🆘│community-support

[scenic forum]

The bot is not down
Can you use /debug on your server?

[timber plover]

I just joined and tried to verify here, didn't work either

[scenic forum]

The bot is missing the View Channel permission.

[timber plover]

Ohh i'll check it rq

It works now, tysm!

[timber plover]

Is there a way to not let members close their own ticket?

[scenic forum]

Panel config -> Buttons -> Close ticket -> Support team only

[timber plover]

How do i get to panel config? Sorry i never used this bot before 😭

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic forum]

Refer to the link above, select your server and follow the path i specified

[timber plover]

Got it, tysm!

[sweet vector]

I am trying to get the picture of the embed to work in another server I am an admin in but the website will not let me edit any of the options. I'm not sure what to do (I checked bug reports before posting here) so I'm trying to see if anyone would be able to help me.

Nevermind. I just realized I don't have premium anymore.

[blissful temple]

Ticket tool is off when will it be online again ?

[gilded verge]

Please send proof that the bot is offline

[modern dove]

Why isn't the page loading?

[gilded verge]

please go to #🎫│make-a-ticket and when asking for help, include your server id so the Staff can assist you

[modern dove]

oh?

[gilded verge]

worked for me, something is wrong in your browser

[modern dove]

and what should I do?

[gilded verge]

change browser at best but otherwise you can clear cookies

[modern dove]

If I'm in Belarus, does that make a difference?

[gilded verge]

i have no idea what it is so i can't answer

[modern dove]

This is the country Belarus is.

[gilded verge]

as far as i understand correctly, website isn't blocked by region so you should be good at that point
therefore as mentioned before, either switch browser or clear cookies in the existing one

[modern dove]

Clearing the cache and cookies didn't help, and it didn't help in another browser either. Are there any other options?

[gilded verge]

you can also try on another device 🤔

[grizzled summit]

I've just tested based on Belarus servers. It appears to be functioning properly. There is something user side that may be causing your issue.

[ruby aspen]

where could i create a ticket? i dont see the channel

[scenic forum]

Is this for support with the ticket tool bot?

[ruby aspen]

Yes

[scenic forum]

You can either #🎫│make-a-ticket or ask what you need help with in here

[winged otter]

hii

Is there a way to disable the ticket panel control after closing it

[scenic forum]

Hey
Panel config -> General -> two step ticket -> Off

[winged otter]

A

Ty

[wet parcel]

how to make a thread type ticket?

and are there so way to send a message to members after closing a ticket like saying “resolved”

[scenic forum]

Panel config -> Thread style -> Enable thread style -> On

[scenic forum]

Could be done with either a custom command,
Panel config -> Messaged -> Edit closed dm or Edit close question if two step close is enabled

[wet parcel]

ooh

[winter forum]

What does this mean??? I debugged the bot and everything's fine. - ping reply

[fast spear]

Aynone know if it's possible to have the bot sending the tickets to a diferent discord? (It's super common in Rust servers)

[scenic forum]

Does ticket tool have permission to view/create channels in the category you want it to create tickets in?

[scenic forum]

Im afraid thats not possible

[fast spear]

I just have no clue how they do that xD because i've worked as an admin for multiple rust servers and they use the tickets across 2 dif servers.

[winter forum]

yes

[scenic forum]

Most likely a custom bot they made

[fast spear]

I asked my good old friend chatgpt he said it was true webhooks but i have no clue how to work with lmao

[scenic forum]

Can you run /debug inside that channel

[rocky hearth]

@

<@&1041059309561323560>

[scenic forum]

Its a custom coded bot i assume which simply sends all message back and forth

[scenic forum]

Dont ping staff

[rocky hearth]

why

[scenic forum]

Because its stated inside the rules to not ping staff, especially not meaninglessly as you have done

[rocky hearth]

Are you speaking?

[scenic forum]

Scroll down till you see Thread Style

[wet parcel]

is it advanced settings or panel settings

AAAA THREADS ARE PREMIUM

[scenic forum]

its inside the same window you screenshoted just further down

[wet parcel]

what a shame..

[rocky hearth]

Okay

[wet parcel]

i need alternatives for thread tickets

[scenic forum]

Im afraid youd need premium to use thread style tickets

[winter forum]

just did and it shows everything being fine ^>

[wet parcel]

alternatives like any other bot good enough

[scenic forum]

Can you show me the bot having
View channel, Send message and Manage channels in the category ticket permission

[wet parcel]

channels are so inefficient

[scenic forum]

This is the support server for Ticket tool, therefor i wont recommend any other bot

[scenic forum]

Please check the open ticket category permission with the permissions stated above

[wet parcel]

recommend in dms if you can

[merry crag]

why is it whenever someone opens a ticket it says "You do not have permission" how do i fix that??

[scenic forum]

I wont recommend any other bot related to tickets, sorry

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[winter forum]

How?

[scenic forum]

Click on the category -> Edit category -> Permissions -> Add ticket tool role -> grand the role
View channel, send message, manage channels

[merry crag]

tysm bro ive been looking for this for hours

[winter forum]

I just did, still nothing

[scenic forum]

Please #🎫│make-a-ticket in that case

[indigo fiber]

guys i need your help, it is not showing up my server, or i mean a server that i am at but i have almost all the permisions and it isnt showing me up the server on the dashboard

[covert swallow]

You can only access the dashboards of servers where you have the administrator permission or a dashboard role

[indigo fiber]

oh okay

thank you, if i need more help i will ask (:

thanks

[mighty sorrel]

Hi, I'm having a problem, I purchased premium and tried to give my server the Gold version and now it's locked me out of my server (in the TT dashboard) because it says "TT White not enabled"

I have 3 dashboards on this server with TT and it would be really bad if I cannot access them 🙁

Oh nvm- I figured out I have to use /botswitcher command... sorry 😅

[glossy salmon]

It's ok

Enjoy the premium, should be amazing.

[mighty sorrel]

looking forward to it!

[winged viper]

I'm trying to make it to where after someone makes a ticket and their ticket gets sent sent in my transcript. It also shows the results of the form that they made

Is this possible?

[sleek marsh]

where do i make a ticket

what server id is rustoria main

[scenic forum]

Is this related to help for the discord bot ticket tool?

[sleek marsh]

yes

i need help finding the id for rustoria main to finalize the ticket

[scenic forum]

Are you staff on the Rustoria main server?

[sleek marsh]

no

i am on the ticket app making a ticket

[scenic forum]

Then youre at the wrong place

[sleek marsh]

well my ticket has not been answered in days

[scenic forum]

Thats not something we can assist you with

Ticket tool only provides the ticket system itself

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@winged viper refer to the embed above the most bottom part

Youd simply need to add the forms variable into the transcript

[sick sapphire]

Ahhhh

[winged viper]

I have followed all these steps and it's not showing me the answers inside the transcript channel only in the ticket channel

[scenic forum]

Could you show the transcript message having the variables inside?

[dapper bone]

Can anyone help me figure out how to make sure users can see their closed tickets after I close them?

[tribal cedar]

You talking about 2 step close? Or something else?

[dapper bone]

yes

[tribal cedar]

Just enable 2 step in panel configs -> general

2 step close

[dapper bone]

soory I mean after I close it like this

i have it enabled

[tribal cedar]

Let me ask a question

Wouldnt using transcripts since you are premium be better? Maybe not for what you need?

[dapper bone]

maybe, I am just not familiar with it

[tribal cedar]

I am 🙂

Moment

Go to panel configs -> transcripts

You can set the channel you wish staff to have access to which would be a collection place for all transcripts ... for staff use.

Honestly its easy asf to setup @dapper bone just look at panel configs -> transcripts and lmk what you need help with

Also idk if this is common knowledge but everything has a blue question mark next to it. Click on these for help on the option

[gleaming crater]

/help

[tribal cedar]

Hi

Ask away

[gleaming crater]

I went to do ticket

[tribal cedar]

You want to setup ticket tool? Or you want to open a ticket to ticket tool staff?

[gleaming crater]

I want to make an activation ticket in my server, how do I do that?

[tribal cedar]

Ok Im going to guess you want to setup tickettool in your server. First go to tickettool.xyz and on top click bot invite

Then you can login to the dashboard on tickettool.xyz and configure all the options

@dapper bone did you look into that? If you need more help ask away

[dapper bone]

Yes I am setting up transcripts right now. I am just trying to get it setup were it only dm's the user the chat in the ticket

[dapper bone]

this is what it looks like right now . there is to much clutter. i only want the dm to be the chat information

[tribal cedar]

Well thats just an over view of the ticket for identification

Clicking direct link shows full chat logs

[vocal jolt]

help every ticket tool command does this

[tribal cedar]

Im sorry I dont know how to use /setup but honestly using the dashboard at http://tickettool.xyz in my opinion is easier and a lot more informative

[vocal jolt]

i will try that then! ty

[tribal cedar]

If you have any questions about it come back here

[vocal jolt]

do i do that

[tribal cedar]

Can I ask you to use the command $debug in your ticket channel section

[tribal cedar]

Im sorry I missed that every command does this

Im told its because of missing perms

Running the $debug command will show me the perms you are missing as well as you

[vocal jolt]

when i use $debug the message just disappears😭

[dapper bone]

is there a way the user doen't have to follow a link to see the transcript?

[tribal cedar]

Sorry @vocal jolt use /debug in your server

[vocal jolt]

i can use the dashboard if you dont know its ok!

[tribal cedar]

Use /debug

@vocal jolt what is your server name?

[glass tundra]

How can i edit in the Dashboard, that when a new Ticket opens a role gets pinged?

[vocal jolt]

gyarudex

[tribal cedar]

@vocal jolt It shows me the debug info and it says its missing send messages

[vocal jolt]

hmmm wait

[tribal cedar]

In channel perms

Edit the perms for ticket tool

and include send messages

[vocal jolt]

it worked now ty!

[tribal cedar]

Well thanks to @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 452)

[tribal cedar]

🙂

[scenic forum]

[vocal jolt]

thank you @scenic forum 🥹

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 453)

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@glass tundra refer to the embed above
Simply add the ping into
Panel config -> Ticket -> Edit ticket message -> Content field

[glass tundra]

alr, thx ♥️

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 454)

[cursive veldt]

how do i make something like this?

[fossil current]

How I support server?

[dry turtle]

Hi

I’m currently working on a workflow that integrates Ticket Tool with n8n, and I’d like to receive real-time events (such as when a ticket is created or closed) via webhook.

I understand that Ticket Tool doesn’t currently offer a default webhook solution, but I’m exploring ways to bridge it through n8n, possibly by listening to message or embed updates in Discord. I’ve already reviewed the docs and explored related community tools like Sapphire and Dischook, but I’d like to know if anyone has successfully synchronized Ticket Tool with a CRM such as Intercom or any external service using event hooks.

Essentially, I’m looking for guidance on whether Ticket Tool can emit ticket lifecycle events externally, or if there’s a recommended workaround for this (for example, through logs, embeds, or message triggers).

[still granite]

Alguém me ensina a fazer q seja português?

[brave glen]

on the CoinSwitch app, it is written that the swap will happen in a 1:6 ratio. 1 AI16Z=6 elizaos

Then my investment value ?

[scenic plinth]

Você precisará alterar manualmente as mensagens que deseja traduzir para o português. É possível personalizar as mensagens na aba "mensagens" das configurações do seu painel.

[humble sequoia]

@brave glen

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wooden shadow]

Do u have to setup the premium bot again or is it still from the same dashboard?

[covert swallow]

Youll just need to resend panels when switching between bots

[wooden shadow]

Oh ok so we don’t have to setup everything again?

[covert swallow]

Correct, when switching between bots the only thing you need to do is select the bot your switching to in the dashboard, and resend the panels (because bots cant use buttons tied to message they didnt send)

[wooden shadow]

I see ok thankyou

[kindred void]

Ya tengo el ticket ahora que hago

[bright arrow]

Hi I want, when i close ticket, the ticket owner(the user who created the ticket) loses the ability to see the ticket.. I mean, when its closed, the owner cant view this ticket anymore.. even though i turned it off from here.

@pseudo ravine

mybad come on

[pseudo ravine]

Hey there! Please give Ticket Tool the View Channel permission

[hallow smelt]

👍🏻

[pseudo ravine]

Please give Ticket Tool the permission on its Ticket Tool role

[pseudo ravine]

Now please click on the Refresh button above your servers name and icon on the dashboard

[bright arrow]

didnt help 😭

[pseudo ravine]

What’s the server ID?

[bright arrow]

1366018817913782292

[pseudo ravine]

Please give Ticket Tool the “Send Messages” permission as well

[bright arrow]

role?

[pseudo ravine]

Yep, on its role

[bright arrow]

Tysm <33

its fixed

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[quiet vault]

hey

i need help asap

@ jstich If you can?

oh sorry

...

how may i do this

.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[quiet vault]

sorry for pinging :(

i didnt know

also, ty

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[quiet vault]

Mhm! My favorite ticket bot I have ever used is yours!

Question, how do I make the claim button.

???????

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[quiet vault]

oh

premium only :(

thats fine

Thanks anyways

[woeful robin]

Can anyone help me figure out why I can't view attachments in my saved transcripts? This is how it shows when I try to open the attachment link

[gilded verge]

First, please make sure you're logged to your discord on the browser you're using

[tender blaze]

How Can i buy pdf invoice ?

I only want this

[humble sequoia]

@tender blaze

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[proper valley]

Hello, for some reason other users/scammers know the ticket name of new tickets being created in our server. What could this be caused by?

[scenic forum]

Hey
There are some illegal discord plugins that let you view every channel even if you have permissions or not
Note they cannot see whats INSIDE the channel only the channel name

[gilded verge]

*if i may add something,
as double check, also make sure in Panel Configs -> Permissions -> Edit opened (and closed) Everyone Role Permissions -> the View Channel and Read Message History is set to ❌

[unreal escarp]

hi
I don't know where to contact for help.
I've played through Night 3.
But I didn't get the new tower.

[humble sequoia]

@unreal escarp

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[woeful robin]

Yes I am!

[gilded verge]

could you try to use another browser or device?

[woeful robin]

I tried it on mobile and on PC

[gilded verge]

now im wondering... when this transcript was created?

[woeful robin]

last night around 2am est

lemme grab the timestamp

2:05am est

[gilded verge]

let's try another way 🤔
in our dm's, could you send me the link so i can try to open it as well?

[woeful robin]

yes

[gilded verge]

interesting...

i can see the content inside so my only conclusion is that something's wrong with your browser 😳

[woeful robin]

The part that made me question what was up was that it wasn't only me having issues opening the attachment. I had two other staff members attempt and see the same thing I did

[gilded verge]

but to be completely sure, would you like me to send a screenshot of it?

[woeful robin]

Yes please. It's an age verification ticket and the server owner has questions. I'm an admin

[gilded verge]

please wait for it in dms, processing...

sent, how is it? 🤔

[woeful robin]

Yes I can see that, it's opening the attachment links from within that that's giving me the problem

[gilded verge]

oh my, so there was a complete misunderstanding on my side...

okay lemme think

i remember some time ago that the staff mentioned the issue with attachments may appear when trying to load them but since this is a pretty new transcript, such problem shouldn't appear
i'll try to do some tests but even if no results from me, i believe it's better to contact with staff directly on #🎫│make-a-ticket, especially because my knowledge can be outdated 😦

not sure if you'll see it but i apologize for wasting your time where i couldn't help at all

[woeful robin]

no I appreciate you trying! thank you so much 💛

[rancid orbit]

can umake something like this wihtout premium?

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[lament prairie]

Hey there! see above ^

[rancid orbit]

yeah, ive already set up the transcipts but i want it to look like this. im wondering how and if i can do it wihtout premium.

[worldly helm]

What's the difference?
What does it look like when you save a transcript

[worldly helm]

That's our logging feature, not the transcript one.

[rancid orbit]

so how do i make it look like the first picture

[worldly helm]

By following this guide^ or looking at our docs https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options

[rancid orbit]

oh, then how do i make it so that everytime the ticket is deleted the transcript automatically gets sent to the channel?

[worldly helm]

That's a premium feature.

[distant vortex]

I added more categories for opened/ closed tickets, and updated the categories settings on the dashboard, but when I try to test creating a ticket it still isnt putting it in the new categories, and closing a ticket isnt moving to the closed categories

[rocky pawn]

Is the ticket bot down?

I can’t seem to close and open tickets in a server I’m in

[scenic forum]

Its not

[scenic forum]

Do you receive any sort of error?

[scenic forum]

Could you show a screenshot of your selected categories?

[scenic forum]

Does ticket tool have permissions to view the closed ticket category?

[rocky pawn]

Could be from the server I’m in, I’ll just wait until the owner of server fixes it cause if we type in $close it doesn’t work and we can’t create tickets either

This is what shows when we try to make a ticket

[distant vortex]

ticket tool has administrator permissions

[scenic forum]

Can you type in that channel?

[rocky pawn]

Yeah we can type just can’t close tickets or create tickets

[scenic forum]

Type /debug inside the ticket creation channel please

[scenic forum]

When you close the ticket it remains inside the open ticket category?

[distant vortex]

yes

[scenic forum]

Does the ticket message remain?

[distant vortex]

What do you mean?

[scenic forum]

When you close the ticket does the message inside the ticket from ticket tool remain or is it deleted?

[rocky pawn]

This happens

[scenic forum]

You used the debug with this account youre using right now?

[scenic forum]

If you have more than 1 panel
Did you edit the correct panel?

[rocky pawn]

Yeah, the server isn’t mines, I just help with tickets

Could it be that the owner needs to do debug?

[scenic forum]

Nono i mean if you used the /debug command with this account im speaking with right now

[rocky pawn]

Yes

[scenic forum]

Since the /debug isnt going through even on this servers channel

[scenic forum]

I assume ticket tool premium expired

[rocky pawn]

Oh

Probably then I’m not sure, I’ll have to let the owner know

Sometimes we also get tickets that gets created and it won’t let us close cause it’s not a ticket channel which is odd

[scenic forum]

That is indeed odd

But the current issue should be tied to the lacking premium subscription on the server resulting in the gold bot to no longer respond

So they either need to continue the premium subscription or invite ticket tool white and transfer the panels to the white one

[rocky pawn]

Ah that makes sense then

He probs has to repurchase the subscription

Although I noticed we do have both gold bot and the white one

Then that could mean that he needs to repay the subscription, I assume

[scenic forum]

You can only have one bot at a time
To use the white one you'd need to use /botswitcher and repost the panels over the white bot
However in your case i would wait for the owner

[rocky pawn]

Yeah I’ll wait then, thanks for the help!

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 455)

[scenic forum]

[rocky pawn]

How do I give rep :0

Oooo it gave it automatic

[scenic forum]

As soon as your message contains a reply or ping to a user with a "thanks" in alot of variants it automatically grants them

Surprisingly that didnt give one

[narrow fossil]

is it possible to change these?

[distant vortex]

this was the problem, thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 456)

[scenic forum]

Any darkened field requires premium to edit

[narrow fossil]

ohhh

thanks btw

thanks leonhenn

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 457)

[narrow fossil]

finally

[glass tundra]

Why i can't see my Discord Server on my Dashboard?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

@glass tundra ^

[glass tundra]

This was fast af, thx ❤️

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1017)

[worldly helm]

You're very welcome

[wild furnace]

I am new to "ticket tool" bot is there anyway that the bot saves .html files (logs of chats) automatically after a ticket is closed in my transcripts channel? Like I cannot figure out how to save .html files & how to make it automatic

[tawny sedge]

There should be a button called transcript

Transcripting saves the logs of tickets and saves them in a separate channel

You can configure this in the bots setup I believe

Also- my question is how do I make tickets that allow all users to read message history? Everytime someone opens a ticket they can’t see it. Is it something to do with server configuration?

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

@plucky tinsel Use this embded.

[wild furnace]

there I had selected the transcript channel

though the bot doesn't send the .html file only opening/closing tics logs

is there something I am missing here

[tawny sedge]

Oh I meant the button in server

I didn’t know there was a panel actually, that’s good to know

[wild furnace]

😂

[wild furnace]

Please someone who knows help me!

how should I automatically save the transcript in .html form without clicking the button ofc

[scenic forum]

That's a premium feature

[wild furnace]

is it? ig gotta buy it then ahhhh

[unique delta]

why i can't claim this ??

[humble sequoia]

@unique delta

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gentle bison]

sorry if wrong place - trying to add the bot to a server, when i click omto the "dashboard" to open in a new tab it says "It looks like Ticket Tool isn't online or in any servers you have permission to access," but ive added it for sure using the invite link

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lone bridge]

Hi ?

@latent dawn

Is anyone from the staff here?

[latent dawn]

Please, do not ping me. If you have any questions ask them here and wait someone to answer you.

[lone bridge]

Okay, but I want to know what's going on. When a member opens a chat, they're mentioned along with the message I posted.

What message am I supposed to write?

Why isn't my question being answered quickly?

[icy hamlet]

Yo

If anyone is seeing this right now just know if you see someone named lexx he will ban you for something he did. basically he griefed me and I took the ball of him Once then he reported me then I get banned

[pastel lynx]

I need help how to anyone on my server can make ticked

[vernal narwhal]

It looks like the verification bot in the landing page is broken

[buoyant forge]

Interaction failed

[frozen shore]

How do I make this

[azure fiber]

Hello

[meager plover]

Why is it showing interaction failed 😕 (I had tried for 7 times.. but it's showing interaction failed 😕)how can I fix it ??

[scenic forum]

Ticket tool is missing all permissions with an X inside the channel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@frozen shore refer to the embed above

[meager plover]

Let me see

Now itss working 🎀

[meager plover]

Thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 458)

[radiant kelp]

someonee

i need help setting up the ticket bot

[junior sky]

I NEED help With this

When i try to close my ticket It says i dont Have permission

[scenic forum]

Are you staff on the server?

[junior sky]

Its a Forsaken support server

[scenic forum]

We are unable to assist you in that case, youd need to contact their servers staff.

[junior sky]

Ok

[light herald]

For the panel message why can’t I use any of the things? And is there a message limit?

[scenic forum]

all darkened fields require premium to edit

[light herald]

Oh alright then

[glass pike]

Help! Can you help me? I can't log into the game The Fasility. I was kicked out and I don't know why. Can someone help me?

[solar wolf]

How to fix this pls??

[glass pike]

I was expelled, I don't know why, help please

[latent dawn]

Can you use /debug?

[latent dawn]

Im sorry, we cant help you with that issue as isnt related with Ticket Tool.

[dense forge]

help me please

[shadow kettle]

i need help

[humble sequoia]

@dense forge @shadow kettle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[shadow kettle]

i need help for create my serveur discord

[dense forge]

i dont know how to get ticket

my acc got ban in aladia pvp

[humble sequoia]

@dense forge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

We only assist with the discord bot Ticket tool

[dense forge]

thanks

[zenith pagoda]

when i want to setup the bot it saays the appli

app didnt respond

help any1

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Use the embded.

[zenith pagoda]

sorry i dont understand what do i have to do?

[latent dawn]

Use this to setup the bot

[jade topaz]

How do I remove 3 discord account linked to same roblox profile if I cant access those remaining accounts.

[stiff nova]

Hello, I saved the transcript and there was a video in the transcript now I want to check the video It doesnt let me

[jade topaz]

السلام عليكم

@latent dawn

[latent dawn]

Im sorry, we cant help you in this server. I hope you solve your issue soon.

[latent dawn]

Please, do not ping me.

[jade topaz]

Could you help me?

[latent dawn]

Can you please describe your issue. Someome will help you but first we need to know with what.

[keen gyro]

Eu fui banido 90 dias

Eu sai do banimento aí dunada entrei no 90 dias e ei n tinha 3 avisos

[candid elbow]

Hello, please help me

[jade topaz]

I want to run the bot

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[jade topaz]

$help

[humble sequoia]

https://discord.gg/tickettool

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[latent dawn]

Use this.

[candid elbow]

Help

[latent dawn]

Can you describe your problem?

[candid elbow]

Of course now

I was banned from the dandy world roblox place a long time ago. What should I do and how should I contact the moderators?

[latent dawn]

Im sorry, but this is the wrong place, we cant help you with that.

[candid elbow]

Ok

[jade topaz]

Where can I modify my ticket receipt?

How can I create these options?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[copper birch]

$help

[humble sequoia]

https://discord.gg/tickettool

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[molten harness]

So when I try to go to my servers panel it says I don’t have access but I have Administrator permission

[copper birch]

Hum

[atomic prawn]

Hi, where do I change settings where custom commands can be only triggered in spesific category?

[humble sequoia]

━━ SERA's inquiry has been moved to a ticket ━━

[atomic prawn]

.

[soft relic]

I tried to add the bot but

[runic oar]

How do I fix this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[soft relic]

I need helpp

[wise kernel]

How do I make a ticket automatically delete

[wise kernel]

Do you have a category where tickets go to?

Make sure ticket tool has acsess to those channels/caregories

[runic oar]

Can u pm me plz

[scenic forum]

All support must happen on the server.

[pseudo ravine]

They already created a ticket

[wise kernel]

How do I make a ticket automatically delete

[lost wave]

How do I make a cliam button?

[mighty sorrel]

Hi, my users are reporting this error:

I don't know whre to set that permission, the other 2 panels work just fine but for some reason only admins can use this one

[harsh epoch]

Hey there!
It depends what you mean?

Are you talking about it closing after an inactive window, or closing immediately when you press "Close"

[harsh epoch]

Hi there!
Dashboard -> Claiming - Enable Claiming

Note: Claiming is a premium feature

[harsh epoch]

Hey there!

If you're recieving the error "You don't have permission to use this", please check the following:

Panel Configs -> Buttons -> Create Ticket -> Support team only
Turning this off means that anyone can use this button.

If you're still getting the error, check
Panel Configs -> Buttons -> Create Ticket -> Disabled roles.
Roles here won't be able to use the button

[mighty sorrel]

Oh my god you're a lifesaver, thank you!!

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 138)

[harsh epoch]

No worries! Glad i could help

[copper jackal]

Hey I’m just wondering how do I fix this

[harsh epoch]

Hi there!
Are you staff in that server?

[copper jackal]

I’m not unfortunately it’s my friends server

Well friend of friend

[harsh epoch]

unfortunately there's nothing you can do to fix the issue then, your best thing to do would be message your friend and let them know

[wise kernel]

Like when I close a ticket, I have to manually press “delete” at the support options

[harsh epoch]

Ah, alright!
In that case you'll need to disable two step ticket.
Dashboard -> General -> Two Step ticket

That'll delete the ticket whenever the "Close" button is pressed

[nocturne folio]

Hi I need help I went on ticket tool to create the bot but when I went on discord to put the bot it gave me the error screen how could I fix it?

[snow mural]

Need some help am I in the right place?

[wise kernel]

It doesn’t, I still have to click delete

[snow mural]

Where is all the college football games?

[wise kernel]

What

Wrong place

[humble sequoia]

@snow mural

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[harsh epoch]

Did you definetly change the settings and save them on the correct panel?

[harsh epoch]

You've disabled Two stwp Close. You need to disable Two step Ticket instead

[wise kernel]

Thanks, it’s fixed

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 139)

[frosty sundial]

Lost link to tigerz tv

[nocturne folio]

Help

[shell ruin]

panel editing options greyed out and i cant type in them, fix?

[harsh epoch]

Hey there!
Greyed out fields, or fields with indicate premium fields. You can't edit those with the free plan

[thorn condor]

Is the bot down?

[atomic prawn]

Still waiting

[left iron]

I need help

[atomic prawn]

@slender sky

[covert swallow]

That is not a setting we offer, as of right now you can only limit the commands to being triggered by admins

[covert swallow]

No

[versed shard]

I need my bot shop purchase coordinates changed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pearl stirrup]

؟

ديما تخرجلي هذي

[noble rock]

How do i ping a role in the ticket msg

@covert swallow

[tall portal]

how to create a ticket??

[lapis meteor]

is there a way to get ticket tool to create a ticket when someone gets assigned a specific role?

[lapis meteor]

for this I believe you need to do <@&(role id)> if ur adding this to the bots msg

[scarlet lantern]

Guys, idk why but my TT is saying he doesn't have permision on a channel when I clearly gave him acess to everything

[scenic forum]

Im afraid thats not possible

[scenic forum]

Can you use /debug in the channel youre having the issue in?

[scarlet lantern]

I can but it didn't do much

it says "application didn't respond"

[scenic forum]

The bot is missing all permissions with an X inside the channel

[lapis meteor]

ah ic. ty for the help!

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 459)

[scarlet lantern]

Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 460)

[agile sundial]

Hola

[humble sequoia]

@agile sundial

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tiny hatch]

How do I resend a panel like this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@tiny hatch refer to the embed above for the multiple buttons part

[fallen gulch]

Anyone know how to file a ticket in the forsaken support server? Found a hacker and was trying to make a report, but it said the tickets were at max capacity.

[humble sequoia]

@fallen gulch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[viral ridge]

Do you know how to delete tickets?

[stoic folio]

If I have perm tiger already and ate werewolf, do i get the perm version of werewolf?

[humble sequoia]

@stoic folio

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Either with the buttons or by typing $delete

[viral ridge]

Ok ty

[lilac flint]

Hi guys how can I make it so when I make a ticket it pings the staff member?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@lilac flint refer to the embed above

[lilac flint]

@scenic forum I have another question I’m tryna make it so whenever somebody make a ticket, close a ticket, delete it, save a transpict they all go to ticket logs how to do that?

[scenic forum]

Panel config -> Logging

[lilac flint]

I did that and everything went to my admin logs and only when I saved transcript went ti transcript logs

[scenic forum]

Can you show me a screenshot of the page
Panel config -> Logging

[lilac flint]

Yes

[lilac flint]

I think I just fixed it for the logging channel I didint select anything at first sorry

[scenic forum]

Are you sure youre editing the correct panel?

[lilac flint]

To be honest no..

I made multiple panels like 3 already..

[scenic forum]

Make sure to edit the settings to the corresponding panel

[lilac flint]

Alright thanks for the help my ticket was on panel 2 and I had it on panel 1 the entire time

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 461)

[analog pilot]

HELP 😭

[covert willow]

Dashboard error: You don't have access to this server?

[humble sequoia]

━━ Hayden's inquiry has been moved to a ticket ━━

[buoyant spade]

hello

how do i make it so only a specific person can see ticket

[buoyant spade]

@iron night

[buoyant spade]

@pseudo ravine

[bright moth]

How to open support ticket

[scenic forum]

Dont ping for support
Be patient until someone has time

[buoyant spade]

i made ticket

[scenic forum]

In that case im unable to help you and youd need to wait for a reply within your ticket

[buoyant spade]

i could close it and maybe you help me\

[scenic forum]

Thats possible, yes

[worldly helm]

Please wait for a reply in your ticket.

[scenic forum]

Nvm

[buoyant spade]

bruh i closed it already

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[scenic forum]

@buoyant spade refer to the embed above
Sorry for the confusion above, i wasnt aware that closing the ticket isnt okay

[buoyant spade]

ty

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 462)

[dim thistle]

How to invite bot to server

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[scenic forum]

@dim thistle you can click on the bot invite above

[dim thistle]

It says that i cant

[scenic forum]

Click on @pseudo glen and press Add App should work that way

[dim thistle]

I cant even visit this page

[scenic forum]

Do you receive any error?

[dim thistle]

Yes

I think

[scenic forum]

Could you show it?

[dim thistle]

Wait

Ok it worked this time

Thank you

[winter ore]

How to add an image to the bottom of a ticket panel?

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

@winter ore refer to the embed above
Youd need to put the image URL into field 15

[winter ore]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 463)

[lavish falcon]

Hi

#🎉│giveaways

#📂│information

#🆘│community-support #💬│gen-chat-multilingual #📣│server-news

[scenic forum]

Please stop spamming.

[lavish falcon]

Ok

Don’t sow my give account plz samthing

[quiet dragon]

I try to set up the ticket in a channel but it doesn't work,it says I have to be an admin (which I am) or have dashboard access,i don't understand

[scenic forum]

Can you use /debug on your server?

[quiet dragon]

Yea

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

Note: You dont have admin

[quiet dragon]

Oh

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 9, 2025, 1:01 PM

[vocal juniper]

My Manager is not able to rename tickets. I have add him in Support role already

[dry bison]

#🎉│giveaways

[winged pecan]

How do I setup Ticket Tool in my server?

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Use this embded ^^

[wide jewel]

i need help!

i have given it every permission on everything everywhere

please someone help

[lapis shore]

is anyone german?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

@wide jewel ^

[humble sequoia]

@lapis shore, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[lapis shore]

i am banned or something

[humble sequoia]

@lapis shore

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[latent dawn]

The bot needs permission to send messages in the channel you want to send the panel. Make sure that the bot can send messages in that specific channel. You can also give the bot an administrator role so it can send messages in all channels.

[wide jewel]

i fixed it but now nobody can open tickets

[worldly helm]

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[wicked vale]

Why am I banned

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[edgy spade]

hey

i need an help ticket tool is saying
it can't send panel bec its don't have perm to view or send but all perm had given idk why isn't it working

[scenic forum]

Can you use /debug inside the channel you want it inside

[lapis dagger]

How do you invite premium after buying

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[edgy spade]

nope

[edgy spade]

this the same messeage i got

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@edgy spade refer to the embed above

However it didnt even show in the logs that you used /debug

Did you use /debig with your account?

[edgy spade]

huh what is /debig...

[scenic forum]

a command you use on your server

[edgy spade]

maybe nope

[scenic forum]

Have you used it?

[edgy spade]

nope never

[scenic forum]

Can you use it please

[scenic forum]

So in your case its not a permission issue just the emote above

[scenic forum]

Read my prior message please

[edgy spade]

ohh okk

i will tell my staff to do so thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #16 - 464)

[ember pier]

#📌│automated-support \

[golden ledge]

Any suggestions with troubleshooting ad revival ad account setup

[humble sequoia]

@golden ledge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fervent mulch]

COMO ABRE TICKT ?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[grizzled summit]

@fervent mulch☝️

[fervent mulch]

Preciso de ajuda

[compact gust]

Hiya! is there any way to remove the ticket limit for Discord mods so they can open tickets with users as needed? thanks in advance!

[fervent mulch]

I need help!

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[scenic plinth]

Você já foi informado de que está no servidor errado. Não podemos ajudá-lo.

[lilac flint]

Anybody can help me with this?

[lilac flint]

My ticket I click creat and it don’t say anything like this it just opens the ticket

[tribal cedar]

Did you still need help with your forms?

[lilac flint]

Yes

[tribal cedar]

Can you take a screen shot of the forms section?

Its quite easy I think just make sure to enable

panel configs -> forms

[lilac flint]

Ok one second

[tribal cedar]

You entered the questions already it sounds like?

[lilac flint]

No not yet

I’m tryna learn how to use ticket it’s a little confusing in my own

[tribal cedar]

Its fairly easy just remember there is a question mark next to everything which gives you some info

[lilac flint]

Alright

[tribal cedar]

Click question editor and make a question

Then click enable and auto display results in additional embedded

That should be enough to have it work

[lilac flint]

Alright

[tribal cedar]

You might want to add more questions after that

[lilac flint]

Oh thank you it worked @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar (current: #31 - 150)

[lilac flint]

I have one more request how can I make it so when they create the ticket it pings staff automatically

[tribal cedar]

In the past I would add a regular message in the ticket message to ping

You can't ping in embeds

[lilac flint]

Alright

[tribal cedar]

If you need help with that I can just try it on your own

[long breach]

hi

[long breach]

hi

4f11290a-f4d3-11ed-a05b-0242ac120003 this error is still showing up

im deleting channels but doesn t work

[scenic forum]

Can you use /debug on your server?

[long breach]

its not on my server

[scenic forum]

Youre not staff either?

[long breach]

nop

[scenic forum]

How are you "Deleting channels" then?

[long breach]

its deepwoken server

[scenic forum]

Anyway we cannot assist you, youd need to reach out to their servers staff

[long breach]

oh ok tysm

[sleek basin]

I’m trying to set up the bot in one of my servers and it’s not letting me

[pure rune]

I need a little help. So i have everything up and running but I dont want it to notify in the main channel that the ticket was created. how can i turn this off so it is private information

[scenic forum]

Can you elaborate?

[sleek basin]

Let me take a screenshot

[scenic forum]

Could you show a screenshot of what message you mean

[sleek basin]

It’s been doing that for so long

[scenic forum]

Can you use /debug?

[sleek basin]

Let me try

[pure rune]

The second one

Because if not it will post there I believe that a ticket was created??

[scenic forum]

Bot is missing these permissions in the channel

[sleek basin]

OUUUUUUUUUUUU OML I FORGOT ABOUT RHAY

Yall im a little stupid

[scenic forum]

Both of these messages are ephemeral. Meaning ONLY the user creating the ticket can see them
For the second the bot is missing permissions to see the category

[sleek basin]

Thank u very much it helped

[pure rune]

Which permission do I need to change

[pure rune]

Okay great I think I got it then! If I have any more questions I will ask

[scenic forum]

[sleek basin]

Questions. How do u get multiple catorgyies

In the bot

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@sleek basin refer to the embed above

[sleek basin]

Ohhh ok

[half swan]

when i try to /setup it keep saying it doesnt have permissions for embed links. but i gave it the permission😐

[half swan]

can u help me?

[wide temple]

🇵🇰

[polar dawn]

Is there anyway to alert staff if they have not replied to a users message in a ticket after lets say 20 minutes
(After they have claimed a ticket) I dont want to alert the whole support team, just the person who claimed

[junior sky]

Guys

[trim turtle]

How do I change this?

[wicked sparrow]

close the ticket you have open.

and if that doesn't work ask an administrator to delete your ticket.

[trim turtle]

i am the server owner and that opened ticket didnt exist in the server lol i just expanded ticket limit to 2 and that fixed it

thank you

[junior sky]

How can i get permission to close a ticket

[real sierra]

Presiso de ajuda de um ADM

Tem algum ADM on agora

[charred nimbus]

How do I create custom emojis from my server for use in creating tickets or descriptions?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lament parrot]

Help

[lusty glen]

help

i just need help setting it up

[tiny cloud]

Transcript failed to save to ⁠『📁』transcripts Transcript channel #『📁』transcripts missing permission

anyone know how to fix

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tiny cloud]

anyone know whajt to do

[latent dawn]

The bot needs permission to send messsges in that channel.

[covert ice]

Is there a way to make this robot mention a specific identity group?

Like this

Thanks

[austere forge]

Would you like Ticket Tool to mention a role when a ticket is created?

[elfin leaf]

Hello, why can't I start the bot? I purchased premium and have the necessary rights. If someone could provide German support, please do so in German.

[covert ice]

yes

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[austere forge]

If you need assistance in German ⬆️

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please

[prime girder]

How do I make a ticket..

Like how do I add it to my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above please, this is a quick guide to setup the bot in your server

[fringe sapphire]

Gibt es die Möglichkeit das auf deutsch zu übersetzen oder zu bekommen

[grand barn]

Ineed help

[fringe sapphire]

@grand barn ich verstehe auch nicht ganz wie man es dem server Kanal hinzufügen kann

[grand barn]

srr but aim english

[hybrid elk]

Need help

Iam claim Wise Bage but didn't claim

Iam face this ishue

[analog summit]

Hello, could someone please guide me through a few steps? I need to: When a ticket is closed by me or a staff member, once it's closed, I'd like no one else to have access to it. How can I do this, please?

[humble sequoia]

@hybrid elk

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[eager kernel]

??

[rugged mulch]

My server doesnt show up in the server list, i already try logout log in but it still dont appear

[covert swallow]

Do you have the administrator permission in the server?

[covert swallow]

You'll to talk to that server's staff team to fix that error

[rugged mulch]

yes this is for that, thanks you

[iron night]

Gave +1 Rep to @covert swallow (current: #17 - 456)

[slow cove]

السلام عليكم . انا مشترك بحسابي الثاني ولا اقدر ادخل السيرفر وهذا الايدي : 1149075964475736127 او (aktrolek) @stuck sigil

[tawny field]

What’s rep 🤣

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

@sterile wind Use this for setup the bot

[sterile wind]

Thx

[analog summit]

Hello, could someone please guide me through a few steps? I need to: When a ticket is closed by me or a staff member, once it's closed, I'd like no one else to have access to it. How can I do this, please?

[grand barn]

How can I creat ticket

waths the command

[atomic geyser]

how does someone give me permission to access the dashboard

[atomic bear]

Queria saber qual skill da dano extra. Minha Karin no servidor 21 tava muito forte. Por causa desse dano, é um dano branco depois do dano normal

[rose glen]

I want to close the ticket, it gives such an error, what should I do?

[harsh epoch]

Hey there!
Try Dashboard -> Permissions -> Support Team Permissions - Edit Closed -> View Channel ❌

[harsh epoch]

You can use either $new in a channel that bot is monitoring to open a ticket
Dashboard -> Command Style
and make sure that Enable command style tickets is enabled, and your channels are set correctly

[harsh epoch]

You'd have to ask someone who already has access to the panel to allow your role under server configs, or grant one of your roles the Administrator permission

[atomic geyser]

ok thank you

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[harsh epoch]

@rose glen Hey there!
Please refer to the embed above

[rose glen]

Is this a custom emoji?

🔒

[atomic bear]

Perdi acesso a minha conta, meu celular foi roubado. E não sei o login. Fiz compras no jogo, servidor 21

Alguém pode me ajudar?

Algum Adm aqui

[harsh epoch]

It's not. but your close button seems to appear fine, so it'll be another emoji. Try checking the other buttons you might have "Confirm close" as an example

[humble sequoia]

@atomic bear

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[atomic bear]

Horrível isso. Tenho histórico de compras. Da pra recuperar pelo histórico, nas não querem blz

[rose glen]

I just removed the emoji and turned off the emoji display, it gives out the same thing...

[harsh epoch]

Which button did you disable the emoji for?

[rose glen]

@harsh epoch

[harsh epoch]

Your "Close Ticket" button is not the one causing the issue, that one was working fine.
Try checking "Confirm Close" or "Cancel Close" and see if theres an issue with those ones

[analog summit]

Thx U ! Its good

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 140)

[rose glen]

Can you just send me an emoji?

[harsh epoch]

what do you mean?

[rose glen]

ID emoji

I don't know what to do

[harsh epoch]

Use $id followed by your emoji in your server

[rose glen]

$id🔒

$🔒

[harsh epoch]

You would be better to try in your own server if you're using a custom emoji.
Again, it's not the close button causing the issue. It is a different button

[rose glen]

For God's sake, you can go to the server and try to do it, I'll give you the rights

[harsh epoch]

I can't join servers for help, support must remain here. If you'd rather you're free to #🎫│make-a-ticket where someone will be able to better explain

[tidal heart]

Can someone show me how to setup ticket tool for my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[harsh epoch]

Hey there @tidal heart
Try refering to the embeds above

[humble sequoia]

━━ Ploxy0's inquiry has been moved to a ticket ━━

[tidal heart]

Can you help me by joining and doing it?

[scenic plinth]

No, we cannot nor condone anyone joining servers to setup anything for anyone.

[pure zenith]

Pets disappeared due to a server rollback on Saturday night ~9:30 PM (Sydney time).
Missing Pets: Titan Nightmare Mimic (Huge), 2x Rainbow Hatched Dilophosaurus, Rainbow Hatched Spinosaurus, Titan Rainbow Peacock, 2x Rainbow Mutated Raccoon, Mega Red Kitsune, Nightmare Rainbow Hydra.

These pets were fully in my inventory before the update. Please review inventory logs and restore. Thank you.

[humble sequoia]

@pure zenith

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[glass saddle]

are tickets down atm? we keep getting interaction failed

[covert swallow]

Bot isnt down, make sure your permissions are right

[leaden lodge]

Hey guys, I needed some help with some setup.

So the ticket tool has its own category called Support. I have edited the category to give channel read permissions to another user, but when I create a ticket (creates private channel) that user doesn't have access.

There's a sync permissions with category button and on doing so that user gets access. Is this a known behavior?

[scenic forum]

Can you show a screenshot of
Panel config -> Permissions -> Ticket owner permissions -> Edit Opened

[leaden lodge]

Let me check

[leaden lodge]

From the website right?

[scenic forum]

Correct

[leaden lodge]

So when I say user, it's another user. Think of it as support staff

[scenic forum]

Is their role marked as support team role?

[leaden lodge]

No

It's a bot

[scenic forum]

Still needs support team role

[leaden lodge]

I see. Thanks.

And, is there a way to provide an automatic reply if the ticket is opened on certain days of the week?

[glass saddle]

Are you positive? No role is able to open a ticket right now. Can't close existing ones either. Was working fine all day.

[covert swallow]

Whats your server ID

[leaden lodge]

It's working currently on my server

[scenic forum]

That message wasnt meant for you

[leaden lodge]

No Im just telling them bot is not down because I just tried it

[covert swallow]

Its fine, having independent verification the bot is working doesnt hurt

[sharp coral]

the bot is not wroking rn

[covert swallow]

How so

[sharp coral]

keeps saying application did not respond

[covert swallow]

Server ID?

[sharp coral]

oh

there

i got it finally

[glass saddle]

i got it, our premium sub lapsed. thanks for the promptness, greatly appreciated!

[iron night]

Gave +1 Rep to @covert swallow (current: #17 - 458)

[leaden lodge]

Oh how do you do this

Thanks leonhenn

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #15 - 465)

[rain galleon]

question about transcripts, do they get deleted after a point or are they saved forever?

[covert swallow]

The transcripts are the HTML files attached to your transcript message, itll be deleted if that message is deleted

[rain galleon]

So for tickets, when the ticket is closed does it get saved?

[covert swallow]

Depends on if you took a transcript from it

[rain galleon]

its because before i ask from a mod in a server im in, i want to know if it can still be there after a long time

they keep transcripts i know that i just wanna know if they get deleted

[covert swallow]

If they delete the message containing the transcript message, yes, otherwise no

We do not store transcripts on our end

[rain galleon]

ok ty

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow (current: #17 - 459)

[placid girder]

@rain galleon When you configure transcription, that HTML file will persist indefinitely. If it is misplaced after the ticket was deleted, then it is lost forever.

Oh my bad 😭

[rain galleon]

lol thanks

[iron night]

Gave +1 Rep to @placid girder (current: #251 - 2)

[rain galleon]

gonna leave now byeee

[hollow schooner]

Why does the thing keep saying the application did not respond

[vital pollen]

I tried to make a 2nd panel but it said application did not respond, am I able to make another panel?

[charred sundial]

Hi, is there a way to get the bot to publish it's log so I can follow it in another server?

[placid girder]

This is usually related to the permission to view channel and send messages!

[placid girder]

I'm not sure what you mean. Can you elaborate? Are you attempting to open a second ticket within a Discord server?

[hollow schooner]

Yeah I fixed it by feeding the bot role administrator 😁

[placid girder]

Ticket Tool does have logging which can be configured. These logs include the creation, renaming, closure, opening, transcription, and deletion of tickets.

[charred sundial]

thanks, and can I set the log - feed to a channel that's in another discord server?

[iron night]

Gave +1 Rep to @placid girder (current: #197 - 3)

[placid girder]

I believe you can have Ticket Tool send the messages in an Announcements channel. Then, that channel may be followed. But those messages probably wouldn't be published automatically.
Other than that, I believe Ticket Tool doesn't have a direct means to post messages to a different server.

[charred sundial]

ok thanks

thanks @placid girder

[iron night]

Gave +1 Rep to @placid girder (current: #167 - 4)

[vital pollen]

I tried to make a 2nd panel, (like a new panel to open tickets) but it said the application was not responding, though it worked before when I opened my first panel

[placid girder]

So you have sent the second panel into a channel?

[vital pollen]

nope, it won’t let me

[placid girder]

Okay, Ticket Tool is operational at this time, from what I understand. This could be an issue with how the panel was configured. One element that can cause trouble for users is using custom emojis. Are you using any?

[sharp coral]

Why can everyone see the ticket when someone opens one ?

i might be dumb

fixed

[vital pollen]

nope, the issue is it doesn’t let me use the panel command at all to create one

[placid girder]

Panels are created in the dashboard located at https://tickettool.xyz. You would need to access the website to create additional panels!

[vital pollen]

okayy!

thanks @placid girder

[iron night]

Gave +1 Rep to @placid girder (current: #153 - 5)

[wary musk]

How do I setup the bot to where ur able to make a ticket

Its very complicated

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[placid girder]

This is a guide that was constructed to explain the process!

[hearty crystal]

I’m a bit lost, so I added the bot to my discord. Set up the tab my players can click make a ticket and it works for me since I’m owner. But my verified members do not have permission? Can someone help?

Please @ me when someone can reply thanks!

[proud bear]

Hello, Is anyone able to direct me to any previous discussions on how i can make it so once the tickets are created, only the person who created the ticket + roles selected can view the ticket convo?

[burnt condor]

.

[uneven dome]

自分は鯖の副管理者なんだけどこのBOTを追加しようとしたとき自分の入ってる鯖が出てこないんだけどどうしたら良いんですかね？

[vale river]

Good day, this is what it says when I want to invite a bot to the server

[sick fern]

Is it possible for the ticket tool to send a message in the ticket itself instead of an embed? How do I do that?

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[scenic forum]

Panel config -> General -> Support team roles
By default the ticked owner should see the ticket

[scenic forum]

Click on @pseudo glen and press Add App should work that way

[scenic forum]

The embed can be removed
This requires premium however

[umbral cliff]

Hello, good morning! My bot is giving an error. Every time I use the /add command, it says: "The app did not respond." I would like to know if there is a way to solve this.

[scenic forum]

Hey
Can you use /debug inside the channel you get the error in?

[umbral cliff]

When I use this same command, I get the same error.

[scenic forum]

Ticket tool is missing the Send message permission inside the channel

[umbral cliff]

Even so, it won't work. I apologize for the delay in responding; I don't speak English and am using a translator.

[scenic forum]

You removed "View Channel" from its permissions

[umbral cliff]

How do I activate it?

[scenic forum]

Via Discord channel settings in the permission tab

[hearty crystal]

@scenic forum THANKS!

[iron night]

Gave +1 Rep to @scenic forum (current: #15 - 466)

[hearty crystal]

https://tenor.com/view/boner-alert-rihanna-gif-5734242

[chilly silo]

Hey, I need some help, for our ticket tool, I need to hide some of the drop down menus, without actively deleting them, I just don't want users to see select drop down ticket options. Is there a way to do this?

[dull rock]

olla alguem pode me ajuda

[tough pilot]

How to get the bot on my sever

[vale river]

Oh yes thank you so much

[iron night]

Gave +1 Rep to @scenic forum (current: #15 - 467)

[quick igloo]

J’aimerais ouvrir un ticket sur Vinted plug svp

Car je n’y arrive pas

[fluid timber]

Hello, when I try to open a ticket this error message opens : how can I make it work ? + how can I allow my moderation / admins to see the dashboard to control permissions as well ?

[urban patrol]

Me too I don’t no how I fix this

[past fern]

How do I create something for my members to press on and make a ticket and get a role once they have finished this is my first time making a server so any help would be appreciated

[stiff nova]

What should I do

[vivid tinsel]

HELP

@placid girder

Then how do I get help urgent

can someone help me

I created a panel in tickets tool dashboard, then i mistakenly kicked ticket

and now when i try to delete the panel , it says major config mismatch

how do i fix it

[scenic forum]

You cannot delete a panel if you only have one.

[scenic forum]

What are you trying to do?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@past fern refer to the embed above

[scenic forum]

Can you use /debug on your server?

[winged solar]

Hlo sir today I can't join guardeer bootcamp due to zoom login id not access or failed I try again and again please suggest what should I do and what about today's lecture how can I get 1 lecture of bootcamp please help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[winged solar]

How to raise ticket

Please send me a ticket raise link

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[winged solar]

I can't access my bootcamp classes why I can't access on zoom @scenic forum @scenic forum

Where I get today's lecture @scenic forum @scenic forum

@humble sequoia how to raise ticket please help

[scenic forum]

Don't ping me.

[humble sequoia]

@winged solar

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[winged solar]

@humble sequoia please help how to raise ticket

[humble sequoia]

@winged solar

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stiff nova]

Check transcript of a ticket

[scenic forum]

To view it you'd either need to be logged in on the dashboard or download the HTML file and open it with your browser

[vivid tinsel]

Ok

@scenic forum

Do you play roblox

[scenic plinth]

Not the place to ask or discuss that

[thin palm]

why do the setup or any other command not work

[covert swallow]

You most likely did not give the bot the read and send messages permission in the channel

[thin palm]

ok

[reef sequoia]

How do I make it so if someone makes a ticket I can @ the support team automatically for free

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[thin palm]

you was right

[atomic dew]

/bot

[signal finch]

/debung

[weak timber]

I'm looking for the same thing but I want the ticket to ping the user & support team, then delete the message (I have premium)

[fair basin]

Do I have to be a premium member to change the ticket panel massage?

[modern aspen]

"ERR_BAD_REQUEST - 413"

Can someone help me?

[weak timber]

Check bot perms

[modern aspen]

I'm trying to change the bot's icon.

and that appears

[jade ravine]

Is there any way to let one role see tickets forever

[jade ravine]

Is there any way to let one role see tickets forever

[covert swallow]

You should set the role as the support team role, in the general settings in your panel configs

[jade ravine]

One role that isnt support team

[covert swallow]

You can add that as an "Additional Role" then, and make sure the additional role permissions are set up too allow viewing of the channel

[jade ravine]

How do I add an additional role

[covert swallow]

Here the link to our documentation explaining it

[slender dew]

Hey y'all! We currently have 5 different options for our ticket types, I'd like to add a 6th. But then I came across this message saying "anything that exceeds 5 will be moved to the next row"

I was hoping to check if anyone could show me what that looks like? (when something moves down to the next row)

[scenic forum]

#🎫│make-a-ticket

Example of 3 rows

[leaden sleet]

System Failure, Please Report to the server owner:
Invalid Form Body
components[0].components[0].options[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)