#🆘│community-support

1 messages · Page 228 of 1

humble hearth
#

When I do /setup it says that the bot couldn’t respond

harsh epoch
humble hearth
#

What channel

harsh epoch
humble hearth
#

It said the same thing for that

humble sequoiaBOT
#

━━ User's inquiry has been moved to a ticket ━━

shell wedge
#

How do you do this?

restive condor
shell wedge
#

Trying to make a ticket tool so people can create tickets in my server?

stark runeBOT
#
1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

restive condor
shell wedge
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #1 - 2745)

jade topaz
#

Hi when a user left the server the ticket do not get close

restive condor
final kayak
#

Hello, I was suspended from the game for two days without reason. Please, I haven't done anything wrong. Please help me. Bad-intentioned people report me.

humble sequoiaBOT
#
⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

shell wedge
#

I'm on mobile so it's hard for me to see.

restive condor
jade topaz
final kayak
#

Hello, I was suspended from the game for two days without reason. Please, I haven't done anything wrong. Please help me. Bad-intentioned people report me.

restive condor
restive condor
final kayak
#

You know where I should go to apologize.

restive condor
#

Nope

final kayak
#

And how can I be premium to have this benefit?

restive condor
#

I was replying to someone else. You are in the wrong server

shell wedge
round abyss
#

is ticket tool still down ?

harsh epoch
round abyss
harsh epoch
round abyss
#

yessir

harsh epoch
#

in that case can you check that Ticket Tool has all the permissions it needs?

  • View Channels
  • Send Messages
  • Embed Links
  • Attach Files
  • Manage Permissions
  • Manage Channels
  • Manage Messages
  • Read Message History
raw lion
#

How do u get invites?

round abyss
harsh epoch
raw lion
#

Guys how du get ea i invited some people but i checked my invites and i still have 0 please help somebody

humble sequoiaBOT
#
⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

raw lion
#

But how do u invite people the right way

harsh epoch
raw lion
#

Alright

#

Do people have to join the link u send

humble sequoiaBOT
#

⚠️ Please read the messages previously sent by our team ⚠️

outer thicket
#

yo

#

how can i add a server?

harsh epoch
outer thicket
#

in the broser

harsh epoch
#

Can you show me what you mean?

shut magnet
#

Hi. Is this the right channel for an item purchased but not delivered ?

humble sequoiaBOT
#
⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

shy gazelle
#

does anyone knows how to solve this?

image.png
hallow pawn
#

Hi everyone, I need help with something I'm having trouble setting up. I want each button to be a ticket type that only a specific role can see.

Example:
The Report Ticket would be visible only to agents with the Report role.
The Purchase Ticket would be visible only to agents with the Purchase role.

How can I do this?

harsh epoch
humble sequoiaBOT
#
Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

spring haven
#

i activated the trial for ticket premium and nothing changed

#

🥀

pseudo orchid
#

Quero saber quando vão devolver meus acessórios que sumiram

twin monolith
#

I have a problem with the bot and the tickets. In general, I gave the bot and all the fixes, so every time I try to send the ticket, it tells me that it did not take all the fixes, and I literally gave it all the fixes.

#

This is the problem I have. What is the solution?

buoyant kindle
humble sequoiaBOT
#
Missing Permissions

If Ticket Tool is missing one of the needed permissions it won't be able to properly manage the tickets, leading to the mentioned error. Run $debug within the channel you are facing the issue, any permission marked by the bot as :x: is missing for proper functioning.

What if everything is <:check_green:836268328640184380>?

Note that Ticket Tool, or any other bot, isn't able to grant or deny any permission to anyone if it doesn't have it within its permissions, such as a regular user. If within your Permission Options you marked Send TTS Messages and/or Use External Emojis as check_green or deny_red and Ticket Tool doesn't have those permissions within its role (since they aren't needed to the basic functioning) the bot won't be able to assign the overrides you have specified.

To fix this, grant the mentioned permissions to the bot or mark them as neutral inside the Permission Options menu.

#

@pseudo orchid

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

onyx island
#

The tickets in my server aren't closing, what can I do?

pastel tinsel
#

I have the bot in my server but its not saying i have it on the dashboard

scenic forum
scenic forum
pastel tinsel
scenic forum
pastel tinsel
scenic forum
pastel tinsel
#

No

scenic forum
pastel tinsel
#

Okay thank you

onyx island
scenic forum
onyx island
scenic forum
onyx island
scenic forum
onyx island
scenic forum
stoic flicker
#

How to fix it?

humble sequoiaBOT
#

@stoic flicker

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

random inlet
#

Is there a way to disable the $ping command. Somebody is raiding my discord server with it.

#

$ping

#

nvm ive done it

scenic forum
#

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled onswitch, only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

drowsy copper
#

Where can I purchase with crypto?

scenic forum
long warren
#

How do I make it send a button instead of a embed?

obtuse quartz
#

how do i make it show #support-onetapp with using a custom bot like sapphire cuz i use that for it to show the ticket menu

image.png
harsh epoch
obtuse quartz
iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #63 - 29)

obtuse quartz
harsh epoch
obtuse quartz
#

okay :))

obtuse quartz
twin monolith
worldly helm
twin monolith
twin monolith
worldly helm
twin monolith
obtuse quartz
#

if not its clm

last ridge
#

Hello there 👋🏼
I am looking to use the Ticket bot and set up something like an ordering system.
Therefore i want to include the following buttons in the ticket, after it has been openend.

  1. Send Order
    This should be clicked by the customer after he put in the kind and amount of ordered crates.
    The button then should ping the support team so they know, that they have to work in the ticket and process the order.

I got many more questions, but this would be a good start! 😄
Thank you!

harsh epoch
humble sequoiaBOT
#
Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

last ridge
iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #62 - 30)

jade topaz
#

how to do that when a ticket opens, the staff teams get pinged

harsh epoch
little delta
#

why am not eligible?

half kernel
harsh epoch
# half kernel

Can you make sure that the bot has the permissions View Channel, Send Messages and Embed Links and then try using the debug command again?

tulip knoll
#

Hi, I just want to ask do we have any staff application right now? If no, could I know when? Thanks!

scenic forum
tulip knoll
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 283)

unreal tusk
#

Setting in dashboard is fine but some tickets go into uncatogorised for some reason. Can anyone help?

image.png
scenic forum
unreal tusk
#

does having more than 45 cause this?

scenic forum
# unreal tusk Yes

Once a category has 45 channels, ticket tool can no longer create a channel inside it
To fix it, simply create an additional category and select it in the dashboard

unreal tusk
#

ok thank you.

#

thanks @scenic forum

iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 284)

jade topaz
harsh epoch
jade topaz
#

thank you @harsh epoch

iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #62 - 31)

olive mural
#

I can’t use the bot when I try it says application failed

iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 285)

harsh epoch
olive mural
harsh epoch
#

It could be missing some permissions then, Make sure that it has the following permissions: View Channel, Send Messages, and Embed Links

static forum
#

hi does someone know how i can cantact staff members ?

buoyant kindle
#

about ticket tool staff?

static forum
#

oh okay i dint so it thanks

#

no

buoyant kindle
#

then what?

static forum
#

about my own server

#

im trying to bild something bigger

buoyant kindle
#

oki

#

only create if it's related to ticket tool.

long warren
#

How do I make it send a button instead of a embed?

harsh epoch
untold ledge
#

@harsh epoch Hi, can you help me?

scenic forum
untold ledge
#

sorry.

long warren
untold ledge
#

@long warren Can you help me with a problem??

long warren
#

maybe

#

what is it

pseudo ravine
long warren
#

Just say your question and someone will answer you shortly

untold ledge
iron nightBOT
#

Gave +1 Rep to @long warren (current: #418 - 1)

untold ledge
#

So, I went to talk to an admin to see if he could help me, so he sent me here. I was banned for buying exchange coins outside of the game, and I got banned, that was a while ago, I was wondering if I can remove this ban.

humble sequoiaBOT
#

@untold ledge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

young bear
#

Oi

bitter trout
#

How do I make it automatically add tickets to a channel

harsh epoch
#

$help

humble sequoiaBOT
safe wadi
#

Did you ever get an answer for this? A server I help with is having the same problem.

harsh epoch
safe wadi
iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #57 - 32)

harsh epoch
safe wadi
harsh epoch
#

Fair enough!

stiff viper
#

Question Why im not able to see/ open the old transcripts? " Failed. Invalid request"

restive condor
stiff viper
# restive condor Hey there! Transcript links expire after 24h. Simply use the "Direct Link" butto...

Since the server im hosting a rb tickets are rare but otherr server has recently tickets coming. We usually save the ticket links to our google docs that if needed we can go back to them. So on documention side how would that work if i would want to look a ticket made a example year ago and has already got lost in the discord transcrip channel. Would i just need to try find the old ticket. Sorry if my questions are dum xD

restive condor
stiff viper
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #1 - 2748)

restive condor
#

No problem! PabloTiphat

jade topaz
#

How do I make it so that not anyone can close the ticket, but only the support team?

restive condor
jade topaz
#

Thanks for the help!

ionic bay
#

#🆘│community-support Hello! I was banned for "3over1 mixpack".
But I was only with my own species.
Another herbivore just passed by, and we were not in a group or cooperating.
This was a misunderstanding, I understand the rules and will avoid such situations in the future.
Could you please review or reduce my ban?

humble sequoiaBOT
#

@ionic bay

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

bleak haven
#

Could somebody help me please? I'm probably missing something, but I'm trying to get another role the permissions to answer tickets. I havee given them perms in my discord server and also on the dashboard and they are still not being shown tickets that are being made. Thanks!

keen veldt
#

How do we get the tickets to open in a channel and not a whole new channel?

scenic forum
scenic forum
bleak haven
scenic forum
bleak haven
#

Yeah I have been testing and playing around but can't figure it out

#

I'm probably missing something stupid but can't seem to get it to work

scenic forum
#

Did you select the correct panel?

bleak haven
#

I'm pretty sure I did, would you mind running me through it so I know i'm setting it up right?

scenic forum
bleak haven
#

I will try that and get back to you, thanks a lot!

bleak haven
scenic forum
bleak haven
#

Of course, give me one second

scenic forum
#

Could you also show me a screenshot of the channel permissions? (Primarily the part where it lists the roles)

bleak haven
scenic forum
#

Panel config -> Permissions -> Support Team Permissions -> Edit opened and closed -> View channel and send message ✅
Could you confirm these 2 settings?

bleak haven
scenic forum
#

Last thing
Could you use /debug inside your ticket

bleak haven
#

No problem

#

Do you need the link?

scenic forum
#

Nope!

dark arch
#

Hi, is there a way for me as a server user to view a transcript of a ticket I opened on the server? I mean, is there a way to see the entire transcript history? The one I'm looking for isn't listed in the one sent to the internal server.

harsh epoch
scenic forum
# bleak haven

Im not sure sadly then
Please open a ticket at #🎫│make-a-ticket to receive a staff members help
Would appreciate if you tell me the issue once it has been solved for learning purposes!

bleak haven
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 286)

limber moon
#

Hello, I need help. I tap on claim and it says they've reached the limit and I'm a new buyer. What do I do?

#

I really need help, I don't want to lose my money in vain.

scenic forum
limber moon
#

Thenks

#

I've already created a ticket and it tells me that someone will talk to me, but it's through Discord or WhatsApp.

#

?

scenic forum
#

We cannot assist you with ticket matters of other servers

limber moon
#

My ticket has disappeared but it says I've already used it, what do I do?

scenic forum
limber moon
scenic forum
inner pelican
#

why is my ticket limited to this amount of characters? i cant write anything else

image.png
dreamy totem
scenic forum
versed current
#

why not mention the rol?

image.png
harsh epoch
livid tendon
#

Other tickets work fine, but this one doesn't

#

This ticket is a drop-down ticket only.

humble sequoiaBOT
#
Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?
  • You selected an emoji that doesn't exist anymore, i.e. that has been deleted
  • You wrote text there, instead of an emoji (or in addition to an emoji)
  • You entered a code for a custom emoji from a server that the bot is not a member of
  • You entered a custom emoji code incorrectly
  • You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)
harsh epoch
#

@livid tendon use the embed above to help solve the invalid form errors. As for the permissions, make sure the bot has got View channel permissions

waxen zinc
#

When people create tickets in my server my mods can’t see it unless I manually add them but I have them in the support team roles .. can anyone help with this

IMG_8726.png
harsh epoch
waxen zinc
harsh epoch
waxen zinc
harsh epoch
waxen zinc
harsh epoch
waxen zinc
iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #57 - 33)

jade topaz
#

I added and authorised a server but it won’t show up on dashboard even after I synch

scenic forum
jade topaz
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 287)

jade topaz
#

That also didn’t help

scenic forum
jade topaz
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 288)

vale moat
#

Please help me sir

humble sequoiaBOT
#

@vale moat, we would love to help you, but if you don't tell us what you need help with we can't help you :(

vale moat
#

Invalid account number fund transfer please refund money my bc wallet please sir

humble sequoiaBOT
#

@vale moat

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

quiet kelp
#

Hello, is there support here?

scenic forum
quiet kelp
scenic forum
quiet kelp
#

I apologize if you do not understand the language but what is written in the image is that this site cannot be accessed.
@scenic forum

Screenshot_------_com.android.chrome-edit.jpg
scenic forum
quiet kelp
scenic forum
quiet kelp
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 289)

cloud girder
#

why i cant buy premium

image.png
scenic forum
pseudo wyvern
#

Oi eu comprei uma conta mais consigo entrar

zinc pawn
#

Olá

#

Comprei uma conta mais n consigo entra

pseudo wyvern
#

A minha também fica aparecendo isso

zinc pawn
#

Pois

pseudo wyvern
#

Eu acho que levamos um golpe

wheat bloom
#

hello support, how can i make more than 1 dropdown items for 1 panel

mighty thistle
wheat bloom
mighty thistle
#

I would create one which will act as the "hub", meaning you don't display its ticket button. Set that one to dropdown mode. Then create panels and attach them to the "hub" panel.

wheat bloom
#

by create one do u mean panel or dropdown

mighty thistle
#

Panel, setting it to dropdown mode.

#

I've done something very similar! I used to use Dropdown mode.

wheat bloom
#

ok then i go to dropdown style on the dashboard right?

mighty thistle
#

First, with the hub panel, make sure in Buttons > Create Ticket, it is turned off.

image.png
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Then DropDown Style > Enable, and add all of your other panels.

image.png
pseudo wyvern
#

Oi eu comprei uma conta mais não consigo entrar

wheat bloom
#

ok

#

what next

humble sequoiaBOT
#
Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

mighty thistle
#

@pseudo wyvern

pseudo wyvern
#

Oi

mighty thistle
# wheat bloom what next

If each one is added as a dropdown, fill out at least everything on the left, then send the panel like normal!

wheat bloom
#

sorry am abit slow lol

mighty thistle
#

What "panel option"?

wheat bloom
mighty thistle
#

The top two have to be filled in.

#

For each panel

wheat bloom
#

so i need to make 1 panel for each item?

mighty thistle
#

Yes

wheat bloom
#

afterwards what i do

mighty thistle
#

If you've added each panel then just send the main panel.

pseudo wyvern
#

you have tô speak in portuguese

#

Please

#

😫

#

Aí mais eu não consegui entrar na conta eu paguei

wheat bloom
iron nightBOT
#

Gave +1 Rep to @mighty thistle (current: #51 - 52)

wheat bloom
#

have a nice day

pseudo wyvern
#

Por favor alguém me ajuda

#

A recupera a conta

dusk fog
#

Why isn’t my server showing up on ticket tools dashboard?

lost stirrup
#

Does anyone know how to make it ping a role every time someone makes a ticket

scenic forum
humble sequoiaBOT
#
Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

scenic forum
#

@lost stirrup refer to the embed above

dusk fog
scenic forum
# dusk fog Yeah

You dont have Administrator on the server which you need to access the dashboard

desert dew
#

can someone tell me why my tickets wont go to the category i selected them to fall under ive done everything like check permissions and everything and they still dont

scenic forum
desert dew
#

it goes here

acfd141dc375d60464ebdf0c000968ef.png
#

i want it here

46bc43db5fd95741339558a2e6e6e60a.png
scenic forum
#

Can you show it being selected on the dashboard?

desert dew
#

like in the config?

scenic forum
#

yep!

desert dew
#

idk why the one with the pink heart doesnt come up?

e8425e038568ef1461f7dfd0b2ad666b.png
#

it only shows that one

scenic forum
#

Enter the Female Verification panel -> Category and show me a screenshot ehre

desert dew
scenic forum
scenic forum
#

Youre in the wrong menu

desert dew
scenic forum
#

No category is selected for that ticket type

desert dew
#

oh wow i didnt even know this

#

so its like this?

d6d22e6db57d556faff4a7e482f7b13f.png
scenic forum
#

Even in dropdown, each tickets keep their own config

desert dew
slim harbor
#

uh I gave It access no idea why it’s not working

IMG_5281.png
scenic forum
slim harbor
#

sure

scenic forum
slim harbor
#

oh

#

oops, It automatically made me log into my alt

#

works now, thanks

#

thanks @scenic forum

iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 291)

bleak finch
#

@iron night

ancient garden
tropic axle
#

Any news on when automations will start working properly again?

#

I've set up an automation to delete a ticket after 24 hours (86400 seconds) and it's not running on any panels

crude dirge
fervent lichen
#

To my members it says “u don’t have this permission”

#

When opening a ticket

scenic forum
# fervent lichen To my members it says “u don’t have this permission”

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled onswitch, only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

fervent lichen
timber kraken
#

I want to add more drop-down menus but when I search for that particular panel it doesn't show up.

Screenshot_2025-09-12-09-22-18-93_572064f74bd5f9fa804b05334aa4f912.jpg Screenshot_2025-09-12-09-22-54-28_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
#

Am I doing something wrong here?

scenic forum
timber kraken
scenic forum
#

If you select them in your dropdown config, yes

timber kraken
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 292)

velvet geode
#

ما في ولا عربي هان

vestal bay
#

why is it everyone that I wanna /setup a ticket it says “this application did not respond.?

pallid lance
#

If I redo my ticket panel and resend it, will it effect any currently opened tickets?

lunar wharf
#

help

#

plzzzz

spice badge
#

Как перевести бота Ticket Tool на русский?

dense violet
#

While using threads/tickets, is it possible that we add a command and a text/emoji get added to the thread name?

scenic forum
scenic forum
humble sequoiaBOT
#

@lunar wharf, we would love to help you, but if you don't tell us what you need help with we can't help you :(

scenic forum
regal osprey
humble sequoiaBOT
#

@regal osprey

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

languid plank
#

Hii can i make to let ticket tool only make SPECIFIC roles be the only one to make a ticket?

scenic forum
vocal otter
#

Why is the ticket tool Documentation website for me down ?

jade topaz
#

Hey

scenic forum
vocal otter
jade topaz
#

We have a new employee and want to give her access to the tickets but I tried everything. I tired to add category permission, I tried to give her access trough the Ticket Tool Dashboard's Support Team Role menu and still nothing. What is the issue?

scenic forum
#

And are you certain you edited the correct panel with the support team roles?
Keep in mind only new tickets will be affected by that change, not existing ones

vocal otter
jade topaz
#

I know that only new will be afected but we opened multiple new dummy tickets and still nothing

#

Should I send you what the debug sent me?

scenic forum
scenic forum
jade topaz
#

I created a new role called Support

scenic forum
#

Could you show me the support team roles on the dashboard?

vocal otter
jade topaz
#

You mean this right?

vocal otter
scenic forum
#

Yes
The Support role is the one you have problem with?

jade topaz
#

It seems like it yes

scenic forum
#

Könnte auch an deinem übersetzungs plugin liegen

scenic forum
vocal otter
scenic forum
jade topaz
#

Yes it is ON

scenic forum
vocal otter
scenic forum
vocal otter
scenic forum
jade topaz
scenic forum
#

Wenn der auch geht liegt es an einem deiner plugins

scenic forum
# jade topaz

and youre 100% sure this is the same ticket corresponding to the panel?

fading fern
#

Como apelo un baneo de fisch

vocal otter
scenic forum
vocal otter
humble sequoiaBOT
#

@fading fern

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

jade topaz
#

ohh shuuuut. Maybe I know what is wrong

#

I didn't create this server

#

I could choose frome like 5 diferrent panels

#

I don't know which one we are using

fading fern
#

Bro, I just want to remove the ban on my account.

peak ice
#

They should be banned

jade topaz
#

Yep

#

I got it

peak ice
#

yes

humble sequoiaBOT
#

@peak ice

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

scenic forum
jade topaz
#

thanks @scenic forum

iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 293)

fading fern
#

Ok

peak ice
#

h, thanks for letting me know, I’ll leave

simple sable
#

how to have a role see all tickets but not speak on it

vocal otter
worldly helm
vocal otter
#

btw... danke @scenic forum...

fading fern
#

Hello, to unban my account do I have to speak directly to a bot or admin?

scenic forum
small remnant
#

Hey, can someone help my how to automatically rename a channel to ... with typing $...

#

Basically i want a custom command so i can use "$gw winner" and it renames the channel to "gw winner 10" someone knows if it works?

scenic forum
small remnant
simple sable
#

okay this sucks, i tried using a role as an observer but then they can still talk in that channel

scenic forum
simple sable
#

tried the additional role and when i did view server as their role, nothing

scenic forum
small remnant
#

thanks @scenic forum

iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 294)

scenic forum
scenic forum
simple sable
#

thamks @scenic forum

#

idk how to give rep

small remnant
scenic forum
simple sable
#

oh

#

thanks @scenic forum

iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 295)

scenic forum
hazy geode
#

Hello. Matrica verify is not working correctly in 0G labs server

humble sequoiaBOT
#
⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

mint hornet
#

Can I buy premium using crypto ?

scenic forum
harsh epoch
#

Create a panel through the dashboard -> https://tickettool.xyz/dashboard
And send that newly created panel into your "ticket channel"

Make sure that Ticket Tool has permission to see and send messages into that channel

#

Are you getting any error messages when you're sending the panel?

#

On the dashboard press the Blue "Send" button at the top of the page.
As a side note: Please avoid pinging me for support every message

image.png
#

Inside your server, navigate to the channel permissions, add the "Ticket Tool" role, and give it the following permissions:

View Channel✅
Send Messages✅
Embed Links✅

humble sequoiaBOT
#
Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features
  • Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.
  • Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.
  • Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.
harsh epoch
#

@idle isle You can use the embed above to set up command style tickets.
Again, please do not ping me support.

humble sequoiaBOT
#
Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

harsh epoch
#

@idle isle this

vale moat
#

Invalid account number fund transfer please refund money my bc wallet

humble sequoiaBOT
#
⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

jade topaz
#

How do i fix this

Screenshot_2025_0912_220027.jpg
jade topaz
scenic forum
#

Please do not ping staff and be patient and someone will help you once they have time.

jade topaz
harsh epoch
# jade topaz How do i fix this

Hey! Can you check on your dashboard if the category is selected correctly and doesn't show something like ~~Deleted~~.
Could you also check to see if there's less than 45 channels currently in there

jade topaz
harsh epoch
hollow atlas
#

Hello everyone, we are trying to configure private threads tickets. Members or roles get added there by mentioning.
We want to add moderators to the thread "loudly", but for other roles just highlight the thread without ping.
Normally this gets done by editing a message and mentioning the role in edit, but that is not quite doable here.
@silent at the beginning of the message does not work either, it just posts it verbatim.

Is there any way to add roles to ticket thread without pinging them? Some form of silent mention.

#

The bot has mention at-everyone enabled, it pings roles in channel-style tickets which are normally not mentionable.

jade topaz
harsh epoch
# jade topaz

Go back to your main dashboard page and use the selection at the top to select the panel for Help & inquiry then press Category.
At the moment you're only looking at the dropdown setting

jade topaz
harsh epoch
jade topaz
#

I want that these both option create a ticket in different Category

Screenshot_2025_0912_224045.jpg
harsh epoch
#

In order to do that, you would have set a category for each of the connected panels.

#

For each panel go to the "Category" option, and select what category you want them to be opened under

jade topaz
#

@harsh epoch But panel is same 😭

#

These are drop down options

#

Of same panel

harsh epoch
#

That's impossible. Each dropdown item has to have it's own panel.
Make sure you're looking at the one linked to the second option

#

A panel can only be used on one item at a time

image.png
spare summit
#

How do i make it so when it opens the ticket it pings ticket support?

harsh epoch
#

You can use the {Role ID} Variable. Replace Role ID with the ID of your support team.
Make sure you use it in the message content, otherwise it won't actually ping the role

spare summit
#

like this?

image.png
harsh epoch
spare summit
#

alr tsm

proud rivet
#

For some reason every time I close a ticket it's not working, it just gives an error

harsh epoch
proud rivet
#

I am trying to create a ticket

#

And it's not going

thorny cypress
#

How can i verify the bot

harsh epoch
#

What do you mean by "not going" though?

woeful meadow
#

Heyy

#

Gym class oat

vital lake
#

Is there an issue with Ticket Tool?

unreal sun
unique stump
worldly helm
unique stump
#

how do i @ a role in my server in ticket message

humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

worldly helm
unique stump
#

Thank you

#

Thank you @worldly helm

iron nightBOT
#

Gave +1 Rep to @worldly helm (current: #6 - 979)

worldly helm
unique stump
#

I turned it on and did what it said to do but it hasnt worked

#

i have a picture of the message being sent

#

where it hasnt worked

harsh epoch
#

Could you show me that please?

unique stump
#

in this channel or dms?

harsh epoch
#

In this channel

unique stump
harsh epoch
#

Could you try using the Role ID variable instead?
Use /id followed by the role and paste that instead the name

#

So for example, if you got <@&1411397962793357516> you would paste 1411397962793357516 inside the variable

unique stump
#

okay

#

It workedd! Thank you @harsh epoch

iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #57 - 34)

unique stump
#

is there a way to make it so the owner and co owner dont get notified in ticket logs and in the ticket?

#

we arent getting pinged but we are getting a sound

mighty thistle
#

That sounds to me like your server has notifications set to all messages. Or, the channel(s) in question is/are set that way. Would that be the case?

#

@unique stump

unique stump
#

I'll check

#

oh it was like that

#

thanks @mighty thistle im new to making servers so I didnt know 😭

bitter oyster
#

.

half kernel
lusty tulip
humble sequoiaBOT
#
Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

harsh epoch
# half kernel

That looks like it could be the channel with your ticket panel rather than an actual ticket. Another thing to remember is that claiming tickets is a premium feature, you're using ticket tool white, which is the free bot

lusty tulip
humble sequoiaBOT
#
Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

subtle viper
#

Não consigo criar um ticket com 2+ opções

hushed prism
#

can i make the panel message a an embed from a webhook?

subtle viper
#

I can't create a ticket with 2+ options

stark prism
#

The bot has all of the needed permissions to run in my server, but it’s still not opening tickets and giving me an error message

humble sequoiaBOT
#
Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

  1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

  1. Your ticket panel must be Command Style enabled

  2. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

  1. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** TTWarning Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration
scenic forum
#

@hushed prism refer to the embed above
For external webhook usage

scenic forum
scenic forum
stark prism
#

I did and it has a check mark next to all of the permissions, this is that it’s saying:

IMG_4035.png
scenic forum
stark prism
#

This one

IMG_4036.png
scenic forum
stark prism
#

Yes

scenic forum
#

Could you check the bots permissions inside the category permissions

stark prism
#

Which one is it?

IMG_4038.png IMG_4037.png
scenic forum
#

The category permission is denying ticket tools permissions

stark prism
#

Ohh ok

#

Omg thank you so much! It’s working

subtle viper
scenic forum
subtle viper
#

I am the owner of the server

scenic forum
#

That doesnt appear for you?

subtle viper
#

It only appears that you can only choose one channel

scenic forum
#

If you create one ticket, it will only be one channel

#

You can select into which category the bot creates the channel into

humble sequoiaBOT
subtle viper
#

Ok I'll go try if it doesn't work I'll come back

subtle viper
#

My friend who is in charge of setting up this app said there is no way because it is not "premium"

slow sphinx
#

Guys, I'm helping, it's another server but the server I need doesn't appear, can someone help me?

Screenshot_20250912-202757.png
uneven jetty
#

Whenever I do/set up it says the application did not respond. How do I fix that?

frozen geyser
#

How do i get a debit card unbanned?

scenic forum
#

@uneven jetty @slow sphinx
Can you both run /debug on your server?

uneven jetty
#

I tried that it’s still giving me the same thing

scenic forum
humble sequoiaBOT
#

@frozen geyser

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

frozen geyser
#

ill eat you

uneven jetty
scenic forum
uneven jetty
scenic forum
uneven jetty
scenic forum
uneven jetty
scenic forum
#

Its still missing send message inside the channel

uneven jetty
#

It says it has all the permissions

scenic forum
#

Channel permission -> add Ticket Tool -> Send message ✅

mental matrix
#

Does anyone know how to fix this?

IMG_1991.png
uneven jetty
#

Ohhhh I don’t know how to just add channel permissions

#

Sorry lol

scenic forum
uneven jetty
#

Yeah

scenic forum
# uneven jetty Yeah

Hold down on the channel -> Edit channel -> Channel Permissions -> Add role -> Ticket tool -> Send message ✅

scenic forum
slow sphinx
mental matrix
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 296)

scenic forum
# slow sphinx

You need Administrator to be able to access the dashboard or a dashboard role

uneven jetty
#

Got it thanks

slow sphinx
scenic forum
slow sphinx
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #25 - 297)

weary plaza
#

Can’t rename my ticket

IMG_0535.png
#

:(

mighty helm
#

how do i allow links in tickets?

scenic forum
weary plaza
#

Oh

scenic forum
weary plaza
#

Oh ye how do I make a new (create ticket) thingy

stark runeBOT
#
1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

scenic forum
#

@weary plaza refer to the embed above for the basic setup

weary plaza
#

Ty!

#

Thanks

#

BRAH

#

Nvm

#

Yk tho

slender mirage
#

Can someone please help me, im setting up 2 servers for someone and they are the owner to both servers, but they are saying in 1 server they can manually move tickets to categories, and in the other server they cant, how can i fix this

slender minnow
slender mirage
#

but they are the owner

#

and they have a admin role in both

slender mirage
#

even tho they are the server owner, its only letting me move the tickets to the categories, and i have admin controls too

tulip knoll
slender mirage
#

the server owner cant move created tickets to a category in 1 server but he can in his 2nd server and i cant figure out what isnt letting him when he has manage permissions

tulip knoll
#

or he just want to move already created tickets to the category

slender mirage
#

no so the ticket bot did its job and moved the tickets to the proper category, the owner wants to move them once hes done with them to a different category

#

and it doesnt let him

tulip knoll
#

weird

#

could you check again do he got perm?

slender mirage
#

yeah i checked both servers and he has manage channel perms on both

tulip knoll
slender mirage
#

in 1 server he can move them and in the other he cant

slender mirage
tulip knoll
#

Weird..

slender mirage
#

im not sure if its a server setting or a ticket tool setting where he just cant interact with it but he also has support roles for the tickets

jade topaz
#

Can I get help from ink game in this server?

tulip knoll
tulip knoll
jade topaz
tulip knoll
slender mirage
#

he has the owner role in both

image.png image.png
tulip knoll
slender mirage
tulip knoll
slender mirage
tulip knoll
slender mirage
#

im checking rn, its weird because he tried moving the tickts in the other server and could do that

#

he said hes using desktop

tulip knoll
#

I mean which 2 of the higher bot you said?

slender mirage
#

sapphire and Ticket tool

#

you should be able to click the image

tulip knoll
#

The ticket tool role is higher than the owner's

#

so Discord treats them as higher authority because they're above him.

slender mirage
#

so if he moves his owner role above the ticket tools role that should fix it?

tulip knoll
slender mirage
#

alright thank you let me check

tulip knoll
slender mirage
#

did not work

#

he had mentioned "there was a message that used to pop up. Something about make server channels available in order to move." and he ignored it

#

could that be an issue? i still dont understand why it lets me move it and not him still

tulip knoll
#

Did he moved his owner role to the top?

gusty estuary
slender mirage
#

he wont be able to right now, i will come back tomorrow to test it out sorry for the troubles.

#

thank you @tulip knoll

iron nightBOT
#

Gave +1 Rep to @tulip knoll (current: #246 - 2)

slender mirage
#

and thank you @gusty estuary

iron nightBOT
#

Gave +1 Rep to @gusty estuary (current: #419 - 1)

tulip knoll
still nova
#

Can somebody help me

#

I bought a mega fr queen bee

#

And when I joined the bot it wouldn’t let me trade them

#

So I canceled and tried again

#

And it gave me the same bot eith the same time and it won’t fix

still nova
humble sequoiaBOT
#

@still nova

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

still nova
#

I need starpets support

#

They js had a link to this

worldly helm
halcyon notch
#

It won’t let me sync servers with ticket tool

lapis quarry
#

having issues with the names of tickets, im wanting ALL of my tickets to follow a number pattern (so first ticket is 0001, second is 0002 etc...) however the numbers are based on which panel they relate to and arent global, how do i fix this?

restive condor
restive condor
odd stirrup
#

You don't have permissions to use this.

#

my server members r not able to create ticket

odd stirrup
#

wwhat should i do

restive condor
# odd stirrup heyy i need a help

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

  • Check that support Team Only is disabled Switch_disabled_neutral and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

  • Make sure you didn't accidentally blacklist any roles
odd stirrup
#

tysm it worked

#

thanks @restive condor

iron nightBOT
#

Gave +1 Rep to @restive condor (current: #1 - 2750)

restive condor
#

No problem! PabloTiphat

idle patio
#

hello

#

can i get help

#

i want to create a ticket

#

hello somone is here?

worldly helm
idle patio
#

what?

#

what is elaborate idk i am sorry but i dont speak english that much sir

#

you mean what ticket you wanna create?

#

hello?????

worldly helm
idle patio
#

is this not server to create a ticket

#

?

#

ink games?

worldly helm
#

This is not. We only provide support for @pseudo glen, our discord bot 😄

idle patio
#

oh ok my bad soory

zinc island
#

One ticket has glitched in my server how can I fix that?

worldly helm
zinc island
zinc island
#

And give me solution of this

#

@worldly helm hello are you here?

worldly helm
zinc island
#

This process has done multiple times

#

So how can I fix that

worldly helm
#

Please check your audit-logs if any security bot might be deleting the channels.

brisk ferry
#

Hi, in our panel we have a limit of 1 ticket per person. Can we make support team able to bypass this?
We have the premium bot

restive condor
brisk ferry
restive condor
#

You can select roles under "Roles that bypass open limits"

brisk ferry
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #1 - 2752)

fervent glacier
#

So 'Pin Messages' is a separate permission from 'Manage Messages' to discord now.
I want my host team to have 'Pin Messages' permission, it is essential for my server.
How to update my ticket like that? Tickettool didn't add that permission yet.

restive condor
fervent glacier
#

Even though 'Manage messages' is on

restive condor
fervent glacier
#

OH

#

Ty 🙏

#

thanks @restive condor

iron nightBOT
#

Gave +1 Rep to @restive condor (current: #1 - 2753)

restive condor
#

No problem! PabloTiphat

real solar
#

where Ar Support?

humble sequoiaBOT
#
فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

real solar
restive condor
real solar
restive condor
#

That question makes no sense unfortunately. Please open a ticket and wait for our Arabic support team

real solar
#

k

crude jewel
#

Hi how do i change the description of the open ticket

#

where it says To create a ticket please press

harsh epoch
young widget
#

excuse me

#

guys i have a question @restive condor

humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

rancid silo
#

how do i fix this please

harsh epoch
# rancid silo

Open the channel permissions for that channel and make sure that the "Ticket Tool" role has the permissions View Channel and Send Messages

humble sequoiaBOT
#

━━ User's inquiry has been moved to a ticket ━━

rancid silo
#

it has everything

harsh epoch
rancid silo
rancid silo
restive condor
#

It means that you opened a ticket. Wait for a response there

rancid silo
#

i did last time and it took 4 hours

#

i need to know asap

#

coz im tryna boost my server fast

restive condor
#

We will get back to you as soon as possible

rancid silo
#

okay

potent minnow
#

i created the server, and ive seen this on another bot application before, is this an issue on my side?

IMG_2406.png
scenic forum
potent minnow
#

lemme check

#

nope, same thing

IMG_2407.png
scenic forum
potent minnow
#

wait fr 😭

scenic forum
potent minnow
#

hm it has the send message perm on its role

IMG_2408.png
scenic forum
clear forge
#

What are transcripts?

IMG_2677.png
harsh epoch
# clear forge What are transcripts?

Transcripts are like a copy of that ticket that's stored so you can go back and either re-read or check something from a past ticket.
They're stored inside your discord server, and once a ticket is closed you'll have the option to create one.

clear forge
iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #57 - 35)

clear forge
#

How do I make several different options for a ticket like this?

IMG_2680.png
humble sequoiaBOT
#
<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel BotOffline

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️
  • Panel doesn't send? Make sure you have a valid emoji selected
  • Option doesn't show up? Check if two options have the same panel in the DropDown Editor
$dropdown
harsh epoch
#

@clear forge Refer to the embed above

clear forge
#

Thx again 👍

fluid trail
#

Bonjour jai grandement besoin d'aide si quelqu'un accepte de m'aider, peut il me Mp s'il vous plaît je n'ai plus accès a l'application depuis le mois d'avril ?

humble sequoiaBOT
#
⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

fluid trail
#

Expliquer moi alors a qui je dois m'adresser parce que je n'arrive a rien et j'ai besoin d'aide j'ai tout essayer et rien ne fonctionne

blazing cave
#

Hi

#

/help

#

leonhenn

humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

meager perch
#

/help

#

Hey,
everytime ppl sees their ticket, their history is removed so they cant see what they just tyyped, can anyone help?

harsh epoch
meager perch
#

ty

crude jewel
iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #57 - 36)

crude jewel
#

one more question, how do i make it ping mods when a ticket is opened

harsh epoch
#

$help

humble sequoiaBOT
# harsh epoch $help
How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

harsh epoch
#

@crude jewel Refer to the embed above

crude jewel
iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #56 - 37)

harsh epoch
scarlet condor
#

Okay so the bots working in my test server but when I try to do anything in my main server it says the application did not respond what do I do 😞

scenic forum
scarlet condor
scenic forum
# scarlet condor

Your bot is missing the view channel permission inside the channel

scarlet condor
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #24 - 299)

frank apex
#

how do i make it to where i click request middle man it makes me fill out a form instead of going straight into the ticket

image.png
clear forge
# humble sequoia

ok so uhmm, i might be stupid or something, cuz i still rlly cant figure this out 😭

#

i'm trying to figure out how to have several different options for why someone's making a ticket, and have those options on one msg, but i legit dont know how this thing works 💔

covert swallow
humble sequoiaBOT
#
Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

covert swallow
languid plank
#

Hi so, how do I make it so that everytime i make a ticket it will be inside a category? Like do i rly have to move it by hand everytime someone makes a ticket?

gusty estuary
languid plank
#

Kk ty, wts a rep? It worked ty

mighty thistle
#

YAGPDB.xyz offers reputation as a way of keeping a community engaged! It's just a tally that users get to give to others.

river coral
#

Hey when we do /delete <reason>, is it possible to log the reason somewhere ?

mighty thistle
#

You could put the {delete.reason} variable somewhere to reference, like the Transcript message or the actual delete message, which would be logged inside the transcript.

#

You could add a field to your Transcript Message embed, name that Delete Reason, then fill the content with {delete.reason}. Then this will only appear if a reason was provided.

#

@river coral I imagine this is closest to what you'd have in mind!

river coral
#

I see, thanks 👍

sick shore
#

Nice to meet you! My name is Rea, who just joined! Immediately, when a general member tried to issue a ticket on my server, "Warning, you do not have the authority to use this ticket." It came out, but what should I do to issue it to general server members and create a channel?

leaden dust
#

Hello, how can I get a ticket transcript if the server got banned?

scenic forum
# sick shore Nice to meet you! My name is Rea, who just joined! Immediately, when a general m...

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled onswitch, only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

scenic forum
sick shore
iron nightBOT
#

Gave +1 Rep to @scenic forum (current: #24 - 300)

tender aspen
#

Hello i just joined this server and got a problem, so yesterday I was playing hoods of chiraq and a hacker spawned many cars and fly planes then I was kicked out and accused of cheating then they kicked me from the server can someone please help me and pc check me also

humble sequoiaBOT
#

@tender aspen

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

tender aspen
#

What should I do?

glass quiver
#

I got hacked and the person sent nsfw to azure latch, I was wondering if I could get unbanned because I love azure latch and it didn’t just send there it sent almost everywhere

humble sequoiaBOT
#

@glass quiver

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

scenic forum
#

@tender aspen Please do not dm me

#

Youre in the wrong server, we cannot help you

tender aspen
#

What should I do

scenic forum
#
  • We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.
tender aspen
#

Why

scenic forum
#

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

vestal adder
humble sequoiaBOT
#

@vestal adder

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

grim storm
#

Sir I can't send message in community reason is time out it's a long duration please resolve

calm wadi
silent plover
#

in free ticket

that's mean

max thing

10 tickets right?

put in premuim

inifty?

image.png
swift crest
#

hallo mein Account wurde permanent gebannt, gibt es eine Möglichkeit dass er entbannt wird und wem muss ich da schreiben

humble sequoiaBOT
#

@swift crest

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

silent plover
#

?

scenic forum
thorny kite
#

can sb setup my ticket bot in my sever

harsh epoch
#

$help

humble sequoiaBOT
# harsh epoch $help
Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

smoky arch
#

how can I get the copy options for ticket forms on mobile?

Screenshot_2025-09-14_at_2.11.15_PM.png
mighty thistle
smoky arch
#

any workaround? It works perfect on desktop

#

just need to be able to copy form answers on mobile

mighty thistle
#

I think the simplest option is to have Premium and add new embeds to the Ticket Message, then make the actual Message content the response(s) from your form.

#

Or just put the responses inside your ticket message.

harsh epoch
#

Another way could be to copy the entire embed and then paste it into the message box and then select and copy only the part you want from that?

That's what i tend to do for other bots embeds, although it is a pretty long way of doing it

clear forge
drowsy urchin
clear forge
#

idk how to make several different buttons for making a ticket like what yall got here. i've now been watching yt videos trying to figure it out, but so far i've only found how to make a basic, one-option ticket, still completely lost as to how i add those options

Screen_Shot_2025-09-14_at_6.17.11_PM.png
humble sequoiaBOT
#
Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

scenic forum
#

@clear forge refer to the embed above

soft night
#

I need help with Vars, Like im trying to figure out a var where it shows the button i clicked on, Like for example i click on (Support) then in the ticket it says smh like (Reason for ticket -> {})

scenic forum
soft night
soft night
drowsy yarrow
#

the bot doesent reply to slash commands

harsh epoch
drowsy yarrow
harsh epoch
# drowsy yarrow didnt reply

In that case its probably missing permissions. Make sure the bot has permission to Send Messages, View Channel and Embed Links inside of that channel

covert shoal
#

Ticket

harsh epoch
covert shoal
#

Wi

signal tendon
#

Ok

#

So

#

I’m trying to appeal my ban

#

On five nights TD

humble sequoiaBOT
#

@signal tendon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

signal tendon
#

Oh yeah and how long can you get banned form a Roblox TD game for cross trading

harsh epoch
signal tendon
#

Oh I’m so sorry

#

Omg I’m so stupid today

harsh epoch
#

Don't worry! It's fine :)

signal tendon
#

Oh yeah here’s a picture of it

waxen oak
#

Hello i have a problem with the bot , whenever i press the setup it says it doesn't respond

harsh epoch
waxen oak
waxen oak
#

The application doesn't respond

signal tendon
#

Maybe trying to refresh it

waxen oak
harsh epoch
waxen oak
signal tendon
#

On Roblox what games you guys play

harsh epoch
signal tendon
#

Ok tysm

#

Oh yeah I already made a ticket so I might have to wait several weeks

waxen oak
iron nightBOT
#

Gave +1 Rep to @harsh epoch (current: #56 - 38)

harsh epoch
signal tendon
#

Good night guys see you guys tomorrow

sonic ocean
#

why wont my ticket bot send the message

#

for custom command

#

like how do i make a group for the command

scenic forum
sonic ocean
#

okay so im trying to make an auto close system after the command !inactive is ran

scenic forum
#

The bot cannot trigger itself im afraid

sonic ocean
#

no like

#

when a message is said

#

by my other bot

#

it will close because of the trigger

humble sequoiaBOT
#
Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

  1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

  1. Your ticket panel must be Command Style enabled

  2. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

  1. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** TTWarning Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration
scenic forum
#

@sonic ocean refer to step 3

sonic ocean
#

uh

#

i meant like

#

the bot says /close and closes the ticket

#

everything else works fine tho

sonic ocean
scenic forum
sonic ocean
#

i meant !

#

wait

#

how do i make it close the ticket for short

#

by ticket bot itself

#

okay i bet i sound rlly confusing

humble sequoiaBOT
#
Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

  • Chose out of 6 different triggers
  • Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
  • Add delays on the execution of actions after the trigger or watcher finds a message!
Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__
- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel
$auto
scenic forum
#

With premium you can set automations and close the ticket after x amount of time

sonic ocean
#

i dont have premium tho

scenic forum
#

Without premium any sort of timed automations arent possible im afraid

sonic ocean
#

bro 😭

#

please can i get the feature

#

im broke

#

ok wait

#

i found a big brain idea

#

hold on it should work

clear forge
hexed girder
#

Hello

oak orchid
#

how to open a ticket

scenic forum
oak orchid
#

oh, ty @scenic forum

smoky arch
smoky arch
sharp grotto
#

getting this error when logging in, any ideas?

image.png
robust coral
#

Por que meu ticket tá sendo criada em categoria desconhecida sendo q eu configurei pra ele aparecer na categoria suporte?

naive elk
#

Hello! I'm a mod in a server that I didn't set up but that I am helping moderate. I am trying to update the ticket prompt that users see when they create tickets. However, I can't seem to get any ticket tool prompts to work. For context, I'm a private channel that I created to stage messages and test things, but the channel is in the server where the ticket tool is installed. Can someone help me identify if I'm doing something wrong, or maybe my permissions are the issue? Thanks in advance!

Screenshot_2025-09-14_at_11.28.06_PM.png
lunar solar
#

It will happen again

#

Just need you to run the command

naive elk
iron nightBOT
#

Gave +1 Rep to @lunar solar (current: #15 - 443)

lunar solar
#

On channel skunk-message-staging edit the Discord settings for that channel and give Ticket Tool View Channel ✅ permission

naive elk
iron nightBOT
#

Gave +1 Rep to @lunar solar (current: #15 - 444)

mighty thistle
#

The best you could do is then copy the entire message, then paste it in your text box, then re-copy the pieces.

lunar solar
mighty thistle
#

Actually Lupus you're here...

lunar solar
#

Sup

mighty thistle
#

Can TT send multiple messages in a ticket when created? Or just multiple embeds per one message?

lunar solar
#

Yes w/premium

naive elk
#

Hey @lunar solar ! Sorry, another Q for you: I opened a help ticket and received this error. Does each ticket opened create its own channel? Are we hitting some sort of limit with tickets created?

edit: sorry for the direct ping! just saw the reply 😬

Screenshot_2025-09-15_at_12.10.27_AM.png Screenshot_2025-09-15_at_12.13.46_AM.png
worldly helm
humble sequoiaBOT
#
Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

naive elk
iron nightBOT
#

Gave +1 Rep to @worldly helm (current: #6 - 982)