🆘│community-support

[daring plume]

Like below the name and stuff

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

@daring plume ^ that?

[daring plume]

I think so

But it doesnt have thay for us

It doesnt say edit panel message, best we have is edit panel name

Which just changes the name

[scenic forum]

The bots message tells you the path and how to get to the panel message part

[ancient ore]

Thx

[iron night]

Gave +1 Rep to @scenic forum (current: #41 - 89)

[jade topaz]

i made a template and i want to move the same settings from the ticket in my original server to the template without having to remake it all over again is there a way to import it or copy it in?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[scenic forum]

@jade topaz ^
This copies everything you want over

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #41 - 90)

[daring plume]

Okay thanks I managed to do it ! < 3

[iron night]

Gave +1 Rep to @scenic forum (current: #41 - 91)

[dull sail]

Why does it always say the application did not respond its annoying😑

[restive condor]

Hey there! Please try the /debug command in that same channel

[chilly fog]

Hello! I Wanna remove my subscription from server where I dont have access..

[restive condor]

Hey there! See below how to set up Ticket Tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! You can manage your subscriptions from your Dashboard Profile > Subscriptions, or https://tickettool.xyz/billing directly

[chilly fog]

Ik but send me to here

Dont show here..

[restive condor]

Ah, if you're subscribed via Discord the only thing you can do is cancel the subscription.
Feel free to re-subscribe directly on our website so you can manage & transfer your subscription however you'd like https://tickettool.xyz/premium-purchase

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[chilly fog]

Dont show nothing here 😦

Can you cancel my subscript from your admin panel, pls?

[restive condor]

Unfortunately not, Discord doesn't allow that. Can you check your 'Billing' tab?

Does the payment for the subscription show there?

[chilly fog]

Yes but not show payment later

[restive condor]

That was over 5 months ago. I don't think you're still being charged

[chilly fog]

I'm

[restive condor]

The only thing you're paying for at the moment is Nitro

[chilly fog]

Google payments

I'II send u photo from my bank

[restive condor]

I'll create a ticket for you so you don't have to post it here

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[winter glen]

Is it possible to transfer the bot configuration directly to another user?

[restive condor]

Hi there! See below please

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[restive condor]

If you want to give it another user, simply share the key with them

[bright stirrup]

Can you use input from a form in the name of a ticket?

[restive condor]

Hi there! Yes, but custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[bright stirrup]

Ah okay

[winter glen]

What I want to do is transfer ownership to another person. Can I do that?

I mean, I want that person to be the sole owner of the ticket.

Do I have to transfer Discord to him, or how should I go about making him the owner of the bot?

[scenic forum]

im a bit confused here
What exactly do you want to do

[winter glen]

I configured the bot on a Discord server, and I want to transfer all the settings to another person who is on the same Discord server where I configured the bot, so that I can leave the server and they can keep the bot settings and configure it their own way.

[scenic forum]

All settings are server based, not user based
Means even if you leave the server, all settings will remain the same

If you want to transfer something from one server to another check the infos below

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[winter glen]

Even though I am the owner of the Discord server?

[scenic forum]

All settings are server based, not user based

Your role, status, position doesnt matter
Configurations are saved on the server

[winter glen]

Ok, thanks for all

[restive crypt]

hey there

How can I allow a specific role in Discord to write in the ticket, even if someone else has claimed the ticket? I want this role to always be able to write in the ticket no matter what, and the chat should never be locked for them.

[scenic forum]

Hey
Select panel -> General -> Put that role into additional roles
They shouldnt get affected by claimings with that

[restive crypt]

@scenic forum where

[scenic forum]

Panel configs then follow path above

[restive crypt]

THANKS

[ebon arrow]

hey guys , i wanna know if its possible to view all the channel names , pinned msg and the last message on tickets . my friend is able to do it but he wont tell me also keep in mind that we dont have staff perms

[scenic forum]

Your friend is using illegal client modifications if they can see channel names they shouldnt have access to.

[ebon arrow]

can u just tell me the client i need it for smth

[scenic forum]

no

[royal seal]

guys one of my server got deleted by discord, is there any way i can get deleted server's ticket bot data?

[bleak sedge]

A community member who didn't create a ticket has access to a ticket someone created. And was able to respond to it. How to fix this?

[vast socket]

Hello can someone Help me pls

I want to purchase the Pro version, but my payment method isn't working. Is there another way I can send the money, like PayPal?

[waxen fulcrum]

How do I make it where I see when someone makes a ticket?

[scenic forum]

Please open a ticket at #🎫│make-a-ticket and get a support staffs help

[scenic forum]

Panel -> permissions -> everyone role permissions
Make sure opened and closed can't view channel

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[scenic forum]

@vast socket ^

[scenic forum]

Can you elaborate what you mean

[coarse pecan]

Hi! I have an open ticket that I wanted to close but I get the notification that it is already closed.

[scenic forum]

Can you show that the ticket is still opened after a closing attempt?

[upper ermine]

can i do anything about this?

[vast socket]

So now I have opened a ticket about my problem

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hi there! Please try the /debug command in that same channel

[upper ermine]

okay it works now! i thought it gave itself the necessary permissions 😅

[fallow frost]

Hello, seeking help! anytime i send /setup it says application did not repsond.

[restive condor]

Hey there! Please try the /debug command in that same channel

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[jade topaz]

ticket tool keeps saying my transcripts aren’t set up. (it is as we havent had any issues with transcripts until this morning) i’ve even reset the transcripts channel on dashboard and it says the same thing still.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[coarse pecan]

I see this now as well further back in the chat, while the permissions are all given for the category to the ticket tool

[scenic forum]

can you show the Other open tickets category having these permission granted?

how many images were that o-o

[coarse pecan]

5 🙁

[scenic forum]

send them one after another in that case please

3 in one and 2 in the second

[grizzled summit]

Yes, too many images at once will flag you.

[scenic forum]

Is it 4 images?

[grizzled summit]

Not sure.

no access to config

[scenic forum]

so either 4 or 5 since 3 is allowed

[scenic forum]

Thats odd
Can you run /debug inside a channel of that category?

[coarse pecan]

Did, and tried to close it but still not possible

[scenic forum]

does debug say all permissions are okay?

[coarse pecan]

Yes

[scenic forum]

Then im unsure what the problem is
Please open a ticket at #premium-tickets and get a staffs members assistance

[candid zealot]

How do I give myself a higher permission level? I'm the one who added the bot, and I'm a server admin.

[scenic forum]

Can you show your role having Administrator?

[candid zealot]

On the bot, or on the server?

[scenic forum]

YOur role on the server

[scenic forum]

A roles name doesnt say its permissions

[candid zealot]

Oh, gotcha

She didn't do that yet, I will have a word with her

[scenic forum]

alternatively if they DONT want to give you admin

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 29, 2025, 4:14 PM

[scenic forum]

They can mark a role of yours for dashboard access

[candid zealot]

For some reason that server doesn't show up on my dashboard

[scenic forum]

Because youre not admin

[floral silo]

Yo I can’t get my ticket bot

[scenic forum]

You need admin or a Dashboard role to access the dashboard

[candid zealot]

Ah gotcha

Thank you

[scenic forum]

we need more info than that

[floral silo]

I invited ticket tool to my server but it don’t show?

[scenic forum]

On the server itself or the dashboard?

[floral silo]

Idk I’m new to this

[scenic forum]

is the bot on your server?

[floral silo]

No

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

Above is a small tutorial how to invite and setup a basic ticket

[mint mural]

How do I change the bot's language?

[restive condor]

Hey there! It's not possible to change the entire bot's language, if that's what you mean.

You can edit most messages and buttons though

[graceful sluice]

I need help

i cannot access my servers dashboard and ticket tool just completely brooke down

[scenic forum]

Can you run /debug on the server?

[graceful sluice]

nope i cannot do commands at all

[scenic forum]

Are you sure the bot is still in the server?

[graceful sluice]

it is

[scenic forum]

Can you show the bot having the view channel and send message permission?

Since the permission maybe changed

[graceful sluice]

The bot has admin

[scenic forum]

Can you show that real quick?

[scenic forum]

Hmm that's odd
Can you please open a ticket at #🎫│make-a-ticket
Something odd is going on

Can you elaborate?
Do you mean the opened ticket message or what exactly do you mean?

[fickle nymph]

THEY TOOK AWAY MY YUKIMIYA AND MY TITLES😭

[scenic forum]

Can you show a full screenshot of the site so I know you're editing the correct window

[humble sequoia]

@fickle nymph

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

So what you edited is the message inside an open ticket

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic forum]

^ this is what you want to edit and then just resend the panel afterwards

Go out of the ticket menu

You need to enter the panel menu not the ticket menu you're currently in

Don't forget to revert the change you did on the open ticket message

Since you edited the false menu here, don't forget to change it back

Change it back to the original opened ticket message you had

Buttons -> Create ticket

And then simply edit button text

[iron night]

Gave +1 Rep to @scenic forum (current: #41 - 92)

[hardy oak]

Hi

[gray jackal]

I bought the Deltaforce Black Hawk product but I did not receive a download link.

[humble sequoia]

@gray jackal

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[radiant violet]

а

[astral zealot]

need someone to claim my fnaf support

[humble sequoia]

@astral zealot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shadow cave]

quiero devuelta a Rin por q despues del hackeo de azure me lo quitaron

[lyric imp]

So I’m confused on how to get my tickets separated because I put them to be created in different categories but they go in the same one I’m not sure how to fix it

[dim mirage]

i need help for some reason my ps plus commands arent working

[languid hare]

I need help. I am trying to set up my panel to have transcriptions sent to a designated transcript channel, but when I open the dashboard, the panel isn't on the dropdown list in dashboard. Is it because I set up the panel manually in my server?

[elder rampart]

im confused, is there a way to have the tickets named by the category that was selected in the panel or is this some kind of premium feature ?

[restive condor]

Hey there! Yes, custom ticket names is a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[restive condor]

Hey there! Are you getting any error messages?

[restive condor]

Hi there! Have you selected different categories for each panel on the Dashboard?

[dim mirage]

no its just not working

[restive condor]

Could you try the /debug command in that same channel please

[dim mirage]

and i tried using commands on my friend but idk if u can do that

in this one?

[restive condor]

No, in your server, in the same channel where the commands aren't working

[dim mirage]

ahh

k ima try

nope

doesnt work

[restive condor]

Sorry for the wait, can you double check that the bot is still in the server?

[unkempt trout]

So I’m kinda confused because right now I’m trying to make a ticket or hopefully get my Kaiser back on azl and it’s asking for a id number and I don’t know what it means or how to get it,if someone could help me that would be amazing

[dim mirage]

sure give me a sec

its in the server but when i type /debug it doesnt work

also i found a really broken glitch that aiku has

[restive condor]

Can I get your server ID please

[dim mirage]

if ur in public and ult cooldown is in progress then you can do the runa nimation with aikus ult

[restive condor]

Your in the wrong server for that

[dim mirage]

uh idk how to check server id

[dim mirage]

ah k

[restive condor]

Are your the bot your having issues with is Ticket Tool?

[dim mirage]

no im in my private server in azure latch my friend told me that if im expiriiencing glitches i need to come here

[restive condor]

Your in the wrong server I'm afraid

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dim mirage]

ahh sry then

[sharp jackal]

How to change the name, color and emoji of the ticket button

[lyric imp]

Yes

[restive condor]

And are you testing this with brand new tickets?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button

[lyric imp]

Yes

[restive condor]

Oops, my apologies, you just simply need to re-send your panel

[sharp jackal]

different panels

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[restive condor]

#🎫│make-a-ticket please

[sharp jackal]

Niceeeed

[restive condor]

[sharp jackal]

you deserve a raise

[lyric imp]

Ok I did

[rotund bison]

Hey... Sorry I played not too long ago and I received the codes from the last update and I managed to get Don Lorenzo. However I'm looking in my storage now and I can't find him?

[dark delta]

Hello, please I've not been able to mint NFT neither can I swap

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dark delta]

You have to help

[pseudo ravine]

You're in the wrong place

[sharp jackal]

Can the bot inform which channel the ticket was opened from??

[soft sun]

My characters were deleted when I logged into the game, is there anything I can do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sharp jackal]

??

[chrome flare]

Yo what do i do

To get my stuff back in azure latch

[queen ibex]

Not the right place.

[chrome flare]

Where is that place

[queen ibex]

I don’t know.

Don’t ask about things outside of the server.

This is ticket tool support only.

[chrome flare]

Mb i was sent here

[sharp jackal]

COMO POSSO COLOCAR PRA SO UM CARGO VER O TRANSCRIPT

HOW CAN I APPLY FOR JUST ONE POSITION? SEE THE TRANSCRIPT

[storm pike]

If we have multiple categories set up for tickets, is there a command to move a ticket into a new category?
?move category or something

[celest nimbus]

when i make it so that when tickets are opened it pings specific roles it says the permissions aren’t allowed i have debuged everything is checked I have allowed it to ping the roles I have and it is still not working

[sharp jackal]

COMO COLOCAR MAIS DE 1 BOTÃO DE CRIAR TICKETS EXEMPLO: BOTAO DE SUPORTE E UM DE DENUNCIA SEM TER PREMIUM

HOW TO PLACE MORE THAN 1 CREATE TICKETS BUTTON EXAMPLE: SUPPORT BUTTON AND REPORT BUTTON WITHOUT HAVING PREMIUM

[unreal gust]

how do i remove users being able to close their own tickets

I'm actually losing my mind because I can't figure it out.

[wanton bramble]

Hi, I was trying to add ticket tool into a server I admin for. For some reason it won’t let me /setup or let me make a panel in the website or anything. The owner says he isn’t sure why it isn’t working for me, and is unable to set it up himself atm

is there a reason for why this may be happening?

[slender minnow]

Hello
May I know if you or your team is getting any error while trying to setup the panels?

[slender minnow]

You can mark the button and command as support team only. That way, only the roles marked as support team will be able to use the button/commands.

[lunar solar]

This has been previously suggested it may become a feature in the future

[lunar solar]

#🎫│make-a-ticket please

[lunar solar]

See below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wanton bramble]

I’m not getting a direct error but under dashboard the bot doesn’t show the server im trying to make a panel for at all

i kicked the bot and tried to re-invite it, and it still wouldn’t show under “servers with ticket tool” and in general just doesn’t show the server I want it in under “servers without ticket tool”

[slender minnow]

If you cannot see your server under the manage-server section, I would recommend to check your permission level. You need at least administrator permission or a dashboard role (setup from the dashboard itself) to access the dashboard.

[sharp jackal]

MINE DOESN'T SHOW THIS

[scenic forum]

Please don't use caps
All servers and their dashboards are the same
Are you sure you're on the correct window?

[lunar solar]

Panel Configs —> Panel —> Attached Panels (Multi Panel) —> Add your extra panels here

If nothing appears when you try and type in this field it means you have no additional panels to attach, you can either clone your existing one and rename it or you can make a new one back on the Panel Configs screen green plus on the far right of the dropdown

[fervent fable]

Yo my Kaiser and rin got data rolled back help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[opaque linden]

🆘

🆘 🆘 🆘 🆘

🆘

I need help

What happened to My yukimiya style i had it and now it's gone

?????

[mystic geyser]

Hi

My ticket doesn’t opened in the Catagory that i pot it

My English isn’t really good

[humble sequoia]

@opaque linden

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

Hi did you give Ticket Tool permissions to the category?

[mystic geyser]

I did that

It’s worked bro

Thanks

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 425)

[fervent fable]

How do I get my rin and Kaiser back??

[lunar reef]

How to I make a form when someone makes a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[slender minnow]

@lunar reef

[lunar reef]

@slender minnow tysm

[fervent fable]

How do I make a ticket

[unreal gust]

Is there anyway you could give me a step by step how to do this

[scenic forum]

Select panel -> Buttons -> close ticket -> support team only

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@fervent fable ^

[fervent fable]

I’m trynna get my moveset back in azure latch but it’s saying I need to have some permission in the server which I don’t have I’m confused

[humble sequoia]

@fervent fable

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[clear walrus]

I need help with my key

Need reset it
Doesn't work

[lunar solar]

Key for what?

[unreal gust]

am i in the wrong spot

if i click edit ticket i only see create a ticket

[lunar solar]

If you want to edit the ticket message:
Panel Configs —> Ticket —> Edit Ticket Message —> Open Embed Editor dropdown

[lunar solar]

^

[unreal gust]

how do i remove users being able to close their own tickets

leonhenn said to do this but i cant find it
Select panel -> Buttons -> close ticket -> support team only

i dont see buttons anywhere

[lunar solar]

Panel Configs —> Panel —> Edit Panel Message —> Create Ticket (Edit button) —> Support Team Only

Ohh close

Shit sorry

Don’t do that

Panel Configs —> Buttons —> Close Ticket (Edit button) —> Support Team Only

[unreal gust]

thanks u

[lunar solar]

Apologies for the misunderstanding

[unreal gust]

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 426)

[pure flume]

How should we deal with this situation?

[finite gyro]

Hello, me and my pals are creating a server and would like it to be very proffesional, we have got the basics down but im in charge of the ticket system, i have got the drop down system with all the description blah blah blah done, but 2 things that i want to add that are probably pretty simple but theres just no videos on it is
when a ticket is created a form will appear asking 4 questions,
when they have filled out the form and the ticket has opened, there is a claim button underneath for an admin to claim the ticket,
Would love some help from someone who is willing to provide some assistance. thank you:)

[restive condor]

Hey there! Are you a staff member at that server?

[restive condor]

Hey there! See below how to setup forms in your server

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

& also see below on how to enable claiming

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[tame dagger]

How do I make the Ticket @ a role on my server when a ticket is created ?

[civic beacon]

how do i make it so certain roles are able to edit the ticket title without having the perms to manage channels in the actual server?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[tame dagger]

Thank you

[austere forge]

Dashboard > Panel configs > Permissions > Support Team Permissions - EDIT OPENED and enabled Manage Channel

[civic beacon]

done so will this only work for new tickets created after ive done this or current tickets open before i did it

[austere forge]

Only for the new ticket after the changes

[civic beacon]

alr ty man

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1123)

[worn lichen]

Is Ticket Tool down? Because whenever I try to set it up, or use the help command, it says “The application did not respond”

[lunar solar]

Do /debug for me

[worn lichen]

Still

[lunar solar]

yeah thats fine

let me check

[lunar solar]

The bot needs send message permission to channel #ticket

[worn lichen]

Ohh alright

[lunar solar]

Thats why you aren't getting a respone

See below for setup guide:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worn lichen]

Okay yeah it worked, thanks!

[lunar solar]

Np

[slate beacon]

Hi I want to ask how to set all panels in one

Like this I want to do

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@slate beacon ^

[slate beacon]

Ok

[misty orbit]

So i buy MVP animation 1 weeks ago ( before haked ) and I dnt get it anymore ofc
I got the proof and I want too know how I get refund

[floral swift]

my dashboard wont work

[humble sequoia]

@misty orbit

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

can you elaborate?

[floral swift]

its in my server tho

[scenic forum]

can you run /permissionlevel on your server?

[floral swift]

ill try

said lvl 0

[scenic forum]

You need Administrator or a Dashboard role to access the dashboard

[misty orbit]

Where do I got for refund

[scenic forum]

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[floral swift]

how do i get one of the roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 30, 2025, 1:41 PM

[scenic forum]

Ask an Admin or the owner to give you an Admin or a dashboard role info above

[floral swift]

its not working though

its only showing what i sent befor

[scenic forum]

Can you show your role having Administrator?

[floral swift]

how though if my dashboard wont work

[scenic forum]

Your role ON the server

[floral swift]

oh im co owner

[scenic forum]

show your role having this enabled

[floral swift]

im not able to turn it on as of right now i have to wait until my friend gets on so he can do it because he made the server

is that all i need though?>

[scenic forum]

Yes or a role they set as Dashboard role.

[floral swift]

alright, thank you for the help

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #40 - 93)

[jolly monolith]

How do I put the picture?

[restive condor]

Hey there! Adding images to your embed messages is a premium feature

[jolly monolith]

I am a premium subscriber

[restive condor]

Then simply open the embed editor and you can put the link to the image in the "Image URL" field

[jolly monolith]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2599)

[slate beacon]

I want to change this panel name but it's showing category name .

I want to add custom

for example Support

[civic ridge]

Come premium support

[humble sequoia]

User's issue has been solved in another channel.

[restive condor]

Hey there! Simply rename your panel and it will automatically change the embed title

[coarse pecan]

Hi! Can I make a custom command, that when I send this command, it checks if the ticket owner will still send a message within an X amount of time, if not it will automatically close the ticket.

[restive condor]

Hey there! That's not possible unfortunately

Custom commands can only send a message

You can use that along an automation though

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[coarse pecan]

Hmm, in some scenarios I want to automatically close it after a few hours, but most I want to leave it as is. So wanted to think how I could achieve that as with the automation is applied to all, right?

[slate beacon]

Any command?

[restive condor]

No, use the rename button on the Dashboard

[restive condor]

You could have the automation be stopped on all tickets until you manually start it in specific ones

[coarse pecan]

That sounds like a solution. How would this be possible? And would it be possible to only apply it to that specific automation, so that all other automations do keep running?

[restive condor]

No, that wouldn't be possible

All automations would be stopped and would need to be manually started, if you wish to set that up

[mossy forum]

@wheat spear

[restive condor]

How can I help

[wheat spear]

yeah

[mossy forum]

Pika need a help to fix tickets

[restive condor]

What exactly is the issue with their tickets?

[mossy forum]

We have to category of tickets - General and DEV tickets

I'm moderator, and I can see only General tickets, but DEV tickets is not visible for me

[restive condor]

Please make sure you have selected support team roles for both panels on the Dashboard

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[mossy forum]

@wheat spear please check

[wheat spear]

we have only one panel right now

[restive condor]

So exactly is there 2 categories for tickets?

[wheat spear]

yeah we have 2 categories for tickets

hello how to fix this issues , we want to keep 2 categories :1 for general ticket and 1 for developers , and our mod should have access for both

right now they only have access for the general ticket

[restive condor]

Then you should have 2 panels. Otherwise you have deleted that panel and need to re-do them

[mossy forum]

Like this ?

[restive condor]

Yep

[mossy forum]

But still doesn't work, I can't see the DEV tickets

[restive condor]

Did you re-send your panel? Or are you still testing this with the old panel

[mossy forum]

@wheat spear

[wheat spear]

i just sent the new panel , but i want to combine them in a single box like the top one, what i should do

[restive condor]

See below please

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[glossy storm]

How do I get my limited time emote back

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zinc urchin]

How do I make a ticket

[tribal cedar]

#🎫│make-a-ticket

[flat moss]

What to do if donation doesn't work?

[tribal cedar]

What are you donating for?

@flat moss

[flat moss]

pr+

[tribal cedar]

Ticket Tool?

You may be in the wrong place.

[flat moss]

I just don't know how to make a ticket and what to do at all

[tribal cedar]

Well to make a ticket to speak to ticket tool staff you would go to #🎫│make-a-ticket

If you just need help setting up your bot I dont mind specific questions

[flat moss]

ok thanks

[tribal cedar]

Np also I dont mind if you ping me with your questions

[violet scaffold]

I need help

Can someone please help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@rich iron ^ the bottom part

[rich iron]

It cuts off when a player makes a ticket explaining something

[scenic forum]

Can you show?

It could possibly be the character limit for non premium

[rich iron]

"Does anyone know how"

Does anyone know how to see a user's input for a question in the forms? is the full message

[scenic forum]

Yeah it seems to reach the character limit on the free version
Im not sure if that workaround works but you could try turning that on and see if the additional embed contains the full text

[rich iron]

Thank you so much

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 97)

[jolly monolith]

How do I mention the roll as soon as the ticket opens?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there! See above please ^

[jolly monolith]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2603)

[analog flume]

Okay so im tryna do a custom command where we can claim tickets and replace "ticket-000" to "claimed-by-[user]"

Im wondering if its a premium only thing or possible

[fresh hazel]

Can i get help? I appealed for discord server ban, after 3 days of no response pinged supports and my ticket was closed. Didnt spam, just tagged 1 time

[quasi jolt]

bro, how much money does this bot even make, i assume atleast 2000$ a month because look at yalls team

holy its over 10000$

[summer moon]

icl, i'm the owner of a server yet the server doesn't show up on the dashboard

as a server with ticket tool nor as a server without ticket tool

i'm in trouble..

[dry grotto]

how to make like the .start and the embed look like that!

[restive condor]

Hey there! See below how to edit the embed

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! Custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[summer moon]

tysm

[modest dome]

if you dont own a server and there is a channel limit can you do anything about it

[restive condor]

Hi there! Unfortunately not, you will need to reach out to server staff or re-try later

[modest dome]

thanks

[cobalt dawn]

I have a problem when the ticket is closed or deleted, the bot creates channels and there are no messages in them

[lunar solar]

Sounds like you have storage mode on

[craggy moss]

How do u make a panel

[cobalt dawn]

This is how it happens

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[cobalt dawn]

How is the solution?

[lunar solar]

I need to check your settings, server name?

[cobalt dawn]

I will send you the server link in a private message

[lunar solar]

No thank you

Which one of these?

[cobalt dawn]

3

South Side

[lunar solar]

Can you do /debug in one of the open ticket channels please

[cobalt dawn]

Do it on a normal ticket or tickets with problems.

[lunar solar]

tickets with the problems

[cobalt dawn]

Ok, I will do it

[lunar solar]

Do /debug in an open ticket for me

[cobalt dawn]

This is an open ticket and there are no problems.

[lunar solar]

Can you have a look at your Discord audit log for any issues?

[cobalt dawn]

Where can I see him?

[lunar solar]

Discord server settings

[cobalt dawn]

I think I know the problem. I have a high-end security bot. I will try to expel it for a while and see if the problem persists or not.

[lunar solar]

No worries

[mossy carbon]

necesito ayuda

[humble wave]

how i can change this text?

[lunar solar]

It is not currently possible to change ephemeral messages

[humble wave]

mb i can hide this?

[lunar solar]

As an individual yes, as a server no

[humble wave]

oh,hurtful

thx for info

[lunar solar]

No worries

[shut badge]

why i want to create ticket but it doesn't give me access and error

[jade topaz]

Do I need to give the ticket administration role? Or just leave it with the perms it came with?

[craggy fjord]

i recentley sold a digital item on shopify and the person requested a chargeback, i will have no evidence if i cant get access to my old ticket transcripts, is there anyway?

[subtle vortex]

@arctic glade

[wind tiger]

hello, I have a problem and it is that after the game was hacked they took away my yukimiya and I did about 900 spins and it didn't work please would you give it back to me plis 😭😭😭👏👏👏

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy crystal]

Hey I’ve been unable to claim a ticket for gamegoods.gg

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[warped nebula]

my video are under review 😭

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vestal birch]

I bought an account and I can't log in. It's giving me an incorrect password and asking for the code.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[proud needle]

hello, how can i use the Integrating an External Bot x Ticket Tool, but instead a external bot, im using a embed from webhook and i want to create a button that use the ticket tool action to create tickets??

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[tall dagger]

hello i need help with opening a ticket because it keeps not working

[grim trellis]

Same to me

[scenic forum]

@tall dagger @grim trellis
Ticket tool is missing send message and embed links permission in that channel

[dry grotto]

for custom commands how do i make it so that the message can send emojis from server (for example

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

Ah wrong thing
If you type \ Infront of your emoji you get the copy paste version you can use for online
Example
With \ Infront it turns into
!ElmoFireLord

[dry grotto]

oihhhhh thank uuuu

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 98)

[brave delta]

hello

[dry grotto]

i’ve removed a custom command (.partner) and i’ve restearted everything already, (my phone, the app, the link) and when o do .partner it still shows

[restive condor]

Hey there! Is the New Command 0 shown there not it?

[dense quest]

Heya.
I'm using Threads for TicketTool.
There are 4 different ticket categories that can be opened.
Is it possible to limit the number of tickets that can be opened at any one time, across all categories, to 1 per user?
We are having users open 1 ticket in each category with the same question and I'd like to avoid that.

[coarse pecan]

Hey! I have enabled a time schedule, but I have noticed that the notification that should be only sent during out of hours, is still sent during opening hours.

[restive condor]

Hey there! Yes, see below please

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[restive condor]

Hi there! Please make sure you have selected the correct Timezone on the Dashboard.

Make sure you're using the UTC formats as the guide and not the cities, as during the summer months, due to daylight savings, the cites don't match

[coarse pecan]

Ahh had it set on city indeed, thanks!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2604)

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[wide galleon]

HOW IS HE FASTER THEN ME

THIS GUY STOLE MY OCALA AND HE IS FASTER THEN ME

I THOIGJT YOU WAS SLOE WHEN YOU STEAL

[unborn briar]

Y'all why can I not verify in the azure latch appeal server?

[jade topaz]

My Moderators cannot see old messages in open ticket channels. I, the Server Owner, can still see everything, so the messages are not deleted.

It looks like the bot is automatically removing the "Read Message History" permission from my Moderator role in the ticket channels. How do I turn this feature off? My team needs to see the full history to provide support.

@oak fern @timber kernel

[humble sequoia]

@wide galleon @unborn briar

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

1. Do not ping staff
2. Select panel -> permissions -> support team -> edit open and closed and grant read history

[jade topaz]

It's enabled, but we still can't see the old messages.

[scenic forum]

Just out of curiosity it set to default aka / on the everyone permissions?

[jade topaz]

I've tried that, but it didn't work.

[scenic forum]

It won't work retroactively only on new tickets

[jade topaz]

What about the old ticket channels? Are they still not visible?

[grim trellis]

Oh ok ty

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 99)

[scenic forum]

It won't work retroactively therefor they would have to be changed manually

My break is sadly over now
For further help please open a ticket at #🎫│make-a-ticket so your request doesn't get lost

[jade topaz]

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 100)

[dense quest]

Oh ok amazing, thank you. For some reason the description on my dashboard doesn't say it is per user, so it led me to believe that this was an overall limit of how many open tickets we could have in total.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2605)

[lost zephyr]

Hello! I can't delete my panel. The dashboard say "Major Config Missmatch"

[restive condor]

Hey there! Please create a new panel before deleting your last/only panel

[lost zephyr]

ohhh okay ty sm!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2606)

[last dagger]

New here. How do I download bot to server and set up the ticket system?

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[finite gyro]

Does anyone know how to create this form when a member click on a ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lunar solar]

Step by step guide ^

[finite gyro]

my guy

[lunar solar]

Any issues just let me know

[finite gyro]

word

[finite gyro]

um where does it say panel settings lmao

[lunar solar]

On the far left

Panel Configs*

[finite gyro]

ahhhh ok

[finite gyro]

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

says this but i have no clue where is says this

never mind

does this look right

so i click send and this should work

[lunar solar]

Looks good

You shouldn’t have to hit send tho

[slate beacon]

I don't understand a simple thing can anyone help

[lunar solar]

Just save and open a ticket

[lunar solar]

What’s up

[slate beacon]

Hey

[lunar solar]

Also if you don’t like the attached auto display results you can use variables to add their answers to your exisiting ticket embed

[slate beacon]

So the panel name showing of a category

I am using drop down option

[lunar solar]

You want to change the panel name?

[slate beacon]

Yes but how?

[fiery phoenix]

When people click on create ticket, it doesn't work for them

[lunar solar]

Panel Configs —> Dropdown to which panel is your main panel —> Rename button under dropdown —> Rename to your liking —> Save —> Update the panel message using the update button or resend the panel to Discord

[finite gyro]

it has not worked for some reason

nothing changed

[lunar solar]

What error?

[lunar solar]

#🎫│make-a-ticket bit cluttered here plus I can have a better look at your settings

[fiery phoenix]

When people click on create ticket, it doesn't work for them

pls

[lunar solar]

Yes what error do they get?

[craggy fjord]

i recentley sold a digital item on shopify and the person requested a chargeback, i will have no evidence if i cant get access to my old ticket transcripts, is there anyway?

[lunar solar]

Unless you manually downloaded the transcript no

[fiery phoenix]

no

[finite gyro]

ticket made

[fiery phoenix]

https://cdn.discordapp.com/attachments/1340287998234726510/1397459046776442920/image.png?ex=688c58a8&is=688b0728&hm=a553bc6b29e99aebceade692153325810dba0439ee230c5ee695149c3f50a46d&

my

When people click on create ticket, it doesn't work for them

[lunar solar]

Do /debug please

[fiery phoenix]

how to grant it

pls

[lunar solar]

Did you do /debug in that channel?

[slate beacon]

Thankyou so much it was very easy with your help 😊

[lunar solar]

No worries have a good day

[fiery phoenix]

as

[lunar solar]

Is your error on FRIENDLY COMUNITY-CZ/SK?

[fiery phoenix]

i don't understand

[lunar solar]

Your server

Is it friendly community-cz/sk?

@fiery phoenix is Slovak okay?

[fiery phoenix]

jop

ok

pls help

no

cz

cz

czchech

@lunar solar

[tender pawn]

I got banned for "pedophilia" for no reason

Im 13

How does that count?

[humble sequoia]

@tender pawn

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gentle goblet]

Hi, is this your server?

[pseudo ravine]

They made a ticket

[gentle goblet]

Got it

[fiery phoenix]

my

yes

[grave prism]

Why is it not taging player?

[gentle goblet]

Player?

Is player a role?

[grave prism]

Yeah

[gentle goblet]

Can you show me what it looks like on the dashboard please

[grave prism]

Okay one secons

Second

[fiery phoenix]

pls

[gentle goblet]

Show me the editor where you enter the information

[grave prism]

Wsym?

[gentle goblet]

The field where you enter the text

[pseudo ravine]

Please ensure that it’s properly capitalized, as its case sensitive

[gentle goblet]

Did you try < @ roleid >

[grave prism]

Ill try

[grave prism]

Do i still add {} ?

Or just <@&1395912042040266892>

[gentle goblet]

Try without and then with

[grave prism]

Oki

[gentle goblet]

Lmk

[grave prism]

Thanks @gentle goblet

[iron night]

Gave +1 Rep to @gentle goblet (current: #407 - 1)

[grave prism]

It worked

[gentle goblet]

Np

[scenic forum]

@foggy sparrow
Just curious, why are some roles/fields case sensitive? I would think it is better to use .lower or .upper to change caps
ALL roles are case sensitive since JUST the name isnt enough data for the bot to determine what you want from it while an ID clearly states i want this or that

[foggy sparrow]

Ok thanks for letting me know

[chrome sky]

كيف افتح تكتن

[foggy sparrow]

Thanks, sorry for the tag LOL

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 101)

[chrome sky]

تكت

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

Youre welcome
In the end
Bots have no brain they execute simply the exact thing you tell them

[foggy sparrow]

As a coder, I get it, it is a pain in the ass

[finite gyro]

hey can i make another ticket

[scenic forum]

youre always free to ask in a support channel or do a ticket
There is no limitation to both options aslong as its Ticket Tool related

[lucid canyon]

How do I find the ticket panel id?

[gentle goblet]

Are you looking for the message ID of that panel?

[ebon portal]

why the ps+ is not working anymore?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lucid canyon]

Uhh

[scenic forum]

Its just the number of the panel

[lucid canyon]

Basically when I do $new can I choose the panel to open?

[scenic forum]

Sadly not
Youd have to limit which channels is allowed to open which panel
So lets say
Saying $new in channel 1 opens panel 1
Saying $new in channel 2 opens panel 2
Via limiting in their panel which channel they allow the commands to run in

[lucid canyon]

Can I do that in threads not actual channels

[scenic forum]

I just tested it, yes it works on threads aswell if you select them on the dashboard

[lucid canyon]

Hmm m

Hmm

I'm confused

[spice sigil]

Sorry where can I put a ticket on my missing stuff in azure latch?

[scenic forum]

What are you confused about

[humble sequoia]

@spice sigil

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lucid canyon]

Wait can I use custom commands?

[scenic forum]

Im not sure what capabilities custom commands can have besides basic replying
Please open a ticket at #🎫│make-a-ticket to get a staffs members assistance

[eager vapor]

How can I include a channel into a panel?

[fresh hazel]

I was ip banned on gpo server for making joke about orphans, this joke wasnt that offensive, i can repeat if its important, how can i appeal for it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fresh hazel]

So what should i do? I need to be in tyat server

[restive condor]

This isnt the server for that

[safe compass]

presiso de ajuda pf

[restive condor]

Olá, como posso ajudá-lo?

[fresh hazel]

I’m know but in server that appeals ban everyone was ignoring me and then closed ticket without any reason

[restive condor]

There's nothing we can do

[fresh hazel]

Btw, what is this servet for?

[restive condor]

Ticket Tool

[fresh hazel]

Thanks and sorry for bothering you

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2608)

[fresh hazel]

Oh mb

[eager vapor]

.

[safe compass]

#1400412629197127762

[restive condor]

?

[restive condor]

Hi there, you can use the <#channelID> format

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[eager vapor]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2610)

[brave delta]

when my server got raided
he kicked out my ticket tool premium
nd it’s not letting me access ticket tool dashboard to my server
it says
you don’t have access to this server

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[glossy storm]

/ticket

It doesn’t work

[restive condor]

Hi there! What exactly are you trying to do?

[glossy storm]

I want to get my limited emote back

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[edgy tapir]

is it an discord limitation or why can i only have 5 questions for each ticket?

[restive condor]

Hi there! Yes, that's a Discord limitation unfortunately

[edgy tapir]

alr.

[analog shadow]

hello

every command doesnt work

[restive condor]

Hi there! Are you getting any error messages?

[analog shadow]

yes

"app doesnt answering"

[restive condor]

Please try the /debug command in that same channel

[analog shadow]

doesnt work tho

"aplikace nedopovídá" means "app doesnt answering"

@restive condor you here?

i fixed it

[brisk zodiac]

Hello my admins can not see the tickets members put in on my server!! Help!!!

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! See above please ^

[brisk zodiac]

This is what my discord looks like

[valid root]

/help

[gentle goblet]

Hi, what do you need help with?

[valid root]

my ticket tool dont is closing

see this

[gentle goblet]

What exactly do you want here? Everything in categories?

[clever narwhal]

status site says operational but we cant open tickets (interaction failed) or /debug (application didnt respond)

[brisk zodiac]

No I want to know how I can let my admins see each ticket that gets requested by members

[gentle goblet]

Did you try this?

[valid root]

@gentle goblet

my ticket its not closing[

[gentle goblet]

Try adding label

A label

Like “close”

[valid root]

ohh

i understand

[gentle goblet]

Let me know if it works

[valid root]

ok

sorry for bothering

im brazilian this is because

[brisk zodiac]

Yes

I’m on iPhone we don’t have panel settings

@gentle goblet does the tickets have to have a channel to allow permission to access?

[gentle goblet]

Wdym

[brisk zodiac]

Listen I do t know anymore I’ve tried everything and the roles I have out can not see the tickets being out in

Put in

[echo yacht]

Changes won’t affect tickets already created

[gentle goblet]

Yeah

[fresh bear]

how to make the bot ping a certain role when a ticket is opened
and the bot sends a message automatically in that channel

[scenic forum]

Select panel -> Ticket -> Edit Ticket message -> Add <@&RoleID> to the textblock

Replace the RoleID part with the actual Role's ID you want to ping

[fresh bear]

lemme try

[scenic forum]

Over the dashboard not commands

[static hill]

Hello, so im trying to send the ticket into my channel but it shows up this :

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@static hill ^

[static hill]

OH TYY

[fresh bear]

if i ping @ here or @ everyone it will only ping the people that have access to the channel not the whole server right?

[scenic forum]

yes
These 2 pings will only ping people that can see the channel

here will ping all online users and everyone well, everyone

[tribal cedar]

Whats the trigger on this? I should just go through them all myself.

[scenic forum]

$emoji

[tribal cedar]

ty and how so I see the list again?

[scenic forum]

in #🤖│bot-spam are the pins

[tribal cedar]

No spam channel that I see where I can just go crazy huh

Ah kk

[grizzled summit]

It's allowed if you are genuinely thanking the staff team. No worry.

[scenic forum]

go crazy in there haha

[tribal cedar]

ty

[green flare]

Hello! Ive recently been tasked with removing permissions to mod view the ticket from one role, and to give it to another.

Maybe I’m dumb but I edited the category permissions where the tickets appear and the tickets wont sync with the new permissions 😟

[restive condor]

Hi there! Simply remove their role from the Dashboard > Panel Configs > General > Support Team Roles

[green flare]

Thank you tons!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2614)

[queen ibex]

The bottom lines

💀

[dull thistle]

Help, I lost everything in Azure latch, where do I go to get what I lost restored?

[humble sequoia]

@dull thistle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cloud bloom]

Does adding an image url to the embed after creating the ticket require premium? Because whenever trying to click it to enter a url, Nothing happens like its locked.

[scenic forum]

This entire section requires premium to access/change

[cloud bloom]

Ight ty, Thought only the field editor needed premium

[livid ruin]

How do I add my staff to tickets so they get pinged on mobile phone

@scenic forum

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@livid ruin ^

[plain narwhal]

Help when I am testing tickets it does not ping the user that is making the ticket

Only the role gets pingged

Someone pls help

Also what does it mean when

[lunar solar]

The ping needs to be in the message content section

Above the embed for it to ping anyone with the role

Otherwise it will just appear yellow with no actually ping

[lunar solar]

Do /debug in # ticket-logs

[plain narwhal]

This?

[lunar solar]

Ya

[plain narwhal]

How do I do it again?

[lunar solar]

Panel Configs —> Ticket —> Edit Ticket Message —> Add role ping

[plain narwhal]

Well I want to ping the user not a role

The user that makes the tickdet

ticket*

[lunar solar]

Well it does that already

Hence the {user}

Ohh

Change the () to {}

That’s why it’s not working

[plain narwhal]

Oh ok

Is there a way to log the ticket?

[lunar solar]

Yes by either doing $transcript or clicking the transcript button once the ticket has closed

However as I said before you need to do /debug in # ticket-logs

[plain narwhal]

That happen tho

Oh ok got it

[plain narwhal]

Do that in my server?

[lunar solar]

The bot can’t see the channel

[plain narwhal]

Huh

[lunar solar]

You need to give it view channel permission

[plain narwhal]

Oh

[lunar solar]

For # ticket-logs

[plain narwhal]

Where do I make it so It can view channels

[lunar solar]

Edit the channel # ticket-logs and give ticket tool role permission to view channel

[humble sequoia]

@patent mango

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[plain narwhal]

Can I do this?

[lunar solar]

I mean yeah you can

[flint yacht]

how do i get the bot into a specific chanel?

[weak pilot]

Hi how do I get webhook to be able to create tickets using the $new command? The same command works for me but not my webhook. Thanks

figured it out, needed to add a user id; webhook's user id doesnt work so I used my userid

[plain narwhal]

So Lupus can I now log the tickets?

[craggy fjord]

/add (username)

[livid ruin]

In the tickets app or no a ticket @craggy fjord

[craggy fjord]

go on the ticket

[plain narwhal]

Thx lupus for helping me

[fluid temple]

how do i blacklist someone from making tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[queen ibex]

@fluid temple ^

[zenith roost]

where i can get back my stuff?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[queen ibex]

Wait

Wdym back your stuff?

[torn hatch]

how create select menu in panel

[zenith roost]

wrong server for azure latch?

[queen ibex]

This is wrong server

[zenith roost]

oh

[zenith roost]

sorry

[queen ibex]

Your good.

Remember this is Ticket Tool Support!

[flint yacht]

why do my servers not sync?

[restive condor]

Hi there, please try logging in and back out if you can't sync

[flint yacht]

ok ty

[wide jetty]

I need help setting up ticket bot, I use /setup and it says “this application did not respond” or smth along those lines

[hallow sentinel]

What is the solution to this problem? Although I don’t do many tricks at all, I am very slow at it. What is the solution?

Please help me

@restive condor

[Ignore this message if you were thanking the team]

Hat

[opaque tapir]

I’m a moderator in a server that uses ticket tool and it automatically creates a ticket every time a new user joins is there a way to disable this?

[restive condor]

Hey there! Please try the /debug command in that same channel

[restive condor]

Hi there! What exactly is the issue here? Are you trying to increase the limit?

[restive condor]

Ticket Tool is missing the VIEW CHANNEL, SEND MESSAGES & EMBED LINKS permissions for that channel

[restive condor]

Hi there! Another bot is triggering that (since Ticket Tool can't automatically create a ticket every time someone joins by itself), please disable that bot

[long spear]

anyone know how to fix this?

[opaque tapir]

ok i will forward this information to the server owner thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2616)

[restive condor]

Hey there! Please try the /debug command in your transcript channel

[long spear]

i did

[restive condor]

And what was the bot's response?

[restive condor]

That's not the transcript channel

[long spear]

the application didnt respond

[hallow sentinel]

Look at the picture. I'm trying to open a ticket, but when I click on the opening box, these phrases appear.

[craggy fjord]

you gotta give the bot perms to chat in the transcript channel

[long spear]

how do i do that

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for your transcript channel

[long spear]

okay wait

[craggy fjord]

add it its simple

[long spear]

wait it worked

thanks guys

thanks @restive condor @craggy fjord

[hallow sentinel]

Help me @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2617)

[restive condor]

I can see the replies, yes. But what exactly are you looking to do? Increase the limit?

[pliant dawn]

how do i get a ticket

[hallow sentinel]

No. I just want my ticket slot to make sure it's working properly. @restive condor

[restive condor]

It is working properly

[restive condor]

Hey there! What exactly do you mean?

[pliant dawn]

like how i get the ticket
cuz i lost 2 mvps and 1 emote

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[craggy ridge]

Somebody I need help whenever I try to configure or set up my ticket tool it says it has not responded

@iron night

[queen ibex]

Can the bot see that channel?

[craggy ridge]

No clue

[queen ibex]

Do /debug

[tardy pelican]

How do I be the support team?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[foggy sparrow]

Wishing y'all good luck for thhe team member application

[vale smelt]

yo guys i was trying to play the game but this thing got me

someone know what is this?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[chrome niche]

Did i have to become member to claim my ticket? And how to become a member?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

does anyone know how to have the ticket named after the person who opened the ticket, for example "Spider-Man's Ticket"

[sage cove]

hello , it says like this, what's the reason?

[lunar solar]

Panel Configs --> Ticket --> Ticket Opened channel name --> {ticket.user.nickname}-{count}

[lunar solar]

Thats the limit set for the panel

Panel has a limit of 1 ticket so therefore a user can only have one ticket open at a time

This can also be emposed by the global limit in server settings

[sage cove]

only for that server right?

[lunar solar]

Yeah the global or panel limit is only for the server that Ticket Tool is in

[sage cove]

👍 ok thanks

[lunar solar]

np

[cobalt umbra]

Hello everyone! Wanted to see if anyone could help me on how to provide options for users when making tickets? I've seen in other servers that when making tickets, there'll be a sort of drop down menu with options to help narrow down why the ticket is being made

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[cobalt umbra]

Hello again lol, how would I update this showing the dropdowns?

[cobalt umbra]

nvm got that to work, another question tho lol. is there a way to show the ticket reason when the ticket is created?

Ex: if the ticket was created for server support, is there a way to show "reason: server support" within the ticket created?

[mighty thistle]

You can supply a creation reason with command style ticketing. Then, you can put the variable {create.reason} inside your ticket message or embed!
An alternative is to enable forms mode:

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[mighty thistle]

This form will send an additional embed with their responses, which could serve as a creation reason.

@cobalt umbra

[cobalt umbra]

ty ty!

[iron night]

Gave +1 Rep to @mighty thistle (current: #53 - 43)

[worn cedar]

How to change the @unknown-role (cuz I deleted it) to another role?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[worn cedar]

👀

[scenic forum]

Visit the dashboard
Select your panel -> Ticket -> Edit Ticket Message -> and inside there just replace the deleted one with the new one

[worn cedar]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 102)

[tribal river]

How can I get ticket

[scenic forum]

Can you elaborate?
Do you want to setup ticket tool for your server?

[tribal river]

Yah I want ticket because my main account is disabled and I want to get ticket to inactive or remove my Roblox account group like I join pokemon bronze forever server and I want to inactive or remove my Roblox account because my main account is disabled

[cobalt umbra]

Follow up question! I tried to include the {create.reason} inside the ticket message. But it's not putting the reason; can this still be used for the drop down panel selection or can it only be used for the command style ticketing?

These are the options I have avail for my server, how can I get the reason (one of the option) to show in the ticket? Not sure if I phrased it correctly the last time 😅

[mighty thistle]

Hm, I might be mistaken then. But a reason would only show up if you used the command and entered something, I think.

[mighty thistle]

As for that, the dropdown menu opens entirely separate tickets!

[cobalt umbra]

Oh wait, I think I get you now

[tribal river]

I have this ticket in pbf but it doesn't work ?

[scenic forum]

We cannot assist you with ticket matters outside of this server
Youll have to wait for their staff to reply to you

[tribal river]

Okay so should I close this ticket or wait their staff to reply me?

[scenic forum]

We sadly don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

Waiting for them is probably the best you can do

[tribal river]

How can I contact?

[scenic forum]

as mentioned we don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[tribal river]

Idk how to contact, I think I'm gonna wait for their staff to reply me

[robust pawn]

How do I change info about the ticket I have not locked it yet

[scenic forum]

Can you elaborate what exactly you mean?

[robust pawn]

I did not put the correct info in so i'm wondering if I could fix it

[scenic forum]

If you can write in the ticket then just say that you put it wrong and put the correct one
You cannot alter already put in information

[robust pawn]

I can't write in the ticket so how do I delete the ticket

[scenic forum]

You can try hitting the close button but that possibly wont delete
Thats all we can assist you with

[robust pawn]

thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #39 - 103)

[fluid temple]

how do i do something like this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@fluid temple ^

[calm pawn]

Hey! I saved the ticket using transcription. Can I view the ticket’s content somewhere later?

[scenic forum]

Aslong as you have the message of the saved transcript you can view it at any time you want

[calm pawn]

I don’t understand where the save file is. The HTML file above the transcript is just a summary of the people who participated in the ticket and their ID. Where can I see the full history of all messages?

[scenic forum]

If you download the HTML you can view the full message history of everything that happened inside the ticket

[calm pawn]

Thank you very much, I will give it a try.

[thick temple]

Is the ticket tool unavailable on mobile?

[scenic forum]

You can use the dashboard on any device

[thick temple]

After opening a ticket and inviting to the my server, I went to the dashboard and there was nothing there.

[scenic forum]

Can you do /permissionlevel and tell me the result?

[thick temple]

Do I enter that command into my server?

[scenic forum]

yes

[scenic forum]

You dont have Administrator on that server which you need to access the Dashboard

[fluid temple]

how do i connect it

[thick temple]

So how can I get that command?