🆘│community-support

[haughty sierra]

Hey there having an issue where the ticket bot interaction isnt showing up on PC discord but its showing up on Mobile discord. Could use a hand

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[daring canopy]

Hi

[twin umbra]

Hey, is there a limit with tickets on a server?

[quaint saddle]

Hello, is there a way to assign roles when a ticket is created and remove the role when the ticket is closed?

[versed tapir]

Y I can’t edit some messages?

[daring bluff]

ty

[safe quarry]

how do i allow media to be sent within tickets??

curious also

[smoky crescent]

I don’t think so, but I know that there is a limit by discord on the amount of channels you can have

[humble sequoia]

━━ Dreeze's inquiry has been moved to a ticket ━━

[restive condor]

Hi there, those would require a premium subscription

[spark bolt]

Does anyone know how to make members not see the ticket for Staff only?

[restive condor]

Hey there! That's how it should be by default. Is it not the case?

[spark bolt]

I think it would work now.

[restive condor]

Ah, wonderful 😄

[spark bolt]

Do you know how to make the claim button work.

Because I'm also trying to make that work too.

[restive condor]

Claiming is a premium feauture

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[spark bolt]

Oh

[scarlet tiger]

How do I make auto transcript when the ticket closes? @restive condor

[worldly helm]

Hey 👋
Thats a premium feature.

[scarlet tiger]

Oh
Alr thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 815)

[worldly helm]

[cedar lake]

hi

i need some help why cant i click enable ticket claiming?

[restive condor]

Hi there, claiming is a premium feature

[cedar lake]

WHAT+

aw

thats trash

[restive condor]

Thanks for the feedback 😄

[cedar lake]

np : ) i will def use this bot more ❤️

[silver totem]

i got banned from football legends on roblox someone help me appeal

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[proven lichen]

How do I make so that one role cant close tickets

[vital jewel]

I want to make it to where my support team staff with support team role can look and manage tickets but idk how

[unkempt nova]

Does anyone know how long the support team takes?

[harsh acorn]

For what?

[unkempt nova]

When I made a purchase

Because they sent me a email at 2:54 it’s 3:56

[harsh acorn]

I'm glad it's not my problem

[unkempt nova]

I didn’t enable ticket claiming how do I do it I keep trying but it says I clicked to fast I waited tho

Please somebody help me please

[proven lichen]

How do I make so that one role cant close tickets

[plain olive]

I was playing when I was banned out of nowhere, I'm very sad because I had achieved a lot of things, I barely killed and I was banned out of nowhere, when I was killed by three people it appeared that I had been banned, please help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[harsh acorn]

Bruh, I can't believe this is so frequent that they had to make a bot bind that

[unkempt nova]

I didn’t get the email from support about my pets what do I do

[restive condor]

You're in the wrong server

We can't unfortunately

[unkempt nova]

Oh srry

What server do I need to be in for my problem

[restive condor]

Hey there!
Dashboard > Panel Configs > Buttons > Close Ticket Button

Disable Support Team Only
Add @everyone to "Disabled Roles"
Set Allowed Roles

[restive condor]

The server where you're waiting for the support team to get back to you

[restive condor]

Hey there! See below please

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[unkempt nova]

I was in there nobody got back to me I’ve waited hours

[restive condor]

There's nothing we can do unfortunately

You will need to wait for them

[unkempt nova]

Ok

[gentle socket]

I have multiple panels in my ticket, how do I make a new panel? Dashboard seems pretty confusing

[gilded niche]

Not yet ranked bruhhh

[bleak nacelle]

how can i change the message here

It was a while ago i set ticket bot up and forgot

[winged vault]

Tem gente invadido minha mansão do trem odio

[harsh acorn]

....

!wrongplace

[smoky crescent]

Dashboard —> Messages —> Edit Panel Message

[indigo belfry]

how to add this plz tell mee

[agile lance]

$wp

[smoky crescent]

use /setup to make a panel

[indigo belfry]

i have made then how i can add the panel

[clever lance]

Hi uhm the bot doesn't work it says "application didn't respond"

[idle flint]

Can you run a /debug command 🙂

[clever lance]

Still Doesn't work

[torpid hill]

Give it permission to send messages and unlock the channel

[clever lance]

It has admin perms

[idle flint]

did you run the command using your current account? I did not see it in the bots logs

[crystal cedar]

Hello, can someone help me with this?

[clever lance]

Yeah in this account

[idle flint]

same as above, run a /debug command (the bot is missing perms, but its hard to tell what without the /debug)

[crystal cedar]

I'll check ty

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 356)

[idle flint]

Got a screenshot? 🙂

[clever lance]

Ye wait

[nimble tide]

Bonjour tout le monde.
J'ai des problems avec certains chaînes sur mon abonnement France et sur mon abonnement Monde j'ai la listes des chaînes mais aucune chaîne étrangère se connecte à l'aide s'il-vous-plaît

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[idle flint]

I see you just ran the command, just confirming that is the channel you are trying to set up TT in/getting the error in? (the channel called "General")

[clever lance]

Huh I didn't run any cmd

[idle flint]

Okay 🙂

[clever lance]

Wait who did run the command?

[clever lance]

Can u show a screenshot that I actually runned a command cuz I didn't

Cuz I didn't tho

[idle flint]

You didn't run a /debug command in your own discord server?

But in essence, with the error you have, without you running the command and us seeing the bots logs we cant really help you. Feel free to head up to #🎫│make-a-ticket if you want a more private support area 🙂

[clever lance]

No?

[clever lance]

Ok

[tawdry crow]

Hi, is it possible to recover transcripts of deleted tickets?

[idle flint]

If you did not save the transcript before the ticket was deleted, then unfortunatley no

[tawdry crow]

is there a way to save it?

I had tickets going into closed-tickets category, but I had to clean it up after a while cause I was not allowed to have more closed tickets

[idle flint]

As a free user, you need to manually generate the transcript before deleting, either by clicking the Transcript button or running the /transcript command. This can be automated as a premium user

[tawdry crow]

Ah I see

and where does the transcript get saved

[idle flint]

Into a channel in your server that you specify

Generally, you would set up a "transcript" channel for you and your staff to see

[tawdry crow]

but it will have a limit

like closed tickets?

[idle flint]

No, 1 channel to generate all of your transcripts for that panel (or for multiple panels)

[tawdry crow]

Alright, Yeah I guess I need to do that for some tickets

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[tawdry crow]

Alright thank you windy

[bleak mica]

Hello

[hybrid crow]

I don't understand what I'm doing wrong, who can help?

@dark kraken

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[dark kraken]

^^ @hybrid crow
Prevent mentioning staff

[river steeple]

I’m confused

[torpid hill]

@clever lance

[torpid hill]

Unlock the channel

[clever lance]

?

[potent echo]

mine says i dont have access to the server even tho i own it

[torpid hill]

Ticket works?

[clever lance]

No, I coded my own ticket bot after 10 hours lol

[potent echo]

can someone help

[clever lance]

Give premissions to yourself

[potent echo]

idk how

[clever lance]

Do you own the server?

[potent echo]

ye

[clever lance]

Screenshot me the error

[potent echo]

k

[torpid hill]

Bro just unloxk the channel..

[clever lance]

Too late it's already working lol

[potent echo]

how to send the ss

[torpid hill]

. Lol

[clever lance]

Search a tutorial

[potent echo]

k

this is what it says even tho im owner

@clever lance

[clever lance]

Ask support then ikd

[potent echo]

@dark kraken

[austere forge]

Don’t ping ours team, please #🎫│make-a-ticket for fast assistance

[turbid meteor]

does anyone know how to make it so that other people wont be able to make a ticket?

[hybrid crow]

WHAT SHOULD I DO?

[mighty thistle]

You can blacklist a role from the entire application in Server Configs, or set an ignored role in the button/command configs!

[hybrid crow]

@mighty thistle

PLIS HELP

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[sand nest]

Is there a way to partner?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[austere forge]

Refer to the embed above please

[sand nest]

ok

[daring stone]

yo guys

[rare burrow]

Is there a way for the TicketTool bot to send a panel via webhook using a specific webhook username and avatar URL?

[austere forge]

That's not something you can do, no sorry

[rare burrow]

I've been in many discords where it looks like they are disguising the Ticket Tool name/picture using webbhooks. For example:

[unkempt nova]

Nobody has gotten back to me in hours

What do I do

About earthtog.com

[austere forge]

They probably use their own app and they use the style commands

[unkempt nova]

I’ve sent emails no one is getting back I waited all yesterday

[humble sequoia]

@unkempt nova

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rare burrow]

Is there any existing guides for this I can reference?

[austere forge]

Of course, refer to the embed below please

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[austere forge]

This one might help you better

If there's anything you don't understand, you can #🎫│make-a-ticket :)

[rare burrow]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 969)

[indigo herald]

Bro

Ineed to make ticket Iam iPhone who can help me

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[harsh acorn]

???

[indigo herald]

Me

[harsh acorn]

This is not a ticket support for any game whatsoever

[indigo herald]

Ineed to add ticket

[dusty falcon]

hello. is it possible that the staff to get pinged when a ticket is created?

[austere forge]

Please #🎫│make-a-ticket - 🇯🇴

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please

[dusty falcon]

thank you

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 970)

[short fable]

guys im so confused bc it lets me add the tool to my friends server but doesnt let me config it like the server does not pop up there

can anyb help with this?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Refer to the embed above please

[short fable]

how do i get the levels

[austere forge]

You will either need administrator permissions (Level 4) or a Dashboard role (Level 2)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 27, 2025, 8:10 PM

[dawn musk]

hi frens. Im trying to get opened tickets to be sent to a category. I've set the category opened/created to the right category, but they still open to no category. help?

[austere forge]

Can you confirm that this category is brand new and that there are no channels in it?

[dawn musk]

I can. Its brand new so i figured maybe the permissions were incorrect?

[austere forge]

Probably 👍 make sure Ticket tool can see the channel, send messages, and manage channels in the category permissions

If it still doesn't work, try giving it admin permissions and see if it works - if it does it's a permissions problem in the category

[honest venture]

Can you tell me why the tickets in my other support channel is not working?

[austere forge]

Please #🎫│make-a-ticket

[honest venture]

Okay

[dawn musk]

does it matter if i give the bot the perms or the role it made for itself

[austere forge]

Its own "Ticket tool" role will be better

[dawn musk]

Gotcha. I fixed it. Im not sure what permission it was but its got everything now. Thanks for the help!

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 971)

[austere forge]

Glad to hear! have a nice one

[mighty garnet]

How to claim ticket?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[austere forge]

Refer to the embed above please

[mighty garnet]

I need premium?

[austere forge]

correct 👍

[mighty garnet]

Don’t have 🙂

[granite salmon]

Without it dont think it would work then.

[granite salmon]

Ok

[vivid kettle]

Help

[granite salmon]

So you will need to add in the bot to the server which is @pseudo glen

Add it to ur server and do the steps i told you

[vivid kettle]

Ok

[granite salmon]

It will ask what roles you want to see the ticket and pick the roles you want to be able to handle tickets and see them

[vivid kettle]

then what do I do?

[vivid kettle]

can you do this for me?

[granite salmon]

Oh sure

Dm me the server ill help out really fast

[vivid kettle]

I'm Portuguese so you won't understand what's written but I'll tag you there and send you the link in private

[granite salmon]

Ok

Does it have perms?

Here go ahead and invite me to your server in dms ill go ahead and help you out:)

I can help fix it probably i have it on plenty of my servers and set it up for others i just did it for @vivid kettle server right now

[vivid kettle]

Thanks

[iron night]

Gave +1 Rep to @granite salmon (current: #385 - 1)

[granite salmon]

I didnt need admin but its ok! I understand try deleting the role it has(if it has a custom role) and make a new one with new perms and also make a new ticket channel. It happened to me a few days ago and it was because either the role or the channel didnt have the token it needed and the token was used for something else

Again. It happens when either the role OR the channel your doing it in has the wrong token linked

Its normal for it to happen.

Again it happens when the role or channel has the wrong token linked

Im telling you what seems to be the problem i am only repeating my self because i thought you didn’t really understand but no worries:) a staff will be here to assist you very soon💕

Ok and i am repeating my self saying the problem is the token with the role or channel it has.

Ok understand.

[smoky crescent]

mind checking dashboard again?

[granite salmon]

Dms really fast

[smoky crescent]

ok, you are having trouble with the form?

are all other components the same as the others?

because I am not sure it is the form’s problem

yes but all you’ve shown is the form

[granite salmon]

Sigh..

[smoky crescent]

the error seems to be related to some text

[tired holly]

How do I get my tokens

[humble sequoia]

@tired holly

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[real lichen]

How do I set up the ticket bot commands or sum shi coz none of the commands work

[haughty sinew]

com problemas

[unreal sail]

Hello how can I recover my rizz app influencer account after getting a new mobile

[agile lance]

I'm sorry, but we provide support for Ticket Tool bot. We cannot help with whatever issue you have, so unfortunately we cannot accurately tell you. Further information can be found here: #🆘│community-support message

[agile lance]

Have you tried giving the bot Send Message and View Channel perms?

[naive oriole]

Hello, I want the message I want to be sent via DM after the ticket is closed. Where can I set it?

not premium

[timber kernel]

You can create a custom command and send it via DM.

[naive oriole]

I want the bot to automatically send the message after clicking the close button

Is such a thing possible?

[timber kernel]

only with premium and using automation

[true field]

can anyone help me create a tiket for me? im will send all information too report a guy im can't da it 😦

the tikets im send allways says error

[timber kernel]

what error you get?

[true field]

failed create tiket

[timber kernel]

can you show it please?

[true field]

you can tell me how im send you a screen shot?

[unkempt plank]

How can I then put forward my suggestion for improvement?

[timber kernel]

you can send it here or open a ticket -> #🎫│make-a-ticket
if you do not want to share it here in a public channel

[humble blaze]

cant open tickets and if i cahnge the cat.... nothing happen need help

[timber kernel]

Do you get any error?

[humble blaze]

yes

[timber kernel]

can you please show me?

[humble blaze]

51699b5e-f50c-11ed-a05b-0242ac120003

Failed to Create
╰ Failed to create a ticket channel
╰ Missing Permissions
Docs page for this error
5169a0fe-f50c-11ed-a05b-0242ac120003

[timber kernel]

Please check your channel permissions. The bot is missing some.
Please run /debugto get some more information

https://docs.tickettool.xyz/debugging/errors/5169a0fe-f50c-11ed-a05b-0242ac120003

[wind pelican]

i can not do any commands! Application not answering!

[timber kernel]

Please run /debug

[wind pelican]

Application not answering!

[timber kernel]

Please check your channel permissions:

The bot is not able to see / view the channel

[wind pelican]

thankyou !

[humble blaze]

cant run debug waht to do

and cant open any tickets

[timber kernel]

Hello,
the bot is missing a lot of permissions:

Please check them, then try again.

[unkempt plank]

help

[limber portal]

The bot is back online :)

[limber portal]

It’s responding to commands.

s!help

[lone condor]

This command cannot be run because some permissions are missing. Suggester needs the following permissions in the #🆘│community-support channel:

Missing Elements

❌ Use External Emojis

How to Fix

In the channel settings for #🆘│community-support, make sure that Suggester has the above permissions allowed.

[limber portal]

Feel free to add the suggestion in #🤖│bot-spam

[warm hedge]

Hello,

I'm facing an issue with Ticket Tool. When a user tries to open a ticket, they get the following error message:

"You don't have permissions to use this."

I've checked the channel permissions and made sure users have the necessary permissions like "View Channel," "Send Messages," and "Use Application Commands."

However, the issue still persists.

Could you please help me solve this problem?

Thank you!

[agile lance]

Dashboard > Panel configs > Buttons - Create ticket, you have enabled SUPPORT TEAM ONLY which means only your staff can interact with the button, you need to disabled it.

[warm hedge]

I disabled the "Support Team Only" option as instructed, but users are still getting the same error:

"You don't have permissions to use this."

The issue persists.

Could you please help me further?

Thank you!

[hidden shell]

The bot raided a server tf

Is this done by a guy or by bot?

[tawdry crow]

Hi, I'm trying to save transcripts in a txt.channel but its giving me this error:

I gave all permissions to the bot but is still not working

[worldly helm]

This is a fake Ticket Tool, even if the bot is verified. Discord has an odd verification policy, so there could be more than one bot, particularly with the Discord discriminators remaining with them.

You're welcome to report it with the evidence you have provided and the bot ID to them using a report ticket, as well as reporting the application to https://support-dev.discord.com/hc/en-us/requests/new?ticket_form_id=12275528604823# or https://discord.com/safety/360044103651-reporting-abusive-behavior-to-discord.

Additionally, I recommend always double checking the bots profile or be cautious of any links you open when adding applications, and always be mindful of what permissions you give your moderators/administrators on your server, and to who.

[worldly helm]

Hey 👋
Please try doing the /debug command in the transcript channel.

[hidden shell]

I checked the profile it was in 59 servers including this one, ig they edited the msg that comes in the panel

Wasn't my server tho

[worldly helm]

Oh. Alright then

[tawdry crow]

doesnt give me any issues

[drowsy island]

How edit my bot in my server

[humble sequoia]

https://tickettool.xyz/manage-servers

[tawdry crow]

Hi I have issues with transcripts, if someone can help me please

[timber kernel]

what is your issue?

[agile lance]

Try running the /debug command then

[humble sequoia]

━━ Erio's inquiry has been moved to a ticket ━━

[glacial turret]

Hi, I ran into the problem that all the roles see the category with thickets, is it possible to solve this in the free version?

[austere forge]

Can i get your server ID/ name please ?

[glacial turret]

I sent you to private messages

[austere forge]

No please, DMing staff is against the server rules, I'll move you to a ticket if you don't want to send your server ID here

[opal ocean]

The bot keeps not responding

[austere forge]

Could you run the /debug command please

[opal ocean]

Ale

[agile lance]

Have you granted the needed permissions like See channel and Send messages to Ticket Tool?

[opal ocean]

Yes, and it says application not responding as well

[opal ocean]

I did, didn't respond.

[grizzled summit]

Hey there. We appreciate the willingness to assist, but please do not interrupt a Support Staff member assisting.

[austere forge]

All permissions marked with ❌ are missing in that channel

[opal ocean]

Alr I think Administrator works right?

[austere forge]

Yep

[opal ocean]

Alr ty

[warm hedge]

#1366369785650085959

[humble sequoia]

━━ mzs_6's inquiry has been moved to a ticket ━━

[vapid root]

Hola ayuda en español

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[past spindle]

hello, i have read message history on, and still it says my clients dont have perms to ready msgs history

[austere forge]

Could you #🎫│make-a-ticket please

[lyric steeple]

Hi team, noticed a recent issue where tickets are going into the closed category anymore and was working previously. Is there a current bug? Would love any help if possible

[wet raptor]

Does anyone know I have premium but how can I change the bots icon to gold?

[austere forge]

Discord has a limit of 50 channels per category, if you have reached such limit, closed tickets will not be moved

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[austere forge]

Not possible currently

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[wet raptor]

Like the ones you have

[wet raptor]

see icon is yellow orange

cuz I saw in other servers

[austere forge]

This is ours premium bot

[wet raptor]

It got me confused

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[wet raptor]

can I have one in my server too with premium?

[austere forge]

⬆️

[wet raptor]

thank you dude

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 975)

[wet raptor]

🫡

[lyric steeple]

Oh we deleted all the tickets in the closed section, but still seeing the same issue 🤔

[austere forge]

Please #🎫│make-a-ticket

[lyric steeple]

Oh nevermind I just showed all channels and seems a bunch of old tickets in there will clear out and test first

[harsh acorn]

Does the ticket tool have the feature to close with reason? Meaning to write a message or DM the user the reason it's been closed?

[old ermine]

I’m having a problem with it

[harsh acorn]

With what?

[humble sequoia]

━━ Spike's inquiry has been moved to a ticket ━━

[granite sphinx]

@humble sequoia @humble sequoia @humble sequoia

[tepid crater]

boa tarde

eu comprei uriel Android

mas não chegou nada ainda

[silent anvil]

How do you set the transcripts channel btw

[austere forge]

You can use /close reason and insert the {close.reason} variable to display the closing reason

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[austere forge]

Refer to the embed above please

[silent anvil]

Thank you :)

[harsh acorn]

Does it require premium feature?

[austere forge]

For the other features yes, but to select the channel no, you can do it with free version

[harsh acorn]

Oh so I can close it with reason without paying extra for it

[austere forge]

To add the variable and have it displayed, you would need premium to edit the transcript message and/or have the reason displayed in the DMs of the user who created the ticket

[buoyant aurora]

hello those who create tickets in my ticket channel cannot see the message history in the channel and cannot assign files. these permissions are automatically disabled.

[austere forge]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Read Message History / Attach files

[buoyant aurora]

dashboard is neccesarry ?

because im afraid to login dashboard with my account

[austere forge]

This is where you change the permissions of tickets once they have been opened, and on all your server configurations - our website is totally secure, your account cannot be leaked or anything else.

[buoyant aurora]

Is the account information stored on your site ?

[austere forge]

No, your account information is not stored on our website - We only use Discord's official OAuth2 login to verify your identity temporarily, and you can revoke access anytime from your Discord settings (User settings > Authorised Apps)

It’s fully safe and compliant with Discord security standards

[buoyant aurora]

ooo

okay then brother. i will check

thank you

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 976)

[austere forge]

No problem!

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 977)

[harsh acorn]

thanks @austere forge

[silent anvil]

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 978)

[silent anvil]

(For earlier)

[buoyant aurora]

its works thank you again

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 979)

[austere forge]

Glad to hear! Thank you for choosing Ticket tool

[coral zenith]

what is the position

[harsh acorn]

Like a ranking board

[austere forge]

Let’s keep this channel focused on support please, If you’re not seeking help with Ticket tool, move to https://discord.com/channels/509192800865353738/509238831547940885 🙏

[solar ice]

@harsh acorn Olá gostaria de saber se perdo minhas com com ban de vendas ilegais

E não fui informado de nada nem provas me apresentaram ?

[wintry warren]

quais tipo de vendas?

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[wintry warren]

@solar ice nitro?

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[solar ice]

Não sei nem oq e isso

[wintry warren]

melhor deixa o suporte ver isso

flw

[harsh acorn]

... I don't understand Portuguese, and I am not a mod

[umbral apex]

hello @austere forge

[mighty thistle]

I mean you can use /translate instead of making it sound like Portuguese is outlandish.

[still lava]

Ryan

better let the support see that

From Portuguese (PT) To English (EN)

[umbral apex]

i want to know how to solve this problem + im sure that ticket tool has permission

[mighty thistle]

So the emoji part is that the syntax was not entered correctly. Format the embed like this<:name:#>to embed an emoji.

[umbral apex]

and i cleared catche

[umbral apex]

oh

ok thx

[mighty thistle]

Yeah!

Just confirmed, that is how you embed it.

[quaint agate]

hi can you help me

[mighty thistle]

You don't need to reply to staff! Just outline your concern and someone will respond. 😄

[quaint agate]

I have my own server with your ticket bot, but if I create a ticket, only owners can see it, not moderators. However, I want moderators or higher to be able to see the tickets that people create. How can I make it so that moderators can also edit the tickets that people create?

[mighty thistle]

Again, do not reply to staff.

Make the moderator role the support role for that ticket!

[quaint agate]

i dont understand

can you make a pic show me how can i make this

[neat crest]

when i put the staff role id we have it comes up as unknown user? is there a fix to this?

[karmic grove]

Does the bot have permission to mention roles?

[harsh acorn]

Sofia try to do $debug

[turbid root]

hello, I'm getting this error when I set it up in a thread

getting this error when I try to send the panel to the thread

[harsh acorn]

Odd.... Try to make a ticket in #🎫│make-a-ticket

[echo lynx]

why i cant join in dashboard?, i have all permissions

the bot have all permissions too

[split furnace]

I need help I want it to ping this role but it says”Unknown User” someone help me I did the thing

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[tardy ermine]

can someone help im kind new to this im trying to put ticket tool on my sever

[lunar zodiac]

How to do this?

[lunar zodiac]

pls help

when i use some i just get a error message

[agile lance]

Hi there! Please refer to the embed below:

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[agile lance]

Ensure that the Ticket Tool was given following permissions: View Channel and Send Messages.

[granite sphinx]

I need support team

[agile lance]

We would love to help you! But if you don't tell us what you need help with, unfortunately we can't help you.

[golden peak]

@compact delta

[humble badge]

how to make auto ping

[humble badge]

hello

[ocean comet]

i need help with ticket. i wanted to report the guy who is cheated and give him ban. I created a ticket and got failed to create ticket error ,when i read that i need too invite bot in the server to get permission to use the bot ,but i need access for this server which one i dont have. help please.

[timber kernel]

what do you mean by auto ping? Pinging people if a ticket gets opened?

[humble badge]

yea

[timber kernel]

Here you go:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[timber kernel]

Goto:
Panel Configs -> Messages -> Edit ticket message

[humble badge]

ok

then

[humble badge]

i cannot understand help me pls

[ocean comet]

i need help with ticket. i wanted to report the guy who is cheated and give him ban. I created a ticket and got failed to create ticket error ,when i read that i need too invite bot in the server to get permission to use the bot ,but i need access for this server which one i dont have. help please.

[humble badge]

can i dm u?

[ocean comet]

hello?

[austere forge]

As you are trying to create a ticket on another server, we cannot help you here. You need to inform the staff of this server of the situation

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Please refer to the embed above ⬆️

[ocean comet]

ok thanks

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 981)

[humble badge]

what to do after this

[austere forge]

You're in the panel message, it's not here - In your Panel configs > Ticket

[humble badge]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 982)

[modern spindle]

Ich mach das zum ersten Mal und wie viel ich den Kanal aus wo da rein soll also wo man das Ticket erstellen kann

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[visual axle]

hi, I've been banned for cheating, even though I don't use anything, please check me out

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[turbid root]

Can anyone help me with this? Trying to add a ticket panel into a discord thread and this happens

[timber kernel]

Please check the channel permissions in your server.

The TT bot is not allowed to send messages or / and view the channel

[turbid root]

Alright 🙂

[stuck trail]

I want to buy

[timber kernel]

You want to buy Premium?

[stuck trail]

What is this

I want to buy firecrackers

[timber kernel]

Then you are on the wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[round verge]

Help

I losse me acount

[timber kernel]

which account exactly?

[topaz osprey]

Hello, I did this before, but I forgot how to restrict closing a ticket to support team roles only. Please help and @ me with the answer

[austere forge]

You can head to the Dashboard > Panel configs > Buttons > Close Ticket > enabled Support Team Only

[topaz osprey]

ok thank you

[cedar peak]

Is it possible to somehow @ myself or the staff role once a ticket is created? Just hit 2.5k server members so I no longer get push notifications for discord

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Of course, refer to the embed above please

[cedar peak]

It seems to only send this message although it shows something different on the tickettool website

Added the mention permissions too

Nevermind I got it, if you use the dropdown style you need to configure on each category. Thank u

[little prism]

Coucou pour renouvellement de clé merci

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[quiet portal]

Hi, would it be possible to allow my Staff memebers to edit ticket channel names without being able to edit the whole server? i only want them to be able to change the ticket name so its easier for me to view

[acoustic skiff]

Quiero un rebolso

O que resuelvan mi problema

[harsh acorn]

Buenas, como estas?

JAJAJAJA, he left

[tawdry shore]

Hi! I want to make an open ticket panel on my discord, i have an cs2 server and it will be more easy for me to see the tickets than all messages from general chat

Can someone help me ?

[pulsar ridge]

Um I need help it’s saying open 1 time not like 3 times

[karmic grove]

Hi, maybe you can give them rights only on the category where the tickets are created?

[karmic grove]

Sounds fair, what's the issue you've been dealing with? If you look in the thread, you'll find info on inviting the bot to your server, setting your panel, pinging relevant roles, etc.

[tawdry shore]

i tried but i can't rlly understand how is working

i just want a simple thing, nothing hard, but i can't understand how to make it

[karmic grove]

Is the bot a member of your server yet?

[tawdry shore]

yes

[karmic grove]

Great
Did you give it any permission on the server?

[tawdry shore]

yes

can i call you and share screen ?

[tawdry shore]

@karmic grove

[karmic grove]

Nope I can't at the moment unfortunately. Did you set up the panel on the dashboard?

[past flame]

How can I add names to my ticket

Like TB3 cash

??? Can someone help me out

[karmic grove]

If you have Premium, on the dashboard you can go to Ticket and set an automatic name for opened and closed tickets.

[past flame]

I don’t

So how do I do it with out premium

[tawdry shore]

yes i did

but the bot didn't sent that message for open ticket on my chat room

[karmic grove]

I'm not sure you can, can you #🎫│make-a-ticket ?

[karmic grove]

On the main page of the dashboard, you have a blue button "Send", did you try this?

[tawdry shore]

no i don't :)))

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tawdry shore]

problem solved, thank you ! @karmic grove

[iron night]

Gave +1 Rep to @karmic grove (current: #142 - 5)

[karmic grove]

Perfect, you're welcome!

[stone sandal]

Failed to send panel to ⁠purchase-here, Make sure Ticket Tool has permission to view and send into the channel

how do i fix this?

i gave it admin, so it's not a perm issue

components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji`

says that too

figured it oujt

is there a way with the forms system to have pre made options ? instead of people typing them they select from the option they want

[karmic grove]

I'm pretty sure it does not. You can probably make a suggestion at #🤖│bot-spam or maybe a dev will come soon to help

[stone sandal]

would be nice, sorta like a forum style thing here

for questions you'd have set options to pick from

[acoustic flare]

How many servers does Premium work on?

I wouldn't mind buying it, but I would want it for like 3 servers.

[worldly helm]

Hey 👋
Do you mean a dropdown like option in forms?

[worldly helm]

Hey 👋
Each server requires its own subscription.

[strong silo]

i have panels made people can create tickets no issue however with my new panels it keeps telling users "you dont have permissions to use this" i looked at everything how do i fix it?

[austere forge]

Could you provide your server ID /name please

[mystic osprey]

Hi, I recently added Ticket Tool to my organization's discord server but it's not showing up under the Servers with Ticket Tool section. I'm using the free version and have two servers under that section, could this be why the third server isn't showing up?

[timber kernel]

What is your role on that server? You need to be admin or owner that you intiiallly can access the bots dashboard.

[lyric summit]

It is happening with me too, and i am admin

[mystic osprey]

I have the Community Manager role and the Server Settings permissions turned on.

[timber kernel]

That is not enough.
An admin or the owner need to add your role to the dashboard roles in the TT dashboard.

[lyric summit]

Mine is admin but i can't access the dashboard

[mystic osprey]

Okay, if Ticket Tool's been added to the server already can someone with the Admin role access the dashboard?

[timber kernel]

You role would need to have this enabled:

[timber kernel]

See my screen above. The admin role need to have this permission enabled, then they can access the dashboard.

[lyric summit]

Let me ask the owner real quick

[mystic osprey]

Okay, thanks!

[iron night]

Gave +1 Rep to @timber kernel (current: #24 - 270)

[mellow igloo]

Boa tarde como consigo ter acesso a adm dalila do serve 41 . Estou mandando msg a 3 dias e nao to tendo resposta . Alguem pode me ajudar por gentileza.

[mystic osprey]

Just want to confirm, would this be done via the Server Configs section, where it says Dashboard Roles?

[timber kernel]

yes

[strong silo]

server is Reinbow App's Server

[austere forge]

I’m assuming the panel concerned is a 10| Recharge Issue On your Dashboard > Panel configs > Buttons - Create ticket, you have enabled Support team only wich mean only your staff can interact and create tickets, you need to disbabled it

[sour magnet]

help

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[austere forge]

Refer to the embed above please

[strong silo]

when i did that i had others who could see tickets thats not supposed to

[austere forge]

Impossible, because this option changes the permissions of the button for creating tickets. You can see who has access to the ticket via Panel configs > General - Support team roles.

[strong silo]

i can give it another try i just know when i messed with it something like that happneded

[austere forge]

If changes are made that you do not agree with, please #🎫│make-a-ticket

[lyric summit]

Thanks, i received the permissions and did it

[karmic grove]

Also worth checking the view channel permission for everyone probably

[pulsar ridge]

Um I need help it’s saying open 1 time not like 3 times

[austere forge]

I asked them if I'd seen anything on their Dashboard, no probem :)

[austere forge]

Not need to reply of the latest message for support, please #🎫│make-a-ticket

[pulsar ridge]

Um sorry I can’t open a ticket

See sorry.

[pulsar ridge]

I did I’d by mistake opened a ticket

Sorry!

[austere forge]

Re-try now please

[karmic grove]

Ooooh right you have access to all dashboards, makes things easier 😅

[pulsar ridge]

Okay.

[pulsar ridge]

Okay there thanks and you fixed it?

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 983)

[pulsar ridge]

Sorry!

[pulsar ridge]

Yeah

[austere forge]

Yep, you can create a ticket for assistance now

[pulsar ridge]

Oh okay thank you

Oh okay

[austere forge]

No problem!

[pulsar ridge]

Thanks @austere forge

[pulsar ridge]

Oh okay

Um you say you did

[pulsar ridge]

Why the bot is talking to me?

Sorry!

[austere forge]

Press again the button to open a ticket please

[pulsar ridge]

Oh okay thanks and sorry!

.

Who are you?

[pulsar ridge]

Oh okay who is the bot?

Sorry!

[austere forge]

I'm going to ask you to stop reply pinging me and just open a ticket please

[pulsar ridge]

Oh okay thanks and sorry!

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 984)

[pulsar ridge]

Sorry!

[austere forge]

All good 👍

[pulsar ridge]

Oh okay thank and sorry!

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tepid zephyr]

I need help to make a ticket

[clever pebble]

How do I cancel a subscription? I plan on retiring from the server I got it for. thank you

[austere forge]

How did you subscribe to premium ?

[austere forge]

#🎫│make-a-ticket

[clever pebble]

through discord somehow ;;

[austere forge]

Refer to the embed below for this please ⬇️

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[tepid zephyr]

I have already made a ticket I need a new and it will not work

[clever pebble]

thank you

[iron night]

Gave +1 Rep to @humble sequoia (current: #19 - 378)

[sudden furnace]

Ya mandé el ticket

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[pallid pilot]

how do i make it so my moderators can access and type in every ticket channel that is going to be created or has been created

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mossy thicket]

I'm unable to edit the panel message from the dashboard

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[blazing cedar]

Question: If you have already had premium, and then your premium stops -- do you still keep all the preset settings from before (when you had premium) but you are not able to change anything, only reset premium features?

Also, do you keep the role even if you have unsubscribed to premium?

[mighty thistle]

Yes, and no

[mighty thistle]

You should look around in Panel Configs > Permissions! It seems that your support team, additional roles, or everyone permissions have view channel on when closed.

[harsh acorn]

I recommend if you didn't do it yet, make a role for mods and another one for admins

[placid glacier]

Hello,

Where do I open up a ticket? I don't see anywhere for some reason

[harsh acorn]

#🎫│make-a-ticket

[woeful fulcrum]

how do i fix this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mild trout]

I got my ticket last night and uploaded it, and logged in to see any updates. I'm still on starter course and am not verified. Did I upload it right or I should still wait a bit longer

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[glass mason]

Is there anyone from poland in this server?

[pallid hull]

@glass mason yes

[glass mason]

someone from support that could help?

[pallid hull]

@glass mason what’s your issues about

[topaz stream]

How do i change this?

[mighty thistle]

Panel Configs > Panel > Edit Panel Message!

[topaz stream]

Ty

[iron night]

Gave +1 Rep to @mighty thistle (current: #54 - 32)

[topaz stream]

Wait when i click on the message content thingy it’s not doing anything

is this a bug or something

[austere forge]

You can edit the message from the Embed Editor, open it

[topaz stream]

Ohhhh im dumb lol

[austere forge]

All good 👍

[timid folio]

how can i give full permission to a specific role?

[austere forge]

For what exactly, do you want to give all the permissions on your Dashboard or on the server?

[timid folio]

On the server

And dash

[austere forge]

Server settings > Roles - Your roles > Permissions and enabled Administrator

This role will have default access to the Dashboard, as it has admin permissions

[timid folio]

if i dont see server settings?

[shell rune]

Hey does this bot have some kind of per server cooldown for ticket creation?

[austere forge]

Its directly on your server Discord, not on ours Dashboard

[austere forge]

Unfortunately not, but you can limit the creation of tickets by user

[timid folio]

i could manage and use command even without admin role before

[austere forge]

Well, I don't see the problem then, good 👍

[shell rune]

I swear there was some feature that a server could create x tickets in y amount of time

[rigid meteor]

hey! looking to use this bot for ticketing, and I have a quick question
how long do generated transcripts (that arent downloaded onto a pc) last on the link without premium?

[austere forge]

It's not a Ticket Tool thing in any case, we don't have anything close to a cooldown feature

[shell rune]

oh okay

[austere forge]

Only the link to access it expires after a few weeks, so you simply have to re-use the Direct link button to generate a new link to access it - the transcripts never expire!

[timid folio]

i mean i used to now i cant

[austere forge]

Please #🎫│make-a-ticket

[rigid meteor]

that's very good to know, thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 988)

[austere forge]

No problem! Thank you for choosing Ticket tool

[frozen herald]

Good morning! Somehow when I close a ticket, everyone can see it and comment on it. How do I make it so just the owners of the ticket can see the closed ticket? (Or no one)?

[odd thicket]

In the server I’m in they’re put behind a staff section of the server, in their own channel

[austere forge]

Dashboard > Panel configs > Permissions > Everyone Role Permissions - EDIT CLOSED View channel

[digital solar]

hi when i use the dropdown feature why wont it let me attach the panel to the option?

[jade topaz]

Guys help

[austere forge]

Not need to spam.

Just expose your problem, thanks

[austere forge]

Each option is a panel - To select another, you need to create other panels

[humble sequoia]

━━ Dream's inquiry has been moved to a ticket ━━

[frozen herald]

Ty so very much!!!

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 989)

[odd thicket]

How to report?^

Staff have lives too, chill, what’s the sitch?

[austere forge]

#🎫│make-a-ticket > Report button

[odd thicket]

Sweet, duly noted, was trying to report the person doing a scam link lol, will remember for future reference

[jade topaz]

I have problem I need staff not ticket

Yo guys

Help me I need staff

[austere forge]

I've already told you that you have to do it on the server where you try to create a ticket not here.

[jade topaz]

Oh srry just add me plz

And where we creat ticket

[odd thicket]

#🎫│make-a-ticket id like to assume

[jade topaz]

Yes

[austere forge]

Please stop it, just inform the server staff where you are trying to create a ticket, we can't help you here.

[jade topaz]

No Im asking where I creat ticket

[harsh acorn]

#🎫│make-a-ticket

[austere forge]

For the server where you try to create a ticket I would not be able to tell you sorry

[odd thicket]

Try checking a support channel in that server, most have them

[harsh acorn]

Are there any video tutorials on basic steps to install and use the ticketbot?

[worldly helm]

Hey 👋
There's not but you can follow the simple guide below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[harsh acorn]

Also yeah, you might make a support channel that only people with certain roles can see them

Thank you whoever deleted that, that was aggressive for my eyes

[jade topaz]

I need to get unban in tsb these staff won't help dude

[worldly helm]

We can't help you! ‼️

[harsh acorn]

thanks @worldly helm for deleting that annoying picture and my eyes are thankful for it

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 816)

[jade topaz]

Guys how can I get unban from tsb I always try for ticket ain't working

[harsh acorn]

... THEY CAN'T HELP YOU!!!!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[odd thicket]

They can’t unban you from a server they aren’t apart of, you need to contact that server’s staff

[harsh acorn]

What's the command?

[worldly helm]

I didn't delete that. I do not have permission to do such. Appreciate it though.

[worldly helm]

For the 'You're in the wrong place'?

[jade topaz]

@dj_disgu e I'm asking how I contact the tsb staff

[pseudo ravine]

As you’ve been told multiple times. We cannot you help you

[harsh acorn]

Yeah

[jade topaz]

Tell me how I contact tsb staff

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[odd thicket]

In their server, whatever TSB is you’d have to go to their discord

[worldly helm]

It's $tts, a custom command by this server.

[austere forge]

as mentionned in the ticket early, In their dm's or in the chat on the server

[jade topaz]

Ok srry guys for disturbing I'ma be back if I can't so it

[pseudo ravine]

We cannot help you. You’re in the wrong place

[harsh acorn]

Why would you be back here if you can't? We don't even know said staff?

[jade topaz]

I'm just sus

Don't mind me

:/

Bro ur not him lil hro

[worldly helm]

Stop this. This channel is for support only. Let's keep it that way.

[jade topaz]

Ok I need support

[pseudo ravine]

Keep this channel strictly related to Ticket Tool support only please

[jade topaz]

Wht this subscription

[harsh acorn]

Ok, for the shortcuts, do you need the golden ticket support? If so what is the price? (Don't reply if you don't know)

[jade topaz]

Idk

[pseudo ravine]

Once again, you’re in the wrong place still. We only provide support for the Ticket Tool Discord bot. Not for “TSB”

[harsh acorn]

Disregard my question about ticket tool, I found the docs, thanks anyways

[rugged wraith]

How to create a ticket tool with drop downs to multiple choice tickets so that membersopen ticket accordingly?

[harsh acorn]

Is there a way that when we close the ticket it can immediately move to another section i.e Archives?

[slender minnow]

You can set the closed ticket category as Archives. But do note that your server can only have 500 channels, its a limit set by Discord. So in future, you will have to transcript and save the ticket content before deleting them.

You can also enable the storage mode, where the bot will reuse the closed ticket by storing it in the archives category (as defined in dashboard) and reuse it for the next ticket. All the contents are cleared in this case. Recommended for servers with high ticket count.

[harsh acorn]

thanks @slender minnow Great and direct support!!

[iron night]

Gave +1 Rep to @slender minnow (current: #13 - 452)

[slender minnow]

See the response below.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rugged wraith]

To set this up I should go to panel configs means go where?

[slender minnow]

Go to your server dashboard > look for the option "Panel Configs"

[rugged wraith]

It's not my server tho but I went to the server settings in discord

[peak wind]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

وش الحل

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[digital solar]

ty!!!!!

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 990)

[dawn juniper]

How can I have a ticket

[odd thicket]

#🎫│make-a-ticket

[eternal marsh]

My understanding is that the Automation stuff is iffy, but I'm wondering if there's a way around that.
I have it setup where it's supposed to watch for a message from the Support Team, and if no message, send a message.

However, every single time, without fail, it'll send the message even if support has been messaging in the ticket.
Is there a way to fix it, or is it a lost cause until it's fixed from TicketTool entirely?

[austere forge]

I'm going to move you to a ticket so we can try this out

[eager junco]

How do I add a custom emoji when I use /rename? It works with a normal emoji, but when I try to add the custom emoji, it shows the emoji name with its ID.

[austere forge]

Discord does not support the display of custom emojis in channel names

[topaz nimbus]

@humble sequoia @humble sequoia

[rough star]

how do i ping people when someone makes a ticket ?

[worldly helm]

Hey 👋
Are you refering to a role?

[rough star]

yes

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Please refer to guide then

[rough star]

thank you

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 817)

[worldly helm]

[topaz nimbus]

How will I connect to a server

[worldly helm]

Hiii 👋
Is this regarding Ticket Tool, the discord bot?

[topaz nimbus]

Yes

[worldly helm]

Could you please elaborate then?

[topaz nimbus]

I'm not able to connect to the ticket

[worldly helm]

Please send a screenshot of that, also I'd appreciate not randomly DMing/Adding me.

[topaz nimbus]

Okay add me please

[worldly helm]

All support has to be kept in this channel.

[split cave]

i got locked out of my panel cause i selected a ceartin role to have access how i fix it

@worldly helm

[split cave]

do yk

[topaz nimbus]

It not working please what wrong

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Pls follow this guide ^

[worldly helm]

Hi 👋
You have to tell a person with access to add your role again.

[topaz nimbus]

How will I do that please

[worldly helm]

#🎫│make-a-ticket .

[true lava]

is there any way I can do this with webhooks rather than bots?

[silent anvil]

By the way, can you make ticket tool tag a ping/role for tickets, if so how?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent anvil]

Thank you

Thanks @mighty thistle

[iron night]

Gave +1 Rep to @mighty thistle (current: #54 - 33)

[silent anvil]

Lol

[split cave]

@worldly helm i fixed it ty

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 818)

[worldly helm]

:D

[split cave]

@split cave big help

@split cave +rep wrbxy

shi dont work

have a good night @worldly helm

[true lava]

Help

[humble sequoia]

Lucid's issue has been solved in another channel.

[topaz nimbus]

Servers permissions

How is it done

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You’ve been told multiple times that you’re in the wrong place

[low dirge]

I made a ticket for this too but I wanted to make sure that I the information needed lol

I have a question how do I make it where my support ticket will create separate tickets to different roles?
I have a wolf pack system and I need a special ticket for my Omegas role

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[old atlas]

@humble sequoia

[harsh acorn]

We need you to be more specific

[odd thicket]

#🎫│make-a-ticket

[tender mauve]

Chào

sao ko nhận đc điểm đốt

[marble nest]

I need help. I’ve received an email saying my service has been suspended due to lack of payment but my bill shows $0 owing. How do I correct this?

[humble sequoia]

@tender mauve

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

@marble nest

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

━━ Jacob_juampi's inquiry has been moved to a ticket ━━

[urban stratus]

Yo Can Someone Help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[old atlas]

@humble sequoia

[outer harness]

Hello I need help

Dm me please

[near jackal]

Looking for help with…

[midnight chasm]

Who can help me

It is glitching in my server

Yo anyone can help me

[rough star]

how do i edit what roles can see the ticket ?

[odd thicket]

The server I’m in goes by the members then if needed add a role with /add

[thorny mantle]

how do i make a dropdown menu

like that

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

^^

[fast walrus]

Can you tell me what to turn off so that the ticket creator does not send the entire ticket to the personal account?

[errant cypress]

hey guys, how can i change the ticket name when smb opens one, like i dont want it to be "ticket-0001"

I need a response asap

[leaden thicket]

just type /rename

if you want to claim it

then you need to have the premium version

[errant cypress]

.

[errant cypress]

wait shi i actiavted a free trial

how can i do it again

[leaden thicket]

What does Escalate do?

[errant cypress]

@leaden thicket how can I do it w premium

[leaden thicket]

I don't know

I never had the premium version before

[errant cypress]

alr ty

[iron night]

Gave +1 Rep to @leaden thicket (current: #385 - 1)

[leaden thicket]

Can someone help me, I wanna have 2 ticket system

1 for appeal

and 1 for other tickets

but it wont let me edit panel

[worldly helm]

Hii 👋
Could you send a screenshot please?

[worldly helm]

Please refer to the guide below.

[leaden thicket]

I kinda of figured it out

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[leaden thicket]

I just renamed the ticket

[worldly helm]

Alright, sorry for the long wait 🙏

[leaden thicket]

I meant the embed

the one with {panel_name}

[leaden thicket]

It's okay!

[worldly helm]

You can only edit the embed description, everything else there is premium only.

[long fractal]

Hey there,
Please check the permission of the channel ( If ticket tool has permission to view and send message )

[peak wind]

Giving him all the powers

[long fractal]

Just check 1 thing go to Channel Permission > Add Member > Select ticket tool > enable view and send message, then try to send the panel again

[peak wind]

Given Administrator

[long fractal]

Send the panel now

[peak wind]

تعبت وانا اتكلم انقليزي

اي لوحه

[long fractal]

ههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههههه

[worldly helm]

Please don't spam characters :D

[long fractal]

رح عند اعدادات الروم الي بترسل فيه التكت بعدها اضف البوت وعطه صلاحيات انه يشوف ويكتب

[long fractal]

It’s laugh in Arabic

Not a spam

[peak wind]

It's not random, it's Arabic

[worldly helm]

Didnt say its random.

[long fractal]

@peak wind

[peak wind]

سويت كل شي عشان يكتب نفس النتيجه

Failed: Invalid Form Body components[0].components[0].options[2].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

هاذي الرساله الي تجي

فالشات

[long fractal]

صورلي

لن الايموجي الي حطيته في التكت غلط

[peak wind]

تقدر روم ؟

[long fractal]

تم

[jade topaz]

Yo guys help I can't be unban in tsb

[austere forge]

As said yesterday, we can't help you here, so stop asking for it here, thanks!

[jade topaz]

Wht can I do ._.

[austere forge]

Just try to contact the server staff where you try to create a ticket, no need to ask how we can't help you.

[jade topaz]

Can u call owner of tsb and tell him I can't contact there mod

[austere forge]

We are not related to this server, so no

[jade topaz]

Ok 😫

[old swallow]

How do I sort tickets into different categories?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[austere forge]

Refer to the embed above please

[old swallow]

I did it but when I opened a ticket it didn't showed up in that category

[austere forge]

Can you provide your server ID /name please?

[old swallow]

1364201038831423580

[austere forge]

Looks good, have you tried it with a brand new ticket? If so, make sure Ticket tool has the permissions to see channel and send messages in the permissions category

[old swallow]

The bot has full perms

[austere forge]

I'm going to move you to a ticket so we can try this out

[nimble tide]

Bonjour, avez vous des nouvelles por mon abonnement monde qui ne fonctionne pas quelqu'un m'a parler du VPN mais je suis nul dn informatique merci de votre réponse.

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[nimble tide]

Ok

[rare walrus]

Hello! How do I add different options for Tickets to the ticket tool?

[austere forge]

Like the channel #🎫│make-a-ticket with a multiple options ?

[rare walrus]

Yes! Like that! So far this is what I have!

[austere forge]

Alright, you would need one panel per each button option, and then you can combine all panels into one on your main, using the instructions below ⬇️

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

If you still don't understand, please #🎫│make-a-ticket our support team will assist you

[rare walrus]

Thank you but I think I’ll just do this, I just choose English support right!

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 998)

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[plain trail]

Vcs pode me ajudar

Me ajudar me ajuda

Me ajuda por fv

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[clever wedge]

Me ajuda

Me ajuda

@solar radish

[hardy chasm]

Alguém pode me ajudar.
Quando vou para abrir um ticket ele pede um ID mas esse ID e de que pra colocar la não entendi essa parte

[harsh acorn]

Que ID?

[zealous stratus]

erroor not connected to this server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hardy chasm]

Fica na parte em que tem que explicar o que está acontecendo aí lá também pede um ID

[harsh acorn]

É necessário copiar e colar o ID do servidor com o qual está a utilizar o ticket, clicar com o botão direito do rato no ícone do servidor e há um botão que diz copiar ID do servidor

[hardy chasm]

Obrigado mano

[harsh acorn]

De nada

[slate maple]

Why is it not working? I have got it on top of permisions and its in my server

[hardy chasm]

Cara simplesmente não tá aparecendo essa opção de copiar id do servidor tem alguma outra forma?

[faint totem]

How do I allow only admin to close/delete a ticket someone has opened

[harsh acorn]

Para obter o ID de um servidor no Discord, clique com o botão direito do mouse no ícone do servidor e selecione "Copiar ID do servidor". No Discord no computador, você pode fazer isso diretamente. No Discord para celular, você precisa tocar nas elipses (...) ao lado do nome do servidor e, em seguida, selecionar "Copiar ID do servidor"

[rare walrus]

Hello again! I just wanted to ask how I get the messages to be different once I get the multi panel thingy done.

[quasi plaza]

guys i downloaded it but how do i get it on a channel

[plain olive]

@harsh acorn how to add role for ticket , I meant that my selected role will manage all tickets

[austere forge]

Refer to the embed below this is a quick easy guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

You can head to the Dashboard > Panel configs > Buttons > Delete/Close Ticket > enabled Support Team Only

[austere forge]

Dashboard > Panel configs > General - Support team only add your role from there

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[austere forge]

Refer to the embed above please, make a sure to change it from your different panels

[faint totem]

You are the best !!! Thank you man! 🙂

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 999)

[quasi plaza]

the server isnt showing up.

[austere forge]

Refer to the embed below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[plain trail]

Alguém me ajuda

Me ajuda

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rare walrus]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1002)

[amber musk]

Hi, I would like to set up the setup to create tickets but I can't find it. Can someone help me please?
Finally I found the panel but it doesn't give me the setup to open the ticket

[harsh acorn]

Just curious.... WHere does the deleted tickets go?

[restive condor]

They get deleted. The whole channel is deleted with it

[restive condor]

Hey there! See below for a guide please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[harsh acorn]

Is there a way to redirect the deleted channel?

[amber musk]

thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2349)

[harsh acorn]

also thx

[restive condor]

The channel is deleted - gone, you can't do nothing with it unfortunately.

What exactly are you looking at doint?

[harsh acorn]

Ok, nah just curious since we may use it to archive those tickets in case someone needs to access to them again, but I guess closing them does the job

[harsh acorn]

thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2350)

[restive condor]

Ah, if that's what you're looking to do you can simply save a transcript before deleting them

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[jade topaz]

Hi

Jellyfin wont let me login

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[blissful cosmos]

Hello, can the bot give a specific role for ticket creator upon an administrator uses a command? or anything that can do this

[serene nimbus]

Uhm somebody tried to refund on my acc and I got a warning but it wasn’t me so

[austere forge]

You can only do this when a ticket is created, but this is a premium feature

[blissful cosmos]

thank you.
I would need this when ticket is closed. But it's fine to do it manually.

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1003)

[proper marsh]

yo yo, paid for premium, how is it activated

[austere forge]

As long as the subscription has been paid, your subscription is active

[proper marsh]

cool, i dont need re-add the bot or anything