🆘│community-support

[lilac junco]

Does your role have administrator permissions?

[lyric star]

Yes

[lilac junco]

Hmmm

I'm not sure of the issue, please #🎫│make-a-ticket

[lyric star]

Ok, thanks!

[scenic forum]

Could you use /debug on your server?

[lyric star]

I will test

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

You don't have administrator

[lyric star]

I have

[scenic forum]

You don't

[pliant stone]

Hallo hab admin und alles weis nicht was ich alles angeben muss und wo damit es funktioniert

Also so das die Tickets angezeigt werden

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[scenic forum]

Folge dem embed oben

[humble sequoia]

━━ Jacobpl02's inquiry has been moved to a ticket ━━

[void raven]

how would i get something like this to open up when making a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

Refer to the embed above

[unborn girder]

Hello, my ticket is bugged. When I click to close the ticket, the options to store, open, and delete disappear from the panel, and I can't use the functions. I don't know why this is happening.

[mystic dew]

SOS

[lilac junco]

I suggest you #🎫│make-a-ticket

[humble sequoia]

@mystic dew, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mystic dew]

Whenever I make a ticket, I click count as the most there is and then it says there is only one

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[arctic elk]

I need help with how to get it

[slate skiff]

Gm

[dapper apex]

is there a way to transfer a panel from one server to another

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[lilac junco]

Refer to the embed above

[dapper apex]

of course its server owner only

[lilac junco]

Yep.

You can always ask the server owner for the key

[dapper apex]

yeah that would be great if the server owner wasnt an alt i lost access to

[lilac junco]

Oof.

[somber dawn]

Would anyone know what would cause Automation in the tickets to spam like multiple messages for the same automated message within a ticket when it should only be sending it once? 💀

[jaunty egret]

how invite gold ticket tool

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lilac junco]

Refer to the embed above.

[crystal flame]

how to see the ticket claimed by someone in different panels

[lean condor]

@humble sequoia

[sly stump]

whenever i try to close a ticket or send a command in a certain channel the commands doesn’t go through but it does in others, is it a permission(s) issue?

[gentle goblet]

Do you have permission in the server to run those commands?

[sly stump]

yes

[gentle goblet]

What does it show when it doesn’t go through?

[sly stump]

the first screenshot is in a channel it doesnt send in and the second screenshot is a different channel that lets the command run

[gentle goblet]

Can you try running the /debug command in that channel?

[sly stump]

it shows the same message

[gentle goblet]

Can you make sure ticket tool has the SEND MESSAGES permission in that channel?

[sly stump]

it was a problem with the view channel permission, thank you for your help

[iron night]

Gave +1 Rep to @gentle goblet (current: #254 - 2)

[gentle goblet]

Can you explain your issue in more detail? What do you mean by this?

[crystal flame]

so we have 3 panels

[gentle goblet]

Can you share your automation?

[crystal flame]

3 buttons for our tickets. and everyone that pressed the button in a particular panel. how can we limit it to jsut that

how can we limit the view of our statistics to see the ticket claimed per panel and not the total ticket claimed for all panel

[gentle goblet]

Can you show me what it looks like now?

[crystal flame]

ill just make a ticket

[gentle goblet]

👍

[worthy drift]

/help #1448538766389022765 message

[gentle goblet]

Hi, how can I help you?

[marsh swan]

how long does it take if i do cashout on paypal?

[humble sequoia]

@marsh swan

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[onyx nebula]

Hello any support ?

[humble sequoia]

@onyx nebula, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[onyx nebula]

i want to assign the claim mod username next to the channel name

[scenic forum]

{claim.user.name}

[onyx nebula]

is there a way to clear all closed tickets

alltogether like purge the channels

[scenic forum]

The server owner can use
/purge
Note no transcripts or logs will be made

[onyx nebula]

okay thanks

[granite belfry]

Hello, may I ask, I can't trade on STK, I don't know why, even though I've never done any duping or fraud, and I've just returned to playing the game. Is there anyone who can help me?

[humble sequoia]

@granite belfry

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[warm lantern]

My whole Pc starts to lag like insane

I got the free tweaks

[humble sequoia]

@warm lantern

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[split sparrow]

whats up
my ticket bot just says not responding
whatever command i try
how do i fix

[lilac junco]

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Make sure the bot has these permissions.

[split sparrow]

it has all of thoose

[scenic forum]

Its missing the View Channel permission inside the channel

[simple orbit]

Could someone tell me if it's possible to use the command "$new {userid}" with an argument that calls up the form, similar to when I click the "create ticket" button?

[scenic forum]

Thats not possible

[tribal cedar]

Hey happy!

[simple orbit]

Do you know of any other bot that can handle this? I only have one variable, which is "name," could I use the "reason" field to pass this name? However, I would still need another bot to act as an intermediary between Sapphire and Ticket Tool. Does anyone know of another bot that could solve this problem?

[scenic forum]

It is not possible due to discords limitation
The user needs to open the ticket themself via a button or interaction for forms to be able to appear

[simple orbit]

Is there anything similar to Sapphire that allows text input?

[scenic forum]

I dont know
Nontheless you wont be able to make forms appear with a third party bot

[simple orbit]

In that case, I would mitigate the issue by passing the "name" in the "reason" field, so any form of text input would work for me. And I would use $new {userid} "name"

[scenic forum]

Im afraid i dont understand the question inside that message

[patent plume]

is the bot down for anyone?

[scenic forum]

The bot is not down
Can you elaborate your issue

[patent plume]

bot is not working in multiple of our servers

commands do nothing and interactions are all failing.

[scenic forum]

Can you use /debug server the issue appears in

[patent plume]

trying now 1m

the application did not respond

[scenic forum]

Which bot is on the server
Ticket tool gold or white

[patent plume]

gold

[scenic forum]

Are you sure that the premium didn't expire?

[patent plume]

I mean we have it in like 18 servers so I dont think so

[upper flower]

which server of urs

[patent plume]

one sec

this is one

[patent plume]

ok so sub is not active?

[upper flower]

Correct. You had premium, and premium/gold bot was active, premium went away, gold bot stopped working in ur server

[patent plume]

perf ill have it fixed then

[upper flower]

so i'd double check ur subscription

[patent plume]

thank you!

[upper flower]

Anytime

[dense idol]

For some reason I can't see ads which limits me quite a bit since I can't get weapons for days or experience weapons);

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[near crane]

why doesnt the dashboard update until i logout and log back in

[near crane]

@upper flower

[gentle goblet]

Wdym?

[near crane]

like in the dashboard nothing updates my avtar,servers ect

[eager trellis]

Can i get help for being Blocked by my Crew leader for unknown reasons?

[near crane]

until i logout and log in

[tribal cedar]

Hello. Please use #🎫│make-a-ticket we dont need to hear specifics

[foggy sparrow]

Stop tagging staff

[midnight geyser]

How do I set ticket tool up I made a vrc group and im working on the discord of the group and im unsure on how to set it up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Please see above ^

[green sage]

hi my sub auto renewd didnt even realisecan i cancel and refund?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[native wigeon]

وين سبورت عرب؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[native wigeon]

Ok

How do I add an emoji to the ticket panel?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[zenith bridge]

i have the transcript channel set, and in the channel, the bot has every permission?? i cant see the issue

[scenic forum]

Can you use /debug inside the transcript channel?

[zenith bridge]

let me try

[worthy drift]

Hola

[scenic forum]

The bot is missing the View Channel permission inside the channel

[zenith bridge]

definitely not

[scenic forum]

The last time i checked we talked about Ticket Tool not Discohook

[zenith bridge]

OH OMG IM SO SORRY HELLO

[zenith bridge]

that was rhe issue. i am so stupid

LMFAO THANK YOU 😭😭😭

[scenic forum]

Youre welcome

[midnight geyser]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2849)

[worthy drift]

Me reportaron injusta mentalmente por 10 día en ningún momento hice AI

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[worthy drift]

@humble sequoia

[gentle goblet]

Need any help?

[worthy drift]

Yes

[worthy drift]

Yes

[gentle goblet]

What do you need help with?

[worthy drift]

I received a report for AI for 10 days, which I never did AI at any time; here is the evidence. https://drive.google.com/drive/folders/1-N5dUz2-w1ZvQ8rDcEmB5SHr7mmlvSFm

[humble sequoia]

@worthy drift

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worthy drift]

I received a report for AI for 10 days, which I never did AI at any time; here is the evidence. https://drive.google.com/drive/folders/1-N5dUz2-w1ZvQ8rDcEmB5SHr7mmlvSFm

[scenic forum]

As stated multiple times now
youre on the wrong server

[worthy drift]

Ok y cuál el servidor entonces

[worthy drift]

Okay, so which server is it then?

[scenic forum]

We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[worthy drift]

Ok ok

[humble sequoia]

@upper apex

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[minor hollow]

Hi

[lilac junco]

Hey there! Do you need help?

[minor hollow]

Yes

[lilac junco]

Explain your issue

[humble sequoia]

@minor hollow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[minor hollow]

Ok

[gray parrot]

How do I change this text?

[austere forge]

Description field in the Dropdown option

[gray parrot]

Are you talking to me? Yes, I want to change it, but I can't find the command on the dashboard.

[austere forge]

Yep, refer to the message I sent

[gray parrot]

Yes, I want to change it, how?

[austere forge]

Dashboard > Panel configs > Dropdown - Description field

[gray parrot]

Okay, I'll try it and get back to you. Thank you.

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1223)

[drifting prairie]

The verification button doesn't work?

[austere forge]

You are already verified, so it doesn't matter

[drifting prairie]

Why am I unable to edit the text inside here?

Trying to edit the default message but it wont let me

[lilac junco]

If you don't have premium you can only edit the message where it says To create a ticket react with

[drifting prairie]

That's what I'm trying to edit, but it wont

Oh - I'm in the wrong field

I'm trying to edit "Message content" - but the actual content is in "Embed Description"

[lilac junco]

Message Content can't be edited.

Unless you have premium.

[drifting prairie]

Yup - figuring it out slowly, Seems quite complicated / confusing for a first timer 🙂

[lilac junco]

This is an example of what Message Content does

Hey there!
To create a ticket react with ✉️

It basically just adds a message before the embed

[drifting prairie]

How do we get it to update on the discord?

[vocal ginkgo]

Guys i did everything but idk why my staff members can't see the ticket still

They can only see the ticket which is made by me not the members

[lilac junco]

Resend the panel.

[lilac junco]

Hey there!

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

Refer to the 1st and 3rd step

[vocal ginkgo]

If i enable this doesn't this mean only staff members will be able to create it ?

[lilac junco]

I know, that's why I said ignore the 2nd instruction. Refer to the 1st and 3rd

[vocal ginkgo]

I haven't disabled any roles, i just want to know why my staff members are unable to see the tickets

[idle skiff]

Why no matter what I do the bot ALWAYS doesn’t respond

[vocal ginkgo]

Everything is setup but the only problem is that they can't see the tickets created by members

[lilac junco]

Panel Configs > General > Support Team roles

Make sure your staff roles are in there.

[vocal ginkgo]

Yea i did this too

Still not working

[lilac junco]

Hey there! Refer to the embed below.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lilac junco]

Hmm, no disabled roles you say?

[vocal ginkgo]

Yip

Yup*

[vocal ginkgo]

Is there any problem ? Because i did everything correctly but still my staff members can't see the tickets

[lilac junco]

Panel Configs > Permissions > Support Team Permissions

Click on open permissions. Can they view channel?

[vocal ginkgo]

Yes they can

[lilac junco]

I'm unsure of the issue. Please #🎫│make-a-ticket

[vocal ginkgo]

Umm how do i copy my server id ?

[lilac junco]

Click and hold on your server, then scroll down you'll see the option.

I can show you a video.

[vocal ginkgo]

Ok

[lilac junco]

Should I send a video?

[vocal ginkgo]

Yip

Yup*

I'm using phone btw

[vocal ginkgo]

Ohh thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #58 - 35)

[lilac junco]

You're welcome!

[vocal ginkgo]

Tysm for the help

[drifting prairie]

Is there a character limit for the description field on the embed?

[lilac junco]

Yes.

[drifting prairie]

Is there a way to increase it?

[lilac junco]

With premium.

[opaque otter]

Probably a dumb question but how do you get the delete ticket open pop up to be in the tickets?

[lilac junco]

Could you explain what you mean?

[opaque otter]

Like the support ticket controls like how do I get the delete button in stuff to show up so I don’t have to manually type in delete ticket

[lilac junco]

Can you go to Panel Configs > Buttons > Delete Ticket

Is Show this button enabled?

[opaque otter]

Yes it is enabled

[lilac junco]

Was it already enabled or did you just enable it?

[opaque otter]

It was already enabled

[lilac junco]

Hmm

[lilac junco]

Try resending your panel then test it again.

[opaque otter]

So resend it or update it ?

[lilac junco]

Either one.

[opaque otter]

So now it’s saying it doesn’t have the permission to view the channel but I gave it all the permissions ?

[lilac junco]

Alright
Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

All these permissions are required, make sure it has these

[opaque otter]

Where would I go to edit the bots permission?

[lilac junco]

Server settings > Roles > Ticket Tool

For the channel just edit channel permissions and add the bot, give it the permissions listed.

[opaque otter]

Gave it every permission this is what is says

[harsh epoch]

Hey there!
Try referring to the embed below

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[opaque otter]

Thanks i appreciate it I have no idea which emoji was wrong but i figured it out thanks

[iron night]

Gave +1 Rep to @harsh epoch (current: #30 - 166)

[harsh epoch]

Glad you got it working!

[simple canopy]

.

[molten cliff]

How do I let another role (moderator for example) view all tickets even though that role doesn't have Administrator

(I know how to give access to that role to each opened ticket, but is there a way to automatically do that for each and every ticket opened from ticket tool)

[lilac junco]

Panel Configs > General > Additional Roles

[molten cliff]

What command exactly?

[lilac junco]

Go to the link I'm going to send below.

[humble sequoia]

https://tickettool.xyz/manage-servers

[lilac junco]

@molten cliff let me know when you clicked on the link.

[molten cliff]

Is this correct?

And what's the difference between support team role and additional role?

[lilac junco]

Support team roles are those who handles tickets. Additional roles can be of your choice, for example if you want someone to see tickets but they don't need to handle it and you don't want them to have admin perms, they should be placed in additional roles. They can view tickets.

[lilac junco]

And yes this is correct.

[molten cliff]

How can I let them talk in it? Should those roles be in Support Team roles instead?

[lilac junco]

They can talk in tickets with additional roles.

[molten cliff]

What exactly does "handle" mean? To be able to close tickets?

[lilac junco]

Handle means to take care of tickets that has been opened. Basically let's say you open a ticket for support and I help you in the ticket, that means I handled the ticket.

[molten cliff]

Oh, thank you!

thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #58 - 36)

[lilac junco]

[warped depot]

Hi everyone, could someone help me figure out how to get ticket authorization so I can contact game support?

[scenic forum]

Hi i think youre on the wrong server

[warped depot]

Oh, thank you for letting me know.

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 557)

[dusk elbow]

I added the Ticket Tool to my server, but when I open the Dash panel, the server I added it to doesn't appear. It has all the permissions, and I have them too, but when I try to use a command, it says I don't have permission, or the app didn't respond.

[scenic forum]

Can you use /debug?

[dusk elbow]

Yes

[scenic forum]

1. The bot is missing the View Channel permission inside the channel
2. You need Administrator or a dashboard role to access the dashboard

[dusk elbow]

I will check

[violet lark]

How can i make an specific role see this? Cuz whenever someone closes the ticket they cant see this message, they js get kicked out.

[scenic forum]

Any role marked as support team role should be able to see it by default
Panel config -> General -> Support team role

[violet lark]

What if i also added it by additional roles, would that make any difference?

[scenic forum]

If you want them to handle tickets you should put them into support team roles

[violet lark]

this right?

[scenic forum]

correct

[violet lark]

that still aint working tho

[scenic forum]

It doesnt work on existing tickets only on new created tickets

Can you show me a screenshot of
Panel config -> permissions -> Support team permissions -> Edit closed

[violet lark]

that?

[scenic forum]

on newly created tickets the support team roles still cant see the closed state?

[violet lark]

it still aint working..

[scenic forum]

Are you sure you're editing the correct panel?

[violet lark]

Yea, its added on all the tickets

they have staff team role, but still cant do it

[scenic forum]

Please remove it out of the additional roles

You shouldn't have the same role in both

[violet lark]

what does additional roles?

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[scenic forum]

Refer to the embed above

[violet lark]

I still dont know what it means, BUT the other thing works now

Thank u

[hollow reef]

Hi, I have a question about the bot. When members of my server create a ticket, can it be created as a private channel that only moderators and the server creator have access to? If so, please help.

[lilac junco]

Hey there! So yes. I'll explain the steps briefly below.

[lilac junco]

1. Create a category only for tickets and only allow your moderators to see it.

2. Go to Dashboard, Panel Configs > General > Support Team Roles in that section add your support team roles (aka your moderator roles)

3. Go to dashboard Panel Configs > Category > Category created/opened
   There set the category you created in the first step, and tickets that are opened will automatically be sent there allowing your moderators to see tickets.

[hollow reef]

okay thank you sm!!!!

[lilac junco]

[hollow reef]

thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #57 - 37)

[lilac junco]

Glad I could help! Let me know if it works.

[verbal tinsel]

i got scammed where do i go?

[humble sequoia]

@verbal tinsel

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[verbal tinsel]

i got scammed where do i go? to blacklist there server

[pseudo ravine]

If this is related to the Ticket Tool Discord bot, then please make a ticket in #🎫│make-a-ticket

[pseudo cliff]

How to make ticket tool ping the staff when the ticket is opened

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[barren elm]

whats the cmd to @ a role in the ticket mesaage

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please

[barren elm]

@austere forge it doenst show what role

[scenic forum]

That is just the dashboard preview it will work once you actually open a ticket.

[barren elm]

I got it thank yall

[civic aspen]

Yo

[civic aspen]

Yo I need help

[humble sequoia]

@civic aspen, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[civic aspen]

I’m trying to make a ticket

But it doesn’t work

[scenic forum]

Are you staff on the server youre having issues on?

[civic aspen]

No it stab

S t b

[scenic forum]

Then we arent able to help you
Youd need to reach out to their server staff

[civic aspen]

It keeps saying channel is full

[scenic forum]

As stated above youd need to reach out to their servers staff

[civic aspen]

Ok

[kind raft]

I just edited a ticket dropdown menu in the web editor but in the discord server its still showing the old version despite me hitting the save button in the web editor

Am i missing something?

[scenic forum]

You need to either resend the panel or update it

[kind raft]

Such a simple subtle fix lol, thanks a ton

[flint portal]

How do you use a ticket?

[civic aspen]

Yo

I need help

[wise gyro]

so i invited my bot to my server but on the dashboard it still says its not in the server

[scenic forum]

Can you use /debug on the server?

[wise gyro]

ill try that

it says application did not respond

[scenic forum]

1. The bot is missing the View Channel permission inside the channel
2. You need Administrator to access the dashboard

[wise gyro]

i got it to debug

[scenic forum]

Refer to point 2 of my message

[wise gyro]

yea im thinking that might be the issue

[scenic forum]

It is the issue
You do not have Administrator nor a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 12, 2025, 10:46 PM

[modest horizon]

How do I edit the “create ticket”

[scenic forum]

Panel config -> Buttons -> Create ticket

[modest horizon]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 558)

[wise gyro]

Alr thanks for the help

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 559)

[modest horizon]

Now what?

[scenic forum]

Now you need to resend the panel

and remove the emoji out of the text field

[modest horizon]

How do I do that?

[scenic forum]

with these at the main panel menu

[prime moon]

Appeals slap battles

[humble sequoia]

@prime moon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[humble sequoia]

@pure plank

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[modest horizon]

I still only see this

Where are the panels

[scenic forum]

Did you resend or update the panel?

[modest horizon]

How do I get the link

[scenic forum]

Just use the Send function instead

[modest horizon]

Ok

How do I make a ping when a member makes a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@modest horizon refer to the embed above

[modest horizon]

Do I have to send it now?

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 560)

[placid prairie]

Guys,I wanna report a hacker

How do I report?

I tried to report but they didn't send me the ticket

[tribal cedar]

Hello. This is a ticket tool support discord. They have no affiliatons with whatever game you are playing.

[placid prairie]

I thought this is for tsb only?

[tribal cedar]

Idek what that is mate

Sorry wrong place

[placid prairie]

.

[last elm]

.

[naive whale]

If I have ticket tool premium inside my server do I still need regular ticket took there

[lilac junco]

Thats your choice.

[worldly helm]

That depends on if you have an active subscription and if yes how you are subscribed.

[cinder bough]

Some of my discord members get the message "No Permission" when trying to create a ticket and can not figure out why.

[lilac junco]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[cinder bough]

I will check those, thank you @lilac junco

[lilac junco]

Let me know if it works

[cinder bough]

@lilac junco I had Blacklist Roles set as I thought the referred to the setting commands.

[lilac junco]

Blacklisted roles will remove the ability to be able to use create ticket buttons etc.

So yeah remove the members role from there

[rustic yarrow]

If someone makes a ticket and it gets manually deleted it now says they cant make a new one because they already have one open

How do i fix that

[austere forge]

Run the /debug command and clear cache with the boutton attached

if doesn't work after this, please #🎫│make-a-ticket

[glass ibex]

Hello

Idk whats wrong with it

Everytime i setup it, it wont respond

[scenic forum]

Can you use /debug?

[glass ibex]

Also same

[scenic forum]

The bot is missing the View Channel permission inside that channel

[glass ibex]

Ill check

Its worked, ty so much

[sterile badge]

How can I make it so ticket tool reads bot messages to check for commands

Like if a bot sends $close instead of me, how can I have it read that

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@sterile badge refer to step 3 above

[sterile badge]

thanks

[dull charm]

My sub runs out tomorrow. Any deals pls boys 🙌🏻

[high spear]

hello

Can someone help me, I can't log in to Meridian?

[humble sequoia]

@high spear

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wise kernel]

Q: How to make tickets auto close?

[high spear]

I can't log in to Meridian

[lilac junco]

Technically you can remove the "are you sure you want to close this ticket" message.

So when you press close it closes without asking any question.

[humble sequoia]

@high spear

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lilac junco]

Panel Configs > General > Two Step Close

This will removed the Are you sure you want to close this ticket message.

@wise kernel

[daring citrus]

Hi for some reason whenever I run any commands it just comes up with the error the application did not respond

[worldly helm]

Hey!
Please try using the /debug command.

[daring citrus]

Not Working

[worldly helm]

The bot is missing some permissions.

[daring citrus]

Which perms are needed?

[gritty flare]

Opa

[worldly helm]

You need to add the permissions with a ❌ next to them.

[daring citrus]

All of these are given

[worldly helm]

Make sure they are given in the Channel.

[daring citrus]

It's working now thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1039)

[worldly helm]

[gritty flare]

Opa

Boa tarde

[fleet badger]

hi! Im trying to set up an ID verification in my server (its not nsfw just 18+). I have seen ticket tool used for it before. does anyone have any tips for setting it up? thank you in advance

[austere forge]

Refer to the embed below, that's surely what you're looking for

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[willow sedge]

How to open a ticket here

[latent dawn]

You can ask your issue here or just open a ticket on #🎫│make-a-ticket

[willow sedge]

I just opened a ticket

Thanks

[proper brook]

uh

when i try and set up the bot it says the application denied

...

😭

[harsh epoch]

Hi there!
Could you check that the bot has the following in the channel you're trying to use the command in

• View Channel
• Send Messages
• Embed Links

[pliant cedar]

Nem um ADM do servidor 8 pra me ajudar

???

[next warren]

Hello everyone, what should I do if I get a 407 proxy error?

[scenic forum]

Could you show a screenshot?

[humble sequoia]

@next warren

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

@next warren please do not dm me
Youre on the wrong server we cannot help you

[plush patrol]

Hola alguien puede ayudarme, debo completar misión diaria debo hablar con galinda pero no está o está bug no puedo hacer la misión

[jade topaz]

I tried to setup the ticket thing and it didn’t work it said the application didn’t respond

[foggy sparrow]

Lugar equivocado

[zinc osprey]

I’ve tried to setup the ticket for my server and it didn’t work and I donr know what to do

[tranquil bison]

which one there's two bots, one doesn't work if the other one is active in the server... Or perhaps a permission issue in the server

[gentle goblet]

Does the bot have the view channels permission in that channel?

[gentle goblet]

Does the bot have the view channels permission in that channel?

Please check and make sure, and then let me know

[zinc osprey]

Ok

It dose

Does*

[jade topaz]

Is there a way to give a member access to the dashboard without giving them admin perms?

[lilac junco]

Server configs > Dashboard Roles

[jade topaz]

Thank you. Also, would that be enough or should I give the user more permissions?

[iron night]

Gave +1 Rep to @lilac junco (current: #57 - 39)

[lilac junco]

That should be enough I believe.

[jade topaz]

Alright, preciate it!

[lilac junco]

[fleet bronze]

Is there a way to offer service and take paid on discord with discord bot?

[sweet parcel]

Yo how do I add questions?

[neon warren]

How do I go about taking the buttons on a default ticket panel and putting them on a webhook?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[latent dawn]

Refer to the embded above ^^

[severe gulch]

Somthing problem with my server

[rose nova]

Hi friend, I have a question. How can I see how many tickets each administrator has closed on my server?

[inner kernel]

INDICATOR KAISE MILEG please help

[tidal minnow]

Tickets logs

[rose nova]

From the website, then?

[tidal minnow]

Yes, choose a private channel where the bot will send the logs

@rose nova

[rose nova]

thank you bro

[iron night]

Gave +1 Rep to @tidal minnow (current: #436 - 1)

[tidal minnow]

You're welcome

[jade topaz]

The ticket tool

[jade topaz]

Nvm I found the bug

[tranquil bison]

[fading oak]

hi why the application doesn’t respond?

[lilac junco]

Hey there! Refer to the embed below.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[round wigeon]

Help! I've tried everything, but this keeps appearing.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[lilac junco]

Hey there! Refer to the embed above.

[fading oak]

how can i change the nome of the panel?

@lilac junco

[lilac junco]

Press the rename option.

[austere forge]

Dashboard > Panel configs > And use the bouton rename

[round wigeon]

now he was forced

[lilac junco]

What do you mean?

[fading oak]

wait i didn’t find that

[round wigeon]

I meant to say thank you, but the translator misunderstood.

[iron night]

Gave +1 Rep to @lilac junco (current: #56 - 40)

[lilac junco]

@fading oak refer to this.

[unkempt gazelle]

How tk fix this

[worldly helm]

Hey there 👋 Please try doing the /debug command in that channel.

[fading oak]

where i can find the dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[fading oak]

sorry is the first time whit this bot

[lilac junco]

[unkempt gazelle]

I have tried

[worldly helm]

Did you use the command just now?

[unkempt gazelle]

Yes

[lilac junco]

I've linked the dashboard above.

[worldly helm]

What's the name of the channel you used the command in?

[unkempt gazelle]

Marox

@worldly helm

[worldly helm]

I don't see any debug command being used in a channel named Marox.

[unkempt gazelle]

Idk how I will fix it just say please

[worldly helm]

The bot is most likely missing permissions in the channel. Make sure the bot has all of these permissions.

[unkempt gazelle]

How I will enable these things

[unkempt gazelle]

?

[worldly helm]

Please stop pinging me.

This is how you grant permissions in a channel^

[unkempt gazelle]

Thank u sm done

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1040)

[unkempt gazelle]

One more thing how I will edit my ticket section like this

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lilac junco]

@unkempt gazelle refer to the embed above.

[unkempt gazelle]

I have not understand 🥲 pls send recording

@lilac junco

@lilac junco

[torpid zenith]

I need help updating my registration to access the classes

[lilac junco]

Please stop pinging me. I'm recording a video to show you. Be patient.

[humble sequoia]

@torpid zenith

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[unkempt gazelle]

Ok bro please show from the beginning

[brittle scaffold]

how can i make the ticket tool ask questions before creating the ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Hey! 👋
Please refer to the embed above^

[lilac junco]

@unkempt gazelle

[unkempt gazelle]

Ok I am doing thanks

[brazen ruin]

Switched to premium and I now nolonger have access to manage my servers.

What command do I need to run to have access again?

[worldly helm]

Hey 👋
What's the server ID of your server? I'll take a quick look at your dashboard.

[brazen ruin]

2 servers.

[worldly helm]

Please send the server ID of the server you don't have access to currently.

[brazen ruin]

Where are the server IDs?

[worldly helm]

You right click the server name and click on Server ID.

[brazen ruin]

1387281197373329409

1385574943701336244

[worldly helm]

It seems like you have the premium bot enabled on both servers but didn't invite them yet. Please see below on how to invite the bot 😄

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[brazen ruin]

Yeah, it’s now giving me “You don’t have access to this server” and I am unable to manage them.

Perhaps you can share a command with me to enter in the server chat channel?

Last time I was given a command to use that worked and allowed me to regain access.

[worldly helm]

You can either invite the premium bot using the "here" link above or use the /botswitcher command to switch to the default bot.

[brazen ruin]

Okay, I will run the command to regain access and then follow the steps above.

[torpid hamlet]

somone please tell me how to set up the panel

im so confused

[harsh epoch]

Hey there!
Please try referring to step 2 and 3 of the embed below

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[torpid hamlet]

thank you so much @harsh epoch

[rugged blade]

How do you remove bots from being able to access tickets? ( trying to remove pluralkits access )

[scenic forum]

The bot cant have administrator or a support team role

[rugged blade]

Ahhh okay

[zenith vapor]

Gm the site isn't working. It's showing some kind of big red error

[lilac junco]

Can you send a screenshot?

[zenith vapor]

Yes

[zenith vapor]

That's it

[humble sequoia]

@zenith vapor

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zenith vapor]

Ok thanks

[onyx solar]

How to setup who can delete closed tickets?

[lilac junco]

What you mean is to stop members from closing their own ticket?

[onyx solar]

If ticket is closed i want allow role to delete tickets

[lilac junco]

Panel Configs > General > Support Team Roles

[lilac junco]

Update your panel. Now the role you set as support team roles will be able to delete tickets.

[ionic iron]

why does it say i have the free ticket tool when i pay for it every month?

@lilac junco

[stable rivet]

what do i do if i didnt get a transcript

i just got that message

error?

[lilac junco]

Hey there don't ping me please! That Free indicates the 7 days free trial not your current subscription.

[lilac junco]

Did you open the ticket?

[ionic iron]

yeah but it says i dont have a subscription at all

[stable rivet]

yeah

i opened a ticket on a server and i got only the message it got closed

didnt goot a transcript

[ionic iron]

i even had a custom pfp and banner for my server and it took it away it even says “purchase premium” when i pay for it

[stable rivet]

just wanna know if it was an error from tickettool or if it was just deleted

[lilac junco]

Reach out to the server staff. They most likely did not enable send transcripts to ticket owner.

[stable rivet]

they do have transcripts on cus they need logs, this its the first time i didnt got a transcript

ig ill just need t o wait for staff response

[lilac junco]

Can you use /botswitcher in the channel of your panel?

[smoky tartan]

How long does it take for staff to respond to my ticket?

[lilac junco]

Reach out to their staff. As you're not on the staff team we can't help you.

[lilac junco]

Please be patient. An English support ticket estimates around 30 minutes. That's an average response time.

[smoky tartan]

Ok

What’s the longest it will take

[lilac junco]

As I said, the average response is within 30 mins. Be patient, support staffs must be busy.

[stable rivet]

oke

[pseudo ravine]

You don't have an open ticket in this server. You will need to be patient and wait for the staff of the server you opened a ticket in

[minor osprey]

Im trying to setup a Server and when I try to set up the Ticket bot, none of the Commands are working and when I try to Look up the help command and use it the same thing keeps popping up, which is this

[scenic forum]

Can you use /debug?

[minor osprey]

Let me try it out

No I can't

[scenic forum]

Ticket tool is missing the View Channel permission inside the channel

[minor osprey]

Ohhhhh

Okay thank you so much I Appericiate it

[jade topaz]

Hello there, for some reason, the Claim Ticket option doesn't appear even though I enabled all buttons.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@jade topaz refer to the embed above

[jade topaz]

Oh, it's a premium feature?

[scenic forum]

correct

[jade topaz]

Ah, that makes sense now. I previously administrated a server and they had this option. When I set up a friend's server however, I didn't see it. So, I suppose that server had premium.

Have a good day!

[grizzled summit]

You may. You just can not use markdown here.

[jade topaz]

Are you referring to the text that got blocked by the bot?

[grizzled summit]

Yes. If you reply or @ someone with thanking them it will add rep to the user. We allow that.

[jade topaz]

Oh, alright. Thanks.

[iron night]

Gave +1 Rep to @grizzled summit (current: #45 - 79)

[jade topaz]

Thank you as well.

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 563)

[grizzled summit]

[shy kettle]

Guys when I type /setup it just says the application didn't respond

[scenic forum]

Can you use /debug?

[shy kettle]

Ill try sorry im.new to it

[shell shard]

Why does it say this?

[shy kettle]

Same here

[scenic forum]

The bot is missing all permissions with an X inside the channel

[scenic forum]

The bot is missing the Send Message permission inside the channel

[shy kettle]

Ohhhh

[crystal gorge]

I’m trying to make it ping the staff role so I put that in on the dashboard to try and make it to ping what do I need to do to make it work?

[scenic forum]

Youd need to use <@&RoleID> if youre going with discords formatting

[crystal gorge]

Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 564)

[shell shard]

Tysm

[shy kettle]

What do i do for this

[scenic forum]

You select the channel where the ticket creation menu will be sent in

[shy kettle]

Ohhh

Sorry im thicc

[torpid zenith]

/close

[jade topaz]

What do I do if I wanna make a channel for requesting tickets ticket tool is in my server but isn’t working

[torpid zenith]

Hola, ya no necesito asistencia.
¿Podrían cerrar este ticket por favor?
Gracias.

[latent dawn]

Esto no es un ticket.

[latent dawn]

Maybe the bot doesn't have permissions to view the channel you want to. Refer to the embded for giving the neccesary permissions.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

Can u go on dms

[latent dawn]

I would like to mantain the support on this channel.

[jade topaz]

Ok

[latent dawn]

Please, do not dm me.

[jade topaz]

How can I show u

Ok

[latent dawn]

You can just send a picture here.

[jade topaz]

Like I wanna make a channel to create ticket but my members can’t request tickets

Ticket tool is added

[latent dawn]

Did you setup the bot?

[jade topaz]

No how

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Refer to the embded above ^^

[torpid zenith]

I would just like to close the ticket.

[jade topaz]

Yo wait can u do it for me I don’t know how

[latent dawn]

If you have a ticket opened, just close the ticket with the button "Close" or ask on your ticket to be closed. This channel isn't a "ticket" and it can't be closed.

[latent dawn]

Im sorry but I am not going to do that.

[jade topaz]

Bro it’s not letting me create a panel

[latent dawn]

I recommend you opening a ticket on #🎫│make-a-ticket so they can see it deeply.

[torpid zenith]

Okay, thank you for your help.

[lofty hamlet]

Bonjour j’ai vue sur YouTube une vidéo promotionnelle pour un lobby bot gratuit en rejoignant le serveur Discord comment faire pour en profiter s’il vous plaît merci 🙏🏻

[grand sparrow]

how do i make it to where when people open a ticket it makes them fill out questions?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[latent dawn]

Refer to the embded above ^^

[grand sparrow]

is it a desktop only type of thing or can it be done from mobile?

[latent dawn]

It can be done on mobile.

[true dune]

I feel so dumb asking this but i just cant find the reason regular members "dont have the permission to create a ticket"

where can i change that ;(

[pseudo cliff]

how to make multiple selections pop up?

[vocal oriole]

I would like help requesting a refund for Gold Coins.

[gentle goblet]

Huh? Gold coins?

[gentle goblet]

Try this maybe?

[fleet fractal]

setup?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[true dune]

i will try it

[gentle goblet]

lmk

[gentle goblet]

@fleet fractal

[fleet fractal]

K

[gentle goblet]

lmk if you need anything else

[true dune]

"You don't have permissions to use this." is there any permission i am missing that a user needs ?

[gentle goblet]

Did you toggle support team only off?

[true dune]

"none" is a role aswell

[feral radish]

1. I want to change the panel name of the ticket, but it doesn't let me?
2. How do we change the colour of the sidebar for the panel?

[gentle goblet]

Premium I think

For option two

[feral radish]

What about changing the name of the panel?

[gentle goblet]

For option one

[gentle goblet]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

Try all of these

[feral radish]

Got it. What if I want to change the name of the "verification" part?

[gentle goblet]

Isn't that the panel name?

[feral radish]

Yes. Also it worked for me this time so nevermind lmao

Thank you for the help

[gentle goblet]

Np

[maiden lichen]

How do I make it where there’s a button to create ticket

[pseudo cliff]

hey can you help me please?

[gentle goblet]

Wassup

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gentle goblet]

@maiden lichen does this help you?

[pseudo cliff]

so i did these but it just shows this

[gentle goblet]

You want to get rid of the button?

[maiden lichen]

Tysm

[pseudo cliff]

i already did but it doesnt show the options

[gentle goblet]

What happens when you tap on it?

The dropdown ^

[gentle goblet]

🙂‍↕️

[pseudo cliff]

this happens

[gentle goblet]

Try removing the button from it first

[pseudo cliff]

how do i do that tho?

[gentle goblet]

Copy message link of the panel > click update button on site > paste link and click uodate

[nocturne elbow]

Hi! Does anyone know why this is happening and how to fix it?

[gentle goblet]

1. The bot is missing the View Channel permission inside the channel

[errant cradle]

We're the cagen the code for plss

[gentle goblet]

Try that

[nocturne elbow]

Kk

[errant cradle]

I am speaking English sousou

I am speak spanish

[gentle goblet]

@pseudo cliff like so

[nocturne elbow]

Didn’t work

[errant cradle]

https://tenor.com/view/the-office-comedy-champagne-television-show-gif-5002953490869676220

https://tenor.com/view/good-night-gif-2030152775311029167

[gentle goblet]

Can you try running /debug and lmk what happens?

[nocturne elbow]

I already did that but I’ll try again

[pseudo cliff]

did i do something wrong (i might have messed up copying the link of the message)

[nocturne elbow]

It doesn’t respond to any command

[gentle goblet]

Please go to #🎫│make-a-ticket and select Spanish

[pseudo cliff]

@gentle goblet my bad i fixed it

[gentle goblet]

@nocturne elbow try this

[pseudo cliff]

its still like this tho

[gentle goblet]

Is everything good now?

[gentle goblet]

Are you selecting the right panel when you click update?

[nocturne elbow]

K

[gentle goblet]

Make sure you select the right panel

If you have multiple

btw a faster way is you can also just delete and resend if you want

[pseudo cliff]

• Setting the display value and panel are required, missing either will result in the item not showing i might be missing on this rule

how can i fix it

because it doesnt show any of them

[gentle goblet]

@pseudo cliff try this?

You need a diff panel for each slect option

[nocturne elbow]

K I fixed it!

[gentle goblet]

Awesome, anything else you need?

[pseudo cliff]

i have it

[gentle goblet]

Display value = orange
Panel = purple

Do you have all this?

[pseudo cliff]

dont i have it it hink i do

[gentle goblet]

Not sure how to help further, sorry. You can try #🎫│make-a-ticket

[fallow veldt]

Yoo, can someone help me maybe ?

[gentle goblet]

wassup

[nocturne elbow]

Nope!

[pseudo cliff]

alright, thanks for ur time

[iron night]

Gave +1 Rep to @gentle goblet (current: #128 - 7)

[gentle goblet]

Awesome! Have a great day!

[fallow veldt]

Yo, if i do /setup, it says: The Application is not responding

idk what to do

[gentle goblet]

@fallow veldt Make sure it has View Channels permissions and all other relevant perms in the channel

See embed for more info

[fallow veldt]

is this right ?

[gentle goblet]

Looks like it's working now

[fallow veldt]

but how can other people create a ticket now ? I think im to stupid for ts

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gentle goblet]

@fallow veldt

[fallow veldt]

ohhh yea thank you soo much

@gentle goblet

[pseudo cliff]

i think it was a bug, when i refreshed the dropdowns reseted and when i entered them again they started working again

[gentle goblet]

Okay awesome!

[gentle goblet]

Awesome! Glad to help!

[pseudo cliff]

is there a way to tag a role without id?

because i do it like this ''{ID} and it takes long

[gentle goblet]

Do you want to tag the ticket user?

I need some more context

[pseudo cliff]

no a role

[gentle goblet]

You'll need to put the ID of the role, otherwise, how is ticket tool suposed to know lol

[pseudo cliff]

like i thought there was a way to write the roles name or something

[gentle goblet]

Where is this

[gentle goblet]

{@Role Name} perhaps

[feral radish]

I'm trying to add a custom, animated emote on the button, but I'm doing something wrong since it's not working. Is this how you do it?

[lilac junco]

Yes. That's how you do it.

[feral radish]

How comes it gives me an error when I send the ticket?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[lilac junco]

@feral radish refer to the embed above.

[wicked citrus]

I am receiving a message "You don't have access to this server" when trying to access the dashboard.
991019321021063208

[strange spire]

How do I let everyone access and make tickets

[lilac junco]

Your role in the server doesn't have administrator perms or isn't part of dashboard roles.

[lilac junco]

Did you create a panel?

[hollow mist]

Hey im seeing this in the category area

I don't see option of the same category in close one

[lilac junco]

Do you mean you want to set a category where closed tickets go to?

[hollow mist]

yes closed one and opened one

[lilac junco]

Just create a category for closed tickets.

Then go to Panel Configs > Category >

[wicked citrus]

Er.. I own the server. I'm not sure which role it needs.

[lilac junco]

Can you screenshot the message you get.

[lilac junco]

Try syncing the servers.

And refreshing the page.

[neat willow]

#🆘│community-support

[hollow mist]

i did

in close ticket i don't see the options of tickets category

[lilac junco]

Select one.

[exotic crown]

Hello ya'll, I'm looking to see if there is a way to mass export transcripts and batch to a text file, is this possible?

[rose trench]

Hello I am trying to either change the category name in a ticket, or create a new one. When I create one it does not add it to my list in ticket category. And I don't know how to change the name of one that already exists

[lilac junco]

So basically you want to change your category name?

[rose trench]

Yes please

This

I want to just change the name of one

@lilac junco

Oops

[lilac junco]

The choose a category message?

[rose trench]

No

[lilac junco]

Don't ping me please

[lilac junco]

Then?

[rose trench]

I want to change the name of one of the choices

Like it says appeal and punishment, store related, I want to change those names one of them

[lilac junco]

Ah I see.

[lilac junco]

Head over to your dashboard, then choose the panel, for example if you want to change the "appeal a punishment" name, go to that panel, and go to panel configs. Press the "rename" button.

Then resend your panel.

[rose trench]

So when I click on panel and then I click on the category I want to edit, I don't see anywhere where it says rename at all I'm sorry

[lilac junco]

Don't click on category. Go to panel configs.

[rose trench]

Ok I'm in there

[lilac junco]

You'll see this

Click the green rename button.

[rose trench]

I dont

[lilac junco]

Scroll up.

[rose trench]

I'm all the way at the bottom that's as far as it goes down there, the very bottom says ticket tool by battleeye

[lilac junco]

Scroll up. To the top.

[rose trench]

Okay I changed it, now how do I resend my ticket thing like you said? Sorry

[lilac junco]

Click the blue button that says Send.

[rose trench]

I don't know what I did but now it doesn't look the same oh my God

I want the top one, I don't want the new one at the bottom I don't know what I did

Lol😭

I fixeddd

No that didn't change it it still looks the same

Even after changing the name and sending it it does not change the name of the actual topic in the category list

These are the category choices that I want in the list. And I have changed the one that says bug report to general issues. And when I save it and send it it does not change anything

Please help

It is not changing the name

I changed it in the panel config, I saved it, and then I hit the send button and it doesn't change it.

All it does is change the layout in the Discord on how it looks.

Can you please help me what you told me to do is not working

@lilac junco

Can somebody please help me and not give up on me after 2 minutes

The last person I asked I did exactly what they told me to do and it still didn't work.

Bro....

Why people help yet when what I'm doing isn't working you just totally stop helping 😒

[lilac junco]

Can you please be patient? We also have lives. I'm currently eating so I can't help as of now.

[rose trench]

Now they all just say create a ticket that's it

Every single category 😒

I want to only change the ( report a bug ) name to General Issues. I do not want to change anything else. and when I click anything and rename it, it changes they entire look of the ticket lay out. I want the one chosen to be 'Talk to Neverwinter Knights Staff'' like it does at the top of this picture, and only change the category choice 'report a bug' to 'General Issues'

[lilac junco]

Since I'm going to take a while, I don't want to keep you waiting. #🎫│make-a-ticket in your corresponding language.

And please, be patient in the ticket.

[rose trench]

its in 'dropdown style' I figured it out .

[nimble galleon]

Is there a way to make the ticket have a name like if all the tickets are under one channel but depending on if it’s a ( ban , support , trader appointment . Custom base ) show instead of ticket - 0000 also if it’s possible to show whom creates the ticket would be awesome

[rose trench]

I just had the same problem where I wanted to edit the name of the category choices, it is in drop-down style

[lilac junco]

Hey there! Note that editing ticket names is a premium feature but yes it is possible for what you're saying!

Would you like me to tell you?

[lilac junco]

That is not the same problem. Don't spread misinformation please.

[somber umbra]

Hello, I would like to ask if this is a premium feature or not, if it's not then, how to make it like this when we click at the "create a ticket" button ?

[lilac junco]

That's a drop-down menu, it looks like this.

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lilac junco]

@somber umbra refer to the embed above.

[somber umbra]

Okay tysm !

[lilac junco]

[slim veldt]

Hello | i just wanted to ask if i can make the bot claim automaticly when ever it triggers a messeg like استلام

[brittle scaffold]

how can i make the bot ask questions like that?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@brittle scaffold refer to the embed above

[brittle scaffold]

thx

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 565)

[scenic forum]

Thats not possible
To claim a ticket either a button or command would need to be used

[brittle scaffold]

if it is one option per panel how can i make them in only one?

[scenic forum]

If you want multiple options youd need to have multiple panels

[brittle scaffold]

here there is 5 options for one panel

[scenic forum]

They still have 5 overall panels

Once you have 2 panels
You can have 2 options inside your dropdown menu

And so on

[brittle scaffold]

oh thx

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 566)

[brittle scaffold]

how can i make them in the same dropdown?

nvm i did it

[fervent shard]

How to make it so that when a ticket is made it @ moderators and the owner

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[fervent shard]

Ok tysm

[cold shard]

Our ticket tool used to move tickets from to closed when we closed them. It stopped doing this (they are still in "support"). Did something change in the configuration, or do we need to do something on our end?

[rose trench]

I'm not spreading misinformation, he's asking to add categories of similar things like the ban support trade r appointments, does literally the same thing I was trying to change the names of.

[scenic forum]

Nothing changed ticket tool wise
Something had to change on your end

[cold shard]

Ok, thanks-- I'll poke around somemore in the settings.

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 567)

[scenic forum]

The dropdown style has nothing to do with the ticket channel name settings

[scenic forum]

Maybe permissions inside the closed ticket category got changed?

[shadow knot]

Is there any way to make the ticket name the answer from the form?
For example, my question is: “What is your name?”
If the answer is “David”, then the ticket name should be: David.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@shadow knot refer to the very bottom of the embed above
Simply insert the form variable into the ticket name
Panel config -> Ticket

[shadow knot]

this?

[scenic forum]

replace the X with the form question number
QUestion 1 = 1
Question 2 = 2 and so on

[humble sequoia]

━━ Michi's inquiry has been moved to a ticket ━━

[stable elm]

Where could you add members to the dashboard?

[scenic forum]

They would either need Administrator or a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 15, 2025, 4:09 PM

[stable elm]

Ok

Thanms

Thanks

I'm getting this do I just wait for some time or?

[lilac junco]

Hey! Can you make sure the bot has all these permissions.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[stable elm]

Okay!

[fervent shard]

How to add a claim button in the ticket so that one staff works on that ticket?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[lilac junco]

@fervent shard refer to the embed above.

[stable elm]

Not working

[lilac junco]

Make sure the bot has VIEW CHANNEL permissions for channel permissions.

[stable elm]

Ok

It has

I've enabled every permision for it

[lilac junco]

Unfortunately I can't access logs for debugs, #🎫│make-a-ticket and they'll point out the exact missing permissions.

[stable elm]

Ok

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[prime elk]

hello anyone able to help i have a large amount of unverified bots in my server how or what do i use to get rid off them my verify is ticket tool TIA

they are all unverified

[worldly helm]

That’s not something regarding Ticket Tool.

[prime elk]

oh okay how do i do this do you know been googling everywhere

[foggy sparrow]

Easy, get a mod bot, kick the rest of it

[prime elk]

sorry im quite new to being an owner of a server how and which bot i use for that as i have ticketool and discohook atm

[hollow mist]

I can't make the ticket panel message

I mean can't edit it

[lilac junco]

Click the arrow on Embed editor 1

[hollow mist]

how many words are allowed?

[lilac junco]

I don't know exactly but there is a limit. The limit won't be applied if you have premium.

[hollow mist]

im a free user for now

[lilac junco]

Then there's a limit for you.

[hollow mist]

ohk got it

thanks!

how do i update the panel message again

i copied the message id it shows not found

[lilac junco]

Either send or update.

[hollow mist]

nvm i fixed it

[lilac junco]

Glad to hear!

[hollow mist]

one more issue

how do i manage the tickets like im thinking to create a category for it and that's where ticket will be create

and also thinking to add transcript channel

[lilac junco]

Panel Configs > Category > Category opened/created

[lilac junco]

Panel configs > Transcript

[lilac junco]

Yes the option next to General.

[hollow mist]

yea got it

and transcripts?

[lilac junco]

Here

[hollow mist]

ohk

and i can't mention staff

@bold zinc will assist you shortly.

[ivory finch]

Hi, I was robbed when I created a ticket. I paid and received nothing. Is there anything I can do?

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[ivory finch]

Hi, I was robbed when I created a ticket. I paid and received nothing. Is there anything I can do?

[hollow mist]

if i update in the panel will it be update in the channel also?

[lilac junco]

You'll have to create a new ticket.

[stuck comet]

I want to believe you are in the wrong server

[hollow mist]

can i move that channel to ticket category

like it's not in a category right now

[unique prism]

Hey guys I got a quick question, how do I make it so only Support can close a ticket? I currently have it like this but normal members can still close it?

[lilac junco]

It will be automatically opened in the category you set.

[hollow mist]

no you just got scammed all you can do is just report that server and forget about the money

[harsh epoch]

Hey!
Are your members using the button by chance?

[hollow mist]

someone created ticket before i added the category option

[unique prism]

by button you mean the red close button? then yes

[lilac junco]

You can manually move the channel.

[harsh epoch]

I do
In that case you'll have to enable "Support Team Only" there too

Panel Configs -> Buttons -> Close Ticket -> Support Team Only
At the moment you've only disabled the command