🆘│community-support

[worldly helm]

The limit is 45 per category and 500 per server.
After you add a category on your dashboard you don‘t need to do anything.

[naive elk]

Sorry - can you clarify if there are different limits for number of tickets and number of ticket categories in a server?

[worldly helm]

The limit, set by discord is 50 total categories per server. There is no limit of tickets set by us, only discords limit will apply there (500 channels).
Is that what you mean?

[naive elk]

Yes that is what I meant, thank you for clarifying, I think I was just misunderstanding. Trying to get up to speed with this server.

What do you recommend once we hit our ticket limit?

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 983)

[worldly helm]

The only thing you can do to continue tickets being created is deleting some. To not hit the limit I suggest saving the transcript and deleting closed tickets. You can also use threads for tickets to not get a 500 limit. Thread tickets is a premium feature though.

[north veldt]

I have maybe deleted some server emojis ig but dont know what this error is for like whats actually gone wrong and how do I fix it?

@iron night

[barren minnow]

gng how do i fix the greetings zen i wanna change it into a diff word

[ionic sphinx]

Why is this happening? @iron night

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@north veldt refer to the embed above

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@barren minnow refer to the embed above

[scenic forum]

Can you use /debug on your server?

[ionic sphinx]

I’ll give it a shot

[ionic sphinx]

It also doesn’t like it apparently

[scenic forum]

The bot is missing the view channel permission inside the channel

[ionic sphinx]

OHHH

[barren minnow]

tysm

[vague jungle]

guys i need help

cliam ticket choice didn't appear

it becomes for premuim ?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

Claiming is a premium feature, yes

[crude token]

Help Anyone

I opened a ticket

A mistake came out

I did something, there was no ticket

And when I want to open a ticket again

But this ticket is nowhere to be found

How to fix it

?

[harsh epoch]

Hmm, must be specific to certain phones then.
But in that case what Ryan suggested is probably your best option if someone hasn't found a better way yet

[foggy umbra]

How to solve

[arctic arch]

Hi, I have something urgent. Woman who said are from world of woman made me pay them $2100 for advertising help and when I paid them they disappeared…. Can someone help me get my money back…?

[harsh epoch]

Does ticket tool have permission to view channels inside your ticket category?

[humble sequoia]

@arctic arch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[exotic igloo]

Please ban this person

[humble sequoia]

@exotic igloo

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Are you staff on the server?

[foggy umbra]

Owner

[scenic forum]

Can you run /debug in that channel?

[foggy umbra]

Hmm

[scenic forum]

When you try to tag the ticket 20, does it appear or become clickable that way?

[foggy umbra]

Ticket was created but not show

[scenic forum]

I'm afraid I'm not sure at all what's causing this
Please open a ticket at #🎫│make-a-ticket to receive a staff members help
Would appreciate if you tell me the solution once helped

[exotic igloo]

Please ban this person

[humble sequoia]

@exotic igloo

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[static forum]

Hi Guys, I created a category that members can see and cant do anything. And I made that the tickets get send in this category. But members can see them because the category apears when the ticket gets created or they can see it in „Suggested“. How do I get the tickets to do not appear for just members.

[scenic forum]

Out of curiosity
Can you show me the audit log part of ticket tool creating the channel and maybe something that happens afterwards?

[scenic forum]

Suggested means you need to subscribe to the category the tickets are in

Once you add this tick for your servers ticket category they should show inside the ticket as intended

[static forum]

But my second account can see them

And he should not

Even without the sub

[scenic forum]

Can you check
Panel config -> permissions -> everyone role permissions -> edit closed and opened -> view channel ❎

[static forum]

Oh okay ill try

Okay thanks its working

[surreal vale]

hello,how can i set trigger like this？

it can not recognize trigger

[humble sequoia]

@surreal vale

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[surreal vale]

can someone help me？

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[foggy umbra]

@scenic forum ANY BOT WAS REMOVED THE TICKET

[paper summit]

Can anyone help? Can someone help please?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[paper summit]

Can someone help me? I made a purchase here with you and you stopped responding to me and they won't send the robux.

[humble sequoia]

@paper summit

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[neon yoke]

Anyone knows to to set a message to be send when opening a ticket ?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@neon yoke refer to the embed above

[neon yoke]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 306)

[bleak wharf]

hello everyone
my dashboard has no servers, altho i have followed all the steps in docs

do i have to be an owner or is administrator enough?

[halcyon folio]

Owner I think.

[bleak wharf]

i am ower on my other acc, but i gave my self administrator perms and it worked, thanks

[iron night]

Gave +1 Rep to @halcyon folio (current: #421 - 1)

[humble sequoia]

@fluid trail

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[trim ice]

Bonjour

[mighty helm]

i am having trouble with transcripts not going inot the transcripts channel. i made one and set it on the dashboard but still get this error

[harsh epoch]

Is the channel set for the correct panel?

[mighty helm]

what do u mean

[harsh epoch]

Does the panel you're editing the settings for match the panel that the ticket was opened under?

[fluid trail]

@humble sequoia Bonjour, désolé de passer par vous mais je n'arrive plus a accéder a mes service via mon compte et cela depuis le mois d'avril, pouvez vous m'aider je ne sais plus quoi faire ( je connais les règles et je sais qu'il faut ouvrir un ticket mais c'est une option a laquelle je n'ai plus accès depuis bien longtemps également et je voudrai pourvoir profiter des services de l'iptv)

[harsh epoch]

Vous êtes au mauvais endroit. Nous ne pouvons offrir d'assistance que pour les problèmes liés à Ticket Tool

[fluid trail]

Je comprend mais je ne comprend pas où je peux ouvrir un nouveau ticket et comme je l'indique sur mon message je trouve aucune solution depuis avril , j'ai payer un service auquel je n'ai pas accès

[harsh epoch]

Nous ne pouvons pas vous aider pour les problèmes qui ne sont pas liés à l'outil de ticket. Vous êtes au mauvais endroit

[fluid trail]

@harsh epoch ou dois je envoyer mon message , indiqué moi la bonne marche a suivre svp

[mighty helm]

you mean the catagory permissions?

im confused.

[harsh epoch]

Nous ne savons pas quelle équipe d'assistance vous devez contacter pour résoudre ce problème, et nous ne pourrons malheureusement pas vous le dire.

[harsh epoch]

On the dashboard you'll see a list of your panels, check the name of the selected panel.
Inside discord, at the top of your "Create a ticket" message, you'll see the panel name.

Check to see if these two match

[narrow sparrow]

What can I do when the ticket tool keep saying “interaction failed”

[scenic forum]

Can you use /debug on your server?

[narrow sparrow]

I don’t think I can..

[scenic forum]

Youre not staff on the server?

[narrow sparrow]

Yes

[scenic forum]

Then im afraid there's nothing we can do. You'd need to contact a staff on their server

[narrow sparrow]

Okay..thank you though

[mighty helm]

i dont see panel name

[harsh epoch]

Can you show me what your ticket tool dashboard looks like?

[scenic forum]

What happens when you run $transcript inside the ticket?

[mighty helm]

i think i figured it out

[scenic forum]

What was the issue?

[mighty helm]

i had 2 panels and didnt realize it

im using 1 and 4 only and only had 1 a set transcript channel and 4 wasnt set

so members who used the 4 it didnt allow to save transcripts

[scenic forum]

Aslong as it works now
Also nice vi banner

[mighty helm]

thank you haha

[north bramble]

Hi, any idea why I keep getting this message? The bot role and ticket tool role both have administrator permissions on.

[harsh epoch]

Do you have the administrator role or an allowed dashboard role, you'll need that to access the dashboard

[north bramble]

On my server I have done the administrator role, I can't find a dashboard role

[harsh epoch]

Is that on your account?

[north bramble]

The owner of the group has switched the permission on, I'm a leader

[harsh epoch]

Can you use /debug in any channel please?

[north bramble]

Sorry about this, and thanks for your help

[harsh epoch]

It looks like you don't have any permissions for ticket tool. Are you able to reach out to another staff member and ask if they can give you permissions to access it?

[north bramble]

Ah okay so they will need to log in and give me permission. Will give it a go thanks very much!

[iron night]

Gave +1 Rep to @harsh epoch (current: #56 - 39)

[ruby stone]

could i get this with ticketool? Like, Each country gives you a different form

[harsh epoch]

You can use the dropdowns feature to create the list, and then use the forms feature on each panel to create the forms for different languages. See the embeds below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[ruby stone]

Where can I find those functions on the website. Is Premium necessary?

[harsh epoch]

Both are available with the free bot. You can find the options here

[scenic plinth]

well.

[jade topaz]

Thank you.

[sudden oyster]

where can i make an appeal

[harsh epoch]

Is this related to Ticket Tool?

[sudden oyster]

mb , idk even, I got banned and want to contact the moderators

[harsh epoch]

If this is related to ticket tool, i'm assuming #🎫│make-a-ticket would be your best option. If it isn't related to this server, or this bot, then you're in the wrong place

[sudden oyster]

is there a chance that they will help me??

[scenic plinth]

If you were banned from this server, you need to fill out the appeal using the appeal button that was attached to your ban message in your direct messages. We cannot help you in regards to Roblox bans.

[jade topaz]

Sorry I don’t know why this is happening

[harsh epoch]

Discord seems not to like you for some reason 😭
But you can do that by going to Menu -> Tickets and change the Ticket Opened channel name to include the {ticket.user.name} variable.
Note: Changing ticket names is a premium feature, so this won't be possible on the free bot

[sudden oyster]

wdym? I got banned from Fisch, can't the moderators help with this problem?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic plinth]

No, refer to above.

[jade topaz]

I’d like to show you something in a moment since I don’t have it with me right now. If it’s a premium feature, I’ll remove it, but do you know why my transcript format stays the same instead of changing to the more detailed version as shown?

[harsh epoch]

Can you show me what you mean by "more detailed version"?

[harsh epoch]

What does it currently look like?

[jade topaz]

Just the basic one

[light moat]

Excuse me, I am an Arab and I have a Discord server. I made a ticket to it, but it does not mention the administration. What is the problem? Or how do I make it mention the administration on the server?

[harsh epoch]

that's just the Logging feature, in order to enable transcripts follow the instructions below

[light moat]

please help me

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[light moat]

Excuse me, I am an Arab and I have a Discord server. I made a ticket to it, but it does not mention the administration. What is the problem? Or how do I make it mention the administration on the server?

[harsh epoch]

@light moat Refer to the embed above named "How to automatically ping my support team on a ticket?"

[light moat]

Could you explain more to me please?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[coral saddle]

I’m trying to set this up for a server I moderate for, I have added it to the server but it doesn’t show up on the webpage dash board. I also added it on my personal server, that one does show up on the dashboard.
Can only the actual server owner access the dashboard? I tried looking for this information elsewhere and was not able to find anything that said either way.

[harsh epoch]

Only those with the Administrator permission, or an allowed dashboard role can access the dashbaord

[coral saddle]

I do have full administrator permissions for the server in question

The server owner has no experience with discord so I have been working on setting it up for his community

[harsh epoch]

Can you run /debug in any channel and send a screenshot of it?

[coral saddle]

Anything I try to do just says it cannot respond. I did have the server host confirm that my role was an administrator role and had full administrator capabilities.

[harsh epoch]

Looks like it could be missing some permissions. Make sure the bots got permission to Send Messages, View Channels and Embed Links and then re-run the command please?

[sudden oyster]

Lewis can we talk in private chat?

[harsh epoch]

No, sorry. Please keep things to this server

[sudden oyster]

oh

[coral saddle]

Same issue is occurring

[smoky void]

do it on channel level to be 100% safe

[jade topaz]

Hi!!! I still have a few things I’d love to ask you and that’s if you don’t mind, it’s cause I have to go for now. Thank you so much for all your help today! Would you be available tomorrow to continue just a something small left?

[iron night]

Gave +1 Rep to @harsh epoch (current: #55 - 40)

[harsh epoch]

If i'm around then of course! If i'm not then there's others here that are able to help too

[smoky void]

Hello, to my understanding support team roles are supposed to work by panel, right? which should also apply to /add, /remove, etc...
I made 2 different panels each have a different support role. A member with 1 of the support team role managed to use the commands in the other panel where the role shouldn't have access. is this intended? i triple checked /add configs, both panel general configs and there's not misconfigurations. It feels like a bug where it requires to have either of those roles and it'll work on whichever panel.

[jade topaz]

Thank you so much again I really appreciate it.

[iron night]

Gave +1 Rep to @harsh epoch (current: #55 - 41)

[jade topaz]

Byeee

[harsh epoch]

I believe having a support team role will give them permissions even outside of that ticket. If you don't want them to be able to run commands for the other category, you could make it so they can't type or see tickets from that category?

[smoky void]

Yeah that's what i did. But when they created a ticket in the other panel, they were able to use the commands. I assumed they wouldnt be able to since it's outside of their scope.

[harsh epoch]

Does their role allow them to view all channels? If not, you could set the support team role for the first panel as an additional role for the second panel and then remove their permissions to type. Although it doesn't just stop commands but will stop them from typing anything.

Could be a potential solution but i'm not 100% certain

[harsh epoch]

Permission Level: 0 - User
You won't have any permissions to manage ticket tool. You'll need the administrator permission, or you can ask the server owner to follow the instructions below and allow your role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 15, 2025, 7:58 PM

[smoky void]

actually... i got an idea, i could block slash commands in the channel from the integrations page on the server settings
is there a way to disable message commands though?

[coral saddle]

Hmm, I’ll see what I can get figured out. From what he showed I have full admin capabilities in the discord. But I’ll try to walk him through getting me access to the bot. Thank you!

[harsh epoch]

I don't think there is, but you might be better off to #🎫│make-a-ticket and someone will be able to give you some more detailed information

[smoky void]

oh, alrightt. Thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #55 - 42)

[signal tendon]

Hey guys

How y’all day today going

[normal crag]

where can find my key guys

plz

[scenic plinth]

Your key?

[normal crag]

yeah

it not send in email

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[normal crag]

how to start it

pay money

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[normal crag]

it not work

can plz help me how to get key

[humble sequoia]

@normal crag

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[terse nacelle]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[terse nacelle]

ok so I have invited the bot to my server and everything like that but it keeps saying when I go on the ticket tool that it isnt in my server (should I send pic)?

[lunar solar]

Have you clicked sync servers at the top there?

[terse nacelle]

yeah

I clicked it like 5 times

and I kicked and added bot back

[lunar solar]

Please do /permissionlevel in you a channel in your Discord server that Ticket Tool can respond in & or /debug

[terse nacelle]

ok thank u

[lunar solar]

Let me know the results please

[terse nacelle]

I am permission level 0

[lunar solar]

In that case you will need someone with appropriate permissions to grant you access.

This can be done one of two ways, either a role that you already have or a role made specifically for this purpose can be added to Dashboard roles on the website and that will allow you access to the Dashboard.

The other not recommended way is to make you a Guild Administrator.

For reference the only people who can access the website:

• Guild Owner
• Guild Administrators
• User who have a Dashboard Role

See below details about adding Dashboard Roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 15, 2025, 10:24 PM

[terse nacelle]

thank u!!

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 445)

[lunar solar]

No worries, any further issues let us know. Have a good day.

[terse nacelle]

u too

[open oyster]

Yo can sum1 help me out how do I get a ticket not for 2 other ticket vcs

[scenic forum]

Could you elaborate what you mean?

[open oyster]

So I need to put a ticket bot in my support ticket and purchase ticket in my server

@scenic forum

[scenic forum]

Please dont ping me, ill respond when i can

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[open oyster]

Ok sorry mb bro

[scenic forum]

Refer to the embed above
Create 2 panels one for Support and one for Purchase and adjust them as you like

[ruby stone]

i can do this in the ticket tool?

this think dont work

i need the same panel

[scenic forum]

Each dropdown options needs their own panel

[ruby stone]

but i need the same panel bro

[scenic forum]

Its a discord limitation
Each dropdown needs its own panel

[ruby stone]

but they work to the same message?

[scenic forum]

If you just copy the panel, that will work aswell as its a different panel aka different value

[scenic latch]

Please I need a ticket tool

[harsh epoch]

To invite and setup the bot follow the instructions below

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[scenic latch]

Okay

[elfin lynx]

I need to push my battles back for a bit

[royal ravine]

How did you guys make two discord bots but are just one

@humble sequoia
@pseudo glen

[pale timber]

What is Equity Edge? My account exploded at 320. Explain to me why I didn't break any rules.

[timid tapir]

Guys

Why cant i make a ticlet

I don't think i have an active ticket

[jade topaz]

Maybe you have a ticket opened already

[timid tapir]

I cant see the ticket

[jade topaz]

Did u scroll up and down?

Ask a moderator from that server to see where opened tickets end up

[safe edge]

i made a category and put it in the dashboard but its not going to the category, when i drag ticket holder cant see

[jade topaz]

They can delete your ticket if you can’t see it

Or remove you and add you back

[grand bobcat]

the solution?

[scenic forum]

Your account needs a verified email and or phone number

[scenic forum]

Can you show you having selected a category in the dashboard?

[grand bobcat]

@scenic forum
I’m clicking here to write the content I want in the panel, but the keyboard doesn’t appear or I can’t type.

[harsh epoch]

Editing the message content for panel messages needs a premium subscription

[pearl gorge]

Hi can someone help me?

[sonic ocean]

?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pearl gorge]

I am trying to set it up but it won’t work

[sonic ocean]

show

[sonic ocean]

@harsh epoch

[lunar solar]

Please do /debug

The same message will appear

[harsh epoch]

Please avoid pinging me

[sonic ocean]

sorry

[sonic ocean]

how do I apply for staff? (If possible)

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[pearl gorge]

It did

What next?

[sonic ocean]

How do I apply VIA applications?

[lunar solar]

All of these permissions are missing from how-to-hire

[pearl gorge]

Thanks

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 446)

[lunar solar]

No worries

[sonic ocean]

How do I apply VIA applications?

[lunar solar]

I was getting there, apps are posted in #📣│server-news when applications open so keep an eye out for the message for the respective language/s you speak and apply then. Apps are currently closed.

[dusty ice]

how to connect a server? Please help me

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[harsh epoch]

@dusty ice Refer to the embeds above

[lunar solar]

You have a ticket open #1417485839507652701, please respond in the ticket.

[dusty ice]

I cannot invite ticket tool to my discord

Its show me the window

[lunar solar]

Are you a Guild Owner or Guild Administrator? You at minimum need the Manage Server permission to add bots to a server.

[lunar solar]

Additionally Ticket Tool Support is this Discord not yours.

[dusty ice]

So..what can i do now?

[lunar solar]

Have you tried selecting your server in the dropdown list?

[dusty ice]

There is no server

[lunar solar]

Then you do not have enough permissions to add it to the server.

You will need to ask someone with the correct permissions.

[dusty ice]

Is that a discord setting problem?

[lunar solar]

You need to contact someone from the Discord server you are trying to add Ticket Tool too that is either:

• Guild Owner
• Guild Administrator
• Or a user who has been granted the Manage Server permission within one of their roles.

[willow crane]

How to change the bots username?

[harsh epoch]

You can add a "nickname" to the bot, the same way as you would a regular user

[willow crane]

Thanks! @harsh epoch

[light moat]

help me

were ticket

[harsh epoch]

Can you elaborate? What do you need help with?

[cinder patrol]

when i use my bot and someone creates tickets, it says Ticket-0001 or 0003 like the numbers.
Is it possible to make it so that the ticket says the reason, that why was the ticket made??

[humble sequoia]

━━ ali's inquiry has been moved to a ticket ━━

[harsh epoch]

It is possible, although it's a premium only feature.
You can use the {reason}variable inside your ticket name, by going to dashboard -> Ticket -> Ticket Opened channel name

[cinder patrol]

oof

[azure bone]

the ticket bot wont let me only add certain rolls to the support team

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[light moat]

@upper flower

[raven flame]

@humble sequoia @humble sequoia

[tender aspen]

can someone help me so i got a ban on hoods of chiraq because they thought that i had spooft the native its like where yo spawn many cars and planes to the server and i dont know why they did that they refused to help me and pc check me they only sent a clip of me walking around can someone please help me and they bann me on their dc

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bleak seal]

Hi! Someone can help me? I try to enter in the app but there is a this message: “Your list is not valid. Please, check your list and try again”. I press the “change list” bottom, but the message is repeated.

The next message is in the app too: An error occured while getting data for your provider.

[wild barn]

hello how do i make my ticket look like this for example

@covert swallow help?

[harsh epoch]

Looks like it's just many panels sent one after another. So as long as you create a panel for each type and change the settings accordingly, it should be as simple as sending them one after another into that channel

[wild barn]

coulde u help me by chance

id be open to screenshare and u just tell me or type what i do ?!

if u can ?

[harsh epoch]

I wouldn't be able to join a call, but I can talk you through it here if you need help with parts of it

[wild barn]

u can be on defen if that helps

ill just share my screen

no need to speak if your not willing to i have full respect for that

id be thankfull for any help

[harsh epoch]

Problem is i'm with someone else watching a movie at the moment, but if you let me know what parts you need help with i'll be able to help in this channel

[wild barn]

i need a modorator mangement and admin ticket like tjhe pic but i got no clue how to

sorry for any misspelling type to fast xd sorry again

[harsh epoch]

That's alright!
You'd start by creating the panels itself, you can follow the instructions below for that

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[wild barn]

OHHH

i never knew i coulde do that

[harsh epoch]

dwdw,
Once you've created the first panel i'd recommend making the second and then focus on changing the style and permissions

[wild barn]

okay

[wild barn]

i lowkey understand nothing coulde u ping me when u have time to explain in vc if u can ?

[harsh epoch]

give me a second and i'll load discord on chrome

[wild barn]

okay thank u sorry to waist your time very thankfull tho 😭 🙏

[iron night]

Gave +1 Rep to @harsh epoch (current: #55 - 43)

[harsh epoch]

im going to assume you can screenshare, but try in the Community Support channel

[wild barn]

yes

[wild barn]

what do i do =!

[harsh epoch]

Start by creating the panels you want using the green + icon on the side

[wild barn]

i made the once i need

[harsh epoch]

Now you've done that select the first panel that you created, do you want it to ping your support team or anything like that?

[wild barn]

yes it needs to ping

admin ticket ping only admin same for mod ticket

mangement pings both like owner and magement thingy

[harsh epoch]

Okay for that first open Messages -> Edit Ticket Message on the dashboard, and then inside your server can you run the command /id {Role} please?

Use the @ symbol, following by the role name

as if you were pinging it

As an example if your role was called "Test" you would use /id @Test

[wild barn]

i ddi it

did

[harsh epoch]

Repeat that same process for any other roles you want to be pinged in those tickets too

[wild barn]

okay

ok how do i fix the description

[harsh epoch]

The description that would appear when they're creating a ticket, or once they're inside the ticket?

[wild barn]

when they make it

like this server

[harsh epoch]

For that, you'll want to go back to the "Messages" page (Dasboard -> Messages), and select "Edit Panel Message"

[wild barn]

i cant type there

[harsh epoch]

Make sure you press where it says ➡️ Embed Editor - 1

{panel_name} will say "Moderator Ticket" for that panel

You can edit where it says "To create a ticket use the Create ticket button" to say whatever you'd like though

[wild barn]

i cant whrite there tho

[harsh epoch]

You can in this section

[wild barn]

is that it now?

how do i put them in my server now?

[harsh epoch]

Unless there's anything else you want to do then yes

[harsh epoch]

For each panel, there's a row of buttons at the top. Use the blue "Send" button and select the channel you want to send them to

[wild barn]

how do i remove this

[harsh epoch]

You can't remove the branding on the free bot

[wild barn]

oh ok

i think i understand the bot better now

thank you so so so much for your time i am so thankful

[harsh epoch]

That's alright! Glad it's working how you want:)

[wild barn]

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #54 - 44)

[harsh epoch]

Byeee 👋

[wild barn]

byyee

[wild barn]

can you make so it instaltly closes and dont need to press this

??

like removes and stuff

[harsh epoch]

Dashboard -> Menu -> General -> " Two step Ticket" :)

[graceful gulch]

When I send a ticket message, it is available to the people on the server, but when a new person enters, it does not appear to him.

[wild barn]

Witch one ?

[graceful gulch]

So what is the solution?

[wild barn]

nvm fixed

[wild barn]

ok how do i make so only the roles can close the ticket ?

@harsh epochso sorry to bother u again but other people cant see the tickets how do i fix that ??

[open geyser]

Can ticket tool open ticket if a webhook sends $new?

[harsh epoch]

Menu -> buttons -> Close ticket -> Allowed roles

Or use "support team only" if tags correct

As a side note, please avoid pinging me for support

[harsh epoch]

Who do you mean by "Other people", your staff members?

[wild barn]

can i show you?

[wild barn]

sorry for pinging you

[open geyser]

Yes no?

[harsh epoch]

Im out grabbing dinner at the moment but after im back and ive eaten, then if im free of course

[open geyser]

Thanks for ignoring

[harsh epoch]

You're not getting ignored, if youre patient with us you'll get a response at some point

[open geyser]

Its a yes

Or a no. Not that hard

I know why i hate this server.

[wild barn]

ok plsping me when

[harsh epoch]

Im 90% certain it wont, as ticket tool needs a bot ID (or for it to be a user) for it to respond to commands.

Remember that we dont have to be here and are helping out of our own time. Getting annoyed at not getting a response in seconds is pointless

[scenic plinth]

You need to be patient and respectful. Lewis was in the middle of helping someone else, you were not being ignored.

[graceful gulch]

What about my q ? @harsh epoch

[open geyser]

Like every message on this server. It got ignored

[scenic plinth]

...knock it off.

[harsh epoch]

Can you check that the roles have the Read Message History permission for your tickets?

[graceful gulch]

From the discord app or tickettool website?

[harsh epoch]

On the ticket tool website

[graceful gulch]

Where do i go

[wild barn]

are you done soon ?

[graceful gulch]

@harsh epoch are u there?

[harsh epoch]

Menu -> Permissions -> Ticket owner permissions

[harsh epoch]

Back at my desk now if you still want the help

[wild barn]

okay hop in vc ?

[harsh epoch]

I can hear

[cinder thunder]

I have given the ticket-tool bot all possible permissions and i still get this message when i try to send the ticket panel to a channel

[harsh epoch]

Can you make sure that the member role has the permission to Read message history for your ticket channel?

Having View channel doesn't neccesarily mean they can read the history

Yep!

Make sure that's enabled

Remove the send messages option and it sohuld be fine

That should work now. Roles will take priority over the everyone role, so if you had read message history off for the member role it will take that

it's Two step Ticket you need to disable, not Two step close

Yep!

[lucid yew]

hi, is it possible to assign a role once a user generates a ticket and then remove the role if the ticket is closed?

[worldly helm]

Hello! 👋
Yes that is possible but it requires a premium subscription.

[lucid yew]

oh

thanks for the support

[worldly helm]

[harsh epoch]

That's it for now for the stuff you've asked about.
Actual roles will take priority over everyone

that's fine! I'll see messages eventually, but there's others here too that are able to help just as much :)

it needs the ping i'm pretty sure

[wild barn]

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #54 - 45)

[harsh epoch]

i've never tried with username though

that's okay!

Byee 👋

[cinder thunder]

I have given the ticket-tool bot all possible permissions and i still get this message when i try to send the ticket panel to a channel

[harsh epoch]

Can you run /debug in that channel please?

[cinder thunder]

https://discordapp.com/channels/509192800865353738/662692902245498910/1417588153836900404

[lucid yew]

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 984)

[lucid yew]

do you also know of any altneratives to this issue lol

ik it's counterproductive to ask for altneratives because you work for ticket tool, but just wondering

[harsh epoch]

Can you send me a screenshot of it? I don't have access to the links

It's failing because of an emoji by the looks of it

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[cinder thunder]

ahh, can i not use custom emojis?

[worldly helm]

Unfortunately I do not 😅

[cinder thunder]

it works now thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #54 - 46)

[harsh epoch]

No worries!

[lucid yew]

thanks @worldly helm LMAO

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 985)

[worldly helm]

No worries! Have a nice day

[light moat]

help

we’re ticketed

[light moat]

#🎫│make-a-ticket

[sonic ocean]

if I boost server, do I get premium (if I don’t cancel it)

[scenic forum]

Premium can only be acquired via money or special giveaways done sometimes on the server

[sonic ocean]

oh

🙁

[icy drift]

Hey, so Im using ticket tool in my server, and for one of the ticket panels, You can only make one ticket at a time, is there a way to change this or not?

[scenic forum]

Panel Config -> Limits -> Open tickets each user -> Increase to wanted amount

[icy drift]

Ok, Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 307)

[icy drift]

How do I access the Panel Config?

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic forum]

@icy drift via the dashboard, refer to link above

[icy drift]

Thanks so much @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 308)

[lethal lichen]

can i only have 5 forms? even with premium

[harsh epoch]

It's a discord limitation so you can only have 5 questions per form no matter which bot you're using

[still lagoon]

Hey I cant go online it says my vichele is not accepted in Amsterdam for few days I e-mailed randstad maked a ticket send message to coördinator but no help someone know what I need to do

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lethal lichen]

Alr thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #54 - 47)

[glass bison]

What is have to do i don't have a planner on the app?

[humble sequoia]

@glass bison

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy sparrow]

Is there a way for an user to open multiple tickets?

[naive birch]

s!

how do i add a suggestion?

s! add roles that can use Custom Commands. Right now there is Admin Only, but sometimes you want mods/support to be able to use commands and not everyone else

[midnight isle]

every time my members try to open a ticket, it says You dont have permission to use this, how do i fix this

[mighty thistle]

You can set how many tickets a user can have open per panel!

Just head to Panel Configs > Limits.

[mighty thistle]

Check if your members are blacklisted from using the entire app in Server Configs, or check each panel's Create Ticket button to be sure either the button is not Support Team only or that members are not blacklisted!

[ornate torrent]

Hi i was wondering how do i check my panel id?

[scenic forum]

On your dashboard the number infront of the panels name represents its ID

[ornate torrent]

Oh

But when i try its invalid

[scenic forum]

What did you try?

[ornate torrent]

Watch let me send video proof

Wut does that mean

Oh i cant send proof

I got blocked can i send u it in dms

@scenic forum

[scenic forum]

You can send the video in dms yes but i will respond on the server

[ornate torrent]

Done

Theres 2

1st one is the id

@scenic forum uh hello?

[scenic forum]

Dont ping me, be patient please

[scenic forum]

1. Does your server have ticket tool premium?
2. The command would be /panel panels:1 2 3 4 the way you tried to input it isnt a valid option

[ornate torrent]

1. Yes
2. I tried it still had a bug

[scenic forum]

Do you have Ticket tool Gold on your server?

Ticket tool white will not respond to any commands as you selected ticket tool gold as your main bot

[ornate torrent]

Yes

[scenic forum]

If you perform the slash commands over ticket tool gold it should work

[ornate torrent]

This would be what it would show up for me.

Dmed

[scenic forum]

Can you show me that the bot @humble sequoia is on your server?

[ornate torrent]

When i try switching it

It ends up still being white

Its like weird

[scenic plinth]

Unfortunately for now there is no way for regular users to submit suggestions. The bot we used for suggestions shut down their services a while ago though we are looking into alternatives.

[ornate torrent]

Its still white

Ill deal with this tomorrow:/

[scenic forum]

All panels would need to be resent over Ticket Tool Gold if you want to use the bot instead

[remote steeple]

Hi, could someone please guide me? Where should I go to recover my password to log into Meredian?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tame ridge]

My ticket tool is saying I need mangeroles to delete a ticket when I’m trying to test it out

[scenic forum]

Because the bot needs the Manage Roles permission

[tame ridge]

How do I do that I don’t see that option?

[scenic forum]

Server Settings -> Roles -> Ticket Tool -> Manage Roles

[tender aspen]

I have a question, if someone told to hold my bann does he mean that I’m not going to get unbann or that I’m gonna be unbanned later

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[glossy locust]

why whenever I delete it just changes the channel to another category and deletes every message

[astral robin]

Ola

[ruby mantle]

Been while since i used Tickettool. How can i make my tickets be numbered instead of named with the user who opened it?

[astral robin]

Acabei de compra uma kei só q não mim mandaram ainda

Can someone pass me my kei from the drip team mod that I just bought please?

?

[harsh epoch]

Can you check under server config and disable "Storage mode" if thats on and then retest please?

[glossy locust]

Alr ty

[iron night]

Gave +1 Rep to @harsh epoch (current: #54 - 48)

[harsh epoch]

You can change the ticket name by going to Menu -> General -> Opened/closed ticket name

And changing it to include the {count} variable

[humble sequoia]

@astral robin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ruby mantle]

Thank you 🫶

[iron night]

Gave +1 Rep to @harsh epoch (current: #53 - 49)

[round panther]

Hey, in my server whenever a member tries to make a ticket, it says they do not have permission to do so. Does anyone know how I can give permission to everyone?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[eternal birch]

Hi, is there any way for me to create an faq message that the bot can send to a ticket the moment its opened?

[harsh epoch]

If it'll fit, you could use the regular ticket message? Although that might not look the best

Alternatively, you could a custom command and the Automation feature?
Create your command, and then go to Menu -> Automation, and set it so that whenever a ticket is created it sends the command you made earlier

[eternal birch]

Ah ok, ill need to do this through the dashboard i assume?

[harsh epoch]

You'll have to use the dashboard. There's a lot more features on there.
Although, automation is a premium feature i forgot to mention that earlier

[tender adder]

how do i go about renaming the ticket tool bot in my server?

[worldly helm]

Hey!
Please elaborate!

[tender adder]

no worries i sorted it now, was overthinking it

[small bloom]

Hey does this bot have any migration tools from other services?

[brazen sierra]

Can you make ticket tool automatically delete closed tickets?

[scenic forum]

Could you elaborate?

[harsh epoch]

Yes, Menu -> General -> "Two step Ticket"

[small bloom]

I use mee6 tickets and have a lot of opened tickets, over 100. Will
It be possible to migrate to your tool without loosing access to tickets opened with mee6 for both mods and users?

[scenic forum]

I would personally say its not possible but please #🎫│make-a-ticket maybe staff know more

[brazen sierra]

thx

[iron night]

Gave +1 Rep to @harsh epoch (current: #53 - 50)

[brazen sierra]

lol

[summer canyon]

is it possible to have different embeds for different "kinds" of tickets

wait nvm i figured it out

[slow rain]

How can I translate the text? (into another language)

[scenic forum]

Panel config -> Dropdown -> Refer to screenshot below -> Change to desired language

[slow rain]

This is hungarian, but it does not work

[scenic forum]

Did you resend the panel?

[slow rain]

In mine time, it's now

[scenic forum]

Did you resend the panel after the change?

[slow rain]

How?

How to?

[scenic forum]

Either sending it entirely new via send or update an existing ones via update and the panels message link

[slow rain]

It's still this

[scenic forum]

Im unsure then
Please open a #premium-tickets to receive a staff members help

[torn wasp]

Hello, I just wanted help on the claiming feature. Its enabled but doesnt appear on the panel, theres no diamond next to it so im assuming its still a free feature.

it let me customize it in the dashboard

[harsh epoch]

Claiming tickets is a premium feature unfortunately

[torn wasp]

oh okay, thank you for the help.

[harsh epoch]

You can edit the button and stuff for it, but when it comes to actually enabling the feature it'll be marked as premium

[torn wasp]

ooh okok, gotcha.

[ebon loom]

Hello!

Does anyone know why you need to fill in zip/post code when you buy premium

and what are the payment methods

when buying premium

[scenic forum]

Thats the norm on online payments through official means made by the companies offering the payment methods

[ebon loom]

i see

[summer wagon]

I lost my Kaiser I got him yesterday

And most of my emotes too

[ebon loom]

what are the payment methods

[humble sequoia]

@summer wagon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ebon loom]

for premium

[summer wagon]

Wait How I make a ticket

[harsh epoch]

You'd be best of creating a billing ticket through #🎫│make-a-ticket for more information

[scenic forum]

youre on the wrong server, this server cannot help you with your issue at hand

[summer wagon]

Oh

[ebon loom]

i found it already

ty for helping

[summer wagon]

Is it the appeal serv that can help me?

[scenic forum]

We dont know which server is the right one for your issue at hand

This server is entirely unrelated to the issue youre having

[novel quest]

I lost my mvp with the rollback do i make a ticket?

[valid dew]

What we have here is a support ticket.

[humble sequoia]

@novel quest

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[novel quest]

ok

[valid dew]

I don't understood.

[scenic forum]

That message was not for you, what can we help you with?

[valid dew]

I have a problem with a game.

[scenic forum]

Youre in the wrong server this server only provides support for the discord bot Ticket Tool

[valid dew]

I understood.

[empty birch]

I lost my mvp how do I get them back

[humble sequoia]

@empty birch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wild needle]

bro i closed my ticket bc it says im at the wrong place can i get my mvp emote smh?

[humble sequoia]

@wild needle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wet raptor]

So how do I get rin back?

[humble sequoia]

@wet raptor

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[visual wren]

i lost the mvp 499r too how to get it back?

[humble sequoia]

@visual wren

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wet raptor]

Im confused how to work this server

[scenic forum]

This server is only for support of the discord bot @pseudo glen

[harsh epoch]

you're in the wrong place. this is the support server for ticket tool itself, not indivudal games.

[wet raptor]

So where do I go or do?

[harsh epoch]

We don't know and therefore can't tell you

[wet raptor]

Ok

[wild needle]

i cant even make a ticket anymore

[wet raptor]

I am in commands with the bot trying to verify my account, am I doing something wrong @harsh epoch ?

It won’t work

[scenic forum]

Youre on the wrong server, we cannot assist you

[wild needle]

what server shoud i go then🥺

[scenic forum]

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[harsh epoch]

You're still in the wrong server. You're better off looking for your games support team or server than here

[lyric drum]

I lost my limited emote how do i get emote back?

[humble sequoia]

@lyric drum

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[umbral sinew]

how to put ticket pool to my server??

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[harsh epoch]

@umbral sinew Follow the instructions in the embed above

[hardy dirge]

Hi, sorry if I am asking on a wrong server but what will happens if I click the close button on the ticket?

[harsh epoch]

If you're a member you'll lose access to see the ticket.

If you're a staff member and the setting hasn't been disabled, you'll be given the options to re-open the ticket, delete it, or generate a transcript

[hardy dirge]

ok, thanks

[umbral sinew]

how to do that

[restive condor]

Hi there! Are you trying to set up Ticket Tool in your server?

[umbral sinew]

yea

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Here's a guide for you ^

[empty birch]

Is there anyway for me to get my mvp back

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[umbral sinew]

thank you bro i set it on my server (sorry if my english is bad)

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2756)

[cold bolt]

Guys, can you help me? About three days ago I got Kaiser and now they've taken it away. Can you help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[graceful wharf]

Hi, I joined this server to see if I can get Don Lorenzo back. I got him yesterday afternoon, but I lost him this afternoon, and I've always wanted him. Does anyone know what I need to do exactly?

[severe chasm]

Hey question

[humble sequoia]

@graceful wharf

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[severe chasm]

Can someone give me my goals back i was at 942 and now im at 843 rn

[languid coral]

how i can get my mvp back???

[humble sequoia]

@severe chasm @languid coral

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[broken creek]

Hey i joined to see if i can get rin back i finally rolled him yesterday and lost him today what can i do to get him back

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[upper panther]

how do i apply a ticket for my gamepasses i bought, that were rolled back.

[humble sequoia]

@upper panther

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

I was wondering how to make my tickets be named after the user who created them, and I also wanted to know how to make them automatically save a transcript when I use the $delete command.

[delicate talon]

I want my emotes back I want my titles back I also want the bambietta mvp and vocaloid puppet emote back I spent real money on this game and lost it

[humble sequoia]

@delicate talon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hearty shuttle]

How do I make tickettool auto delete after auto transcript

[harsh epoch]

Both would be premium features, but you can save a transcript automatically by going to Menu -> Transcript -> "Auto Save Transcript"

You can name a ticket after the user who created it by using the {ticket.user.name} variable under Menu -> Ticket -> Ticket opened channel name

[jade topaz]

Yes, I remember you saying those are premium features, but I’ve seen multiple servers using the free version that can do this.

[harsh epoch]

I haven't testing it but i'm assuming you could disable the "Two step ticket" feature, and then enable the auto save transcript feature when a ticket is closed.

Two step ticket:
Menu -> General -> "Two step Ticket"

Auto Transcript:
Menu -> Transcript -> "Auto save Transcript"

Test it first though because i can't promise it will work how i'm imagining

[hearty shuttle]

Yeah I’ve done that but it’s still auto transcripting but not auto deleting

[scenic plinth]

Now normally I don't do this but this is getting annoying....

Azure Latch Rollback

Please note that we are not the support server for the Roblox game Azure Latch. While we normally would not be able to redirect you, this is a frequent occurrence. When you join the appeals server for Azure Latch, you need to scroll up in their verification channel to verify in order to gain access to the rest of the server to complete an appeal for your items back. Our servers support server link being sent there is a mistake. We cannot help you.

[harsh epoch]

Can you show me what it looks like under "Menu -> General" please?

[harsh epoch]

can you make sure you're on the "General" page?

[harsh epoch]

Can you swap these?

Two step close ->
Two step ticket ->

[hearty shuttle]

Done

[jade topaz]

I have turned on auto transcript but it still doesn’t show up and for the menu -> ticket -> all I see is in the picture given

[harsh epoch]

Try retesting inside a new ticket and see if it works, i'd be curious to know the result too

[hearty shuttle]

Just got it. Thanks 😉

[iron night]

Gave +1 Rep to @harsh epoch (current: #52 - 51)

[harsh epoch]

You shouldn't be able to enable the auto transcripts with the free bot. Can you show me the transcript settings a second?

[jade topaz]

It was working and then I reset the dashboard using the thing given in the picture and it sadly turned back into diamond

[harsh epoch]

hm, weird

Both are premium features though, so it wouldn't be possible with the free bot

[jade topaz]

Now I’m unable to go into the settings sadly

[harsh epoch]

i'm a bit lost, what settings is it that you can't access? The transcripts still?

[jade topaz]

According to what you said, the transcript feature isn’t available on the free bot. I’m using the free version, and it was working perfectly until I reloaded the dashboard, which made all the premium features become unusable again.

[harsh epoch]

Transcripts can be used on the free version, however the auto transcripts aren't.

[jade topaz]

I was also able to turn that on.

But now it has the red diamond on it indicating I need premium.

[restive condor]

That's because it needs premium. That server doesn't have an active premium subscription, so you unfortunately can't use it

[silver imp]

Is it possible idk how to explain this,
Are you able to have more then one person who can access the ticket tool dashboard to edit things etc. is that possible at all?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 17, 2025, 7:58 PM

[harsh epoch]

@silver imp Refer to the embed above

[silver imp]

So dashboard roles will allow said person with that has the role I put in dashboard roles they will have access to the ticket panel on the website

[harsh epoch]

yep! they'll be able to access and change (pretty much) all settings on the dashboard

[devout halo]

سلام عليكم

[naive elk]

Hello ! I accidentally sent a new panel to my ticket channel - how do I remove it from that channel? I want the top panel to remain and remove the bottom panel.

[covert swallow]

You can just delete the message

[naive elk]

That’s what I thought, but I do not see the option. My role has “manage messages” discord permissions but I’m wondering if there’s something I need to update in ticket tool dashboard about my role?

[covert swallow]

It must be a channel perm disabling it then

We cant stop you from deleting messages

[naive elk]

OK, thanks for that info.

I have another broader question. I've been trying to do my own research but still am confused (which resulted in that premature second panel issue above): what is the recommended way to use ticket tool so we can start to see data on types of reported issues? Is it best to use a different panel for each issue type so that at a glance we can see the breakdown in Statistics? Or, should we keep the single panel and insert a form with issue types in a dropdown so users can select their issue type when creating a ticket, and would we be able to see data of form responses in a clean way somewhere?

[covert swallow]

I would recommend seperate panels, there isnt an easy way to export form answers

[edgy forge]

plz help i just paid for premium...

[covert swallow]

Make sure the bot is in your server and you have the administrator permission

[edgy forge]

yes...

the bot is in my server and I own it

[covert swallow]

Did you kick the free bot before using the bot switcher command

[edgy forge]

yep

[covert swallow]

Thats your issue

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[edgy forge]

thanks G

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 426)

[naive elk]

Thank you! I'm play around with that. I see a dropdown panel option so I will mess with that. Is there a way to stage this experiment in a separate channel so I don't mess things up while I'm figuring it out? lol

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 427)

[covert swallow]

You can always send the panels into a different channel, but if you edit your current panel it will change your current ticket system

[naive elk]

thanks. I will create new panels and send them to a private channel for testing... But, can you tell me how to choose which channel to send the panels to? Can't seem to find that setting.

[covert swallow]

If you click the send button theres a dialog box

[naive elk]

Thank you! Thank you so much for your help.

[silent sedge]

Hello
How do I transfer premium from one server to another

[harsh epoch]

You'd be best of to make a billing ticket for that -> #🎫│make-a-ticket

[covert swallow]

Not nessicarily

If you purchsed through our website you can manage it through https://tickettool.xyz/billing

And if you purchased through Discord, you're gonna need to cancel and resubscribe sadly

[harsh epoch]

didn't actually know that was a page, so noted

[delicate talon]

so how do I get my stuff back that I spent REAL money on

[humble sequoia]

@delicate talon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[delicate talon]

aye flip you bru

clanker

[scenic forum]

Please dont use such swear words

[delicate talon]

sorry I am quite frustrated I spent real money and lost it

[scenic forum]

I can understand that but youre on the wrong server, we cannot assist as this is just the support server for the discord bot ticket Tool

[delicate talon]

oh

the other server said this is where I resolve my problem

[scenic forum]

The mistakenly posted invite link in Azure Latch has been taken care of to avoid further confusion of their members

We received reports about it

[delicate talon]

ahh ty

[iron night]

Gave +1 Rep to @scenic forum (current: #24 - 309)

[delicate talon]

they wont respond to my actual evidence of me owning the things too

Its actually really annoying

[scenic forum]

Sadly thats nothing we can assist you with

[delicate talon]

Im aware

Just glad you actually explained to me that this is the wrong server

[scenic forum]

Youre welcome Nyxk!

[peak perch]

I’m running into an issue with my ticket tool on my server it’s coming up with a permission error however it as has permissions granted

[scenic forum]

Can you use /debug on your server?

[peak perch]

I used debug says nothing is wrong

[scenic forum]

Does Ticket Tool have access to the category you want the tickets to created in?

[peak perch]

Yes

I had it all set up was working fine then I made my server a community server and now I can’t find the catorgoy at all

[scenic forum]

Can you show me the category permission on ticket tools ticket category?

[peak perch]

Yes bare with me

[scenic forum]

Enable show all channels if you click on the servers option

[peak perch]

I wasn’t to sure exactly what your after but here’s these if they help

[scenic forum]

Category permissions of discord

I assume the bot isnt able to view the Support Ticket 1 category

therefor it cannot create the ticket

[cinder void]

I made a new panel for ticket tool and it said it's supposed to be its own channel but I didn't see it on my server thing

[scenic forum]

The Panel isnt an own channel, you need to create a discord channel and send the panel into either via the dashboard or using $panel PANELID

[peak perch]

I’ll try create a new one

[scenic forum]

Youd just need to edit the permission settings of the category and grant the bot its permission inside it

[cinder void]

Oh how do you do that

[scenic forum]

Is it the first panel you created on your server?

[cinder void]

Yes

[scenic forum]

Type $panel 1 inside the channel you want your ticket creation menu in

[peak perch]

Didn’t work

[scenic forum]

Could you show me the permission for ticket tool in the category?

Dont send more than 3 images at once due to automoderator

[peak perch]

Is 2 ok? Sorry

[scenic forum]

Click on Ticket tool -> View channel & Manage channels ✅

[tawdry mesa]

i’m trying to do tickets for my server and i continued to add and readd the bot but the server that i’m trying to use isn’t showing up on the dashboard for some reason

[hard sedge]

I never got got paid.i did 6 battles 40 hours of live 4 5 hrs. A day 7 days so what happened to my check i got paid last week help

[scenic forum]

Can you use /debug on your server?

[humble sequoia]

@hard sedge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tawdry mesa]

let me try

this is what it says (don’t mind the name)😭

[scenic forum]

1. The bot is missing the View Channel permission inside the channel
2. You need Administrator to access the dashboard which isnt on your user

[weak stump]

Good evening, where should I go to add a role that automatically sees tickets once they are created and/or in progress?

[scenic forum]

You mean as in Support Team Roles?

[weak stump]

I want my support staff to be able to see tickets on my Discord.

[scenic forum]

Panel Config -> General -> Support Team roles -> Add the roles that you want to have access on tickets

[weak stump]

i look

[weak stump]

I saved it, but they still can't see anything?

[scenic forum]

The change wont affect existing tickets only newly created ones

Is it a new ticket youre testing it with?

[weak stump]

i test wait

ok good

thanks bro !!

[strong mulch]

I could swear I have the transcript settings as well as role permissions correct on one of my servers, but for some reason I can't get one of my servers to send transcripts correctly. I keep getting an error message and it's super annoying.

[oblique viper]

help how to delete ?

It looks like Ticket Tool isn't online or in any servers you have permission to access, Invite Ticket Tool or check it's status
Servers without Ticket Tool

[lilac aspen]

help

/debug

/help

[rustic veldt]

Hey im wondering if anyone knows a way to maybe add the server profile pic or any other pic without paying?

cause i saw the varible {server.icon} but im not sure how to use it

[ornate torrent]

im still dealing with this situation why isnt any server manager helping me

[swift turtle]

How to i send a ticket to the ticket to go to the dedicated channel

[rustic veldt]

create a catagory and give the ticket bot permission to see and use it. just the catagory then go to the dashboard menu > catagory then select the catagory you made for the ticket bot

you can hide it from others so they dont see the catagory

[rustic veldt]

are you talking about the id of the create a ticket panel?

idk

[scenic forum]

@ornate torrent refer to the reply

[scenic forum]

I'm afraid the image fields are premium in the embed

[rustic veldt]

Can’t even like put the server icon?

[scenic forum]

I'm afraid no

[rustic veldt]

That’s unfortunate Ty tho

[scenic forum]

Could you elaborate on the error message?

[scenic forum]

You're trying to access the dashboard?

[strong mulch]

And I feel like I have it set up correctly in the dashboard.

[shut sluice]

?

[humble sequoia]

━━ xenithsanguine's inquiry has been moved to a ticket ━━

[oak pivot]

i added a new support team role, the bot says it will be automatically applied to tickets, but it does not seem to be automatically applied to existing tickets. is there a way to trigger the bot to update this for all existing tickets?

[harsh epoch]

Not for existing tickets. Could you try testing it inside a new ticket?

[oak pivot]

yeah i can try that

[oak pivot]

yes it does work for new tickets. is there no way to apply it to existing ones? even with another bot you know of?

[harsh epoch]

Not that I know of with this bot.

You could try use an external bot to send a message in each ticket, but that would probably take longer than pinging them yourself.

If theres only a few, you could go through and manually ping your team for the existing ones

[oak pivot]

send a message in each ticket? i just want to add the new role as allowed to view all tickets

it's just a permissions thing

but i can't do it manually because there are hundreds of tickets

[harsh epoch]

Ohh, in that case you'd have it do it manually. There's no way for the bot to update existing tickets

[regal maple]

Hello

[oak pivot]

oh damn ok, thanks for the help anyhow 🫡

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 52)

[regal maple]

I have a question

[oak pivot]

bro i was just about to ask if i could do something like give rep or something, how did the bot even know bruh

[regal maple]

I want someone to open a complaint so we can accept it. Come on, let it appear to him.

[regal maple]

@oak pivot

[oak pivot]

i don't even know what you're trying to ask, also i'm not a helper or anything

"Come on, let it appear to him." ???? is this google translate

anyway i'm gonna leave cuz that was all i wanted to ask 👍

[harsh epoch]

Do you have any screenshots or anything that show what you're looking for? At the moment, i'm not sure what you're looking for help with

[regal maple]

اكتب عربي

او رد عله تذكرتي

[regal maple]

.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[meager fjord]

So I'm having a hard time trying to Open a ticket. All it gives me a error message saying "Channel limit". What do I do?

(Yes I tried all the solutions)

[harsh epoch]

Are you staff on that server?

[drowsy plaza]

I’m scammed by a party

Do you have my transcriptions?

My bank needs it

[pseudo ravine]

Hey there! Unfortunately we don’t store any transcripts

[hoary forge]

How to change ts msg

[harsh epoch]

Menu -> Messages -> Edit Ticket Message

[hoary forge]

and that
@hoary forge welcome

One

[harsh epoch]

You can edit that in the same place

[hoary forge]

+rep @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 53)

[ornate torrent]

i STILL cant see the ids :/

[scenic forum]

Can you show me the top part of your dashboard in the panel config menu

[devout drum]

where can I make this again?

for ref

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[harsh epoch]

@devout drum refer to the embed above

[devout drum]

how do you do it on the free side

i did it befor with another server

[harsh epoch]

the instructions above work for the free bot so you should just be able to follow those

[devout drum]

tracking I thought that was prem my bad thank you

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #51 - 54)

[harsh epoch]

No worries!

[ornate torrent]

nooe

[scenic forum]

I'm not sure how to help you here
Please open a ticket at #premium-tickets

[pliant crypt]

How to use this ticket tool and what is ticket system

[marsh trail]

My ticket?

My ticket pls

Full access

[wild needle]

when do i get my mvp emote back?

[humble sequoia]

@wild needle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[uneven lily]

.

[livid blade]

Hello, how can I join the private server? I have my key license, but I don't know where to send it. I can't find the redemption channel. Please can somebody help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spark meadow]

Здарова епта

Помогите эти тикеты ебаные сделать я ничо не фурыкаю там в них

[daring sonnet]

How do I cancel VIP subscription?

[covert swallow]

Did you purchase through Discord or our website?

[livid blade]

How can I refund the purchase? I've tried everything now, nothing works. Or do I have to do that somewhere else as well?

[covert swallow]

Is this for @humble sequoia premium?

[prime karma]

Where do I go on my xbox to enter a ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[daring sonnet]

I purchased through website, it was through link on tik tok

[covert swallow]

We do not have any affiliations with any TikTok accounts, you are in the wrong place

[daring sonnet]

My bad

[prime karma]

Where do I go to enter the ticket code

On gta

[livid blade]

I don't think so because he told me I'm not in the right place for this

[covert swallow]

If your issue is not related to the Ticket Tool bot, you arent in the right server

[livid blade]

Yes, that's why I want a refund, because I should be on the private server. But for some reason, this isn't working for me.

[covert swallow]

We don't know where to tell you to go unfortunately, we are the support team for the @pseudo glen bot, no where else

[livid blade]

Thank you very much anyway. But if I could just ask one more question, do you think that if I reply to my purchase confirmation asking whether I could get a refund, I would get it?

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 428)

[covert swallow]

I have no idea, I have no affiliation with whoever you purchased the product/service from so I do not know how they funciton

[livid blade]

Okay, thanks anyway.

[cursive belfry]

How do I use a ticket

I can’t even get the 30% off they’re providing for a purchase

[covert swallow]

I think you might be in the wrong place, is this related to @humble sequoia ?

[signal tendon]

Hey guys

[elder knoll]

Hello! I was wondering how the escalate system work, and what it actually does. I read the explanation, but was still confised.

[sand torrent]

Quem pode me ajudar?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! It's essentially a panel-switch command. See below for more information please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Ticket Escalation Feature

Located in your Dashboard ➞ Panel Configs ➞ Escalate.
You can use the /escalate command to escalate a ticket, which will transfer a ticket between different panels.

Panel List

You can select up to 25 possible panels for which a ticket can be transferred to.

Update Options

Here you will be able to select which options are to be updated once the ticket is transferred:

• Category: By enabling this option, the ticket will be moved to the category for opened tickets for the selected target panel.
• Name: By enabling this option, the ticket will be renamed following the Ticket Name options of the selected target panel.
• Permissions: All Permission Options will be set as new, as if the ticket was opened via the selected target panel.
• Automatically unclaim ticket: Tickets must be unclaimed in order to be escalated. Enabling this option would automatically unclaim the ticket before escalating it.

Additional Settings

• Send Custom Message: Allows you to create a custom message to be sent in the ticket. Supports special escalation variables.
• Send Ticket Message: This will send the Ticket Message of the selected target panel in the ticket channel.

Note: Thread Style tickets cannot be escalated

$escalation

[restive condor]

Let me know if you have any questions please 🙏

[silent sedge]

How to add ticket tool premium to a server

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[scenic forum]

@silent sedge refer to the embed above

[elder knoll]

I’m confused on what “panels” the ticket gets “transferred to”

[silent sedge]

?

This is just for buying how do i add it to the server

Ive already bought it

[scenic forum]

Did you mean ticket tool gold (the premium bot)?

[silent sedge]

Yes

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

You can select which panel you'd like to transfer a ticket to when using the /escalate command

[scenic forum]

@silent sedge refer to this embed now
My bad

[silent sedge]

It says ticket tool gold

[scenic forum]

Thats correct
The template seems to be outdated

[elder knoll]

wdym by panel?

[restive condor]

A ticket option

[elder knoll]

I’m so confused, i’m sorry for being dumb

[restive condor]

So if you have multiple ticket options (i.e. panels), you can transfer tickets between then

[elder knoll]

when you say ticket options, do you mean like,
bug reports
moderations issues
user report

like these ticket options/panels?

[restive condor]

Yes

[elder knoll]

okkk, now i got it😭

[restive condor]

Each of those ticket options, would be its own panel on the Dashboard

[final kayak]

Hellow

[worldly helm]

Hey 👋
How can I help?

[marble harbor]

how do i have transcripts dm people

[harsh epoch]

Menu -> Transcripts -> " Direct Message Transcript"
Note: This is a premium feature, and therefore isn't available on the free plan

[prime shale]

how come i cant type in the title box

[scenic forum]

All fields you cannot click/edit require Ticket Tool Premium

[grand slate]

Hi I want transfer my data from magic to dream girl Ai character forge can you please help me with this

[outer valve]

App não responde minha mensagem como resolver

[humble sequoia]

@grand slate

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[prime shale]

i have a mate who has the ticket tool white yet he is able to do it?

[native dagger]

hii I was wondering if it's possible to have like 3 drop down options and everyone can see option 1 & 2 but only people with a specific role can see option 3 . but it's all part of the same drop down system , if that makes sense . if it exists could someone pls tell me and how I would make it happen 😖

[tough thunder]

How to do a custom bot, like bot personalizer of ticket tool for your server ?

[mighty thistle]

Are they paying for Premium and still using the White Ticket Tool app?

[mighty thistle]

I don't think this is a feature. The dropdown is a Discord feature. This wouldn't be something Ticket Tool, nor any app developer, could control. But that sounds like a good feature!
I would recommend having separate panels, locking your third panel in a channel only those with the role can access. Or, that role is the only role which can use command style in a channel. Something like that!

[mighty thistle]

This is not currently a feature! Stay tuned for future updates.

[deft rune]

Do you have to pay to use the premium bot ticket tool?

[mighty thistle]

Ticket Tool Premium is a paid subscription service!

[prime shale]

dunno

but the bot they're using is the white one

[mighty thistle]

It's fully possible to use either app while paying for Premium.

[mighty thistle]

As for this, you should be able to edit that.

[prime shale]

yeah its not letting me

[deft rune]

Oh, another question, what is the redeem code function on the ticket tool website?

[mighty thistle]

Se você está recebendo mensagens de erro, eu faria um chamado! #🎫│make-a-ticket

[mighty thistle]

Premium subscriptions are unlocked with codes. The billing team would either give you your code upon receipt of a purchase, or set up the server for you. Other uses of manually entering a code would be Premium gifted to a user.

[mighty thistle]

You're simply editing the Ticket Message for one of your panels?

[prime shale]

yes

[mighty thistle]

Can you show a screenshot that is less cropped?

[mighty thistle]

So when you attempt to set the Author Name or Title Text, you cannot?

[deft rune]

From what I saw there is an option that is 7 days free, right?

[mighty thistle]

Oh okay yes, so that is a Premium feature. My apologies
You would have to purchase our Premium subscription to customize that aspect of your ticket!

[mighty thistle]

We do offer a free trial!

[deft rune]

Okay, well, thank you very much for answering my questions.

[iron night]

Gave +1 Rep to @mighty thistle (current: #52 - 53)

[prime shale]

so whoever set up this bot is paying for premium?

[mighty thistle]

Of course!!

[mighty thistle]

Yes, they added multiple embeds and they have titles.

[deft rune]

Hey, how do I do that? @iron night Do that because I want to leave you a reputation.

[mighty thistle]

When you said thank you in the reply, that gave me one!!