i change a panel name

So the button that u create the ticket doesn’t say
create ticket

[lilac junco]

Do you want to change panel name or button name?

[quaint marsh]

Button

[lilac junco]

Panel Configs > Button > Create Ticket

You'll find the option to rename it there.

[quaint marsh]

Ty @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #45 - 84)

[quaint marsh]

And the panel one?

Nvm found out

[lilac junco]

You'll find the rename button at the top of panel configs.

[quaint marsh]

Ty

[iron night]

Gave +1 Rep to @lilac junco (current: #45 - 85)

[subtle bobcat]

my ticket tool isn't responding. any idea why?

[pulsar kernel]

It’s not a bug or anything just retry. It does that sometimes.

[scenic forum]

It doesnt do it "sometimes"
It means there is an issue at hand
Could be permission issue, non activated bot and so on

[scenic forum]

Can you use /debug in the same channel?

[pulsar kernel]

My bad it’s does that for me sometimes when it still has all perms and everything and when I do it again it works

[subtle bobcat]

how much is "somtimes"

[pulsar kernel]

Does ticket tool have the permission to do stuff there?
What is most common is that u make a bot role and put admin perms so it can do anything.

[scenic forum]

Its not recommended to give ticket tool administrator

[subtle bobcat]

oh thank you

[iron night]

Gave +1 Rep to @pulsar kernel (current: #202 - 3)

[subtle bobcat]

whatever lol

[pulsar kernel]

I know it’s not recommended its just that sometimes it can’t talk in channels and I make a bot role that has admin perms so it can do almost anything

[scenic forum]

While it most likely it a permission issue we dont recommend giving the bot administrator

[pulsar kernel]

Yes I understand that

[pallid steppe]

Minha conta de voleiball legends foi banida pois meu amigo ex amigo usou script nela como posso desbanir

Tem como?

@pulsar kernel

[pulsar kernel]

Wrong place

[cerulean perch]

/me

[pallid steppe]

/me minha conta de voleiball legends foi banida pois meu ex amigo usou script nela e queria saber se é possível debanir a minha conta

[still lava]

happy

From Portuguese (PT) To English (EN)

/me my volleyball legends account was banned because my ex friend used script on it and wanted to know if it's possible to dump my account

Translation requested by happy from Flag-Reaction Feature.

[humble sequoia]

@pallid steppe

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[quaint marsh]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[quaint marsh]

How can i make

When someone makes a ticket it tags the support( Ticket tool bot)

[cerulean perch]

!robux buy

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@quaint marsh refer to the embed above

[cerulean perch]

/rob

[quaint marsh]

If im putting id do i need to put ,, @“

[subtle bobcat]

go to the actual server and use their ticket tool to appeal.

[scenic forum]

{Role ID}

[quaint marsh]

K ty

[pulsar kernel]

How do I add more of these

Like how do I configure more

[scenic forum]

What do you mean?

[pulsar kernel]

I have 5 and can only see 1

Like 5 buttons

[scenic forum]

You mean like in #🎫│make-a-ticket ?

[pulsar kernel]

Yes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

refer to the embed above

[pulsar kernel]

I did but im a bit confused

[scenic forum]

Then you need to resend the panel

[pulsar kernel]

Yeah but I can’t see how to configure the other buttons

Like I only could see the first one

[scenic forum]

Via their own panel

[pulsar kernel]

Ahh ok

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 639)

[placid fiber]

Hi I need help learning to how to assign role permissions for the bot

[placid girder]

Sure! What do you mean in particular?

[mint osprey]

i need help on lost colony i cant get out off the water

[humble sequoia]

@mint osprey

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ripe knoll]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 640)

[ripe knoll]

Thanks @scenic forum

[pulsar kernel]

Why won’t it let my members make a ticket for a certain panel? It works for all the others tho. But I can make one

[scenic forum]

What error are they receiving?

[pulsar kernel]

Let me see

@scenic forum

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[pulsar kernel]

Thanks I had the 2nd one on

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 641)

[versed escarp]

Olá boa noite eu gostaria de solicitar meu desligamento da administração mais o adm líder não responde então preciso urgente de ajuda

[tight cedar]

hi does anyone know how to make it if a ticket is closed it deletes automatically?

[placid girder]

That’s one step ticketing! It’s in Panel Configs > Ticket.

[tight cedar]

I dont see it

[placid girder]

Ohh it is um
General?

[tight cedar]

so turn off two step?

[placid girder]

Okay yeah, sorry! That one
You turn that off, yes. Since you have Premium, you should be sure the closure and/or deletion creates a transcript, if you need!

[tight cedar]

ty

thanks @placid girder

[iron night]

Gave +1 Rep to @placid girder (current: #66 - 31)

[placid girder]

For sure!

[plain orchid]

How do I get a boy lobby?

Bot

[raw jacinth]

Esse errado está acontecendo com muitas pessoas

Como ajudo as pessoas resolver

This bug is happening to many people; how can I help them resolve it?

[humble sequoia]

@raw jacinth

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[silk wadi]

So I have been trying to access the Dashboard so I can configure my panel and the permissions, however Everytime I go to the dashboard it states I need to log in with discord, however wjen I imput my Discord infor it pulls me back into the Discord app and not into the dashboard access.....and reason as to why? Also note that I am using my phone to do all of this and Currently do not have a computer to do this on.

[warped storm]

/verify

[short sundial]

How do I make it so I can claim tickets

[pulsar kernel]

Premium feature only but you might have a free week trial on your dashboard.

[short sundial]

It says it is not set up

Oh

[tribal cedar]

I was just trying to see if it was premium before I answered.

Premium is cheap....

[short sundial]

It kept giving me errors when I did the cmd

[green meteor]

So uhn i just bought items in mm2 and i withdraw it and i added the bot and joined the bot and when i trade the bot it keeps on declining and now i tried getting back on the starpets app and the transaction is gone
I also didn't get my money back

[tribal cedar]

Hello. This is a discord for the support of ticket tool discord bot. Not a game.

[green meteor]

Its not?? Actually im telling a story how did i not get my items

[tribal cedar]

Ok. For general chat you can always use #💬│general-chat

[green meteor]

Omg...

[neon jacinth]

Hello, I was banned from Grand Piece Online for using a script.

I admit my mistake and I sincerely apologize.
I understand that using scripts is against the rules and I guarantee it will not happen again.

I really enjoy the game and I respectfully ask if there is any chance for a second opportunity.
Thank you for your time.

[humble sequoia]

@neon jacinth

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[green meteor]

Hi i just bought items in mm2 and i withdraw it and i added the bot and joined the bot and when i trade the bot it keeps on declining and now i tried getting back on the starpets app and the transaction is gone
I also didn't get my money back

[humble sequoia]

@green meteor

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pastel pagoda]

How do I make a support ticket message like this I forgot is there like a new update on the bot now because I remember it was the /panel command

[dense arch]

How do i get a ticket tool in my server anyone know

[scenic forum]

/panel panels:1 will send panel 1 so will $panel 1
Nothing about the bot changed

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@dense arch refer to the embed above

[dense arch]

What

[scenic forum]

Read the big message above

[pastel pagoda]

Ohhh dashboard

@scenic forum Thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 642)

[dense arch]

Ok

Bro

It says this

What do i do?

[scenic forum]

Does the server appear when you press Sync Servers?

[dense arch]

NO

[scenic forum]

Can you use /debug on your server

[dense arch]

What is that

[scenic forum]

A command

[dense arch]

Let me chwck

It says this

[scenic forum]

https://tickettool.xyz/dashboard/1455042844866646164/configs#pc-menu

Use this link to access your dashboard

[dense arch]

Ok

Says this

What do i do?

[scenic forum]

Then youre logged in with the wrong discord account on the dashboard

[dense arch]

What

This is my discord acount

[dense arch]

What

[scenic forum]

Visually it seems youre not logged in with the right discord account

[dense arch]

Oh that is my alt

Can i do it on this acount?

?!

Can i?

[scenic forum]

Just log in with your main account

[dense arch]

I want it on this acount

[scenic forum]

Then you need to LOGIN using your main account

[dense arch]

This is my main

[scenic forum]

you are logged in with the WRONG account on the dashboard

[dense arch]

Can i be on this acount

[scenic forum]

If you log in with your main account, yes

[dense arch]

But i am not in this server on my alt

[scenic forum]

I fail to understand the complication

You need to login using the CORRECT discord account on the dashboard

[dense arch]

Alr

Wait

[empty shuttle]

Hi, I can’t find the Ticket Tool button.
I have an issue with the Italian Chill VIP I purchased.
Could you please help me open a ticket? Thank you.

[humble sequoia]

@empty shuttle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dense arch]

What do i do

[scenic forum]

@dense arch refer to this message

[dense arch]

Well it shows this where do i go?

[empty shuttle]

Hi, I accidentally messaged Ticket Tool in DMs.
I can’t find the ticket channel or button.
I need help with a VIP purchase issue.
Where can I open a ticket?

[dense arch]

??

[scenic forum]

Remain patient

[dense arch]

Ok

[scenic forum]

Press on "panel config" and press Send at the top
There you can select a channel you want the ticket to be in

[dense arch]

Ok

[scenic forum]

Youre still in the wrong server.
We cannot help you

[dense arch]

There's no send?

[dense arch]

Oh k

I got IT

LETS GO

Wait yoo

Hello

@scenic forum

[scenic forum]

Dont ping for support.

[dense arch]

Bro

How do i add people to be mm in my server

[scenic forum]

Panel config -> General -> Support team roles
Any roles put in there can view tickets

[dense arch]

What

[dense arch]

I am asking

[scenic forum]

Thats nothing we can help you with.

[dense arch]

Wait

Can anyone see the create a ticket?

[scenic forum]

Anyone seeing the channel to create a ticket can create a ticket by default

[dense arch]

Yay

[torn sedge]

Hello

[torn sedge]

Hello

[scenic forum]

Use #💬│general-chat if youd like to chat and please dont ping me

[untold ermine]

Why the server are down

[humble sequoia]

@untold ermine

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[light ermine]

ACTIVATED 7 DAYS TRAIL BUT NOT ABLE TO ACCESS PREMIUM FEATURE

[teal depot]

Hi

why arent all the servers I own popping up?

[scenic forum]

Press the at the top left

[scenic forum]

Did you press the Sync Server button?

[teal depot]

Oh there sorry I just tried reloading 😅

Thanks

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 643)

[light ermine]

+1 REP @scenic forum THANKS

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 644)

[vocal adder]

Tryna figure out why ticket isn’t deleting closed ticket threads on its own

[zenith bluff]

Aqui puedo apelar un ban?

[autumn flame]

I got invited to server that allready have Ticket Tool invited to their server they want me to help them with ticket system but i am not seeing their Server here and i have Administrative permissions on their server

and yes i allready synced servcers several time s

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@autumn flame refer to the embed above .

[autumn flame]

Relog helped Thanks

[storm pond]

When a member makes a ticket they can't see the history of the ticket how can I fix that

[gray parrot]

How do I create a menu ticket ?

[torpid loom]

I cant access my server in the dashboard

Should I send the debug link here?

@scenic forum

[scenic forum]

Don't ping me.

[torpid loom]

Oh sry

[torpid loom]

But no one is here to support

[scenic forum]

Be patient. Stop pinging

[noble flare]

Hello

[austere forge]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Read Message History

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above!

[austere forge]

Did you get any error message when you try to access it ?

[noble flare]

Hello how to create panel

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[austere forge]

Refer to the embed above!

[lavish sleet]

Hello i need help with activation g premium, i have sent tibiacoins

[true widget]

Hello, I want to create a ticket in a new channel with a bot, but I can't find that channel on the site, even when I refresh it.

[austere forge]

Please use the button above your server name to refresh the dashboard and retry

[true widget]

I did all these things but it doesn't bring the channel.

[austere forge]

Please https://ptb.discord.com/channels/509192800865353738/571706435449257997 I will help you

[true widget]

Thank you for your response

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1245)

[urban sorrel]

Is it possible to transfer the Ticket Tool Bot subscription to a different Discord server?

[scenic forum]

If you've subscribed via the dashboard you can change the server here
https://tickettool.xyz/billing

[torn zenith]

hey, im making a larp server and is it possible, that when someone opens a ticket, that his character sheet gets postet in the ticket channel?

[scenic forum]

You could use forms and have a question in which they provide a link. Otherwise no

[tame bluff]

i want to set the bot up but it says its not responding

[scenic forum]

Can you use /debug on your server?

[tame bluff]

i used but it didnt respond either

[scenic forum]

It's missing the "view channel" permission inside the channel

[jade topaz]

why does it show this error when I open a ticket

even tho I chose a different category

[sacred helm]

Promo code for tirzepitide? Anyone know

[humble sequoia]

@sacred helm

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sick folio]

Como puedo entrar si yo yane rejustre

[brazen sail]

is there any way to make it so that whenever someone opens a ticket they’re automatically given a role, and it’s removed once their ticket is closed?

my server has premium btw, if it’s only possible with premium

[lilac junco]

Panel configs > Ticket > Ticket opened roles/Ticket closed roles

[brazen sail]

where do i find panel configs?

[humble sequoia]

https://tickettool.xyz/manage-servers

[lilac junco]

@brazen sail

[brazen sail]

thanks @lilac junco!

[brazen sail]

@lilac junco is there any way to do it for just one kind of ticket?

[lilac junco]

Let's say you have a ticket called giveaway claims. You go to that panel and configure the ticket opened roles there and save changes, so whenever someone opens a ticket in that panel they'll receive the role you set.

[brazen sail]

i can’t find where to only do that specific panel

[lilac junco]

Alright what is your panel name that you wish to give a specific role when a ticket is opened on there?

[brazen sail]

it’s called “hit pass purchase”

we have 5 panels total

[lilac junco]

Alright to your dashboard and select that panel, let me know once you're done.

[brazen sail]

oh

wait i’m dumb i figured it out 😭

thanks again for your help @lilac junco!

[iron night]

Gave +1 Rep to @lilac junco (current: #45 - 88)

[finite jackal]

Can anyone help me here?

[humble sequoia]

@finite jackal, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[finite jackal]

My volleyball legends account was banned for no reason

[random oriole]

@humble sequoia

[humble sequoia]

@finite jackal

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[finite jackal]

Ok

[atomic grotto]

@iron night @pseudo glen @stark rune könnt ihr mir helfen

[humble sequoia]

@atomic grotto, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[humble flare]

i need help ive tried to use ticket tool as my verrification system but cant seem to figur it out

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[scenic forum]

@humble flare refer to the embed above

[jade lynx]

i need help on how to change the channel the transcript from the ticket saves

[jade lynx]

@humble sequoia

@humble sequoia I need help on how to make the channel transcript save in a channel

..

[dense arch]

GUYS

WHO CAN HELP ME DM ME ASSAP

[grizzled summit]

Hey there. We do not provide support via DMs.

You can ask a question here and a community member may respond, or you can #🎫│make-a-ticket and a support team member will assist you when available.

[lethal flame]

hey i need help

[scenic forum]

Panel config -> transcript
Change transcript channel

[humble sequoia]

@lethal flame, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pure stream]

So if I want to make a time stamp which says 10 hours from when the message was sent, how can I make it happen?

[cerulean zodiac]

Qui es intéressé pour se faire 10€ avec Sendwave

[azure falcon]

Hello hey 👋

[cerulean zodiac]

Qui veut le parrainages

[wicked plinth]

Hello, i am getting this when trying to change the bot's avatar & banner

[scenic forum]

ONLY when you change the bots avatar/banner or does the error also appear when trying to change other settings?

[wicked plinth]

only the avatar/banner so far

[scenic forum]

Do you use any sort of VPN or datablocker?

[wicked plinth]

No, but it seemed to have worked now for some reason

don't know what was the issue, using the same images as before

[scenic forum]

Using phone or PC?

[wicked plinth]

pc

[scenic forum]

Okay thats odd
Incase that specific error happens again please open a #premium-tickets since connection errors are usually outside of normal members helping scope

[keen crescent]

keeps saying this but all of the permissions are enabled

[scenic forum]

Can you use /debug inside the transcript channel?

[keen crescent]

yes

send help

i literally cant fix it

[silent dock]

whats with the server not showing up on my dashboard

its got like all the perms

[scenic forum]

Please open a ticket at #🎫│make-a-ticket your issue seems odd

[scenic forum]

Can you use /debug in your server?

[silent dock]

yeah

[scenic forum]

https://tickettool.xyz/dashboard/1457829032434470946/configs#pc-menu

Does it work with this link?

[silent dock]

yes

what how

[scenic forum]

I used your server ID

[silent dock]

?

[scenic forum]

Thats your server ID

[silent dock]

so did you just copy and paste it

[scenic forum]

Correct

[silent dock]

ahh

well tysm this was such a big help

[keen crescent]

okieee

[silent dock]

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 647)

[low river]

Buenas aqui puedo conseguir un ticket para que me desencarcelen mi cuenta?

[broken beacon]

I need help please

[scenic forum]

Are you staff on the server?

[nocturne hearth]

is anyone else having an issue where the dashboard wont sync and it wont show the new server you added the bot to

[broken beacon]

No

[scenic forum]

Can you use /debug on your server?

[nocturne hearth]

ngl idk let me see, i got added to a server to try and set up the ticket bot for them but they probably didnt give me the necessary permissions

[broken beacon]

Im just trying to join the server is all

[scenic forum]

Then we cannot assist you
Their server isnt setup correctly hence youre seeing that error
Their staff needs to fix it

[broken beacon]

Alright thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 648)

[slender vapor]

Guys the bot says the application hasn’t responded

Is it just me

[scenic forum]

Please use /debug on your server

[slender vapor]

I did but it still says that

I have fixed the moderations also

[scenic forum]

Its missing all permissions with an X inside the channel

[slender vapor]

Tysm

[compact lark]

How do you make embeds

[fervent ravine]

I'm new here, does anyone know how it works?

[scenic forum]

Depends for what you want them
Panel message, ticket message

[scenic forum]

This is ticket tool support
We arent a roblox game or associated with robux in any way

[fervent ravine]

Yes, thank you for letting me know.

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 649)

[compact lark]

panel messages,, I made really pretty panel messages in the last server I owned but now I cant figure out how to

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

@compact lark refer to the embed above

[compact lark]

It won't let me edit the embed at all

[scenic forum]

Then your last server has premium while your new doesnt
The panel part is highly limited without premium

[compact lark]

I activated the free premium

[scenic forum]

Press the on the top left

[compact lark]

like deadass I can't type in the embed

[scenic forum]

.

[compact lark]

thank you so much

thank @scenic forum ?

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 650)

[tribal cedar]

@indigo socket this is not the place for that.

[dense arch]

I need help

Can anyone help me?

[humble sequoia]

@dense arch, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[dense arch]

I need help for

Someone testing if my server ticket works

Can u help me for that?

[tribal cedar]

We arent really suppose to join your server

[dense arch]

U can leave after that

Pls

[tribal cedar]

I dont want to break any rules.. Sorry

[dense arch]

Wait

I can just test it and leave

[abstract osprey]

Curious, is the ticket tool website down right now? It doesn't seem to be loading for me

[tribal cedar]

You can always make yourself a new user acct on discord and just swirch

[dense arch]

Wait what?

[tribal cedar]

Loading for me

[dense arch]

Bro i forgot my pass of my other acount

[abstract osprey]

odd, this is all I'm getting on my end

[tribal cedar]

Try clearing temp files and junk?

You could also try another broswer to make sure thats it

[abstract osprey]

wtf somehow that worked. Thanks dude

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 153)

[tribal cedar]

Nps

[mossy tiger]

is it possible to make it so when a ticket it opened it pings a certain role?

[tribal cedar]

es

Yes

What you have to do is add a normal message with the embed because you cant ping in an embed.

Sorry Im tired did that make sense?

[mossy tiger]

not really sorry😭

[tribal cedar]

Thats ok. One moment

See how there its a plain message on top of the embed?

[mossy tiger]

oh yes i do

thanks get it

[tribal cedar]

Awesome

$highlights

Hmm

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[tribal cedar]

@mossy tiger the above will help a littled

[mossy tiger]

thanks

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 154)

[tribal cedar]

Anytime ❤️

[mossy tiger]

where do i get to this?

found it

[tribal cedar]

🙂

[bright ravine]

for some reason when i delete a ticket, it all logs properly, but the channel gets sent to the bottom also..

[tribal cedar]

Ok I am tired. Can you explain further?

[bright ravine]

when i delete a ticket, the channel doesnt actually get deleted, it sends it to my ticket log category.

the transcripts and stuff are perfectly fine

[tribal cedar]

In your server configs section do you have storage mode enabled?

[bright ravine]

yes

ok i found an error during the deletion

[scenic forum]

Could you provide your server ID?

[bright ravine]

1325238662715412592

[pseudo ravine]

Hey there! I'll be taking over

It seems like you have Direct Message Transcript enabled on all of your panels, along with Missing user check

Is it possible the user left the server?

[bright ravine]

i am the user 😭

but its happening on multiple tickets even with the user still in the discord

**- make ticket and then !delete

• transcript gets sent properly to my dm + transcript log channel
• but then the channel also gets sent below to the ticket log category instead of fully deleting**

[pseudo ravine]

Please head to the Dashboard > Server Configs > Server Storage Options > Storage Mode Enabled >

See if that might fix the issue

[serene sigil]

Hello, may I ask what is the maximum tickets volume that can be handled? Is a workload of around 1,000 tickets per day manageable?

[pseudo ravine]

Hey there! Discord has a limit of 500 channels in a server. They also have a limit of creating 2000 channels per day

[steel basalt]

My account was targeted by some malicious players who claimed I was using illegal software. They reported me, and now my account status is "invalid account." Please help me recover my account. I don't use illegal programs; I don't know how to use that kind of thing.

[humble sequoia]

@steel basalt

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bright ravine]

this fixed it!

but ive had it on for a while and it was working fine

[pseudo ravine]

It seems like something about the storage caused an issue

[bright ravine]

either way thank you so much

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1634)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[serene sigil]

Hello sir,
If a single category can contain 50 ticket channels and Discord has a maximum limit of 500 channels, then if I create 10 categories for opened tickets (for example: opened tickets 1 … opened tickets 10), and another 10 categories for closed tickets, will this setup ensure that up to 500 channels can be created without any of them appearing at the top of all channels, and that ticket creation will stop once the 500-channel limit is reached?

[serene sigil]

yes

I need to solve the problem where tickets, after being created, are randomly placed in other categories or locations. Too many tickets are being created too quickly to handle, so I want them to be placed in a controlled location for proper processing.

[scenic forum]

While 50 channels per category is discords limit. Ticket tool limits it to 45 channels per category so you'd need to keep that in mind.
Nonetheless you should be fine with 10 open and 10 closed since the limit is 500 channels overall
250 open and 250 closed would also mean the limit is reached

[scenic forum]

The tickets are placed in the order of the categories you have selected on the dashboard. Once category 1 is full they will enter category 2 and so on

The premium bot is generally faster and more reliable as it can only be used by other premium servers

[old grail]

how long does it take before ticket tool registers that it is in a server on dashboard?

[lilac junco]

It does that immediately. You will need to press the sync servers at the top.

[old grail]

thank you

[iron night]

Gave +1 Rep to @lilac junco (current: #44 - 89)

[lament dune]

How to do a menu where everyrone can create a ticket ?

[lilac junco]

Do you want to setup a ticket system for your server?

[lament dune]

Yeah

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@lament dune refer to the embed above.

[lament dune]

I will try to do that

[mild quail]

Sos

[lilac junco]

If you're a member in that server the best you can do is contact the staffs.

[mild quail]

Who are the managers?

[lilac junco]

For this server?

[thick socket]

Guys how can i invite the ticket tool to my serv it wont let me

[copper trail]

Help me pls

@lilac junco

[lunar solar]

Please refrain from pinging members of the community for help unless they have specifically asked you to ping them. They will assist if they can/want to.

[copper trail]

Okay sorry

[lunar solar]

Can you do /debug in mm-tickets please

[copper trail]

I did

[lunar solar]

Alright I will take a look

[copper trail]

It said the application did not respond

[copper trail]

Oh.

[lunar solar]

Ticket Tool does not have Send Messages to mm-tickets channel

[copper trail]

How do I give it permission?

[lunar solar]

Grant it that permission in the channel settings and send it again.

Right click edit channel / settings cog --> Permissions --> Ticket Tool --> Send Messages ✅

[copper trail]

Its telling me to share a link with u

The channel was locked

[lunar solar]

Thats okay I have already seen it

[copper trail]

Okay

[lunar solar]

That link is just this

[copper trail]

Okay

[copper trail]

Let me do that

[lunar solar]

No worries, once complete attempt to send the panel to Discord channel mm-tickets again

[lilac junco]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[copper trail]

Tysm

[lilac junco]

@thick socket refer to this embed to invite ticket tool.

[copper trail]

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar (current: #17 - 468)

[copper trail]

... it just told me to.

Oh nvm

[lilac junco]

Ignore the message if you're thanking them.

[copper trail]

Yeah I saw that

[lunar solar]

No worries

Have a good day / evening.

[copper trail]

Thank you, you to

[lunar solar]

shh helper

[copper trail]

Lol

[scarlet monolith]

How I can start

[still lava]

Mrburger

From Arabic (AR) To English (EN)

Open up, Tickett

Translation requested by Mrburger from Flag-Reaction Feature.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lilac junco]

@spark zealot ^

[still lava]

Mrburger

From Arabic (AR) To English (EN)

Come on, Tickett. I'm Ticket 11595

Translation requested by Mrburger from Flag-Reaction Feature.

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[lilac junco]

@round furnace ^