🆘│community-support

[mild hill]

In ticketoll

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[mild hill]

Some of the panal aren't there how do i fix it

I can't find the panel i made

[pseudo ravine]

Please click on the “Sync” button that’s above your servers name and icon

[mild hill]

Where?

Show immage pls

[mild hill]

Ty

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1390)

[mild hill]

Thanks @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[topaz meadow]

Do I keep the premium things I added to my server or do I lose it when it’s over

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[graceful ferry]

Hey

I added my ticket tool bot to my server yet when I try to connect to dashboard it says I haven’t added it to any servers?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[graceful ferry]

How do I increase my permission level? I have the of the server I’m doing owner willing to raise it for me right now

[pseudo ravine]

Please have them add your role as a Dashboard Role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 7, 2025, 4:44 PM

[graceful ferry]

The thing is they don’t have access to dashboard either

because it says the bot isn’t in the server even tho it is

[tall karma]

Hello, I have a question ! How can I have multiple buttons or dropdown on 1 panel ?

[pseudo ravine]

What's the server ID?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[graceful ferry]

How do I find that?

[pseudo ravine]

Please run the /id command in your server

[tall karma]

Thank you !!! 🙏

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1393)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[graceful ferry]

1379549727464620042

[pseudo ravine]

I don't see any reason why they couldn't access it

[topaz meadow]

I enabled the free trial and it won’t let me access premium options..

[pseudo ravine]

Hey there! Please click on the Sync button that's above your servers name and icon

[topaz meadow]

Thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[graceful ferry]

Is there any thing I could do?

Does the invite bot need any specific permissions

[pseudo ravine]

Please send a screenshot of what they're seeing

[pseudo ravine]

That's what the physical server owner sees?

[graceful ferry]

Yes

[pseudo ravine]

Please have them refer to this guide

[graceful ferry]

They have tried it

Don’t work

[pseudo ravine]

Please have them run the /permissionlevel command

[graceful ferry]

ok

[graceful ferry]

They are level 6, how can they promote me to a dashboard level?

[graceful ferry]

Nevermind

I found how

[tall karma]

The premium version of ticket tool is better than free ?

[pseudo ravine]

It's up to you if you wish to use the gold bot instead of the white bot

[tall karma]

But the golden add more features ?

[pseudo ravine]

As long as you have an active subscription, you can use either bot and use premium features

[graceful ferry]

Hey where is rules?

[pseudo ravine]

Please refer to #📂│information

[graceful ferry]

Ok

[tall karma]

Excuse me, but I didn’t arrive to set the dropdown

[brisk hazel]

I have a document of a ticket transcript, but it is in weird coding language. Anybody able to help me decode it as it is a really important piece of evidence and we need the information else the key evidence will be unusable.

This is the file))

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

Hey there! Please download the HTML file, as it's the transcript itself

And I wouldn't recommend sending it in public, as anyone can download it

[brisk hazel]

Is there any way to like... put all the transcript into a google doc

[pseudo ravine]

Not possible unfortunately

[brisk hazel]

That is a shame as HTML files are inadmissable. Thank for you for the help, I guess I just have to screenshot.

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[tall karma]

Okay but I can only put one, and I would like to put several options

[pseudo ravine]

Each option in the dropdown requires a separate panel

[tall karma]

Can we put two panels in one?

[pseudo ravine]

Each option in the dropdown requires a separate panel

[raven barn]

how

to display form answer to ticket created?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[raven barn]

@pseudo ravine

[pseudo ravine]

Hey there! Are you a staff member of that server?

[raven barn]

Yes

but users cant create it

i can create tickets

[pseudo ravine]

Did the error happen multiple times?

[raven barn]

yes

[pseudo ravine]

Please run the “/debug” command in that channel

[raven barn]

yes wait

done

[pseudo ravine]

I don’t see why anyone would be receiving the error

Please have them try again

[raven barn]

😦

[pseudo ravine]

Is it just that one user that’s experiencing issues?

[raven barn]

no

2-3

working now i gave all permissions to ticket tool role in that channel

[pseudo ravine]

It seems like it was having a hiccup in that moment then

[raven barn]

Yesss but bot has admin role

anyways thank u ❤️

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[fallen dock]

Hello, I had disabled users from being able to open a ticket through the dashboard but I have forgotten how to turn it back on.

[gentle vale]

Yo, how do I make a multi panel with buttons again? I forgot how

Edit: I found out how to, thx anyway and sorry for wasting anyone’s time!

[wild barn]

What should I do when I try and make a ticket and all it says is "something went wrong. Try again" but I've been trying multiple times over the past week and it keeps saying the same thing?

[west spoke]

Why don’t staff team have access to / commands in tickets (yes staff role has access to it) please ping me

[hot oak]

How do I make it so there is buttons when it is opened.

[amber sleet]

Boa noite sou do servidor 21 fui pedi uma ajuda no suprte do jogo , para virar o caminhão ,por que os AdM estava ajudando , a vira o caminhão e a ADM que me atendeu no servidor 21 me mutou meu chat report ,disse que era uso indevido do barra report Good evening, I'm from server 21. I asked for help with the game support, to turn the truck, because the AdM was helping, to turn the truck and the ADM who helped me on server 21 muted my ch

Good evening, I'm from server 21. I asked for help with the game support, to turn the truck, because the AdM was helping, to turn the truck and the ADM who helped me on server 21 muted my ch

[dull flint]

how do i add image to the ticket embed making it cute and also how do i make a multipanel like multiple buttons like one say partner ship and general

[autumn wave]

Is there a way on Ticket Tool, Discord, when you press close the ticket, a form would pop up asking for the reason, and then dm that reason to the ticket owner?

[last knot]

Faz dois dias que não jogo

Pediu isso de novo

Tiver como liberar

[open charm]

Wrong server!

[dense citrus]

Hi, im just wondering if theres a way to set a sort of default argument for custom commands. My appeal system uses ticket tool and I have my appeal team use a custom command to send a pre-defined message to the user with their verdict, as well as an argument that they can add additional info to. However if they dont have any info to add, we have to manually enter "N/A" for the argument, otherwise the bot dms the user with "Additional Info: {argument.1}", is there anyway to make it so that we have it default to N/A if no argument is provided?

[last knot]

Fala em português

[last knot]

Já mandei lá mais ele não respondeu

Já faz dois dias

[naive bolt]

does anyone know how to cancel the free trial??? accidentally pressed on it

[pseudo ravine]

Hey there! What's the server ID?

[pseudo ravine]

Hey there! Do you have a screenshot of this?

[pseudo ravine]

Hey there! Please head to the Dashboard > Permissions > Support Team Roles > Edit opened > Use Application Commands >

[pseudo ravine]

Hey there! Unfortunately you can't add custom buttons

[humble sequoia]

@amber sleet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[pseudo ravine]

Hey there! Unfortunately not

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[pseudo ravine]

@last knot ^

[pseudo ravine]

Hey there! You can use the ?fallback= modifier in the variable

[pseudo ravine]

Hey there! You can't cancel the free trial. You won't be charged when it ends

[dense citrus]

thanks i appreciate it

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1396)

[naive bolt]

thank you , im glad i wont be charged

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1397)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @dense citrus (current: #394 - 1)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[fallen dock]

I found it already ty

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1398)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[jade topaz]

Hey mister ticket dude... I m writing to apologize to you I was were rude and unprofessional. . Something happened and before I could figure it out yeah I lost it. Suffice or to say , I've found it again. And with the help of thera that we're paying attention

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wild barn]

Yes, sorry for late reply lol 🥲

[pseudo ravine]

Is this still happening?

[dull flint]

this helped thank you how do u asdd an image?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1399)

[late loom]

Why won’t my support ticket names not showing?

[pseudo ravine]

Please refer to the 2nd embed I sent

[pseudo ravine]

Hey there! Please head to the Dashboard > Buttons > Create Ticket > Button Text

You’ll need to do that for all of your panels

[late loom]

Okay

[dull flint]

im so sorry i read it over and i followed instuctions i still dont understand im sorry

[pseudo ravine]

Does your server have a premium subscription?

[dull flint]

no

so i have to pay ook i didnt know that thank you

[late loom]

Okay, thank you for helping me I really appreciate it.

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @dull flint (current: #394 - 1)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[willow sage]

When I do $new [UserID], it keep opening Panel B (example name) when I want it to open Panel A instead (the difference is A is Admin only, while B is for all moderator). is there a way to open a specific panel?

[wild barn]

Yeah, everytime i go to try

[dull flint]

hi have an issue here

idk how it happened but the two channels i have tickets in noone can see i gave them perms and still hant see the channels why?

they can see the channel

and typebut cant see tickt tool

[spiral tartan]

How can i set that only the developer and the manager can delete the ticket?

[austere forge]

You must set the monitoring channel for each panel you have created

And run this command in the channel corresponding to the panel

[spiral tartan]

huh i dont understand?

[austere forge]

Dashboard > Panel configs > Buttons - Delete Ticket - Allowed Roles / Disabled

[spiral tartan]

can you explain a little bit more

[spiral tartan]

thx

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1093)

[austere forge]

It wasn't for you :)

[spiral tartan]

ow bruh

thx

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1095)

[austere forge]

Make a sure to give a Read message history permission for the everyone role in the channel you have the panel ticket

[austere forge]

No problem! Thank you for choosing Ticket tool

[iron night]

Gave +1 Rep to @spiral tartan (current: #394 - 1)

[dull flint]

i got it

[austere forge]

Glad to hear!

[willow sage]

Is it possible to have an extra argument for the $new? Maybe like $new [ID] [User] [Reason], cause there's already an ID iirc for when you have to place down the embed

I can't imagine it being the most convenient, having to create each individual channel for each panel

[austere forge]

The id corresponds to that of the user to whom the ticket is to be created

[austere forge]

This is the only way to make each panel work individually

[willow sage]

Damn, ic. Alright ty 🙏

[austere forge]

No problem! Thank you for choosing Ticket tool

[pulsar herald]

how can i give my modderators acces to the tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[austere forge]

Refer to the embed above please

[pulsar herald]

its working now tysm

[sand ether]

I need to log in the ticket dashboard so I can make tickets,but when I try it says I need to verify my discord account,how do I do that?

[austere forge]

https://support.discord.com/hc/en-us/articles/6181726888215-How-to-Verify-Your-Discord-Account

[wild barn]

What should I do when I try and make a ticket and all it says is "something went wrong. Try again" but I've been trying multiple times over the past week and it keeps saying the same thing?

[sand ether]

The very first step is to click on "start verification" and I don't know how to get to that message

[austere forge]

We won't be able to help you with that, please contact Discord support - https://support.discord.com/hc/en-us/requests/new

[austere forge]

Where you're trying to create a ticket is your server or someone else's?

[wild barn]

Someone else's

[austere forge]

In this case, you'll need to ask the server staff to check the bot status, as there's nothing you can do except inform them of the situation

Try restarting your app, clearing the cache and installing the update (if there is one)

all you can do sadly

[wild barn]

Ah okay tysm!!

[austere forge]

No problem!

[blissful whale]

Ich habe da meine Rechnung geschickt vom mentorship in diesen Ticket Kanal

Ist das richtig und muss ich dann noch irgendwas machen?

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[orchid canyon]

Hi, How to connect category to the ticket tool, so whenever there is a new ticket it appears on that category?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[austere forge]

Refer to the embed below please

[lusty jetty]

How do I set so like when a user types something In a specific form and the ticket will be renamed after what is the form and it should include the count as well

(Yes i do have premium)

[orchid canyon]

Thank you sir

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1096)

[austere forge]

No problem! Thank you for choosing Ticket tool

[austere forge]

You can use the {create.form.x} variable by replacing the X with the number of your question, so if your question is 1 then it would be {create.form.1} insert this in the Ticket name option

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[lusty jetty]

Okay thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1097)

[lusty jetty]

gotta gib the rep

[austere forge]

No problem! Thank you for supporting Ticket tool

[blissful whale]

Where Should I uploud my invoice for the mentorship?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lusty jetty]

Is it possible to put 2 of those?

[austere forge]

2 questions in the form ?

[lusty jetty]

Like {create.form.1} {create.form.2}

[austere forge]

Sure, but I think the channel name is going to be a bit long..

[lusty jetty]

lol

[solemn stone]

can i add ticket tool buttons to an existing embed made by a webhook?

please ping reply

[austere forge]

Not possible sadly

[solemn stone]

aw, then how do make my panel bigger

[austere forge]

You can do this with the Ticket tool panel, but you are limited to 250 characters. To increase this limit you need a subscription premium

[ionic dirge]

IF ill do the Comand /purge the bot will only close all opened tickets right (not like delete all the places you can create tickets at right?)

[sand ether]

Sorry I know this isn't what you're supposed to answer/help to but I've contacted discord and they haven't responded in hours,are there any other options of help?

[next narwhal]

what do i do now

it’s telling me to say what i need but there no option to type it

[nimble elm]

how can i make a panel

[pseudo ravine]

Hey there! The “/purge” command will delete all either open or closed tickets, depending on which you choose

[pseudo ravine]

Only Discord Support can help you in this case

[pseudo ravine]

Hey there! It seems like the ticket has been closed. You’ll need to open a new ticket and explain the reason you made the ticket in the new one

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[blissful whale]

Where do I have to uploud the ticket

[sand ether]

But they aren't even responding

[pseudo ravine]

There's nothing we can do unfortunately

[tardy flower]

how to player can put the button to open ticket ( how to do this button )

[slate belfry]

How do I accept an application?

[open charm]

send the panel to a channel

[cunning harbor]

/help

/help search

[dawn crag]

community team applications are closed now

[sand ether]

I'm not asking you to I'm just asking if there are other people/sources to help me

[pseudo ravine]

Discord are the only ones who can help you

[sullen spindle]

it says sent to channel (thje panel) and its not sending

and my previous panel wont let users create a ticket

(interaction failed)

[vale fable]

i want to make a custom message in my ticket panel how do i do that?

anyone?

i got it

[ionic dirge]

thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1401)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[sullen pilot]

how do make it so that there's multiple buttons in this layout so you can create different tickets based off which one you click:

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[sullen pilot]

thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1402)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[lethal beacon]

Hi, i was selling knife on bitskins for 950 usd, and when i list it, it got sold in few seconds for 550usd, and money got withdrawed, and now my account is blocked, is there way to get my nknife back?

[humble sequoia]

@lethal beacon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dusty falcon]

is there a command where i can send logs? i mean who opened, who closed the ticket?

or like an autotranscript for every ticket?

[tame owl]

How do I add a ticket to my server

[tribal cedar]

Go to the website http://tickettool.xyz and click bot invite at the top of the page

[tribal cedar]

You can have a transcript send automatically to the user who opened the ticket. Go to panel configs > Transcript

[tribal cedar]

You can even pick a channel to post all the transcripts to incase you ever need to look up a ticket on someone

[jade topaz]

If I got banned for stealing, am I banned forever?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[blissful basalt]

@humble sequoia

Mn eu comprei mais não sei a baixar

[jovial lynx]

I need a ticket tool in my server ASAP

[restive meadow]

invite it

[granite pagoda]

Gostaria de saber o que tem de destrutivo em passar um café em Nárnia e deixar minha skin na espera por 5 minutos ? Voltei e minha conta estava bloqueada com essa msg ! Eu só trabalho não faço parte de máfia fac ou família. Só trabalho pra concluir missão! E meus objetivos

Sou vip comprei vip por 90 dias eu não entro com intenção de atrapalhar o rp

Estava juntando dinheiro para comprar minha loja e casa ! E me bloqueou do nada! Não entendi esse bloqueio!!!

[open charm]

wrong server

[deep yoke]

Nice

[sonic abyss]

System Failure: Invalid Form Body
components[0].components[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

Help me

[humble sequoia]

@granite pagoda

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bleak cypress]

Comprei Robux na ggnox e não chegou meus Robux coloquei tudo certinho o código e deu código inválido quero que arrumem isso

[delicate hazel]

I was setting up ticket tool in a server and I moved the channel before set was done now when I try to change the category its in it wont and its not moving on from that step

Is there a way to reset the setup process?

I think I fixed it. It is working now

[tawdry sundial]

how do i create a dropdown menu as a field?

like where userd can select one from a list of options

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

Refer to the embed above please

[tawdry sundial]

thanks!

[austere forge]

You're welcome! Thank you for choosing Ticket tool

[tawdry sundial]

I'm a bit confused about how to set things up. These two are included in that:

1. Can I make the form's answer info be sent to a specific channel or to me via dm instead of the ticket channel which is created once a new ticket is created?

2. I enabled select style and had some options added, but they aren't appearing in the form. Also I can't select the same panel for multiple items(I think same panel means same form? I'm not sure). But this is what I want to do:

When attempt to create ticket, a form with these fields:

What is your name?
(text)

What is your email?
(text/email if email is possible)

Topic.
(drop-down menu: Feedback/General Question/Bug Report/Other)

Describe
(text)

And I'm having a hard time here trying to figure it out.

[austere forge]

1. Not possible, the modal that the user fills is only stored within the ticket that was created

2. Each ticket option corresponds to a panel, if you want for example 3 ticket options, you must create 3 panels in total and select the panels on the Dropdown option on the main panel, basically, you can't use the same panel for 3 different ticket options.

[tawdry sundial]

So how can I create the form structure I described?

[austere forge]

Simply create other form options than you have already done, Discord limits to 5 so you can only do 5

What's more, you can't create a drop-down menu in the form, as this is a discord limitation

[tawdry sundial]

so what way can I have a drop-down menu as well as form for info?

[austere forge]

Create other panels, then insert them into your main panel (for Dropdown) and create other questions (with add question) in the form option

If you don't still figure out please #🎫│make-a-ticket

[tawdry sundial]

okay, I'll see

I have created one panel with drop-down menu and another with form fields. What to do now, could you explain?

[austere forge]

Let me move you to a ticket 👍

[gritty hare]

whats this

Failed: Invalid Form Body components[0].components[0].options[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[austere forge]

Refer to the embed below please

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[gritty hare]

wdym

[austere forge]

Please see the embed I sent previously

[tawdry sundial]

uh, one more last question, how do I differentiate of which option the user selected in drop-down menu? is there a separate channel name/category option for them?

[austere forge]

You can edit the Ticket message to mention the type of ticket they have created

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[tawdry sundial]

alright

[tacit light]

help me plz

[jade topaz]

ok so how am i supposed to get it to ping the support team role when someone makes a ticket

this bot is complicated

[austere forge]

Refer to the embed below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

What are you trying to achieve?

[atomic prawn]

Is it possible that after closing a ticket, bot will automatically DM user with transcript ?

[austere forge]

Its possible but its a premium feature

[tacit light]

somehow fix this error

[austere forge]

I'm aware of that, but what did you do to make this error?

[strong ember]

how to make logs?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[gilded glacier]

What can I do if the bot not listening to any command it's got all the permissions to type in the category and channel but it keeps saying
"The application did not respond" what can I do?

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[gilded glacier]

Found what's wrong with it I had to sync the permissions

[austere forge]

Glad to hear! Thank you for choosing Ticket tool

[glad skiff]

Is it possible to clone all the configurations I made on one server with the Ticket Tool bot and transfer them to another server?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[proper berry]

@austere forge hiii

oh sorry

how can i put a picture on this?

Or can't I put a picture at all?

Please reply quickly

[austere forge]

Please don't ping for support

You need a premium subscription

[proper berry]

sorry about it

[proper berry]

oh

[rancid viper]

Minha senha não vaiv

[humble sequoia]

@rancid viper

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[red lintel]

Hello, anyone know how can i make it in the embed like this "for staff aplication type staff" and when they type staff the application is sent

[austere forge]

You can achieve this using the custom commands

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[steep crescent]

wie kann ein member in meinem discord rechte geben das er tickets managen kann?

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[frozen raptor]

I can't make a panel for tickets

[austere forge]

Are you receiving any error message?

[frigid citrus]

Eu sou novo com isso e não sei como deixo um tick em um canal, quando clica abre um canal temporário especial

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[dusk osprey]

Alguém pode resolver meu problema?

Já tem 2 dias que estou tentando, ninguém resolve

[open charm]

@dusk osprey

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[grizzled summit]

@dusk osprey ☝️

[severe spindle]

the message to close the ticket dont open

[long canopy]

how do you make ticket tool mention roles when opening a ticket

[golden fern]

@ivory tide

[regal nest]

I just paid for premium and I have this issue?

[brazen token]

Guys

i always have to enable this to close the ticket
are there other ways to close a ticket rather than using the "/close" command?

can u guys help

@slender sky @grizzled summit

[tacit light]

I would have fixed it if I had known

[dusk wolf]

Hi, my server got limited, I need to move ticket tool to my new one

Is there a way to like switch the settings on dashboard so I don't have to recreate everything

[open charm]

id appeal that first imo

[dusk wolf]

Can't, lost access to the account that owns it years ago thanks to 2FA

[grizzled summit]

Hey there. I am going to direct you to #premium-tickets .

[knotty terrace]

i sand i dont get the botton

[sacred radish]

How do i find out how much im paying for ticket tool premium?

[jade topaz]

how do i fix this?

[paper shuttle]

Help

[digital fox]

I wanna buy robux

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tired slate]

SOS

Ninguém me responde

[gleaming roost]

does anyone know how i can add selections when someone goes to make a ticket so they can choose

[smoky lagoon]

Como consigo meu reembolso?

[jade topaz]

How do I make tickets with ticket support?

Like making a panel?

[autumn wave]

I have the Gold Premium bot selected, but it says that I don't and that the bot is not active on my server. My premium is until June 12, any ideas? Randomly stopped working.

[sand ether]

Two questions

1. Can I just have ticket tool send the "select" drop down option without the embed panel that says "select your type of ticket"
2. In the drop-down option can I change "select" to an emoji?

[vocal atlas]

Hallo

I can’t verify phone numbers

[hot quartz]

Can someone help me, I bought the robux and it didn't arrive?

[granite scroll]

Do you guys know how to integrate ticket tool support into support email ID? Basically, whenever someone sends an email - i want to automatically create a ticket out of it and email the user back with request to join discord into ticket thread

[dusty monolith]

Good morning, I would like a guide on how to do help on Discord, but in the panel how to do it exactly.

[knotty terrace]

i sand i dont get the botton

[knotty terrace]

@lunar solar@timber kernel

[vagrant mist]

how to disable TICKET TOOLS PREMIUM subscription if my account does not show that I have activated

[edgy whale]

how to disable TICKET TOOLS PREMIUM subscription if my account does not show that I have activated

[humble sequoia]

User's issue has been solved in another channel.

[vestal garden]

Everytime I try and use a command I get this

[jade topaz]

Help Chat

[hot quartz]

Can someone help me? I bought the robux but they didn't arrive.

[solid stirrup]

I’ve done everything and idk what this means and idk what to do to fix it

[tepid iris]

go to ur server settings, roles, then make ticket tool role adminstrator, then save and try again

[solid stirrup]

Tysm

Tysm @tepid iris

[tepid iris]

np

[median shoal]

Need some help with setting ticket tool on my server

It is not working

Unable to setup after inviting

[tribal cedar]

If you have specific questions fire away. I cant help you setup the entirety of tickettool

[brazen token]

Where can i open a ticket

[tribal cedar]

#🎫│make-a-ticket

[brazen token]

I wanna setup tickettool again so that it open tickets in support category

Idk why it keeps opening tickets out of that category although its configured to be opened in support category

[tribal cedar]

do you have too many channels already in the support category?

I believe its 50 channels per category

[brazen token]

Just 3

Now that i kicked it and invited again its all messed up

[tribal cedar]

Ok and what does it say in panel configs > category for each panel?

[brazen token]

Both has support category

[tribal cedar]

Does the bot have admin?

or... does the bot have access to create channels in that category?

[tribal cedar]

Ok it needs manage channels to open channels there

So fix those x's

[brazen token]

Where do i edit

[tribal cedar]

the category perms

[brazen token]

How can i create the message where it says: create ticket?

[tribal cedar]

well...

If you want to send one panel to the channel you do $panel #

The number comes from panel configs on the website

[brazen token]

Found it

i did from dashboard it worked

[tribal cedar]

Awesome

[brazen token]

Bro thank you so much!!!!!!!!!

[iron night]

Gave +1 Rep to @tribal cedar (current: #33 - 119)

[lyric vapor]

My application is still not responding after 4 hours

[brazen token]

GIVE HIM A 100000 REP

[tribal cedar]

Anytime!

[tribal cedar]

Application? fill me in on the issue?

[lyric vapor]

I'm tryna do my ticket setup and every time I run the command it says application did not respond

[tribal cedar]

Whats the command?

[lyric vapor]

/setup

[tribal cedar]

I can help you just set it up if you would like. Most things in the setup on dashboard is common sense but Ill be here for any questions/

[lyric vapor]

I mean if I want u can give it a try I just tried doing a simple setup for atm

[tribal cedar]

and whats not working?

[lyric vapor]

.

[tribal cedar]

Forget the setup command

[lyric vapor]

Literally can't do a set up

[tribal cedar]

It can be done manually

[lyric vapor]

Idk how

[tribal cedar]

I can help you

[lyric vapor]

I usually use my custom bots

[tribal cedar]

go to http://tickettool.xyz and login

then manage your server

And lmk

[lyric vapor]

I'm at panel rn

[tribal cedar]

Ok do you have any panels made?

[lyric vapor]

Yeah

Ik that much to do

[tribal cedar]

Ok they are setup the way you want them?

[lyric vapor]

Yeah

[tribal cedar]

Ok so in your server. Type $panel # where the number represents the panel number

type the command where you want the button for the tickets to be

[lyric vapor]

So like for example

$panel #1

[tribal cedar]

Without the # sign

[lyric vapor]

Oh ok

[tribal cedar]

just $panel 1

[lyric vapor]

I did that

[tribal cedar]

did it post a message to the channel where you used the command?

[lyric vapor]

Nothing happened

No

[tribal cedar]

They its access.

Does the bot have admin?

[lyric vapor]

Uhh

[tribal cedar]

thats fine

You just need to edit the perms if not

try this $debug

[lyric vapor]

It didn't thanks

I can do setup now

[tribal cedar]

Ah it was just a perm issue

Great! If you need anymore help lmk

[lyric vapor]

Thank you very much

[tribal cedar]

Anytime ❤️

[sand ether]

Someone plz answer😭

[lyric vapor]

Yk

I'm not good with this bot

So no fucking clue

[tribal cedar]

Im pretty sure you need the embed lemme try.

[tribal cedar]

Whats wrong?

[lyric vapor]

Nothing was talking to emo

[sand ether]

What if I don't use an embed,I just use the regular message and I use an invisible symbol?
Also what about the second question

[sand ether]

I appreciate ur honesty

[tribal cedar]

Wont know if itll work till you try 😛

I am fairly sure though that you must have some type of msg there for the drop downs to work

[sand ether]

I can't try rn but again do yk if I can put an emoji in the drop-down select message

[sand ether]

Okk

[tribal cedar]

It shows that you can. I havent used drop downs too much

[sand ether]

Not in the options themselves but in the first message that says "make a selection"

[tribal cedar]

Yea the panel message. You want it to be minimal?

Sorry ran out to get a pizza 🍕

[strong ember]

How to make it so that it doesn't show this transcript open delete but when you enter $close it closes without these questions?

[lyric vapor]

That's manual

U can't remove that

[strong ember]

ok

[kindred nymph]

Hello

How can i change picture bot?

[sand ether]

No I want it to be an emoji

[sand ether]

Is it good

[grizzled summit]

Currently this is not an option with Ticket Tool.

It is something the developer is looking in to but we have not publicly confirmed any new features regarding this.

[sand ether]

Can u help me?

[kindred nymph]

Ok ty

[iron night]

Gave +1 Rep to @grizzled summit (current: #50 - 48)

[grizzled summit]

Unfortunately I am not support staff. Please #🎫│make-a-ticket if you need support directly from our team.

Also, please avoid reply pings as they do violate our rules as stated in #📂│information .

[sand ether]

Oh sorry didn't know that

[grizzled summit]

All good.

[humble sequoia]

━━ Emo's inquiry has been moved to a ticket ━━

[bold turret]

Hello, how i can make my ticket bot custom? Set icon, rename

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[ionic cipher]

Does anyone know how to fix this issue with trying to close tickets?

[open charm]

the bot doesnt have the manage role permission

grant the tickettool bot that permission and you should be good

[ionic cipher]

Thank you so much @open charm

[iron night]

Gave +1 Rep to @open charm (current: #87 - 12)

[open charm]

np!

[ionic cipher]

Is there a spot to assign when closed tickets go or where the text channel goes?

[ionic cipher]

in this particular case, deleting a ticket will auto-shift it to general chats as a brand new chat - to chat in

[summer obsidian]

How to Auto respond in ticket tool?

[gleaming roost]

does anyone know how to add a "make a selection" for people who create a ticket

like this

[warped elk]

Hello, i need some help about opening a ticket

the everyone role cannot open a ticket on my discord

[limber sun]

Hey, I need some help. I have a server where we have middlemen who handle trade tickets, but we have two types of tickets: one for trades and another for support. How can I make it so the middlemen don’t lose access to trade tickets, but can’t see the support ones?

[ionic cipher]

give it ability to manage roles

[open charm]

closed tickets would remain in the ticket category, and when a channel is deleted it automatically boots people to a channel

[ionic cipher]

So the issue im seeing, is text chat - closed tickets. go to delete ticket. deleted ticket turns into a text channel.

[pseudo field]

My account is on premium free trial but i am still unable to access any premium features

[rustic flare]

How To Get Recovery Key?

[humble sequoia]

━━ ! JaiShreeKrishna's inquiry has been moved to a ticket ━━

[pseudo field]

Is there a way to try it out before i purchase

[shell rose]

Ich brauche eine Dienst Nummer damit ich Polizist werden kann

Kann bitte ein Atmen zur Polizeistation kommen

[limber swift]

Hi?

[gloomy carbon]

@humble sequoia je veu

[split storm]

?

@gloomy carbon you french ? tu es français ?

[split storm]

No Voldex and troll ( Roblox )

[upbeat quartz]

Hello ban the my

Ajuda

[dry geyser]

my automation is active but doesn't work for auto ticket close

any idea?

[pseudo blade]

Hey guys, I accidentally deleted the "Create ticket" message. How do I get it back? thank you!

[brisk nacelle]

Cooked

[celest meadow]

Aqui é o ticket

Só o Guilherme Henrique
ASSÉDIO MINHA ESPOSA
SERVIDOR DE PORTUGAL 1
NOME DO CARA: Leadro_oliveira

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[grizzled summit]

@celest meadow ☝️

[celest meadow]

Manda o link pra mim ai

@humble sequoia

[grizzled summit]

Não podemos ajudar você aqui. Você está no servidor errado.

[celest meadow]

Haha

Vlw

[sterile tundra]

i made a panel on server 1 but can i use the exact same on server 2 like copy the panel and use it on a different server

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[sterile tundra]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1406)

[lusty jetty]

Just a question. How do you get a subscription redeem code?

[scenic beacon]

I cant see any drop and rise buttons in the clan, though i have permission… why?

[shrewd siren]

hi

pls help

My friends name was: sikelikemehmet and he was banned because of him username he dont know what to do Pls unban him

He is crying

the game was him favourite

Hello

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shrewd siren]

My friends name was: sikelikemehmet and he was banned because of him username he dont know what to do Pls unban him

[shell talon]

I Need help for an life restore I just got wiped by an Hacker and I have Clip my User is Realtea73

[humble sequoia]

@shrewd siren @shell talon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crude flax]

HELP ME PLEASE

Ticket tool doesn't work on my server

It has all permissions

[raven barn]

acha

[humble sequoia]

━━ eddyx12_'s inquiry has been moved to a ticket ━━

[silk hamlet]

Hey how to add server admin or moderator to see a ticket as far now only owner can see it it's hard to communicate with all the ticket so help me to add my mods or admin to the tickets

[tribal cedar]

In panel configs > general you can set the support team roles

[dense trail]

hey, how do i get the user to give more information before the ticket is opened? i’ve seen it done on another server but can’t figure it out. is it a premium thing?

[tribal cedar]

Panel configs -> Forms

Just make sure to enable it after you set it up. Its fairly easy and straight forward but if you need any help ping me.

[dense trail]

is this something i can do within the app in discord?

[tribal cedar]

No you would set this up through tickettool.xyz

Maybe you can do it with /setup but Im not familar with those functions yet.

[ivory ridge]

Memeber can't open ticket in ticket tool pls help

[tribal cedar]

What happens when they try?

[ivory ridge]

Send ss here

This

[tribal cedar]

Well just follow what it says

first. You have missing perms for ticket tool

[ivory ridge]

Ok

Oh thank you sir

[tribal cedar]

Looks like its missing manage channels in the category you set

Anytime 🙂

[ivory ridge]

And sorry wick bot block ticket tool 💀

[tribal cedar]

Ah kk

[ivory ridge]

That why this happened sorry and thanks again

[tribal cedar]

No worries we are here when you need us

@north escarp its for setting the number of tickets that have been used before. So like if you set it and have ticket #s in your channel names youll notice that the next ticket will be the number after you set.

confusing?

[north escarp]

Okay thanks

[tribal cedar]

Np

[north escarp]

Thanks @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar (current: #33 - 120)

[tribal cedar]

❤️

[north escarp]

I will be asking

For the next 3 hours

Be here

[tribal cedar]

Idk if Ill be here for 3 hrs but ping me if you want

[north escarp]

What is ticket padding

[tribal cedar]

Its how many numbers to show

[dense trail]

legend thank you <3

[iron night]

Gave +1 Rep to @tribal cedar (current: #33 - 121)

[tribal cedar]

if you click the qustion mark thats near the option it should tell you what it is

Like this. https://docs.tickettool.xyz/dashboard/panel-configs/general-options#ticket-padding

[pseudo field]

@tribal cedar Is there a way i can use the premium free trial

Because i Have the free trial now but am unable to test out any premium features

[tribal cedar]

There used to be a free trial...

You have the trial now but you want the premium free trial? Arent they the same?

[jade topaz]

I can't find the APEXCHANGE server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo field]

I have the premoum free trial but for some reason i still cant access the premium features

[obsidian dawn]

The bot isn’t working in my server

[sullen vessel]

I got a question, when making a ticket channel can it also be able to make a vc channel along with the ticket one?

[hot agate]

my custom button emoji is nto working and im not sure why, pleae could i get some help?

[calm sierra]

hello how can I see who closed the ticket

I need to find out which user deleted the ticket. I don't have logs enabled

[calm sierra]

@lament prairie

[calm sierra]

@lunar solar

[cedar bolt]

How do I set up the ticket tool bot in a channel?

[umbral gate]

Just a question, how do I make it where you're able to send link and imgs in a ticket without needing to enable it in the channel everytime? I never had that problem until now.

[dry geyser]

@tribal cedar any idea?

[keen pasture]

I did everything,but when i try to send the panel to the server it says failed to send access denied , ticket tool doesnt have permission to view or send into the channel , i tried giving it every permission but it still wont work any idea?

[eager wraith]

hello

why is this happening? I already gave it administrator permissions

Our active server went inactive due to this, we have like 4k members waiting for support but they can't create tickets for some reason

[plucky basalt]

Oi

[arctic grotto]

Guys I need put ticket tool on my server somebody may help me pls

[scenic beacon]

reply plz

[lusty jetty]

Panel config > Permissions > Ticket owner > Embed link ✅ attach file ✅

[oblique furnace]

members not able to see history in tickets

please help

[still lava]

michel

From English (EN) To Dutch (NL)

Onze actieve server is hierdoor inactief geworden, we hebben ongeveer 4k-leden die wachten op ondersteuning, maar ze kunnen om de een of andere reden geen tickets maken
From English (EN) To French (FR)
Notre serveur actif est devenu inactif à cause de cela, nous avons environ 4 000 membres en attente d'assistance mais ils ne peuvent pas créer de tickets pour une raison quelconque
From English (EN) To German (DE)
Unser aktiver Server wurde dadurch inaktiv. Wir haben etwa 4.000 Mitglieder, die auf Support warten, aber aus irgendeinem Grund keine Tickets erstellen können

Translation requested by michel from Flag-Reaction Feature.

[steep moon]

hello i want to make it so that it only sends a button and no messages

[nocturne jackal]

you'd just remove the message and embed in the panel or ticket message settings

[worldly helm]

Heya!
There is nothing we can do at this time. If discord rate limits something its on them and you just have to wait it out.

[worldly helm]

Dashboard > Panel Configs > Permissions > Ticket Owner/Open Ticket > Set the needed permission to true

[nocturne jackal]

is there a way to properly save embedded media in the ticket once the transcript is saved? it seems discord is deleting the media if no link to it exists anymore, which makes sense. but making the transcript saves the link in the html file, but not in discord. so as soon as the channel is deleted, all images break. is there a way to make the bot send the media to the transcripts channel perhaps?

[worldly helm]

Hey! Saving images in transcripts is for premium only.

[nocturne jackal]

ouf

though i haven't even seen a way to configure or enable it in any premium section either. or is it automatic

[worldly helm]

It saves them automatically

[nocturne jackal]

okay

[steep moon]

i did and it turned out like this

[nocturne jackal]

That’s probably also a premium thing again then, as removing the branding often is

[grizzled osprey]

hi! what does this mean when i try to add a user to tickets?

[covert oyster]

Can I get help it doesn’t work.

[lusty jetty]

??

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[worldly helm]

☝️

[lusty jetty]

thanks!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 857)

[graceful tinsel]

كيف اسوي زي كذا ؟

؟

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[worldly helm]

@graceful tinsel^^

[past robin]

How do I create a ticket for: questions, complaints and permanent exile. I want to create a Brazilian Army, I don't know how to do it, can someone teach me?

[still timber]

Why cant i give acces to my moderator in my server please. Did the /add but always tells me error code

[oblique furnace]

how do i add more roles to be able to access tickets (like respond/support)

[lofty widget]

Hey, is there a way to check how many tickets are open in a panel

[graceful tinsel]

How do I make sure that someone has to answer the questions before it opens?

[covert swallow]

Sounds like a permission issue, whats the error code?

[covert swallow]

Dashboard is the easiest way, under the Statistics tab

[covert swallow]

Check out the embed below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[covert swallow]

I'm not 100% sure on that you're asking but I believe you are asking how to set up a panel. The embed below should help

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[past robin]

Like that.

[still timber]

Sorry its in french. But it tells me the application does not awnser no more

[lofty widget]

It only shows all time, i just want to see currently open tickets

[dawn tartan]

the tickets bot doesnt work

[obsidian granite]

how to delete the ticket ?

[vagrant pendant]

Is there any way to know which user has saved the ticket's transcripts?

[covert swallow]

Yes that would be creating a panel, follow the guide i sent

[covert swallow]

Scroll down, theres an active tickets section

[covert swallow]

Does the bot have the ability to read and send messages in that channel

[covert swallow]

The delete command

[still timber]

Ohh okay. I see. No.

Ill try in my ticket Chanel then

[obsidian granite]

thx

[iron night]

Gave +1 Rep to @covert swallow (current: #17 - 401)

[peak atlas]

Fix ?

[covert swallow]

Does the bot have the ability to send and recieve messages in the channel?

[obsidian granite]

fix?

[covert swallow]

Oh are you trying to delete a transcript?

[obsidian granite]

ye

[covert swallow]

$deletedm [link to message]

[obsidian granite]

thx

[wintry token]

Hey

[grand oar]

السلام عليكم

Hi

How do I make a receipt button in the ticket?

[lofty widget]

Nvm, thanks

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 402)

[still timber]

My moderator still cant see the tickets that players open. I gave him acces to all. But still cant see it

He doesnt have the admin rôle. He has the mod role. But i gave mod rôle the accès to the ticket category

[undone thunder]

@stark rune

@covert swallow ?

Fix ?

[rugged hawk]

Heya guys, quick question, does anyone know how to reset someone’s ticket submissions?

A user is having an issue where the app says they can’t open a ticket in a certain category because they already have one, but there’s no active ticket showing up on their end. I’m checking the dashboard, trying to see if there’s a way to clear or reset that from the backend (even just a log of what's been triggered via the ticket tool bot), but I can’t find a full list of all active or closed tickets tied to the user.

Anyone have any advice or run into this before?

[honest notch]

how to suggest smth?

[scenic moat]

The application isn't responding in my server

I tried multiple times

[inland stirrup]

Hello

[still timber]

Never mind found it myself lol

[tropic bough]

i keep getting this can anyone help ? i keep getting : Thread Error
╰ The channel for creating the thread wasn't found
Docs page for this error
5169a266-f50c-11ed-a05b-0242ac120003

[queen cedar]

Does anyone know why the ‘close ticket’ doesn’t work no more?

[viral agate]

fix ur shi bro pls 👍

[shy heart]

I do have the same issue

[mellow bay]

My interaction failed too, but I was able to just used the command to close and delete tickets

[flat cobalt]

ارد طرد البوت من السيرفر

[coral cliff]

it's a rate limit issue, you'll have to wait until it resolves

[proper grotto]

hoew long does it usually take to resolve????

[spiral chasm]

support ?

[coral cliff]

it's a Discord issue not bot, so probably at some point today, check the https://discordstatus.com/

[spiral chasm]

help pls ?

@lament prairie@frozen crypt

[coral cliff]

I’m not support, just a random dude

[spiral chasm]

i know

can you help btw ?

[coral cliff]

There’s nothing to do, gotta wait on Discord to resolve it with their own vendor

Go grab a snack and wait

[spiral chasm]

no i got diffrent problem i guess

a member in my server tried to open a ticket

the bot created 4 rooms

all empty

i deleted them manually

now he cant open ticket

[coral cliff]

No idea man, I just come here to check for outages

[scenic plinth]

This is a Discord issue with Google Cloud. All you can do is wait for them to resolve the issue on their end.

[undone thunder]

GUUYYYYYYYSSSS HELLLLPP

[ornate cosmos]

How can I delete all tickets with one command

[halcyon lark]

hey @scenic plinth is there any reason why the forms dont work in my server?

oh

myf

[spring falcon]

im having an issue as well , when i create 4 ticket panels , it either deletes 3 or 2 of the panels

[dry geyser]

@worldly helm

🙏

[clever patio]

Anyone know why it says the application did not respond

[past robin]

Can you explain it better? I didn't understand much.

[lament pike]

Make sure ticket tool has the permission it needs.

[lament pike]

^

[lament pike]

I don’t think that’s possible, you may create a ticket to get accurate info.

[spring falcon]

I have a ticket open can anyone help me ?

[lament pike]

Im sure someone will assist you whenever they can, so let’s be patient.

[clever patio]

It says purge

[lone jay]

How do I create more reasons to claim a ticket

[cedar peak]

How can I add custom emojis to the dropdown style like this?

[rigid nova]

i dont see my ticket anywhere but when i try to make one it says "you already made one"

[odd hare]

Idk how to set permission

[pale valley]

how to close a panel on ticket tool?

[unborn pasture]

does the ticket open/close message the message that shows up when a member opens a ticket? or the one that notifies the support staff of a open ticket

[unborn pasture]

delete the panel in the dashboard

[undone thunder]

Where idk

[unborn pasture]

give ticket tool the essential perms like, send messages and stuff

[wooden kiln]

how do i like add dis

for me when i click on my ticket it just takes me to it but in the other dc it makes you fil out a form

[turbid plover]

Eu não consigo usar o modo venda rápida no star peta

Pets

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[timber kernel]

^

[wooden kiln]

tysm

[grand oar]

Can I create a ticket claim button in the bot and how?

[limber latch]

؟؟؟

@timber kernel

@lament prairie موجود ؟

[formal glen]

/تكت

[quartz idol]

hey

how do i invite the premium but can someone say>

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stiff tiger]

reyrey954 scam me

In Roblox

reyrey954 scam me
In Roblox

[zenith inlet]

how do i join the groop?

it wont let me in it is recestdid

[humble sequoia]

@stiff tiger @zenith inlet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zenith inlet]

ok....

[wild turtle]

application did not respond when i try set up a ticket?

Every time I try and setup it says 'application did not respond'

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[limber latch]

؟؟؟

[dark kraken]

أهلا نواف، الظاهر انه في خطأ بالوصول لأحد الايموجيات للأسباب التالية:

• الايموجي محذوف.
• الايموجي موجود بسيرفر ، لكن البوت مش داخل فيه.
• تغير إسم الايموجي.

توجه للوحة التحكم، ابحث عن الايموجي واحذفه منها.

في حال واجهت أي مشكلة/ما عرفت كيف ، اعطيني ايدي سيرفرك وانا بساعدك خطوة خطوة .

• كيف أجيب ايدي السيرفر؟ : إستخدم الأمر $id في سيرفرك.

[limber latch]

في سوال ؟

[dark kraken]

ما بقدر اعرف لك بالضبط لحد ما افحص لوحة التحكم بنفسي، إذا ممكن تعطيني ايدي السيرفر

[limber latch]

لوحة التحكم وينه ؟

[dark kraken]

https://tickettool.xyz/dashboard

[limber latch]

طلع ذا الايموجي ⛔️ عند زر تاكيد اغلاق التذكرة

عدلته وزبط

[grand oar]

السلام عليكم

اخوي كيف افعل زر الاستلام. ويطلع لي بالتكت

@dark kraken

ك بس مو هاي ثالث مره اجي لهنا و محد يرد

[dark kraken]

ممتازين، بتحتاج أي مساعدة اخرى؟

[limber latch]

سلامتك 🤍🤍

[dark kraken]

مرحبا بك ، أدعى يحيى، سأكون مسؤولا عن إجابتك على إستفسارك .
أرى أنك تريد تفعيل استلام التذاكر، للقيام بذلك، إتبع التعليمات:

• توجه إلى موقعنا: https://tickettool.xyz/dashboard
• إختر خادمك والـ بانل التي ترغب بتفعيل الخاصية فيها.
• Panel Configs --> Claiming.
• Enable ticket claiming.

**ملاحظة، هذه الميزة ممكنة فقط لأصحاب النسخة المميزة من تكت تول **

[dark kraken]

عشان تحصل على رد سريع وموثوق، بتقدر تفتح تذكرة عن طريق: #🎫│make-a-ticket .

ويرجى تجنب منشن أي شخص في هذه الغرفة.

[grand oar]

تدلل حب

[grand oar]

ليش بس النسخه المميزه

[dark kraken]

ميزة الإستلام ميزة فريدة، وحبينا نخصصها لأعضاء البريميوم.

في حال ما كان عندك الإستعداد انك تشتري في الوقت الحالي، بحب ابشرك انه في تجربة مجانية لمدة اسبوع لكل سيرفر.

حاب تعرف كيف تستخدمها؟

[grand oar]

اسبوع واحد !

بس هذا شي اساسي بأكثر من بوت تكت ما نذكر اسم بس استخدم البوت هذا لأن هو الافضل بس ينقصه الاستلام

[dark kraken]

التجربة مخصصة عشان تستكشف لوحة التحكم أكثر والميزات الخاصة بالبريميوم وتعرف لو تناسب سيرفرك، اسبوع هي مدة كافية عشان تتعرف على جميع الميزات.

ونشكرك على الإطراء ، لكن هذا اكثر شيء نقدر نقدمه.

[grand oar]

اقدر اقترح إضافة الاستلام النسخه العاديه ؟

[dark kraken]

طبعا! كل الإقتراحات مقبولة.
عشان تقترح، توجه لـ #🤖│bot-spam واستعمل الامر: s!suggest

مفضل تكتب إقتراحك باللغة الإنجليزية عشان يسهل على المسؤولين فهمك.

[half panther]

انا حفظت تكت كيف استرجعها

@dark kraken

[dark kraken]

أهلا، عندك حالتين:

• وجودة في الروم المخصص لحفظ التذاكر.
• موجودة في خاص مالك التذكرة. (ممكن ما توصل، حسب إعدادات السيرفر)

ورجاء، تجنب منشن اي شخص في هذه الغرفة.

[vital ledge]

Can anyone help me guys?

Anyone in here??

[heady smelt]

so i have this problem and the embed persists when using the dropdown style menu. buttons don't have this problem of the embed reappearing. is there any fix for it?

(mentions are off when i replied)

[pseudo ravine]

Hey there! Does your server have a premium subscription?

[vital ledge]

İs this help server or stay like dead

[heady smelt]

hi, no it does not. but reading that conversation i had assumed an embed would stay gone once you manually remove it from the message

[pseudo ravine]

Removing an embed requires a premium subscription

[pseudo ravine]

Hey there! This is the support server for the Ticket Tool Discord bot

[signal ledge]

what’s the correct variable for this {claim.user.ticket.user.nickname}-modmail

[north escarp]

What's that

[north escarp]

How to make the form of the ticket in the transcript

[tawny tangle]

Como deixo em português?

[versed prairie]

Hello. Anyone else experiencing streaming problems. Shows play a few seconds then spinning circle then plays a few seconds…..rinse and repeat. Going on day 3 now. Any suggestions appreciated

[heavy cloud]

why doesn't it work?

[lime warren]

Opa

Oiii

[vivid adder]

Ticket-48818

[rugged hawk]

Anyone?

[dreamy agate]

If i have a multi panel setup and someone creates a ticket in the wrong category, How can i move that ticket to the right category?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[calm steppe]

no one’s texted me

[orchid dragon]

no direct link for my ticket after it was closed

[marsh drift]

can anyone teach me how to makea claim tickets?

how to make the bot mention the helper role

cause i want to make a ticket thats also mention the guy who created the ticket and will mention the helper role

[distant loom]

How do I enable how to claim the ticket? It's not working no matter how hard I tried

[cedar merlin]

How do I find my ticket for

[timber kernel]

Claiming is a premium only feature. You enable it via the dashboard -> Panel Configs -> Claiming

[timber kernel]

see my message above please

What is not working ?

[vale imp]

what's coming out and how to fix it after the /open command

@timber kernel

[timber kernel]

Here is a guide to get you started:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[heavy cloud]

nvm i just found out it didnt work cuz i hit the limit / (what i meant by not working is that the bot missed some stuff in the message)

thank u ❤️

[timber kernel]

[torn comet]

Good morning! I'm unable to invite the bot to my server. It doesn't give me any server options. Is there a way to fix this?

[sharp plaza]

Oi

Comprei uma conta e n código entrar oq eu faço

Consigo

[toxic night]

How do I sent the dropdown panel menu to the channel I want it to go to

How do I send this

[broken sail]

Hola

Mi ticket desapareció

Y cuando intento crear otro dice que ya existe

Y no se que hacer

[north escarp]

What's is escalate ticket

[raven grove]

Site not loading

but docs and other stuff is loading but dashboard and invite is not loading

[hardy flax]

السلام عليكم

How do I put deletion and closing messages in a dedicated chat?
Log

[distant loom]

Oh my bad

[left forge]

I add ticket tool to the server but on the dashboard it doesnt sync iam head admin on the server

#🆘│community-support

[open charm]

are you the server owner?

if not, have the server owner assign your role as a dashboard access role in server config

[jade topaz]

i added ticket tool to my server then run the /setup command then it says application did not respond

[tulip radish]

How the escalation works

when i open a ticket, how i can make escalation to another ticket

[twin palm]

https://discord.com/channels/1378792291061465108/1383366216378486844

[tribal cedar]

Hello. Got it figured out?

[novel tide]

How do I file a regrow?

[tribal cedar]

Sorry?

[novel tide]

How do I get a regrow from a rule break

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tribal cedar]

@novel tide^^

[shell rose]

Rauch belief wegen frp

Bitte

Janice fesselt am Boden bitte bin jetzt des wegen im knast

Jannick hat mich am Boden gefesselt darf er das oder nicht

[tribal cedar]

@shell rose can you speak English?

[shell rose]

Jes

[tribal cedar]

What are you trying to get help with?

[tribal cedar]

I think you are in the wrong place. This is a discord server for the support of ticket tool bot

[shell rose]

Ok

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[mental topaz]

Hi can you turned of dms from the bot?

[narrow brook]

how do i edit a ticket request where the message is.

[tribal cedar]

What DMs? When a ticket is open and closed?

[mental topaz]

Closed

[tribal cedar]

Panel configs > ticket > edit ticket message. For panel msgs is same just panel and edit panel message

[narrow brook]

i did that but its not saving on the messages to open ticket

[mental topaz]

@tribal cedar

[tulip radish]

No if you have any article or any way to help

[hexed bobcat]

When do I get the result of the validation?

[prisma bobcat]

How do I get unbanned from bloxluck

[humble sequoia]

@hexed bobcat @prisma bobcat

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[atomic garnet]

i got scammed from discord server after that moderator banned me now admins asks me for ticket id is it possible to see what ticket id that was?

[hearty oyster]

Where to report someone on grow a garden

For scamming

[cedar coral]

Unable to even play the game anymore

Stuck on this page

[fallow heron]

Hi guys,

I created 5 different panels (one for each ticket topic) and I'm using a connection with Sapphire to handle the embeds and buttons. I want the tickets to be visible only to specific roles depending on the topic (e.g., only the Report Team should see a report ticket), but it's not working as expected.

I'm using the command $$new ${userid} report to open the ticket, where report is the name of the panel.

[pearl gull]

Hi i would like to ask what the category close mean?

[humble sequoia]

@hearty oyster @cedar coral

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tepid escarp]

when members open a support ticket, the bot is not giving "read message history" how do i change this?

[prisma bobcat]

@junior tulip pls help me get unbanned

[open charm]

change default ticket permissions via the dashboard

[open charm]

wrong place!

[prisma bobcat]

Where do I go

It don’t let me because it banned me from the server

It says appeal status pending

[jade cove]

tck e free?

🇧🇷

[balmy raft]

Can some one Help me

[tepid escarp]

https://tenor.com/view/confused-dont-get-it-explain-this-to-me-like-im-five-michael-scott-gif-14068014

[agile sentinel]

Hi, how do i make the ticket bot ping me when a ticket is made

[sullen oriole]

is there a bot suggestions server/channel

[nova iris]

hi

does anyone know if premium counts for multiple servers

or is it just 1 server

[hexed bobcat]

Why could I not appeal myself? I was falsely ban, Pls help

[austere lichen]

How can i make the bot ask the person opening a ticket questions like this for example

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[atomic solstice]

you can follow the guide in the embed above my message^^

[austere lichen]

Alright thanks

Thanks @atomic solstice

[iron night]

Gave +1 Rep to @atomic solstice (current: #21 - 339)

[atomic solstice]

You ae in the wrong place, this server is a support server for the Ticket Tool bot not for Dyno

[atomic solstice]

no problem

[hexed bobcat]

Btw may I asked how much longer will it take for the support to look into my false banned? i have already applied for a ticket a few days ago.... I have followed the steps and etc...

[atomic solstice]

Like I said above you are in the wrong place, we are not affiliated with Dyno nor any servers using Dyno

[hexed bobcat]

Thank you

[velvet oriole]

I dont want a Racoon How i delete the payment

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow heron]

Hello
I created 5 different panels (one for each ticket topic) and I'm using a connection with Sapphire to handle the embeds and buttons. I want the tickets to be visible only to specific roles depending on the topic (e.g., only the Report Team should see a report ticket), but it's not working as expected.

How can I call a specific panel by text command?

[atomic solstice]

When using the command style option you can select which channel ticket tool will look for. so for each panel select a different channel for the bot to monitor and then have sapphire send the command to one of those channels depending on which panel you want

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[atomic solstice]

in terms of giving your staff access to tickets via roles you can follow the embed above this message ^^

[inland nebula]

How do I use the automation to send like a queue message to my queue channel when the ticket is closed?

[atomic solstice]

Automation can only send messages inside the ticket when it was triggered in, you cannot send it automatically outside of a ticket

[sage iris]

Is the bot down? I’ve got a lot of tickets open yet I cant close them nor transcript them.