🆘│community-support

[high geyser]

where

[scenic forum]

refer to the embed above

[high geyser]

im clicking it

its taking me to like discord support instead

[high geyser]

i have like 15 roles but i wanna do it in the dashboard

how can i do it in the dashboard

i dont get it

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[high geyser]

i dont understand

[scenic forum]

You add the rolepings, guide from the first embed, into the ticket message, guide in the second embed

[high geyser]

i dont wanna type them all manually tho

do i have to?

[scenic forum]

Yes

[high geyser]

hm

bruh i dont get it

[scenic forum]

What exactly are you not understanding?

[high geyser]

how do i make it ping

like when somoene opens a ticket it automatically pings all the mod roles

[scenic forum]

You change the ticket message to ping all the roles youd like

[wise mirage]

Hello i want to get my robux back for the demon king mvp animation

[humble sequoia]

@wise mirage

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[high geyser]

huh theres no like selection or anything like that?

i swear i was able to like select it instead of manaually type it

[scenic forum]

Not with ticket tool atleast, there you have to type it out manually

[high geyser]

oh

ok then

nothing else

thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 151)

[primal orbit]

How do i make a ticket system in a channel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@primal orbit ^

[quaint turret]

What to do with this message

Failed: Invalid Form Body components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

I looked but I can’t find the message

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@quaint turret ^

[quaint turret]

Ach so

[rich fulcrum]

Hello

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[crimson oak]

Hi, how can we help you today?

[crimson oak]

?

[scenic forum]

staff use that command when they move a help inquiry to a ticket

once you see that, it has been taken over by a staff member

[restive condor]

(Or the user opened a ticket themselves)

But yes, the point is they've already been helped

[scenic forum]

or that

[real dune]

Bro I can not go to the dashboard the website it redirects doesnt load.

oh

finally worked.

[gentle vale]

hi, when i make a new panel and add it to a multi-panel, it doesn't add a button even though i have setup everything correctly.

and when i change it to select dropdown, buttons stay even after saving changes

tf is going on?

[restive condor]

Hey there! You need to re-send your panel after applying these types of changes

[gentle vale]

oh, alr, ty. how do i do that?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2650)

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[restive condor]

You can use the "SEND" button ^

[gentle vale]

alr, ty

[ember rapids]

Does anyone know why I'm not receiving notification that someone has created a ticket? Is this normal? I'm asking because it's irritating when someone creates a ticket, but I don't hear it, and someone else waits so long.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[ember rapids]

I get ping but no sound, is it somewhere in Discord?

[restive condor]

Check your user settings > notifications

[ember rapids]

I have everything turned on and I still don't hear any sound, even when I set it to ping me, I don't hear the ping

[restive condor]

You will need to check your account settings, server/category notifications & device settings then

If that doesn't work either, you will need to google a solution, as that's not related to Ticket Tool unfortunately

[obtuse swallow]

I added a bot to my server, gave it all rights, but with any command it says "the application is not responding"

[crimson oak]

@pseudo glen bot?

[obtuse swallow]

Yep

[crimson oak]

Can you run /debug in your server please?

[obtuse swallow]

I tried, the same problem "Application is not responding"

[crimson oak]

To run the /debug commands @pseudo glen need Read Channels, Send Messages, Embed Links permissions, can you please after modifiying, run /debug?

[obtuse swallow]

Wait a second, I'll check and try

[crimson oak]

[obtuse swallow]

Yeah, it's working!! Thank you very much

[iron night]

Gave +1 Rep to @crimson oak (current: #185 - 3)

[crimson oak]

No problem, after give the last perms that ticket tool ask with /debug command

[teal reef]

tell me what to do if i ordered a code for xbox by mail and it didn't arrive within 12 hours, where should i go for help in whatsapp, i already contacted them but they didn't answer me

[crimson oak]

Sorry, but this is the wrong server.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[teal reef]

then can you help me with the error and ticket?

[crimson oak]

What error?

[crimson oak]

This is the server issue, Discord channel limit is 500, this server has attein this limit, wait or ask to a server staff to repair it.

[worthy matrix]

Hello,

I'm currently looking into how I can change the ticket names. I'd like to use the players' names when the ticket is created, rather than a random number like the bot does. Do you know where I can change this?

[ebon stone]

Hello, can you help me? I have a question. Can I have the bot send a backup copy of the ticket in a private message?

[crimson oak]

Sorry, this is not possible with @pseudo glen (i think)

[crimson oak]

Do you mean the transcript?

[ebon stone]

Yes

[crimson oak]

You cant, but you can set a channel to stock them.

[ebon stone]

Ok thanks

[iron night]

Gave +1 Rep to @crimson oak (current: #159 - 4)

[crimson oak]

Oh sorry i made a mistake

This is totally possible

$help

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[crimson oak]

By the Auto Save Transcript

@ebon stone

[proven osprey]

Hey guys

How do I add Ticket tool to a channel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[dark kraken]

Hey there, please check the steps in the embed above.

[carmine berry]

Hey I was wondering is there a way I can temp turn off tickets for a certian channel?

[signal folio]

hi! everytime i try to close a ticket it says the ticket is already closed?

[austere forge]

Please #🎫│make-a-ticket

[hollow pond]

Is there a doc for setting up questions/forms to fill out while making a ticket? I can’t seem to find the right place to look

[stark pulsar]

can yall help me with this

i tried to send a panel to a channel but the message keeps appearing

@iron night

[hollow pond]

Did you add the ticket tool app to the channel itself? I got that message earlier as well and just needed to add it to the channel to fix it.

[austere forge]

Please refer to the embed below for this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

Run the /debug command in the channel where you try to send the panel

[stark pulsar]

alr did

[stark pulsar]

alright ill try

anyone?

[austere forge]

Refer to the embed below please

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[cold shell]

what is the max number of questions in a form

[austere forge]

5 due to limitation by Discord

[cold shell]

is there a known way to daisy chain them together / progression forms

[austere forge]

Can you elaborate ?

[cold shell]

if the limit is 5 questions then an automatic opening of the next form with additional questions and so on

https://tenor.com/view/go-on-continue-cards-make-face-gif-15941439

[austere forge]

Not possible due to limitations by Discord, we are not the ones limiting it to this number

[cold shell]

what about on submit to open / start the next form

so i can ask all the questions needed

[austere forge]

We cannot do the impossible, always limited by Discord

[stoic folio]

is it the support server?

I meant is this the support servers

mb

[austere forge]

Only for the Ticket tool bot

[eager shard]

bro im so confused y does my ticket tool bot not respond?

[cerulean creek]

Hey, can i have the Premium Subscriber role? My server has purchased premium TT.

[woven yew]

Hello, can anyone assist with why !claim has the not respond saying claim isn’t enabled even when it is

[crimson oak]

Can you run /debug please?

[crimson oak]

Make your way to #🎫│make-a-ticket

[crimson oak]

Can you please send a screen?

[real dune]

A

[astral nimbus]

I got kicked out after getting scammed on a server using the ticket tool. I need a conversation to call the police, can I recover it?

[real dune]

i dont think they can recover a ticket from the database

not sure tho

[crimson oak]

Understanding, you should make your way to #🎫│make-a-ticket

[crimson oak]

Does you have a support team role?

[woven yew]

I tried to add files to the ‘allowed roles’ but still had no joy

I have all roles applicable and have added them to the above but still no joy

[scenic forum]

@woven yew you need to enable it In the "claimings tab"

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[woven yew]

legend !!!!!

thank you

[solar pendant]

i need help

how do i do it????

[crimson oak]

This is because discore channel limit is 500, this server has attein this limit. Ask to their staff to repair it.

[solar pendant]

okay

[wintry grove]

how do i make it when you make a ticket it pings a role, the role id is 1404593208217829581

[crimson oak]

Use the variable {role-id} put it in ticket message (not embed!!!)

[wintry grove]

i tried but it doesnt work

[crimson oak]

Show

[crimson oak]

Put only the ID

[wintry grove]

alr

[wintry grove]

ty it works

[iron night]

Gave +1 Rep to @crimson oak (current: #147 - 5)

[crimson oak]

No problem

Hey @eager shard does your problem is fix?

[hollow pond]

Is there any way to increase the length of the ticket message and/or to add another message that will automatically pop up in the ticket?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@hollow pond the length of the ticket message is limited if youre non premium and you cannot add an image without premium either

[hollow pond]

I see, thank you @scenic forum !

[honest falcon]

Same

[scenic forum]

You need to reach out to their staff as they need to clear some channels

[drowsy galleon]

why im add bot to server alredy but dont show on dashboard

[scenic forum]

Can you run /permissionlevel on your server?

[drowsy galleon]

let me try tkx bro

[drowsy galleon]

need high role or not?

[scenic forum]

You should be able to use it anywhere in your server aslong as slash commands are enabled

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 12, 2025, 3:11 PM

[drowsy galleon]

ai cant find my server on here

[scenic forum]

Can you show having Administrator on the server thats not appearing on the list?

[drowsy galleon]

this

or role?

my english is bad sry

[scenic forum]

Show your role on the server having the permission Administrator enabled (The permission at the VERY bottom of role permissions)

[scenic forum]

This needs to be on to be able to access the dashboard (on YOUR role, not the bot role)

Or below

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 12, 2025, 3:17 PM

[jade topaz]

i want to ping

[restive condor]

Hi there! You will need to spell everyone correctly for the bot to ping

[jade topaz]

oh sorry thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2651)

[drowsy galleon]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #30 - 152)

[drowsy galleon]

Is ok now thanks bro

[manic nest]

Donde me puedo dirigirme para salirme de la agencia de beabee en tiktok gracias

[scenic forum]

@manic nest
Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[dusky nacelle]

Help plz i tried everything

[scenic forum]

Can you try using /debug?

[dusky nacelle]

Yes

It comes up with the same message

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions in side the channel it has been used on view channel, send message and embed links

[dusky nacelle]

Bro, I haven’t set up any permissions yet it’s default

[dusky nacelle]

But I can try

[dusky nacelle]

Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 153)

[wary oak]

como faco para cancelar minha assinatura?

[crimson oak]

Faça o seu caminho para #🎫│make-a-ticket

[mild crane]

how do i fix this

[restive condor]

Hey there! #🎫│make-a-ticket please

[honest elm]

How to fix it

[crimson oak]

This is because discore channel limit is 500, this server has attein this limit. Ask to their staff to repair it.

[crimson oak]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[crimson oak]

@bright pecan We cant do it for you, but you can follow theses tips

?

This is community support for the bot, not a admin search

The only way i can help you is following the aids above

@bright pecan

How can i help you then?

Follow the above aids

There are your anwser

[edgy delta]

how to customize the ticket

[crimson oak]

You mean the message in the embed?

[edgy delta]

yes and the welcome and everything

[crimson oak]

Go on the @pseudo glen dashboard

[crimson oak]

The go to messages, there all shortcut of all messages you can modify

[edgy delta]

thx dude

[iron night]

Gave +1 Rep to @crimson oak (current: #131 - 6)

[steel harbor]

keep getting this

[crimson oak]

Can you please run /debug?

[crimson oak]

To run the /debug commands @pseudo glen need Read Channels, Send Messages, Embed Links permissions, can you please after modifiying, run /debug?

[steel harbor]

thanks fixed it

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[scenic forum]

@delicate sigil ^limits the tickets a user can have on the server to specified number

[jaunty moss]

How can i create an new button?

I only have create ticket rn

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@jaunty moss ^You can do it via multipanel, youd need to create another panel for that purpose aswell tho

[jaunty moss]

I still dont understand it

[scenic forum]

multipanel means youre combining multiple panels aka buttons in your case into one ticket creation menu

[jaunty moss]

So it did it but it doesnt show up on my server

[scenic forum]

you'd need to send the panel again after doing the changes

[jaunty moss]

?

How

[jaunty moss]

Thank you very much @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 154)

[jaunty moss]

Sorry for all the questions but i have 1 more question its named create ticket and i did it as application

[scenic forum]

Select your panel -> Buttons -> create ticket -> Edit button -> Change Button text (do it for both panels, rename them as you wish to make it clear) and then resend the panel again

[jaunty moss]

THANK YOU

youre the best

[scenic forum]

Just ask away whenever, thats what this server is here for, dont feel bad about it

[jaunty moss]

Ok

Its my first time using it sooo

Yeah

[mortal stone]

There’s no catch up for ITV1 since Sunday.
Any idea what the issue could be?

[humble sequoia]

@mortal stone

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[river tulip]

how do you make the ticket auto close if some leave the sever?

[worldly helm]

Hey 👋
You can do that by using our automation feature. That requires a premium subscription.

[jaunty moss]

If i open an application ticket it only says @jaunty moss welcome how can i change it?

[river tulip]

k thx

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 928)

[jaunty moss]

In my server

[worldly helm]

Hey 👋
Please refer to the guide below.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

You're welcome! Glad I could help

[crimson oak]

Panel -> Automation -> Missing user check

[worldly helm]

I already helped them out. No need for double help 😄

Thanks for supporting users regardless.

[crimson oak]

(just sharing him where to find the function)

[jaunty moss]

So i have 2 buttons and if i do that it will show up on both buttons i only want it for 1 how can i only do it for 1?

[worldly helm]

That's possible. You just have to edit the right panel for that :)

[jaunty moss]

Ohhhh now i see it thx @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 929)

[worldly helm]

You're welcome! Thanks for choosing Ticket Tool

[jade topaz]

How to fix this?

[scenic forum]

Hey there!

«You don't have permissions to use this»

Are your members seeing this message when they try to open a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[jaunty moss]

So i did it and i want to ping a role and i just did @support staff in it but it doesnt work how do i make it work

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@jaunty moss ^

[jaunty moss]

So i did the @role name but it didnt work

[scenic forum]

Its case sensitive, did you type it correct?

[jaunty moss]

I think so

[scenic forum]

can you try using /id SelectRoleName

[jaunty moss]

Nevermind i will just not do it

[crimson oak]

Too bad, yet you will just have to execute the command and copy paste

[jaunty moss]

After a few mins struggling it worked!

[crimson oak]

Gg!

[jaunty moss]

I think bc i am on my phone rn

[crimson oak]

[worthy sorrel]

is there any mod here pls

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[raven creek]

How do I put ticket tool on my server?

[scenic forum]

You can click on @pseudo glen -> press Add App and then select your server

[raven creek]

oh i see. Thank you!

so

i use the /setup command, but it says:

[scenic forum]

Can you try using /debug?

[raven creek]

I'll try

it still says the same thing as when i used setup

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in view channel, send message and embed links

[worldly helm]

Sorry to interupt but these are the debug results ^

[scenic forum]

Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 930)

[worldly helm]

[raven creek]

i gave it all permissions.

[scenic forum]

Refer to the screenshot sent by Lias, Its lacking these permission inside the channel

[raven creek]

I think the main problem is that I have a macOS desktop

[scenic forum]

no

[raven creek]

ok

[scenic forum]

Your OS/Device doesnt have any difference on permissions in any form

You have most likely denied all permission with an ❌ above on the @ everyone role in the channel permission settings

[raven creek]

well it's 2012 and it will never let me download apps

like i've reached max updates: (10.7.15)

[scenic forum]

Your Device and/or operating system are not at fault for that permission setup

You need to change the bots permissions inside the channel permissions

[raven creek]

i know but for instance when im getting different apps

but it's not the real problem currently

[scenic forum]

This is support for @pseudo glen only

[raven creek]

Ok. It worked. Thank you so much for your help and time.

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 155)

[raven creek]

HOLD UP

so i put in the name of my panel and then it says interaction failed

any answer?

[scenic forum]

if you used the panel command you need to use the pannel ID, not name
If its your only panel you have, its 1

[raven creek]

no no no

[scenic forum]

Which command were you trying to use?

[scenic forum]

Thats odd, Can you try using setup again and see if that resolves?

[raven creek]

i'll try that

ok so how do I make it so now i just have the panel and people can use it if they need it

[scenic forum]

type $panel 1 inside the channel you want to have the ticket creation menu in

[raven creek]

ok

[plush crow]

how do u make it so that when they make a ticket right and they answered the questions it renames the ticket

[plush crow]

^

[quiet lagoon]

How do I make more then one option so it says make a selection so I press donate or support and more

@scenic forum

[scenic forum]

Please dont ping me

[quiet lagoon]

Okay

But can you answer my question please

Broooo

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[crimson oak]

@quiet lagoon here you go

[quiet lagoon]

Thank you

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[crimson oak]

@quiet lagoon or dropdown

[restive condor]

Hey there! So you'd like to use form answers from the form in the ticket name?

[plush crow]

yes

[restive condor]

You can use the {create.form.x} variable replacing x with your question number in your ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[plush crow]

is there a one time payment prem

[crimson oak]

You can make it without pay

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[crimson oak]

@plush crow ^

[plush crow]

so i can do that without prem

it says ticket open channel name is prem

[quiet lagoon]

Its kinda still too hard to make thi

[crimson oak]

Panel -> Forms ↓
Auto Display form results on the ticket message as an additionnel embed

This is free

[quiet lagoon]

K

[scenic forum]

Ill step in
Changing the ticket names automatically is premium only

[quiet lagoon]

Lol

[plush crow]

ok alr

[plush crow]

ty

[iron night]

Gave +1 Rep to @crimson oak (current: #120 - 7)

[crimson oak]

Ill step on your step
DO IT FREE

[restive condor]

One user per case please

There's no need for any of this

[restive condor]

Hi! Please feel free to #🎫│make-a-ticket so we can help you 😄

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic forum]

Thats something we cannot assist you with, you should file a report about that user to discord themself

It is a user

The user created the webhook, the webhook they used to damage your server

Then file a report about the user that invited the bot

Despite anything
You need to contact discord for report and possibly recovery sake

[magic bison]

.

[drifting pasture]

How do I make a ticket open from a bot sending a message like "?ticketopen <@user_ID> <Reason>"?

For example like a custom panel sent by saphire, and it sends a message in a channel, and makes the ticket?

Nevermind, documentation fixed it.

[high forge]

Hey I paid 30 dollars for 6 spinosaurus and I can’t join the bot please help me

[foggy sparrow]

Sigh

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[high forge]

My user is FaZe_Ale302

[foggy sparrow]

Read the message above you thank you^

[charred bane]

I have an question for anyone who knows

do I come here to try get unban from greenville??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[carmine surge]

Why I have got blacklist from the Rank Centre

[humble sequoia]

@carmine surge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fickle canopy]

how do i get rid off tickets

[scenic forum]

You mean close them?

[fickle canopy]

or delete some

so i can get more cause there is a limit of 500

[scenic forum]

As a member. There's nothing you can do besides contacting the staff
If you're staff. Just delete some channels

[fickle canopy]

oh ok thank you

[lavish gale]

i sent u a query @scenic forum

[marsh basin]

When creating 1:1 tickets, it says that the owner is not authorized.
The administrator can create tickets.

Ticket Owner Permissions on the homepage gave owner rights, but I can't. Why is that? 😭

[crimson oak]

Can you explain clearly what you wanna do?

[marsh basin]

a problematic phenomenon.

1. The user attempts to create a ticket.
2. No 1:1 ticket channel has been created.
   2-1. Unable to enter the created ticket channel because you do not have permission.

[crimson oak]

Can you please show the general options?

[marsh basin]

Here it is.
admin(manager): 블루, 블루통나무 관리자.
It's right to put only managers in Support Team Roles, right?

[crimson oak]

Support team is the role that have acces to the ticket (as moderator)

Can you please show categories? @marsh basin

[marsh basin]

Everyone in that role approached ticket.I want to make sure that only ticket creators can access it. Can't I?

oh. ok

[crimson oak]

You mean you want nobody see the ticket?

[marsh basin]

Yes, I only want to see the person who created the ticket and the administrator.

[crimson oak]

Then in support team put administrator.

Are you done @marsh basin?

[marsh basin]

yes. I've placed a administrator. on the support team.

[crimson oak]

Can you please run /debug in your server please?

[marsh basin]

Yes.

https://discordapp.com/channels/509192800865353738/662692902245498910/1405133351702237214

[crimson oak]

.

This is strange

So you mean the support team or the user cant acces to the ticket?

@marsh basin

[marsh basin]

Only users are inaccessible.

The user on the right (yyn011, 뜌몽) cannot access the ticket when creating the ticket.

[crimson oak]

But, he can see it

He is admin?

[marsh basin]

He is not a admin.

[crimson oak]

Click on #ticket-0018

It should work

[crimson oak]

User should have acces to the ticket, does it worked?

@marsh basin

[marsh basin]

It only says that there is no permission. The ticket creation above was created when I put all user permissions into the support team.

[crimson oak]

Oh i understand the problem

[marsh basin]

If you put all user permissions into the support team, all users can see the generated tickets. I want to make sure that only the person who created the contents of the ticket and the administrator can see it.

[crimson oak]

You mean you have to use this alternative for user can create the ticket, but you want to not use it?

I dont really understand the problem

[marsh basin]

I want to make sure that users can create tickets.

Tickets that can only be viewed by the person who made them and the administrator. I'm sorry. I'm not good at English, so I'm not good at explaining.

[crimson oak]

Panel → Buttons → Create Ticket

Support Team only

Allowed Roles (facultative)
Your members role

[marsh basin]

Oh, it's worked out. Thank you so much.!!!!!!

[crimson oak]

No problem (please say thank with my @ for rep )

[iron night]

Gave +1 Rep to @marsh basin (current: #411 - 1)

[marsh basin]

@crimson oak Yes, thank you so much ♡

[iron night]

Gave +1 Rep to @crimson oak (current: #116 - 8)

[fierce herald]

How to make a select menu so that you can choose an option, instead of just one button for all options?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[tacit sky]

I need help. ASAP.

Hello?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[somber yew]

@humble sequoia

[winged plover]

how do i use ticket tool?

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[candid badger]

How do I fix this?

I tried to make a ticket but it's shows me this

[crimson oak]

Are you staff on this server?

[candid badger]

No

[crimson oak]

The server has attein 500 channels limits, ask to their staff to delete some ticket.

[candid badger]

Ok

[winged plover]

tysm!

[tranquil crag]

Sup admins

i need help

@lunar solar @timber kernel

@wide patrol

i need help

Someone reply to me

[wide patrol]

Hey, how can i help you?

[tranquil crag]

Sup friend

i have a problem with tickets in my server

When i create a ticket insted of going in the tickets category it goes in another category insted of the one i selected

for the support team to reply to the ticket it does not go in the right category

so i dont get to know which tiket it is

[wide patrol]

Have you checked if the tickets are set to be created inside the “Tickets” category?

You can verify this in:
👉 Panel Configs → Category → “Category Created/Opened”

[tranquil crag]

yep i did that

i selected the category in which the created ticket should go

[unkempt patrol]

Category Issues
51699b5e-f50c-11ed-a05b-0242ac120003 hash errors, causes and solutions

how to fix it

[tranquil crag]

but whenever i create a ticket it goes in the same category but i have selected diffrent categorys for all three

[tranquil crag]

sir can you join the server in dm so you can see whats the problem

[wide patrol]

This error is caused when the bot has issues locating the category you picked or is unable to add a new channel in the category.

To solve this you can:
👉 Visit your Category Options in your Dashboard and look for a ~ Deleted ~ category in order to replace it with a valid category

[gritty gale]

my server isn't showing up in the managing stuff (i already refreshed and tried to add the bot again.) how do i fix this? and i alr gave it every permission

[wide patrol]

I understand the issue, and it should work with the settings I mentioned earlier.
Could you also check if the Ticket Tool role has the necessary permissions to create channels in that category?

[tranquil crag]

let me check

[tranquil crag]

still not fixed

[tranquil crag]

i tried this

sir i watched a yt tutorial on how to make a dropdown menu ticket

like spended so much time on it

and its not working perfectly

Like join the server and see the problem

[crimson oak]

Support staff will not join your server

[tranquil crag]

then can you watch my screen share

i show you whats the problem

where is that option>

[crimson oak]

Try to sync servers

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[tranquil crag]

sir

[wide patrol]

@gritty gale

[tranquil crag]

tiemper

[crimson oak]

Rep steal

[tranquil crag]

sir can you watch my screen share atleast

[crimson oak]

Please send a screen of Panel -> Category/Opened?

[tranquil crag]

wait

i deleted the categorys and am making them again

[crimson oak]

Does you saved after modifiying?

[pseudo ravine]

Please do not interrupt while someone else is helping, especially if it’s a staff member

[tranquil crag]

yep its saved

let me record a video

and show you

here is the video

now whats the problem here?

[alpine holly]

Is it possible to change which category closed tickets are moved to? And if so how as me and my friend can’t find it

[tranquil crag]

the page in the video

go to the ticket bot dashboard

[alpine holly]

Ahhh thank you

Thanks @tranquil crag

[iron night]

Gave +1 Rep to @tranquil crag (current: #411 - 1)

[tranquil crag]

support team wbu my help?

:(

[tranquil crag]

you arent a staff so i can mention you

[crimson oak]

Watching

[tranquil crag]

@crimson oak

alr

i think thats a bug

[tranquil crag]

its not that long :/

[crimson oak]

Bad wifi

[tranquil crag]

breh

[crimson oak]

Downloading the video

[tranquil crag]

why

[crimson oak]

Why you delete the video

@tranquil crag

[halcyon jetty]

Bonjour je suis pas sur detre au bon endroit mais j'aimerais un test 48h svp

[crimson oak]

Quoi?

[halcyon jetty]

Suis je au bon endroit pour le renouvellement ou nouvel abonnement ?

[tranquil crag]

idk

here bro

man support team is bad

[scenic plinth]

Just be patient...

[tranquil crag]

sure man

[tranquil crag]

yo/

bro?

bro????????

[crimson oak]

Bonjour! #📌│automated-support dans billing

[tranquil crag]

breh

solve my damm problem

is the video downloaded?

[crimson oak]

Im lagging brother

[tranquil crag]

brotha

it has been like more than hour

[crimson oak]

I cannot watch your video just screen multiple time

[tranquil crag]

watch my damm screen share

ok?

[scenic plinth]

Alright lets quit with the attitude.

[tranquil crag]

sir i am angry bec of ur bad support team

member replys to me

but support team does not

what is this mann

i dont have time and yall are making me wait for hours

[scenic plinth]

This is a volunteer community support channel; member assistance is more than welcome here.

[tranquil crag]

sure man

[scenic plinth]

Your disrespect and pinging staff isn't though.

[crimson oak]

All you want go into community support

[tranquil crag]

but what are supporters for

[scenic plinth]

To support, like the title of the role states. They aren't entitled to be monitoring this channel 24/7 though.

[tranquil crag]

bro thats bad

[tranquil crag]

insted of replying to me you can help me solve it

but you dont wana help

i gotta afk

[crimson oak]

@tranquil crag i think you damn reversed your 2 panels

Stop make mad everyone for your damn mistake

[scenic plinth]

I never said or implied that. I am stating this is a community assistance channel, and members are more than welcome to volunteer their time to assist others in this channel. If you wanted support directly, you could have made a ticket to contact us. Support members are in no way required to assist you or to be monitoring this channel constantly, and when they are pinged by a member, their first impressions aren't to exactly asssit you. Not to mention two people offering support simultaneously isn't ideal.

Please provide your servers ID so I can have a look at your panel directly.

[scenic plinth]

Let's drop it, I will help them from here. Thank you for offering your help.

[iron night]

Gave +1 Rep to @crimson oak (current: #109 - 9)

[tranquil crag]

reversed?

how do i solve it?

i cloned it then changed the settings

man i am new in this bot

how did i reversed it

[scenic plinth]

Can you provide your servers ID like I have asked?

[tranquil crag]

let me see

1381487332808462406

here

[scenic plinth]

Which panel are you having issues with and what category are you intending for your tickets to go to?

[tranquil crag]

pannel?

idk about pannel

Basicly i have 3 tickets, for all of them i made diff categorys

but when i create a ticket it goes in only one category for all tickets

for 2 panels i guess

[scenic plinth]

You have 3 panels for 3 different ticket types. Are the tickets going to the top of your channel list when you attempt to create them?

[tranquil crag]

yep the tickets are going in the 1st category

so whats the fix?

[scenic plinth]

As you're using a 3rd party bot to create tickes for you using the command feature, as I've seen from the videos you decided to delete, you need to create seperate channels / forum posts to have the bot monitor for each panel. Right now you are having all 3 of your ticket panels open a ticket from one channel, which is causing it to open only one ticket type.

Go to Menu -> Command Style and make sure the channel you have selected is different for each category.

[tranquil crag]

the ticket logs channel i need to change it for all 3?

[scenic plinth]

That is what I said, yes.

[tranquil crag]

Ohh

alr

[scenic plinth]

Please stop frequently deleting your videos/screenshots if you expect me to help and understand your issue.

[tranquil crag]

sir its still not fixed

heres the video

i created diff logs channel for all 3 but still the same thing happening

what now?

[scenic plinth]

You have shared the same video...

[tranquil crag]

yep but it has the same problem

the new channels see

[scenic plinth]

Have you made changes to Sapphire's command triggers to ensure it is now putting the commands in the new channels to reflect the changes on our dashboard you have just made?

[tranquil crag]

nope

[scenic plinth]

...then do that.

[tranquil crag]

its fixed tysm

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth (current: #13 - 475)

[tranquil crag]

thanks @scenic plinth

thank you for the help

[scenic plinth]

[tranquil crag]

thanks @scenic plinth

alr cya

[light fable]

Anyone have a general idea what causes this?

[lunar solar]

The suggested at the top?

[light fable]

Them appearing there yes

[obsidian igloo]

what should I do when this come

[lunar solar]

It's a Discord feature that suggests channels when someone doesn't follow all channels / categories in the Discord. Only people with access can see the suggestions of tickets, simple fix is to have the staff member follow the tickets category in your Discord.

[light fable]

Create a second category, tie it to your panel, and make sure the bot has permissions (Administrator recommended) I think

[obsidian igloo]

ok ty

[iron night]

Gave +1 Rep to @light fable (current: #411 - 1)

[light fable]

No not that. I’ll show you. I have specific categories for panels

They shouldn’t be appearing where they were

[lunar solar]

You are talking about this yes?

[light fable]

Yes. The tickets showing up at the top of the server under suggested, rather than in their categories

Is it the staff member’s fault for not following something?

[lunar solar]

Suggested is client side for that staff member, it's only like that for them

All they need to do is go to Channels & Roles at the top of the server, go to the category where those tickets are from and follow category

[light fable]

Got it! I could see that. Was something I missed and I appreciate you

[lunar solar]

The other solution is to show all channels

But it's purely client side

[lunar solar]

No worries

[violet turtle]

hi

i need help'

[scenic forum]

Please state with what you need help, otherwise people aren't able to assist you

[humble sequoia]

━━ 🥝Kitt👑's inquiry has been moved to a ticket ━━

[violet turtle]

sorry i was eating

[scenic forum]

All good, there should be a ticket open now where a staff member will assist you in

[violet turtle]

yes

[rancid rune]

Hello

[humble sequoia]

https://nohello.net/

[silk arch]

guys

Hello, I'm having an issue with the Ticket Tool web dashboard. I'm trying to set up a message to automatically tag my moderators (@Moderator and @Trial Moderator) when a new ticket is opened.

can someone help?

i want like this

tag mods

[tribal cedar]

Pings do not work in embedded msgs

I add a regular text message with the ping

[silk arch]

I need to do manuel?

[tribal cedar]

No You can add another message

And put it there

Lemme see whatcha got on your screen

[silk arch]

How can I do this

[tribal cedar]

Screen shot the message config place

No I mean go to where you add a message for that

[silk arch]

which one?

[hollow shell]

Hi, can someone help me with this?

[silk arch]

I think it is server problem or they gived low perm for members

[hollow shell]

How can we fix this?

[silk arch]

give more perm for members

[tribal cedar]

Add a message here and use your tags there

[tribal cedar]

Did you fix this problem?

[wise zenith]

How do i set up a way for members to make tickets to verify? Every time I try to do the / help and ask it for help and give it a searched question it doesn't work

[tribal cedar]

What are you trying to do exactly? Make users open a ticket before they get verified?

[wise zenith]

Yes essentially

[idle notch]

how do i

add like ticket tool thing

the create button

Like how am i suppose to do this

[crimson oak]

Wdym?

You want to setup the panel?

[idle notch]

yeah

i need help :/

[crimson oak]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[crimson oak]

@idle notch here you go

Follow theses tips

[idle notch]

hm

alr tysm

WWW MAN

[crimson oak]

Yo nice

(i think you should ping me by saying tysm for rep )

@idle notch

[idle notch]

yeah?

[crimson oak]

(i think you should ping me by saying tysm for rep )

[violet turtle]

i need help

with making questions to my ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pseudo ravine]

There’s no need to ask for reps, especially asking multiple times. They can do so if they want without the request

[vital turret]

How do I set up ticket tool

Like so. They can create a ticket with pressing a button in the channel

[crimson oak]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[crimson oak]

@vital turret

This should help

[shy phoenix]

this is the issue

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vital turret]

@crimson oak

It didnt.work

[crimson oak]

Can your run /debug in your server please?

[vital turret]

I have all perms)

[crimson oak]

To run the /debug commands @pseudo glen need Read Channels, Send Messages, Embed Links permissions, can you please after modifiying, run /debug?

[vital turret]

Hey so it isnt working could u do it? I can give you the needed perms to do it

Then you can leave i have done all the steps it says the same thing

[crimson oak]

Does you gived to ticket Tool role Read Channels Send Messages and Embed Links?

[vital turret]

Yea

Its not working at all

[vital turret]

Dms

[restive condor]

Please keep support to this channel

[crimson oak]

Im not anwsering DM

[vital turret]

I cant get it to work at all even after I did what u have said. Could you do it i have sent you the inv link if you can or if you have someone who can?

[crimson oak]

Sorry, the support stay here, if you have done it, then run again /debug and add to ticket tool the perms that he request

[lofty zenith]

hey can someone help, i make 2nd ticket for my srvr and when someone open it goes at the top and i dont like that. it should go under my ticket channel. how do i fix?

[crimson oak]

Panel -> Categories

Categories/Opened (facultative)
Put your categories

Categories/closed (facultative)
Put your categories

[lofty zenith]

my friend am i stupid i no see?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[lofty zenith]

right here?

[pseudo ravine]

Please refer to the guide previously sent

[old falcon]

anyone familar with
Users in transcript
{transcript_users}

im trying to pull this info from the RAW data

[green void]

why dosnt the server that i invited ticket tool to pop up on dashborad

[scenic forum]

Hey
Can you please open a ticket at #premium-tickets

[scenic forum]

Can you run /permissionlevel on your server and tell me the result

[green void]

what you mean by that?

can you be more exakt?

[scenic forum]

That you run the specified command and tell me the bots response

[green void]

Ticket Tool
APP
— 10:21 PM
User permission level with Ticket Tool
@BOOGIE is permission level: 0 (User)

this is what it said

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 13, 2025, 8:22 PM

[raw nova]

Hello everyone, I read in the Terms of Service that commercial use is prohibited. Is there a way to enable this by purchasing a separate license?
Or is commercial use completely prohibited?

[green void]

i am the admin

[scenic forum]

Can you show your role having the permission Administrator?

[crimson oak]

Hi! I think you should make your way to #🎫│make-a-ticket

[green void]

wait i dont how do i get it

[scenic forum]

You either need a role with the permission Administrator or have an admin set a dashboard role to access it. Otherwise you cannot access the dashboard even if you invited the bot

[green void]

alright thx for the help i fixed it

[icy thistle]

So, I simply can't open a ticket in a server

To verify my id

It's been days since I entered and I simply can't click here

[scenic forum]

1. Is your discord account verified itself? (Email/phone number)
2. At the bottom. Can you try finishing the "tasks" and see if it may become available afterwards if 1 is verified

[icy thistle]

Oh, finishing the "tasks" worked, thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 157)

[pulsar kernel]

When I try to make ticket tool ping a role it won’t and it says unknown user. The role id is right. I need help

[mortal blade]

Hola Garena,
Tengo un problema con mi cuenta de Free Fire.
Mi UID es 6581339178 y mi nombre en el juego es MG Adoufòkè.
El problema es que no puedo unirme a un equipo ni jugar en escuadra.
Ya he intentado varias veces y he seguido las instrucciones, pero el problema continúa.

Por favor, revisen mi cuenta y ayúdenme a resolverlo lo antes posible.

Gracias por su atención?

[scenic forum]

you need to use <@&RoleID>
Youre probably missing the &

[humble sequoia]

@mortal blade

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[pulsar kernel]

Lemme try it rq

[pulsar kernel]

Thank you it worked

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 158)

[hollow pond]

how do I make it so tickets don't show up at the very top of my server but instead underneath a category?

[pulsar kernel]

Ok I have a problem now it pings the role but the role doesn’t have access to it and on discord it says they have access to it

[hollow pond]

I went to category options on the dashboard and put in two channel categories but the tickets are still outside

[restive condor]

Hey there! Are you testing this with brand new tickets?

[pulsar kernel]

Ok I have a problem now it pings the role but the role doesn’t have access to it and on discord it says they have access to it

[hollow pond]

Oh, I am not 😅

Do I just manually move the old tickets to the right category?

[restive condor]

Yep, that works

[restive condor]

Hey there! So your staff don't have access to the ticket channels?

[pulsar kernel]

Yes they don’t have access to it

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

See above please ^

[pulsar kernel]

Where is that at on mobile?

[pulsar kernel]

I found it nvm thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2656)

[mortal blade]

Hola, tengo un problema con mi cuenta de Free Fire.
Mi UID es 6581339178 y mi nombre en el juego es MG Adoufòkè.

El problema es que no puedo unirme a un equipo ni jugar en escuadra.
Ya he intentado varias veces y he seguido las instrucciones, pero el problema continúa.

Por favor, revisen mi cuenta y ayúdenme a resolverlo lo antes posible.

Gracias por su atención.

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[mortal blade]

Hola, tengo un problema con mi cuenta de Free Fire.
Mi UID es 6581339178 y mi nombre en el juego es MG Adoufòkè.

El problema es que no puedo unirme a un equipo ni jugar en escuadra.
Ya he intentado varias veces y he seguido las instrucciones, pero el problema continúa.

Por favor, revisen mi cuenta y ayúdenme a resolverlo lo antes posible.

Gracias por su atención.

[pseudo ravine]

You've been told multiple times you're in the wrong place

[sweet cargo]

Hello i am looking for a staff member

Please ping me when a staff member is here

[restive condor]

Please ask your question and a staff member will get back to when they're available

[sweet cargo]

The question may be a little weird though

[sweet cargo]

Nvm

[orchid cloud]

Iss thiss where U get a ticket?

[foggy sparrow]

MAN!! Estas en el lugar Equivocado LEA!!

[dark iris]

Hi, I joined here for help.

I need help. I stopped playing for a few months, maybe a year, but today I realized I've been banned from the game and can't log in. Who should I contact to help me resolve this issue?

[hushed lake]

Hum, I think you are in the wrong server. This is a support server about @pseudo glen the bot itself

[humble sequoia]

@dark iris

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow pond]

I’m still getting tickets showing up outside of the category that they’re supposed to be in, how do I fix this?

[smoky osprey]

only 3 servers are displayed although I have ticket tool on over 10

[white pendant]

The bot is down ?

[mortal blade]

Hola, tengo un problema con mi cuenta de Free Fire.
Mi UID es 6581339178 y mi nombre en el juego es MG Adoufòkè.

El problema es que no puedo unirme a un equipo ni jugar en escuadra.
Ya he intentado varias veces y he seguido las instrucciones, pero el problema continúa.

Por favor, revisen mi cuenta y ayúdenme a resolverlo lo antes posible.

Gracias por su atención.

[fluid temple]

how do i add "claim tickets"

[humble sequoia]

@mortal blade

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@fluid temple ^ the bottom one
Its a premium feature

[gusty estuary]

Hi

We’re facing issues with TT in our server but the bot doesn’t seem to be down

[scenic forum]

Hey
Could you elaborate what kind of issues?

[gusty estuary]

We can’t use any of the commands

[scenic forum]

What does the bot say when you use them?

[gusty estuary]

"This interaction failed."

[scenic forum]

Can you run /debug in the same channel you get the error in please

[gusty estuary]

Slash commands don't work for us either at the moment

[scenic forum]

They don't appear at all? Or they give an error?

[gusty estuary]

We receive this message

[scenic forum]

Hmm
Could you show a screenshot of the bot responding with that when doing /debug?

[gusty estuary]

Oh, seems like we don't have premium anymore even though we're a partner 🤔

[scenic forum]

The best of Action would be #🎫│make-a-ticket in that case

[gusty estuary]

I see, thank you!

[serene silo]

I would like to make a ticket with several selections. I am a graphic designer and my members would like to have several ticket categories, therefore a panel with several choices, except that I can't find any tutorials on youtube please help me

[humble sequoia]

━━ Wqhs's inquiry has been moved to a ticket ━━

[jaunty moss]

i forgot how to edit a message when you open a ticket

how do i do that

now it says welcome user

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@jaunty moss ^

[jaunty moss]

thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 159)

[hollow pond]

How do I make the new tickets show up in the channel category I want? Instead of just appearing at the top of my server channels list

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[worldly helm]

Hey 👋
Please refer to the guide above ^

[violet turtle]

i need help it says this interaction failed when i was gonna make a new panel

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[icy pewter]

I need help, when i try to login on the dashboard it says I do not have access to the server

[restive condor]

Hey there! Please #🎫│make-a-ticket

[mortal blade]

Hola Garena,
Tengo un problema con mi cuenta de Free Fire.
Mi UID es 6581339178 y mi nombre en el juego es MG Adoufòkè.
El problema es que no puedo unirme a un equipo ni jugar en escuadra.
Ya he intentado varias veces y he seguido las instrucciones, pero el problema continúa.

Por favor, revisen mi cuenta y ayúdenme a resolverlo lo antes posible.

Gracias por su atención?

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[patent galleon]

In new to discord. Messed up and got confused which chat I was in. Does anyone know how to get rid of temporary ban?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[halcyon owl]

Wie fix ich Anwendung reagiert nicht?

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[naive summit]

How to create my ticket??

[crimson oak]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[crimson oak]

@naive summit Please refer to the guide above

[warm hare]

how do i add custom discord emojis to the ticket name

[restive condor]

Hey there! It's not possible to use server emojis in channel names unfortunately

[crimson oak]

Hello! How do i change ticket channel names?

[warm hare]

hi dont know if i explained it well but i meant something like this

[warm hare]

hi have you got your ticket set to dropdown

[restive condor]

Ah, so in the create ticket button. Dashboard > Panel Configs > Buttons > Create Ticket Button

Use the $id command on your server followed by the custom emoji and then paste the response onto the "Button Emoji" field

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[restive condor]

Like so ^

[warm hare]

Thank you so much

[crimson oak]

Yes

[topaz orchid]

how to make Transcript go to dms?

[restive condor]

Hey there! Dashboard > Panel Configs > Transcript > DM transcript to ticket owner
-# Automatic DM transcripts are a premium feature

[restive condor]

Hey there! See below please

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[warm hare]

does that still work for dropdown menu

[topaz orchid]

where pls

[restive condor]

Direct Message Transcript

[topaz orchid]

ok thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2658)

[restive condor]

You can use the same format, yes, but put it in your Dashboard > Panel Configs > Dropdown Style

[warm hare]

okay thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2659)

[mortal blade]

Hola, tengo un problema con mi cuenta de Free Fire.
Mi UID es 6581339178 y mi nombre en el juego es MG Adoufòkè.

El problema es que no puedo unirme a un equipo ni jugar en escuadra.
Ya he intentado varias veces y he seguido las instrucciones, pero el problema continúa.

Por favor, revisen mi cuenta y ayúdenme a resolverlo lo antes posible.

Gracias por su atención.

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[rich coral]

Bonjour, je suis dans l'impossibilité de programmer ticket tool ? Est ce normal ?

[hollow pond]

Hi sorry for not responding sooner! I’ve already done this but it still shows up outside of the categories i put

[crimson oak]

Salut! Pour des langues autres de anglais tu vas devoir aller dans #🎫│make-a-ticket

[queen ibex]

he probably does need to go to a ticket, however any language can be used in #🆘│community-support

[humble sequoia]

━━ Happy Stolas's inquiry has been moved to a ticket ━━

[small wagon]

وت

[dry crow]

In washiez there is a group that needs help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lucid hawk]

Queria falar direito com ADM servidor 8

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[hexed scroll]

Please, I need to speak to support urgently. I've been trying to contact you all day.

And for the scammers, don't send messages to my DM because I don't respond.

I don't see the option to submit a ticket.

[scenic forum]

If the matter is really ticket tool related (the discord bot) please #🎫│make-a-ticket if its not you're in the wrong server and we are unable to assist you in any way

[winged plover]

how do you rename a ticket?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[crimson oak]

You can refer to the guide above @winged plover

[rose glen]

How to make the same questionnaire when creating a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[winged plover]

isn't there a easier command?

[crimson oak]

Wdym?

[crude birch]

for some reason the missing user check is active though I don't have premium on the server. I'd like to disable it but I can't

[rose glen]

You have a video, I can't figure it out.

[crimson oak]

You should #🎫│make-a-ticket

[tawny summit]

@scenic forum

Look

[scenic forum]

Can you click the bot on the invite message and see if its actually not on the server

[scenic forum]

Can you check your servers Audit Logs

See if something kicks it

[tawny summit]

Okay

Ohhh

what the fuck is cybershield

[scenic forum]

A bot on your server

[tawny summit]

Yeah I

[scenic forum]

Most likely some sort of security bot

[tawny summit]

Im gonna delete it

[olive rose]

Hi! I really enjoy Survive a Week in the Woods — I’ve done about 70 runs.
Suggestion: add a small persistent meta-currency (1–3 coins per run) for tiny permanent upgrades, e.g. small % increases to damage, slight movement speed boosts, slower hunger drain, slightly faster health regeneration, increased starting resources, and optional cosmetics. This could boost replayability without breaking balance.

[humble sequoia]

@olive rose

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tawny summit]

Yup done

[scenic forum]

Should work normally now

[tawny summit]

Ty Leon

yes

[scenic forum]

@olive rose please dont dm me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy sparrow]

Bruh

Weird I got a lag spike

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[scenic forum]

@plush crow ^look above

[plush crow]

Okok

[shy condor]

my ticket tool keeps saying application didnt respond

[crimson oak]

Can you run /debug?

[shy condor]

lemme try

[shy condor]

shows the same thing

[crimson oak]

Does you gived to ticket Tool role Read Channels Send Messages and Embed Links?

[shy condor]

lemme do that rq thnks

[shy condor]

that worked

thnks

[crimson oak]

Can you run again /debug and send here the message?

[crimson oak]

Perfect, have a good day

[astral rose]

I made a ticket webhook, sapphire/ticket tools but when I press open ticket button there is no ticket that is open only the command that says the ticket it open. No actual ticket itself

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@astral rose did you follow the steps above?

[astral rose]

First thing I did

@scenic forum

[scenic forum]

So

1. Sapphire is whitelisted by ticket tool?
2. Sapphire reponds with $new USER when its webhook is pressed?
3. Command style is enabled?

[astral rose]

What you mean whitelisted?

[scenic forum]

https://i.imgur.com/IAF8Mq1.png

[astral rose]

2, 3 yes

[astral rose]

Yes didnt you already ask me that?

[scenic forum]

You didnt know what whitelisted meant so i showed you

[scenic forum]

Can you show me a screenshot of all 3? (dont send more than 3 images at once because of automod)

[stray bobcat]

Which server is it?

[astral rose]

This what you mean by command style right? @scenic forum

[astral rose]

Mine

[scenic forum]

ill let Meowenix take over

[stray bobcat]

You don't HAVE to 🙂 But yeah I was just gonna see if I can see what is wrong

In which channel did your bot post those commands?

[astral rose]

$new support?

[stray bobcat]

+rep @scenic forum Thanks for your valuable help to this person 🙂

[iron night]

Gave +1 Rep to @scenic forum (current: #29 - 160)

[stray bobcat]

Currently, your TicketTool is set to accept commands on the #996978293549051996 channel

So if the command isn't in that channel, it will not work.

If you want to change the channel, Click on Panel Configs > Command Style

And ensure the channel that is selected is the one you want

[astral rose]

I want $new support to be sent there

So its not in any other channels

[stray bobcat]

in the #996978293549051996 channel?

[astral rose]

The problem is the ticket is not being created

[astral rose]

Yes dont want it to be shown

[stray bobcat]

Okay.

I'll create a ticket for you, we shall continue in there, if you don't mind 🙂

[astral rose]

Ok

[rocky cloak]

Yo guys how can I open camera on voice rooms

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fossil trail]

so

i added ticket tool to my server

and i deleted a ticket manualy through discord

now it doesnt work

[scenic forum]

You cant create more tickets?

[fossil trail]

exactly

[scenic forum]

What does the bot say when you try to?

[fossil trail]

wait

nevermind now it works thanks tho

it said before something like bot cant open a ticket

thought its bc i closed it through discord and not by the comand

Thanks tho

[winter idol]

Boa noite

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[orchid cloud]

Tickets

Why is it when I say my reason for that ticket is says Ur in the wrong place

[scenic forum]

Because youre most likely in the wrong place

[orchid cloud]

😑

[scenic forum]

This is support for the @pseudo glen bot

[orchid cloud]

What that mean

[scenic forum]

That this support server is only support for the discord bot called Ticket tool and nothing else

[orchid cloud]

Well I got a invite of a guy who said this is were U get Ur stuff back on azure latch

[scenic forum]

The guy trolled you if thats the case

This server only handles the discord bot @pseudo glen