🆘│community-support

[atomic solstice]

Hi, could you please tell me your server id?

[sage iris]

1382189080867110982

[fallow heron]

I'm doing that, but ticket call only the first panel and not call the any others
All panels have same config, each panel set a support team different

When i click the open ticket button, it call the first panel only 😦

[atomic solstice]

does each panel have a different channel in that menu you screenshotted?

[fallow heron]

Same channel

[atomic solstice]

if they all have logs_ticket then it will always open only one

every panel needs to have a different channel

[fallow heron]

Hum... let me try

[atomic solstice]

are you getting any errors?

[sage iris]

When clicking the close button, it does a little loading thing on the button for half a second then goes back to close. (Obviously doesn’t close the ticket)

If I rename or something it says application can’t respond, the bot was accidentally kicked earlier - might this be why?

[atomic solstice]

Can you check the permissions inside those ticket channels if tickettool has access to them and has View Channel, Manage Channel & Manage Permissions as there?

[sage iris]

It does

[fallow heron]

Omg thank you so much, it works!!

[iron night]

Gave +1 Rep to @atomic solstice (current: #21 - 340)

[atomic solstice]

no problem

[atomic solstice]

hmm, please try to run /debug in any of those tickets

@sage iris I can see you tried the debug in one of those tickets. Ticket Tool is missing the View Channel permission in the ticket. Please make sure to change that permission for the bot to

[sage iris]

Yeah, I noticed that and I've fixed the issue. Thanks

[atomic solstice]

without that permission the bot cannot see your message hence doesn't respond

[atomic solstice]

no problem

[sage iris]

Thanks @atomic solstice

[iron night]

Gave +1 Rep to @atomic solstice (current: #21 - 341)

[atomic solstice]

[mighty crag]

Hello can help me?

[stiff lintel]

I cant make a support ticked in GAG server

[mighty crag]

okay

[humble sequoia]

━━ No pedo's inquiry has been moved to a ticket ━━

[haughty drift]

I need help making a ticket

[storm dagger]

How get ticket???

[charred echo]

How do I specify what category that tickets are sent to?

[turbid trout]

someone can help me with this? so when i choose the other menu, it keep opening the general request, even tho im choosing the partnership option

[lime vector]

Hello!

Is anyone able to point me in the right direction as to where I control whether players / community members can close their own tickets? I've scoured the dashboard and I'm sure I'm being blind somewhere!

Thank you!

[storm dagger]

@humble sequoia et Tool#6207 how to unban a game from tickat, maybe give a snare?

pls

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[atomic solstice]

Hi, please follow the embed above on how to specify the category

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[atomic solstice]

Hi, you can doublecheck using the embed above on how to correctly set this up.

Every option is a different panel so make sure you actualy select a different panel in the dashboard as I assume some of if not all the options have the same panel selected

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Configs Editor, all button configurations can be found in the Button Options menu! You can also find their settings under the editor of each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[atomic solstice]

hi you can follow the embed above, you can find the close button option there and change which roles can and cannot use it, simply having Support Team Only as and no other rles in allowed or disallowed will make it so everyone in the ticket can close it

[atomic solstice]

Hi, you are in the wrong place, we are a support server for the Ticket Tool bot. We aren't affiliated with any games

[tall mesa]

hi can someone help me with this issue neeed to fix it pls

@atomic solstice

[atomic solstice]

Go to the dashboard -> your server -> Panel Configs (on the left) -> Click on Buttons -> Click on Create Ticket and make sure Support Team Only is

[tall mesa]

then how will my support team view

[turbid trout]

im using dropdown from sapphire and ticket tool, it is the same to setting it?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[atomic solstice]

here is how you give your team access ^^

[tall mesa]

k ty lv u

thanks @atomic solstice

[iron night]

Gave +1 Rep to @atomic solstice (current: #21 - 343)

[atomic solstice]

no, sapphire has their component system where you pick an action for each dropdown, with ticket tool in the dropdown you can select which panel it creates a ticket for

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[atomic solstice]

more info in this embed ^^

[atomic solstice]

no problem

[turbid trout]

thanks man

[atomic solstice]

no problem

[vernal oyster]

Is the bot down 😭😭

[atomic solstice]

Do you get any errors when trying to use commands or does the bot show up as offline in your server?

[vernal oyster]

It said interaction failed or something i tries doing it many times both the button and the command didn't work

But I don't need it now thanks for your support 💗

[atomic solstice]

try using the /debug command in the same channel where you got the error in

[atomic solstice]

oh ok then, the bot was probably just missing view channel or send messages permission

[vernal oyster]

Oh no i revamped the server 😜

[wooden gulch]

Witiz dis ??

[atomic solstice]

Like it says, the Ticket Tool role doesn't have the View Channel or Send Messages permission in the channel you are traying to send the panel to

make sure it has both of those permissions

[nova iris]

hi

does anyone know if premium counts for multiple servers

or just 1 server

[atomic solstice]

1 server only

[nova iris]

oh

[nova iris]

how do I transfer premium to another server?

[atomic solstice]

It's based on how you bought it, if you bought it from within discord by clicking on the bot and clicking the Store button then the only way is to cancel your subscription and resubscribe on the other server.

If you bought it from our website you can freely move it between servers without the need to cancel and re-subscribe

if you bought it from the dashboard you should be able to see your subscriptions by clicking on your profile -> subscriptions

[humble sequoia]

At this time Discord App Subscriptions do not support transferring subscriptions between servers. If you would like to transfer your current premium subscription to a new server you should cancel and resubscribe within the new server. For more information on canceling your subscription, run $cancel.

Note: If your subscription is less than 5 days old you can request a refund through Discord Billing Support, for more information on this process, run $refund.

$premtransfer

[atomic solstice]

here is more detail for if you bought it via discord ^^

[nova iris]

Ok thanks I bought it via the website

[high glade]

Its not letting me make a panel saying the application did not respond

[atomic solstice]

Try to run /debug in the channel you are trying to send the panel in

[high glade]

Nvm it like just now started working

[keen peak]

Hi

[twin umbra]

How do i set it up like that so whenever someone creates a ticket it will be moved to a different catergorie

[foggy pike]

Is there a way if a server uses ticket tool and I create a ticket in that server (and its closed now) is there a way for me to view the messages sent in the ticket?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[atomic solstice]

You can follow the guide in the embedded above

[atomic solstice]

If that ticket is closed and two step ticket is enabled the support team can still read the messages, if it has been deleted then the only way to see the messages is if the server had transcripts enabled and someone from the staff tram saved a transcript manually or the server had auto transcripts setup.

If you are only a user in a server then the only way is for you to contact the server support team there and ask if they had a transcript snd if yes if they could provide it

[foggy pike]

So for me as a random discord user there is no actual way to get the transcript myself?

Im also on a different server using a different ticket bot, there I could just go to their website login and see the transcript where I was part of as a user, so I thought maybe you have something similiar, some way of doing it

[atomic solstice]

only way to get it is if they have a feature Dm transcript to user on close enabled. or if they send it to you manually

[foggy pike]

I understand

[atomic solstice]

nope, no way of doing it through the site since we don't store the transcripts ourselves. All transcripts are stored in the server you made a ticket in if they have it enabled or if they saved it manually

[foggy pike]

yeah I see

probably that other ticket tool/website stores the transcripts on their website or smth like that

anyway its not that important

thx for responding

[atomic solstice]

no problem

[stuck mesa]

hello, i need help real quick. i’m trying to make a specific role able to see the tickets of a specific panel, however i’m unable to. for context

the tickets of two different panels are under the same category, but this specific role can only see the tickets of only one of the panels

[wooden gulch]

طبعًا! ها هي الترجمة الاحترافية للرسالة ديالك بالإنجليزية:

---

Hello,
I tried to open a ticket in the support channel, but I keep getting a "Rate Limit" error and no ticket is being created.
I waited and tried again several times, but the issue is still there.
Could you please help me or open a ticket manually for me?
Thank you very much!

---

Hello,
I tried to open a ticket in the support channel, but I keep getting a "Rate Limit" error and no ticket is being created.
I waited and tried again several times, but the issue is still there.
Could you please help me or open a ticket manually for me?
Thank you very much!

??

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[atomic solstice]

you can follow the embed above on how to give specific roles access to tickets

once you set this up they will be able to see any new tickets created after this change was made

if you want to test it out test it with an alt account or with one of your staff members, don't use the view as role feature as it's not accurate

[paper night]

Can a panel have multiple buttons?

[fast isle]

any solution please?

[nova iris]

yes I'm having the same issue rn

[fast isle]

@atomic solstice help us please

[nova iris]

Nvm I solved it you have to invite the normal ticket tool into the server if you don't have it

[fast isle]

I have it, but the same issue

i have pre. and normal one, but it still the same issue.

idk why but no problem i will wait for admin

[ruby finch]

Hi, I'd like to know if it's possible to ensure that discord members can write their tickets before a ticket is created.

We have quite a few members who open a ticket but don't ask any questions, so we'd like them to be able to ask questions before the ticket is opened.

Is this possible?

[cold prawn]

Need help making something like this

[frozen trout]

Pls ban acc

[humble sequoia]

@frozen trout

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[frozen trout]

Sorry

[grizzled summit]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[grizzled summit]

@wooden gulch ☝️

[mental copper]

When I create a ticket why does it say interaction failed?

[wise crag]

Im approved member but have no access to member features

[woeful dust]

Hey so I'm tyring to delete ticket, and it just deletes the messages but not the tickets

[mental copper]

When I create a ticket why does it say interaction failed?

@atomic solstice

[mighty hound]

Como compra vip

[mental copper]

When I create a ticket why does it say interaction failed?

Is anyone gonna answer

[woeful dust]

damn bro, wait ur turn. ppl are probably busy

[grizzled summit]

If you need direct support from our team please utilize #🎫│make-a-ticket .

This channel is for community support.

[normal remnant]

Hey is there any variable for the support team roles?

[hollow thistle]

is there a limit to how much characters we can include in the embed message?

[obsidian salmon]

Hey guys! How do I make the tickets using the ticket tool app?

[shy lodge]

Howdy! We happen to have both the free and paid bots (grey icon and gold icon) in our server. Is this necessary for the bots to work correctly?

[jade topaz]

how do i remove the text that shows roles

[high verge]

How do i add 3 create panel buttons?

[high verge]

Windy-Times how do i add 3 create ticket panel buttons?

[night oriole]

What I need to do if I can't check my dashboard?

[austere forge]

Yep, limited to 250 characters with free version

[austere forge]

Refer to the embed below, this is a quick guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

How did you subscribe to premium?

[austere forge]

Refer to the embed below please

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Could you provide your server ID /name please

[formal juniper]

Hey! I am trying to delete a panel made with ticket tool with the /setup command, however when I select "Yes" in the dropdown, its giving an interaction failed. It also gives this when I select "No". Am I doing something wrong?

[austere forge]

Please use our website to do this, it's easier than the slash command

[humble sequoia]

https://tickettool.xyz/manage-servers

[formal juniper]

Alright!

[spare birch]

Hi

I don't know English very well.

That's why I'll talk with translation

I want to set up a ticket system with your site, which I have set up before. Although I have the owner role on the server, I received a warning saying that you do not have access to this server. However, all my permissions were open.

Can anyone help me?

[austere forge]

Could you provide your server ID /name please

[spare birch]

I don't know how to give the server ID but its name is Best League #YENİDEN

[austere forge]

Alright no problem

Could you run the command /permissionlevel on your server where you try to acces it and tell me what the bot replies to you?

[spare birch]

Of course

What does this mean?

[austere forge]

Thanks for the screenshot, as you have Level 0 you can’t access the Dashboard. You either need the Administrator permission or a Dashboard role

You must ask the server owner to do this

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 16, 2025, 11:30 AM

[spare birch]

As you can see, the administrator permission is already open.

[austere forge]

Please make a screenshot of your roles?

[spare birch]

None of the others have administrator permissions.

[austere forge]

Try to refresh our website, and re-try to access it please

[runic peak]

I'm trying to access dashboard but I can't, it keeps telling me "whoops, too fast, please try again in a few seconds" when I try to sync it, I'm so confused????

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[spare birch]

Same thing again

[austere forge]

I'm going to move you to a ticket to see what's wrong, one moment

[lyric trench]

how to make ticket mention the person who opened it automatic ?

[austere forge]

By default, the user who opens the ticket is already mentioned

[lyric trench]

alright thank you

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1104)

[formal fiber]

I’m super confused on 1. How to find the url for
“Update sent panel (discord format)
Update your panel message without having to resend it using the message link to select the panel of your choice

And 2. Why when I try to send the update does it tell me this

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

Not sure what it means by invalid emoji since I only used to emoji that automatically come with the open and close buttons.
Is there like a how to somewhere to see what I’m doing wrong?

[austere forge]

1. This is the link from the message to the Ticket tool panel.

2. Refer to the embed below please, if you don't figure out, let me know!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[formal fiber]

Okay I’ll try this! Second question, when I hit send it says “ticket tool doesn’t have permission to view or send into this channel”

But I made sure ticket tool has access to see the channel and category, as well as send messages

[lyric trench]

how to mention someone in ticket when its open

[lyric trench]

give tickettool permission in your server

[austere forge]

In the channel you try to send it, does Ticket tool send a message?

[lyric trench]

how to mention someone in ticket when its open

[austere forge]

With the {user} variable in your Ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[formal fiber]

I have 5 other ticket panels, so ticket tool has all the permissions that are neccesssry

And yes it does! It sends me this even though I used to drop down menu to choose an emoji

[lyric trench]

this will mention the person who opened it i want mention someone like owner

[austere forge]

Please see the embed I sent previously ⬇️

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lyric trench]

done , thank you

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1105)

[lyric trench]

how to set banner in the ticket

like the flags banner here #🎫│make-a-ticket

[austere forge]

The ETA image or the emoji in the buttons?

[lyric trench]

i think its called emped image

[lyric trench]

like this

[austere forge]

You need a premium subscription for this

[lyric trench]

alright

[lyric trench]

how to do it then ?

[austere forge]

For both the Ticket and the Panel message, you must insert the link to your image in the field IMAGE URL

[trim quartz]

I tried to delete my panel and this happened?

And I can't delete the panel because of this, it shows up when I click on save.

[lyric trench]

why the claim button not appear

when someone open ticket

[austere forge]

It's just a security measure to prevent you from accidentally deleting all your panels.
If you'd like to delete your last/only panel, please create another panel first before deleting the previous one

[austere forge]

Refer to the embed below please

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[lyric trench]

done , thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1106)

[trim quartz]

Any way to bypass this?

[austere forge]

No

[trim quartz]

Alright thanks mate

🤨

[austere forge]

No problem! Thank you for choosing Ticket tool

[trim quartz]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1107)

[bold drift]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

how to fix this issue

i have given all the permissions

[shy lodge]

I'm not sure, I don't own the server or run the bot, just doing research on why we have both bots in our server. One of the owners brought up that we keep the grey bot in the server because it has old transcripts on the old bot, can these be migrated to the new one?

[long fractal]

Hey there, Please go to Ticket Channel Permission -> add member -> Add Ticket Tool -> Give him view and send message permission.

[raven imp]

@long fractal لازم انجليزي ؟

[long fractal]

لا بساعدك انا تفضل وش المشكله

[raven imp]

والله ودي اسوي تكت ما عرفت 😕

[long fractal]

تقصد تدخل البوت وتزبطه في سيرفرك صحيح؟

[raven imp]

يب

[long fractal]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[long fractal]

تفضل اخوي فوق فيه جميع التفاصيل

[raven imp]

شرايك تجي خاص عشان اشرح لك الموضوغ

الموضوع *

[long fractal]

ممنوع الله يعافيك اشرح هنا براحتك

وبساعدك

[restive condor]

Hi there, could you make a ticket about this please #🎫│make-a-ticket

And we'll take a look for you

[serene trellis]

Does someone know why tickettool doesnt show my server on the Dashboard ?

[raven imp]

لو ابي اسوي تكت وداخله امر مثل القسم انه ما يخرب او اساله

فا أنا ما عرفت تقدر تفيدني بفيد

؟

[long fractal]

فهمتك يعني القسم لازم بالتمام ما يخرب ولا حرف صحيح

[restive condor]

Hi there, please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[serene trellis]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2406)

[restive condor]

No problem!

[raven imp]

لوالله الحين مثال سويت تكت وأبيه يطلع للاونريه فقط الادارة العلياء يمدي ؟

[long fractal]

ايه نعم يمدي

[raven imp]

وأقدر اخلي داخله امر مثال +نداء @raven imp مثل كذا ؟

[raven imp]

والله ياعيوني ودي انك تشرح لي

[long fractal]

ولا يهمك

$help

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[long fractal]

@raven imp اتبع الخطوات التاليه

تفهم انجليزي؟

[raven imp]

لاوالله عشان كذا اقولك تعال خاص 🥲

[long fractal]

@restive condor Can you send this format but in Arabic language if there?

[long fractal]

تمام وانا اخوك روح للموقع المخصص للبوت واختار السيرفر والتكت بعدها روح الى قسم General بعدها اختار رتب الادمنيه او الرتب الي تبغاهم يشوفون التكت في خانة Support team roles

[raven imp]

جزاك الله خير 🫀

بجرب وبرد لك خبر

[long fractal]

اللهم امين بس اذا ما عليك امر اذا خلصت اكتب thanks وسوا لي منشن يفيدني

[raven imp]

من عيوني

THANKS @long fractal 🤍🫀🫀🫀

[iron night]

Gave +1 Rep to @long fractal (current: #87 - 12)

[long fractal]

يحبيبي تسلم

[raven imp]

الله يسلمك

[restive condor]

Not with /help tags unfortunately

[long fractal]

No need for it.

Thanks

[restive condor]

[cloud bloom]

Trying to integrate discohook with ticket tool since the bot allows people bots to execute the $new command with the userid, But when I use to send the message using a webhook, Doesn't create anything or send a message in reply, Trying to use sapphire, Same result.

[restive condor]

Hey there! Please ensure you whitelist the bot's ID

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[cloud bloom]

I've done both.

[restive condor]

Have you also enabled command style tickets and selected a channel?

[cloud bloom]

Yep

[restive condor]

Alrighty, and could you use the /debug command in that same channel please

[cloud bloom]

Alrighty

[cloud bloom]

Hmm, Weird

Just uhh ignore my past attempts 🥀

[restive condor]

Ticket Tool seems to be missing the VIEW CHANNEL permission for that channel

[cloud bloom]

Tried it again and still doesn't work.

I even moved the bots role to the top

[restive condor]

Use the command once again please

[cloud bloom]

Here's the link || it asked me to give it to you ||: https://discordapp.com/channels/509192800865353738/662692902245498910/1384219247411986522

Nvm no access

[restive condor]

Wonderful, it should work now

Please give it a try

[cloud bloom]

The commands work but when I try making discohook execute the message using a webhook, It doesn't create a ticket. Does this ONLY works with a bot or does it work with everything?

[restive condor]

No, it should work with a webhook as well. Please screenshot what the webhook is sending

[restive condor]

Please make sure you're using the correct ID for that webhook

If you go into the 'ticket manager' profile, as if it was a normal user, you should be able to copy it

[cloud bloom]

I need to enter the webhook ID instead of the bot ID?

[restive condor]

Yes

Webhooks don't have bot IDs

[cloud bloom]

Just rhe ID right? Not the link?

Excuse my horrible grammar

[restive condor]

Just the ID

[cloud bloom]

I dont think it works with webhooks. I tried with the webhook ( sent by discohook which uses the webhook ) and it did not create a ticket but it worked when I did the $new command.

[restive condor]

It does work with webhooks

[restive condor]

Please see my message here on how to get the ID

[cloud bloom]

I did enter its id. I got the id using discohook utils using the /webhook info command. Here's a video

[restive condor]

By doing that you copied the Discohooks Util's ID. Please try the way I outlined please

Go into the webhook's discord profile

[cloud bloom]

The id is the same code-

[coarse iron]

how do I close a ticket please?

[restive condor]

Interesting. It defintely does work as I've just tested it. Could you please #🎫│make-a-ticket

You can provide a server invite there

[cloud bloom]

Ofcourse

What type?

[long fractal]

Hey, Click on close ticket in the ticket channel.

[restive condor]

English would be great

[coarse iron]

I dont have ticket channel

[cloud bloom]

Created!

[long fractal]

Then you don’t need to close a ticket if you don’t have one

[coarse iron]

So what is the ticket for?

[long fractal]

If you have any problem you can create a ticket in #🎫│make-a-ticket , But if you don’t have any ticket you don’t need to close a ticket.

[coarse iron]

Okay

[cold prawn]

How do you add a picture on the side?

[restive condor]

Hey there! You can use the ''THUMBNAIL IMAGE URL'' field for that

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[cold prawn]

Tyy! I also need help relocating tickets so that they open in a specific category

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[restive condor]

See above please ^

[cold prawn]

Ty!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2409)

[restive condor]

No problem!

[cold prawn]

@restive condor sorry to bother you, but I did the steps for where ticket will be opened. I updated the panel but still won’t open the tickets to where I choose them to be opened from.

Oh sorryyy for pinging ya btw

[restive condor]

Make sure you've selected a category for the correct panel(s)

[cold prawn]

Ok and do you know how to get an image url? I’ve been trying and pasting it onto the panel so it shows on the panel when it’s sent to the channel, all it shows is like a question mark.

[restive condor]

You can upload the image someplace like https://imgur.com and use that image link

[cold prawn]

Tyyyy! I really appreciate it!

[restive condor]

No problem!

[cloud bloom]

Is the suggestion bot offline or not usable anymore?

[humble sequoia]

Noirvaze ツ's issue has been solved in another channel.

[ruby finch]

Hi, I'd like to know if it's possible to ensure that discord members can write their tickets before a ticket is created.

We have quite a few members who open a ticket but don't ask any questions, so we'd like them to be able to ask questions before the ticket is opened.

Is this possible?

[restive condor]

Hey there! Of course, see below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Please let me know if you have any questions 🙏

[hard star]

my bot is telling me it’s missing perms so it can’t open tickets but it has all perms 😭

[restive condor]

Hey there! Make a #🎫│make-a-ticket please

[ruby finch]

It works ! Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2410)

[restive condor]

Glad to hear that!

[cold prawn]

Can someone help me? Literally tried every url I could and the picture still won’t show

[restive condor]

Hey there! You must use the Direct URL to the image. That seems to be the wrong URL

Open the image on imgur > Right click on it > Open in new tab > Copy that link

[cold prawn]

Ok tysmmmm

[restive condor]

No problem!

[cold prawn]

Dan hey sorry but do you think you could do it for me? I’m on mobile and don’t have any computer on me rn.

[restive condor]

Sure, please post the image here

[cold prawn]

Ty here ya go

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2411)

[restive condor]

Sorry, I mean post the previous imgur link

[cold prawn]

Oh okk

https://imgur.com/a/CbsrIMj

[restive condor]

https://i.imgur.com/hXUwSL7.png

There you go

[cold prawn]

Tyyy!

[restive condor]

No problem!

[lusty tiger]

Nao consigo logar no site

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[cloud bloom]

Is there a text limit when editing the panel message? Im trying to copy and paste a message but it just gets cut not even half way.

[restive condor]

Hey there! Yes, there is a character limit of 250 with the free version

[cloud bloom]

Ah ok

[shell rose]

Hilfe ich werde one Grund gefangen genommen

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[tawny peak]

When I use Sapphire bot for my tickets with Ticket Tool, it made it so it @s the sapphire bot and not the person who opened the ticket, so the person who needs help wont see their ticket please help me fix this

[restive condor]

Hey there! Sapphire must include the user ID of the person that's trying to open a ticket, in the command usage

[tawny peak]

Do you know where I can find the command usage?

[restive condor]

The command usage is the message Sapphire sends

So you must edit it on the Sapphire Dashboard

So it includes the user ID instead of mentioning Sapphire

[nova jetty]

Hey I am wondering were I find this link to update my ticket panel on my sever I just created

Ignore the link is the box already @restive condor @covert swallow

[tawny peak]

Where can I find this in the dashboard so I can change it

[restive condor]

Hey there! You must use the message link to the current message there, not a server invite

[restive condor]

You will need to ask that in Sapphire's support server

[nova jetty]

How do I get the ID of the message and were is the message BTW I am on mobile

Sorry I am new to trying this

[restive condor]

Hold down on the message you're trying to update on Discord > Copy Message Link

You can simply just re-send your panel rather than updating it though

[nova jetty]

What message

Like I never got a message

[restive condor]

Then there's nothing for you to update

Send your panel instead please

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[nova jetty]

But I changed somethings because I can't make a ticket and it says this

Does that change anything

[nova jetty]

Ok I sended it again but it still says the same thing and I did what is told me to do I think maybe I did it wrong

[stray sail]

How am I allowed to see all the tickets I opened and the transcript?

[restive condor]

Go to your Dashboard > Panel Configs > Category and select one category only

[restive condor]

Hey there! No, you will need to request transcripts from server staff

[stray sail]

Kk ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2412)

[restive condor]

No problem!

[nova jetty]

Look I did that and now it is saying this It didn't say this before so help pls

Bottom conner

[restive condor]

You don't need to re-send your panel

Just do as I say. Did you update the categories?

[nova jetty]

Oh so ok I did delete the channel that the ticket was going into because I re sent it after the first one didn't work but them the second ome didn't work so I deletes it and make a new one

And ya I think

[restive condor]

Great. Now try to open a ticket, and screenshot the new error message

[nova jetty]

Says this

It is the same thing I think

[restive condor]

Can I get your server name please

[nova jetty]

Check dms

[restive condor]

Please don't DM staff members. I just need the name of your server or its ID

[cold prawn]

Dan do you know how to give a specific role to view ticket upon them being opened?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hi! Of course, see above please ^

[cold prawn]

Ok ty!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2413)

[nova jetty]

Ok it is EXTREMELY FUN GAMING CLUB

Or 1384232577887375533

Is the id

[restive condor]

Please give Ticket Tool all the following permissions for your 'Tickets' category:

✅ - View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Permissions
✅ - Manage Channels
✅ - Manage Messages
✅ - Read Message History

[nova jetty]

We're do I do that

[restive condor]

Hold down on the category's name > Edit Category > Permissions > Add Ticket Tool > All those permissions

[nova jetty]

Which one is it if it is this

[restive condor]

It is not there. Please go to your Discord server, to the channel list

[restive condor]

and then ^

[nova jetty]

Ok I did all that

[nova jetty]

Ok I opened one and I am trying to close and says this

What do I do

[nova jetty]

Hello

@restive condor

Oh ok

I got it

Tysm like you helped me so much

[restive condor]

[feral talon]

Anone know how to do this?

[restive condor]

Hey there! You will need to create one panel per button option, so if you'd like 4 buttons you will need 4 different panels.

You can then combine all your panels following the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[royal portal]

@restive condor

I need help i will one ticel tool register to my chanel

[coarse iron]

.

[restive condor]

Hi there, see below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[royal portal]

@restive condor

Can you comming to my server?

[restive condor]

No, I can't set this up for you unfortunately

Let me know if you have any questions though

[royal portal]

why bro

[restive condor]

I just can't

[royal portal]

Ok

Gn

[grizzled needle]

Hi

What's the permissions I need for normal users to open a ticket normally?

[jade topaz]

how do i make a dropdown menu with all of my tickets

[grizzled needle]

Bro do u know what is the problem @jade topaz

Pls any one

[jade topaz]

To let regular members open tickets with Ticket Tool, make sure the ticket panel channel is visible and usable for them. They should be able to see the channel, send messages, and use buttons or commands to start a ticket. The category where tickets appear should be hidden from general view, so only staff and the person who opened the ticket can access it. The bot should have full control over channels and roles to create and manage tickets properly. When a user opens a ticket, the bot automatically sets it so only they and the assigned staff can see and use it.

[grizzled needle]

Yeah everything in permissions is in its place

And still I don't have permissions
Like I don't even have the permission to open a ticket yk?

[jade topaz]

If all permissions are correctly set and you still can't open a ticket using Ticket Tool, the issue is likely related to the panel configuration. Sometimes, panels are restricted to specific roles, meaning you won’t be able to open a ticket unless you have that role assigned. Additionally, if the bot is offline, lacks permission to send messages in the channel, or if the panel is misconfigured or linked to an invalid category, the ticket won't open properly. It's also possible that a cooldown or ticket limit is preventing you from opening one. To resolve this, double-check that the panel allows your role, ensure the bot is online and has full access in the channel, and consider recreating the panel to refresh its settings.

[grizzled needle]

Alright so what do I have to do? Give members roles administration

[jade topaz]

No, you do not need to give members the Administrator permission to open tickets. Instead, make sure the panel channel allows members to view the channel, send messages, and interact with buttons or slash commands. In the panel settings, ensure that there are no role restrictions preventing them from opening tickets. The Ticket Tool bot must have full permissions in both the panel channel and the ticket category to function correctly. Giving Administrator to regular members is not recommended, as it grants full control over the entire server and can lead to security risks. Only the bot needs elevated permissions, not the users.

[grizzled needle]

This is additional roles permissions and I still don't know why

They can see channel and send messages but they can't open a ticket

[jade topaz]

If you're seeing an "additional roles permissions" message and still can't open a ticket, it's likely that the panel has been set to require a specific role in its settings, and your role isn’t included. Even if you have all the correct channel permissions, Ticket Tool panels can have internal restrictions that override those, blocking users without the assigned role from opening tickets. To fix this, the server admin or someone with access to the Ticket Tool settings should check the panel configuration and either remove the role restriction or add your role to the allowed list. This is done through the /panel command.

[grizzled needle]

So how do I know in the dashboard what permissions I set

I mean not the permissions place

Does that have anything to do ?

Like I just don't know

[jade topaz]

In the Ticket Tool dashboard, you can check what roles are allowed to open tickets by going to the Panels section and selecting the panel you want to review. Inside the panel settings, look for the “Allowed Roles” or “Additional Permissions” section—this is where you’ll see which roles are required to use that specific panel. If no roles are listed, it means everyone with access to the panel channel should be able to open a ticket. If roles are listed, only those users can interact with the panel, even if others have normal Discord permissions in the channel.

[grizzled needle]

Alright so everything in its place

So why

[jade topaz]

did it open?

[grizzled needle]

No

Is that a bug

I don't understand because that never happens I don't wanna give members so many permissions

[jade topaz]

If everything appears to be in place—your role is listed under the allowed roles in the panel, the bot has full permissions, and the channel permissions are correct—yet you still can't open a ticket, the issue might be with a hidden conflict such as a cooldown, ticket limit per user, or a global permission override set by the bot or another bot in the server. It’s also possible that the panel is broken or outdated and needs to be recreated. In rare cases, Discord’s own permission caching may cause a delay, so refreshing your client or rejoining the server might help. Reviewing the panel’s full settings or testing it with an alternate account can also help confirm whether the issue is user-specific or panel-related.

[grizzled needle]

Wait how do u type all of that

[jade topaz]

voice typing

[grizzled needle]

Sk everything is correct.
So the member its self can't open a ticket

So opening ticket need permissions

when did I even set that

[jade topaz]

If everything is set up correctly but the member still can’t open a ticket, it usually means the issue is on the user’s end. This could be because the user has reached the maximum number of tickets allowed, is affected by a cooldown preventing new tickets, or is blocked by the bot due to previous actions or restrictions. It’s also possible the user’s Discord client is not updating properly, so asking them to restart Discord or try on another device can help. In most cases, when all settings are correct, these user-specific limits or glitches are why they cannot open a ticket.

[grizzled needle]

😭

Why me

@jade topaz
So the issue is in the server and not in dashboard or member permission?

[jade topaz]

Yes, if all dashboard settings and member permissions appear correct, the issue is likely on the server side rather than with individual permissions or the dashboard. This could be due to server-level restrictions, conflicting bots, category permission overrides, or limits set within the server that block ticket creation. It’s important to review server-wide settings, check for any other bots or moderation tools that might interfere, and verify that the ticket category and channels are properly configured without hidden permission conflicts.

[grizzled needle]

Alr thank you

thank @jade topaz

[iron night]

Gave +1 Rep to @cunning ferry (current: #394 - 1)

[jade topaz]

how do i make a dropdown menu with all of my tickets

[grizzled needle]

Sorry but i don't know

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Let me know if you have any questions 🙏

[restive condor]

Hey there! Could I get your server name or ID please

[grizzled needle]

Sure !

1376175133072298006

I'm currently not in my admin acc

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please disable Support Team Only

[grizzled needle]

Where is panel configs

@restive condor sorry for mention

sorry

[restive condor]

Scroll up, go into 'Buttons'

[grizzled needle]

Thank you so much @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2414)

[grizzled needle]

🙏 I wish you good luck

[restive condor]

No problem!

[grizzled needle]

Sir can you close my ticket

#1384306418005573823

[restive condor]

Yep

[grizzled needle]

And thank you again

[restive condor]

Anytime!

[jade topaz]

i did everything, and it still doesn't work

[flint kestrel]

is transcripts sending automatically when you close a premium perk? or am I missing a button?

[restive condor]

Perfect, now simply send your panel

[restive condor]

Hey there! Yes, automatic ticket transcripts are a premium feature

[jade topaz]

how do i do that

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[restive condor]

See above please ^

[flint kestrel]

what set of permissions am I missing? I have checked in the channel, it has the correct permissions and the bot also has the correct permissions. so this is frustrating

[restive condor]

Hey there! Ticket Tool seems to be missing the VIEW CHANNEL & SEND MESSSAGES permissions

For your tickets category

[flint kestrel]

haha literally figured it out right after sending this lol

[restive condor]

No worries!

[rustic compass]

Is there any way to get the transcript knowing a ticket id? I wanna make the bot send the user a transcript auto of the ticket when its closed, and somehow, save the id to make able to get transcript in the future again just with that or something like that

[royal portal]

Why!

[high thicket]

how do i delete tickets

[restive condor]

Hey there! What exactly do you mean?

[high thicket]

i need to delete tickets from my server because i have max

[restive condor]

Hey there! It seems like your account is not verified. Double check you have a phone number & email verified.
If you're still having issues, contact Discord Support https://dis.gd/request

[high thicket]

tickets

[noble tangle]

is there a way to send a panel with just the button? no embed or message above it?

[restive condor]

No worries, are you looking at bulk deleting all tickets without saving transcripts?

[high thicket]

yes

[restive condor]

Hey there! Removing the embed message completely is a premium feature

[restive condor]

Alrighty, and are you the server owner?

[high thicket]

yes

[restive condor]

Hey there! By ticket ID you mean the channel ID?

[high thicket]

yes

[restive condor]

Perfect, then you can simply use the /purge command on your server

[rustic compass]

Yes

[high thicket]

ty

[restive condor]

Yes, you should be able to look transcripts up by channel ID already (by default)

[rustic compass]

How do I ask ticket tool to make me the transcript of a ticket channel ID? Just the id, not name

[restive condor]

I'm unsure what exactly do you mean. Could you screenshot perhaps?

[noble tangle]

well is there a way to add a panel to an already existing message via id?

[noble tangle]

/transcript channel:id

[restive condor]

Unfortunately not

[noble tangle]

🥹

[elfin tangle]

🇺🇸Hiii i tyy to make a ticket on server ofc forsaken(roblox game) because i banned, and error 600 is occurring where i am not able to make a ticket, could someone help me? 😛

🇧🇷)olá! Eu estou tentando fazer um ticket no server ofc de forsaken(jogo do roblox) pois fui banido , mas está ocorrendo o erro 600 toda vez que eu aperto em criar tickets , alguém poderia me ajudar?:P

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worn matrix]

how do i make a welcome msg in the ticket thing

@restive condor help me chuzz

oops

[remote token]

I need help

To get a giveaway

I created a ticket but no responses

[frozen kiln]

Please help me whenever I submit a ticket in a forsaken named game server it shows only two
Failed to make an apeal
Discord limit something please help

[tough plover]

Can someone help me i need to make a ticket for blue lock rivals slot bug

[thorn compass]

Hello, Is it normal that I don't have the manage server option in the site?

[slender ravine]

when will my fortnite support ticket be reponded

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[long fractal]

Hey there, You can’t access a server site in ticket tool without having permission in that server.

[worn matrix]

day 25 on asking for help

[long fractal]

Hey, How may I help?

[worn matrix]

this

[long fractal]

You can do this by going to the Panel Config > Messages > Edit Ticket Message

[worn matrix]

thanks babe

[iron night]

Gave +1 Rep to @long fractal (current: #84 - 13)

[lone cloud]

Is this how I get my slot my payed for?

[worn matrix]

can u do a tutorial im newgen 🫩

[long fractal]

Now I can’t sorry, You can do this by the website

[worn matrix]

WHAT

[proven owl]

Does anyone know how I can give ticket permissions to my mod

In my server

[worn matrix]

HOW DO I MAKE IT AUTOMATICALLY SAVE TRANSCRIPS

i dont wna manually click that bs

someoknene helppppp

[modern spruce]

hey support, i receive ticket from client, but they unable toupload file from the "ticket", how can i enable this function?

[velvet meteor]

I clicked on create a ticket and this happened what i should do

Pls help me or dm me

[whole kite]

wat this mean

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[long fractal]

Hey, check this out

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[long fractal]

Hey check this out

[worn matrix]

i'm on mobile

[long fractal]

Hey, Can you send the full picture of the error

[long fractal]

Explain more.

[long fractal]

You need to wait until the rate limit gone.

[whole kite]

how

[long fractal]

This happens when you open a lot of tickets at the same time or the bot having some issue at the moment ( You need to wait until the rate limit gone )

[whole kite]

its been like that for months

[long fractal]

I can’t do anything for it you need to wait until the rate limit gone.

[whole kite]

grrrrr

[velvet meteor]

I bought loki cosmetic and didnt recive it and charge me for 800 robux

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[long fractal]

^

[velvet meteor]

Then created a ticket and it send me tho this server

[coarse iron]

If I close my ticket, could I get another one?

[keen peak]

How I can recover my account back

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[coarse canyon]

How to get my panel id?

[long edge]

How did I use ticket bot for support in my server

[twin sparrow]

hy guys..do you know how to set to mention support automatic in ticket ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey there. Please refer to the guide above ^^

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[versed meadow]

so how do i fix the ticket tool when it says this application did not respond?

[worldly helm]

Hey there. Please refer to the guide above ^^

[worldly helm]

Hey there 👋 Please try doing the /debug command in that channel.

[worldly helm]

Dashboard --> Panel Configs --> On the top you'll see a dropdown menu with your panel name. It for example says 1 | xzy. If you want the panel ID for the panel called xzy its 1, because it says 1 | ...

[versed meadow]

when i did the debug cmnd it still says this application did not respond

[worldly helm]

Okay. Give me a second please!

The bot is missing the Send Messages permission for the channel called 🫟│jxvi’s-ᴏғғɪᴄᴇ

[twin sparrow]

@worldly helm i mean...i want to make role example "ADMIN" . i want every time tiket open, role ADMIN will automaticly mention so i can get notification

[worldly helm]

[versed meadow]

@worldly helm ok i fixed it but now i kinda just got a question so when i do the cmnd /new wich creates a ticket it literally just creates one what cmnd do i use to get it to where members can just click it and it creates one for them?

[worldly helm]

As a button?

[versed meadow]

yes

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[worldly helm]

Follow these two guides^

[twin sparrow]

@worldly helm how about to mention username? i tried mention role, but notification still not appear? pls help

[quasi mortar]

#🎫│make-a-ticket

[lethal spoke]

Hi

[humble sequoia]

━━ RORA's inquiry has been moved to a ticket ━━

[lethal spoke]

@worldly helm I am a exchanger and in my server i did increased my security for exchanging but due to some reasons my discord account got suspended and my ticket and transcript got wiped with the account i please you to give me a backup if you guys have of that transcript its so valueable for me.. Any sort of idea how can i get the transcript 🥲

[sage flower]

Why is there no reason?

[restive condor]

You've already been told it's not possible

[restive condor]

Hey there! Please try the /debug command in that same channel

[jaunty depot]

عندي مشكله

[tall haven]

رح

السلام عليكم عندي مشكله فالمنشن مع انه بالداشبورد شغال وذي الصوي

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[wheat basin]

Hello, my ticket got rejected while applying to lift organizer restrictions "due to security reasons that do not meet with our internal requirement that we cannot disclose at the moment". Anyone has any idea what to do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rich kettle]

Why doesn't it shows another server in dashboard

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[daring oak]

when i click send on the website it says this

nevermind

fixed it

[wet panther]

Hello i need help.

[inland dock]

Hello

My KYC verification is failed please provide any solution to withdrawal my money

[humble sequoia]

@inland dock

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wise citrus]

How do I make a ticket?

[worldly helm]

Hello 👋 How can I assist you today?

[velvet meteor]

How do i get my robux back I bought loki cosmetic and on the first two tries i didnt get it but on third time i got it how do i get it back

How to make ticket and use iy

İt

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[torn cipher]

Some people can’t make a ticket something to do with permission

[vale sentinel]

Does anyone know WoozyNate the creator of Roblox Fisch

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! Could I get your server name or ID please

[torn cipher]

1373913838352859186

[restive condor]

Dashboard > Server Configs > Blacklist Roles
You have the everyone & member role blacklisted - please remove them

[torn cipher]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2416)

[restive condor]

No problem!

[torn cipher]

One more thing when someone fill this out doesn’t show up in the ticket

[restive condor]

Dashboard > Panel Configs > Forms > Please enable the second switch at the top

[torn cipher]

This is what I got

I fixed it

[royal dew]

Any particular reason why I can’t find the server I’m trying to do on the dashboard?

[atomic solstice]

type /permissionlevel inside the server you want to see on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[atomic solstice]

this embed shows why, as you need to have permission level 2,4 or 6 to see the server in the dashboard

[royal dew]

This is all I got

[atomic solstice]

the bot probably doesn't have permission to view channel or send messages in that channel

[royal dew]

Saying I have permission level 0, would owner of server have to fix that?

[atomic solstice]

yes, the server owner or anyone with the administrator permission will have to add your role as a dashboard role for you to see the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 17, 2025, 9:45 PM

[atomic solstice]

here is how they can do that

[royal dew]

Okay thank you!

[atomic solstice]

no problem

[hybrid hare]

Dear Support Team,

I completed the required steps and made the payment more than 24 hours ago, but I have not received my account yet.

Please check the status of my order and provide me with the account details as soon as possible.

Thank you for your assistance.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[earnest basin]

How do I add text when someone opens a ticket

[restive condor]

Hey there! As in, edit your ticket message? Or what exactly do you mean?

[earnest basin]

Like this

[restive condor]

Ah, simply use the Message Content field of the ticket message editor

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[earnest basin]

Do I have to go into the website?

Or can I do it in dc

[restive condor]

You'd need to go into the website

[earnest basin]

What do i press from here?

[restive condor]

Messages

[earnest basin]

Then which button?

Sorry I am very new to all this

[restive condor]

Edit Ticket Message

[earnest basin]

Tyyy

[restive condor]

[earnest basin]

Also is it possible to add a gif onto the message if I put a media link?

[restive condor]

Yep

[earnest basin]

Okay

[restive condor]

As long as it's saved/uploaded as a GIF

[earnest basin]

What would the code be for this?

It doesn’t let me

[restive condor]

Please try uploading it someplace like https://imgur.com first

[earnest basin]

When I put the code in it does this?

Link not code mb

[restive condor]

You must use the image in an image field not just randomly there

Please use it in the 'Image URL' field of the embed message for example

[earnest basin]

Ohh ty is that In messages also?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2417)

[restive condor]

Yes

Just below where you edited the previous thing

[bitter sphinx]

hello

someone help me? please

[restive condor]

Hi there, #🎫│make-a-ticket please

[placid pike]

Does anybody know how to make Ticket Tool bot DM the person who opened a ticket, instantly?

[karmic shuttle]

guys i cna get a premiem only for 1 day i need to costum my tickets

@restive condor

[lusty garden]

how do i make multiple forums

i did the dropdown thingy

i need different forums for them

[sinful coral]

Hey there

[patent otter]

Can anyone help it doesnt let me get to another server

[sinful coral]

Im also have same promblem @patent otter

[patent otter]

Bruh

Help I’ve done it all but ts error

[spiral summit]

Hi uh how can I customise the message when you create a ticket? Like the "ticket has been created" one

Its just the basic message and I kind of don't like it

[verbal light]

Hi guys, do you know how to customize the name of the bot ?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

^

[verbal light]

Thanks for this fast answer, i love your services !

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 860)

[worldly helm]

You‘re very welcome! Have an amazing day.

[worldly helm]

Hiii
That‘s not possible

[spiral summit]

Aww mann.. thank you though !

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 861)

[worldly helm]

You‘re welcome!

[hearty flare]

what do i do if im trying to claim a ticket and it says "claiming isnt enabled"

[noble tangle]

enable it in the dashboard

[formal dawn]

Anyone knows if there are currently issues with the Ticket Schedule? Currently have the schedule like this, which should contain the timezone of Brussel. However, instead of the marker 1 - 7 Closing hours, its 3 - 9. Changing the timezone to UTC -1 to fix this, causes the ticket to close at the current time. Am I missing something?

[bright tusk]

And also; we have a problem where some people don’t get their transcript and it looks like the image below. This is random.

[sage flower]

How do I make the buttons a menu?

[granite marsh]

Hi when closing a Ticket and deleting it and Transcript it to another channel it shows the messages but not the Images how can I fix this ?

[restive condor]

Hey there! Unfortunately, images are only saved in transcripts for premium users.

Once a channel is deleted, so is everything in it, so Discord doesn't store any images.
We store images ourselves for premium users only, up to 8MB per transcript

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! Brussels (along with most of Europe) is in the timezone UTC+2 during day light savings (summer)

[restive condor]

That's the ticket opened DM. To disable that, Dashboard > Panel Configs > Automations

Then, make sure auto-transcripts are enabled for that panel from your Dashboard > Panel Configs > Transcript

[formal dawn]

Ye, which would mean changing the zone to UTC -1 should do the trick, but that still has the tickets opened/ closed at the wrong times haha

[formal dawn]

Since we both are from the same server, i'd answer for her. That text is currently setup for the "DM not open" text. We double checked with a user that had that issue. That message (And no transcript) only happens when a staff member closes his ticket (Barely any other person has this issue), however when he closes his own ticket, the Transcript works fine.

[restive condor]

No, all timezones shift by +1 in the summer. So UTC-1 now would be UTC-2 during standard (winter) time, i.e. Greenland and Islands in the Atlantic.

Try change it to UTC+2

[restive condor]

No worries, could I get your server name or ID please

[formal dawn]

Ye, but since I am normally using UTC +1 & the "closed" times are 2 hours to "late" (Should close at 1 at night, does close at 3) shouldn't that mean I should set it to UTC -1 ? I might just be calculating incorrectly haha

[formal dawn]

1031924291438137365

[restive condor]

Adding to UTC would make it happen sooner. As when it's 4am in UTC+2 it's only 1am in UTC-1 for example. Changing to UTC+2 should do it - give a try, if that doesn't work either we can try another timezone 😄

[formal dawn]

👍 Will do

[restive condor]

Perfect, and which panel are you having this issue with?

[formal dawn]

Well mostly our "Refund" panel (2), since people cannot close that category themselves.

[restive condor]

Oops, my bad. I meant to say Close DM here. Which is currently enabled 😅

The transcript bit is correct, does your staff close the ticket first or just delete it altogether?

[formal dawn]

I believe they cannot delete it before they close it. But the test we did with that user were close & only delete after that

[restive condor]

Could you test this once more please as it looks correct

Maybe with that user again & then a different user

Don't delete the ticket channel after it's closed

[formal dawn]

Ye I currently don't have a user that experiences the issue besides that guy. Give me a sec

[restive condor]

Ah, it's only them. Does the bot give any error message in the ticket when the transcript is supposed to be send?

Or does it say "Transcript sent to @user"

[sacred kite]

how do i make role be able to send attachments in each created ticket

[formal dawn]

Well normally when a DM is closed, you do get an error message. But the Picture that was attached to the original message, is the only thing that the guy sees normally. However, he is currently AFK I believe, but according to the "test" he should have recieved the transcript now. Waiting for him to confirm. I just have no clue why it now works all of a sudden haha

Its always when you reach out for support, it works

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach Files

[restive condor]

Glad to hear it works now, let me knoe if there's anything else we can help you with!

[lethal river]

bot doesnt respond to any command???

[sacred kite]

goated thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2418)

[restive condor]

Hey there! The bot seems to be missing the SEND MESSAGES permission for that channel

[lethal river]

thanks for the help it started working

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2419)

[restive condor]

No problem!

[jade topaz]

hay guys

can i ask something about panel massage, because i cant write on it

i cant edit panel massage

is it a bug?

@lament prairie

[jaunty nacelle]

I am one of the Giveaway winners of the 5k challenge accounts, I will claim it.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

━━ Jidan's inquiry has been moved to a ticket ━━

[pseudo steeple]

It looks the same as it does on my friend but it looks like this on me can someone help me

[restive condor]

Hey there! Go to your user settings > Chat > Enable Show embeds and preview links pasted in chat

[pseudo steeple]

thanks bro

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2422)

[restive condor]

No problem!

[placid pike]

Hi how can i add ticket tool the ability to DM members when they open up a ticket instantly ?

[restive condor]

Hey there! Dashboard > Panel Configs > Automations > Send DM when ticket is opened

[placid pike]

Got it, thank you so much!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2423)

[restive condor]

No problem!

[ripe chasm]

How can i change logo and name of the premium bot?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

Hey 👋
Only the name. Please refer to guide

[ripe chasm]

Okay, thanks alot 🙂

Great bot, great work !

[worldly helm]

[boreal nova]

I have been asked to get ticket for 1 of 1 support but I can’t seem to see it , can some give me a hand please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[last meteor]

Can someone help my ticket bot is offline and it says it isn't invited on my dashboard

[restive condor]

Hey there! Could I get your server ID please

[last meteor]

yeah one sec trying to figure how to find that

1206376951355547699

[restive condor]

Seems like your shard is experiencing some difficulties. Our developer will restart it as soon as he can

Apologies for the inconvenience 🙏

[coarse pumice]

how do i fix this guys

🙏 🙏

[alpine topaz]

bot isnt working?

[storm tundra]

bot is down

[hollow willow]

but why?

[devout depot]

Bot down🙏🙏

[storm tundra]

:/

[coarse pumice]

dyk when itll be back

[storm tundra]

no.

[hollow willow]

😔

[magic ermine]

bot stop working in my serverrrrr

[little arch]

Yeah its down

[gaunt crest]

😔

[magic ermine]

but what should we do

[little arch]

Maybe Just wait?

We can do nothing about it. The developer needs to fix it

[restive condor]

On-going Maintenance

The bot is currently under maintenance in order to re-shard.
Apologies for any inconvenience caused 🙏

[foggy heart]

yk how long will it take?

[forest stump]

ticket tool down?

[restive condor]

Unfortunately no. The bot will start coming back for some servers before others

[sinful viper]

yup

[foggy heart]

ohk

[restive condor]

On-going Maintenance

The bot is currently under maintenance in order to re-shard.
Apologies for any inconvenience caused 🙏

[runic sedge]

is there an ETA on how long it will take? my bot isnt responding at all 😢

[signal nexus]

the bot is offline

[restive condor]

Shards are already started to recover. Please wait until yours is back up

[runic sedge]

how do i obtain the outage ping role?

[restive condor]

#📂│information or id:customize

[stray hatch]

can i get help?

please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[stray hatch]

well when i create a ticket it dosent go into the catogery the original where the original text chanel is but it goes up at the very top

[harsh acorn]

Question so basically this affects the ticket bot on different servers? What does it mean with the outtage?

[stray hatch]

*where the original is sorry for bad grammer

[proven blade]

ticket tool down?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[restive condor]

Hey there! See above please ^

[stray hatch]

thanks❤️

[restive condor]

Yes, all servers. It has already started recovering though

On-going Maintenance

Ticket Tool is currently undergoing maintenance to re-shard.
Please see #📣│bot-news

Shards have already started to recover. Apologies for the inconvenience 🙏

[daring trench]

Hi , I'am Turkish

How to open a ticket

[stray hatch]

bro

[daring trench]

?

[worldly helm]

#📣│bot-news message

[still oxide]

Hello, I’m on the website trying to go on dashboard but it’s saying I need to invite the bot even though the bot is already in the server

[worldly helm]

#📣│bot-news message

[unreal gazelle]

My ticket tool won't close a ticket and says it isn't responding. I also clearly have it setup on the server and it was working previously. Please help.

[restive condor]

On-going Maintenance

Ticket Tool is currently undergoing maintenance to re-shard.
Please see #📣│bot-news

Shards have already started to recover. Apologies for the inconvenience 🙏
-# 26.9% of total shards recovered

[torpid copper]

I was just going to ask the same question, but I saw the #📣│bot-news

[quartz kindle]

Same

[daring trench]

I am Turkish and I did not understand how to open the Ticket System. Can someone please translate it into Turkish for me?

[humble iris]

What time is the bot back up

[restive condor]

It has already started to recover. Please wait until your shard is back up

[sinful viper]

whats a shard

[restive condor]

Where your server is hosted

[sinful viper]

cool

[restive condor]

Hey there! Are you trying to set up Ticket Tool in your server?

[exotic pasture]

is the bot offline ?

[daring trench]

1 minute

[restive condor]

On-going Maintenance

Ticket Tool is currently undergoing maintenance to re-shard.
Please see #📣│bot-news

Shards have already started to recover. Apologies for the inconvenience 🙏
-# 29.3% of total shards recovered

[daring trench]

Yes

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Here's a setup guide for you ^

[rugged hawk]

Okay cool, thank you Dan.
Hope you guys can get some rest and stay hydrated on your end.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2424)

[daring trench]

:/

[exotic pasture]

bot offline bro

[restive condor]

Please wait until the bot is back up to configure it

[daring trench]

I keep waiting but it doesn't happen. It's been 1-2 days

[drowsy ingot]

1-2 days?

[daring trench]

I waited a day or two

[drowsy ingot]

Ping me when it works again

[restive condor]

The bot is most likely missing permissions for that channel. Please double check it has all these:

✅ - View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Messages
✅ - Read Message History

And then wait for it to be back up

[daring trench]

I'm looking right now

[tardy wyvern]

Why is the bot offline in my Server List

[calm cedar]

The bot is not working for me, or any of my server members when we were using it just yesterday. What’s up with that? Permissions are all on

[restive condor]

On-going Maintenance

Ticket Tool is currently undergoing maintenance to re-shard.
Please see #📣│bot-news

Shards have already started to recover. Apologies for the inconvenience 🙏
-# 41.9% of total shards recovered

[sturdy dragon]

Who see this problem?

nice help)

Ебень

[mystic ether]

Ticket tool not responding? Tried kicking it and inviting it back still no fix

[tribal cedar]

Yea its restarting

[whole ravine]

#📣│bot-news

[tribal cedar]

Nothing you can do but wait

[mystic ether]

Thank you

[iron night]

Gave +1 Rep to @whole ravine (current: #394 - 1)

[forest ember]

سلام عليكم لمذا بوت مو شغال؟

[jade topaz]

hey i have a issue

[tribal cedar]

سوف يعمل البوت قريبا

[tribal cedar]

Ask away

[jade topaz]

the bot is not working

[mint egret]

Hi

[tribal cedar]

#📣│bot-news

[mint egret]

What happen ?

[forest ember]

هل إذا استخدم تكت تول للبريم يوم مجاني سيكون شغال؟

[bright sky]

its offline

[tribal cedar]

the bot is restarting

It should be back fully soon

[jade topaz]

okay cool thanks

[forest ember]

حسنا لان انتذر

[jade topaz]

thanks @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar (current: #33 - 123)

[tribal cedar]

Np

[restive condor]

On-going Maintenance

Ticket Tool is currently undergoing maintenance to re-shard.
Please see #📣│bot-news

Shards have already started to recover. Apologies for the inconvenience 🙏
-# 66.9% of total shards recovered

[tribal cedar]

for more help please use #🎫│make-a-ticket and choose arabic as your language

[forest ember]

ok

[sinful viper]

@humble sequoia

[exotic pasture]

Will there be an announcement when the bot is back up?

[west hatch]

hey yo

[restive condor]

Yes

[west hatch]

dan bro

[restive condor]

How can I help

[west hatch]

Can you check your DM?

huh

[tribal cedar]

Hi. Is it something you can just ask here?

[fierce sun]

alguien sabe porque en mi servidor pone que mi bot ticket tool no esta en linea

[west hatch]

Please help me my ticket bot is showing afk and it is of no use how can I fix it

plz

[compact ruin]

@fierce sun

[river palm]

What is going on with tickets😭😭

[fierce sun]

ok

[tribal cedar]

#📣│bot-news

Bot restarting should be good soon

[grizzled summit]

Ongoing Maintenance

Please check #📣│bot-news for updates.

Shards are coming back online at the moment.

-Restarts required by Discord

You can monitor https://status.tickettool.xyz/ as well.

[restive condor]

80% of shards are back up

[grizzled gulch]

is the bot coming online soon??

[fresh geyser]

I understand restart but would there be an eta time that you guys think it would be back up fully?

[naive nebula]

Why the interaction failed

[tribal cedar]

I think its one of those things where you dont know.

Please wait till ticket tool comes fully back online

[grizzled gulch]

okay thanks

[steady ether]

So that's WHY the bot said interaction failed?

[tribal cedar]

yes

Just be patient ❤️

[steady ether]

Ok

Yeah ofc thank you for telling I thought I did smth wrong lol 😂

[tribal cedar]

Oh np @steady ether

[grizzled summit]

Ongoing Maintenance

Please check #📣│bot-news for updates.

Shards are coming back online at the moment. (85% back online)

-Restarts required by Discord

You can monitor https://status.tickettool.xyz/ as well.

Play #guess-the-number in the meantime

[restive condor]

85% of shards are back up

[vast widget]

It's working again on my server

[golden zealot]

Should be back up now

[grizzled gulch]

ok

[finite oriole]

Why is the ticket tool off on my server?

[grizzled gulch]

it's not working for me either lol

[grizzled summit]

Completed Maintenance

Please check #📣│bot-news for updates.

All shards operational

-Restarts required by Discord

You can monitor https://status.tickettool.xyz/ as well.

Play #guess-the-number in the meantime

[restive condor]

Everything is back up now 😄

[hard moon]

yo how do i make a que system man

[restive condor]

Hi there, what exactly do you mean?

[hard moon]

so i have a fivem server and there is lets say 2 gangs

ima show you

[devout swift]

hii! is there a way for a certain role to view tickets but not send messages?

[hard moon]

@restive condor got any clue how to make this