🆘│community-support

[golden comet]

help

ive added the sever and ive allready set it up but wont come up on dashbaord

[harsh acorn]

Please refer to what lias said 😄

[golden comet]

it wont work

[harsh acorn]

Have you clicked the sync server in the dashboard page?

[golden comet]

ive synced the sever

[harsh acorn]

Log out and log in

[golden comet]

still wont work

[worldly helm]

I am already helping them. No need for double help.

[golden comet]

when i added it

[worldly helm]

Kindly try to log out the dashboard and log in again.

[golden comet]

i am now

still no

[golden comet]

still wont work

[worldly helm]

Please run the /permissionlevel command in your server.

[golden comet]

ok

[golden comet]

my perms level is 0

[golden comet]

but i added the bot to the sever and put it in a channe;l

[golden comet]

its all set up i just need to make it so pepole can open it

[worldly helm]

That means you do not have access to that servers dashboard. You either need a dashboard role or the administrator permission in the server.

[worldly helm]

Also please do not reply ping to me every time you're saying something

[golden comet]

lk

[golden comet]

how to pepole give admin cmds on a server

[worldly helm]

Search up a tutorial.

[golden comet]

k

[worldly helm]

[golden comet]

.

sorry

[harsh acorn]

You are kind of pushing the limits, please don't do that 🙂

[worldly helm]

All good. Just watch out please!

[golden comet]

k

[worldly helm]

I got it. As I mentioned before, no need for double support or anything in that direction.

[gritty vine]

how do i make the dropdown menu have more than 1 option

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Hey 👋
Per DropDown option you need its own panel. Then click on add item to add it.

[gritty vine]

ok

but i cant sue the same panel 2 times

[worldly helm]

Correct. As I said you need its own panel for each dropdown option.

[gritty vine]

ok

how do i make a new panel

😅

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[worldly helm]

:D

[still kettle]

how do i restrict certain roles from being able to close a ticket?

[worldly helm]

Hey 👋
Dashboard -> Panel Configs -> Buttons -> You can customize it from there.

[still kettle]

thank you!

thanks @worldly helm <3

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 898)

[worldly helm]

[uncut cradle]

Hi guys, my Instagram account was disabled. Can I find help here?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gritty vine]

what the happen

[worldly helm]

As you can see in the error message, the bot is missing permissions for the #Staff Channels category. (In this case View Channels)

[gritty vine]

so i need to let it view channels

even though thats already on

[worldly helm]

In the category settings, yeah.

[gritty vine]

ok so

its here

but not there

it doesnt have any options for some reason

[gritty vine]

why doesnt it pop up on tickets

[worldly helm]

Resend the panel

[gritty vine]

how do i do that

it took me 6 hours to figure out how to make this ticket tool ping roles btw so im def stupid in some way

where do i resend the panel

dont give up on me @worldly helm

oops

[calm arch]

can you look dms

[worldly helm]

Sorry about the slight delay. Click on Update

[gritty vine]

ok

[worldly helm]

No

It's against the rules to DM staff members.

[calm arch]

oh mn

[worldly helm]

Yes - You can use $deletedm MESSAGE_LINK in your DMS with the bot

[worldly helm]

You need to use the message link of your already sent panel.

[gritty vine]

i just realized it

[worldly helm]

You could use the SEND button and send it to the channel and then delete the old embed in the channel.

[gritty vine]

is there a way to make them write something like hypothetically they click the option "tell my name" on the dropdown menu and instead of making a ticket it sends them to type like what their name is

[gritty vine]

is that possible

[worldly helm]

Unfortunately not

[gritty vine]

is there a way to make them type something in the dropdown menu

[worldly helm]

Discord Limitation says no 🤣

[gritty vine]

ok

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 899)

[worldly helm]

[gritty vine]

😁 👍

I GOT WARNED FOR THANKING YOU

[gritty vine]

wild

[harsh acorn]

Is not a warn LOL, you're ok

[gritty vine]

ok

thank god

[grizzled summit]

#🆘│community-support message
Thanking our staff with a ping is fine (as long as you dont spam them)

Pings for other reasons are against our rules.

[exotic copper]

I can't access my task list for my games in the my current offers tab. Is there some kind of system wide problem or is it me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gritty vine]

tysm i wouldve been stuck for hours doing this i've been so dumb using chat gpt for this stuff and it hasnt helped

BUT YOU HAVE

[harsh acorn]

Lias to the rescue /positively

[gritty vine]

https://tenor.com/view/makin-smth-with-this-trust-w-gif-gif-5790956484979011289

[worldly helm]

Please be respectfull towards other members.

[rapid canyon]

Fixed it nvm

[worldly helm]

Great to hear!

[safe rock]

Can yall help me i got scammed by this guy

[gritty vine]

🫡

[humble sequoia]

@safe rock

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hardy dove]

I bought the premium version a while ago and i dont have it anymore (I bought the year one)

[limber portal]

#🎫│make-a-ticket —> billing for billing issues 😉

[harsh acorn]

Hey, don't be rude, thank you 🙂

[iron night]

Gave +1 Rep to @gritty vine (current: #403 - 1)

[worldly helm]

I already mentioned this.

[silver escarp]

Hi! I'm in a server that doesn't have premium bought/trial on but is able to use the "claim" command, meanwhile mine doesn't even though it's in the same conditions as the other one. Would this be a bug or...?

[worldly helm]

Hey 👋
How can you be so sure that they don't have a subscription?

[drifting fjord]

Hi, the bot seems off ?

Or it is simply not working, but it seems there is a problem.

[ionic path]

hi there! is there an error message you are receiving?

[drifting fjord]

The bot litteraly is offline

It seems its starting back up

There may be an issue with one of the clusters/shards of the bot

[ionic path]

at that occassion please #🎫│make-a-ticket and a support member will assist you there as i can't help any further.

[mossy pilot]

is it possible to create your own webhook that is not connected to the Ticket Tool, that is, it will have the avatar and nickname that I put, and which will have a button for creating a ticket that will create a new ticket from the user?

[austere forge]

Not possible currently

[spiral plank]

im not sure if its the dashboard problem but i wanna make sure
after a ticket is made then closed and deleted all members can see a channel number

they can type and see
i have double checked the dashboard

[harsh acorn]

I believe this might be due to role permissions?

[spiral plank]

ive seen all role perms

and it wasnt always like this after the ticket is deleted it doesnt make a new channel

[silver escarp]

My friend (also staff in my server) is co-owner of the other server and checked it up.

[worldly helm]

That‘s wierd - Please #🎫│make-a-ticket !

[sonic ocean]

hi

so um

my co-founder and roles blow cant use /add command

and i already gave perms so they can manage permissions for the channel

[scenic forum]

Are they marked as support roles?

[sonic ocean]

yes

[scenic forum]

What does
Command configs -> add say?
Did anything there got changed?

[sonic ocean]

enabled and support onlu

[scenic forum]

And the staffs role is 100% added as support team role?

[sonic ocean]

yes

[scenic forum]

Hmm unsure then
Please open a ticket at #🎫│make-a-ticket

[sonic ocean]

fixed it with a bit of magic

[scenic forum]

What was the issue?

[sonic ocean]

i added the role as support, not support can use the command

[scenic forum]

You added the role as support team role?

[flint kestrel]

Hey, how do I change it so that when a ticket is created, people have the ability to add pictures without me manually changing their permissions. I’ve changed a few things but can’t seem to find it.

[scenic forum]

Select panel -> permissions -> Ticket owner edit opened -> attach files + embed links -> ✅

[north sluice]

Is there a way to get the answer of a specific form that the ticket owner responded?

[cloud valve]

hello i need help, Ticket tools is connected to my old roblox id but my old id got hacked so i have to play with a new id but the problem is i can't fix it or change to a new id can anyone help me?

[humble sequoia]

━━ Igor Costa's inquiry has been moved to a ticket ━━

[ocean shoal]

what is this, why is there a 0, why is there a -

[high crag]

when I try to open a ticket it sends this message, how can I fix this?

[random relic]

how to fix this

[graceful bridge]

Hey! does anyone know if Ticket Tool retains discord transcripts for over 30 days? I know Discord changed it's policy and I wanted to make sure it doesn't exceed that 30 day limit. I want to switch to Ticket Tool from my current solution.

[drifting mango]

im wondering if I can let the user who created the bot still see the channel after a little while

[stray kindle]

hello

can someone help me?

[humble sequoia]

@stray kindle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[stray kindle]

i want it to ping me when someone makes a ticket

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@stray kindle ^

[stray kindle]

yea

[scenic forum]

AFAIK you can always generate a new link for the transcript but I'm not fully certain what the limit of it us

[stray kindle]

??

[scenic forum]

The info you seek is inside the test block

[stray kindle]

alr ty

[scenic forum]

"created the bot?*
What do you mean

[scenic forum]

Add additional categories since you reached the limit of channels ticket tool supports

[drifting mango]

sorry my english bad

who created the ticket

[scenic forum]

What's your language?

[drifting mango]

I speak francais

most of the time

[scenic forum]

Aslong as the ticket is open the user that opened the ticket can see it

[still lava]

leonhenn

From English (EN) To French (FR)

Tant que le ticket est ouvert, l'utilisateur qui a ouvert le ticket peut le voir

Translation requested by leonhenn from Flag-Reaction Feature.

[scenic forum]

Please open a ticket at #🎫│make-a-ticket

[drifting mango]

Lorsqu'un administrateur ferme un ticket, l'utilisateur ne peut pas voir les anciens messages. Le ticket semble alors supprimé pour l'utilisateur.

[scenic forum]

Please open a ticket at #🎫│make-a-ticket

[still lava]

leonhenn

From French (FR) To German (DE)

Wenn ein Administrator ein Ticket schließt, kann der Benutzer alte Nachrichten nicht sehen. Das Ticket erscheint dann für den Benutzer gelöscht.

Translation requested by leonhenn from Flag-Reaction Feature.

[scenic forum]

Do you want people to still see their own ticket after it closed?

[still lava]

leonhenn

From English (EN) To French (FR)

Voulez-vous que les gens voient toujours leur propre billet après sa fermeture ?

Translation requested by leonhenn from Flag-Reaction Feature.

[drifting mango]

oui

[still lava]

blaise

From French (FR) To English (EN)

yes

Translation requested by blaise from Flag-Reaction Feature.

[scenic forum]

Select panel -> permissions -> ticket owner closed ticket -> view channel -> ✅

[still lava]

leonhenn

From English (EN) To French (FR)

Sélectionnez le panneau -> autorisations -> propriétaire du ticket closed ticket -> view channel -> ✅

Translation requested by leonhenn from Flag-Reaction Feature.

[scenic forum]

@drifting mango ^ will work once completed

[still lava]

leonhenn

From English (EN) To French (FR)

@drifting mango ^ fonctionnera une fois terminé

Translation requested by leonhenn from Flag-Reaction Feature.

[drifting mango]

Voyez, j'ai déjà essayé, mais cela leur a permis d'utiliser le panneau d'administration qui s'affiche après la fermeture du ticket. Je vous montrerai comment faire sur mon autre compte.

[still lava]

leonhenn

From French (FR) To German (DE)

Sehen Sie, ich habe es schon einmal versucht, aber es ermöglichte ihnen, das Admin-Panel zu verwenden, das nach dem Schließen des Tickets angezeigt wird. Wie das geht, zeige ich euch auf meinem anderen Account.

Translation requested by leonhenn from Flag-Reaction Feature.

[still lava]

blaise

From French (FR) To English (EN)

See, I tried before, but it allowed them to use the admin panel that appears after closing the ticket. I'll show you how to do it on my other account.

Translation requested by blaise from Flag-Reaction Feature.

[scenic forum]

I'm starting my pc right now give me 2 minutes

[still lava]

leonhenn

From English (EN) To French (FR)

Je démarre mon PC en ce moment, donnez-moi 2 minutes

Translation requested by leonhenn from Flag-Reaction Feature.

[drifting mango]

ce que je vois sur mon autre compte

[still lava]

leonhenn

From French (FR) To German (DE)

Was ich auf meinem anderen Konto sehe

Translation requested by leonhenn from Flag-Reaction Feature.

[drifting mango]

d'accord, prends ton temps

[iron drum]

Is there I way I can get unbanned for exploiting?

[still lava]

blaise

From French (FR) To English (EN)

okay, take your time

Translation requested by blaise from Flag-Reaction Feature.

[humble sequoia]

@iron drum

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Select Panel -> Buttons -> "Re-Open Ticket" + "Delete Ticket" + "Transcript" -> Support Team only ->

[still lava]

leonhenn

From English (EN) To French (FR)

Sélectionnez Panneau -> Boutons -> « Rouvrir le ticket » + « Rouvrir le ticket » + « Transcription » -> Équipe d'assistance uniquement ->

Translation requested by leonhenn from Flag-Reaction Feature.

[scenic forum]

If the ticket owner tries to use that panel then they will get the error "You dont have permission to use this"

[still lava]

leonhenn

From English (EN) To French (FR)

Si le propriétaire du ticket essaie d'utiliser ce panneau, il obtiendra l'erreur « Vous n'avez pas l'autorisation d'utiliser ceci »

Translation requested by leonhenn from Flag-Reaction Feature.

[drifting mango]

Oh oui, je comprends. Merci beaucoup. Ça m'a sauvé la vie.

[still lava]

blaise

From French (FR) To English (EN)

Oh yes, I understand. Thank you so much. It saved my life.

Translation requested by blaise from Flag-Reaction Feature.

[drowsy hawk]

how do i invite the premium bot?

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[scenic forum]

@drowsy hawk ^press the here in the block above

Make sure the server DOES have premium tho, otherwise it wont work

[drowsy hawk]

ive already pruchased it

[scenic forum]

then simply invite it via the message above

[drowsy hawk]

does it mean its activated even if the premium bot wasnt invited separately?

[scenic forum]

You DONT need to use the premium bot to have full access to the premium features, they all work on the normal version aswell but the premium bot is simply a prettier, faster version basically
Everything works on the white version too

@drowsy hawk also i apologize ive given you the wrong link

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

the blue here on THAT message is the invite for the bot

[drowsy hawk]

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #50 - 52)

[graceful bridge]

well, Discord doesn't allow you to hold user's messages for longer than 30 days without making them aware for external tools and bots. To my knowledge.

[scenic forum]

The bot itself doesnt store any transcripts
Its all stored directly in discords CDN

[idle gazelle]

Hello,

I would like to ask how I can change the language of the system messages (for example: "Ticket limit reached, Server already has 20 tickets open of the 20 allowed for this panel") because some users on our server don’t understand English.

Is there a way to customize or translate these messages?
Thanks in advance for your help.

[scenic forum]

Hello
Panel -> limits -> open Tickets all users
Can you tell me if that number is 20 by any chance?

For the translations of the error output I don't think that's possible but you can get clearance on that when you make a ticket at #🎫│make-a-ticket

[idle gazelle]

Yes, I set it to 20 to avoid too much pressure on the support team.
But I want to change the message that shows to users when the limit is reached, because some of them don’t understand English.
Is there a way to customize or translate that message?

[scenic forum]

Please refer to this part @idle gazelle

Your best chance would be a ticket with an official support member

[idle gazelle]

ok thx

[iron night]

Gave +1 Rep to @scenic forum (current: #50 - 53)

[weary ingot]

does anyone know how to make it so the transcript DM:s to the user?

Does anyone know how to do it?

Does any1 know how to make so the transcript DM:s to the user

[scenic forum]

User has opened a ticket

[teal orchid]

hi, we have a question here.. why our "closed ticket" no longer moved automatically to [closed ticket] channel?

It worked before.

[nova iris]

hi

it keeps saying ticket transcript cannot be saved in the channel

because no perms

when it has every perm ticked on

does anyone know how to resolve this

[ionic path]

hi there! did that happen only for one ticket or for multiple tickets?

[ionic path]

hello! can you please check if the Ticket Tool role also has the required permissions in the transcript channel? not just in the server settings.

[exotic kayak]

is it possible to customize the logged tickets? (like : ticket closed by --- for reason ---)

[ionic path]

hi there! as far as i am aware, no unfortunately. however you can #🎫│make-a-ticket for a support member to assist you there if you want to make sure.

[exotic kayak]

is it possible to add as a suggestions somewhere?

ah ye

[ionic path]

currently there is no way because the suggestion bot that's used is down. by making a ticket though it will let the team know about your concern.

[nova iris]

yes it does

[ionic path]

please use the command /debug inside the transcript channel and wait for a support member to assist you here.

[exotic kayak]

s!.suggest isnt working in #🤖│bot-spam ?

[ionic path]

as i said the suggestion bot that the server uses is currently down, and for now there isn't a way to suggest something.

you can however #🎫│make-a-ticket to let the team know about your suggestion :D

[dreamy rapids]

How do i know if ticket tool is running

[ionic path]

hi there! you can simply use the /ping command and see if the bot answers.

[dreamy rapids]

K

I fix it

[ionic path]

glad to hear that, if you have any other questions in the future feel free to ask here!

[deep chasm]

hey i posted in bug reports but it is saying this is not a bug

i think it is a bug

basically i had a ticket open in the past that was closed. now ticket tool is not letting me open a new ticket, because i already have one "closed" ticket

what can the people who have control over ticket tool in the server do? they have told me i have no open tickets

[floral crown]

how to pick what channel the ticket panel goes in

[restive condor]

Hi there, they will need to either open a ticket for you, increase the limit, or contact us

[restive condor]

Hey there! You mean which category?

[floral crown]

yeah

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[restive condor]

See above please ^

[deep chasm]

ah thank you i will ask them to open a ticket for me

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2572)

[floral crown]

wait what about what channel people can see the buttons in

how do you set that

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[restive condor]

See above for that ^

[safe rock]

I got banned from the server for giving someone a different link to another trading server plz help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[opal prairie]

i have every single one permission except for deez 2

and dis shows up

[ionic path]

hi there! you need to have the "Administrator" permission to be able to access the bot's dashboard and use these commands, or you need to have been added to the "Dashboard Access" by an Administrator inside the dashboard settings.

[barren bane]

What is the source of the error?

[restive condor]

Hey there! The emoji for your first dropdown option seems to be invalid

[barren bane]

I removed all emojis

But it didn't get better

[restive condor]

Can I get your server name or ID please

[floral crown]

i created 2 ticket panels and made a ticket in each but they are both labelled as ticket 1. is there a way to sync them all? so that thers not multiple of each number

[restive condor]

Hey there! Unfortunately not, each panel has its own count

[barren bane]

8Qjfhfp9

[brave lance]

Hey all - Why all of a sudden would tickets stop moving to the closed category when closed? Probably something dead basic I am missing or is it a limitation of the free plan?

[brisk jackal]

ticket tool kicks me the bot from the ds how discord I do it ??

[brave lance]

Answered my own question, thank you

Overflow Categories
Discord only allows to stack up to 50 channels per category. Meaning, if you already have 50 tickets in one category, Ticket Tool will not be able to place a new ticket in that category. To prevent that, Ticket Tool counts with overflow categories, which are additional categories. Once your main category is full, the bot will go ahead and place the new ticket in the next one available. Simply select multiple categories in the category picker.

[restive condor]

Check your Dashboard > Panel Configs > Buttons > Create Ticket Button
You have text in the 'Button Emoji' field - please remove it. Text goes in the field 'Button Text'

[restive condor]

Hey there! Please check your Server Settings > Audit Log - A security bot is most likely kicking it

[pearl forum]

i need some help pls

hellooo

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[harsh acorn]

How can we try to help?

[pearl forum]

i tryed setting up ticket tool but when i set it up it works but i the owener cant see the tickets other people have made

do u know how to fix it

@harsh acorn

u there

[harsh acorn]

Sadly I am not able to help with that, but someone might help you soon.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pearl forum]

dang

itssss 1ammm

ive been trying to get ticket tool to work for 2 hourssssssss

[reef sparrow]

Hello , simple question the thread style doesnt allow the $add command , is there anything that may do the same ?

[restive condor]

Hey there! Pinging the user would add them to the thread

[reef sparrow]

OH tysm !

[harsh acorn]

They should add tysm as a thanks to +1 rep someone

[modern wind]

Yo

I need help

I js tried buying a dragonfly on grow a garden and just wanna return it

I made a ticket and nothing is happening

How do I refund it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[reef sparrow]

Last question, im a moderator but when pinging someone it doesnt add them into the ticket, do we have to add the support Team Roles (with this exact name)?

Im really really sorry to ask that many question, im a moderator so im quite limited without ticket perms but i want to help the owners to fix the limitation issue…. Also when opening a ticket (we have a channel nammed help with 3 différent services (support - middleman + something else) when someone open a support and a middleman ticket everthing goes under the same channel is that normal ?

Everthing goes under tickets

[modern wind]

Where would I request a refund?

[teal orchid]

I think for most of our recent tickets

Can i open ticket? Need support to fix this

[ionic path]

unfortunately i am unable to help with that. if you make a ticket, a support member will help you there.

[modern wind]

How do I get a refund someone please help

@teal orchid

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[reef sparrow]

Read…. ticket tool has nothing to do with the person who sold you ingame items. This server is only about managing the bot

[harsh acorn]

Wrong place to ask

[craggy horizon]

How can i setup a multipanel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@craggy horizon ^

[timber mauve]

How do I autoassign staff to tickets?

[craggy horizon]

Must i have premium for that?

[scenic forum]

Nope

[scenic forum]

"Auto assign?"

[timber mauve]

Yeah so when a ticket is opened staff can also see that ticket

[scenic forum]

Panel -> support team roles -> enter staff role

[timber mauve]

Thx

[reef sparrow]

Also when using thread style is it mandatory that when opening a ticket ALL kind of ticket goes to the same place ?

[scenic forum]

Where else would they supposed to go?

Threads aren't own independent channels, they can only be opened within a channel which results in the view you get

[reef sparrow]

I see so we should create 2 different channels one for middleman and another for support ?

[scenic forum]

If its 2 different thread Tickets with 2 different channels marked as main channel then each would use it's marked channel to create the threads in

[reef sparrow]

Tysm !

[olive herald]

What do I do after I made a ticket

[scenic forum]

Are we talking about a ticket on this server?

[olive herald]

No on rblxcart

[humble sequoia]

@olive herald

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[reef sparrow]

Hello sorry again, actually the thread system is a bit confusing for the serv where im admin. The server is lowkey big and easly hit 2k tickets a day. So to avoid being rate limited i suggested them to use the thread style but it looks they they are having big struggle to configure them. The second solution is to add a Google account in the bot ? How to avoid being rate limited or is the tread one the only solution

[worldly helm]

Hey 👋
To Avoid being rate-limited you can either use threads or you can turn on Storage Mode (Dashboard -> Server Configs -> Storage Mode). Enabling that will not delete the channel after you click the delete button, instead it will clear the channel. When another ticket is created the exact same channel is going to be used but a new Ticket Message will be sent.

[round lake]

Hi - I want to enable the feature that closed tickets are stored on a google drive. Does someone has a how-to for it? The descritpion on the website is not easy to understand

[restive condor]

Hey there! Of course, see below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Google Drive Transcripts

Ticket Tool allows you to save your server's transcripts to your Google Drive!

<:Troubleshooting:1034175234397438032> How do I link my Google Acount?

Go to your Server Configs within your Dashboard, scroll down to the Google Drive Transcripts section, and link the Google Drive account of your preference.

<:SystemList:1018980666551042048> Which folder are transcripts saved to?

Go to your Transcript Options, there you can choose the folder under which the transcripts of this panel will be saved.

<:TTWarning:1034178155872784494> Notes

- Deleting a transcript from your Drive will effectively delete the transcript! This will make it inaccessible from Discord, so be careful when deleting files.
- This feature is only usable by the server's owner.
- Enabling this feature will stop sending the HTML raw transcript file to your transcript channel and will save it exclusively to Drive

[inland arch]

How do i only give 1 specifc role the option to open a ticket?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button
Disable the everyone role & set allowed roles

[inland arch]

love you

[tired rover]

Salut @austere forge j'ai une petite question :)

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[tired rover]

Ah ok

[midnight walrus]

can someone help me

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tired rover]

On m'a mis un warn

Mais what

[zinc sage]

Hey ! Is it possible to assign a role to a member when they open a ticket automatically?

[near narwhal]

im trying to figure out how to have it were they can click create a ticket

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Yes, but automatic roles are a premium feature

[devout fog]

Renaming a ticket is premium only, correct?

Whenever a ticket is opened ^

[restive condor]

Hey there! Yes, that's correct

[devout fog]

Thanks 👍

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2573)

[harsh acorn]

Dan, how are you still not banned?/j (ignore it meant in general)

[restive condor]

Please keep this channel to Ticket Tool support only 😅

[scenic forum]

Dan could you confirm or deny that by any chance? Just so I get info on it

[restive condor]

It's not possible 😄

[scenic forum]

Okay thought so
Thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2574)

[rugged geyser]

@pseudo glen

[harsh acorn]

How can we help?

[graceful bridge]

Does anyone know how many days amazon's CDN caches user transcripts?

[restive condor]

Nope

[graceful bridge]

I know Discord has a "do not retain" policy on a user's data, but my understanding is the HTML in the transcripts that are saved is merely dynamically linking to the content in the CDN, and TT does not cache this content outside of Discord itself, correct?

Basically I cannot retain it for longer than 30 days without notifying the user, but if Discord is doing the retaining that I"m not actually retaining it?

[restive condor]

That's correct

[restive condor]

You wouldn't be retaining it, no

[graceful bridge]

Got it. That's what I assumed here. As long as it doesn't leave their platform (IE, I don't enable gdrivesync) then it shouldn't be an issue.

Small question unrelated: how do I enable prem server access here to go with my sub of my community server?

[restive condor]

There you go

[graceful bridge]

Awesome. Now I am fancy. Ty.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2575)

[restive condor]

No problem!

[fathom yarrow]

Hello, so i did the setup and all and im in the right channel and the panel is not showing. please help.

[ionic path]

hi there! have you sent the panel message using the Send button on top of the dashboard?

[lunar vigil]

Why is it like this?

[ionic path]

hello! please make sure Ticket Tool has the permissions "View Channel" and "Send Messages" inside Server Settings > Roles > Ticket Tool > Permissions.

[fathom yarrow]

it worked , thank you SO MUCH!

[iron night]

Gave +1 Rep to @ionic path (current: #36 - 110)

[ionic path]

you're welcome, glad i could help :D have a nice day!

[fathom yarrow]

and how can i rep someone?

[ionic path]

you already gave me a rep, they are given by saying thanks while mentioning someone.

[fathom yarrow]

oh

thanks @ionic path

[lunar vigil]

Ok thanks

[lunar vigil]

Ok thank you so much

[iron night]

Gave +1 Rep to @ionic path (current: #36 - 111)

[ionic path]

no worries, thank for using ticket tool! have a great day :D

[lunar vigil]

It was alr done

What can i do more?

Even gave it owner role

[ionic path]

can you also check if those same permissions are applied in the channel's settings of which you used the command on? you can check that by right-clicking the channel name > Edit Channel > Permissions > Roles > Ticket Tool.

[lunar vigil]

Ok thanks, so i want to add a role that also can help with tickets how do i do it?

[ionic path]

of course, you can do that by heading to the dashboard, choosing your server and selecting the "General" category in the home page. There, you will find the option of "Support Team roles", that is what you are looking for.

[lunar vigil]

Where is thisdashbord?

[humble sequoia]

https://tickettool.xyz/manage-servers

[ionic path]

this is the website ^

[lunar vigil]

What should i press?

[ionic path]

inside Panel Configs there is an option called "General"

After that, you can add the roles you wish in the "Support Team roles" option.

[lunar vigil]

Thank you so much @ionic path

[iron night]

Gave +1 Rep to @ionic path (current: #36 - 112)

[ionic path]

You're welcome! Is there anything else I can help you with?

[lunar vigil]

No thanks

[ionic path]

glad i could help, have a nice day!

[lunar vigil]

You to🙏

[calm tapir]

i have admin perms in that server. i was working on the dashboard like 10 minutes ago and now no staff of that server will let them use the panel

[zinc sage]

Is there a command to see who created the ticket?

[scenic forum]

Can you run /permissionlevel?

[calm tapir]

it says 0, how do i tell the owner to change it

[harsh acorn]

I mean, just tell him as long as you are staff it wouldn't be a problem

[calm tapir]

He doesn’t know how a former staff did it 🤥

[restive condor]

Hey there! The ticket owner should already be pinged in the ticket message by default

[final tree]

Hello guys I'm looking for support on how to create a ticket to request to enter a server

[desert flame]

Hey guys, I have this tool working in one server but I set it up a LONG time ago and its all proper but I cant figure out how to set it up again for another server. Id like to have that "Create ticket" button but its just not showing up. it shows as enabled and I Set everything to the same channel so IDK

[fiery swallow]

anyone know how to make it not send the form responses at the top of the ticket

[desert flame]

NVM figured it out. needed to go to dashboard > Panel configs > Send at the top then send to the approptiate channel

[restive condor]

Hey there! Simply remove your form variables from the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[queen notch]

Não tô conseguindo colocar o ticket lá ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[royal vessel]

???

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fiery swallow]

tyy

[violet pebble]

How do I make a ticket tool called selection

[misty shard]

how to make it 2 seliection

[misty shard]

fr

@tribal cedar

[violet pebble]

it looks so precious 💞

[scenic forum]

Do you talk about the image sent by the other user?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@misty shard ^

[dense delta]

Hello. I have the premium subscription, but can only seem to get the free bot in the discord. (white)

[violet pebble]

I do it but every time I send it doesn't show the selection

[misty shard]

i do not know how its works can any body di it foe me

[violet pebble]

Yo @misty shard does it show you the category selection thing

[misty shard]

yea

[violet pebble]

How bro

I'm trying to do it I send nothing pops up

[misty shard]

@vestal tinsel

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

@dense delta ^
Click the blue here

@violet pebble @misty shard
Which part are you having trouble with?

[violet pebble]

It's okay now I figure it out thank you

[misty shard]

all of it

its not creating a tickt and i want it like pic i send above

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@misty shard did you follow these steps?

[misty shard]

yea and now its not even crediting a tickt

[scenic forum]

Did you send the panel again after the changes?

[misty shard]

if i give you role in my server could you do it like the pic but just diffrent name

[scenic forum]

By rule 5 of the community support rules all support must happen within this server/channel

So im sorry, i cannot join

[misty shard]

damnn ok thanks

[scenic forum]

I can only guide you if you provide me with the info and/or part youre stuck on

[misty shard]

ok let try agin

[scenic forum]

Did you create a dropdown?
Show a screenshot of it so i can make sure its done correctly

[brittle ore]

Haii so, I have a problem with the ticket bot

I follow the steps on the cité, I changed the category for the tickets but still not working

[scenic forum]

Can you run /debug and confirm that all slots have no cross?

[scenic forum]

What seems to be the issue?

[violet pebble]

Nun I'm just showing that it work

[scenic forum]

ah

[violet pebble]

But one more thing though

[scenic forum]

ask away

[violet pebble]

How do I add an image

[brittle ore]

Same is happening to me it's just I can't close tickets

[violet pebble]

I can

You have to press delete after

[humble sequoia]

Message Editor - Dashboard

Page 1/2

Message Editor - Discord

Page 2/2

[scenic forum]

@violet pebble ^

[violet pebble]

I see I don't fully understand yet

[scenic forum]

what part exactly?

[scenic forum]

is any error happening?

[brittle ore]

Nvm I found the issue and fixed it, tysm

[violet pebble]

@scenic forum

[scenic forum]

unless you give me a bit more info

i cant help you

[violet pebble]

Where do I go

Do I go to buttons

[scenic forum]

Depends
Do you want an image to the panel or the opened ticket?

[violet pebble]

To the panel can I show you what I mean

[scenic forum]

Select panel -> Panel -> Edit Panel message -> Open Embed Editor -> Insert image link at image field. Requires premium

[violet pebble]

I have premium

Now it doesn't give me the option to show photos

[scenic forum]

Follow the steps ive given you.

[violet pebble]

Ok I don't know how to get the link

I'm just going to do it tomorrow

[brittle ore]

Uhh hi another problem 😭, I set the ticket to go to my "tickets" category but somehow the tickets aren't going into that category eventhough I set it up on the cite already

[scenic forum]

@brittle ore

[brittle ore]

ty it's working fine now 😇

[iron night]

Gave +1 Rep to @scenic forum (current: #50 - 54)

[scenic forum]

what was the issue?

[brittle ore]

The manage message

I turn it on

[scenic forum]

Perfect

[faint sparrow]

I need help. I want to configure the ticket bot for my server and I don't know how to do it. Can someone help me?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@faint sparrow ^

[maiden hearth]

Hi Pharos team,
I was using Zenith/FaroSwap on the testnet and noticed I’m not receiving any points for swaps or liquidity.
I used multiple tabs for testing and didn’t realize it could get me flagged. I only used one wallet.

Could you please review my account?
Wallet address: 0x6930b1AB688712c4bB8743F165942184Bd2F8913
I’ll follow the rules properly from now on. Thanks a lot.

[humble sequoia]

@maiden hearth

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[maiden hearth]

@humble sequoia

[inner swift]

need help w this

[scenic forum]

Give ticket tool the 2 permissions it asks for in the channel you tried to send it into

[weary ingot]

i think u have to make ticket tool admin but idk

[ionic path]

hi @weary ingot, this member is already being helped, no need for double-help

[weary ingot]

oh ok ty for the info

[ionic path]

no worries :D

[storm verge]

Y

[calm tapir]

how do i enable back permissions for my staff members? idk how

[polar ore]

け・〔📨〕الـتـكـتـات

[polar ore]

halp

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! You will either need to give them administrator permissions in its role setting or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 25, 2025, 10:31 AM

[coarse pecan]

Looks like someone wanted to open a ticket, but got an error. It said "something went wrong" and the person is unable to send the form. What can we do about this?

[restive condor]

Hey there! Forms time out after 5 minutes, so if they've had it opened for more than 5 minutes, they will need to dismiss it and start a new one

[coarse pecan]

They replied they only had it max 2 minutes
This was what they saw

[restive condor]

The only reason why a form might fail (other than the bot being down) is the 5min limit

Please ask them to start a new one

[coarse pecan]

I got a reply that he had tried it 3 times, and it kept showing up.

[restive condor]

Is this happening with them only?

[coarse pecan]

Yes

[restive condor]

It could be a connection problem on their side. Make sure they have a strong wifi connection

[stray karma]

Yo

Guys

@restive condor

[humble sequoia]

@stray karma, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[harsh acorn]

Please don't tag staff, it's against the rules

[woeful halo]

Hello, I would like to inquire about the partnership.

[nocturne hazel]

Hello, I need help with making a ticket bot in my discord server

[scenic forum]

As far as I know partnership requests aren't open currently

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@nocturne hazel ^

@nocturne hazel
Please stay inside the server if you require help as I'm not allowed to assist you outside of it

[red wagon]

Hey! I wanted to ask how long do the transcripts last for?

Non premium user

[scenic forum]

You can generate a new link aslong as discords CDN doesn't break which shouldn't happen for quite a long time.

[red wagon]

what do you mean generate a new link?

are you talking about "direct link" button?

[scenic forum]

Yes. Clicking direct link will generate a new link as the link to open it will expire

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@true oracle ^

[iron night]

Gave +1 Rep to @scenic forum (current: #50 - 56)

[mystic sorrel]

My new members get this message when trying to open a ticket. Can anyone help me fix this?

[scenic forum]

Hey there!

«You don't have permissions to use this»

Are your members seeing this message when they try to open a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[mystic sorrel]

Thank YOU SOOOOO MUCH OH MY GOD, IT WORKED! THANK YOU, THANK YOU! ❤️🤗

[iron night]

Gave +1 Rep to @scenic forum (current: #50 - 57)

[mystic sorrel]

Also, I do have another question what do I enable so that verification is between only that specific newbie and mods? I don't want the rest of the newbies to see the ticket channels when someone's getting verified.

[scenic forum]

Panel -> General -> Only select mods as support staff

[glossy oasis]

What must i do

[scenic forum]

@glossy oasis possibly this

[jagged latch]

Hi, I have given permission to the server, but it does not shows up in the dashboard

[scenic forum]

Can you run /permissionlevel and tell me the outcome?

[cursive anchor]

Qual o link do site ?

[still lava]

leonhenn

From Portuguese (PT) To German (DE)

Wie lautet der Link zur Site?

Translation requested by leonhenn from Flag-Reaction Feature.

[scenic forum]

https://tickettool.xyz/

[cursive anchor]

Obrigado

[jagged latch]

nothing comes up

[scenic forum]

Any error?

[jagged latch]

Nope, can I send a SS ?

[scenic forum]

Yes

[jagged latch]

may be I am sending it the wrong way, do I add anything to it

[scenic forum]

Can you run the command in this channel?

[jagged latch]

/permissionlevel

[scenic forum]

Discord settings -> chat -> toggle setting in screenshot on

Once turned on, Re open your discord entirely and try the command again

[jagged latch]

ok done

I get this now

I am on my pc atm

[scenic forum]

You don't have admin on the server

You need admin to access the dashboard

[jagged latch]

Owner said I have the access, anything specic that I might not have?

[coarse rune]

Whenever I try to view a transcript, it appears with this

[scenic forum]

You need either administrator or get a role marked as dashboard role on the dashboard via the server configs tab

[scenic forum]

Generate a new link and try again. Seems to be an old and expired link

[coarse rune]

I see

[glossy oasis]

No i have test it

[scenic forum]

Then please open a ticket at #🎫│make-a-ticket as I don't know how to fix it

[tight edge]

Hello

I need support

[static tartan]

Hii can someone help me ? The bot tell to my members that, how can i fix that ?

[spring canyon]

do u know how to make this?

Like make what reason yk

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[high glade]

how do i make a ticket

[restive condor]

Hey there! Are you trying to set up Ticket Tool in your server?

[high glade]

i did

[restive condor]

Do you still need help?

[spring canyon]

Quick question. How do I change this text?

[high glade]

yeah

i got it in my server and messaged him

[restive condor]

What exactly is the issue you need help with?

[restive condor]

Hi there, see below please

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[high glade]

idk how to make a ticket for a guy

that rk me

[spring canyon]

How do I make claim thingy in ticket so when staff wants to talk in ticket he has to claim it.

[gusty geyser]

hello, how do i accept people in my server

[restive condor]

So you're trying to create a ticket for someone else?

[high glade]

i mean

[restive condor]

Hey there! What exactly do you mean?

[restive condor]

Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[high glade]

all people say they made a ticket

[gusty geyser]

someone created a ticket, how do i get them inside the server

[high glade]

so i want that guy to talk with staff and i got a clip

[spring canyon]

How do I make that people can't close the ticket by them selfs and only staff can.

[past edge]

hii I activated my 7-day free trial, but I still don’t have access to premium features. I refreshed the site multiple times as well

[spring canyon]

?

[restive condor]

Are they not already inside the server if they created a ticket in it?

[restive condor]

Dashboard > Panel Configs > Buttons > Close Ticket Button > Support Team Only

[gusty geyser]

they are inside the server but they cant access the chats

[restive condor]

Hey there! Please use the button above your server name

[restive condor]

So you're using tickets as a verification method in your server?

[gusty geyser]

yes

[restive condor]

So you're saying everyone can see their ticket?

[restive condor]

See below please

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[high glade]

i mean i want to make the guy talk to staff about the rk

[wild pumice]

Does anyone know how to get the bot to tell you what selction of the drop down they selected?

Ex.

Say the drop down is

1. Staff Complaint
2. Verification Help

Whatever the select the ticket says nothing about the one they selected

[restive condor]

And what's stopping him from talking to staff about that?

[spring canyon]

By the way does logging work. I gave all perimissions on the channel I want to get logged by ticket when it's created and more, but it doesn't.

[restive condor]

Please make sure you have enabled logging for the correct panel

If so, use the /debug command in your logging channel

[gusty geyser]

hey sir dan thankyou

[devout fog]

I'm going to try to explain this the best I can. In my server, I have a Support Team role and a Lead Support Team role. LST goes to HRs and regular ST goes to normal staff members. Whenever I assign someone the LST role, they can see IA and MGMT tickets, but not General tickets. I need LST to be able to see all 3 types of tickets, including General, IA, and MGMT.

[restive condor]

Hey there! Have you selected the LST role as a support team role for all 3 panels?

[harsh acorn]

Are you talking about a game or something?

[devout fog]

I have not. Let me try it again.

[devout fog]

Works perfectly now, thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2576)

[devout fog]

Sorry for the double ping, but wanted to get you a rep

[wild pumice]

When someone opens a ticket.. how do i get it to say in the opening ticket prompt which one they selected?

[golden mauve]

Can we make ticket by discohook?

[fringe linden]

how to do this pls someone help

@restive condor

oh

sorry

[fiery basin]

Cómo me ago un soporte?

[harsh acorn]

Depende de lo que necesite, es con respecto a Ticket Tool?

[copper blaze]

Anyway someone can help me get my character back I’m frozen and it’s not letting me do anything

[humble sequoia]

@copper blaze

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

muffin's issue has been solved in another channel.

[restive condor]

Hey there! Yes, see below please

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[restive condor]

Hey there! 👋
You could include which ticket option they used in the ticket message
Dashboard > Panel Configs > Messages > Edit Ticket Message

You could also make one category for each ticket option and have each ticket type go to a different category. (Dashboard > Panel Configs > Category)

With premium you can have even have custom ticket names, so each ticket option has something indentifiable in the ticket name (eg. report-ticket-###)

[wild pumice]

We have premium, Just got it today!

I’ll give that a shot, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2577)

[restive condor]

Glad to hear that! Let me know you if you have any more questions

[wild pumice]

Sorry for a million questions and this may be on google😭

But is there anyway to change the PFP and name of it? Or can you only change nick name in server

But i got it to work, thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2578)

[restive condor]

Just the nickname at this time

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[wild pumice]

Sweet thank you, this bot is very well done just takes my old ass awhile to learn it lol much better than the old one we used

[restive condor]

Glad to hear you like it! 😸

[radiant kelp]

I need someone to help me create a ticket where people can make a ticket and become staff

@restive condor

[tight edge]

Can i do like this ?

[restive condor]

Hi there, please try folloing these steps below to set up the bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there! Yes, see below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[radiant kelp]

Thank you dan

I need help how do I get the role's with the crown and Shield

[coarse jasper]

does anyone have any idea how i edit the ticket button ? and i need multiple of them

kinda like this

but i need two of them

[restive condor]

Your server needs Level 2 boosting

[quartz sky]

does anyone makes free servers

[restive condor]

No

[radiant kelp]

What type you saying

[quartz sky]

any type

[restive condor]

Hi there! You can edit the button from your Dashboard > Panel Configs > Buttons > Create Ticket Button

To make a multipanel (multiple buttons), you will need to create one panel per button option, so if you'd like 5 buttons, you will 5 different panels.

You can then combine all your panels by following the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[coarse jasper]

thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2579)

[radiant kelp]

Just a normal server with general

[tight edge]

can please simple way i was lost

[restive condor]

How far did you get?

[slow cloak]

I want a help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[slow cloak]

I have a problem in the website I'm now using the ticket tool normal not the gold and all my settings was in the gold one and when I send the multipanel it show this

[restive condor]

Hey there! It seems like the create ticket button for all panels in the multipanel is invalid

Please check your Dashboard > Panel Configs > Buttons > Create Ticket Button

There you can be no text - only an emoji, in the 'Button Emoji' field

And there can be no emojis - only text, in the 'Button Text' field

[slow cloak]

OK wait I will check

[restive condor]

Is that emoji still in the server?

[slow cloak]

No someone removed it it that the problem m?

[restive condor]

Yes

[slow cloak]

OK thank you

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2580)

[restive condor]

No problem!

[fierce drift]

Hello, anyone can help me?

[restive condor]

Hi there, please try the steps below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[tight edge]

Bad 🥲

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dull compass]

Why is my server ticket keep trying to close itself

[harsh acorn]

Are you sure is not another person clicking the closing button?

[reef flax]

I need help it won’t let me set up my ticket

[harsh acorn]

$setup

[dull compass]

It not

[tight edge]

Guys this message to creat ticket use ... can be edited or deleted?

[scenic forum]

Both, yes

[tight edge]

Show me how please

[scenic forum]

Delete it
Panel -> edit panel message
Send again after editing

[coarse gyro]

Hey, I’m trying to buy the thing on retrac on the donation tab but after I click check out and I switch it to dollars it’s switched back to pounds and it won’t let me buy it because I’m trying to buy it with USD and it’s trying to use pounds

[scenic forum]

Is this ticket tool related?

[coarse gyro]

What’s that mean bc I have a ticket for it

[scenic forum]

Do you need help with the bot @pseudo glen itself

Not the tickets on any other server
The bot itself.

[coarse gyro]

Idk I just wanna know how to switch it from pounds to dollars where you put your card info in

[scenic forum]

Where is that donation page youre speaking about

[coarse gyro]

On retrac launcher

Where you buy skins and stuff like I’m trying to buy the crystal package

[humble sequoia]

@coarse gyro

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

I'm 99,99% sure one of the staff is trolling you.

[scenic forum]

You click on the part that says "embed editor"

[tight edge]

Thank you so much my guy ❤️🙏🏻

[iron night]

Gave +1 Rep to @scenic forum (current: #49 - 58)

[tight edge]

Please one more question there is option to duplicate a panel ?

[scenic forum]

You just send it again or do you mean on the dashboard?

[tight edge]

The panel setting cause all panels i need are with same settings

[tight edge]

You are goat bro ❤️

Thanks

[gritty vine]

im confused..

[tribal cedar]

Well its telling you its an invalid emoji somewhere...

Just use normal emojis to make it work then change them

[solemn oar]

Hi

He deducted from me twice

؟؟

[pseudo ravine]

Hey there! Please make a Billing ticket in #🎫│make-a-ticket

[slow cloak]

Is that In the premium one or that in the free ?

[harsh acorn]

If you see the golden ticket that means it has to be premium

[slow cloak]

But its normal I can a premium one and this can be in the free one

[scenic forum]

The panel length is premium

[slow cloak]

I mean the big message

[scenic forum]

That big message is the panel

[slow cloak]

And it's free ?

[scenic forum]

Making it a big message, no
A small message, yes

[slow cloak]

OK another question how I can be a partner?

[scenic forum]

You can't
Partner applications are closed

[slow cloak]

✅

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #49 - 59)

[fierce current]

how do i do this?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@fierce current ^

[fierce current]

alright tysm

[slow cloak]

How I can remove this and make it buttons only

@scenic forum

[scenic forum]

Don't ping me

[kindred basin]

How do you add buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@kindred basin they are multi panels. ^

[kindred basin]

Thank you 🙏🙏

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #49 - 60)

[kindred basin]

How do I add more buttons like this? Is it still Multi panels?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

It's indeed multipanel

If youre talking about multiple tickets that is

Like in #🎫│make-a-ticket

[kindred basin]

I wanna make a panel where they can make a ticket for different occasions

Lile this

[scenic forum]

That's multipanel

[kindred basin]

Ohh

[kindred basin]

How do I edit the “create ticket” to something else

[scenic forum]

Panel -> buttons -> Create Ticket -> Rename

[vast echo]

how do i get this to popup when s1 wants to make a ticket? i want it so they can change the name of it before opening

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[vast echo]

You the man ❤️

[scenic forum]

@vast echo ^

[vast echo]

Or woman lol

so a form only working for only one, can i get it to work for others?

drop downs

[scenic forum]

What do you mean

[vast echo]

like if i click purchse it only pops up with the form, if i click support or replace it just opens ticket

[scenic forum]

Then you didn't setup forms in the support or replace ticket

Each ticket keeps it's own setup no matter if you combined them

[vast echo]

Think I’ve set up drop downs wrong then

[scenic forum]

Why?

You just have to add forms to the support and replace panel

[vast echo]

i fixed

[empty current]

How do I fix this issue?

[ionic path]

«You don't have permissions to use this»

Are your members seeing this message when they try to open a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[ionic path]

hi there, please check the message above ^

[empty current]

Thanks a lot!! It helped me a lot in fixing the issue 💛

[iron night]

Gave +1 Rep to @ionic path (current: #35 - 113)

[ionic path]

you're welcome, glad i could help! have a great day :D

[unkempt cape]

Is the bot offline for everyone or just me

[ionic path]

hello @unkempt cape! is the bot offline or does it just not answer in commands?

[unkempt cape]

its offline

I am just asking if bot is offline for everyone or just me

nevermind its back online just as I said this

it has been offline for days now

[ionic path]

for me it is not offline, no. if it ever happens again, please don't hasitate to ask.

[steel oyster]

I cant edit my ticket panel embed

[restive condor]

Hey there! You can only edit the embed's main field up to 250 characters with the free version

[cerulean zenith]

how do i change what the bot says once i create a ticket? cus the default is welcome {user} but I want to change it to something else.. is that possible??

[ionic path]

hi there! of course, go to the dashhboard > panel configs > ticket options > ticket message and change the text.

[cerulean zenith]

is there any way for me to do it on discord chat or do I need to go to the website?

[ionic path]

give me a moment please.

no, unfortunately it isn't possible. you will need to go on the website posted below

[humble sequoia]

https://tickettool.xyz/manage-servers

[cerulean zenith]

okay thank u

[ionic path]

you're welcome, thanks for using ticket tool!

[kindred basin]

How do I change the names of buttons? It dosent work for me

[unique ledge]

Hi, I want to add to the transcript that is sent in a private message to the person who created the ticket, a line showing the reason written before the ticket was opened.
I used {create.reason}, but it doesn't work. I’ll provide an example in a screenshot.

[royal swift]

Can someone help me setup ticket bot for my server

[spiral hill]

how do i fix this error?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons

[restive condor]

Hey there! That variable is for command style tickets only.
Please use form variables for that:

• Use the variable {create.form.x} replacing 'x' with your question number. So for eexample, to display the answer to question 1, use {create.form.1}

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
That server has reached the limit.

Please contact server staff or re-try later

[unique ledge]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2581)

[viral dust]

give linke in the server please .

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wheat wharf]

@humble sequoia

[kindred basin]

I was only able to name one, how do I name the others? They dont show on button settings

[scenic forum]

You rename the other panels too

You're having 3 panels inside that panel via multipanel

So you have to edit all 3 to have all 3 buttons changed

[kindred basin]

I got it

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #49 - 62)

[kind shuttle]

people on my serwer can't create tickets, any ideas ?

[scenic forum]

Which error do they receive?

"no permission to use this"?

[kind shuttle]

yea

[scenic forum]

Hey there!

«You don't have permissions to use this»

Are your members seeing this message when they try to open a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[kind shuttle]

not working

[scenic forum]

Show me a screenshot of the settings above

[kind shuttle]

nvm working

ty for help

[novel cosmos]

preciso de ajuda com um ban que tomei

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[zealous mirage]

اريد حل للمشكلة

@lament prairie

[scenic forum]

Ticket tool doesn't have permission to view or send into this channel

[zealous mirage]

ماذا الحل

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[scenic forum]

What's the cc for that message in English?

[pseudo ravine]

There is none

[scenic forum]

Ah so only non English ones, got it

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1485)

[slow cloak]

How to remove this embed from the buttons

[scenic forum]

You need premium to remove the embed entirely

[minor scarab]

I need anyone Arabic to help me

[scenic forum]

You can open an arabic ticket in #🎫│make-a-ticket

[slow cloak]

But I saw a server don't have premium and they removed it

[scenic forum]

How do you know they dont have premium?

[slow cloak]

Beacuse it's the regular ticket tool see

[scenic forum]

You can use all premium functions with the regular ticket tool aswell.

if you have premium activated

[scenic forum]

they have premium

[slow cloak]

Oh

OK and how I can make the ticket button on a select menu ?

[scenic forum]

select menu?

[slow cloak]

Yea

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

You talking about a dropdown?

[slow cloak]

Like that

[scenic forum]

Thats dropdown

[scenic forum]

here is how to set it up

[slow cloak]

OK bro

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #48 - 63)

[north umbra]

how to make just certain roles sees the tickets

[scenic forum]

Ticket itself or the panel to create the ticket

[north umbra]

wut

like now some1 creates a ticket at my server

but the whole server can see it so how i can just make it my staff or the certain role

did u gett itt

@scenic forum

[scenic forum]

Panel -> permissions -> Make sure both of them in the screenshot have view Channel crossed off

and please refrain from pinging me, ill reply when i can

[north umbra]

its like that and still they can see

[scenic forum]

run /debug in the server
Are all permissions ✅ ?

[north umbra]

yhh i assume

[scenic forum]

Yes or no?

[north umbra]

do u need what i saw after runnin the command

[scenic forum]

are all the permission it lists marked with ✅ ?

[north umbra]

yes yes

[scenic forum]

Panel -> General
are ONLY staff roles listed in either support roles or additional roles?

[north umbra]

oh

in the additional no there is the members role lol

[scenic forum]

once removed they wont be able to see the tickets anymore on new created tickets

[north umbra]

leme try

they still can

[scenic forum]

Are you sure you saved the changes?

[north umbra]

yes

[scenic forum]

Show me the roles in Support team/Additional roles selection aswell as the
Permission -> Everyone Role Permissions -> Edit Opened window

[scenic forum]

Do you have 1 panel or more?

[north umbra]

more

we have 3

[scenic forum]

Are you sure you opened a ticket on the one you edited?

[north umbra]

prob

[scenic forum]

yes or no

[north umbra]

yehh

[scenic forum]

Then i dont know any further
Please open a ticket at #🎫│make-a-ticket and get a support member to help you
Once resolved id appreciate if you tell me what was the error for learning purposes

[north umbra]

i knew what was it

[scenic forum]

?

[north umbra]

i deleted the other panels to make sure and yh it does work now

[scenic forum]

perfect

[north umbra]

but another thing

now how to make the tickets show in certain category

[scenic forum]

Select panel -> Category -> Select category of opened and closed ticket state

[north umbra]

uhm the tickets still shows at the top of the serverr

[scenic forum]

Did you test with a new created ticket?

[north umbra]

yhh yhh

[scenic forum]

Does the bot have permissions to view that category?

[north umbra]

before i delete the 2 panels it was sent at the certain category but after i did the perms it comes at top

[scenic forum]

Can you show me that you selected categories in the dashboard?

[scenic forum]

and the new created AND open tickets of the "Blossoms Ticket" dont go inside the T category?

[north umbra]

wu

[scenic forum]

If you open new Blossoms Ticket tickets, do they go into the T category

[north umbra]

no

[scenic forum]

Then i dont know any further
Please open a ticket at #🎫│make-a-ticket and get a support member to help you
Once resolved id appreciate if you tell me what was the error for learning purposes

[civic ridge]

How the invite premium bot to my server?

@dark kraken

[north umbra]

we resolved it ourselves now how to add a here mention to the ticket

to let us get notified abt some1 created 1

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

@civic ridge ^

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@north umbra ^
{user} to ping the user that OPENED the ticket

[north umbra]

i want a here mention let us know that someone has opened

[north umbra]

all rightt

[glacial zephyr]

How do i work on my support category

[scenic forum]

Can you elaborate

[glacial zephyr]

This is what it shows

[scenic forum]

Ticket tool is missing Manage Channels on #Support
Do all selected categories still exist?

[glacial zephyr]

Yes

[scenic forum]

Then grant the bot its permission and try again

[glacial zephyr]

What should i do ?

[scenic forum]

Give the bot Manage Channels in the Support category

[soft monolith]

How can I get around this? The bot have admin perms.

[scenic forum]

Can you show that the bot role has Administrator permissions?

[scenic forum]

Can you run /debug?

[soft monolith]

And then just clear cache?

[scenic forum]

hmm thats odd
I personally have no clue what clearing the cache does (im just a member like you) but try it and attempt to send the panel afterwards again

[soft monolith]

Thank you. 🙂

[iron night]

Gave +1 Rep to @scenic forum (current: #48 - 64)

[scenic forum]

If it doesnt work afterwards please open a ticket at #🎫│make-a-ticket and inform me of what the issue was for learning purposes
Thank you in advance!

[iron night]

Gave +1 Rep to @soft monolith (current: #405 - 1)

[soft monolith]

I was thinking it was because of a security bot, even when I remove that one, it still does not change anything.