🆘│community-support

[mighty thistle]

I appreciate that.

You can also head to #📈│reviews.

[prime shale]

alright, and what would happen if i made the ticket but stopped paying for premium, would the bot just stop working

[mighty thistle]

I um

forgot what happens to Premium configurations when Premium status is rolled back.

😭

I would #🎫│make-a-ticket for that!

[kind ingot]

Why can't I create a ticket?😢

[turbid kettle]

why when i make a ticket it does not apear on that channel?

[kind ingot]

me2

[weary quarry]

hi

if someone open ticket how i can let the bot mention the support

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[green lion]

كيف اسوي تكت

[scenic forum]

@weary quarry refer to the embed above

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

@green lion ^

[green lion]

مافي احد

[scenic forum]

@green lion

[weary quarry]

it looks like this why

[scenic forum]

Are you sure these are valid channel ID's?

[weary quarry]

no i put like this the role id <@hertheid>

[scenic forum]

You put <#ID>

the # forced it to format it into a channel ping

[weary quarry]

no i put @

[scenic forum]

Can you show me on your dashboard?

[weary quarry]

i put it here

[scenic forum]

This isnt for the same ticket as for the one youve shown prior

[weary quarry]

i know

i have test in many tickets and the same

[scenic forum]

Show me the setup that results in this

[scenic forum]

and youre sure thats a valid User ID?

[weary quarry]

is its the role id

[wary notch]

My server don't It appears in dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Please follow this guide^

[wary notch]

Ok

[weary quarry]

this is your role id for Example 1052341812582436909

[scenic forum]

Your format is for mentioning users not roles
Please use the format below
{RoleID}

[weary quarry]

thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 310)

[dusty shoal]

Hey folks. I searched for forms but I'm not sure if I'm doing it right. I filled out the form, and put the tag fo the answers to be put into the message... but there's no popup. How do I get the form to appear if they click the 'create a ticket' button? By the search function, it looks like form questions get asked a lot so I'm sorry... I just didn't see the answer.

[scenic forum]

Hey
Can you show your ticket message containing the variables to show the forms answers?

Is the form toggle set on ?

[dusty shoal]

oh my gods. No it wasn't. I'm so sorry, but thank you for the help 🤣

[scenic forum]

All good. Glad I was able to help

[jade topaz]

im trying to create a support system via Discohook and Ticket Tool
Im doing that via command style
Everything is set up right, BUT Ticket Tool doesnt open a ticket
The message from discohook is sent via webhook, maybe thats the reason

Anyone can help me to fix it?

[scenic forum]

The command cannot come from a webhook, it needs to be from a user or a bot

[jade topaz]

No way to do it via webhook?
Because I dont think its possible to sent via bot on discohook

[scenic forum]

It should be possible if you invite their bot onto your server

[hushed smelt]

i cant edit the panel message, is it premium, because it doesnt say that?

[jade topaz]

I did but if I do "Send message", its webhook

[scenic forum]

Please ask on their support server the possibilities of their bot as we dont know the answer to it

[scenic forum]

The greyed out fields are premium fields

[jade topaz]

Aight, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 311)

[jade topaz]

can i change the settings of ticket tool so it deletes the responses to ticket open commands?

[scenic forum]

Panel config -> command style -> Delete command after creating ticket

[jade topaz]

I mean those, because they dont delete themselves

or those

[rich tree]

Hi, I can't get a ticket..

[harsh epoch]

Are you getting any error messages? And are you staff on the server you're having issues in?

[scenic forum]

Preferably make the command run inside a staff channel I'd say since the errors cannot be stopped or made ephemeral due to how discord works

[jade topaz]

thats the issue, that was the plan at first but via discohook it doesnt work

:/

[scenic forum]

Sapphire should work for your needs

Alot of people use sapphire as third party bot for the ticket opening process

[jade topaz]

Yeah that was my thougt, but discohook would have been cooler because its personalized (free) yk

[rich tree]

Well, I put the ticket on my server, but it doesn't appear to make the ticket (sorry for the delay in responding, it's just that I'm Brazilian and I have to translate)

[scenic forum]

Sapphire is also free

It also uses webhooks so it can be fully personalised too

[harsh epoch]

No worries! Have you set a panel up yet, or just added the bot?

[jade topaz]

So I can send the support embed via webhook and it would still work with the dropdown and stuff?

[scenic forum]

Yes but youd probably want to use command style with reasons as each channel can only open one specific ticket type

[jade topaz]

Thank you very much! You just made my day haha

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 312)

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@jade topaz refer to step 4

[crude seal]

How can I change this?

select one

[harsh epoch]

Menu -> Dropdown -> Placeholder text

[jade topaz]

Sapphire doesnt work personalized because of the components, but whatever, as long as it works

[crude seal]

It's not working

[harsh epoch]

Have you resent your panel?

[rich tree]

I set it up (I think, because I kind of downloaded discord a few days ago and I don't really know how to use it), I put him in a server channel but he sent a message in another, the message was: welcome, do you have pizza?, ticket tool something like that

[crude seal]

Yes, of course

[harsh epoch]

That's a discord welcome message, basically just saying it was added.
You can run /setup in your server to set the basics of Ticket Tool up. Although, for more in depth options, use the dashboard -> https://tickettool.xyz/dashboard

[crude seal]

• A panel can only be used on one item at a time, using it more than once will result in the other items not showing.
• Setting the display value and panel are required, missing either will result in the item not showing

There is such an announcement, but I don't understand what it means.

[rich tree]

Ok

[harsh epoch]

Can you show me a screenshot of the error?

[crude seal]

There are no errors, but the text “select on” is not changing.

[harsh epoch]

In that case you might be better of to #🎫│make-a-ticket as i'm not sure what the issue could be

[mortal nebula]

hi, how do you do the 'Make a selection' thing and add stuff??

[silk heart]

hello

How can I use the bot?

[harsh epoch]

Do you mean a dropdown list of panels?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[harsh epoch]

@silk heart Refer to the embed above

[mortal nebula]

Yes

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[mortal nebula]

hhhhhh

[crude seal]

I want to make the green part on the left red. How do I do that?

[worldly helm]

Hello! 👋
That's a premium feature.

[silk heart]

Ok

[wraith totem]

how can i delete the all closed tickets at a time? can anyone help me with it

[scenic forum]

Hey there! The server owner can use the /purge command to delete all closed tickets or open tickets
⚠️ Transcripts will not be saved

[wraith totem]

thx a lot mannnnnn🫡

[pallid vapor]

I've seen on a server that when you create a ticket, it automatically puts a name for the ticket. example like "support#038" or something, how do I do that? when someone opens a ticket on my server it only shows "ticket#046"
the numbers are just a demonstration btw

[harsh epoch]

Hey!
Naming tickets is a premium feature, but you would use the {panel.name}variable in Menu -> Ticket

[pallid vapor]

Ty!

[harsh epoch]

(As long as the panel would be named the same as what you want to appear)

[pallid vapor]

okay!

[analog summit]

Hello, I have an emergency, please! I created a panel to create a ticket system (this is my 7th panel) and I'm having an error: my members (without any particular role) can't open a ticket. I only have this problem on this panel and I can't find a way to fix it... Do you know where the permissions to open a ticket on the dashboard are? Thank you very much.

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

Its most likely option 2 or 3

[analog summit]

You goat !

Thx bro its option 2 😅

[worldly helm]

Hello! 👋
Please only use this channel if you need assistance with our discord bot ( @pseudo glen ).
On a side note: Don't interact with those type of users. They are most likely scammers.

[faint python]

okey im so sorry about that thank you for you for replying

[worldly helm]

No worries! Have a nice day

[blissful turtle]

Do you accept cryptocurrency payments as well, not just credit card payments?

[worldly helm]

Heya 👋
Yep please make a billing ticket at #🎫│make-a-ticket

[long bolt]

Hello! I speak both French and English. I would like to know which team is contacted more frequently in the ticket channels so that I can choose the other one. This would speed up the process of answering tickets and reduce the workload.

[rustic veldt]

I need help. im wondering how i can open a private ticket at the same time someone opens a ticket. so only the admins will be able to use the ticket to talk abou the person

[harsh epoch]

English would probably be quicker, but it wouldn't be instant

[long bolt]

thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 55)

[harsh epoch]

Menu -> Ticket -> Attach a private thread to each ticket
Note: this is s premium feature

[rustic veldt]

rip

ill figure out a free way just gonna be more work

[waxen bane]

Does anyone know why my additional support roles don’t get their perms to view and send messages in the tickets?

[astral cloud]

Hey, does the trial period premium not give you access to any customisation perks? I can't edit the panel message

[limber portal]

Hiya! Try pressing the sync button and trying again

[astral cloud]

Thank you !! Fixed now

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 761)

[astral cloud]

btw if I change the panel settings, add customisation with premium, once the trial ends will it be deleted?

[limber portal]

No, embeds that had been sent before the trial ended won’t be changed after it ends

[blazing cedar]

is there a pink one? ❤️

[scenic forum]

Not easily sadly

[blazing cedar]

@scenic forum Thx ❤️, is there a pink highlight?

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 313)

[scenic forum]

Im not sure how to do it without the website as you see from the reply on the message it looks weird
https://rebane2001.com/discord-colored-text-generator

[naive elk]

Auto-add team to private threads not working
• Thread-style tickets under #help-tickets-staging; Auto add team = ON.
• Support Team Roles: Proprietor + Assistant Innkeeper.
• Bot has Create Private Threads / Send in Threads / Manage Threads.
• Observed: new threads only include the opener; neither role is auto-added.

Ask: Is this a known issue or does auto-add require role mentions? Any toggle I’m missing?

[mighty thistle]

It would require mentions, because that is how you add anyone to a Private Thread. I imagine you could just put your team role(s) in the Ticket Message, since that will mention the role(s) when sent.

[naive elk]

Good callout, thanks. The two roles are already mentioned in the panel's preset message - is that what you mean?

[mighty thistle]

That would work, but the auto-add function might have TT send and instantly delete a message. So you could be ghost pinged? I haven't used thread style myself.

But yes, ensure TT can mention everyone, here, and all roles!

[naive elk]

These permissions are set at both category and channel level, thanks.

but the auto-add function might have TT send and instantly delete a message. So you could be ghost pinged?
Can you explain this a bit more or say it another way? Should I try toggling this auto-add function off?

[iron night]

Gave +1 Rep to @mighty thistle (current: #51 - 55)

[mighty thistle]

Ohh I mean that I'm not sure how TT actually adds them to the thread.

If the "auto-add" function is something like, say, a message that is sent and deleted after, but then you also have the ticket message, you could get two mentions.

[pseudo ravine]

The only way to add a role/user to a private thread is by mentioning them

[mighty thistle]

Yeth

Jstitch

How does TT do that in practice if a thread is opened with auto-add on?

Is it like a pin message where TT sends it and deletes it?

[pseudo ravine]

Ticket Tool mentions the “Support Team Roles”

[pseudo ravine]

Like shown here

[mighty thistle]

Okay, since it's a separate message.

So yeah, you would not need to put them into your ticket message at that point.

[naive elk]

OK this was helpful. I added username's as part of the panel raw message outside of the embedded part, and they were "auto" added to the ticket thread

[mighty thistle]

Very cool! Glad you got it situated.

[naive elk]

Ticket Tool was mentioning the support roles as shown in my first message screenshot, but the users were not being added to the thread by role mention. Updating the message itself to include @usernames worked.

[pseudo ravine]

Please ensure Ticket Tool has the “Mention Everyone and All Roles” permission

[mighty thistle]

I know that Threads can have roles mentioned into them with a limit of 100 members or less per role, so that should have worked. But that was for a public one, so maybe it's different for a private one.

[naive elk]

Yes it does, thanks #🆘│community-support message

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1536)

[pseudo ravine]

Did it get resolved?

[atomic solstice]

only purple

[astral cloud]

Nothing is being sent in ticke messages for me, how do I fix it?

[scenic forum]

Could you run /debug inside the ticket?

[astral cloud]

no like, theres no message being sent by ticket tool when a ticket is opened, also I keep getting this message aswell

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@astral cloud refer to the embed above

[astral cloud]

How come because I selected the emoji directly from the "select" button in dashboard?

[scenic forum]

Can you show me a screenshot of your close button menu on the dashboard

[scenic forum]

Do you have more than 1 panel?

[astral cloud]

Yes

[scenic forum]

Is this the same panel you tried to open the ticket on?

[astral cloud]

Yup

But on the other panel, the issue is the same

[scenic forum]

just for testing purposes
Could you Button Emoji and see if it still persists?
Just to confirm it is this specific button

[astral cloud]

the error message still stays

on top of that, every ticket shows this

This seems to be the issue with all panels

[scenic forum]

And you did select the emoji via the emote selection menu, correct?

[astral cloud]

Yes

[scenic forum]

Im unsure then
Please open a ticket at #🎫│make-a-ticket to receive a staff members help
Would appreciate if you tell me the solution once youve been helped for learning purposes

[astral cloud]

Oh yes of course, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 315)

[elder knoll]

https://tenor.com/view/mushoku-tensei-anime-anime-scene-roxymigurdia-無職転生-gif-20207034

[astral cloud]

It was to do with other buttons ig, once I unselected the button emoji on all buttons in the panel and redid it, all the issues was fixed

[humble sequoia]

━━ moon's inquiry has been moved to a ticket ━━

[livid wedge]

Hello!

[runic frost]

Hey can sm1 help me im trying to figure out why the claim button is not appearing

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[slender minnow]

@runic frost

[runic frost]

so i need premium? why do i have the option then at all?

alr ty tho

[slender minnow]

premium features are marked with

[runic frost]

ye i didnt see the claim feature i was only looking at the message + buttons mb

[trim blaze]

How do i fix application didnt respond

Anyone?

[blazing cedar]

Who is he?

In DMs?

You cannot delete another user's message in DMs unless you are the owner of a group DM.

However, you can remove the conversation from sight. Did you want to do that?

@olive onyx^

Simply hover of the user's DM conversation name, and then click the X to remove it from the DMs.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[blazing cedar]

Or are you talking about configuration and how to disable DM messages?

If you do not have a premium server, I do not think that ticket tool DMs you.

[iron night]

Gave +1 Rep to @blazing cedar (current: #123 - 7)

[worthy pebble]

is it possible to make a custom command accessible to support team roles only?

[tawny cargo]

Anyone Please help.

[harsh epoch]

Hey!
If you cant access the dashboard, it's most likely because youre missing the Administrator permission or an allowed dashboard role.

You'll need either of those to access it.

[tawny cargo]

Hello!

[tawny cargo]

I allowed ticket bot to Be an admin..

[harsh epoch]

Your own role would need the permission. Can you run /permissionlevel and send me the message?

[tawny cargo]

Okay.

[harsh epoch]

Can you try using the Sync Servers button again?

[tawny cargo]

Also I want when someone opens a ticket I want 5 ranks to be pinged

[tawny cargo]

Yes

[tawny cargo]

@harsh epoch ?

[harsh epoch]

I noticed the profile pictures are different compared to the screen recording of discord and ticket tool. Are you using the correct account? Other than that im not sure

[tawny cargo]

Yes..

OH.

IM NOT.

@harsh epoch how can I ping a role when a ticket opens it's like Auto.

Your the best thank you for helping man.

[harsh epoch]

$Help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[tawny cargo]

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 56)

[harsh epoch]

Refer to this embed

[harsh epoch]

No worries!

[tawny cargo]

thanks @harsh epoch

very much

[harsh epoch]

No problem! Glad its fixed :)

[tawny cargo]

@harsh epoch .

[lunar solar]

Please refrain from pinging members of the community constantly.

[tawny cargo]

Okay man.

I trying to ping a rank in my community.

But it's not working.

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

See above ^

[tawny cargo]

Yeah I didn't understand..

I said the role name

[lunar solar]

{@[14] Head Administrator} {@Support Team Admin} {@[16] Junior Corporate} {@Public Relations Department}

Try that ^

[tawny cargo]

Okay

[tawny cargo]

TYSM!

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 447)

[lunar solar]

No worries

[mossy trench]

Premium price?

[mossy trench]

For ticket tool 1m

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[faint sleet]

Good morning, I wanted to see if you could remove the ban I have. I was reported unfairly just because I'm gay.

[humble sequoia]

@faint sleet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[faint sleet]

Ok

[tawny cargo]

How can I do this?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@tawny cargo refer to the embed above
Note this is a premium feature

[tawny cargo]

Oh.

I need to pay?

[scenic forum]

To enable the claiming feature an active premium subscription is needed, yes

[tawny cargo]

Okay.

Does anyone suggest me to add a feature toy SERVER?

TO*

MY

[haughty drift]

كل ما اجي افتح تكت بسيرفري عشان اجرب بمش بيفتح ويديني كلام بالاحمر ويكتبلي Request Failed
timeout of 45000ms exceeded
ECONNABORTED - لما اجي احدث حاجه بالموقع

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[safe quarry]

How to i make it so it's a selection and not just a bunch of tickets cluttering up everything

[harsh epoch]

You could either add many buttons to one panel, or use a dropdown list?

[safe quarry]

Like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[harsh epoch]

@safe quarry You can use the intstructions in the embed above to set that up

[safe quarry]

So in the website?

[harsh epoch]

Yep!

[safe quarry]

Tysm!

Thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 57)

[wanton kayak]

Yo when I press setup for ticket tool it just doesn’t work

[harsh epoch]

Can you make sure that Ticket Tool has permission to Send Messages, View Channel and Embed Links please?

[wanton kayak]

Ok

Oh it worked

Thanks

[harsh epoch]

No worries!

[frank nebula]

why i can't write on italian chill server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sick copper]

Hello everyone! Can someone please advise or help with the issue of KYC verification for 0g?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

It gives me a category issues and saying some limit of 45 channels or something on the lines of that

[harsh epoch]

A category can only have 45 channels before Ticket Tool will fail to create new channels. You'll have to clear some existing tickets/channels to be able to create more

[jade topaz]

I only have 4 chaneles

If you want I can screen share on a call

[harsh epoch]

Are you sure there's no other hidden channels?

[jade topaz]

I don't know how to check

[harsh epoch]

If you can keep things to screen recordings or screenshots for now that would be better

[jade topaz]

Ok

[harsh epoch]

Try using this and seeing if any other channels show

[jade topaz]

How do I do that

I'm on my phone

[harsh epoch]

In that case can you run /debug please

[jade topaz]

I don't have any permissions to tupe

/debug

[harsh epoch]

then you're probably not staff. You'll have to reach out to them by another means to get them to fix the issue

[jade topaz]

I dont know any staff

[harsh epoch]

Unfortunately we can't help any further. You'll either have to try find an alternative method of reaching out to them, or waiting for some channels to be cleared

[jade topaz]

Ok

Hello!
I'm trying to set up the ticket text. I'm doing it through the dashboard, but it will only let me text in the first embedded description, it won't let me text in the title text or other things, as well as any other embedded editors. Is this a bug, or do I have to do something else?

I believe the rest of the stuff got auto filled

[scenic forum]

Hey!
These fields require premium to edit

[jade topaz]

oh thanks, i was really confused lol

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 316)

[muted quartz]

Where is Arabic support

[scenic forum]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

@muted quartz ^

[astral cloud]

I need help

[muted quartz]

Thx

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 317)

[astral cloud]

Are things that you set up with premium get removed once you stop premium

Like ticket message, dm settings

Do they get reset?

[scenic forum]

They get either disabled or put back to their character limit as for the ticket message

[muted quartz]

I need to do a professional ticket how?

[astral cloud]

😞

[scenic forum]

@muted quartz

[muted quartz]

Ok I know but the don't answer fast

Can you give me a help?

[pseudo ravine]

You opened the ticket 3 minutes ago. Please be patient

One of our Arabic Support Team members will assist you when they're available

[astral cloud]

Also I didnt check very well so im not sure but is there a permanent premium option

[muted quartz]

Ok sorry but Arabic support is too late

[scenic forum]

Only monthly and yearly

[astral cloud]

Cries

[pseudo ravine]

It's only been 4 minutes since you've opened the ticket. They are not late

[muted quartz]

Ok

[thick eagle]

Can i have help generate my own discord surver Anyone wanna help em create channels and roles and help me whith ticket and stuff

[scenic forum]

This is the wrong server for this.

[thick eagle]

What do you mean

U too slow mae

[scenic forum]

This is the support server for the Discord bot Ticket tool members.
Support can only be done within the server

[thick eagle]

Oh do u know a server who can help me find pepole

[scenic forum]

Im afraid i dont

[thick eagle]

Are u allowed to help if ur kind to help a young kid

[smoky nimbus]

Why cant i make tickets its says its full or smt

[scenic forum]

All support must be held within the server,
Joining a server for help is strictly forbidden

[harsh epoch]

Most likely the category is full. Are you staff on that server?

[smoky nimbus]

Nope js a normal player

[harsh epoch]

In that case, it's best that you try and find another means of contacting their staff and letting them know about the issue

[smoky nimbus]

Oki thanks for the help

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 58)

[balmy escarp]

@scenic forum

[scenic forum]

Please dont ping me for support

[balmy escarp]

I need a help

[scenic forum]

State what you need help with and be patient until someone has time to assist you

[harsh epoch]

Make sure that ticket tool has permission to send messages View Channel and
Embed links

[balmy escarp]

He had adminstratior

[harsh epoch]

Can you run /debug in that channel and send me the result?

[harsh epoch]

Scroll up the permission section?

[balmy escarp]

And i can't edit that

@harsh epoch

[harsh epoch]

Are you getting any other error messages in discord when you try the panel?

[balmy escarp]

No

[harsh epoch]

Only other thing I can think of is to refresh the dashboard and try again. If that doesnt work then #🎫│make-a-ticket and someone will be able offer some better help

[balmy escarp]

Ok thx

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 59)

[warm void]

So in a server it shows my Roblox username is somthing someone else’s account

[lofty frost]

i bought airpods and told me to take a ticket Whit a code, i folloewed the instruction but nobody doesnt responde me

[humble sequoia]

@lofty frost

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hidden peak]

.

[dusk nest]

how do i make the answers for the forms pop up, and how do i make a claim button visible for my staff to claim the ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@dusk nest refer to the bottom of the embed above
Claiming is a premium feature

[dusk nest]

i did it but it doesnt show the answers

[scenic forum]

Can you show what you did?

[dusk nest]

when i open the ticket and fill it out, it doesnt show

[scenic forum]

Can you show the form variables inside your ticket message?

[scenic forum]

the x in {create.form.x} is a placeholder
You need to replace the x with the forms number

[dusk nest]

forms number as in 1, 2,3 etc?

[scenic forum]

correct
Alternatively just toggle on Auto display form results on the ticket message as an additional embed

[dusk nest]

could you tell me where that is please?

[dusk nest]

so like this?
{create.form.1} {create.form.2} {create.form.3} {create.form.4} {user} Welcome <@&1400850719556505760> Will be with you shortly

[scenic forum]

If you use the toggle in the screenshot you wont need the variables as it will just post a second box in the ticket with the forms questions and answers

If you dont want that box youd need to use the variables to show the answers

[dusk nest]

ohh it works tysm !! first time getting actual support in a discord server

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 318)

[scenic forum]

always happy to help

[dusk nest]

@scenic forum one more thing

it shows the answers but it also shows the word in the message like this
custom role @Mr kitty Welcome @On Duty Will be with you shortly

it says "custom role"

[scenic forum]

Can you show your ticket message?

[dusk nest]

{create.form.1}
{user} Welcome <@&1400850719556505760> Will be with you shortly

[scenic forum]

remove {create.form.1} from your ticket message

It displays the answer which you already have displayed via seperate embed

[dusk nest]

ohh

tysm!

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 319)

[neon ledge]

how do i make it so that when a ticket is created it goes into a specific category and that category only

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@neon ledge refer to the embed above

[true latch]

Hello

[neon ledge]

ty!

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 320)

[rough spade]

help

[humble sequoia]

@rough spade, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rough spade]

I had game suspension

I'm Korean and I was playing games hard. Why did you stop eating?

[humble sequoia]

@rough spade

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rough spade]

Someone stopped me

Please help me

[humble sequoia]

@rough spade

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rough spade]

What's the problem?

[scenic forum]

You're on the wrong server. We cannot help you

[rough spade]

Where should I go?

I can't read English, so I turn the Papago.

[scenic forum]

We don't know

[agile loom]

no admins on my server can access the dashboard suddenly, I'm the owner and can't access either

[slender minnow]

Can you please confirm if the bot has joined your server?

[agile loom]

yes, we've been using the bot for over a year and it's still in our server

[drifting raft]

Hello, I have an issue with the bot, i can't enable the bot on my server, when i click to enable the bot the request timeout. Someone know why the request timeout ? thnks

[slender minnow]

sorry for the delay, can you run /permissionlevel in your server through the bot

[slender minnow]

can i see a screenshot of the issue?

[slender minnow]

Wait for a bit and then try again.

[agile loom]

I think I worked out the issue, I cancelled premium a little while ago and never switched the bot back to the regular one, switching it back made the dashboard work again

[drifting raft]

I've been waiting for a few days already

[smoky hazel]

Can anyone help me make an appeal report for a banned account?

[slender minnow]

Let me cross check this with my team.

[slender minnow]

Were they banned from this server?

[drifting raft]

ok thx

[iron night]

Gave +1 Rep to @slender minnow (current: #14 - 478)

[smoky hazel]

My account from server 251, 235, and 170 cannot log in because it has been banned. To be more precise, the Google account that links these 3 accounts cannot log in. Please help.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender minnow]

Can I have the server ID just in case?

[drifting raft]

1127326798577930322

[slender minnow]

Please check if TT is still in the server.

[drifting raft]

i already try to kick and re-invite TT

[slender minnow]

Use /botswitcher through the bot and switch over to the Primary bot. You are currently set as to use the Premium bot but you don't have an active subscription.

[drifting raft]

I must use /botswitcher on TT Premium or classic because with classic the bot didn't answer

[slender minnow]

It should work with the Primary bot but if it doesn't, you can use the Premium bot.

[muted quartz]

Support I have open a ticket from many hours ago and no one help

[slender minnow]

Hey
Please be patient until someone from our Arabic Support Team is available to assist you.

[muted quartz]

Ok I know but can I open a English support ticket?

[slender minnow]

If you are fine with it, then you can.

You will be assisted as and when a support team member is available.

[muted quartz]

You from support?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[drifting raft]

And i can invite the premium bot because it’s not in my serv :/

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[remote cloud]

beste kan er mij iemand helpen ik zou de naam van het program willen weten waar ik mijn beginners cursus kan terug bekijken ik ben alles kwijt door dat ik mijn pc heb laten vernieuwen het paswoord en inloggegevens heb ik nog wel het gaat hier over de beginners cursus van kevin alvast bedankt

[woeful sparrow]

with the forms if there is multiple questions but they only need to pick one how would you just post that one ? when you click auto display form results it posts all questions even without answers is it possible to make it only post the question and answer typed.. i have added {create.form.1} in the ticket message but it doesnt post the question that was answered

[humble sequoia]

@remote cloud

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[covert anchor]

Why does my ticket tool say application didn't reply

[harsh epoch]

Can you check that ticket tool has permission View Channel, Send Messages and Embed Links please?

[covert anchor]

Ok

[covert anchor]

Ty

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 60)

[still thunder]

same

[scenic forum]

Can you use /debug in your server?

[still thunder]

nevermine ty it worked

@scenic forum ty

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 321)

[compact estuary]

Hey I need help The Ticket Bot Is Not Responding Please anyone Help me.

[scenic forum]

Can you use /debug on your server?

[compact estuary]

Let me check

The Bot itself is not responding Even /debug

[scenic forum]

The bot is missing send message in the channel

[compact estuary]

No it has Access To Adminstrator

And everything it asked when I authorized It.

[scenic forum]

The bot does not have Administrator
Its missing the mentioned permission within the channel

[compact estuary]

No it has

[scenic forum]

Can you show me that the bot has Administrator

[compact estuary]

Ok

I found Out that when I Put the Administration It didn’t work but now it’s working

[tawny cargo]

Can someone help me?

[harsh epoch]

What with?

[tawny cargo]

Escalate

The escalate thing.

?help

[harsh epoch]

Can you elaborate?

[tawny cargo]

Uhm what?

[harsh epoch]

What issue are you facing with that feature?

[tawny cargo]

Wait let me show u

It only works at Appeal ticket but not Discord Report ticket

[tawny cargo]

Here.

[harsh epoch]

Have you enabled and configured the feature for all panels that you want?

[tawny cargo]

Yes.

Bug report?

[harsh epoch]

Not just yet. Can you show me your dashboard page for the Escalate options under your "Discord Report" panel

[tawny cargo]

Okay

[harsh epoch]

It looks like you don't have any panels set under the "Allowed to be escalated into" option. Add the panels you want in there and retry

[tawny cargo]

Huh

[tawny cargo]

I think I did

[harsh epoch]

Try again in a new ticket and see if it's had any effect

[tawny cargo]

Ok

[tawny cargo]

Still

[harsh epoch]

Did you open a discord ticket, or another appeal ticket? (Might seem stupid, but the layout and the numbering look very similar)

[tawny cargo]

I opened a Appeal.

[tawny cargo]

Appeal.

[harsh epoch]

Try opening the discord report one and use the escalate feature in that

[tawny cargo]

Ok

[still thunder]

Fuck

Mb

[harsh epoch]

Dashboard -> Discord Report -> Escalete -> Add the other panels

[tawny cargo]

Okay.

[tawny cargo]

Didn't WORK MAN.

[tawny cargo]

Why did u say that..

[harsh epoch]

Hmm, just to confirm, you're trying to escalate a Discord report ticket into either general support or appeal?

[tawny cargo]

I'm trying to escalate a support to discord .

[harsh epoch]

ohh, my mistake then, In that case go to Dashboard -> General Support -> Escalate, and check that the panel for your discord reports is listest

[tawny cargo]

Ok

[tawny cargo]

Now I gtg

[dusky widget]

Hi everyone, does anyone know why i can not access the ticket tool on the dashboard even tho its added (i have the permission to add it/invite it and its in the server)

[scenic forum]

To access the dashboard you need Administrator or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 21, 2025, 3:34 PM

[little sandal]

why wont the “claim” button show up when i open a ticket?

[harsh epoch]

Claiming is a premium feautre. If you don't have a premium subscription, you won't be able to make use of that feautre

[little sandal]

ahhh okay,,

thank you !!

[dusky widget]

How can i be added to it? (I am a Server manager trying to set it up)

[little sandal]

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 61)

[scenic forum]

Either ask for Administrator or your role to be added as Dashboard role by an Administrator

[dusky widget]

alr

[little sandal]

why does the embed come back up once i made a ticket ?

[scenic forum]

To remove the bots watermark you need ticket tool premium
I assume its some sort of graphic error on the phone client

[final urchin]

what was the message again to ping a role ? <@&ROLEID> was it so?

[harsh epoch]

Hey! you can use the {RoleID} variable to ping a role ID.
Replace RoleID with the correct ID for your role

[final urchin]

Okay thank you @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #50 - 62)

[severe kite]

Please unblock me

[humble sequoia]

@severe kite

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[devout plume]

Hi

Balance is showing zero after shifting my account, old broker to new broker

[humble sequoia]

@devout plume

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[devout plume]

So what help you do?

[scenic forum]

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

[ebon loom]

Why can normal members in my server use the $delete command and delete the ticket?

[mighty thistle]

Permissions!

You'll need to review your panel(s) and see if the permissions allow them to use the button.

My recommendation would be to make it support team only.

[mighty thistle]

OH so sorry, you meant command. In Command Configs, you just have to change who can use the Delete command!

[ebon loom]

ill check it out

[nova stirrup]

my automation wont work

$new works just fine

yeah i know

https://discordapp.com/channels/509192800865353738/662692902245498910/1419392995823718400

[harsh epoch]

$new is a command, so that will work regardless. However, automation is a premium feature. Without a premium subscription it won't work

[nova stirrup]

so how do i get THIS to work

[harsh epoch]

You should just able to send the panel, and press the create ticket button. Are you getting any messages in response when trying to use it?

[magic pelican]

I’m from Hungary and I’m interested in using your bot for my Discord server.

[signal hazel]

so what do i do after i make a ticket

[magic pelican]

Add something to it

[signal hazel]

i did i sent screenshots and i provided information

im completely lost

[magic pelican]

Me too, chill

This is how far I got

By the way, I’m Hungarian

[pulsar kernel]

How do I make it so if I say a command like .delete, it will delete the ticket for me

[harsh epoch]

The /add command is used to add a user to a ticket. To open a ticket, you'll first need to create a panel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pulsar kernel]

How do I make it so if I say a command like .delete, it will delete the ticket for me

[harsh epoch]

the default prefix is $, if you want to use .delete, you'll have to change the command prefix in Server Configs.

Once you've got the prefix, you should be able to use it any ticket to delete it

[heady kestrel]

My ticket tool is saying application didnt respond everytime i try to use setup any fixes?

[harsh epoch]

Can you run /debug please?

[heady kestrel]

wont even do that

application wont respond

[harsh epoch]

In that case it's probably missing some permissions. Can you check it has the following permissions in that channel:

View Channels
Send Messages
Embed Links

[heady kestrel]

sorted bro ty

[iron night]

Gave +1 Rep to @harsh epoch (current: #50 - 63)

[empty elm]

Hi guys

Can someone tell me how to make owner ticket perm to not be able to delete/close the ticket itself

[mighty thistle]

The person who opened the ticket?

[empty elm]

Yes!

[mighty thistle]

You can just configure the panel's buttons/commands respectively.

Do you use buttons to close and delete?

[empty elm]

Rpefix

Prefix*

[mighty thistle]

In Command Configs, you can access the close and delete command settings. I would just make them support team only!

And if you have routing for ticket deletion (a higher rank reviews them before they're deleted), you can configure that as well.

[empty elm]

OH FOUND IT

Tysm Ryan ur goated (also love steven universe banner)

[mighty thistle]

Aww, thank you! Steven Universe is the one, for me.

[empty elm]

I started watching recently only at ep 30th

loving it so far

[empty elm]

E!

how to make a role that can ping a specific role

Like only this role can be pinged thru it

[scenic forum]

Its not possible to ONLY grant ping permissions for a specific role
Only for all roles aswell as @ here and @ everyone
Via the discord role or Channel permission below

[empty elm]

so i have to give the role access to everyone ping and stuff

okay ty also another question

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 323)

[empty elm]

I did this ^

But they can still delete

I figured it out Ryan helped but

It won't work 💔

[scenic forum]

Delete/Close is limited to support team only on Command config aswell as buttons?

[empty elm]

It id for cmnds confg but not sure buttons; how to check for buttons

[scenic forum]

Panel config -> Buttons -> Close Ticket & Delete Ticket -> Support Team Only

[empty elm]

Got it okay lemme test!

[scenic forum]

You cant test it with an account that has a Support Team Role on you just clarifying

[empty elm]

ofc it doesnt

but like it didnt work still

Close works

[scenic forum]

Can you show me the close button config for this panel

[empty elm]

This?

[scenic forum]

and youre 100% sure the ticket they opened was "Help and Assistance"?

[empty elm]

yes

[scenic forum]

The button settings are panel specific

[empty elm]

Bcz my only option rn is that

I don't have other panels sticked to it

Other than the help & assistance

Wait lemme test smt

[scenic forum]

Your first panel is for testing?

[empty elm]

yes its like Dropdown style

I tried to put like buttons for both

Still didn't work

[scenic forum]

They close it via the buttons, correct?

[empty elm]

prefix

wait actually lemme rejoin my acc

Maybe its a bug bcz it had a role?

[scenic forum]

Only if they had a support team role

[scenic forum]

This shows they have no permission to use $close

[empty elm]

They had it so maybe thats the issue??

[empty elm]

yes but why delete

[scenic forum]

.

[scenic forum]

Can you show me the command config for them both?

[empty elm]

Delete and close?

Button or the normal settings

WAIT IT WORKED

[scenic forum]

Command configs yes

[empty elm]

I rejoined

@scenic forum

[scenic forum]

They had a support team role which doesnt work on the config

[empty elm]

Its like I gave the acc role bfor; then took it awqy

[scenic forum]

Now the ticket owner cant use the close button either which is good for your case

[empty elm]

Maybe it was a bug?

[empty elm]

yea bcz I dont want ppl to delete mid ticket

😭

thanks @scenic forum !

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 324)

[empty elm]

and sry to waste ur time

💔

[scenic forum]

This is a support server to help, you didnt waste anyones time

[woven river]

so I own a discord server with ticket tool inside of it but when I look in ticket tool's dashboard I don't see that server, how do I fix that?

[scenic forum]

Can you use /debug on your server?

[woven river]

ok I did

[fleet flume]

anyone know why?

I am the owner of the discord server.

[scenic forum]

Does the server appear when you press Sync Servers?

[woven river]

wdym

[scenic forum]

Can you use /debug on your server

[woven river]

you want me to press sync for 2 of my servers in the dashboard @scenic forum

[scenic forum]

Use the command over ticket tool please

[scenic forum]

Yes pressing sync servers will reload all the servers

[fleet flume]

is it a permissions thing?

[woven river]

O:

[scenic forum]

Can you use /botswitcher and select ticket tool white?

[woven river]

it worked 😄

does saying : D do a smile emoji?

[fleet flume]

there is no options

[scenic forum]

its a discord setting that you can disable

[scenic forum]

Can you please #🎫│make-a-ticket and get a staff members help

[golden falcon]

Hi

Why?

[humble sequoia]

@golden falcon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[potent minnow]

hey, having issues with my ticket tool. im admin on a server and for some reason everyone can see the tickets that are created, how do i fix this?

[scenic forum]

Panel config -> Permissions -> Everyone role permissions -> Edit opened & Closed -> View channel ❎

[potent minnow]

dont wanna seem slow but is that like a command? only config command i see is /setup and it js shows the basic edits, nothing with everyone permissions

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic forum]

@potent minnow that's via the dashboard. Refer to link above

[potent minnow]

ahh

[potent minnow]

hm, viewchannel seems to be off

but member just said they can see it like 30 mins ago

[scenic forum]

Can you use /debug inside the ticket?

[potent minnow]

sure

[potent minnow]

https://discordapp.com/channels/509192800865353738/662692902245498910/1419516090861490248

[scenic forum]

Hmm seems okay
Are maybe any unwanted roles selected as support team roles?
Panel config -> general -> support team roles

[potent minnow]

ill go check it out

[scenic forum]

And Inside the ticket you see members in the online list which aren't supposed to see the ticket?

[potent minnow]

heyy think i figured out the issue

so with open tickets only one person can see, but on closed tickets, everyone is in the list

[scenic forum]

Is it on red for closed too?

[potent minnow]

wdym?

ohh like in the dashboard

im looking rn

[scenic forum]

This is from everyone edit open

Check if everyone edit closed is view channel ❎ too

[potent minnow]

yeah so for the everyone tab, it was red, but we use a verification system, so on the additional roles page it was on gray not red

[scenic forum]

You don't have additional roles selected so that shouldn't affect anything

[potent minnow]

hm really?

[scenic forum]

Additional roles are empty

The issue persists with new tickets aswell?

[potent minnow]

maybe idk, lemme get on my alt and check it out

[scenic forum]

Last thing I could think of is maybe you having multiple panels

If not then I'm unsure and you'd need to #🎫│make-a-ticket

[potent minnow]

we do have seperate panels for general ticketing and for people requesting a partnership

this is what my alt account sees

[scenic forum]

Can you show me the panel on the discord which you used to create the ticket?

[potent minnow]

sure, do you want both or just the ones mentioned in the screenshot?

[scenic forum]

Just the one you used to create the ticket

[scenic forum]

Hmm seems to be the correct panel
I'm afraid I don't know any further
Please #🎫│make-a-ticket to receive a staff members help
Would appreciate if you tell me the solution once you've been helped for learning purposes

[potent minnow]

sure

[nimble sleet]

Is there a way for a ticket to automatically open when a new member joins the server?

[scenic forum]

Hey
Im afraid that isnt possible

[thin turtle]

Help

[humble sequoia]

@thin turtle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[safe pawn]

How to appeal a Roblox Forsaken

[humble sequoia]

@safe pawn

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[thorn glade]

Hello I'm trying to set up tickets on my server and I'm trying to get it to ping my staff and I am using {Role ID} but it doesn't actually ping anyone. The role just shows up but doesn't actually ping anything. Some help would be much appreciated

[scenic forum]

Hey
Does the bot have the permission in the screenshot below?

[thorn glade]

No haha. That fixed it. I appreciate the help!

[leaden lodge]

Hey guys I wanted to ask if there is a way to create ticket types in the panel?

[leaden lodge]

Nvm found the answer. You can combine panels

[sterile roost]

Hello how to make menition role ?

@scenic forum

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Refer to the guide above^^. Please do not ping anyone for support.

[tame wharf]

Quero fazer uma denuncia

[fossil gull]

FUNDEED ACCOUNT PROBLEM

[daring mural]

Need help with this

[scenic forum]

Can you run /debug on your server?

[humble sequoia]

@fossil gull

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[daring mural]

I try n do the help one like a minute ago n it didn’t work but imma try this one now

[keen lance]

If I need to cancel a subscription from a banned account how can I do that?

[lunar solar]

Please #🎫│make-a-ticket billing ticket

[daring mural]

@scenic forum doesn’t work

[lunar solar]

Please refrain from pinging members of the community for support. They will respond when convenient for them.

[daring mural]

Ok my fault

[visual wagon]

I have been experiencing a problem with my deposit not being received for over a week now, and I haven't found anyone to help or respond.

[scenic forum]

The bot is missing these 3 permissions inside the channel

[humble sequoia]

@visual wagon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[daring mural]

And how do I change the permissions?

[scenic forum]

Edit Channel -> Permissions -> Add role -> Ticket tool -> Send message & Manage Channel ✅

Server settings -> Roles -> Ticket Tool -> Manage roles ✅

[daring mural]

I already fix it Tysm

[celest walrus]

was there always a limit of 250 characters in the panel and ticket message? (free Bot)

[scenic forum]

Not sure about always but its been there for quite some time now

[celest walrus]

okay, i just noticed it, after pasting a text in there

[gray canyon]

whenever a member of my server makes a ticket, it doesn't appear in the categories i assigned to open tickets. when i close a ticket, it doesn't go to the closed ticket category either. i could use some help if anyone has the time

[harsh epoch]

Can you check the bot has permissions to view the category and manage the channels inside of it?

[gray canyon]

it does now! hopefully it works. thank you so much!

[harsh epoch]

That's alright! Hope it works

[gray canyon]

thank @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #50 - 64)

[gray canyon]

<333

[quick shale]

I suggest instead setting up a role selection that can access a custom team; it's very inconvenient when you can't configure roles in custom teams.

[azure breach]

Help me how to do a pull down to create a new ticket

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[harsh epoch]

@azure breach refer to the embed above

[azure breach]

ok

I was wondering how to set a timeout for creating a new ticket

[harsh epoch]

What do you mean by a timeout?

[azure breach]

After closing a ticket, you need to wait a certain amount of time before creating a new one.

[harsh epoch]

You can change the amount of tickets a user has open at once (for both open and closed tickets), but i'm not sure of you can set a way for there to be a cooldown as such

[azure breach]

It's a pity(

[scenic forum]

You can add the direct gif url to the image field in the embed editor and it will show and play

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

#🎫│make-a-ticket as you need to talk to a staff member

[toxic bronze]

users can't write in thread tickets after switching to premium 😢 ... any help is much appreciated

[scenic forum]

I dont know the average respond time, youd need to wait

[scenic forum]

Can you type /debug inside the thread parent channel?

[toxic bronze]

yup, showing everything as expected.. no permissions are off

[scenic forum]

And you only switched the bot?

[toxic bronze]

yes

[scenic forum]

Can you send me a screenshot of this page
Panel config -> Permissions -> Ticket owner permissions -> Edit opened

[scenic forum]

Im not sure then
please open a #premium-tickets

[toxic bronze]

will do! thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 326)

[lime sail]

I wanna buy premium using crypto

Possible?

[scenic forum]

Please open a billing ticket at #🎫│make-a-ticket

[lime sail]

Tqsm my guy

[grand belfry]

@iron night

[sharp lion]

Bonjour

Quelqu’un peux m’aider ?

[harsh epoch]

Si vous êtes en mesure d'expliquer ce pour quoi vous avez besoin d'aide, nous pouvons essayer

[sharp lion]

Ok

Attendez

Comme sa par exemple

Comment on fais

Moi j’ai sa

@harsh epoch

[harsh epoch]

Vous pouvez l'activer sous Panneau -> Style de la liste déroulante

Assurez-vous que l'option "Enable select style" est activée
Sous "Dropdown Item(s)", attachez chaque panneau que vous voulez voir apparaître

[sharp lion]

Je suis sur mobile on peux pas ?

[harsh epoch]

Évitez de me demander de l'aide

[sharp lion]

Pardon

Mais juste sur mobile on peux ?

[harsh epoch]

Vous pouvez, vous pouvez y accéder de la même manière via le tableau de bord

[sharp lion]

Ok merci beaucoup

A la prochaine

C’est quel commande Lewis

/quoi ?

Fais comme sa *Panel

Pzr exemple

[harsh epoch]

L'ordre dans lequel vous les définissez est l'ordre dans lequel ils apparaîtront

[sharp lion]

Ok mzis

Non c pas sa

La commandes pour aaler sur le panel

Tableau de bord pardon

[harsh epoch]

Vous vous demandez comment accéder au tableau de bord ?

[sharp lion]

Oui

[humble sequoia]

https://tickettool.xyz/manage-servers

[sharp lion]

Jài pzs de premium

[harsh epoch]

C'est le lien vers le tableau de bord, ce serveur utilise le bot premium donc il a été envoyé à partir de celui-ci. Le lien fonctionnera toujours et vous mènera au tableau de bord.

[sterile hound]

Is transcript chennel a premium feature only now?

doesnt seem to be working

[harsh epoch]

It'a available on both. Can you run /debug in your transcripts channel if it's not working?

[sterile hound]

oh it does seem to work... though you have to click on the "transcript" button which is kinda annoying

is there a way for it to auto-transcript on ticket delete/close

[harsh epoch]

unfortunately auto transcripts are a premium feature, so you'll have to use the button to generate them

[sterile hound]

Bruh

Gonna just switch to another ticket bot everything is just premium blocked lol

[scenic plinth]

...

[wise pecan]

👋
Anyone know why non support team roles could be deleting tickets?
I have "Support Team Only" checked in the delete options (see attached)

[harsh epoch]

Hey! Do the roles deleting them have access to view a closed ticket by chance?

[wise pecan]

Yeah, they do

Im also not sure we are doing that part correctly either, we had an issue where support would respond and close prior to the ticket submitter being able to even see the response

There might be a better way to address ^ than we are

[harsh epoch]

They could be using the buttons. Make sure you've set the permissions for buttons as well as commands.
Panel -> Buttons -> Button Close Ticket -> "Support Team Only"

[harsh epoch]

You could ask your staff team to use /closerequest where the user can then press a button to close the ticket once they've read it?

[wise pecan]

hm ok yeah thats a good idea

[wise pecan]

ah ok, I figured the buttons were just delegating to the commands and their permissions internally 😭

That probably resolves it then, thank you for the help 👍

[harsh epoch]

No worries!

[lapis condor]

Can someone help me find the id of my panels, I’m trying to set up multi panel but it’s adding another one I don’t want. I’m hoping by adding each id together it will get rid of the unwanted one.

[scenic forum]

This is panel ID 2
You have attached 2 additional panels aka multipanels to your panel
Therefor you have a total of 3
Support, Staff report, General Support

[lapis condor]

Then why is “open commission” still showing up?

[scenic forum]

Thats from your Support panel
Check panel config -> buttons -> Create ticket (This should state Open Commision)

[lapis condor]

Holy moly

I had it named the wrong thing this entire time 😭

After I cloned it

Thanks twin

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 328)

[scenic forum]

[jade topaz]

Hey my ticket bot is having a problem please help

I use panels Which put seperate tickets in seperate channels if that helps

[scenic forum]

Could you elaborate this part?

[jade topaz]

Ill send an ss

so basically if they create a tiucket it goes in that category

@scenic forum

[scenic forum]

Please be patient

[jade topaz]

Alright my bad sorry

[scenic forum]

are all panels that create tickets affected or only a specific one?

[jade topaz]

I dont know what you mean but theres in total 10 panels and 10 tickets each ticket has its own seperate panel

[scenic forum]

does this error appear for every ticket you create or only a specific ticket

[jade topaz]

Every ticket

[scenic forum]

Looking at the screenshot above
Did it work before and now stopped working?

Can you run /debug inside the panel channel aswell as a still open ticket

[jade topaz]

I ran debug inside the channel and strill dosent work

[scenic forum]

Can you run it inside the panel channel aswell (the channel that you create the tickets over)

[pseudo ravine]

Please ensure a security bot isn’t automatically deleting the ticket channel

[jade topaz]

Yes i ran it inside still does not work

Do you need me to invite you to my servere so you can check?

[scenic forum]

Please ensure a security bot isn’t automatically deleting the ticket channel

[scenic forum]

All support must be done within the server

[jade topaz]

Let me see

[jade topaz]

Thank you so much that was the problem

[iron night]

Gave +1 Rep to @scenic forum (current: #23 - 330)

[jade topaz]

Im so sorry to waste your time

im so stupid to not check that

[scenic forum]

This is a support server to help, you didnt waste anyones time

[fiery cradle]

I need help. I have 0G NFT nodes. I delegated my NFT nodes on the 0G page via the Arbitrum network. This is an error. How can I roll back the NFT node delegation and fix it? When will the team fix the issue?

[humble sequoia]

@fiery cradle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

@tawny onyx

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bitter parrot]

Yoo guys
I have made some good changes in our test server on ticket tools server and i now wanna to bring them to our official server - i there anyway to copy paste all changes?

[foggy anvil]

Hi, I have added the bot to the server. Before buying premium i wanne see the fueters. But before in finished i have no more acces tot this server. How i can have acces to the server on tickettool website?

[harsh epoch]

Hey there!
Refer to the embed below

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[harsh epoch]

Hey! Can you check that you have the Administrator permission, or an access role wasn't accidentally removed?

[foggy anvil]

i still have al rights. I am not the owner but i can do everything.

[harsh epoch]

Can you run /permissionlevel?

[foggy anvil]

Yes, but it d'snt' answer

[harsh epoch]

It looks like you've switched bots, but don't have ticket tool gold in your server. You can invite it here:
Dashboard -> Server configs -> Invite premium bot

[grave kestrel]

Hey everyone, I’m Pneumothorax. I can’t use a card and faucets aren’t working. I need just 0.00005 SOL for gas to move some funds from Brave Rewards to my wallet. Any help would be awesome, thanks!

[humble sequoia]

@grave kestrel

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wintry forge]

Hello

[humble sequoia]

@wintry forge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wintry forge]

Order for Aro pod yet to receive it

[worldly helm]

You‘re in the wrong server! We can‘t help you.

[uneven wing]

How do I make a ticket. It won’t let me. I don’t know if I’m doing it right.

[mighty thistle]

Can you elaborate further? Are you the staff trying to make a panel, or are you a member trying to open a ticket for a staff team?

[uneven wing]

I’m a member trying to make a ticket for staff.

[mighty thistle]

Okay, what is happening when you attempt to open the ticket?

[fair totem]

I made a ticket but none except me(owner) are able to acess it

it shows you dont have permission to use this

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[fair totem]

tysm it worked

[uneven wing]

Like, what do I click on to make the ticket.

[mighty thistle]

If they've sent their panel, it may have a button, dropdown menu, etc.

Or they use command style, where you use /new in a channel, or the prefix version. (Default $new)

I'm not able to understand where the discrepancy is without that information.

[manic ocean]

how do i fix this,i literally gave it every perm possible.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[harsh epoch]

@manic ocean

[manic ocean]

ok

thx ❤️

bro i still cant do it,idk if im an idiot or no

can i give u perms and u can do it for me while were in call and u ss,imma be muted tho

[scenic forum]

All support must be done within the server, joining other servers for support isnt allowed

[manic ocean]

bruh

then how do i do this,ive been literally trying to do this bot for like an hour now istg

im either jst an idiot or im missing something

[harsh epoch]

Can you show me what the message with the emoji in looks like?

[manic ocean]

im doing dropdown style

[harsh epoch]

That's alright! Can you show me the item?

[manic ocean]

this?

im using the mail emoji

[harsh epoch]

If you're using the dropdowns, you won't have a create ticket button.
The issue is happening on the second item in your dropdown list. Panel -> DropDown Style -> Dropdown Items

[manic ocean]

this?

[harsh epoch]

Yep! the issue is on the "Support" item, make sure to use the emoji picker on the dashboard and try again

[manic ocean]

yep it worked

thx,i guess i was jst a complete and utter idiot

[harsh epoch]

No worries! Glad it's working

[young citrus]

hey so i got a very great question, so i was wondering if its possible to use Discohook Utils X Ticket Tool? is it possible?

[mighty thistle]

There is no direct integration compatibility at this time. But if you wanted to experiment with webhooks into Ticket Tool (maybe another app that speaks to Discohook when it detects that a ticket is created? Or staff members create webhooks for each ticket?), then that is the sort of option available to you!

[young citrus]

thank you for taking your time to let me know, hopefully it happens, thank u sm

[iron night]

Gave +1 Rep to @mighty thistle (current: #52 - 59)

[shut herald]

how do i get the ticket to ping a role when opened?

[harsh epoch]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh epoch]

@shut herald Refer to the embed above

[severe horizon]

Hi got ticket till to log in my log channel but have error message need embed links. Checked

I’ve checked permissions and it has

[harsh epoch]

Can you run /debug in that channel please?

[harsh epoch]

Can you show me the bots role has those permissions inside that channel?

[severe horizon]

I got this Permission Embed Links is required to send this embedded message.

[severe horizon]

Dam it wasn’t checked. I’d been try three times. Thx.

[iron night]

Gave +1 Rep to @harsh epoch (current: #48 - 65)

[harsh epoch]

No worries!

[wind walrus]

Can anyone help me set this up i cant seem to figure it out.

[jade topaz]

$help

[humble sequoia]

What is the prefix and how do I change it?

The prefix is what goes before any command, by default the prefix is $ but you can customize it following these steps:

1. Open the Server Configs tab in your server's dashboard
2. Update the prefix editing the Command Prefix field
3. Save changes
Note: Ticket Tool also supports slash commands which you can check by using the / operator on the chat box.

[young bear]

Oi

Algum adm

[humble sequoia]

@young bear, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[young bear]

Eu queria saber quando vai sair meu ban

Como eu Faso

[humble sequoia]

@young bear

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[teal yew]

who can ping support ticker channel i dont see it

its glitched for me

[harsh epoch]

#🎫│make-a-ticket

[dreamy oak]

need help

[jade topaz]

How can we help ?

[dreamy oak]

the bot doesnt work on my serv

[jade topaz]

What do not work ?

[dreamy oak]

it said that the app doesnt respond

[jade topaz]

Do the Bots has Admin?

[wind vigil]

Please help me, I want to set a timeout for creating a ticket. For example, I created a ticket, and I need to wait a certain amount of time before creating a new one.

[jade topaz]

Just set the User Limit to one as it is by default ^^

[wind vigil]

it is necessary that after closing a ticket, the user cannot create a new one for example for an hour or two

[jade topaz]

Idk if its even possible

[wind vigil]

Is it impossible?

[scenic plinth]

Setting a "timeout" isn't possible at the moment no.

[obsidian wasp]

Hi.

We set up the bot a few days ago and it's been working well.
Somebody joined today and created a ticket but it didn't give them 'read message history' permissions. The bot has the permission showing as green when I view it on the dashboard.

Advice on how to fix this would be appreciated please.

[tribal cedar]

Thats in menu -> permissions -> user opened perms

[obsidian wasp]

thanks.