🆘│community-support

[regal solstice]

Yess

[harsh epoch]

Are you getting any errors anything when trying to close them?

[regal solstice]

Nope

Just dont wor

It havnt worked all week

[harsh epoch]

Was it working before then?

[regal solstice]

Yes

But then hapoyween helpd me w smt else and it stopped workin

[scenic forum]

Panel config -> Buttons -> Create ticket
Disabled roles
@ everyone
Allowed roles
All roles being allowed to open tickets

[harsh epoch]

Do you remember what that was?

[regal solstice]

No😭

[scenic forum]

@harsh epoch

[regal solstice]

Or yes it was to like the tickets show in the support sections

[harsh epoch]

Could you run /debug inside your tickets category?

[foggy wing]

Tyy

[regal solstice]

Okay

Lemme try

[violet wharf]

I have the ticket bot on my server, and we have different ticket creation for different issues (General Support, Reporting an Issue and Requesting a role change). So far, only the General Support ticket option can be created by any member, but the other 2 keep saying that they don't have permission for it. I've looked on the console and it's only showing the General Support ticket creation as an option. How would I fix this?

[cedar zinc]

Bom dia

[azure flame]

how do i attach a ticket onto an embed

[harsh epoch]

Hey there!
Could you check the following for both your Report and role change panels:

• Panel -> Buttons -> Create ticket - Edit -> Allowed/Disabled roles
• Panel -> Buttons -> Create Ticket - Edit -> Support Team only

[harsh epoch]

What do you mean?

[violet wharf]

Ohh I see what I missed, completely forgot it's under seperate tabs. Thank you!

[iron night]

Gave +1 Rep to @harsh epoch (current: #34 - 133)

[azure flame]

like, i want to attach the button to a seperate embed, is there a way to do that, bit like this

[cedar zinc]

Alguem poderia me ajudar, comprei 2 brainrot pelo site e queria saber como faço para pegalos

[harsh epoch]

No worries!

[harsh epoch]

Ohh, you do that you would need to use the dropdown feature

As well as adding an image URL inside messages -> Panel Message -> Embed Editor 1 -> Image Url

Note: Editing certain aspects of the panel message require a premium subscription

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[azure flame]

no, i want to add the dropdown to an embed thatisnt from ticket bot

[harsh epoch]

In that case you could use a bot like Sapphire perhaps?

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[azure flame]

alright thanks

[vocal marsh]

does ticket tool have a feature for apis? like that i can retrieve a specific information from my own api and then put it in the welcome message.

[regal solstice]

Btw @harsh epoch Tysm it worked❤️

[harsh epoch]

No worries!

[plucky flume]

Why can't i use the ticket tool ?

[harsh epoch]

Hey!
That means that server staff have restricted use of that item to certain roles

[plucky flume]

Thank you for that info but it's werid because i used it once. Maybe it's a 1 time use ?

[harsh epoch]

Staff with access to the dashboard can change it whenever they want to, it could be that theyve temporarily closed tickets or something similar but there isn't a one time limit as such

[plucky flume]

Thank you very much. 🙂

[toxic mulch]

Hello. The ticket tool is not working.

[jade topaz]

Hello I need help about my 3 linked discord acc in my roblox.. If someone could remove the others that would much be appreciated.

[humble sequoia]

@jade topaz

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Can you elaborate?

[jade topaz]

Hey is it impossible to remove the remaining accounts? Its really my biggest problem rn

[scenic forum]

Read the message sent by the bot

[jade topaz]

I see.. but is there any possible ways to remove it.?

[scenic forum]

What does the bot say?

[jade topaz]

He cant help me with it.

Im so confused what to do man.. I cant join any division bcs of it.

[scenic forum]

You need to find the support team that can help you with your matter
YOure on the wrong server here

[jade topaz]

What other servers are there?

[scenic forum]

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[jade topaz]

So I think I might not be able to remove it then.

[dim wharf]

Need help !

[humble sequoia]

@dim wharf, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[dim wharf]

Où puis-je demander de l'aide pour récupérer mon compte ?

[latent dawn]

Malheureusement, je ne peux pas vous aider concernant votre problème sur ce serveur. J'espère que vous le résoudrez bientôt.

[quick horizon]

Can someone help me to configure ticket tool pls

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Use this ^^

[humble sequoia]

━━ NightMare's inquiry has been moved to a ticket ━━

[worn star]

guys how do i add questions to my tucjer tool

@latent dawn

i have a question

need help

[hallow fiber]

guys

why does it not display all my servers on the website when i want to manage?

@latent dawn

@solid stream

@pseudo ravine

@covert swallow p

[latent dawn]

Please, don't ping members for support.

[latent dawn]

Please, don't ping members for support.

[hallow fiber]

sorry

but whats the asnwer to my question

[solid stream]

It only shows server you have permission to make changes on, if it's not showing up you don't have permissions for that server.

[near dawn]

Try refreshing

[vapid leaf]

Español???

Spanish???

Anyone who speaks Spanish? Alguien que hable español??

[latent dawn]

Hola, en q le podemos ayudar?

[modest swift]

¿Sois vosotros de Forsaken?

Quería preguntarte algo.

[simple shell]

is there a way i cant search fro a transcript easier?

[sonic grove]

How do I add the ticket tool bot a ticket channel in my discord server

[tame tartan]

Im having a lot of trouble giving my members the ability to create a ticket. in another server- i had no issues. i think it was a while ago though, because i dont even know how to get here

[scenic forum]

You can search for the user ID inside your transcript channel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@sonic grove @tame tartan refer to the embed above

[tame tartan]

I have, but it really makes absolutely no sense to me.

[scenic forum]

Can you elaborate?

[tame tartan]

yes hold on

are you absolutely kidding me. right as i was trying to take a picture of it glitching- it decides to work

technology wants to make me look stupid

https://tenor.com/view/crash-out-strangle-over-it-im-done-wtf-gif-5733066100478599257

[grave abyss]

Can anyone help? after a certain amount of time of inactivity (not sure the exact amount of time) the ticket gets moved to a "hidden" folder, which can still be accessed by staff (on desktop, not mobile) but is hidden to the user.

And then after a month in the "hidden" folder it is totally closed

Is there a way to prevent them from moving to the "hidden" folder?

[pulsar lodge]

anyone know how can i make the bot ping the roles i want it to without having the mention role on for the roles

and i do have premium idk if that helps or not

[fading plaza]

how do u edit information u put on a ticket???

[scenic forum]

The maximum duration for automation is 7 days
Can you elaborate?

[scenic forum]

The bot needs the permission to ping everyone/here and all roles

[scenic forum]

Panel config -> Ticket -> Edit ticket message

[flat mountain]

how do I make ticket tool ping support team roles?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@flat mountain refer to the embed above

[flat mountain]

sp {1426972832184668331}

so

also is there a way I can make a command for example

/whitelist is sends a emebed message and will give a user a role and chnage nickname to like [1120] L.Doe

and how would i remove this so it dose it automatic

[shadow pilot]

If I activate my trial premium will the things which are for premium disappear?

[scenic forum]

Once the duration is over most things will reset, yes

[shadow pilot]

Duck

It's just unfair, everything requires premium there!

Even the claim button!

At least give us more characters to use 😭

[scenic forum]

Why is it unfair?

[shadow pilot]

Because I cannot use that many characters like I can in ticket v2, no claim button and more things, auto transcript

[scenic forum]

All bots ulitize premium in one way or another to be able to keep the bot running

[shadow pilot]

Well ticket tool has plus and it's that we can change embeds how we want, and make a lot of panels but it's impossible that we must pay for more characters and for a claim button!

Unbelievable

[charred island]

Hi, I require some help/assistance with the ticket tool bot

[scenic forum]

Hey
Could you elaborate what you need help with?

[charred island]

I gave my ticket tool bot all the permissions it needed but when I’m on website ticket tool trying to finalize everything, it is stating it does not have permissions to view or send (when it does) 🥲

[scenic forum]

Can you run /debug inside the channel you want to send it into

[charred island]

Yes

[stiff prawn]

What should I do to have ticket

[red shuttle]

هل السيرفر عربي؟

[stiff prawn]

I don’t speak arabic

[red shuttle]

Me to heheheheheheheee

[stiff prawn]

Do u know ?

[red shuttle]

👎

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above, to setup Ticket tool on your server please

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[austere forge]

^

[stiff prawn]

French pls

[stark rune]

1) **Inviter Ticket Tool sur votre serveur**.

Premièrement, vous devez inviter le bot dans votre serveur. Si le bot est déjà dans votre serveur, vous pouvez le personnaliser dans votre Dashboard.

**2) Créer un panneau**

Pour créer un panneau, merci de vous rendre dans Dashboard > Panel Configs > Create Panel.
Entrez un nom pour votre panneau (Personnalisez tous les paramètres optionnels comme vous les souhaitez).
Un exemple pour créer un panneau est illustré ci-dessous

3) **Envoyer le panneau dans un salon**

Si vous avez créé un panneau dans le Dashboard, vous pouvez l'envoyer par le bouton Send.
Sélectionnez le salon où vous voulez que votre panneau apparaisse.
Si vous avez d'autres questions, utilisez la commande /help > faq > option 1.
Un exemple pour envoyer un panneau est illustré ci-dessous.

Avez-vous un problème pour envoyer le panneau ?
Faite la commande /debug dans un canal avec Ticket Tool et assurez-vous qu'il a toutes les autorisations de Discord nécessaires.

[austere forge]

Voici pour vous! faite moi savoir si vous aviez des questions :)

[stiff prawn]

Merci ! *avez

Bro

CAN I rank u and u do it for me

Plssss

[austere forge]

Ce n'est pas quelques choses que nous faisons non, désolé.

[stiff prawn]

Je comprends rien …

[austere forge]

Il vous suffit de lire le guide ci-dessus et de suivre les étapes, c'est vraiment rapide pourtant

Si vous n'arrivé pas, créer un ticket FR dans le salon #🎫│make-a-ticket et je vous assisterais

[stiff prawn]

Ok merci

[red shuttle]

How can I be a staff?

[austere forge]

No need to ping me

Refer to the embed below

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[bitter crescent]

why can't i do anything

[flat mountain]

bots might be down

[scenic forum]

Bot is not down.

[scenic forum]

use /debug in the channel please

[bitter crescent]

i found out sorry

it had no permission

[charred island]

I gave mine permission and still does not work

[scenic forum]

Can you run /debug on your server?

[charred island]

I have and it says it has all permissions and yet it still will not work

[scenic forum]

which panel ID are you trying to send?

[charred island]

What do you mean?

[scenic forum]

On the dashboard the number infront of the panels name

[charred island]

Channel id?

[scenic forum]

Panel ID

[keen matrix]

How can i ask for support?

[scenic forum]

You ask what you need help with in here

[scenic forum]

type
$panel 1
Into the channel you want to send the panel into

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@charred island refer to the embed above

[keen matrix]

I have a premium membership on one server, and I want to transfer it to another. How can I do that?

[scenic forum]

If you subscribed via the website you can select the server here
https://tickettool.xyz/billing

[keen matrix]

Thx mate

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 435)

[charred island]

May I have a full video on how to do everything because I’m not understanding, sorry.

[scenic forum]

Show me a screenshow of
Panel config -> Buttons -> Create ticket

[charred island]

By chance voice chat, I’ll screenshare? If available

[scenic forum]

Im sorry but i can only assist per chat.

[charred island]

😭Otay

[narrow edge]

are we allowed
to advertise here

[void lance]

this might sound dumb but how do you make it so the ticket bot automatically puts a specific person or role in the ticket

[scenic forum]

no

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[scenic forum]

@void lance refer to the embed above

[void lance]

thank you

[charred island]

Thank you happy! I have it working now! Turns out it was the emoji I originally had, it couldn’t register it so I changed it completely, thank you for being patient with me, lastly do I need premium to change the ticket message to my pleasure?

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 436)

[scenic forum]

Panel config -> Ticket -> Edit ticket message
However there are some limitations on the free version

[charred island]

I’ll take a look! Thank you again, I’ll come back in a few

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 437)

[charred island]

Thank you happy!

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 438)

[fresh widget]

Hello! Forgive me if this is a silly issue or unrelated to the tickettool bot. Recently someone on my server is having issues creating tickets after they had "followed" (like marked the ticket to always be seen) a previous ticket they created.

We believe that because we have it set up to only allow one ticket per person that the ticket tool is assuming they have a ticket open when it no longer exists.

Could I get some feedback on how to fix this?

[restive condor]

Hi there! Could you please #🎫│make-a-ticket and include your server ID too

[limpid harness]

Very well!

[candid mountain]

How do I get a role to be pinged

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@candid mountain refer to the embed above

[candid mountain]

Thanks

[jade topaz]

Do you guys know why the "closed" tickets does not auto close? :/

[exotic crest]

Can anyone explain how I can claim

[proud panther]

Hey I need help making my ticket but like this

[harsh epoch]

Can you explain what you mean?

[jade topaz]

So I closed the opened ticket and its supposed to auto close after a few seconds, right?

But they are not closing and remained there but from ticket-xxx they changed their name to closed-xxxx

[harsh epoch]

Hey!
This isn't related to ticket tool, but rather another tickets bot. You'd be better to try find their support server and ask there

[harsh epoch]

Did you want the channel to delete immedietely after pressing close? Without the embed for the controls to re-open or save transcripts?

[timid wind]

hey im a relatively new to the scene discord mod and I'm trying to get some bots on my server. Ticket Bot is the one I'm currently trying to get setup but for some reason all commands result in red text saying "application isnt responding"

[jade topaz]

I think I'm all good with just saving transcripts but not re-open.

[harsh epoch]

In that case you can hide the re-open button to get something like this
Panel -> Buttons -> Re-open Ticket -> Show this button

[harsh epoch]

Hey there!
Refer to the embed below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[harsh epoch]

Can you make sure that Ticket Tool has at least the following permissions enabled in that channel:
View Channel
Send Messages
Embed Links

[jade topaz]

Oh. Not this one. Like it will remove itself from the opened tickets after. Because they stay here ^ with the opened one

[harsh epoch]

Panel -> Category -> Category Closed

[timid wind]

got it thanks

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 134)

[proud panther]

Ok ty

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 135)

[hazy crater]

@harsh epoch could u help me with something

[scenic forum]

Do not ping members for support please
State what you need help with and someone will assist you once they have time

[grave abyss]

So open tickets that don't have anything said in them for a bit get moved to the 'hidden' folder (a collection of chats that only mods can see) in discord.

Is there a way to stop that so the tickets dont move to that hidden state?

[hazy crater]

when a ticket is created , this check just stays there not letting me create another ticket

[scenic forum]

Do the tickets get closed if nothing is said inside them?

[hazy crater]

i would have to restart my discord, or create another ticket for no reason to fix the issue

[scenic forum]

Im afraid i dont understand

[scenic forum]

Thats a discord issue in that case not related to the ticket tool

[grave abyss]

No they first get hidden for the user (only visible for mods) and after sitting a while in the hidden folder they get closed

So when hidden a mod can still message in them to push it out of the hidden state

[hazy crater]

its been happening for days now

ticket system doesn’t reset or close that menu properly, the same selection stays active, and Discord blocks re-selecting it since it’s already “chosen’’

[hazy crater]

maybe a week even

[scenic forum]

Thats a discord issue in that case not related to the ticket tool

[lone minnow]

Im confused on how to change the message of what the specific ticket is for

[scenic forum]

im not sure im afraid
Please open a ticket at #🎫│make-a-ticket to receive a staff members help

[grave abyss]

Thank you for trying though

[harsh epoch]

Hey there!
You can change the panel embed by going to panel -> messages -> Edit panel message -> Embed Editor 1

Note: Non-premium servers have a limit of 250 characters and can only partially edit the embed

[lone minnow]

Wait is that to change the button text or change the "to create a ticket use the Create ticket button"?

[hazy crater]

so im the only one experiencing this discord issue for dropdown style

💔

[harsh epoch]

That would be to change the "To create a ticket" text. To change the button text you'll need to change the following:
Panel -> Button -> Create Ticket - Edit -> Button Text

[lone minnow]

Okay I just needed to change the "to create a ticket" text but I just wanted to make sure I was on the same page lol

Tysm

[harsh epoch]

No worries!

[hazy crater]

is there a solution

to my issue

[scenic forum]

We cannot assist you
Your issue is discord related not ticket tool related

[hazy crater]

its happening to multiple other people in my discord server tho?

[scenic forum]

That the dropdown isnt disappearing when clicking it?

[hazy crater]

which causes them to create the 2 tickets above for no reason just to get access to the other one thats glitched

[hazy crater]

When using the select menu (dropdown) to create tickets, the dropdown works correctly the first time. However, after closing and reopening it to create a new ticket, the previously selected option still shows a checkmark. Because of that, the bot does not allow re-selecting the same option or creating a new ticket. Only fix to this is creating one of the 2 tickets above for no reason ( to move the checkmark ) or by restarting discord to reset it

[scenic forum]

Could you invite me so i can test it? (Dont give me any permissions)

[hazy crater]

yes

[scenic forum]

Hmm ill check with the team

[hazy crater]

should i maybe resend the panel

idk its been happening for a week, which causes people to create tickets for no reason just to reset it

[scenic forum]

Okay it actually seems to be an issue going on with discord at the moment so the only thing we can do is be patient until it is resolved

[jade topaz]

Hi @scenic forum you still here?

Got a member of the discord who's unable to open a ticket. They do not have an open ticket currently and unable to create a new one. They have the same permission as everyone.

[dense salmon]

Where can I report players?

[eternal egret]

guys is it possible to view closed tickets

[ripe steeple]

guys i need help when i create it says Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

[rancid anchor]

where is the bot

[outer bluff]

#🎫│make-a-ticket

[brazen grove]

Who can help me? I’m trying do create a ticket channel but it’s not working

[harsh epoch]

Hey!
By default, the ticket owner is removed when it's closed, however server staff can change that by using Panel -> Permissions -> Ticket Owner Permissions - Closed -> View Channel ✅

[harsh epoch]

Could you check that Ticket Tool has the required permissions in that channel?

[harsh epoch]

Hey there!
Refer to the embed below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[solid stream]

I'll look into this, it's possible discord changed how they handled it.

[reef isle]

What am I doing wrong here? Why won't it make a drop down menu for all of them?

[harsh epoch]

Hey!
You haven't selected any panels for any of the other items.
Each item will need its own panel in order for the show in the dropdown

[reef isle]

Panel meaning what the ticket says when you open it?

[harsh epoch]

Sort of
A panel will contain that information, but it'll have stuff like the categories, permissions, other messages, buttons etc. that are specific to that type of ticket

[reef isle]

alright, thanks

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 136)

[harsh epoch]

No worries!

[reef isle]

Is there any way to reorder them?

Or do I have to redo the entire thing

[harsh epoch]

I don't believe there is, although I remember seeing someone suggest it a while back

[reef isle]

that's great

[deep compass]

Good evening someome can help me?

[hazy crater]

Any fix to this yet?

[junior cosmos]

jo boys how do i get unbanned i accidentally punched my friend in the safe zone

[humble sequoia]

@deep compass, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[solid stream]

I think you're in the wrong server.

[humble sequoia]

@junior cosmos

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[solid stream]

Not as of yet, I haven't had the time to fully debug this issue, but I plan to do a deep dive into this tomorrow.

[deep compass]

#🆘│community-support

[hazy crater]

been happening for like a week, suprised nobody else reported this

[harsh epoch]

Hey!
That means that the category selected is full. If you're staff in that server you can either delete some tickets in there or set up an overflow category to fix the issue

[solid stream]

Indeed, It's the first report otherwise it would have been worked on before now.

[hazy crater]

would resending the panel maybe fix the issue

i kinda forgot how to resend it tho ☠️

its been working fine for like over a year

[solid stream]

Likely discord is pushing out a change to how they handle the dropdowns list and not all clients have it yet.. if that's the case it will likely become an issue in the future.

[solid stream]

Resending it would fix it for anyone how has already created a ticket.

but they would have the issue the next ticket they create.

[hazy crater]

ohh

the only fix to it right now is either restarting ur discord

or creating another ticket for no reason , to remove the checkmark from the ticket u wanna click

which is annoying because im getting spammed by useless tickets

[solid stream]

I'm not sure extactly why this is happening, but I should have a fix tomorow if I can fix it.

[hazy crater]

all good

[deep compass]

#🆘│community-support @harsh epoch What can I do if I am not staff and I am just buying an item?

[solid stream]

Found the issue, it's fixed

once someone creates a ticket the select menu will be reset for everyone else who had it stuck from the bug.

[harsh epoch]

Unfortunately if you're not staff then there's nothing you can do to fix the issue other than try contact that servers staff by another means

[plain dove]

getting this issue

[hazy crater]

It still doesnt work for some reason

do you need me to screen record

[solid stream]

Hmm, I'll need an invite to debug this more, because all my tests show it's working now after the changes I made.

Go ahead and open a #premium-tickets

and ping me.

[scenic forum]

no permissions were changed prior to this?

[bitter steeple]

Is a server showing this text when close reason empty is normal?

It does not look right. if it isnt i will file the bug report

[scenic forum]

Could you send a screenshot of
Panel config -> Transcript -> Edit transctipt message?

[bitter steeple]

I am a member of that server, not an admin.

[scenic forum]

Then we are unable to help you
You'd need to reach out to their servers staff

[bitter steeple]

I did that beforehand and they told me to contact this server

[scenic forum]

Im afraid we cannot assist you as youre not a staff on that server

[bitter steeple]

Update: I contacted them again and they said it was an issue with the bot apparently , and they said not to make more tickets at the time as I have created an influx of tickets
They said they would look into it.

[gilded verge]

If i may add something to your case...
from your screenshot it appears as it's related to custom commands, otherwise you wouldn't be able to get that kind of message in your dm's unless it's a transcript but that's not it, so my only conclusion is they have something wrong written inside the close reason variable or full embed in this command
to be perfectly clear, it's nothing wrong with the ticket tool bot

after some thoughts, my final answer is that they just incorrectly used the close reason variable

[woeful viper]

hey fam,

im trying to add the bot to my server. But when I add it wont give it administrator perms

[scenic forum]

Hey
The bot doesn't need administrator to run

[woeful viper]

ok ill try it again 🙂

maybe its a perms issue with the channel

[maiden spoke]

this is not really a support thing but do you know why my tickets in my server (using ticket tool multi panel too) arent moving to the same category even after setting that up and all the tickets are ticket 0001 and 0002 if and the number isnt going up

i ve been setting it out for days and im crashing about this thing

[scenic forum]

Have you selected the categories for each panel not just the one having MP on?

[maiden spoke]

i think so let me check

[maiden spoke]

yes that worked and about the number thing? should that work too now?

[scenic forum]

Each panels number go up independently from another

[maiden spoke]

ohh

i see

thank you

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 440)

[wary swan]

What is the cost for the premium subscription that includes the 'Direct Message Transcript' feature, and how do I activate it?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[scenic forum]

@wary swan refer to the embed above

[wary swan]

Just to confirm, does the Premium plan automatically DM the transcript to the user when the ticket closes?

[scenic forum]

If you have that enabled, yes
Otherwise no

[shadow pilot]

Give it admin perms that's what I did

[scenic forum]

Administrator is not required for ticket tool to function.

[chilly kiln]

How to fix this?

[shadow pilot]

Ik, it's just easier for me so I won't have to edit channel permissions for it

[shadow pilot]

Seems like the bot cannot see the channel

[wraith cargo]

Why can't I add the claim button?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@wraith cargo refer to the embed above

[chilly kiln]

Thanks, appreciate that ❤️

[iron night]

Gave +1 Rep to @shadow pilot (current: #429 - 1)

[wraith cargo]

Thanks, appreciate it

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 442)

[hasty flume]

hi!! does anyone know how i can fix this? my members arent able to open tickets, and i cant see anything wrong with the bots permissions or its dashboard

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[hasty flume]

it worked!! tysm 🥹

[shadow pilot]

Np

[sharp lion]

@harsh epoch Redonne le panel recent j'ai des nouveau serv et il me les affiche pas stp Lewis

@harsh epoch

vite svp

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'assistance, veuillez contacter le support Français en ouvrant un ticket.
Allez dans le canal #🎫│make-a-ticket et appuyez sur le bouton contenant l'emoji 🇫🇷

[rain wren]

can someone help me how this all works i bought the cheat but now i dont now what to do

[steel crag]

Hey can someone help me?

i have problems with my ticket bot... only admin roles can open and create a ticket but if i try to joint the server as a member i dont have perms to use the ticket bot. but i dont find anything to disable that

[gloomy thorn]

How to resolve this I can't communicate them through ticket, This is the message showing.

[drifting patrol]

i have problems with my ticket bot... only admin roles can open and create a ticket but if i try to joint the server as a member i dont have perms to use the ticket bot. but i dont find anything to disable that

[cerulean vault]

i need help

i made the panel but idk if i can create a ticket

[humble sequoia]

━━ ᲼᲼'s inquiry has been moved to a ticket ━━

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[restive condor]

Hi! You will need to reach out to that server's staff team

[restive condor]

Hey there! #🎫│make-a-ticket please

[gloomy thorn]

Okay

[steel crag]

Hey. Thanks for the fast answer but that didnt help...

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2805)

[restive condor]

Please screenshot the error they are facing when trying to open a ticket

[restive condor]

Can I get your server name or ID please

[steel crag]

1433604131720925449

[restive condor]

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[steel crag]

where can i find the dashboard tab?

[restive condor]

That's just our website. Once you're in your server dashboard, go into the ''Server Configs'' tab on the left sidebar

And remove these roles from the blacklist roles section please

[steel crag]

oh wow that was it! thank you so much dan!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2806)

[restive condor]

No problem!

[wind hull]

can i not edit anything else?

why does it say im a premium sub? i didnt activate the trial

why is there such a low limit on characters for the panel embed description

[river spruce]

guys

how to do this in my server which when ticket get created it automaticly mentions a certain role

[wind hull]

thats the wrong bot is it not

[river spruce]

ohh

[wind hull]

@restive condor would you be able to help?

[river spruce]

but do u guys know how to do that?

[wind hull]

this is not the place to ask unfortunately

[river spruce]

ok tghx

[rain wren]

pleas canb someon3e help me

i bought the cheat and got the email but now i dont now what to do

[wind hull]

????????

i feel bad for the support here

[rain wren]

do you now how it works

[wind hull]

this bot has nothing to do with whatever cheat you bought

and im pretty sure selling cheats might be against discord tos

or at least distributing malware

which 99% of them are

[scenic forum]

Please do not ping for support

[wind hull]

sorry

[scenic forum]

the darker fields require premium to edit

[wind hull]

higher max character limit for embed descriptions as well?

[scenic forum]

Yes

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[wind hull]

alright 😭

at lesat the prices are adjusted for eur

what does the premium sub role mean?

[scenic forum]

One of the servers you have dashboard access on has premium

[scenic forum]

my message above

[wind hull]

is a premium sub per acc or per server?

[scenic forum]

The role is granted if you have Dashboard access on a server with ticket tool premium.

[wind hull]

yes but in general

[scenic forum]

Each Subscription is for one server only

[wind hull]

ok damn

[steel crag]

uhm can you help me again rq? now other people can see the tickets too :`) so everyone can see the tickets

[restive condor]

Dashboard > Panel Configs > General > Additional Roles

• Remove all roles currently listed there

[steel crag]

i did so but when i click on a created ticket channel on the roles it sill shows all roles automaticly

[steel crag]

On every New ticket the roles Customer and Member are automaticly activated so everyone can see the channel

[jade topaz]

anyone know how to access transcripts

[wind hull]

okay so i broke it

i cant start it anymore

this is what happens when i click on enable

this is what it says when i click manage (even tho im server owner)

GET https://api.tickettool.xyz/api/legacy/serverInfo/1434553170972905635

{
    "isAuthenticated": true,
    "data": "Missing Access",
    "code": 403,
    "selector": true,
    "checkError": "003"
}

this is the exact response

what happened was i clicked invite premium bot i invited it and switched to it, read the benefits and decided id prefer the normal bot so i kicked the premium bot

now i cant access the dashboard anymore

using the /botswitcher command fixed it but this might be something you wanna look into

[restive condor]

I'm not available at the moment unfortunately. Could you please #🎫│make-a-ticket and someone will be right with you

[restive condor]

Hi, #🎫│make-a-ticket

[restive condor]

Hi, #premium-tickets please

[wind hull]

okay this is more of a bug report now

since i found a fix

[sinful cloud]

Same.

Annoying as hell.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[junior ridge]

How do I set up a ticket bot for my serv?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[harsh epoch]

@junior ridge Hey there! Refer to the embed above

[junior ridge]

Ty

[gilded verge]

Hey, how much time must pass for the panel to be disabled? I created new one 14h ago and deleted after 1h from dashboard, yet if the panel message exists on discord channel, the ticket can still be created, just not possible to manage these settings in db

[pseudo ravine]

Hi miro I'll have to ask the developer

[wispy pivot]

My ticket got canceled what do I do

I can't make another

[misty delta]

Why does the bot demand the Manage Roles permission when it does nothing with roles as far as I can see?

[pseudo ravine]

Hey there! It's required so it can manage the permissions of the ticket channels

[eager copper]

Hey can someone help me? I got ticket tool on my friends serv i got permisions and it doesnt show me that i got it on server in server manage its like dont show the server at the panel

[harsh epoch]

Hey!
Could you use /permissionlevel in that server and let me know the result?

[eager copper]

Its says permision lvl 0 🤔

[harsh epoch]

That means that you don't have any permissions in that server needed to manage Ticket Tool.
You'll need either an allowed dashboard role, or the Administrator permission in one of your roles to access the dashboard

[eager copper]

Ah okay thanks i will try to figure smth out

[iron night]

Gave +1 Rep to @harsh epoch (current: #33 - 137)

[brisk otter]

Hey, is there a way for the select menu to not keep your selection? Each time you select something, you have to restart discord for it to go away

[brisk otter]

ahh nevermind ahaha

@solid stream Hey, I would've made a normal suggestion like everyone else but unfortunately the suggest command isn't working ahah

[scenic plinth]

You can make a suggestion via #1019685143046279208 as you are a premium subscriber. We are working on implementing a new system for non-premium users as the bot we used previously shut down.

[brisk otter]

Sounds good

[wooden shadow]

is there a way to give the ticket owner a role when they create a ticket?

[brisk otter]

Premium suggestions seem extremely dead

[harsh epoch]

Hey there!
Panel -> Ticket -> Ticket Opened Roles
Note: Adding or removing roles automatically is a premium feature

[pseudo ravine]

Our developer looks at every suggestion, but he may not respond to all of them

[brisk otter]

I see

[humble plume]

Did anyone else discord app changed

[echo yacht]

What do you mean?

[tropic girder]

Heya are the ticket transcripts supposed to have the messages encrypted when we save them to a google drive?

[humble plume]

I brought a pet off of game goods and trying to submit a ticket and don’t know how

[glossy salmon]

How can you apply to be a support person helper?

Kinda want to be staff here

[tribal cedar]

You would wait until they have to hire. Im not sure if they are at the moment. Best bet is to be active here and help out some people and get the proficient role

[glossy salmon]

I thought it would be an application but ok

[tribal cedar]

Well it is

I looked around but cant see application anywhere

[glossy salmon]

Do you know when they will be picking?

[zinc perch]

Nobody can see the ticket but if ppl is already in it they can see it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

The male button doesn't work but the female button works for some reason.

[wooden shadow]

ty

[gilded verge]

Panel Configs -> Buttons -> Edit Create Ticket Button -> Allowed Roles / Disabled Roles
if you don't have the role that allows you to create ticket or the configuration there (as above) is wrong, then creating ticket for this specific button (panel) won't work

[solemn trellis]

hay hay is there a way to tell the bot that he moves the Closed ticket into another Chanel?

For example, a user closes a ticket and the ticket is moved from category A [Support] to category B [Logs] so that certain people can still view the ticket's history and then decide how to proceed.

[outer tundra]

#🆘│community-support message

[solemn trellis]

? that dosent help

[outer tundra]

I accidentally sent that

[jade topaz]

THANK YOU SO MUCH. 😭

[iron night]

Gave +1 Rep to @gilded verge (current: #12 - 563)

[jade topaz]

I was working on the SOP and this wasted so much of my time.

I kept editing panel permissions and channel permissions.

Have a good one.

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[gilded verge]

@solemn trellis, i believe is something you're looking for

[solemn trellis]

i did but it dosent work

[gilded verge]

it won't move current tickets there, only these after you saved this change

[solemn trellis]

i did retry it and stuff

lemme try agien

[gilded verge]

*and also if the bot has permissions to that category

[gilded verge]

please confirm permissions as mentioned above

[outer tundra]

/setup

[gilded verge]

#🤖│bot-spam please

[solemn trellis]

i did it has permisions for the Chanels and to Move chanels

ok works now

[gilded verge]

o

[solemn trellis]

i gave it admin XD that fixed it haha

[gilded verge]

admin isn't required but since now it works, that means the bot didn't had permissions for this category before 😦

[solemn trellis]

what i dont understand BC i added it and gae him all permissions but its okay thx tho ❤️

[gilded verge]

i mean if you'd like, we can still try to find where was the issue, unless you're satisfied with the admin as it is now 😳

[old herald]

Does anyone have a clue why I see this when I try to tweak the tickettool settings on the dashboard? You don't have access to this server.

[gilded verge]

Your role must be added into Server Configs -> Dashboard Roles or just have administrator permission / be the server owner
once you get one of these 3, you can access the dashboard

[old herald]

I'm the server owner 🤷🏽‍♂️

[gilded verge]

in your server, could you run /debug command please?

[old herald]

Of course

Ran it and cleared the cache

That did the trick, thank you

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge (current: #12 - 564)

[gilded verge]

glad it helped!

[stark garnet]

I am having problem to setup dropdown style

[harsh cradle]

For some reason tickets don't update the permissions of the ticket owner, when closing or opening. Closing and opening categories are different btw.

[bronze schooner]

i need suport help

[spice oxide]

in my server if you open a ticket it pins it even though i've turned both the pin off and added a category for it to go to, and i've made sure to save it, im not sure if this is where I need to put this or not, if it isn't can you direct me to where I should put it?

[steel crag]

i opened a ticket yesterday... how long does it usually take for the support team to answer?

[outer tundra]

Yo

[hasty quarry]

Does this work?

$new [Panel Name/ID] [Category Channel ID] [Subject/Reason]

[glossy salmon]

It usually will take a while due to most support members in school right now

[glossy salmon]

Please open a support ticket and support will help you ASAP. #🎫│make-a-ticket

[scenic forum]

Could you elaborate?

[scenic forum]

Is that from inside the ticket?

[scenic forum]

Please explain what youd need help with

[scenic forum]

Are you sure you edited the right panel and the bot has the correct permissions?

[scenic forum]

It depends.
The Australia timezone has the least covereage currently

[scenic forum]

That does not work
What are you trying to do?

[hasty quarry]

I wanted to create a ticket within each specific panel via dropdown, but the command creates it in a general panel...

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@hasty quarry refer to the embed above

[hasty quarry]

I'm using an external bot to create tickets.

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@hasty quarry refer to the embed above

[bronze schooner]

I was playing The Last of Us multiplayer, but now I can't go online anymore; the loading bar just stays frozen.

[humble sequoia]

@bronze schooner

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hasty quarry]

Okay, so he just opens a ticket in a specific panel, just the user and reason, got it. Thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 443)

[scenic forum]

yep!
Each channel can only open one specific panel
If you NEED it to open 3 different tickets
YOud need 3 different channels the bot sends the create ticket command in with each panel monitoring that specific chat

[bronze schooner]

i need suport, ticket suport

[scenic forum]

Youre in the wrong server.

[bronze schooner]

ok

[spice oxide]

I wanna say I did, i'll open a ticket though

[harsh cradle]

yes

[olive loom]

No me dan mi item

[humble sequoia]

@olive loom, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[glossy salmon]

He left bru

[old hornet]

Bonsoir comment retrouver mon ticket déjà existants dans un autre salon ?

[static forum]

I would like to make the massage so, that when it gets send the peaple or roles I wanna ping are pinged and Its not just text. Is this possible?

[glossy salmon]

So when they open a ticket, you would like ticket tool bot to ping your support team and the person who made it?

[glossy salmon]

Bonsoir, vous ne pouvez pas récupérer votre billet. Veuillez en faire un nouveau ! #🎫│make-a-ticket

[static forum]

a a person or role I want to get pinged

[glossy salmon]

ah ok

Basically, if you would want the player to get pinged, you would want to do "<@userid>".

[static forum]

ah okay

and is this also working with roles

[glossy salmon]

If you would like the role to be pinged, you would have to ping the role first, then copy text and then do it in thif format, "<@&ROLE_ID>"

[glossy salmon]

^^

[static forum]

ah okay

thanks

[glossy salmon]

np

[old hornet]

J'ai ce message la ?

[glossy salmon]

Ah, vous avez déjà un ticket ouvert. Vous devez fermer votre ticket actuel avant de pouvoir en ouvrir un nouveau.

[old hornet]

Comment faire svp ?

[glossy salmon]

Il vous suffit d'aller sur votre ticket, de cliquer dessus, d'aller en haut et de cliquer sur fermer, ou de vous adresser à un membre de l'équipe d'assistance et de lui demander poliment de le fermer.

[old hornet]

Ok merci beaucoup 💪🫵

[regal osprey]

How do I add ticket tool to a channel

[glossy salmon]

What do you mean?

[regal osprey]

Like when I go to a channel it show the ticket tool thing to create a ticket

[glossy salmon]

So you want ticket tool to show "create a ticket"?

[regal osprey]

Yes on the channel I want it to show on

[glossy salmon]

Ah ok

What you want to do is go to the main menu of the server of tickets. Once you are on that page, you want to press "send panel". When you press that it shows a bunch of channels. You want to scroll down until you see your specific channel you want it in. You press that and then you press send panel.

@regal osprey

[regal osprey]

Tysm

[glossy salmon]

No problem.

[stray surge]

is ticket bot down?? whenever i try doin a command with the bot it says this interaction failed, i cant even verify in here, it says it fails

[glossy salmon]

I am not sure.

I don't think it is. It might be a bug

[stray surge]

okay ive created a ticketttt

[glossy salmon]

Good, the support team will probably fill you in with more information

[polar basalt]

i filled out the form and it says support will be with me soon and it says usa warehouse (then the number) but i'm not sure what to do from this point

[humble sequoia]

@polar basalt

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[warm hare]

It said 7 days free ticket tool premium membership and I've done that now, what do I do now, how do I invite him

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[glossy salmon]

Ask support in the ticket please.

[glossy salmon]

You go to #🎫│make-a-ticket press the bot and invite to your server

[polar basalt]

it says i need to have permission for the server

[pseudo ravine]

You’re in the wrong place

[pseudo ravine]

They’ve already created a ticket

[polar basalt]

then where do i go because i dont know what to do know now that ive created the ticket

[pseudo ravine]

We don’t know, as you’ve been told multiple times in multiple channels

[polar basalt]

alr alr

[glossy salmon]

Ok

[dense ocean]

What to do when the server doesn't appear in the menu

?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[glossy salmon]

That means you don't have access to it. You need an administrator permission role to access the dashboard of that server

[sharp tusk]

Hello, My account (N_JoelxN) was banned recently because hacks were used on it. However, I didn't use any hacks myself- a friend of mine used my account without permission and caused this issue. I understand the rules and I'm really sorry for what happened. Please review my case and consider removing the ban. I'll make sure this never happens again and that no one else uses my account. Thank you for your time and understanding. Best regards, N_JoelxN

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

They already opened a ticket. Please read the messages in the channel before helping. If there's a message from Ticket Tool regarding someone's inquiry has been moved to a ticket, please do not assist them here. This is to ensure that they're only getting support in one place and not receiving possible different answers. We love that you're trying to help out, but sometimes a user wants to receive support in a ticket

[eager lodge]

Is there a way to swap which server my premium is on?

[tribal cedar]

Im pretty sure there is a way but Im not sure of it. In account anywhere?

[eager lodge]

Ohh thank you! I found it :)

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 146)

[tribal cedar]

Awesome

[lean condor]

I have a question: how can I create a functional ticket channel on my server?

[tribal cedar]

Just the ticket channel?

Open a channel to put the panel in and type $panel #

The number being the number of the panel you want to display

Those are the panel numbers

@lean condor did you get it?

[lean condor]

To be honest, I'm from Argentina and I don't know if the translator is translating what you're saying correctly, but I didn't understand anything. Sorry.

[tribal cedar]

Im sorry for my ignorance but what language you do speak?

Normally?

[lean condor]

Spanish

[tribal cedar]

Ok use #🎫│make-a-ticket and click on spanish tab

There you can get help in your own language it just takes some time I assume

[lean condor]

thank you for your time

Excuse my ignorance, how do I invite a ticket tool to my server?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[willow sage]

Hi, so this is my current issue

When my moderator create a ticket, does their ticket stuff, the ticket would then be closed. However, now the moderator that opened the ticket can't see the ticket, because the current setting is Ticket Owner can't see Closed ticket, but Support Team can see closed ticket. I was wondering if there's a way to fix this, or would it have to be a suggestion feature?

[smoky dagger]

@humble sequoia help to my problem

[humble sequoia]

https://discord.gg/tickettool

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[dawn haven]

How can i get unbanned from forsaken?

[dawn haven]

Hey marlon do u know if i can get unbanned from perm ban in forsaken?

[humble sequoia]

@dawn haven

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[warm ivy]

Hey I'm working on setting up ticket tool - is there a way to set up which ticket type the /new command uses?

[iron heart]

👀 👀

[warm ivy]

Never mind I think I've worked it out

[stoic berry]

Im tryna setup ticket and its saying application does not respond what should i do

[gilded verge]

It means the bot doesn't have required permissions either in role or on this channel where you're trying to use commands, which is view channel, send messages, embed links, read message history

[stoic berry]

So i need to give the bot role?

[gilded verge]

just role won't do, it must include these permissions as mentioned

[stoic berry]

Ouhh alr got it

Ty

[gilded verge]

when you invited the bot, there you saw some permissions and if at least one of them was marked, the bot created a role for itself on your server, there you can add these perms ^^

[stoic berry]

@gilded verge i created the panel and when i want to create ticket this pops out

[humble sequoia]

How do I limit the number of tickets a user can create?

There are mainly two ways to limit how many tickets an individual user can create:

Global Limit

You can restrict the amount a user can open across all your panels by following these steps:
> 1. Open the Server Configs tab in your server's dashboard
> 2. Update the Global Ticket Limit field
> 3. Save changes

Panel Limit

Secondarily you can also set a limit per panel, meaning that a single user can open a certain amount of tickets on the given panel. Note that the Global Limit takes precedence upon Panel Limit, to set the latter follow this procedure:
> 1. Open the Panel Configs in your server's dashboard
> 2. Open the Limits options menu
> 3. Update the Open tickets each user counter
> 4. Save changes
When the Open tickets all users limit is hit, users won't be able to create more tickets.

[gilded verge]

@stoic berry please read ,
if you've set 0 on both limits, it can't work at all

[broken hound]

@gilded verge How to let only the roles we want to let the ticket claim?

[gleaming dirge]

What i have to do

[valid fable]

Hi, I want to ban sending link in other channels in my Discord server but allow to sned the link in the tickets, how can I do this

[gilded verge]

in the dashboard:
Command Configs -> Claim Ticket -> set Allowed Roles
then Panel Configs -> Buttons -> Edit Claim Ticket Button -> set Allowed Roles

[humble sequoia]

@gleaming dirge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[naive hollow]

Hi , how can i make tickettool ping the support team whenever a new ticket is opened

[vernal glade]

hello, I can't close ticket,cuz its says "You don't have permission to do that",i just want to appeal my permanent ban, nothing else

[modest oar]

bot down???

how to setup ticket???

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@naive hollow refer to the embed above

[scenic forum]

You need to contact their servers staff about the issue

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@modest oar refer to embed above

[modest oar]

I want it down there but it's up here?

@scenic forum

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@modest oar refer to the embed above

[dense ivy]

Why the Ticket Bot dont react always ?

[gilded verge]

Not enough description, try again

[steel sky]

it has all the perms for the discord and its still saying this

[scenic forum]

Can you use /debug inside the channel you want to send it into?

[scenic forum]

On the dashboard whats the number infront of the panels name you want to send?

[steel sky]

1

[scenic forum]

can you type #panel 1 into the channel

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@steel sky refer to the embed abobe

[hollow tinsel]

Hello! Is it possible to access my past ticket history as a user?

[gilded verge]

Hey, only if you have access to these transcripts, otherwise not

[haughty sluice]

Can I make a ticket

I got a video

[gilded verge]

what's your issue exactly?

[hollow tinsel]

thanks

[iron night]

Gave +1 Rep to @gilded verge (current: #12 - 566)

[rotund tangle]

Hi Man I don't know what the problem is. Please help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[glossy salmon]

What's your issue?

[stiff drum]

Hello, please help me delete an old ticket. I can't delete it myself because I just deleted the channel without closing the ticket first.

[placid girder]

Unfortunately, now that the channel is deleted, the ticket is gone. If it was not transcribed, there is nothing you can do.

[stiff drum]

I can't create a new one, what can I do?

[glossy salmon]

Maybe try rejoining the server

Ticket tool bot might auto close your ticket.

[burnt zinc]

MY APPEAL TICKET DOESN’T WORK IN THE FORSAKEN SUPPORT SERVER

[light moat]

عرب

سلام عليكم

[burnt zinc]

What.

[light moat]

Arabic

[burnt zinc]

Mine never went thru. bruh

[lone stone]

what an earth is the point in the drop down style if u can only put one thing? am i using it wrong?

[glad mountain]

How do u setup tickets on phone

[lone stone]

its far easier on computer

[harsh epoch]

You can create other panels and add those to the dropdown too.
So if you had 3 panels, you could add all 3 to the dropdown, you just cant use the same panel more than once

[lone stone]

tysm

[silent sedge]

Hello i want to remove someone paying for premium in my dashboard

Im Already paying for yearly premium

[unreal lodge]

I was under the impression that there was a method to add custom buttons to the initial message that gets sent when a ticket is made. Is that a real feature or am I making that up. I am trying to add a button to the ticket that runs a command when pressed, is that even possible?

[latent dawn]

Open a billing ticket on #🎫│make-a-ticket

[austere forge]

This is not an existing feature, you can suggest it #1019685143046279208

[unreal lodge]

Very unfortunate.

It does seem to have been suggested a few times in the past so I am doubtful of my odds even if I suggest it now, but it was worth a try.

[austere forge]

Our developers looks at every suggestion, which is always a good thing, and will implement them when he can really get down to it

[tawny field]

Hello!

I have added the ticket tool to my server but I want it to ping some roles once the ticket has been opened can anyone help me?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above

[tawny field]

I use iPad

[austere forge]

cool, It is the same method for all devices

[karmic zenith]

Is it possible to create an option to make two close button options? One with successfully handled ticket and the other with unsuccessfully handled ticket? And then track the cumulative results for each ticket claimer?

[boreal shadow]

I’m inviting the ticket tool to my server but all it’s saying is it’s not responding

[harsh epoch]

Hey!
Could you make sure that Ticket Tool has the permissions View Channel Send Messages and Embed Links please?

[boreal shadow]

It’s got administrative role

[harsh epoch]

Does running /debug still give you the same error?

[still nacelle]

How to create ticket?

[nimble galleon]

So my trader roll can’t /balance members or /remove-add money from members inside of a ticket but can in 2 other channels we use dayz++ bot for economy I’ve asked in their Discord and can’t seem to find out the answer how can I fix this if anyone has a answer

[knotty basin]

I need some help

I can open a ticket but nobody else in the server can

@austere forge

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[nimble bison]

My ticket tool on my sever is not responding

[glossy salmon]

May be a bug or something. It has been happening to other members too.

[nimble bison]

Thanks for the help I’ll let you know if I find a solution

[gilded verge]

Please make sure the bot has permissions to view channel, send messages, embed links, read message history
if already has these in role, then probably the problem lies in perms in channel settings

[broken hound]

how to let ticket tool auto delete the ticket after we close it

@gilded verge

[knotty basin]

@gilded verge

I need some help

Nobody in my server can create a ticket

But me

[gilded verge]

Panel Configs - General - turn off Two step Ticket

[knotty basin]

What should I do?

@gilded verge

[gilded verge]

1. patience is the key
2. please avoid pinging every time
3. you're an admin/owner so this won't affect you,
   they can't create the ticket because probably you did something in Panel Configs - Buttons - Edit Create Ticket Button - Allowed/Disabled Roles
   or did something in Server Configs - Blacklist Roles

one of these two for sure 🤔

[broken hound]

@gilded verge I wanted to claim the ticket but the button won’t let me turn on

The claim ticket thing

[gilded verge]

but you noticed that's the premium feature, yes?

[broken hound]

Yes

[gilded verge]

do not reply to message that wasn't for you please

[broken hound]

Look it doesn’t let me turn on

[tacit valley]

He

[broken hound]

Enable ticket claiming thingy

[tacit valley]

@stark rune

[broken hound]

@gilded verge

[gilded verge]

Hey, I already mentioned it's a premium feature and your server doesn't have

[broken hound]

Ohh

[soft delta]

May someone fix my stuff?

[tribal cedar]

Whats wrong with it?

[soft delta]

When I try to create a ticket within my server is keeps saying this

[tribal cedar]

Well its missing a perm.

Can you run $debug in that channel?

[soft delta]

I enable every permission

[tribal cedar]

I mean if I was a guessing man I would guess manage channels was the missing perm but as you said they are all active.

[soft delta]

Yeah.

[tribal cedar]

What am I missing J

[pseudo ravine]

Please ensure Ticket Tool has the Send Text-to-Speech Messages and Mention Everyone and All Roles permissions

[tribal cedar]

@soft delta did that fix your issue

[soft delta]

One second.

[soft delta]

How do I check, I forgot, sorry.

[tribal cedar]

Go to the roles section of server settings and edit the permissions for the ticket tool role to include those 2 options

[soft delta]

IT WORKED!

THANKS SO MUCH @tribal cedar @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1570)

Gave +1 Rep to @tribal cedar (current: #31 - 147)

[tribal cedar]

Youre very welcome

[soft delta]

Sorry, I didn’t know I wasn’t supposed to ping.

[pseudo ravine]

It's alright, since you were thanking the team

[tribal cedar]

Im part of the team!

[soft delta]

🙂

[dawn haven]

Can someone pls help me try and get unbanned

[humble sequoia]

@dawn haven

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dawn haven]

How send pic

[pseudo ravine]

You're in the wrong place

[crisp cloak]

Hi

Can u help me make tickets

Any admins

[pseudo ravine]

Hey there! Please do not reply to a support members latest message for support. You can send your message and someone will assist you whenever they're available

Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[winter quest]

can you blacklist members from making tickets

[jade topaz]

Only admins and people with dashboard access can use this command how do i fix this issue

[native oasis]

Help?

[novel dock]

Says ‘it doesnt have access to view channels’

also gave it every perm in the chanel i want it to be said on

/help

[nimble bison]

Stupid question do you have the bot or its role assigned to that channel

[novel dock]

both

its working now ty

[humble sequoia]

@uneven steeple

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[uneven steeple]

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

@uneven steeple

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[mossy ginkgo]

How can I made ticket

[glossy salmon]

#🎫│make-a-ticket

[mossy ginkgo]

I already send a proof

I already made a ticket

But I can't get gun

[humble sequoia]

@mossy ginkgo

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crystal minnow]

Hi

My account still blocked and suposed to be ok

@humble sequoia

[static forum]

Hi Guys, I need help again. I would like to get my panels from my own server to another server. Is it possible to copy then and just past them in the dashboard of the other server?

Without Premium. Ping if you know

[harsh epoch]

Hey!
You could try using the backup and restore feature?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[static forum]

Oh okay thanks i'll try

[crystal minnow]

Hi

Does anyone could help.me ??

[split pumice]

I can't close my tickets, even though i am the owner of the server

[vast quest]

Cant add tickets on my Server

[gray ibex]

[broken hound]

How to do like this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[covert swallow]

Heres a guide

[copper bough]

how do i add selections??

and how do i add a text here

mine looks like this/

[small wagon]

Failed: Invalid Form Body components[0].components[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[2].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji؟

[humble sequoia]

@uneven steeple

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[latent dawn]

How can I send a suggestion?

[scenic plinth]

Use /suggest in #🤖│bot-spam

[latent dawn]

I can't use commands in that channel.

[scenic plinth]

Should be fixed

[latent dawn]

Thank you kenzy!

[iron night]

Gave +1 Rep to @scenic plinth (current: #13 - 511)

[latent dawn]

@rocky hearth You can just go to "Discover" section in Discord and add a bot. If you want ticket tool bot. Go to https://tickettool.xyz/ and click on "Bot Invite"

[lean condor]

I need help setting up and configuring tickets on my Discord server. I'm Argentinian, so I speak Spanish. How do I do it?

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[copper bough]

can someone help

[manic garnet]

How do i fix it

[trim holly]

Hey guys, am i able to setup so ticket tool but instantly sends a msg in the ticket?

[austere forge]

You would need the automation feature, which requires a premium subscription

However, you can edit the ticket message, which is the first message sent when a ticket is created ⬇️

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[trim holly]

aight, ty for the quick answear

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1188)

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[teal mural]

why cant i see some chanels if i try to make a panel for application

i want to add the a panel to the application but i cant see the application chanel in the add to channel

[austere forge]

Please use the button above your server name to refresh the dashboard

[copper bough]

I did it and it works but this appears

[austere forge]

As stated, Ticket Tool does not have "View Channel" permission for the category

[teal mural]

i doesnt work the channel even was there before

[austere forge]

Please https://ptb.discord.com/channels/509192800865353738/571706435449257997

[teal mural]

made one

[austere forge]

Thanks, please wait for one of our support team members to handle your ticket

[copper bough]

when someone wants to verify being a girl in my server and choose the option “ girl verify “ i want it to show up for only girl mods and not guy mods, how do i make that happen? bc when i tried it, it showed up for guy mods and girl mods

[covert swallow]

You'll need to make sure that you only have the "girl mods" marked as the support team role for that panel, and make sure neither mod role has the Adminsitrator permission

[tawny field]

Anyone know if someone else opens a ticket and the roles u select gets pinged?
How do u set it up?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh epoch]

Hey there! Refer to the embed

[tawny field]

Still can’t find it 😂

[harsh epoch]

Messages -> Edit Ticket Message -> Paste the role ID inside "Message Content" like this

[rose oyster]

How do I set up the bot in my server?

I'm struggling with it

[tawny field]

I can help u

[rose oyster]

Please

[tawny field]

Add me as a friend il help u with the steps

[copper bough]

thank u, another question tho ( sorry if its too many ) i dont want members to close the ticket, how do i make that possible?

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 453)

[rose oyster]

I could use the help thanks

[covert swallow]

You can make the "close" button as support team only

[tawny field]

Add me as a friend il help u

[covert swallow]

And please try to keep support in this server for your own safety

[rose oyster]

I added you

[novel dock]

cant delete tickets, just makes it public

[novel dock]

what does this mean?

Failed: Invalid Form Body components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[covert swallow]

You most likely have text where an emoji should be in one of your buttons

[novel dock]

u right i saw a space bar in it

was so hard to point out

[tribal cedar]

Well this might be one I never seen

This is just saying there is a value somewhere that youve set for something that cant be 0 or null ... nothing

[rich stump]

How can I fix that?

[tribal cedar]

Im not sure. To be honest.

Might try #🎫│make-a-ticket

Like I said some value is null somewhere that you changed and its expecting a value in it

[scenic forum]

When does the error appear?

[rich stump]

When I use the setup command

[scenic forum]

at the panel selection step?

[rich stump]

Yes

[scenic forum]

can you use /debug inside the channel you wanted to send it into

[rich stump]

Yes I can

[scenic forum]

Could you check your panel ID at the dashboard?
Its the number infront of the panels name

[rich stump]

From where

[scenic forum]

Dashboard -> Panel config -> At the top the number infront of your panel

[sly coral]

Hey does anyone here know if its possible to do this? Im trying to have an option where everytime you escalate or claim a ticket I want the bot to message an admin so they know ticket has been escalated or claimed. Is that possible?

[placid girder]

Ticket Tool cannot send a direct message for the escalation event. You can configure the escalation message to include a mention for whoever you need. Or, you can have the escalation send the new panel's ticket message upon escalation if that includes the mention.

[sly coral]

Aw damn, Ok thank you!

[iron night]

Gave +1 Rep to @placid girder (current: #429 - 1)

[rich stump]

I can't find it

[scenic forum]

At which step are you stuck?

[rich stump]

I can't find the number

In last step

[scenic forum]

The number infront of the panels name

[inland merlin]

How do I create a ticket and have options

[rich stump]

Number 1

[scenic forum]

Can you type $panel 1 into the channel you want to have the ticket creation menu in

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@inland merlin refer to the embed above

[inland merlin]

Thank you

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 447)

[crisp cloak]

Help

Any admins help

Please

[humble sequoia]

@crisp cloak, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tribal cedar]

Geesh I missed a lot of support chances

No more walking my dog from now on he poops on the carpet

[glossy salmon]

Dw

You will get it, soon

Hopefully I do too

[tribal cedar]

We will...

[tribal cedar]

@jade topaz I can help with specific questions about setting up your server's ticker tool

[jade topaz]

Thank you

Thanks @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar (current: #31 - 148)

[tribal cedar]

I may have to run afk in a few mins so ask away and Ill answer as I get back or someone else can

[jade topaz]

Can you read my ticket

[tribal cedar]

I can not read tickets

If you have a ticket I dont want to get involved

Just handle it in your ticket

[jade topaz]

It is about the bot

[iron night]

Gave +1 Rep to @tepid rampart (current: #429 - 1)

[glossy salmon]

+rep @tribal cedar Nice, chill and really quick on community support

[iron night]

Gave +1 Rep to @tribal cedar (current: #31 - 149)

[humble sequoia]

━━ Adam's inquiry has been moved to a ticket ━━

[glossy salmon]

Moved to a ticket now ^

[hoary pond]

Hello, good evening, my ticket tool was working perfectly until it stopped working, and when I clicked to manage it, it appeared that I did not have access to the server, and the little ticket in the corner was gray and when I pressed reactivate it kept loading until I gave an error, can anyone help me?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[signal star]

Hello. I was wondering about a minor nit-pick and didn't find anything for that in a setting so I got a bit curious and wanted to ask about that here.

Ticket transcript html files shows this little preview and I noticed that the server name has incorrectly displayed characters "My Café" instead of "My Café".

<Server-Info>
    Server: My Café 
...

Nothing I'm stressing over but maybe someone knows a way to make it look a little more neat^^

[storm sandal]

I need help about finding the export

[hot oxide]

Heyy, i was wondering how to change the perms so that only mods can close the tickets!

[scenic forum]

Hey
When you open the transcript does it also show up wrong?

[scenic forum]

Could you elaborate?

[scenic forum]

Hey
Panel config -> Buttons -> close ticket -> support team only

[hot oxide]

alr ty

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 448)

[signal star]

No, the html page renders correctly. It's just the preview that looks a little off.

[scenic forum]

Thats probably just how the HTML formats it
Since the "preview" is the HTML aka transcript itself

[signal star]

I'm a little curious on that. If I view the file with notepad it looks normally "Café". The only instance I see it look a little weird is the discord preview which has me wonder if something odd is going on for parsing the file or how discord displays it.
(But as I said it's nothing big. If this isn't connected to a setting I overlooked it probably isn't worth looking into^^)

[storm sandal]

Need to export to JSON file, im wanting to switch to another bot so its more organized

[scenic forum]

Feel free to put it into #1020426768450080899

[scenic forum]

Ticket tool doesnt offer any sort of export files as far as i know

[storm sandal]

So it this the same as Tickets bot

Or different

[scenic forum]

Im just familiar with Ticket Tool

[signal star]

That was my first thought but that had me pointed here first.
Will do so, thanks.
(Is there anything I have to do so you receive those reputations points? I liked the help you were giving^^)

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 449)

[scenic forum]

[storm sandal]

Ty @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 450)

[storm sandal]

Also stay happy and have a good night

[void steeple]

Hey, I want to copy the bot's config from one server to another one to one. Is that possible?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[scenic forum]

@void steeple refer to the embed above

[void steeple]

ty

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 451)

[void steeple]

Is it also possible to mass delete closed tickets?

And their associated channels?

[scenic forum]

The server owner can use /purge
However no transcripts and logs will be done

[void steeple]

Cool.

[timber plover]

Is the bot down? Nothing is working for me