🆘│community-support

[orchid cloud]

God dammit

Thanks ig

[tropic jewel]

i have a middleman system with the ticket tool

but i wanna make it where the role can add people to tickets

does this allow them to do that?

[restive condor]

Hey there! Yes, by default support team roles can add others to tickets via the /add command

[tropic jewel]

alright appreciate it

[shrewd magnet]

How do i add modals to my ticket?

Da mew mew is waiting

Never mind I got it! Thanks to the support team tho! Thanks @restive condor

[soft wraith]

One of the admins in my server is having an issue where whenever a ticket is made, it pops up as a suggested channel in my server and they don't get pinged about it, they have to physically check the browse channels list to find it. Ticket making channel is in an unrestricted category of my server

[slim elbow]

i got banned and got mistaken for a cheater i didn't do anything wrong how can i get unbanned ? nick Adamecki56

i spend 1000 robux on ink games

[buoyant kindle]

hey, please check server settings -> show all channels

this is not their role or admin. just a discord thing, when turned off, channels show as suggested
turn it on in server settings, not actual server settings like roles invites, their server setting

[buoyant kindle]

this is only for ticket tool support, we don't have anything to do with ink games

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tiny kelp]

Hello, where can I find what premium perks are?

[foggy sparrow]

.

[weary garnet]

Hi

[ripe raptor]

Hey guys. Can i change the pings when i add support roles the bots gonna ping all the support roles i dont want that

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@ripe raptor look above
You can freely edit which roles the bot pings

[plush crow]

ok where i buy prem

!premiumn

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[scenic forum]

@plush crow ^

[plush crow]

got it ty

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 161)

[halcyon vine]

guys how can I get my panel's id?!

[plush crow]

imma best out prem for month if its good ill buy year

[scenic forum]

These are your Panel ID's

[halcyon vine]

ohhh

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 162)

[prime hemlock]

Just signed up today. Under the rules it said. You should not be getting any DM from anyone. Only through ticket.

Can someone provide some help and clarification.

I am getting DM from Austin Hilton. Who asked me to accept as friend. First and block other friends and sever. Is this legit.

[shrewd magnet]

Can someone tell me what premium does?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[scenic forum]

@shrewd magnet ^

[shrewd magnet]

Omg that’s so good

Ty

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 163)

[shrewd magnet]

Wait how do I enable dm

[plush crow]

how do u make it so that when they make a ticket right and they answered the questions it renames the ticket its a prem feature

[scenic forum]

Select panel -> Messages ->

[scenic forum]

You want the form answers set as ticketname?

[plush crow]

yes

also what does dm do

[shrewd magnet]

Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 164)

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@plush crow aswell as above
If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

These variables work in the ticket name

[scenic forum]

It sends a DM on ticket open or close

[shrewd magnet]

What are the list of variables I could use in a closed dm message?

[plush crow]

what if i want mutiple of the question answers in the ticket name

[scenic forum]

https://docs.tickettool.xyz/dashboard/panel-configs/variables#ticket-variables

[plush crow]

do i put lik 132

[scenic forum]

Discord channel names have a limit

it cannot be endlessly long

[shrewd magnet]

Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 165)

[tired wolf]

help

[plush crow]

so for example if one question ask for they're username and next one ask for something else i cant have both answers in the name?

[tired wolf]

i cant see my ticket transciprt it says invalid help

[scenic forum]

🎫open·{count}✦{ticket.user.name}{create.form.1}{create.form.2}
If you want form answer 1 and 2 to be shown in the ticketname for example

[tired wolf]

@staff

[tired wolf]

help

[plush crow]

ok bet

[plush crow]

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 166)

[scenic forum]

If the answers are short it will work, just keep in mind sentences or anything long will simply break eventually due to discord limitations

[humble sequoia]

@tired wolf, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tired wolf]

i told

I can't see my ticket transcript it says invalid when i click on the link

@humble sequoia

[scenic forum]

Press "Direct Link" again and then youll be able to use the link it provides

The transcript link expires eventually but a new link can always be created with that button

[tired wolf]

dang ty

@scenic forum

[shrewd magnet]

So can someone please give me a clearer explanation on how to use server emojis? Please don’t judge

[scenic forum]

If you type \ infront of your emoji on discord you receive a copy pasteable version you can use example
turns into !PabloTiphat
thats simply the way i personally prefer

[tired wolf]

@scenic forum its not opening

[scenic forum]

What does it say when you click it?

[shrewd magnet]

Will this work in dm messages?

[scenic forum]

The method i gave you is JUST so you get the emote "text" which makes the emote usable via dashboard and/or buttons

[shrewd magnet]

Soooo yes or no?

(Srry for making ts so long)

[buoyant kindle]

no, we do not recommend friending anyone or dming anyone, please move to #💬│general-chat as this is not tt related

[scenic forum]

You can use this for dm messages text, yes

[shrewd magnet]

Ok

[shrewd magnet]

Does the bot have to be in the server?

For it to work

[scenic forum]

The bot needs to be in the server the emote is from, yes

They follow the same rules as us

[shrewd magnet]

Thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 167)

[shrewd magnet]

Also how do I get reps?

[scenic forum]

Please visit @iron night (YAGPDB) support server on assistance how to enable/use the rep function as its not ticket tool

[shrewd magnet]

Thank you (more reps)

Thank you @scenic forum

[scenic forum]

they do have a cooldown to prevent spammy usage

[plush crow]

what does Automation Editor do exactly

like the benfit

nvm

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[scenic forum]

@plush crow ^a little rundown

[safe hawk]

Hello everyone. Does anyone know how to make the bot ping the administration and main administration roles in a ticket?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@safe hawk ^above to see a guide on using pings

[safe hawk]

Thank you

[late obsidian]

I added ticket tool to my discord server but when i go back to the webpage is says that ticket tool isnt in any of my discord servers

[scenic forum]

Hey
Can you run /permissionlevel on your server and tell me the outcome?

[late obsidian]

i think i just found the problem

@scenic forum

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[late obsidian]

Okay thanks

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 169)

[late obsidian]

i will fix that tomarrow ima hit the hay

[upper furnace]

can somone tell me how to change the couler on the left strip on the ticket thing

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[karmic bridge]

I didnt understand the setup process please help

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[karmic bridge]

Tysm

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2661)

[karmic bridge]

But I cant find that place Its Dıiffrent

[thin crystal]

Hey guys,
I had an accident and I should fill up some ticket. I’ve never done it before, so It’s quite challenging for me.

Can you give me any advice, please?🙏 thnx

[crimson oak]

This server is only related to Ticket Tool bot support, sorry

[restive condor]

Which place can't you find?

[karmic bridge]

Got it thank you np

[weary kite]

Helo me

Help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[remote oak]

Hi! Help me. My problem is that every time a server member tries to create a ticket, this message appears. I don’t know what to do because I’ve literally tried so many things, but still only those who can manage tickets have permission to create one

[weary kite]

Ok

Thanks

[worldly helm]

Hello there 👋

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

If you have any further questions or issues please #🎫│make-a-ticket.

[fast sage]

Hello, I sent a ticket to the server, but the ticket is not sent and a strange message like the image below appears. No matter how many permissions I give it, it keeps happening. Please tell me how to solve it.

[gritty nacelle]

how to buy premium with ltc?

[keen prism]

my tickets are like that,

and my friends is like this

how to make it like a selection

?

[dense canopy]

Hello @keen prism

[keen prism]

hi!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dense canopy]

I can help

Oh ok u have done it

[keen prism]

oh so this is it?

[dense canopy]

Yh

[keen prism]

thx!

[dense canopy]

Np

[keen prism]

thanks @dense canopy

[iron night]

Gave +1 Rep to @dense canopy (current: #411 - 1)

[dense canopy]

Ur welcome

[civic salmon]

#🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[winged plover]

how do i allow certain people or roles to see the tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[scenic forum]

@winged plover refer to embed above^

[winged plover]

ty

[remote oak]

Thanks for helping me! When I follow the second piece of advice (turning off "Support team only"), everyone can see the tickets, so it still doesn’t work properly. Do you know what I can do so that everyone can create a ticket, but only the Owner, Admins, and the person who created the ticket can read it?

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 935)

[scenic forum]

Select panel -> Permissions -> Everyone Role Permissions -> Open AND Closed should both have View channel ❌

[lusty eagle]

Hello, I need help with my server not showing up in the Ticket Tool dashboard.

Details:

• Bot is already on the server
• I have the “Manage Server” permission
• Ticket Tool is authorized in my Discord account settings (OAuth)
• I have refreshed/re-logged into the dashboard several times
• Server still does not appear in the list

Someone any idea?

[scenic forum]

Hey!
you need the Administrator permission or a dashboard role to access the dashboard refer to embed below

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 15, 2025, 5:37 PM

[remote oak]

OMG Thank you so much for helping me!! I finally can give my server the opportunity to create tickets. Thanks one more time!

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 170)

[lusty eagle]

hey, thank you! But i think the problem is, that i am not the server owner, i just got admin rights 🙁

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 171)

[scenic forum]

Can you show your role having Administrator rights`?

You dont need to be the server owner to access the Dashboard

[lusty eagle]

... he forgot to give me the admin rights, omg. Thank you very much for help, now it worked! ❤️

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 172)

[mental nimbus]

73535

I rase ticket
Please check

#🆘│community-support

73635

[foggy sparrow]

?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[foggy sparrow]

Just read it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mental nimbus]

I tell you in a ticket
I am not eligible
And need your support to check it

[austere forge]

You're in the wrong place

[clever grove]

my ticket system isnt letting anyone make tickets apart from me. does anyone else have this issue?

its like its locked or something

[worldly helm]

Hey 👋
What error are you getting?

[clever grove]

ill try forwards a screenshot

i personally dont have issues making the tickets but as im a staff member thats kinda pointless 💀

[worldly helm]

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[clever grove]

oh thanks, it was the support team only thing

[west moon]

Hello, when I open a ticket and then close it, it doesn’t go to the “closed ticket” category; it stays in the category for opened tickets. What’s the problem?

[astral rose]

How can I make that only me can close the ticket, nobody else.

[scenic forum]

Hey!
Have you selected a different category for closed tickets?
Panel Configs -> Category -> Category closed

[west moon]

Yup
I found the problem which is that the bot does not take enough permissions so I gave it administrator permission

[scenic forum]

Panel Configs -> Buttons -> Close Ticket

Allowed roles
A role only you have

Disabled roles
@ everyone

[astral rose]

Appreciate you, do you also know how can I change the ticket to be the names of the people opening them and not numbers? Or even both?

[stray bobcat]

You will need a Premium Subscription for that, unless you rename them manually with $rename.

It's in Panel Configs > Ticket.

[astral rose]

How can I do it with $rename?

[stray bobcat]

You would need to do $rename NewTicketName inside the ticket in question. Please be aware that there can be no spaces in channel names (discord limitation).

[hexed scroll]

Hello, how are you? Does anyone here think they know why this has been happening to me since yesterday?

I close with a profit of %, but the platform gives me less.

In this case, I had a profit of approximately 18 to 19%, and it only gave me 15%.

I've been trading with this platform for months, and this hasn't happened.

[humble sequoia]

@hexed scroll

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[old grotto]

Hey
هلا

في حد هنا يساعدني البوت مش راضي يعمل اي حاجة
The bot doesnt want to do anything

[tribal cedar]

Like what? What does it say to you?

[old grotto]

Wait i will forward it

The application did not respond

[tribal cedar]

Are you using premium?

[old grotto]

• isnt the id of the tickets the one next to thier name?

[tribal cedar]

Possible you are trying to execute cmds for a bot thats not there or not used?

[old grotto]

Nope am not rich to buy that

[old grotto]

I used /panel

[tribal cedar]

Hmm what cmd are you trying to... Oh

Use $panel 😛

Just delete the cmd

[old grotto]

How do i do that?

Like i was just trying to send the panel to the ticket place

[tribal cedar]

Just delete the $panel # line after its used

[old grotto]

Uhh didnt under stand but will try to do that thanks

[iron night]

Gave +1 Rep to @tribal cedar (current: #33 - 131)

[tribal cedar]

Nps just do this $panel # and replace the # with the panel # you are trying to display

[stiff cradle]

Hi, I set up ticket tool in my server a while ago and forgot how I set it up

When I open a ticket, I can close it without it asking anything, how do I get it to ask if I wish to close the ticket etc.... first?

[tribal cedar]

Able 2 step close in panel configs -> general

[stiff cradle]

panel configs?

oh the tab on the left ok

ok i got that, now i want to enable the option for me to either delete or save a transcript, how do i do that?

[tribal cedar]

The transcript options are at panel configs -> Transcript

[stiff cradle]

it worked! thank u so much!

[iron night]

Gave +1 Rep to @tribal cedar (current: #33 - 132)

[tribal cedar]

Nps

[old grotto]

What permissions do i have to give the bot so it can work normally?

[crimson oak]

Run /debug pls

[old grotto]

U sure?

[crimson oak]

yes in your server

[old grotto]

Thanks

[iron night]

Gave +1 Rep to @crimson oak (current: #94 - 11)

[old grotto]

The bot keeps saying
The application did not respond

And how do i make the bot mention the support team(roles i made not the ones the bot made)

[crimson oak]

If it i'snt work add to the bot role View channels Embed links and manage messages

[tribal cedar]

You need to add the pings with the role ID using this format <#&ROLEid>

[crimson oak]

Stepping in

[old grotto]

And how so i get the id of a role?

[tribal cedar]

Go to server settings and role settings then right click a role

[crimson oak]

do /id role

with ticket tool

Please Enigma can you stop stepping in

[tribal cedar]

Or that

[old grotto]

Ticket tool kept saying the application did not respond so i will try repairing its permisions

[crimson oak]

Oh yeah so add the permissions i said

next run again /debug pls

[old grotto]

uh i didnt understand how to metion the support roles

everything is working but it doesnt mention the support roles

[tribal cedar]

Ill let Petite answer

[old grotto]

do i mention him?

[tribal cedar]

Just wait. The only thing Ill say is you cant ping roles inside of an embedded msg

[old grotto]

so i cant get the bot to mention the support roles inside of it?

[tribal cedar]

No. You need to create it outside the embedded msg

[old grotto]

o
didnt understand wdym create it outside

so the people who open a ticket have to wait until any of us the staff see the opened ticket

[tribal cedar]

No you can ping outside the embedded

Where I put the line is where you should type <@&roleID>

At least thats how I do it

[old grotto]

so do i just add @ and the role id?

[tribal cedar]

No you add <@&roleID>

Let me see if we use one like that so I can show you

[old grotto]

<@&id role here?>

[old grotto]

nice thing thanks

[iron night]

Gave +1 Rep to @tribal cedar (current: #33 - 133)

[tribal cedar]

Nps

[placid falcon]

Hi all I'm trying to set up this bit and I keep getting error . Anyone know how can I fix?

[tribal cedar]

Yea Im getting application didnt respond too on the primary bot

Why use bot commands when theres a full cpanel ???

[old grotto]

give it adminstration

[tribal cedar]

That worked for me but a shit thing to tell ppl 😛 Im sure theres some perm missing and admin is the easiest way to fix that but you can always use $debug and make sure its all fine there.

[sleek lodge]

Cómo salgo no hay salida

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[shrewd magnet]

How do I make tickets select menu?

For more info, it’s something like this

[restive crypt]

what is the problem ?

[shrewd magnet]

It may have no perms

To make channels

[restive crypt]

it has

[shrewd magnet]

Make sure to check ticket tools perms

Hmmm

Well the issues are already held out

It’s discord rate limited

Say, do you have a lot of channels?

Or things that are in large content?

@restive crypt

[restive crypt]

yes

[shrewd magnet]

Hmm

That may be the issue try deleting a channel

Thats your choice

@restive crypt you done?

If you are, try making another ticket in your server

If it’s still saying the same, lmk

[restive crypt]

i dont know what the problem is

@shrewd magnet

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[steel basalt]

Oh the problem is that the bot has been rate limited by discord

Give it some time and re-attempt the action, discord is just telling ticket tool to take a break to avoid spamming

[restive crypt]

ok sir

[steel basalt]

If you still encounter issues in 10-ish mins, feel free to #🎫│make-a-ticket and report it to support staff.

[restive crypt]

ok thank you so much

thanks @steel basalt

[iron night]

Gave +1 Rep to @steel basalt (current: #41 - 94)

[steel basalt]

Ur welcome

[hardy crane]

Hi

[shadow axle]

My server doesnt appear in the dashboard for some reason, it worked perfectly before 😞

And i have a high status on the server, idk why it says this, i let it there 2 days and still nothing has fixed

[steel basalt]

Did you press the sync button?

[shadow axle]

Did many times..

[steel basalt]

Does Ticket tool have the required permissions?

[shadow axle]

Still nothing, i even refreshed the page

Im sure it does

[steel basalt]

Ticket tool might be missing a critical permission. What permissions does the role have?

[shadow axle]

Wait let me check

[shadow axle]

Do i need to activate "administrator" so it works?

I gave the bot all the permissions it needs except for that one

[steel basalt]

You don’t need to, no.

[shadow axle]

It might be a bug perhaps, because it worked fine before, but i had to kick the bot like 2 times because i wasnt sure if i needed the bot

(Oh forgot to say that i gave the administrators to the bot and no response still)

[steel basalt]

Feel free to contact staff through the #🎫│make-a-ticket channel

[shadow axle]

Alr, thanks!

[iron night]

Gave +1 Rep to @steel basalt (current: #41 - 95)

[brave seal]

This is the support of standx

@iron night/

[echo yacht]

No ⬇️

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[brave seal]

But why do they have the same invoice as you? After I opened the invoice, it jumped here.

[foggy sparrow]

Are you staff?

[brave seal]

I encountered a problem and jumped here to seek support in the standx community

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[placid mirage]

The owner of a server I am in can't really setup the ticket due to being busy and I am the head moderator but it wont let me. I have the second highest role other then theirs and have all the nessacary permissions I beleive but I can't go into the dashboard for the server, only ones I own

[stone iron]

how do I setup the tickets

[placid mirage]

/setup

[buoyant kindle]

hey you can use dashboard if you have administrator permission or dashboard roles

use /permissionlevel please

[placid mirage]

I did and it just shows up as user

[buoyant kindle]

that means you don't have either of those

[placid mirage]

Alright!

[shrewd magnet]

How do I make a ticket message that doesn’t use buttons but select_option

Something like this

The make a selection button

[scenic forum]

You're talking about the message to create a ticket or the actual message inside a ticket?

[shrewd magnet]

What I mean is you know the button to create tickets right? Well, I want to change it to be select an option. Basically you tap the Make a selection thing and there will be a list of options you could choose

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@shrewd magnet refer to embed above
I got confused as the "ticket message" is the message that goes into the channel once the ticket is created, hence I asked

[shrewd magnet]

Thanks

Thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 174)

[plain granite]

HOW CAN I ADD DISCORD GIF ON Message Ticket

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Aug 16, 2025, 6:55 AM

[scenic forum]

@plain granite ^

[plain granite]

EMOJI

@scenic forum

[scenic forum]

Hey there! Simply use the <:emojiname:emojiID> format
Use the $id command on your server followed by the emoji to obtain it quickly
Sample below

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@deft solstice ^

[deft solstice]

Okay thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 175)

[patent beacon]

Hello 👋
..I have a question, please.
Is it possible to create a prompt chain before the actual ticket gets opened, so that the user first receives some notices?
For example:

Have you read our FAQ? (this should be confirmed)

Have you used the community support? (this should also be confirmed)

Only after confirming these steps, the real button for opening the ticket would appear.

thnx or help

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@patent beacon you can have up to 5 questions they have to answer before the ticket gets created
Refer to embed above

[patent beacon]

Thanks for the quick reply, that’s great…
Is there also a custom version of the Ticket tool?

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 176)

[scenic forum]

Ticket Tool currently does not support having it as a custom instance

[patent beacon]

ok Thanks ✅

[patent beacon]

is this feature only in the premium version?

[scenic forum]

Nope, Ticket tool doesnt have that feature at all currently

[patent beacon]

sorry - i mean the 5 questions before the ticket starts

[scenic forum]

They are free just make sure to toggle the option in the image blow on as otherwise you possibly reach the free versions character limits and the answers wont be shown in full

[patent beacon]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 177)

[brave glade]

i play work at a dentist roblox game , i get verify for 2 time and tell me success, but i still can not send messeges at command and community, also i still can not see management section, how can i solve it

[humble sequoia]

@brave glade

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[patent beacon]

Is it possible to set up maybe3 buttons, where each button opens its own form?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[shrewd magnet]

Just telling you, there’s another way for that

Step 1, go over here

2. Add your stuff here

Anyways

$id

Vro

💰

[patent beacon]

Thanks 🍻

[iron night]

Gave +1 Rep to @shrewd magnet (current: #411 - 1)

[pulsar lodge]

why ppl cant open a ticket in my server?

[shrewd magnet]

Yo

Imma help tell your members to send a ss of their ticket failing to be created

@pulsar lodge

[pulsar lodge]

huh? (its 6am and im tired lol)

[feral saffron]

مين عربييييي

[warm cave]

How do I add a “claiming system” when a user creates a ticket? Like for a staff member to claim the ticket?

[restive condor]

Hey there! Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[warm cave]

Thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2662)

[red hollow]

Hi everyone, can someone Brazilian explain to me how to create a ticket? I just started using this and I don't have much experience.

[shrewd magnet]

Olá amigo! Primeiro, você encontra a mensagem do tíquete e depois toca em criar tíquete

[red hollow]

Thanks my Friend

[iron night]

Gave +1 Rep to @shrewd magnet (current: #239 - 2)

[dark kraken]

اهلا محمود، كيف بقدر اساعدك ؟

[old grotto]

هو انا شفت ناس بتساعد هنا ومعهمش رتب هل انا بقدر اساعد برضوا ولا؟
i saw some people help without having roles so i was asking can anyone help if he knows what to do?

[scenic forum]

We cant help if we dont know what you need help with

[old grotto]

what do u mean?
i was saying i saw some normal people help who asks here so could i or anyone answer and help here if they know how to help?

[scenic forum]

For people to help you, they would need to know what you need help with

[old grotto]

u didnt understand my qustion
i am saying if i can help someone who qustioned here
am i allowed to or only support?

[scenic forum]

My apologies
Yes anyone can help if they know what they need
Read this channels pins for the rules on that matter

[old grotto]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 178)

[lucid dagger]

How do I add multiple buttons for different types of tickets?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@lucid dagger please refer to the embed above

[lucid dagger]

Thanks!

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 179)

[lucid dagger]

What about changing this message?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

@lucid dagger Please refer to the embed above

[lucid dagger]

thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 180)

[lucid dagger]

@scenic forum some more questions, how do I make it so I can fill out a format when I click for example Create Ticket? And how do I restrict people to 1 or 2 tickets open at once to prevent spam and auto name tickets to like general-0001 instead of ticket-0001?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@lucid dagger refer to embed above for the forms

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

Above for the ticket names automatically, it requires premium

And for your spam, by default people can only open 1 ticket per server (which can be changed if wanted)

[lucid dagger]

thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 181)

[feral cove]

i need help creating a ticket

[trail pilot]

Why it’s not working, I already added some mod team to the ticket in your ticket website and send it but it’s not working. Only ticket bot can access it and me

[livid snow]

I need help

I have this ticket I want to remove paid joiner claim I forgot how to do that

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@livid snow refer to embed above
Simply remove the pain joiner part and resend the panel

[grave thicket]

I need help pls😭

[scenic forum]

We cannot help you, Youd need to contact their servers staff as they need to delete some channels

[blazing arch]

Ok basically i lit gave the bot all premissions but it still dosent work

[granite salmon]

they either have to many channels or have way to many tickets open

[blazing arch]

also it worked few days ago and all i did was just make the channel not being able to talk in

[scenic forum]

They are possibly missing permissions in the Category you want the tickets to be created in

[granite salmon]

try making a category of it

[blazing arch]

i already choosed a category

[granite salmon]

then check the category perms and see if its in there, which that would be where the problem is as it seems that the bot has max perms.

[grave thicket]

How do i delete channels

[scenic forum]

You dont, only a staff member of their server is able to

[blazing arch]

OKAY IT WORKED THANK U SO MUCH

[iron night]

Gave +1 Rep to @granite salmon (current: #188 - 3)

[granite salmon]

of course 😁

[grave thicket]

Ok

[blazing arch]

also 1 question is it able to make only 1 role be able to take over tickets?

[granite salmon]

if your staff in there. and hold down the channel and go to edit channel then delete(if your on mobile) if you are on pc hover over a channel press the settings thingy and it should say delete channel

[granite salmon]

yes

[blazing arch]

how

[granite salmon]

it should give you a option of what roles you want to handle tickets.

[blazing arch]

um

i never got it

[grave thicket]

Where do i watch that

[granite salmon]

ok do /panel and it should all show up in there you can click what role can see it and stuff like that!

or you can go to channel perms and add the role you want to see it

[granite salmon]

it will only show up if you are staff and you have permission to create and delete channels.

[warped parcel]

Help

Plss

I want to claim order but i cant

HELP I WAST REAL MONEY

[humble sequoia]

@warped parcel

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hidden magnet]

Good afternoon!
apologies if this is the wrong place to put it, but is there a way to have as part of a ticket form, the first question be which Staff role should assist with a user's ticket?

[hidden magnet]

and a secondary question, is there a way to set the created ticket channel to delete after a couple days?

[restive condor]

Hey there! Yes, it's possible but there's no way for the bot to then just add that specific role to the ticket

[restive condor]

Yes, but that'd be a premium feature

[hidden magnet]

ahh, okay, so only way would be to create a separate panel, and split it by role, correct?

[restive condor]

That's right 😄

[hidden magnet]

magic, thank you!

[jovial lance]

Do you know why the ping isn’t working in a ticket?

@support team wouldn’t ping the role

[restive condor]

Hey there! Please put {} around the role

Should be {@Support Team}

[jovial lance]

Ah, thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2665)

[spice elk]

Do threads get rate limited by discord?

[pulsar lodge]

this is from my alt but i did everything correctly? anyone got an idea?

[jovial lance]

Still didn’t work.

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[scenic forum]

Everything inside discord has a latelimit

[pulsar lodge]

ohhhh i had an issue with the 2nd thank you

[pulsar lodge]

thank you so much

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 182)

[restive condor]

Is 'Support Team' the exact role name?

[sullen thistle]

Hello! I need help i have been trying to figure out why its not working but i literally gave the bot all permissions that it needs + the top role in the server

[restive condor]

Hey there! Please check your Dashboard > Panel Configs > Buttons > Create Ticket Button

You possibly have an invalid emoji there

Or you accidentally put text in the emoji field

[sullen thistle]

Thank you so much! I figured the emoji was the problem, i cannot get the id on the phone so i used the wrong thingy (i dont know how its called). Again, Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2666)

[restive condor]

No worries, you can use the $id command on your server to get the correct format

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[restive condor]

Like so ^

[sullen thistle]

OHH TYSMM

[gilded dagger]

Hi guys

How can i get admin

[pseudo ravine]

You don’t

[fallow delta]

how to give theses 3 permissions to bot?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@manic bear Refer to the embed above in how to ping inside a ticket message
For your opened panel request
Panel Configs -> Limits -> For panel specific limits on how many tickets a user can open or can be open in total

[scenic forum]

Bot permissions -> edit the bot role permissions -> Add Manage channel to its role permissions
Channel permissions -> Edit channel -> Grant the 2 missing permissions

If your role is called "moderator" you can add {@moderator} to the ticket message
Please be aware this is Case Sensitive

[fallow delta]

uhhhhh... I am lost

[scenic forum]

Okay then lets go step by step
Go to your server settings -> Click the Ticket Tool role -> Manage Channels ✅

[tiny spoke]

Que cargada no cargan los servidores

[restive condor]

Que servidores?

[fallow delta]

I dont know how to go to a setting's servers, sorry if me is taking your patience

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@manic bear above is where the ticket message is located, you change the text there to mention the role youd like
Also dont use the embed parts as pings inside an embed cannot ping

[fallow delta]

I dont know how to go to a setting's servers, sorry if me is taking your patience

[scenic forum]

Were you in the panel message section?

[scenic forum]

1. Open your server → tap the three dots (…) in the top-right → Settings.

2. Go to Roles → tap the role you want to edit.

3. Tap Permissions → toggle the switches on/off for what that role can do.

4. Tap Save (top-right) when finished.

or if youre on pc this

[fallow delta]

I did the steps on pc, but, didnt appear the button "server settings" when click with right buttom.

[pulsar lodge]

normal ppl can see the ticket??? how to fix that?

[scenic forum]

This setting doesnt exist for you?

[scenic forum]

Panel Config -> Permissions -> Everyone Role Permissions -> Edit opened AND edit closed -> View channel ❌

[pulsar lodge]

im stupid 😭 don’t mind that message i deleted

[fallow delta]

bro, the server I wanted to solve the problem isnt mine

[scenic forum]

Youre not a staff member on the server?

[fallow delta]

no

[scenic forum]

Then you cannot fix it, only a staff member can fix it

[fallow delta]

a

[fallow delta]

how a can be a staff member or I cannot?

[scenic forum]

On here, you cannot currently as applications are closed but i was refering to the server the screenshot you sent was from

[fallow delta]

ye, I am not staff on the other server

to solve this... I need to be a staff to solve another problem of permission's bot?

[fallow delta]

uh?

[jovial lance]

Yea, it is.

[scenic forum]

You cannot access a dashboard unless youre either Administrator or have a Dashboard role set my an Administrator refer to embed below

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 16, 2025, 7:58 PM

[hallow wraith]

Do you guys offer whitelabel?

[scenic forum]

We currently dont offer custom instances of Ticket Tool

[hallow wraith]

That’s unfortunate

[fallow delta]

but didnt appear any server to do this

[scenic forum]

You already mentioned youre not staff in the server, therefor you cannot access the dashboard

[fallow delta]

a

ok, thanks

[jovial lance]

Yeah it is.

[gleaming osprey]

Please unban my account type soul😭

[humble sequoia]

@gleaming osprey

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[molten harness]

Can ticket tool change messages in a ticket during different times of the day?

[scenic forum]

Panel Configs -> Limits -> Time Schedule
its possible to have a different message like "not within business hours" type of thing but that requires premium

[molten harness]

Thanks
So does not being able to open tickets require premium if that’s what you’re saying?

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 183)

[scenic forum]

The entire Time Schedule function does require premium

[molten harness]

Wait so if I’m getting this right I can do the different time messages but not “business hours?”

@scenic forum

[scenic forum]

Any sort of adjustment to time specific changes aka Time Schedule is premium

[molten harness]

Oh okay

[restive condor]

Sorry for the wait. It's wrong in some way, either not capitilised exactly the same or something else.

You will need to use its ID

Please use the $id command on your server followed by the role mention

And then copy and paste the bots response (should be in the <@&ID> format), onto your ticket message, on the Dashboard

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[astral rose]

How can I have $new support and warning ticket limit reached. Blue. Like it wont be message and only the person that opens it and me can see it.

[hardy vale]

Hello

[restive condor]

Hey there! Could you clarify what exactly you're looking to do, please?

[restive condor]

Hey there! How can I help?

[silent compass]

i used this bot well over a year ago.. how do i create a panel with my text in the chat like this? 😭 im so lost ngl

[hardy vale]

I want a virus spreading software

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! Removing the embed message altogether is a premium feature

You can do the multiple buttons with an embed instead, for free

[silent compass]

So i probably had the premium feature back then?

[restive condor]

Possibly

[silent compass]

Okay thank youuu

[astral rose]

This

[restive condor]

Are you a staff member at that server?

[astral rose]

This is not my server. I mean in generally how can I make the messages that come up be like this

[restive condor]

You can't. That's an error message saying the server has reached the channel limit. It shows automatically when the limit is reached

[astral rose]

I mean this

[restive condor]

You're looking to make that with Ticket Tool?

[woven nova]

Does anyone know how to set it up when like someone opens a ticket 1 of the ticket staff is assigned to it?

[restive condor]

Hey there! It's not possible to automatically assign a ticket to a staff member unfortunately.
Staff members can claim their own tickets though with the claiming feature - Premium

[woven nova]

Alright!

[astral rose]

With $new support and warning ticket limit reached.

[flat nest]

How to get Polish langue on bot?

[restive condor]

So you want for the bot to reply with that similar style message, when it says "Warning: Ticket Limit Reached" when someone uses the $new command?

[restive condor]

Hey there! It's currently not possible to change the entire bot's language.

You can edit most messages and buttons though

[astral rose]

Bro are you trolling?

[flat nest]

Shh ok thanks😁

[restive condor]

No, I'm asking for clarification since you're not being clear

Is that what you want?

If so, it's not possible unfortunately

[flat nest]

Also how to make the button green or a different color and write your own text on it instead of "create ticket"

Because I'm new to such commands and I don't really know how to find my way around😅

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button

You can edit the button's text, emoji & colour from there 😄

[humble sequoia]

https://tickettool.xyz/manage-servers

[flat nest]

"The link is bot found"

What is this

The important thing is that I know more now

Thank you for this support

[restive condor]

No problem!

[molten harness]

How can I fix this?

[restive condor]

Hey there! Try using the button above your server name

[trail quiver]

Hello!! My server members said that they don't have permission to make a ticket but I checked the role permissions and it's fine and I also checked the app and idk what to rlly do on it 😓 do you know how to fix this?

This is what it says for my members

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[trail quiver]

Okay thank you so much!! Let me check on it right now!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2667)

[trail quiver]

Thank you so much!! It works now!!

[polar bluff]

Add-on link?

[restive condor]

Hi, what exactly do you mean?

[polar bluff]

Dashboard link

[humble sequoia]

https://tickettool.xyz/manage-servers

[restive condor]

Here you go ^

[polar bluff]

thx

[jaunty stone]

right so im trying to set up the tickets in my friends server and the bot is in the server but when i go on the website, the server isnt there. i am so confused.

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[jaunty stone]

the bot didnt respond

[restive condor]

Make sure it has the VIEW CHANNEL & SEND MESSAGES permissions for that channel

[jaunty hare]

Y'all I am genuinely not trying to be dense but how do I ping support roles when a ticket opens? I tried {@role} but it doesn't work.

and the role ID.

[restive condor]

Hey there! Are you not able to get it to mention the role properly or is the bot just not actually pinging those with the role?

[jaunty hare]

Hii! It mentions, but doesn't ping!

[restive condor]

Did you put the role mention outside the embed message? Mentions within embeds won't actually ping

[jaunty hare]

Yep. It's outside the embed!

[restive condor]

Perfect, then just double check that Ticket Tool has the MENTION EVERYONE & ALL ROLES permission in its role settings

[jaunty hare]

I just did and it was turned off. Bless. Thank you! I knew it was something super obvious that I was overlooking. It was on for bot perms, but not the actual role.

Oop. No wait. No pings still.

[restive condor]

Could you screenshot the ticket message please

[jaunty hare]

Sure!

[fluid seal]

Hello

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jaunty hare]

I apologize for my chaos. It turns out my admin reset a category permissions lol. 🤦🏻‍♀️ thank you for your patience

[shrewd magnet]

Hi

Hello

[wary latch]

How do get money back from token when it says no route ??

[livid stirrup]

what permissions do i need to gain access to the dashboard. Because i added the bot to a server I'm helping make but the dashboard keeps saying "It looks like Ticket Tool isn't online or in any servers you have permission to access, Invite Ticket Tool or check it's status"

whats the reason for this please

[wary latch]

Telegram bonk sol using dex how would you swap I guess

[trail pilot]

How can I actually add mod team to ticket? It’s not working even i add it through dashboard

Pls help

Please asap

I did add them and sent it but it’s not working. What did I missed?

[shrewd magnet]

Hmm

@trail pilot u there?

I could help but I’ll dive in a bit

[trail pilot]

Yes

[trail pilot]

How can you help me

[shrewd magnet]

This is where it should be

1. So go to your server
2. Scroll down
3. Open frequently used configs
4. Add your support team on the support team roles box

@trail pilot

[trail pilot]

Okay I’ll do it

[shrewd magnet]

When you’re done, send the panel again and make a ticket

Tips - if you want your bot to ping the roles, in the message content, say <@&(roleid)>

Anyways how did you do?

@trail pilot

You there?

@trail pilot

[trail pilot]

I’m here I’m doing it

[shrewd magnet]

Ok, when you’re done, tell me if it works, if it doesn’t, I’ll dive in more

[trail pilot]

Didn’t work

@shrewd magnet

[trail pilot]

Up

[shrewd magnet]

Now see if it works

[trail pilot]

It didn’t work

[trail pilot]

Did I miss something

[shrewd magnet]

I’ll dive in more

Did you save?

Did you send a new ticket message?

[trail pilot]

Yes I save

[shrewd magnet]

Wait

Dm me your server invite

[trail pilot]

Okay

[waxen lodge]

Hello everyone! I'm Brazilian and need assistance with the ticket questions. Can anyone help me in Portuguese?

[shrewd magnet]

Claro, amigo! Me diga sua pergunta em português.

[waxen lodge]

Então, queria saber como colocar perguntas em determinado tipo de ticket

Por exemplo, ticket de compras, aí eu queria fazer as perguntas: "Qual produto quer comprar?" "Endereço de entrega?"

[shrewd magnet]

Acho que você quis dizer formulários, não se preocupe. Primeiro, acesse o painel do seu bot de tickets, role a tela para baixo até encontrar formulários e você poderá adicionar perguntas. Você também tem a opção de criar uma incorporação separada para respostas de formulários.

[waxen lodge]

Então, pode me enviar uma print de como fazer-?

[shrewd magnet]

Claro! Por favor, aguarde

[waxen lodge]

Ok. Te espero

[waxen lodge]

Oww, ok! Obrgd! Bm trblh.

[shrewd magnet]

Você pode me avisar e agradecer? Eu agradeceria.

[waxen lodge]

Avisar oq-? As abreviaçoes?

[shrewd magnet]

como responder à minha mensagem com @ e dizer obrigado. Por favor

[waxen lodge]

Mas eu já disse obrigado

Falei em abreviaçoes

[shrewd magnet]

então eu ganho uma reputação, é necessário que eu seja pingado

[waxen lodge]

Senhor, não estou entendo. Estou usando abreviaçoes brasileiras, onde gringos não entende

[shrewd magnet]

Ah, desculpe senhor! Obrigado por pelo menos tentar

tenha um bom dia

[waxen lodge]

Sem problemas, eu que oço desculpas. Mas obrigado pela ajuda

Bom trabalho

Até a proxima

[shrewd magnet]

tchau

obrigada

[pulsar lodge]

is there any way to go past the limit of the embed description

[shrewd magnet]

Can you provide more details?

[trail pilot]

Thank you @shrewd magnet

[iron night]

Gave +1 Rep to @shrewd magnet (current: #188 - 3)

[pulsar lodge]

how can I bypass the limit like this one? mine is also similar long to this one?

[mint marsh]

Please how can I access it?

[sullen thistle]

I'm not staff but i had the same problem, try to see if the bot has all perms enabled that it needs

[sullen thistle]

you can also check here what Dan responded to the same problem

[slim walrus]

Im having same issue, but the bot has all perms enabled

[sullen thistle]

you probably have a invalid emoji in there

[slim walrus]

how? Where?

I used the normal emojis

🌸❗️🎫🤝

are any of these invalid?

[sullen thistle]

nope! they should work since they are default emojis

Try to look at dans respond

[slim walrus]

well...

[sullen thistle]

Maybe it could help you out

[slim walrus]

where?

[sullen thistle]

click on the message i responded to

[slim walrus]

niet

nothing

everythings right, im just getting that error mssg

[slim walrus]

its the panel option that' not working

[sullen thistle]

are you on your "main" panel?

[slim walrus]

yeah

even the forms option isnt working

[sullen thistle]

I myself didnt use the forms option so i sadly cant help you out, in this case I would just wait till a staff gets here to assist you

[slim walrus]

mm

[mint marsh]

How to activate?

[sullen thistle]

go to server settings, ticket tool role then permissions and check off the ones that are needed such as manage channels, read channels and send messages

[clear sentinel]

Oka

[shrewd magnet]

You cannot bypass ticket limits

[magic cipher]

Hey guys, I need help

how can I transfer my premium subscription from one account to another

[pulsar lodge]

so how they did it?

[magic cipher]

I had our server's ticket tool premium subscription linked to an account I no longer have access to

and I want to switch it to this account

what would the procedure be?

[vale moat]

Invalid account number fund transfer please refund money

[severe sparrow]

Can’t see gems

[shrewd magnet]

I think you have to contact staff about it

#premium-support here

[balmy ledge]

If something is deleted in a ticket before it closes, will ticket bot log the ticket?

[scenic forum]

Ticket tool will log everything that was present on the ticket the moment the transcript was made, deletions before and after won't be shown

[wary latch]

Hi im not getting access and i pay for membership. I try putting in my phone number but it doesnt take please help

in Potion

I put my phone number is to verify but it doesnt go through

[verbal hearth]

Hi

[astral rose]

How can I get these 2 (1st pic) To show like the 2nd pic not as messages and as like that

[scenic forum]

You can't
The errors and the way they appear are hard coded and cannot be adjusted

[astral rose]

I dont want them as errors bruv

Not what I want

I just want the messages to pop up in that style

I want the text to be as the text nothing changed

Just the message it self will be blue

If you understand

[fervent pewter]

Can I use Ipad in PMNC?

[scenic forum]

If you talk about the message being ephemeral (having that blue dismiss that only you see) that's not possible to do

[scenic forum]

PMNC?

[astral rose]

I’ve seen people have that tho

[scenic forum]

It's not possible with ticket tool

[astral rose]

I just want when people press a ticket the message being ephermal

Or at least show a new message

While it is ehphermal

[scenic forum]

That will always be the case when a button or a slash command is used

[astral rose]

Not for me

[scenic forum]

Where?

[jolly timber]

Please i need your help , coming from the group I have about 260k pepe coin 🪙 in the raydium platform trying to swap back to solana but it's saying error please help , am using phantom wallet to connect

[humble sequoia]

@jolly timber

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[astral rose]

I’ve made a webhook with sapphire and tickettool

And it doesnt show me that

Any way I can make it to show?

[scenic forum]

Because bots cannot use slash commands on another.

[astral rose]

Well ticket tool also messages when the ticket is opened to many times

Can I code it in or something is there an option?

[jolly timber]

So please want should I do because I can swap back the cion

[scenic forum]

The messages can ONLY be hidden if you use a button/slash command

Another bot is unable to make these messages appear as they cannot use the 2 functions

[humble sequoia]

@jolly timber

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[astral rose]

?

[scenic forum]

It is impossible to have ephemeral messages when you use prefix commands

That's a discord limitation

[astral rose]

I cant add a new message? To popup when someone opens a ticket? And it shows where its open?

[scenic forum]

That pop up only exist when using slash or buttons
You'd need to add a ping for the user in the ticket message so they receive a ping when the ticket gets opened

[astral rose]

Im using a button

[scenic forum]

You're not using ticket tools buttons

[cloud sky]

does the paid version of the ticket tool allow for images to be embedded into transcripts? it's pretty annoying having images be deleted and inaccessible when a ticket is closed

[astral rose]

So its not possible you positive?

[astral rose]

Sapphire/Ticket tool webhook

Is there a maximum amount of tickets that can be open?

[lofty willow]

i am trying to get ticket tool to log the ticket that was closed and i did it in the website and it isn't logging them

[tulip ravine]

so how do i setup this to start recive tickets?

im in the panel editor & manager. i made a catergory but how to actually start it ?

[scenic forum]

It is not when using sapphire. No.

[lofty willow]

@scenic forum do you know how to fix this

[scenic forum]

give me 5 minutes please, im waking up

[lofty willow]

ok

[scenic forum]

Premium will put images into the transcripts messages.
I think its up to 10 images if im correct

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[scenic forum]

@lofty willow youve selected the right panel and logging is enabled, correct?
Refer to embed above

[lofty willow]

yes but the tickets are not logging there

[scenic forum]

Can you run /debug inside your logging channel

[lofty willow]

wait do i have to have gold to have them logged

[scenic forum]

this is how you send the ticket creation menu if thats what you were asking

[scenic forum]

no, logging is a free feature

[lofty willow]

idk i did /debug but it still isn't logging

[scenic forum]

What is debug saying. Everything with ✅ ?

[vast moon]

i have the ticket toll and the sapphire bot. i want to close the ticket + save it in transcript + delete it --> all of that using just one command: $close

anyone got an idea how to do that?

[scenic forum]

Each actions needs its own command, so unless sapphire is capable of chaining $close $transcript $delete with a single command it wont be possible

[vast moon]

it is

i just dont know how

[scenic forum]

Can you show me a screenshot of you having logging enabled

[scenic forum]

You'd need to visit sapphires support team to ask them on how to chain it

and please do not dm me

[vast moon]

oh ok

sry

[scenic forum]

if you create a new ticket it also doesnt do the logging, correct?

[lofty willow]

yes

[astral rose]

I aint able to do it from here?

[scenic forum]

as said sapphire would need say all 3 commands with probably a delay which

[vast moon]

ok, i'll check up the sapphire guys

[scenic forum]

It is NOT possibe to have ephemeral messages since you are using command style tickets

That IS a discord limitation

[scenic forum]

Do you have more than 1 panel?

[lofty willow]

wym

[scenic forum]

If you have more than 1, did you select the correct one?

[lofty willow]

This?

[scenic forum]

You can remain in the logging screen

[scenic forum]

Did you select logging for the correct one?

As the settings are all panel specific

[lofty willow]

let me check

[lofty willow]

it is working thank you so much

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 184)

[vast moon]

ok, i went to the sapphire guys and they showed me how it is done.

now: since i wish to automate this process, i dont want this menu with "transcript" "open" "delete" on it. is there any way for me to remove this message?

[vast moon]

the context

[scenic forum]

It is not possible to remove the bots response on the commands

[vast moon]

hmmm

but where can i find this code?

[scenic forum]

code?

[vast moon]

this is a custom message

right?

i am browsing through yt rn

[scenic forum]

ONLY this can be adjusted, but not removed entirely
The rest cannot be removed neither changed or adjusted

[vast moon]

with adjust you mean edit the message on it?

support team ticket controls

[scenic forum]

correct

Panel Config -> Messages -> Edit moderator message

[scenic forum]

after some testing, Its possible to make it semi invisible
A blank one liner would still pop up

[vast moon]

ok

this ticket closed by

this doesnt bother me

i dont want those buttons

[vast moon]

this message

no

the others, idc

you get what i mean?

[scenic forum]

Go here, remove the entire box and disable all 3 buttons (only in the mentioned setting)

[scenic forum]

visual example

[vast moon]

it works

it fcking works!!!!!

tyyyy @scenic forum ❤️

[scenic forum]

Also to avoid problems
Id use Delete as last command being sent

[vast moon]

oh, u know by chance how to do that?

or should i confer again with the sapphire guyz

[scenic forum]

Im not familiar with sapphire, no

[vast moon]

okok

tysm @scenic forum

[icy girder]

what is this

i cant login

"can't open this page"

[austere forge]

Can you use a VPN and re-try, it could cause because you are in a place blocked by your ISP or something like that

[gusty lark]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1134)

[icy girder]

okay

[icy girder]

thx it work

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1135)

[austere forge]

Glad to hear, no problem!

[astral rose]

Is it possible to make a webhook and use more than one? Just ticket tool

[onyx nebula]

Please help me figure out what to do after purchasing a key and where to download the loder.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! More than one what exactly?

[astral rose]

More than one webhook

[restive condor]

And how exactly does that webhook work?

Like have a 2nd Ticket bot?

[astral rose]

Do you not now what webhook is bruv?

Why are you support

[restive condor]

I know what a webhook is but you're going to need to be more specific

What exactly are you looking to do with the webhook

[astral rose]

Change name, image, write add a button

[restive condor]

No, that's not possible unfortunately

[midnight frost]

Is ticket tool down?

My server is having problems with it, such as it’s not allowing us to create tickets nor use $transcript and $delete

[austere forge]

Can I get your server ID please

[lament atlas]

I've activated the free 7-day experience of ticket tool premium, and I'd like to know more about how to apply it.

[molten harness]

Hi sorry for the super late response but I’ve tried that and it hasn’t worked

[restive condor]

Alrighty, could I just get your server ID please

[molten harness]

Yes!

[restive condor]

And we'll fix it for you

[restive condor]

Hey there! Please use the button above your server name to refresh the Dashboard

[molten harness]

Server ID: 1370929525990625300

[restive condor]

It doesn't seem like a manger is available, so I will switch it for you. I'll just move you to a ticket

[molten harness]

Okay!

[molten harness]

Hey so I know that ticket tool sometimes uses sapphire is there a way for ticket tool or sapphire to dm (the user who opened the ticket) user depending on the ticket?

[austere forge]

You need a premium subscription for this

[molten harness]

Oh okay then.

[lament atlas]

What exactly is the function of Ticket Tool Premium

[restive condor]

See below for a full list of features

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[astral rose]

How can I get just the tickettool message in a different channel

[scenic forum]

It will show in the channel the command has been used in

[astral rose]

It doesnt

[scenic forum]

Your screenshot confirms it

You'd need to write the command in a different channel for that to be posted in a different channel

[astral rose]

I've put sapphire to send logs to a different channel

Am I able to just show the tickettool where the ticket is open

[scenic forum]

Elaborate

Selecting the category the tickets will go in?

[astral rose]

The same channel

The ticket is at

Just the ticket tool not sapphire as well

[scenic forum]

I'm sadly not understanding what you're trying to say

[hot willow]

Hi how do I make ticket tool ping a specific role when someone opens a ticket?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@hot willow refer to the embed above

[astral rose]

now @scenic forum

[hot willow]

ok thank you so much!

[scenic forum]

Im still not able to understand it, could you please rephrase it or try to explain

[astral rose]

Bruv you see these 2 messages. I've put sapphire send in a different channel, same happened with ticket tool how can I change it. I want The ticket tool message to be sent. Where the tickets channel is.

[scenic forum]

I've seen that and I've told you ticket tool will respond to the commands in the channel the commands have been used in

[astral rose]

But it aint

Why would I lie 😂 joker

[scenic forum]

Your screenshot is showing it aswell

[astral rose]

I've literally said

That I've made it to send to a different channel

[scenic forum]

Can you show a screenshot of ticket tool responding to your command in an entirely different channel?

As it shouldn't do that

[astral rose]

.

I've made a webhook sapphire/tickettool

All of them get sent there

[scenic forum]

Your screenshot is showing ticket tool responding to the command in the same channel the command gets sent into

[astral rose]

I've put sapphire command to send in a different channel, same happened with the ticket tool

Can I change the ticket too;l

I've said this sh@t like 5 times now

If you dont know I can wait for support

[scenic plinth]

You're making little to no sense.

[pseudo ravine]

You’ve been told numerous times that it’s not possible. Explaining it multiple times won’t get you a different answer

[astral rose]

Litereally said it one time now

I've asked diffrent things before

[pseudo ravine]

The answers given by leonhenn were all correct

[astral rose]

This is sapphire the command is being sent to that channel ( that is not the channel where the ticket is)

[astral rose]

I get these messages when someone makes a ticket and when someone does it more than 2 times ticket tool responds

How can I make ticket tool respond to the channel the ticket actually is

ffs

[pseudo ravine]

Once again, it’s not possible. Ticket Tool will always respond in the same channel the command/button was sent in

[scenic plinth]

You were actually told the same thing by Sapphire's moderators.

[undone summit]

how do i make an appeal ticket? i've been trying for a solid month now to get a ticket, with the bot always saying "already 50 tickets" and "you're making tickets to fast". but now i cant even try to make tickets anymore since the chanel to make one is gone

[scenic forum]

We cannot assist you with ticket matters in other servers, youd need to contact their staff for it

[undone summit]

oh ok, mb

[lone kayak]

Uh just need a little bit of help

I got the pannels set up

But I need it to send the drop down menu

In a chat

How do I do that?

@frozen crypt would you be able to help me real quick 💔

dam

[jade topaz]

Hi,how I can enable ticket transfer command? Or there isn’t one?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[astral rose]

How can I fix

I've given permission to the channel and everything

[midnight frost]

1365497720118186025

[scenic forum]

Can you run /debug in the channel you want to send the panel into

[austere forge]

Ticket tool is not even on your server, please re-invite it

[scenic forum]

The bot is missing specified permission in the channel

[astral rose]

Appreciate you

[midnight frost]

is it tho

[austere forge]

Still not. Please check your audit log to see if one of your security bots is kicking the Ticket Tool bot - If so, you will need to whitelist it