🆘│community-support

[verbal moon]

But not a drop-down menu in one channel. You click one in that menu and Ticket Tool creates a channel for specifically your need

[fiery bison]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[2].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[3].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[verbal moon]

For example:

I have:

• Server support
• Discord support
• Report an user
• Other

When you click Discord support, it creates a new channel for server support. (It has that panel message)

I want it when you click discord support. it creates a new channel with the panel message assigned to discord support and not server support

[worldly helm]

I understand that. You have to make shapire send a command in the channel for THAT panel (the channel that ticket tool monitors for that panel)

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Please refer to this

[worldly helm]

Just copy these settings for all of your panels (Make sure to select different channels!!)

[fiery bison]

does this mean I can't have text next to the emohji?

[worldly helm]

Could you please show me a screenshot of your current settings?

[fiery bison]

Imean I've got 5 "buttons" but I can show them

[worldly helm]

You hae to remove Buy / sell spawners and put it in the Button Text field - where it says Create ticket

[fiery bison]

Ahhh, tysm

[worldly helm]

You're very welcome

[fiery bison]

and also how do you make it so all the different buttons gets a forms?

since I've made the forms on all the things, but they don't work for all of them

[verbal moon]

Thank you so much Lias, you were right. It works perfectly now!

[worldly pulsar]

How do I remove someone from the server's administration so that he can receive the ticket himself with the click of a button?

[worldly pulsar]

?

[worldly helm]

Make sure you have the form enabled on every panel!

[worldly helm]

You're very welcome! I appreciate the feedback.

[worldly pulsar]

How do I remove someone from the server's administration so that he can receive the ticket himself with the click of a button?

[worldly helm]

Hello.
Please be patient. Could you elaborate please?

[fiery bison]

what does this mean

[worldly helm]

The first option

[fiery bison]

oh alright thank you

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 877)

[worldly pulsar]

For example, I want one person from the administrative team to be responsible for the ticket through the claim button.

[worldly helm]

Claming is a premium only feature.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[worldly pulsar]

There is no other way for regular members?, because I found a server that has premium and has a claim

[worldly helm]

What do you mean?

[worldly pulsar]

Other way

[worldly helm]

Oh - Servers can use the white bot even though they have a premium subscription and use all of its features on the default bot.

[worldly pulsar]

There is a server that does not have and they have the claim feature

[worldly helm]

That's not possible. Atleast with @pseudo glen

[thorn sleet]

I want the bot to make tickets

[harsh acorn]

Have you set it up?

Or what do you mean to make tickets? Like the bot itself answer those tickets, I wish it would happen but nope

[thorn sleet]

I am not a bot

[harsh acorn]

In what moment have I said you are a bot? Nah, I have a feeling you are a troll

[queen bridge]

Hello. New here, needing a little help.
I have "Coaching" in the drop down on TT dashboard, but I can't get it to show up in selection when creating a ticket. What am I doing wrong?

[worldly helm]

Hey Jazz!
Make sure you added to panel to the already existing panel (Dashboard -> Panel Configs -> DropDown Menu -> Attach it where every other panel is attached)
Then make sure to save the settings and update OR resend the panel

[queen bridge]

Thank you so much!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 878)

[worldly helm]

You're very welcome! Glad you're satisfied with our support

[woeful wedge]

when i claim free trial and can't eneble the diamond things, i really want to have direct messages transcripts

[worldly helm]

Hey 👋
Could you please try again after you reloaded the page?

[woeful wedge]

yoo sorry mb i did it its working now 🙂

[worldly helm]

No worries at all. We're here to help. Have a nice day!

[woeful wedge]

u too!

[warm veldt]

Alguien me podria ayudar

Ingrese un tiket de una compra y me aparece esto Category Issues
Failed to find a valid category.
"The category "# No tienes acceso" has 47/45
channels
• Discord has a limit of 50 channels per category. (We limit to 45)
• Fix the issues or remove the categories
• You can add additional categories
Docs page for this error
51699b5e-f50c-11ed-а05b-0242ac120003

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[worldly helm]

[pure belfry]

Hi

How do I get my bot to ping the user when the ticket is open?

[restive condor]

Hey there! You can use the {user} variable in the Message Content field of your ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[pure belfry]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2550)

[restive condor]

No problem!

[abstract spade]

Anyone got ideas why a server doesn't show up on my dashboard while the bot is in the server? ❤️ I did log out and in again

[scenic forum]

Can you run /permissionlevel and tell the answer?

[lament oak]

I can't get the ticket system to work. How can I do this?

[graceful flax]

#🆘│community-support message

Any ideas for this?

[worldly helm]

Hello 👋
Sorry about the delay! No that is not possible to do with Ticket Tool.

[graceful flax]

Still haven’t figured it out

[graceful flax]

I gotcha, thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 879)

[brittle sparrow]

Hello everyone, I've granted this person all permissions for tickets and in the panel too, but they still can't view or write anything."

[dense flame]

Everytime I try to start the bot it says the application didn't respond or something.

[scenic plinth]

Community Support Channel Guidelines

Welcome to our #🆘│community-support chat! This is your space to help each other out to the best of your abilities. Keep in mind that our support team isn't obligated to intervene here, so please avoid pinging anyone, even though you might still see some of them helping out!

Here are a few guidelines to keep the chat flowing smoothly:

1. Respect ongoing help: If someone is already assisting a user, please don't jump in. It can confuse both parties. Feel free to step in if the original helper hasn't responded in 5 minutes.

2. Language barriers? No worries! If you see someone chatting in a language you're not familiar with, react with your country’s flag, and @still lava will step in to help. Alternatively, use /translate {target language} {text} to translate your text!

3. Stuck on how to help? That's totally okay! Just redirect them to #🎫│make-a-ticket, and our team will take it from there. A full list of our support commands can be found [here](#🤖│bot-spam message).

4. No need to ping for updates: If you’re checking in with someone, one ping is enough! If they don’t respond afterward, it’s likely their issue has been resolved.

5. Keep support to this server/channel: Please do not join servers for assistance or ask someone to make changes for you. In the end, someone making changes for you does not help them learn how to fix the issue in the future!

Thank you all for your efforts in helping one another! Your kindness makes a huge difference in our community.

My bot is offline! What can I do?

If you are having issues with Ticket Tool, such as "interaction failed" errors, being completely offline, or other unexpected issues, don't panic! Here's what you need to know:

1. Check your bot permissions: An interaction failed error can be the result of Ticket Tool missing permissions. Use the /debug command and provide it here for our support team to look over. If it replies with an interaction failed error, provide your server ID!

2. Check the bot status: Check over #📣│bot-news for any restart or outage notices. You can also check the Ticket Tool Status Page for updates.

3. Be patient! If the bot is offline, chances are our development team is already aware of the issue. Please do not spam channels, direct message or ping staff/community helpers, or open numerous tickets. We cannot provide an ETA most of the time.

While we understand a disruption of our services can be frustrating, we ask for your patience.

[gilded estuary]

hey everone i have an question if anyone know pls help me...
i have the ticket tool with saphire so it can be customizable but when it sends a messege like you doing that too quickly it sent it with messege and i have every time to delete this messege but when ticket tool works alone send this messege ass a reply so i dont need to delete it if anyone know how to also send as a reply when its work with saphire?

[gilded estuary]

how i can make this message to send it as a reply and not as a messege

[sacred sequoia]

How do I set up escalate?

@restive condor

Oh sorry

[molten tendon]

hello how do i add a role to take care of tickets so not just me as the owner but other mods

[broken widget]

Hallo , I havent even used my new user free alphub ticket and it is telling channel limits . What does it mean ?

attention : @gilded estuary

[gilded estuary]

?

[broken widget]

I am a new user who has been offered a 3 day trial .

[gilded estuary]

So what I have to do with that? I'm just a user

[broken widget]

sorry , how do i identify admins ?

[gilded estuary]

By their roles

[broken widget]

dont they have a special marking , like bother discord servers ?

[gilded estuary]

Idk

[gilded estuary]

Pls help me

[rocky socket]

regarding servers that do age verification, this is a bit of a legal question and i don't know if this is the best place to put it: obviously tickettool can/does do transcripts of tickets once they have closed. is there any tos/legal issue with storing IDs with people who have age verified in your server?

[pseudo ravine]

Hey there! We don’t store any transcripts. They’re all stored on Discords servers

[rocky socket]

would it be any issue for the discord server to have the IDs saved in the transcripts that are sent to their server?

these being IDs that are willingly sent by the user to verify their age w/ the server

[pseudo ravine]

Hey there! This is because Sapphire is sending the command, instead of the user clicking on the button from Ticket Tool

[pseudo ravine]

It’s not against our ToS if that’s what you’re asking. I don’t believe it’s against Discords either, but you can delete the images before saving the transcript if you want to make sure

[rocky socket]

gotcha thank you!

[scenic forum]

Is still against the European GDPR law
Sending something doesn't equal giving consent to store especially talking about ID's

[rocky socket]

discord isn't european

[pseudo ravine]

You’re welcome, glad I could help! Thanks for supporting Ticket Tool!

[gilded estuary]

It's clearly says that ticket tool send it

[scenic forum]

The law applies to all European citizen and the law has to be enforced if the app is available in Europe

[pseudo ravine]

I’m aware of that. But the reason why is because Sapphire is sending the “$new” command, which causes Ticket Tool to respond in a message. If the user clicked on the “Create ticket” button sent by Ticket Tool, then the reply could be ephemeral, which means only the user could see the message

[gilded estuary]

So it's any way to make it deleted itself aftes some seconds or send it as a reply

[pseudo ravine]

Unfortunately not

Unless you have the “Panel Message” and “Create Ticket” button sent by Ticket Tool

[gilded estuary]

I wanted to be like custom bot and not say "ticket tool"

That sucks because It's something small but ruining the whole auto system because must be someone stand by to delete the errors messages tha send as a message

[pseudo ravine]

You could have a private separate channel for the commands to be sent in

[gilded estuary]

Yea I think about that but the users can't see the message that alert them that the ticket opened successfuly

[pseudo ravine]

Does your “Ticket Message” not include a ping of the ticket owner?

[scenic plinth]

It's not against our ToS to do such a thing; we don't store or process that information; it's stored via Discord's CDN. You'd be responsible for the safety and security of that information and providing the ability to delete it if necessary.

If the user is under GDPR, you'd be subject to their privacy laws, etc., even if you're not European or Discord is not European, so I'd suggest touching up on that if necessary. As long as they consent and you aren't exporting them (saving them to google drive or your personal device), you should be fine.

[gilded estuary]

So the only way is to do that just to add a pink of the owner so they will know

[pseudo ravine]

It’s something you could do, but it’s not required

[gilded estuary]

Yea thanks for your time!

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[tall sun]

The when I click on the dashboard link in Ticket Tools bio it directs me to a website where I can manage the bot in my servers etc.

But when I click on things like “config panel” I’m just doesn’t work and nothing shows up in my screen. Idk if it’s just super slow or not working but I’ve been waiting for pretty long already…

How do I fix this?

[shrewd siren]

Can i help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive condor]

Hey there! Could you screenshot what exactly it shows?

[tall sun]

Yea gimme a sec

[shrewd siren]

Are you dutch?

[alpine anvil]

hi

[restive condor]

Did you need help?

[shrewd siren]

No, sir.

I want to help

[tall sun]

Noooooo😂

[shrewd siren]

Hi, @alpine anvil can i help?

[tall sun]

“Proud Dutchman”😂😂😂

[alpine anvil]

is there any way to add a role to bypass claimed tickets, which doesnt have admin perms? ive set it so only the user who claims the ticket can send messages (along with the ticket owner ofc)

[shrewd siren]

Haha 😅😭💱

[shrewd siren]

Wait til its loaded

[tall sun]

Here it is

[shrewd siren]

Or visit again

[restive condor]

Please keep support one on one. You can check the support guidelines pinned.

[tall sun]

Its been loading for so long now lol

[restive condor]

Please try using another browser, preferably Google Chrome. Safari has tons of ad blockers and such

[alpine anvil]

anyone could help out?

[shrewd siren]

Me

[tall sun]

Isn’t that good😂

And how do I even change it lol

[alpine anvil]

adblockers can sometimes disrupt normal site behavior

[tall sun]

But it’s still a good thing right?

[alpine anvil]

so the quality of the adblocker is also at question

[tall sun]

Oh…

[restive condor]

Well, you'd need another browser app

[alpine anvil]

i use brave browser, set to aggressive blocking ads and i have no issues

[alpine anvil]

both pc and phone

[shrewd siren]

You need to go to general 》Support Team Roles.

[tall sun]

Man in stupid help me😂

[shrewd siren]

And then choose the roles you want to support.

[shrewd siren]

Rock 😭😭💱😭😭

[tall sun]

Can somebody else just set it up for me lol

[shrewd siren]

What are u on

[alpine anvil]

ye but i made it so everyone else's "Send Messages" permission is disabled when someone claims the ticket

so i wanna add a bypass role to it (without having to give admin permissions)

[shrewd siren]

Oh iam sorry but you cant.

But the ticket tool is trusty

I have it too

[alpine anvil]

what

[restive condor]

You will need to download another browser up is what I meant.

Unfortunately, we can't set this up for you. But if you're just looking to set up the bot, you can use the /setup command in your server and follow the instructions

[shrewd siren]

The ticket tool

[tall sun]

Uhm…

[alpine anvil]

im not talking about the bot itself here 😭

[shrewd siren]

What do you mean then?

Oh you premuim

[alpine anvil]

ye

[tall sun]

I just need a few channels where people can create tickets alright, and when other people did it for me I did saw panels and things like that😂

[humble sequoia]

AnthonyW0lf's issue has been solved in another channel.

[shrewd siren]

I can help

Let me in your server.

[restive condor]

Mate. Read the support guidelines #🆘│community-support message

You may not interrupt nor join their server

[restive condor]

Yep, the /setup command just does that, you can create panels with it and select the different main settings

[shrewd siren]

I just want to get a role 😦

[tall sun]

For what is the whole /help thing then😂😂😂

Not the first for the commands but I think it’s the second?

[restive condor]

Following the guidelines is a great start

[restive condor]

That provides a command list, link to our docs, and frequently asked questions

While the dashboard offers more customisation, the bot can be perfectly set up with /setup

[tall sun]

No I mean the second one I think which is a little tutorial or explanation

[tall sun]

What kinda customization?

Also why can’t you guys just help me with in it my server itself?

[shrewd siren]

WOW @restive condor YOU HAVE SO MUCH ROLES!!,

[tall sun]

Yea I saw that too lol that mf has more roles then I have pixels😂😂😂

[restive condor]

You can edit the bot's prefix, restrict commands, set up forms, dropdowns, roblox integration, claiming...etc

[tall sun]

Btw thats not a disrespect to u Dan

[shrewd siren]

Thats what i mean

[tall sun]

How old is u?

[shrewd siren]

I can but its against the rules.

[tall sun]

Why Roblox😂

[restive condor]

We don't set up the bot in other servers unfortunately (given the fact the bot is in over 4 million servers), we just provide you with the information and guide you through it

[restive condor]

Highly suggested

[tall sun]

That is actually pretty logic

[tall sun]

Thats wild💀

Well @ Dan ill come back here if it doesn’t work🫡

[restive condor]

Perfect 😄

[tall sun]

Thx for the help, appreciate it man!

[restive condor]

[clever ice]

Yo i jst got scammed what can i do

[humble sequoia]

@clever ice

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[neon nova]

how can i check closed ticket

[worldly pulsar]

There is no other way for regular members?, because I found a server that has premium and has a claim

[restive condor]

Hi there! Claiming is a premium feature

[restive condor]

Hi there, you will need to reach out to that server's staff

[crisp valley]

I keep on getting “The application did not respond” what do i do to fix it?

Whenever i try to create a panel or setup

[brisk pawn]

how i do ticket like this

[median axle]

whenever u try to use a ticket on an alt account to test it it says interaction failed but it works fine on my main account

[devout topaz]

Entrar

[toxic shoal]

hi

how to i make the bot ping someone

a role to be specific

@pale pilot

someone???????

ping me if yallknow

[lunar monolith]

hi, I'm having issues with populating a server after doing a bot invite...it's still not showing up on my servers w/ tt or w/o tt, is there a partiular reason for that?

[quartz ruin]

display isn’t going into the channel

[lunar monolith]

it is not

[scenic forum]

If youre talking about the dashboard
Are you admin on the server?

[lunar monolith]

I am

[scenic forum]

can you type /debug in the channel?

[scenic forum]

can you type /permissionlevel in your server and tell me the result

[lunar monolith]

I did, but the bot is not up and running properly so it gives me "The application did not respond"

[scenic forum]

Please consider opening a ticket at #premium-tickets

[quartz ruin]

i was doing it in the wrong channel

[scenic forum]

can you run /debug and tell me if it responds

the bot is actually up and running properly
otherwise youd see hundreds of people here asking why the bot is down

[scenic forum]

<@UserID> put that into the ticket message
Iserts the users ID in that field

[lunar monolith]

still "The application did not respond"

[scenic forum]

Ticket tool is missing Send Message and/or embed links permission in that channel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@brisk pawnthey use a multipanel ticket ^

[lunar monolith]

okay...I'll have to look at that

[scenic forum]

Ticket tool is missing Send Message and/or Embed links permissions
Once you grant it, it should work

[lunar monolith]

thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #73 - 21)

[scenic forum]

Channel permissions -> Select Ticket Tool -> Tick both these permissions ✅

[crisp valley]

No need already got assisted but thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #71 - 22)

[sage cove]

Can someone assist me with my refund?

From Luna

[scenic forum]

unless luna is a payment method youre in the wrong server

[sage cove]

I launched my coin on Luna but don’t see it. With sol

[humble sequoia]

@sage cove

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pure belfry]

Hi which bot provides the greet function that mentions the users in some channels and Instantly deletes the msg after 5secs?

[austere forge]

We provide support for the @pseudo glen only, nothing else

[pure belfry]

Okay thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1114)

[tough sequoia]

how do i use custome bots in ticket tool?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[tough sequoia]

okay ty

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 387)

[narrow ermine]

how can I have it so that when a ticket is opened, support team roles are tagged in a specific channel

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please

[narrow ermine]

cheers

[quartz thunder]

My panel is not creating

See

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[vale sundial]

hey, so when someone opens a ticket the bot @s the roles I put but the member with that role don't actually get a notification

[vale sundial]

ah it worked thank you so much!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 880)

[worldly helm]

[indigo mulch]

Hi, how can you make it so all categories are on the same message.

Example:
When going to make a ticket, there is a button for all categoeries displayed in the one bot message

[fiery yoke]

set up panels for every different ticket type you want. Lets call these discord, game 1 and game 2 for example

Set up a panel for the message you want everything to be on. lets call this support

when looking at support go into panel settings > panel

You should see an option here called "Attached panels (multi panels)". You can add discord, game 1 and game 2 here and when you send or update support, all of the buttons will appear on the one message

[candid fern]

My bc game Withdrawal not received

Can any one help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sharp jackal]

How do I activate it

[scenic forum]

Activate what?

[lime dust]

Can someone help me rq? Idk why i cant open the Dashboard. I klick on the dashboard link in the bio of the bot and there is just a greyish screen.

[cold flax]

Can someone help me? Basically when I try to do a report/appeal, it gives me this error : Channel Limit - 4f11290a-f4d3-11ed-a05b-0242ac12000
And it says that the server has reached the limit of 500 channels in the server to make a report/appeal,
the problem is that the server IS NOT MINE so I can't delete channels.
The server is called: forsaken support server

[vague ember]

Hey is there a way to get an invite button for a ticket support like staff opens it and invites the member into the ticket?

[mighty thistle]

I suppose that means there is nothing you can do. If they have Discord's maximum number of channels, you have to wait for someone to manage that.

[mighty thistle]

There is the /add command, if that is what you're looking for!

[vague ember]

Great

[velvet rain]

This how I make a ticket?

[white bear]

Hey

i need help

I started my 7-day free trial and the bots not working for the premium stuff

i lied its fixed ty

[kindred orchid]

😳

[worthy lily]

hey
Who can help with the setup?

[scenic forum]

Hi
You can type /setup for a step by step basic ticket setup

[worthy lily]

I want to create one message with three different buttons, and I want these buttons to open a separate form for each button.
Button 1 - three questions
Button 2 - four questions
Button 3 - two questions

I read the instructions, but I can't get it to work. I don't understand how to implement this. It keeps giving me errors.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

We would need to know the error and what specifically gives you problems

[graceful kelp]

Why does it fail when I type /setup

[worthy lily]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[scenic forum]

Depends on the error you're getting
If the application didn't respond
The bot is missing send message and embed links permission

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[graceful kelp]

How can I enable it

[scenic forum]

Channel permissions.

[graceful kelp]

K

@scenic forum

What should do for this

[scenic forum]

Bot has no permission to send the transcript into it's channel

It needs
View channel
Send message
Attach file

[graceful kelp]

Ok ty bro for help

[iron night]

Gave +1 Rep to @scenic forum (current: #68 - 23)

[scenic forum]

You're welcome!

[graceful kelp]

Is there a way to set two options in tickets section like 2 different options to open ticket

[golden mirage]

🤔

it has the perms it needs

ill even try giving it admin

[scenic forum]

2 different Tickets?

[scenic forum]

Can you type /debug?

[graceful kelp]

Ye

[golden mirage]

nevermind, i gave it admin and it fixed.

[somber trail]

So first when I tested it out to close it, it didn't show up in the ticket category, and then it keeps reappearing when I delete it

[cunning flower]

Yo people, tryna set this ticket tool up, got a ticket creater or whatever going, but my test account doesnt have permissions to make a ticket and also I cant figure out how to add to buttons to the Create Ticket widget

[dark spoke]

how do i fix this, i went into the docs but it didnt fix my problems, now im here

[merry depot]

Yo i dont know hoe to make a proper ban appeal, but im asking for one. 🙏 im sorry

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh minnow]

How can I fix this, can't use any commands whatsoever

[scenic forum]

By giving the bot
Send message and embed links permission

[marsh minnow]

I gave it admin, it's fixed now

[scenic forum]

That works too

[silk sail]

Hi

[graceful kelp]

How can I create 2 seperate sections to make tickets for like hosting and claiming like this??

[candid fern]

Hlo anyone help me in gameing setup

[buoyant karma]

what does additional roles do, dont we have support team

[scenic forum]

?

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[scenic forum]

@buoyant karma ^

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@graceful kelp ^

[buoyant karma]

so i can use it for owner and admin that needs more permission as manage message, manage threads?

will they able to control tickets the same as support team?

[rotund solstice]

yesterday i took a video of the armor and put it in the chest end the next day i went back in it was gone

[humble sequoia]

@rotund solstice

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[buoyant karma]

none of these roles has admin perms and they’ll never be getting it, only founders

[scenic forum]

If these 2 roles have admin which their name indicate then they always have all discord permissions active

[buoyant karma]

yeah but it’s a little… dangerous permission 😭😭

it’ll make them immune to my automod

[scenic forum]

People that achieved such roles should have enough trust
But yes you can set specific permissions for additional roles

So the additional roles can have independent permission settings than the team roles

[graceful kelp]

K ty bro

[iron night]

Gave +1 Rep to @scenic forum (current: #68 - 24)

[scenic forum]

Np bud

[buoyant karma]

okay, but will they able to close ticket and transcript and stuff? bc i want that to happen

[scenic forum]

You could possibly simply add the role to both categories theoretically speaking that should work

[buoyant karma]

thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #68 - 25)

[zenith coyote]

password please

brothers_ethan

roblox

[humble sequoia]

@zenith coyote

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

hello

my support team cannot see my tickets

how can i configurate it

@iron night

[thorny ermine]

[rough thunder]

I’m not sure what to do, my ticket tool keeps repeating this on tickets, I’ve tried what was asked on the doc to /debug but everything was fine

[scenic forum]

Ticket tool is missing Send message and embed links permission in that channel

[rough thunder]

I fixed it!

[thorny ermine]

Do you speak Arabic

[still lava]

leonhenn

From English (EN) To Arabic (AR)

أداة التذكرة تفتقر إلى الأذونات Send message و embed links في تلك القناة

Translation requested by leonhenn from Flag-Reaction Feature.

[scenic forum]

@thorny ermine ^

[thorny ermine]

So what should I do now?

[scenic forum]

@thorny ermine do that and run the command again

[thorny ermine]

Ok

[thorny ermine]

Can you join to my server and help me

[scenic forum]

Im sorry but im not allowed to do so
All support must occur within the server, especially since im also just am member

Which part is giving you troubles?

[thorny ermine]

How i do that

[scenic forum]

you on pc or phone

[thorny ermine]

Phone

[scenic forum]

Hold down on the channel -> Edit channel -> Channel permission -> Add role -> Ticket tool -> Enable send messages and embed links

||Alternatively if thats too much
You can just give the bot Administrator||

[thorny ermine]

Ok thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #66 - 26)

[old sedge]

how can i fix this?

[scenic forum]

By giving the bot Manage Roles?

[old sedge]

how

[scenic forum]

Via Role Permissions

[old sedge]

thanks

[outer iris]

why does my address show 0, I have 1500000 points on my balance, please check my address 0x97533c639212dd8462efe70c3092ba410e53f441

Moder help me please

[humble sequoia]

@outer iris

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fleet forum]

How to buy tt premium

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[scenic forum]

@fleet forum ^

[fleet forum]

Via crypto @scenic forum

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[scenic forum]

open a billing ticket at #🎫│make-a-ticket

Stitch too fast

[gusty flare]

hello hello
I'll say it in advance that I'm using a translator so I hope you'll be able to understand me !
I'm struggling with the dashboard, I'd like to know if there's a possibility that basically the button of a panel is only accessible to a single role in particular ?

[austere forge]

sure, Dashboard > Panel Configs > Buttons > Create Ticket Button > Disable the everyone role and set allowed roles

[gusty flare]

omg
war is over, thank you!!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1119)

[austere forge]

No problem! Thank you for choosing Ticket tool

[iron night]

Gave +1 Rep to @gusty flare (current: #400 - 1)

[jade topaz]

how do i make it so that it pings someone when opening a ticket (not the user that opened the ticket someone else)

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic forum]

@jade topaz ^

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 388)

[jade topaz]

thanks

sorry

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #64 - 27)

[jade topaz]

there you go

[scenic forum]

Appreciated <3

[frank kiln]

does anyone know why does it keeps saying this interaction failed when I try to open a ticket?

[scenic forum]

Is it your server or a server youre staff in?

[frank kiln]

no it’s a support server, im just in it not staff or anything

[scenic forum]

Then there is nothing we can do
You'd have to reach out to that servers staff team and they would have to fix it

[frank kiln]

ohh okay, thanks anyway!

[carmine dirge]

Hi i created the ticket and i delete It and i cant create another one

[dark spoke]

i still have this issue, i checked docs and it didnt work, now im here

[scenic forum]

Bot cant see the category and misses the listed permissions in general

[scenic forum]

Are you staff in that server?

[dark spoke]

so how should i fix it

[scenic forum]

run /debug and give the bot all permissions that that are marked with X and then edit the category permissions to be able to view it

[cursive ether]

so i have no idea how to start, i never did stuff with a ticket bot before so uhhh

is it possible to make it so that certain roles can see the ticked, but only some of these roles can talk in there too?

[worldly helm]

Hey there 👋
Yes that's possible. Please follow the guides below

[cursive ether]

like, that some specific roles only can view the tickets

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[cursive ether]

oke thankies

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[worldly helm]

You'll set the additional roles to that they can't send messages but the support team can.

[dark spoke]

ok im a bit lost rn

these are the permissions it has rn

[scenic forum]

Give it the last needed one via channel permissions

[dark spoke]

ok now it works well. but it ends up on the same category, what if i want the created to open a different category

what should i do in the bots dashboard

[scenic forum]

Select the panel -> Click Category -> Select where you want the opened and/or closed ticket to go

[honest karma]

upstream connect error or disconnect/reset before headers. reset reason: overflow

i tried to log in with this in the dashboard but it didnt work

[scenic forum]

Id advise making a ticket at #🎫│make-a-ticket and get the staff to take a look at it since connection issues in any way can be a bit icky

[eternal frost]

yo i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[harsh acorn]

We need to have context on what you need help with

[eternal frost]

Its ok its works

[bright salmon]

+rep @limber portal thank you
edit for the well deserved rep

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 723)

[bright salmon]

There we go🤗

[modern cloud]

is ticket transcripting seeming to fail pretty often for yall atm?

[scenic forum]

No known reports or downtime

Any error youre receiving?

[cosmic pagoda]

i have premium, claim button doesn't activate somehow

claim button does not appear at all when creating tickets

only close button

[scenic forum]

Did you enable the claiming?

[cosmic pagoda]

oh

[cosmic pagoda]

no, as there is an "show this button" option i thought that handles all
thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #64 - 28)

[scenic forum]

youre welcome!

[cosmic pagoda]

can't use botswitcher

[scenic forum]

Can you run /debug?

[cosmic pagoda]

nvm, fixed it now

[golden spindle]

Dear [Beamable] Support Team,

I hope this message finds you well.

I am writing to respectfully appeal the permanent ban placed on my account under Ban ID: 8, which states the reason as VPN usage, multiple accounts, or sharing a network with other accounts.

I would like to clarify that I have always participated fairly in your platform. I have only one account, and I have never intentionally used a VPN or attempted to gain unfair advantages. If there was any IP or network overlap, it may have been due to shared Wi-Fi or an accidental VPN connection — but never with bad intent.

Your project is one I genuinely support, and I’ve spent real time and effort engaging with the tasks and campaigns honestly. I kindly request that my case be reviewed again, and I am fully willing to comply with any additional verification or guidelines you require.

Thank you for your time, and I hope to be part of your amazing community again.

Warm regards,
Moin Khan
[[e-mail]]

Dear [Beamable] Support Team,

I hope this message finds you well.

I am writing to respectfully appeal the permanent ban placed on my account under Ban ID: 8, which states the reason as VPN usage, multiple accounts, or sharing a network with other accounts.

I would like to clarify that I have always participated fairly in your platform. I have only one account, and I have never intentionally used a VPN or attempted to gain unfair advantages. If there was any IP or network overlap, it may have been due to shared Wi-Fi or an accidental VPN connection — but never with bad intent.

Your project is one I genuinely support, and I’ve spent real time and effort engaging with the tasks and campaigns honestly. I kindly request that my case be reviewed again, and I am fully willing to comply with any additional verification or guidelines you require.

Thank you for your time, and I hope to be part of your amazing community again.

Warm regards,
Moin Khan
[[e-mail]]

[humble sequoia]

@golden spindle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[golden spindle]

how can i submit an apeal to get my account back

[still lava]

Moinkha

From English (EN) To Sindhi (SD)

مان پنهنجو اڪائونٽ واپس وٺڻ لاءِ ايپيل ڪيئن جمع ڪرائي سگهان ٿو
From English (EN) To Urdu (UR)
میں اپنا اکاؤنٹ واپس حاصل کرنے کے لئے ایک اپیل کیسے جمع کر سکتا ہوں

Translation requested by Moinkha from Flag-Reaction Feature.

[scenic forum]

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[golden spindle]

beamable support team

[scenic forum]

Youre in the WRONG server for it.
Please stop writing about it

[golden spindle]

wich platform this

[scenic forum]

This is the support server for @pseudo glen itself.
The bot

[calm quartz]

Hi, I was wondering to be told how to make it so that only the ticket creator and managers can view a ticket channel

[harsh acorn]

We don't know what server do you mean to redirect it, also that answer was very chatgptish, use YOUR words

[restive condor]

Hey there! Tickets should be created as private channels by default already - let me know if that's not the case though. See below how to give your staff access to tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[calm quartz]

right now I have it in a category where all roles and the everyone role has the view channel perms turned off, except for the moderator role, yet whne a ticket is made and I use the 'view as role' option in roles all the roles in my server are able to view the newly made ticket

[fervent ore]

@humble sequoia

[oblique bolt]

@mystic hound can i get my transcripts for a ticket that got closed it never sent them to me

[mystic hound]

You've made no tickets in this server from this account, if you're talking about a different server, you'll need to ask their staff

[oblique bolt]

okay thank you

[heavy shadow]

I can't, can you report it to me? I don't know where it is.

[humble sequoia]

@heavy shadow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hushed patio]

can i self host the bot?

[pseudo ravine]

Hey there! Unfortunately not

[midnight steeple]

Is there anyway I can add an option upon clicking the button to request a ticket where it will say “Are you sure you want to open a ticket” with yes and no as options?

[bitter escarp]

Can I please get help? Trying to figure out why my cheats aren't working today

[harsh acorn]

$te.

[humble sequoia]

Troubleshooting

1. Run $debug on the channel you are trying to run Ticket Tool commands, if the bot has minimum perms it will either send an embed marking with ❌ the permissions it's missing to work properly. If it can't send it to the channel due to permissions, but it received the command it will DM you the debug embed.

2. Go to your Server Configs and look at your Blacklisted Roles, Ticket Tool will ignore anyone who has any of those roles.

Note: Blacklisting @everyone will result in Ticket Tool being unresponsive to commands to any user.

3. Within the Server Configs tab check that the bot you have enabled is the one you have on your server. If you selected the premium bot you must count with an active Premium subscription.

Visit our Troubleshooting documentation in order to go through more issues you may face and their respective solution.

[harsh acorn]

Wrong server I meant

[kind osprey]

I need help with closing tickets in a server

[scenic forum]

It's $tts for wrong server

[scenic forum]

More info than that please
Any errors?

[scenic forum]

Close your already opened ticket before opening a new one

[solid dome]

hi so I gave the bot all perms needed and it still won't work
keeps saying this 💔

[kind osprey]

I don’t have any ticket open that i can find

[scenic forum]

Can you run /debug in the channel you're trying to send it to?

[harsh acorn]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #62 - 29)

[scenic forum]

Are you staff on that server?

[solid dome]

i did that
it still won't work

[kind osprey]

No

[scenic forum]

Then your bot intact doesn't have the mentioned permissions

[scenic forum]

Then there is nothing we can assist you with
You'd need to reach out to a staff member of THAT server and make them fix it

[kind osprey]

Ok

[solid dome]

I gave all perms + administration to the bot role and even in the specific channel. doesn't work...

[scenic forum]

Check the permissions again
If debug isn't working then the bot doesn't have specified permissions and especially not administrator

[coral creek]

where is the ticket support?

how do i do this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@coral creek ^

[coral creek]

thank you!

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #61 - 30)

[coral creek]

@scenic forum how do i get the custom emojis?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@coral creek ^

[coral creek]

when i select the panel

it does not work

[scenic forum]

What does not work exactly?

[coral creek]

where it says vile on the select a panel part needs to be buy-in

but it gives me no option to select buy-in

[scenic forum]

Do you have panels?

[coral creek]

yes

[scenic forum]

Can you show that you have more panels than the ones showing up?

[coral creek]

wdym?

one of them worked which is the top one that is filled out correctly

[scenic forum]

Your video shows that you have 3 panels
Buy-in
Vile
Recruitment

If only 3 panels exist you can only select one of these 3

You can also select the panel only once per dropdown option

[coral creek]

so how do i make them all go on the same one

[junior quail]

I bought a raban for the second server can you help

[scenic forum]

you cant as it will break by discord due to having the same value i think

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

unless Jstitch may correct me

[pseudo ravine]

Each dropdown option requires a separate panel

[junior quail]

I bought a raban for the second server can you help

[harsh acorn]

What is a raban?

[pseudo ravine]

You're in the wrong place

[harsh acorn]

Wrong place

[scenic forum]

Thanks for clarifying

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1472)

[coral creek]

so how do i do this ?

[junior quail]

broken

[scenic forum]

EACH option is an own panel

[coral creek]

sorry for the confusion im not used to this stuff!

[pseudo ravine]

You've been given a guide on how to setup dropdown. Please refer back to it

[scenic forum]

all good. Thats what this server is here for!

[neon wren]

i need to get unbanned because i got banned for cheating and i wasnt cheating on the server eu moded 2x hesteg 1

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You were just told in your ticket you're in the wrong place

[amber storm]

i dont understand this

[scenic forum]

you can type inside there to search for your channel

[amber storm]

Does it mean like which channel to put the panel in?

[scenic forum]

Transcript = the save of what happened inside the ticket

[amber storm]

Ohhh thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #61 - 31)

[coral creek]

sorry to ask again but i seriously see no option to put a custom emoji on the dropdown

i even followed the link yous sent me

[scenic forum]

type \ infront of the custom emote you want to use
Example

turns into
!3v_smile
which you can copy paste and insert in the emote tab

@coral creek ^ forgot to reply to your message

[scenic forum]

The bot is precicely telling you what it wants

It lacks mentioned permissions inside the channel you want to send the panel to

[coral creek]

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #56 - 32)

[chrome abyss]

How do I create a ticket?

I got banned in a roblox game and want to get unbanned

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grave prism]

Hello, i wanna make it so u can select the reason u wanna open the ticket for.
I made 4 reasons on the website but i cannot get them so u can select one of them can someone help?

#🎫│make-a-ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@grave prism ^thats how its done in #🎫│make-a-ticket

[grave prism]

tysmm

It kinda works but the names i gave the tickets did not save or smt?

[grave prism]

you have any idea?

[scenic forum]

If you changed the names AFTER you send the panel, simply resend the panel

[grave prism]

i named them before but the message it should give in the ticket is the name for some reason

[scenic forum]

Gotta change the "create button" ticket name for each panel

Its simply combining the panels, using each panels own config

[grave prism]

okay thank you!

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #56 - 33)

[rotund prism]

how do i make ticket tool make a ticket for a different panel? (using $new )

[austere forge]

Set a channel monitoring for each panels you have created

[pseudo rivet]

Olá boa noite eu fiz uma comprar e até agora não obtive o código de resgate

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[rotund prism]

how do i get rid of the middle msg?

[pseudo ravine]

Hey there! Unfortunately it's not possible, unless you wish for the the ticket to be deleted as soon as you close the ticket

[rotund prism]

yeah i would love that !! i used to use ticket tool but i forgot everything

[pseudo ravine]

Please head to the Dashboard > General > Two Step Ticket >

[normal sundial]

Hello, anyone know why in the middle of setting up my bot it kicked me out of the dashboard saying I don't have access to this server?

Even tried kicking it and reinviting it.

[graceful glen]

I’m tryna get a forsaken appeal ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Preciso de ajuda

[wet otter]

Hey I can't get ticket tool to ping my roles, is there something besides permissions that would prevent that?

[harsh acorn]

How can we help?

[harsh acorn]

Can I see the ticket message?

[dapper yoke]

hello im just curious how to add another button for 2 separate kinda of tickets

[harsh acorn]

.

[wet otter]

Nvm, I think we figured it out! Thank you thoo ✌🏻

[iron night]

Gave +1 Rep to @harsh acorn (current: #400 - 1)

[dapper yoke]

i still dont see the multiple button part

[gilded verge]

you mean you added it as in the instruction but the change is not visible on your discord channel?

[dapper yoke]

no i dont see the option to add multile button on the dashboard

[gilded verge]

🤔

[dapper yoke]

yes ive been there

[gilded verge]

can you show your panels list? just click on it to expand and send screenshot

[gilded verge]

this part i'd like to see, please expand and send another screenshot

[gilded verge]

then it won't work because as in the instruction, you must have more panels, only then you can use the multipanles

->

[dapper yoke]

yea lol i js realized

thank you

[gilded verge]

one more thing, once you do it and then add the panels, remember to also update the message on discord because it's not done automatically

[harsh acorn]

Thank you for explaining him

[iron night]

Gave +1 Rep to @gilded verge (current: #12 - 559)

[dapper yoke]

thanks so much

[iron night]

Gave +1 Rep to @gilded verge (current: #12 - 560)

[dapper yoke]

one last thing is there a way to sort it by user insted of ticket number?

[gilded verge]

unfortunately i don't remember and for now im unable to find such answer, let's wait for someone else please

[dapper yoke]

no problem

[exotic root]

how do i get support ticket to my server

[dense obsidian]

why my ticket tool require permission?

like when i got low role it says: you need permission to use that

[scenic forum]

Which button are we talking about?

[dense obsidian]

wdym

its normal

not multi tho

[scenic forum]

what are you clicking

to get that error

[dense obsidian]

the "open a ticket" reaction

[scenic forum]

Select Panel -> Buttons -> Create ticket -> Support team only off

[dense obsidian]

i can open it but when i got on my alt with a low role it dont wanna open

[dense obsidian]

ohh lemme try

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@exotic root ^

[dense obsidian]

oooooooooh

i found tysmmmm

[scenic forum]

Youre welcome

[eager cobalt]

Hi there - started using ticket tool and was all good... One of the other admins accidentally deleted the channel and removed the button. Ive since readded it and now it's giving an error when the button is pressed...

[scenic forum]

The bot is missing permissions to see the category

[eager cobalt]

I looked at the permissions on there it's all ticked?? Or is that on the general server permissions?

[scenic forum]

general server aka category permission

[eager cobalt]

I couldn't see it so gave it administrator 😂

Works now

[scenic forum]

thats also a way

[eager cobalt]

Another question. Where do I choose where the ticket displays once it's opened?

[scenic forum]

you mean the category?

[eager cobalt]

Yeah, so once someone clicks the radio button and it initiates the ticket i want the ticket to go to a different spot on the server

[scenic forum]

Select panel -> Category -> simply select

[eager cobalt]

Ah cool. Thank you. Cheers for your help. That's all for now... I think 🫣

[lethal plover]

I accidentally tried to log in with the wrong account. Once I realised I went to refresh, then it keeps saying this.

[eager cobalt]

Another question - when someone opens a ticket, are you able to add another person to the ticket that's not a moderator?

[versed veldt]

hi
so the premium version of our ticket tool expired and i have a question
if we buy the premium version of the ticket tool again
would the messages of the previous tickets load?

[scenic forum]

Yes

[versed veldt]

for real?

[scenic forum]

the configs are saved nontheless, the premium features are just "blocked" or "prevented" but they are still there

[versed veldt]

the ticket is empty and only had "Messages failed to load"

[versed veldt]

ohhhh thnk you

[scenic forum]

Thats a discord issue

[versed veldt]

wait can i buy premium version for just a month or do i have to cancel the payment after 1 month passed

[scenic forum]

Unless message history is disabled, that can cause such visual bugs

[versed veldt]

cus i only want to buy 1 month

[scenic forum]

Then the premium features will only work for 1 month

[dim quest]

Idk what to do I try laptop and phone but still won't 😭

[scenic forum]

and cease to work once its over

[scenic forum]

Ticket tool is missing send message and embed links permissions

[scenic forum]

Visit discords site -> log out of the false account -> log into the right account -> repeat process

[dim quest]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #56 - 34)

[versed veldt]

yeah we had alot of tickets and after premium expired, the bot wouldn't respond and the ticket's messsages failed to load

[scenic forum]

If you used the premium bot, yes it will cease to function entirely

[scenic forum]

optionally via inside that ticket
/add

[eager cobalt]

I don't need to issue any extra permissions to said roles?

[scenic forum]

it will add said member to the channel AS a member

[eager cobalt]

It doesn't bring any users up only bots

[scenic forum]

type inside the field.

[eager cobalt]

Ok I'll try it

[dim quest]

Like in dashboard?

Or in server

[scenic forum]

server channel permissions

[dim quest]

Oh I see

[dim quest]

Thank you dear

[iron night]

Gave +1 Rep to @scenic forum (current: #56 - 35)

[lethal plover]

The account I placed in was a fake one. ( it was saved by accident ).

[scenic forum]

i told you the steps

[lethal plover]

I can’t if it says the thing.

[lethal plover]

Oh

Sure

Still dosent work.

[scenic forum]

Then open a ticket please at #🎫│make-a-ticket and get a support members help since i dont know any other ideas besides that, sorry

[delicate radish]

why cant i see the server like in the manage thing

i cant manage the one i want even tho its added to the server

[scenic forum]

Are you an admin on the server?

[delicate radish]

yes

[scenic forum]

can you run /permissionlevel

[delicate radish]

i runned it

it said lvl 0

[scenic forum]

can you show the role on you having admin?

[delicate radish]

wanna see perms on it?

[scenic forum]

the admin part, yes

[delicate radish]

do i need a specific perm?

[scenic forum]

Administrator

[delicate radish]

oh i see

thats the only one i dont got

ok thx

[iron night]

Gave +1 Rep to @scenic forum (current: #55 - 36)

[delicate radish]

thank @scenic forum

[tame frigate]

hi, i made a ticket in a different server because i had an issue with something. i accidentally clicked out of it and now when i click create ticket it says ‘Ticket limit reached. You already have 1 tickets out of the 1 allowed for this game!’… how do i view the unfinished ticket that i clicked out of?

[scenic forum]

Are you staff in said server?

[tame frigate]

nope i just made a ticket for support with something

[scenic forum]

Then you have to reach out to their staff to fix the tickets or redirect you

[ember python]

how to get my server out of blacklist

[scenic forum]

Are we talking about ticket tool?

[ember python]

yes

[scenic forum]

What makes you think you are blacklisted?

[ember python]

my friend transfered the server to me

[scenic forum]

Open a ticket at #🎫│make-a-ticket

[ember python]

i didnt know that it was blacklisted

[warm bough]

Hloo i need help regarding the bot

[restive condor]

Hi there, how can I help?

[warm bough]

How to create a multi panel ticket

[restive condor]

You will need to create one panel per button option, so if you'd like 5 buttons, you will 5 different panels.

You can then combine all your panels by following the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[warm bough]

Yeah what is this dashboard

[restive condor]

That would be our website

[warm bough]

Ooh

[warm bough]

Where can i get the link

[humble sequoia]

https://tickettool.xyz/manage-servers

[undone dawn]

How do I get the autoclose option?

[restive condor]

Hey there! Autoclose how exactly? After inactivity?

[warm bough]

I am facing some kind of error

While logging in

[undone dawn]

After the ticket has been "closed" I would like it to be auto deleted after an x amount of time.

[restive condor]

Please screenshot the error message

[warm bough]

I am it's loading

[restive condor]

You can use our Automations feature for that

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[warm bough]

Here

[restive condor]

Use the 'Ticket Closed' trigger, 'Delete Ticket' as the action, and set a delay

[warm bough]

Huh?

[restive condor]

Go back to the Dashboard page

[warm bough]

Umm i was logging in

[restive condor]

Seems like it logged in, the redirect just failed

[warm bough]

Umm ok

[warm bough]

No i dont think that's the issue

My nework is stable

And it says something went wrong

When i reload

[restive condor]

You don't need to reload, just go back to the Dashboard page

[warm bough]

I did

And now

[restive condor]

Are you logged in?

[warm bough]

No thats what i am trying to do bruh

[restive condor]

Try to log in once more then

If you get the same error, do not reload the page

[warm bough]

Umm i did try it

[restive condor]

And you got the same error?

[warm bough]

Yes

[restive condor]

Hm. Is there another device or browser you could try?

[warm bough]

Nope

Only one single phone

With a single crime browzer

2 bachlors

[restive condor]

Alright, so try it once more, once you get the error, go onto a new tab and try accessing https://tickettool.xyz/dashboard directly

[warm bough]

It worked i logged in

Now what to do

[restive condor]

Now you can follow this guide ^

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[warm bough]

Yeah i created them

[restive condor]

Great, now see here how to attach them ^

[warm bough]

Yeah thanks i did it

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2555)

[warm bough]

Seems i got another error

I can't see both of them in one ticket

I did what you said

@restive condor hlo

Ok sry

[restive condor]

Please screenshot the error

[warm bough]

Umm this is difficult

[restive condor]

What do you mean you can't see both of them in one ticket?

[warm bough]

Like i can't make ticket of both panels from a single channel

[restive condor]

Did you attach your panels onto one panel and then send that panel only?

[warm bough]

Yes

[restive condor]

Can you screnshot what the message currently looks like on Discord

[warm bough]

I did it's loading

See

[restive condor]

You didn't attach your panels onto that panel then

[warm bough]

I did

[restive condor]

Can I get your server name or ID please

[warm bough]

Umm w8

Spirit mc, 1395442736550903918

Here

And see this

[restive condor]

Please re-send the panel

That panel was sent yesterday

[warm bough]

Ok

[warm bough]

Now

How would i know to click which button to create for which kind of ticket

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button - You can edit the create ticket button for each panel

[jade topaz]

he didn't thank so here

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2556)

[teal elk]

hi how to appeal the game on crosstrading

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[obsidian apex]

51699b5e-f50c-11ed-a05b-0242ac120003

[rose glen]

Hello. I want to add a ticket, I type the command /add, and it gives me an error!

[austere forge]

Refer to the embed below for setup Ticket tool on your server please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[limber estuary]

after i delete all panels, i cant safe... even with the commands, to get a multipanel it gives me another panel that doesnt exist...

example:
ive done one panel yesterday named test! i deleted it, but it appears everytime with the id:1.

[austere forge]

You must have at least 1 panel, you can't delete everything

[limber estuary]

everytime i wanna save i get this notification

[limber estuary]

i tried it also with one, even if i use the commands in my dc to get a multipanel, it shows another id 1 panel, that didnt even exist and i cant config this

example, the create ticket button panel didnt exist anymore but i cant config this and if i put /panel id 1 it should get the red button at first

[austere forge]

Could you provide your server ID /name please

[limber estuary]

1395949938898108416 / Streambot

[austere forge]

I don't see any panels, which is the multipanel option with attached panels

Go to your Dashboard, and do it manually please
Dashboard > Panel configs > Panel - "Attached Panels (Multi Panels)"

@limber estuary Please enter your Dashboard server, select the second panel "Beschwerde" and attach your panels from Panel - "Attached Panels (Multi Panels)"

[limber estuary]

it worked, thx

[austere forge]

Glad to hear! Thank you for choosing Ticket tool

[sweet parcel]

How do I get it to ask questions?

[inland dove]

Hi is there a setting that was clicked for this to happen? It allows me to create a ticket but no one else can

[restive condor]

Hey there!

«You don't have permissions to use this»

Are your members seeing this message when they try to open a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[inland dove]

Hey the second was was the issue idk why the button was set to support only but thank you!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2557)

[sweet parcel]

Can anybody tell me how to make it have a message

Not a whole form just a message

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[celest orchid]

i open ticket tool's website but all i see is this

in the top right you can see that im loaded in

[covert swallow]

Try to refresh the page, and if that doesnt do anything try clearing your cache and making sure no extensions could be blocking content from loading'

[sweet patio]

How can i fix this?

[covert swallow]

Well it looks like you kicked ticket tool right before using the command, but it would most likely be a permission issue if the bot was still in the server

[wispy raven]

who knows what the problem is, in the settings of the bot, we made sure that the closed tickets go to another category, but when you close the ticket, it does not go to the category where the closed tickets are stored and remains with the open ones

[scenic forum]

Panel -> Category
Can you send a screenshot of that part in the dashboard?

[wispy raven]

moreover, everything was fine before and the tickets were transferred.

[scenic forum]

Did any permissions change?
Can the bot still view the category?

[wispy raven]

yes i fix

[scenic forum]

Bot lacked permission inside the closed category?

[wispy raven]

yes

[charred chasm]

Hi

[worldly helm]

Hey 👋
How can I help you today?

[charred chasm]

I want to speed up the order options.

[worldly helm]

Could you elaborate a bit?

[charred chasm]

Here it is written create a ticket I want to increase what is between or options

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly helm]

You can follow guide to edit the panel message

[charred chasm]

Thank y

[worldly helm]

[sweet parcel]

How do I get the results of a form

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@sweet parcel ^

[scenic forum]

can you run /debug in the same channel?

[zenith sierra]

nope

[scenic forum]

same error?

[zenith sierra]

yep

[scenic forum]

The bot is missing Send Message and Embed links permissions

[rose matrix]

Anyone having issues with glass movies

[humble sequoia]

@rose matrix

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[charred chasm]

Help I use the Arabic language

[scenic forum]

Hey you can open a ticket in your language at #🎫│make-a-ticket

[charred chasm]

I want to add more boxes or buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@charred chasm ^

[humble sequoia]

━━ Lord's inquiry has been moved to a ticket ━━

[jolly imp]

How do i grant roles the permission to open a ticket?

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[warm briar]

Hi everyone,

I am new to using discord and try to setup ticket tool on my server now.
If I inivte the bot over to my server, do I have to give it all permissions?

I get asked that before the bot can be integrated to the server and I am unsure whether all permissions as pre-selected are neccessary.

Thank you - and sorry if that question has been answered a 1000 times before.
I really don't get along too well with discords structure yet.

[worldly helm]

Hey there 👋

No worries at all. Everyone started once. You do not have to give it all permissions. If you decide to give it all permissions it insures no permissions lacks which ends in no issues. I'll attach a screenshot of all the needing permissions you need for the bot to work flawless.
Have a nice day!

[warm briar]

Thank you! Is there a particular reason why the bot need to be able to manage roles?
I aim for it to give users a support system to answer server-related questions and would not need to have the bot alter or assign roles, if it still works for the intended use as described above.

[worldly helm]

Yes - The bot would need that role if you would want to assing to remove roles upon creating or closing tickets. That is also a premium feature so if you plan on not to use it that's totally fine!

[river wolf]

How do i get my stuff

Its not working

[worldly helm]

Hey 👋
Could you elaborate please?

[river wolf]

I accidentally put the wrong order code in and now nothing responding

[warm briar]

Got it, thank you @worldly helm . Just one follow up question, if thats ok:

I assume managing channels, reading the history and attaching files is a premium feature, too.

is there an overview that lets me see what the basic bot includes, so that I can decide what roles must be granted?

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 881)

[worldly helm]

I don't think we've got a list of that but I can for sure tell you why the bot needs the permissions above.

Managing channels - Ticket Tool has to delete channel upon request
Reading History - It needs to read the previous history to determain what action it should do.
Attaching files - That is indeed a premium feature for embed, etc.

[warm briar]

Great, thanks again @worldly helm
I'll see how it goes 🙂 Have a nice day, too!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 882)

[worldly helm]

You're very welcome!
Glad I was able to help you out!

[errant shore]

hai, i opened a ticket to ask how to find panel IDs but wasnt online anymore and couldnt see the ticket,can someone help me find ticket panel IDs for multipanels?

[cunning gazelle]

hello! so my admin team (myself as head) is using this bot, and after discussing, they are in favor of keeping ticket channels around after they are closed (but moved to an archive category) so users can read their own tickets and reopen them (which moves them into the active ticket category) as needed. eg, a user opens a ticket - we resolve the topic; ticket is closed. user later hits open ticket to discuss a new matter; ticket is closed when resolved; etc.

our trouble is saving transcripts of each open ticket session; the transcription open saves the transcript from the very beginning of the ticket each time. so my question is - is there a way for specify ticket transcriptions only extend as far back as when the ticket was last opened, instead of transcribing the entire ticket each time? or is there a more sensible way to go about this that we're missing?

[grave prism]

Hello, how do i get my tickets to go in to one cattegory instead of it going allover the place?

[cunning charm]

Anyone know how I add this into my discord

[grave prism]

Click on the ticket tool bot and press ''add app''

[cunning charm]

Where that too?

[grave prism]

@pseudo glen

press on the tag

[reef pendant]

Hey so I’m trying to set up a ticket system for my friend, and everytime I go to send the message this comes up. I have given it every perm possible and if still says this, idk what to do about it there are no solutions online

[cunning charm]

Thankyou appreciate it all👑

[reef pendant]

Like idk have i forgotten to do something, or if ive missed something, but ive been at this for HOURS and no matter what its still the same

[dire gorge]

For some reason the ticket thing doesn’t pop up Im my dc server

[pseudo ravine]

Hey there! The panel ID is the number to the left of the panel name on the dashboard

[pseudo ravine]

Hey there! Unfortunately not

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[pseudo ravine]

Hey there! Please refer to the embeds below!

[reef pendant]

I’ll try that now, thank you

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @reef pendant (current: #400 - 1)

[cunning charm]

How do I add the ticket into my discord like a channel?

[pseudo ravine]

Hey there! Please refer to this guide

[cunning charm]

Can you @ the guide for me?

[grave prism]

I need help im tryna make a staff aplication ticket, but the application form is to longfor the ticket how can i make bigger textor can i combine dyno or what

[pseudo ravine]

I replied to the message

[pseudo ravine]

Are you referring to the text inside the Ticket Message?

[grave prism]

yeah

like when u open a tiket u can edit the message

but it has a limit on the amount of letters ur can use

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[royal fiber]

It has been more than 2 days of zenith transaction in pending

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grave prism]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1475)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[reef pendant]

Hey so last issues been fixed but now it’s saying this, how do I get rid of the limit

[pseudo ravine]

Please head to the Dashboard > Limits > Tickets Open > Open tickets each user

[reef pendant]

Thank you again

[pseudo ravine]

[harsh acorn]

Wrong server!!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

They've already been told

[reef pendant]

Okay i genuinely have no clue what is wrong with this today, ive done this multiple times with 0 issues. But I do it today and suddenly it’s just turning on random perms…

Now when I open a ticket, every single person in the server has access to it, and idk how to remove them all from it

[pseudo ravine]

Please head to the Dashboard > Permissions > Everyone Role Permissions > Edit opened > View Channel >

[grave prism]

one more questions then im finally done, how can i make it insta tag the player and a role? in my case: @staff

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[grave prism]

tyy

/thanks @pseudo ravine

[pseudo ravine]

[grave prism]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1476)

[reef pendant]

Ty again, finally got it fully working 😭

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1477)

[gleaming relic]

Hi guys, I made a purchase but the cover didn't come through. I even have a photo.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gloomy pond]

AlohaTicket Tool Support, if I close a ticket, is it gone forever? Or is there somewhere else it lives that I can retroactively pull from?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[nimble sandal]

where do i enable claiming tickets>

nvm found it

[gleaming sierra]

i cant figure out how to edit the color, description, or create a ticket button someone help pls

[zealous vale]

||commmands||

[viral turtle]

I NEED HELP CAN SOMEONE TELL ME HOW TO CONNECT WITH CUSTOMER SERVICE?

[tepid geyser]

?

[tepid geyser]

Are you meaning close / claim ? Or a drop-down. You cannot change any color at a drop-down selection

[daring falcon]

I deleted my channels but the problem is still not fixed. Do you know what I should do?
help me please

[daring falcon]

It's in another server

[harsh acorn]

Did you clicked update when you deleted the channels?

[daring falcon]

yes

[knotty bramble]

hello

i need help

please

[cunning gazelle]

thank you for the response!

i have a follow up question - once a ticket is closed & automatically moved to an archived category, is there a way for the bot to automatically add permissions for a user to retain access to their own ticket?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1479)

[knotty bramble]

whenever i open a server and try to create a ticket i cannot i have a good role and i check everydau so no glitch please anyone help

@cunning gazelle

[true solar]

Hi , i have a problem in the application Bot

I need staff or support

[scenic forum]

Are you staff in the server?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[knotty bramble]

No

[scenic forum]

@knotty bramble ^

[knotty bramble]

i am a member while every member can create ticket me not

[scenic forum]

Then we cannot assist you
You need to reach out to their servers staff and get them to fix it

[knotty bramble]

?

[scenic forum]

More information please