🆘│community-support

[raw ether]

Ok ty, Bot works now

[atomic prawn]

My message was deleted and I got muted here

[scenic forum]

It must have been too long and triggered the automod then im afraid

[atomic prawn]

Yes, I wanted to explain two last incidents and I even wrote at the end „sorry for wall of text”

[scenic forum]

Youd need to split the message or shorten it im afraid

[raw ether]

how do I add buttons to my panel?

[scenic forum]

You mean for different tickets?

[atomic prawn]

Okay, I'll write it later because I don't want to write it all over again for now.

[raw ether]

hm lemme take a sa

ss*

Ok so you know how it's like "Make a selection"?

[scenic forum]

Your tickets can either look like #🎫│make-a-ticket or use the dropdown function of discord
Which one would you like?

[raw ether]

drop-down

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@raw ether refer to the embed above

[raw ether]

Ok

ok so for the "Select A panel" I have 3 items what do I do because I can't choose the same one for the others

[scenic forum]

To have 3 different selections you'd need to have a total of 3 panels

[raw ether]

ok

Is there a way to make it say "General-01" What I mean is whatever catogery ticket they chose can I make it say what catogery that is so I don't get confused

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

Refer to the embed above

[raw ether]

ok

[fervent anchor]

How can I make it so my members can open more than 1 ticket

[humble sequoia]

How do I limit the number of tickets a user can create?

There are mainly two ways to limit how many tickets an individual user can create:

Global Limit

You can restrict the amount a user can open across all your panels by following these steps:
> 1. Open the Server Configs tab in your server's dashboard
> 2. Update the Global Ticket Limit field
> 3. Save changes

Panel Limit

Secondarily you can also set a limit per panel, meaning that a single user can open a certain amount of tickets on the given panel. Note that the Global Limit takes precedence upon Panel Limit, to set the latter follow this procedure:
> 1. Open the Panel Configs in your server's dashboard
> 2. Open the Limits options menu
> 3. Update the Open tickets each user counter
> 4. Save changes
When the Open tickets all users limit is hit, users won't be able to create more tickets.

[gilded verge]

@fervent anchor, increase the limit as above

[vocal kite]

How do I fix ticket bot load infinitely when creating one

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[placid sage]

application did not respond

[reef locust]

hiya is anyone else having trouble with the offical website?

[restive condor]

Hi there! What seems to be the problem?

[reef locust]

everytime i go to the offical website i just get the "website has moved/connection not here"

and i am aware it isnt my wifi becasue every other website works

context

[azure forge]

hola alguien help

[latent dawn]

Hola, en que le puedo ayudar?

[azure forge]

que pasa que me an robado la cuenta

[latent dawn]

Lamentablemente en este servidor no te podemos ayudar a recuperar tu cuenta de Discord. Usa el soporte de discord para ello.

[azure forge]

no no

me robaron la de proyecto mila y la de foro

y no me deja entrar a niuna de las 2

[humble sequoia]

@azure forge

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[restive condor]

Could you try using another browser please? Perhaps google Chrome

[azure forge]

pero por ultimo si me puede pasar la contra de mi pj

[restive condor]

Estás en el servidor equivocado

No podemos ayudarte con eso

[azure forge]

si sale que en foro ando apelando por lindsay calderon

y me da igual si toy en 0 noma quiero la contra pa cambiarla y asi entrar ami pj

[restive condor]

^

[reef locust]

does the exact same thing on google chrome and vivaldi

[restive condor]

Are you using any ad blockers / pop-up blockers / proxys / VPNs?

[keen dirge]

What to do with this

[reef locust]

i am using a couple but they never seemed to be a problem in the past, I'll turn them off and see if that helps

[keen dirge]

Anyone

[restive condor]

Hi there! There's nothing you can do as a regular users unfortunately. Please reach out to that server's staff

[reef locust]

still having the same issues :') no idea what it could be honestly but i appreacite the help, could be my college wifi cutting it off i have no idea

[restive condor]

Possibly. The website seems to be working for everyone

Please re-try later or on another device

If you're still facing issues then, please reach out via #🎫│make-a-ticket

[obsidian herald]

How to open a closed ticket

[restive condor]

Hey there! You can simply use the "Re-Open" button in the ticket to re-open it

If you're not a staff member in that server or it has been deleted, you can't re-open it unfortunately

[obsidian herald]

I am a server worker but I accidentally deleted it. How can I restore it?

[restive condor]

If you deleted a ticket without saving a transcript, it's gone unfortunately

[obsidian herald]

How to view saved records

[restive condor]

Did you save a transcript?

[vast walrus]

When a member opens a ticket, he says this to him. ?

[azure hazel]

what’s this?

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[restive condor]

Hey there! Please try the /debug command in that same channel

[azure hazel]

ayeaye!

[azure hazel]

it’s the same :(

[restive condor]

Ticket Tool seems to be missing the VIEW CHANNEL permission for that channel

[azure hazel]

and how to i install that then?

[restive condor]

Right click on the channel's name (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > View Channel

[azure hazel]

ima try that now!!

[restive condor]

(Hold down instead of right clicking, if on mobile)

[azure hazel]

Thank you so much!!!

btw what’s a transcript channel??

im not so good at english lolll

[jade topaz]

Hi! Whenever I try any command (especially set up) it says that only I can see that and it didnt work

[fallow blaze]

How to change here message?

[fallow blaze]

And here

[humble sequoia]

━━ roxy's inquiry has been moved to a ticket ━━

[plush radish]

Ticket Tool#6207 Hello, I got banned from dandy's World for accidentally activated the anti-cheat system, and I was immediately banned. I want get a ticket

[humble sequoia]

@plush radish

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[plush radish]

Srry😓😓

[leaden slate]

😂

[plush radish]

Uh... ok?

[leaden slate]

Srry؟ 😂

[plush radish]

Yeah, I literally confused Bot, so what???

[worn cliff]

Everytime i wanna config my personal sv,this is what i see

Can someone help me ?

[mighty thistle]

You own the server?

[worn cliff]

Yes

It's my server

[mighty thistle]

I think you can try going back and refreshing your dashboard list? There's a gray button.

Blue

Sync Servers

Maybe using this can help.

[worn cliff]

i did it 1000 times

and still nothing man

[mighty thistle]

Okay, I'm unfortunately not familiar with this issue specifically.

If you #🎫│make-a-ticket, the support team should get you a solution!

[static nova]

Does anyone know if there is a variable that allows me to mention the person who took the ticket?

[mighty thistle]

Claiming?

[mighty thistle]

Yeah, that's {claim.user}!

[static nova]

tyy

[midnight marten]

Heyyy I need help

@mighty thistle

[humble sequoia]

@midnight marten, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[midnight marten]

There is a person who deletes tickets on my server and he does this using the $delete command. How can I remove him?

@mighty thistle

[agile spoke]

is anyone able to help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hi there! Remove him how exactly?

[scarlet remnant]

My staff memebers cant see tickets messgage history or the ticket tools welcome message or panel
and they cant do commands

[steel plume]

How do I set up the thing when it pings a role when I ticket is open.

[fervent anchor]

i made a new panel, but idk how to make it go to a specific category when opened

[obsidian oxide]

Why do i keep interaction failed when i try to open a ticket?

[midnight marten]

$delete command

Can someone help me ?

[humble sequoia]

━━ Conz69's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! You will need to contact that server's staff. There's nothing you or us can do

[atomic quiver]

alright

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[restive condor]

Hey there! See below please

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[restive condor]

Hey there! Are you a staff member at that server?

[obsidian oxide]

No i’m not

[restive condor]

Dashboard > Command Configs > Delete. You can set allowed and disabled roles from there

[restive condor]

You will need to reach out to that server's staff team then

[obsidian oxide]

I did but i’m not getting any replies yet

Is it possible they’ve just closed for the day?

[fervent anchor]

i have done this already it keeps making the ticket uncategorised

[steel plume]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2792)

[obsidian oxide]

What does it mean when it says discord rate limited when you try to open a ticket?

[grand raptor]

what comend to make a panel to crate ticket

[restive condor]

It means that server has been limited by Discord for creating way too many tickets in one day

Wait for staff to get back to you or re-try tomorrow

[restive condor]

Hey there! Please see below how to set up Ticket Tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

How many channels are currently in that category?

[round night]

Hey guys I need help interaction keeps failing

[restive condor]

Hey there! Please try the /debug command for that same channel

[fervent anchor]

0 or 1 i believe

[restive condor]

Alrighty, please make sure Ticket Tool has all these permissions for that category:

✅ - View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Permissions
✅ - Manage Channels
✅ - Manage Messages
✅ - Read Message History

[severe quail]

Comment on a

[round night]

I did it has full perms

I think it got discord rate limited

[severe quail]

Comment on a l’admin svp je galère

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'assistance, veuillez contacter le support Français en ouvrant un ticket.
Allez dans le canal #🎫│make-a-ticket et appuyez sur le bouton contenant l'emoji 🇫🇷

[fervent anchor]

it should do anyway, because i had another panel which worked in the same category

[restive condor]

Give it a try with a brand new ticket now please

[restive condor]

Are you sure you have selected categories for all your panels?

[fervent anchor]

shall i send u a screenshot?

[round night]

I am trying it keeps saying interaction failed

I've cleared cache to and done the debug

[restive condor]

Are you a staff member in the server you're having that issue in?

[restive condor]

Alrighty, #🎫│make-a-ticket please

[round night]

Yes I am an admin

[restive condor]

Ok, and what makes you think you got rate limited?

[round night]

The bot is saying discord is rate limited or give us all permissions

[restive condor]

Can you screenshot that please

[restive condor]

Yes, you are definitely rate limited then

There's nothing you can do but wait 24h

[round night]

Oh

[crisp kernel]

need help its not letting people post files into the tickets and i have attach files turned on for the role

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[analog spear]

WHY I CANT SEE MORE THAN FOUR ACTIVE SERVERS ON THE DASHBOARD

I WANNA DEV A SERVER BUT WHEN I ADD THE BOT IM NOT SEEING THE SERVER ON THE DASHBOARD

[gilded verge]

Please avoid using caps....

you must be the owner or have administrator / ask your management to add your role into Server Configs -> Dashboard Roles

[neat lichen]

What I do for free Minecraft account ?

[humble sequoia]

@neat lichen

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fathom elbow]

omg..

[cold ruin]

it keeps sending this message what do i do?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Close Ticket Button.

The emoji for that button is invalid. Please make sure you did not put any text in the "Button Emoji" field

[restive condor]

Hey there! Please try the /debug command in that same channel

[restive condor]

Ticket Tool is missing the SEND MESSAGES & EMBED LINKS permissions for that channnel

[cold ruin]

ah thank you

it works now

[unreal horizon]

I wanna add some text how can i do that?

[brittle saddle]

Hey if I cant have the same panel selected twice (Support) how can I have multiple dropdowns to the one message?

[restive condor]

Hey there! Each dropdown option needs its own panel

[restive condor]

Hey there! You can edit that message from your Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[brittle saddle]

So in here theres only one message button option, whereas i'd like to have a few options for a different variety of tickets if that makes sense?

Like can there be multiple different "create ticket" type of buttons on one message

[restive condor]

Yep, each option needs its own panel

A dropdown menu is just a combination of panels

[brittle saddle]

Thankyou for that! Got it working!

My last question now is, how do I assign each buttons tickets to go to its own category? The original 1st button goes to my intended category, the other 4 buttons the channels go into somewhere random instead of a category.

[restive condor]

Since each dropdown option is its own panel, you can simply select a category for each panel

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[restive condor]

Use the panel selector at the top to switch between panels

[brittle saddle]

Ive had too many cones

[unreal horizon]

@restive condor thanks it worked

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2793)

[unreal horizon]

How can i add text to this one?😅

[restive condor]

Dashboard > Panel Configs > Messages > Edit Ticket Message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[gusty hinge]

How can I prevent someone who opens a ticket from creating new threads?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pallid rivet]

The bot is not giving permission to attach files, I have to give it manually...why?

@restive condor

[fathom elbow]

Thx...

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2794)

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach Files

[pallid rivet]

Still not working

The person who opened the ticket isn't able to send pictures, they are able to click the + icon but can't attach pictures

I have to manually give them permission to attach files

[tribal cedar]

tickettool.xyz Go to permissions and click ticket owner perms and edit it

[kindred dragon]

My ticket tool does not show the button to claim the ticket and it also does not work with commands even though it is activated on the dashboard.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[bold beacon]

I bought the script but they didn't give me the link and it's telling me to buy it again

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[normal crater]

hey, is it okay if i ask for help?
so im setting up ticket tools but i want to ping the mods role so they could see someone opened a ticket. i followed instructions from the ticket tool website and variables (using {@Role name}) but when i tried it out it still doesnt ping the mods. does anyone know how i can fix this? thank you!

[tribal cedar]

Well @normal crater are you trying to ping in the embedded message?

[normal crater]

no im trying to ping in the messages

[tribal cedar]

and I think you want to use <@&ROLEID>

[normal crater]

just tried it out, it's still not working. doesn't notify or ping the mods

[mighty thistle]

I would try {Role ID}. Specifically, it just just the string of numbers inside the curly brackets.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[normal crater]

it does not work

[mighty thistle]

Are you sure that you typed it exactly like that?

[normal crater]

yep, i tried it 3x by now

bc i was also looking at the command variables

[mighty thistle]

How about you screenshot what your ticket message says!

[normal crater]

ok hold on

[normal crater]

im a yaoi minister and as you can see, im not pinged when a ticket was made although the @ is there

[mighty thistle]

Oh

The message is working.

You either need to let Ticket Tool mention everyone, here, and all roles, or make the role mentionable by everyone.

[normal crater]

hmm okay ill look into this with my team.

either way thank you so much for helping, ill be back here when i need further help :>

[iron night]

Gave +1 Rep to @mighty thistle (current: #49 - 66)

[mighty thistle]

[normal crater]

also thank you @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 142)

[cyan karma]

I can't report a griefing How do I solve it?

[upper plinth]

Ahhh help, I’m trying to fix up the tickets where I can separate out boosters from others so we can prioritize booster tickets but I’m not sure how I can do that, or is there anyway I can set it up to where only booster roles can interact with a certain panel, I do have premium if that helps

[mighty thistle]

You can totally make a panel that only boosters can open! It can be in a channel only they can see, or the button/command can have the booster role as its allowed role.

[upper plinth]

Oh waittt I see that now, thank you!

[ocean mango]

Hey lewis I see you sent this before to this question "Hey all just wondering if there is a feature in TicketTool that lets us reply in tickets via the bot to anonymize responses?" I was wondering if there was a way to input in the command and the message gets sent to a different channel. like a ticket for example

[harsh epoch]

Hey!
Custom command responses can only be sent into the same channel as the one it was triggered in

[ocean mango]

Gotcha thank you!

[iron night]

Gave +1 Rep to @harsh epoch (current: #36 - 116)

[strange dragon]

Why does my ticket tool keep leaving the server?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sturdy acorn]

My guide won’t load

[pseudo jacinth]

Does Ticket Tool DM the user who created the ticket with why it was closed? If so, how can I enable it. If not, is there a work-around or thing I can do?

[sturdy acorn]

No clue how to create a ticket

[covert swallow]

It can, under the Automation section of your dashboard there is a toggle to DM the user open open and close. Do note this is a premium feature

[humble sequoia]

━━ Harry's inquiry has been moved to a ticket ━━

[pseudo jacinth]

Why is it premium? i feel it should be a free thing to do since it can cause confusion if a ticket needs to be closed and the person isnt responding/aware

[cursive seal]

hello, whenever i try to use the bot this shows up. could it possibly be down?

it also did it when i was using the help command since i just added it to my server

[grizzled dagger]

Hello, how do I remove the owner from the ticket when a ticket is closed?

[mighty thistle]

Permissions! In Panel Configs, to go permissions. There's a button for opened permissions and closed permissions for the support team, owner, additional roles, and everyone else!

Set the Ticket Owner's closed permissions to View Channel ❌!

[grizzled dagger]

This doesn't work

[mighty thistle]

Does the Ticket Owner have other permissions that are set to ✅?

[grizzled dagger]

Yes I believe!

[mighty thistle]

Remember that if the permission is set to check for a role and x for another, the permission goes to check.

So you need to remove the check for the x to work.

[dense halo]

How do you make it so like the tickets name automatically says like report

[mighty thistle]

That's a Premium feature! It's in Panel Configs > Ticket.

[lunar summit]

is there a way to make 2 buttons on one embed and they would open different type of tickets? or do i have to send 2 different ticket tool embeds

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[harsh epoch]

@lunar summit refer to the embed above

[mighty thistle]

Multipanels!

[unkempt bramble]

Staff

[hasty rapids]

Hello, Is there an option to lock a ticket so the user who created it will stay in it but wont be able to comment there?

[fringe jetty]

I need help for my players to open the ticket but they can't operate

[mighty thistle]

Can you explain more specifically?

[acoustic crown]

How do I fill out a ticket format

[wide stirrup]

i cant edit any part of the panel message except for the embed body (not even the raw message either)

the website says i have "free premium trial" atm too so idk why i cant do anything, im not trying to add another embed either this is the first one

[gilded verge]

sometimes that may happen but generally you should be able to edit message content and embed description so my advice is to just create another panel and do things there

[opal swallow]

How can i make this 2

[nocturne valve]

hello

i need help

[sharp lion]

@harsh epoch Il me faut le panel stp

[stone comet]

Hey 👋 Anybody else is getting the "no response" from the app when trying to set it up?

[lost cliff]

None of the commands are working how do I fix this

[harsh epoch]

Pourrais-tu expliquer ce que tu essaies de faire ?

@stone comet @lost cliff
Could you check that Ticket Tool has the following permission in each of your ticket channels. It'll need at least View Channel, Send Messages and Embed Links

[humble sequoia]

@young frost

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lost cliff]

Yes I have fixed

[stone comet]

Same here. I checked the docs on the website before. But there was no clear "getting started" section.

[harsh epoch]

Could you show me the permissions that you've given ticket tool inside that channel?

[lunar summit]

thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #36 - 117)

[scenic forum]

Gives you the ability to remove the text
TicketTool.xyz - ticketing without clutter
So basically the ability to remove the watermark of the bot

[austere forge]

This server is Discord rate limited. You will need to wait for the rate limit to resolve itself. This is because of too many requests to create tickets in a short period of time

[hasty rapids]

Hello, Is there an option to lock a ticket so the user who created it will stay in it but wont be able to comment there?

[untold wasp]

and i they wich normale premium to ?

[austere forge]

Dashboard > Panel configs > Permissions > Ticket Owner Permissions - Edit Opened > Send Messages

[grave python]

app do not answer

[covert swallow]

Chances are that is a permission issue, make sure the bot can both send and read messages in that channel

[stoic frigate]

I wanna buy premium, but i take this

[austere forge]

Can I ask where you from ?

[stoic frigate]

Russia

[hasty rapids]

I mean having a buttom like the Close one but only to administrators to be able to lock the ticket and not to fully close it

I don't want to remove their option not to send messages from the beginning

[austere forge]

I see, Sadly our payment provider doesn't support payments from Russia - May you try using a VPN ? and re-try the process

[stoic frigate]

I try

But i can't pay

[austere forge]

Like, you want the owner who opened the ticket to still have access to it even after clicking the close button?

[stoic frigate]

You have guys from Russia? I just pay him

[austere forge]

No sorry, using the VPN doesn't work?

[stoic frigate]

No

[hasty rapids]

I want to be able to lock the ticket instead of closing it.
So the owner of the ticket (Whoever opened it) can't send messages there anymore until an administrator unlocks it and only then he can send messages again.

[stoic frigate]

Moreover, I don’t have a foreign card to pay with, or rather, in Russia you can’t get a foreign card and you can’t pay with a foreign card.

[austere forge]

Using a VPN to locate yourself somewhere other than Russia doesn't work? Try locating yourself in London/ France - That's should work

[stoic frigate]

I say

It's not work, i try

[austere forge]

I see, head the Dashboard > Panel configs > Permissions > Ticket Owner Permissions - Edit Closed > View Channel and Send messages

[hasty rapids]

So once he opens a ticket he will be able to send messages until I lock it?

[austere forge]

Do you by chance have any cryptocurrency? Or even a PayPal account that could be used for international payments?

[austere forge]

That should work as you want it to, yes

if not let me know

[stoic frigate]

PayPal is unavailable in Russia and there is no crypto wallet. We can create an alternative solution: I'll give you skins on Steam, and you log into my Discord account and pay for premium.

[hasty rapids]

Thank you very much

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1183)

[austere forge]

This is not a suitable solution, sorry. Please open a BILLING ticket in #🎫│make-a-ticket to try to find a solution.

[sharp hinge]

Hello, my account lcdi13 was banned while playing the game Rogue Demon. I used a script and I take full responsibility for violating the game rules. I have deleted the script and will not be using any exploits again. I ask that you please review my case and consider lifting the ban or reducing the penalty. I apologize for my actions and thank you for your time, my username is lcdi13

Hello

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[round night]

It has been over 24 hours how do we fix this

[covert swallow]

We can not do anything to fix a ratelimit imposed by discord. You can try to use thread style tickets to get around it

[smoky stone]

hi guys os i dont know hot to make a ticket to appeal on false ban

[summer knot]

@humble sequoia

[muted elm]

anyone know why my ticket tool randomly stopped sending closed tickets to the right category?

[harsh epoch]

Hey there!
Could you check how many how tickets are currently in that category?

[muted elm]

the opened tickets category or closed?

opened: 10
closed: 50

[tough granite]

how can i get my transcript

[harsh epoch]

Ticket tool wont be able to move any more channels to your closed category.

I'd recommend deleting some tickets or setting up an overflow category

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[tough granite]

guys can someone help me

[muted elm]

thank you :)

[iron night]

Gave +1 Rep to @harsh epoch (current: #36 - 118)

[harsh epoch]

It would have either been generated and DMed to you, or the staff of that server will have a record if they generated one.

You would be best to reach out to them to get a copy

[tough granite]

no like i got scammed in a server so i need it as proof i didn't get in dm becz they did not close that ticket

[harsh epoch]

Unfortunately you probably wont be able to get a copy then.
The only way youre able to get a transcript is through a DM from ticket tool if they've set it up, or by requesting it from that servers team

[tough granite]

dam then what should i do cant staff help me?

i really need it to prove they are scammers

[harsh epoch]

No, transcripts are stored locally in the transcript message you would have gotten had one been generated. We dont have copies of them

[tough granite]

so is there nothing you can do

[harsh epoch]

Theres nothing we can do, no

[tough granite]

oh thanks anyway

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #36 - 119)

[chilly yacht]

Hi. So I use the regular ticket tool bot, I closed and deleted a ticket in my server (I have discord admin rights) and didnt save the transcript but meant to. Is there anyway to recover that ticket transcript or is it lost into the abyss now?

[scenic forum]

Im afraid once the ticket is deleted without a transcript is it permanently gone without any means of recover

[chilly yacht]

dang thats unfortunate. thank you for the reply

[arctic spindle]

Is it possible to force tickets to generate transcripts even when the transcript button is not clicked before it's deleted?

[scenic forum]

Panel config -> Transcript -> Auto Save Transcript
Note this is a premium feature

[remote fjord]

ابي امر تكت

[scenic forum]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

@remote fjord ^

[remote fjord]

محد يرد يالامير

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[halcyon turtle]

hey there, does anyone know if online saved transcripts expire at some point? ( the ones via tickettool.xyz/transcript...)

[scenic forum]

The trascript is the transcript message itself, aslong as that one remains in the channel you can always renew the link and view it

[remote fjord]

كولزق

[scenic forum]

@remote fjord

[halcyon turtle]

ah thats great

[quartz gale]

Is claiming a premium feature?

[restive condor]

Hey there! Yes, claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[quartz gale]

Then why in a server do they not have premium and have claiming.

[restive condor]

If they're using claiming, they have premium

[quartz gale]

They don't have premium.

[restive condor]

Then they're not using Ticket Tool's claiming feature

[quartz gale]

Is the white logo bot normal?

Or can you add premium to that

[restive condor]

Yes, but premium features can be used on that bot too

[quartz gale]

Oh okay, that's why. Thanks!

[restive condor]

No problem!

[jade oak]

i had a previous panel in my server and now i tried deleting it but when trying to click save after deleting it gives me this error

[harsh epoch]

Do you have a second panel?

[jade oak]

is that necessary to delete a previous panel?

i was going to make another one after deleting this one but i didnt think it would be needed

[harsh epoch]

You'll need at least one panel at all times. Try adding another before deleting your current one

[jade oak]

ok yea that fixed it

thanks

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #36 - 120)

[umbral pulsar]

im tryna ping the trial mod role for whenever members open a ticket and it just comes up with this

[fickle canyon]

I want an Arab to respond to the ticket

[scenic forum]

The free version of ticket tool has a character limit im afraid

[fickle canyon]

@scenic forum

[scenic forum]

Please do not ping me
Be patient within your ticket please

[umbral pulsar]

ohhh is that why? cos I tried to put the trial mod role id and it cuts off half the numbers, but on the other tickets its fine

[fickle canyon]

Ok, but they reply late to me

[scenic forum]

No matter how you input it the bot will still need to use <@&RoleID> for the ping
The different inputs are only on your end to make to easier for people

[scenic forum]

Thats nothing we can assist you with

Please be patient inside your ticket

[umbral pulsar]

yh thats what i tried doing, it just cut off half of the role id, so it dosent ping 🙁

[scenic forum]

A workaround for your case
Either shorten the non pings or create a ticket ping/staff role so you'd only need one ping

[fickle canyon]

Ok, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 409)

[runic dome]

#🎫│make-a-ticket

[cyan falcon]

Is there a way I can access the archive of a ticket? I think I ticket I had was closed before I could see the answer

[harsh epoch]

unless a transcript of that ticket was generated then no, i'd say to reach out to that servers team again and see if they have a copy

[cyan falcon]

How do I know if a transcript of one was generated

[harsh epoch]

You'll either have received a DM from Ticket Tool or it could be in a staff channel in that server

[river lagoon]

Hello everyone! I have a question that doesn't directly concern the bot, if you allow me 👀 Do you know if there is a limit on the number of open threads on a Discord server? I hear it's 1000, but others tell me that's not true

[scenic forum]

Hey
1000 Active threads are the limit however there is no limit on archived threads

[river lagoon]

Good to know, thanks for your quick response! 😄

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 410)

[tropic burrow]

I added the ticket tool to my server, and when I go to the dashboard to adjust the server settings, my server doesn't appear there. Can someone help me?

[harsh epoch]

Could you run /permissionlevel in your server please?

[tropic burrow]

ok

my level is 0

[harsh epoch]

that'll mean that you don't have any of the permissions required to access the dashboard. You'll need either the Administrator permission in one of your roles, or have an allowed dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 20, 2025, 9:36 PM

[kindred coral]

How see ticket history

[harsh epoch]

You can view a closed tickets history through a transcript. Although if one wasn't generated then you won't be able to view the history if the ticket was deleted

[tacit plaza]

I gave the bot administrator permissions but it’s still saying it can’t send messages in my private channels

[scenic forum]

Can you use /debug in the channel it can't send messages in

[tacit plaza]

Sure thing one second

[scenic forum]

The bot is missing the view channel permission. The bot does not have administrator

[tacit plaza]

Damn i forgot to save changes when I edited it, I apologize I’m silly

[scenic forum]

All good. We're here to help

[lofty zenith]

is there a way to delete all currently opened tickets at once?

[harsh epoch]

Hey!
If you're the server owner, you can use /purge to delete all opened or closed tickets. Note: Transcripts won't be saved for affected tickets

[glacial merlin]

what’s the cheapest way to get ticket tool premium, i’ve checked already the monthly & yearly price and it’s a bit pricey, does anyone know how to get it cheaper or if there’s discounts?

[buoyant wave]

why is the premium bot significantly slower than the regular bot?

[scenic forum]

The premium bot should be faster than the regular bot
Can you elaborate?

[buoyant wave]

when interacting with the bot (opening/closing etc.) it takes 5-10 seconds for the interaction to register

[scenic forum]

Could you invite me to the server to test it myself? (do not give me any sort of permissions)

[scenic forum]

You can use 6OFFYEAR for ~10% off your first year if that code is still available

[sour solar]

what permissions do i need to add and manage it on dashbored

[scenic forum]

To access the dashboard you'd either need administrator or a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 20, 2025, 10:46 PM

[sour solar]

okay cause my boy wants me to help him set it up and hes just having ussies giving me permission

so should i just tell him make me administrator in server?

[scenic forum]

Either administrator or a dashboard role
Both work for full dashboard access.

[sour solar]

thank you boss

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 411)

[sour solar]

i just got it

[sour solar]

you wouldnt happen to be down to help me rq if i share my screen on something spesfic with the bot?

[scenic forum]

You're free to ask questions about the bot in this channel. Someone will respond when they are available

[sour solar]

okay its just a bit complicated, maybe not tho. the goal is to have 3 people in this server to answer tickets indavidually. like someone can open a ticket with this person spesfically or this person or that person. and each one of those guys can respond and close tickets on their own. I was thinking a "ask john doe" and etc for the other two

[bronze ravine]

help

[mighty thistle]

There's nothing that stops you from making separate panels, where each support team is a role that only one person has!

[blazing cedar]

What did you require help with?

[hybrid haven]

Help

[sour solar]

say what you guys need help with

hahah

[sour solar]

another question, what if you dont want the server owner to see all the tickets. would not adding them to a role not let them see the ticket?

[atomic owl]

My ticket tool keeps saying "requires, or blocked permissions" and it's rlly confusing on what to do

nvm, just gave it admin and it works now

[scenic forum]

You cannot prevent anyone with admin permissions to view all channels

[chrome owl]

I activated free trail and i can’t customize the bot and i cant do some features

[jovial dome]

Ajuda

[fringe gale]

Como faço pra abrir um ticket

[scenic forum]

Can you press at the top left on your server

[jade topaz]

Hi

How can I automatically forward discord tickets to our support email address?

[scenic forum]

Hey!
The only option would be to have the ticket transcript sent to your Google drive
Server config -> Google drive
Note only the server owner can change this setting

[jade topaz]

Hmm okay so my plan is that new tickets gets created automatically in our Freshdesk app.

Any solution to this?

[scenic forum]

That's not possible via normal means
Feel free to #🎫│make-a-ticket to receive a staff members help as you'd need some sort of API for that

[clever heron]

Hi, is it normal that when I do the /setup command it tells me "the application is not responding" it does this to me for all the commands while for my friends it works.

[scenic forum]

Hi
Can you use /debug on your server

[clever heron]

Even with the /debug command it tells me "the application is not responding"

[scenic forum]

The bot is missing the view channel permission inside the channel

[clever heron]

Okay thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 413)

[jade topaz]

Usually how much does it take to answer to my ticket?

Do you have webhooks on ticket tool settings somehwere?

[thick depot]

i keep getting this

but the bot has all the permission

[boreal portal]

Anyone know why the ticket tool bot isn't adding anyone with the support role to the ticket thread? Not sure what I have setup wrong

[boreal portal]

I see it ping the role, but they don't get added. If I manually ping the role in the ticket then anyone with the support role gets added

[scenic forum]

On #🎫│make-a-ticket it shows the estimate for each language

[scenic forum]

Can you use /debug inside the channel you want to send it in?

[scenic forum]

The bot is most likely missing the mention @ everyone @ here and all roles permission

[boreal portal]

Thanks that fixed it

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 414)

[thick depot]

k

[thick depot]

https://discordapp.com/channels/509192800865353738/662692902245498910/1430154830021922917

[scenic forum]

Which panel are you trying to send?

[thick depot]

category

[scenic forum]

Sorry i meant which Panel ID

[thick depot]

where do i find that

[scenic forum]

The number infront of the selected panel on the dashboard

[thick depot]

4

[jade topaz]

Do you have webhooks on ticket tool settings somehwere?

[scenic forum]

Can you type $panel 4 into the channel you want the ticket menu in

[scenic forum]

Ticket tool doesnt have webhooks

[thick depot]

this what i got

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@thick depot refer to the embed above

[thick depot]

ohh k

[tidal blade]

I bought premium and on the dashboard it says premium active but i cant use premium commands on the dc and when i check on dc if premium is active it says undefined

[scenic forum]

Which command did you try to use and could you show the undefined message?

[rustic olive]

How do I fix this?

[scenic forum]

Are you using the trial by any chance?

[tidal blade]

yeah

[scenic forum]

Then i think thats normal

[tidal blade]

so i cant use direct massage

[scenic forum]

You can use all premium features while the trial is active

[scenic forum]

Can you use /debug in the transcript channel?

[rustic olive]

Okay 1 sec

.

[tidal blade]

when i search in commands for any type of direct massage i dont find it

[scenic forum]

Because such a command does not exist

[scenic forum]

The bot is missing the View Channel permission inside the channel

[tidal blade]

bruh oke but then how do i do direct massage

[rustic olive]

Thxx it's fixed:))

[scenic forum]

Panel config -> Messages -> Edit opened dm & Edit closed dm
The bot can only dm upon a user opening or closing a ticket or when sending a transcript

[mortal sentinel]

Failed: Invalid Form Body components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[4].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@mortal sentinel refer to the embed above

[fresh eagle]

How to create ticket for Uber ?

[humble sequoia]

@fresh eagle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Planned maintenance in progress!

Ticket Tool is undergoing a scheduled restart to apply backend updates for upcoming features. This is scheduled for <t:1761062400:t> (<t:1761062400:R>) to <t:1761066000:t> (<t:1761066000:R>). More or less time may be required should any unexpected complications arise.

As always, do not direct message and/or mention staff, repeatedly ask questions regarding the outage, and yes, be patient during this time. Mentioning or direct messaging staff will result in disciplinary actions.
-# View Ticket Tool's Status Page here

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[cedar cypress]

hi! i'm trying to set up escalation for a ticket panel, but the panel doesn't show when i'm in the escalation menu?

[sharp hinge]

Hello, my account lcdi13 was banned while playing the game Rogue Demon. I used a script and I take full responsibility for violating the game rules. I have deleted the script and will not be using any exploits again. I ask that you please review my case and consider lifting the ban or reducing the penalty. I apologize for my actions and thank you for your time, my username is lcdi13

What

[harsh epoch]

Hey! Could you check that the panel you're trying to escalate to is set?
Original panel -> Escalate

[humble sequoia]

@sharp hinge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cedar cypress]

yeah when i go there it wont let me pick a panel, no panels show up?

[harsh epoch]

Do you have more than the one panel?

[plain adder]

with ticket tool premium can I customize the bots name?

[restive condor]

Hey there! You can change its nickname, yes

[cedar cypress]

no i only have the one panel

[harsh epoch]

You'll need a second panel in order to escalate a ticket

[cedar cypress]

ooh okay thank you

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #35 - 121)

[harsh epoch]

No worries!

[foggy sandal]

Hi! I was wondering if it was possible to only allow a certain role to open tickets. Basically, members without that role wouldn't be able to open a ticket.

[sharp hinge]

I was banned from rogue because I have script how do I get unbanned

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[harsh epoch]

Hey there!
It is possible

You can configure the roles allowed to interact with the create ticket button. Panel -> Buttons -> Create ticket -> Allowed Roles

[sharp hinge]

Lewis

[worldly helm]

You're in the wrong server.

We can't help you.

[sharp hinge]

which server should I go to

[prisma folio]

Can i change the name of the ticket?

[worldly helm]

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

[prisma folio]

So it's premium?

[worldly helm]

Unfortunately yes

[prisma folio]

Oh thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1007)

[worldly helm]

No worries!

[sharp hinge]

please help me

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[foggy sandal]

Thank you Lewis!

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #35 - 122)

[cedar cypress]

okay so secondary question, i got escalation to work but when i escalate the ticket it doesnt remove the role that shouldnt have access to escalated tickets?

[digital sapphire]

Hello

Whats the diffrence between premium bot and dnormal 1?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[harsh epoch]

@digital sapphire

[digital sapphire]

So its mostly useless for normal usersss

K imma go see other bots premium

[harsh epoch]

Could you check that "Permissions" is set to enabled

Panel -> Escalate -> Permissions

[digital sapphire]

Ty for your help

[iron night]

Gave +1 Rep to @harsh epoch (current: #35 - 123)

[cedar cypress]

sorry i found a workaround we good LOL

[flat plover]

Having trouble with bot permissions and the add command, managed to get the application command to work only for administrators but the support team or administrators still cannot use the text command, cant get the application command to work for the support team.

[hallow talon]

Hello, I have a member of my server who wanted a service done for bee swarm.. and they came to my dms showing me this photo, I am wondering how to fix this?

[restive condor]

Hey there! Please #🎫│make-a-ticket

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[hallow talon]

Ok

[drowsy urchin]

I want to follow certain groups, but it keeps asking for a server and there aren’t any. What do I do?

[tribal cedar]

This discord is for support on ticket tool bot

[drowsy urchin]

Oh I’m sorry. I’m still lost around here

[tribal cedar]

thats ok... Good luck finding where you need to be ❤️

[drowsy urchin]

Thank you

[tribal cedar]

Welcome

[oak dove]

I have a problem. I am an Arab and I have ticket waiting for an hour and no one has replied to me. What should I do?

[tribal cedar]

Im sorry but the only thing to do is to please be patient

[oak dove]

Ok, thank you

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 143)

[tribal cedar]

Nps

[odd vale]

Hola la kdy

[tribal cedar]

Hello

[vague oriole]

Can I get help I was trying to gift my friend a Nagi mvp and it was bug and I did not know since I was not in the server at the time

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[upper plinth]

I’m a little confused as to if I set up my automation correctly and if someone can point out where I did wrong that would be wonderful. I have it set like this currently and the goal is that after our support team answers, we will put in a cooldown channel so the ticket owner wouldn’t be able to open another ticket within 12 hours to avoid ticket spamming and for some reason automation is running itself even if no one talked in the ticket yet which is strange

[vague oriole]

I made a ticket pls look

[worldly helm]

You‘re in the wrong server.

[vague oriole]

Can you send me the server pls

[worldly helm]

We don‘t know what server you should reach out to.

[scenic forum]

Your automation is active the moment the tickets get opened
So if the ticket gets opened and no support team member messages within a 12h time window it will pass to the deletion stage

[upper plinth]

hmm when we first set it up we had to manually turn it on so we thought it was manual... is there anyway we can like change that or should we just stay more careful

[scenic forum]

Besides increasing the timer I wouldn't see a way to workaround it
You're free to open a #premium-tickets since maybe a staff member has a solution for your matter

[upper plinth]

okay thank you! ill explore my options then

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 415)

[nova wadi]

Como hago para que notifique un rol cuando abro ticket? (In Spanish)

@tribal cedar

[onyx solstice]

how i create a ticket for a gamepass lose in azure latch (in spanish)

[civic salmon]

Can some1 help me with the ticket tool pls

@pseudo glen

[humble sequoia]

@onyx solstice

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

@civic salmon, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[civic salmon]

U can cm to dms?

[scenic forum]

All help must be done within the server.
Helping via dm's is not allowed

[civic salmon]

Ohh ok ok

[civic salmon]

I need some1 that setup my ticket tool bot in my dc

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@civic salmon refer to the embed above

[civic salmon]

@scenic forum i did everything and i send the bot in my discord wirh select style but now i cant even create a ticket

[scenic forum]

Do you receive any error?

[civic salmon]

No

[scenic forum]

What happens when you press on the ticket creation button?

[civic salmon]

In my dc is not even a Button there

[scenic forum]

Can you show?

[civic salmon]

Yes

[pseudo sundial]

is there any way to change the tickets name:? like: instead of ticket-0001 be any other name like event-0001

[scenic forum]

Please restart your discord as its most likely a visual bug on your end

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@pseudo sundial refer to the embed above

[pseudo sundial]

thanks, its a premium feature right?

[scenic forum]

Thats correct

[pseudo sundial]

right, thank you!

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #17 - 416)

[civic salmon]

Still like this

@scenic forum nothing changed

[scenic forum]

What happens if you resend the panel?

[civic salmon]

I tried already

[scenic forum]

Can you show me a screenshot of this window
Panel config -> Buttons -> Create ticket -> Edit Button

[scenic forum]

Im not sure and sadly i do have to leave now
Please open a ticket at #🎫│make-a-ticket to receive a staff members help

[civic salmon]

Kk

[cyan trail]

i need help

[heady nexus]

i need suport

[humble sequoia]

@heady nexus, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[heady nexus]

I want a refund, I made an accidental purchase

[scenic forum]

Is this related to ticket tool Premium?

[heady nexus]

yes

[scenic forum]

Open a billing ticket at #🎫│make-a-ticket if this is related to the ticket tool Premium, the discord bot subscription

[charred nimbus]

شباب

[green torrent]

Please help me, I joined the RP community in Roblox and I can't remove the clothes I was given at the last RP and my title remains the same.

[humble sequoia]

@green torrent

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[timid nova]

Anyone know how to make the bot ping a certain role when a ticket is made

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh epoch]

@timid nova Refer to the embed above

[north mantle]

close my ticket is tickets-Lucas-on

[ivory jay]

how to change ticket tool bot profile and banner?

[harsh epoch]

Hey there!
You can change those by using the Customize bot tab on the dashboard
Note: This is a premium feature

[ivory jay]

ohh okay

[ivory jay]

booster have premium access right?

[harsh epoch]

No, the premium subscription for the bot is seperate. The booster role here just means i'm boosting this Discord server

[burnt kraken]

how to get a transcript from ticketool i dont get any

[tribal cedar]

Hi

[burnt kraken]

hey

[tribal cedar]

Whats not working?

And do you have premium?

[burnt kraken]

i dont receive a transcript after a ticket

[burnt kraken]

no

[tribal cedar]

Those mean its a premium feature

[burnt kraken]

where can you find this page

[tribal cedar]

Menu -> transcripts

[burnt kraken]

so without premium you cant get transcripts??

[tribal cedar]

Panel configs -> transcripts

I believe you can use $transcript and it will save last 1000 messages in the channel

Though Ive never used that myself cuz Ive had premium so sorry

[burnt kraken]

$transcript

yeah i dont understand so when i want a transcript of a ticket im making in a server what do i need to do

[pseudo ravine]

(Sorry to interrupt)

Are you a staff member in the server you created the ticket in?

[burnt kraken]

no

[tribal cedar]

that would have made sense to ask

[burnt kraken]

im just member

[pseudo ravine]

Then you will need to ask the staff of the server for the transcript

[burnt kraken]

but there are people who auto get transcript and also a year ago i received transcripts

[pseudo ravine]

It’s all dependent on the configuration the server admins setup for the server

[burnt kraken]

alr thank you for your help

thank @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1556)

[burnt kraken]

thanks @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar (current: #31 - 144)

[pseudo ravine]

You’re welcome, glad we could help!

[tribal cedar]

❤️

[cyan urchin]

am i able to see the ticket even if i was banned from a server

[covert swallow]

Unless a transcript was DMed to you, no

[white notch]

hey! i havent changed any settings in well over a month and we receive around 20 tickets/day

users who have already opened a ticket are now getting this

it prevents them from opening another ticket. any possibility this is something i can revert in settings?

[worldly helm]

Hello 👋
Can I please get your server ID.

[white notch]

1402412037421666467

[worldly helm]

One moment please.

[white notch]

thank you!

[worldly helm]

Does this also occour after they reloaded their discord client?

[vital ferry]

Can anyone help me? A few datys ago the send button woked for creating the panel in the channel. But now when i press send on dashboard the ticket thing doesnt appear anymore

[worldly helm]

Heya! 👋
Can you please send a screenshot of that.

[vital ferry]

Yes a second!

[white notch]

I've just reloaded on PC and it does remain the same

just opened a new ticket on my phone without problem though

[vital ferry]

Here u go

[worldly helm]

Please try using the /debug command in that channel.

[vital ferry]

The application did not respond

Is what it says😢

[worldly helm]

Which bot are you trying to use for that? The Gold bot or the default bot.

[vital ferry]

Gold

[worldly helm]

Please try using the default bot.

[vital ferry]

I have to add it rq, give me a secon

I changed it to ticket tool white, but still gives application did not respond. Am i doung something wrong?

[worldly helm]

Are you sure the bot has all of the permissions needed?

[vital ferry]

Yeah, it worked like 3 days ago and i didnt change anything

Idk whats happening now but now it says i dont have acces on dashboard😭😭

Ok nvm, added the normal bot now, but also says application did not respond

[worldly helm]

@white notch/ @vital ferry

Unfortunately I have to go now. Both of you please open a ticket @ #🎫│make-a-ticket and wait for someone from our support team to assist you two.

[white notch]

thanks for your time anyway!

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1010)

[worldly helm]

[vital ferry]

I got it fixed by inviting white ticket tool now, thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1011)

[pale compass]

How do I add a ticket to my server, I have the bot on my server with highest role

[cyan urchin]

a transcript wasnt dmd to me and i was scammed and i needed the ticket for proof for the dispute

[harsh epoch]

Hey there!
You would have to create a panel and send it to a channel in order to let users create tickets. Refer to step 2 and 3 in the embed below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

User's issue has been solved in another channel.

[sterile cobalt]

My community manager invited me as a moderator to be responding to tickets i can't see tickets what should I do

[wary cave]

probably he doens´t put ur role into support team
ask him 🙂

[sterile cobalt]

do i still need to invite a ticket tool to my discord before I can reply to tickets?

[wary cave]

if Ticket Tool is on your server, you don't need it on your own.. in case that's what you mean

[sterile cobalt]

okay

so I can automatically respond to tickets if I'm given the roles?

[wary cave]

as long as your admin has set up the support roles correctly..
to be precise, he must have configured the moderator as a support role in the panel where you are supposed to be active as a moderator
ask him that 😉

[paper island]

Is there a way to see who deleted a ticket if you didn't manage to see them deleting the ticket as they were doing it? Like, let's say that someone deleted a ticket two days ago, and I want to see who deleted that ticket right now.

[wary cave]

yeah 🙂
go to each panel to panel confg > logging
u will see that and u will know 🙂 ⤵️

[paper island]

Okay, thank you so much!

[gusty pawn]

hello,
when I type $new ${userid} support the support ticket opens correctly
but when I type $new ${userid} apply to staff a support ticket opens instead of an "apply to staff" ticket.

[mighty thistle]

If I understand correctly, only one panel can be opened with /new per channel.

You’d have to have Ticket Tool watch a different channel.

But I may be mistaken!

[gusty pawn]

ok thanks

[iron night]

Gave +1 Rep to @mighty thistle (current: #48 - 67)

[pseudo estuary]

can i get help

when i close a ticket for someone and they reopen it doesnt give them a new ticket number its gives them the same ticket number plus their old ticket msgs

@covert swallow

[pseudo estuary]

can i get some help

[oak fern]

It seems like you're using the Storage Mode feature.
it recycles old ticket channels instead of creating new ones, helping you avoid Discord’s daily channel creation limit.

[torn root]

Hi can someone help please, I need to send a ticket 🎟️, I'm still waiting for last week's, weekly payout!!

[humble sequoia]

@torn root

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[queen merlin]

I'm unable to close tickets on a server I'm a moderator in.
I can do other things and I have administrative functions but for every ticket I want to close
I get the warning message "ticket already closed"

[lime lynx]

I got scammed from @yusioli

He dont play whit the rules

@everone

[humble sequoia]

@lime lynx

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rotund dust]

Algum pode me ajudar?

[harsh epoch]

Does it look like the ticket has moved to your closed category if you've set that up? and does the user still appear in the member list?

[nimble locust]

Hello, can anyone please help me out, my members can not open a ticket, it says "You don't have permissions to use this" whenever they click on the create ticket button. Can anyone please tell me how can I give them permissions to open a ticket

[harsh epoch]

Hey there!

If you're recieving the error "You don't have permission to use this", please check the following:

Panel Configs -> Buttons -> Create Ticket -> Support team only
Turning this off means that anyone can use this button.

If you're still getting the error, check
Panel Configs -> Buttons -> Create Ticket -> Disabled roles.
Roles here won't be able to use the button

[nimble locust]

Oh my gosh thank you so much , appreciate it

[iron night]

Gave +1 Rep to @harsh epoch (current: #35 - 124)

[harsh epoch]

No worries!

[jade topaz]

My Account Got Flagged As Spammer Because of a hacker

how do i fix it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[queen merlin]

I didn't set that up.. But the member can still reply in the ticket ...

[harsh epoch]

Out of curiosity, what happens if you try to use /open in that ticket

[patent jacinth]

How to join the supervision chat? I’m a GM but can’t figure out how.

[humble sequoia]

@patent jacinth

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wanton cedar]

How do I make it so the form is shown in the actual ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

refer to the bottom part of the embed

[wanton cedar]

yes but how do I display the form in the actual ticket so my mods can see it?

[scenic forum]

The answers to the form?

[wanton cedar]

yes

[jolly python]

when i try to send the ticket tool to that channle it says this

[scenic forum]

refer to the bottom of the embed

[stone crow]

Server trouble

[jolly python]

how i fix

[stone crow]

Is the bot down rn?

[jolly python]

no

[scenic forum]

no

[stone crow]

Inv me to server

[scenic forum]

Dont invite members to your server.

[stone crow]

Ok

[stone crow]

Mb

[jolly python]

just tell me

how to fix

[scenic forum]

Can you run /debug inside the channel you want to send it into

[scenic forum]

Be patient please.

[jolly python]

let me see

[scenic forum]

The bot is missing the View Channel permission inside the channel

[jolly python]

it says this application did not respond

it worked

[wanton cedar]

where g

[scenic forum]

@wanton cedar

[wanton cedar]

idk how to do oit

[scenic forum]

Panel config -> Forms -> Auto display form results on the ticket message as an additional embed

[wanton cedar]

I see it thanks

[full garden]

How do I change what the message is when a ticket channel is opened? Would be best if its possible to do this in the server and not externally on the dashboard

[austere forge]

All changes related to the Ticket tool are made on the Dashboard. Please refer to the embed below ⬇️

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[signal tendon]

hey guys

[queen merlin]

This is what happens when I use the command

[scenic forum]

Are you sure that channel is a ticket?

[queen merlin]

💯

[scenic forum]

So theres a ticket tool message at the top of the channel?

[queen merlin]

Yes

[scenic forum]

Does the issue also appear for new tickets or just for that one?

[queen merlin]

Appears for new tickets too

[scenic forum]

Does any sort of error appear when you open the ticket?

[queen merlin]

No

[scenic forum]

Can you open a ticket and show me a screenshot of that channel?

[scenic forum]

Make sure the bot has the View channel and Manage message permission in th #support category

[median shuttle]

Can someone help me im stressing out a little. I need to edit the panel name and it wont let me. When i click on it it doesnt do anything?

[scenic forum]

The darker fields require ticket tool premium to edit

[median shuttle]

i figured sigh.

[still marten]

How to set up like this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@still marten refer to the embed above
However for their setup you'd need ticket tool premium

[still marten]

Okay

[late pasture]

Hello, which server is this?

[scenic forum]

This is the ticket tool support server.

[late pasture]

ok thanks

[buoyant gust]

Can someone tell me how to add questions to a panel

Hello?

HELLO

HELLO9?!?!

HELLO PLS HELP ME

WHAT M?

[scenic forum]

Please stop spamming and be patient.

[buoyant gust]

Ok so how you add questions to a panel

How do you add questions

To panel

Is there only one people in this 100k+ Server

Who is answering me and saying I am busy

[buoyant gust]

Hello help

@scenic forum are you free now , if yes , Pls help me

[scenic forum]

Please don't ping me.

[gloomy ember]

Bot does "Not responding" error.

[floral girder]

hello mates
running /setup or /debug results in the error “the application did not respond”

[calm agate]

Hello

Hi can someone help me for a subscription please

[tulip knoll]

You can make a billing ticket at #🎫│make-a-ticket

[buoyant gust]

Give him perms admin

[worldly helm]

We don't suggest people giving the bot the administrator permission. All it needs is those following perms:

[buoyant gust]

Yk i js said in short

Can I ask you a question pls

[worldly helm]

Sure, what's up?

[buoyant gust]

How do you add questions in a panel like this

[worldly helm]

You already have an open ticket. Let's continue the support there!

[heady marsh]

So question… I have a thread made for closed tickets and have double, tripple, quadruple checked that they should be going there but for some reason closed tickets of one type are still staying in the opened tickets thread and causing clutter

[harsh epoch]

Hey there!
I assume you mean theyre not moving to the category you wanted, could you check how many channels are in your closed category?

[heady marsh]

Give me 5min to get to my his job site and I’ll give you a count!

It is quiet abit but others still are going there

49 total

[timber star]

how do i delete all tickets or sum

i need to solve this

[harsh epoch]

If a category has more than 45 channels ticket tool will fail to move to them.

Try clearing some tickets and seeing if that fixes the issue

[heady marsh]

You got it

[harsh epoch]

Hey!
The server owner can use the /purge command to delete all open or closed tickets.

Note: Transcripts wont be generated

[tight edge]

Hello guys

Please i need your help

There many tickets here how i can stop a member from opening many tickets in the same time

Even if its another subject ticket

[harsh epoch]

Hey there! You can restrict the amount of tickets a user can open across all panels by changing the Global Ticket Limit

Dashboard -> Server configs -> global ticket limit

[humble sequoia]

@orchid inlet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ember plaza]

Hi there, I have a problem with the dropdown menu and selecting its items. I have two categories in the dropdown menu, and if the menu was just updated, the placeholder text is there and I can select any category just fine. But if I've already selected and opened a ticket from, say, the Support category, I can't open a Support ticket again and the placeholder text is gone. Is there a fix for this? Thanks

[tight edge]

If i choose one every member can create one right ?

[harsh epoch]

They'll only be able to have one ticket open across your entire server at once

[uneven solstice]

Hi, im trying to make a working panel but for some reason members dont hve the perms to use it, even though i have given members the perm to use applications. any ideas?

tickets work, but only for admins

[harsh epoch]

Hey there!

If you're recieving the error "You don't have permission to use this", please check the following:

Panel Configs -> Buttons -> Create Ticket -> Support team only
Turning this off means that anyone can use this button.

If you're still getting the error, check
Panel Configs -> Buttons -> Create Ticket -> Disabled roles.
Roles here won't be able to use the button

[uneven solstice]

i cant find panel configs, only panel but it doesnt have a buttons area

nvm

[tight edge]

No i want one for each member

[uneven solstice]

@harsh epoch now its saying interaction failed instead of no perms, what should i do?

I feel so stupid i had member role blacklisted

[harsh epoch]

Thats what this will do.

It will allow each member to have one ticket open at a tjme regardless of panel.

Say they opened a ticket for panel A, they wouldnt be able to create a ticket for panel B until the first is closed

[harsh epoch]

Could yoh run /debug jn that channel and send me the result please?

[uneven solstice]

its fully working now

tysm for the help

[tight edge]

Okey thank so much

[iron night]

Gave +1 Rep to @harsh epoch (current: #35 - 125)

[median shuttle]

How do i make it so a created ticket closes after a certain amount of time?

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[median shuttle]

How do you create a custion command and what does it do.

[hazy iron]

I have issues in my community tickets are not working now

They were merging also previously

[harsh epoch]

How do you mean "merging"?

[blissful pebble]

how do I get it where the bot makes a new channel that only I, other moderators and whoever made the ticket can see it, cause ive never used bots before and I'm making a server

[mild sluice]

I need help with ticket Tool on my server

[restive condor]

Hi there! How can I help?

[mild sluice]

I dont know how to Use ticket Tool on My server

[restive condor]

Hey there! Custom commands are preset messages that can be triggered either through a normal command (eg. !information, and the bot will display a message you have pre-set for that trigger). They can alternately also be triggered via automations

[restive condor]

No worries, here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[mild sluice]

Can i invite you

4o my serevr

And You help me there

[restive condor]

Unfortunately not. Please try following the guide above - let me know if you have any questions!

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

If you have any questions please let me know 🙏

[mild sluice]

I try IT but i dont know how i Do it

Which panel

[blissful pebble]

how do I properly set the ticket bot up? I have not figured that out yet

[restive condor]

Please follow the 3 step guide previously sent #🆘│community-support message

[mild sluice]

I have ticket Tool on my server

Dan Are you a bot ?

[restive condor]

Perfect, now go into your server's Dashboard at https://tickettool.xyz/dashboard, and create a panel as shown on step 2

[restive condor]

No

[mild sluice]

Deutsch

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[restive condor]

Here you go ^

[mild sluice]

Ich muss mich dort halt anmelden bei dashboard aber ich weiß m2in passwortgeschützt nicht

Passwort

[restive condor]

Leider spreche ich nicht Deutsch. Du kannst ein deutsches support-ticket hier #🎫│make-a-ticket eröffnen

[mild sluice]

Ok

But thank you for help

[restive condor]

No problem!

[uneven solstice]

How do i get a ticket to ping roles when its created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[plush swan]

Hey Guys,
i try to setup the bot,
But i get a "Bot dosent respond' error.

[late ingot]

why is it even tho i followed all the steps my tickets wont ping my support role

[harsh epoch]

make sure ticket tool has at least these permissions in that channel, View Channel, Send Messages, and Embed Links

[harsh epoch]

Could you show me what your ticket message looks like in the editor please?

[harsh epoch]

what's it showing when a new ticket is created?

[harsh epoch]

Can you make sure you're using the correct panel and that you've saved your changes seeing as the photo of the message editor you sent is completely different rather than just the role not being pinged

[late ingot]

i saved the changes and it is the correct pannel

[plush swan]

It worked indeed.
Weird that it did that, But thanks !

[iron night]

Gave +1 Rep to @harsh epoch (current: #34 - 126)

[harsh epoch]

could you try resending the panel you've edited and creating a ticket

[late ingot]

it still didnt work

[harsh epoch]

Could you check what number appears here and then try using $panel followed by that number and retrying

besides that i'm unsure how else to help so you'd be better off to #🎫│make-a-ticket

[late ingot]

it didnt work but thanks for the help

[iron night]

Gave +1 Rep to @harsh epoch (current: #34 - 127)

[wild basalt]

how do i setup up the ticket panels so that only the support team and the user wwho created it is able to see and type in ticket
Right now it is setup so everyone can see it

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

[pastel umbra]

im trying to appeal a ban from a server but it say smth about adding a server

[merry mauve]

I need help with the transcript it says this and I need help can someone help me pls with this problem

And I don't have premium just free

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stray bobcat]

I am sorry, you are not at the good place. This is the server for Ticket Tool Bot Support.

[analog orbit]

hey can u help me with ticket tool bot

i did add ticket tool in server but i cant give him a cmds

[stray bobcat]

Is it your server? Are you an administrator?
You need to ensure that Ticket Tool has all the perms that it needs, otherwise it will not be able to see and respond to commands. (Usually shown by a "The application did not respond" error).

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[analog orbit]

yeah i am a admin

but it doesnt allowed me to give cmds

[stray bobcat]

What error do you get?

if you do $debug in that specific channel you have issue in? Does it give you an URL?

[analog orbit]

Channel isn't a ticket
Only you can see this • Dismiss message

[stray bobcat]

try /debug then?

[analog orbit]

i did

[stray bobcat]

What did it respond?

[analog orbit]

clear thing

[stray bobcat]

Can I get a screenshot, please?

[analog orbit]

n i click clear but still doesnt work, trying to make a ticket thing but dont know how

[stray bobcat]

Thank you

You are not an admin,

You must either be Server Owner, Server Administrator, or have a role that has been given explicit Dashboard Access.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 25, 2025, 3:59 AM

[stray bobcat]

Once any of these 3 conditions are met, then you should be able to configure your bot.