🆘│community-support

[scenic forum]

You either need an admin role on the server or someone with admin give set a role of yours as Dashboard role. More info below

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 1, 2025, 8:20 AM

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@fluid temple ^Read the bottom part about Displaying the Answer

[fluid temple]

can u help me please

[scenic forum]

I did

Its in the text i provided you

[fluid temple]

i got adhd

i wna add this

[warm forge]

hi

how i install the bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@warm forge ^

Please keep help requests within this server @warm forge

You can click on @pseudo glen and press Add App to invite it to your server

[hazy narwhal]

How do I see deleted tickets

[slender minnow]

You cannot view deleted tickets unless a transcript is saved.

[hazy narwhal]

No problem ive done that now thanks @slender minnow

[tardy wigeon]

Hi all , I’m such a noob but trying to pay my ets server/Plex subscription but it says it is cancelled? What do I do?

[humble sequoia]

@tardy wigeon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limpid bolt]

im confused on what error code 4f11290a-f4d3-11ed-a05b-0242ac120003

even though i have less than 500 channels

i still cant create a ticket

[slender minnow]

are you from the respective server staff team or a member?

[tardy wigeon]

A member of ETS server

[slender minnow]

That wasn't for you 😄
Regarding your question, you are in the wrong server. We are support for Ticket Tool the Discord bot.

[tardy wigeon]

Ok sorry.

[limpid bolt]

does the less than 500 channel limit count for servers that your a member in?

or is it a server that you own

[slender minnow]

Yep, its 500 channels per server

[limpid bolt]

atp im gonna just make a new account to make a ticket

[slender minnow]

that wont work

[slender minnow]

please read my message earlier properly, if you answer this, I can help you resolve this more quickly

[limpid bolt]

oh uh

member

[slender minnow]

In that case, you will have to contact the respective server staff to resolve that issue. If they can't, please direct them to us.

Can you provide some screenshots and explain what you mean by opening double?

[olive orbit]

What is partner’s requirements ?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[slender minnow]

Please see above

[olive orbit]

Okay , can I buy premium for l.e?

Egp

[slender minnow]

I didn't understood what you meant 😄
Is that your region currency?

[olive orbit]

Yes , Egypt Pounds

[slender minnow]

Egp is not supported, however, you will be charged accordingly in Egp during the checkout.

I would recommend purchasing through the dashboard to easily manage your subscription.

[olive orbit]

But there isn’t payment I can pay except Egp

[slender minnow]

What i meant was, at the checkout you will be charged in Egp with the appropriate charges which includes (but may include some more) currency conversion charges, taxes, etc.

[indigo yacht]

How can I open a ticket for talk with the coordinator?

[slender minnow]

#🎫│make-a-ticket if you wish to speak to our support team.

[iron sparrow]

Why can't I open a ticket on servers?

[slender minnow]

Please be more specific, do you get any error when trying to open a ticket?

[feral matrix]

im so cunfused can someone explain me how to bean an acc on roblox??

[humble sequoia]

@feral matrix

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[feral matrix]

can someone help??

??\

[pseudo ravine]

You're in the wrong place

[woeful carbon]

hi all, ive invited the bot to a server i admin, i checked the membership list and it seems to be there, howver dashboard is saying this

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[woeful carbon]

It must be that: I have admin permissions on the server but this is the response I'm getting from /permissionlevel How do I increase my permission level (or have it increased for me) with Ticket Tool User permission level with Ticket Tool
@henge is permission level: 0 (User)

[scenic forum]

Can you show your role on the server having Administrator?

[scenic forum]

Show me the roles permission not it's name.

At the very bottom of permissions Administrator needs to be toggles on

[woeful carbon]

ah, it is not, this is news to me. ill work on that

[scenic forum]

Alternatively the owner can assign a dashboard role if they don't want to give admin

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 1, 2025, 4:39 PM

[woeful carbon]

thanks

[gleaming swan]

can i use this with drop-down style?

please lmk if it’s possible. thanks

[scenic forum]

Yes you can also use emotes in drop down style

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gleaming swan]

do i do it the same way i did it in the image i sent?

[scenic forum]

@gleaming swan
Above your message is a dropdown guide
You put that emote you wrote into the emote field in the dropdown section

[crude tundra]

I got scammed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gleaming swan]

ah okay thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 104)

[crude tundra]

How do i create a ticket

[pseudo ravine]

You’ve already been told you’re in the wrong place

[crude tundra]

idk where to go

the tickets dont work

[pseudo ravine]

We don’t know either

[crude tundra]

dude

arent you supposed to be support?

[pseudo ravine]

We only provide support for the Ticket Tool Discord bot. We cannot help if you’ve been scammed somewhere unfortunately

[crude tundra]

ok thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1495)

[pseudo ravine]

You’re welcome, glad I could help!

[stark sky]

my fav wird

*word

[gleaming swan]

@scenic forum ?

invalid emoji?

i put it the same way you told me to

[crude tundra]

i have another question

is anyone gonna come help on my ticket? it says help will come shortly but 30 or so minutes and i still havent recieved a message

[gleaming swan]

i wanted a server emoji not the ones provided by discord or iphone which is what clicking on the “select” option does

[pseudo ravine]

You will need to be patient and wait for the staff of that server

[crude tundra]

it says there is only me and some bots in there

[pseudo ravine]

There's nothing we can do unfortunately

[crude tundra]

so nobody is gonna come and help?

[pseudo ravine]

Again, you will need to be patient until the staff of that server can assist you. There's nothing we the Ticket Tool Team can do about this

They may just be offline

[crude tundra]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1496)

[jade topaz]

i need help

SOMEONE PLS IVE BEEN TYRNA DO SOMETHING FOR AN HOUR AND ITS ACC PISSING ME OFF

FIX UR TUTORIALS

[worldly helm]

Hello.

The first message you sent into this server was 7 minutes ago. Everyone of us has a personal life. If you need help, ask. You said i need help with no additional information. How are we supposed to know what you need help with??

[spiral plank]

Help, I had the Aiku style on my account and I don't have it anymore (I don't speak English).

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[crystal merlin]

Hello, I need help with my account. I just want my ban removed. It was because of the Aiku bug. My brother abused that bug and consequently got banned, but me too. I just want mine removed.

The ban

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@gleaming swan ^

Huh

Sorry for double post
My phone didn't load it so I thought I wrote it wrong

[gleaming swan]

ohh thank you

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 105)

[tulip garden]

البوت خربان عندي

[dusky mural]

How do I add a automatic transcript?

So it sends it to a channel and to the player?

@restive condor

Sorry for the ping

[restive condor]

Hey there! Dashboard > Panel Configs > Transcripts

Enable auto save transcript & DM transcript

[subtle vortex]

u made bro go quiet +1000 aura

[scenic plinth]

[frosty veldt]

can anyone help me with my new server for so when someone goes in buy server they can click create tickect and it makes ticket for us to talk idk how to do that

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@frosty veldt ^this is how to create a basic ticket

[bleak spire]

how claiming a ticket

?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[queen ibex]

You need premium to make this option possible.

[bleak spire]

how to make free?

[queen ibex]

It isn’t free.

[bleak spire]

then how do you answer a man

[queen ibex]

Just talk to them.

No need to claim you can just talk.

[bleak spire]

ok bye

[austere oak]

How do I buy bot

[restive condor]

Hey there! You mean Ticket Tool Premium?

[austere oak]

How do I buy bot on my discord server

??

[rose stone]

can you see and recreate tickets that were created and deleted? im the owner of the server incase that helps

[gusty hamlet]

/help

/ ticket

[foggy sparrow]

$needhelp

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You're in the wrong place

[unique burrow]

Whete we send send this?

[unique burrow]

@pseudo ravine Bro where we send this

[lunar solar]

Bro you’re in the wrong Discord bro

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[echo yacht]

@west slate ⬆️

[west slate]

Alr thank you

@echo yacht

[echo yacht]

We’re here to help. If you need anything else you can always reach out to us using this channel or vía #🎫│make-a-ticket

[hearty hull]

Is panel message premium?

[cobalt lintel]

Is there a variable that shows how many tickets are currently open for 1 panel?

[cobalt lintel]

No

[echo yacht]

There’s none

[distant stirrup]

Dose anyone know how to put it into my one channel?

[echo yacht]

If you mean by setting up Ticket Tool

Follow this guide below ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[distant stirrup]

Thank you so much!!

[iron night]

Gave +1 Rep to @echo yacht (current: #29 - 147)

[echo yacht]

We’re here to help

[lost hedge]

/setup

[covert mesa]

What do I do if the message shows this

!setup

/setup

[sleek pumice]

/setup

i cannot get rid of this i need help

[fossil blade]

Hi, people say they don’t have permissions to see their tickets in my server - any idea how to fix this please? I’m stumped

[queen ibex]

Press sync servers.

[novel agate]

If I am pressing the sync server then also give this message

[slender minnow]

Please review their permissions for open tickets from the permission option.

[fossil blade]

View channel, read history and send messages are all ticked on

[queen ibex]

Maybe head to a ticket.

Are you sure they have the support role?

Or whatever role you put for support?

[slender minnow]

Can you please open a ticket so that I can take a look?

[fossil blade]

Sorry I might be being blind, where do I open a ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fossil blade]

/giverep @slender minnow

[frigid crest]

Halo, I'm trying to edit my panel but it wont let me D:

the message panel specifically

[red wagon]

hey

wanted to ask if there's a limit for saved transcripts for non premium users

[cosmic vortex]

how do u create a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[rugged talon]

umm

[jade topaz]

What perms do you need to give someone so they can see ticket tool dashboard ?

[sand verge]

What perms do you Need to give someone to they can see the tickets?

[jade topaz]

No this one sec

[sand verge]

Thank you

[iron night]

Gave +1 Rep to @sage hinge (current: #408 - 1)

[jade topaz]

How do I give other admins permission to see dashboard

I thought it would be just “manage server “

[sand verge]

At the role

What perms do you Need to give someone to they can see the tickets?

[red wagon]

wanted to ask if there's a limit for saved transcripts for non premium users

[scenic forum]

No
The transcripts all get saved locally on your server. The bot doesn't store them themself so there's no limit
Once you delete a transcript message in the logging channel it's gone forever

[scenic forum]

Alternatively you can also just add a dashboard role if you don't want to give out admin

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 2, 2025, 2:19 PM

[red wagon]

and do they expire after a certain period of time?

[jade topaz]

Ahh smart okay awesome

Thank you

[red wagon]

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 106)

[scenic forum]

They stay aslong as discords CDN doesn't break as far as I know
Which should currently be years probably

If it breaks. It's purely discord fault

[sand verge]

What perms do you Need to give someone to they can see the tickets?

[scenic forum]

Adding them to the support team should be enough
Select panel -> general -> add staff role to support team section

Won't work on already created tickets. Only on future tickets

[sand verge]

Thank you

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 107)

[foggy sparrow]

$setup

[empty coyote]

What do yall do if this just keeps happening?

Empty messages from ticket tool

[pseudo ravine]

Hey there! What's the server ID?

[finite gyro]

forgot how to make a ticket but can someone teach me how to make these pictures, small icons that can go next to our admin teams naem

[slender minnow]

its a server boost perk

level 2 iirc

yeah its level 2

[safe hemlock]

Whenever i use the help command it says application doesnt respond

[scenic forum]

The bot is missing send message and embed links permission in that channel

[safe hemlock]

Ohh! Let me enable them

[coral bough]

Não estou conseguindo, deve ser bug ou não. Alguém ajuda, por favor?

[safe hemlock]

It was on in the first place it still doesnt work😭

[scenic forum]

Does the bot also have view channel permission?

[safe hemlock]

Yep

It has every permission

[scenic forum]

Inside that channel?

Role permissions don't count if the channel has different permission sets

[safe hemlock]

Wait it works now nevermind

[distant stirrup]

Dose anyone know why it wont let me enable claiming?

[safe hemlock]

Thanks !

[lunar solar]

Claiming is a premium only feature

[distant stirrup]

Ohhhhh

Thank you!

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[lunar solar]

np

[safe hemlock]

One more thing, how do u do this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@safe hemlock ^

[finite gyro]

yh we level 3 i think

just dont know how to do it

[safe hemlock]

Wait then what do i do by the panel thing

[scenic forum]

Once you set up the dropdown
Resend the panel and it should be a dropdown!

[safe hemlock]

But what do i enter in the panel thing

[scenic forum]

Access server settings -> roles and there's an upload image place

[safe hemlock]

[scenic forum]

The panels

Each dropdown option has to be an individual panel

[safe hemlock]

Do i need to make alot of panels just for it?

[scenic forum]

Correct

They all keep their own panel setup

[safe hemlock]

Huh but how did the server have so many selections

[scenic forum]

They have 6 different panels which they included into the dropdown

[safe hemlock]

OHHH

[scenic forum]

Each dropdown selection needs it's own panel
So if you have 8 panels, you can do 8 dropdowns

If you have 5 you can do 5 and so on

[crude narwhal]

@scenic forum

[scenic forum]

Ticket tool is missing send message and embed links permissions in that channel

[crude narwhal]

okay thanks

[sleek pumice]

I've done that like 10 times

[scenic forum]

Can you show your role having Administrator?

[sleek pumice]

How do I do that I joined last night

[scenic forum]

Go on your server -> server settings -> select your role -> permissions and go to the very bottom and see if administrator is toggle on

[weak plover]

so uhh ive been trying to make 2 different ticket categories using sapphire, but it keeps making tickets in the same category. is there any way to make a second ticket creation command that seperate from $new?

i use this command for the 1st ticket category

[scenic forum]

You need
2 different tickets aka panels
Have command style ticket enabled on both of them and have them monitor a different channel
So $new on channel 1 makes ticket one
$new on channel 2 makes ticket two

And then simply change the category on both panels so they use a different one

[weak plover]

so 2 different channels where sapphire sends the command?

for each panel

[scenic forum]

Correct

Sadly it's not possible to open different tickets via a single channel currently on command style

[weak plover]

for some reason it doesnt let me

even though ive enabled it on the panel

[scenic forum]

On both panels enabled?

[weak plover]

yup

sapphire id is in the spot you need to put it in

[scenic forum]

Im I'm sadly not sure
Could you open a ticket at #🎫│make-a-ticket and get a staff members help?
Would appreciate if you inform me afterwards about the cause of the error for learning purposes

[weak plover]

Alright, will do and thanks for the support that did help me.

[iron night]

Gave +1 Rep to @scenic forum (current: #37 - 110)

[leaden drift]

Need to add. My. Phone number to my discord account

But it will not help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[digital night]

Ticket took can’t talk in my channel how can I make it so it can talk?

[stray mulch]

للبببب

اه تنبض

[weak plover]

for some reason new/ticket options was disabled 🤦‍♂️

[scenic forum]

Ah
I had assumed it already worked with ticket 1 and you wanted to only add ticket 2

Thank you for telling me tho! @weak plover

[iron night]

Gave +1 Rep to @weak plover (current: #408 - 1)

[scenic forum]

Grant the bot
send message and embed links via channel permissions

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

@stray mulch ^

[subtle root]

why cant i access my server through the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic forum]

Do you have Administrator on the server?

[subtle root]

yes

i added the bot myself to the server

[scenic forum]

What does /permissionlevel say?

[scenic forum]

That doesn't necessarily mean you have Administrator

[subtle root]

it says that for every command

[scenic forum]

The bot is missing send message ane embed links permissions

[subtle root]

i see

wait

no it isnt

[subtle root]

already has it by default when i invited it

oh

in that channel

[scenic forum]

Role permissions don't overwrite channel permissions.

[subtle root]

ye hangon

[lethal ore]

Why can I not close the ticket?
https://discordapp.com/channels/509192800865353738/662692902245498910/1401310395821719643

[scenic forum]

Can you press sync servers on the dashboard?

[restive condor]

Hi there! The bot must have the MANAGE ROLES permissions in its role settings

[lethal ore]

Why? I don't want the bot nuking all the roles (yes, I know it likely won't happen, but still. It says, it has the permission)

[restive condor]

That's not something the bot does or will do, you can nonetheless list the bot's role below all your server roles in the role list

But Manage Roles is a required permission to manage permissions

[lethal ore]

well, the bot has manage roles according to the channel permissions though?

[subtle root]

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #37 - 111)

[restive condor]

It must have it in its role

[lethal ore]

Those limitations are so fricking confusing.

I'll first have to dig into the bot getting a random role, before I can grant that permission and restructure half my roles now.

Cause I can't just give it Manage-Roles, because it'll be manage to manage everything below the top-most role it has

And I have a bot-role (which groups all the bots in the list of active users), higher than the default member role

[restive condor]

Sorry to hear that but there's nothing we can do. This is a Discord requirement for bots

[lethal ore]

This is a Discord requirement for bots

no it's not. I've created bots that didn't need that permission.
And honestly I don't even know which action for some (discord) reason requires that permission.

Because I've never actually witnessed Ticket-Bot using the "ManageRole" permission to actually change some role settings

[restive condor]

Manage Roles is the exact same permission as 'Manage Permissions'

It will not do anything to your role settings

[lethal ore]

that makes a lot of sense then. I added the "Manage Permissions" permission on all categories (for the bot's role) though?
Why can't the bot move the channel and change permissions?

[restive condor]

I'm unsure sadly, but that error message is coming directly from Discord's API as the bot can't perform the action:
Double check that the bot has all these permissions in both opened & closed category once more:

✅ - View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Permissions
✅ - Manage Channels
✅ - Manage Messages
✅ - Read Message History

[sand depot]

if you save a deleting on a ticket can you also make the reason visible in the message?

in the save message i mean

[restive condor]

Hi there! You can use the {delete.reason} variable for that

[lethal ore]

I added (some of) those permissions also on the closed category, but the error still didn't change. (already had all the Manage permissions)

[restive condor]

Try removing the closed category altogether and re-trying. The permission may be required globally if the channel moves categories

If that doesn't work either, you will need to grant the permission in its role then

[lethal ore]

nope, it also doesn't work.

Plus moving and changing permissions are two different api calls

[sand depot]

how exactly do i use it or where

[restive condor]

You can use it anywhere you'd like, you can put in the Delete Message or Transcript Message for example

Dashboard > Panel Configs > Messages

[sand depot]

that way i can change the messages but i want to see in the saving of the Deletion the Reason if thats possible

[restive condor]

Still, the bot will need the permission in its role. I know there is a limitation/requirement at some point for bots, just can't pin point it for you at the moment

[restive condor]

It's not possible to edit the logging message unfortunately, but you can input the variable in your transcript or delete message

[sand depot]

if i deleted the message i cant access it anymore tho right? same goes with transcript after i deleted the original Ticket i can change anthing anymore

[restive condor]

That's correct, if you delete the ticket you can't edit the transcript but you can still access it

[sand depot]

how so i mean ik how to check it but i cant check the reason anymore then

[restive condor]

^

The reason can be displayed in your transcript message or in the delete message

[sand depot]

i might be slow but idk where bc i cant write in the deleted Message or in the Transcript

[restive condor]

^

[sand depot]

you mean here?

[restive condor]

Yes

[sand depot]

ok i now have that it shows me the reason when i delete it. can i somehow make a transcipt Automatically without Premium?

[restive condor]

Sadly not, that's a premium feature

[sand depot]

so how can i see the close reason if i cant transcript the delete with the transcript

delete reason*

[restive condor]

You can save transcripts for free using either the command or button

But saving them automatically is a premium feature

[sand depot]

yea but when i delete it i have a couple of seconds do i just gotta type as fast as i can to transcript it then?

[restive condor]

I suppose so. Alternatively you can do a close reason instead, that one stays permanently

[sand depot]

i tried it on both the delete message and the confirm you probably need Premium for that as well

[restive condor]

The close reason would go in the close or moderator message

[keen dagger]

where can i make a ticket

[restive condor]

#🎫│make-a-ticket for Ticket Tool support

[jade topaz]

what is with ticket tool im cant add it on my discord

[foggy sparrow]

You need to set it up, by clicking app then add app to the server you can use

[jade topaz]

im know that not working

[fresh apex]

Anyone know why when I try to open the app the says download the mouse software or something mine says razor but I have Logitech

[humble sequoia]

@fresh apex

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

What happens after you press add app?

[jade topaz]

its says its not working

[scenic forum]

Make sure the bot has send message and embed links inside that channel

[jade topaz]

kk

[jade topaz]

he did not

[scenic forum]

Can you show the bot having those 2 permissions in the channel permissions?

[whole badge]

what is the cmnd to do this.

so everyone can Create a ticker

ticket

ive already made a panel etc

[dark blade]

How do you add an emoji for the button?

[merry ember]

How do I do this

[fluid dust]

Hello, is this the Azure Latch support server?

because I paid for PS+ and it won´t let me use the commands

[humble sequoia]

@fluid dust

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[viral drift]

Yo quiero un ticket

[foggy sparrow]

Como te puedo ayudar?

[copper mason]

quiero un ticket

[scenic forum]

You can use /setup for a basic ticket setup

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@dark blade ^

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@merry ember ^

[digital kelp]

Channel Limit
╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets
Docs page for this error
4f11290a-f4d3-11ed-a05b-0242ac120003

someone help me

[scenic forum]

Are you staff in that server?

[digital kelp]

no

[merry ember]

Now how do I do this

[scenic forum]

Then we cannot assist you
Please reach out the their servers staff

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@merry ember ^

[merry ember]

HELP

YOUR SO GOOD

[merry ember]

Do you have any suggestions for tickets settings

And how to make them better

[scenic forum]

By default they are set to the basics someone needs
Anything else is up to your personal opinion
-Do you like Multipanel more?
-Do you like dropdown more?
and so on

[slow shale]

I can't access the dashboard for my friends server

even though I have co founder role

[scenic forum]

Do you have Administrator on that server?

[merry ember]

Have to be owner or staff

[slow shale]

yeah

[scenic forum]

Can you show a screenshot of you having it

[slow shale]

of what?

[scenic forum]

Your role having the Administrator Permission

[scenic forum]

Can you run /permissionlevel?

[slow shale]

nvm fixed it

[scenic forum]

What was the issue?

[slow shale]

Some reason it was using some other bot just had to switch

[merry ember]

How do I @ my staff when someone opens a ticket

[scenic forum]

<@&RoleID>

[merry ember]

ONG LIFE SAVE

R

[slim ridge]

Can someone get me unbanned from Twi pls!?

[humble sequoia]

@slim ridge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limpid thistle]

Preciso fase uma denuncia

Me matou sem motivos eu não fiz nada

[humble sequoia]

@limpid thistle

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[glass leaf]

I have the same problem

[foggy sparrow]

Do you have administrator on that server?

[glass leaf]

Yes

[foggy sparrow]

Can you run /permissionlevel?

[glass leaf]

Level 0

[foggy sparrow]

You need to have the Administrator permission or a role marked as dashboard role to access the dashboard

[glass leaf]

So, the server owner or someone who doesn't have the roles bug to put me on the dashboard?

[foggy sparrow]

Someone who has admin perms or the server owner has to put you in the dashboard

[glass leaf]

Okay, I'll tell my friend to give me permissions to the panel, thanks.

[fading minnow]

Hey so for transcripts, do the tickets automatically save them?

Heard something like they automatically save after 24hrs n thought that sounded off

[queen ibex]

They do not auto save unless you are premium.

When you close a ticket you can press transcripts.

That saves it.

[fading minnow]

Gotchu appreciate it

[queen ibex]

Your welcome!

[chrome light]

I need help with the bot of my serv

[minor silo]

I keep running the command only to get "application not responding", no clue what the problem is, I've tried on multiple devices multiple times today

[chrome marten]

nv.

[teal zenith]

You Need to authorize the bot to send messages in that channel

[amber creek]

So I have created a Ticket system, it was working good when I created it, everyone was able to create the ticket, today when my friend tried to create a ticket, he was not able to see the embed message which is used to create the ticket, I made some changes to the channel I gave him all the roles but still he was not able to see it.
I hope you will help me as soon as possible.
Waiting for your response...
Thank You!!

@amber creek

[wary blade]

how do i make it so a role cant open ticketa

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

━━ V PRO's inquiry has been moved to a ticket ━━

[jade topaz]

how to make my tickets have a dropdown selection menu like this

[restive condor]

Hi there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

its just like this:

nvm

i worked it out

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[keen bone]

My ticket no.

[hasty rapids]

Hey there, How can I do that someone creates a ticket, the bot auto ping the ticket creator?

[scenic forum]

Hey
That would be {user}

Simply put that into a content field
Not inside an embed as they cannot ping

[wet quarry]

I don t get my order

How i get it

?

[ionic path]

hello, is this about Ticket Tool discord bot?

[wet quarry]

I ordered a red fox and i can t get it

Yes aboat ticket tool

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ionic path]

ticket tool is not associated with "red fox" and we can't help you.

[waxen terrace]

Como fasso pra pegar meu xit?

[wet quarry]

But what i can do

?

Can i make new one

[worthy snow]

guys how to set if someone claims the ticket we can rename the ticket name after being claimed
is it editable
and how to do like
if someone claims the tickets
the claimer and only the persons with admin perms have the perms to see the ticket

[azure jasper]

why does it say application did not respond

[brave hatch]

Having issues with the ticket tool sending the ticket to a channel
Configured the panel/button etc, but when hitting send and selecting the channel, it keeps giving this error.
Ive given it admin perms, manually assigned it full access to manage channels etc, and it still wont work

[idle plover]

make sure to resync on the website and check the roles again along with permissions.

if you have both ticket and ticket tools make sure you enable ticket tool as well.

[brave hatch]

Only have ticket tools in the server atm. Ive refreshed/resynced a few times over the last 30min incase it was a delayed update or something, still no change

[idle plover]

what permissions have you enabled on it?

[brave hatch]

At this point, all of them trying to get it to work 😂

[idle plover]

hmm. i know this is gonna be a really dumb ask, but on the website, did you select the correct server?

[brave hatch]

Yes, its definitely showing the correct server

[idle plover]

hmm.

[brave hatch]

Ive even removed/readded it for good measure

[idle plover]

and its going to the correct channel, been added as a member/role?

[brave hatch]

yes yes and yes. It shows up in the members list so it sees it, both the channel and the channels category ive assigned it full permissions in.

Plus the role itself (which is managed by the integration anyway)

[idle plover]

ew, so weird why it isnt working then- i could toss you a link to a youtube video i was watching to set it up if you want?

[brave hatch]

Sure

[idle plover]

https://youtu.be/FtUAxu4XxHs

hope this helps!

quick question, as im a bit stumped- how would i go about setting up age verification with ticket tool?

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[restive condor]

Hey there! See above please ^

[idle plover]

thank you so much!

[rancid vortex]

any one can help me, when i do /setup it says "The application did not respond"

[low jackal]

Please can someone help me with setting up tickets in my server please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[slender minnow]

Most likely the bot is missing permissions.

It is missing VIEW MESSAGE``SEND MESSAGE and READ MESSAGE HISTORY

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[queen ibex]

^

[low jackal]

Please can you do that in my server?

[queen ibex]

Nope.

You can follow the tutorial above.

I will not be setting it up.

[earnest spire]

If someone makes a ticket and i want a certain roles to be pinged when that ticket is made how do i do that?

[foggy sparrow]

You need to setup the permissions on your server

[rancid vortex]

done

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[earnest spire]

Cant get it to work, and yes ticketool has access to ping

I have also tried other ways like {@support}

[restive condor]

Is the role called 'role support'?

Please put in the exact role name, capitilised exactly the same

[solemn stone]

Hi

Why dont i get pinged even though i put the roles like

{role_id}

[warped sparrow]

How do i add more support team role ?

[solemn stone]

why doesnt it ping me in ticket?

[jovial light]

les gars soyer cordial

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[restive condor]

Hi there! Can you screenshot how it looks like on Discord please

[restive condor]

Hey there! See below please

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[warped sparrow]

Sure

[restive condor]

This here ^

[solemn stone]

it doesnt ping me (i have all these roles)

[restive condor]

Please make sure that Ticket Tool has the MENTION EVERYONE & ALL ROLES permission in its role settings

[solemn stone]

ok

[silent dagger]

How can we make it so that when we open a ticket, it asks for the reason for opening the ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[slender minnow]

@silent daggerplease see above ^

[silent dagger]

Thank you, I will try

[marble chasm]

how do i rename the bot

[restive condor]

Hi there! See below please

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[marble chasm]

ty

[silent dagger]

I failed

[gritty notch]

i came back from holiday and lost my gojo emote and 30k how do i get it back

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow schooner]

Hello
Can I transfer from one server maded tickets to new one like clone as

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[scenic forum]

Its only possibly using the backup key as above
It limits the usage of it to owners only

[hollow schooner]

nice, thanks a lot

[iron night]

Gave +1 Rep to @scenic forum (current: #37 - 112)

[worthy raven]

when selecting a catagory where the ticket is created into it doesnt shows all

and i checked permissions

[restive condor]

Hi there! Please use the button above your server name and re-try

[thick prairie]

Where do I make an appeal?

[warped sparrow]

Hey I did what you guided me but when i tried creating a ticket that added supported role members didn't show up

[restive condor]

Please make sure you have added the additional support roles onto the correct panel

[mossy vigil]

hello

can some one help me

[warped sparrow]

@restive condor hey how delete a pannel cuz I can see 3 tickets but we have only one ticket panel

Sure

[merry ember]

Umm so

How do I put this in my tickets channel

[next harness]

Is this a new appeal channel for azure latch?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hi there, see below please

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[restive condor]

Simply re-send your panel as shown above

[balmy mulch]

can someone tell when a ticket is opened how to set the roles added in the ticket gets auto pinged?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there! See above please ^

[merry ember]

How can I edit this

[burnt kestrel]

Hi people in my server can open the ticket fine with the first button but when they try the second button (second option) it says they don't have permission to open the ticket, how do I fix that?

[scenic forum]

Any non clickable sections aka greyed out areas are premium only features

[merry ember]

Awhhhhhh

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button
Please make sure 'Support Team Only' is disabled and that you didn't accidentally disabled any roles

[kind shadow]

hi im trying to do commands but it keeps saying this appication didnt respond

[restive condor]

Hi there! Please try the /debug command in that same channel

[kind shadow]

it says the same thing

[restive condor]

Ticket Tool is missing the SEND MESSAGES & EMBED LINKS permissions for that channel

[kind shadow]

ok

ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2622)

[kind shadow]

hello how do i make my ticket panel like this?
like with the multiple opening options?

someone please let me know

[restive condor]

Hi there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[kind shadow]

if it is different panels how will it work?

because i want like 2 or 3 different options

[restive condor]

Each options needs its own panel. It should look something like this

[kind shadow]

and in the end it will look like this?

[restive condor]

Yep

[kind shadow]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2623)

[restive condor]

[queen nebula]

it's not letting me edit this and when I click it it doesn't work

[kind shadow]

how do i edit this

[scenic forum]

Click on the embed editor arrow
It should fold down

[scenic forum]

Select panel -> panel -> edit panel message and then open the editor and change the text inside

[queen nebula]

oh lol ty

[iron night]

Gave +1 Rep to @scenic forum (current: #36 - 113)

[queen nebula]

i thought it was for the premium

[kind shadow]

where is it on this?

[scenic forum]

The areas you can't click in the editor are premium

[scenic forum]

Look left side in the middle "panel"

[kind shadow]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #35 - 114)

[queen nebula]

ohh ok

[orchid raft]

Opa tem como perdi reembolso

Pedi*

[echo yacht]

Se você quiser solicitar um reembolso pela sua compra do Ticket Tool Premium, abra um tíquete no seu idioma preferido. #🎫│make-a-ticket

[orchid raft]

Vlw irmão

Salvo

Comprei e não tá funcionando direito

[modern portal]

Yo it said that I duped an item and I can’t trade but I didn’t ? How do I fix it

[humble sequoia]

@modern portal

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[terse bronze]

Hello any time I attempt to run a command it comes up with this message anyone know what is wrong?

[scenic forum]

The bot is missing send message and embed links permission

[vale sorrel]

Nesesito a danilo

Admin Danilo está aquí

Admin Danilo está aquí

@wicked bridge

[sour jackal]

Hii I actually made a ticket for this earlier
What I did was go to that channels settings and go to ticket tool perms and I just turned everything on and it worked

[terse bronze]

Ty

[iron night]

Gave +1 Rep to @sour jackal (current: #408 - 1)

[sonic dune]

So I’ve followed these steps but it doesn’t let me edit the panel message. It before

[scenic forum]

If you open the editor you can change the description field of the panel message
The rest is premium

[sonic dune]

I did open the editor

But it didn’t let me edit the message

I’ll record what’s going on

[scenic forum]

Can you show me a screenshot of you being unable to edit it?

[sour jackal]

Np

[scenic forum]

A screenshot is sufficient

[scenic forum]

You didn't open the editor

Press that embed editor arrow

It will fold down

[sonic dune]

Oh done

[foggy sparrow]

Para de tagear al man, que el tiene vida

[vale sorrel]

Todos tenemos vida pero no es para contestar asi

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[robust dragon]

Eu aperto em add aprece isso

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[alpine tendon]

هلا

Hello everyone

I want to know that the partner is open or no?

[scenic forum]

Hello Aser
Applying for Partner is currently closed

[grizzled pivot]

Kick

[alpine tendon]

okay when does it open?

[scenic forum]

There's no eta on when it opens again currently, sorry

[alpine tendon]

Okay thank you.

[iron night]

Gave +1 Rep to @scenic forum (current: #35 - 115)

[past rover]

Hi how do I make a ticket?

[scenic forum]

Hey
At #🎫│make-a-ticket but please only if ifs actually ticket tool related

[past rover]

Oh okay thx but how do I get a server id?

Srry Idk how this works

[scenic forum]

Type $id on the server you're staff on to get the server ID

[past rover]

I'm so confused

[scenic forum]

You can also ask what you need in this channel, I may be able to assist you depending on what that is

[past rover]

Like why I want to get a ticket?

[scenic forum]

You want to create a ticket creation menu?

[past rover]

I think idk someone told me I had to make a ticket or something to get my stuff back in a game and then it sent me here

[scenic forum]

Ah
You're in the wrong server
This server is ONLY for the ticket tool bot which handles the ticket system itself
Not for ticket business of other servers

[past rover]

Oh okay thank you

[flat mural]

How I do a ticket for a limited time emote???

[quartz jewel]

for azure latch right? yeah im here for that too i was also told to make a ticket here too

[past rover]

Yeah that's the same thing with me too

[quartz jewel]

i lost my limited time emotes and in their appeal server, they took down the ticket thingy and when i left and rejoined it too, i saw a link that lead here and im not gonna spend more robux to get that emote back

[flat mural]

Same idk how to get it back

[past rover]

Yeah same

[flat mural]

I have proof I bought

[quartz jewel]

same here

can someone help us out here?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy sparrow]

@quartz jewel @flat mural Read above ^^

[jade topaz]

Hi am not seeing a claim button

Is that i premium feature?

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[foggy sparrow]

Hi yes it is, if you want to buy it read above

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silver comet]

Help me get unbanned from slap battle

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spice elk]

Can I comment out embeds in the raw editor to temporarily hide them?

[scenic forum]

Comment out embeds?

[spice elk]

In Powershell you can add a # at the start of a line to make it a comment

Basically the line is there but it's not being executed

[scenic forum]

Ah then thats not possible as discord embeds do not have such a function whatsoever

Easiest would be copying the panel and removing the things from the panel that you want to tempirarily hide

Since copying use the same config nothing would be lost or setup in a large scale

[spice elk]

That's not possible

[scenic forum]

whys that?

[spice elk]

I can copy the individual support category panels but not the main panel for the ticket creation channel

[spice elk]

I can't select it at the top

[scenic forum]

why cant you copy the main panel?

[spice elk]

I can't select it in the dropdown

[scenic forum]

i meant this

[spice elk]

I have to go here to get to the Panel

[scenic forum]

Youre from austria right?

[spice elk]

💀 🗿

🇦🇹

[scenic forum]

already corrected myself

[spice elk]

Yes :3

[scenic forum]

Also was ich meinte ist
Das du das gesamte panel "klonst" und somit 2 versionen hast
1 ohne dem text
1 mit dem text
Falls du es öfter hin und her swappen müssest

Somit müsstest du bei jedem swap einfach nur panel 1 ohne text oder panel 2 mit text wieder senden

[scenic forum]

Jegliche settings wie dropdown usw müssten beim klonen gleich bleiben

[spice elk]

Des kopiert also ALLES

Also alle panels

[scenic forum]

Nein Nur das EINE panel
Die anderen panel sind aber über dein dropdown verknüpft
Die müssen ja nicht kopiert werden, die existieren ja schon so wie sie sind, es verknüpft sie lediglich wieder

Alles was du HIER drinne konfigurieren kannst in dem EINEM panel wird kopiert

[spice elk]

Ja aber muss ich das ned auswählen oben?

[scenic forum]

Du wählst ganz oben dein main panel aus und drückst "Clone"
Somit hast du 2 versionen die voll funktionstüchtig sind mit dropdown, usw
Eine version passt du an mit dem text denn du immer wieder hin und her änderst
Einen lässt du wie es ist
Wenn du es also wieder ändern musst
Sendest du dann entweder main panel 1 oder 2
Je nachdem welche version du gerade brauchst

Wenn du es allgemein nur 1 mal "hiden" willst temporär dann einfach rauslöschen und irgendwo seperat abspeichern mit nem screen wie genau es war am besten

[spice elk]

Das kann man oben eben nicht auswählen

Ich seh nur die 8 Support Categories die wir haben

[scenic forum]

Also kannst du es general garnicht editieren usw?

[spice elk]

Editieren schon

Dazu muss ich hierher gehen

Da gibts aber kein Kopieren/Einfügen

[scenic forum]

Du musst das gesamte EINE clonen über den main menu

Es klont nur das eine panel das du ausgewählt hast

[spice elk]

I checks nind

[spice elk]

Ja aber ich kann das Main Panel hier ned auswääählleeeeennn

[scenic forum]

Wenn du es nicht auswählen kannst, wäre auch der button "panel" weg
Dann müsste er ja schon ausgewählt sein

[spice elk]

Oh

I get it now

It's named incorrectly

[twin flax]

hey wheres my messgae go

[scenic forum]

Did you delete it maybe?

[twin flax]

not on purpose

[spice elk]

My bad i didn't notice that

[twin flax]

i dropped my phone

[scenic forum]

i saw it anyway
Hey
The bot is missing send message and embed links permission in that channel

[twin flax]

no i gave it admin

[swift canyon]

I got banned from the Azure Latch server because I got hacked 💔

[scenic forum]

all good
Could have maybe explained it better but since 2 things are technically named panel i think that might have ended up confusing

[humble sequoia]

@swift canyon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

What does /debug say?

[twin flax]

i cant use /debug bc it brings up disboard instead

[scenic forum]

you can select which bot you want to use on slash commands

[twin flax]

ohhh

okay

i got it

[void glade]

how do i get my Yuki back i lost him since the hacking

[static star]

do anyone know why i dont receive any transcripts from ticket tool

[muted wind]

How can ticket tool respond to messages from people based on how its programmed

[wet plank]

Started experiencing issue with transcripts on our server as well, used to work 🤔

[spice elk]

Nobody here can help you with this whatever that is

[hybrid gust]

how do i give perms to a role to see channels ?

i tried adding the rle on support team but dosent work

[spice elk]

Custom commands?

[hybrid gust]

yo can anyone help

[spice elk]

Support team roles?

[hybrid gust]

wym

[spice elk]

Or what channels are you refering to

[hybrid gust]

the tickets

[spice elk]

You need to add support roles

[hybrid gust]

i want a certain role to be able to see and type in all tickets

how do i do that

[spice elk]

Panel configs > general

[hybrid gust]

ye i aleredy did it

but still it dosent work

the role cant see the tickets

[spice elk]

They need to be pinged

[spice elk]

You use threads I assume

[hybrid gust]

threads ?

no the tickets are channels not threads

[hybrid gust]

wym

[spice elk]

Did you give the roles permission for thr category

[hybrid gust]

ye

@spice elk maybe can u come dirrectly in my server and do it urself ?

i wll give u admin perms for a lil

[muted wind]

No like, once you open a ticket, the bot automatically answers to the questions based on how its privrammed

[worldly helm]

That is against our rules. Please keep all the support in this channel.

[hybrid gust]

oh ok

[worldly helm]

Hello 👋
That is not possible.

[spice elk]

No

[muted wind]

Ok

[spice elk]

You mean something like ChatGPT

Or keyword based responses?

[muted wind]

Yeah kinda

Its fine if its impossible

[spice elk]

How do I make the bot ping users out of tickets like here?
#💬│general-chat message

[worldly helm]

Hey 👋
You can use custom commands for that and use {argument.1} in your response message. I attached Screenshots below.

[muted wind]

YES THIS IS WHAR I WANT

LIKE IF SOMEONE ASKS A QUESTION MANY PEOPLE DO IT WILL SEND AN AUTOMATED ANSWER

[spice elk]

Custom commands are triggered by commands

[muted wind]

What do you mean

[spice elk]

$CGNAT fot example

It's not enough if the user simply says "CGNAT"

[muted wind]

You typed something and it popped a message from the bot

argument.1

[spice elk]

I type $OEM and a guide pops up from the bot

[worldly helm]

It would work if you enable Wildcard.

[spice elk]

Yeah but then everytime CGNAT is mentioned it sends the guide

In my case atleast it is mentioned often

[spice elk]

Okay so $CGNAT @user for example?
Currently I have {ticket.owner} in there

[muted wind]

In #💬│general-chat when you say something it automatically responds to "Go to #🆘│community-support"

[worldly helm]

Yeah those are custom commands when someone says help in that channel

[worldly helm]

If you want your argument 1 to be pinged you have to use {argument.1} as the variable

[spice elk]

So $CGNAT {@user} ?

No wait

I'm still kinda lost

[muted wind]

And do they cost money

[worldly helm]

All good. Here's a guide so you can understand it better.
Head to your Dashboard -> Custom Commands
Select your wanted Command
Where it says Command Arguments, click on New
Use {argument.1} in your message (Edit Message)

[worldly helm]

Ticket Tool custom commands do not cost any money. But to use embed in Custom Commands you do.

[muted wind]

I do not need to use any embeds

[worldly helm]

Then you can do your auto-responder.

[muted wind]

How?

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[worldly helm]

By following this guide^

[muted wind]

Do I have to use that bot?

[spice elk]

Hmm imma try that later thanks
How did you do these line symbols?

[muted wind]

It's an emoji

[spice elk]

Oh

Can I add foreign server emojis to the ticket bot messages?

[worldly helm]

No you have to add them to your server and use the emoji ID.

[worldly helm]

You do not have to use our bot for that, but it is recomended.

[muted wind]

What is a command argument

[spice elk]

Are these custom made emojis?

[muted wind]

It was actually pretty easy lol

but I want it to say that if the sentence includes postpone

not just the word

[worldly helm]

A Command argument is something that repeats something that was included in the trigger.
An example is $test hello. If I am using This is a test {argument.1} it would reply with This is a test hello.

[worldly helm]

Copy these settings then

[muted wind]

it only works when I say "Postpone"

Now it works when I put this

thanks

[worldly helm]

You're welcome
Glad I could help!

[spice elk]

Can you tell me where I can get these emojis or are these made for this server?

[worldly helm]

I have no Idea where to get them. Either we got them from somewhere or our designer made them.

[still aurora]

[muted wind]

How can I do it so it only says it in tickets?

@worldly helm

[restive wagon]

is there anyone that can jump in my ticket and help me? i think my helper may be sleep

[humble sequoia]

━━ Tbabiii 🦋་༘࿐'s inquiry has been moved to a ticket ━━

[indigo yacht]

Hello how can I open a ticket tool?

[opal hollow]

hi everyone
is it possible to create more than one button for the same panel?

[muted wind]

Yes

[lunar reef]

How do I make forms?

[restive condor]

Hi there! See below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lunar reef]

Tysmmmm

[muted wind]

@restive condor How to make custom commands only pop up in tickets

[opal hollow]

u know how?

[muted wind]

I do

Do you want this?

[lone cobalt]

Hello, I am new here, I would need help, namely I have a Discord server and would like to insert a ticket tool. I already have the ticket bot inside the server, but how can I create this ticket system myself? I hope I'm right here.

[restive condor]

Hi there! It's not possible to restrict custom commands to just tickets unfortunately. You can simply instruct your staff to only use them in tickets

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[muted wind]

My custom command is like, I would like to apply as a manager, and the bot sends you a manager form

I want to restrict that so when someone says the word manager in chat the form doesn't pop up

[restive condor]

That's not possible. The only one to do that would be to remove the bot's access to normal channels

[muted wind]

would that work 100%

[restive condor]

Yes

[muted wind]

It doesn't work

I literally put x to everything

[lunar solar]

Do /debug in the channel you are trying to get TT to respond in

[muted wind]

It shows it has access to talk and see the channels but by the settings from the channel it doesnt

[lunar solar]

Thats fine

I am looking at your custom command currently please wait a moment

[humble sequoia]

@robust thicket

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

Here's your problem

The bot has administrator so no matter how much you restrict it in other channels this permission will override it

[humble sequoia]

@robust thicket

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[muted wind]

How can you see this

[austere forge]

We have access to the dashboard of the servers you have (only to view it)

[muted wind]

How can I change the bot's permissions in my server

[austere forge]

Server settings > Roles > Permissions > Ticket tool

[muted wind]

Yes I did that, it still can see and type inside of channels it shouldn't be able to

[austere forge]

Make a sure to disabled the permissions administrator from bot Ticket tool

[marsh torrent]

whenever i rename a ticket i cant rename it to aryan claimed it doesn’t allow me why

[muted wind]

It never had administrator

[spark hound]

guy'

how to fix "high volum" in making ticket

[native sundial]

can i change my tickets name to other names ( ticket name not panel )

[scenic forum]

Select panel -> Ticket -> there you can edit closed and opened ticket named

Requires premium

[native sundial]

okie thanks : D

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 116)

[scenic forum]

Are you staff in the server?

[loud umbra]

How do i restrict certain roles that have admin perms from seeing tickets

[amber creek]

How do I open a Ticket

[scenic forum]

You can't
Admin bypasses everything

[scenic forum]

Is it ticket tool related?

[amber creek]

Yeah

Of course

[open kettle]

is there a way to automatically send the transcript to the ticket opener?

[amber creek]

I am facing a problem using Ticket Tool

[loud umbra]

but certain servers when I make a ticket it only shows one person on the right. I really dont care if the admins can see the ticket I just want whoever made the ticket to not be able to see the people on the right

[scenic forum]

Then either #🎫│make-a-ticket or ask what you need help with in here

[amber creek]

Ok thank you so much

[scenic forum]

It is not possible
Users with admin will ALWAYS be displayed on the right if they are online

[open kettle]

.

[scenic forum]

As far as I know that's only possible with premium

[open kettle]

ah okay no problem at all

thanks for your help

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 117)

[hybrid gust]

@scenic forum

i got a question

if like i have some ticket opened in my server but then decide to change some stuff on the ticket dashboard those ticket disapear or they stay in there ?

[scenic forum]

The tickets will stay but the change you did WONT affect already existing tickets, only new ones

[amber creek]

Please help me out moderators, I have posted my question

[scenic forum]

Please be patient

[amber creek]

Ok

[hybrid gust]

oh alr ty

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 118)

[hybrid gust]

how do i rep

+rep @scenic forum

how do it

[vernal owl]

Can someone halp me like to do a command for to do a openig ticket

[scenic forum]

Just saying thanks with a ping or reply triggers it

[iron night]

Gave +1 Rep to @hybrid gust (current: #408 - 1)

[hybrid gust]

bruh

[vernal owl]

?

[hybrid gust]

oh alr

[scenic forum]

Select panel -> command style -> $new and $ticket will become available afterwards

[vernal owl]

Like in command

To tickettoll

[scenic forum]

You have to set it up online via the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[vernal owl]

Let me see

[muted wind]

There isn't a command to open a ticket

You're forced to open it manually

[scenic forum]

Commands to open tickets exist and are called Command Style

[vernal owl]

How to do that

[muted wind]

The only way a ticket opens is if it was closed, and you want to open it again, so it can be also public to the ticket opener, you can open it by using /open, or press the open from the support team controls.

[vernal owl]

Command Style

Like this

[muted wind]

Apparently, based on leo, you can do it, I'll send you a quick tutorial

[vernal owl]

I want

[vernal owl]

Plss send

[muted wind]

For the "channel to monitor..." you will choose the channels you want the command to work in, as example, you choose the channel "chatroom" and you type in $new or $ticket, it will open, if you don't pick that channel, it won't.

[vernal owl]

Thx brother

[muted wind]

You're welcome

[opal hollow]

yes!! pls

[paper viper]

Is it possible to have the Displayname instead of the Username in the "Claim Name" variable ?

[muted wind]

In order to do this drop-down style with options, you'll have to create atleast 3 panels, I'll show you how right now!

[sour ember]

Hey! 👋 I'm not exactly sure of the best way to reach out, but I wanted to explore the possibility of a partnership between Host Havoc and Ticket Tool. Would anyone be able to point me in the right direction--or is there a contact email I could use? 👀

[austere forge]

Please #🎫│make-a-ticket with any details please

[humble sequoia]

━━ Magiktoaster's inquiry has been moved to a ticket ━━

[muted wind]

• First Picture - How to create a panel.
• Second Picture - Head to the drop-down style option.
• Third Picture - You'll have to press everything I circled and arrowed to open all menus, you'll also have to do this while being on your main pannel

@opal hollow

I hope this helped

[digital compass]

if i wanted to add like a footer to the ticket when someone opens it, do i need the paid version? or is there a free way to do it

[austere forge]

That's correct, you need a premium subscription to add a footer

[opal hollow]

ohh tysm!! helped a lot

🧡

[edgy marten]

Estou com problema com os tickets

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[opal wagon]

Is ticketool down?

[austere forge]

doesn't seem

[white cradle]

How to get unbanned in ink game?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ionic path]

hi there, read above please.

[merry bolt]

you go to ink game support server

[marble garnet]

Question, so im an admin on a rather large server, and im trying to set up a ticket tool panel for something with a limit of 5 tickets open at any time, i was wondering if there was a way to edit the message that gets sent if a user tries to open a ticket after the limit has been reached?

[scenic forum]

The error message cannot be edited no

[marble garnet]

sadness

[marble garnet]

thank you for letting me know!

[iron night]

Gave +1 Rep to @scenic forum (current: #34 - 119)

[queen lion]

Hey so when i try to manage my servers it says “you dont have access to this server” and when i click retry same thing and i authorized again and nothing is fixed

[opal wagon]

Make sure you have administrative permissions

[queen lion]

I am the one who made it