🆘│community-support

[scenic forum]

We cannot assist you if you're not staff in the server you're having issues with the bot with

[knotty bramble]

I am unable to create a ticket or send any messages in the OwO Support server. I have never created a ticket before, and I am not banned, flagged, or muted. I can see the server and I have the OwO role, but the “Create Ticket” button is not visible to me at all. I’ve rejoined several times, tried different devices, and I still cannot interact in any channel.

[humble sequoia]

@knotty bramble

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Does your staff comment on the ticket on its closed state or do any sort of discussions?
If no you can change the ticket owner permissions in the closed state
If yes there's no functioning way without leaking staff intern comments made inside it in its closed state

[cunning gazelle]

gotcha, so it would have to be done manually. a good point about the commentary as well. thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #54 - 39)

[scenic forum]

That server does NOT have a ticket system setup by the staff team

[wary grotto]

Hey

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wary grotto]

I have just created a ticket I don’t know what to do next

[scenic forum]

What do you need help with

[wary grotto]

Ticket

[scenic forum]

Why did you create a ticket?

[wary grotto]

For GameonJumbo

I want to participate in PuBG

[humble sequoia]

@wary grotto

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[agile lance]

What role are able to send this message via commands?

[scenic forum]

all members. Its this servers custom command
its $tts

[candid fern]

@daring falcon

@humble sequoia help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[candid fern]

My Bc Game Withdrawal Shows Success but not received account
How to create ticket

@scenic forum help me

[humble sequoia]

@candid fern

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Stop dming me @candid fern

[candid fern]

@scenic forum ok

Finally koi help kareega muja

[still lava]

leonhenn

From English (EN) To German (DE)

Endlich helfen Koi Kareega Muja

Translation requested by leonhenn from Flag-Reaction Feature.

[scenic forum]

Youre in the wrong server as mentioned above.
We cannot help you

[candid fern]

Where is right server

Plz help me

[scenic forum]

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[candid fern]

Can u tell me about this server

[scenic forum]

no

[candid fern]

😩

[tame talon]

bot say sending but he not send anything

bot have Administrator
and preminos to send message
@humble sequoia help me

[scenic forum]

Are you certain it didnt send anything?
Is another bot maybe deleting its message?

[tame talon]

he don't send , no bot delete message

[scenic forum]

can you run /debug inside the channel you want the bot to send the panel into?

[tame talon]

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History
✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History
Channel name:
الـدعـم・الـفـنـي・⚒
Channel ID:
1384492867510341662
Channel Count:
120/500 4/50
Using v2:
true
User name:
xe6k#0
User ID:
1332373766994530396
Permission Level:
4 - Guild Administrator ()

[scenic forum]

im not sure myself then
Please go to #🎫│make-a-ticket and open a ticket for your language, apologies

[worthy lily]

Please help. I want to send a ready ticket to the channel, but the bot doesn't see it. The bot has administrator privileges.

[tame talon]

okay thanks you

[iron night]

Gave +1 Rep to @scenic forum (current: #53 - 40)

[scenic forum]

Do you receive any error trying to send it?

[worthy lily]

no

I can send it to other channels

but there is no suitable channel

[scenic forum]

Suitable channel?

[scenic forum]

can you run /debug inside the channel you want the bot to send the panel into?
Just to confirm its not a permission issue

[worthy lily]

That's it, sorry, I solved the problem. I just reloaded the site😅

[royal elbow]

سلاو

[tired plover]

How can I, the member view the transcript of a ticket that has been closed?

[humble sequoia]

@lime bluff

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

If the transcript hasnt been made accessible for members, you cant

[tired plover]

bro what- i cant view it on the dashboard or something?

there is this staff abusing, and i need proof

[scenic forum]

is it your server?

[tired plover]

no

[scenic forum]

are you staff on the server?

[tired plover]

no

[scenic forum]

then there is nothing you can do.

[tired plover]

bruh 😭

[whole monolith]

How do I make a ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pseudo ravine]

Please head to the Dashboard > Permissions > Ticket Owner Permissions > Edit opened > View Channel >

[night sage]

#🆘│community-support Chef Showdown was close. How to refund the gold pass?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spiral hill]

how do i fix the channel limit error?

[scenic forum]

Overall or category channel limit?

[spiral hill]

overall

[scenic forum]

By deleting channels on the server

[spiral hill]

tysm

[arctic harbor]

guys how can i fix "category permision issues" ?

[scenic forum]

Giving the bot permission inside the category

Bot can most likely not see it

[arctic harbor]

how can i do that can you explain?... i am new in discord

[scenic forum]

Enter the category permission in discord and grant the bot role permissions to view it

Alternatively if you have absolutely no four just give the bot administrator over it's role and change it once you've learned a bit more about discord

[arctic harbor]

i did it but it now says "Support is currently experiencing a high volume of tickets, please try again later."

[jaunty egret]

I made a premium payment, how do I invite a premium ticket bot

[arctic harbor]

is it normal?

[scenic forum]

Can you show a screenshot?

[arctic harbor]

okay wait 1 min

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

Click on the blue here above ^

[scenic forum]

Are you staff in that server?

[arctic harbor]

no i am not

[scenic forum]

then we cannot assist you
Youd have to contact their servers staff team to fix it

[arctic harbor]

okay

[humble sequoia]

예경2's issue has been solved in another channel.

[jovial axle]

how to fix this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[versed zephyr]

I want a Ticket Tool in my discord server because it is english and i am german

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dark cobalt]

why does my ticket interaction fail?

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[dark cobalt]

it does?

[pseudo ravine]

Please run the /debug command in the channel where it's not responding

[dark cobalt]

this i swhast comes up?

[pseudo ravine]

Ticket Tool is missing the View Channel permission in that channel

[dark cobalt]

nope.

[pseudo ravine]

You ran the command in a different channel

Please ensure Ticket Tool has the Send Messages permission in that channel

[dark cobalt]

it has everything.

[pseudo ravine]

Please ensure Ticket Tool has the Send Messages permission in that channel

[dark cobalt]

Thank you it works now.

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[dark cobalt]

another thing

how do i make my ticket selection look like this?

[pseudo ravine]

Please refer to the embeds below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dark cobalt]

i dont even know what im looking at this looks to complicated

how do i put it into the discord.

[harsh acorn]

Ok so are you in the ticket bot site? The one where you put your servers where you want the bot to be part of?

[dark cobalt]

huh?

iv emade the channels

can you join a call and you can show me there?

[harsh acorn]

I to be honest was about to give you a step by step, also I don't make calls with strangers

[dark cobalt]

fair enough adn can you do that please.

can you please do a step by step guide

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@dark cobalt depending on how far you are you can skip to thr third step. The sending step

[dark cobalt]

ive done it thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #53 - 41)

[dark cobalt]

yo leonhenn

how do i make it so when the open that specific ticket it naems the ticket that?

For example General-ticket 4032

[hollow stratus]

How do i work the bot

[dark cobalt]

instead of "ticket-0005"

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@dark cobalt ^this?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic forum]

@hollow stratus ^

[hollow stratus]

Im trying to add the bot to one if my channels but it keep saying client not responding

[dark cobalt]

yes sir.

i dont have premium btw.

[scenic forum]

Then its not possible to change that

[hollow stratus]

Im kinda new to this bot stuff

[scenic forum]

can you run /debug ?

[dark cobalt]

alr ill chang eit manually then lol.

[hollow stratus]

It says the application did not respond

Am i doin sum wrong

[scenic forum]

Please ensure Ticket Tool has the Send Messages permission in that channel

[hollow stratus]

Yea i gave it owner role

[scenic forum]

then your owner role has no permissions either

[hollow stratus]

Alr one sec

[hollow stratus]

Ok i think i fixed it the debug thing works

Ok how do i add the ticket thing where my members can create tickets

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

step 2 and 3

[hollow stratus]

Alr thanks for the help

[rain blaze]

Hey I caint seem get ticket tool work right it put transcripts in my moderate channels I need it in my ticket channel so people can make ticket I ask people help me but no one answer me

[restive condor]

Hey there! If you have finished setting it up on the Dashboard, simply send your panel now 😄

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[rain blaze]

I did all that still not work

[restive condor]

Did you get any error messages when trying to send it?

Please select the correct channel when you're sending your panel

[restive condor]

Please read here ^

[rain blaze]

I did everything it not working

[restive condor]

Please screenshot how exactly you're sending it

[viral turtle]

CAN SOMEONE HELP ME?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[viral turtle]

I WAS TRYING TO CREATE A COIN 1 SOL GONE FROM MY ACCOUNT ANS AT LAST IT SAYS FAILED TO CREATE COIN HOW CAN I GET MY MONEY BACK?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[leaden igloo]

/help

[worldly helm]

Hey 👋
How can I help you?

[cosmic coral]

i need help i added the bot but on the dashboard it doesnt show its in my server so i cant edit it

i have pressed sync servers and everything

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

[worldly helm]

Please try doing the /debug command in that channel.

[jade topaz]

make sure it has correct perms.

[worldly helm]

I'm already helping them. No need for double help.

Thank you though

[jade topaz]

Sure, have a good one. Sorry i didnt see your messages.

[cosmic coral]

does it need admininstrator?

[worldly helm]

It does not need it but it ensures a smoother Tool.

[cosmic coral]

because i accepted all the stuff when i invited it

[worldly helm]

The bot is missing the following permissions for your channel.

[cosmic coral]

ok i fixed that now let me try the other stuff you told me

[green rivet]

Hello

[cosmic coral]

how would i up my perm level

[green rivet]

I was doing my community and I added the ticket tool bot and gave it all the necessary permissions and it won't let me use it.

[worldly helm]

You either need administrator permission or a dashboard role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 20, 2025, 8:44 PM

[restive condor]

Hi there, are you getting any error messages?

[green rivet]

Yes

[restive condor]

Could you please provide a screenshot of it

[green rivet]

Of course

[restive condor]

Please #🎫│make-a-ticket so we can take a closer look!

[cosmic coral]

thanks for the help will be back if i need more help

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 885)

[worldly helm]

Awesome to hear! We'll be there to support you

[hexed rivet]

Alguém brasileiro para ajudar?

[restive condor]

Olá, como posso ajudar?

[hexed rivet]

To com algumas dúvidas de como alterar

[restive condor]

O que deseja alterar exatamente?

[hexed rivet]

Vou mandar separadamente

Tem como alterar esse nome e foto?

[restive condor]

Nao é possível alterar o nome ou o foto do bot, mas voce sim pode alterar a imagem de abaixo ()

• Painel de Controle > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

Avatar personalizado da ferramenta de tickets

No momento, você não pode alterar a foto do perfil do Ticket Tool, no entanto, nossa equipe de desenvolvimento está trabalhando no lançamento de etiquetas brancas, este é o seu próprio bot personalizado!

[hexed rivet]

Perfeito

Esse texto, como alterar, se possível

[humble sequoia]

Mensagem do ticket

A Mensagem do Ticket é a primeira mensagem enviada pelo bot em um novo ticket. Para personalizá-lo, acesse seu Painel ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

^

[jade topaz]

Hi how do i get this in a channel

[worldly helm]

Hey 👋

[half jungle]

I'm cooked

[worldly helm]

See below on how to make your tickets go into a certain category!

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[worldly helm]

Hello there!
How can I help you?

Could you try using the /debug command in that channel?

[half jungle]

Ok

[worldly helm]

The bot is missing these following permissions

[half jungle]

Lemme see

[half jungle]

So I need to set those 2 X and those ✔️

Right

[worldly helm]

Correct

[half jungle]

Ok lemme see

Still doesn't work

[worldly helm]

Please try doing the /debug command again

[half jungle]

Not working

Application didn't respond

[worldly helm]

The bot is still missing the two permissions for the channel!

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 886)

[half jungle]

I don't have the manage roles

[jade topaz]

Why the bot show numbers instead of the user who open the ticket

[worldly helm]

Then you need someone else to do it for you.

[cosmic coral]

how do i add multiple buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

^^

[worldly helm]

Please #🎫│make-a-ticket real quick!

[jade topaz]

No i mean who someone open a ticket it shows numbers not the ID

[worldly helm]

Yeah - Please #🎫│make-a-ticket so I can take a closer look.

[half jungle]

I did it exactly but it still isn't working

[boreal badge]

How do iget ticket tool gold in my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

[boreal badge]

Ty

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 887)

[worldly helm]

It is still lacking permissions.

[boreal badge]

🙂

[half jungle]

Can I make you owner in my server and U do it for me?

[worldly helm]

That is not allowed. Sorry!

[half jungle]

Aw

[worldly helm]

You can search up tutorials though

[half jungle]

What do I type in tuto

[worldly helm]

'How to give Discord permissions'

[half jungle]

Can't find it 😦

[worldly helm]

Unfortunately I can't help you any further on how to give permissions on discord.

[half jungle]

Is it possible for you to find it

[worldly helm]

As I just said - I can't assist you any further

[half jungle]

Oh

[inland river]

I can't activate ticket tool on my server idk why
requests are being sent from the account that owns the server

has anyone experienced this or know how to fix it?

[jovial axle]

yes it happened to me

use /switchbot

/botswitcher

[inland river]

It worked, thx @jovial axle!!

[iron night]

Gave +1 Rep to @jovial axle (current: #401 - 1)

[jovial axle]

Np

[stone imp]

when i press “add app” nothing happens, im trying to add it to a server

[jovial axle]

https://discord.com/api/oauth2/authorize?client_id=557628352828014614&permissions=2416045072&scope=applications.commands+bot

try from here

[stone imp]

alright

[stone imp]

worked🙏

[gentle magnet]

Any way I can fix this? It's got full admin perms, yet I keep getting those messages?

[restive condor]

Hey there! Dashboard > Panel Configs > Dropdown Style
The emoji for your 4th dropdown option seems to be invalid

[gentle magnet]

Oh, I know why.

It had a space in, which I didn't notice.

[river wolf]

How long does this take ?

[harsh acorn]

How long does what takes?

[languid portal]

how do i restrict someone from creating a ticket

[restive condor]

Hey there! Restrict them from creating a specific ticket option or accross all your server?

[languid portal]

Across all our server

Just remove one specific persons access to making a ticket in o
ur server

[restive condor]

See below please

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[languid portal]

Not a role, can it just be a user

[restive condor]

Unfortunately not, you would need to create a role and give it to the user

[languid portal]

Let’s say i wanna blacklist just YOU from creating a support ticket, but everyone else allowed, is it possible

[hardy dove]

hi,
so with my ticket setup, on all of my panels i have everysingle staff role as a support team role but in the actual ticket only really higher up roles can see it. i need help urgently

[restive condor]

Hey there! Are you testing this with a brand new ticket?

Tickets created before you applied support team roles won't have their permission automatically updatedd

[spice elk]

I cannot edit anything on the ticket bot as I always get dispalyed HTTP error 403
This has been happening for weeks now

[restive condor]

Hey there! Could I get your server name or ID please

[spice elk]

I just found outt his only happens when I use Codeblocks

When replacing those with " " it lets me save it

[spice elk]

601558901657305098

[restive condor]

In which field are you trying to use the codeblocks?

[spice elk]

An embed field

[restive condor]

Just a regular field? Or do you know which specifically?

[spice elk]

It's a custom command message

[hardy dove]

yes, i am. see i have a dropdown idk if thats the problem but theres 4 panels all attatched together, 2 work correctly and 2 dont. i really need desperate help. cause the 2 that dont work are the main ones i need

[restive condor]

The 'curl' seems to break something within the raw JSON of the messae

[restive condor]

Each dropdown option is connected to a panel, so please ensure you have selected support team roles for all 4 panels

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

You can use the panel selector at the top of the screen to switch in between panels

[hardy dove]

yes i have.

i can send screenshots if needed?

[restive condor]

Could I get your server name or ID please

[hardy dove]

1376899482943225856

[restive condor]

You have way too many support roles selected. Ticket Tool can only add up to 20

[hardy dove]

ohh

ok, i can sort that out.

so is that the issue?

[restive condor]

If everyone has the 'Staff Team' role for example, you don't need to add the other staff roles

[spice elk]

So basically it tries to actually run Curl?

[restive condor]

Yep, seems to be working on other panels as it takes the first 20, and they're in different order

[restive condor]

Correct

[hardy dove]

ok, thanks alot

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2560)

[restive condor]

No worries!

[spice elk]

Is this a known issue?

[restive condor]

Not exactly, but editing the raw JSON is available to premium members, so this could be expected behaviour depending how you're using it

[spice elk]

I don't think the bot executing commands from textboxes is secure for the Ticket Tool infrastructure
(SQL Injection type attack)

[restive condor]

I'm not familiar with JSON myself, so I don't know what curl does exactly. Code cannot be injected onto Ticket Tool through the json embed editor though

It just leads to an error

[spice elk]

curl parses websites and displayes the results

[restive condor]

You can't do that with Ticket Tool then, but if you do put in it will lead to an error, as it can't perform such action

[spice elk]

And when you visit the website you can see the Error 1003

[restive condor]

I'll forward it to our developer though 😄

[spice elk]

Thanks

[restive condor]

Of course!

[spice elk]

The same thing happens when using the raw editor

no errors at the top, HTTP 403 again

[restive condor]

Yeah, it's the same thing. The embed editor just updates the raw editor. Just nicer for users

Thanks for the report though - Our developer will take a closer look just in case 😄

[reef sparrow]

Hello ! The server where I I modérate has ticket tool premium. They recently added a embled message and transcript history after two days the bot stopped working, it says its rate limited and cant create new tickets what can we do ?

5169a0fe-f50c-11ed-a05b-0242ac120003

[restive condor]

Hi there, could I get that server's name or ID please

[solid stream]

It looks like this is the result of cloudflare blocking potential code injection on it's own.. I'll see what I can do to fix this, but for now you just need to escape it in someway.

[reef sparrow]

The bot has everthing enabled there the id 1129015826410901556

[restive condor]

Can you provide a screenshot of the error message please? Is it just a few seconds of rate limit?

[reef sparrow]

The server has 35k members. The delay is way to big that i dont know , its been a whole day its limited but i noticed 2H ago someone managed to make a ticket ?

It sems random, either every hour or so its weird.The serv used to be spammed every 2minutes by a new ticket

[restive condor]

Discord has a daily creation limit of 2,000 channels for bots. It doesn't seem like you've hit that yet but you've gotten very close this past few days, so it could be that

If you're rate limited for 24h then it's certainly that

You will either need to use Thread style tickets instead of regular text channels, or use storage categories to re-use ticket channels after they're completed

[reef sparrow]

Pretty sure today was around 100 tickets , so maybe a few days ago we almost hit the limit i suppose. To get it back to normal we have to wait multiple days ? Ive honestly never saw any tread style tickets before , ill see if we can use the storage categorie one tought tysm !

[restive condor]

No, it should reset in 24h, but if you hit 2000 again, that'd be another 24h

Thread tickets are just created from a channel rather than category

[red narwhal]

where do i open a ticket to ask questiom

[restive condor]

Hi there, you can #🎫│make-a-ticket for Ticket Tool support

[solid stream]

Give it a try now/

[humble sequoia]

@river wolf

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[harsh acorn]

And most likely, you got scammed

[austere forge]

There's like 3 embeds in different channel where you post your message, showing you that you're on the wrong place

This is server for the support bot Ticket tool, nothing else

[harsh acorn]

To be honest I was almost going to yell at him

[fair oracle]

Help!

[humble sequoia]

User's issue has been solved in another channel.

[distant karma]

Tropa

[harsh acorn]

?

[distant karma]

Comprei e não funcionou

[blazing cedar]

Is there a way of combining ticket counts, so instead of each panel having a seperate count, you can change it from ticket-{count} to ticket-{combined-count} or something like that?

[primal harness]

hello i have a question, beacuse i need to know who deleted the ticket, so, i closed the ticket and there was a delte button but i said to not delete it and then some1 clicked delete, can i check somewhere who clicked ( deleted ) it?

[scenic forum]

Hello
Are you staff in the server?

[primal harness]

yes

[scenic forum]

You can set up logging for each action

If you haven't set it up prior there's no way to tell who deleted

[primal harness]

is this are standard options?

[scenic forum]

What do you mean with standard options?

[primal harness]

default

[scenic forum]

Yes. Click your panel -> logging -> select channel and preferably turn everything on considering your circumstances. Doesn't hurt to have it track all

[primal harness]

ok and if its turned on where the logging goes

[silver moth]

hi

2 servers are using your ticket too to scam

after i got another ticket tool to blacklist them

first server id: 1392592864902643894

second server id: 1388624681447329925

they are fake support servers

[tulip hearth]

Where do I even start with setting up tickets?

[digital turtle]

How do i make it so people can create a ticket that are not mods?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button > Disable Support Team Only

[restive condor]

Hey there! Here's a set up guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there! Thanks for the report - we'll take a look!

[fleet pulsar]

is there a way for me to me able to log ticket history into a channel? if there is, how do i?

[restive condor]

Hey there! Yes, you can save transcripts of your tickets

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[fleet pulsar]

alr ty

[neon wren]

I need help we have a clan we were promoting the server and people coud join there was a one guy that joined us soo we all played together we didnt know he is cheating and our whole clan got banned i dont know what shoud i do https://cdn.discordapp.com/attachments/1396619511477698570/1396773243846918265/00AD5B1C-08BF-4B41-946E-B2A4183202AA.png?ex=687f4df4&is=687dfc74&hm=bee1b243b48d77fe066ac756c073fbae84e9a3b9be858621ed6e13036b30857d&

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

i tried using escalate but when u escalate how do u get the ticket to ping u then?

[restive condor]

Hi there, #🎫│make-a-ticket please

[spice elk]

It accepted the changes successfully now

[spice elk]

This is a Server for a Discord Ticket Tool Bot, not Roblox games

[humble salmon]

im new logged in, played for 5 minutes, and then I got this.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ionic storm]

How do i setup claim button

It not showing up

[restive condor]

Hi there, claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[coarse pecan]

What can I do to resolve this? Looks like all permissions have been granted

[restive condor]

Hey there! Was that sent in the ticket channel?

[coarse pecan]

Yes!

[restive condor]

Please make sure Ticket Tool has the MANAGE THREADS & CREATE PRIVATE THREADS permissions in its role settings

[coarse pecan]

Ahh this was it indeed! Thank you.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2561)

[coarse pecan]

Also other question, when mentioning a role in the ticket message, with one category it creates a notification, but the other category it doesn't. How can I resolve this?

[restive condor]

Please make sure you put the role mention outside of the embed message for that panel too

Mentions inside of embeds don't actually ping

[coarse pecan]

How can I do this actually?

[restive condor]

Check that the role mention for that panel is outside of the embed message (i.e. in the ''Message Content'' field)

Dashboard > Panel Configs > Messages > Edit Ticket Message

[coarse pecan]

Checked and it is not in the embed message, but it is for both categories in the normal message. I have mentioned the role by using {@ role}

[restive condor]

Is the role being formatted correctly on DIscord but just not pinging?

[coarse pecan]

Exactly

[neon wren]

Hello we have a clan they can be people who can join because we were promoting the server there was a guy that joined us we didnt know he was cheating and today im trying to log on and im banned bacause our teamate was cheating i dont know what to do

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Please ensure that Ticket Tool has the MENTION EVERYONE & ALL ROLES permission in its role settings

[warm fjord]

bro on my server i want to combine form when i make /panel id id it says wrong id why or is it not the id where is the id?

[scenic forum]

These are the panel ID's

[warm fjord]

Bruh ok ty

[hardy flower]

Is there any chance that ticket tool will close a ticket by a command sent by other bot?

[scenic forum]

Yes
Dashboard -> server config
Scroll down till you see this part

You can whitelist bots for ticket tool to trigger and work on

[hardy flower]

Damn ticketool is perfect
thank you so much

[iron night]

Gave +1 Rep to @scenic forum (current: #52 - 42)

[honest jacinth]

Hey! Im having a problem with forms, I have admins and higherups who can see it, but my support team cannot see the forms

[restive condor]

Hey there! As in the form answers or the actual forms?

[honest jacinth]

the form answers when the ticket is created,

higher ups like admins can see it but the lower roles that I need to see the form cant see it

[restive condor]

Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Opened > Read Message History

[honest jacinth]

oklay trying that

it did not work.

[restive condor]

Are you testing this with a brand new ticket?

[honest jacinth]

yes

[restive condor]

Can you screenshot what exactly the support members sees?

[honest jacinth]

yes

heres what my support team sees

[restive condor]

Ah, they have to go to their User Settings > Chat > Show embeds and link previews pasted in chat

It should only affect specific members (as it's enabled by default)

[honest jacinth]

okay!

ill have them try that

[jade topaz]

how do u get it to ping a role when u say /escalate

[restive condor]

Pleast wait on your ticket to be replied to

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mortal shoal]

How do I make tickets tool have good perms to post in channels?

[honest jacinth]

it worked tysm!

[jade topaz]

give it admin perms.

i think.

[mortal shoal]

Thanks toastisthebest

[iron night]

Gave +1 Rep to @olive hinge (current: #401 - 1)

[jade topaz]

Do i need premium for this?

[austere forge]

Yes, you can open the embed editor to edit the content embed

[marble elm]

How do I get a support person to mention me so he can take action?

[harsh acorn]

What do you think this is?

[marble elm]

في شخص عربي

هنا

لأني ما أتكلم إنجليزي

[marble elm]

I don’t now speak English I I am speak Arabic

[worldly helm]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[sour valve]

How do I add questions to a ticket? For example filling out an application ticket.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[ionic path]

hi there! please check the embed above ^^

[sour valve]

Thanks mate.

[ionic path]

you're welcome, thanks for using ticket tool!

[jade topaz]

#🎫│make-a-ticket

[sour valve]

Quick one, it says to update the panel using a message link, I do not understand what it means.

[ionic path]

if you already have sent a panel (which is the "open ticket" message that members press), you can copy the message link of that message and paste it in that prompt. if this is a new panel message, instead of pressing "update", press "send" on the top of the page.

[lapis coral]

Can someone help me with a question? Is it possible to use the bot's prefix command to create a specific panel. For example, I want to use the prefix to create a ticket for panel 2, and then I can use the prefix to create a ticket for panel 1?

[worldly helm]

Hey 👋
The way you desribed it is not possible. You can use the Command Style Feature though.

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[spice elk]

Does Ticket Closed DM message work for thread tickets?

[austere forge]

Of course

[cunning glen]

Hello, I just opened a server but the problem is that I can't get the panel in the correct channel. It won't pop up at all

[scenic forum]

Can you run /debug in that channel and tell me the result?

[cunning glen]

I got it. I had clock send

[oblique matrix]

Ich habe bitunix registriert. Was nun?

[scenic forum]

Hier ist lediglich der Support server für den ticket tool bot
Du bist hier leider falsch

[jade topaz]

How can i get the transcript

[scenic forum]

Are you staff on the server?

[jade topaz]

No

[scenic forum]

Then there's no way for you to get your hands on the transcript if the ticket is already closed

[jade topaz]

Sorry yes i am a staff

[scenic forum]

Then you can configure the ticket to show the button and save it to the desired channel via
Panel -> transcript -> select wanted settings

[jade topaz]

I cannot put long words

[scenic forum]

You have maybe reached the maximum of characters for non premium

[jade topaz]

Ok thank you

Thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #52 - 43)

[jade topaz]

Question/Issue ⇒ How do u make it so when u open it you have to have a reason?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@jade topaz do you mean this?

[jade topaz]

yes

how tho?

[scenic forum]

Theres a full tutorial above my message.

[jade topaz]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #51 - 44)

[prisma hare]

Hello! I just joined to inquire whether it was possible to give members without the Admin role access to the bot's dashboard?

[cunning glen]

Thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #51 - 45)

[scenic forum]

Hey!
Open Dashboard -> Server config -> Select wanted role to access dashboard (to prevent admin need requirement)

[prisma hare]

Thank you @scenic forum!

[iron night]

Gave +1 Rep to @scenic forum (current: #51 - 46)

[worldly helm]

@jade topaz next time you already have an open ticket please wait for it to be resolved there. No need to crosspost.

[steady olive]

Is there a way to make tickets autodelete if a certain amount of time goes by without a response?

[worldly helm]

Hey 👋
Yes that is possible. See below for a guide!

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[steady olive]

Thank you for the quick response!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 892)

[worldly helm]

You're very welcome

[honest flame]

is there a way to add someone to individual ticket but not have perms to send messages, without seeing all tickets in category?

[restive condor]

Hey there! Dashboard > Panel Configs > General

• Remove that role from 'Support Team Roles' and add it as an 'Additional Role'

Dashboard > Panel Configs > Permissions > Additional Role Permissions - Edit Opened

• View Channel & Send Messages

[honest flame]

Its not in support team roles

[restive condor]

Disregard that bit then, do add it as an Additional Role though

[honest flame]

Only issue with this is they can see all tickets created in category

[frosty cloak]

I uh.. I've never done this before but I'm having a bit of trouble adding the ticket tool to other servers. I already have it in one of the servers I moderate in and it works like a charm! But the others don't seem to be showing up on my dashboard and whenever I use the command /setup it just flat out doesn't work saying there is an application error. I've tried logging in and out but I've had no luck... (don't know if this is the right place to ask this but I'm giving it a shot.)

[restive condor]

Oh, I misread, it's been a long day, apologies 🙏. That wouldn't be possible I'm afraid

You'd need to manually set that as added users (via /add) just get the same permissions as the ticket owner

[restive condor]

Hey there! For the bot not replying issue, check that Ticket Tool has the SEND MESSAGES, VIEW CHANNEL & EMBED LINKS permissions for that channel.

For the dashboard one, see below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[frosty cloak]

I gave it all the permissions it needs and I tried the link to relog on dashboard but still no dice

[urban spade]

Oi

@humble sequoia

[restive condor]

#🎫│make-a-ticket please

[urban spade]

Oq fasso?

@restive condor

@humble sequoia

N veio o xit

Do juan

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[frigid girder]

Ola

Foi paga mais não recebir nada nenhum codigo!

@restive condor

@iron night

Alguém

[neon bear]

Paguei a conta de 11 reais mais n recebi ela

@humble sequoia

[harsh acorn]

@neon bear @frigid girder

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[frigid girder]

Olá fiz um pagamento,mais meu código não caiu

[harsh acorn]

WRONG PLACE

LUGAR ERRADO!!

I told you 3 times, Eu fale con voce 3 veces!!

[sharp cloud]

Guys! How do I ask for help to unban forsaken? I can't figure it out. Can anyone send me a step-by-step tutorial?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sharp cloud]

Hello, can you help me, how to ask for help through the discord server due to an unjustified ban in forsaken?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[harsh acorn]

WRONG PLACE!! WRONG PLACE!!

[grizzled summit]

There is a never ending flood of those. It will continue to happen

[harsh acorn]

Why can't people use their eyes to read the server title....

[tall gyro]

How do I setup ticket tool because when I go to enable administrator nothing pops up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@tall gyro ^

[heavy bolt]

Hi good evening, can you help me due to a permanent ban in the avatar creator?

I really wanted your help so I can get back to playing my best Roblox map.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slim crown]

what this mean

[scenic forum]

Can you run /debug inside there?

[scenic forum]

The bot is missing send message and embed links permissions

[slim crown]

sweet thanks

its working now

[quiet basin]

Can someone tell me how to unban me?

[humble sequoia]

@quiet basin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[plain perch]

Hi can we set default message which bot can send when someone opens ticket

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic forum]

@plain perch do you mean the message inside the opened ticket above?

[plain perch]

yes

[scenic forum]

then follow the guide above

[plain perch]

where

[scenic forum]

@plain perch

[plain perch]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #51 - 47)

[spice elk]

Is there a guide on how to set this up specifically and how to make it appear in the users native language like here?

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[scenic forum]

@spice elk ^
simply a cc with that response

[coarse pecan]

Is there a way we could deactivate the option to still send messages for ticket creators after the administrator has closed the ticket?

[scenic forum]

Panel -> Permissions -> Ticket Owner permissions edit closed -> Adjust permissions

[sick gale]

it wont allow me to send my panel and says ‘Failed: Invalid Form Body’ when sent in the ticket channel and ‘access denied’ when it has all access

[scenic forum]

please say the entire error or is it JUST that?

[sick gale]

Failed: Invalid Form Body components[0].components[0].options[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[2].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@sick gale ^

[sick gale]

okay thank u

[spice elk]

I am aware how the custom commands work but I wanna know how it's done that it's auto translated to the users language

[scenic forum]

It is NOT auto translated

[spice elk]

oh

[scenic forum]

there are just multiple versions with multiple languages

[scenic forum]

for example the $helpme command exists in
$helpme $arhelpme $frhelpme $pthelpme $eshelpme
These variants

[versed veldt]

hi is it possible for me to buy premium ticket via code? becuase i don't have credit card and i can't purchase it

[worldly helm]

Hey 👋
You can pay with crypto if you do not have any other payment methods.

[versed veldt]

alr should i create a ticket?

[worldly helm]

Please do :)

[versed veldt]

alr

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stable reef]

Where can I find web panel setting?

[worldly helm]

Hey 👋
Do you mean the panel configs?

[stable reef]

Yes，I want to generate a link.

[worldly helm]

A link to what?

[stable reef]

By clicking this link, the one I invited can get into the server and create a ticket.

[worldly helm]

I'm afraid I still did not understand. May I ask where you're from?

[thin bison]

How can I edit this embed??

[austere forge]

if you want to edit the other fields, you need a premium subscription

Alternatively, you can change the text in the middle field where it says "Click on..."

[thin bison]

I seeeeee, ty

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1121)

[rugged valley]

I want to know how to send a command that change the role of the ticket owner

[hollow sail]

anyone knows how i can setup my ticket to fill out a questionaire befoore the user makes a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[wide patrol]

You can see how to create a form in the previous message 😄

[hollow sail]

thanks il check it out

[polar terrace]

Alguém br?

[harsh acorn]

Nao, mas nos podemos ajudar

[mystic osprey]

Hi! We’re very interested in using the premium version of Ticket Tool in our server. Before we can proceed, our security team requires some documentation.

Does Ticket Tool have a SOC 2 Type II report, a completed security questionnaire (such as the CAIQ), or any other security documentation available?

[fiery bane]

why cant i select a panel do i need premium or something

[restive condor]

Hey there! I don't think any bot on Discord offers such documentation unfortunately. Such certifications are mainly designed for larger organisations, as it requires significant investments & audits.

We have terms of service, privacy policy & an acceptable use policy available on our website:

• https://tickettool.xyz/terms-of-service
• https://tickettool.xyz/privacy-policy
• https://tickettool.xyz/aup-policy
  And we're more than happy to answer any additional questions you may have 😄

[restive condor]

Hey there! No, you don't need premium. Each dropdown option needs its own panel though

[fiery bane]

how do i select the panel there is "no results found"

[restive condor]

You must create another panel first. You already selected your only panel for the first option

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[restive condor]

It should look something like this, each panel linked to an option

[winged idol]

How many panels can I create without premium

[restive condor]

Hey there! As many as you'd like

[tiny nest]

I have an issue

[winged idol]

And that’s forever?

[restive condor]

Yep

[restive condor]

Hi, how can I help?

[winged idol]

Amazing thanks

[tiny nest]

See idk whts this

Ticket tool was working perfectly now its showing this

[restive condor]

Ticket Tool seems to be missing the MANAGE CHANNELS permission for the '04' category

[zealous zinc]

Can someone help me with ticket tool please ?

[humble sequoia]

@zealous zinc, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[zealous zinc]

Can someone help me with ticket tool please? I'm setting it up for my server I've copied all the steps but I keep getting this error message failed to send access denied (ticket took doesn't have permission to veiw or send into this channel) I've checked the settings and everything is right what can I do ?

Can someone help

@restive condor can u help me please?

[restive condor]

Hi there, please try using the /debug command in that same channel please

[zealous zinc]

Wdym

[zealous zinc]

This is on the dashboard

[restive condor]

Yep, please try using the /debug command in the same channel where you're trying to send it

[zealous zinc]

So in my channel

[restive condor]

Yes

[zealous zinc]

It says to give this link

https://discordapp.com/channels/509192800865353738/662692902245498910/1397257706934632630

@tiny nest idk tbh im literally stuck on ticket tool 💀

[tiny nest]

how can i hide this panel from the person who created the ticket ?

[tiny nest]

its ok u ll learn

[zealous zinc]

Idk mine is driving me nuts 💀

[zealous zinc]

Wanna see pic

[tiny nest]

yeah its ur first time with this bot

[scenic forum]

That's the closed ticket state. They shouldn't have access to it anyway if default wasn't changed

[zealous zinc]

💀

[tiny nest]

so how can i fix this ?

[tiny nest]

ahh perm issue

you should give bot the given perms

[zealous zinc]

I have

Ive done all

[scenic forum]

Panel -> permissions -> ticket owner permissions -> closed state -> deny view channel

[tiny nest]

then wait for the staff to assist u

[zealous zinc]

This is what it says in my server

[restive condor]

Manage Roles is a required permission. Please grant it

That's probably not the issue though, but do try

[zealous zinc]

How do I grant it

[restive condor]

Server Settings > Roles > Ticket Tool > Permissions

[zealous zinc]

K one sec i do it

[tiny nest]

which perm should i turn off ?

[scenic forum]

Read the last part of the message.

[zealous zinc]

Ive done that still not working

[scenic forum]

Send a screenshot of the entire site

[restive condor]

Try using the $panel 1 command on your server to send it

[zealous zinc]

HUH

[scenic forum]

If that is the ticket owner closed state panel then that's correct. Once closed they can't see the ticket anymore.

[restive condor]

Use the $panel 1 command on your server to send it

[zealous zinc]

On my dc server or ticket tool

[tiny nest]

nah its still the same

[atomic beacon]

How can I reset my ticket

[tiny nest]

can u take a a look ?

[zealous zinc]

Its not doing it

[scenic forum]

Did you create a NEW ticket to test it? It won't affect existing tickets

[tiny nest]

yeah

[restive condor]

What did the bot reply with?

[tiny nest]

i created the new one

[zealous zinc]

Where do I type it i typed $pannel 1 and it didn't bring anything up

[scenic forum]

I'm not allowed to join any servers.
Consider opening a ticket at #🎫│make-a-ticket since it's cluttered here rn

[restive condor]

Send it in the same channel you're trying to send your panel in

[zealous zinc]

Huh ur confusing me

[restive condor]

Send literally $panel 1 in the same channel where you're trying to send your panel in through the Dashboard

$panel 1

Just like that

[zealous zinc]

Its not doing it @restive condor

[restive condor]

You mean the bot is not replying to your command?

[zealous zinc]

Yes

[restive condor]

And you're using the command in the same channel you used the /debug command in, correct?

[zealous zinc]

Yes

[restive condor]

Alrighty, delete your current channel for support tickets and create a brand new one

Use the /debug command in the newly created channel and don't do anything else

[zealous zinc]

Now bot saying thid action did not reply

[restive condor]

Now, right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > Send Messages

(Hold down instead of right clicking, if on mobile/tablet)

[zealous zinc]

Toooo useless ppl

[tepid haven]

Is the threads feature for premium only?

[restive condor]

Hey there! Yes, it is a premium feature

[fervent silo]

Oi

[tiny nest]

i want this for only support team only how can i ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dim iron]

Hi, I am Asking when someone opens a ticket, the bot Pin their message first. how?
Like that

[restive condor]

Hey there! Dashboard > Panel Configs > General > Auto Pin Ticket

[dim iron]

um..

[restive condor]

Please try the button above your server name and re-try

[dim iron]

alr. thanks :D

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2566)

[naive canyon]

I have a question when u get free trail it won't charge u right and in order to use free trail u have to use it with the premium bot one???

[restive condor]

Hey there! No, you won't be charged after the trial. You don't need the premium bot to try out premium features, no

[naive canyon]

Oh okay thank you so I just need to refresh it?
Edit: Nvm it works

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2567)

[sick berry]

Guys

Can someone help me with ticket tool? It keeps on saying application did not respond for a while

[scenic forum]

Can you run /debug and tell me the result

[sick berry]

No

It keeps on saying application did not respond

[scenic forum]

The bot is missing send message and embed links permission

[sick berry]

Oh

I will try that right now

@scenic forum thank you so much

[iron night]

Gave +1 Rep to @scenic forum (current: #51 - 48)

[safe urchin]

hello! i've noticed the ticket tool keeps leaving the server after i do some ticket clearing, is this some sort of thing in place to act as a cooldown or something or is this simply not supposed to happen? this is the 2nd time the ticket tool has purged itself from the server i work for, and its kind of getting confusing !

[scenic forum]

Im 99,99% certain its another bot doing something or a staff member if youre not doing something EXTREMELY spammy with it

[safe urchin]

none of the other staff have access to do this & ticket tool is the only bot we have for ticket stuff.

[scenic forum]

Server settings -> Audit logs -> Filter by action -> Kick
Check if someone or something is kicking the bot

[safe urchin]

only 1 other person would be able to kick the bot & its the owner and hes offline, i will check

oh my lord it is a bot; why does this bot do that

[scenic forum]

I assume the bot has captcha or something on join enabled and bots arent bypassed so after the time limit has passed it will do its action and kick the bot

[safe urchin]

if i move the ticket tool to a role above the security bots role, will it fix this?

[copper herald]

how can you download ronix executor apk now?

[scenic forum]

yes but i would look for the cause instead of delaying it

[scenic forum]

you have been told MULTIPLE times that this is the wrong server by now.

[copper herald]

where can i find the server?

[safe urchin]

we're just going to kick the security bot and see if that solves it since the bot serves no purpose to us anyways 💔 thank you sm

[iron night]

Gave +1 Rep to @scenic forum (current: #50 - 49)

[humble sequoia]

@copper herald

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

youre welcome!

[devout fog]

hi, do you know how to make the bot ping a role whenever a ticket is opened? it's pinging the user, but not the support role i have it set to

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@devout fog ^

[devout fog]

thanks 👍

[devout fog]

another question, the claim button is for premium only, correct?

[scenic forum]

correct

[devout fog]

rip

[devout fog]

any other thing you can use to like restrict access from other members but allow one person to handle it?

[scenic forum]

thats what claiming is for so while im not 100% sure i think thats only possible via the claiming function

[devout fog]

alright

thanks for the help

[empty herald]

Hello, I am French but I will use a little of my knowledge of English.

I have this bot on my server at 21000 members, and it serves me daily, and I am looking for information on this request:

I would like to know if there is the possibility of deactivating certain orders for certain grades.

For example, in my ticket system, I put several roles, but I want some roles not to have access to certain permissions.

For example, I don't want them to have access to the permission "$remove" or "$add" or "$delete".

Thank you for your help.
Sincerely.
Thanks @empty herald

[worldly helm]

Hey 👋
Lovely to hear that you use our bot on a daily basis!
Dashboard > Command Configs > You can change everything from there.

[empty herald]

So I could remove certain permissions (so the commands I mentioned) only to certain roles? Because I want other roles to still have it, but that some no longer have it

[worldly helm]

Correct! Set it to the ones you want the permission to have.

[empty herald]

Ok, thank you very much for your quick response and professionalism

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 896)

[worldly helm]

You‘re very welcome! Thanks for providing a good use for our bot!

[iron night]

Gave +1 Rep to @empty herald (current: #402 - 1)

[blissful falcon]

How do i put multiple things in 1 dropdown panel? Doesnt let me

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@blissful falcon ^

[blissful falcon]

So if i leave the 2nd one blank it’ll just add the option to the previous panel?

[scenic forum]

you shouldnt leave any blank

[blissful falcon]

So how do i add 2 options to 1 dropdown panel?

[scenic forum]

do you have more than 1 panel?

[blissful falcon]

Like if i want 1 ticket message, the dropdown gives 2 options eg.
Option 1 - cat
Option 2 - dog

How do i do that

Wouldnt creating a 2nd panel make a different message?

[scenic forum]

You need
1 panel dog
1 panel cat

Each selection needs its OWN panel and they will use their own settings and not the "main" panel it has been created over

[blissful falcon]

So will making a 2nd panel make a different message or will they group under the same one

[scenic forum]

thats up to your own configuration

If both panels have the exact same configuration they both will behave and say the exact same thing

[blissful falcon]

So if i clone then just change the name that’d work?

[scenic forum]

https://i.imgur.com/WrvHcS1.png

[blissful falcon]

?

[scenic forum]

since you just want to change name in the dropdown you do it as shows inside the image

[stiff violet]

how do i set it up to when a mod closes a ticket it doesnt ask the ticket creator (member) as well if they want to close it to as the same time it asks the mod?

[honest wedge]

yo i wanna chsnge the category where the ticket channel goes to

Can someone help?

@lunar solar @pseudo ravine?

[honest wedge]

Yo can u help

[pseudo ravine]

Hey there! You could include a ping of your “Support Team Roles” in the “Close Ask Message”

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[calm shell]

How do I add a ping whenever a ticket is opened

[pseudo ravine]

Hey there! Please don’t reply to a support members latest message for support. You can send your message and someone will assist you when they’re available

Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[drifting anchor]

How can I solve it

[honest tinsel]

my tickets arent private

like everyone can see them

and ive tried so much

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@drifting anchor ^

[drifting anchor]

Okey

Thanks

[honest wedge]

So i created a new role to help people in tickets but the specific role isnt in the ticket. like it doesnt have permission

[scenic forum]

Did you mark it as support team role?

[honest wedge]

yes

[nocturne quartz]

I did this but it didn't work and he sent me this

[scenic forum]

Can you show a screenshot of
Permissions -> support team -> edit opened

[scenic forum]

The bot doesn't have permissions to see the category

[honest wedge]

here

[scenic forum]

And New Tickets don't let them view the ticket?

[nocturne quartz]

Give the bot admin streeter?

[honest wedge]

yeah

[scenic forum]

Either that or simply give it view channel permission for the category

[scenic forum]

Can you show the role being marked as support role? In the general tab?

[nocturne quartz]

؟؟

[scenic forum]

Not the role permissions.

Permission for the category

[honest wedge]

wait i enable it but when i refresh it isnt enabled anymore, i think thats the problem

[scenic forum]

You probably forgot to press save

[nocturne quartz]

You wrote this order and I gave it to you before.

[honest wedge]

i did

lem check if it works now

[nocturne quartz]

؟؟

[scenic forum]

That's still role permissions and not category permissions

You need to grant the view channel permission to the category

[nocturne quartz]

I don't see any other house.

[honest wedge]

leon it worked now randomly idk if i forgot to press save or it just randomly worked. but thanks again!

[scenic forum]

Aslong as it works

[scenic forum]

Hold down on that category
edit category and inside there give ticket tool the permissions view channel

[nocturne quartz]

I don't see it in the meters. You can send a picture of the settings.

[nocturne quartz]

Is that so?

[scenic forum]

If that's for the ticket tool role yes, please try to create a ticket again and see if the error still exists

[nocturne quartz]

It worked, thank you @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #50 - 50)

[sage magnet]

Guys how do I make it so when someone opens a ticket the bot also tags a staff role

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@sage magnet ^

[sage magnet]

Thank you

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #50 - 51)

[ebon cradle]

hey

how to add permission to a role to open ticket after the panel is created

@scenic forum

[scenic forum]

Select panel -> General -> Add it to the support team

[ebon cradle]

not support team

normal user

allow tickets only from a particular role

[scenic forum]

ah my bad i read it wrong

[ebon cradle]

ye

[scenic forum]

That should do it while im not 100% certain

[unreal axle]

Does anyone know how I can change the tickets from 0000 to 000?

[scenic forum]

Select panel -> General -> Ticket padding. Default is 4 aka 4 digits
This is a premium feature

[unreal axle]

damn ofc these greedy mfs made it premium

[scenic forum]

Please refrain from insulting the Ticket Tool devs

[slow crown]

@scenic forum yo

i edited something here but its not showing on the server is there a way like to refresh to make it appear

[scenic forum]

go to the main selection and press "send" at the top

[dawn oar]

Help

[scenic forum]

Dem bot fehlen die rechte Nachrichten senden und Links einbetten

[dawn oar]

Kk

[dawn oar]

Es war an Hab auch wieder versucht geht aber nicht

[scenic forum]

In den Kanal rechten, nicht den rollen rechten

[dawn oar]

Aha

Danke!

[civic wagon]

Helios, is there an issue with transcripts at the moment?

[restive condor]

Hii Jasvir!! No, but transcripts links generally expire after 24h. Simply click the "Direct Link" button on the transcript again, to generate a new link

[civic wagon]

Thanks dan, that did the thing

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2570)

[civic wagon]

[faint totem]

Is it possible to change the color of the font in the message ticket ?

[elder trout]

a

[dawn lake]

Premium onlyy

[harsh acorn]

How can we help?

[cosmic elbow]

@cunning ridge

[frigid grove]

Anyone else having issues with ticket tool lately?

Every time I try to use any command, it says it does not receive a response from the server

All of my users are reporting the same

[worldly helm]

Hey 👋
Could you send a screenshot of the error message?

[worldly helm]

Give me a second to check the debug logs please.

[worldly helm]

The bot is missing the Read Channels permission

[frigid grove]

Hm...it has permission to manage channels. How do I fix this? I don't see a way to add read channels.

[worldly helm]

In the channel permissions you have to enable View Channel

[frigid grove]

arg, sometimes I feel silly.

Thank you ser

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 897)

[worldly helm]

You're welcome

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Please refer to

[charred dawn]

Thanks

[worldly helm]

[little arch]

🙂 Can I ask a question? It's not specifically about the ticket tool bot.

I want bot commands to be used only in a specific channel and restrict or disable them in all other channels. How can I do this?

[little salmon]

Why doesn’t no one answer you when u win a giveaway I won a inverted raccoon and I haven’t go no reply

I need help with claiming my prize

[harsh acorn]

...

Are you seriously asking this on a TICKET TOOL SUPPORT??

[little salmon]

wdym but

bro*

On the server where they do giveaways they don’t answer you and tell you what to do

[pastel tartan]

The point is this has nothing to do with ticket tool

No one here can help you

[little salmon]

Yh ik

[little salmon]

oh

[harsh acorn]

I for sure am going to ask to make this a new tts

[little salmon]

Well they not answering

[pseudo ravine]

You can be nice about it please

[pastel tartan]

You’ll wanna ask for help in the server where this is happening

As I’m sure someone here would help you if they could - but we can’t as this has to do with a totally different server and situation unfortunately

[harsh acorn]

I'm sorry is that I am baffled on how many people ask, this is for sure a legitimate patience test

[little salmon]

Iv never won before that’s all

[pseudo ravine]

Please be nice about it in the future

[harsh acorn]

Ok, will do, sorry again

[pastel tartan]

Does anyone know the max amount of tickets you can have open at once?

[little salmon]

Do you know why it takes them a long time for them to answer?

[harsh acorn]

No...

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[little salmon]

Is that to you? Or me?

[harsh acorn]

To you

[little salmon]

How

[harsh acorn]

We do not know anything about the giveaway, nor the team that manages it

So please stop asking about this, the most ideal place would be the discord where you got the giveaway

Also the staff might be occupied with stuff external to the server they work on

[little salmon]

But the giveaway server uses ticket tool

[harsh acorn]

So talk to the giveaway server....

[little salmon]

I can’t

there’s no general and they staff won’t message u back

[harsh acorn]

Make a ticket on their server

[pseudo ravine]

There's nothing we can do, as you've been told multiple times

[little salmon]

Chill out man

[pseudo ravine]

Nobody is being hostile. You've been informed multiple times that you're in the wrong place, and there's nothing we can do regarding this issue

[tulip needle]

How do I make the bot mention a specific role when someone creates a ticket?

[rich crest]

I need help. When I try to apply ticket tool it says I need to give permission but I do give it permission and still says I need to give permission

[ionic path]

hi there! please use /debug in that same channel and wait until a support member assists you here.

[rich crest]

Ok ty

[signal crescent]

i am trying to fill these out but it wont let me type in any boxes besides the light blue box

[rich crest]

Um I went to the channel and type debug but it said I had to give permission

[ionic path]

can you please check if Ticket Tool is missing the permissions "View Channel" and "Send Messages" inside Server Settings > Roles > Ticket Tool > Permissions?

[ionic path]

hello! please #🎫│make-a-ticket and a support member will assist you there.

[ionic path]

hey there! editing the embed editor is a Premium Feature , except the blue box as you said.

[rich crest]

Thanks @ionic path

[iron night]

Gave +1 Rep to @ionic path (current: #37 - 109)

[ionic path]

you're welcome, glad i could help. have a nice day!

[shut galleon]

Brug ifff me use cmd bot ne repond pas

[shut galleon]

This my probleme

@ionic path

[ionic path]

hi there! please do not ping members for support as that is against our rules. can you please check if Ticket Tool is missing the permissions "View Channel" and "Send Messages" through Server Settings > Roles > Ticket Tool > Permissions?

[shut galleon]

Bro can join my server and fix that i give u roll?

Iam not understand this

[ionic path]

unfortunately that is also against the rules, can you tell me what language you speak mainly?

[shut galleon]

Arab bro join my server fix that

[harsh acorn]

He can't it is against the rules

[ionic path]

^

[shut galleon]

What i do???? Talk en arab

[ionic path]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[ionic path]

please check above ^^

[winter dove]

How do I setup a dashboard?

[ionic path]

hello, is this related to ticket tool?

[harsh acorn]

It is not, for sure

[winter dove]

I don’t know

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[atomic prawn]

Hi, lil question. Can I block a certain people from creating ticket BUT by their Discord ID, not by blacklist role

[lethal aspen]

Hello all. I'm new here. I need assistance with the no deposit bonus please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey 👋
Nope you can only use roles.

[wispy field]

hello good afternoon

How do I speak to the administrator of serv 33 Brazil?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[golden comet]

HELP

how to i make the tiects

i added tiect bot but i need to know how to mkae pepole open tiekct in dc

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey 👋
Here is a quick set-up guide for you

[gritty vine]

guys how do i make it so it pings the person who makes the ticket

[harsh acorn]

Just follow what Lias said and you will be fine

[harsh acorn]

That for sure is on the description

[golden comet]

how

[worldly helm]

Hey 👋
You can use the {user} variable in your ticket message.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

#🆘│community-support message

[golden comet]

it wont sunc ive added it to dashbaord it wont come up

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Please try this