🆘│community-support

[rare plover]

any devs can fix this?hello?admin

[hidden knot]

same

[zenith hinge]

Same.. whats the problem?

[storm lily]

Nope, we have nothing yet for eta of it coming back up

[rare plover]

@timber kernel

[proven sparrow]

Uh, ticket tool doesn't seem to be responsive at all

Can't use commands and can't create more tickets

Everyone have same problem?

[zenith hinge]

Yes

[warm skiff]

yep

[hidden knot]

yes

[storm lily]

Yes its an everyone issue

[rare plover]

ye

[proven sparrow]

Does this happen more often?

[rare plover]

the first time for me

[storm lily]

Hardly happens tbh, usually reported in #📣│bot-news when it does

[timber kernel]

We saw your messages, we will take a look into it, to see what is happening. Please be patient.

[storm lily]

Thaaaaank 🩵

[proven sparrow]

👍 thanks

[rare plover]

thx!!! ☺️

[zenith hinge]

Thanks

[warm tartan]

Hola con quien solicito mi reembolso de una compra cancelada?

[marble sedge]

Why i cant close tickets

[minor valley]

Is the ticket tool down

[storm lily]

Bot is down and team knows, just gotta wait it out

[short quarry]

it's back 🤝

[pale pilot]

Yup, it appears to be automatically restarting itself (as it's supposed to do)

[storm lily]

Seems to be slowly coming back for most 💙

[pale pilot]

Good

Don't have to wake the dev then 😂

[winged zenith]

ticket tool is down

[hearty gale]

still down for me sadly

[atomic prawn]

Same

[zenith hinge]

me too

[atomic prawn]

Wake him up

[storm lily]

Its back for me, ya'll just gotta wait as it restart itself like its supposed to 😭

[hearty gale]

https://tenor.com/view/ninja-fortnite-reaction-ninja-low-taper-fade-gif-1784137995500051652

[pale pilot]

3 clusters left

[hearty gale]

WWWWWW

[steady bear]

https://tenor.com/view/jim-carrey-alive-gif-11205409

[white granite]

bot up?

[hidden knot]

not yet for me

[white granite]

same

[craggy spear]

bot's down at the moment - its slowly coming back up for people... just got to wait it out

[crisp sphinx]

same

[jade topaz]

I am trying to open a ticket, but when i try say that i fail

[storm lily]

It still has 3 clusters left to come back, just gotta wait 🥰

[jade topaz]

is a down moment for everyone?

[storm lily]

It's already reset itself, slowly coming back up

[jade topaz]

Yes

[timber kernel]

The bot is starting up again, please be patient.

[storm lily]

That's what I keep saying 😔

[eager cape]

It's time for many inquiry tickets to open on my server... T T

[terse shard]

same

[eager cape]

This is Korea and it's afternoon now.
Originally, ticket bots are useful at this time.

[storm lily]

Just gotta be patient as it already reset itself, nothing else the devs can do about it 💙

[proven sparrow]

It's up again for me

[iron night]

Gave +1 Rep to @timber kernel (current: #24 - 295)

[iron elm]

Bot is down ?

[zenith hinge]

doesn't work

[rough mica]

why isnt ticket tool working?

[pale pilot]

Hmmm, seems to be stuck

[storm lily]

.

[bitter trout]

How long til it's up again?

[pale pilot]

By not handling these people 🙂

[manic tinsel]

[storm lily]

Echo chamber atp lol

[echo crater]

it says i didn't give it perms when I did???

[craggy spear]

its still down for some - give it time, it will be sorted

[echo crater]

TYSM!!!!

[storm lily]

Seems to be stuck as Lukas said up here ^^

[rapid mason]

Can I whine about the bot being down? Jk xd

[bronze thunder]

help

[eager cape]

The bot server went down, leaving a lot of errors.
Developers must be having a hard time.

[pale pilot]

If it's not back up in 10 minutes, I'll wake up the dev

[rapid mason]

100 calls less go 🔥

[zenith hinge]

give us the number all of us will call him😂

[pale pilot]

Is it back for some now?

Some clusters have come back

[past turret]

Bro

[ionic pond]

not for me

[bronze thunder]

not for me

[past turret]

Why bot not work

I need bot to work for me

[storm lily]

It restarted and got stuck coming back, down for some as a result

[rapid mason]

Worked for me

[sand anchor]

Still down 😭

[minor yew]

Still down

[lunar solar]

We are aware of an ongoing issue and will update you when its resolved

[ionic pond]

its back for me now

[torpid obsidian]

Still Down

[bitter trout]

Still down for me too

[karmic kayak]

Still down

[pale pilot]

It should be up for some again (not all)

[proven sparrow]

Creating and closing tickets works for me. Commands like panel and setup does not. I am in the eu. If that helps

[pale pilot]

It shouldn't affect only certain commands. What error do you get?

[eager cape]

Is working!!!

[pale pilot]

Should be up and running for all now

[bitter trout]

How do I create a like selection menu for what ticket you need with ticket tool

[digital epoch]

Hey why cant i see my friend server in the Dashboard

[pale pilot]

Because either you have admin permissions on that server or you have a dashboard role

[digital epoch]

"cant"

[pale pilot]

Then you don't have admin permissions or a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 27, 2025, 8:41 AM

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pale pilot]

@bitter trout

This? Or a drop-down menu?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[bitter trout]

This one, but if I have a panel called Ticket, how would I make this for the panel?

[pale pilot]

If you want to have more options, you need to create more panels. Each panel will open a different kind of ticket (which you can configure, like who the support team is, the category, name stuff like that)

[bronze thunder]

every time i close the ticket the dose not move automatically to the channel

[limber portal]

Hey, is the closed category maybe full?

[near stream]

Bot is down~

[pale pilot]

Can you run the $debut command on your server and tell me what happens?

[near stream]

Nothing happens

[pale pilot]

Can you show me a screenshot of the bots profile in your server?

[bitter trout]

Bot is down

[bitter trout]

Nvm, it was my inet

[near stream]

It's back

Bruh

[pale pilot]

@near stream does the /debug command work now?

[near stream]

Lemme check

Debugged but still can't use setup

[pale pilot]

So debug worked, but setup doesn't?

What's your server ID?

[near stream]

Yes

[pale pilot]

@near stream did you run these commands in the same channel?

[near stream]

Yes

Actually no I tried but it couldn't work @pale pilot

[slow storm]

Hello! Is it possible to add more than the default buttons to the Ticket message without premium? All the buttons(Cancel Close, Transcript... etc) are enabled but when I go to the "Edit Ticket Message" panel there's only those 2 buttons and I can't add more:

[scenic forum]

The ticket message itself only supports 3 buttons (third button is claiming which needs premium)
The other buttons like transcript, open, delete will appear if Two step ticket is enabled at
Panel config -> general -> two step ticket

[slow storm]

Thx

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 238)

[slender stone]

Please add lifetime sub 🙏

[near stream]

@pale pilot can u join back the server it's not working again

[covert adder]

I can't verify in woods gang server

[humble sequoia]

@covert adder

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[atomic prawn]

Someone ban that dude lol

what a weirdo, I already banned him on my servers lol

[sacred pagoda]

sorry, was asleep, ill try now!

[near stream]

Lukas can you help?

[scenic forum]

I could try to help if you'd like

[near stream]

Ok

[scenic forum]

What problem do you have?

[near stream]

I already debgged

debugged*

[scenic forum]

Can you show /debug working inside the channel?
just for safety

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[near stream]

Ok

Sry it still doesnt work

[scenic forum]

Can you show the bot having these 3 permissions in the channel permissions?

[hollow sand]

Hey how do i do this on my server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@hollow sand refer to the embed above for a basic ticket setup

[upper bluff]

Hi Scottish boy not working saying password or username wrong

[humble sequoia]

@upper bluff

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vital turret]

Ticket tool not working at all says smth. Abt application

[lunar solar]

Are you having trouble currently? What can we help with?

[vital turret]

Yea

[lunar solar]

Application did not respond?

[vital turret]

I cant set up ticket tool itself

[vital turret]

Yea . I got panel made i js cant get it to work

[lunar solar]

do /debug for the me in the same channel in your Discord server

[vital turret]

I have 9 times

[lunar solar]

Go ahead and #🎫│make-a-ticket so we can take a better look 🙂

[real sigil]

Guys how can i set this things “ if anyone open ticket and no one reply to him after some 10-20 minutes automatically will close the ticket???

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[scenic forum]

@real sigil refer to the embed above
That would be possible via the automation feature
Note this is a premium feature

[mighty drum]

How much is premium

[scenic forum]

$7.99 - Monthly
$66 - Yearly

[woeful spindle]

How can I activate the ticket claim?

Or is this feature available in the premium version?

[mighty drum]

Pffffff

[scenic forum]

Claiming is a premium feature, yes

[woeful spindle]

ok thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 239)

[vague wagon]

Hello i have the free trial for premium but i get none of the premium features

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[sacred pagoda]

alright, so its fixed, although now it says i dont have perms to do it, i looked everywhere and im unsure where to give perms to the certain role to open tickets

[velvet plover]

so i am looking at your guys bot and wanted to know if there is a way to allow people to send annonymous messages to a chat if its possible with this bot

[sacred pagoda]

false alarm, figured it out!!

[scenic plinth]

Scheduled Maintenance Notice

Ticket Tool will be undergoing scheduled maintenance on <t:1756393200:D> from <t:1756393200:t> to <t:1756404000:t>. We will be moving datacenters to fix and hopefully prevent future outages caused by our provider that have occurred in the past few days.

Down time is expected, however, is only expected to take an hour. We have allotted 3 hours for any unexpected issues that may arise during this time.

You can view updates on the bots status via our status page.

[pulsar bridge]

Hi ,

any1 help ?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pulsar bridge]

oh sorry

i want help with the bot , can i make 2 panels in 2 diffrent channels that have diffrent dropdowns ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pulsar bridge]

sooo ?

no 1 in ticket

[vital turret]

It says u have a ticket

[pulsar bridge]

no1 in the ticket answering me

[peak steppe]

why was i pinged 😭

[turbid vessel]

How many tickets can i setup

[pulsar bridge]

idk ...

[slow storm]

@scenic forum it works perfectly, thanks for the solution!

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 240)

[vital turret]

Breaking tos

Gng

[scenic plinth]

Let's not.

[stiff nova]

I created a form and it says the thing i sent ss
what do i have to do ?

[scenic forum]

That depends if you want the answers written inside your ticket or have an additional embed with the answers

The additional embed is generally better if the answers can get long in total

[stiff nova]

The answers are short

And I want the answers to be shown in the ticket

[scenic forum]

{create.form.1} to display answer to form 1
{create.form.2} to display answer to form 2 and so on
Simply add that variable inside your ticket message

[stiff nova]

uhhh where should I do those..

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@stiff nova refer to the embed above

[stiff nova]

In which place

@scenic forum

[scenic forum]

In any of the 2 fields you can type in

[stiff nova]

Can I direct message you about this? I’m confused

Or should I ask here

[scenic forum]

Keep everything within the server please

[stiff nova]

okay

[stiff nova]

I put the thing you said in “Field Editor”?

It doesnt let me write anything above

[scenic forum]

You can only use 2 fields without ticket tool premium

[stiff nova]

I dont have any other fields

plus it doesnt let me write

[scenic forum]

you should be able to freely write in those 2 fields

[stiff nova]

Yeah, I can

I remove whats there and add that? Or just write it and do not delete other texts?

[scenic forum]

Its your ticket, you write it where you want it to show and how you want it to show
Its purely personal preference how someone wants it to look like

[wild spoke]

help it says channel limit

idk how to fix

[scenic forum]

If youre a normal member youd need to contact staff to get them to delete channels

[wild spoke]

how

[scenic forum]

Are you sure that forms are enabled for that ticket?

[stiff nova]

Yes

[scenic forum]

We are unable to help you with that

[stiff nova]

I wrote the questions

[scenic forum]

Can you show me a screenshots of your forms window

[wild spoke]

someone help

[scenic forum]

We cannot assist you

[wild spoke]

why

[scenic forum]

You would need to contact their servers staff

[wild spoke]

how do i do that

[scenic forum]

We dont know who you need to contact for that

[burnt bear]

Como eu denuncio pessoa aqui, tenho 3 para denunciar

[scenic forum]

When you opened the ticket did you receive the forms pop up?

[stiff nova]

Nope, Do i need to update my ticket ? So it’ll show

[scenic forum]

Did you open a Middleman ticket on your server?

[stiff nova]

It worked now

I need premium for 4 questions?

I can do 2 for free, and to it shows the 4, i need premium?

[scenic forum]

You can do all 5 possible form questions for free

[stiff nova]

Oh

[scenic forum]

What made you think you need premium?

[stiff nova]

This

[scenic forum]

These were samples

[stiff nova]

This i mean

[scenic forum]

refering to these 2 fields

[stiff nova]

What Can I do so it shows questions too?

Or impossible?

Like (the question)
(Answer)
(Question
(Answer

[scenic forum]

Use this option on the forms menu and remove the answers from your ticket message as you will run into the character limit
Auto display form results on the as an additional embed.

[stiff nova]

Can you tell me by screenshots😭

[scenic forum]

Turn this option on in the forms window

[wicked pasture]

Yo

I Ned help

[humble sequoia]

@wicked pasture, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wicked pasture]

@seting up my tickets 🎟️ for my discord

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@wicked pasture refer to the embed above for a basic ticket setup

[wicked pasture]

It’s tell me I need fod admin

[scenic forum]

Thats correct

[wicked pasture]

So how do I use it

[scenic forum]

Do you have a server youre administrator on?

[wicked pasture]

It’s my discord

[scenic forum]

Refer to this embed in that case

[hollow lantern]

I got it

[scenic forum]

Please dont dm me

[hollow lantern]

Kk

[sterile python]

Hi Can someone unban me from ink game pls

[humble sequoia]

@sterile python

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[merry ember]

So my friends server is having a problem everything someone try’s to open a ticket it says they don’t have the right permissions to open it so what do I do

[vital turret]

#🎫│make-a-ticket

[vital turret]

U might get a better reply there

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[scenic forum]

This channels purpose is to receive help

[vital turret]

Yea

[stiff nova]

It doesn’t let me to add 1+ selections in my ticket

I want it to be in support panel but it doesnt show it

like first one (apply)

[scenic forum]

Each option needs its own panel

So you cannot select the same panel multiple times

[stiff nova]

But what if i want 3 selections in one ticket

[scenic forum]

Each selection needs its own panel
If you want 3 selections, you need 3 panels

[fading dagger]

Hiiii so how do I turn this off :))

[scenic forum]

Can you elaborate?

[fading dagger]

Srry this picture it took a sec to send

[scenic forum]

Panel config -> Logging
For your image its specifically Ticket Created

[stiff nova]

I did all that but now when I open ticket it doesnt show my selection

[scenic forum]

The Selection works only for the Panel message not for the ticket message

[stiff nova]

I made this before

And now making another one, it doesnt show

I did the same things

[scenic forum]

You need to resend the panel once you've done the dropdown change

[stiff nova]

Oh i just updated it

So i will resend now

[stiff nova]

Its same

[scenic forum]

Can you show your dropdown config

[scenic forum]

At the very top
Please enable select style

[stiff nova]

Enable select style one?

[scenic forum]

you cannot use dropdown if its not enabled

Once enabled resend the panel and it should show the changes with it

[fickle crown]

Goodnight

[upper viper]

Can you not use discord headers unless you pay for premium?

[tribal turret]

How can I do every panel I make

In 1 big panel?

[upper viper]

Can I only have 5 questions in a form? How do I get more

[covert swallow]

I think you mean multipanels, check the guide below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[covert swallow]

Discord limit unfortunately

[covert swallow]

Do you mean markdown?

[upper viper]

Yeah whatever the # at the front is

[covert swallow]

Im not aware of any limitations of markdown usage by premium, it might be a limitation of the text feild youre using (such as the title of an embed)

[grave relic]

Hi I have a question

So I tried to join a server and to access the main chat, I need to do a verification thing

It said that I have to answer a few questions after opening a ticket, so I opened one, but I don't know what to do next

Can someone help me?

[sterile mirage]

why did i get this

only things i did was setting to have the gold premium ticket tool and then the white normal and it instantly gave me this

[keen mango]

This started happening all of a sudden...

Oh

nevermind its fixed

[dense violet]

How to resolve this issue? I changed ticket style to thread style

[dense violet]

How this can be wider?

[steel basalt]

The channel your threads are configured to be created under isn’t found by ticket tool—most likely the channel was deleted or ticket tool doesn’t have permission to view/create threads under it

[steel basalt]

It’s an embed, so it is only as wide as the image you have provided. To make it wider, you will need a wider image.

[prisma basin]

Can someone help me? I want to go to a part, where I can choose where the tickets land, like in a certain category. EX: someone made a ticket and me and my team want to check it out In a specific category that’s hidden, how can I edit it, so it goes to there instead of somewhere else?

[steel basalt]

You can edit the category under the Category tab from the dashboard.

[prisma basin]

Is it created/opened?

[steel basalt]

Correct

Then when tickets are created, they will be put under that channel

[prisma basin]

Thanks

[steel basalt]

Of course

[prisma basin]

It’s still doing it?

I’m not sure what to do

@steel basalt

[cursive ether]

hi

how do i open a ticket

[shy prawn]

Hi can you help me

[timber kernel]

Hello
#🎫│make-a-ticket

[timber kernel]

What is your question?

[shy prawn]

I can’t make a ticket for my Discord serve

It will not work

[timber kernel]

Please check if you have enabled the category under "Browse Channels" -> Follow Channel

[timber kernel]

Do you get any error?

[shy prawn]

One sec

[cursive ether]

hello

where can i raise tickets for other servers

[austere forge]

We don't know, you are in the wrong place for your problem

[prisma basin]

Where do I find that?

[timber kernel]

In your screen above the ticket you can see it

[prisma basin]

Ok

Ohhh wait my channel perms were blocking it

[solid agate]

yo @timber kernel

[queen steeple]

Z

[hoary vector]

pls help me

why i cant

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[full salmon]

is there a way to create a blacklist role ? ( that people with that role cant open any Tickets ? )

[scenic forum]

Panel config -> Buttons -> Create ticket -> Disabled roles
This functions as a blacklist for a specific button/panel

[fierce mica]

When a ticket is opened, I want people with the tester role to that channel to be able to see it. How can I do that?

[full salmon]

You need to add the test role to Moderator roles

[full salmon]

Thanks ill try it later

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 241)

[uncut furnace]

anyone know how once a ticket it opened it goes into a separate category within discord?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[slender minnow]

@uncut furnace

[uncut furnace]

brill thanks @slender minnow

[shy pilot]

что сайтом

[ember rapids]

Hey, I have a question. I want the ticket to be tagged to the person who created it. What's the command for that? Or where can I find a list of commands?

[lucid summit]

Can you reword that

[lucid summit]

Do you mean that you want the ticket to be named in "ticket-{user}" rather than "ticket-{number}"?

[ember rapids]

Who create: " ping member "

[lucid summit]

Thats already set by default

at least for me

[civic salmon]

#🎫│make-a-ticket

[ember rapids]

yes I know but I changed it

show me how you do it

[lucid summit]

So?

[lucid summit]

If youre talking about the ping in message at start of ticket, then its {user}, not <@user>

[ember rapids]

thanks @lucid summit

[iron night]

Gave +1 Rep to @lucid summit (current: #414 - 1)

[lucid summit]

yay

[uncut furnace]

anyone know how to add a reason for closing the tickets? and for them to auto delete

[worldly helm]

Heya! 👋
You can use /close REASON or $close REASON to add a person for the ticket being closed. Auto deleting tickets is a premium only feature. Please refer below for more information!

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[scenic plinth]

Scheduled Maintenance Notice

-# This is an updated notice from yesterdays
Ticket Tool will be undergoing scheduled maintenance on <t:1756393200:D> from <t:1756393200:t> to <t:1756404000:t>. We will be moving datacenters to fix and hopefully prevent future outages caused by our provider that have occurred in the past few days.

Down time is expected, however, is only expected to take an hour. We have allotted 3 hours for any unexpected issues that may arise during this time.

Please do not ping and/or direct message any staff member during the maintenance time. Doing so will result in disciplinary actions being given.

You can view updates on the bots status via our status page or #📣│bot-news.

[swift breach]

hi guys, is there a way to retrieve back a deleted ticket or restore one

[scenic forum]

If no transcript was made its impossible to retrieve what was written inside a ticket

[swift breach]

awh shit man

[uncut furnace]

can this be made into a button?

[worldly helm]

Not yet unfortunately

[uncut furnace]

i tried the /close reason command and it gave me a error message

[worldly helm]

What error message does it show?

[worldly helm]

Can you try doing the /debug command instead?

[uncut furnace]

so the premium tool bot didnt work but the one with the white ticket symbol did

[worldly helm]

And the /close command also works?

[uncut furnace]

yes with normal white ticket bot

[worldly helm]

Glad that it works now

[stiff nova]

How can i give access to only “owner” role can see the ticket?

[wild spoke]

IT SAYS EST WAIT TIME 9 HOURS?

after i entered the key

what do i do after that

it says key check confirmed what do i do after that bro?

please help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[obsidian scaffold]

Is claim ticket premium or not

[worldly helm]

Heya! 👋
Yes, claiming is a premium feature.

[obsidian scaffold]

How do i get codes

[worldly helm]

You can't get codes for premium for free.

[obsidian scaffold]

Discounted?

[worldly helm]

Are you asking for a discount for Ticket Tool?

[obsidian scaffold]

Nah got the trial one. Idk how to manage claim

[worldly helm]

Please click the button on the top-left side of your dashboard. That should fix it.

[obsidian scaffold]

Does it require you to be a server owner to affect the premium or a administrator

Since it didn't appear

[worldly helm]

Please #🎫│make-a-ticket so we can take a closer look 😄

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Maintenance in Progress

Hello everyone! Ticket Tool will be undergoing scheduled maintenance starting at <t:1756393200:t> (<t:1756393200:R>). Our services are expected to be unavailable during this time as we transfer datacenters. Maintenance and expected downtime should only take approximately an hour; however, we have allotted 3 hours for any unexpected issues that arise during the transfer.

We are transferring datacenters to hopefully prevent future outages caused by our hosting provider, notably of which have occurred more in the past week. Our current (or old) datacenters have frequently given us issues.

Please do not ping and/or direct message staff during this time, and remain respectful and patient while we perform this necessary maintenance to offer you a better experience as a user. Thank you for your cooperation.

View our status page

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Aug 28, 2025, 4:44 PM

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[inland oar]

having trouble using /setup and debug doesnt help
this is a fresh server and has never had the bot in it before

[covert swallow]

Can the bot send messages in the channel?

[inland oar]

yup! i havent done channel perms yet. like i said its a fresh server

[covert swallow]

That error almost always comes up when the bot is unable to read and/or send messages in that channel

[inland oar]

gotcha! ill keep trying, i know i had to wait for the datacentre migration cause i was also trying during then not noticing the outage till i went to the dashboard

thank you. ill post again if its still not working

[covert swallow]

Everything should be back up and running now though, try the $debug command

[vital turret]

Hey for some reason it. Wouldn't let me delete a ticket

Even when I owned the server it hasn't had any issues

[vital turret]

Owned this

[viscid acorn]

Hey any solution for ppl not able to send clips or forward clips to tickets??

Was all good before the maintenance

[echo hornet]

hi

Is this BlockPin support?

[grizzled summit]

No, this is for Ticket Tool. The Discord bot.

[echo hornet]

Is there Arabic support?؟

I want to raise a ticket in Blockspin. Is there an explanation video?

[humble sequoia]

⚠️ أنت في المكان الخطأ

نحن نقدم دعمًا لـTicket Tool ديسكورد بوت ولا يمكننا مساعدتك في المشكلة التي تواجهها.

- يرجى التأكد من الاتصال بفريق الدعم المناسب. 

إذا لم يكن لديك أي أسئلة أخرى بخصوص بوت تيكت توول ، يرجى إغلاق هذه التذكرة

[grizzled summit]

@echo hornet ☝️

[echo hornet]

okey

[viscid acorn]

@grizzled summit

[ocean elbow]

Hey there, recently I tried setting up the ticket tool in my friends server for him, then after adding it doing the roles correctly it won’t show on the website. My Bell wifi is working normally

GVRL won’t show on the page

[grizzled summit]

Hey there @ocean elbow , I am going to direct you to #premium-tickets .

[ocean elbow]

Just created a ticket.

[marsh gate]

@ocean elbow I need help on my ticket

[scenic forum]

We need to know what you need help with and please dont just ping random members for help

[marsh gate]

Kk

[marsh gate]

How to make ticket tool ping roles? Eg Moderator, staff team

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@marsh gate refer to the embed above

[magic coral]

Hey so the ticket tool bot is still not working in a server im in: started hours before maintence, we can't close the opened tickets

[scenic forum]

Hey
Can you use /debug on your server?

[magic coral]

Not sure, im management there so

[marsh gate]

Kk

[paper quail]

how to ping a role in ticket?

nvm

[cloud pendant]

I have an issue, every time i close a ticket the channel gets deleted and few seconds after it opens again a channel, but empty one, how i solve this?

[verbal nymph]

Como consigo o título yt

[sturdy ravine]

I have added the bot to my server but am unable to access it or maybe I don't know how to access it

Please me

[marsh gate]

How do you acesss the ping roles in the Ticket Tool?

[winter geyser]

I wanted to do some ticket options in my discord, but I couldn't do that. Can anyone tell me the steps to do this?👏

[jade steppe]

it keeps saying this for 2 hours when i try any command

[untold elm]

How do i solve this problem

I gave all permissions to the bot

[minor valley]

How to get the Premium Subscriber role

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[untold elm]

?

[buoyant kindle]

subscribe to premium.

[buoyant kindle]

read it please

[minor valley]

I did subscribe to the premium ticket tool

[untold elm]

Read whay

[buoyant kindle]

then I think you need to wait for some time

[buoyant kindle]

how did you ignore this big embed.

[untold elm]

Didnt use any emoji tho

[jade steppe]

do you know how to solve this

[humble sequoia]

━━ silver's inquiry has been moved to a ticket ━━

━━ MUKUL's inquiry has been moved to a ticket ━━

[untold elm]

Still cant do??

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[frail lagoon]

Olá, não estou conseguindo acessar uma conta que comprei? Não gostei disso, quero meu reembolso imediatamente por favor.ESTOU NO AGUARDO!!!!

Não gostei, quero meu reembolso imediatamente por favor!!!!!!

Sejam Breves!!!

Hello, I'm having trouble accessing an account I purchased? I don't like this, I want my refund immediately please. I'M WAITING!!!!

I didn't like it, I want my refund immediately please!!!!!!

Be Brief!!!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[storm oasis]

Hello, I’m using Ticket Tool for my Discord server.
I want tickets to only be closed by admins or specific staff roles, but right now any user can click “Close”.
How can I configure Ticket Tool so that only admins (or a specific role) are able to close tickets?
Thank you!

[scenic forum]

Panel config -> Buttons -> close ticket ->
Disabled roles -> @ everyone
Allowed roles -> admin roles

[storm oasis]

Got it, thanks a lot for the help! 🙏

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 242)

[haughty mica]

I submitted the video yesterday which has been done and the views are also being counted but the problem is that the earning is not coming

[humble sequoia]

@haughty mica

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[haughty mica]

@humble sequoia Why is this happening

[humble sequoia]

@haughty mica

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fluid yarrow]

Whenever I claim a ticket all other moderators get removed from the ticket, is there a way to make it so they stay?

[steel rune]

Chingando na fazenda

aqui tem mais dele falando a mesma coisa

[humble sequoia]

@steel rune

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[austere forge]

Dashboard > Panel configs > Claiming - Change other support team permissions when claimed

Disabled it please

[fluid yarrow]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1152)

[austere forge]

No problem!

[warm bay]

What to do

[scenic forum]

Are you a staff member on that server?

[warm bay]

Yes

I’m staff

[scenic forum]

Can you use /debug and check if all permissions are ✅

[warm bay]

Nah is just says this lemme ss

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[warm bay]

Wth I don’t get that

[scenic forum]

What do you mean?

[warm bay]

How to fix it

[scenic forum]

You give the bot the specified 3 permission in the channel permissions

[warm bay]

How

[scenic forum]

hold down on the channel -> Edit Channel -> Channel Permissions -> Add role -> Ticket Tool -> Send Message, View Channel and embed links ✅

[warm bay]

Ok

It’s still not working bro

Can u join

And I make u mod

[scenic forum]

Can you show me a screenshot of the bot having these 3 permissions?

[scenic forum]

I cannot
All help requests have to be done on this server

[warm bay]

How

I don’t get it

[scenic forum]

hold down on the channel -> Edit Channel -> Channel Permissions -> Add role -> Ticket Tool -> Send Message, View Channel and embed links ✅

[warm bay]

Idk how

[scenic forum]

please refer to this

[warm bay]

Idk how

Wdym

[scenic forum]

Follow what ive written step by step

[warm bay]

I don’t get it

[scenic forum]

Then im unable to assist you
Please open a ticket at #🎫│make-a-ticket and get a staff members help on the matter

[warm bay]

@scenic forum

This comes up

What do I do

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stiff nova]

How to give escalate permission to others?

I want when someone opens a ticket, it goes to a specific category, how to do it?

[harsh epoch]

On the panel for that ticket, navigate to Category and set "Category Created/Opened" to the one you want them to appear in.

If you have mutliple panels, and want them to appear as one, you can use the multipanel feature - https://docs.tickettool.xyz/dashboard/panel-configs/panel-options#attached-panels

[stiff nova]

this?

[harsh epoch]

To attach many panels to the same one, yes

[stiff nova]

I have different tickets, I want each to open in specific categories
Like art in art category

[stiff nova]

so i have to choose from here ?

[harsh epoch]

Open the panel that has the art tickets, and go to Category

[night furnace]

Is there any way to customise the ticket channels?

Anyone? 😭

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Here the details about this

[night furnace]

Oh it's premium 😭

Thank you anyways

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1156)

[austere forge]

No problem!

[night furnace]

[stark flame]

Help

I cant create ticket to join server

[slender minnow]

can you be a bit more specfic on the issue?

[jade topaz]

Hi, I have a question. You have a Counting Header? How did you do that?

[scenic forum]

What do you mean with counting header?

[jade topaz]

#🔢│counting This section

[scenic forum]

You mean how the channel works?

[jade topaz]

Yes. Sorry wrong wording used

[scenic forum]

It's done by @iron night | YAGPDB
Youd need to ask in their support server

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 243)

[echo warren]

how do i get unbanned twin

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hasty tiger]

guys how to make the ticket ping me when someone created ticket?

ping me when answer and ty for answer me

[harsh epoch]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh epoch]

@hasty tiger

[hasty tiger]

ya?

ty

[harsh epoch]

The embed tells you how you can ping a role. The same would work for users too (As long as they can view the channel)

[hasty tiger]

thank @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #414 - 1)

[solid kiln]

Hello, is there a system in this ticket tool that when a ticket is opened, someone takes care of it and when someone says "take care of it", this person takes care of it?

[harsh epoch]

I don't think so directly with ticket tool, but there is a "Claim ticket" button with the premium bot which allows a support team member to claim that ticket

[solid kiln]

Yes, the support team, the person you asked to request that ticket, must be interested.

[harsh epoch]

If you're talking about the claim button, it does say "... has claimed this ticket", and you can edit that message to show whatever you wanted it say

[solid kiln]

Thank you for your interest. Nice to meet you.

[wheat ginkgo]

why does it say “application failed” when I try interacting with the ticket

[worldly helm]

Heya! 👋
Can you please try using the /debug command?

[wheat ginkgo]

even when I try that it still says the same thing 🤷🏽

[worldly helm]

One moment please 😅

[wheat ginkgo]

sure thing

[worldly helm]

The bot is missing some permissions for that channel. If you grand the bot the permissions marked with ❌ it works.

[wheat ginkgo]

yea but one big issue here is I really don’t know how to grant it those permissions

[worldly helm]

You can simply follow this guide 😄

[wheat ginkgo]

I tried

but it doesn’t work

Idk what I’m doing wrong tho

[worldly helm]

Can you please show a screenshot of the channel permissions for ticket tool?

[wheat ginkgo]

this?

[worldly helm]

Nope. Please head into your channel permissions -> Click the Ticket Tool role and show me a screenshot of that.

[wheat ginkgo]

ohhhhhh

i just fixed it

[worldly helm]

Glad it works now!

[wheat ginkgo]

thanks preciate it 🤝

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 951)

[solid urchin]

does ticket tool support a auto closure feature if the ticket holder doesnt respond in a certain amount of time?

[pale isle]

how to edit this

@worldly helm can u help please

[jade topaz]

Only for Premium or Free as well?

[humble sequoia]

━━ adaxicek's inquiry has been moved to a ticket ━━

[harsh epoch]

You can edit the message content, and the embed with the free bot. With premium, you're able to edit the field with tickettools branding, and remove an embed, or add another

[solid kiln]

Ticket tool does not tag the support team. How can I fix it?

[jade topaz]

ticket tool isn't sending closed tickets to the respective category anymore?

[plain ginkgo]

Hello, I have a problem when we close and delete a ticket it moves to the group and the channel remains but there are no messages there (need to delete manually) help fix please

[ocean elbow]

I have the same issue, when I enabled it

[harsh epoch]

Do you have a screenshot of what the message looks like?

And make sure that the bot has the permission to ping the role

[ocean elbow]

I recently opened, the #💬│gen-chat-multilingual did you enable this?

This was yesterday

[harsh epoch]

I assume it's because it can't be moderated as well as the Main English chat can. But I wouldn't personally know

[ocean elbow]

Ok

[tidal berry]

Hi, could you help me, I didn't use any cheats and scripts, but I was still banned, why?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crimson hollow]

when i type in my channel on my server /setup is says the application did not respond

[harsh epoch]

Does any other command like /debug work?

[mild stag]

Dose not work

Can you help us

[harsh epoch]

Most likely it's missing permissions then. Check that the bot has the permissions to view the channel, send messages, and embed links

[crimson hollow]

thank you so much it works now

[mild stag]

It’s works thank you so much

[crimson hollow]

how do i claim the ticket if some one makes a ticket @harsh epoch

[magic coral]

hey sorry for such a late response but yeah i can run the command, all i got was "application didn't respond"

same for another person

[mild stag]

@harsh epoch

[grizzled summit]

Hey there. Let’s not ping others for support. If you need support from our team please #🎫│make-a-ticket and await a response.

Otherwise just simply ask your question and a community member may answer when they have time.

[left hazel]

Any ideaa why a new chanel is created in transcripts when a ticket is deleted???

[distant hound]

What do I do

[scenic forum]

Could you show a screenshot of that?

[scenic forum]

Are you staff on that server?

[distant hound]

No

Just trynna claim something

[scenic forum]

Then sadly we are unable to assist you, a staff member on their server would need to delete some channels

[distant hound]

Oh ok Ty tho

[mild stag]

Bro, I’m looking for stuff for my server chat

[devout bough]

How do i make a ticket for getting unbanned

[humble sequoia]

@devout bough

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jolly sleet]

hi

i have a problem

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[placid cargo]

can someone help me out i need support on the ticket tool

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tame canyon]

hello

how do i disable a panel?

i dont wanna delete the panel, but i want it to stay there and not able to be opened by anyone

nvm i solved

disable button

[cedar shale]

How do I make it so when someone makes a ticket they have to answer some questions

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[twilit lake]

How do I give someone a role when they open a ticket and remove it when the ticket is closed or deleted?How do I give someone a role when they open a ticket and remove it when the ticket is closed or deleted?

[vivid oxide]

its not showing my server or this leauge im trying to make a ticket panel in

[ember rapids]

I have a question, I want to buy a monthly subscription and change the embed color to black, or will the embed color go back to green after the subscription ends?

[buoyant kindle]

well buying a monthly premium subscription will get you to @humble sequoia , after it ends, @humble sequoia will be unresponsive and you will need to change your ticket tool bot in dashboard to @pseudo glen

[ember rapids]

So then the emebed will return to green, right?

[buoyant kindle]

no, it will be unresponsive

since @humble sequoia will not work if you end your subscription, its embed also doesnt work

[ember rapids]

ok thanks @buoyant kindle

[iron night]

Gave +1 Rep to @buoyant kindle (current: #414 - 1)

[buoyant kindle]

no problem

[tepid snow]

Why can I not claim my order? Please help

[humble sequoia]

@tepid snow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tepid snow]

I bought a brain rot item and it's not letting me claim.

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[scenic forum]

The embed should remain green, just make sure to make all setups using ticket tool white

[tender forge]

Hi is there any way for us to set up multiple panel and the ticket number still follow a whole panel instead of showing the same ticket number, we cant track each ticket number if it has same numbers each panel

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@tender forge refer to the embed above

[tender forge]

ohh I see thank you

[twilit lake]

How do I give someone a role when they open a ticket and remove it when the ticket is closed or deleted?How do I give someone a role when they open a ticket and remove it when the ticket is closed or deleted?

[scenic forum]

Panel config -> Ticket -> Screenshot below

[merry steppe]

How do i create a ticket panel?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@merry steppe refer to the embed above

[merry steppe]

Okay thanks

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 245)

[rare wedge]

How set categories on ticketa tool?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[worldly helm]

Heya! 👋
Please refer to this guide^

[neat beacon]

Hello

Help

[humble sequoia]

@neat beacon, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[neat beacon]

No Bot setup auto

[bitter trout]

I have created a ticket panels but members get get added

How do I change this

Help

Me pleade

[neat beacon]

Help bot setup not working

[bitter trout]

Do /setup

[neat beacon]

@bitter trout

[acoustic shore]

It does the same thing to me

In my discord server I don't know what to do

[bitter trout]

Bot is prolly down

[neat beacon]

Ok

[bitter trout]

Wait some time

[worldly helm]

The bot is not down.

[worldly helm]

Ticket Tool is missing permissions.

[neat beacon]

What permission

[bitter trout]

You helper right?

[worldly helm]

Yes

[bitter trout]

Can you help me with thiz

[worldly helm]

Can you please try doing the /debug command?

[neat beacon]

Give Administration

[bitter trout]

I wanna remove that it adds the member role

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Please refer to the guide above^

[acoustic shore]

It does the same thing to me as @neat beacon I did /debug but it still says "the application is not responding"

Pls help me

[worldly helm]

The bot is missing permissions for that channel.

[acoustic shore]

How do I change this?

[worldly helm]

These are the permissions you need to give the bot.

You can follow this guide on how to add permissions to ticket tool in a channel

[acoustic shore]

How do I change these permissions?

[worldly helm]

[acoustic shore]

Ok thank you

[worldly helm]

[acoustic shore]

it still doesn't work

[worldly helm]

That means the bot is still missing permissions.

[acoustic shore]

I just changed but it doesn't work

[worldly helm]

Please try doing the /debug command again.

[acoustic shore]

Ok

This tells me the application is not responding

[neat beacon]

Ok done

[acoustic shore]

It's okay, I found the problem, thank you for your help.

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 953)

[worldly helm]

Glad I was able to help

[trim rune]

How to set auto ping when ticket is opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

You can refer to guide.
-# Also please refrain from pinging for support. Please read our rules @ #📂│information

[trim rune]

Thanks bro/sis sorry but I don't know 👍

[iron night]

Gave +1 Rep to @worldly helm (current: #6 - 954)

[worldly helm]

[blissful crag]

hey uhh i just invited tickettool to my new server and i started a 7 day premium trial and i invited the premium bot but i still cant seem to switch the bot from Ticket Tool White to Ticket Tool Premium and i can't edit my panel embed json.

never mind i just had to wait a little bit!

[cedar grove]

And where do I find the channel permissions....as I said its a horrible and confusing site to navigate. Wish I never extended. Y membership......pissed off.

[harsh epoch]

The ticket permissions? For support teams, do you mean?

Or do you mean the bots actual permissions?

[blissful hull]

Todo ticket fica dando "Essa interação falhou"

[cedar grove]

What does bots mean

[harsh epoch]

Certifique-se de que o bot tenha todas as permissões necessárias. Você pode executar /debug para verificar

Make sure the bot has all the necessary permissions. You can run /debug to check

[harsh epoch]

A bot would refer to @pseudo glen as an example.

[cedar grove]

/debug

[harsh epoch]

You would have to run it in your server. Once you've run the command, send a screenshot of it here and I can tell you how to add the permissions if its missing any

[blissful hull]

/debug

[harsh epoch]

Você teria que executá-lo no seu servidor. Depois de executar o comando, envie uma captura de tela aqui e eu posso te dizer como adicionar as permissões, caso faltem algumas.

[blissful hull]

Okk

[harsh epoch]

Vocês são funcionários desse servidor?

[cedar grove]

/debug

[cedar grove]

Run it on my server....iwas confused before ...now it's worse

[harsh epoch]

You might be better opening a ticket and a member of the support team can better guide you through how to fix this issue.

You can open tickets by going to #🎫│make-a-ticket

[blissful hull]

Sou so um membro

[harsh epoch]

Se você for apenas um membro, não há mais nada que possamos fazer para ajudar. Se você puder entrar em contato com um membro da equipe naquele servidor por outro meio, ele poderá nos pedir ajuda, e podemos ajudar se precisar.

[blissful hull]

Okk

Vlw

[willow shoal]

Hello how do I delete a ticket I recently did?

[harsh epoch]

If you're a user then you can only close the ticket. (If you have permission too)

If youre a staff member, and the ticket has been closed, you might have access to 3 buttons. "Save Transcript", "Delete" and "Re-open"

Using the delete button will delete the channel

Although, it heavily depends on how permissions are set up for that server as each can be different

[willow shoal]

How do you think I could get perms?

[harsh epoch]

I wouldn't know as I don't know how your server is set out

[willow shoal]

Oh okay

Do you have an idea on how some servers work their perms?

[harsh epoch]

Well, mostly the staff team/support will have permissions of some form to view and respond to tickets but everywhere is different

[grave prism]

Hello. i added another cattegory to my ticket but and saved it updated it.
But it wont update it keeps sending the old panel for some reason

[kind axle]

How do I work like this?

[strong lily]

What too do

[austere forge]

Since you're a regular member, there's nothing you can do except inform the staff of the server about the situation

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

Did you try to re-send the panel ?

[grave prism]

Yep doesnt work, i tried updating it, resending it, restarting my browser and discord and restarted my computer its been 1 hour and it wont update

[austere forge]

Please select the right panel form the dropdown list above in the dashboard

[kind axle]

In Arabic?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[grave prism]

i did

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1157)

[dire escarp]

how can i find a past transcript from a server im in if i accidentally deleted it from my dms

[scenic torrent]

how do i send my dropdown menu panel to my tickets channel?

[harsh epoch]

Use the intructions in this embed

[scenic torrent]

do you need premium for it?

[harsh epoch]

Nope, dropdown menus work in both the free and premium one

[wild holly]

why does it keep saying
The application did not respond

[scenic torrent]

can i use custom emojis aswell or no? i wanted to use "/" then a custom emoji and import the code into the prompt

[harsh epoch]

Are you staff on that server?

[wild holly]

im the owner

[harsh epoch]

As long as the emoji is in that server you can use it in the selection menu. You'll have to refresh the dashboard after you add them to your server though.

[harsh epoch]

If Ticket Tool isn't responding, check that the bot has all the permissions it needs. You can run /debug to check this. If you need help with adding the permissions, screenshot the output from the command and send it here.

[scenic torrent]

thats what i did im just trying to figure out how to send it

[wild holly]

debug says the same thing

[scenic torrent]

when i go to the homepage and go to the send its the two seperate options and not just the full thing

[harsh epoch]

Once you've set the panel up, you should just be able to send it as usual. Make sure you've got "Enable select style" on

[harsh epoch]

In that case, it means it's missing some permissions. Make sure that it has the following permissions: View Channel, Send Messages, and Embed Links

[scenic torrent]

it is on but the dropdown on top of the main page its my two seperate options only "Payments" and "Support"

[harsh epoch]

Can you show me what the dashboard looks like?

[scenic torrent]

yeah np

[harsh epoch]

Go back to the main menu, and send the "Support" panel, the dropdown should appear

[scenic torrent]

nice it worked appreciate it

[harsh epoch]

no worries!

[stone gate]

I have a quick question, is the ability to change the ticket panel message premium

Because i can change the ticket message but panel message is like locked

[austere forge]

You need to open the EMBED EDITOR to make a changes

some fields require a subscription yes

[stone gate]

Ooooo thank you, 🙏

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1158)

[bronze folio]

why cant i use the same panel

[harsh epoch]

What do you mean?

[bronze folio]

see the FSRP support thing

it wont lemme use it for staff report

[harsh epoch]

"A panel can only be used on one item at a time, using it more than once will result in the other items not showing."
If you're trying to use the same panel twice, it won't work

[bronze folio]

will it affect the dropdown if i make a new panel

[harsh epoch]

As long as you add the new panel into it (if you want it there), it'll be fine

[bronze folio]

Thanks man

[rancid hound]

Hello, I can't enter my ticket.

[bright flower]

could someone help me set it up

and make it

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@bright flower refer to the embed above

[vocal perch]

#🎫│make-a-ticket

[humble sequoia]

━━ dallas's inquiry has been moved to a ticket ━━

[obsidian needle]

Algum programador responsável para resolver meu problema em português? Serv 01 está com bug para novos players

[harsh epoch]

Posso tentar ajudá-lo com qualquer problema que você tenha, mas não sou um bom programador.

[obsidian needle]

Tengo problemas para iniciar sesión en una cuenta nueva en el servidor 01 Brasil Me llamaron como administrador pero no puedo iniciar sesión con mi nueva cuenta

[harsh epoch]

Isso está relacionado à ferramenta de tíquetes?

[obsidian needle]

Creo que por ser un servidor antiguo debe tener algún error para los nuevos jugadores.

https://drive.google.com/drive/folders/1mCwhJCfULZWbipgBipjao8yllFeULtEm

Necesito un programador responsable para poder comprobar esta situación.

[harsh epoch]

Só podemos ajudar com coisas relacionadas à ferramenta de tíquete, não podemos ajudar com mais nada aqui

We can only help with things that are related to ticket tool, we can't help with anything else here

[past cliff]

If I have premium in the bot, can I somehow change its name and nickname on my server, if so, how?

[harsh epoch]

You can change the nickname of any bot, you'd do that the same way you would a user. So either by right-clicking the bots user and pressing "Change Nickname" or use a bot like Dyno

[past cliff]

and the avatar?

[obsidian needle]

Me gustaría comunicarme con el soporte de programación responsable del juego. Alguien podria decirme el link de discord el contacto

[harsh epoch]

No, you can only change the nickname of the bot. You can see all the benefits of the premium bot at https://tickettool.xyz/premium or with $premiumperks

[molten harness]

Can ticket tool bulk change the support roles for all panels

[harsh epoch]

Não sei de que jogo se trata e, portanto, não posso lhe fornecer o link para o suporte. Não podemos ajudar com problemas não relacionados à ferramenta Ticket

I don't know what game this is, and therefore can't give you the link to their support. We can't help with issues unrelated to Ticket Tool

[past cliff]

And how can I, for example, connect a ticket bot to my bot? So that the avatar and nickname are changed? I really need it

[harsh epoch]

I'm not sure, sorry

[past cliff]

change ticket tool bot avatar

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[limber portal]

^

[past cliff]

when will this happen? Maybe there is already some beta test?

[limber portal]

No, not yet

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[warm juniper]

"Do I need Premium so I can delete the ticket after lockdown "

[grave sierra]

How do you make it so you can select a different thing

Like those

[night oasis]

hello, having a problem getting the ticket tool synced to the server on website, any suggestions?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[scenic forum]

Can you elaborate?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@grave sierra refer to the embed above

[grave sierra]

I don't see select style

[scenic forum]

Can you show a screenshot of the page youre in?

[grave sierra]

I'm here

[scenic forum]

You have to visit the dashboard for it

[molten harness]

Can ticket tool bulk change the support roles for all panels

[scenic forum]

Im afraid not because each panel is fully its own thing

[blissful hull]

Hello, good afternoon! I was unfairly banned by IP, I was banned last night, after stabbing the killer, I already sent the evidence! Thank you very much.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[blissful hull]

.

Hello

https://www.xbox.com/play/media/7ndm2ZmwtS

[humble sequoia]

@blissful hull

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You're in the wrong place

[native sundial]

hi i have a question how can i make one panel have 2 buttons each one for a different type of tickets?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@native sundial refer to the embed above

[native sundial]

okie thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 246)

[rapid goblet]

Hello.

[tribal cedar]

Hello

[sacred cove]

hello can somone help me set up ticket tool in my discord

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@sacred cove refer to the embed above for a basic ticket setup

[sacred cove]

@scenic forum do i juss add supported roles and stuff like thaty

or is that all i have to do

[scenic forum]

You still need to adjust the settings for it.
The support team roles are inside panel config -> General

[sonic dune]

When a member makes a ticket, it says they don’t have permission

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[sonic dune]

Thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 247)

[gilded sequoia]

Hii i have a question! Id like to make it so only certain staff can access report tickets, i have mods and admins and id like to make it so only admins can view the report ticket, while mods can view all the other tickets, how do i do that. Id like the ticket options to all be in one panel without having to send two sperate panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@gilded sequoia You could do 1 panel with 2 buttons (2 panels. Refer to embed above) example in #🎫│make-a-ticket
And for the report ticket set the Support Team to admin roles

[prisma basin]

Can someone tell me how I can make anyone in my server access the /new command?

Only mods can do it in my server how do I fix it?

@scenic forum

[scenic forum]

Please don't ping me

[prisma basin]

Mb

[scenic forum]

You want everyone in your server be able to Spam ticket open commands on everyone?

[prisma basin]

Yes I have like no one in my server rn

Or how do I make specific roles able to

Like verified users

[scenic forum]

Command configs -> New/Ticket -> allowed roles -> add verified

Fair warning you'll possibly end up with total chaos giving normal members the permission to open tickets on any user as they please

[glass mortar]

It keeps saying roles are 'unidentified' even though it worked a few days ago? Roles I'm trying to ping in the ticket now. Previous roles still ping.

[flat ether]

I have added the bot to my server but i cant see it on my dashboard

@dark kraken

[trim rune]

I am not getting pinged when ticket tool send the ping roles when ticket is opened

[stark ridge]

How do i make a dropdown menu, which when you click on the one you want it gives you the form

[manic nacelle]

I cant figure out how to actually set up a ticket

[scenic forum]

Could you show the dashboard setup on the error role?

[scenic forum]

Do you have Administrator on that server?

[flat ether]

i have now and its working

[scenic forum]

Does ticket tool have this permission enabled?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@stark ridge refer to the 2 embeds above for infos on Dropdown and Forms

[stark ridge]

I figured out the dropdown but i cant get enough panels for them or get the forms for all of them how do i do that

[scenic forum]

Each panel can have 5 forms questions

what do you mean with "i cant get enough panels for them"?

[stark ridge]

i mean like if i click on one of my options i dont get the form its only on one of the options

[stark ridge]

Like i have a missing panel to add to the dropdown

[scenic forum]

Could you show a screenshot of that?

[stark ridge]

I dont have any panels to add for Ban appeal

[scenic forum]

Do you have a panel created for Ban Appeal?

[stark ridge]

how do i create that

[scenic forum]

The same way you created the other 4 panels

Each option needs its own panel

[stark ridge]

i didnt make them though they just made themselves

[scenic forum]

Thats not possible someone had to make them
Refer to the screenshot below to create a new panel

[stark ridge]

oH okay i got it

now how do i make it so each of them have the forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

refer to this embed above

[stark ridge]

I got it thank you!

[stark ridge]

wait no i realised when you fill out the form and the ticket is created the stuff you put in the form doesnt show

[scenic forum]

Did you enable Auto display form results on the ticket message as an additional embe?

[stark ridge]

oh thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 248)

[trim rune]

Thanks for the support 😊

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 249)

[rapid goblet]

Hello.

[worldly helm]

Heya! 👋
How can I help you?

[rapid goblet]

I need help.

[worldly helm]

With what do you require assistance?

[rapid goblet]

Yes I'm on Succubuns, so I Read the rules about login errors of Deviantart, so I'm trying log back in so I Didn't have a Ticket yet.

[worldly helm]

Unfortunately we only provide support for the Ticket Tool Discord bot. Not anything else.

[rapid goblet]

But that was it says If I Show You.

[raven ingot]

Hello i need help this

[rapid goblet]

Hello?

[humble sequoia]

@rapid goblet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wary frost]

Hello

[humble sequoia]

https://nohello.net/

[wary frost]

I got wrongly banned

And i need help to get unbanned

My username on Roblox is Powerwolf012 and when i was on a vacation and when i came back it said this

And this is my only one account

[humble sequoia]

@wary frost

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tidal berry]

#🆘│community-support Dudes, how do I contact the developers of Forsaken, I would like them to unban me. Help!‼️

[humble sequoia]

@tidal berry

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tidal berry]

My nickname In Roblox: VKAnEki_zxCCG2 I hope I'm noticed, please unblock me, I'm playing without cheats.