🆘│community-support

[restive condor]

Could you create a brand new channel in that category and use the /debug command there please

[sacred cliff]

it shows this error

[restive condor]

Ticket Tool seems to be missing the VIEW CHANNELS permission for that entire category

[hushed compass]

I need help

[paper quail]

how do i ping a role in the ticket message?

[lunar solar]

What exactly do you need help with?

[hushed compass]

So people can make tickets

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

@paper quail see above

[hushed compass]

And to add the option to make a ticket

[lunar solar]

You will need to put it in the message content section for it to actually ping the role.

[bitter escarp]

How to delite ticket I try everything I just cant

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

@hushed compass see above the setup guide

[bitter escarp]

@lunar solar

[bitter escarp]

.

[lunar solar]

Hi,

Are you staff at the server?

[bitter escarp]

I am owner

Yes

[hushed compass]

Yo can I call u and share my screen I need help bad

Lupus

[lunar solar]

Have you tried the $delete command?

[sacred cliff]

okay, done for that part

[lunar solar]

No we don’t do that, the guide above is very detailed please try to follow it first

[hushed compass]

I did try

[lunar solar]

What part are you stuck on?

[hushed compass]

To add the option

[restive condor]

Perfect, now give it a try with a brand new ticket and it should work 👌

[bitter escarp]

Lapis idk how to use that

Command

[misty marten]

Hey, I need help to make the tickets a private channel

[restive condor]

Hey there! They should be private by default. Is that not the case?

[bitter escarp]

Lapis how to delite ticket bot?

I just can't

[lunar solar]

Try /panel 1 in the same channel

[hushed compass]

I need help lupus did u see the photo

Ok

[bitter escarp]

.

[misty marten]

The channel to create the ticket is, so is the category, but when we create a new ticket, everybody can see it

[crimson oak]

Yeah?

[bitter escarp]

Dan I can't delite bot can u help ticket bot

[restive condor]

Dashboard > Panel Configs > Permissions > Everyone Role Permissions- Edit Opened > Please check that VIEW CHANNEL is set to

[lunar solar]

What do you mean when you say delete ticket bot?

[bitter escarp]

I want to kick ticket tool

The bot

[lunar solar]

If you are the owner just right click on its name in your server and kick it

[hushed compass]

How I do this

[bitter escarp]

Can't kick him even I am owner

[restive condor]

Did you put 1 as the ID when using the /panel command?

[lunar solar]

If you can’t kick the bot you are not the actual Guild owner of the Discord server, you will need someone with adequate permissions to kick the bot

[misty marten]

It works, so it means only the non-mod person who created it can see it. And th mods can, right?

[scarlet seal]

Guys I have ticket bot on my server. I have tried everything to remove it from the server but I am not able to do anything on it. Can u help me remove or kick him.

[restive condor]

That's right

[restive condor]

Hi there! Simply right click on the bot's profile from the member list, and use the Kick button

[scarlet seal]

I am not able to

it says idh the perm to do the intergration

I am the owner of the server

[restive condor]

Could you provide a screenshot of that please

[misty marten]

Perfect, thank you very much 👍

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2701)

[restive condor]

No problem!

[restive condor]

It seems like your role is not high enough to kick the bot. Please ask someone else to kick it

[scarlet seal]

I am the owner

[restive condor]

Did you create the server?

[scarlet seal]

no

[bitter escarp]

The creator is not online for long time and he won't me

Be

[restive condor]

Then how are you the owner? A role named "Owner" is not enough I'm afraid

[scarlet seal]

the owner wont be coming for a long time and I am renovating the server. @bitter escarp is my partner

[restive condor]

If there's no one else with a role higher than the bot's, you won't be able to kick it until he's back

[scarlet seal]

ohhh

alr alr bet. I get what ur saying

[bitter escarp]

He is not getting back never

Daymm

[scarlet seal]

come dms

[bitter escarp]

Ok

[scarlet seal]

@restive condor thanks for ur help. I got what u want to say

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2702)

[restive condor]

Then you'll need to reach out to Discord to transfer the server ownership

[scarlet seal]

bet

[bitter escarp]

Ok

[urban eagle]

Hello! It seems since yesterday we cant create tickets on my server. Went on the website and saw that I dont have the premium features, not sure why as I paid for a full year 3 months ago

[young schooner]

Can someone help?

[scenic forum]

Hey!
Could you please make a billing ticket at #🎫│make-a-ticket

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[austere forge]

Refer to the embed above please

[finite willow]

when i use a command such as help it says The application did not respond

[zealous yoke]

guys how do i make a role access tickets? like i have staff role and i want it to be able to access tickets and control them

[austere forge]

Please run the /debug command in your server on the channel where you try the commands

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[austere forge]

Refer to the embed above please

[finite willow]

it didnt work, it still says the smae

[austere forge]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[zealous yoke]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1142)

[hearty geode]

hi!! i'm having trouble making a ticket thingy, i already have but idk how to make the ticket tool ping a specific role when a ticket is made 😭
I would greatly appreciate if someone helped :D!

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

See above regarding mentions, make sure to put the mention in the message content section of the ticket message or it won’t actually ping the role / user.

Panel Configs —> Ticket —> Edit Ticket Message —> Add your mention to the message content section at the top

[hearty geode]

thank u!! 😭🫶🏻

[lunar solar]

No worries, if you have any problems just come back and we can assist 🙂

[gilded abyss]

Hi! How can i add button options like this one:>

[lyric pollen]

You have to go on your dashboard on ticket tool and then press support and it should say edit welcome message and change it

Sorry if late

I just saw it

[austere forge]

The user has already been helped, but thank you anyway

[iron night]

Gave +1 Rep to @lyric pollen (current: #413 - 1)

[austere forge]

You would like multiple buttons like the channel #🎫│make-a-ticket ?

[gilded abyss]

Yess

[haughty aurora]

Hey all our tickets can’t be closed and new ones can’t open, it keeps giving “This interaction failed”

Been like this for like 12h

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded abyss]

Check the bot permissions

[austere forge]

Please provide your server ID /name

[gilded abyss]

Might be quarantined by wick bot or smt

[haughty aurora]

Yielding Arts 871820516825116723

[gilded abyss]

Okii tysm 🥹

[haughty aurora]

Alr I don’t think any permissions have changed though

[last tree]

How do I solve this problem
Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

[gilded abyss]

I give the manager perms to the ticket tool:)

[austere forge]

It seems like your premium subscription has expired.
You can renew it from the "Premium" tab of your server Dashboard
or https://tickettool.xyz/premium-purchase directly

[haughty aurora]

Oh ok thx

[austere forge]

Otherwise you will need to switch back to the white bot and re-send all your panels

[last tree]

I gave it all permissions but it doesn't work

[austere forge]

Please run the /debug command in the channel where you try to send the panel

[austere forge]

do you get any error message in the channel where you are trying to send the panel?

[last tree]

yes

[austere forge]

Please screenshot this

[austere forge]

I will escalate you to a ticket to help you

[last tree]

ok

[coarse spindle]

how do i invite the premium ticket tool?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[coarse spindle]

ok ty

[tribal turret]

Where are tickets?

#🎫│make-a-ticket

[gilded abyss]

I dont see the atteched panels anywhere;((

[austere forge]

first option "Attached Panels (Multi Panels)"

[gilded abyss]

I cannot type 2 in that

[austere forge]

Each button corresponds to a panel, so if you want another button, you will need to create another panel and so on

[gilded abyss]

😮

[gilded abyss]

Tysm for your supports:)

[austere forge]

No problem

[crimson oak]

Wth a Yielding Arts Admin

[livid stream]

Is there outages with the bot currently? Having issues with tickets not opening or responding to slash commands

[austere forge]

Please provide your server ID /name

[livid stream]

967771791504310302

[austere forge]

your premium subscription has expired. - You can renew it from the "Premium" tab of your server Dashboard or https://tickettool.xyz/premium-purchase directly

Otherwise you will need to switch back to the white bot and re-send all your panels

[livid stream]

Hmmm... that's odd cause the Free bot wasn't responding either. I tried Debug with both bots

I'll have a look though and check it. If it works I'll let you know

[vapid relic]

Hi- our premium subscription disappeared today, even though the last payment on the 1st was accepted, and not due another for over a week

[limber portal]

Hiya, #🎫│make-a-ticket —> billing

[vapid relic]

Appreciated

[limber portal]

Hiya, did this get resolved?

[civic salmon]

#🎫│make-a-ticket

[last tree]

What happened

@austere forge

[restive condor]

Bot Slow / Not Working?

Discord events are currently experiencing delays resulting in the bot being slow or unresponsive in some servers.

There's nothing we can do but wait. Apologies for the inconvenience

[last tree]

ok

[ruby echo]

No command working

[restive condor]

Bot Slow / Not Working?

Discord events are currently experiencing delays resulting in the bot being slow or unresponsive in some servers.

There's nothing we can do but wait. Apologies for the inconvenience

[ruby echo]

How do i fix this?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[ruby stone]

hola el bot no me anda

[restive condor]

El bot está teniendo unos problemas técnicos al momento

[restive condor]

Bot Slow / Not Working?

Discord events are currently experiencing delays resulting in the bot being slow or unresponsive in some servers.

There's nothing we can do but wait. Apologies for the inconvenience

[ruby stone]

es normal?

o sea tipo en la pagina de tickettool sale “BOT ERROR”

[restive condor]

Correcto, el bot está teniendo problemas técnicos ahora mismo. Por favor inténtalo de nuevo más tarde 🙏

[ruby stone]

donde avisan que ha vuelto a funcionar?

[restive condor]

#📣│bot-news

[limber jetty]

Guys

Can anyone help me

[storm spruce]

Think its having a temp outage

[restive condor]

Bot Slow / Not Working?

Discord events are currently experiencing delays resulting in the bot being slow or unresponsive in some servers.

There's nothing we can do but wait. Apologies for the inconvenience

[limber jetty]

My ticket tool isn't working it says interaction failed everytime I try to do anything

[restive condor]

Bot Slow / Not Working?

Discord events are currently experiencing delays resulting in the bot being slow or unresponsive in some servers.

There's nothing we can do but wait. Apologies for the inconvenience

[scenic plinth]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Status Update

-# You can view the incident status page here

Ticket Tool is experiencing a delay in some servers due to an issue with our connection to Discord. It appears OVH (our VPS) experienced a hardware fault after a scheduled network upgrade on their part.

There is nothing we can do at the moment as this is not our cause, nor do we have any way of fixing it. We have NO ETA because of this.

This is also unrelated to the outage yesterday,

You can view OVH's Cloud Status here.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[pliant shore]

How do I give an option/button to my discord for people to open a ticket?

[restive condor]

Hey there! See below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[halcyon folio]

Need help

I am a server owner and my members cant make a ticket, but my staffteam can.

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[halcyon folio]

Oké

[hushed lake]

Did you solve the issue?

[still thorn]

How can you tell if a server has Ticket Tool Premium? They have the regular ticket tool bot in their server.

Also, how much developers are there?

[hushed lake]

Try to find premium features in that server, premium users usally edit their panels, embeds and everything possible.

[hushed lake]

2, both in "Team Lead" role

[still thorn]

They have 2 embeds, they have authors, custom close, custom claim, and custom closrequest, etc.

[halcyon folio]

Not yet

[hushed lake]

If they have custom "everything" that's pretty much Ticket Tool Premium 😅

[still thorn]

Where can I see the perks non-premium members get?

[hushed lake]

What was your issue?

[halcyon folio]

My members cant make tickets

I have been Going to all the settings in the server

[hushed lake]

Is that for all panels? or a specific one?

[halcyon folio]

All

[hushed lake]

Okay, let's try to figure this out, give me a sec

Please share a screenshot of your Dashboard > Server Configs

[halcyon folio]

K

[hushed lake]

I wanna see something

[hushed lake]

Everything looks good here

Let's see: Dashboard > Panel Configs > Buttons > Create Ticket

[halcyon folio]

K

Ooo shit

I see it

Support team only

Mb, thanks for Youre time

[hushed lake]

Ah uhm. https://docs.tickettool.xyz

[hushed lake]

It's okay 😉

Happy to help you

[flint plover]

I forgot, is there a way to make it so the person who made the ticket can't close it?

[scenic forum]

Panel configs -> Buttons -> close ticket -> Support team only
So only your staff would be able to close ticket

[flint plover]

tysm

[ruby stone]

@restive condor todavía no me deja

[scenic forum]

Por favor, no contacte al personal. Si necesita ayuda con la herramienta de tickets, abra un ticket en #🎫│make-a-ticket

[molten harness]

Sorry is only allowing moderators to close tickets premium?

[scenic forum]

Hey!
No that's possible with the non premium version too
Panel configs -> Buttons -> close ticket -> Support team only
So only your staff would be able to close ticket

[molten harness]

Okay thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 202)

[flint plover]

What does it mean when theres a major config mismatch

I am trying to delete a panel

[scenic forum]

Hey
Is it by any chance your only panel you have?

[flint plover]

Yes

[scenic forum]

You cannot have 0 panels
You'd need atleast 2 panels to delete 1

[flint plover]

Oh, I see, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 203)

[tropic obsidian]

just bought premium for my server looks like i have to remake all of the ticket dashboards and stuff ive created is this the case

[restive condor]

Hey there! No, everything is saved on the Dashboard. If you'd like to use the premium bot, you'd simply just need to re-send your panels

[serene creek]

It sends us this message if we try to post our old panels

Our bot has the same permissions as the previous one

[restive condor]

Hey there! Please try the /debug in the same channel where you're looking to send your panel in

[serene creek]

Ok

[tropic obsidian]

@restive condor

[serene creek]

^ And if we do that & try to re-send the panel it still sends this

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
It seems like the emoji selected for Panels 1 & 4 is invalid

[tropic obsidian]

the emojis work on our end

[restive condor]

Are the emojis still in the server?

[tropic obsidian]

Yes

[restive condor]

Please double check they're in the correct format then, as they are invalid right now. You can use the $id command on your server followed by the emoji to get the correct ID

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[restive condor]

Like so ^

[serene creek]

We're trying it rn

thanks for the help dan

we're not sure if its gonna completely work

[tropic obsidian]

ok so panel sends now which is 👍 but the emojis dont show up

like theyre just the name with the colon

[ruby stone]

no me sirve el boooot

[restive condor]

Can provide a screenshot of that please

[restive condor]

¡Hola! Cuál es el problema exactamente? Te aparece algún error?

[ruby stone]

no me sirve literalmente

no deja crear ticket ni usar ninguna comando ni nada

[restive condor]

Asegúrate de que aún tengas al bot en el servidor

[ruby stone]

claro yo le doy a crear ticket y sale el error de la interacción

[restive condor]

Puedes usar el comando /debug en ese mismo canal por favor

[ruby stone]

vale

me sale que la aplicación no respondió

[restive condor]

Me podrías dar el ID de tu servidor por favor

[ruby stone]

1242215292114047126

[serene creek]

Ty so much Dan it worked !!!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2705)

[restive condor]

Glad to hear!

[tropic obsidian]

thanks dan big W 👍

[serene creek]

https://tenor.com/view/good-job-pet-head-cat-cute-kitty-gif-17721025

[tropic obsidian]

thanks @restive condor +100 rep points

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2706)

[tropic obsidian]

damn only 1

still thank u

[restive condor]

Tu suscripción premium ha caducado. Puedes renovarla desde el apartado "Premium" de tu servidor o directamente desde https://tickettool.xyz/premium-purchase. De no ser el caso, tendrás que volver a activar el bot blanco y re-enviar todos tus paneles

[vast gyro]

como criar ticket

??

[mossy cliff]

server admin

[restive condor]

Olá! Você está tentando configurar o bot no seu servidor?

[restive condor]

Hi! How can I help?

[mossy cliff]

i go in and it takes me out.

[restive condor]

Is that related to Ticket Tool?

[mossy cliff]

no

[restive condor]

Then you're in the wrong server

We can't help here unfortunately

[mossy cliff]

i go into fortnite and it logs me out.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mossy cliff]

server admin

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[restive condor]

This server has got nothing to do with fortnite

We can't help you here

You're in the wrong place

[misty crescent]

You yall really that that many random ass questions lol?

[scenic forum]

All support requests have to be answered as we cannot just ignore people

[spark kraken]

I left and rejoined a discord server with the ticket bot and it says my ticket is still active but I can't get to it

[scenic forum]

You'd need to reach out to their staff to assist you as your ticket is seemingly still open

[spark kraken]

Thanks

[hasty herald]

Gostaria de entender minha punição fui banido por 10 dias meu Nick é Yuri Moraes servidor 29

[jade topaz]

How can I block channels for a new user?

How can I block channels for a new user?

[mighty thistle]

What do you mean?

[jade topaz]

like when a person comes in and doesn't see any other channels besides registration

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[mighty thistle]

@hasty herald ^^

[mighty thistle]

I mean that's just Discord channel permissions, not Ticket Tool. Just make the channel(s) limited (remove view_channel for the everyone role).

[late coyote]

Hey

I need one help

When someone makes ticket how do I make it notify to staff

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

You can put the staff role inside the Ticketmessage so they get pinged once a ticket gets opened

[late coyote]

Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 205)

[late coyote]

But where do I find ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

Refer to the embed above

[drifting sierra]

how the ticked help me when i has error 122 (in retrac)

[restive condor]

Hey there! Can you provide a screenshot of that please

[jade topaz]

Haaiii! I needed some help figuring out how to get Ticket Tool to ping certain Roles when a ticket is opened how do I do that? If anyone can help tysm

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[ancient prairie]

message content is ineditable, how can i fix this

[restive condor]

Hey there! That's a premium field for the panel message

[ancient prairie]

see, I can't add my message

[restive condor]

That is a premium field for the panel message

[jade topaz]

Am I available to do this on mobile bc I dont see it?

😭

[jade topaz]

I dont understand what I am doing wrong its still not pinging 😭

[restive condor]

Please make sure to out the {} brackets around the mention

[jade topaz]

OH and so like this {@Service Providers}

I used the brackets and its still not wanting to work? I made sure that everyone could @ the role i dont understand this im so sorry I even tried with the Sp's ID role

[rigid crypt]

Hi I am having trouble doing the transcript

I’m kind of new so maybe I’m doing something wrong for sure

[restive condor]

If you're using the ID use the <@&ID> format

[restive condor]

Hey there! Could you please try the /debug in your transcript channel

[jade topaz]

Hm okay let me try the ID again

[restive condor]

Ticket Tool seems to be missing the VIEW CHANNEL permission for that channel

[jade topaz]

I tried it like that and it still didnt work it shows this still and I used the brackets for the role

[rustic bear]

When create a ticket, do i to close it?

[sand depot]

in case you still need: do {@rolename}

the old one i did

[twilit elm]

hey is there any staff that could help me with a small problem please

[jade topaz]

Yess I did that and it still wouldnt workkk

[granite salmon]

what seems to be the problem?

[sand depot]

probably because you have a space inbetween

[jade topaz]

Sob

So unspace it?

[sand depot]

maybe try pinging the role in the chat dont send it and copy it then

[jade topaz]

Okaaay

[sand depot]

like this

[twilit elm]

i want to change the name of the ticket channel

[sand depot]

and then do {paste}

[twilit elm]

but it wont let me

[sand depot]

your role got rights to rename channels?

[twilit elm]

every right

[granite salmon]

hold down the channel then go to edit channel and change name

[twilit elm]

this button wont work

to change the ticket name

[sand depot]

dunno worked for me

ahh why are you doing it in the dashboard

[twilit elm]

im new to the ticket bot idk much abt it

[sand depot]

rename it in discord thats better

[twilit elm]

how?

[sand depot]

idk how to fix it in dashboard never done that

right click the channel or run /rename name

[jade topaz]

Okay so I went to copy and it just gives me the ID

[twilit elm]

will that rename every new ticket channel the same then?

[granite salmon]

ohhh for that you need premium.

[twilit elm]

ah alr

[sand depot]

i mean you just copy paste the message for example : @members i copy it and then do
{@members}

[twilit elm]

ty for the help

[granite salmon]

no problem

[jade topaz]

You can change the name of it in ur server manually by going to the settings and clicking change name

[jade topaz]

OOOOH

[granite salmon]

look at gen chat.

[granite salmon]

ok what happen.

[jade topaz]

Nothing no change

[granite salmon]

what do you need help with?

[jade topaz]

So I am trying to get my Tickets to ping my Service Providers so I dont manually have to do it

But I have tried these and it won't work still

[granite salmon]

what i did was i went to the dashboard panel and for the message to send i put my staffs roles

[jade topaz]

Okay so for my staff role it has ♡s let me ss would I add it like that I tried with and without and neither worked for my SP role

[granite salmon]

so do the @ of them

[jade topaz]

Would I add the ♡s in the ping like {@Staff♡♡}

[granite salmon]

yes

[jade topaz]

Okayy let me tryy

It still wont work 😭

Says undefined everytime

[crimson oak]

Apologies ill step in, with Ticket Tool bot do /id [the role of staff] then copy the id and put in the ticket open message this :

<@[the role of staff id]>

[jade topaz]

I even tried without hearts

[granite salmon]

yeah ty im in a game thanks so i dont have my full attention

[iron night]

Gave +1 Rep to @crimson oak (current: #89 - 12)

[granite salmon]

bruh

[crimson oak]

Follow the above guide

[jade topaz]

Okaay trying this rn im so sorry yall

[crimson oak]

This is why we are here no problem

[jade topaz]

Like thiss?

[crimson oak]

Do not put the "{}"

[jade topaz]

OH OKAY

[crimson oak]

This should work

[crimson oak]

Does it worked?

[jade topaz]

No

Im so confused 😩

Is there a role I am need to add like does the Role need something in specific?

[crimson oak]

You opened your 4 | Services Panel?

[jade topaz]

Yes

[crimson oak]

Show me the Ticket Tool Dashboard

[jade topaz]

Okaay

[crimson oak]

Oh i know the problem lol

[jade topaz]

Like thiss?

[crimson oak]

You are in the wrong place in the dashboard loll

[jade topaz]

STOP FR

EMBARRASSING

😭😭😅

[crimson oak]

4 | Services -> Ticket -> Ticket Message

Then do what i say
<@your role id>

[jade topaz]

I see thiss wheres ticket message

OHHHHHHH OMG

Is it where I wrote the thingy when they open a ticket

[crimson oak]

Youre in, put the role where is "{user} Welcome..."

[crimson oak]

Yes

[jade topaz]

OMFG TYSM IM SLOW SOMETIMES PLS

[crimson oak]

No problem

[jade topaz]

Likeee thiss?!

[jade topaz]

Ugh but now its saying unknown???

[crimson oak]

Show what you put in the dashboard

No mb

I already have the screen

[jade topaz]

Tried it this way too

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[crimson oak]

I make a error the pattern is this :
<@&your role id>

Or just do {Role Id}

[jade topaz]

{1337150326456975411} like this no @

[crimson oak]

Look the ticket message

[crimson oak]

Yes perfect

Does it worked?

[jade topaz]

I LOVE YOU SO MUCH BRUH

[crimson oak]

❤️

[jade topaz]

I STRUGGLED FOR 4 HRS

[crimson oak]

Aw

[jade topaz]

TYSM FRRRRRRR

[crimson oak]

[twilit elm]

:ElmoFireLord:

aw man

[misty marten]

Hello I need help

[lethal flower]

I need help please

[hexed willow]

i need help

[crimson oak]

Wrong server

[hexed willow]

how can i add this type of message # teszt to tickettool

[scenic forum]

Where do you want to add the message to?

[hexed willow]

to title

[scenic forum]

Of the panel (where people create the ticket on) or the ticket message

[hexed willow]

ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[hexed willow]

but i can still not add this huge text

[scenic forum]

Refer to the embed above
Note that editing the title requires premium

[hexed willow]

i have premium

[scenic forum]

Can you elaborate?

[hexed willow]

i can show you in pm

[scenic forum]

That's discord Auto moderation the bot shouldn't be affected

[scenic forum]

Please keep everything within the server

[hexed willow]

oh okay

header text

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> <:beta1:1022173658610946182><:beta2:1022173656492810340> Headers!

Header markdowns may not work with ticket tool features.
# Largest header!
## Small header!
### Even smaller header!

[scenic forum]

Or are you referring to how to use these?

[hexed willow]

no

I was just looking for the subtext, but I didn't know what it was called until now.

[hexed willow]

but i see that is wont work

but there is a server who has header text in ticket tool

[scenic forum]

The headers work aslong as they are inside the embed description or content field

[hexed willow]

what do you mean

?

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

Refer to the embed above
You can use the header subtext if they are inside field 1 or 8

[hexed willow]

but here they has used in 5

[scenic forum]

No
A title is by default bigger, you cannot use any markdown inside a title

[hexed willow]

yeah okay i get it

but i think they used any markdowns

because i did the same thing and i got small letters

[scenic forum]

Can you show how you tried to use it?

[hexed willow]

this?

[scenic forum]

Yes
You're not using a header format inside the embed description so the bot is still treating it as normal text

[hexed willow]

and now?

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

You can only use any markdown within field 1 or 8

You're currently trying to use it in field 2 and 5 which isn't supported by discord

[hexed willow]

ohh

okay

thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 206)

[half cedar]

friend gave me administrator in his server, but i can't access the dashboard.

am i missing an administrator setting or?

[crimson oak]

You need Adminstrator perms

[half cedar]

i have it

that's why we're confused

Any other ideas?

[crimson oak]

Retry

Try to click on retry

[half cedar]

i do, just refreshes the page. same 403 error

[crimson oak]

I let someone else step in, i doesnt know 403 error.

[half cedar]

403 means i'm missing permissions, but i have administrator through my admin role, i can do everything else, access every other bot dashboard, except tickettools

[static juniper]

I'm trying out Ticket Tool and activated the 7 day free trial, but all the premium settings are still locked out.

Allso, question, if I opt to get premium, do I have to subcribe to this server to get premium support?

[crimson oak]

Wait some minutes the time ticket tool refresh

[crimson oak]

Yes

[weak surge]

Can anyone help every time I use a command on the ticket tool it says the application did not respond I did all the perms correct but it keeps saying the same thing over and over plz help

[static juniper]

Well, that makes my decision easy. Thank you for the help.

[iron night]

Gave +1 Rep to @crimson oak (current: #88 - 13)

[crimson oak]

[crimson oak]

Run /debug command please

[weak surge]

Ok ill try it

It says the application did not respond

[crimson oak]

Add to ticket tool role embedded link view channels and send messages

[weak surge]

K

IT WORKS

TY TY

[half cedar]

Anyone know what's going on with me not being able to access the dashboard even tho I'm an administrator?

I can access it from my phone dude. Wtf lol

I am so confused xD. I'll try signing out of discord on my browser on my desktop and signing back in. Its probably a caching issue

Yep... that fixed it.

[next condor]

I think your pga Bug shows me that the mines can be farmed but once it's already farmed it prevents me from being able to farm

[exotic dock]

it’s showing it failed even though it has administrator permissions

[jade topaz]

I can’t find a server

[next condor]

where is the place to report bugs or create a ticket for a problem?

[drifting fjord]

Hello !
Is there any way to transfer a ticket configuration to another server ?

[hardy saffron]

Why when I press the delete button for a ticket, does it only delete the chat in the ticket, not the ticket
itself?

[humble sequoia]

@next condor

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Is ticket tool down

[summer marlin]

Ticket error how do I get past this?

[opal surge]

happening to me too

[spare harness]

Im currently having an issue where i cant close a ticket. But i see someone else in general chat is having similar issue

Just wanted to make sure it wasnt just me lol

[limber portal]

It seems the bot is experiencing issues on certain clusters. The developer has been notified 🙂

[spare harness]

Lovely. Thanks so much! ❤️

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 744)

[stiff mica]

Hi I can't open a ticket in my server

[limber portal]

@stiff mica

[stiff mica]

Ah okay - any ETA of a fix?

[limber portal]

The developer is actively working on it. Hopefully it should be back online fully very soon 🙂

[stiff mica]

Thank you

[flat prawn]

@limber portal how do i make the tickets show at the top of my servers

[forest cipher]

im getting "interaction failed" in my 2 servers when im trying to open a ticket

[limber portal]

@forest cipher

[forest cipher]

tried to resend but nothing

sorry

[pliant gyro]

Is the bot having technical problems? I can't open a ticket with it

[pliant gyro]

too

[solid stream]

Our hosting provider is preforming network updates like they did yesterday.. unfortunately while they do guarantee no network downtime, the method they use causes a massive backlog in the bot of expired events..

[fickle roost]

hello

im having issues

[weak surge]

Is the ticket bot still down?!

Dang

[past cliff]

ticket bot DOWN

[odd pilot]

same

[weak surge]

Does anyone know when it will be back to working

[fickle roost]

Sacrifice is typing...

[limber portal]

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[fickle roost]

i need compensation, one free month of premium

[past cliff]

me too

[odd pilot]

then i want too

[eternal mirage]

is the bot down guys?

[dull jolt]

yup

[ionic heath]

help

[ivory saffron]

bot down guys

[ionic heath]

error

[eternal mirage]

[ionic heath]

guys

help me please

[limber portal]

This is something that cannot be confirmed in this channel at this time. If compensation is given, it will be sent in #📣│bot-news. However, we will likely not provide compensation at this time as these issues have been out of our hands, as the issue rests fully with our hosting provider. If you wish to dispute this, I'd suggest making a ticket once the outage is resolved. Thanks for understanding

[iron night]

Gave +1 Rep to @fickle roost (current: #413 - 1)

[ionic heath]

please help

what this problem?

[limber portal]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[dull jolt]

Please read the messages from above

[weak surge]

The bots down

[ionic heath]

?

[weak surge]

The bot is down

[slender minnow]

Please be patient until the services are restored.

[rich turret]

Are we doooomed guys ?

[undone ruin]

Will it take 1 or more hours

[weak surge]

https://tenor.com/view/losing-patience-im-done-mood-losing-temper-hit-the-roof-gif-16022631

[limber portal]

Not at all 🙂 It depends on how quickly our hosting provider can fix their issue, but they have a good track record so it shouldn't be too long.

[fickle roost]

ETA?

[rich turret]

Tomorrow

[fickle roost]

I’m cooked if that’s the case…

[limber wolf]

Bot down?

[fickle roost]

I got 50+ people opening tickets daily

[rich turret]

I got 100+ daily

[limber wolf]

Nvm I scrolled up

[rich turret]

If you cooked I'm fried

[limber portal]

I can't provide anything exact at this time due to the outage not resting in our hands, please refer to my previous message. Perhaps roughly 1-2 hours, if not less? That would be my personal estimate based on previous outages of this type

[fickle roost]

We both cooked twin 😭

[limber wolf]

Well then I am BAKED 🌶️

I'm always baked af tho

[fickle roost]

Ty sacrifice

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 745)

[fickle roost]

I feel you

Them customers support shi ain’t easy

[limber portal]

No problem, and apologies again to everyone for the inconvenience. I know this is frustrating 🙂

[ionic heath]

bots disabled?

[limber portal]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[limber wolf]

This is why you need a dedicated server... backups will run in place of maintenance.

[spice flint]

I thought I had broken it

[mighty thistle]

Sometimes these things are out of our control!!

[south juniper]

Premium bot is also off?

[mighty thistle]

It's affecting certain shard clusters.

[ionic heath]

when will the problem be solved?

[mighty thistle]

Always ASAP!!

[limber portal]

No, our premium bot still seems to be running at 100% as far as I can see

[south juniper]

Okay

[weak surge]

That's crazyyyy

[gilded garden]

This is about the ticket tool bot right?

[ionic heath]

who love russia?

[limber portal]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[ionic heath]

🇷🇺 ❤️

[weak surge]

Meee

[inner vale]

When will the bot will be fix?

[ionic heath]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[limber portal]

I can't provide an exact eta as the issue is out of our hands

Hopefully a matter of hours

[weak surge]

Bro copied and pasted the message

[jade topaz]

Ok Thank you

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 746)

[weak surge]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[slender dew]

thank you! will information be posted once the bot is up and running again?

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 747)

[limber portal]

Yes 🙂

[grand mortar]

Guys whenever i try to create ticket it shows
This interaction failed

[stiff mica]

I’m premium. Mine is down?

[weak surge]

The bots down

Not working rn

[limber portal]

please #🎫│make-a-ticket and mention that

[grand mortar]

Oh oj

[minor root]

I'm having the same problem.

[limber portal]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[weak surge]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[rich turret]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[limber portal]

Please try not to flood this channel

[weak surge]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[weak surge]

Were just trying to help 😊

[minor root]

inconvenience, not inconvience 🙂

[grand mortar]

How to add a selection menu in ticket tool

[weak surge]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvience 🙂

[grand mortar]

Like this

[weak surge]

All I had to do was type one in or look for it

[grand mortar]

?

[weak surge]

Just click the one you want

[limber portal]

Please make sure the information you are providing is accurate 🙂

[grand mortar]

This is picture from anoyher

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

@grand mortar see above

[grand mortar]

Okie

Thanks

[weak surge]

Is the bot up yet

[minor root]

inconvenience

[weak surge]

https://tenor.com/view/whyyy-gif-3239499918304579127

[limber portal]

For all new people just visiting this channel:

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvenience 🙂

[weak surge]

I think they already know that

Or most of the people

[pulsar lodge]

i’m guessing there’s no estimate time for this bot of being fixed ?

[minor root]

He still spelled inconvenience wrong.

[minor root]

If you're going to copy/paste, just spell check it first. 🙂

[grand mortar]

What is placeholder text in dropdown

[limber portal]

Hopefully a matter of hours

[weak surge]

He fixed it

[mighty thistle]

Chat I'm gonna have you calm down on that front. 😭

It is not that serious.

[minor root]

https://tenor.com/view/grammar-police-drift-police-car-gif-17312786

[pulsar lodge]

okay great thats all i needed to know 🙂

[limber portal]

Please don't talk here if you aren't giving support, any further occurrences may lead to mod action

[limber portal]

thanks for telling me

[weak surge]

aww man

[crisp wren]

is the bot down?

[grand mortar]

Why is it showing no results found

[grand mortar]

I can only select the panel on the first selection

On the rest it shows no result found

@limber portal

[limber portal]

Please direct your query to a ticket #🎫│make-a-ticket

[grand mortar]

Oh ok

[weak surge]

Yayyyy the ticket bot is working again I think

[zealous lance]

bot is still down?

[weak surge]

Bot is working

[zealous lance]

u sure?

[weak surge]

Yea I tried it

It's working just fine

[ocean spear]

I just tried it, didn't

[limber portal]

The bot is only now having issues on a select few clusters from what I can see. It should be fine for most people

[turbid vessel]

The bot is offline

[weak surge]

Yea it's working for me

[zealous lance]

still doesnt work for me

[jade dawn]

Is bot coming anytime soon?

[weak surge]

In my server the bot is working fine but when I try to make a ticket in other servers most of them say that the interaction failed

[tribal zodiac]

guys its normal ?

[pulsar lodge]

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvenience 🙂 (i copied it from a mod)

[tribal zodiac]

so its normal yeah ?

[random falcon]

why is my botnot responding to my commands

[heavy niche]

because it hates you

[random falcon]

stfu

[heavy niche]

i have been on this server for 5 minutes and its been asked 10 times in this channel since, just read

[random echo]

Because it’s down atm just wait a bit

[narrow scarab]

OK thanks

[iron night]

Gave +1 Rep to @pulsar lodge (current: #413 - 1)

[minor lichen]

I did not receive the key

[scenic forum]

Is this ticket tool related?

[graceful onyx]

wait is the bot down?

[scenic forum]

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvenience 🙂

[narrow scarab]

Do you know when it ends?

[scenic forum]

As its fully outside of the hands of TT we don't have en ETA unfortunately

[narrow scarab]

ok thanks for the information

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 207)

[livid snow]

What is ticket tool prefix?

[narrow scarab]

Why

[livid snow]

So I can use it

[narrow scarab]

we can't

there is an update in the host

[scenic forum]

the default prefix is $

[narrow scarab]

the bot is working again

it was fast*

[frigid nova]

Is it down or something?

[vital turret]

Is it down?

[zealous lance]

two hours is a bit too much

[zealous lance]

yep

[vital turret]

How long?

We got a status i meant

[scenic forum]

It is entirely outside of TT's control unfortunately

[zealous lance]

oh ok

[scenic forum]

The bot is experiencing issues due to our hosting provider experiencing issues on their end while they do network updates. Apologies for the inconvenience 🙂

[jade topaz]

How do you get servers

[scenic plinth]

Delayed Responses / Outage Notice

Some servers are experiencing either full outages or delayed response times. Our hosting provider, like yesterday's outage, is performing maintenance, causing issues with our connection to Discord.

There is nothing in our immediate ability that we can do, however, our developer is currently looking into another VPS (hosting provider) to hopefully eliminate downtime.

We have NO ETA on a full fix, though it appears this issue is mostly resolved at this point. Pinging or direct messaging staff, or being a nusiance in any chat will result in disciplinary actions. Thank you for your understanding and we apologize for any inconvenience caused.

View the incident page here

[tidal elbow]

Might I also suggest locking the channel?

[scenic plinth]

It appears the issue is mostly solved at this point, otherwise I would.

[tidal elbow]

Ahh. Well I am having the bot not respond at all on one of my servers, tested less than 5 mins ago.

[near harness]

heyo! I've created a panel which has 3 options in dropdown style. Each is prompted to open another panel, however when I select an option in my first panel it just creates a support ticket

Could you help me solve this?

I've read through the docs, but couldn't find the answer

[jade topaz]

@scenic forum

I need help

Sup

[humble sequoia]

@leaden bane, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Uhhh the ticket or bot it self not working

[scenic forum]

Do I understand it correctly that you're using an external bot in combination with command style tickets?

[jade topaz]

Like not making tickets doesn't delete

I tried debug still not working

[scenic forum]

Some bots are currently still experiencing issues @jade topaz
If the bot worked perfectly some hours ago then you'd need to wait until it'd resolved

[jade topaz]

Hmm okay

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 208)

[jade topaz]

It's not because anything because the bot working in a server I'm in and not working in my server

[scenic forum]

It does gladly not affect all servers sadly there is no eta on when it's fully back up

[jade topaz]

So it gonna work after some time but won't be like this forever right ?

[near harness]

No sir, it's only ticket tool

The first panel has 3 dropdown options
Each option points to new panels with dropdowns

So logically it would be like navigating through the menu, once you click something on the first, 3 new options pop up

But for me once I click anything a ticket is automatically opened (which should be the last step)

[split trellis]

.

[golden lynx]

Oi

[rugged salmon]

Is there a way to make it work or can we just wait

[scenic forum]

So the panel with the menu is also done fully with ticket tool? As it's not some normal dropdown im aware of by the sound of it

[scenic forum]

It's gonna work again automatically once it's fixed, correct

[scenic forum]

If your server is affected waiting is your only option unfortunately

[rugged salmon]

Ok ty

[near harness]

Yes, everything inside ticket tool. Images in order below

SOLYD MAIN to SOLYD SBT SUPPORT (which has 2 dropdown options) doesn't work

Instead it insta creates a ticket

[scenic forum]

You have a dropdown menu with 2 slots
If slot 1 is selected , ticket associated with slot 1 gets instantly created

If slot 2 is selected, ticket associate with slot 2 gets instantly created

[fading salmon]

Are the tickets not working rn? Any of them

[frosty hearth]

its borken rn

[scenic forum]

Some servers are currently affected by this @fading salmon

[near harness]

Thanks! How could I achieve the menu style I'm talking about?

If Choice A in the first panel, then I'm presented with 2 new choices

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 209)

[jade topaz]

When i click the button to open the tiket it loads amd says ticket is invalid

[fading salmon]

oh, and how long or there's no eta

[coarse bone]

Are tickets broken?

[scenic forum]

That's not possible within ticket tool as ticket tool can only do a normal dropdown style

What you want is something very advanced, you may want to use sapphire with advanced dropdown in combination with ticket tool in command style tickets

[scenic forum]

No eta unfortunately

[frosty hearth]

Its down

[coarse bone]

okay ty for telling me

[iron night]

Gave +1 Rep to @frosty hearth (current: #413 - 1)

[jade topaz]

Can someone help me

[frosty hearth]

Yeah ?

[jade topaz]

When i click on the tickets it loads then says this interaction failed

Ive looked at so many diffrent things it could be but its just not working idk what to do

[frosty hearth]

Bot is having issues rn

[jade topaz]

Oh thats why

[frosty hearth]

Yeah

[jade topaz]

Ive been on this god damn thing for about more than an hour aswell tryna figure it out

[tired garnet]

Is there any updates half my dcs work and half dont

[scenic forum]

I'm afraid no as it's fully within the hands of the hosting provider and not within ticket tools control

[small silo]

Is it a public problem or?

[arctic dune]

Getting similar think it’s related to messages further above

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Ticket Tool is experiencing an Outage <:TicketToolOffline:1018980643092312155>

As of now, Ticket Tool is experiencing technical difficulties, please be patient as our Development Team investigates this issue and pushes a fix.

The issue we are facing currently is related with:
Host Maintenance — See pins for further information

Aug 22, 2025, 9:08 PM

[scenic plinth]

#🆘│community-support message

[pallid marten]

Is it possible to make it so u can open more than one ticket per section

[fading salmon]

still down

[pallid marten]

Didn’t even see that😭

But how do you change this lol

[scenic forum]

Panel config -> limits -> open Tickets each user >1

[pallid marten]

Ty!

[frosty hearth]

Not for everyone

[paper rover]

are tickets bugged rn?

[scenic forum]

@paper rover

[viral berry]

i think they are

they arent working in my server, it just says interaction failed

[paper rover]

same here

[viral berry]

alr cool good to know i was tweaking out sum happend to my server lol

[paper rover]

ill just wait it out ig

[foggy bear]

How do i add sapphire bot id to the v2 ticket tool?

[humble sequoia]

User's issue has been solved in another channel.

[eager olive]

The bot doesn’t respond / makes tickets?

[restive condor]

Hey there! The bot is currently experiencing some difficulties on some servers due to an outage on our host provider
We apologise for any inconvenience caused 🙏

[eager olive]

Ah, thanks for the quick support! Don’t worry about it. 😄

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2709)

[restive condor]

[sullen temple]

is discord acting up again>

[restive condor]

^

[brave bison]

hey!
Where can I open a support ticket?

[restive condor]

#🎫│make-a-ticket / #premium-tickets

[vital turret]

Is there a time?

[scenic plinth]

Read the pinned message please. It tells you.

[vital turret]

Oh alr

[jade topaz]

Ty for this was just about to ask!

[iron night]

Gave +1 Rep to @scenic plinth (current: #13 - 485)

[vital turret]

!rep @scenic plinth

Huh💔

[scenic plinth]

Yag doesn't like to do it the first time sometimes...

[vital turret]

!rep kinzylla

[vital turret]

I have to ping?

[vital turret]

!rep @scenic plinth

[scenic forum]

Thanks @vital turret

[iron night]

Gave +1 Rep to @vital turret (current: #413 - 1)

[vital turret]

Oh.

[scenic forum]

Saying thanks within the message of the ping is the easiest

[scenic plinth]

Oh... its also because youre doing !rep instead of +rep

[vital turret]

..

[vital turret]

Thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth (current: #13 - 486)

[regal current]

how do I appeal

[vital turret]

SHUT UP

[regal current]

how do I appeal

[vital turret]

Im guessing make a ticket

[unkempt cedar]

Help Me

[regal current]

how

[humble sequoia]

@regal current

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[regal current]

oh..

[scenic plinth]

@unkempt cedar^

[unkempt cedar]

What I do?

[graceful estuary]

Hi just wanted to check if this issue is related to the whole outage situation. If so then that’s fine if not can someone help.

[mortal magnet]

its the outage

[graceful estuary]

Ahh ok

[mortal magnet]

i have over 40 tickets open 😂

[graceful estuary]

It was so confusing bc it was working just fine we had it set up a day before and i even used it for other tasks but then just stopped

[unkempt cedar]

what I do

[scenic forum]

You wait until it has been resolved

[unkempt cedar]

Okey

[lament fulcrum]

meeeeeeeeeeeeee

[forest trout]

؟

[ionic dock]

So still down?

[scenic forum]

Some servers are still affected sadly, yes

[ionic dock]

any idea when this will be resolved for all servers?

[scenic forum]

@forest trout ^

[scenic forum]

Sadly no eta

[scenic plinth]

*Working on getting an update

[ionic dock]

Alright then Tysm

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Calling people slurs does not get the bot onine faster for you
Moderator: @scenic plinth

[teal gull]

So is the category option not working because the bot is down?

[scenic plinth]

We should be fully online and stable again (unless our VPS does something funky again). We are working to get a new VPS in the coming days. If you are still experiencing issues, please explain your issue here, use the /debug command and provide the link (if applicable) in this channel. Someone will assist you as soon as they become available.

[brazen ether]

Anyone know how to set the bot up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@brazen ether refer to the embed above for a basic setup

[brazen ether]

Thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 210)

[solar escarp]

como que eu renomeio o botao de criar ticket e renomeio a descrição?

How do I rename the boot of creating ticket and rename the description?

[strong halo]

Hi how will I set up a ticket in my server

[snow tundra]

Como coloca o bot na língua portuguesa?

[solar escarp]

se fala a descrição?

so renomear so que eu nao sei

[maiden cedar]

i get this error while opening/creating a ticket :
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@maiden cedar refer to the embed above

[strong halo]

?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@strong halo refer to the embed above for a basic ticket setup

[soft summit]

Any command, no matter if its in existing tickets or just simple / ones sends this error message. I have removed and readded the bot and this is still happening
I'm not super familiar with discords layout, and i'm worried that a past moderator of the effected server might have messed with some settings that I don't know about (none of my others are having this issue)

Not to mention now, any tickets made are made outside of the pre setup area

[scenic forum]

Hey
What does /debug say?

[soft summit]

The exact same thing, mind you this role has admin perms

[scenic forum]

Could you show the bot role having admin please?
Just to fully rule out the permission aspect

[scenic forum]

Can you try using the /botswitcher command and tell me if it reacts to that

[soft summit]

Yes it did

[scenic forum]

I assume the menu is displaying ticket tool gold?

[scenic forum]

Hmm looks okay
Can you visit the dashboard -> server configs and confirm ticket tool white is selected on there too?

[soft summit]

Its letting me run commands now so im wondering if it was just a bug
Sorry if i wasted time

[scenic forum]

We had some issues earlier it could have been the after effect of that and all good, this server is here to help!

[soft summit]

Thank you so much! Have an amazing rest of your day!

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 211)

[uncut kelp]

i have a server with two communities. each having restricted categories and channels. I want tickets raised in community A to remain visible by the person who raised the ticket and the moderator alone.... same should apply to community B. tickets raised in community B should only be visible to the person who raised the ticket and community B.... no other person

is this possible?

[scenic forum]

If Community A and Community B also differenciate by staff roles, then yes
For Panel A mark community A's staff roles as Support Team role
For Panel B mark community B's staff roles as Support Team role

[frosty verge]

ticket tool bot is already on my server, but when i go to the website it says "It looks like Ticket Tool isn't online or in any servers you have permission to access, Invite Ticket Tool or check it's status"

[frosty verge]

what perms does it need to work?

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[frosty verge]

that explains it, thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 212)

[latent ledge]

I have added a new role into the support aystem, both of those roles have identical permissions...

However there are over 50 existing tickets, and they are only able to see newly generated tickets, i have spend a good chunk of my evening to look at the problem but i'm at a loss, is there a way that new supports can see existing tickets without adding them manualy, because let's be honest, that is a pain in the back side

[scenic forum]

I'm afraid not as it will only work for new tickets and can't change ticket permissions retroactively

[latent ledge]

Might be a solid point to look at for the bot's progress

[scenic forum]

I think it's not done purposely to avoid getting rate limited

[latent ledge]

Fair enough. On to the pain in the back side x_x

[dim tendon]

can give link to support in orange sign

[rain stump]

how do i add multiple buttons

Doesn’t allow me to choose my panel for the others

[dark kraken]

Hey there 👋,
That’s because you only have 1 panel, and you already used it.

In fact, you have to create a panel for each one: snap chat, tiktok, instagram and youtube. Then link them there.

[jade topaz]

Is the bot working agaon yet?

[dark kraken]

Hey there, you can view our status page at anytime: https://status.tickettool.xyz/

The problem is mostly fixed.

[rain stump]

i’ve made multiple panels

It doesn’t sync when i send it this is so confusing

[cinder thistle]

I have problem with this

[limber portal]

Hey, are you staff in this server? Or just a user?

[cinder thistle]

Just user and that error fixed themselves

[limber portal]

It’s fixed?

[cinder thistle]

Ye

[hybrid trail]

Hello guys how do i make so that when a ticket is opened it pings the support staff role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there, see above please ^

[hybrid trail]

Okay thanks

[bronze sonnet]

Guys pls help how do i do this

So that pol need to verify

[fading salmon]

hi, another time the problem?

how long will this last

already like 10h

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@bronze sonnet refer to the embed above

[scenic forum]

Can you elaborate?

[fading salmon]

the issue from yesterday

[scenic forum]

It's fixed since a long time

[scenic forum]

Can you try using /debug

[civic musk]

Nothing is working D:
Is it the outage thing?

[frosty verge]

it still wont register as a bot with perms on my server, even if i turned on the administration perms

[austere forge]

Ticket Tool is missing the SEND MESSSAGE permission for that channel

[civic musk]

Thank you

[jagged magnet]

Guys how to make categories like this

@austere forge

[scenic forum]

Can you show having admin perms on the server?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@jagged magnet refer to the embed above

[jagged magnet]

Thank u

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 213)

[frosty verge]

font may be a bit big im very myopic lmfao

[scenic forum]

Do you have the botz role on your user?

[frosty verge]

i do not have the botz role, am i supposed to?

[scenic forum]

You need to have Administrator on yourself to be able to see and/or access its dashboard

[frosty verge]

yeah, i have a seperate role with administrator perms. like an admin role called adept

[scenic forum]

Can you run /permissionlevel and tell me the result?

[frosty verge]

it showed zero, i checked the role i must've been mistaken for my perms, ive notified the server owner, sorry for the inconvenience, thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 214)

[scenic forum]

All good, this server is here to help