🆘│community-support

[scenic forum]

@barren goblet

[vestal heron]

[sonic lantern]

the tickt tool bot is reusing tickets and the new person that opens a ticket can see the previous persons chat and information. Closing and even deleting the previous ticket doesnt help. The new ticket has a new ticket number but its using old tickets. Any advice??

[barren goblet]

How i change panels name

[scenic forum]

Server config -> Server Storage Options Check if that option is on, turn it off

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

@barren goblet refer to the embed above to change panel text

[sonic lantern]

found it and turned it off

will see if it works... thanks!! love the bot!! @scenic forum

[rigid gorge]

How do I link it to the tickets I made? For example, if I open this ticket, this ticket will open.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@rigid gorge refer to the embed above if you mean tickets like #🎫│make-a-ticket

[rigid gorge]

For example, if you open a suggestions ticket, the suggestions ticket will be opened immediately. If you open a complaints ticket, the complaints ticket will be opened.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[scenic forum]

Your inquiry has been moved to a ticket, a staff member will tend to you now

[blazing anchor]

في عرب

[barren goblet]

I need do like this how? I mean ticket option

[barren goblet]

رح ل panel name عند كل بانل وعدل الأسماء

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@barren goblet refer to the embed above

[barren goblet]

Only enable?

[scenic forum]

Read the full embed

[granite mauve]

So I want to create a panel where then they see options of that ticket they wanna open I did that I made 1 panel and then dropdown thing I made 3 things giveaway claim and support etc etc now I want to do like who gets access to which one of those I want giveaway manager to access giveaway claim a

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[winter ore]

Am I doing something wrong here? Trying to tag a channel

[scenic forum]

<#ChannelID>

[winter ore]

Oh so I need the #. Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 266)

[scenic forum]

yes and without {} they are only for role mentions in this case

[winter ore]

Huh. The variables page says to use the {}. Okay, will try without. Is that the same if I wanna use the channel name instead of the ID?

[scenic forum]

Could you show where it says that? Maybe im mistaken then

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[winter ore]

Wait wrong pix

@scenic forum you were right. It is <#channelID>

[scenic forum]

These are set variables they will show the channel name/ID of the ticket opened itself not any outside

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[grizzled summit]

@quasi dagger Please #🎫│make-a-ticket

[pulsar bridge]

any help ?

@grizzled summit ...

waht was the command to let a person open a ticket

$new ?

[harsh epoch]

/new

[pulsar bridge]

it doesnt work ..

[grizzled summit]

Hey there. I am not a part of our support staff. If you need support from our team please #🎫│make-a-ticket .

This channel is for support from our community.

[pulsar bridge]

sry , mb

[harsh epoch]

Are you getting any error messages?

[pulsar bridge]

no

just not working at all

[harsh epoch]

Do you know if you have permissions to run commands in that channel?

[pulsar bridge]

how do i know ?

i am the owner of the server .

kkk done

worked , but another problem .

if i want to create a ticket from a specific panel with the command how ?

[harsh epoch]

Im pretty sure itll only work with the one panel the feature is enabled on

[pulsar bridge]

ok

also , i want to suggest smth ...

When we create a ticket using the command it doesnt remove the forms option .

[viral sigil]

Bro I am facing problem
It is showing Content Already submitted but I didn't submitted any content

[cyan summit]

How i create a pannel where people creatw tickets?

[harsh epoch]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[harsh epoch]

@cyan summit refer to the embed above for creating panels

[pulsar bridge]

soo , i cant make it that i can when i do $new it openes ticket for panel 1

[cyan summit]

Do i needa do this on the dashbord or in the discord

[pulsar bridge]

and if i make $new2 it opnes ticket for panel 2 ?

[harsh epoch]

Its more reliable on the dashboard but you can also run /setup and do it through discord.

Although, the dashboard offers more options for customisation

[cyan summit]

Alr ty

[iron night]

Gave +1 Rep to @harsh epoch (current: #74 - 21)

[cyan summit]

Saying application did not respond

Any idea

[harsh epoch]

I dont believe you can, however you could create another panel exclusively for the command style ticket

[pulsar bridge]

i opned a ticket about it ...

[harsh epoch]

Make sure the bots got permission to view channel, send messages and embed links

[cyan summit]

Ill check

[gloomy forge]

okay wait so how do i change the message that’s like “click to open a ticket”, so i can explain to the community what each ticket is for? sorry im new to this

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

@gloomy forge refer to the embed above

[gloomy forge]

thank u sm

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 267)

[versed igloo]

it says "application failed to respond"

Help

[harsh epoch]

Make sure the bots got permission to view channel, send messages and embed links

[versed igloo]

I gave it whole administrator bro

at nvm sorry

It works now

[stable zephyr]

I need ticket

#sos

[humble sequoia]

@stable zephyr, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[static forum]

j’ai besoin du ticket, j’ai envoyer email et preuve

[stable zephyr]

Brother i don't this language

Tell me in English

[static forum]

i need my ticket

[stable zephyr]

Please

[restive condor]

Where?

[stable zephyr]

Brother i need also ticket

[static forum]

i send my email and proof

[restive condor]

You both are in the wrong server

[stable zephyr]

Send brother

[humble sequoia]

@stable zephyr @static forum

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[static forum]

you buy the thing taobao ?

bought

[restive condor]

Please keep this channel to Ticket Tool support only.

[stable zephyr]

No i don't

[restive condor]

We cannot help you here

[stable zephyr]

Okayy

Sorry for disturbing you

[restive condor]

No worries 👌

[stable zephyr]

Brother your link take me there

[stable zephyr]

???

[restive condor]

Again, this is not the right server for whaterver issue you're having

[vital ether]

I have two multipanels set up — one in Russian and one in English. Is there a way to use Dyno, Sapphire, or a similar tool so that a user’s reaction with the Russian emoji automatically sends the Russian multipanel via Ticket Tool, and a reaction with the English emoji sends the English multipanel? For example, there could be a pinned message asking users to choose their preferred language, and based on their reaction, the corresponding multipanel would be sent.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vital ether]

Almost like, role-based.

[sudden marsh]

How do i get it so that when a ticket is created, only people from the support team can delete the ticket?

nvm found it

[vocal perch]

#🎫│make-a-ticket c

[sudden marsh]

anyone know if its possible to disable a button for a ticket without having to remove/hide the button and resending the entire message?

[harsh epoch]

You can press " Show this button" and use the Update button on the main menu for that panel? The button will appear, but won't be functional. You should get a message like this when using it.

You can also enable for only support teams to use the button meaning regular members can't use it

[stable zephyr]

Hi

https://tickettool.xyz/dashboard

Make a channel

@humble sequoia

[native anchor]

how do i get my ticket tool configeured to my channel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[echo yacht]

@native anchor ⬆️

[split thicket]

Hey I just have one question but is this where I give people access to the website dashboard? I never actually checked if these roles gave access to the dashboard and since I dont got a way to check myself im here asking. If it isnt how do you give people access to your server dashboard? Trying to help a friend manage tickets on his server but I can't get access to the dashboard even after he supposedly added me to the support team roles

[mighty thistle]

Support Team roles are for each ticket. That refers to the team(s) who would actually handle the ticket.
You can access Dashboard Roles within Server Configs! I would have the friend refer to that dashboard configuration for your inquiry. 😄

[split thicket]

Thank you!!!

[iron night]

Gave +1 Rep to @mighty thistle (current: #51 - 50)

[quick crown]

Guys how do I look where is the ticket that I used to report a hacker in ink game

[mighty thistle]

Transcripts are only saved to either a channel or a Google Drive when set up. They may also be DMd to you if that was enabled. Once a ticket channel/thread is deleted, and a transcript was not retained, it is lost forever.
If you did not receive the transcript in a DM, whoever you reported to may have it if they set up transcription. They would have it in either a channel or a Google Drive.

[warped crest]

i have multipule tickets, and doing !new opens ticket type 4, how do i make it only open ticket type 1

[scenic forum]

The new command can only open one type of ticket per channel
You'd need all 4 panels to monitor a different channel for command style so depending on which channel you wrote the command in ticket 1-4 gets opened

[wind crystal]

Hello Can I have help, I am trying to do the <@numbers> to get my roles to ping but they legit aren't working and ive trade everything.
it just says "@undefined" and idk why

[oak fern]

kindly read the guide below

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[wind crystal]

got it :3

[limber fossil]

.?

[azure leaf]

hey

i have bought the premium for my server

how to invite it

[warped sparrow]

How to invite @humble sequoia to the server we have bought the premium

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

@azure leaf@warped sparrow Refer to the embed above, simply click "here" to invite the bot premium in your server ⬆️

[limber fossil]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1159)

[azure leaf]

thanks for the help

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1160)

[azure leaf]

by the way i am premium subscriber is there any role which i can get

[austere forge]

sure, done! 🥳

[azure leaf]

kindly take my friend request

[azure leaf]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1161)

[stable zephyr]

Send me ticket

[austere forge]

Against the rules, sorry, I do not accept random friend requests

[humble sequoia]

@stable zephyr

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[azure leaf]

okay i understand

[river stag]

@humble sequoia

/help

My friend got hacked and got banned off tds and he's trying to appeal it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[river stag]

@lunar solar

[stable zephyr]

Make a ticket🎟 @humble sequoia

Make a ticket🎟 @humble sequoia #sos

[humble sequoia]

@stable zephyr

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[small geode]

how can i do this

/ticket

/help

how can i do that

/help

how can i make a selection with tickets

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@small geode refer to the embed above

[small geode]

thanks babe

[small geode]

When i finish my dropdown style and click "send" and it shows this why?

it doesnt show anything

[scenic forum]

Your panel message will by default have the panels name in it's "author" embed editor field

[small geode]

wym

[small geode]

yea what abt it

[scenic forum]

You asked why it shows it

[small geode]

yea

no look when i put that choose a selection right? it shows this not the other ones

i want it to be like this

[scenic forum]

No panels have been selectedin their required fields

[small geode]

no results found

[scenic forum]

Each selection needs its own panel

So in your case you'd need 7 seperate Panels

[small geode]

so i delete all of them?

[scenic forum]

Or you just create the additional 6 panels with their setup and select them in the dropdown setup

[small geode]

i want mine to look like this

[scenic forum]

And i told you how to achieve that

[small geode]

do i delete it and do it again?

[scenic forum]

1. Keep your Dropdown setup as it is
2. Create the missing 6 additional panels you need for your setup
3. Adjust the 6 additional panels to match their purpose
4. Go back to your dropdown setup and select their panels in the Select a panel field

[small geode]

wat

i gotta do allat? 🙏

wait do u mean i create a new panel ?

[scenic forum]

Correct. You need a total of 7 to be able to select a total of 7 dropdown options

[small geode]

do i name them the same thing "choose a selection

[scenic forum]

Thats up to you, preferably you name them to their purpose to easily find them later on again

[small geode]

kk thanks man ly

[small geode]

i finished them all but how do i connect them together

[scenic forum]

You select them in the marked fields

[small geode]

choose a selection not here

[scenic forum]

Because you have already selected it at the most top option

[small geode]

nvm it worked tysm bro

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 270)

[stable zephyr]

🎫│make-a-ticket

[harsh epoch]

Can you run /debug inside that channel?

[half kernel]

@harsh epoch

[harsh epoch]

It looks like your bot is missing the "Send Messages" permission in that channel. Add the permissions Send Messages to the bots role in that channel

[unique harness]

Hey guys, i just want to ask for the claiming feature, is there a way to set it that rather than removing every other mod's access to the ticket, it will just remove their perms to speak in it?

[restive condor]

Hey there! Of course, Dashboard > Panel Configs > Claiming > Change Other Support Team Permissions when claimed - Edit Permissions > View Channel & Send Messages

[unique harness]

Gosh thank you so much, i've been trying to figure out this mess for past 30 mins and i didnt notice the team permissions change 😭.. appreciate it!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2727)

[unique harness]

Dan is truly amazing 🙏

[restive condor]

No problem, glad I could help!

[vernal owl]

How can help me with this

[harsh epoch]

It's better to use the dashboard if you can, but you should be able to press "Create a panel", fill out the details it asks for, and it should send into the channel you choose

[vernal owl]

Okejj

[covert snow]

I got banned from the site, how can I unlock it?

[split bramble]

/help

[gritty shoal]

oi

[blazing kestrel]

شباب كيف اضيف صوره في ticket tool Guys, how do I add a photo to the ticket tool?

[hoary vector]

Why when I close the ticket It reverts back to a non-private state.
It should have deleted that ticket.

[spice wren]

ok

[slender trout]

is there a admin for solo duo trio on?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[main coyote]

911 help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wide pulsar]

How many panel we can have in one server?

[slender fjord]

Galera como eu faço para fazer o bot digitar em português?

[crude mica]

Hello, I can't access the bot panel, it tells me: This website cannot be accessed

Apparently it's blocking my public IP, so I can't access the bot panel.

[crude mica]

@shut bolt

[scenic forum]

What error do you receive?

[scenic forum]

Did you try another browser or incognito mode?

[crude mica]

I just tried both and neither of them grabs the panel.

[scenic forum]

The site is unreachable on both options?

[crude mica]

I am a server technician and previously the bot worked normally, now this is happening.

[scenic forum]

A different browser aswell as incognito mode cannot reach the website either?

[crude mica]

I tried using the incognito page and in another browser I get the same message "This website cannot be accessed."

[scenic forum]

Then im not sure
Please open a ticket at #🎫│make-a-ticket and get a staff members assistance on the matter

[crude mica]

Ty

[foggy terrace]

"The application did not respond"

i already made my panel

typed /panel id:1

didnt work

[scenic forum]

Can you use /debug?

[foggy terrace]

yea let me try

no commands work

[scenic forum]

Ticket tool is missing send message in the channel permissions

[foggy terrace]

ty you're a genius

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 271)

[dire cloak]

why tickettool didn't response

[bright egret]

hi

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[bright egret]

how to add premium ticket tool bot

[scenic forum]

@dire cloak refer to step 3 in the embed above

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

@bright egret click the blue here above for the premium bot invite

[dire cloak]

what

[scenic forum]

@dire cloak step 3 in this text

[dire cloak]

thank you ❤️

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 272)

[bright egret]

how does automation command work

what it do

@scenic forum

its not working

@stray bobcat

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[scenic forum]

@bright egret refer to embed above
Don't ping for help. People will respond when they are available

[languid flint]

Hi, is it no longer possible to pay by PayPal? The only payment options i see are credit card, Googlepay, Applepay and Cryptopay

[wide pulsar]

How many panels can we have in one svr?

[scenic forum]

It should still be possible, could you show the lack of option?

[scenic forum]

I think you can have 50 panels in the dashboard

[languid flint]

those are the only options i can find

[wide pulsar]

Ooh, thnx

[scenic forum]

This server provides help for the ticket tool discord bot, the screenshot you provide isn't related to it, therefor this is the wrong server to receive help for the matter

[zealous olive]

Necesito crear un ticket

Pero no se como hacerlo

[buoyant kindle]

#🎫│make-a-ticket

[limber marsh]

Help
Before:

after:

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[elfin osprey]

How can I delete my ticket

[neon crest]

I got banned in a game and don't know how to make a ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! What exactly do you mean?

[vocal surge]

I need help

[restive condor]

Hi! How can I help?

[elfin osprey]

Like I created a ticket and it's not working properly so I want it to be deleted as I think it will work properly after I delete it.

[restive condor]

You will need to ask that server's staff to delete the ticket for you

[vocal surge]

I did what it ‘said and it still won’t do it

[restive condor]

Dashboard > Panel Configs > Category
Please make sure the selected category is still valid

[vocal surge]

It is and still won’t work

[elfin osprey]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2730)

[restive condor]

Please make sure you're checking the correct panel. There's an invalid category for that panel

[vocal surge]

I did

Still won’t work

[restive condor]

Could I get your server name or ID please

[vocal surge]

Me

[restive condor]

Yes

[vocal surge]

Ok I send it in dms

[neon crest]

Can you help me

[restive condor]

No, send it here please

[restive condor]

You're in the wrong server unfortunately

[neon crest]

Where do I have to be

[restive condor]

We don't know, but this isn't the right server for that

[vocal surge]

1389033315645919335

[neon crest]

Ooo oke thank you

[restive condor]

This is not a valid category. Please select another one

[vocal surge]

Oh ok

@restive condor

[restive condor]

Yes?

[vocal surge]

Can you join a Vc for 1 min

[restive condor]

Unfortunately not. What exactly is the issue?

[covert ore]

Hello! For some reason the variable is not being detected?

Does anyone know why?

[languid plank]

Hi, uh may I ask how to make people create a reason 4 y they create a ticket or smth like that?

[blazing kestrel]

شباب كيف اضيف صوره في ticket tool Guys, how do I add a photo to the ticket tool?

ticket tool Guys, how do I add a photo to the ticket tool?

[scenic forum]

Please open a ticket at #🎫│make-a-ticket to get a staff members help

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@languid plank please refer to the embed above

[covert ore]

Oop alr

Gracias!

[languid plank]

Ok

[scenic forum]

Sadly idk it myself to a ticket is your best bet to not get lost in traffic

[blazing kestrel]

ticket tool Guys, how do I add a photo to the ticket tool?

[worldly helm]

Heya! 👋
Do you mean as a profile picture?

[languid plank]

How do I uh.. add the options thingy? And where is it?

[scenic forum]

Panel config -> forms

[blazing kestrel]

No, I want the same server

[languid plank]

Ok

[blazing kestrel]

I want the same thing

[worldly helm]

You can upload an image to a hosting website like https://imgur.com and use the link inside an embed.

[blazing kestrel]

I don't mean that. How do I put an image in the widget? Remember.

[worldly helm]

I'm afraid I didn't understand what you mean.

[blazing kestrel]

Same like this

[worldly helm]

[blazing kestrel]

Do you see that I want to put a picture inside?

[worldly helm]

Yes. You can do that by following what I suggested.

[blazing kestrel]

Okay now how do I put the picture inside?

Okay, now I have a picture of how to put fill inside ticket tool

[blazing kestrel]

Hello ?

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

Please be patient
Refer to the embed above
Insert the image link into field 15

[blazing kestrel]

Okay

[jade topaz]

Help please
Error translation:
Interaction error
Server: Forsaken Support Server

[wraith oracle]

Any staff?

[scenic forum]

@jade topaz @wraith oracle
You need to contact their servers staff and inform them about the issue. There's nothing we can do on our end as it's a setup problem in their server

[wraith oracle]

But

Wait I'm sending you another

[scenic forum]

There's nothing we can do. The server has reached 500 channels. Their staff needs to delete some channels.

[wraith oracle]

but there is only 8channel

[scenic forum]

There is 500 channels.

[wraith oracle]

Mm?

[scenic forum]

They are just invisible to you.

[final meadow]

Hello, I need help

[scenic forum]

The server has 500 channels

[wraith oracle]

Ugh fine sory for disturbance

[manic hatch]

Guys

How to put ur own Ticket tool in ur own server?

[scenic forum]

You're not disturbing don't worry, I'm sorry we aren't the right team for that matter

[final meadow]

how to install android dashboard

[wraith oracle]

ohk thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 273)

[scenic forum]

Click on @pseudo glen -> Add app -> select server

[wraith oracle]

@iron night +1 rep

[harsh epoch]

Its not something you can install. But you can access the ticket tool dashboard at https://tickettool.xyz/dashboard

[nova matrix]

how to fix it happens when i close ticket

[restive condor]

Hi there! Dashboard > Panel Configs > Buttons > Check your Confirm Close, Cancel Close, Transcript, Re-open & Delete buttons

Make sure they all either have text or an emoji

[nova matrix]

all have emoji and text @restive condor

[restive condor]

Make sure you are checking the correct panel please

[nova matrix]

yeah the corrct panel

[restive condor]

Could I get your server name or ID please

[nova matrix]

1412902994298667100

𝐀𝐁𝐎𝐃 𝐂𝐎𝐌𝐌𝐔𝐍𝐈𝐓𝐘

[restive condor]

Is this for panel 1 or 2?

[nova matrix]

the problem will be fixed when ? @restive condor
i have 2 panels 1 work and 1 not the name of panel is dosent work is تقديم الادارة

[nova matrix]

2

[restive condor]

Can you double check that the emojis selected for both the cancel close & confirm close, are still in the server?

[nova matrix]

ok wait

[manic hatch]

Thank you @scenic forum I'm finished I have my own Ticket tool Now!

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 274)

[nova matrix]

ohh sorry i missed to write " : "

[restive condor]

Ah, there you go. Make sure to put it in

And re-try once more please

[nova matrix]

done it work now
you are the best staff where can i rate you ? @restive condor

[restive condor]

Glad to hear! You can leave a #📈│reviews

[abstract gale]

Pls unban me,my friend said download scripts,he said "you won't get banned"I believed him, but then error 600 popped up.my nickname: hastighasediok

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[unique thorn]

hello people does anyone know how i can fix the issue that i cant close tickets in my server?

[scenic forum]

What kind of error are you receiving?

[unique thorn]

says i dont have permission to close tickets xD

but im server owner

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Close Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Close Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[unique thorn]

i seem to have broken something

cause i cannot do anything to close these ticket ....

[scenic forum]

Did you check the 3 options above?

[unique thorn]

pretty sure i did

and more!

[scenic forum]

Can you show me a screenshot of step 1 and 2?

[unique thorn]

First time doing this

[unique thorn]

Mind if i dm them to you?

[scenic forum]

You can send them here aswell
If you do dm me the images i will regardless reply to them inside the server

[scenic forum]

Could you show your support team roles at
Panel config -> General -> Support Team

[scenic forum]

Do you have more than 1 panel?

[unique thorn]

No

[scenic forum]

Just to check something
Can you use /debug inside the ticket you cant close

[unique thorn]

https://discordapp.com/channels/509192800865353738/662692902245498910/1413880916320977027

[scenic forum]

Which error exactly are you receiving?

[scenic forum]

Please grant the bot the Manage Roles permission

[unique thorn]

Where do i find said setting please?

[scenic forum]

Server settings -> Roles -> Ticket Tool -> Manage roles ✅

[full badger]

@scenic forum

[scenic forum]

Please do not ping me

[unique thorn]

Its working!!!!!

[scenic forum]

Perfect

[unique thorn]

You a boss

And someone opens a ticket with this it send the automatic message can I talk with that person in the ticket request?

[scenic forum]

Once a ticket is opened
The user that opened the ticket aswell as the support team will be able to write in the ticket if we go of by default

[unique thorn]

Okay great! Are you a programmer of this bot cause you know a whole lot

[scenic forum]

Im just a voluntary helper, not part of the staff and/or dev team!

[unique thorn]

I wish more people were cool like you helping other!

Can I send more than one panel wjen someone opens a ticket if the first panel is missing some information I would need?

[scenic forum]

Can you elaborate what exactly you mean?

[unique thorn]

In my panel the limit is 250 but I have like twice this amount. So there's some question I can't ask since the limit is 250.

Oh I think I just found it would it be this?

[scenic forum]

Multipanels would be something like #🎫│make-a-ticket

[scenic forum]

What you can do is keep short what each ticket is for and enable Forms to get answers on the matter. Refer to the embed below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[royal echo]

Help

[humble sequoia]

@royal echo, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[lime shuttle]

Is ticket tool down?

[restive condor]

Hey there! No, what seems to be the problem?

[restive condor]

Please try the /debug command in that same channel

[lime shuttle]

I did still saying the same thing.

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[lime shuttle]

Fixed thank you alot is their somewhere I can do staff feedback?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2735)

[restive condor]

No problem! Feel free to leave a #📈│reviews

[nova matrix]

+rep @restive condor so good staff and very fast and very help ful

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2736)

[brittle talon]

It says
Failed: Invalid Form Body components[0].components[0].options[5].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
the emoji is ⚖️ does that work or no?

[unique thorn]

hi there lads i was wondering if theres a way to reset the ticket count after we did all the testing and programming of the bot ? cause i got like 12 test xD

[harsh epoch]

It will work, just make sure you use the emoji picker on the dashboard itself rather than you phone/computer and it should work from there

[scenic forum]

Panel config -> SET COUNT at the very top -> Put 0

[brittle talon]

I found it. There is a bug it was the 6th one.

[unique thorn]

The boss strikes again!

[harsh epoch]

Glad you found it!
Remember that quite often in error messages like it options begin at 0, meaning your sixth entry would appear as 5 in error messages

[brittle talon]

Oh.

[echo lantern]

make a ticket

make-a-ticket

[light spruce]

I can't open a second ticket

[scenic forum]

Are you staff on the server?

[light spruce]

No

[scenic forum]

Some servers have their ticket limit to 1 per user.

You need to contact their staff for any issues with the limit

[light spruce]

Ok

[cosmic blaze]

Hi, in a support server that I run whenever tickets are closed fully, the channel does not delete and instead only deletes all the messages instead. Any way to have this fixed?

[harsh epoch]

Can you open your server configs and check if "Server Storage" mode is enabled? If it is, turn it off and retest it

[cosmic blaze]

That did the trick, thanks!

I've also experienced instances of people being randomly added to existing tickets when they try to open a new one, any way to stop this from happening?

[iron night]

Gave +1 Rep to @harsh epoch (current: #72 - 22)

[harsh epoch]

Is that still happening now?

[cosmic blaze]

It happened like 10ish minutes ago

[harsh epoch]

Try test it again now that storage mode is off. If it still happens then come back and someone will be around. It could be an issue with permissions not being changed from the previous tickets

[cosmic blaze]

👍 thanks man

thanks @harsh epoch :)

[iron night]

Gave +1 Rep to @harsh epoch (current: #70 - 23)

[flint geode]

How to fix a full category

[harsh epoch]

What's wrong with it?

[worldly helm]

As you already opened a ticket, please use it for support.

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[gritty shoal]

oi preciso de ajuda

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stiff nova]

If we ban someone from the server, their messages will get deleted, is it a way to turn them back? ( the conversation was in a ticket )

[restive condor]

Hey there! You will need to set it so the bot banning the user doesn't delete their messages. Otherwise, it's not possible

[inland geyser]

Any time someone adds someone else to a ticket, the tickets go public. Any help?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sinful galleon]

hey! i have a small question about ticket perms. i dont want members (besides mods) with the perms to close tickets but it doesn't seem to work. am i doing something wrong? am i in the wrong place? or is it just not possible?

[worn tree]

#🆘│community-support

[harsh epoch]

With "Support Team Only" it'll make the button only accessible to those with your selected support roles. Anyone else will get the message "You don't have permission to use this."

You can set your support team roles for that panel under Menu -> General -> Support Team Roles

[drifting tangle]

I need help from someone. The only issue I'm having is I can't seem to set it up correctly so that once a ticket is "closed" it will move from the 'TICKETS' category to 'TICKETS CLOSED' category automatically. I did setup up the transcripts correctly & that is functioning beautifully. Please help.

[restive condor]

Hey there! Dashboard > Panel Configs > Category
You can select a category for your closed tickets from there ^

[drifting tangle]

It's not moving them though.

[restive condor]

How many channels are currently in that category?

[restive condor]

Is that all?

[drifting tangle]

There is 23 closed tickets under my 'TICKETS' category.

With 9 open tickets under my 'TICKETS' category.

32 total?

I'm doing something incrrectly

[restive condor]

Altight, can you make sure Ticket Tool has all these permissions for that category:

✅ - View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Permissions
✅ - Manage Channels
✅ - Manage Messages
✅ - Read Message History

[drifting tangle]

Yes, all are set on

[restive condor]

Can you ensure you have selected a category for all your panels please?

[drifting tangle]

Panel 1

Panel 3

[sinful galleon]

i have that enabled and even resent the ticket in the channel, but my alt can still close the ticket :c does it need time? like it has a cooldown if thats the right word

[restive condor]

You don't need to create another panel to have a category for closed tickets. Simply select a category for closed tickets for the first panel

[drifting tangle]

I did that first & it didn't work. So that's why I created another panel.

I can delete it & stick with 1 panel.

[restive condor]

2 panels certainly won't work, as you'd need to transfer tickets to the other panel in order to apply its settings

Give it a try with a brand new ticket through the one panel 1, and let me know if it still doesn't work please

[drifting tangle]

How do I delete the extra panels?

[restive condor]

You can use the red "Delete" button at the top, on the main panel configs page

[harsh epoch]

Can you check to make sure your alt doesn't have allowed/support roles?
Could you also try this in a new ticket if existing ones aren't working

[drifting tangle]

That ticket changed to "closed" but stayed under the category 'TICKETS' rather than moving to the 'TICKETS CLOSED' category.

[sinful galleon]

i double checked and yes, my alt doesn't have any allowed/support roles and i also opened new tickets ^^

[sinful galleon]

i figured it out! thanks to you, i was able to find my way around
Menu -> Ticket -> Edit Ticket Message -> "Close Ticket" underneath Message Buttons

[restive condor]

#🎫│make-a-ticket please

[harsh epoch]

I thought you were already editing the button, but i got messed up between how the two looked, sorry

[sinful galleon]

no worries!

[unique harness]

Hey @restive condor , i see youre on and i got couple questions if you don't mind
is there a way for when a staff member claims the ticket, it gets renamed to the staff member's name + the ticket number
for example instea of claimed-0001 it would be peppe-0001.

and also is there a way to set different permissions for different roles, for example we have it set that only the person claiming the tickets gets to talk (except roles with administrator perms), and we would like to set it so that other role would be able to still communicate freely as well.

apologize for that 😔

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > General > Remove that role from 'Support Team Roles' and add it as an 'Additional Role' instead to bypass that claiming permission.

You can use the {author.user.name} variable in the claim name to name the ticket claimer

[unique harness]

Oh thank you so much man, genuinely. you are saving me 🙏

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2737)

[warped sparrow]

Recently I have to ticket tool premium how to set it up and please Lemme know how to do thread style ticketing

Also how to delete unnecessary ticket panels

[sullen stag]

How can I do that when someone opens a ticket the staff team of my server will get pinged?

Ping me when you have a response

[sullen stag]

@restive condor

[worthy moon]

انا سويت تكت تطلب منك form وتظهره داخل التكت
الزبده بعد مامليت الform مايطلع بالتكت .. ليش ؟
ومو اول مره
صارت ب panel قبلها ومسحتها وسويت panel جديده وبالاول الform ظهرت وبعدها ال form ماعاد تظهر

[worthy moon]

I made a ticket that asks you to fill out a form and it should appear inside the ticket.
The problem is, after I filled out the form, it doesn’t show up in the ticket.. why?
And it’s not the first time.
It happened with a previous panel too — I deleted it and made a new one. At first, the form appeared, but then it stopped showing up again.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worthy moon]

I can speak english

Np

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See below how to enable thread style tickets

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[restive condor]

To delete panels, simply use the red "Delete" button at the top of the Dashboard, in the main panel configs page

[sullen stag]

Tyy!

[restive condor]

Hi there! Dashboard > Panel Configs > Forms
Please enable the 2nd switch at the top

[worthy moon]

Already done bro

Take a look

[restive condor]

Have you answered all questions when creating this ticket?

[worthy moon]

Yep

[restive condor]

#🎫│make-a-ticket please so we can take a closer look

Make sure to include your server ID

[worthy moon]

Okay

[worthy moon]

Aight

[warped sparrow]

How to set a interface while creating a ticket member has to specify the reason first.

[restive condor]

See below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[warped sparrow]

@restive condor also users are not able to send text in created thread ticket

[restive condor]

Please make sure to give them the SEND MESSAGES IN THREADS permission for the channel threads are created from

[warped sparrow]

Alright lemme check

[quartz monolith]

is there a place to promote a server?

or advertise i guess is a better word

[pseudo ravine]

There's no advertising allowed in this server

[quartz monolith]

ty

[strong wigeon]

Queria botar no meu servidor DayZ Ticket

[royal cypress]

Quero saber sobre minha punição porq eu fui banido

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[mighty thistle]

@royal cypress

[mighty thistle]

Está perguntando como configurar um painel para sua comunidade?
Se for o caso, eu gostaria que abrisse um dos nossos tickets de suporte com a equipe de português para obter mais assistência!

[hidden monolith]

Yo

[supple lark]

Hi, so we have a ticket option that’s under one section for management but when it closes instead of staying in that section, it moves to the other section where the other tickets go when this is seperate.

[jade topaz]

Helo

Help

[mighty thistle]

This can be corrected by changing the ticket's category permissions!
Navigate to Panel Configs, General Ticket Options, and Category. There, you can change if you want your closed ticket to go to a different category, or leave it empty to keep the ticket in the same category.

@thorny grotto Please understand that it may take time for a response! I'm sure your ticket will be handled soon.

@jade topaz What do you need help with?

[supple lark]

I did that but still nothing.

[mighty thistle]

Hm, it would help to probably the option in Category Closed alotgether. But remember that any existing tickets would not automatically update. You'd have to open another ticket to test what happens when it closes.

[jade topaz]

.

Hello

I have a problem

[scenic forum]

Hello.
What's the problem you're having?

[jade topaz]

I have a server and the members can close a ticket

How can I fix it?

[scenic forum]

Panel config -> Buttons -> close ticket -> support team only

[jade topaz]

Very thanks

[tepid gust]

A senha da conta não deu oque posso fazer?

[tepid gust]

The account password didn't work, what can I do?

[bright egret]

cant send msg in thread channel when someone is creating it

[scenic forum]

Can you use /debug in the channel?

[scenic forum]

Do you have dashboard access?

[bright egret]

yes

[drowsy harness]

im slow lol, the security bot in the server got mad for it deleting channels and kicked it. Thanks tho

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 275)

[scenic forum]

Panel config -> permissions -> support team -> edit opened and closed -> send message ✅

[bright egret]

alr have it

and support team can msg but ticket owner cant

i gaved permission from thier to send msg

but didnt worked

[scenic forum]

Can you edit the thread parent channel -> edit channel -> @ everyone -> send message neutral

[rustic kettle]

.

[patent bridge]

anyone know how to do it close auto insted text closed

[restive condor]

Hey there! Dashboard > Panel Configs > General > Please disable TWO STEP TICKET

[patent bridge]

thank you so much 🫶

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2738)

[lyric saffron]

If anyone could direct me to where I can troubleshoot this issue it would be appreciated.

We have two categories for our tickets, our support category when tickets are created and our Closed Tickets category that they automatically get moved to when they are closed out.

Currently, only about 40% of our tickets are being moved when closed out. Wondering how I should go about resolving the issue

[restive condor]

Hey there! How many channels are currently in that category?

[lyric saffron]

28 at the moment

[ebon loom]

how much does premium cost

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[harsh epoch]

@ebon loom

[restive condor]

Alrighty, and do you have multiple panels?

[ebon loom]

alr tysm

[lyric saffron]

Currently have 4. We've never experienced this issue in the past

[restive condor]

Could you #🎫│make-a-ticket please

[terse hinge]

My ticket bot dosent have the button to create a ticket

[scenic forum]

Just to check
Panel config -> Panel -> Edit panel message -> Buttons -> Create ticket (is it also enabled here)
If yes can you resend the panel and check if the button appears

[terse hinge]

Like this?

[scenic forum]

seems good yeah
Try resending the panel and check if that shows the button

[terse hinge]

Still not there.

[scenic forum]

Can you use /debug in the channel?

[terse hinge]

If it helps my server was nuked and the bot got banned, (its unbanned and re added) I dont know if that would change anything since im using the same panel before it was baned

[scenic forum]

How many panels do you have?

[terse hinge]

one

[terse hinge]

WAIT I WAS USING THE WRONG PANEL I FORGOT I HAD 2

Now it works

So sorry!

[scenic forum]

Dont worry, this server is here to help

[pastel sleet]

Need link to download the app my fire sticks went out have a new one

[humble sequoia]

@pastel sleet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dense dune]

why isnt the ticket panel not sending in the channel.. i gave it admin and yet its not sending it.. it says it got sent but it hasnt nnn it was working before but it suddenly jus doesnt wanna resend it

[worldly helm]

Heya! 👋
Is any error message being sent into the channel that you're trying to send the panel to?

[dense dune]

nope

[worldly helm]

Can you please try using the /debug command in the channel that you're trying to send the panel to.

[dense dune]

https://discordapp.com/channels/509192800865353738/662692902245498910/1414305354271166544 ??

[worldly helm]

Alright can I please get your server ID 😄

[dense dune]

1413241223023431824

[worldly helm]

Is this happening on the first panel?

[dense dune]

any panel i create

[worldly helm]

Please check: Panel Configs > Buttons > Create Ticket > Check if that emoji has the right ID and if it's still in your server.

[dense dune]

oh right.. i wrote it wrong 😭

[worldly helm]

Once you fix it and re-send the panel it should work.

[dense dune]

THANK UUU

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 972)

[worldly helm]

You're welcome! Glad I was able to help you

[flint spruce]

WOW GOT BAN FOR NO REASON NICE SYSTEM

[humble sequoia]

@flint spruce

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[flint spruce]

I entered the game a little while ago, I saw that my account took a band, I want to know the reason

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[harsh epoch]

That's just a rate limit, as long as you give it a couple seconds it should let you proceed :)

[mystic sky]

Spanish?

[harsh epoch]

Eso es sólo un límite de velocidad, siempre y cuando le des un par de segundos debería dejarte continuar :)

[mystic sky]

@harsh epoch que hago si no me llegaron mis compras

[harsh epoch]

Esa sería una cuestión que habría que plantear al personal de ese servidor. Como no está relacionado con ticket tool , no puedo ayudar.

[whole ravine]

Why is my tickets that I chose not going to the channel category I set it to when I close it

[obsidian vault]

idk if it’s just me but for some reason the ticket bot always fails to interact?

[harsh epoch]

Can you check that the bots got the permissions View Channel Send Messages and Embed Links please?

[obsidian vault]

Alright, gimme a second

[obsidian vault]

i enabled all of the permissions again

[harsh epoch]

Can you try running the command again?

[obsidian vault]

Nope

still not working😔

[harsh epoch]

In that case, are you able to run /debug?

[obsidian vault]

lemme try

ok so it looks like i can’t use any command, i tried 5 different commands.

[harsh epoch]

Most likely it'll be something related to channel permissions, are you able to show me that it's got theView Channel Send Messages and Embed Links permissions for that channel?

[obsidian vault]

wait

[obsidian vault]

alr got it, ty

[iron night]

Gave +1 Rep to @harsh epoch (current: #70 - 24)

[fossil warren]

.

[whole ravine]

Sm1

[ashen owl]

Whew

[calm ermine]

are you able to create a spot for users to answer preliminary question when opening a ticket so we can help them quicker?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[harsh epoch]

@calm ermine
that'll allow you up to 5 questions that a user can answer before the ticket channel is created

[calm ermine]

thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #70 - 25)

[wicked spindle]

hi guys

i need help

so like how do u make it where u have to put in things before you make a ticket

[sudden glacier]

@obsidian vault

[obsidian vault]

hi

[sudden glacier]

@stuck sigil

[stuck sigil]

????

[sudden glacier]

بدي مساعده

بدي افعل تكت بسيرفر عندي شو الامر بعينك الله ؟

[sudden glacier]

؟؟

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[stuck sigil]

^^

[sudden glacier]

كيف يعني ؟؟

مفهمت شو لوحه ؟

[stuck sigil]

لوحة التحكم

[sudden glacier]

طب كيف بدي افعلها بالروم الي بدي ياه

[stuck sigil]

انت لما ترسلها بيسالك وين بدك ترسلها

[sudden glacier]

بعينك اله صورلي فيديو مش فاهمه

عملت زي ما موجود شوف

[stuck sigil]

شوفي اول شي بتضيفي البوت، بعدين بتروحي على لوحة التحكم و تضغطي على زرار الزائد، و ثم تسوي ارسال للوحه ف التشانل و بس

[sudden glacier]

مش زابط

عملت هيك

[stuck sigil]

وين وقفتي؟

[sudden glacier]

اعطاني اشرع حمره نحت

[stuck sigil]

شو مكتوب فيها

[fathom sand]

which perm is needed for someone to use ticket tool dashboard in a server

[worldly helm]

Heya! 👋
They either need the administrator permission or a dashboard role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 8, 2025, 11:37 AM

[tropic sky]

بدي شرح عن كل message وين نخصصها

@humble sequoia

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

@tropic sky

[dense onyx]

TicketTool.xyz - Ticketing without clutter

[worldly helm]

Hello!
How can I help you?

[edgy frost]

I need help. I am an O7. I wanted to open a general ticket. But it always said failed to start the ticket. Idk if discord is lagging rn but I just want my admin commands.

[scenic forum]

Are you staff in the server youre having issues on?

[edgy frost]

I am not Staff.

[scenic forum]

Then we are unable to assist you,
Youd need to contact their servers staff about the issues

[distant scroll]

why does my sevrer not pop up in the dashborad?

[harsh epoch]

Can you try using the "Sync Servers" button and seeing if it appears

[distant scroll]

still doesnt show

[warm sundial]

Can someone help me?

[humble sequoia]

@warm sundial, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[warm sundial]

$help me I need custom emojis for my ticket panel for create

[humble sequoia]

https://discord.gg/tickettool

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[harsh epoch]

In that case you might not have an allowed role. In order to access the dashboard you'll need either an allowed role, or have the Administrator permission

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 8, 2025, 3:20 PM

[harsh epoch]

Ask someone with access to allow your role if you can't access it by following the embed above

[distant scroll]

who should i ask

[harsh epoch]

to add a custom emoji you'll need the emoji ID, You can find that by using $id {Your emoji} and pasting the output into the field you want on the dashboard

[harsh epoch]

Someone in your server that you know has the Administrator permission :)

[warm sundial]

Look what then happend

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@warm sundial refer to embed above

[warm sundial]

Wdym?

[scenic forum]

@warm sundial refer to this

[warm sundial]

It’s this not good

[scenic forum]

Is the emote also on a server the bot is on?

[ionic dock]

hello I got a question I made full Ticket system in my server and I wanted to clone that same exact System to my 2nd server does that work somehow?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[scenic forum]

@ionic dock refer to the embed above

[ionic dock]

Omg thank you so much

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 277)

[arctic flare]

guys

how do i open my ticket?

[modern kettle]

Hello, is there a problem with the bot? It's not working and it says interaction failed.

@covert swallow

[scenic forum]

Can you elaborate?

[scenic forum]

Are you staff on the server youre having trouble on?

[modern kettle]

yes

I have the key role, the administrator role is open

[scenic forum]

Can you run /debug in the channel youre trouble in

[modern kettle]

okey 1 min

I debugged it but it said the application was not responding.

@scenic forum

[scenic forum]

The bot is missing the following permissions inside the channel

[cunning flame]

GmGm, is it possible to create the ticket panel with 3 buttons (such as help, collab, ideas) and make the bot create a ticket inside different categories?

[harsh epoch]

You can set the categories for each individual panel and then make use of the Multipanels or Attached Panels feature to make them all appear on one panel when sent

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[cunning flame]

is it a premium features or also work for free?

[harsh epoch]

It'll work on the free version

[cunning flame]

thx mate, appreciate ya

[blazing plume]

yo guys

i seriously need help rn

when someone makes a ticket (a member), and then i close the ticket

[blazing plume]

the member can still access the reopen, delete, transcript buttons

And he/she can still message after closing the ticket

what do I do so that whenever i close the ticket, the member don't got access to the ticket (he should not be able to even see the ticket)

[warm sundial]

Yeah

[blazing plume]

im the owner of the server btw*

[fading comet]

Is this server connected with meme td?

[blazing plume]

tumanbay it would be great if you could assist me please

[oak fern]

head to dashboard > panel configs > permissions > Ticket Owner Permissions > edit closed > View Channel
this will prevent the ticket owner from seeing the ticket after closed

[blazing plume]

i meant the members of the servers

i want that the members of the server can't see the ticket after its closed

[oak fern]

Head to Dashboard > Panel Configs > Permissions

Under Everyone Role Permissions

make sure to disable view channel

[blazing plume]

i did

[oak fern]

for both options

[blazing plume]

but still not working

[blazing plume]

can u like join my server and make a ticket and like see yourself?

it would help u understand the problem better

[oak fern]

can you open ticket ? https://discord.com/channels/509192800865353738/571706435449257997

[blazing plume]

alright

[limber portal]

For anyone currently experiencing issues, discord is currently having a major outage - issues may be related to that

[brittle kestrel]

Yo

[potent scarab]

discord bugou

[brittle kestrel]

How i get the ticket support for my gang

[brittle kestrel]

Yooo

[alpine osprey]

Oi

[wicked spindle]

help why does it keep saying this

[cinder sable]

Como posso resolver isso?

[minor cosmos]

I think discord fixed itself but ticket tool might need a restart sacrifice

[wicked spindle]

y

e

[fierce shard]

Is there a way to edit this text? "Are you sure you would like to close this ticket?"

[mighty thistle]

That is the Close Question message!

[fierce shard]

hmm i havent found it anywhere :c

[mighty thistle]

In Panel Configs, in your ticket's General Ticket Options, you'll find Messages. Choose Edit Close Question

[fierce shard]

omg im so dumb lol thanks

[mighty thistle]

No it's okay!! Glad you got it sorted.

[torpid zodiac]

Hey all, not sure where to ask this, but on button-press in a panel, can we send a payload to an external URL? Basically a webhook URL

[mighty thistle]

I believe that Ticket Tool does not have webhooking functionality.

But I am usually incorrect on support. Which is why I moderate. 😭

[mighty thistle]

I would #🎫│make-a-ticket!

[torpid zodiac]

Done, thanks!

[humble sequoia]

@rocky anchor

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rocky anchor]

Servidor 29 polícial fazendo abuso de pode

Eu não fazer isso

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[wicked spindle]

yo can i get sum help

??

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Need help getting ticket bot on mobile

[brittle kestrel]

Yoo

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[barren minnow]

how do i create a command like this

[timber mesa]

How do I set it up

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[wide pulsar]

How do they add these texts?

[slender minnow]

That's a some markup put together with the text. Go to your panel configs > panel option > edit panel message > drodown near the panel editor

Use the appropriate placeholders to customize the panel message.

[civic dust]

how do people do this

@slender minnow could you help me

so sorry

[mighty thistle]

What are you asking?

Are you asking about the ticket message?

[civic dust]

yes

i figured it out

thanks tho

Thanks @mighty thistle

[iron night]

Gave +1 Rep to @mighty thistle (current: #51 - 51)

[civic dust]

Thanks @mighty thistle

one more thing the ticket message is only working for one panel

[scenic forum]

Whats the issue?

[civic dust]

Anyway nvm cause it works

[twin axle]

When I am joining mineville server there is a problem occuring that unable to provide downloaded resource pack contact an administrator

[wide pulsar]

Oh, thenku

[timid fjord]

I can't add ticket tool to my server

Whenever I try to invite it says the site can't be reached my network is all okay

[pastel pier]

me too

[scenic forum]

Could you show a screenshot of the error?

[humble sequoia]

@twin axle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[elfin verge]

Hello, ticket tool, can you help me please?

[harsh epoch]

What do you mean by "Send a message"?

[elfin verge]

I need a support, my account was hacked and I was permanently banned for reason: Genitalia outfit

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[elfin verge]

I don't know what to do, I just downloaded Discord a couple of days ago, and I need help

[harsh epoch]

You'd be best off trying to find a support server related to that game and asking there

[mental bridge]

يا عيال

@harsh epoch

How can i make the tickets like a menu ?

[buoyant kindle]

uh?

[mental bridge]

@harsh epoch

Where ?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[harsh epoch]

@mental bridge Refer to the embed above

[mental bridge]

Can you translate it to arabic @harsh epoch

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[harsh epoch]

@mental bridge

[mental bridge]

شكراً

[civic kettle]

my account says i got limited access i cant dm anyone

[austere forge]

This is not an issue related to Ticket Tool

[flat crater]

How can i fix this ?

[cold shell]

** help please **
in ticket tool how do i get the name of the ticket owner in the ticket name

[harsh epoch]

Can you run /debug inside that channel?

[flat crater]

Gimme mins

[worldly helm]

Heya! 👋

You can use the {ticket.user.name} variable in your ticket name!
Please note that is a premium only feature.

For more information, see below.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[cold shell]

thankyou for your help
also

how do i make a header in the ticket the # hashtag dont work want to make it look like the mee 6 ticket

[fiery ether]

Help, please. When I try to claim a ticket in my server it says it isn't turned on and It doesn't show the button.

[worldly helm]

That isn't possbile in the header. You need to edit the Embed message.

[harsh epoch]

Do you have a premium subscription?

[worldly helm]

Heya! 👋
Can I please get the server ID of that server
-# Ignore this please. Lewis can most likely help you 😄

[fiery ether]

No.

[cold shell]

thankyou sir 😘

[harsh epoch]

Claiming tickets is a premium only feature, so you won't have access to that feature using the free bot

[fiery ether]

Why can I configure it then?

[harsh epoch]

You shouldn't be able to, can you show me a screenshot of the menu that you're editing?

[harsh epoch]

The first image is of the button to claim tickets, and the second for the /claim command. They can be edited, however any changes that you make won't be reflected in your tickets. You'd still need the premium bot active on your server to be able to edit the main Claiming options and for it to show

[fiery ether]

Oh, okay. I'll just use an other ticket bot.

[austere forge]

Use the # markdown in the embed editor in the description

[granite haven]

Have you guys took away the permanent premium from everyone or ?

[frail crag]

claim button didnt show

[harsh epoch]

Claiming is a premium only feature :) It won't show if you're using the free bot

[scenic forum]

Could you elaborate as permanent premium isnt a thing as far as i know

[granite haven]

I think we had an partner or some sort of things like that

We had premium for as far as i remember

[scenic forum]

Partners need to do some checkups from time to time to maintain their premium and partner status

[granite haven]

This guy got it if im not mistaking @north crag His an admin

[granite haven]

We pas that as i can see my buddy have the partner role

[scenic forum]

Even if you still have partner role you may still didnt pass or attend the checkup
Im just a member so im not aware of any details regarding the matter
Your partner representative can open a premium to get a staff members help on the matter

[granite haven]

The problem is that my friend here was offline for the past few months (he got a life) so im willing to take his place as the partner role holder to do the checkups

[granite haven]

Oh ok thank bud

[iron night]

Gave +1 Rep to @scenic forum (current: #25 - 280)

[granite haven]

Ill open a ticket right away

[scenic forum]

In that case please open a ticket at #🎫│make-a-ticket and state all infos inside there as in any case you need a staff members assistance

[granite haven]

Thanks for letting me know

[scenic forum]

[granite haven]

One last question does the English staff response faster or the arabic one

[scenic forum]

English 100%

[granite haven]

Im in a hurry cause the bot stoped working

[granite haven]

K thx

[cold shell]

are custom buttons possible with in tickets
such as give roles to user button if they pass

[austere forge]

Custom buttons no, but to assign a role to a user when the ticket is opened and/or closed, you can - Head go to Panel configs > Ticket - Ticket Opened Roles Ticket Closed Roles

[crude gorge]

Does anyone know how to fix “this application did not respond” when trying to use a command

[harsh epoch]

Make sure the bots got the permissions View channel Send Messages and Embed Links in the channel you're running the command in

[crude gorge]

I gave it manager role and everything

[harsh epoch]

can you run /debug

[crude gorge]

Just tried it and it said the same thing

[harsh epoch]

Most likely it'll be missing a permission then. Can you show me the permissions that you've given the bot in that channel?

[crude gorge]

Yeah one sec

[barren minnow]

how do i create a command like this

[harsh epoch]

@crude gorge It looks like the bots missing some permissions. Make sure the bots role has got these permissions.

[crude gorge]

Yeah I just realised now I was about to tell u sorry

I did it for the wrong channel

[harsh epoch]

That's okay! Once it has those permissions it should work properly

[crude gorge]

I turned all of them on now imma try it now

[austere forge]

Refer to the embed below please

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[crude gorge]

How can I edit a ticket so it asks questions and stuff

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[harsh epoch]

@crude gorge Refer to the embed above

[crude gorge]

Ty

Thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #67 - 26)

[crude gorge]

How can I set up Ticket Tool so when someone opens a ticket, only me and the person who created the ticket can see the channel not other staff or mods?

[cold shell]

is there a way to ping the support role when i ticket is opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above

[harsh epoch]

You can change the support team roles for that panel to your desired roles. Although, anyone with the "Administrator" permission will be able to see all channels

[crude gorge]

Thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #65 - 27)

[cold shell]

i dont know what you mean

[austere forge]

I have sent a guide on how to ping your support just above my message

[crude gorge]

I just created a form for my ticket but it isn’t showing up when I create one to test it

[harsh epoch]

Could you show me what your Forms menu looks like?

[crude gorge]

@harsh epoch

[harsh epoch]

Can you try resending your panel and seeing if that has any effect?

[crude gorge]

Wdym

[harsh epoch]

So the panel that you've set this form up on, navigate back to the menu and press the "Send" button and choose a channel

[crude gorge]

It worked thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #65 - 28)

[harsh epoch]

Glad it worked :)

[static forum]

boys, can someone help me with the prommissions in different tickts because I dont get any progress done

[harsh epoch]

What is it that you're trying to do?

[sudden glacier]

في شخص يقدر يسويلي التكت ؟

@brazen ledge

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[static forum]

@harsh epoch I have to panals, so to typs of tickets and they are going in different categorys. But in every single on of them the members can see them to so i want one type of ticket to be only accesseble by me and one by all the other staffroles

[harsh epoch]

For each panel, navigate to Menu -> General -> Support team roles and select the roles you want to have access to those tickets.
Bear in mind that anyone with the "Administrator" permission will be able to see and type in them all, regardless of ticket permissions

[static forum]

Okay thanks @harsh epoch

[swift hare]

Help pls

Gostaria de saber o por que fui banido?

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[barren minnow]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1162)

[chilly silo]

/help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[chilly silo]

/help my account rexino890 has a no weapon bug in type soul please help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket