🆘│community-support

[opal wagon]

You invited tickettool to the server and refreshed your page after as well?

[queen lion]

Yup it was working and everything before now that my seever got raided i went to set it up again and thats what i get

[echo yacht]

What’s the server id/name?

[opal wagon]

Might be a discord issue since ur server got raided and ticket tool might lock it down because of it

Just make a support ticket

[queen lion]

Give me a second

[queen lion]

1396810449147662427

[queen lion]

Oh

[echo yacht]

The server looks fine to me. Sync your servers and/or log out and log in back to you account.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[queen lion]

Alright give me a second

Nothing worked

[opal wagon]

Maybe try removing ticket tool from ur server and re inviting it

[queen lion]

Hmm will do that

[queen lion]

It did actually work thank you so much for helping!!

[iron night]

Gave +1 Rep to @opal wagon (current: #408 - 1)

[queen lion]

W man

[opal wagon]

Gotchu

[earnest lava]

hi is there any way to disable members being able to send photos inside tickets? ive looked through the dashboard and cant figure out how to do it

[scenic forum]

Permissions -> ticket owner permissions -> edit opened -> attach files + embed links ❌

[earnest lava]

omg thank you<3<3

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 120)

[small inlet]

Hello! Hope everyone is doing great!
I have a question…. I’m making my own discord server and I would like to know how can I make that when one person make a tick of support, it makes like a private channel with the mods and only the person that want help?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[echo yacht]

@small inlet Follow the steps detailed above ⬆️

[small inlet]

Thanks! Just one thing, when i try to open the dashboard it says i need to verify my discord first but how or where do i do that?

[iron night]

Gave +1 Rep to @echo yacht (current: #29 - 152)

[echo yacht]

Go to your Discord settings and “My Account”, you’ll see something related

[hardy sierra]

so invited the bot to a sever i’m trying to help out and when i go to the dashboard i don’t see the server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[echo yacht]

Read the embed with instructions above ⬆️

[small inlet]

Oh so now i did it thanks! But how can i change the thing that when someone request support, that person and mods can see like the new channel that the bot creats?

[iron night]

Gave +1 Rep to @echo yacht (current: #29 - 153)

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[echo yacht]

@small inlet ⬆️

[static hill]

Hi! i have an issue where when we create a ticket, it doesnt show up a reason, and i dont like using $new , is there any other way to fix it?

[fervent rover]

Hi I am having an issue with my tickets not spawning, I’ve set it to a specific category and also tried without setting a category and still no tickets.

[static hill]

Have you tried given the bot permission to send messages?

[fervent rover]

The bot has all permissions

[static hill]

Then idk lmao

[fervent rover]

Neither 😅
It’s working for my other servers but I’ve just created a new one and it’s only this one server

[static hill]

is anyone there for my issue going on?

[snow plover]

I have issue cuz the bot is OFFLINE

[scenic forum]

its not

[snow plover]

For my server it is

[flat vine]

hello i wanted to ask why my client in my ticket says that the message deletes after a hour or so idk when it just deletes after she comes back to check it?

[scenic forum]

Can you show the bot not responding

[scenic forum]

Can you run /debug on the server?

[snow plover]

Wym

[scenic forum]

Use ticket tools debug, not any other bot.

[scenic forum]

Can you elaborate?

[snow plover]

There aint no other commands on the bot that says debug

[scenic forum]

can you type /debug and show the options not having ticket tool included?

[flat vine]

like we talked in the ticket but she said the message deleted and it shows half the chat in my pic the other it shows it’s gone idk how to explain the message just deletes after she goes away for a few

[scenic forum]

Do the message delete only on her end or on your end aswell?

[flat vine]

hers

[snow plover]

Ok its fixed but i cant delete old tickets because i recently renamed channels

[scenic forum]

Did any other tickets also have these issues?

[flat vine]

uhm she is my first customer so idek..

😭

[muted wind]

Rate this

[scenic forum]

Im not sure
You could either try enabling view message history
Select panel -> Permissions -> Ticket owner permission -> Edit opened -> View message history ✅ if that doesnt work you'd have to open a ticket at #🎫│make-a-ticket

[scenic forum]

This is a support channel.

[muted wind]

My bad

[scenic forum]

using $delete doesnt work?

[snow plover]

Ye

It give interaction error

Same with debug

[scenic forum]

are you sure the bot has permission View channel . Send message and embed links?

[snow plover]

Well yeah

[scenic forum]

Then please open a ticket at #🎫│make-a-ticket and get a staff members help as im not sure what the issue is

[flat vine]

okey ty

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 121)

[echo yacht]

I don’t think so.

The bot is missing the View Channels permissions in that ticket

Watch the permissions settings for that category and make sure Ticket Tool has the proper permissions to work

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[wary blade]

how do i blacklist a role from opening tickets

[devout plank]

Hello, good evening, a while ago I wanted to claim an order I made, but an error comes out. And I would like to know if someone can help me solve this. Thank you

[chilly summit]

Hi. I'm trying to understand how to automatically delete ticket when ticket is closed.

[devout plank]

That’s what I get when I try to claim it, although no one gives me a solution yet

And I would like to know if you guys can do something so that I can finish this order I made

[restive condor]

Hey there! The server has reached the channel limit, there's nothing you can do

Please contact that server's staff team

[restive condor]

Hey there! Dashboard > Panel Configs > General > Disable Two Step Ticket

[chilly summit]

Thanks!

[weary ingot]

does anyone know why it says support ticket when its clearly middleman ticket?

im so confused

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vast walrus]

what why the error! ||@mystic hound||

[mystic hound]

There's more than likely an explanation of the error right below this. Also you can open a ticket if you need help, please don't ping staff here. #🎫│make-a-ticket

[vast walrus]

ok thank you

[iron night]

Gave +1 Rep to @mystic hound (current: #22 - 339)

[vast walrus]

what 24 - 28 hour no i need Solve the problem now

[cosmic cargo]

Hello, I tried to integrate Ticket Tool with the Sapphire bot, and the integration worked, but I had activated the bot form, and with the method I used, the form is not being displayed. I looked for alternative ways and found some, but I would need the ID of the panel I'm using, and I don't see that information available anywhere

[austere forge]

The "panel ID" is the number to the left of the panel name in the dashboard

[cosmic cargo]

I see that on support commands, but i didn't identify where id this number on dashboard

[cosmic cargo]

In all the references I saw, the id was a huge number, like a code, I didn't imagine it would just be the position number, thank you, I will try

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1126)

[austere forge]

no problem

[leaden ruin]

what do i do

https://docs.tickettool.xyz/debugging/errors/4f11290a-f4d3-11ed-a05b-0242ac120003

[austere forge]

Are you a regular member trying to create a ticket on this server right?

[normal bramble]

Hi, yes I'm just a regular member on this server. I tried to create a ticket, but I got this error: "Channel limit of 500". Because of that, I can’t create the ticket. Can someone please check this or let an admin know? Thank you!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[queen sluice]

hello, i'm a co-owner in my discord server but every time i try to acces the panel configs it says i don't have permissions to acces ticket tool, can anyone help me with that?

[scenic forum]

Hello, do you have Administrator on the server?

[queen sluice]

idk i'm new how can i see

[scenic forum]

Server settings -> your role -> permissions and then at the very bottom Administrator has to be turned on or be put as the dashboard role by the owner

[queen sluice]

okay and then

[scenic forum]

Once it's turned on you have access the dashboard

[queen sluice]

okay thank you very much

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 122)

[normal bramble]

Hi, I tried to create a ticket in the Flex City server but I got an error saying "Channel limit of 500". I also asked in the Ticket Tool support server and they told me to contact a mod/admin from Flex City. Can you please help me or let someone know? My account is banned and I want to appeal. Username:SANDUNA🙏

[scenic forum]

We can't assist you sadly as we don't know who you should contact

[normal bramble]

Ok 🥺

[harsh basalt]

Tried to set up the bot but it says application does not respond

[austere forge]

Please run the command /debug in the channel where you try the commands

[harsh basalt]

Did

That also did application did not respond

[austere forge]

All permissions marked with ❌ are missing in that channel

[harsh basalt]

K

[opaque hound]

Where can I see all my old tickets that I once hated?

[muted wind]

You can't see your old tickets unless they were transcripted

[signal folio]

hi everyone! for some reason no one in my server is able to submit a ticket, and i as an admin with all permissions am unable to close a ticket...should i remove and readd the bot?

[hollow furnace]

I’m trying to setup ticket tool for my business discord. Iv invited the bot but when I go to the website to manage it does not appear

[restive condor]

Hi there! Are you getting any error messages?

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[raw galleon]

Hello! We are considering to switch our ticket support to @humble sequoia. We are currently using a completely different bot that is lacking customization. I had just one question. Is there an option to allow only 1 ticket to be created across all panels? If we create a multi panel, and you allow only 1 ticket to be created, it seems they can still create a second ticket when selecting the other panel.

[austere forge]

Please head your Dashboard > Server configs > Global Ticket Limit set to 1

[raw galleon]

Thank you so much, that is amazing! I thought it meant only 1 ticket could be created in the server. 😅

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1127)

[hollow furnace]

This all I’m getting every time I sync

[austere forge]

No worries, It's true that the description can be misleading 👍

[restive condor]

Have you tried the other steps? Which permission level are you?

[hollow furnace]

Admin

[restive condor]

So the bot says you're level 4?

[hollow furnace]

Yes

[restive condor]

Have you tried logging out and back in please

[hollow furnace]

I have I can try again but what would be the next step to take if that doesn’t work while I try it

[restive condor]

That should work. Otherwise you don't have the necessary permissions

[raw galleon]

Where can I find a list of all variables?

[restive condor]

https://docs.tickettool.xyz/dashboard/panel-configs/variables

[raw galleon]

Faster than the speed of light, thanks, appreciate it! 👍

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2625)

[restive condor]

[civic salmon]

#🎫│make-a-ticket e-a-ticket

[plucky tide]

how to fix

[restive condor]

Hi there! Please try the /debug command on your transcript channel

[torn pier]

Me arab no English

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

It seems like your server may have been restricted by Discord. Please double check it

[plucky tide]

ok

[heady badger]

how do i send a ticket to a custom category ?

[fossil kayak]

any idea why this is happing? i can as admin open one, but everyone else in my discord cant (the bot have perm to open threats

[restive condor]

Hey there! Dashboard > Panel Configs > Category

[heady badger]

yeah but when someones open a ticket i want it sent to a custom category

i have one category that i want one ticket sent to

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only should be disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[heady badger]

and i have another category that i want another one sent to

but it only gives me the option to let the ticket get sent to open and closed

[manic oak]

hi there we got a big problem

[restive condor]

Yes, that's correct. How exactly are you looking to move them? When what happens?

[restive condor]

Hi there! What seems to be the problem?

[fossil kayak]

working, ty !

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2626)

[restive condor]

[manic oak]

actually we have some ticket it closed but some other users can open the ticket from other user

then i never found how to create this problem with another account

[restive condor]

So this is happening with one specific ticket only?

[manic oak]

actually we got problem 2 time then i don't know why my second account cannot do this with the same ticket

[manic oak]

then this ticket don't have anything spécial

[restive condor]

How exactly can other users re-open the ticket? Can everyone see it?

[manic oak]

actually some users i don't who,

can reopen some old ticket,
between the ticket was closed already and the catégory is closed too,

[manic oak]

thats the way, we know it becaus they reopen it

[restive condor]

But is this only happen with 1 ticket or multiple ones?

[manic oak]

actually we saw it with 2 tickets,
the first time i do the category is open so that's my misstake but know happenned again then all was close

[restive condor]

Can I get your server name or ID please

[manic oak]

send you by dm

[restive condor]

No, I don't need a DM or a server invite

Just the name or ID of the server please

[manic oak]

the name is Circular.fi

[restive condor]

Which panel are you having issues with?

[manic oak]

actually only ticket support

[restive condor]

Dashboard > Panel Configs > General > Additional Roles

• Please remove the 'Verified' role from there

[raw galleon]

I assume you can edit all these fields with premium? Because with the standard version I cannot change these.

[restive condor]

Hey there! That's correct. You can only edit the embed message main field for free

[manic oak]

but everyone can open it after this ?

[raw galleon]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2627)

[restive condor]

Open, as in, create tickets?

[manic oak]

so we only do nobody on this side ?

[restive condor]

What exactly do you mean by that, sorry?

Like, leave the additional roles field empty, you mean?

[manic oak]

yes

[restive condor]

Yes, leave it empty

[manic oak]

alright i hope this is fixed

[restive condor]

It should be, yes

[manic oak]

thanks so much

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2628)

[restive condor]

[heady badger]

my ticket is not getting sent to my open category or my closed one an i made sure that everything is correct every time i open a ticket it doesn't get sent to a category

[warped dust]

Don’t know if this calculation is possible

Trying to get something like this work
{{{{create.form.3}?m=+100000}?m={{create.form.2}}}?m=1.5}
Just let me know if it’s not possible

[restive condor]

Hey there! That's wrong I'm afraid. Wwhat exactly are you looking to do?

[restive condor]

Hey there! How many channels are in each category at the moment?

[warped dust]

I want ((form 3 +100,000) x form 2) x1.5

[muted wind]

I have a very big question, get ready

When you have a custom command, and you have a triggering word, when you say that word, the bot sends something else based on how its programmed

I want the bot to only respond to the trigger once in that ticket, how?

[restive condor]

I'm pretty sure you can't multiply variables with each other, but give the following a try {create.form.3?m=+100000?m=*{create.form.2}?m=*1.5}

[warped dust]

I didn’t think so, but I’ll give it a try thanks. If I manage to find a way, want me to let you know for future use?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2629)

[restive condor]

Sure, feel free to ping me but I don't believe it's possible 😄

[muted wind]

Please respond to my question

[muted wind]

I want the bot to only respond to the trigger once in that ticket, how?

[restive condor]

Please give me a second

[muted wind]

ok

[restive condor]

The only way to do that would be remove the bot's access to non-ticket channels

As it's currently not possible to restrict custom commands to certain channels

[muted wind]

I think I need to clear what I mean

• You send a message, it triggers it and responds based on how its programmed

I want the message that's sent because the bot triggered to not be send again

[restive condor]

Ah, my apologies. That's not possible at all then unfortunately

[muted wind]

I've tried using automod by triggering the message that the bot responds with and afterwards timeout the bot, but it just won't time out it

Why?

[restive condor]

Probably because Ticket Tool has administrator permissions in your server

But timing out the bot would make it completely inoperable in your server whilst in timeout

[muted wind]

It doesn't, not anymore

[restive condor]

I'm unsure then sadly

That's not really a Ticket Tool issue

[muted wind]

I'll tell you what, nothing is impossible

I'll figure out how to do this

thank you for trying to help

[warped dust]

So far I got this {{create.form.3?m=+100000}?m=*{create.form.2?m=*1.5}}
But got it to work to this
{120000?m=*7.5}

Is that because you can’t use {{}} within each other

[restive condor]

{} are the start and end of a variable

they do not serve as brackets to perform mathematical operations

So if you have 2 variables, there should only be a max of 4 brackets

But again, as far as I remember (been a while since I've tested it), it's not possible to multiply variables with each other

[warped dust]

Okay no worries, I believe that was the problem, but always worth checking. thanks for the help and expanding my knowledge. Hahah

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2630)

[restive condor]

Anytime!

[devout fog]

How do I make the ticket automatically save the transcript whenever I close the ticket?

[restive condor]

Hey there! Automatic transcripts are a premium feature

[thorn linden]

Hi, I close the ticket with miss clic, what can I do ?

[mystic osprey]

Hi! Are the panel Panel Ticket Statistics only available to premium users, past the 7 days?

[devout fog]

Got it. Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2631)

[deep thistle]

Anyone else having issues with trying to renew subscription? My invoice seems to go nowhere?

[pseudo ravine]

Please stay in your ticket. You’ve been replied to, and we’re awaiting your replying

[restive condor]

Hey there! That's correct, you can see full statistics from start-to-date and also filter by time

[coral sleet]

hi i just made a ticket but am not sure where to go to see if i have been replied to

[restive condor]

Check the ticket you just made

[coral sleet]

it isnt in my DMs correct?

[restive condor]

No

[coral sleet]

gotcha thank you

[static crater]

What can I do about it?

[vague crypt]

Hello! I'm trying to help someone set up ticket tool in their server, but we can't figure out how to set up the "claim ticket" function. Is this a premium only feature? Thanks in advance for your help!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@vague crypt ^
It does require premium tho

[vague crypt]

Ah I see, okay thank you so much!

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 123)

[short jetty]

How do I make it so when a ticket is opened a specific role is pinged to help?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there! See above please ^

[echo quarry]

does anyone know how to fix this

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[short jetty]

Thanks a lot! ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2632)

[digital compass]

i put my mod roles into support team roles on the ticket tool site, but apparently my mods cant see open tickets? and only i can since im the owner

[mental shell]

Fue flaco2012

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vale compass]

help me

[humble sequoia]

@vale compass, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vale compass]

pls help

help plllsssss

someone

@humble sequoia

any1

[scenic forum]

Can you give the bot Manage Channels in the support category?

[cosmic wave]

It's not giving me my purchase

[scenic forum]

Did you buy ticket tool Premium?

[cosmic wave]

No

I press claim order and it it pops up but it just goes away

[humble sequoia]

@cosmic wave

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cosmic wave]

Can you help me claim my order

Because it's not working

[marsh ermine]

Ola sou do Brasil 🇧🇷 é fui banido por IP, tenho outra conta do Brasil é ela tbm foi banida

[vale compass]

ty it worked

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 124)

[cosmic wave]

I need some help because I not getting what I purchased

[humble sequoia]

@cosmic wave

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cosmic wave]

@humble sequoia @humble sequoia

Pls How do you get the ticket tool

[scenic forum]

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[cosmic wave]

James

Is my support team

[scenic forum]

We cannot help you with your purchase as it is not ticket tool related.

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[scenic forum]

@marsh ermine ^

[marsh ermine]

Ola

@scenic forum olá

[cosmic wave]

It's happening again

My 5 +60 age pet raccoons

[chrome kestrel]

Hi
I am a mod on a server which uses Ticket Tool
I am trying to create tickets but it is only letting me create 1 ticket
How do I disable the limit on open tickets per user for mods?

[cosmic wave]

And I'm sorry for

Bothering you

[chrome kestrel]

It might help if you post a screenshot of the error you are getting

[cosmic wave]

Okay

[scenic forum]

Panel -> limits -> select roles that bypass limits

[scenic forum]

You're doing it too fast. There's a cooldown

[cosmic wave]

I pressed it slower and it's still not working

[scenic forum]

What exactly are you trying to do

[cosmic wave]

I'm trying to claim my t-rex award

[scenic forum]

Is it the button you press to CREATE a ticket?

[cosmic wave]

I'm pressing claim order

[scenic forum]

We cannot help you
You need to contact their servers staff.
As their tickets are most likely not correctly setup.

[west nexus]

is it too late to get limiteds from the roll back

i’ve been on vacation and didn’t have time to do it

wait wrong server

whoops

ignore 🤦‍♂️

[scenic forum]

Correct
All good have a good one

[cosmic wave]

I'm trying to get a T-Rex but it's not letting me claim order

[scenic forum]

You're in the WRONG server.

Contact the staff of the server you're trying to create a ticket on

[cosmic wave]

How do you do that

[scenic forum]

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[cosmic wave]

I'm just trying to get my t-rex

[scenic forum]

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[cosmic wave]

I'm trying to claim my t-rex can you help me

It still doesn't work

[unreal gust]

My ticket bot works, but what's the point of naming tickets if there is no identifier when someone creates one?

[echo yacht]

You have to edit the ticket name for each panel

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[chrome kestrel]

Thank you! 🫶

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 125)

[unreal gust]

do u need prenium for that

[scenic forum]

Yes

[unreal gust]

im still confused on how u do that

ok

[echo yacht]

It’s a premium feature.

[unreal gust]

i see that

[cosmic wave]

Can I get a refund because it's not giving me my t-rex

[scenic forum]

youre in the wrong server

we cannot help you

[grizzled citrus]

monad

[heady badger]

Sorry I fixed it now thanks tho 10/10

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2633)

[foggy sparrow]

I hope your pillow is cold when you sleep

[heady badger]

it is actually i sleep with my fan on

[foggy sparrow]

Good, enjoy

[harsh spear]

Bro . I want to know how to add a ticket tool to my server

[unkempt berry]

server settings -->app directory -->ticket tool -->invite server

@harsh spear

[harsh spear]

On the ticket tool server or on my server?

[unkempt berry]

your server

[unkempt berry]

i can add it for you if you can't

[scenic forum]

Keep all support within this server please

[unkempt berry]

ok

[harsh spear]

Have added to the server but it's not showing on any channel

@unkempt berry

[unkempt berry]

no perm

create a roll top of the all roles and give it all perms that'll fix your problem

[harsh spear]

No permission?

[unkempt berry]

yes

[unkempt berry]

if you mean private channels it don't have perm if you mean gen chat's that mean you have a verfy role or one rol is whitelisted channel

[unkempt berry]

worked?

[raw galleon]

Is there a way for this not to be included in the ticket transcript?

[loud cairn]

1 % ac

[stiff valve]

1 % ac

[unkempt berry]

no

@raw galleon did i help you?

[raw galleon]

Yes you did, thanks!

[unkempt berry]

your welcome

[restive condor]

Hi @unkempt berry! How can I help?

[unkempt berry]

what?

[restive condor]

Did you not need my help?

[unkempt berry]

no i helping another people

[unkempt berry]

like you

🙂

[restive condor]

Ah, no worries then 😄

[unkempt berry]

@slender sky pls say to him head to #🎫│make-a-ticket and don't send youtube videos screenshot

[bright pecan]

How do i set up basic?

[unkempt berry]

hi

[bright pecan]

Yo

[unkempt berry]

you need ticket tool tutorial

[bright pecan]

What is it

[unkempt berry]

basic set up

[unkempt berry]

you need it?

[bright pecan]

Yeah

[unkempt berry]

ok wait pls

[unkempt berry]

https://docs.tickettool.xyz/general/setup

here you are

[coarse pecan]

Is there a way, that the ticket claimer gets a notification everytime there is a reply on a ticket?

[unkempt berry]

@bright pecan did i help you?

[unkempt berry]

see
when you reply someone he will be tag

so

why do you need that system ?

[bright pecan]

It’s complicated

[unkempt berry]

ticket tool is complicated

[coarse pecan]

Not everyone is replying to our message, they are just sending a message in the ticket.

[bright pecan]

Do u know how to do it?

[unkempt berry]

yes

[bright pecan]

Can u do it for me

[unkempt berry]

yes

[bright pecan]

Dm

[unkempt berry]

ok

[unkempt berry]

ok

so you need when they send a massage the user ping?

no prob

i think

bec they recammend it

[restive condor]

@bright pecan @unkempt berry Please do not join each other's server for support nor give strangers permissions to your server — they can cause irreparable harm.

@unkempt berry Please read the support guidelines pinned and the channel description if you wish to help

[unkempt berry]

when she can't i can do it

[unkempt berry]

i read it you write we recommend

[bright pecan]

Check dms

[unkempt berry]

but ok

[unkempt berry]

@bright pecan

[restive condor]

Please #🎫│make-a-ticket if you're having trouble with it

[slender bobcat]

Guys

How do we add a bot to our server

Hello anyone

Pls help

[unkempt berry]

@restive condor again

[slender bobcat]

@upper flower

[unkempt berry]

o damn you

support remove his ping

[slender bobcat]

@restive condor

[unkempt berry]

he ping owner

[slender bobcat]

Sorry

But how tho do we add a bot to our server ?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[unkempt berry]

@lunar solar he is member but he want do it

dan said to him

but he doesn't care

[lunar solar]

It’s fine I’ve provided him with the support to his question now, if the problem persists further action will follow. A reminder please don’t ping staff .

[unkempt berry]

ok

and he ping owner

pls remove his ping

[unkempt berry]

.

[lunar solar]

Removing the ping doesn’t remove the @ mention deleting it does nothing

[slender bobcat]

Ok sorry for my actions

[unkempt berry]

ow

[bright pecan]

@unkempt berry

Return owner

[buoyant kindle]

?

[bright pecan]

He did tickets but went offline

I pinged him 50 times

Hes still offline with owner

[buoyant kindle]

it's not recommended to let others join your server and get dangerous permissions

[bright pecan]

@unkempt berry

@unkempt berry

Tickets didnt help

[vast walrus]

#🎫│make-a-ticket

[bright pecan]

@unkempt berry Bro

[sudden copper]

Is there a variable where I can extract the dropdown selection of the user and place it in the ticket message?

[restive condor]

Hey there! There's no variable unfortunately, but since each dropdown option is its own panel, you can simple include the name of that option onto the ticket message for each panel

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[sudden copper]

Oh okay, Thank You!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2636)

[restive condor]

No problem!

[pine ember]

hola como puedo crear el usuario y el pass?

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[hasty vessel]

how can i suggest

[viscid walrus]

How do I make a boy join my server

Bot*

[restive condor]

Hi there! See below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[viscid walrus]

How to verify my email

[restive condor]

You can do that from your user settings

[viscid walrus]

Can you give me a tutorial

[restive condor]

https://support.discord.com/hc/en-us/articles/213219267-Resending-Verification-Email

[slender bobcat]

Hello

Can you guys tell me how to get my pets

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender bobcat]

Hello I don’t know hot to add to my server

How *

[restive condor]

To a server you created?

[slender bobcat]

Yes like a bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

See above

[bright pecan]

@restive condor

I think @unkempt berry Scammed me @restive condor

[restive condor]

You were warned and decided to ignore it

[bright pecan]

He didnt nuke it tho

[coarse pecan]

Is there a way, that the ticket claimer gets a notification everytime there is a reply on a ticket?

[bright pecan]

Dan

[restive condor]

Yes?

[bright pecan]

Why did i get kicked

[restive condor]

Read the kick DM

[bright pecan]

I did

But ali didnt nuke it

I gave owner

He made tickets and went offline

Without return it

[restive condor]

That's not our problem

[ionic jacinth]

الو

[restive condor]

We told you to keep support to this server and you ignored it

[bright pecan]

When

[restive condor]

Whatever happened outside this server is not our concern

[lunar solar]

Dan literally said not to do this

[bright pecan]

Oh

I didnt see that

[restive condor]

Hi there! The only way would be via automations, but there'd be a ''wait'' time of 5 min

[viscid walrus]

How do I receive my order if I Already made a ticket

[restive condor]

You wait to get a reply in whatever server you opened a ticket in

[viscid walrus]

How long does that usually take

[restive condor]

We don't know, we're not staff there

[viscid walrus]

Oh okay

Thanks

@dan I’ve been waiting almost 4 hours and they haven’t responded

I miss my claim time

I missed

Dan

[tough whale]

Bridge Stuck – Refund Pending via Multisig

Message:

Bridge Stuck – Refund Pending via Multisig

Message:

Hi team,
I performed a swap and bridge using Rango on Aug 3 from BSC to Ethereum.
My transaction was successful on BSC (Hash: 0x553fd38ab38f61d1039f8733d4f69a582d8ddf7d28f33118e0c15c070b50df96) but the funds were stuck in Stargate and never arrived on Ethereum.
I received email confirmation that refund will be processed via multisig.
Please confirm status and expected timeline.

My wallet address: 0xd4B93467284CA379Edb2129c0E538b6302F80Ac7

Thank you!

[dusky fossil]

What's the maximum amount of Panels and transcripts you can have?

[humble sequoia]

@viscid walrus @tough whale

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

Maximum panels attached for multi panel is 24 (25 if you include the one you attaching too).

However how many you can create on the Dashboard I am not aware of a hard cap for panels.

As transcript files are stored in Discord in the channel you assign there is no maximum.

[dusky fossil]

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 429)

[lunar solar]

No worries

[coarse pecan]

Okay! And then I assume with custom command, and then creating a command?

[viscid walrus]

When will I get my reply from ticket tool

I missed my claim time crime earth tog

From*

[lunar solar]

YOU ARE IN THE WRONG PLACE

[viscid walrus]

WHAT PLACE DO I NEEDA GO TO

[lunar solar]

We have nothing to do with crime earth tog

We don't know

[viscid walrus]

EARTH TOG

[lunar solar]

Their Discord server?

[viscid walrus]

Where u buy Roblox items from

[lunar solar]

Not here

[viscid walrus]

In games

Like mm2

[lunar solar]

This Discord is for Ticket Tool Discord bot support

Nothing else

Please go away

[viscid walrus]

Bruh

[lunar solar]

What about this Discord makes you think we handle anything like that

[viscid walrus]

Community support is ur name……

[tough whale]

@humble sequoia

[lunar solar]

For Ticket Tool Discord bot

[viscid walrus]

Okay

[foggy sparrow]

Bruh...

[lunar solar]

People can get help for the bot from other community members in this channel

[viscid walrus]

Sorry abt that

[lunar solar]

No worries

[foggy sparrow]

You are in the wrong server...

[viscid walrus]

Deaf

Deaf

[foggy sparrow]

Is fine, people make mistakes

[viscid walrus]

Did u order something ?

[foggy sparrow]

No?

[raw galleon]

Have the developers ever considered to allow attachments to be uploaded in the form?

[lunar solar]

In the form?

[raw galleon]

Seems like it would be a very interesting feature, if even possible.

[lunar solar]

Ohh you mean the button forms

I don't think it's possible, not an us limitation would be a Discord limitation

[raw galleon]

That is a shame.

[lunar solar]

Maybe one day

[raw galleon]

One can dream. :)

Discord will always be Discord.

Thanks for the help anyway @lunar solar

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 430)

[lunar solar]

No worries

Ignore the helper bot

[raw galleon]

yeah hahah

[teal reef]

Dear FortressFX

Mr. Guardeer sir

I regret to informe you i am your big fan
I also purchase your course indicator etc

Any way leave this
My problem is

I purchase royal challenge two step 50 k account

On date 01/08/2025
I dont reached daily loss limit.. and maximum loss limit

That day my trade is running and suddeny SL hit and dashboard indicate DAILY DRAWDOWN... but in real there is no daily draw down.. no any rule brake.. no any breached limit

So dear sir i also mail that day this your techanical glitch and you replay me on monday we see your problem and solve

But there is no any repay without any rule breached my accounts block..

Please re-open my accounts
This is your huge and fullish techanical issue

And i also attach my dashboards screen shot and trading board screen shot

.. and last today i want solution today

[humble sequoia]

@teal reef

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[teal reef]

2663

[foggy sparrow]

Please read above ^^^

[teal reef]

@humble sequoia 2663

[humble sequoia]

@teal reef

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy sparrow]

We are ** NOT ** FortressFx

This is a ticket tool support center, this server is to help with ticket tool bot problems

[digital compass]

i put my mod roles into support team roles on the ticket tool site, but apparently my mods cant see open tickets? and only i can since im the owner

[lunar solar]

Go ahead & #🎫│make-a-ticket please

[amber creek]

Guys, u wanna Ticket system like as it is in this server but when I opened a Ticket and asked for it, they denied

Would I not be able to use it as I want

[unkempt berry]

hi

[amber creek]

Hi

@unkempt berry can you help me out

[unkempt berry]

yes

see

you need a dropedown style or pannel?

@restive condor i don't scam she our electricite is gonna and i set it up then i give her

[unkempt berry]

????

[amber creek]

Can you do it 4 me

Pls

[unkempt berry]

no

[amber creek]

I beg you

[bright pecan]

What u need

[unkempt berry]

Keep support to this server/channel: Please do not join servers for assistance or ask someone to make changes for you. In the end, someone making changes for you does not help them learn how to fix the issue in the future!

[amber creek]

But can you tell me step by step

[unkempt berry]

yes

[amber creek]

Bro I have my exam that's why I'm asking you to do it 4 me

[bright pecan]

What do u need bro

[unkempt berry]

sir i can't do it

it's illegal

[amber creek]

Pls don't call me sir

[amber creek]

Ok 😦

[unkempt berry]

https://docs.tickettool.xyz/general/setup

[unkempt berry]

out of hand

[amber creek]

Call me you little brother

Can you tell me step by step

[unkempt berry]

it's docs of setup

all you need

[amber creek]

Ok

Thank You!!

Thanks @unkempt berry

[iron night]

Gave +1 Rep to @unkempt berry (current: #409 - 1)

[unkempt berry]

your welcome

[raw galleon]

Why does it automatically add capital letters in the question title for the first letter of each word?

[lunar solar]

Discord form formatting

[raw galleon]

Discord.

[lusty dirge]

how can i save closed tickets because it auto delete

[foggy sparrow]

I believe you can manually save them as transcript, automatically would be a premium feature

[lusty dirge]

not automatically , i mean when i close a ticket i dont want the ticket room to be deleted yk

[unkempt berry]

hi

[unkempt berry]

did you get your answer?

[foggy sparrow]

No, they did not

[scenic forum]

Select panel -> general -> two step ticket

[unkempt berry]

-_-

[foggy sparrow]

Oh they just did

Thanks leon for stepping up

[scenic forum]

Np Just waited for the 5 minute mark

[unkempt berry]

hey

you broke the rules

[lusty dirge]

where is this

[unkempt berry]

pls read rules

[lusty dirge]

already done

[scenic forum]

I have not

[unkempt berry]

stay fucused

Respect ongoing help: If someone is already assisting a user, please don't jump in. It can confuse both parties. Feel free to step in if the original helper hasn't responded in 5 minutes.

[scenic forum]

Please refrain from chatting in here
Move to #💬│general-chat if you'd like to chat

[unkempt berry]

yes

[lusty dirge]

alright can smone help me /:

[unkempt berry]

aboute what?

[lusty dirge]

when i close a ticket the room automatically delete

[unkempt berry]

ok

enable two step close ticket on your dash

[lusty dirge]

already enabled

[unkempt berry]

so resend the ticket main pannel

[lusty dirge]

lme try

[unkempt berry]

worked sir?

[lusty dirge]

yeah thanks g

[unkempt berry]

you need tag me

[stuck oxide]

this pop up every time i cant fix it iv tried so hard pls any help

[unkempt berry]

hi

[stuck oxide]

hi

[unkempt berry]

may i have ss of your dash?

[stuck oxide]

uh

[lusty dirge]

what do u meen

[stuck oxide]

what a dash

[unkempt berry]

is bot online?

[stuck oxide]

idk

[unkempt berry]

nothing

[unkempt berry]

dashboard

ss=screan shot

[stuck oxide]

where id the dash

[unkempt berry]

sir do you cinfgure it with command?

[stuck oxide]

i did it with a tutorial

on youtube

[unkempt berry]

sir you don't give ticket tool enough perms

and the category was deleted

[stuck oxide]

how do i fix that

[unkempt berry]

first

[lunar solar]

Hi sorry Ogwild I’ll be taking over

[stuck oxide]

uh ok

[lunar solar]

In the channel where you click create ticket can you run /debug for me please

[stuck oxide]

yea one se

sec

it said The application did not respond

[coarse bramble]

Pwede mag apply

[lunar solar]

That’s okay I’ll get a message to our channel give me a sec

[coarse bramble]

Low

How to request ticket for ban sa Isang server?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

So you are missing quite a few permissions, you’ll need to go into server settings find the ticket tool role under roles and give it the permissions it says it’s missing from bot permissions

Then head to the channel settings for the below channel and give it the permissions it says it’s missing

[stuck oxide]

uh

ok one sec

[coarse bramble]

Read chanel

[humble sequoia]

@coarse bramble

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wooden moth]

i cant invite premium gold now i cant access my server

[slender minnow]

Run $level in your and screenshot the response for me please

[wooden moth]

$level

[humble sequoia]

User permission level with Ticket Tool

@wooden moth is permission level: 0 (User)

[slender minnow]

In your server*

[wooden moth]

no one answers

[indigo thorn]

hey when i try to verify ith bloxlink is said that " you are not allowed to use this application.You can try switching accounts to continue"

[stuck oxide]

YOUR A LIFE SAVER

[foggy sparrow]

Glad you had help 😄

[slender minnow]

Is the bot still in the server?

[wooden moth]

the normal bot yes

but premium no

doesnt let me invite

[slender minnow]

Try /debug in the server.

[wooden moth]

fixed

[slender minnow]

Great! Feel free to ask for help if you need anything.

[humble sequoia]

@woven epoch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fiery iris]

help me:(

@humble sequoia

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[green sphinx]

how do i fix it

[fiery iris]

why i cant apply ít

how to fix and delete ticket

@humble sequoia

[coarse meteor]

Hey i buy the vip on Italian chill but I didn't get it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

They should be saved by default up to i think 10 images

After reading the docs
It seems like premium is required to store images up to 8MB

[dreamy fractal]

does @ticket tool close work when sent by other bots? If the other bot is missing permissions it says "You don't have permissions to use this." (which sounds like its supposed to work) but if I give the bot admin perms, ticket tool does nothing

[tribal cedar]

In server configs theres an option to add bot IDs that tickettool CAN react with

[dreamy fractal]

oh thanks

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 130)

[tribal cedar]

Youre welcome

[scenic stream]

Hey guys, I hope you're all doing well the bot isn't moving closed tickets to the category they are supposed to be moved to when closed. It happened with the past 3 tickets.

I tried reopening and closing again still didn't move them

And the bot has administrator permission

[worldly helm]

Hey 👋
How many closed tickets are in the closed-category?
Please ping me on reply!

[viscid obsidian]

Hi Guys I am a complete noob so please forgive my questions. I have added the bot to my server and it was working well but suddenly it is not putting the opened tickets in the correct catogorie just listing them random in the list here is the error I get - the bot I have is Wick Bot

[heavy yacht]

Hello. So on this server I’m in I can’t see any tickets but I have permission

[scenic stream]

Uhhhh 51, it wont let me do more than 52.

I just found it odd it stopped at 51.

I like saving the channels idk why, i'm gonna just start doing transcripts if its an issue with the number of channels.

[worldly helm]

That‘s the issue. Ticket Tool limits categories upto 45 channels/tickets. You either have to delete some or add more categories tickets can get into when the main one is full.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[worldly helm]

Hey!

Please check:
Does the bot have permission to do that?

Did you select a valid category on your dashboard?

[grim coral]

Hi

[viscid obsidian]

Hi Yes I gave the bot Admin and created the Cat and selected it on the dashboard, for awhile it worked, then I closed and deleted the tickets after testing now it does put then into the catogorie anymore - Thanks

[worldly helm]

Okay. Please #🎫│make-a-ticket so someone from our support team can take a closer look.

[viscid obsidian]

Thank you so much

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 922)

[little thistle]

how do u make a ticket ??

[foggy sparrow]

Depends about what is the ticket going to be?

[past cove]

السلام عليكم

[foggy sparrow]

I hate you

[toxic quail]

How do I set up the bot

[foggy sparrow]

وعليكم السلام

[humble sequoia]

@past cove

⚠️ أنت في المكان الخطأ

نحن نقدم دعمًا لـTicket Tool ديسكورد بوت ولا يمكننا مساعدتك في المشكلة التي تواجهها.

- يرجى التأكد من الاتصال بفريق الدعم المناسب. 

إذا لم يكن لديك أي أسئلة أخرى بخصوص بوت تيكت توول ، يرجى إغلاق هذه التذكرة

[foggy sparrow]

OOPS

I meant $articket

$articket @past cove

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[thorn halo]

how many language tags are there

[foggy sparrow]

Spanish, English, Deutsch, Portuguese, Arabic and German

[thorn halo]

fun

[past cove]

كيف حالك

[foggy sparrow]

هل يمكننا نقل المحادثة؟ #💬│gen-chat-multilingual ?

[past cove]

هل يمكنك مساعدتي بالامور الخاصه بالتكت ؟

[foggy sparrow]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[past cove]

ولا احد رد علي حرفيا

[foggy sparrow]

⚠️ يرجى قراءة الرسائل السابقة المرسلة من قبل فريقنا ⚠️

[opal hollow]

hello shxd0w
is it possible to send each option in a different category?

[rain crag]

hello!! my ticket tool dashboard just froze, and im unable to type anywhere?

it was working like 5 minutes ago

can anyone help?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[acoustic forge]

Hi how can I get edit the "Transcript saving" + "Transcript saving to X" messages when a ticket is closed?

[scenic forum]

Hey
That are messages that cannot be edited

[acoustic forge]

I see in another server they were able to make it blank

[scenic forum]

Hmm that's interesting
Could you maybe show that?

[muted wind]

Hello, if you mean sending the ticket to a different category based on what the person picked, yes that's possible

[opal hollow]

can u show me? 😭🙏🏾

[muted wind]

Okay let me get to my computer

[opal hollow]

u can do it later!!

[muted wind]

Firstly

Did you create the categories you want

[muted wind]

Go to the ticket tool website

Press the category option

Then change your current panel to the panel you want

Press here and you're ready

[opal hollow]

tysm shadow!! u're a angel🙏🏾😔

gn

[muted wind]

Glad I could help

[heavy shuttle]

Guys, why does my ticket bot on my server give me an error saying that the application is not responding?

[scenic forum]

Hey, can you try to use /debug?

[heavy shuttle]

I've already tried it, and it still doesn't work

[scenic forum]

The bot is probably missing send message and embed links permissions in the channel

[heavy shuttle]

I gave him all the permissions, but he just keeps saying "Application Not Responding" for every command.

[scenic forum]

Role permissions don't count if a channel permission is denying it

[muted wind]

You may have changed settings from the dashboard and didn't re-send the ticket message

[scenic forum]

The bot needs View Channel, Embed links and Send message to be able to display the /debug command

[scenic forum]

Refer to community channel guideline 1 please

[heavy shuttle]

He works, thank you for helping him. He really couldn't just send it all.

[iron night]

Gave +1 Rep to @scenic forum (current: #33 - 126)

[scenic forum]

Youre welcome!

[heavy shuttle]

You can customize this panel, but I don't really understand how.

[west slate]

Just set up your ticket bot to the designated channel and then done

Try to create a ticket if its working

The output ticket is this

"Ticket-001"

[heavy shuttle]

The application works, but I just want to have a different text.

[west slate]

Ohh you mean the change the language?

[heavy shuttle]

Well, changing the language is also possible, but at least you can change the text to [Create a ticket following the instructions below]

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

@heavy shuttle ^
Once you've changed the text simply resend the panel message

[viral drift]

@humble sequoia

[scenic smelt]

Need help

[humble sequoia]

@scenic smelt, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic smelt]

My bet won but it’s doesn’t show in my balance

[humble sequoia]

@scenic smelt

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dark kraken]

نعتذر على التأخير، كان سببه ان وقت تذكرتك متأخر والفريق العربي نائم في هذه الساعات.
في حال كنت ما زلت تواجه أي مشكلة، افتح تذكرة وبإذن الله منساعدك بأقرب وقت #🎫│make-a-ticket .

[light oxide]

Can anyone help me with a renewal of a subscription.

[scenic forum]

Is the subscription for Ticket Tool Premium?

[light oxide]

No it's for live TV, series and movies

[humble sequoia]

@light oxide

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[granite forge]

Hi guys anyone could help me to understand what i’m doing wrong with ticket tool? I can’t do / debug if I do / setup i can’t send the ticket in a channel, if i change it from Dashboard idk why it doesn’t change in the ticket even if I do the update with right link

[scenic forum]

what does the bot say when you do /debug?

[granite forge]

It works now before it said you can’t run this command

But how can I change this

[scenic forum]

Select main panel -> Dropdown -> There you can change it

[granite forge]

I think it is?

[scenic forum]

https://cdn.discordapp.com/attachments/776680605517742090/1402898451129307216/IMG_9621.png?ex=6895967f&is=689444ff&hm=dadc99d9e0109681c442626f5e94b01285f9966edb774714983982b84d175cde&

[granite forge]

Even questions

[scenic forum]

They are changed via the Forms section

[granite forge]

Yes it’s here

But if i update it, it always show old things

[granite forge]

What’s wrong here ?

[scenic forum]

If you update the dropdown visual you have to resend the panel

As visual updates to the panel itself will only show once resent or updated the message link

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@granite forge ^youve entered one of your emojis wrong or on a non ticket tool shared server

[granite forge]

Oh okay but Why don't show the ticket info in here?

[scenic forum]

Because of the emoji
It causes the entire embed to break

[granite forge]

Uff 😤

[tribal elk]

Hi there?

[dark kraken]

Hey , how can I help you today?

[tribal elk]

can i create modmail with ticket tool mr yahya

[dark kraken]

Can you please briefly describe your idea?

[tribal elk]

i want to create modMail in my server

So ticket tool have a feature like that?

[little notch]

mr yahya

or just anyone

i have tried to set up a ticket tool in one of my servers

and i invited it to the server

and its in the server

but when i go back to the website it still says dashboard

and not manage servers

and its saying that none of my servers has ticket tool

even tho it does

i dont know what to do

[past cove]

تم اغلاق هذا التكت

[dark kraken]

There is no direct way to do it, but if you tell me your idea / usage we could manage that, or give you an alternative

[dark kraken]

Hey there 👋,
Try hitting the sync servers button please

[little notch]

i did

[little notch]

and its js not doing anything

its js showing me the same thing after reloading

[open kettle]

hi, how can i make it that the bot auto titles the ticket based on the panel they used?

[pine trellis]

Hello, I wanted to know if it was possible to put a gif instead of the message "to create a ticket use the Create ticket button "

[minor vector]

what is ticket tool. how is ticket heipful for us.

[orchid yew]

hello i need help Channel Limit
4f11290a-f4d3-11ed-a05b-0242ac120003 hash errors, causes and solutions

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[waxen moat]

I need a ticket

Yo claim my order

From GaGmarket.gg

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[peak wind]

components[0].components[2].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji`

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@peak wind ^

[peak wind]

⛔️ + 🛑 + 🛒 ?

[scenic forum]

One of the emoji you've changed is done wrong
Did you select them on the emoji wheel?

I'd assume the first one as that's Unicode and not a selected emoji

[peak wind]

no

I copied and pasted it, not from emojis.

[scenic forum]

Try selecting them on the emoji popup on the dashboard since they aren't custom ones

[slow torrent]

How to get premium subscriber role

[scenic forum]

Subscribing to ticket tool Premium

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[slow torrent]

Also what is premium server

[scenic forum]

A server that has ticket tool Premium enabled on it aka the subscription enabled on it

[slow torrent]

The server i manage has it will i get role too

[scenic forum]

The subscription would need to run through your account to be able to receive the role

[uneven yoke]

can you see who closed a ticket?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[scenic forum]

@uneven yoke with logging yes^

[uneven yoke]

Ah okay thank you

[green coral]

Hello Dear Admins

So I'm at beginning I want to make my ticket message members to open 3 options example
Open Support Ticket - Open Ticket against admin and Open ticket against Person or Server Issues
So I need from the beginning like I just ticket tool in My dc server what's next steps please help me thanks

[ocean stratus]

How do I make the heading appear big

[signal meteor]

How to use ticket

Anyone ?

[split axle]

is one staffer on?

[tribal cedar]

Use a # before text

[tribal cedar]

If you have specific questions ask away

[tribal cedar]

Ticket?

#🎫│make-a-ticket

[signal meteor]

Today my account balance was 10,600 i maded 10,800+ then i got 500 dollar loss in my 10 k funded account and balance was 10,300 and it got breached if i calculate daily loss limit then it is clearly it is only 300 dollar loss then why it got breached plzz help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[peak jetty]

Ticket bot outage

[austere forge]

There no outage

[peak jetty]

But ticket tool is off

[austere forge]

Is probably no longer on this server

[white cradle]

How to enter ink game supporr server

[humble sequoia]

@white cradle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[white cradle]

HOW TO ENTER INK GAME SUPPORT SERVER?

[humble sequoia]

@white cradle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy sparrow]

DUDE you have been told multiple times ** You are in the wrong server!!**

[frigid lotus]

how do i add this ticket bot to a channel

[hardy dove]

is there a way to make it so that tickets go in a differnet category after a certain amount are open

[worldly helm]

Hey 👋
The only thing close to that would be using overflow categories.
Note: This only applies when the category limit is reached.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey 👋
Please refer to this guide above ^.

[dark blade]

How do you change the panel color

[restive condor]

Hey there! Changing the embed's colour is a premium feature

[dark blade]

Damm money grubbers

This is why the purple tickets bot is better 🫩

[restive condor]

You're welcome

[dusky stream]

i need help

[dusky stream]

u there if u can help me sorry for tag

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[dusky stream]

when i do aply and try open it only tag the user and not the role

it will show like this

any solotuion ?

[dusky stream]

nvm worked

[scarlet ember]

solution?

[scenic forum]

If you're a staff member, delete some channels
If you're a normal member, we cannot assist you and you'd need to contact their servers staff

[twilit idol]

where I appeal a ban

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[valid vine]

Is there a way to give moderators access to save the transscript but not to delete the ticket

[scenic forum]

Panel -> Buttons

Transcript -> support team only

Delete ticket:
Allowed roles -> set only the roles you want to be able to delete it
Blacklisted roles -> @ everyone

[valid vine]

Perfect ty

[narrow frost]

Opaa

Alguém adm

[foggy sparrow]

Depende?

Que necesita?

[still shadow]

How to make multiple buttons?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@still shadow ^

[still shadow]

I dotn see attached panels

or panel

i am in panel config right now

never mind, thanks for the help

I am confused how to add singular panels into one

[still shadow]

^

[scenic forum]

Each additional button for another ticket means you need another panel too

So if you need 5 ticket opening buttons you need to have to have 5 panels aswell

[cloud bloom]

Anyway to give a member a role whenever opening a ticket?

[scenic forum]

Yes
Select panel -> ticket
There you can select roles on opened or closed tickets
This feature is premium only

[sharp yew]

How do I get a refund or claim my order for my Gag pets please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy sparrow]

@sharp yew Read above 🙂

[craggy grove]

how do i set up the bot so that ppl in my server who aren't staff can't close a ticket

[scenic forum]

Select panel -> Buttons -> Close ticket -> Support team only

[craggy grove]

ty

[elfin mulch]

question can I set up a panel in my server or do i have to go to the dashboard to make one

I broke my phone last week so i cant log into discord anywhere until i get a new one

[scenic forum]

you can set up a very basic ticket system without dashboard but you will severely lack alot of custom options
You can use the /setup slash command for it

[elfin mulch]

ok thanks twin 🤞

[livid wyvern]

#🆘│community-support

#📣│social-media-posts

[modest geode]

i want to make my droptown menu have custom buttons how do i do that

[fiery quarry]

¿Cómo puedo agregar el bot? ¿Le hago ping?

[visual edge]

/setup

¯_(ツ)_/¯

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dawn lake]

@modest geode

[manic oak]

hi @restive condor
Did you remeber the problem i said you thats be back again
The person open ticket but they open one ticket already close

[raw galleon]

Does s!suggest no longer function?

I see it has been shutdown July 19th this year.

[scenic plinth]

Unfortunately no. The only way for you, as a premium user, to suggest something at the moment is by using #1019685143046279208.

[raw galleon]

Thank you @scenic plinth!

[iron night]

Gave +1 Rep to @scenic plinth (current: #13 - 473)

[scenic forum]

Hey!
Are you using the Storage function by any chance?

[manic oak]

no i don't

[scenic forum]

Could you check regardless?
Server configs -> Storage Mode Enabled
Maybe it got enabled by mistake

[manic oak]

yes exactly is

like this but maybe should be better to activate the transcript by drive ?

Actually we do the storage on discord

[scenic forum]

THAT storage option has nothing to do with transcripts

[rancid citrus]

Hey im an admin in a server of mine but each time I try to go and manage the server on the website I couldnt find it any solutions

[rancid citrus]

Any help 😐

[scenic forum]

Can you run /permissionlevel on your server?

[rancid citrus]

One second

Yeah i can

[scenic forum]

hmm Id advise you to create a ticket at #🎫│make-a-ticket since im not aware of another setting besides storage that will re-use the channel

[scenic forum]

what does it say

[rancid citrus]

User permission level with Ticket Tool

Level 0

[scenic forum]

You need Administrator or a dashboard role set by an Administrator to be able to access the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 8, 2025, 8:15 AM

[rancid citrus]

I got admin role i can do everything