🆘│community-support

[pulsar herald]

Ticket

[austere forge]

You have several, which is why I asked

[pulsar herald]

ow yeah i just deleted all the other ones

now i only have 1 left

[austere forge]

Good, Please run the /debug command in the channel where you try to send it please

[pulsar herald]

it just said that the application didn't react

[austere forge]

All permissions marked with ❌ are missing in that channel

[pulsar herald]

ow bruh

[austere forge]

Please run the /debug command in the channel transcript

You've deleted your message, so your problem is solved? @high zenith

[pulsar herald]

ow yeah now it worked tysm

[austere forge]

No problem! Thank you for choosing Ticket tool

[high zenith]

No, I'm reorganizing the language. My discord server is experiencing some limitations for the time being and I can't save tickets now

[austere forge]

Please run the /debug command in your channel transcript on your server

[high zenith]

ok

can I send the result here?

[austere forge]

Its fine, so your server has been limited by Discord, so we won't be able to help you any more sorry, you can reached the Discord support if you wish - https://support.discord.com/hc/en-us/requests/new

[high zenith]

Friend, I don't want you to help me get in touch with the official restrictions, I just want to know how to save tickets in this situation

[austere forge]

You can't, because your server is limited by Discord, sending attachments is not possible - so you can't transcript tickets.

[high zenith]

ok thanks @austere forge

[jade topaz]

Welp, my issue got ignored. I guess I will never know why did @iron night consider my message as count ruining attempt (whatever that is), nor know how to solve the counting issue.

[austere forge]

There's nothing we can do about it, it's the bot's behaviour, re-try later - that's all I have to say to you..

[magic kite]

Just a simple question how do I set up the bot when a ticket is created by a user. I wanted it so that the channel that was created for the ticket is the users name, is it possible with ticket tool?

[tame ember]

hello, how can I auto delete new tickets ?

[austere forge]

Dashboard > Panel configs > General and disabled Two step Ticket

[austere forge]

You need premium subscription for this

[magic kite]

Do I need premium to have a custom message when they create the Ticket?

[austere forge]

It's simply not possible to change the reply ephemeral message

[magic kite]

🤦🏻‍♂️ nvm figured it out

[last plover]

Could you please provide guidance on how to set up this bot? I am new and unfamiliar with the process.

[austere forge]

Refer to the embed below, this is easy quick guide to figure out ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[last plover]

I sincerely appreciate your efforts in assisting me.

[austere forge]

No problem! let me know if you have any questions

[tame ember]

thx

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1052)

[austere forge]

No problem Thank you for choosing Ticket tool

[high zenith]

I set up a new server, how to quickly migrate the settings of the old server

[austere forge]

Refer to the embed below

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[high zenith]

THANKS @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1053)

[austere forge]

No problem! Thank you for choosing Ticket tool

[spiral parcel]

You are not eligible for this challenge is showing , while I am trying to do kyc

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[untold forum]

.

[summer lance]

Hello there ! I don't know if u can help me, but i have an issue.
I seek a bot who can hide the ticket after be claim by a moderator.
All guys have the same role "moderator" (we're 4), but i can't claim a ticket, and all moderator can act on it.
Is there any solution to claim it, hide channel and only interact 1 modo vs 1 user ?

[atomic prawn]

Hi, could you send me a bot invite link? please

[pseudo ravine]

Hey there! Please head to the Dashboard > Claiming > Change other support team permissions when claimed > > Edit Support Team Permissions > View Channel >

[pseudo ravine]

Hey there! I'm assuming you're referring to Ticket Tools invite link?

[atomic prawn]

Yes

[pseudo ravine]

You can invite the bot from its profile @pseudo glen

[atomic prawn]

Yes I know but I need to forward that link to my manager so she can invite bot herself🥺

[pseudo ravine]

Please use this link: https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2416045072

[atomic prawn]

Thank you so much

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1335)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[gusty cosmos]

hello...!

How can I change this part?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gusty cosmos]

where is that??

[pseudo ravine]

The embed shows you where you need to go

[spare mulch]

why it shows me this when i try to go on the website?

[gusty cosmos]

I'm already using the dashboard, but I don't know where to change that part.

[pseudo ravine]

Hey there! Have you tried refreshing?

[pseudo ravine]

Please refer back to the embed I sent

[spare mulch]

Yes didnt work

[pseudo ravine]

Is it possible to try a different browser? It's currently working for me

[spare mulch]

Yea it works now thx

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1336)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[vivid garnet]

how do i make info people put into these fields actually show in the t icket

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[vivid garnet]

where do i find auto display form results

im in embed editor and i cant find it

[pseudo ravine]

It's right below the option to enable forms

[vivid garnet]

nvm i found it

i got it thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[atomic prawn]

I asume I can’t use forms when I’m using sapphire + ticket tool trick?

Right?

[pseudo ravine]

Correct

[toxic geyser]

Hi
The tickets box doesn't appear what i do

[barren zodiac]

How to get a bot to make a new ticket?

I have server configs set up,

[earnest bear]

where is ticket

[humble sequoia]

━━ Xylen's inquiry has been moved to a ticket ━━

[karmic grove]

#🎫│make-a-ticket ?

[karmic grove]

Hi ! Can you please tell us more about your problem (unless you had a solution elsewhere in the meantime)?

[toxic geyser]

I am stuck in this page

[karmic grove]

@toxic geyser Sorry, I don't know how the setup inside Discord works. I would suggest setting up the bot on the dashboard https://tickettool.xyz/dashboard. Have you tried it?

[mortal tartan]

After I completed the ticket and it got verified do I just wait now?

[karmic grove]

If you made a ticket in #🎫│make-a-ticket , yes, please wait until a support staff claims it to provide you with support

[earnest bear]

sorry idk dc only shows me this and bug reports

[mortal tartan]

What if I clicked the lock before that….

[karmic grove]

Yes I understand, I had this issue in the past, soooo now it is solved, you can go make your support ticket over there!

[karmic grove]

Hum
Never made a ticket before but there is a strong possibility that it remains here and someone from support can react to it so I would suggest to wait three or four hours and if no-one claimed it create a new one with the same info but add that you are not sure that your previous ticket went through because you closed it

[rich hornet]

I need help on my withdrawal Ticket

[paper viper]

Hello!

I was trying to add the username of the person claiming a ticket using: {claim.user} in the ticket name

But it rename the ticket with I belive the ID of the user instead. Do you know why?

[rich hornet]

@karmic grove how do i fix my withdrawal issue it’s in my ticket from Reinbow told me to come here to do it

I’m new to all this so I’m confused

[karmic grove]

This server is for people who are managing a Ticket tool service on their server. Are you in this situation? If not, I'm afraid we can't do much for you here

[rich hornet]

Okay sorry mybad

[onyx frigate]

Nik omkom

[karmic grove]

Try {claim.user.name}, I think that would be the correct tag

[paper viper]

I'll try that! Thanks

[iron night]

Gave +1 Rep to @karmic grove (current: #96 - 10)

[karmic grove]

Please don't dm other users without asking them first @paper viper

[paper viper]

I don't think I DM'ed anyone, I just replied to you using the reply function 😅

[queen forge]

how does one add the bot to my server?

i went to try and add it via invite to which its in the server as a memeber just not doing any task such as showing up for members to interact with

[rocky frigate]

i was interested in upgrading my plan but i wanted to confirm that this is a tool i can use to automaticaly open up a ticket when a member joins so they can get onboarding support

[pure stream]

Hello there! This may be either an app error or yu might need to refresh and log back in.

[pure stream]

Hey there! Yes this is nice upgrade you will get better benefits.

[rocky frigate]

would u be able to dm me and help me out, i wanna make sure its what im thinking and ik ill need help setting it up too

[pure stream]

DM’s are not support.

But I’ll do it.

[karmic grove]

@queen forge

[rocky frigate]

okay bet, i mean we wanted to make sure it would include when people sign up a ticket opens and when someone cancels ticket opens @pure stream

[pure stream]

Don’t worry, I see your messages.

[tame siren]

I need help when the bot joins my server I can’t see my server on the dashboard

[pseudo ravine]

@pure stream Please do not take support to DMs. All support should be done in this channel

[rocky frigate]

okay sounds good no worries

so @pseudo ravine i want to confirm i am able to do the thing si listed before i upgrade, ur website is slightly difficult to navigate so i wanna make sure i can get it to work

[pseudo ravine]

Ticket Tool can't automatically create a ticket for a user immediately when they join

You can have a seperate bot do that though

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[rocky frigate]

so that’s something i would need to code myself or have someone code for me

[pseudo ravine]

You can use any bot that can send a message when someone joins the server

It doesn't have to be a custom bot

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[paper quail]

how do i make it so the panel is multiple choice instead of indivual messages per ticket ?

[acoustic tundra]

Hello, I want to know how to leave the bot when he writes an order that makes the bot ticket respond

[pure stream]

Alright!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[karmic sorrel]

@paper quail

[karmic sorrel]

hello, Could you please clarify your question?

[spring condor]

Hello. How do i change the bots name in my server?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[vital jewel]

[BRITISH ARMY BASED] I have a ticket specifically designed for intelligence corps which is for severe situations, I don’t want the rank “Headquarters” to be able to view these intelligence corps tickets, but whenever tickets for this section is made they are able to see the tickets how I do I make it to where that rank isn’t able to see them

[acoustic tundra]

I mean, I added bot commands. In other words, for example, I wrote a $close command so that he writes it instead of me, but your bot does not receive from my bot, is there a solution؟

[karmic sorrel]

Just to confirm, when you type the command yourself, does the bot respond to it correctly?

[grave hare]

How to make a ticket panel like this ?

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[karmic sorrel]

@grave hare

[grave hare]

Thank u so much🥰

[karmic sorrel]

You're welcome 🥰

[dawn lark]

Does ticket tool support threads?

[karmic sorrel]

yes

[dawn lark]

Where can i turn it on?

[karmic sorrel]

@dawn lark

[dawn lark]

Ok, thanks

[iron night]

Gave +1 Rep to @karmic sorrel (current: #105 - 9)

[karmic sorrel]

You're welcome

[mortal tartan]

Can you get a refund?

[karmic sorrel]

Refunds are handled by discord, but in general they will grant refunds within the first few days without any issue, but after that requires a reason and possibly more time.

[mortal tartan]

Don’t you want me to pm you or where do I request to get one back

[karmic sorrel]

#🎫│make-a-ticket

[young harness]

How do I do this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[plucky plume]

Hello I need help I got ticket bot working but I need to create more tickets than just 1 what do I need to do I help run a server

[mortal tartan]

Someone wanna help me out with a refund?

[humble sequoia]

━━ Smokedd_znutzz's inquiry has been moved to a ticket ━━

@mortal tartan

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[real solar]

Hi ,,, I put the form but I don't know why this doesn't happen

[light quarry]

Guys

How do I rename tickets

[slow forum]

Do this command ‘$rename (name)’

[karmic grove]

Hi! My suggestion would be to use different categories for each panel on Discord so that Headquarters cannot view Intelligence tickets.

[oak ibex]

I want to add more than one button in my ticket but I can't can anybody help?

[karmic grove]

You can change the message you circled in blue on the Dashboard > Messages > Message ticket, then open the embed editor and field editor. However this is a premium feature.

If have another problem, I would suggest to #🎫│make-a-ticket and select the arabic section so it is easier to understand each other

[karmic grove]

You need to create a different panel for each button you'd like, then join them in a multipanel in the Dashboard > Panel > Attached panels. Then resend the panel where you set the multipanel.

[oak ibex]

Oh

[mossy sedge]

Is there a way to blacklist a certain role from creating tickets?

[elder yew]

Hey is there a thing in ticket tool bot that let's you copy whole setup of panels and buttons from 1 server to other? I'm admin in both servers but I have ticket tool setup only in 1 server. Setting whole process and merging panels n buttons are difficult so like is there any copy paste thing anywhere which I can use ? Lol

[frigid yacht]

anyone know how to fix this

[oak ibex]

Give tt administrator to fix it easily

[manic snow]

it keeps telling me the application did not respond

[long fractal]

Hey there!

To fix the problem:

Go to the ticket channel settings -> Channel Permission -> Add Member -> Add ticket tool bot -> Give him view and send message permission.

[long fractal]

Hello there,

Yes, you can.

To do this follow this steps:

Select the panel from the dashboard-> Panel -> Edit Panel Message -> Create ticket click at Edit Button -> Disabled Roles -> Select the role that you want to blacklist.

[mossy sedge]

Should i enable this?

[long fractal]

No.

[mossy sedge]

Okay, thank you!

[neat temple]

How do I accept a ticket (like when someone makes a ticket, how do I accept it to go to it)

[austere forge]

Simply click on the open ticket to access it, as you did with this channel for example to open it

[neat temple]

Alr thanks

[manic snow]

thanks

[iron night]

Gave +1 Rep to @long fractal (current: #106 - 9)

[acoustic tundra]

Yes

[karmic sorrel]

it means the bot isn't able to receive commands sent by other bots

[ionic viper]

Guy's how do u do this

@limber portal can u plz help me

Oh

I didn't know SORRY

[austere forge]

Refer to the embed below please!

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[ionic viper]

TY

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1056)

[north niche]

How can I show the claim button where the ticket is opened?

[austere forge]

You need a premium subscription for this ⬇️

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[misty epoch]

hey ! just wondering if there is a way ( and if there is, can someone help me out ) to set up a panel, and have a form function for tickets. However, I want each option on the form to go to a different ticket category on discord . IE - general help on the ticket form, will go into the general help ticket category on the discord, appeals to the appeals category etc etc. appreciate any help in advance

[austere forge]

Each panel has an option to set the opening category, you'll find via the embed below how to do this, make sure you do this for each panel you have - and also information about the feature forms ⬇️

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

If you have any questions, let me know please

[misty epoch]

so just to confirm, i need multiple panels essentially?

[austere forge]

Correct, if you want to have several ticket options (like General, appeals, Billing...) you'll need several panels, not just one

[gilded niche]

Ays huhuhuhuhu

[misty epoch]

ok doke, you free to hop into voice chat for a moment? just so i can make sure im completely correct in what im doing 🤣

[misty epoch]

only if you have a spare minute 🙂

[austere forge]

Unfortunately this is not possible, we can only assist you by writing, if you want to go further please #🎫│make-a-ticket

[misty epoch]

ok doke - i'll try type out what i mean then - so every panel, you can send to a channel for the ticket...i want to send 1 option to the discord channel, it will be a form with the options on there - however, when you do the drop down, it'll have 3 different options for the user to create a ticket - depending on which option they choose, i want this to go to a different channel - so its organised on my discord - how do i get this? do i need to create 3 different panels ? how do i get them to merge into one " send " on the discord?

[austere forge]

Refer to the embed below please!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[misty epoch]

never mind, i'll try find someone to help, appreciate your help today 🙂

[austere forge]

Sorry for the confusion, you can #🎫│make-a-ticket if you want, a member of our support team will be able to help you further

[ionic viper]

Guys can i ask how do the staff team get pinged when a ticket is created?

[austere forge]

Refer to the embed below please

[ionic viper]

What permission do i need to enable?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[toxic geyser]

This box still doesn't appear on my server

[ionic viper]

Hello u need to click send in the dashboard

[austere forge]

Refer to the embed below to achieve this

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[ionic viper]

Btw ty!!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1058)

[austere forge]

No problem, Thank you for choosing Ticket tool!

[mystic osprey]

Hi! Is there a way to allow a person to submit more than 1 ticket request? Currently, our community members are limited to only 1 person/ticket.

[frail tree]

Hey Team,

past user of ticket tool premium, adding ticket tool to a new server, which my account has been made Discord Admin of.

I was able to install ticket tool (free) but when i go to the dashboard to manage it, I am told - attached screen shot...

Confirmed I am Discord Admin on said server ?

Do you now need to be the Server owner to add ticket tool or something else, as the docs only note having Administrator permissions.

[austere forge]

Dashboard > Panel configs > Limits - Open tickets each user, increase the number of this option

[austere forge]

Please provide the server ID /name

[frail tree]

Appreciate the reply,
920188005686337566
it is another account I use for managing server that has the perms on it (not this one)

[austere forge]

Its fine, its look like the subscription premium linked to the server has expired, and that the premium bot is no longer on the server, which explains why you can't access the dashboard, so you need to use the /botswitcher command with the bot white and select the bot white again

[frail tree]

Nice! appreciated,

Just tried running the command, is there any variable I need to add with it? Couldnt see any in documentation as I am just getting this error:

[austere forge]

Could you run the /debug command in the channel where you try this command please

[frail tree]

mmm, same error with /debug.

Checked and even added the discord admin and command channel just incase.. but same result..

I can nuke ticket tool from the server and start over if needed ?

[austere forge]

Have you tried the command debug with this account ? because I don't see any results from your use in our logs?

[frail tree]

This account doesnt have admin rights on the server.

I could ask to have this account added as an admin to then see if the switch command works if for some reason Ticket tool is still looking for this user somewhere with lingering permissions

[austere forge]

No problem, please provide me with the id of the account with which you ran the command

[austere forge]

Please run the /debug command 😅

[frail tree]

same error message

[austere forge]

Re-try please, I don't see any logs with your account

[frail tree]

ID for other account is 920894320389791775

[open charm]

bots not loading at all

[frail tree]

Just seems like the bot is not working on our server

[open charm]

• dashboard brings me to the 404 page

[open charm]

think its down

[austere forge]

I'm going to move you to a ticket to see what's wrong with it 👍

[austere forge]

Please refresh your page

[open charm]

i have

like 5 times now

[frail tree]

my dashboard loads and works for another

i did just see some 404's errors from discord its self

[toxic geyser]

How

[open charm]

think its down?

[frail tree]

discord is up and running, so not sure what thay impact

and my dashboard does load fine

[austere forge]

The site works well for me, try to access it in private browsing

[austere forge]

Dashboard > Panel configs > and use the SEND button

[open charm]

works now, thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1059)

[austere forge]

Glad to hear! Thank you for choosing Ticket tool

[iron night]

Gave +1 Rep to @open charm (current: #389 - 1)

[lean notch]

ive added to a server where i am admin but it doesn't show up on my dashboard so I cannot configure it any help would be appreciated

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[open charm]

another question, sorry

why does the form answer not show with the variable

[lean notch]

thank you very much

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1060)

[austere forge]

No problem! Thank you for choosing Ticket tool

[austere forge]

You need to replace the x with the number of the question. For example if you want the answer for your first question you use then : {create.form.1} ect..

[lean notch]

i tried the fixes and it doesn't show up and then when I do the level command it says the application did not respond

[open charm]

ah alr, ty

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1061)

[austere forge]

Please run the /debug command in the channel where you try the commands

[lean notch]

the application did not respond

[sudden harbor]

sorry , the undress ai on seaart.ai is unfindable? how can i solve that?

[austere forge]

Ticket Tool is missing the VIEW CHANNEL permission for that channel - and you are currently also permissions level 0, which means that you do not have the necessary permissions to access the server dashboard, you must ask the server owner to add your role in admin permissions or set it as Dashboard roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 21, 2025, 3:36 PM

[mystic gorge]

Ayuda no puedo ingresar a mi cuenta en mi nuevo celular

[lean notch]

okay thank you will try figure it out

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1062)

[austere forge]

No problem! Thank you for choosing Ticket tool

[open charm]

eso es un problema de Discord

[mystic gorge]

No encuentro el supuesto ticket

[open charm]

En su lugar, póngase en contacto con su equipo de soporte en discord.com/support

[mystic gorge]

Gracias

[open charm]

De nada!

[sudden harbor]

sorry , the undress ai on seaart.ai is unfindable? how can i solve that?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lean notch]

how does the owner increase my level because he said he made me server administrator but im still level 0

[open charm]

are you trying to access the dashboard

[lean notch]

yeah but my level isnt high enough

and owner said he made me administrator but my level is too low

[open charm]

make sure your role is listed here

[lean notch]

does the owner have to do that on his dashboard?

[open charm]

yeah

[lean notch]

okay thanks will tell him

[iron night]

Gave +1 Rep to @open charm (current: #228 - 2)

[open charm]

this should let you access the dashboard to setup panel configurations

[coarse pecan]

I am trying to figure out if it is possible to have the "claim ticket" button shown for only 1 role, and that the other roles are only able to see the "close ticket" button?

[open charm]

i dont believe you can do it, but what you can do is make it so you use commands to close

[coarse pecan]

Hmm okay good to know. Thank you!

[iron night]

Gave +1 Rep to @open charm (current: #180 - 3)

[open charm]

np

[grave hare]

halo, i need help with creating panel

[open charm]

what specifically?

[open charm]

are you trying to make one or sending one

[grave hare]

i dont know how to change panel name, Message content isnt available to type

[open charm]

are you trying to edit {panel_name}?

[grave hare]

message

[open charm]

oh

[grave hare]

like this

so i need to change panel name and message

idk

[open charm]

to change name

go to panel config in dashboard

this button

[grave hare]

and rename yeah

[open charm]

that changes the panel name

[grave hare]

i did but when i go to the channel, it looks same

[open charm]

you have to resend

[grave hare]

okay

so now how to change that message

[grave hare]

i dont understand why i cant 😭

[open charm]

are you trying to change this

[grave hare]

To create a ticket use the Create ticket button

[open charm]

under general ticket options click messages

click edit panel message

click the error on embed editor 1

arrow*

then you can edit it

[grave hare]

oh there it is

thank you so much

[open charm]

no problem! :D

[mossy sedge]

How to make ticket tool ping a staff role when a new ticket was created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there, see above please ^

[open charm]

beat me to it xd

[mossy sedge]

Oh the bot was missing the mention permission, thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2377)

[boreal minnow]

Tickets id not working?

[civic burrow]

How can I configure it so that the claim button pings the user who created the ticket?

[restive condor]

Hey there! You can use the {ticket.user} variable in the claim message

[restive condor]

Hey there! What exactly seems to be the problem?

[strong iris]

hello

this aint working

i triple checked the bot has all prems on the channel

[restive condor]

Hey there! Could you try the /debug command in that same channel please

[strong iris]

ayy ty ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2378)

[opal geyser]

Does anyone know how to make it so that each owner has separate tickets, so for example the owner has separate tickets from the CEO?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! Each panel can have its own support team roles ^

Please note roles with administrator permissions have access to all channels, thereby bypassing this restriction

[copper moat]

.

How do autoping ticket owner when he didn't respond for a certain time

And how do i make ticket autoclose if ticket owner didn't respond within a certain time

[opal geyser]

but

[rapid kernel]

Could u tell me what the problem is ?

[coarse rune]

I got the free trial for premium, how would I invite the bot?

[pure stream]

Hey there! To invite the premium bot, toggle the command /botswitcher and this will automatically switch it.

[pseudo ravine]

That doesn't invite the bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pseudo ravine]

@coarse rune Please refer to this embed ^

[pure stream]

I know but if he has invited bot that works.

[pseudo ravine]

They asked how to invite the bot

[coarse rune]

Ok

[pure stream]

Oh, didn’t saw that.

[coarse rune]

Alr

[pure stream]

Once you have invited your bot toggle that command!

[pseudo ravine]

Hey there! It seems like you've reached the character limit, which is 250 characters

[analog sedge]

How to make like this page

[rapid kernel]

Ok

[lunar wedge]

Hi ,after i get my ticket closed i dont get the dm with what was talked

Why?

@frozen crypt

[tidal minnow]

#🤖│bot-spam message

[tidal minnow]

Setup a transcript channels

[mystic gorge]

Alguien sabe como usar o hacer lo del Autenticador ?

[grand ether]

ماكو عرب

[deft jasper]

is there customer suuport?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[round niche]

how do i get the newly opened tickets to appear in a specific category instead of just showing alwasy at the top of the discord?

[coral kayak]

why when you close ticket with a reason it doesnt show that reason to the user who opened the ticket ?

[pure stream]

Hey there! Follow this steps to make that happen.

And then once you click that, it will take you to this. You will select the categories.

I hope this article was helpful. If it was please leave a review so I can became a supporter. Thanks by supporting Ticket Tool! #📈│reviews

[pure stream]

Hey there! Have you set up a DM when ticket is closed?

@coral kayak

[sinful folio]

hi, Ticket Tool tells me "This button isn't enabled." — Why is that? It was working literally 2 seconds ago

[pure stream]

Hey there! Please ensure to have the permissions correctly set up.

Or this might be due to you pressing it to many times. This may delay the command and send a un-response signal.

Check again, if not let me know! I hope this article was useful. Thanks by supporting Ticket tool!

[analog sedge]

Excuse me I didn't understand it can you pls join my server and do it for me

[wind orbit]

why does the claim button just not pop up for me even tho its enabled?

[unkempt coral]

yow wassup why don't I have permission to setup the bot even though I added it, and the owner already gave me permission

[restive condor]

Hey there! Claiming is a premium feature

[restive condor]

Hi there! Please make sure you have administrator permissions enabled in your role settings

[unkempt coral]

thanks @restive condor with your help, it's working now

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2379)

[pulsar sonnet]

why does my ticket tool only let me open 1 ticket?

i have it set to 100 tickets per user

[fleet wasp]

Hey guys I can't run the ticket bot can someone help me? 🙏

[karmic locust]

How do I put tickets in a category?

[spring robin]

Hi !

When an inquiry channel is created in the Ticket Tool Bot, is it possible to have another bot send something like a help menu to that channel?

[long fractal]

Hey there!

To fix the problem:

Go to the ticket channel settings -> Channel Permission -> Add Member -> Add ticket tool bot -> Give him view and send message permission.

[jade topaz]

السلام عليكم

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[long fractal]

Hello check this

[long fractal]

تفضل

[fleet wasp]

oh finally! thanks @long fractal

[iron night]

Gave +1 Rep to @long fractal (current: #96 - 10)

[unreal ginkgo]

is there a way to add more than one dropdown option to a pannel?

[open charm]

believe so

@long fractal i summon thou

wait wrong person

[long fractal]

Hello there, Yes you can.

[pulsar sonnet]

can someone help me w this pls

[open charm]

how many tickets are opened a day

also try resending panel

[long fractal]

First:
Go to the dashboard -> Panel Config -> Dorpdown Style -> Then add panels at Dropdown Items

[pulsar sonnet]

1 per person

[long fractal]

Hey I will handle the problem if you want.

[open charm]

yes please

got busy after a min xd
Ty

[long fractal]

Hey head over to:

Panel Config -> Limits -> Screenshot it and send it here please.

[pulsar sonnet]

@long fractal do not owrry i have fixed it. thank you for trying to help!

[iron night]

Gave +1 Rep to @long fractal (current: #91 - 11)

[long fractal]

No problem I wasn’t fast this time😂

[coarse pecan]

Is there a way to insert a hyperlink into a message?

[austere forge]

Of course, using Discord markdown [Test hyperlink](https://docs.tickettool.xyz/) - Test hyperlink

[frigid nexus]

How to make select-menu ticket?

[austere forge]

Refer to the embed below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[open charm]

say $setup in your own server

[humble sequoia]

━━ snowx70's inquiry has been moved to a ticket ━━

[open charm]

well thats new

[civic ruin]

It says this can someone help me?

i gave it the perms and everything

but it still saying this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[upper bluff]

I have 5 that can’t log in help

[open charm]

admin perms?

Use the /debug command

[civic ruin]

ok

[civic ruin]

The application did not respond

it said that

[open charm]

try relaunching discord

if it doesn’t fix, ticket

[upper bluff]

Got 5 subs that can’t login help

[open charm]

Is this for tickettool?

[austere forge]

All permissions marked with ❌ are missing in that channel

[copper moat]

Hello can you tell me if /automation command stop the automation only for 1 ticket or for the whole pannel?

[austere forge]

only for the current ticket where you run the command

[open charm]

saying it has all necessary perms

[austere forge]

if it is a private channel, he must grant permissions for the bot also

these are also the logs we receive when he run the debug command 🙂

[open charm]

when debugging its showing as perms

[austere forge]

if the bot does not have access to the channel, it will not respond to the command interaction

[open charm]

ah i understand their issue

its an overall server permission problem

ill help fix

[proper anvil]

How do I make it so nobody from the support team can speak before the ticket is claimed?

[humble sequoia]

User's issue has been solved in another channel.

[open charm]

issue fixed

[proper anvil]

I'm confused, what does "Change other support team permissions when claimed" affect? Does it set the permissions of the members of the support team that haven't claimed the ticket? Or something else?

[open charm]

so like you can make it so when one support agent claims a ticket, no other agents can claim/unclaim/chat

if that makes sense

[proper anvil]

yeah I'm still confused what the setting affects

who's permission does it affect? the people who didn't claim the ticket, or the person who did?

[open charm]

it affects agents who haven't claimed

[copper moat]

Also how do i give someone access to my server in the dashboard without giving him administration

[gritty violet]

i cant find the permissions button

[copper moat]

It's only displayed in panels

[open charm]

go to server configs

[gritty violet]

wdym panels

[open charm]

go to server configs, general options, dashboard roles

[gritty violet]

im lowk clueless when it comes to discord administration

[open charm]

go to tickettool.xyz

dashboard, select your server, panel configs

[gritty violet]

ohhh ty

[open charm]

np! :D

[open charm]

its a rate limit

Wait a few seconds then use command again

[hardy pendant]

I've been getting this error for the past few days now.

[open charm]

@austere forge your time to shine

[restive condor]

Please don't ping support members

[restive condor]

Hi, #🎫│make-a-ticket please & we'll take a look

[hardy pendant]

I'm from Japan, but does Japanese not apply?

[restive condor]

We don't have a Japanese support team unfortunately

[hardy pendant]

I see... I'm sorry if the sentences are strange because I'm using a Japanese translation that makes no sense. What should I do? Will it be okay if I just go to the place you told me to and enter the information?

[restive condor]

Yep, just pick the english one

[hardy pendant]

Can I enter it in Japanese?

English？

[restive condor]

Whatever you'd like

[hardy pendant]

I sent it. I didn't understand some of the information so I couldn't enter it.

[pure needle]

Hi, I opened a ticket earlier at about 4am, and I could see it before but now it's saying I have no access at 10am. I never got to see if I received help or got a response, and I never received anything stating it was closing.

Is there any way for me to check the status or history of my ticket?

[open charm]

did you ever receive a dm from the @humble sequoia bot telling you that your ticket was closed?

[pure needle]

I received a message that said "thank you come again"

[open charm]

did it send a transcript as well?

[pure needle]

It did not

[open charm]

I'd open another one regarding this inquiry

[pure needle]

I don't think the server has an option for that unfortunately

[open charm]

#🎫│make-a-ticket

[open charm]

Wait, was the ticket from this server?

[worldly helm]

There is nothing we can do.

If the ticket was closed/deleted and you don‘t have access to it nor you can see a transcript you have to reach out to the staff from where you opened a ticket from

@pure needle ^

[pure needle]

Okay, thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 844)

[open charm]

i thought they were talking about a ticket from this server xd

[worldly helm]

Fyk every ticket that gets closed in this Server, the transcript gets sent to the user automatically

[open charm]

noted, thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 845)

[worldly helm]

You‘re welcome ;)

[keen crown]

After creating a ticket we are not receiving a ping in the staff channel that we should get ig that a ticket is created, sorry for ping 😔

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Please follow this guide^
Also no worries, I dont mind being pinged!

[keen crown]

Thanksss

[worldly helm]

[frosty imp]

bot down?

[jade topaz]

Bot site does not work on PC, works on phone
I tried to reload the page or open it in another application several times, but it still works.

[austere forge]

Could you try to open our website on a microsoft edge page please?

[austere forge]

No, what seems to be the problem ?

[jade topaz]

tried

there is the same case

[austere forge]

Can you use a VPN and re-try, it could cause because you are in a place blocked by your ISP or something like that

[jade topaz]

._.
hmm.. with vpn I was able to use the site already, thanks for the help

[austere forge]

So your Internet Service Provider is blocking access to certain websites such as ours, Thank you for choosing Ticket tool

[jade topaz]

I just needed to create a ticket, now the question is how to create a ticket

[austere forge]

You wan to setup Ticket tool on your server right ?

[jade topaz]

yes

[austere forge]

Please refer to the embed below! ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Let me know if you have any questions

[jade topaz]

ok

[jade topaz]

results are different

[austere forge]

please start following the guide from step 2 : create a Panel

[open charm]

click the plus

[austere forge]

the user is already helped with me, so there's no need to intervene, but I appreciate your help.

[jade topaz]

...

🤔

[jade topaz]

❌

[austere forge]

What's wrong ?

[acoustic spire]

i've buy premium yearly but nothing happen ?

[austere forge]

Could you please open a Billing ticket - #🎫│make-a-ticket

[open charm]

aw come on bros too quick 😭

[jade topaz]

My eyes.. Your profile is so bright...

[open charm]

<3

it used to be worse dw

[jade topaz]

#💬│general-chat

[spare steppe]

It one of the discord servers i'm in it is not letting people make tickets

Is the bot curently down

[austere forge]

Could you provide your server ID /name please ?

[spare steppe]

Yes

[spare steppe]

Check your Dm's

[austere forge]

Please provide the ID here, DM staff are against our rules

[spare steppe]

Ok sorry

[spare steppe]

https://discord.com/channels/1340588155165736960/1340588155522519104

[austere forge]

It seems that the bot white is no longer on your server. You need to reinvite it please

[spare steppe]

Ok

thanks for the help

[austere forge]

No problem! Thank you for choosing Ticket tool

[open charm]

+rep

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1070)

[tall fiber]

cant type in the second embed?

trying to create one of these for the multi panel

[open charm]

you need to have premium

thats why theres the red diamond

[tall fiber]

how did they do it w/ out premium

[open charm]

theres also a free premium trial thing

but there may be another way, ill let a support agent help

[tall fiber]

alr

[pure stream]

is there any way, that when someone creates a ticket, this system sends an 'alert' to a selected channel with custom embeds?

[open charm]

could you elaborate on alert

like a ping?

[pure stream]

Yes, but like send this

{user} Has opened a ticket! Check the 'Support Tickets' Category. Furthermore, assist them whenever you can! But be quick in assiting our members.

something like that with an embed sent ot a chanel

to a choosen channel

[pure stream]

?

[open charm]

That’s likely in loggibg

logging

customise the log that gets sent when a ticket is opened

[pure stream]

Thanks!

[open charm]

Np!

[iron gull]

Qnd eu fui compra esse carro veio outra pessoa e mandou outro uma tal d sr_micka tão junto as duas perdi 90k

Servido 4 lá no leilão

[open charm]

wrong game

[humble sequoia]

@iron gull

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[open charm]

wrong server

[pure stream]

But I want to customize the message that the log contains, how can I do that?

Not just the log.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pure stream]

Mines?

[pure stream]

Mines?

[pseudo ravine]

You have an open ticket, which is awaiting your reply

[pure stream]

Thanks!

Wait, wich one the premium?

[open charm]

im not that familiar w/ premium things, apologies

[open charm]

yes, most likely

[pseudo ravine]

You only have 1 open ticket

[pure stream]

Okay!

[pure stream]

Can i do previously mentioned question?

[pseudo ravine]

You didn't need to close the ticket, as we were awaiting a reply from you

[pure stream]

I know but btw i didnt need it any more dw

?

[tall fiber]

how can I make the bot listen to one channel but know specifically which ticket to open

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[tall fiber]

But how do I do it for multiple panels if its assigned to one channel

[pseudo ravine]

Each panel requires a separate channel

[pure stream]

How can I make ticket tool send this image below to a custom channel?

[pseudo ravine]

Please don't reply to a support members latest message for support. You can send your message and someone will assist you when they're available

Unfortunately that's not possible

[pure stream]

Aww man.....

it did this

[pseudo ravine]

You can have Ticket Tool log when someone creates a ticket, but you can't customize the message

[pure stream]

it send it on the ticket

[pseudo ravine]

Yes, as that's the Ticket Message

[pure stream]

Okay! Thanks!

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[sand bolt]

hi

what does it mean when this appears You don't have permissions to use this.

in ticket application

[pseudo ravine]

Hey there! Are you a staff member of that server?

[sand sable]

i had a ticket open while leaving a server then rejoined it. I want to make another ticket but i dont know how to delete the previous one

plz help

[pseudo ravine]

Hey there! You will need to reach out to the staff of that server to fix the issue

[sand sable]

how

[pseudo ravine]

You will need to find a way, within their rules

[sand sable]

ohhh

[desert sierra]

Cómo elimino los tickets?

[storm flicker]

help me

[fervent saddle]

Boa noite, alguem Br pra me ajudar??

[maiden ridge]

Hola, es que me han estafado un red fox

Me bloqueo

Su user es lusty1230

[open charm]

we are unable to help

[flint dome]

anyone know why the ticket bot keeps leaving my discord server randomly??

[open charm]

Has anyone been kicking it?

[flint dome]

no it just leaves randomly

[open charm]

i’d open a ticket in #🎫│make-a-ticket regarding this inquiry

[flint dome]

oh okay thanks for the help but i have logs on so i know no one is kicking it out

actually i think i just figured it out

[open charm]

?

glad to hear you figured it out!

[flint dome]

i think its bc my security bot keeps kicking it for deleting channels bc i forgot to whitelist it

[open charm]

ah yeah, that’s probably what happened.

have a great day :D

[brittle island]

when do /setup it gives me a error

[eager apex]

when i do send it says it has no permission / perms but i gave it the perms and it do 3 drop down options at once

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stable fractal]

Hi can you help me creat ticket

@humble sequoia

[ionic viper]

Is there a possible way that when a ticket is created other people will not be able to see it? Only the member who opened one and the staffs

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[slender minnow]

@ionic viper

[ionic viper]

Tu

[ionic viper]

Ty*

[iron night]

Gave +1 Rep to @slender minnow (current: #13 - 456)

[open charm]

boo

[jade topaz]

hi

[open charm]

hi!

[hearty rapids]

hi

how i can do ticket bot?

[jade topaz]

urgent he|p

[open charm]

could you please elaborate on what you need help with?

[open charm]

What’s up?

[jade topaz]

s0me0ne 0n ur server can access 0ur pane|s

[open charm]

Someone has access that isnt supposed to?

[jade topaz]

with0ut perms

yes

[open charm]

like permissions to edit/configure it?

[jade topaz]

i can sh0w |0gs and pr00f that he has n0 access

yes

[open charm]

mind showing?

[hearty rapids]

I'm trying to add a bot to the server but when I go to this page I get an error

[jade topaz]

yes where?

[open charm]

click on “add app” after clicking the @pseudo glen profile

[jade topaz]

this pers0n has n0 access sti||

[open charm]

check to make sure they dint have any whitelisted roles in the dashboard

[jade topaz]

he is 0n this server t00

n00

[hearty rapids]

okey

[jade topaz]

see

[open charm]

Do they have edit server permissions?

[jade topaz]

n0pes

just 2 r0|es ma|e and fam

0 perms in it

[jade topaz]

My server g0t nuked t00

many pp| were saying that ticket t00| is n0t safe n0w

[open charm]

I dont believe that this has something to do with TicketTool then

[jade topaz]

pp| have f0und |00ph0|es in it

there is a wide c|am0urs in c0mmunity

i did n0t be|ieve them

but this is what i m seeing

[open charm]

only thing that could potentially give them access is through permissions

[jade topaz]

with0ut perms he de|eted pane|s

[hearty rapids]

I added this bot to my server but it still shows up

[open charm]

reload your tab

[jade topaz]

he has 2 r0|es gender r0|e and fami|y r0|e

n0 perms in neither

[open charm]

check panel config -> permissions

ensure that they dont have any bad permissions

[jade topaz]

this ? this is ticket perms

n0t dashb0ard

[open charm]

i’d open a ticket then

#🎫│make-a-ticket

[jade topaz]

did

[open charm]

wait for support to reply

can take a few hours as they get a large amount of tickets daily

[snow tusk]

how do i remove roles from each ticket made i only want certain roles in a ticket that someone made but ever time i remove the roles from a ticket made they come back in the next ticket i don't want these roles in the ticket

[open charm]

you can edit what roles can access tickets in the ticket dashboard

[snow tusk]

someone added ticket for me let me try to find that

[snow tusk]

what would i click at the dashbored for that?

[humble sequoia]

━━ Lara Tybur's inquiry has been moved to a ticket ━━

[open charm]

go to panel config -> permissions

[austere forge]

appreciates your help, but as mentioned the user was moved to a ticket.

[snow tusk]

might be using this alot i had someone install ticket tool but they abused their power in the server so i got to learn

[austere forge]

No problem, if you have any questions about the tool, let us know and someone will help you.

[atomic prawn]

how to give permision to edit dashboard?

[austere forge]

Refer to the embed below please

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 23, 2025, 12:45 PM

[cinder lynx]

Hey guys, bot is deleting the user's messages because for bot they are inappropriate (but bot is wrong). How can I turn it off?

[open charm]

Ensure your servers, or another bot, isnt the one deleting the messages

[cinder lynx]

ticket tool is the one that send the messages to users

[open charm]

Yes, the bot makes the tickets & sends messages, but I dont believe it has an automod feature. If messages are being deleted, its likely due to some automod. 3v. correct me if i’m wrong.

[austere forge]

That right 👍 This is not something Ticket tool does, check your audit log to see which security bot does this

[snow tusk]

got to find out how to use dyno and ticket tool now

[austere forge]

We have documentation for the bot Ticket tool that is complete to date, fell free to use it https://docs.tickettool.xyz/

[atomic prawn]

thank you so much <3

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1072)

[snow tusk]

does ticket tool got a moderation thing too?

[austere forge]

Nope, only for Ticketing

[cinder lynx]

Thanks guys, then checking other bots. For me that was obvious that this one moderate messages because send messages to users as i remember

[snow tusk]

wish dyno had a server like this

[austere forge]

I appreciate, thanks

[snow tusk]

why is claiming a ticket a premium feature

[austere forge]

due to the many different sub-features it involves

[snow tusk]

[severe rover]

My ticket bot says that im not admin and not have perms for him

[snow tusk]

you guys should make a suggestions channel that would be good

[austere forge]

Please run the /permissionlevel command

[austere forge]

Already there

[severe rover]

Okay

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[open charm]

#💡│suggestions

[cinder lynx]

Just look on it. It is always when user try to type "sz".

[severe rover]

Lvl 0 what does that means?

[austere forge]

It's a problem with his Discord client and the embeds that Ticket tool sends, ask him to access his Discord account > User settings > Chat - and he enabled show embeds and preview website...

[austere forge]

You don't have permissions to access the server dashboard, you need to ask the server owner to add your role as admin or in the dashboard roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 23, 2025, 1:04 PM

[severe rover]

Okay thank you

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1073)

[hearty rapids]

hi

@open charm i have leader in my server and i cant make ticket bot

[open charm]

Do you have dashboard permissions?

[hearty rapids]

i have leadet

[open charm]

on it

[open charm]

resolved <3

[austere forge]

Please keep all support to this channel, not in their DM's

[meager fog]

Кто то может помочь?

[open charm]

what do you need help with?

[meager fog]

Как создать тикет?

Ну сделать в своем ДС сервере тикеты

[open charm]

say /setup in your server to begin the set up process

you can also access the dashboard at https://tickettool.xyz

[coarse pecan]

Is it possible to connect the transcripts or the logbook to google sheets?

[open charm]

You are able to connect them to a google docs folder. https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options#store-transcript-on-google-drive

[cunning oxide]

https://discord.com/channels/964335819672404008/1375485979334283395

[wet swan]

Can anyone help me with the support ticket it's doesn't work?

[open charm]

What seems to be the issue with the bot?

[wet swan]

Idk let me make a photo

I really don't know what to do tbh

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[spring robin]

Hi !

When an inquiry channel is created in the Ticket Tool Bot, is it possible to have another bot send something like a help menu to that channel?

[restive condor]

Hey there! Sure, but that's more of a question for the other bot's support team

[spring robin]

Thank you for your reply.

What is the bot that can send messages in conjunction with Ticket Tool tickets?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2382)

[uneven badger]

Ok i dont understand. Im using DiscrdSRV (a minecraft plugin) and when i send a msg in the game chat on discord it deletes the msg and tickettool send me a empty dm??

this is what is showing in my audit logs

every channel in my discord it deletes the msg and sends a empty dm

anyone?

[zealous sigil]

Anyone know why I am unable to close any tickets?

Whenever I press close it just buffers for a second and then does nothing

[uneven badger]

have you tried running the command instead?

[austere forge]

User settings > Chat and enabled the "Embeds and Link Previews" option

[austere forge]

Please run the /debug command in the ticket

[uneven badger]

its turned on but i dont see why that would have anything to do with ticktool deleting every sent msg in every channel and then sending a blank dm right after

[zealous sigil]

It says the application did not respond

[uneven badger]

the bot shouldnt have any power to delete any msg besides a ticket channel

[austere forge]

I couldn't tell you, please #🎫│make-a-ticket

[austere forge]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[zealous sigil]

Ahhh ok I understand

[uneven badger]

i dont like how the make a ticket channel never showed until you sent that # and now its gone again after making the ticket. BAD support design

[pseudo ravine]

It's due to id:guide and how Discord designed it

[jade topaz]

Hey guys, I´m facing issues working with your ticket bot system. I managed to create the panel including the message. Problem is that there is no button shown. How can I fix this?

[humble sequoia]

User's issue has been solved in another channel.

[delicate escarp]

hello, I need help, I open a ticket on community DC and forget to close the ticket, but I leave the DC and rejoinning but cant open a new ticket , can someone help me?

[austere forge]

You must ask the server staff to reopen or delete it before you can make a ticket again

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[long fractal]

@plucky swift هنا كيف تضيف البوت

[long fractal]

.

[plucky swift]

ما اقدر

[long fractal]

ليش؟

[plucky swift]

شوف

@long fractal

[long fractal]

هذا

[plucky swift]

شكراللاااااااا

[long fractal]

العفو

[plucky swift]

كيف ماجا

[alpine anvil]

what should i exactly do if i want a specific role to have an access to a ticket, send messages but not close and delete the ticket?

use the "Additional Roles" feature?

[lament prairie]

Dasboard -> Panel Configs -> Permissions -> Additional Roles Permissions -> Send Messages
then
Dasboard -> Panel Configs -> Buttons -> Close Ticket / Delete Ticket -> Support Team Only (or you can add the additional roles to the disabled roles)

[lament prairie]

ايش الي ما جا بالضبط؟ وحاب ارسل لك الشرح باللغة العربية؟

[alpine anvil]

i found another way, i meddled with command configs

and configured the role through that

a role that sees the tickets and can add/remove people, but cannot delete the ticket

[lament prairie]

great! can I assist you with anything else?

[willow thistle]

Can i transcript al closed tickets in server by one command or action?
A bit tired to transcript manually a lot of tickets

[austere forge]

Unfortunately, no

[willow thistle]

i can't delete them too?

massively i mean

[austere forge]

You can use the /purge command, but this does not save the transcripts

[willow thistle]

at least x2 times less click

[willow thistle]

oh, i see it's for all tickets in the server.
Can i do with folder?

[austere forge]

What do you mean by "folder"?

[austere forge]

Ah i see, sadly no

[pure stream]

Hey there! Can you expand further.

You edit the “close” or “delete” a ticket you look for this button.

Step one: Go to dashboard, select “buttons” then it should look like this.

Step Two: Edit permissions depending buttons, and wished permissions. This should look like this.

I hope this article was useful. Please let me know anything else. Thanks by supporting ticket tool! @alpine anvil

[iron night]

Gave +1 Rep to @alpine anvil (current: #390 - 1)

[sacred stump]

Why i cant press the bouton

[pure stream]

Hey there! Try logging in.

With your discord username.

[sacred stump]

How can i ??

[pure stream]

Pressing the “log in” button.

[sacred stump]

Still cant

@pure stream

[pure stream]

Please go out and go back in.

And don’t worry I se your messages 😉.

[frigid plover]

Hi 👋 chads

[echo swan]

so I tried to login to the dashboard of my ticket tool and it's giving me this error, anytime I go to "setup" the bot in the discord it won't set up

[pure stream]

Hey there! Are you server owner?

[echo swan]

disregard, I got it fixed.

[buoyant acorn]

It keeps saying application did not respond

[stone sandal]

how do i add these to the same ticket

ut only lets me add it to another ticket

do i have to make multiple panels for each i want them all under the same panel

[deep summit]

does anyone know how to rename ticket tool bot and profile?

[echo comet]

Is there a way to make ticket tool ping support team when a ticket is created

[plucky swift]

اسمع اشرحلي باللغه العربيه وما اقدر اسوي تكت بسيرفري

[sacred stump]

يعيال ليه مايمدي اضغط ؟

@lament prairie

@pure stream

[sacred stump]

@pure stream

@pure stream

[onyx coral]

How do I make it so it looks like this?

[keen parrot]

WTH

[onyx coral]

Soo?

[onyx coral]

Do you know how to do this?

[weary pike]

yes guys need some help.

how do i config the tickets to come up in a chosen category? the tickets are just going to the top of my server but i want them in my support category

[humble sequoia]

━━ elite zen's inquiry has been moved to a ticket ━━

━━ MMFX's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vagrant lynx]

@humble sequoia

[eager geyser]

I did that and it doesn't actually give a ping notification to the team

[restive condor]

It must be in the Message Content field, i.e. outside the embed message

[eager geyser]

So not in the ticket message?

[restive condor]

In the ticket message but outside of the embed

Where "{user} Welcome" currently is

[eager geyser]

Ah

thx twin

[restive condor]

[devout temple]

Can I pay for premium with crypto?

[long fractal]

^

[long fractal]

Btw, No you can’t

[devout temple]

bro please

let me pay somehow

[long fractal]

I am sorry you can’t pay with crypto, I am not a moderator or even a support to help you.

I am just helping people

[austere forge]

please #🎫│make-a-ticket > Billing

[jade topaz]

hi how do i change the tickets from numbers to show the username?

[austere forge]

Refer to the embed below please

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

oh so it premium feature

[austere forge]

as mentioned, yes 👍

[jade topaz]

thank you

[austere forge]

No problem! Thank you for choosing Ticket tool

[earnest fjord]

Hello, how do I create the ticket button?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

@earnest fjord ^

[earnest fjord]

thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 846)

[worldly helm]

[lean quiver]

How do I share dashboard so other people can do it.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 24, 2025, 1:28 PM

[worldly helm]

@lean quiver ^

[jade topaz]

ticket panel keeps saying this

[austere forge]

Refer to the embed below please

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[jade topaz]

which emoji is supported

i've never done this

nevermind

fixed it

thank you

[austere forge]

Discord's basic emoji and custom emoji from the servers, as long as they're in the right format

[jade topaz]

alright

[austere forge]

Glad to hear! Thank you for choosing Ticket tool

[iron night]

Gave +1 Rep to @tall pier (current: #390 - 1)

[jade topaz]

how do i add another one?

like another button to a dropdown

[austere forge]

Each button corresponds to a panel, so you need to create another panel and attach it to your main panel

[jade topaz]

how do i do that?

[austere forge]

You mean how to do the dropdown?

[jade topaz]

yeah

[austere forge]

Refer to the embed below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

thank you

[austere forge]

No problem! Let me know if you have any questions

[jade topaz]

okay

[slate fractal]

Help I want create a ticket

The first ticket is gone help I want create Again

[jade topaz]

how do i make it so that closed tickets are automatically deleted after closing?

[abstract stump]

Please help me find themm

They made a fake website for ticket

Picture sending for proof

[austere forge]

There's nothing you can do except inform the server staff of the current situation

[austere forge]

Dashboard > Panel configs > General - Two step Ticket

[jade topaz]

thank you

[austere forge]

Please #🎫│make-a-ticket and provide your screenshot

[jade topaz]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1075)

[elder marsh]

Heyo, I'm in a little bit of a pickle
We use Ticket Tool in our volunteer program's server for handling clients. We have a role called "Ticket Master" which is added to the support team roles on the ticket panels. We added a new Ticket Master recently, but they cannot use slash commands for some reason. All other of our Ticket Masters can use the commands in the channel where our new member can't. If we add another role ("BOA") to him, he can use the commands, and when we remove it, he can't again.
What could be the reason for this?

[austere forge]

Server settings > Roles > Permissions - Use Applications commands

[dusk wolf]

This is what members are getting when trying to open a ticket. I'm not sure where to set permissions on who can / can't open a ticket. I have paid version.

[austere forge]

Please provide your server ID /name

[dusk wolf]

Lunch Money 2.0 821681003369070612

[austere forge]

Dashboard > Panel configs > Buttons - Create ticket, you have enabled Support team only which means that only your staff can click on the button

You need to disabled it please

[elder marsh]

It is turned on for the role and nothing else denies it
He is able to use other bots, just not Ticket Tool

[dusk wolf]

Worked thank you so much

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1076)

[austere forge]

Do he get an error message when he try to use the command or the Ticket tool slash commands simply don't appear?

[elder marsh]

They don't appear at all

[austere forge]

Please #🎫│make-a-ticket and provide your server ID /name

[peak marten]

Is there a way for me to make a custom command that when applied it removes picked roles in the command from the ticket?
I know we have remove role command, but when we want to remove 6 roles in some tickets then it would be nice to have a just one command that does it

[pseudo ravine]

Hey there! Unfortunately not

[peak marten]

Ok 🙂 Thanks for answer!

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[lavish cove]

Adm