🆘│community-support

[maiden haven]

What do I do?

[fallow carbon]

Hm.. it doesnt work

[restive condor]

Hi there, could you try the /debug in that same channel please

[restive condor]

Could I get your server name or ID please

[restive condor]

Please use the command in the same channel where the other ones aren't working

[maiden haven]

Sorry I didn’t see at first

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[fallow carbon]

Dan i dont know where to get my server id xD

[restive condor]

Server name works as well

[fallow carbon]

its called Flourish Land

[restive condor]

Dashboard > Server Configs > Blacklist Roles - You have the everyone role blacklisted
https://tickettool.xyz/dashboard/1337622572799627355/configs#sc-serverConfigs

[fallow carbon]

Oh yea Dan!

[maiden haven]

I’ve got it Ty

[civic salmon]

#🎫│make-a-ticket

[buoyant karma]

why do tickets reset all of perms after a few mins, so only people with admin perms and server owner or ticket owner can see it

all of perms went from ✅ to

[dense gull]

hello, is there any possible way you can edit the panel so that it could be available to open for more than 1 time? Because i think i tried to open the 2nd time and it says "Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel"

[hollow rock]

Who do I message if I got scammed?

I actually have no idea

I would like some help perhaps?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! Dashboard > Panel Configs > Limits

[restive condor]

Hi there, #🎫│make-a-ticket please

[tough sentinel]

Ok ty

[iron night]

Gave +1 Rep to @grizzled summit (current: #48 - 58)

[restive condor]

#🎫│make-a-ticket

[burnt trout]

Hi

How do I add the app to my server?

[ocean shoal]

When someone makes a ticket, there is no limit for the answer to the form, but it gets cut off anyway. What do I do?

[copper peak]

Cuando un usuario intenta cerrar un ticket, no le deja, a que se debe esto?

[scenic forum]

Click on @pseudo glen and press "Add app"

[scenic forum]

I'd assume it's the character limitation for non premium members

[ocean shoal]

it says the limit is 4000 yet it still cuts off

[scenic forum]

I have to enter work now so I can't assist you any further sadly
You can open a ticket at #🎫│make-a-ticket

[royal oracle]

hi can anyone help me how to like ping staff role when a new ticket is opened by a member????

[rotund star]

How do i make the ticket bot say create ticket

[scenic forum]

<@&ROLEID>

[scenic forum]

If you just invited the bot you can use /setup

[rotund star]

do i need to add myself on the roles if im just a staff in the server?

[scenic forum]

For more depth on who can access and use what you should visit the dashboard after the setup

[scenic forum]

What happens if you run /debug

[rotund star]

still saying this

[scenic forum]

Then the bot has no permission to send messages and embed links in that channel

Please grant the bot these 2 permissions and try running /setup again after

[rotund star]

k

[rotund star]

what permissions tho?

[scenic forum]

send messages and embed links@rotund star

[rotund star]

ok

ty bro

its done @scenic forum

[scenic forum]

Glad I could help

[bold girder]

Hi how can i name every ticket as the user how opened it

[scenic forum]

Select panel -> ticket -> ticked opened and closed channel name {ticket.user.name}

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1752343763:R>
<t:{!time?m=-43200}:R> ➞ <t:1752257363:R>
<t:{!time}:R> ➞ <t:1752300563:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[scenic forum]

^ignore that please I ran the wrong command

Have to go to work now
If your issue still persists please open a ticket at #🎫│make-a-ticket

[royal oracle]

also

@scenic forum can u help me

[scenic forum]

I need info if you require help and if I'm not available, please consider opening a ticket at #🎫│make-a-ticket since

[umbral hound]

/help

[steep moon]

i want to make mimu have access to talk in the ticket channels how do i do that

[scenic forum]

Put mimus role as ticket staff role

[west spoke]

How do I access transcripts via the dashboard

[scenic forum]

You can't
They are saved in the transcript channel that you set

[west spoke]

Oh.. okay
Can it also be saved on a thread?

[scenic forum]

I'm not 100% sure
You can check if you can select a thread within the dashboard, if not then you have your answer

[steep moon]

it still didnt work

ok it worked nvm

[lapis peak]

Where i create support ticket regarding payments

[thin pike]

Hi

Can u just tell me how many servers this tickets tool in

[lapis peak]

It's fine, figured out.

[thin pike]

@queen yew hey do u know

[thin pike]

i needed answer 😂

[queen yew]

my name might be tt, but it's not tickettool. sorry mate

[thin pike]

Total ticket tool servers used in

[thin pike]

I know

[thin pike]

I just asked in how manu server this ticket tool is in

[queen yew]

just search ticket tool in apps

[thin pike]

Ok

all ticket tool or tickets bot websites are lying 💯

[thin pike]

Tickettool web says this

[thin pike]

Liers

Chatgpt says 200,000

But it's web says almost 4 million 🤯

[worldly helm]

ChatGPT is not always on the newest information

Better to trust the developers of the bot

• #📣│server-news message

[scenic forum]

It's crazy to assume chatgpt is always right.

@pseudo glen alone is in 4.5 mil

[deft forge]

Even though the ticket owner closed the ticket, it can still be deleted.
How can I configure the settings so that the ticket owner cannot delete the ticket?

[scenic forum]

Panel -> permissions -> ticket owner ticket closed -> view channel ❌

[deft forge]

I set it up, but I can delete it.

Settings not reflected

[scenic forum]

Hmm not sure then really what the cause could be
You can open a ticket at #🎫│make-a-ticket and get a support member to help

[amber sleet]

Good morning ☕

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[feral nest]

Hello guys, please PING ME IF YOU RESPONSE how do I change my tickets id?

[scenic forum]

The ticket ID is just the channel ID which you CANNOT change. It's assigned by discord

[feral nest]

Thank you for replying sir so, I can't change this right? like I want to reset the ticket number back to -0000?

[iron night]

Gave +1 Rep to @scenic forum (current: #88 - 12)

[atomic solstice]

That is the ticket count and you can change that in the dashboard > your server > panel configs > your panel > Set Count

[analog shore]

I dont open ticket ¿why?

[thin pike]

Me too

[analog shore]

uh i need appeal for banning..

[scenic forum]

You sure you're in the right server?

[analog shore]

nah

I need help for open ticket

why?

[distant palm]

حد هنا في الدعم العربي

؟

[scenic forum]

Your server is at max channels

[heady junco]

Help me

[pseudo ravine]

You were just told you're in the wrong place

[heady junco]

Why I cant do that

[heady junco]

What:)?

Help me please

[pseudo ravine]

You just made a ticket for something not related to the Ticket Tool Discord bot. You're in the wrong place

[heady junco]

You just made a ticket for something not related to the Ticket Tool Discord bot. You're in the wrong place

Oh

so what should i do

[pseudo ravine]

We don't know

[heady junco]

:(((

[pseudo ravine]

You need to create a ticket in that server

[heady junco]

Ok

I'm creat

[pale shuttle]

Question for anyone that may have an answer. I may just be blind so if I am, I apologize but, is there a way that once a ticket is closed that it can be setup to be automatically deleted within a set time frame?

We’re using ticket tool and it’s been absolutely amazing however, we find ourselves hitting the channel cap of the server pretty often. We like to keep tickets read-only in an archive category for about 30 days and then we manually delete them however, it’s becoming a chore to do this by hand. If there’s a way for the bot to automatically delete them after 30days of being closed, that’d be amazing.

If anyone has any suggestions, lmk and plz ping in reply so I see it!

[buoyant karma]

why do ticket tool make ticket without sending anything and claims that it’s not their tickets

[scenic forum]

Can you show visuals?

[scenic forum]

You're in the wrong server.

[scenic forum]

As far as I can see 7 days is seemingly the maximum duration you can set for a single automation trigger

[pale shuttle]

Interesting… that’s odd.

[scenic forum]

How so+

[sleek pond]

what variable do i use if i want the ticket reason to show when using dropdowns

[pale shuttle]

Well like, most ticketing systems allow you to do purges of closed tickets automatically after a defined time range.

Might be something they should look to add!

[scenic forum]

Which is 7 days max

[feral nest]

Thank you, I forgot to reply but it does work thanks ❤️

[iron night]

Gave +1 Rep to @atomic solstice (current: #21 - 358)

[atomic solstice]

[deep rune]

Help me

Why I cant join my account

Help me @pseudo ravine

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

@deep rune ^

[deep rune]

Ye

[long sundial]

MODELO DE RECLAMAÇÃO

• Seu Nickname: Emanuelle_Manu

• Seu Servidor:servido 26

• Seu E-mail: [e-mail]

• Marca e modelo do aparelho:infinix hot 11s NFC

• Descreva seu problema:não está funcionando o voip

• Evidências fornecidas:já instalei e desinstalei o jogo reloguei diversas vezes, e mesmo assim não e possível ouvir outros jogadores o celular está no volume máximo escuto normal o barulho e buzina de veículos apenas o voip não funciona, as pessoas não me escutam e nem eu escuto elas, mas os outros sons do jogo eu escuto, já limpei o cachê fiz de tudo pintei o VoIP evidências em vídeo

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[late scroll]

I hope you're doing well. I’ve been an active member of this community for the past 8 months and have been mining daily without missing a day. However, I still only have the “Verified” role, and I noticed that address collection for verified users has been discontinued.

Since I’ve been consistently active, I wanted to ask if there's any way to get recognised with a higher role or be eligible for future benefits. Please let me know if any further steps are required from my side.

Thanks for your time and support!

Best regards,
[tayyabxaab]

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fair tusk]

Is there a way to make different responses for /closerequest and close confirmation?

If yes, how?

[jade topaz]

How can i fix this?

[fair tusk]

too many tickets in 1 category

close tickets

or put it in multiple categories

[jade topaz]

Ok thank you

[steady ether]

How to do forum

Bec it's so confusing

[restive condor]

Hey there! Do you mean a form?

[steady ether]

Nvm IAM doing it rn

Thank your for your service

[silent grove]

yo

i need help

i got the bot free trial

so

[worldly helm]

Hey there 👋
How can I assist you today?

[silent grove]

i edited one of the panel names, and added another panel

but

when i go on the website to do the dropdown menu thing

it only shows the panel with the old name and not the new panel

[worldly helm]

Could you try to reload the page?

[silent grove]

wait what.

it worked

i reloaded it like 5 times didint work

rpobaly just needed time to load

thanks!

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 875)

[worldly helm]

[silent grove]

lol

[silent grove]

@worldly helm

sorry for ping lol but could u help me with smt

[worldly helm]

Sure, what‘s up?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

☝️

[silent grove]

so like

how do i make smt like this

with a dropdown

[ruby snow]

How do I enable the dm on close feature? I can’t figure it out.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

[silent grove]

ok

i did that

i cant figure out how to put it in teh server

[silent grove]

u need premuim i think

[ruby snow]

I have premium

[silent grove]

ok

[worldly helm]

Dsahboard > Panel Configs > Automation

[ruby snow]

I made the message for it, I just don’t know how to enable the feature

[worldly helm]

[silent grove]

go to the website

[worldly helm]

Please #🎫│make-a-ticket

[ruby snow]

ahhh ty

I see now

[silent grove]

@worldly helm sorry for keep pinging but is this server hiring for community support?

[worldly helm]

All good! Unfortunately we do not hire people at this moment. Check #📣│server-news when applications come out!

[silent grove]

ok!

[blazing gorge]

anyone had this before?

[restive condor]

Hey there! Could I get your server name or ID please?

[blazing gorge]

1376267956622856403

since buying premium and adding "GolD" bot to it i cant acess and use the bot

[restive condor]

That server does not have a premium subscription. You only have 1 subscription and it's currently assigned to 1376267956622856403 (Droxen RP)

[blazing gorge]

could you check it again

look

[restive condor]

Ah, yes. We're talking about the same server. I don't know why it showed as two different servers for me

So the issue seems to be you enabled the premium bot before inviting it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Simply click on 'here' above for a direct invite to the premium bot ^

And you should regain Dashboard access 😄

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @blazing gorge. You have now been given the <@&535595160189403136> role!

Found 7 servers in total and 1 with premium and permission

[blazing gorge]

so i have to make the tickets again? i made them with the "white bot"

it says "fail"

[restive condor]

Nope, everything is saved on the Dashboard. You just need to re-send them

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[oak charm]

Hello, so i had functional ticket tool but i accidently deleted the messege and now im unable to resend it. Anyone knows how to fix it ?

[blazing gorge]

thank you so much ❤️ saved my day

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2538)

[oak charm]

i tried asking for help with /help but it just showed error

so im now desprate

[restive condor]

Hey there! Are you getting any error messages when trying to re-send it?

[oak charm]

yea

i checked permissions and they all set up right

so im not quite sure what could i do

[restive condor]

Please try the /debug command in the same channel where you're trying to send this in

[oak charm]

Similar error

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[oak charm]

yep that was the issue

that fixed the issue. Thank you 🙏

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2539)

[jade topaz]

Hiii I really need some help idk what I did wrong! I went to set up transcripts for my server and now my members are having this pop up and they cant make any tickets can someone help me understand what I did? Pls and tysm 🩷🩷

[scenic forum]

Panel -> Buttons -> Create ticket -> support only
Or
Server configs -> blacklist roles

[jade topaz]

Im so sorry im new to ticket tool i dont understand this omg im so sorry

[scenic forum]

Visit the dashboard and follow the step by step above
They are all named the way I wrote

[jade topaz]

Okaay let me tryy tyyyyy

I see this but nothing is blacklisted or am I understanding it wrong again

[scenic forum]

Then it's not that fault
Now visit the first thing i wrote

[jade topaz]

OMG I THINK IT WORKED LET ME SEE

TYSSSM @scenic forum It workkked i appreciate it smmm omg 🙏🙏🙏🫶🏼

[scenic forum]

Glad I was able to help

[jade topaz]

TYTYTY!!!!!!!

[mint valley]

I got this while trying to use dashboard

[restive condor]

Hey there! Seems to be a connection error. Could you retry?

[unique topaz]

Um Exuse me uh sorry if this is the wrong sever but I got muted for getting into a argument and I kinda went off on them for saying some slurs I do regret saying those things even tho the person I was arguing with started it but is there a way I can get unmuted idk if this is writing a ticket or not

[scenic forum]

Dan
Ticket creation permission errors can only be blacklist or support only toggles right?

[scenic forum]

This is the wrong server. This is just for support on the ticket system itself. Nothing outside of this server or ticket bot

[unique topaz]

Oh I was just trying to get an appeal my apologies tho but do you know how to do an appeal?

[restive condor]

Hi! Yes, or 'Disabled Roles'

[scenic forum]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2540)

[scenic forum]

We don't know where or how you can appeal for something that isn't related to this server, sorry

[icy burrow]

I can’t do /setup

[restive condor]

Hi there, are you getting any error messages?

[scenic forum]

Bot hat keine rechte Nachrichten in dem Kanal zu senden
||sorry Dan. Saw German||

[icy burrow]

Danke jetzt geht’s

[scenic forum]

Gerne :)

[icy burrow]

Idk warum ich nicht drauf komme

[scenic forum]

Ist undeutlich von Discord da der bot ja visuell "schreibt" nur slash commands werden anders gewertet.

[icy burrow]

Noch eine Frage

Doch nicht alles gut

[scenic forum]

Hau raus

[icy burrow]

Nene alles gut hatte ich nicht eingestellt

[scenic forum]

Okay x)

[mint valley]

Yeah I waited for a while and it only now worked

[jade topaz]

How can I make the bot ping me whenever someone opens a ticket?

[scenic forum]

You want the bot to ping you, the user or a staff role you have?

[jade topaz]

Me, as in user

[scenic forum]

@polar snow

[scenic forum]

Copy paste that above to ping you

[jade topaz]

Alright, thanks

[spark briar]

How to fix this? I still can't fix it even after following the instructions because the server isn't mine and only has 6-7 chats.

[scenic forum]

You sure the server doesn't have 500 channels?

[forest totem]

Guys i GOT SCAMMED FROM ADMIN TheDeadOfSkull pls report i got scammed from 3 dragón fly what can i do??? Pls help me

[feral iron]

How get full access to 1 Taos in Cali shootout

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shrewd siren]

hi

[hushed flame]

How to use premium ?

[hushed flame]

I have premium but want to use it Ticket Tool Gold ?

how to

[dusty gull]

how to use support

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[mystic hound]

@hushed flame read above, and please avoid pinging staff

[undone briar]

I was wondering if Tickets is interested in a possible event colab?

@mystic hound

[mystic hound]

You can make a ticket and ask to speak to our PR manager about this

And again, please avoid pinging staff

[undone briar]

#📌│automated-support

#🎫│make-a-ticket

[proud cradle]

Why is my ticket error

[feral iron]

How you make a ticket

[brazen crane]

how to do this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[brazen crane]

thank u

[zenith hinge]

Sir ticket tool bot dashboard is not opening

[scenic forum]

Can you show what happens if you visit the dashboard

[zenith hinge]

Some this this is happening to me, and some times dashboard opened.

[scenic forum]

Can you open an incognito browser and check if you can reach it then? Just for curiosity

[zenith hinge]

Okay wait

Same issue.

What to do now please help me...

[scenic forum]

your best bet would be to open a ticket at #🎫│make-a-ticket and get a professional to assist you since SOMETHING is blocking your connection

[zenith hinge]

I wanna change ticket panel description, is there any way to change it using commands??

[zenith hinge]

Okay???

And additionally everything is working fine with with bot, just sometimes dashboard not opening.

[scenic forum]

Because SOMETHING is blocking your access to the server

Which I, a basic member dont have any direct information on what the most common reasons for that could be

[zenith hinge]

Okay...
Can you tell me what to fill here

@scenic forum

[scenic forum]

Please dont ping me and just say "Dashboard Access" since its not directly server related

[zenith hinge]

Okay sorry, i apologise., btw thankyou

[scenic forum]

all good and youre very welcome

[potent holly]

Why is it not working in one of my server, but it does in the others

[scenic forum]

The emote you used is invalid
Is the bot on the server you use it on and did you input the emote correctly?

[potent holly]

Yes it does, it's been working for a while with this exact same emoji but since this morning i just can't close the ticket

[scenic forum]

Did you ever rename the emote in any way?

[potent holly]

No I didn't, i tried to input it again but it's exactly the same

[scenic forum]

Try to add the emote again to the dashboard, save and test again

[scenic forum]

can you show how you added it?

[potent holly]

I dit it again, but still the same

[scenic forum]

and the emote is also on the same server?

[potent holly]

It is!

[scenic forum]

did you open a new ticket after changing or trying it with the same ticket from the screenshot above?

[potent holly]

I tried to input another emoji to see if it's not working with just the current one, and opened a new ticket, but I had also the exact same message

[scenic forum]

Hmm then i sadly have no idea anymore
You can create a ticket at #🎫│make-a-ticket and get a support member to help you out
Would appreciate if you forward the solution afterwards to me too for learning purposes

[potent holly]

I will, thank u for trying!

[iron night]

Gave +1 Rep to @scenic forum (current: #85 - 13)

[scenic forum]

youre welcome!

[north pine]

hello

how do i make a ticket channel

[scenic forum]

You can just create a discord channel and call it "Tickets" or "Support"
Then you can run for basic and easy setup the /setup´command

[potent holly]

Ok so, the emojis for cancel close and confirm close button were deleted, that's why it wasn't working!

[scenic forum]

So it quite literally were the other buttons besides the one we looked at? haha

Okay atleast i know now that it will prompt it for all buttons it wants to show so it can be all of the visible ones

Thank you @potent holly!

[iron night]

Gave +1 Rep to @potent holly (current: #399 - 1)

[potent holly]

Exactly haha!
You're welcome!

[deep rune]

Why I cant login my account:(

[humble sequoia]

@deep rune

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[silk radish]

guys help my ticket tool keeps saying application did nor respond

[scenic forum]

can you run /debug?

[silk radish]

Still didnt respond

[scenic forum]

Then the bot is missing send messages and embed links permission in the channel

[silk radish]

okay

Lemme see

tysm for ur help

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #84 - 14)

[ivory jay]

how to setup this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Hey 👋
Please refer to guide!

[ocean elbow]

Anyone know how to enable this and configure it?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide for you ^

[ocean elbow]

Is it a panel message or what?

@restive condor

[restive condor]

Yes

[ocean elbow]

Send me screenshots from the web how to enable it

[restive condor]

Please see this guide right here on how to set up the bot

[ocean elbow]

I’m kinda confused

It instantly redirects me to the web

[restive condor]

Yes, then follow step 2 to create a panel

[ocean elbow]

@restive condor where do I enable it?

[restive condor]

Enable what exactly?

[ocean elbow]

This

[restive condor]

So you're trying to edit the panel message?

[ocean elbow]

Yes. Just the embed panel

So how? @restive condor

[restive condor]

Please stop pinging me

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[ocean elbow]

Okay

[restive condor]

Go into the PANEL section, and then into 'Edit Panel Message', to edit the panel message

[ocean elbow]

So it will just only edit the panel embed that I showed you earlier?

[ivory jay]

another question how to send the panel now?

[ocean elbow]

Press send

[restive condor]

Yes, and then simply just re-send it

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[worldly helm]

[vernal void]

Hello can someone help me I want to create a ticket for tourney support but i dont understand how to change the massage etc

This is how far i get

[restive condor]

Hey there! See below please

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gilded narwhal]

guys

can yall help me to ban an hacker

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stoic bone]

Hello, i bought robux, and seller is askung me for code from g2a, how can i get it? And what is chance that he is scammer?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[late beacon]

Hello, My ticket tool isnt working.

[restive condor]

Hi there! How exactly is it not working? Are you getting any error messages?

[dense citrus]

Hi, im wondering if theres a way to set per-ticket variables, i have custom commands that I use to send users a dm based on their verdict, but I want the transcripts to show A. What the verdict was, and B. Who made the verdict.

say I have a command $gd (guilty deny)
Right now all it does is send the user a predefined message saying they were guilty. Id also like it to show who ran the command and say what command it was in the transcript, just so that i dont have to go scraping through the transcripts to find out. Wondering if theres anyway this can be done as right now I cant see one.

[eternal crescent]

i keep getting this error message when i have admin perms

[shut swift]

I dont know how to claim my ticket help

[static fractal]

how do u add tickets to your server

@humble sequoia

[scenic forum]

Whats the error message youre getting?

[scenic forum]

you press on @pseudo glen to invite the bot and follow the steps below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

You need to enable the claim setting in
Panel -> Buttons -> Claim button

[shut swift]

Thanks

[nimble bloom]

Hello

[west musk]

Boa noite

Fui na cost nossa matou eu e ficou batendo em mim depois de morto

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[humble sequoia]

:warning: Por favor, leia as mensagens anteriormente enviadas por nossa equipe :warning:

[west musk]

Aonde faz denuncia

[scenic plinth]

Não é algo em que podemos ajudar você, como já dissemos.

[magic topaz]

Cómo abro un ticket

[nimble bloom]

Minha doação não caiu até agora

[marble charm]

O comando /setup não funciona

[full pilot]

hi

how i can create ticket support

[sullen spindle]

I need to train an ai model

Can I scrape a mass amount of transcripts off my server? like raw text

[mossy dagger]

hey so my ticket tool dashboard is showing all my servers its in except the one i need right now, and the bot is in the server dooes anyone know why its not showing up as a server on my dashboard and how i can fix this?

[scenic forum]

Are you sure you're logged in with the right account and have the sufficient permissions to view it's dashboard?

[mossy dagger]

yeah im 100% sure im on the right account, how do i double check the permission to view the dashboard?

[scenic forum]

It should be the manage server permission

[mossy dagger]

its in the server its not popping up here

[mossy dagger]

let me check

[scenic forum]

You can also run /debug
And see at the bottom the user permission level

[mossy dagger]

ok it didnt have the manage server perms, it does now and i refreshed but it still wont show. ill run debug and see if that does anything

[scenic forum]

Press that blue sync servers button

See if that pops up now

[mossy dagger]

i did that it still wont show

let me re-open the tab

[scenic forum]

Does debug show your new permissions now?

[mossy dagger]

yeah it does let me screenshot it cause im not sure what any of it means

does any of the info look off

idk how to work commands really

[scenic forum]

You're still user level 0
You don't have any role on you with permissions

[mossy dagger]

eh

how do i do that

[scenic forum]

The role you have on the server does NOT have permissions

[mossy dagger]

oh like my role

[scenic forum]

Yes!

The permission level would be different like here for example

[mossy dagger]

ohh okay gotcha let me ask my friend to fix that he owns the server

it should be good and working after though?

[scenic forum]

Once you receive proper permissions, yep

[mossy dagger]

alrighty

[scenic forum]

Currently you have the same permissions as a random that just joined

[mossy dagger]

bru i thought i had owner permissions type shi

alr well

[scenic forum]

It would show up as level 4 if you had admin

[mossy dagger]

thank you for your help i appreciate you

[scenic forum]

You're welcome!

[smoky oxide]

claim button not showing.

[toxic island]

Hey so I'm trying to use a ticket in a support server but, it keeps sending me a message saying "This interaction failed" is there a to fix this?

[scenic forum]

Panel -> claiming
Is it enabled?

[scenic forum]

What happens if you run /debug?

[toxic island]

I am unable to due to there being no way to chat, plus, I'm just a member

[scenic forum]

Then there is nothing you can do

A staff member of their server has to fix it

[toxic island]

Well, thank you for the information

[scenic forum]

You're welcome

[elder yew]

hi can we change tickets name from 0001 to user name of person whos creating it?

[smoky oxide]

yes

with premium

Menu -> Ticket

[late beacon]

Hi it was showing this ⬆️ but now it’s all fine.

[muted cargo]

سلام عليكم

[elder yew]

Thx

[iron night]

Gave +1 Rep to @smoky oxide (current: #399 - 1)

[smoky oxide]

Yea of course.

[velvet palm]

Why ?

[worldly helm]

The bot is missing a permission

[calm pawn]

Hi, how can I change the channel where ticket transcripts are automatically sent?

[scenic forum]

Panel -> transcript -> select transcript channel at the top

[velvet palm]

Tysm

[worldly helm]

[calm pawn]

thx

[sour sable]

Hi looking help getting friend a sub

[smoky oxide]

?

[unique nexus]

where "welcom message" ?

[scenic forum]

what exactly are you trying to do

[idle stump]

How can I add this ticket support to this place I already authorized but I’m not getting it

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@idle stump ^

[idle stump]

Thanks @scenic forum

[idle stump]

Done everything still not showing

[scenic forum]

YOu created a panel and everything?

[idle stump]

Yes I did setup roles and commands too

[scenic forum]

Then you missed the last step in the screenshot

The send aspect

[sullen spindle]

I need to train an ai model

Can I scrape a mass amount of transcripts off my server? like raw text

[brazen token]

Hello, when members on my server open a ticket, new tickers are shown above all channels instead of support category

[sullen spindle]

then you didnt assign a category or its overflowing

[scenic forum]

you can use #premium-support or #premium-tickets if you want
Less clutter and faster

[brazen token]

Overflowing?

[scenic forum]

Thats a "suggested" channel

Please press "view all channels" on the server settings and check the category it goes in

[cinder shore]

Yo

Can someone help me ? Bot says application not responding , idk what to do

[scenic forum]

can you run /debug?

[cinder shore]

Lemme try

[cinder shore]

Nope dosnt work

[scenic forum]

Did you set categories on the dashboard?

[scenic forum]

your bot is missing send message and embed links permissions

[cinder shore]

Do I need to change that in the bit setting ?

[scenic forum]

channel settings

[cinder shore]

Okey

[scenic forum]

so when you create a new ticket it will also move into uncategorized?

[brazen token]

yes

[cinder shore]

Still dosnt work imma cry 🙏

[scenic forum]

Then you still didnt give the bot the 2 mentioned permissions.

[scenic forum]

how many channels are in your "support" category?

[brazen token]

Including tickets?

[cinder shore]

I love you man 🙏 thank you you just made my day

[iron night]

Gave +1 Rep to @scenic forum (current: #81 - 15)

[scenic forum]

ye. Checking every possibility it could be

[scenic forum]

youre welcome bud

[brazen token]

45 channels

40 tickets approximately

[scenic forum]

thats ticket tools limit

seperate your categories

open tickets
closed tickets

[brazen token]

How many tickets is the limit?

[brazen token]

45 ?

[scenic forum]

yes.

[brazen token]

Thank you so much man

[iron night]

Gave +1 Rep to @scenic forum (current: #81 - 16)

[scenic forum]

youre very welcome

[ocean granite]

Send help how do i change the ticket title

[scenic forum]

Panel -> Edit panel message
more infos below

[humble sequoia]

Message Editor - Dashboard

Page 1/2

Message Editor - Discord

Page 2/2

[left canyon]

I can't keep it Transcript

[scenic forum]

youre using ticket tool premium or non premium?

[left canyon]

Only premium? 🥹

[scenic forum]

the screenshot you showed is the non premium bots role

[left canyon]

Only premium?

[scenic forum]

you use premium

but you gave @pseudo glen admin not @humble sequoia

[left canyon]

The normal one doesn't work, right?

[scenic forum]

You use premium but you gave NON premium admin
They DO NOT share permissions

you have to give the premium bot permissions too

[left canyon]

I understand. Thank you.

[iron night]

Gave +1 Rep to @scenic forum (current: #78 - 17)

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

What in the world.

[stark rune]

**Ticket Tool - Technical Difficulties Notice**

Official Ticket Tool bot(s) are currently experiencing some technical difficulties in some shards.
Please stand by as the TT Development Team looks into and fixes the issues.

Please do not spam tickets within the support server & do not keep asking in public channels.
You can view our status page here and keep an eye on #📣│bot-news!

Jul 14, 2025, 10:54 PM

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Jul 15, 2025, 12:22 AM

[scenic plinth]

Chats will be slowly unlocked as some of you clearly have shown you cannot handle being allowed to chat.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[prisma aurora]

It's crazy seeing people spamming because it's offline for a moment

[prisma aurora]

And great job!

[leaden lodge]

How do I get the tickets to tell me what they are for?? Mine just say welcome on them and I have 3 different tickets

[scenic forum]

Select panel -> panel -> edit panel message
If that's what you're looking for

[proud frost]

hey guys, one of my mod is not able to see the tickets even though he has access to everything for the ticket tool section, what can be the issue?

[jade topaz]

How can I fix this

[scenic forum]

Please read the error

[scenic forum]

Server settings -> view all channels could be the issue if he really has access

[jade topaz]

I did

And it's still same problem

[scenic forum]

Bot doest gave view and/or send message permission.

[jade topaz]

When I send it say like this

[scenic forum]

That's a different error
One of the custom emotes you tried to add to a button isn't working because you either input the emote wrong or the bot isn't on the server the emote is from

[jade topaz]

Ohh

Okay thanks

[south bolt]

i cant make a sever for tickets

[heavy oyster]

Hey I really need some help!

[heavy oyster]

I’m getting the same thing buts it’s because of my emoji no matter how I format or code it, it just won’t take 😭

For buttons

[peak wagon]

I need help with connecting a friend's server to ticket support

Please someone help md

[heavy oyster]

Just give them this link because the are the owner and have them add the bot https://tickettool.xyz/

Help 😭🥹

[worldly helm]

Hey there 👋
Sorry for the slight delay!

Please refer to the guide below on how to fix it.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[heavy oyster]

Bro thanks so much

I just needed to : Hey there! You can use the <:emojiname:emojiID> format

[hallow ravine]

Unable to use commands.
Shows:
Application did not respond

[heavy oyster]

IF YALL NEED HELP AND STAFF ARE TAKING A BREAK JUST LOOK IN MESSAGES FOR A MOST RECENT ISSUE YOU HAD COMPARE IT TO OTHERS

[worldly helm]

Yeah. You can use $id 🧪 - to get the ID and then copy the entire reply into the dashboard.

[worldly helm]

Hey 👋
Could you try doing the /debug command?

[hallow ravine]

I did, it shows the same issue

[worldly helm]

The bot is missing the ❌ - Read Channels permission for that channel

[hallow ravine]

Yes, issue is solved, Thankyouu

[worldly helm]

[sweet chasm]

🆘

Please 🙏

[scenic forum]

If you say nothing, nobody can help you.

[scenic forum]

Which cc is that?

[plush gazelle]

Okay Im having a bit of trouble with Ticket Tool x Sapphire? I dont know how to explain it but I am working on a server and I have two separate embeds that require a ticket bot. One Submission embed with two buttons and the other is a support button.

Im having trouble registering the second button for the submission embed, if I try to click on it, nothing happens. Even if there is a panel created for that button. The support button also does not work, it instead uses the panel meant for the first button of the submission embed.

I dont know where I am going wrong?

[worldly helm]

$emoji

[pure gate]

no create button?

this is a dropdown panel btw

[upper stream]

محتاج مساعده مش عارف افتح اللعبة خالص لسه منزلها جديد

[raw edge]

hello who help me on the voice chanell

[cloud crystal]

howdie everyone, im looking to get some guidance regarding the bot.
Im not sure if this is possible but i think it is i just dont recall how to do it.

Is there a way to give a role to someone who opens a ticket and have that role stay with them permanently?

[worldly helm]

Hey 👋
Yes but that requires a premium subscription.

[cloud crystal]

where abouts is it?

[worldly helm]

Dashboard -> Panel Configs -> Ticket

[cloud crystal]

ty

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 876)

[worldly helm]

[cloud crystal]

Is there a way to stop a certain role to open a certain ticket?

[dark kraken]

Hey there, Yes you can.

• Visit our website .
• Choose your server and panel.
• Go to Panel Configs --> Buttons --> Create Ticket:

Add the roles to Disabled Roles section.

[cloud crystal]

tyyyyyyy

@thanks @dark kraken

[dark kraken]

Your welcome! Glad I could help

[cloud crystal]

thanks @dark kraken

[iron night]

Gave +1 Rep to @dark kraken (current: #55 - 36)

[cloud crystal]

there we go

[pastel sleet]

Hello I'm trying to get some help My lawn pie is not working

[idle stump]

Why can’t I send link of create ticket that will take them directly to create ticket keeps saying unknown at the other end

Do I have to send server link only

[pastel sleet]

Hello I need help I don't know what how to send a ticket

Hello I need help lampas not working I don't know who to contact or what's going on this app thing is not working

[humble sequoia]

@pastel sleet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Im not sure what youre asking for, could you rephrase it somehow?

[scenic forum]

You SURE you need help with the bot @pseudo glen ?

[pastel sleet]

Lime pie is not working

[wary blade]

i alraady have a ticket option in my server for support issues but i cant create another panel regarding something else

[scenic forum]

this isnt working?

[wary blade]

oh ill try that

thanks

uhm how do u get there @scenic forum

[scenic forum]

Via the dashboard aka their website

[wary blade]

ok ty

its not showing up

[scenic forum]

Your server?

[wary blade]

no when i made new panel

[scenic forum]

maybe using /setup will be a bit easier for you

it will give you a step by step tutorial for a basic ticket

[wary blade]

oh tysm i got it

[scenic forum]

youre welcome!

[grim lodge]

Hi a lot of the films tv we are trying to watch always pixalate ive
Increased the speed of the our internet but still happening any idea

[deft cape]

Hi i want when someone claims a ticket then only the user who claimed, user who opened the ticket, and support team can only view the ticket how to do that?

[covert swallow]

You can edit the permissions of a ticket when its claimed in the claimed portion of the dashboard

[idle stump]

Why is it saying this @scenic forum

[idle stump]

Link to this create ticket

[deft cape]

I need a lil deep explanation I'm not good at this

Cuz I tried doing it i inserted support roles and additional roles but the problem is both support and additional roles can view the claimed ticket

[scenic forum]

Because you dont have access to the channel or server the link goes too

[idle stump]

I created the channel and added ticket tool

But whenever I send the ticket tool panel or Chanel I created it says that

Any help on how to open access @scenic forum

[scenic forum]

do you have admin on that server?

[idle stump]

Yes

[scenic forum]

then that link you use isnt part of your server

and i have no idea where you have it from

[idle stump]

It’s from my server

[scenic forum]

It physically cannot be a message link for anything inside your server

[idle stump]

I added myself as admin and ticket with invite tracker

[scenic forum]

.

[scenic forum]

Do you OWN that server?

[idle stump]

Yes I do own it bro

[scenic forum]

Then the message link youre trying to use IS NOT part of anything inside your server

[idle stump]

You the one who put me through on how to create panel yesterday

[idle stump]

I copied the link the picture of the panel I sent you

[scenic forum]

I dont understand what youre trying to say

[idle stump]

I copied the link from this my panel and if I send it to someone it says unknown link

[scenic forum]

because they arent on your server and/or that channel isnt public

[earnest portal]

why i cant access my srv i have admin

[shrewd siren]

pls contact and make a ticket on #🎫│make-a-ticket

[scenic forum]

Can you run /permissionlevel on the server and tell me the result?

[shrewd siren]

pls contact with the Mods and make a ticket on #🎫│make-a-ticket .

[earnest portal]

User permission level with Ticket Tool
@CARTPAY is permission level: 0 (User)

[scenic forum]

You do not have admin on that server

[scenic forum]

please stop

[earnest portal]

how its possible brooo

[scenic forum]

You dont have a single role on you that grants you permissions on that server

[earnest portal]

see i havc adminnnnnn

[shrewd siren]

make a ticket on #🎫│make-a-ticket

if you want support go to #🎫│make-a-ticket

[scenic forum]

can you, stop?

[earnest portal]

seeee

[shrewd siren]

Iam helping @scenic forum

[idle stump]

How can I make the channel public so they can create ticket without having to join the server

[scenic forum]

can you run /debug on the server?

[shrewd siren]

Make a ticket its not that hard

Go to here #🎫│make-a-ticket

[scenic forum]

youre not helping.
Youre being very spammy for no reason

Please stop.

[scenic forum]

You cant. They have to always join the server

[scenic forum]

Can you create a new admin role and assign that one to yourself just for curiosity?

[earnest portal]

not working 😭

[scenic forum]

the role creation or the permission level increase?

[earnest portal]

yepp

[scenic forum]

which one

[scenic forum]

hmm thats really odd

[obsidian wind]

question, just bought premium, where is the section for Premium support category?

do I need to link my account or smth?

[grizzled summit]

@obsidian wind #premium-support
#premium-tickets

[scenic forum]

at this point your best bet would be #🎫│make-a-ticket since something odd is going on there

[obsidian wind]

Nice! Thank you

thanks @grizzled summit

[iron night]

Gave +1 Rep to @grizzled summit (current: #48 - 59)

[fresh ruin]

How do u add stuff like that I need this for my server

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@fresh ruin ^

[fresh ruin]

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #77 - 19)

[young notch]

I have no Idea hoe to add the app to my group

[shadow bolt]

How to set prefix?

[austere forge]

Dashboard > Server configs - Command Prefix

[green latch]

how do I make it mention the ticket support on open?

this is probably a really dumb question but I can't find it

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

No question is a stupid one, refer to the embed above

[green latch]

okay thank you so much

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1113)

[austere forge]

No problem!

[forest plover]

Hello I have a weird problem

I have a message and when i put it in the panel it will cut itself to half can someone help me?

[solar forum]

Oi
Como abrir a ticket

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[grizzled summit]

@solar forum ☝️

[uneven coyote]

hola

alguien me ayuda a poner un sistema de tickets en mi servidor

[pastel sleet]

My lime pie is not working can anyone help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[patent valve]

how do i set up ticketbot in my server?

[tribal cedar]

I can help with specific questions if you need

[zinc rune]

Is the bot online?

[tribal cedar]

yes

[zinc rune]

k

[patent valve]

ok yeah

so i need help with the set up so people are able to create tickets

[tribal cedar]

Also there is the /setup command

[patent valve]

oh.

[tribal cedar]

Ok. Have you made a panel yet?

[patent valve]

uh what is that?

[tribal cedar]

Are you on tickettool.xyz?

[patent valve]

uh no

whats that?

[tribal cedar]

Imo much easier to do it there

[patent valve]

im sorry im new lol

[tribal cedar]

Its this bots cpanel

Thats ok Im patient 🙂

[patent valve]

ohh is that a web page?

[patent valve]

lol thanks

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 128)

[tribal cedar]

Yes go to the website sign in and manage the server

Nps

[patent valve]

ok hold jus a minute

[tribal cedar]

Nps

[dire dove]

Hii

[muted horizon]

how can I get a premium subscriber role if I have the subscription?

[worldly helm]

Hey 👋
I've given you the role! Enjoy

[muted horizon]

appreciate you

[mint rampart]

Why might the site not work?

[jade topaz]

Hi! Uh can someone tell me how to assign this bot to only my ticket channel and how to get it going

[restive condor]

Hey there! Please follow the setup guide below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Are you still having this issue?

[mint rampart]

yes

[restive condor]

Please try using another browser or device

[mint rampart]

I already tried changing the browser and device, nothing helped

[empty bronze]

hey how do i make it so i can have a role “support” see tickets that are made but nobody else can see them?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hi there, see above ^

Tickets should already be private by default, let me know if that's not the case though

[empty bronze]

they r

[empty bronze]

alr

[restive condor]

The website is certainly working as I've just tested it, it seems to be an issue on your side only.

• Please disable any ad blockers/VPNs/Proxies/pop-up blockers
• Make sure you have a strong and reliable connection
• Make sure your PC and browser are up to date

[empty bronze]

do you have to speak like that?

[restive condor]

Speak like what

[empty bronze]

like a bot or ai yk

[mint rampart]

I don't use VPN, ad blocker is off, connection is stable, then what's the problem? Could it be because of the country I'm in?

[restive condor]

No, just providing factual, clear & direct help without waffling

[empty bronze]

okay

[restive condor]

Possibly, maybe do try enabling a VPN & setting it to the US

[mint rampart]

I tried it, it didn't help

I don't know what it could be anymore

a friend who lives in my country was able to log in and use the site without any problems

[restive condor]

Try going directly into https://tickettool.xyz/dashboard

[bright cedar]

How do i add a specific role to see opened tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! See above please ^

[mortal edge]

Hello sir I have one question please understand may feelings

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mortal edge]

@humble sequoia

[crystal agate]

The dashboard isn‘t working

[mortal edge]

Sir I have a request for all of you I I purchase were two step 5K account to time second time lost my overall drowning but my one challenge in Daily drowdown tounh but overal drodown not touch it please give me this opportunity toh trade this account 75 is not a big deal tor your company please give me this chance I a middle class family child I have big big dream plrac understand may feelings an give me this opportunity toh trade with this risk 75 doller its a humble request for my side

[mortal edge]

Sir I have a request for all of you I I purchase were two step 5K account to time second time lost my overall drowning but my one challenge in Daily drowdown tounh but overal drodown not touch it please give me this opportunity toh trade this account 75 is not a big deal tor your company please give me this chance I a middle class family child I have big big dream plrac understand may feelings an give me this opportunity toh trade with this risk 75 doller its a humble request for my side

[humble sequoia]

@mortal edge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

whats the issue exactly?

[crystal agate]

I don‘t know it says „BOT ERROR“

[scenic forum]

can you show a screenshot?

[mortal edge]

Sir so which parson I will talk to clear may problem

[scenic forum]

we dont know.

[crystal agate]

Yes

[scenic forum]

Youre in the wrong server

[scenic forum]

Welchen bot nutzt du?
Den ticket tool White oder gold?

[crystal agate]

White

[empty star]

can I make it so the bot dms somone when we respond to their ticket or ping them

or is ther a bot that does that with like /notify

[scenic forum]

in den server configs hast du nicht zufällig gold ausgewählt?

[crystal agate]

Moment

[crystal agate]

Ich hab das Problem gefunden, danke.

[scenic forum]

Du hattest gold ausgewählt oder?
Einfach damit ich auch weiß da ich den Fehler vorher noch nicht gesehen hab

[crystal agate]

Ja ich hatte diesen einen select Ding auf Grün mit nem ausgewählten Channel und hatte noch sapphire‘s ID drinnen.

[scenic forum]

alles klar c:

[mortal edge]

Where r uh from ??

[restive condor]

Please keep this channel to support only. You can chat with them in #💬│general-chat

[mortal edge]

Okay bye 👋

[crystal agate]

Wie kann ich hier das Support Team pingen?

[scenic forum]

<@&RoleID> kopier die support team role ID da rein und es sollte direkt gehen

[crystal agate]

Alles klar, danke.

[stray surge]

if i want ticket names to be the user's username, what would i use? i don't remember what the current format is set to but it's appearing as #v-<username>-0; i want it without the -0

[scenic forum]

Hey
Thats a premium feature but it would be {ticket.user.name} for their name

[stray surge]

gotcha

[whole light]

Hello, I’m having some trouble with the severs on discord. I’m unable to see general chat or marketplace and idk what’s going on. It keeps saying to verify myself but idk what I’m doing wrong.

[humble sequoia]

@whole light

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[blazing cedar]

Anyone require any support?

[brisk fox]

here!

i dont see my create-a-ticket channel here

despite it being visible to all etc

[blazing cedar]

Probably just type the channel in the 'Select a channel' area? It should appear then, I am not that familiar with setting it up through Discord but you could give that a try.

[brisk fox]

lmaooo i didnt realise i could type the channel name there omg

i can also set it up through the dashboard website? bet

[blazing cedar]

Yes

[blazing cedar]

Alg

[blazing cedar]

https://www.tickettool.xyz

[fresh ruin]

Hoe do I make it where it’s only 1 theirs 2 and I only want the gang recruitment

[olive scaffold]

How do i make that it allows members to make 2 tickets at once in a specific ticket channel?

[restive condor]

Hey there! Simply send the gang recruitment panel instead of that

[restive condor]

Hey there! Dashboard > Panel Configs > Limits

[fresh ruin]

I do and it doesn’t work

[restive condor]

Please provide a screenshot of the Dashboard before using the send button

[fresh ruin]

👍

Dan when i put it to one and resend it ot puts 1 like i need it but it ain’t the gang recruitmenet 1

[restive condor]

That's not the Gang Recruitment panel

[fresh ruin]

I only have 2 panels

Like I’m lost where the gang recruitment 1 went

[restive condor]

You most likely deleted it then

[fresh ruin]

Theirs no recovery or nah

[restive condor]

Unfortunately not. Simply create a new panel

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[full salmon]

hey wanted to ask why i can't access the raw edit anymore

i havent used the ticket tool for a few months but back in the days i could access it so is it a bug or is the access deactivated ?

[leaden venture]

does any one know how to fix this

anytime i try to delete a panel it giives me this notification

[restive condor]

Hey there! The edit raw button is a premium feature

[restive condor]

Hey there! 👋
That's just a security measure to prevent you from accidentally deleting all your panels.

If you'd like to delete your last/only panel, create a new one first 🙏

[urban knoll]

hey how can I add an additional option here so users can open a ticket through it as well?

[restive condor]

Hey there! Simply create a new panel and add it onto your existing dropdown menu from your Dashboard > Panel Configs > Dropdown Style

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[worldly pulsar]

System Failure: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji؟؟

WHY?

[restive condor]

Hey there! You seem to have an invalid emoji.
Please check your Dashboard > Panel Configs > Buttons > Create Ticket Button

[urban knoll]

they ended up separate i want them merged into one how?

[restive condor]

Did you add that panel into the dropdown menu?

[worldly pulsar]

Nothing has changed

[urban knoll]

no i just added a new panel and send it to that chat

[restive condor]

Can I get your server name or ID please just to check what you've done

[restive condor]

Can I get your server name or ID so I can take a look please

[urban knoll]

563669763188981760

[worldly pulsar]

1113038623802150983

[restive condor]

Now, go into Panel 11 | Police Tickets, and use the button to add the new panel

[restive condor]

Which panel are you having issues with?

[worldly pulsar]

King ticket

[urban knoll]

Yeah, I just figured it out! tyty

[restive condor]

Which one is that?

[worldly pulsar]

5

[leaden venture]

is their a way to chnage the names of tickets so they are specific ?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[restive condor]

Dashboard > Panel Configs > Buttons > Close Ticket Button
You have text in the 'Button Emoji' field. You can only have an emoji there

Please put the text in the 'Button Text' field

[leaden venture]

how can i customize this?

[pseudo ravine]

Please refer to the guide I sent

[urban knoll]

I added it to the same panel, do I need to Update or what?

[restive condor]

Yep, you will need to update or re-send the panel with the dropdown

[worldly pulsar]

How do I remove someone from the server's administration so that he can receive the ticket himself with the click of a button?

[jagged hare]

how do i switch my panel mode to basic

[drifting otter]

how to i make it so the embed isnt sent by ticket tool and sent like this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worldly pulsar]

System Failure: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji؟؟

WHY?

[haughty yarrow]

Why is the button Greyed out

[vernal oyster]

Does anyone know what's happening

[graceful flax]

is it possible to create an "application" type panel that instead of creating new channels, sends all responses to a single "admin" channel to be accepted or declined?

[gilded verge]

missing Send Messages, not in bot's role but in channel settings

[graceful flax]

please ping me

[vernal oyster]

Oh ok

Thanks

[fast grove]

Hey there, we were wondering can we use this ticket tools in different channel/categories? For example can we have a support and then antoher one for sales instead of putting it all under one channel?

[pastel sleet]

Am i in the right place to get help with an app?

[haughty yarrow]

Why can't I click it

[coral helm]

Hola me ayudan

[austere forge]

You need a premium subscription to edit this

[haughty yarrow]

Ok

[slim jewel]

Hello! Is this support for Ink Game: Hide and Seek? I was banned and want to appeal my ban.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lusty sequoia]

Status: Processing
Order ID: F-1836580621705772747
Credited Amount: 0 INR
Order Amount: 1700 INR
Txid: 20250...14280
Create on: 7/3/2025, 5:12:48 AM

[south bolt]

i cant make channel for tickets

[lime vapor]

I cant access the dashboard, its saying only admins or people with dashboard access can use the setup command. But I have the highest role in the server other than Administrator permission and I'm the one who invited it to the server.

As In the server isnt coming up on the manage servers page

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rough pond]

How can I enable claiming tickets

[coarse pecan]

I get a message failed to create a thread, permission failed. What should I do in this case?

[shrewd siren]

You need to send /debug in our server and then the permissions that are ❌ you need to turn it on

[pseudo dragon]

How i make a ticket now?

[austere forge]

You need a premium suscription to enabled it

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[austere forge]

Please re-try to create it

[pseudo dragon]

Sorry but is still not working

[austere forge]

So since you're a regular member, there's nothing you can do except inform the staff of the situation

[real stratus]

is this targetting or what?

[humble sequoia]

@real stratus

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pastel sleet]

I pray this is the right place,,,, my app is not working can I get some assistance please

[scenic forum]

If it isn't ticket tool itself, you're in the wrong place

[pastel sleet]

How do pr where do i go for the correct ticket?

[scenic forum]

@pastel sleet

[low crest]

How do I make "Create a Ticket" only accessible to certain roles?

[pseudo dragon]

Idk if is this work

The Doc page is error

[restive condor]

Hi there, are you getting that error message in another server?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button > Disable the everyone role and set allowed roles

[low crest]

Finally, thank you very much

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2548)

[pseudo dragon]

Nope

I just wanna get unbanned from forsaken

Idk why he ban me

[pseudo dragon]

Thx bro
....... Nvm is not worth....

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2549)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dark schooner]

Report abraao9183

[verbal moon]

Hello,

I'm currently configuring the Ticket Tool bot and I can't get further because of this issue.

I have the Discord Sapphire bot and Ticket Tool working together. Via Sapphire you have a drop-down menu and when you click one it sends you to the Ticket Tool bot.

However the issue is that when you select 1 of the 4 options in the drop-down menu you always get sent to option one. So when you click option 3 in the menu, Ticket Tool still sees it as option 1 and sends you to that ticket help.

Is there like a panel id so I can send the users to the different panels through Sapphire?

[torn smelt]

hey i have issues in support role when ai add them to the bot in dashbord they dont show

[worldly helm]

Hey 👋
You need to go to your dashboard -> Panel Configs -> Command Style and select a different channel for all of your panels (options). I'll attach a screenshot I made with my own bot.

[worldly helm]

Hello there 👋
Could you elaborate?

[old sedge]

yo i invited the ticket to my serv but my server wont show on dashboard

[worldly helm]

Hey there 👋
Please refer to the guide below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[verbal moon]

I dont really understand yet, could you help me further?

For instance, if I create different channels. What difference will it make?

Sapphire sends $new ${userid} in a hidden logs channel

That creates the same ticket panel over and over

[worldly helm]

That's the issue. You need a creation channel for each option. Like this (See Screenshots)

[verbal moon]

The reason is the different panel?

[fiery bison]

any fix for this? ticket tool has administrator perms

[verbal moon]

So $new $banappeal ${userid}

For example that the banappeal is one of the panels then?

[worldly helm]

That's not possible unfortunately.

[worldly helm]

Hello 👋

Could you try to do the /debug command in the channel you're trying to send the panel to?
Have a nice day!

[fiery bison]

want me to send the response?

[verbal moon]

What do you mean with the different channels then?

[worldly helm]

Please!

[verbal moon]

The $new is always the same response, no matter what channel it is sent in

[worldly helm]

For example. I have report, appeal and general support - tickets. As you can see in the screenshot I've sent above I also have 3 channels that the $new is sent into. You have to set the channel for each option individually so ticket tool knows what kind of ticket to open. (See settings above)

[verbal moon]

Ohh so that is possible!

[worldly helm]

Alrighty! Do you see any error messages in the channel you're trying to send the panel to? (Above the /debug command)?