🆘│community-support

[copper moat]

I need help with this

I disabled the manage permissions here

But it's not getting disabled in ticket channels

@worldly helm

Manage channels is disabled but not manage permissions

[worldly helm]

Hey there @copper moat,
Sorry for the slight delay in the response! Make sure you open a new ticket to test + save settings + Edit the right panel.

[copper moat]

All checked thrice

I tried everything and only came here after getting desperate

[worldly helm]

Please #🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[strange zenith]

I have a question

[stiff lantern]

hello, if i get 1x premium on how many servers can i use it?

[pseudo ravine]

Hey there! It’s for one server, that’s what the 1x indicates

[stiff lantern]

hm

[humble sequoia]

@strange zenith, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[strange zenith]

If I have a panel and if I make a change in that panel, I would like it to affect other panels too

For example I would like let’s say, mod actions multi panel to have 4 buttons, warn, mute, kick, and ban. If I made a change to one of these buttons and for example made it so that when I close it would say “save your transcripts” to all, is there a way to make it easier

@worldly helm

help me out

[pseudo ravine]

Hey there! Please don't ping members for support, even if it their name says to do so

Unfortunately there's no button to affect multiple panels when saving

[strange zenith]

thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1327)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[strange zenith]

Is there a way to link carl bot and ticket tool

[karmic grove]

Never tried it but probably the bot can send commands to TicketTool

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[woven lodge]

When members create a ticket to verify, only i can access the ticket.

[grave thorn]

Whenever i try to use a command it says its not respondin

[ivory jacinth]

Is it in a private channel (if so did you add the bot into the channel)

[humble sequoia]

━━ Seven's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[slim harbor]

Ticket tool might be down.

[coral cliff]

FYI ALL my bots in my community are down, we have over 20 of them, looks like high Discord API latency, haven't seen a statement from them yet

[hardy marsh]

Ticket tool down for me too

[frail dome]

@coral cliff @hardy marsh

[karmic sorrel]

We’re currently aware of a temporary issue that affected the Discord API, which may impact the functionality of Ticket Tool and other bots. This issue originates from Discord’s side and not from the bot itself.

[jagged basin]

how do you setup the ticket bot with a forum?

idk if this the right channel to ask

[mighty thistle]

If I'm not mistaken, there is no Forum support for Ticket Tool at this time. 😔

[jagged basin]

okay thankyou

[maiden idol]

hey folks, I can't seem to run the setup command

like it just says "The Application Did Not Respond"

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[hallow zenith]

Sir I want your help

[mighty thistle]

Hey gang

[hallow zenith]

Sir I want your help

[mighty thistle]

...Hey gang

[hallow zenith]

Hi

[hallow zenith]

How to setup auto ping staff if anyone create ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[hallow zenith]

How to setup auto ping staff if anyone create ticket

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[tough fern]

hi how can I setup multiple buttons in one panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lofty bough]

how do i make the permission for closing tickets only for modss

[worldly helm]

Dashboard > Panel Configs > Buttons > Close Ticket > Allowed roles

[lofty bough]

okay wait lemme try that real quick

so in this i put the mod role in allowed roles thats it?

rightttt

they can srill close it

got it ty

[remote karma]

There a possible way to look at every single ticket I’ve ever created?

@worldly helm

Or if you could check to find a ticket for me that was made in a discord, I no longer have the transcript and need it

[vital jewel]

Yk when you create a ticket and it gives u a prompt saying a few things, well i want my ticket tool bot to say something containing the following,
"Thank you for reaching out to 6BA support, our @Support Team will be with you shortly." I cannot however get it to ping that role how do I make it to where it pings that role

[vital jewel]

Is there a certain format

if so can someone please give me it

[karmic grove]

You need to toggle on the Support team only. In this screenshot it is off

[stiff lantern]

hello can i change the avatar from the premium bot?

[karmic grove]

I would suggest to #🎫│make-a-ticket because it sounds critical

[karmic grove]

@vital jewel

@stiff lantern

[stoic hawk]

The bot is counting threads as a channel and saying i am reaching the channel limt to making new channels where treahds do not count to the channel limt as i can make a heap of channels right now so the bot needs fixing pls

[vital jewel]

What would you put in it tho

Like for {Role ID}

nvm

[karmic grove]

#1020426768450080899 if you think it is a bug

[karmic grove]

In Messages > Message Ticket, then wherever you wish between the text message or the embed

[teal lily]

wont let me set up

[short ruin]

وش الحل
What is the solution?

[karmic grove]

TicketTool must have the permission to View channel for all the category #Snow apply.

[south cypress]

I use TicketTool to manage the application of new players to my gaming community.
They have to create the ticket with a form, then the ticket is created in an internal category and the community members can vote for or against the application.
Is it possible to automatically create a Poll in the ticket?

[gaunt lichen]

hey! im on the dashboard trying to edit Panel Message for my TicketTool panel but its read only? what am i missing?

[edgy pulsar]

Hey, i got a problem with a panel
I set that 2 roles should be allowe to open a ticket, but it dosnt work :o

[gaunt lichen]

did they make it premium only to edit panel message?

[edgy pulsar]

and now i cant even work on it

i bought the premium bot

[gaunt lichen]

how can i edit panel message ?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[dark kraken]

Hey there, Refer to the message

[gaunt lichen]

but its read only

the raw text i cant edit

@dark kraken

[dark kraken]

Premium only

[gaunt lichen]

since when? 😭

[dark kraken]

That's the case now , there is nothing you can do except buying premium

[gaunt lichen]

oh ok thank you for the help, have a nice day ahead! 🙂

thanks @dark kraken

[iron night]

Gave +1 Rep to @dark kraken (current: #55 - 32)

[gaunt lichen]

-rep @dark kraken

[south cypress]

Any idea?

[stoic hawk]

thanks @karmic grove

[iron night]

Gave +1 Rep to @karmic grove (current: #110 - 8)

[idle plover]

Hey how do i grant embed and attachment permissions to users creating a ticket, like the bot should automatically add these perms on those creating a ticket

[karmic grove]

1. Can you check if the "Support team only" on the button Create a ticket is off?
2. Can you run /debug in the channel where your form is?

[karmic grove]

Not really, worth #🎫│make-a-ticket I believe

[edgy pulsar]

got it fixed, thank you!!

[iron night]

Gave +1 Rep to @karmic grove (current: #104 - 9)

[south cypress]

Done

[stiff lantern]

done 🙂

[stiff lantern]

i would like to change the profile picture of the bot is that possible?

[austere forge]

Refer to the embed below please

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[karmic grove]

Did you check in Permissions > Ticket owner permissions?

[nova olive]

776084862728667156

[austere forge]

Please answer in your ticket please - https://ptb.discord.com/channels/509192800865353738/1372264943084114021

[humble sequoia]

━━ Ahaha's inquiry has been moved to a ticket ━━

[pastel python]

Can someone help me? I was just about to create a new ticket module, so when I click on it, the ticket opens. The problem is, no matter what command I use, it just says something like "Action not responding."

[restive condor]

Hi there, could you try the /debug command please

[pastel python]

Yes give me a sek

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[pastel python]

Oh 😅

still doesn't work 😔

I've given the bot all rights now + removed the channel rule that only I can write, but it doesn't work, always just "Application not responding".

[restive condor]

Please try the command once again

[pastel python]

Done

[restive condor]

It's still missing that permission

Please ensure you're editing the 'open-ticket' channel specifically

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > Send Messages

[pastel python]

Ah i understand Now, thank you

[clear mulch]

Anyone know how to change which channel my transcripts are sent?

[willow marsh]

What time is opening hours

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[karmic sorrel]

Follow these steps @clear mulch

[karmic sorrel]

Could you please clarify your question?

[errant spire]

I need to reach put to someone about the ts4100kepgiveaway. I wasn't able to create my ticket and the ticket tool says I don't have permission to do so. Tried getting help but then I was "warned about using the ping"? So I'm confused 😕

[karmic sorrel]

If you mean the support team's working hours, there is no specific time. However, you can open a ticket from here: #🎫│make-a-ticket, choose your language, and you will receive a response as soon as possible.

[karmic sorrel]

Do you have an issue with the ticket tool?

[errant spire]

Yes

[karmic sorrel]

Feel free to explain it here and I'll help you out

[errant spire]

I was a put in a group of potential winners of the ts4100kepgiveaway on 5/6 Didn't see the message until a couple days later on 5/9. It didn't say I had a deadline to claim my prize or anything so I've tried to create my ticket through ticket tool and follow the instructions, but I just keep getting the message that I don't have permission to. I've been trying to get help ever since

[karmic sorrel]

Kindly inform me where this giveaway is hosted

[errant spire]

The Sims server

[karmic sorrel]

We are not affiliated with any other servers. Here, we provide technical support exclusively for the Ticket Tool bot and are unable to assist with any other matters.

[errant spire]

I understand. Is there I way I can go into Ticket tool settings to see the permissions?

[karmic sorrel]

You must have Administrator permission on the server where you want to access the control panel.

[errant spire]

Oh okay

[olive scaffold]

How do i get the ID from a panel

[austere forge]

The panel ID is the number to the left of the panel name

[trim flax]

How to make my ticket like this

[dawn lake]

Form type

[dry folio]

Every command I type just does this how do you fix it

[edgy pulsar]

HEy, i wanted to change the channel name after it claimed into:
{ticket.user} - Claimed by {claim.user} #{count}

but sadly it only showed the users id not they name

[karmic sorrel]

Make sure the bot has the necessary permissions, especially the 'Send Messages' permission in the channel you're testing it in.

[karmic sorrel]

Show me how it appears on the ticket name

[willow marsh]

What's the operation time for dandys world ban appeals?

[karmic sorrel]

Use this variable: {author}

[karmic sorrel]

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

[edgy pulsar]

insted of ticket.user?

[karmic sorrel]

Did this problem occur for you here on this server?

[karmic sorrel]

yes

[willow marsh]

First time

And no it was on the server of that screenshot

[karmic sorrel]

this problem isn't here on the server, so I can't help you with it.

[edgy pulsar]

i added it, saved and updated the panel but say its not working

[severe gust]

is there a way to report servers (malicous) using your wonderful ticket service - you guys have a great tool but they are using your wonderful tool to scam with fake support

[karmic sorrel]

Screenshot what you wrote here.

[karmic sorrel]

We have nothing to do with this. You can report it to Discord directly.

[severe gust]

of course you dont wasnt suggesting you did but though you can with proof remove your bot from their server

ok thanks

[karmic sorrel]

try {author.nickname}

[karmic sorrel]

We understand, and we appreciate you bringing this to our attention. However, we don’t have the ability to remove the bot from servers manually. If you believe the server is violating Discord’s Terms of Service, the best course of action is to report it directly to Discord with any evidence you have.

[severe gust]

thanks I appreciate it
Discord is terrible at action - been reporting dozens of scams - deaf ears
Ok thanks again

[iron night]

Gave +1 Rep to @karmic sorrel (current: #114 - 7)

[edgy pulsar]

ahh okok {author.nickname} insted of {claim.user}
is there now a way to add the perso who opend the ticket in the first place?

[karmic sorrel]

You’re welcome!

[karmic sorrel]

{ticket.user.nickname}
Put this variable first.

[edgy pulsar]

it works!! Thank you!!

[iron night]

Gave +1 Rep to @karmic sorrel (current: #111 - 8)

[karmic sorrel]

You’re welcome!

[worldly helm]

@severe gust,
Feel free to report anyone using Ticket Tool to scam at #🎫│make-a-ticket > Report
@karmic sorrel, the staff team can blacklist usage of the bot for servers.

[vapid root]

Quien me puede ayudar en español con la instalación de el producto Q lo compré ayer y no me deja inyectarlo

[jovial coral]

I’m trying to set up a ticket and I’ve added a custom message. The updated message won’t send in my channel when I try to

I watched a tutorial and I did everything he did and it worked for him

[karmic grove]

Did you update/resend the panel message?

[jovial coral]

Yes

[karmic grove]

Which one? (resend or update)
Did you try deleting the message in the channel then sending it again?

[jovial coral]

So it turns out it put all of that into the ticket form instead of the part where you have to click the button. Now I don’t know how to edit the open ticket part

[jovial coral]

Yes to both

I did resend and update and deleted the message and sent it again

Ok figured it out dw

[karmic grove]

To edit the message you want, you have to go to Messages > Panel message

[snow heath]

closing tickets doesnt shift them to the close ticket category

[opal wagon]

Hey, I have a quick question. How do I give access to other users to use the tickettool within my disocrd?

[karmic sorrel]

Did you set a specific category for closed tickets?

[karmic sorrel]

What kind of access do you mean exactly?

[snow heath]

yes

when members close it, they go to the category

when I do it it doesnt move (server owner)

[opal wagon]

Like for example, sometimes I’m too busy to either make a ticket for my server or fix something. So if I wanted to give my admin in my server access to my ticket tool how would I do that in the website itself.

[snow heath]

@karmic sorrel any solutions?

[pseudo ravine]

Hey there! Please don't ping members for support. You can be patient until someone can assist you

Are you saying that Ticket Tool isn't moving the ticket when only you as the server owner close the ticket?

[pseudo ravine]

Hey there! Are you referring to giving access to the dashboard?

[opal wagon]

Hey I figured out thank you. I have another question though. Say if I wanted to create a support ticket with different tabs in the ticket, such as members report, support ticket, and appeals how would I go about that. Kind of like how your guys support are with the languages.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1329)

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pliant cedar]

Algum suporte ou ADM do SV 8 pra me ajudar

[opal wagon]

This will all be organized in 1 correct to where members can click on the appropriate one?

[pseudo ravine]

Yep, just like in #🎫│make-a-ticket

[opal wagon]

Thank you stitch

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[sick reef]

people in my server cannot create tickets and i dont know why

[pseudo ravine]

Hey there! Please ensure you didn't add any Blacklisted Roles

Dashboard > Server Configs > General Options > Blacklisted Roles

[sick reef]

yeah i dont have any but it still doesnt work

[pseudo ravine]

Please also ensure you didn't enable Support Team Only for the Create Ticket button

Dashboard > Panel Configs > Buttons > Create Ticket > Support Team Only

[sick reef]

thank you so much that works now

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[sick reef]

sorry quick question how do i change the bots name?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[pseudo ravine]

Hey there! Please do not reply to a support members latest message for support. You can send your message and someone will assist you

Please head to the Dashboard > General > Auto Pin Ticket

[dry cloud]

i need help cus when i go to ticket tool on google "servers with ticket tool" isnt under that and i cant find it

[austere forge]

Please refer to the embed below ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[dry mango]

Hello! is this bot brandable? Like changing the avatar and username

yeah but what about the avatar?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[austere forge]

Refer to the embed above please ⬆️

[dry cloud]

same im tryna do that

profile jus takes me to its profile

[dry mango]

Alright! Do you have any estimation of when this might be released?

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[dry mango]

Ok thx!

[austere forge]

No problem! Thank you for choosing Ticket tool

[snow heath]

question, how to use the escalate feature?

[austere forge]

Ayo! 👋
Escalate - Ticket Tool's newest feature allows you to escalate a ticket to another panel.
Esentially, it's a panel switch command.

The /escalate command should be enabled by default. You can then customise it from the Dashboard > Panel Configs > Escalate

You can select which possible panels you'd like your staff team to be able to escalate tickets to, using the dropdown menu.

You can then use the toggle switches to determine what you'd like to switch when escalating a ticket. You can select "Category", "Permissions", & "Name", these would respectively, change the category, permissions & name of the ticket as if it were created through the panel the ticket was escalated to.

Lastly, you can enable the "Send Message" option, which by default will send a confirmation message saying the ticket was successfully escalated. With premium, you can edit the message however you'd like. [You can ping the new support team, use the available variables...etc ()]

Let me know if you have any questions 🙏

[snow heath]

oh so I need another pannel ok great thanks! ❤️ also is there a way to quickly check all the tickets which are backed up in google drive? my discord is cluttered with 150+ tickets already.

cause accessing it via gdrive shows the html script. which is hard to read and find the correct tickets.

[austere forge]

Unfortunately not, there's no quicker way than downloading them and opening them locally to check each ticket..

[snow heath]

Oof, any alternate solutions before I delete those 150 tickets

[austere forge]

You want to check them, but what exactly do you want to do about these tickets

[ionic light]

Hello, I'm having an issue where I can invite ticket tool, but can't acces it after that, it doesn't want to activate in the server

[snow heath]

All of them contains some payment info, so in the future I want to make sure it's easy to fetch by just searching their name or order id

[restive condor]

Hey there! As in, you can't access that server's Dashboard?

[ionic light]

exactly, yes, and I'm an admin in the server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Please try the steps above ^

[ionic light]

application didn't respond, and this is what my current dashboard looks like

I'm trying to get it in NoctHollow

[restive condor]

Is that not the one on the right?

[ionic light]

it is, but the ticket icon says its not active

[austere forge]

The easiest way would be to set up a transcript channel where the transcripts would also be sent to this channel and via the user ID you just have to search in this channel with the Discord search feature, as it will be difficult to do this with the Google drive feature.

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[snow heath]

Do thse transcript last for atleast a year or 2?

[restive condor]

Ah, seems like you tried to enable the premium bot but didn't invite it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Please click on 'here' above for a direct invite ^

[austere forge]

The trancripts never expire - Apart from the button for generating transcripts, which you have to click again to generate a new link

[snow heath]

Oh ok great! That works out good thing I had my transcripts enabled.

[austere forge]

No problem! Thank you for choosing Ticket tool

[snow heath]

I'm on trial rn gonna go premium after few days so yessss thanks

[ionic light]

amazing, thank you so much!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2369)

[snow heath]

Also this reminded me after I add the premium bot do I need to reconfig everything?

[restive condor]

Nope, everything is saved on the Dashboard

You would simply just need to re-send your panels

[snow heath]

Thanks alot! @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1039)

[snow heath]

Thanks @restive condor , can I change its profile pic and stuff or nah?

[restive condor]

Not at this time unfortunately

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[snow heath]

Even of the premium bot?

Cause I kinda vaguely remember u could do it in the past not sure thought, I think they were custom bots.

[restive condor]

We have not, and don't offer custom bots yet

[unborn grail]

how do you remove tocket tool

i need to remove ticket tool and the website makes it very tricky

so much for help isnhere

idk what kinda policy this is but im not the biggest fan.

[austere forge]

We're humans like you, we had lives outside this server 🙂

[austere forge]

Simply kick the bot from your server

[karmic citrus]

Is it possible that the function Send Direct Message when ticket created is broken?

[austere forge]

Dashboard > Panel configs > Automation and disabled the feature "Send Direct Message when ticket created"

[karmic citrus]

Didn't work

[austere forge]

Could you elaborate ? What's not working... try creating a new ticket and see if the message is still being sent

[karmic citrus]

I would like the message to be sent by the bot when a ticket is created, but it doesn't

[austere forge]

So you must have enabled it, you told me you wanted it broken...

[karmic citrus]

Phew, but even if I activate it, it doesn't want to send the message when created

[austere forge]

Have you tried a brand new ticket?

[karmic citrus]

Yes

[austere forge]

I'm going to move you to a ticket so we can try this out 👍

[humble sequoia]

━━ NightPower2023's inquiry has been moved to a ticket ━━

[strange zenith]

can't figure out how i can let supporters use "/" commands

Supporting roles for context

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[static vortex]

Hey! Is there a way to have it so transcripts show any images sent in a ticket? Right now, all images just say Attachment with a clickable link, only for said link to show an error page.

[jade topaz]

Hey so, in the bot, its sayingi dont have acess to my own server, please can somoen hep me figure this out - ?

[muted monolith]

wont let me edit any emdded stuff

@prime bridge

[mighty thistle]

Media in transcripts is a feature of Premium.

[mighty thistle]

There’s no need to attempt to mention staff! This is also a premium feature.

[muted monolith]

ohh ok

[static vortex]

Okay. Where can I find the button to enable this?

[devout pelican]

how i can fix this

[grand mesa]

How to i disable message closed DM entirely?

[mighty thistle]

I'm pretty sure if you go out to Messages, there's a . Change it to .

[tardy phoenix]

how do i make an drop down list of differnt things on it?

@prime bridge

@mighty thistle

[tardy phoenix]

@covert swallow

@covert swallow

@covert swallow

@covert swallow

@covert swallow

@restive condor

[split glen]

Aidez-moi je vous en supplie putain 😭

[austere forge]

Dashboard > Panel configs > Automation - Send Direct Message when ticket closed, disabled it

[austere forge]

Refer to the embed below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

#🎫│make-a-ticket > 🇫🇷

[bitter cobalt]

gibts hier nen german room?

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[grizzled summit]

@bitter cobalt ☝️

[junior patio]

Hello i have problems to open ticket i got always error

4f112fae-f4d3-11ed-a05b-0242ac120003

[austere forge]

That server seems to have been rate limited by Discord - Please try again later, there's nothing we can do sadly.

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[pearl flame]

Guys, how do I edit like this example?

[austere forge]

Refer to the embed below for this ⬇️

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[pearl flame]

Oh, thanks so much!

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 381)

[austere forge]

No problem! Thank you for supporting Ticket tool

[patent thunder]

Hello!

Basically I have 1 server where I made very very very good and advanced tickets

And now I have a 2nd server and I was wondering if there is any way to send the same ticket system to the 2nd server from the 1 st

Im sorry if it sounds confusing idk what other way to explain it 😭

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[midnight steppe]

Hi, I dont know if its the right place but I bought an acc and didn't received log in informations

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[patent thunder]

Tyyy I did it!!

[unkempt wyvern]

why it didnt work

[grizzled minnow]

I have a server in Ticket Tool but I can't add another server why?

[vivid kettle]

Hey man, can you put a ticket on my server?

[shut swallow]

How to do this ?

[flint sail]

Can someone please join community support?

[modest schooner]

when my group memebers are trying to make a ticket it says "you don' t have permission to use this" to them but for me it works do you know why?

[flint sail]

Entering VC though

[fringe crane]

Why are all tickets for only one channel publicly available when created?? It's a disaster

I have everyone perms disabled

[slow forum]

Select menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[frank kettle]

If you purchase ticket tool premium do you get it in more thne one server

[mighty moon]

hello pls help

tehy take my 0.5 sol and after this say failed to make token

[humble sequoia]

━━ @frank kettle's inquiry has been moved to a ticket ━━

[dusty bane]

how to fix this

[iron field]

Yeah trying figure out how to setup a separate ticket area

[pulsar ridge]

Help it's says Transcript failed to save to ⁠tickets-logs Transcript channel #tickets-logs missing permission.

[iron field]

Go to the category and add ticket tool the roles

If the logs channel has separate permissions from the category it will still throw the same error

So check permissions on the logs channel as well and make sure ticket tool is a role

[pulsar ridge]

Okay his to make tickets here?

[lament pike]

Hello, make sure that ticket tool bot has view channel and send messages permission.

[austere forge]

Could you provide your server ID /name please ?

[austere forge]

Only per servers

[austere forge]

You simply need to create another ticket panel from your Dashboard

[austere forge]

Could you provide your server ID /name please ?

[onyx adder]

its in my server y cant i see?

plz help

[austere forge]

Refer to the embed below please! ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[onyx adder]

how do i level up then?

[austere forge]

To access the server on the dashboard, you should either have the Administrator permission (not to be confused with just a role called "admin") or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 17, 2025, 5:08 AM

[glacial patrol]

@austere forge, I the support team aren't being tagged when the tickets are opened and yes I have put the support team in the support team role category and additionally what is the additional role category?

[vapid shore]

Can anyone tell me how to create just a button to press so then it makes a ticket?

[austere forge]

Refer to the embed below please!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed below please!

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vapid shore]

Yeah, Its not making a button...

[austere forge]

If you follow the steps, you'll have a simple button to create tickets on your server.

[vapid shore]

its alr i don't really understand

[glacial patrol]

It's not working

I also used the role id

and it still didn't work

[austere forge]

All you have to do is follow the step-by-step instructions, if you don't figure it out #🎫│make-a-ticket

[austere forge]

Please use the ID role, and use Discord syntax: <@&ID ROLE>

[glacial patrol]

I already did that and it didn't work

[austere forge]

Please re-try

[austere forge]

That's not how you write it, you need the real role ID

For example :

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

<@&642118166243311646>

[austere forge]

You can simply use the $id(mention roles) command to get the role ID

[glacial patrol]

It worked! but why didn't it work when I used the actual discord role id?

[austere forge]

You simply didn't use the Discord role ID real, you simply copied the role name, which doesn't work

[glacial patrol]

Additionally can I make this a button instead of selection?

[glacial patrol]

I actually used the discord role id too but I didn't send it's screenshot

[austere forge]

Dashboard > Panel configs > And use the SEND button

[glacial patrol]

I copied the role id this way before

[austere forge]

you're probably missing the & character for the role to be mentioned, anyway, you've made it 👍

[glacial patrol]

You helped with appy issues too?

[austere forge]

We provide help only with the bot Ticket tool, I thought you wanted that a button with the ticket panel

[glacial patrol]

I see, I also mistakenly sent that image.

[austere forge]

All good, Thank you for choosing Ticket tool

[stuck shell]

hey i keep getting this with the bot

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[subtle kindle]

hello is there a way i can make options for users when opening ticket to select category then it specifically assigns a mod the ticket based on category

[humble sequoia]

User's issue has been solved in another channel.

[loud panther]

These are only permission we need right?

[austere forge]

These are the basic permissions for slash commands to work, but what the bot needs of permissions is :

[radiant shoal]

How I can suggest a suggestion?

[ionic path]

The command is s!suggest, and you can use it in #🤖│bot-spam

[radiant shoal]

Already did but suggestion isn't suggesting :p

[ionic path]

Can you send what you sent previously so I can check why that's happening?

In #🤖│bot-spam I mean

[austere forge]

The bot seems to be offline, there's nothing we can do about it.. :/

[ionic path]

Ah okay

[radiant shoal]

._.

[austere forge]

I will forward your suggestion nonetheless, thank you for your interest!

[iron night]

Gave +1 Rep to @radiant shoal (current: #388 - 1)

[radiant shoal]

Ty

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1042)

[austere forge]

@radiant shoal However, I've just read your entire suggestion and it's something that already exists and is possible, you can find them on your Dashboard > Panel configs > Escalate feature - If you have any questions about this, please #🎫│make-a-ticket

[radiant shoal]

Alr tysm let me see

[austere forge]

No problem!

[brisk oar]

Yo

So I created a new panel but when I go to edit it, it says it doesn't exist on the dashboard, but I set everything up

Nvm I'm good. I just had to refresh it

[ember orchid]

I have the basic bot Ticket Tool White#4843, but we got premium. But when I try adding Ticket Tool Gold#6207 bot it just adds the white bot. Is there something I'm missing? I tried through the dashboard and via the "add app" on Ticket Tool Gold#6207 bot

[austere forge]

Refer to the embed below please!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[ember orchid]

Again, it won't allow me to invite the premium bot, only the white bot

[austere forge]

Simply click on "here" to invite the bot gold from the embed above

[ember orchid]

ahh there we go 🙂 thanks

[austere forge]

Each server configuration has its own ideas about how support tickets should work, and yes, categories can have as only as 50 channels, so it's good to have several categories defined

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[lavish pulsar]

Guys i am new to post this like how can i send that create ticket message to my channel

@upper flower

@frozen crypt

[loud panther]

Send
/Setup

On your server

It has every step

[lavish pulsar]

wait

[lavish pulsar]

it says creat a panel

[loud panther]

Yup create one

[digital hornet]

Guys I've got a question. How do I add the ticket tool bot? I'm trying to follow the guides on yt but it wont work from here on, but I've added the bot to the dc:

Do I need to be the owner? Because everyone said I only need to have: "manage server" On right?

[austere forge]

Refer to the embed below please!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[digital hornet]

Ty!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1043)

[austere forge]

No problem! Thank you for choosing Ticket tool

[digital hornet]

Ofc!

[digital hornet]

Gosh you really saved me. Ty again!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1044)

[austere forge]

[odd depot]

hello uh, how do you get the members to not be able to close tickets?, ping reply pls

[austere forge]

Dashboard > Panel configs > Buttons > Close Ticket > enabled Support Team Only

[true loom]

I cant run coin pusher in my tiktoklive why....i used tiktok username and im connected to tiktoklive and cant connect the game...

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bright sandal]

Oi

[sweet tide]

why cant I make a ticket in this server it keeps saying "this interaction failed"

[slim glen]

Why won't it let me setup the bot?

[lament pike]

Did you check if the bot has ALL the perms.

[rustic flare]

How Can I Buy Ticket Tool Premium With Inr?

[onyx ridge]

Hi

Claim Minecraft premium

[dawn lake]

#🎫│make-a-ticket

[sharp thicket]

Is there a custom command to add the blacklist role to members, and if not how do i set it up?

[shrewd spruce]

Same question

[swift heart]

Hello! is it possible to add autodelete ticket if no one spoke for example 3 days?

[jade topaz]

I need help, it wont work! No matter debug, kick add app, anything, it doesnt work!

The application doesnt respond

[modest crystal]

Im haveing the same issues i just joined to see if i can get some help too 🤷‍♂️

Nevermind i figured out the issue lol

[pearl flame]

It’s dead ig

I can’t use commands

[jade topaz]

Whats the issye

[modest crystal]

So, i was using a locked channel but i thought the bot had perms so it just kept giving me the issue you sent above. So i was like why not use just a regular channel thats not locked and it worked just fine. Ig until i figure out how to give it the perms it needs ill just be using a open channel

[jade topaz]

Ohh

[modest crystal]

Yee

[compact storm]

why does the tickets go out of category?

[cedar dune]

does anyone know how to make it so after the ticket is created, it pings a certain role?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[restive condor]

Hey there! Please ensure you have selected a category for that panel as well

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[cedar dune]

how do you do the 5th one in this

i mean

do u write it as @{1372924064909234256}

or some other way

[restive condor]

{ID}

[cedar dune]

so without @ ?

[restive condor]

Hi there! Unfortunately, not. You would need to manually grant the role

[restive condor]

That's right

[cedar dune]

so {1372924064909234256}

[restive condor]

Hey there! You can use our Automations feature for that

See below

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[restive condor]

Please let me know if you have any questions 🙏

[compact storm]

is this not the category

[restive condor]

Yes

[compact storm]

sorry im confused rn

[restive condor]

Yep, but is that for the correct panel?

[compact storm]

i only have 1 panel

[restive condor]

Ah, alrighty. How many channels are currently in the category for tickets?

[compact storm]

i think almost 50

[bright moth]

guys

i have a problem w ticket system when someone opens a ticket they cant read message history

how do i fix that

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Discord has a limit of 50 channels per category. We limit it to 45.

If you have reached such limits, tickets will be created outside of the category.

You will either need to transcript & delete closed tickets or set up additional categories

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[swift heart]

lthhank for answer where i got this?

[restive condor]

Dashboard > Panel Configs > Automations

[swift heart]

why i don't have all information like you?

[restive condor]

Enable Show Advanced Automation, just above that

[swift heart]

Thhaank i got it♥

[swift heart]

is it automatic or i neeed to put command every ticket created?

[hybrid spade]

One of my server arent popping up in the ticket toll manage servers part?

[restive condor]

It's automatic

[restive condor]

Hey there! See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[hybrid spade]

This is why i use ticket tools ☺!

Thanks, it worked!

[restive condor]

[compact storm]

ah alright

[jade topaz]

@restive condor can you help me with the overflow channel? I'm lost 😭

[restive condor]

Hey there! What seems to be the problem?

[jade topaz]

How do I set the automatisation up for overflow channel?

[restive condor]

Are you trying to set up an automation or an overflow category?

They are completely different things

[jade topaz]

Automation

[restive condor]

Alrighty, and what exactly are you looking for the automation to do?

[jade topaz]

So basically last time my tickets went crazy and it started to create them outside of ticket category. I want it to be setup so if it happens it appears in a second ticket category

[restive condor]

Ah, so you're looking for an overflow category and not an automation

See below please

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[jade topaz]

Oops it was easier than I thought 🙈

Thanks for your help!

[restive condor]

No problem!

[twilit fable]

Hello ! I've just set up ticket tool on my server and was wondering if there was a way to use for ID identification because we are a 18+ server ? Thank you

[cosmic mica]

Hi, I have a ticket bot on my server and when tickets are closing they are deleted but then a text channel is created replacing it, I looked though why its doing this and I cant figure out why.

[vernal dune]

hey so I was trying to use the set up command for ticket bot, but it kept saying the bot couldn't respond to the command. I already tweaked a few permissions but I was wondering if theres something wrong with the bot in general or the channel i put it in.

[humble sequoia]

━━ May's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Could you try the /debug command please

[restive condor]

Hey there! See below how to set your channel permissions for a verification system

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[twilit fable]

Thank you very much !

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2370)

[pseudo ravine]

Hey there! Unfortunately not

If you have premium, we will save upto 8mb worth of attachments per transcript

Otherwise, there's no way to recover the attachments unfortunately

[dusty wing]

Thanks for the response and noted regarding the attachment size limitations. Appreciate the assistance

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1332)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[mint rampart]

i need help

[granite talon]

I need help with ticket bot

[humble sequoia]

@granite talon @mint rampart, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mint rampart]

I got banned on something

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[granite talon]

What is everything I can use on @pseudo glen

[wraith pilot]

#🆘│community-support

@humble sequoia @humble sequoia

[toxic orchid]

Hi, I can not edit these 2 things, is it normal ???

Also, my "claim" button doesn't appear even though I enabled it in my settings. Anyone has an idea on why ?

[light atlas]

can somebody help me with ticket tool

[light atlas]

i´m waiting in Community Support

[smoky crescent]

what is it

[light atlas]

can you come in talk

How can I add roles that can open tickets because the standard role can't do that for me

@smoky crescent

[restive condor]

Hey there! Please try the steps below:

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[restive condor]

Hi there, how can I help?

[candid socket]

I want to solve this problem, the bot is off on my server (I cannot create a ticket on the server from the website)

اريد حل هاذا المشكلة البوت طافي في سيرفري ( لااستطيع ان اصنع تكت في السيرفر من الموقع )

@restive condor

[storm bone]

Hi guys

My code dont work

Can someone help me?

[minor fable]

@restive condor

I need help

[rancid arrow]

i have the error too

[tepid timber]

hello, same problem

I cant transcript my tickests

and I cant open my saved transcripts

[winter holly]

I cant even login

when i try to login it says there is a error

[mighty thistle]

I assume there's an error. Resending the same message doesn't make it go away faster. 🫠

[ionic dock]

Any clue when it will be fixed?

I mean when site will be on again

[grizzled summit]

We are aware of an error with the Dashboard. It is being looked in to.

Please be patient as we work to restore full service. The developer has been notified.

[formal badger]

Why is the dashboard not working? @restive condor

[restive condor]

Ticket Tool's Website & Dashboard down?

The website is currently experiencing some difficulties.
Our developer has been notified and is currently working on a fix

[lean quiver]

How long will this take? If you know.

[grizzled summit]

It should be up now.

Dashboard service has been restored.

[waxen robin]

Yupee

[smoky tide]

worked at first now it dont load

[vital lake]

I don’t think that the problem is really solved. 😩

[knotty quiver]

Ayuda se está demorando en cargar

[pseudo ravine]

Hey there! It seems like the dashboard is having issues again. The developer has been notified

[plush scarab]

does anyone know how i can make closed tickets auto delete after X amount of days or something?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[pseudo ravine]

You can configure this whenever the dashboard issues are fixed

[plush scarab]

great, thanks!

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[graceful skiff]

Hi I just tried to create a ticket with my alt account on my server

It didn't work, it says it may be missing permissions, but when I check debug they're all there?

[limber gyro]

Hey there, I have a question, is it possible to integrate ticket tool into a sapphire embed?

[idle walrus]

Hallo

[pure stream]

Hey is not working

[plush scarab]

This might be a dumb question, but why arent the changes i make to my Panels in the dashboard being shown in my discord?

[tacit brook]

How do i change the text here?

[mighty thistle]

Changes apply to new tickets!

[mighty thistle]

That's the panel message. You can find it on the main panel configs page at the bottom, or otherwise Panel Configs > Panel > Panel Message.

[plush scarab]

what if its the welcome panel for all tickets? that wont update for new tickets. anything else i should do?

[mighty thistle]

You can update on the dashboard with the message link!

There's an update button at the top.

You make the changes to the panel, then update.

[plush scarab]

i am at menu>messages>message panel and i dont see any update button lol. am i blind

I cant get the 2nd test bullet to show up

[mighty thistle]

Once you've made the change, you go out to the main menu.

[plush scarab]

yeah ive done that. ive refreshed the server too in the main menu of the dashboard. it still wont show up in my actual server. do i need to edit the actual discohook page?

[little silo]

how do I fix the closed ticket when people can see the ticket even tho it's closed

[tall plank]

In the Ticketbot setting, you can use the moving emoji
Can't I put it in?

[little silo]

how fix

[toxic geyser]

How to fix this?

[smoky crescent]

Hey, make sure the bot has the View Channel and Send Messages permissions

[toxic geyser]

Ok i will try

[crimson forge]

the dashboard is working now?

[tawdry mason]

I can't set up

[wild cloak]

How to fix this?

[crimson forge]

The bot doesn't work, that's what's happening to most people. Let's hope they fix it soon.

[ivory jacinth]

It worked for me so maybe it is fixed now?

[crimson forge]

I'm going to try it

[ivory jacinth]

Okay

[crimson forge]

if it works

[worthy snow]

dashboard saying this when i have top role + server ownership

[humble sequoia]

Agustin?.'s issue has been solved in another channel.

[round berry]

could you try refreshing your servers?

try syncing your servers again

[austere forge]

they've already been helped, thank you anyway!

[compact crescent]

can i make like.... you know when the user tap the button and a form will appear. And when they fill up the form and submitted, their answers will be sent in another channel
and how?

[austere forge]

Refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[compact crescent]

👍

[ornate onyx]

why am i not receiving dms from the bot with ticket transcripts? it happened 2 or 3 times already

[austere forge]

if the server does not have the feature enabled, the transcripts are not sent

[kind frost]

would there possibly be a way to recover my old suspended discord accounts ticket transcripts? its still a valid discord account and i dont think discord will get to it in time for me to save the transcripts

if it matters, im still connected to the account on the ticket tool website

[austere forge]

If you don't have the link to the transcript, unfortunately it won't be possible

[kind frost]

i have links to the transcripts but they all say {"failed":"Invalid Request"}

[austere forge]

You need to generate a new link using the Direct Link button, or download the raw HTML file directly

[kind frost]

ah alright, would it be possible to do it remotely from anywhere (such as the website)?

as the discord account im referring to is suspended (for now atleast)

[austere forge]

Not possible, you must do it towards the embed transcript sadly

[kind frost]

ah alright.. thanks for the help :]

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1047)

[shadow sun]

Im new to ticket tool, I bought premium, how do I invite the premium bot to my server?

[pure stream]

When I put {create.forms.x} in my embed it doesn’t work.

[austere forge]

Refer to the embed below!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

Simply click "here" to invite the bot gold

[austere forge]

You need to replace the x with the number of the question. For example if you want the answer for your first question you use then : {create.form.1}

[jade topaz]

..?

[austere forge]

Should work for me..re-try please

[austere forge]

it would be on the bot side, there's nothing we can do, try later

[gaunt tendon]

اقدر اغير امر حفض التكت ل $save

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[gaunt tendon]

Can I change command save to /save ؟

[austere forge]

Please create a ticket with our Arabic Support, you will be more comfortable with your native language - Because there no command called "save"

[stoic palm]

I cant make tickets on my own server what the problem ?

[jade topaz]

I tried again, it's still recurring.

[distant yarrow]

bot is not responding ?

[jade topaz]

I have waited for 30 minutes

[shadow sun]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1048)

[mighty moon]

SUPPORT NOT ANSWERING 5 DAYS HAHAHAHHAHAA

TEHY SCAM ME FOR 1.5 SOLANA HAHAHHAHAHAHAHA

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[echo yacht]

Sir, youre in the wrong place

[mighty moon]

BCS THEY NOT ANSWERING HAHAHAHAHHAHA

WHAT I NEED WAIT 30 DAYS?

[echo yacht]

Sir, you’re in the wrong place.

[hollow jolt]

Bro is so chill

[half nest]

How can I open a ticket guys?

[west spoke]

Hi there! I have a question, when I use $add @user it does say it added the user, but it didn’t add the user.. why is that?

Please ping once helpen! Thanks

[toxic geyser]

Hi how can let other memeber open a ticket 🎫

[maiden forge]

guys how do we give perms to other roles to manage tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hi there, see above please ^

[restive condor]

Hey there! They should have access by default - is that not the case?

[restive condor]

Hey there! How exactly are you testing/checking this?

[west spoke]

The user is not in the channel list

Like this list

[restive condor]

Please check the channel permissions

[toxic geyser]

Its but they don't have permission

[west spoke]

I can’t, I don’t have permission for that, but also if I type in @ the user doesn’t pop up, also if I ask them if they see the ticket the say no..

[restive condor]

Please try the steps below:

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[restive condor]

Do you have access to the audit log?

[west spoke]

Yes

I think, wait once

Yes I do

[restive condor]

Can you see if it shows when Ticket Tool added the user

[restive condor]

(You can try adding another user now, so it's the latest entry)

[west spoke]

It did many things😭

Wait it did add her

Before that it did this

[restive condor]

Perfect, check if anybody else after that removed them

[west spoke]

No..

[restive condor]

Then she should still have access

[maiden forge]

yeah ik i saw

@restive condor also i ahve a bug

@restive condor thank you but also i have a bug

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2375)

[west spoke]

It works fine with my alt… probably went something wrong on her side

+rep @restive condor Ty!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2376)

[west spoke]

🙀

[restive condor]

What's wrong?

[maiden forge]

via channel list it says that i have 5 pannels, when i had tried to do the same editing i had a problem with a minute ago ut said i only had 4 panels

[restive condor]

Via channel list? What exactly do you mean by that

[maiden forge]

like when i look at channel ticket pannels it shows as 5, but when i try to edit tickets with command /setup then it only shows 4

[restive condor]

Then you only have 4 panels

You must either have a duplicate button or you deleted the panel connected to the 5th button

[solar girder]

how do I make a ticket that was created by someone private to a selected role? It should only be visible to moderators, the owner, and the person who created the ticket, i forgot how to set this up

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[coral relic]

Hey, for some reason users in my server are getting told by the bot they do not have perms to open a ticket, please can i have some help

[rose sandal]

I can't find the ID to a panel on the website

[mighty thistle]

It's just the number of the panel!

In Panel Configs, the drop down menu at the top has a number on the side.

[rose sandal]

Ohhhh

Thanks

thanks @mighty thistle

[iron night]

Gave +1 Rep to @mighty thistle (current: #53 - 38)

[pure stream]

Can you be specific?

[cloud river]

Guys I bought lifetime and nothing happened

Pls help

[pure stream]

You cannot buy lifetime.

Or wait….

[cloud river]

Im talking about condogames.xyz

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cloud river]

It sent me here

[pure stream]

This is intended ONLY for ticket tool assistance.

Ensure to use this channel properly.

[cloud river]

Ok

[pure stream]

Thanks!

[native sky]

Hey, I have a problem with my bot. I can no longer access it. When I click on the logo on the right, it takes a while and then an error appears. When I click on "Manage", it says I don't have access.

[pseudo ravine]

Hey there! What's the server ID?

[native sky]

1373675092214681753

[pseudo ravine]

It seems like you have the gold bot as the active bot without it being in the server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[native sky]

Thanks, it worked ❤️

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[pure stream]

I don’t think it work.

[pseudo ravine]

Hey there! Please don't reply to a support members latest message for support, especially if you were previously being helped by a support member. Like the example you were given earlier, the variable is {create.form.1} for the first question

[pure stream]

But if I want the second question also I do:

{create.form.1} —> {create.form.2} ?

[pseudo ravine]

Yep

[pure stream]

Oh thanks!

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[toxic geyser]

The ticket that I created don't appear

What I do

[pseudo ravine]

Hey there! Are you referring to the message that lets members create a ticket?

[toxic geyser]

What how

[pseudo ravine]

Could you elaborate a little bit?

[dusty falcon]

is there a way at free version to add other button and rename the create ticket? maybe 1 with support, and 1 with purchase/orders

[karmic grove]

To change the name on the buttons, go on the dashboard then Buttons then Button create ticket. Then you can change the button text as well as the emoji.
Having several buttons is multipanel. You need to create both panels then in one or the other, in Panel, refer to the other. Send resend or update your ticket message to have the new versions.
Both features are in the free version.

[dusty falcon]

thanks 🙏 and i can change from dashboard the ticket channels name? like not to be #ticket-0001, i'd prefer their username like mine would be #szillyyyy

[pure stream]

Yes you can.

Picture right below.

Dashboard —> Menu —> Ticket** —>** select value {wished channel name}-{username}-{optional count}

[dusty falcon]

oh but its the premium version

[pure stream]

Yes.

That’s not a free resource. Sorry!

[dusty falcon]

yeah all good, thanks

[pure stream]

You’re welcome there! I hope I have helped, anything else tell me!

[river coral]

Hey, i have my ticketbot setup to auto-close a ticket after 12h with no answer, is it possible to just whitelist 1 ticket ?

[pure stream]

Explain further.

[river coral]

Basically it just auto-close the ticket every 12h for every ticket, i just want ONE ticket to not close itself and stay open

[pure stream]

What you certainly mean with “whitelist”

[pseudo ravine]

Hey there! You can run the /automation command and stop all of the automations for that specific ticket

[river coral]

Sweet 👍

[pure stream]

I was also wondering for what that works.

The “/automation” command.

[pure stream]

Can you look at my ticket?

[zealous meteor]

Can the transcript be set to a thread?

[pure stream]

This option is not possible.

[pseudo ravine]

Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @river coral (current: #388 - 1)

[pure stream]

Transcript may be set to a thread is the “transcript” channel is a thread.

[pseudo ravine]

Please be patient until someone can claim your ticket

[pure stream]

Okay. Apologies.

[molten cobalt]

Guys my sister joined with my account with script and i got banned how i can get unsban?

Where i create a ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[molten cobalt]

How create ticket

[strange kindle]

how do i setup ticket tool in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there! See above ^

[restive condor]

Hi there, see above ^

[gusty sandal]

Are the servers down?

[blazing cedar]

Hello! I just got administrator in a server but even though the ticket tool bot is in the server, I am unable to see the server appearing on the Ticket Tool Manage Servers area.

Fixed it* just had to login out and log back in again.

[pure stream]

lol

[viscid oriole]

Can someone tell me in order to create embded messages when you click create ticket does that require premium?

[pure stream]

Can you explain further.

[viscid oriole]

Figured that out however, i do have a new question

can someone tell me if you can make a nested custom command that uses already made commands?

i want to make a new command that renames a ticket but then also moves it at the same time.

[pure stream]

In order to create an embedded message, you do not need premium that’s a default value. What is premium is the “remove embed” feature.

[pure stream]

You will need premium in order to do that.

[viscid oriole]

and if you can do this can you tell me how you make it perform the actual action i tried putting in the message with $rename but it just sent the message

i have prem now

[pure stream]

It doesn’t seem to.

You have not the “premium role”

[viscid oriole]

i have it dont worry about the role

[pure stream]

Alright

In order to get a custom commands follow guidances rules. That’s in the dashboard.

Custom commands

[humble sequoia]

Nombre del Ticket

El nombre del ticket es el nombre por defecto de todos los tickets. Para editarlo diríjase a su Panel de Control → Panel Configs → Settings → Ticket Options. Allí podrá editar el nombre de los canales de los tickets abiertos y cerrados. También podrá usar variables en dichos nombres.

Nota: Esta es una función premium

[pure stream]

@viscid oriole

Wait.

Wrong language, apologies.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

Ticket Settings Commands

• $buttons → [PT, ES] Explains what buttons are and where to edit them
• $buttonoptions → [PT, ES] Describe all settings buttons have
• $overflow → [PT, ES] Explains Discord category limits and overflow categories
• $ticketname → [AR, FR, ES] How to edit the default ticket name
• $ticketmessage → [🌎] How to edit the default ticket message
• $editor1 → Overview of the message editor (edition mode)
• $editor2 → Overview of the message editor (preview mode)
• $addroles → Information about additional roles
• $manualverification → Creating a verification system with TT
• $directurl → Adding images to embeds

$cmds-ticket

[pure stream]

Was provided data helpful?

[viscid oriole]

I want to know how you make your custom command use an already existing command by the bot

I already have madea a custom command

[pure stream]

So if you have made a command what do you mean by “I want to know how you make a custom command use and already existing command”

[viscid oriole]

...

literally what it says if you make a custom command you should be able to use the already existing commands and string multiple together

Would that not be the whole purpose of a custom command

[pure stream]

Yes. You can.

[pure stream]

Is not wrong me to not understand you.

Apologies.

[viscid oriole]

Then how do you make the bot use the command in the custom command i edited the edit message part and added $rename and how i wanted to rename it but its just putting it as a message instead of performing the command is there a certain format you need to do it in.

[pure stream]

Please await. Meanwhile I will be finding resources I’ll be back with you.

[pure stream]

To make that happen you just need to toggle the command in the authorized channel (the tickets channel.)

[pure stream]

Just ensure your custom command is following this steps:
——> Creation of command
——> Setting up the command
——> editing embeds
——> adding and removing permission.

There is no exact need “following process.”

[viscid oriole]

i dont think so

Your not telling me how to call anotehr command in it though my friend your just reading the same docs i am

[grand spruce]

Hi, I just added the Bot Ticket Tool, but I have a question, why can't I command /add user, the bot says Failed to add Missing Permissions

Can Anyone Help?

[pure stream]

Good those are unique resources I have! Sorry thanks for supporting ticket tool!

[iron night]

Gave +1 Rep to @viscid oriole (current: #388 - 1)

[viscid oriole]

Are you AI lol

[pure stream]

Nope

[pure stream]

Hey there! Please ensure to add the “manager” role as one role that you have. What I mean with a “manager” role, is a role in which only people with that role can manage the ticket.

[grand spruce]

yes i have added the role

[pure stream]

Then refresh and try again.

[grand spruce]

it's the same bro

[pure stream]

Do you have the “admin” role?

Wait.

Please ensure to go menu —> Buttons and fix permission if indeed.

Look

[grand spruce]

yes i am admin and owner

I have given all permissions to BOT TICKET TOOL

[pure stream]

Was this article and images helpful?

[grand spruce]

what should be activated?

[pure stream]

That’s on you, you might decide what permission you will like to give.

Just ensure they are the ones that you need.

[viscid oriole]

You should really stop trying to give support @pure stream you dont understand what your doing

[pure stream]

I do understand. And please stop.

Respectfully. I might not know about some things but I know enough.

And be respectful please. Apologies if I couldn’t help

[viscid oriole]

respectfully your picture is a roblox character and your using google translate

[pure stream]

I’m not

[pure stream]

Good I can freely use any picture I’d like to use.

[pure stream]

How I’m I using google translate? Don’t get mad if I couldn’t help you for something you didn’t know. Apologies if feel rudeness I’m not arguing anymore.

[grand spruce]

I have set it but it still doesn't work, sorry for bothering you

[pure stream]

Apologies, did that help you?

[grand spruce]

not

[pure stream]

Nah you are not a bother. Ensure other role permissions are setup.

Including owner permission.

[grand spruce]

in permission>additional the permissions I gave are, view, create invite, sen massange, attach files, add react, emoji, sticker ,metion everyone.
is that wrong and lacking?

[pure stream]

Nope. Good enough.

So, I might think is an either ticket tool issue or that you have not added the role that you have example in ticket tool appears as “owner roles” and you might not have any “owner roles” added.

[grand spruce]

bro, I owe you, thank you for helping me, I wish you and your family the best.

thank you, and goodbye

[pure stream]

No problem have a great day, thank you for supporting Ming ticket tool!

[pure stream]

Same here mate! Have a good day and blessed.

[opal wagon]

How do a make it to where all my tickets can be into one like from this to this, to this

To have better organization

[pure stream]

Use dropdown menu.

[pure stream]

Head to Menu —> dropdown —> put indeed tickets and you are done!

Was this article useful?

@opal wagon

[opal wagon]

Okay i will give it shot thanks

[opal wagon]

Now how do I post it into the server, just like any other ticket?

[jade topaz]

it’s always done this to me

[summer stump]

im trying to get the bot for my server, and i follow the tutoiral until 0:25 when it doesnt say login in the corner it says dashboard. i click dashboard and it takes me automatically, no login required to the screen he gets into after logging in. and on that screen the option to manage my server does not appear. im stumped here. ive clicked sync many times now, retried many times now and need help. could i get some assistance? thank you

[humble sequoia]

━━ oabanana's inquiry has been moved to a ticket ━━

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[ancient quarry]

Hi, is it possible to see a transcript of a ticket that was made with the bot? I was banned from a server and that's my only proof

[austere forge]

If you didn't receive the transcript from the bot DM, then unfortunately not

[ancient quarry]

oh...

okay thanks

[odd scroll]

Como eu consigo criar um ticket de outro painel usando comando de prefixos?

Tipo quando eu utilizo o comando $ticket ele só cria o ticket do painel que eu criei primeiro

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[karmic grove]

Feel free to #🎫│make-a-ticket (one for your commands question and if you feel it is needed a report as well)

[karmic grove]

Have you tried unlogging and relogging on the dashboard?

[pure stream]

Send the panel.

Ensure the ticket you send contains both tickets like the dropdown option allowed.

I hope I was able to help you, furthermore have a great day!

[raven kite]

how to add the bot to a server?

[tender valley]

how do i cancel premium? it won't let me 😭

[raven kite]

how to verify it does not work for me

[long fractal]

Hello @raven kite

Check the message that I am replying to, For the setup!
Have a nice day

[austere forge]

How did you subscribe to premium ?

[austere forge]

You've already been verified, so there's no need

[raven kite]

ok ty

thanks @long fractal and thanks @austere forge

[iron night]

Gave +1 Rep to @long fractal (current: #111 - 8)

[long fractal]

[tender valley]

i did the free trial via the dashboard and kept paying for it but i wanna cancel it now it just doesnt give me an option

[austere forge]

This is not possible, as you do not enter any bank details when you activate the free trial

[tender valley]

well its been charging my account so i have no idea😭

[austere forge]

You currently have a past-due premium subscription, which is why we are trying to charge you, Head to your Billing page > Manage and cancel the subscription please - https://tickettool.xyz/billing/447418870165143553

[tender valley]

thankyou so much

[austere forge]

No problem!

[icy edge]

I was banned in game for "an unspecified reason", although I didn't seem to break any rules. When I log into the game via mobile internet or using VPN - there is no ban, and I can play multiplayer normally. What's going on? Is there a way to fix this?

ID: SC2BBSA860C17489

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[opal wagon]

It’s showing a selection instead of something they can click

Is there a way to change it

[jade topaz]

how can i do this like the questions

i have premium

[austere forge]

Please refer to the embed below! ⬇️

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Please refer to the embed below! ⬇️

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1051)

[austere forge]

No problem! Thank you for supporting Ticket tool

[odd depot]

hello so I have another question, how do you make tickets claimable? so staff members can claim. and make sure other staffs can't speak in it

ping reply

[austere forge]

Refer to the embed below please

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[cunning cloud]

How do I put the abbreviation receipt instead of $claim
$استلام

[austere forge]

Please create a ticket with our Arabic Support, you will be more comfortable with your native language

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[pulsar herald]

what do i need to do when i get this error message 'failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)' (it hase all the permissions it needs

[austere forge]

Could you provide your server ID /name please

[pulsar herald]

here is id

1354043850045526046

and its called minedex support

[austere forge]

Which panel did you try to send?

[pulsar herald]

the only one that we have