🆘│community-support

[midnight frost]

are you like postive

[scenic forum]

Thats not Ticket Tool, Thats Tickety

That are 2 different bots

[midnight frost]

oh wait mb

[raw wraith]

anyone know how i fix this?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[south stratus]

How to set ticket bot

[spice spire]

Does this bot have proper thread tickets?

[restive condor]

Hey there! Yes 😄

[restive condor]

Hey there! Please see below

[spice spire]

how do i use it

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Dashboard > Panel Configs > Thread Style Tickets
-# Please note this is a premium feature

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[spice spire]

"Please not this is a premium feature" ahh

[cloud sky]

does the paid version of the ticket tool allow for images to be embedded into transcripts? it's pretty annoying having images be deleted and inaccessible when a ticket is closed

[restive condor]

Hey there! Yes, up to 8MB of attachments per transcript

[hollow berry]

@restive condor could you help me sir

[restive condor]

Please wait on your ticket to be replied to 🙏

[livid snow]

ticket tool not working??

interaction failed

[restive condor]

Hey there! Please try the /debug command in that same channel

[livid snow]

application did not respond

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[livid snow]

ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2668)

[restive condor]

No problem!

[magic cipher]

Yes but I don’t have access to that channel

Since I don’t have a subscription on this account

[tranquil forge]

hy guys i have a problem whit my ticket bot on my server: if i ask something he say: the app not respond

[hollow berry]

erm do staff take a while to check tickets?

[sullen thistle]

Hello! So i dont know what to do it just doesn't show the role

[dark kraken]

Hey there, Please check if Ticket Tool has view channel and send messages permission to .

[dark kraken]

Thanks for reaching out. We’re working as quickly as possible ,We appreciate your patience.

[iron night]

Gave +1 Rep to @hollow berry (current: #413 - 1)

[dark kraken]

Hey lili 👋 , Just to clarify: the role won’t appear on the dashboard—it only shows up when you open a ticket.

[sullen thistle]

oop- I realized that too late and made the admin role a staff role and the staff role a admin role lmao, but thank you for the information, now I know!

[iron night]

Gave +1 Rep to @dark kraken (current: #53 - 43)

[dark kraken]

It’s all part of learning, don’t worry. You’re getting the hang of it quickly 🚀.
Glad I could help you

[opal wagon]

You need give the bot permissions to the channel. If that doesn’t work, then you make you in ticket tool you have it that set channel and making sure it is enabled and not disabled

[livid snow]

Need help how to make bot mention us after creating ticket

[worldly helm]

Heya! 👋
Please follow the guide below 🔻

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[livid snow]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 940)

[worldly helm]

You're very welcome
Glad I was able to help you out! Have a nice day.

[trim wren]

why does claiming not work

[frail valve]

can someone help me in ticket ping

i need ping ticket mods after open ticket

[scenic forum]

Did you do the changes for all your panels or JUST premium?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@frail valve refer to the embed above

[peak meteor]

is there any variable to get the dropdown name in the ticket name?

[scenic forum]

I think {panel.name} is what you mean?

[peak meteor]

I tried it but it didnt work.

o nvm maybe I didnt save, oops

[scenic forum]

Did you add that change to ALL panels and not just the panel the dropdown is hosted on?

[peak meteor]

wym?

[scenic forum]

you would need to add that change to all of your panels and not just your main panel as they still keep their own panel setting even if they got added in dropdown

[balmy wadi]

A senha não vai

#🆘│community-support a senha não está funcionando para a conta que comprei

[humble sequoia]

@balmy wadi

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[errant saffron]

is there a way to see all of your transcripts from one category

[restive condor]

Hey there! Unfortunately not

[wintry horizon]

@humble sequoia

[steel cobalt]

How do I give access to my staff to be able to see the tickets/private threads

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! See above please ^

[serene dune]

i got banned from a game but i cant submit a ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rigid shuttle]

I wanted to open a ticket for a type soul support server but it's giving (interaction failed)

[lament valley]

How can you set it so that only the team and admin roles can close a ticket, but not the creator of the ticket?

[brittle sentinel]

can someone help me out

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[brittle sentinel]

Is there anyway I can put the ticket channel name as the creators name when opened without using $rename?

[mighty thistle]

Simply go to Panel Configs > Permissions!

OH wait, for closing, you can go to wherever they close the ticket from.

If you use the button, go to Panel Configs > Buttons > Close Ticket

[fathom mantle]

Is there a place where we can find the transcripts of the tickets opened by your ticket bot?

[mighty thistle]

What do you mean "opened"?

[fathom mantle]

we’re using ticket boot, A ticket was opened but then closed, and there is an important message inside it that I need to see

Is there a place that keeps the ticket’s transcips, how can we reach it?

[mighty thistle]

If you mean ours, Ticket Tool, transcripts can be saved to a channel or Google Drive.

[fathom mantle]

yes

that’s why i’m here lol

[mighty thistle]

No, it is solely within wherever you configure them.

We, Ticket Tool, could not retain every ticket transcript opened in every server.

Users of Ticket Tool assume all responsibility to manage transcripts!

[fathom mantle]

so I can't find the transcript of a closed ticket.

[mighty thistle]

Does your server have transcripting set up?

If not, then no.

[magic cipher]

Hey, I need help with my premium subscription. I'm subscribed to the bot on a discord acc I no longer have access to , how can I trasfer it?

Or how can I start a subscription with this account

[mighty thistle]

Updated!

[fathom mantle]

it’s like this so i believe no right?

[magic cipher]

Will I have issues with billing tho?

[mighty thistle]

Okay so there's your transcript for one ticket! But if you cannot access it within your server, we cannot access it either.

[mighty thistle]

I believe you can reach out to billing to explain your case, and you can probably work that out! Don't quote me on that, though.

[magic cipher]

Alright

[fathom mantle]

What I mean is, I need the transcript of second ticket

[mighty thistle]

Right

[fathom mantle]

and that’s your bot

am i right?

[mighty thistle]

So you have two ticketing apps?

One of which is ours?

[fathom mantle]

second one

is yours

[mighty thistle]

Oh okay so Ticket Tool is set to log, but it seems not transcribe.

Can you confirm that Transcription is on?

Panel Configs > Transcript

[fathom mantle]

yes

it is

[mighty thistle]

If it was not on when the ticket was closed/deleted, and the ticket is now deleted, it did not transcribe, and it is lost.

For the ticket you're referring to, was it deleted?

[fathom mantle]

yes it deleted

[mighty thistle]

Wherever you've configured transcripts to go in your dashboard is where it would be.

We do not have it.

Panel Configs > Permissions
Just take a look through those!!

Oh

@steel cobalt

[fathom mantle]

oky thanks

[iron night]

Gave +1 Rep to @mighty thistle (current: #52 - 44)

[mighty thistle]

Hopefully your situation works out, even if you lost out on some information!

[fathom mantle]

yeah hopefully

[brave sun]

/setup

[tired cliff]

hey, our user ticket number / tickets are getting exposed

what do we do?

[west spoke]

Why doesn’t this work in a embed? :)
<@&1405635794550521950>
FIXED!

[mighty tinsel]

i have a problem how do i reach out to someone

[humble sequoia]

━━ woody's inquiry has been moved to a ticket ━━

[restive condor]

Hi, How can I help?

[dry lotus]

Help me please

I Need a ticket for Campari and piombe server how can I do ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh glade]

hey is there a way to acess any of the files/attachments i sent after a ticket was closed and transcripted?

[sudden maple]

Plskey

[ornate epoch]

can someone help i turned on this setting and it says this

[restive condor]

Hey there! Ticket Tool seems be missing that permission for that channel specifically

[ornate epoch]

alr

ty

[restive condor]

Hey there! Unfortunately, images are only saved in transcripts for premium users.

Once a channel is deleted, so is everything in it, so Discord doesn't store any images.
We store images ourselves for premium users only, up to 8MB per transcript

[marsh glade]

ok thank you luv ill get it now

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2671)

[opaque imp]

Hey how are you able to make it so when a ticket is opened a certain role is pinged in the ticket?

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[opaque imp]

Ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2673)

[past palm]

How do you create the channels and roles bit to decide what pings people want in your server

[restive condor]

Hey there! That's a Discord Onboarding feature which can be enabled from your server settings

[ivory violet]

Opa boa tarde

Preciso de ajuda comprei o xit

E nao recebi ainda

Já vai pra um mes

@juanxiter

@dan

[humble nexus]

yo qui pourrai m'aider pour avoir des tickets sur mon serv je ne comprends pas du tout le panel ... Si vous voulez m'aider n'hésitez pas a me mp .

[humble sequoia]

@ivory violet

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

L'équipe du support Français

Cher client,
Si vous avez besoin d'assistance, veuillez contacter le support Français en ouvrant un ticket.
Allez dans le canal #🎫│make-a-ticket et appuyez sur le bouton contenant l'emoji 🇫🇷

[restive condor]

^

[past palm]

Okay thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2674)

[humble nexus]

?

[ivory violet]

17490

[past palm]

@restive condor do you know where abouts in server settings

[ivory violet]

Meu tikt

[restive condor]

@humble nexus Make a French Ticket please

[past palm]

Oh my for pinging

[humble nexus]

ok ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2675)

[restive condor]

It's called "Onboarding"

You must have community enabled though

[past palm]

Okay

[ivory violet]

Tá tudo em ingles pra mim

[humble nexus]

Just where is the ticket pls

[restive condor]

Você esta no servidor errado. Você tem que esperar a staff daquele servidor lhe responder.

[restive condor]

#🎫│make-a-ticket

[humble nexus]

Thanks you sooooo much

[ivory violet]

@humble nexus

[humble sequoia]

@ivory violet

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[night current]

is the bot down currently? Having troubles setting it up. It’s just saying it isn’t responding

[restive condor]

Hey there! Please try the /debug command in that same channel

[proud jolt]

doesnt seem to be working at all

[austere forge]

Ticket Tool is missing the SEND MESSAGE permission for that channel

[proud jolt]

thanks for letting me know, it works now

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1137)

[fossil canyon]

does this server help with r6 h@cks?

coz i cant figure out how to set them up properly and idk if this the right server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[toxic island]

I got bannd in mineville discord

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dense plank]

@humble sequoia

@halcyon igloo

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[dense plank]

Ticket Tool BOT Feb 9, 2025 2:57 PM
MODELO DE DENÚNCIA

• Seu Nickname:felipe_ktron

• Seu Servidor: 5

• Motivo da denúncia: matando polícia direto sem motivos

• Nickname do acusado: sr_didi

• Nome da família: não tem

[humble sequoia]

:warning: Por favor, leia as mensagens anteriormente enviadas por nossa equipe :warning:

[subtle lily]

I can’t figure out how to enable claiming with the slash commands and add the claim button. @austere forge

[scenic forum]

Please do not ping the staff

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[subtle lily]

Oh okay

[scenic forum]

Claming requires premium to enable and use. Refer to the embed above

[subtle lily]

Bruh so you’re basically saying that if I want my staff to be able to claim tickets I gotta get premium!

That’s so bull

[scenic forum]

You can use alot of the bots features for free, something that requires coding, maintenance and hosting

[marble kelp]

I need help doing a ticket as they keep closing them on me

[scenic forum]

Are you staff on the server the issue occurs on?

[marble kelp]

No I just a member

[scenic forum]

Then we cannot help you im afraid.
We cannot assist with ticket matters outside of this server

[marble kelp]

So why as it put me in here if I can't get no help I don't understand it all

[scenic forum]

This server is a support server of Ticket tool, the bot itself that handles the ticket system but we cannot intervene with ticket matters outside of this server

You can maybe try to contact a staff member on their server if tickets are unavailable

[marble kelp]

How do I do that please

[scenic forum]

Through their member list and/or a message posted by staff member
Thats all the help im able to offer you

[thick obsidian]

yo anyone know how to put like muiltple options for ticket

[scenic forum]

You can either put multiple buttons or having it as a dropdown.
Which option would you prefer?

[glass osprey]

hey

so im trying to invite the bot

but looks alike only the owner can access the dashboard, is it true?

[scenic forum]

Which bot are you trying to invite?
Ticket tool white or ticket tool gold (premium)?

[glass osprey]

regular vers

[scenic forum]

The owner, people with administrator and people with a dashboard role.
Refer to the embed below regarding a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 19, 2025, 1:07 AM

[scenic forum]

You can click on @pseudo glen and press Add App, then simply select the server of your choice

[glass osprey]

I added it. Still doesnt show on the dashboard site

[scenic forum]

Can you use /permissionlevel on your server and tell me the result?

[glass osprey]

sure, gimme a sec

[vivid mural]

Every time I delete my ticket it creates a new channel. Help please

[glass osprey]

i do have the permission to manage server

[scenic forum]

You need Administrator or a dashboard role

[scenic forum]

Could you show?

[vivid mural]

Yes here

[jade topaz]

I need help

[glass osprey]

Ok, ty

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 186)

[jade topaz]

Can I have some help pls

[humble sequoia]

@leaden bane, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

[scenic forum]

And when you press the delete button it opens a new channel?

[vivid mural]

Yes

[jade topaz]

It's kinda dumb sorry
But how to change when like someone make a ticket I wanna change the place the ticket gets made in

[scenic forum]

Could you make a ticket at #🎫│make-a-ticket and get a staff members help please?
Im unsure whats causing that

[jade topaz]

Because it goes in a area that kinda annoying

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@jade topaz refer to the embed above

[jade topaz]

Hm

[jade topaz]

Thanks

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 187)

[vivid mural]

Where is my id for server located ?

[twilit ermine]

Hello -- having an issue with the /add command in my tickets. I have this set up in like 5 of my other servers and can do it w no issue -- not sure what I'm missing atm, might be having a brain fart

[scenic forum]

You can type /id and the server will respond with your server ID

[scenic forum]

Staff being unable to use it?

[humble sequoia]

━━ .mrslick420's inquiry has been moved to a ticket ━━

[twilit ermine]

Yes, I'm server owner and it's still not working

I can do a /debug and send you it if you'd like

[scenic forum]

Is a role on you marked as support team role?

[scenic forum]

debug is more for the bots direct permission issue while yours is probably an issue in the setup itself

[twilit ermine]

I'm only person in server atm, trying to /add a bot to a ticket just to test it's functionality before I make the server live. It keeps saying I'm "Missing Permission"

TicketTool has full perms for the category it's reading and creating new tickets in

Both in discord and in dashboard

I do as well

[scenic forum]

Can you run /debug inside the ticket its saying the missing permission error in?
It would be "You dont have permission to use this" error if its dashboard setup related i think

[twilit ermine]

https://discordapp.com/channels/509192800865353738/662692902245498910/1407174619244269669

[scenic forum]

That link is only useful for staff members which i am not
Are all of its permission ✅ `?

[twilit ermine]

Yes, literally everything except for VC access

VC Connect is set to

And all VC perms below it are set to /

Everything else in the category is set to ✅

[scenic forum]

Ticket tool doesnt show vc connect within the /debug menu
Is everything within the /debug response ✅ ?

[twilit ermine]

Yes

[scenic forum]

Is a role you have listed as support team role?

[twilit ermine]

My role "Commissioner" is set as a Support Team role, yes

Which has Discord admin perms, and also has all ✅ in TicketTool Dashboard

Idk if it's cuz I'm also the "Ticket Owner"?

But App Commands is set to /

[scenic forum]

Could you check Command Configs on the dashboard and make sure nothing in the command Add is denying you using it?

[twilit ermine]

Standby

Everything is Enabled / Support Team Only

I had added those two roles for this specific config to see if it'd fix it

[scenic forum]

Im sadly unsure what else the cause could be.
Could you please open a ticket at #🎫│make-a-ticket to receive a staff members help.
Would appreciate if you inform me about the cause once solved for learning purposes

[jade topaz]

Leo the tickets area didn't change

[twilit ermine]

Will do!

[scenic forum]

It will only affect nearly created tickets, not existing ones

[jade topaz]

I know I made 11 non worked

Deleted them again

And kept trying

[vivid mural]

THANK YOU SO MUCH FOR THE HELP

I’ve done searched far a wide for this and yall did amazing

[vivid mural]

And*

[scenic forum]

Can you run /debug and check if all permissions are ✅ ?

[jade topaz]

Ok I will

[jade topaz]

Application does not respond 👌

That good ?

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[jade topaz]

[jade topaz]

And how I active them

[scenic forum]

Via discords channel permissions

[jade topaz]

[scenic forum]

are you on phone or pc

[scenic forum]

Thank you very much

[iron night]

Gave +1 Rep to @twilit ermine (current: #413 - 1)

[twilit ermine]

No prob!

[jade topaz]

Phone and still don't work

@scenic forum

:P

[scenic forum]

Right-click the channel → Edit Channel → Permissions.

Under Roles, click + and select the Ticket Tool bot role.
Enable these: View Channel, Send Messages, Embed Links

[jade topaz]

Channel ?

I want the ticket create in a category

Like when I create one it goes to a category

[scenic forum]

Your ticket tool isnt responding when doing /debug therefor its lacking permissions to even display which permissions it needs and/or lacks

[jade topaz]

Debug works

[scenic forum]

All permissions inside /debug show ✅ ?

[jade topaz]

It has to show this sign ?

[scenic forum]

this is the reply debug will show

[glass osprey]

Leon, i do have the guild administrator permission now. Im using the free trial, should i use the white or gold?

[scenic forum]

all its permissions inside it need to be on ✅

[scenic forum]

Preferably white as gold will stop functioning once the trial ends if you dont get a subscription

[glass osprey]

k

[jade topaz]

Hm

@scenic forum

It already work

[scenic forum]

On your dashboard
Do you have only 1 panel? (Ticket type)

[jade topaz]

I did everything

[scenic forum]

Do you only have one type of ticket?

[jade topaz]

Thanks for the help tho it didn't work but appreciate your efforts

[jade topaz]

I think I don't have support

Lemme check

[scenic forum]

In your case it would be Apollo only

I used a screenshot of my dashboard, apologies

[jade topaz]

@scenic forum

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 188)

[worn hearth]

Sou brasileiro como faço para me comunicar?

[worn hearth]

@iron night

[uncut path]

Hello I don’t know if I’m In the right place but I need help with receiving my gear in my mailbox in Diablo3 I’m getting mail but I never received any gear… any help is appreciated

[jade topaz]

chat does anyone know what to do if i’m blacklisted on swfl but i didn’t go against any rules… i tried creating a ticket and i was told no one knew what to do or which way to direct me??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cunning gazelle]

is there a way to prevent the free version of ticket tool from changing the channel title once opened or closed?

[lapis fern]

why isnt my panel sending :(( ????

[modern wigeon]

i invited the ticket tool but i can not add a chanel

[jade topaz]

Transcripts broken, not uploading.

[timber kernel]

Please give us more information. Can you share a screenshot with the issue?

[jade topaz]

I can't post images here, if i could DM you it or post it here, would be good.

[timber kernel]

open a ticket please -> #🎫│make-a-ticket

[balmy comet]

Why can't i setup the ticket tool?

[restive condor]

Hey there! Are you getting any error messages?

[balmy comet]

No i already fixed it😁

[restive condor]

Perfect

[ebon field]

ok this is happening again. i just added ticket tool to another server and it doesnt respond?!?! i gave it every perm, except admin, and it still wont respond. i went to see if it responds in other servers and it does

[ebon field]

nvm disregard it was the channel perms which prevented it from saying anything

[restive condor]

No, please stop advertising

[lone rain]

Hi I’m not sure if I’m in the right place but I passed a 25k challenge last Wednesday and I still haven’t received my account yet

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[patent beacon]

Hello 👋
Can I rename already created panels? – somehow I can’t find any option. thnx

[wide patrol]

Just below the 3 options that appear in the screenshot there is a button that says “Rename”

[patent beacon]

🤦‍♂️ - now i have seen it .. thank you 😅 🙏

[iron night]

Gave +1 Rep to @wide patrol (current: #188 - 3)

[jovial hornet]

@humble sequoia

[rough quiver]

I need help

How do I make this

[molten void]

I need help please

[rough quiver]

Need help!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hi there, #🎫│make-a-ticket please

[worldly helm]

Hello!
How can I help you?

[jovial hornet]

D

[worldly helm]

Can you please elaborate?

[patent beacon]

Hello 👋
Does anyone maybe have an idea why I can’t see the button even though it’s set to show?
I have the Admin Role.. Thnx 👋

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

Refer to the embed above
Claiming requires Premium to enable

[patent beacon]

i have Premium 👋

[patent beacon]

ah ok . now i have checked - it was not enabeld the Panel - thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #28 - 190)

[patent beacon]

but why i dont see the Cancel Button - you have an idea 🙏

[scenic forum]

Panel configs -> general -> two step close
Once you close the ticket you'll receive the "close" or "cancel" confirmation then

[stone bronze]

Hi, dont know if my problem fits here but I´ll have a go..
I am a member in a games discord and they use ticket tool, I cant make ticket for the game cuz it says I have one already and its max. I cant find this ticket anywhere and I literally dont know what to do becuse I need help in game

[scenic forum]

Sadly we are unable to help with ticket matters outside of this server

[patent beacon]

ahh - ok Thank you 👍

[iron night]

Gave +1 Rep to @scenic forum (current: #28 - 191)

[scenic forum]

Gerne

[slow torrent]

My servers physical ownership holder accs password i forgot is there any other way to use /purge cmd

[scenic forum]

Sadly not
Only the owner is capable of using the /purge command

[slow torrent]

can't devs do smth

I don't wanna delete 200+ tickets one by one

[scenic forum]

I would personally say no as security measures are in place for it specifically

If your owner is entirely locked out and the server is big enough, you can message discord about an ownership transfer

[slow torrent]

Yea discord ain't doing nun takes whole month for 1 response 😂

[scenic forum]

Discord is getting thousands of tickets a day so you'd need to he patient and I'd highly doubt you'd get no reply for a month

[oblique wolf]

where can i report about in game bugs?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fickle hill]

Hello, i need help to transcript a ticket who can help me?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[quasi yew]

How to register for a tournament after buying a ticket ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[distant yarrow]

bot is not responding to anything

[strange harness]

Is there a way to put a picture on the ticket took drop down?

[austere forge]

On your panel message sure, you need a premium subscription for this

[austere forge]

Please run the /debug command in the channel where you try the commands

[wispy flame]

Can anyone aaj

Can someone help me?

I created the panel but it only appears to me

[ocean elbow]

I recently got the 7day free trial and when I try to press the claim enable feature it won’t turn on. Anyone know how to fix?

[austere forge]

Please use the button above your server name to refresh the dashboard

[austere forge]

Can you elaborate a bit

[wispy flame]

I created the right support panel but people who are on my server can't see it

[austere forge]

Make sure that in the channel settings where you have sent the panel, the role members or everyone, they have permission to view this channel

[wispy flame]

More is allowed

[strange harness]

Oh

Alr

[modest kite]

how do i set up ticket tool in my server

[restive condor]

Hey there! See below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[shy hound]

Opa

Uou

I want my Key for my ffh4x

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[distant flume]

I own the server & i invited ticket tool but everytime i try to manage it says " You dont have access to this server " even when im owner and i can't edit or do anything i don't know whats wrong. Also my staff can't manage ticket tool even though they got administration perms and everything

Try kicking & completely re adding the ticket tool bot but that was of no use too

[restive condor]

Hey there! Were you trying to enable the premium bot?

[distant flume]

Yes

I did change it from " White " to premium.

I don't know if that went through or not though

[restive condor]

You most likely enable it prior to inviting it

[blissful crag]

i also i changed it from white to premium and thats when it took the access

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Please click on "here" above for a direct invite ^

[distant flume]

Works now

Thanks

Thanks @restive condor

[jade topaz]

How much is premium?

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[shut bolt]

8 per month or 66 per year

[flat garden]

How do this

@shut bolt

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@flat garden refer to the embed above and please refrain from pinging staff

[flat garden]

WHERE BROTHER?

[scenic forum]

Dropdown Style

[flat garden]

WHERE ?

[flat garden]

AH OK TNX BRO

WHAT THE SECOND SETUP

[flat garden]

@scenic forumas i did it now i want someone to open ticket for example for another one so that it open in another category do u understand

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@flat garden refer to embed above

[flat garden]

This worked for me, but I created three tickets, or three choices. The first choice worked perfectly in its category, but the others didn't, even though I specified them.

[scenic forum]

You specified them in theor own panel settings?

[flat garden]

No how?

[scenic forum]

You have to select their category on each panel, not just the main panel

[flat garden]

Do I have to open 3 panels? I only open and notice.

[scenic forum]

Refer to this embed.
Needs to be selected for all panels inside your dropdown as they will still keep their own settings despite being merged in a dropdown

[flat garden]

Brother, I did not know how to make an explanation video?

[junior finch]

لماذا عندما استخدم التطبيق لا يرد ويظهر the aplaction did not response
Why when I use the bot it doesn't work?

[scenic forum]

What does the bot reply when you do /debug?

[sullen bobcat]

hey all, i am trying to figure out how to add discord emojis inside of the panel message, does anyone know how/

[scenic forum]

you can use $id followed by your emoji you want to use to receive a copy pastable version for dashboard/custom emoji uses
example

$id

[flat garden]

@scenic forum

[scenic forum]

Simply follow the step on this embed for all of your panels

@flat garden ^

[scenic forum]

Can you try using /debug?

[sullen bobcat]

@scenic forum that does not seem to work for me

[scenic forum]

Did you change your servers prefix?

[sullen bobcat]

i even tried to copy and paste your example and it still pasted the id

[sullen bobcat]

im not sure what that means

[scenic forum]

using the entire text block on your panel doesnt work?

[sullen bobcat]

it does not

[scenic forum]

Did you also ran this in your Commands channel or in a different channel?

[scenic forum]

Is the bot on the server the emote is from?

[sullen bobcat]

yes

[junior finch]

Please help me quickly, I need the bot as soon as possible ._.

[sullen bobcat]

it lets me copy and paste general emokis, but not custom

[scenic forum]

Can you show me how the bot responds

[sullen bobcat]

it just gives the name and id, not the emoji

this is an example of what i am trying to create

[scenic forum]

Does the bot have the permission Use external emojis inside the channel you sent the panel on?

[scenic forum]

Did you also ran this in your Commands channel or in a different channel?

[sullen bobcat]

i just gave it external emojis permissions but still nothing

[junior finch]

It does not work in all ROMs 🥴

[scenic forum]

So after checking
It turns out you are unable to use any sort of custom emojis within the Author field

[scenic forum]

Can you show trying to use /help in the same room /debug responded in?

[sullen bobcat]

ok, so that fixes that. now do you know how to make the piece how it has the bar and then 51+254?

[scenic forum]

you mean this?

[sullen bobcat]

yes!

[scenic forum]

> at the beginning of the line with 1 space after the symbol

[scenic forum]

> you mean this?

[sullen bobcat]

last question i swear, how do you italicize something

[scenic forum]

*Italic*
***Bold Italic***
__Underline__
~~Strikethrough~~
`Monospace`

Simply put the word/line with the symbols to their left and right

[junior finch]

Thank you for solving my problem.

[iron night]

Gave +1 Rep to @scenic forum (current: #28 - 192)

[hallow canyon]

On my discord server i have the support ticket set up. But when im on a different a account and try to make a ticket its not there? someone help please

[scenic forum]

Do you have Read Message History enabled for members?

[winter raptor]

The debug command does not work for my ticket tool

[hallow canyon]

Yes I do

[scenic forum]

Can you show a screenshot of how it looks like on your main and alt?

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[hallow canyon]

yes give me a bit

[winter raptor]

goat thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #28 - 193)

[hallow canyon]

never mind i think i fixed it

[sullen bobcat]

@scenic forum i have one more question. so for example say i have an "order now" button below my post on multiple posts. is there a way to know without having someone fill out a form to know which item they pressed order now on?

[scenic forum]

You mean you have multiple order now buttons for different products and youd like to know which one they clicked?

[sullen bobcat]

correct

[scenic forum]

You could use ticketnames for that

So each order has a different ticketname, possibly specifying the product

[sullen bobcat]

you mean this?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@sullen bobcat refer to embed above
This is a premium feature

[sullen bobcat]

to give a visual of what im asking i will attach this. this is the ticket, and the once you hit order now you get the form to fill out. but my question is how would i know which ticket it came from without the customer specifically telling me which one it was

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

You could use {create.form.1}in your ticket name
So your ticket name will state Breeder or Pair if they wrote that into the form field

[sullen bobcat]

i see, ok thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #28 - 194)

[sleek lodge]

No me deja encender el auto me dice que le motor caducó y lo tengo al 100

Ayuda

[humble sequoia]

@sleek lodge

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[ocean fossil]

guys how i tag a role (like middleman)in welcome message?

[ocean fossil]

@scenic forum u can help me??

[frozen dew]

can anybody help me anytime i try to send the ticket it does this

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[valid cairn]

how do u add a cooldown for someone after they create a ticket once like a one week cooldown or smth for individuals

[static ibex]

heyo

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above for this ⬆️

[austere forge]

This is not possible

[elder ember]

Can someone teach me how to set up ticket tool?

I really needhelp

Im so confused

[static ibex]

I made some modifications on the dashboard but it doesn't update in the server, any help?

[static ibex]

are you willing to share screen for directions?

[elder ember]

Like when i invte the mod in to the server

It doesnt pop uo the server maneger thing

And i try in other server it works

[scenic forum]

Hey
If you made changes to the panel message you'd need to resend the panel again any other changes should reflect for new tickets once done

[static ibex]

does that includes color, multi-panel, and other stuffs?

[scenic forum]

Yes the panel message cannot update on its own

[static ibex]

got it thanks 👍🏻

[iron night]

Gave +1 Rep to @scenic forum (current: #28 - 195)

[elder ember]

Not know may be later

Nvm

I find out wy

Why

[slender minnow]

Not sure what you mean by that, but I can help you out with setting up Ticket Tool

[native plank]

How do I enable claiming?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[slender minnow]

@native plank ^

[native plank]

Yes

Oh thank you

[austere flame]

Hi I need help in securing tickets in TicketMaster. Can someone help me?

I’m totally new to this

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[static ibex]

can i make something like this with TT?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[static ibex]

this is the result, I want custom buttons like " Partnership" "Feedback" and etcc

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[errant dust]

How do I set it op

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[summer ridge]

Hello, when i do the thing to ping a role, it doesnt ping that role when a ticket is opened, how can i fix this?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@summer ridge did you follow the steps above?

[tough tusk]

Hello, I'm having trouble with my members cannot close their ticket where can I allow them to close the ticket?

[summer ridge]

I used all three, none work

well 2 actually i didnt do the one for @role name

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> close Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> close Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[scenic forum]

Does the bot have this permission enabled?

[summer ridge]

Let me see

[tough tusk]

thank you I figure it out that everyone roles is in the disable roles

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 196)

[summer ridge]

It didnt, ill see if it works now

[tribal turret]

Uh help?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fair vine]

Hii! How do I add the "Make a Selection" button on my ticket tool bot??

Someone help.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[fair vine]

It worked! Tysmm

[flat garden]

عندي مشكل اني سويت تيكت وحده فيها 3 بانل لكن ابغا كل بانل ينفتح في categorie حقه لكن عندما افتح اضغط على تيكت يضهر لي اختيارات يعني لو ضغط على اول ينفتح لي تيكت في caztegori انا مخصصه

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[warm ibex]

System Failure: Expected the value to not be null

its sending this when i made a ticket, what does this mean?

[austere forge]

Please #🎫│make-a-ticket with your server ID/name

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[covert dawn]

Hey, when you remove a role from a chanel and then go to close the ticket the removed users get re-added, any way to prevent this?

[hot hornet]

When ever I close a ticket, it says ticket will close in a few secs, but when it does, it make it a channel.

[humble sequoia]

User's issue has been solved in another channel.

[restive condor]

Hey there! That's not possible unfortunately. Ticket permissions get re-done in accordance to what you have set on the Dashboard when closed

So added/removed users will be resetted

[covert dawn]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2679)

[warped sparrow]

How can I set up an interface where, when a member tries to create a ticket, they must first specify the reason for creating it? Also, how can I ensure that every created ticket channel has permission to attach files?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[crimson oak]

Refer to the embed above @warped sparrow

[warped sparrow]

How about attach files perms to every created ticket channel

[crimson oak]

Panel -> Permissions

[warped sparrow]

Gotcha

[warped sparrow]

Also is there any way like after creating a ticket the bot auto ping the mods so the user doesn't have to ping mods for it

[shy hound]

Hi

[novel garden]

Preciso saber como que acesso o painel??

Por favor me ajudar a fazer isso?

[restive condor]

Ola! Voce pode accesar o painel aqui -> https://tickettool.xyz/dashboard

[restive condor]

Hey there! Yes, see below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[modern cloud]

outage atm?

for all my staff its an issue atm, commands are not working

[shy hound]

Como pego minha Key alguém pode me ajudar?

[calm tapir]

tickettool has an outage?

[restive condor]

Our developer has been notified

[calm tapir]

alright perfect

[novel garden]

parece que o Ticket Tool não está online ou em nenhum servidor que você tenha permissão para acessar, Convide o Ticket Tool ou verifique seu status Servidores sem Ticket Tool:a pareceu isso oq eu faço agora?

[calm tapir]

do you know an estimated time for when the bot will be fixed?

[restive condor]

Not yet, but as always, as soon as possible

[oak tree]

it seems the bot is fixed rn

everything just worked in a server i moderate

[novel garden]

Posso pedir reembolso?

[restive condor]

Hi there!
Ticket Tool is currently experiencing some difficulties in some servers.

Our developer has been notified. Additional updates will be provided in #📣│bot-news

[restive condor]

Você esta tentando configurar o bot no seu servidor o criar um ticket no outro servidor?

[limpid forge]

how come the bot is online here but not in my server

[shy hound]

Alguém me ajuda?

Como pego minha key

[novel garden]

Criar um ticket no outro servidor

[shy hound]

Por favor

[restive condor]

Sua key para que

[shy hound]

Pro meu painel man

Desde ontem sem ter essa Key

Tou querendo jogar faz tempo

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[restive condor]

Então, não precisa ir ao nosso site. Você pode criar o ticket diretamente do servidor

[shy hound]

Eu tenho que criar um ticket?

[restive condor]

Não, você esta no servidor errado

Não podemos ajudá-lo aqui

[shy hound]

A sim

Obrigado

[novel garden]

E para o reembolso mano poderia me ajudar?

[autumn path]

is the bot ofline?

[restive condor]

Não, você terá que perguntar onde comprou

[celest prism]

yes mine is having issues too

[bronze minnow]

Same in my server

[grim basalt]

Mines online but not responding

[fierce wadi]

Omg ticket went offline

[restive condor]

Bot Down / Not working?

Ticket Tool is currently experiencing some difficulties in some servers.

Our developer has been notified and is currently working on a fix.

[restive meadow]

anyone know why this is happening?

[autumn path]

I saw the bot is online but I can't use it

[grim basalt]

Same

[fierce wadi]

Ok

[restive condor]

Bot Down / Not working?

Ticket Tool is currently experiencing some difficulties in some servers.

Our developer has been notified and is currently working on a fix.

[celest prism]

it was online but went offline, they’re just having some issues. i’m sure it’ll be fixed soon.

[restive meadow]

do you think my issue is linked to that

cause it was working just a minute ago

[celest prism]

probably

[upbeat citrus]

Hello, I'm getting an "Interaction Error" through the ticket. Waiting doesn't help, are there any options?

[restive condor]

Bot Down / Not working?

Ticket Tool is currently experiencing some difficulties in some servers.

Our developer has been notified and is currently working on a fix.

[restive meadow]

its probably all linked

[upbeat citrus]

Ok. thx

[raven seal]

@upper flower

[restive condor]

Let's not ping staff members

[upper flower]

yes?

[raven seal]

I’m not thanking anyone it’s done

Down

Fix it then like tf you mean don’t ping the lead guy

[upper flower]

did u read?

[plain path]

There’s no reason to be rude- it’s being worked on

[upper flower]

Our developer has been notified and is currently working on a fix.

[restive meadow]

is this problem linked?

cause this is in dashbaord

[upper flower]

yes.

[restive meadow]

k thanks!

thanks @upper flower

[iron night]

Gave +1 Rep to @upper flower (current: #6 - 947)

[grim basalt]

Thanks @upper flower

[iron night]

Gave +1 Rep to @upper flower (current: #6 - 948)

[lunar dagger]

It keeps saying this when i try to delete the ticket

[restive condor]

Bot & Dashboard Down / Not working ?

Ticket Tool is currently experiencing some difficulties in some servers.

Our developer has been notified and is currently working on a fix.

[restive meadow]

look at all the messages

[covert stag]

🤦🏼‍♂️

[barren plank]

Is ticket tool down?

[restive meadow]

its down rn

[lunar dagger]

oh

[restive condor]

Bot & Dashboard Down / Not working ?

Ticket Tool is currently experiencing some difficulties in some servers.

Our developer has been notified and is currently working on a fix.

[autumn path]

Too

I hope so

[azure dome]

the bot is curently down.

[frozen spruce]

I have an active Premium subscription in a server, is there any way I can invite the gold bot since the regular one is currently down?

[autumn path]

Thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2682)

[zealous star]

Is there any ETA?

[restive condor]

Not yet, but as soon as possible. We are working on it 🙏

[zealous star]

+rep

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2683)

[restive condor]

Sadly no. If the bot is down you won't be able to access the Dashboard to enable the premium bot

[barren plank]

thanks so much

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2684)

[barren plank]

+rep

[azure dome]

how can i get the english language rol?

[frozen spruce]

that's a shame. thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2685)

[upbeat citrus]

And what is the approximate time to resolve the problem?

[restive condor]

id:customize

[earnest crow]

+rep

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2686)

[upbeat citrus]

+rep

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2687)

[restive condor]

We don't have one just yet

[barren plank]

is there a way where i can follow the outages like a channel or something

[upbeat citrus]

That's sad.

[barren plank]

like dyno basically

[restive condor]

#📣│bot-news

[stoic dagger]

Hi in my server I have reached 500 tickets, is there a way for more tickets to be opened?

[azure dome]

in one time?

[stoic dagger]

Yes

[azure dome]

then no.

[stoic dagger]

Got ya, okay no problem thanks

thanks @azure dome

[iron night]

Gave +1 Rep to @azure dome (current: #413 - 1)

[barren plank]

why didnt it send a message

[stark rune]

**Ticket Tool - Restart Notice**

Shards within the Ticket Tool bot(s) are going through a restart at the moment of this notice, the Development Team is fully aware of the possible inconveniences this may cause, thanks for your patience!

To keep track of this restart keep an eye on #📣│bot-news, you can also visit our status page here.

Please do not spam tickets within the support server & do not keep asking in public channels.

Aug 20, 2025, 6:58 PM

[terse locust]

Guys, why is the bot offline?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[restive meadow]

read right above

its down as of now restart happening

[terse locust]

Ok thanks sorry but I don't understand English very well

[restive meadow]

its fine

do you understand now?

[sharp vapor]

Bot is Off Why

[restive meadow]

that its down

[restive condor]

Bot & Dashboard Down / Not working ?

Ticket Tool is currently experiencing some difficulties in some servers.

Servers are slowly coming back up

[restive meadow]

What are shards

might be wrong place to ask this idk

[restive condor]

Where servers are hosted

[terse locust]

Yes

[restive meadow]

oh okay thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2688)

[azure dome]

because the bot is having server isues.

it is slowly comeing back up.

[tribal cedar]

Just be patient 🙂

[barren plank]

atleast its online rn

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[upper flower]

Bot & Dashboard Down / Not working ?

Ticket Tool is currently experiencing some difficulties in some servers.

Servers are slowly coming back up

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?ex=68a74af6&is=68a5f976&hm=448d40cca99f2bef42cfff35c57145a4065ca67b9d9ef0eeaf1196f1aed7d933&=

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?ex=68a74af6&is=68a5f976&hm=448d40cca99f2bef42cfff35c57145a4065ca67b9d9ef0eeaf1196f1aed7d933&=

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?ex=68a74af6&is=68a5f976&hm=448d40cca99f2bef42cfff35c57145a4065ca67b9d9ef0eeaf1196f1aed7d933&=

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[scenic plinth]

Behave or get the hammer.

[tribal cedar]

Yes sir

[scenic plinth]

....

[lyric pollen]

I need support

[hard acorn]

Hello, bot still seems to be not working in a server where we're trying to raise a ticket. Should we wait for a while longer or notice staff?

[lyric pollen]

On how to setup ticket in my server

[limpid mango]

Hey guys, I purchased the Rysing 2 Classic Paid and ended up opening a Ticket on the Premium Server, but it won't cancel. I haven't received an email with the script or the Key. What should I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tribal cedar]

Wait longer or #🎫│make-a-ticket

[tribal cedar]

I am answer specific questions if you have them

[humble sequoia]

━━ Jureasic2923's inquiry has been moved to a ticket ━━

[hazy pagoda]

Hello !! I wanted to know why i cannnot change this part ?

[austere forge]

You need premium subscription

[hazy pagoda]

oml

[vale breach]

With the premium subscription, is it possible to add more lines to my form? Or is it limited to that amount?

[restive condor]

Hey there! Unfortunately forms are limited by Discord, the free version is as much customisation as Discord allows for forms

[vale breach]

I tried another bot, which was able to generate more form lines, but with little customization, perhaps the way it was done there was different

[restive condor]

What exactly do you mean by form lines?

[jade topaz]

Hey I would like help with doing this I’m unsure how to do it

[restive condor]

Hey there! See below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Please let me know if you have any questions🙏

[jade topaz]

Thank you

[wet drum]

Hey so i’ve just made it so the form pops up before someone opens a ticket, but im having trouble getting the answers to display in the ticket message

[restive condor]

Hey there! Dashboard > Panel Configs > Forms
Please enable the 2nd switch at the top

[wet drum]

Omg you’re a legend, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2692)

[restive condor]

No problem!

[drifting tide]

Hello, is application for Arabic team available?

[restive condor]

Not right now unfortunately

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[drifting tide]

Alr thx

[tight goblet]

Hi I need help how do I make a dropdown with ticket tool on mobile?

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[north flame]

Hi! how can i delete all tickets at once?

[brisk zodiac]

hello, i created a role, but only i can give it out, no admins can.

[granite salmon]

just close them

[brisk zodiac]

and that role can not see the tickets that are created

been at this for 2 hours now i can not figure it out, i made the role identical to another that can see it

[north flame]

115 of them

manually? are u fr?

[restive condor]

Hey there! See below please

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! The server owner can use the /purge command
-# Please note transcripts WILL NOT be saved

[north flame]

thank YOU

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2694)

[north flame]

give 115 rep

[brisk zodiac]

i did

no one can assign the role but me and the role can not see the tickets

[tight goblet]

Hi a lot later but it’s not showing up i see the idea on how to fix it but do you mind elaborating?

[iron merlin]

how do you make it so custom commands can only be used by people with a certain role (ex. staff members)

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[amber tartan]

Oh i didnt realise you replied i thought it was a msg from someone else LMAO thank you tho!! That helped

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 197)

[weary plaza]

Anybody know if I can make smth like this basically a report page with ticket?

Basically select a box then yeah?

Any idea if you can with ticket bot

[worldly helm]

Heya! 👋
Yes; that‘s possible please refer to the guide below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[weary plaza]

Do you know if there’s a command?

Or smth like that

[worldly helm]

A command for that exactly?

[weary plaza]

Yes :P

Or any easy way on how to do it

[worldly helm]

This is the easiest way to do it.

[twilit elm]

guys how do I get the id of a role on laptop?

i have to type some sort of command in chat but i forgot what the command is

[worldly helm]

Hey 👋
$id @role sends the role ID!

[twilit elm]

ah yes

thank you very much

[worldly helm]

[fiery dock]

السلام عليكم

[viral drift]

H

[granite salmon]

anyone needs help?

[solar grove]

How to make bot auto name a ticket when created?

[granite salmon]

im pretty sure you need premium for that one.

[solar grove]

Ah ok.

[granite salmon]

alrighty:) if you need help with anything else lmk

[vestal ridge]

It won’t let me make a ticket and says I have one

[scenic forum]

Are you a staff member on the server?

[upbeat escarp]

ما حل هذه
What is the solution to this?

[mighty thistle]

@vestal ridge Can you elaborate on what you mean?

Oh leonhenn is already discussing with you!

[scenic forum]

You need to reach out to their servers staff as they would need to delete some channels from the server due to it reaching the maximum

[vestal ridge]

How do I become one

[upbeat escarp]

ok thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 198)

[scenic forum]

We cannot help you with ticket matters outside of this server, you'd need to contact a staff member on their server

[vestal ridge]

How do I get in contact with one

[scenic forum]

We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[scenic forum]

You need to reach out to their servers staff so they can fix the ticket system

[vestal ridge]

How to reach out to the server staff?

[scenic forum]

We dont know whom you need to contact to get this issue resolved, your best option is looking at their member list if anyone has a staff related role.

[elder ember]

I need help

It just keep saying that invaild i give ticket tool full permission

Can anyone pls help me

[granite salmon]

hello, try deleting the channel and making it again sometimes the channel and bot does not line up which leads to that.

[elder ember]

Ok

Let me try

It still doesnt work

Can u do it for me?

I will give u mod

Im about to crash out

[granite salmon]

sure why not just send me the server in dms

[elder ember]

Ok

[scenic forum]

Keep support to this server/channel: Please do not join servers for assistance or ask someone to make changes for you. In the end, someone making changes for you does not help them learn how to fix the issue in the future!

[granite salmon]

oh im sorry i didnt know. i helped plenty of other people like this and i didnt get told nothing so i thought that i could

[scenic forum]

Its within the channels pin point 5 on support guidelines

[granite salmon]

i get that. but its just how i helped people and im just being told to stop now which is why i said sorry i didnt know.

[scenic forum]

All good, just for future requests

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[scenic forum]

@light patrol refer to the embed above

[light patrol]

Can I define there that tickets should opened in the discord category "support" for example? I though these were ticket categories not discord categories

[scenic forum]

Discord categories are ticket categories so your selection on the dashboard will show all of your servers categories and you can freely select which one youd like to use

[surreal barn]

Hello, what can I do if I'm stuck?

[granite salmon]

hello can you elaborate a little more on what exactly are you stuck on.

[light patrol]

Working, thanks. Quick other question though: I am a server admin, but I get "
Warning: Unable to close ticket, missing permissions ManageRoles" when closing a ticket eventhough I set Adminrole as bot role in the dashboard. Anything I could have missed?

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 199)

[surreal barn]

I fell into a cave or something, I can't do anything or climb

[scenic forum]

Can you show me a screenshot of the error?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Can you use /debug within the ticket channel and confirm if all permissions are ✅ ?

[light patrol]

Everything besides managing roles - gotcha^^ I was not aware it needed that too but now I get the error message

[scenic forum]

All good, thats what we are here for

[light patrol]

Thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #27 - 201)

[arctic python]

Can you report an Irish ban release?

[scenic forum]

If its a ban done within this discord server #🎫│make-a-ticket otherwise youd be in the wrong server

[arctic python]

"I got banned from a private island server for jokingly using a silly name. How can I fix this?"

[humble sequoia]

@arctic python

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[arctic python]

Okay thank you..

[oblique isle]

My setup

Info --

• welcome
• open ticket

Support --

• ticket-0001

I noticed with discords onboarding, when a ticket is created, it goes to "suggested" instead of below the Support category.

I am aware that for onboarding channels need to have permissions for @ everyone ...

How have any of you gotten around this?

Do not want it to be a suggestions, theres a category for it where its suppose to be displayed

[warped sparrow]

How to delete any ticket panel from dashboard

[lyric pollen]

I think just delete the channel that it is linked toon discord, hope that helps.

[warped sparrow]

I did that but it shows ticket 1 , ticket 2 , ticket 3 on the dashboard

[lyric pollen]

Then just ignore it, or open a ticket for further help in #🎫│make-a-ticket

[warped sparrow]

Sure

[desert mist]

why cant i edit message content at the panel message?

[lyric pollen]

What is your permission number on that server, run /permissionlevel if it's 2 then you can edit

[scenic forum]

You need to Follow the ticket category to make sure channels within the category dont get marked as suggested by discord

[scenic forum]

Editing the Message Content field for a panel message requires to have Premium

[tropic moon]

admin can you unban me suddenly i got banned in game account name "luffynikathuctinh"

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[broken mural]

#🆘│community-support Sou o Adriano_Pinto Serv#1 Portugal o Matias_Vieira matou me sem motivo na zona do porto enquanto eu estava a carregar uma entrega de camião

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[tropic moon]

What is the support group called?

[restive condor]

We don't know unfortunately

[blazing junco]

is there any option to enable to know why use want to create a ticket.
so that we can get info why this ticket is created.

[restive condor]

Hey there! Yes, you can use the forms feature for that. See below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[blazing junco]

thank you boss

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2696)

[dense violet]

We've paid for premium version, can we use it in more than one server?

[restive condor]

Hey there! Unfortunately not. Premium subscriptions are server-based. While you can transfer it between servers, each server needs its own subscription

[blazing junco]

any lifetime subscription available?

[restive condor]

Nope, only monthly and yearly

[dense violet]

Is there any discount if we want to get it on our 2nd server?

[restive condor]

Monthly or Yearly?

[blazing junco]

options are showing while opening ticket.
but the given reason is not showing in opened ticket.

[dense violet]

Yearly

[restive condor]

Dashboard > Panel Configs > Forms
Please enable the 2nd switch at the top

[restive condor]

You can use 6OFFYEAR for ~10% off your first year

[oblique isle]

Yes figured that out but to do so, it says unlock for the ticket that was created

Can only follow if I unlock and unlocking a temp channel is not something permanent so will just go to suggested again if a new ticket is created

[scenic forum]

youd either need to keep the category on follow or have show all channels enabled to prevent the suggested tab from showing on tickets

[dense violet]

How do I remove this step?

[restive condor]

Dashboard > Panel Configs > General > Please disable Two Step Ticket

[dense violet]

There's no ticket transcript in free version?

[naive finch]

it keeps deleting while the two step ticket is on

how do i make it, not delete the tickets

[restive condor]

Yes, Dashboard > Panel Configs > Transcript

[restive condor]

Hey there! Please double check you have enabled two step ticket & not two step close. If so, ensure you've applied these changes for the correct panel

[naive finch]

it is on

[restive condor]

That's two step close though

[restive condor]

Ah, perfect. Then double check it's enabled for all your panels

[dense violet]

The transcript doesn't appear there

[naive finch]

where can i check it?

[restive condor]

Are you saving the transcript? They only save automatically for premium users

[restive condor]

You can use the panel selector at the top of the Dashboard, to switch in between panels

[naive finch]

this section?

we only have one

[restive condor]

Ah. Then could you try it once more with a brand new ticket please

[dapper wraith]

how can i do categories on my discore

discord*

[restive condor]

Hey there! Categories, how exactly?

[dense violet]

So I need to enable two step in order to save transcript and then it appears automatically after closing it on archive channel?

[dapper wraith]

they can file a ticket for the partnership category or for unban

[restive condor]

Correct

[restive condor]

Perfect, and are you looking to do that as a multipanel (eg. #🎫│make-a-ticket) or a dropdown menu

[dapper wraith]

ye

how can i do it

[restive condor]

Which one are looking to do though

[dapper wraith]

I want to do something like this on this server, for example, if you press one button, you get a ticket for the unban category, and if you press another button, you get a ticket for partnerships like this

[restive condor]

Perfect. You will need to create one panel per button option, so if you'd like 4 buttons, you will need 4 different panels

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[restive condor]

You can then combine all your panels following the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dapper wraith]

thanks for helping

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2698)

[tropic moon]

how to unban

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dense violet]

How can I allow members with certain role on our server to see the tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

See above please ^

[hasty mural]

admin can you unban me suddenly i got banned in game account name "luffynikathuctinh"

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dusty walrus]

Hello, I need help setting up Ticket Tool Premium with buttons.
Here is my workflow:

1.- I want each messages of an specific channel to automatically have a button below them (for example: "Open Ticket").
2.- When I click the button, a ticket should be created.
3.- Inside the new ticket, I want the original message from the channel to be copied/forwarded

Can someone please tell me how to configure this with Ticket Tool?

[restive condor]

Hey there! That's not possible unfortunately, as per Discord limitations. The bot can't add buttons to other user's messages

[dusty walrus]

oh tysm

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2699)

[dusty walrus]

Sorr but I have a new question, I’d like to ask if the following workflow is possible:

I have Google Sheets connected to Discord through a webhook (currently it posts messages into a channel).

What I want is: instead of sending those messages to a channel, I would like each one to directly create a new ticket.

So basically: every time a new order appears in my Google Sheet, it should automatically open a ticket with all the order information inside

Is this possible with Ticket Tool Premium?

[restive condor]

We don't have an integration with Google Sheets, if another bot does, you can use that to trigger a ticket with Ticket Tool

[sacred cliff]

hello, so when the server i am handling creates the ticket - it does not go to the category that i set it up for and becomes uncategorize

[dusty walrus]

I undesrtand thanks @restive condor again

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2700)

[hushed compass]

@restive condor I need help

I need help

[crimson oak]

Hi, i will help you

And please do not ping staff

[hushed compass]

Ok

[restive condor]

Hey there! How many channels are currently in that category?

[hushed compass]

How do I get ticket tool in my server

[crimson oak]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[sacred cliff]

its currently a new channel

[crimson oak]

@hushed compass see above