🆘│community-support

[analog orbit]

i try to make dashboard acces but i says that my server doesnt have ticket tool

[stray bobcat]

Yup

[analog orbit]

is this a bug 😭

[stray bobcat]

You are not authorized. You need to be Admin or Have a Dashboard Role.

[analog orbit]

the ticket tool is literally there

alr lemme try

@stray bobcat thx sis

[iron night]

Gave +1 Rep to @stray bobcat (current: #31 - 145)

[analog orbit]

i gotta ask my friend bcs he owner of this server

[stray bobcat]

Yup. Best thing to do

[analog orbit]

👍

[stray bobcat]

Either they give you admin, or they give you a role, and add it in the dashboard like I sent above - Only then you will see the dashboard 🙂

[nimble galleon]

Why does my ticket too say this ?

Never mind I got it

[digital cliff]

How do i update this again? (I wanna change the general support--- for general inquiry

[restive condor]

Hey there! You can edit the message from your Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[mild sluice]

ich brauche hilfe

i need help

with ticket tool

[latent dawn]

Can you describe your issue?

[median ravine]

I created an panel but members are not able to open ticket

[mild sluice]

i dont knwo how to make ticket tool on my server

[median ravine]

^

[humble sequoia]

━━ ! VA9SH's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[mild sluice]

on german

deutsch

[restive condor]

Please wait on your ticket to be replied to

[mild sluice]

Ty i gto it

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2797)

[restive condor]

You're welcome!

[sweet scaffold]

احتاج عربي

[vast walrus]

i need opend ticket arab ?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[shadow idol]

hey

[humble sequoia]

https://nohello.net/

[vague halo]

I may i found a bug with attached support team role.
i expected that when role A/B/D are put on Support of : PANNEL_1, only them can do support action.
But if PANNEL_2 has C in the dedicated support team, C can now also do support team work in PANNEL_1 not just PANNEL_2.
Is it a known bug (then how do i fix it pls) or do i do a bug repport?

[scenic forum]

I just ran testing with your explanation but couldnt reproduce the bug
Could you elaborate it more in detail?

[vague halo]

here the video showing the issue

[scenic forum]

There is no issue in this video

[vague halo]

?, so all the panel are supposed to have interconnected support team role, if so, yeah mb then

and is there a way to not interconnect the support team then ?

[scenic forum]

They do not have interconnected support team role

[vague halo]

?, im using a pannel named repport mod that does not have MODO TEST in it support role, but when im adding MODO TEST to any pannel other then report mod MODO TEST is able to do support related command in any report mod ticket. So yes it's interconned or there is a bug with /escalete or im just not clever

[scenic forum]

Ill check with the staff but i think due to the special nature of the /escalate feature to fully move a ticket/panel somewhere else any role marked as support team role is able to use that command

Note in your case your alt can only see the ticket due to it having opened it themself
Otherwise they couldnt see/write in it

[scenic forum]

Okay i got confirmation
For the /escalate command a support team role in any panel is sufficient enough

[gleaming lava]

I am not able to buy premium We are unable to take payment at this time. Please try again, or use a different payment method. but in morning i purchased for a server it worked and now for 2nd server it is not working

[scenic forum]

Please open a billing ticket at #🎫│make-a-ticket

[twin valve]

Hi, I was able to set up the ticket tool on a test server but when trying to apply the same thing to a live server, the dashboard doesn't seem to be able to detect the bot for me. It's in the server, with all the correct permissions. Do I need to have admin permissions on the live server (one found at the bottom of permissions settings) or what could be the cause of this?

[scenic forum]

Hey
To access the dashboard you either need Administrator or a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 25, 2025, 2:21 PM

[twin valve]

thank you

[icy hawk]

The issue I am having is when I am creating an ticket in my server it says ticket created #unknown I am owner in my server and I can't see the ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[static geyser]

I was Boost X8, but suddenly the server went out and X8 disappeared, Can anyone help me?

[static geyser]

Please give me a ticket to report this

@humble sequoia

[humble sequoia]

@static geyser

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[icy hawk]

Please

@humble sequoia

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ruby moon]

@humble sequoia

@pseudo glen

[stark rune]

<:emote:1362933269762543708> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[ruby moon]

Hello, How to enable Claim?

to my server

[harsh epoch]

Hey there!
Panel -> Claiming -> Enable ticket claiming

Note: claiming is a premium feature

[vestal hemlock]

Hello

[ivory condor]

I can't create my ticket theres some but

Bug*

[harsh epoch]

Hi! Are you a staff member in the server with the issue?

[ivory condor]

Hiii im not a staff member x

[harsh epoch]

unfourtauntely if you're not a staff member that's not much we can do, you would be better off to let that servers team know about thie issue by some other means if you can

[tribal shadow]

hii anyone have a tutorial on how I can do this on ticket tool? idk how to do thus without it having to have an embedded message on top of the buttons

[whole stump]

i wanna appeal a ban but cant find the ticket area can someone help?

[harsh epoch]

They would have either removed the embed on the dashboard, or once sent have removed the embed but im not sure on how reliable the second method is, i've never used it for ticket tool

[tribal shadow]

so they probably used premium for it

[harsh epoch]

I couldn't say for certain, but that's one of doing it

[tribal shadow]

alr tysm

[whole stump]

why cant i see the support channel to make a ticket?

[harsh epoch]

You can make a ticket here if you need to -> #🎫│make-a-ticket

[whole stump]

tyyyyyy

if i were to appeal how would i do that?

i got banned for no reason:((((

[harsh epoch]

If you were banned from here, my best guess would be the report option maybe

[scenic forum]

Yes they needed premium for that

[half mortar]

My stick doesn’t seem to be working? Can anybody help please? It just seems to keep displaying the circle of death 😂

[humble sequoia]

@half mortar

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

I am struggling to set it up can someone help?

[latent dawn]

Use this. ^^

[jade topaz]

Ok I will do this

[jade topaz]

?

@latent dawn ?

[scenic forum]

Can you run /debug inside the channel you want to send it into?

[jade topaz]

Nope

[scenic forum]

The bot is missing the Send Message permission inside the channel

[scenic forum]

Now you can send your panel into the channel

[jade topaz]

Ok

[jade topaz]

👍

It works

[woven spear]

how do i setup please it keeps yelling at me for typing “/setup”

[scenic forum]

Can you elaborate what you mean with "yelling"?

[woven spear]

error over and over again

[scenic forum]

Can you type /debug inside the channel?

[woven spear]

or like “dismiss this message” i’m being dramatic

yea 1 sec

it keeps saying “the application did not respond”

[scenic forum]

The bot is missing the View channel permission inside the channel

[woven spear]

for both setup and debug

alright 1 sec

i gave it admin and it works fine… kill me ˙◠˙

[jade topaz]

https://tenor.com/view/reeee-reeeee-angry-pepe-the-frog-gif-15576677

[woven spear]

sometimes being this slow is kinda tiring. i wouldn’t even be mad if i got banned for being dumb

[jade topaz]

https://tenor.com/view/bane-no-banned-and-you-are-explode-gif-16047504

[pseudo ravine]

Please keep this channel strictly for support with Ticket Tool. GIFs aren't necessary

[misty canopy]

I have any isue, my girlfriend give me luxury create but the create didn't come, i then i cek histori transaction on roblox website that was use 99 robux

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rain burrow]

I need hlep

Help

[tribal cedar]

Ask away

[rain burrow]

My friend needs to get unbanned pls

He did nothing

[tribal cedar]

Im not sure that the mod/admin staff will deal with you as a third party for unbans but you can make a ticket and maybe...

[rain burrow]

Can get them

[tribal cedar]

#🎫│make-a-ticket

[jade topaz]

is their anyway to temporarily pause tickets from being opened

[scenic forum]

Can you run /debug in that channel?

[scenic forum]

You could make the Create button support team only and put a note at the channel that they are temporarily closed

[heavy quail]

its already been resolved in a ticket, but thanks 🙂

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 419)

[patent spruce]

@heavy quail how do i make a command to close ticket and rename and transcript

without the slash like just write

[heavy quail]

$close

[patent spruce]

i have seen in a server they do $close and it closes

[patent spruce]

doesn't work for me

[heavy quail]

open a ticket im not really sure

[patent spruce]

oh nvm worked now

thanks

thanks @heavy quail

[iron night]

Gave +1 Rep to @heavy quail (current: #429 - 1)

[heavy quail]

nws

[patent spruce]

another help needed

so i have 2 channel 1 ticket where we get the popup to open ticket and the ticket log but transcripts are saving in ticket how do i change it in ticket logs?

[scenic forum]

Panel config -> Transcript -> Select transcript channel

[patent spruce]

ok

[patent spruce]

do i use the /panel command

[scenic forum]

Only if you need another ticket creation menu

[patent spruce]

no i gotta transfer the transcript to another channel

what command do i start with

[scenic forum]

Then you need to use the /transcript command

[patent spruce]

ok

[patent spruce]

uhh still confused

do i js open a ticket here for helps from official

[scenic forum]

You can do that if youd like

[patent spruce]

hmm also fyi inshort i wanna setup so like all the transcript go to ticket logs but it all are going to tickets where the ticket open window is

and i have to manually do transcript them only transcript are saving i have seen in other server they fo $close transcript get saved automatically

[scenic forum]

Panel config -> Transcript -> Select transcript channel

[scenic forum]

Panel config -> Transcript -> Auto Save Transcript
Note this is a premium feature

[drowsy otter]

need if a person joins the server a ticket is created automatically
if a person gets a role a ticket is created automatically

[scenic forum]

Im afraid thats not possible.

[drowsy otter]

cringe

[drowsy otter]

any other way?

[scenic forum]

Tickets can not be automatically opened/created they can only be manually opened

[drowsy otter]

https://cdn.discordapp.com/attachments/1354805893174263981/1418788491688411259/image0.gif

[deep summit]

How to make this? i tried many time's

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@deep summit refer to the embed above

[deep summit]

Ok thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 420)

[dreamy bone]

Ticket tool continuously saying application did not respond. Gave it all rights it asked for, not working

[scenic forum]

Can you use /debug in your server

[scenic forum]

Ticket tool is missing these permissions inside the channel

[wraith quest]

Hey was wondering how to change the bots name, I have premium

[scenic forum]

Right click on it -> Change Nickname

[dreamy bone]

It doesn't

[wraith quest]

Ah okay and on phone?

[scenic forum]

It does not have these permissions inside the channel

[dreamy bone]

Ohh, okay

[scenic forum]

Click on the bot on the server -> Manage -> Add nickname

[wraith quest]

Ty🙏

[viscid yoke]

Hello, I just bought Norecoil Bloody, I received payment confirmation via email but I did not receive the download link.

[humble sequoia]

@viscid yoke

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[patent spruce]

what do i do if this shows @scenic forum

[scenic forum]

Can you run /debug in the tickz logs channel

and please dont ping me the next time

[patent spruce]

kk sorry

[regal solstice]

Yo is there anyone that can help me

How do i make it so all ticjets made come upp in the support category? In my server

Cuz they show upp as uncatagorized and then when u click on it and click out its gone

And i want it to stay

@scenic forum

I see u giving out advicr can u help me?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@regal solstice refer to the embed above
and please dont ping me the next time

[regal solstice]

Oh sorry i didnt know my bad

/help

[regal solstice]

Ehh ut kinda didnt work✨

Or wait

If u reply to u thats pinging

Sry man

[scenic forum]

Can you show how it looks like?

[regal solstice]

Okay

Its up there

I want it here

And i did as the guide said but uhh

Idk what to do now

[scenic forum]

Thats in the Suggested tab means you didnt Follow the category

Press at the very top on Channels & Roles and follow the Support Category

[regal solstice]

Do u mean like ta

Cuz its been like that always

And ts is right? I think

[regal solstice]

But thanks anyway❤️

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 421)

[scenic forum]

Can you enter your server settings and press Show all channels
Where does the ticket show then?

[regal solstice]

Ilk check

[nova pier]

Hello,

I created a new Ticket configuration, and when I try to save a ticket, it tells me that there is no “transcript” channel, even though there is. The bot has admin permissions and access to the channel... I don't know why this is happening.

Here is the debug link: https://discordapp.com/channels/509192800865353738/662692902245498910/1432004167441973318

[lunar solar]

Can you do the /debug command in the actual transcript channel?

[nova pier]

https://discordapp.com/channels/509192800865353738/662692902245498910/1432005317230592000

[regal solstice]

Still up there

[scenic forum]

Do you have multiple ticket panels?

[lunar solar]

Try opening a new ticket and see if the same error occurs

[regal solstice]

Wdym

Ts thing? Its only the 1

[scenic forum]

And when you create another ticket it also wont open inside the category?

[nova pier]

Ah, thank you. Thanks to your test, I now understand. The ticket I was trying to close was from the old configuration that I deleted. Thank you 🙂

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 464)

[regal solstice]

Nope

[lunar solar]

No worries, have a good day 🙂

[regal solstice]

I can tey again tho

[scenic forum]

And you dont receive any error when opening the ticket?

[regal solstice]

I revive ts but i didnt pay any atebtion to it

[scenic forum]

Whats the error?

[regal solstice]

Lemme ac

Do u think ts is it?

[scenic forum]

it is that
make sure ticket tool has permission to View channel and Manage channels in the support categry

[regal solstice]

THANKS IT WORKED

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 422)

[regal solstice]

THANKS THANKS

Ily so much rn

[scenic forum]

Youre very welcome

[regal solstice]

❤️

[somber kite]

How can I make it when someone opens a ticket staff gets pinged?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above

[somber kite]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1185)

[tulip iris]

I feel like I’ve been scammed

I got a a account off

Fortnite market

And it’s been a hour and still
Got nothin

[humble sequoia]

@tulip iris

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[maiden phoenix]

how can i change this colour of embed

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[ivory condor]

Can someone please set ticket bot for me? I cant

[vague ember]

I have a question: if I have Server Manager permissions, why am I unable to log into the dashboard for that server and manage the bot?

[ivory condor]

anyone please?

[harsh epoch]

Hey!
We can't set it up for you, but we can try help you if you tell us what is it that you're stuck on?

[ivory condor]

everything

[harsh epoch]

You'll the Administrator permission on one of your roles, or an allowed dashboard role to access the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 26, 2025, 6:12 PM

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague ember]

Why when the bot dose not have that

[harsh epoch]

@ivory condor Try using the embed above to help if you're stuck on where to start

[ivory condor]

thats what i did

[leaden vale]

ارحبو يرجال

[vague ember]

and whats a dashboard role?

[ivory condor]

It didnt work

[harsh epoch]

It's not the bot that needs it, one of your own roles needs it

[vague ember]

Why?

[leaden vale]

How are you

[harsh epoch]

A dashboard role is a role that someone with permission to access it can add to allow others to view the dashboard

[harsh epoch]

Do you have a screenshot of the issue?

[leaden vale]

Am I talking alone?

[ivory condor]

yes but no its in discord

[harsh epoch]

Please keep this channel free for support.
Use https://discord.com/channels/509192800865353738/509238831547940885 or https://discord.com/channels/509192800865353738/956946297087197184 to chat

[ivory condor]

I did these and it didnt create

[harsh epoch]

Did you get any errors either in discord or on the dashboard when trying to send it

[ivory condor]

no it didnt had nothing i did it and it was like nothing

[harsh epoch]

Could you try sending it again and seeing if you do get any errors this time?

[ivory condor]

yeah sure in maybe 30 mins? My pizza order arrived

[harsh epoch]

No worries!

[uncut aurora]

Hi guys, i have ur bot on my server and i want to reset number of tickets(i mean start to counting from zero), how can i do that?

[mighty thistle]

At Panel Configs, there's a button at the top for Count, I believe. Just enter that and set it to 0000.

Yeah, Set Count!

[uncut aurora]

Okey,thanks a lot

[uncut aurora]

If i do that, would i close all opened ticket(which are opened rn)?

[mighty thistle]

No, I don't believe they'ld automatically close.

Just know that the next one will send with respect to the count.

[uncut aurora]

Bro, i set count to 0, but when i open a new ticket its still 7051?

[uncut aurora]

.

I fix it, thanks a lot

[mighty thistle]

Oh good to hear!

[ember plaza]

Hi there, would like to ask on what multi-line here means?

[thorn mirage]

Hey I wanted to know if I could get sponsored by starpets by any chance if yes what should I do?🙇‍♀️

[tepid sandal]

guys i cant find Category Options in tools to fix my problem, there is it?

[harsh epoch]

Hey! Multi-line just means you have a larger field to type in for that form

[ember plaza]

Ahh okay thank you

[harsh epoch]

Panel Configs -> Category

[humble sequoia]

@thorn mirage

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tepid sandal]

thanks

[iron night]

Gave +1 Rep to @harsh epoch (current: #34 - 128)

[north ridge]

Wie kann ich den ticket bot so einstellen das Mitglieder nur einen Knopf drücken müssen um ein privates ticket in einem extra chat öffnen zu können?

[north ridge]

How can I configure the ticket bot so that members only have to press a button to open a private ticket in a separate chat?

[jade topaz]

How would I set up the bot to do this?

I have them all as separate rn but I wanna put them all together like that

[faint totem]

How to automatically delete a ticket if the person leaves the server? Does this require automation ?

[rich dirge]

J'aimerais parler pour DG

[topaz urchin]

ticket tool does not respond to any commands

[harsh epoch]

Hey there!
Try using the embed below to set up the basics of ticket tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Please try the /debug command in that same channel

[restive condor]

Hey there! Dashboard > Panel Configs > Automations > Missing User Check

Please note this is a premium feature

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[faint totem]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2798)

[topaz urchin]

Thank you, it works now

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2799)

[restive condor]

Glad to hear!

[analog estuary]

Bot down?
Isnt working in our server

@restive condor

[restive condor]

Please make sure your premium subscription is still active

[analog estuary]

Lemme go ask

[compact brook]

im trying to choose the channel to send the panel in but it wont let me choose the channel i want bc ig it cant find it, what do i do

@restive condor

oops, sry

[harsh epoch]

Hey!
Does it show if you begin to type the channel name when selecting? If not, try using the sync button by the server logo

[compact brook]

thats the thing, i have 2 channels. one called help and the other called troller help but the only one showing up is troller help

[harsh epoch]

Can you check if Ticket Tool has access to both see and send messages inside that channel?

[compact brook]

it does

[harsh epoch]

and its not showing even after using the sync button?

[compact brook]

there isnt a sync button

[harsh epoch]

Should be in the top corner of your dashboard

[compact brook]

just pressed refresh and nothing changed

[harsh epoch]

In that case you might be best off to use the $panel command followed by the ID to send your panel. As for the channel not showing i'm not entirely sure why then

[compact brook]

ok, thank u

[iron night]

Gave +1 Rep to @harsh epoch (current: #34 - 129)

[alpine anvil]

hello

is it possible to have some sort of a 2 step creating ticket? for example, i click this one button for creating ticket then:

1. it asks between 2 options
2. then like a followup question with another 2 options

or
there's a dropdown menu, and whichever option u choose, it asks u a followup question and lets u choose between 2 options

[prime sinew]

hi does anyone knows if i can change the hex code of the ticket, i dont want it to be green

@covert swallow

[restive condor]

Hey there! No, this isn't possible unfortunately. You can have a form before opening the ticket but that's about it sadly

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! Dashboard > Panel Configs > Messages > Edit Panel Message
Open up the embed editor and you will be able to edit the embed's colour from there

[prime sinew]

thank u!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2801)

[restive condor]

No problem!

[nimble bear]

Everytime I try and use the /setup it says it doesn't respond, is there a way to fix it or is it just down right now

[scenic forum]

Can you use /debug on your server?

[nimble bear]

I figured out how to make the ticket but how do I change the panel name (Whenever I click on it it does not let me customize), I want it to say General Ticket

[scenic forum]

All greyed fields are premium only
To change the panel name you'd need to go to panel config and click "rename" at the top

[nimble bear]

Perfect, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 423)

[nimble bear]

Do you know why one is a dropdown and the other is just a message?

[scenic forum]

Because one has dropdown enabled and the other one doesnt

[nimble bear]

Where do I disable it?

[scenic forum]

Panel config -> Dropdown -> Toggle at the top

[nimble bear]

Thanks again, should be my last ping, apologies.

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 424)

[scenic forum]

All good. This server is here to help

[hybrid oak]

Alright, So when someone clicks Claim i made the message so it would say "Hey {user}, I'm {staff} and I'll be handling your issue today!"
But why does it ping whoever claims it, not the opener of the ticket.
I can't find the variable.

Please someone help me!

This is stressful!

[scenic forum]

{ticket.owner} should be the correct variable to ping the user opening it

[hybrid oak]

Ohhh, Thank you! Also one more thing if that's alright how to make it so when someone claims it, It goes "claimed-{staff member name that claimed it}

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 425)

[scenic forum]

In the ticket channel name?

Either {claim.user.name} or {claim.user.nickname}
Depending if you want the actual user or display name

[hybrid oak]

Alright, Thank you so much again!

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 426)

[high mirage]

how to make ticket for my own discord so people can put tickets or apply for jobs

[cinder rock]

is it possible to have a guest open tickets on a website that intergate with tickets in discord

[outer bough]

Hello, my username is: (haainibazf)
I'm really sorry I did exploit, and I regret from my acts caused harm to lots of players, I would like to request another chance, I really like this game.

[ebon dagger]

How can I change these upper texts centrum pomocy permrp because I can't edit them?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Please refer to the embed above, this is a quick guide to setup Ticket tool bot on your server

[austere forge]

This is not possible currently

[austere forge]

You will need a premium subscription for edit this field, but If you do not have a subscription, you can easily do so by renaming the panel you created and resending the panel

[dense moon]

@austere forge i'm so sorry, just one quick thing if you're free

[austere forge]

sure

[dense moon]

this is the way with this server's set up, so just a quick question, when you've run that command, it pings the user nd they can close it and it auto-transcripts and deletes it

is there a guide or any sort of thing I can follow to set that up?

[austere forge]

You can do this with the $ca / $closeask command, which already exists by default. It allows you to send a confirmation message to close the ticket (you can edit the message for this command in your Dashboard > Panel configs > Message - Edit close question)

Regarding the auto-transcript, you must do this from Panel configs > Transcript - and enable the option Auto Save Transcript
And to delete the ticket, do so via the Automation option (Panel configs > Automation)

Add automation > Trigger - Closed ticket and for the action set to Delete Ticket

if you still do not figure out, let me know :)

[dense moon]

alright

and the part where it asks if you're sure to close the ticket, should I let the ticket owner (aka person who created the ticket) use the close ticket button?

and all I gotta do is just edit the embed message for the close message so it looks similar to how it is here

[austere forge]

Regardless of who uses it, the process will remain the same afterwards : Ticket Closed > Auto-transcript > Deleted

[dense moon]

I see, thank you

i'll let you know once I'm finished with this, either way thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1186)

[dense moon]

forgot about the vouch

[austere forge]

No problem!

[dense moon]

if i'm allowed, may I use this server's close message embed as a ref?

if not that's okay, just wanted to know

[austere forge]

Sure, I'll move you to a ticket to show you

[dense moon]

alright ❤️

thank you so much

[sweet crow]

Little question, can we add a mandatory reason when we close a ticket as a support team ?

[austere forge]

Malheureusement, tu ne peux pas obligé à ton équipe de fermer le ticket avec une raison, mais tu peux fermer le ticket avec la commande /close en utilisant l'option reason

[sweet crow]

Ah mince, l’alternative me plait, est ce que la raison sera évoquée avec la notification de fermeture ? En gros j ai un salon de controle des logs qui me notifie l ouverture, le panel et la fermeture du ticket et si ca apparaît dedans ce serait genial

[austere forge]

Comme tu ne peux pas modifier (pour le moment) les message de l'option Logging l'idéal serait que tu insère la variable {close.reason} dans le message de transcription, ce qui affichera la raison donner lors de la fermeture du ticket

[sweet crow]

D accord, je peux pas modifier ca de suite mais je m y penche dessus ce midi
Merci de l’aide !

[austere forge]

Pas de soucis, si vous avez d'autres questions, n'hésite pas à créer un ticket FR :)

[latent dawn]

$help

[humble sequoia]

https://discord.gg/tickettool

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Use this to Setup Ticket tool in your server.

[dusk steppe]

Ah I see so all panels have to be sent from the dashboard? Thank you!

[hollow sail]

Is there any way i can setup to auto delete tickets after X number of inactivity?

[slender minnow]

You can use automations to create a watcher.

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[azure abyss]

Hey, I'd like purchase annual subscription for Ticket Tool. Where can I enter VAT ID to get company invoice?

[glacial nova]

guys i am having this proble how can i fix this

[harsh epoch]

Hey!

Could you run /permissionlevel somewhere in your server?

[glacial nova]

how to do that

[harsh epoch]

Its just a command, so in any channel you can send messages in type /permissionlevel and select the command from ticket tool

[glacial nova]

ok i will try

[glacial nova]

sent me this

[harsh epoch]

That means you dont have any of the permissions needed to use Ticket Tool. You need at least level 2 to access the dashboard.

You can either ask the server owner or someone higher than you to grant the Administrator permission on one of your roles, or ask them to set up an allowed dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 27, 2025, 1:44 PM

[glacial nova]

thank for helping

[harsh epoch]

No worries!

[buoyant hare]

Heloo

Please help

[serene quest]

Hello ! Can you please translate in english ?

[buoyant hare]

I am Arabic

[serene quest]

Put your navigator in english and send again a screen.

[woven cradle]

Hallo, ich habe Problem in der APP Dream Girl

[dusk garnet]

hi, I just add the ticket bot to my server and idk how does it work?

[harsh epoch]

Hey there!
Refer to steps two and three in the embed below to set up the basics of ticket tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[dusk garnet]

sorry for asking, but what do I do now? I named the ticket

I haven't made a server before so... idk what to do(sorry if I sound stupid)

[harsh epoch]

That's alright! Do you have a channel in your discord server already you'd like to use?

[dusk garnet]

yes I made a channel

[woven cradle]

Hallo

Ich habe Problem mit der APP Dream Girl

[harsh epoch]

in that case you'll want to press the Blue "Send" button at the top and select the support channel

[sour vigil]

hiii!!

im trying to set up the ticket thingy but my server doesnt come up??

[humble sequoia]

@woven cradle

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[harsh epoch]

Could you use /permissionlevel somewhere in your server and tell me the response from that?

[sour vigil]

ok!!

[woven cradle]

Ok danke

[harsh epoch]

Could you try using the Sync Servers button on the dashboard and seeing if it appears?

[sour vigil]

okk

[sour vigil]

oh if it worked

sorry if I wasted your time!!😓

[harsh epoch]

That's alright! Glad it worked

[dusk garnet]

tysm now I done it, I made a ticket

thanks for helping ❤️

[grave abyss]

Hi is there a way to have the tickets not auto close?

[harsh epoch]

What do you mean by auto closing?

[limpid flame]

Good morning, a quick question: Is there something like an autoclose that, after a few hours of no response from the ticket maker, closes the ticket?

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[latent dawn]

@limpid flame Use this.

[limpid flame]

thank you, understand better now

[iron night]

Gave +1 Rep to @latent dawn (current: #195 - 3)

[woven cradle]

Hallo, ich komme mit dem Ticket erstellen nicht klar, ich werde auch immer wieder hier her verwiesen

[grave abyss]

In a server im a mod in the tickets kinda disappear if there hasn't been anything said in them for a while, when this happens only moderaters can see them and the user that openend it can't

[main flame]

hi i use Transcript section as completed post in my server but it add a button named direct link by auto that has no privacy and shows all the chats is there any way to remove direct link button from transcript posts ?

[harsh epoch]

I'm assuming yes, but do you know if the tickets are being closed?

[grave abyss]

So what happens is after a certain amount of time of inactivity (not sure the exact amount of time) the ticket gets moved to a "hidden" folder, which can still be accessed by staff (on desktop, not mobile) but is hidden to the user.

And then after a month in the "hidden" folder it is totally closed

Description I got from the server owner/the one running into the problem

[harsh epoch]

only thing i can think of is theyre manually being moved so im not too sure, sorry

[grave abyss]

Np thanks for trying ill wait to see if someone else might know, there is no rush

[paper loom]

New user of Ticket Tool, trying to /setup but it keeps timing out?

[harsh epoch]

Could you make sure that ticket tool has permissions to View channel Send Messages and Embed Links inside that channel and retry?

[paper loom]

Ty, that was the problem 😄

[iron night]

Gave +1 Rep to @harsh epoch (current: #34 - 130)

[main flame]

no one help me ?

[serene quest]

Im not sure but you can try,

Store Transcript on Google Drive

• Only the user who setup the google drive can change the folder.
• transcript files with the same name will be replaced with the newest
  Disable attaching an html copy to the transcripts message.

[main flame]

didnt worked

its not in Message Transcript edit section at all it comes auto hard coded looks like

[tacit dome]

yo guys i need help

[latent dawn]

Can u describe ur issue?

[tacit dome]

Im on the Dash board and i want to add the button to open a ticket in my dc server but i dont find it

i need to find it here right ?

i did everything i think and i dont find it here

its empty

@latent dawn

[limpid flame]

Could someone help me? The car and custom commands aren't working.

I want to create something that will warn me if the ticker maker doesn't respond for 5 minutes and close after 10 minutes.

[molten creek]

How can I set up a transcript to be automatically sent to ticket owners via DM?

[latent dawn]

Click on "Send panel"

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Like there^^

[mellow escarp]

Hi, I have some problems with the bot.
I receive this message: The application did not respond or Missing Permissions 🙁

[tacit dome]

how ?

[tacit dome]

i did all that

but im not finding the thing

oh wait

[latent dawn]

Can you use the command /debug

[mellow escarp]

same message

[tacit dome]

/debug

[latent dawn]

Trying give Admin commands to the bot.

[latent dawn]

Did you solve the problem?

[plush fog]

can i also get help with something?

[tacit dome]

yes sir

[latent dawn]

Just ask your problem here and someone will answer you

[plush fog]

what access shall i give to Ticket Tool if the bot will handle tickets?

[latent dawn]

What do you mean with "acces"?

The permission the bot needs?

[plush fog]

yes

[latent dawn]

You just need the bot to Send messages in the ticket channels, and to create, edit and close channels.

[plush fog]

so am i allowed to send what i got up?

like what perms i can give ticket tool

[latent dawn]

When you add the bot to your server it gets the perms automaticly

[plush fog]

alr wish me luck

[latent dawn]

I hope you resolve your issue soon!

[plush fog]

i think it's working so far

[tacit dome]

ty @latent dawn for helping

[iron night]

Gave +1 Rep to @latent dawn (current: #166 - 4)

[latent dawn]

No problem

[plush fog]

ty @latent dawn for helping

[iron night]

Gave +1 Rep to @latent dawn (current: #152 - 5)

[tacit dome]

Dont copy me ;-;

[plush fog]

you copied me ;-;

[latent dawn]

lol

[tacit dome]

huh ;-;

[plush fog]

yall own the bot called ticket too

[mossy blade]

yo

Can i pay via crypto

[orchid lodge]

How do I get ticket back from the ticket bot dashboard history

[scenic forum]

Once a ticket has been deleted it cannot be reinstated

[slim basalt]

Can someone help me

I have a simple problem I think
I have this set as my ticket message but it's still not tagging me when people make tickets.
{user} Welcome! {@👑 Owner} Will be with you soon!

[scenic forum]

Does it visually ping the role and the ping is just not getting through?

[slim basalt]

Nope

Just says @ABU G Welcome

I mean says [name] Welcome

[scenic forum]

Can you show a screenshot of how it looks like

[scenic forum]

Are you sure you edited the correct panel?

[scenic forum]

Since these 2 must be different panels

[slim basalt]

I clicked the green button on bottom right

[scenic forum]

At the top where you select the panel

How many panels do you have

[scenic forum]

Yes
Are you sure you edited the correct panel?

[slim basalt]

You are correct

I indeed did not, thank you I will try this

[scenic forum]

[slim basalt]

Worked tthank you, I guess thats what I get for paying someone to build the server instead of doing myself, I didnt learn nothing for changes

[scenic forum]

Don't worry
This server is here to help

[proven flame]

hi! i am trying to use a ticket in my server but it keeps saying that we do not have the right permissions? how do i know what are th right permissions? i am trying to debug as well as it says the application isn't responding...

[zealous swallow]

Was just clicking the create ticket bottom and it says this interaction failed

Any idea oh how to fix it

[loud mural]

How to set the bot for ticket

I need help

[scenic forum]

are you staff on the server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@loud mural refer to the embed above

[zealous swallow]

Nope just a member and they need verify

[scenic forum]

Im afraid we cannot help you in that case
Youd need to reach out to a staff on their srever

[zealous swallow]

I see thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 428)

[steel bobcat]

can anyone help me

@zealous swallow

bro can you help me

[humble sequoia]

@steel bobcat, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[steel bobcat]

my issue is

My issue is I gave all permission to Ticket Tool but still it shows Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel) when I try to send.

[scenic forum]

Can you run /debug in the channel you want to send the panel into

[steel bobcat]

ok

[loud mural]

A tried 15 times and got this message

[steel bobcat]

i do it shows

[scenic forum]

Which panel ID are you trying to send?

The number infront of the panel name on the dashboard

[scenic forum]

Can you run /debug on your server?

[steel bobcat]

1

[scenic forum]

What does the bot respond if you type $panel 1 in the channel you want the panel in

[loud mural]

No I can’t

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@steel bobcat refer to the embed above

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 28, 2025, 7:01 AM

[zealous swallow]

I got the same problem man

[scenic forum]

Your issue is not related to this
The server youre on hasn't set up ticket tool properly resulting in an error.

[pallid knot]

yo how do i make it to where when i make a ticket intsead of it naming what number ticket it is i need it to name the desired thing thats needed

[swift portal]

Anyone know how to fix it?
Also application commands do not respond

[molten creek]

How can I set up a transcript to be automatically sent to ticket owners via DM?

[misty flame]

How to add ticket tool to other severs?

[swift portal]

Anyone know?

[jolly fulcrum]

I need help

[violet dagger]

I need to renew my subscription

[lavish falcon]

@misty flame

[night jetty]

Hi i need help

[swift portal]

Anyone?

[restive condor]

Hey there! You can do so from the "Premium" tab of your server Dashboard

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[restive condor]

Hey there! How can I help?

[lavish falcon]

Hi Support Team,
I opened this ticket because I can’t activate my account.
It says “Ticket Tool isn’t online” and my US30 price is $600 lower than other brokers.
Please check my account or confirm if this is normal.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[night jetty]

Oh nothing sorry

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

^^

[latent dawn]

Can you describe your issue?

[latent dawn]

Can you describe your issue?

[jolly fulcrum]

How to fill information for pay out in bank account

[night jetty]

I dont yall now

[latent dawn]

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[restive condor]

They've all been heloed

[latent dawn]

like always, dan helping

[ember harbor]

hii my ticket tool doesnt work and keeps saying ‘application did not respond’ but im not sure why , could someone tell me how to fix this?

[latent dawn]

Can you give the bot permission to send messages in that channel?

[ember harbor]

ohh tysmm i thought i’d given permissions already !

[scenic gull]

how do i create a button for new tickets

[vague skiff]

How do I make the bot send a message as the ticket is created?

[plush fog]

does Ticket Tool own Ticket v2?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@scenic gull refer to the embed above

[scenic forum]

Every ticket will by default have a ticket message

[scenic forum]

no that are 2 seperate bots

[plush fog]

alr thx

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 429)

[plush fog]

whats best ticket tool or ticket v2?

what do you prefer?

[scenic forum]

Ticket tool

[plush fog]

alr

[vital ferry]

Someone can help? Users get a form when opening a ticket, but for some categories the form isnt being sent within the ticke

[harsh epoch]

Hey there!
On the panels with the issue could you check that auto display form results is enabled under the form settings

[vital ferry]

oops that was turned off for 2 of them haha, thank you!

[iron night]

Gave +1 Rep to @harsh epoch (current: #34 - 131)

[harsh epoch]

No worries!

[queen bridge]

Hi chat. I'm stumped on this one. When a user makes a ticket they aren't seeing any replies in it. I am able to see everything. Help please.

[scenic forum]

Seems to be an error on their end

[queen bridge]

I'm pretty sure it's a permission I'm missing. It works for the admins, just not everyone else. lol

[scenic forum]

And they do have View Message History permission?

[tall moss]

hey, I cant access to my dashboard anymore it says that I don't have access to the server while I'm the owner and I added the tool myself to it..

[jolly fulcrum]

🆘

[queen bridge]

Yes.
I know it's a simple perm I'm missing somewhere. I've set TT up several times. 😭

[scenic forum]

Can you use /debug on your server?

[scenic forum]

Hmm can you invite me so i could see it myself? (Dont give me any permissions)

[scenic forum]

How can we help you?

[jolly fulcrum]

I request for payout and my payout status was pending so how much time it will take

[scenic forum]

View message history is missing in the ticket creation channel #1432544424944074752

[scenic forum]

Is this related to ticket tool premium?

[jolly fulcrum]

No from my prop firm maven

[scenic forum]

Then youre on the wrong server

[jolly fulcrum]

Ok

[queen bridge]

Thank you, I will look again when I have a chance.

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 430)

[unkempt patio]

Hello

i edit my ticket tool

but i can't see it

[heady marsh]

How do you change who can and cannot view tickets? For some reason moderators can see in my discord and want to remove that ability specifically

[covert swallow]

You most likely have the moderator role set as the support team role for the ticket

Generally the support team roles, additional roles, and the ticket owner can see any one individual ticket. All users with the administrator permission can also see all channels no matter what, including tickets

[marsh moat]

Oi

[onyx solar]

Can i do when ticket is closed bot dms user with transcript?

[wooden barn]

alguém brasileiro poderia me ajudar em um problema aqui no tool

tipo tô querendo

fazer uma sessão de tickets

que mandaria o usuário para outro canal e lá

ele responderia um formulário

mas não consigo fazer essa função

estou usando a Sapphire e o ticket Tool para fazer isso

[mighty canyon]

Hi All, I’m trying to open a ticket as an admin to talk with a member privately and I already have one open ticket - I go to open another ticket and I’m getting this error. But from what I understand, I should get 10 tickets per minute?

Wondering how I can rectify this?

Nvm I figured it out! Thanks

[charred sky]

Can i ask?

What should i type to create that ticket panel?

I mean the script

[tranquil sonnet]

Hey everyone I'm trying to set up a ticket panel through the dashboard but it wont even let me get on the dashboard despite having all the correct permissions and settings, I even debugged

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@charred sky refer to the embed above

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[charred sky]

Ouh thanks (≧▽≦)

[scenic forum]

Panel config -> Transcript -> Direct Message Transcript
Note this is a premium feature

[thick frost]

Hello guys, some one can help me with uber eats ?

[humble sequoia]

@thick frost

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ancient spire]

Guys

I need help urgently

My ticket thing is all setup but it’s public

Everyone can see the tickets made

[white wasp]

set the category to private and for ticket tool / admin / support to see category

[covert swallow]

Permissions for tickets are managed on the Permission section of your dashboard, check there to make sure the view channel permission for @everyone is set to

[earnest anchor]

@scenic forum i need assistance

[scenic forum]

Please do not ping me for support
State your request within a support channel and someone will assist you once they have time.

[earnest anchor]

okay😔😔

when creating my panel i cannot put more messages it’s limited how can i make it so i can put more words into my panel embed

[tribal cedar]

Embeds are limited but Ive used fields before to extend the amount of space I could type in

[glacial kestrel]

need help for panel

[tribal cedar]

Ask questions

[glacial kestrel]

it dont send to my channel but idk why

[tribal cedar]

Does the bot have perms to send messages to channel?

[glacial kestrel]

i choose the channel

[tribal cedar]

In that channel you chose

type $debug and lemme know when you do

[glacial kestrel]

how can i give him the perms

[tribal cedar]

Do $debug

[distant stirrup]

Hi so basically i have an issue
i have panels that all have 1 button, going to the correct category.
i have this one panel that has 2 buttons and one of the buttons goes to the correct category, and the other one doesn't. and if i take away the 1 button on the panel then it just takes it to the wrong category that i dont have specified in the "category created/opened" part of the dashboard

please ping me if you wanna help :3

[tribal cedar]

Sorry Im wrapping my head around this and you might just be better opening a ticket and seeing what they have to offer you in the way of options

[zinc perch]

Can someone get my ticket

[tribal cedar]

Please be patient and dont ask for ppl to check your ticket. The staff will as soon as they have time ❤️

[zinc perch]

Its a ticket bug

[tribal cedar]

Ok and they will handle it as soon as they can.

Promise 🙂

[zinc perch]

Its just i can't make a Panel

[tribal cedar]

Why not?

[zinc perch]

Its not letting me

[tribal cedar]

I understand that but why? do you lack access?

[zinc perch]

Look

[tribal cedar]

Well what does it say?

[zinc perch]

It say Invalid panel ID "Report"

[tribal cedar]

Why use that? Use UI

http://tickettool.xyz

[zinc perch]

That the bot im using

[tribal cedar]

Yes.. Load that url... They have a user interface which will make it easier for you

Imo

I have to go for a ride Ill be back soon!

[zinc perch]

Ok

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[potent vessel]

How do i make tickettool tag people in a ticket?

[zinc perch]

Idk

If i was you I will tell google

[humble oriole]

Hi guys, do you know why this is pinging the user but not the role ID that i put?

[fleet ivy]

Do u know where I can appeal bans?

[potent vessel]

Put it as <@&12345 then close it with a >

[zinc perch]

How can I do this in my server

[glacial kestrel]

how can i do if some one open a ticket all supporters of my Server will ping?

[errant seal]

tf am i supposed to do when im owner of server and this shows up

[covert swallow]

Did you by chance kick the free bot?

[covert swallow]

You can edit the ticket message to ping your support team

[abstract matrix]

Hey, i set up mi ticket tool with my sapphire bot, and the sapphire bot sends the userid as normal, but ticket tool doesnt open up tickets. Any idea why?

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

refer to step 3 above

[abstract matrix]

did it

had it before, and it didint work

'

default sapphire id there

[scenic forum]

Can you show me a screenshot of
Panel config -> COmmand style

[scenic forum]

And it does work if you type it yourself?

[abstract matrix]

no

[scenic forum]

can you use /debug inside that channel

Ticket tool is missing the View Channel permission inside that channel

[abstract matrix]

welp, im stupid. I added the premissions for the ticket category, but not for the ticket logs channel. Thanks.

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 431)

[abstract matrix]

by the way, how to set the category where tickets are made?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@abstract matrix refer to the embed above

[abstract matrix]

can i make my logs channel the channel for ticket logs? they wont interfere?

[scenic forum]

It shouldnt interfere

Logs are usually inside an embed therefor they cannot start with $ aka the bots prefix

[night tendon]

Hey I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[night tendon]

I did my permission but my ticket tool still won’t make tickets

Why won’t my ticket tool make tickets

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[glacial kestrel]

But how i Search for it and don‘t find can you send me Maybe Picture

[idle marsh]

How do i setup my ticke tool

I invited it

[zinc perch]

How can I rename the crater ticket

[rocky lava]

Alguém tem hack de brawl Star aí

[formal shoal]

Hello

i need BNB testnet tokens on metamask wallet

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[earnest anchor]

and how to do that?

how can i make this?

[umbral apex]

i cant see my transcripts anymore in my dms
Why?

I need them

[harsh epoch]

Hey!
Panel -> Buttons -> Edit Create Ticket -> Change emoji/button text

Repeat that process for each panel you want to change the button for and resend it

[zinc perch]

@harsh epoch I need it name to be charged

[harsh epoch]

Then you'd need to change the button text

Panel -> Buttons -> Edit Create Ticket -> Button text

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[harsh epoch]

Hey there@earnest anchor!
Refer to the embed above for information about forms

[earnest anchor]

okay thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #34 - 132)

[harsh epoch]

Hi!
The server you made the ticket in would have to have DM transcripts enabled, or manually send you through the transcript through a command.
If you weren't DMed it, then unfortunately there's not much we can do

[umbral apex]

I had the dms…
But now they are gone

I really need the transcripts

[harsh epoch]

What do you mean by "gone"? Do they just not open?

[umbral apex]

The Chat from ticket tool is empty
But weeks ago I had all my transcripts in the dms

[harsh epoch]

out of curiosity, could you try checking your DMs from @humble sequoia

[umbral apex]

Yea its also empty

[harsh epoch]

only other thing I could think of is that its a visual bug perhaps? I've had it a couple times where my friends DMs have completely disappeared

Could you try closing completely out of Discord and restarting and seeing if that works?

[umbral apex]

Yes, I tried it 5 times.

[harsh epoch]

I'm not too sure what could be the cause then, sorry

[left root]

I have a ticket for both trades on madfut 26 and I’ve had nothing back What do I do now?

[formal shoal]

Hello

i need BNB testnet tokens on metamask wallet

[humble sequoia]

@formal shoal @left root

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[formal shoal]

What is this sorry

[safe mica]

No voice on NBC day 2

[paper roost]

Can someone tell me how to change the text box right here to say something custom

[paper roost]

Can’t do all that am on mobile

[earnest anchor]

you can do it on mobile.

[paper roost]

Oh

[primal dagger]

everytime i try to use the / commands it says the application did not respond

[scenic forum]

can you use /debug on your server

[primal dagger]

same issue.

[scenic forum]

Ticket tool is missing the View Channel permission inside that channel

[primal dagger]

thank you

[opal bay]

I have a problem: some people can't create a ticket because they don't have the necessary permissions. Do you have a solution?

[scenic forum]

Whats the error they receive?

[opal bay]

You do not have permission to create a ticket

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[opal bay]

good like that?

[scenic forum]

yes now to the other 2 steps.

[opal bay]

GOOD ?

[scenic forum]

The error is inside the screenshot

Refer to step 2 of the guide i sent

[opal bay]

Well, I gave my permission.

Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

???

[scenic forum]

If this is enabled :onswitch:, only your staff will be able to use the button.

[opal bay]

hoo ok

good ?

[scenic forum]

Now it should work

[grizzled mauve]

How do I fix this?

Someone wanted to open a ticket but it shows this

[scenic forum]

Can you run /debug inside that channel?

[grizzled mauve]

Hold let me check

Yes

I just did @scenic forum

What do I do next ?

[scenic forum]

please run it inside the chat specified in the screenshot

[scenic forum]

Ticket tool is missing the send message permission inside the channel

[tough relic]

when it says this, what is the bot actually doing?

i just want a more understand of what it is doing when its saying this

[scenic forum]

Most likely retrieving stuff like user ID's and such
General information that is visible and publicly accessible to everyone

[tough relic]

alr

[small radish]

erm :stand: would anyone know why i cant get on the website for ticket tool?

[scenic forum]

Do you receive any sort of error?

[small radish]

no the screen just goes black and isnt loading

[scenic forum]

What happens if you try another browser or incognito mode?

[small radish]

:stand:let me try rq

yeahhhh same thing

[scenic forum]

Could you show a screenshot of what it looks like

[scenic forum]

Hmm
And you don't have any sort of special ad or traffic blocker plugins installed on your browser?

[small radish]

no- all the other support websites work so im so confused rn

[scenic forum]

I'm afraid I'm not really sure about the issue
Please open a ticket at #🎫│make-a-ticket to receive a staff members help

[merry abyss]

yo does anyone know how to add images to a ticket

like when you make it it shoes an image with the text

[jovial gate]

why can i put any ticket in server

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

refer to the embed above
Field 15

[sour panther]

How to create forms using sapphire & ticket bot?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@sour panther refer to the 2 embeds above
1 for forms
1 for how to use external bots on ticket tool

[sour panther]

Is that 100% works?

[scenic forum]

Oh my bad
No forms cannot work using an external bot

[sour panther]

so can't use sapphire?

[scenic forum]

If you want to use ticket tools forms correct

[waxen bramble]

Automation:

I have this set up (see dashboard pic). If the ticket owner doesnt respond in 6 hours after ticket creation, it sends a message to remind them. But. It still sends the message even though the owner sent a message

[scenic forum]

This needs to display NOT found

Your automation is running the custom command IF they sent a message

[waxen bramble]

Ive made the change, I’ll get back to you if anything goes wrong, thanks.

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 432)

[scenic forum]

To test it you can simply change it to 300 seconds and open a ticket yourself

[merry abyss]

I get that but my image is from my computer and doesn’t load when I convert to url

[scenic forum]

Can you send the link here?

[waxen bramble]

It works! Appreciate it!

[sour panther]

Can userid be changed to usernametion?

[scenic forum]

yes

[jade topaz]

Hi I want a help

@scenic forum

[scenic forum]

Dont ping me for help

[jade topaz]

Ok

[humble sequoia]

@finite marlin, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I need help bro

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[jade topaz]

?

Need help I just want to know how display forum.1 as the ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

Add {create.form.1} to the ticket name
Refer to embed above

[jade topaz]

Thnx

[sour panther]

Oh my sapphire already uses a dropdown menu. How do I get the dropdown menu from sapphire to go straight to the question?

[scenic forum]

External bots cannot use forms

[sour panther]

Ah got it

[sour panther]

Why doesn't my ticket tool have a claim button?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@sour panther refer to the embed above

[sour panther]

You need premium just for claim button?

[scenic forum]

Correct

[sour panther]

Ticket bot better then this🗿

[stoic spire]

how do i make it so whenever someone opens a ticket it pings a certain role.

[frosty shadow]

I need help with a purchase I made on HBO that can't be completed because the password doesn't exist.

[worn ridge]

i cant use any command with the bot in a server and it says that the app didnt respond. any suggestions?

[modest moon]

hi

[humble sequoia]

@frosty shadow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[buoyant kindle]

please read the below.

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limpid totem]

Hello, when i setup the bot on my server, he's saying : New command not monitoring this channel
To see what channel is monitored visit the Dashboard -> Panel Configs -> Settings -> Command Style Tickets -> Channel to monitor for command $new. But i already setup my channel in dashboard

[nimble locust]

Can anyone please assist me, I am trying to edit a giveaway that has already ended, because I want to extend the time cuz I think it ended way too early.

[humble sequoia]

@nimble locust

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[winged nebula]

I was told to access support so im here looking how to redeem my code

I have a 7 day free trial code that won't work cuz I need to speak to support

So here I am. 🫠

[scenic forum]

Just to clarify
You do have a code?

[winged nebula]

Well, at least im 90% sure i do. I pressed redeem for the 7 day free trial, and it still wouldn't let me do any of the premium stuff, so I look again and see a code at the top, unless thats there for everyone, then yes I have a code.

[scenic forum]

You do not receive a code when you press the 7 day free trial
It will automatically enable for 7 days on your server.
Press on the servers dashboard

[winged nebula]

Will try

Done

[winged nebula]

Love ❤️

Also, will the permissions i set up, reset after the trial?

Or do the options stay even if you don't have premium anymore

[scenic forum]

most premium related settings will revert to the free toggle once its over

[winged nebula]

Bro.. 🥲

Most" what about claiming tickets

Will that turn off after the free trial?

[scenic forum]

yes

[winged nebula]

I hope not 🥲

[winged nebula]

DANG IT!!!

Bro trying to rinse my fudging money...

Like bro..

[scenic forum]

Bots offer premium for certain features to in the best case cover hosting/maintaining costs

[winged nebula]

Idk what u mean. But im guessing it's something along the lines of "there forcing you to pay them so they can keep the bot running"

Anyway i gtg, thanks for your help btw

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 433)

[jade topaz]

Hi guys! Anyone knows how to make the tickets that are "Closed" by me or the person who opened it once resolved. Auto close after?

[cobalt junco]

guys can anyone help me to set up the ticket tool bot?

?

[latent dawn]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Use this ^^

[hoary bane]

Opa

[opaque sparrow]

Why can I never delete the last panel or the last custom command in the dashboard?

I wanted to create completely new panels and delete everything beforehand, and I don't need CC at all, but I can't delete it.

[cobalt crystal]

can someone help me add a role to a ticket

[scenic forum]

You cannot have 0 panels
Youd need to create one in order to delete the old one

[scenic forum]

As in support team role or just for one specific open ticket?

[dusty wolf]

Why

[snow heath]

is there a way to automatically make a ticket when someone joins a server?

[scenic forum]

Are you staff on the server?

[scenic forum]

Im afraid thats not possible

[dusty wolf]

No I'm just participant

[scenic forum]

Then we are unable to help you
You'd need to contact a staff member of their server

[snow heath]

any make shift ideas to make it possible 🤔

[scenic forum]

Theres no workaround
No tickets can be automatically opened in any way
EIther via buttons/Dropdown or using a command of the user aka command style

[dusty wolf]

What i should ask

[scenic forum]

Send them the screenshot you sent here

[snow heath]

hmmm cool
maybe if i use a bot to do the
/new {user} command
for every new user who joins might work

[scenic forum]

If you use prefixes, yes

Bots cannot use slash commands

[snow heath]

oh right

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@snow heath refer to embed above to use an external bot to open tickets

[snow heath]

awesome!

thanks

[vestal hemlock]

Hello

[turbid igloo]

Ban me

[scenic forum]

Stop trolling and keep this channel for support requests.

[opaque sparrow]

I was able to delete the last panel via /setup. The last custom command simply won't go away, no matter what I do.

[scenic forum]

Because you cannot have 0

[red kite]

Help

[humble sequoia]

@red kite, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[red kite]

Is there any chance that whenever someone's open a ticket and the bot will not allow the ticket owner to text it inside the ticket and they'll have to submit a modal form first which I'm using with my own bot, and once they have submitted the modal form the ticket tool will then open the channel and the ticket owner can chat?

[scenic forum]

I wouldnt know how its possible however Ticket tool does offer forms up to 5 question aswell

[whole jay]

#🆘│community-support

[buoyant bobcat]

message:
I want to create a live account of Dominion Markets but I am creating it for the first time but when I enter the mobile number it says This phone number already exists please help me

[humble sequoia]

@buoyant bobcat

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy wing]

Is it possible to make it that only ppl with a certain role can only open a ticket?

[regal solstice]

Yo uh guys i cant close my tickets