🆘│community-support

[mental topaz]

hi how do i stop members from opening 2 tickets at once

[pseudo ravine]

I've already replied to you asking for more information to help you

[jade topaz]

@pseudo ravine hello, may you please help me

oopsies sorry

[lean barn]

How do i give people permission to open tickets?

[crystal rose]

i am unable to use ticket opened roles

@lunar solar can u help me

[restive condor]

Hey there! Like it's indicated, that's a premium feature

[crystal rose]

Oh

[restive condor]

Hey there! They should have permission by default. Is that not the case?

[restive condor]

Hi there, how can I help?

[crystal rose]

Sorry
Is there any way I can ping my staff team

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Of course, see above please ^

[crystal rose]

Ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2312)

[restive condor]

[lean barn]

no people keep saying they cant open

[restive condor]

Please check your Dashboard > Panel Configs > Buttons > Create Ticket Button

Support team only should be disabled & make sure you also didn't accidentally disable any roles

[lean barn]

thank you c:

[jade topaz]

having trouble with creating and editing my ticket, is there a way we can vc ? im not good with typing

[wary cave]

Hey 🙂
Via the ticket tool's dashboard, I gave the support team access to 3 commands (add, remove, rename), but the support team can't trigger these commands using "/" on the server. In general, this role does have permission to use application commands (server-wide and in the ticket category).
What else do I need to set so it works?

[restive condor]

Unfortunately we don't do support in voice channels. What exactly do you mean by ticket? Did you mean the ticket message?

You can send a screenshot

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Opened > Use Application Commands

[jade topaz]

I cannot edit the field editor option and I can’t edit the embed editor option either

I’m trying to change the hex code color and a title text but it won’t let me

[wary cave]

almost did this, wont work 😦

[restive condor]

All those fields are premium

You can only edit the embed message main field & the outside field for the ticket message

[restive condor]

Are you testing thid with a brand new ticket?

[wary cave]

yes

[jade topaz]

How do I do that

[restive condor]

Click on the fields that currently have text in & you can edit those

[restive condor]

So when they use / do other commands show up?

[wary cave]

no, thats my prob 😦

[restive condor]

No commands at all? Not even other bots'

[wary cave]

right :/

[restive condor]

Could you provide a screenshot from their point of view please

[wary cave]

is this helpful? 😄

[restive condor]

Hm. Did you apply the changes to the permissions section on the Dashboard to all panels?

[wary cave]

yes

[restive condor]

Have them re-start their Discord client please

[wary cave]

maybe the bug is not cause of ticket tool? are there other permissions i must give the role?

[restive condor]

No, just the application commands one

Regardless, if you have enabled it on the Dashboard Ticket Tool should grant it for the channel specifically

[wary cave]

yes

[restive condor]

Just ensure the actual bot's role has the USE APPLICATION COMMANDS in its role settings

[wary cave]

yes ive controlled that.. only admin has access to commands in this dropdown menu..

[restive condor]

Alrighty, #🎫│make-a-ticket and please provide a server invite there

[wary cave]

thx 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2313)

[mental topaz]

hi how do i stop members from opening 2 tickets at once

[restive condor]

Hey there! See below please

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[mental topaz]

am not using ticket tool am using tickety

[restive condor]

Then you're in the wrong server, we can't help unfortunately

[mental topaz]

sorry my mistake i thought i was in tickety

[restive condor]

No worries

[slow solstice]

Hello,
I see this when trying to close a ticket on a serv
It doesn’t appear to be the case on other servers though
I don’t understand this error and would like help to deal with it please
(I’m French sorry for my not-so-great English)

[white zephyr]

I have a question how do I insert this variable {create.form.1}

[austere forge]

Pourriez-vous ouvrir un ticket FR et nous fournir l'id du serveur dans le channel #🎫│make-a-ticket je vais m'occuper de votre cas

[austere forge]

In the ticket message ⬇️

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[slow solstice]

Yup np
(I do understand English even though I don't speak like a native. Are you french?)

[austere forge]

Je vien de vous parlé Français donc oui, I'm French lol

[slow solstice]

Au cas où c'était avec un traducteur '^^
Ça marche bah j'arrive

[austere forge]

Pas de problème! 👍

[white zephyr]

I have a question for what is the escalation function

[limber portal]

Hi, it’s a new feature that allows you to escalate a ticket to another panel.

[white zephyr]

okay thanks for answer

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 673)

[white zephyr]

Where can I set that certain tickets can only be closed by certain people, e.g. that the ticket creator cannot do this?

[austere forge]

Dashboard > Panel configs > Buttons - Close ticket - Enabled Support team only

[white zephyr]

Is the ticket close button then gone for the ticket creator?

[austere forge]

he simply won't be able to use it, only your staff

[white zephyr]

Is it also possible to deactivate the close button so that it is not visible at all?

[austere forge]

Sadly no

I mean, you can, but it won't be visible to everyone

[white zephyr]

because I have already seen servers where the close button does not exist

[austere forge]

Of course, but then you won't be able to close the ticket via the button, only with the command /close

Dashboard > Panel configs > Buttons - Close ticket - Show this button

[white zephyr]

okay thanks

[austere forge]

No problem!

[white zephyr]

I just tested something. If the ticket has been closed, it can still be written. What do I have to set?

[austere forge]

please #🎫│make-a-ticket a support team will help you

[plucky swallow]

Bonsoir

[jade topaz]

Bonsoir

j'ai trouvé un baguette croissant ?

🇫🇷 💪

[austere forge]

Bonsoir, utiliser ce channel pour de l'assistance reliée à Ticket tool uniquement, sinon allez dans https://ptb.discord.com/channels/509192800865353738/956946297087197184

[jade topaz]

Ok désolé 👍

[coarse rune]

Hey, whenever I try to change a ticket name, it doesn't seem to change. How cani fix this?

[restive condor]

Hey there! How exactly are you trying to change it?

[wicked bane]

Anyone help me this?😭

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[coarse rune]

When I'm running the command, it says it works but it doesn't seem to change the name.

[restive condor]

Is this for the /rename command?

[coarse rune]

Not in tickets, the setup command. Basically panels to create the tickets.

[restive condor]

Which name is it supposed to change specifically?

[coarse rune]

This.

[restive condor]

Ah, you can simply use the "RENAME" button on the Dashboard to rename your panel

[humble sequoia]

https://tickettool.xyz/manage-servers

[coarse rune]

Ok, ill go check.

It worked, thanks.

[scenic plaza]

Unsure what is going on but I had given the Ticket Bot all the perms it needs yet it still says it's missing permissions?

[restive condor]

Hey there! #🎫│make-a-ticket please

[sick sedge]

Any idea how to fix this

[main flower]

Hello bro how to join vip

[fair stirrup]

Anyone else having an issue with the sever not showing up on the dashboard?

[hazy willow]

I am having trouble having my support tickets go drivectly to the Active Support Tickets category, as you can see the ticket it above "Ticket-001" I have chosen the active support ticket channel to have opened support tickets go straight to that category once opened, can someone help plz?

[mighty thistle]

I think Ticket Tool could be missing the view channel and send messages permissions for the category.

[hazy willow]

so I gave the ticket tool EVERY Permission, including administrator permissions, so it has access to everything, is this possibly why?

[mighty thistle]

Oh that's odd. I think even still, you have to designate the permission for the individual category.

[hazy willow]

oh ok i will try that out

@mighty thistle is There a way to contact a support specialist if I continue to run into problems?

[mighty thistle]

You can #🎫│make-a-ticket! (Please don't mention us staff, though. 😄)

[north silo]

what does this mean?

Failed: Invalid Form Body components[0].components[0].options[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[timber kernel]

You have configured an emoji in one of your buttons, that is either not available or wrong syntax.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worldly helm]

Hey 👋
I can't help you without you telling me what exactly you need help with

[upper forum]

How can i make ticket support

[plush hound]

Hello how can i put an blacklisted role that cannot open a ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Are you trying to set up Ticket Tool in your server?

[upper forum]

Brada

I have problem with a game the banned me i want to make ticket beacuse they have to unbann me brada

[shadow scarab]

When will you be holding events and competitions?

[restive condor]

Hi there, events are held regularly

Make sure you get the events role from #📂│information

[shadow scarab]

So there is right?

[tiny pollen]

Hi, need help. How to increase the number of tickets for one person?

[restive condor]

Yes

[restive condor]

Hi there, Dashboard > Panel Configs > Limits

[shadow scarab]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2314)

[tiny pollen]

?

[restive condor]

Please make sure you're in the correct panel

[obsidian cobalt]

hello!
How can i select which channel of my server i want to use for users to be able to create tickets? The Youtube Video Tutorial is very out of date

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[worldly helm]

Hey there 👋
Please refer to guide :)

[obsidian cobalt]

thank you

[worldly helm]

[ocean scarab]

How can I change where the transcript go?

[restive condor]

Hey there! Dashboard > Panel Configs > Transcript

[ocean scarab]

Thank you. I’ve never done a panel

[jade topaz]

how do i set permission that no one can close ticked on their own, only admins and mods can close it

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons > Close Ticket Button > Enable Support Team Only

[jade topaz]

Thanks brother

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2315)

[jade topaz]

+1 @restive condor

[near ermine]

i sended a ticket 16h ago but i didnt get any response

[restive condor]

There's nothing we can do unfortunately, you'll have to wait on that server's staff to reply

[stuck zephyr]

The app is not working, it says it is not responding, what do I do?

[restive condor]

Hi there, could you try the /debug command please

[stuck zephyr]

o Aplicativo não respondeu

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[umbral pulsar]

When someone opens a ticket how do you enable it so that then can send a picture in a ticket?

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Read Message History

[umbral pulsar]

Only asking cos I had a member report another member that they said in DMS and I said could you send proof? and it wouldnt let them send a picture of proof in the ticket channel

[restive condor]

It's possible, see here how to ensure all users opening tickets have that permission ^

[umbral pulsar]

Would I need to enable Attatch Files perm aswell?

[umbral pulsar]

Enabled it & it works now 🙂

[restive condor]

Glad to hear!

[compact karma]

Saying claiming isn't enabled for tickets

[restive condor]

Hi there, claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[compact karma]

;-; sigh then I cant use it 🫤

[lofty bough]

okayy i need help so basically if i create a ticket it gets created not in the same category how do i change that

on the dashboard the correct category is selected

why am i not able to type shit

[tropic hawk]

how can i suggest something?

[grizzled summit]

s!suggest <text here>

In #🤖│bot-spam

Make sure to copy your suggestion before you submit just to make sure it doesn't get lost if you make an error.

[frail plover]

Help

Hello, I was expelled from the big paintball classic, because I didn't do anything to be expelled, violated some Law. I love playing more as I was kicked out I want you to let me enter the game again. Please nickname: "paintball_hacer"

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[upper oar]

Hello! How can I use this app to set up age verification on my server?

[supple vapor]

Hi! I am looking for a transcript of a ticket from January and i dont think i am looking in the correct spot if someone can help when possible. I dont know if i had to enable something before hand to get transcripts saved or if it would be possible to recover it somehow. Thank you in advance however for whatever the result is

[restive condor]

Hey there! Unfortunately, if you deleted a ticket without saving a transcript, it can't be recovered

[restive condor]

Hey there! You would simply need to create a panel and send it into a channel. See below how to set up the channel permissions to force users to verify

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[supple vapor]

Oh ok. I dont think i saved it cause i didnt know it was a thing when i originally set up the bot. I was trying to find it but couldnt so i figured to try here

[upper oar]

Fantastic! Thank you so much!!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2317)

[placid vine]

I'm unable to withdraw my money from the pawns app, can someone help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

hi i been using ticket tool for a long time on my server but tonight i purchased premium for a month then cancelled it after just so i dont forget to cancel it after a month cause im just exploring the premium versions, but after refreshing the page i now get this message

I've tried restarting, clearing cache and cookies, signing in and out of discord and ticket tool but none of those methods work

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[winter crest]

Why when someone makes a ticket on my server it gives the error
You do not have permission to use this

[copper aurora]

Hello. I’m sending my panel and its not in the channel sent.
Proof:

[unkempt knot]

how to activatr the ticket tool bot in my server

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[limber portal]

Hi, can you try using the command $panel 1?

[copper aurora]

Okay will try.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[limber portal]

^^

[copper aurora]

It doesn’t work.

[limber portal]

can you send a screenshot of the bots response?

[copper aurora]

hm?

[limber portal]

Can you send a screenshot of what the bot said when you ran the command?

[copper aurora]

I did /panel too and the ID

[bitter dust]

yo

how do i make it so if you're not verified you can't open a ticket

[mighty thistle]

Edit the create ticket button permission to have a disabled role!

[limber portal]

Can you run /debug for me

[copper aurora]

did that too.

Wait

I ran /debug and it said: The application did not respond

[limber portal]

the bot is missing the send messages channel permission.

[bitter dust]

thank you so much

[iron night]

Gave +1 Rep to @mighty thistle (current: #63 - 28)

[bitter dust]

oh that's a thing

[fading wing]

what do i do to add more drop odwn items

cuz i cant see the copenhagen one if i open the dropdown menu

[restive condor]

Hey there! Each dropdown option needs its own panel

[fading wing]

how did they do this

[restive condor]

By creating one different panel for each option

[restive condor]

And then associating each panel to its corresponding option, like you're doing here

[fading wing]

yeah but its all transfers

[restive condor]

Yes, everything will be under the same embed message, but each option needs its own panel

[feral swift]

why cant i make a ticket panel?

[restive condor]

Hey there! What exactly seems to be the problem? Any error messages?

[robust pilot]

I was trying to make a ticket when this popped up. Can I make a ticket here instead??

[restive condor]

No, please contact that server's staff

[austere dove]

How do I rename ticket tool to something else I have seen other servers doing it

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[restive condor]

Hi there, see above please ^

[frigid jungle]

Hello, previously when accessing older tickets via the [Direct Link] and [transcript-closed-1111] buttons, when it opened in a browser it never asked for login. But now when trying, it asks to connect my discord account. I just wanted to verify that this is now the normal operation that's been authorized and implemented by the devs and that it's not a security issuenvm, ticket made. the options to do so didn't seem to be avaialble at first but I guess it was time-gated

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[molten ivy]

Hello how ask for a particular character?

[dusky fiber]

hello how are you I'm a tickets puller i can buy tickets i work in a place i can add card to buy tickets sign ups and many more if you need me pls let me know i am a good employee

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dusky fiber]

I'm a tickets puller

[minor needle]

can i add more than one ticket button

[cyan jungle]

Just upgraded and now it wont let me access fashboard

[lofty bough]

when a new ticket is opened i want the bot to mention the staff role how do i do that

and i dont want the person who opens the ticket to be able to close/delete the ticket by themselves how do i remove that permission

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[mighty thistle]

If you’re using command style, just go to Command Configs. If you’re using buttons, set the permissions in Panel Configs > Buttons.

[brisk loom]

Hello. I have the bot in a server I mod for but don’t own. Owner isn’t sure how to give me perms so I can access the ticket bot dashboard online. Do they do that in the server or via the dashboard?

[mighty thistle]

Server Configs > Dashboard Roles in the dashboard should be what you’re looking for!

[dusk willow]

what do i do about this?

[jade topaz]

How can I create username and password

[merry kernel]

how can I create a ticket?

[covert swallow]

Youre gonna have to delete a chanel or close a ticket. Talk to that servers staff team if you arent a staff team member for that server

[covert swallow]

In your server or someone elses?

[hollow bear]

Bro once a ticket is closed. Is there any option that the closed ticket automatically gets deleted in a specified time

[plucky sapphire]

I am not sure but I think it's a premium option

[hollow bear]

Oh

[plucky sapphire]

Iam not sure tho

[minor needle]

how do i log ticket transcripts

there might be an option but im blind

[true blaze]

hello anyone help i want to ask one thing how i set auto rename from the answer of forms

[true blaze]

hello help

i get for pinging staff

;-;

[frosty kindle]

I feel so stupid for asking this but how do you add buttons to your ticket panel so people can create tickets based off of certain subjects? I looked up tutorials on YouTube and I tried like 4 times but every time I would send out the panel again my buttons would not appear can anyone help please!!

[minor needle]

you create new panels

add them there, and can edit them however you want

[frosty kindle]

I created a new panel but where is the button option and how do I make sure the buttons get fully saved?

Like there’s only 1 button how can I add more buttons? Or is more buttons a premium only feature

[minor needle]

add the new panel to what i showed previously

bam new button, no premium

i just did this and verified it, thats how yo udo it

[pure burrow]

Hello! Where can I get an invitation code for anime nexus?

[frosty kindle]

Huh im sorry I dont understand, so I created a new panel how do I get multiple buttons on one pannel tho and to show up on one message Im trying to follow the screenshots but I dont understand how to get multiple buttons for 1 message and how to ensure it gets sent properly into my server thank you and sorry

[iron night]

Gave +1 Rep to @minor needle (current: #382 - 1)

[minor needle]

One of the panels will be the panel the buttons rest on, create a secondary panel, create a button, and save it (when it pulls up the dropdown menu). After that go to your primary panel, go to the panel settings, and attach the secondary panel.
Once you do this, use the /setup command in discord, choose the primary channel, and choose what channel it will be sent in.

[frosty kindle]

Is there anyway you can show me how to do this or I can share my screen and what im doing I’ve been trying to figure this out for around an hour now and im struggling so hard somehow 😭

[serene zodiac]

How to auto rename tickets with form(s) answer ?

[minor needle]

are you not able to understand my text or is it not working

[frosty kindle]

Both lol

[true blaze]

toda upar scroll karo mene bhi yahi pucha h

[minor needle]

im really not trying to watch someones screenshare rn as im on call with a friend

[sturdy ledge]

So is there areason why people cant send images in tickets anymore? iv used this bot in a few servers and some can some cant. bot has admiin and i even changed all permisstion on the dashboard to allow it and they still cant

[minor needle]

its just a regular channel, so it must be the people's lack of permissions in said channels

[sturdy ledge]

oh moy guess ill have tweek all the specific roles and see which one is blocking it

[jade topaz]

Hello I want help related to the bot it
Doesn’t work
For me

idk it just doesn’t show the commands for me

[small palm]

Hello! Where can I get an invitation code for anime nexus?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hi there, could you try the /debug command please

[jade topaz]

Alr

[lofty bough]

ty lemme try

[iron night]

Gave +1 Rep to @mighty thistle (current: #61 - 29)

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[jade topaz]

Lemme see

[lofty bough]

yayy it works

[lofty bough]

can you also tell me how i give certain roles certain ticket perms like if the member opens a general ticket i want mods and above to see the ticket but if a member opens an appeal ticket then i want admins and above to see it

[jade topaz]

Thanks @restive condor it works now

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2319)

[restive condor]

See below please

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[lofty bough]

okay sure wait

[lofty bough]

oh this tyy

[restive condor]

You can select different support team roles for each panel

[lofty bough]

and one more thing

uhm the free premium on the website i got it for 7 days

what else can i do with the premium

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[restive condor]

Those are all the premium features 😄

[lofty bough]

tyy

[onyx scaffold]

guys???@restive condor

@limber portal@lament prairie@frozen crypt

[frozen crypt]

There is no need to ping staff

[restive condor]

Hey there! You have an invalid emoji
Dashboard > Panel Configs > Buttons > Create Ticket Button

[sleek sphinx]

🚀

[hollow bear]

bro after a ticket is closed how do you add auto delete so that closed tickets gets deleted automatically

[restive condor]

Hi there, Dashboard > Panel Configs > General > Disable Two Step Ticket

[hollow bear]

thnx

[jade topaz]

i'm tryna change the panel msg but it wont let me

[limber portal]

Hi there, some customisation options are premium only

[jade topaz]

oh

[nocturne totem]

Hello my ticket tool is pinging the wrong staff role when a ticket gets opened how do I fix that / change the role it pings

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

^

[jagged olive]

Would it be possible to create a custom command that could limit a certain ticket to admins only ? Like in case its concerning a moderator

[lapis plank]

my main account got suspended today and i need a transcript which ticket tool sent in my main account's dm

is there any way to get it ?

this current one is my second account i just made

[cinder hornet]

I need some help with setting it up im owner in this server and it doesnt allow me too set it up each time i try it says i need admin or dashboard acces when i have owner

[wary slate]

What bug is it tho, it's my first time using this bot

[limber portal]

Hiya, this will soon be possible with our new escalation feature. You can check development progress in dashboard > panel configs > escalation

[limber portal]

Hi, unfortunately that wouldn't be possible

[limber portal]

Make sure the bot has view channel and send messages permissions in that channel.

[humble sequoia]

━━ light's inquiry has been moved to a ticket ━━

[stray depot]

Wow

[jagged olive]

Awsome! I'll look forward to that being released then, thank you.

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 677)

[pseudo goblet]

#sos password required

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sharp stratus]

Me ajuda a configurar

[white zephyr]

I have a question about custom commands. If you set it to admin only, who can then execute the command? What does admin only mean?

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[limber portal]

Only those with the discord administrator permission

[white zephyr]

Can't you restrict commands to specific team members?

[limber portal]

Unfortunately not with custom commands at this time

[latent vault]

the create a ticket message isnt there when people join how do i fix it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pulsar cairn]

How do i fix this problem?

[tight temple]

can someone help me with my discord server to set it up

[mighty thistle]

It is not recommended to invite people to a server, nor to join them. Please keep all support here in this channel!

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Dashboard > Panel Configs > Buttons > Close Ticket Button

You have an invalid emoji

[dusk willow]

how to delete channels?

[restive condor]

Please contact server staff

You can't delete channels in other people's servers

[junior isle]

Oi

@humble sequoia

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[quartz creek]

is there an issue with apps being closed when tickets get opened? ( I haven’t seen it happen but have had a report from a server about a user being unable to open it)

It crashes their app when they tap the button

[limber portal]

Hey, that’s highly unlikely to be caused by us. Make sure that their discord is up to date and that they aren’t using modified clients

[quartz creek]

Yep, just gonna get them to do the typical clear cache etc

[mellow ivy]

Hey so I added a role to see the ticket threads but they cannot see it how to fix

[tired leaf]

Is the bot down or is it an issue from my end?

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[limber portal]

^^

[limber portal]

Make sure the bot has view channel and send messages permissions in that channel

[tired leaf]

tysm

[mellow ivy]

Thanks

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 679)

[jade topaz]

Hi, I'm trying to set up a transcripting channel and made a new channel just for transcripting tickets

I can't seem to assign this new channel onto the transcripting ticket tool dashboard even though its a complete clone of another channel that is able to be set as an transcripting channel

what am I doing wrong?

Nvm, its all the way down in the list of channels available

Okay, now that I have set the transcript channel on the dashboard
When I transcript a new ticket, the bot insists that I have not set one yet

nvm I have figured it out'

[lime dragon]

Excuse me, I subscribed to Premium Tikt Tool and I didn't know how to enter my server, I hope for help

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

Hello there 👋
Please refer to the guide above

[thorny karma]

can i make it so that the bot pings me anytime someone opens a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[gritty hatch]

Hey guys/gals.. hope everyone is having a good day and has a good easter weekend.

I have a quick question, is there a way to attach a document (like a pdf) to a ticket tool message for people to click and have it open up?

[lilac valve]

Does the Bot ID work with webhook bots? I think I have it configured right, the command is showing up in chat, but no tickets are being made?

Update: helps if I used $ instead of /

[restive condor]

Hey there! That's not possible as per Discord limitations unfortunately

The only way would be through a link

But you can't attach the actual PDF

[gritty hatch]

Copy

But we can attach a link they can click which will open the pdf still?

[restive condor]

Yep

[lilac valve]

I bet this gets asked alot, how to extend past 1 ticket per user?

[worldly helm]

Hey 👋
Dashboard > Panel Configs > Limits

[lilac valve]

Ok, let's try this one, when creating a ticket using Command Style from a webhook or bot, is there a way to use the Discord username for {username}. So far, the only way I've gotten it to work is if I put in my discord id.

[worldly helm]

Here is a list of all the variables.
https://docs.tickettool.xyz/dashboard/panel-configs/variables Feel free to look through them until you find the right one

[lilac valve]

hrmm, that didn't help. For example: $new 518666147441278998 Testing works when sent via webhook. $new DiscordUser99 Testing doesn't because it says invalid user id. Is there a way for it to look-up the id based on the user name?

[worldly helm]

Ohh, no that's not possible sorry

I miss-read your question

[lilac valve]

Oh well, thanks then.

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 807)

[worldly helm]

[quick matrix]

I need to open

[pine gust]

Is there a way to find a ticket transcript if the bot glitches out and closes a ticket randomly?

• There was no DM sent to participants.
• There was no record sent to a transcript log channel.

[restive condor]

Hey there! Unfortunately not but the bot doesn't "glitch out and close a ticket randomly", someone must have closed it

[hazy willow]

Hi how do I make it possible for my support team members to have a private thread open up automatically in addition to the support ticket (that only the support team members can see/chat in)?

something like this:

[pine gust]

What would prevent it from sending transcripts in DMs or Logs?

Everyone involved had DMs open to prevent that kind of thing...

[humble sequoia]

━━ Andrew Wilson's inquiry has been moved to a ticket ━━

[urban flame]

Oii

Boa noite

Tenho uma reclamação

[last shard]

.

[serene harness]

Is there a way to keel my ticket open for the public but you can only ping admins and can't talk tk anyone else?

[frozen delta]

Eu fui banido porque meu irmão baixou um auto clique no pc, mais queria voltar a jogar. Porém não consigo criar uma conta nova

[last shard]

:v

[warm mantle]

how do i creat smt like this

[turbid zenith]

How to fix

[smoky crescent]

Run /setup with the bot in your server

[idle flint]

You will need to delete some channels from that Discord server, as it has hit the Discord set channel limit. If you are not the Owner/Admin of the server, all you can do is tell them of the error, you can't actually fix it

[twilit grove]

Hello how is my ticket 500 ?

[pseudo otter]

When a person creates a ticket, they are automatically assigned a role they shouldn't have. This causes them to see areas they shouldn't. Is this a configuration error in the ticket tool?

[restive condor]

Hey there! Please make sure you didn't accidentally list any roles under your Dashboard > Panel Configs > Ticket > Roles to add to ticket owner

[restive condor]

Hey there! It seems like that server has reached their panel limit

Contact server staff or re-try later

[pseudo otter]

Thank you so much!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2322)

[restive condor]

Do you have premium? If not; you must manually save transcripts, they are not saved automatically

[sturdy oriole]

Anyone can help me!

?

[deft shard]

hi guys,i have problem,How do I make the service ticket appear at the bottom? Can anyone help?

[sturdy oriole]

I need help Iam a owner of a server I created a panel but if a member click one create ticket then it says this interaction failed

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[strong pumice]

Hello, my question is why does people can’t add picture to the ticket?
How do I change it

[gritty vector]

Hi why I can't put an image? I can't press on Thumbnail Url

[worldly helm]

Hey 👋
That's a premium feature

[echo linden]

Can ticket tool premium moderate chat and remove links ?

[limber portal]

Hi, no. Ticket Tool is focused solely on tickets, not other moderation features

[strong pumice]

Hello, my question is why does people can’t add picture to the ticket?
How do I change it

[jade topaz]

Can you change server assigned to the premium?

Also when I buy premium will everything merge?

[rugged blade]

Hey is ticket V2 having any issues? Trying to close a ticket and the apps not responding

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[sturdy oriole]

@worldly helm I need help Iam a owner of a server I created a panel but if a member click one create ticket then it says this interaction failed

[worldly helm]

Please screenshot that

[sturdy oriole]

@worldly helm

[worldly helm]

The bot is most likely missing permissions

[sturdy oriole]

I give him all permission

[worldly helm]

Try to do the /debug command pls

[sturdy oriole]

Wait one permission isn’t on

[sturdy oriole]

@worldly helm

Now it’s showing me this

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[rugged blade]

If this is response to me. I just wanted to know if the bot is having any known downtime since it’s not working in our sever

[sturdy oriole]

No the response was to me

[worldly helm]

Hey 👋
No I sent that Command for another user that deleted their message. We can‘t help you with Tickets V2 as we only provide support for ticket tool

[sturdy oriole]

My members are trying to create ticket I can create tickets

[rugged blade]

It came up with an error this time

[rugged blade]

Ah does V2 have their own support server?

[worldly helm]

I think so, yeah

[worldly helm]

Check your Dashboard settings

[rugged blade]

I will scope it out o7 thank you

[sturdy oriole]

Ok

[worldly helm]

[sturdy oriole]

Thank you a lot sir it helped my members can create ticket thanks a lot

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 808)

[sturdy oriole]

@worldly helm btw I have a another problem i can’t enable claim option in the dashboard

[worldly helm]

Claiming is a premium only feature

[sturdy oriole]

Oh ok

[jade topaz]

Relevant

[worldly helm]

Please #🎫│make-a-ticket :D

[jade topaz]

But that is a simple question, I don't have a subscribtion

In case I would want to change the server

[sturdy oriole]

But thanks for the help tho

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 809)

[spiral finch]

Hi
how to make it works on every message be sent in the ticket?

[strong pumice]

Hello, my question is why does people can’t add picture to the ticket?
How do I change it

[spiral finch]

you need to change that in the permission page from the dashboard

[strong pumice]

Oh Alr

Let me check

[spiral finch]

if there's a any problem i'm here just ping me

[strong pumice]

Yes!

[spiral finch]

@worldly helm hello are you available?

[pseudo ravine]

Hey there! Please do not ping for support, even if their nickname says so, we'd prefer if you didn't ping

You might be able to achieve that with a regex, but I'm not 100% certain

[spiral finch]

alright

[lucid moss]

can someone tell me why i cant even login to my dc on ticket tool i literally have the right email and password

[pseudo ravine]

Hey there! Do you have a screenshot of this?

[lucid moss]

i cant show i have my email on there

[pseudo ravine]

You can censor the email

[lucid moss]

wait what

how

[pseudo ravine]

There's multiple ways, by using an editing tool to hide it

[lucid moss]

ohhhhhh yea

[pseudo ravine]

Or you can just send the error you're receiving

[lucid moss]

lemme send it

[ashen sable]

How do I make a ticket panel where when u click it it asks u what type of ticket u want to make?

And I can send diff answers to diff categories

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

How can i create more than 1 Ticket crate buttons ?

[pseudo ravine]

Hey there! Please refer to the embed above your message

[grand briar]

Hello there team, may i know why with these roles enabled. Moderator role still wouldn't able to edit the ticket name and Dev role wouldn't able to see previous tickets that has been opened?

[limpid thistle]

My bug ticket panel is not letting users open the bug ticket. All permissions are the same for the other 3 panels i have and they work its just this one any ideas?

[restive condor]

No advertising

[restive condor]

Hey there! Are they receiving any error message?

[restive condor]

Hi there, these changes will only apply to newly created tickets

[grand briar]

Hi Dan! How can i make it accessible for previous tickets?

[restive condor]

The only way would be to add them via channel permissions or the /add command or close and re-open the tickets

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please ensure "Support Team Only" is disabled & that you didn't accidentally disable any roles either

[limpid thistle]

It was toggled on good call lol thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2323)

[restive condor]

No problem!

[frozen delta]

H

[jade topaz]

@restive condor

[silk oriole]

@restive condor hello in my server when I try doing a command for the ticket it doesn’t work how can I fix this?

[smoky crescent]

check permissions, and if that doesn’t work, try /debug

[silk oriole]

How do I check permissions

[south musk]

hey how do i give manage roles to close a ticket? @restive condor

[pseudo ravine]

You were already replied to. Please refer to the message below yours

[pseudo ravine]

Hey there! Could you please elaborate a little bit?

[south musk]

we’re is my reply?

[pseudo ravine]

Hey there! Please head to your server > Server Settings > Roles > Ticket Tool > Permissions > Manage Roles >

[silk oriole]

So whenever I tried too make a command for ticket it says “this application cannot be used” smt like that

[pseudo ravine]

Please be patient. You can notice I was typing, and also assisting other users

[pseudo ravine]

Please ensure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel

[south musk]

thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1278)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[silk oriole]

Alright

[jade topaz]

where is the ticket

[pseudo ravine]

What ticket?

[ashen sable]

Does this just make more buttons (reactions) or does it open like a selection screen thing?

[pseudo ravine]

It adds multiple buttons

Would you like to use a dropdown?

[ashen sable]

That might be what it's called but yes please

Could u send a pic of what it looks like so I'm sure?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ashen sable]

Ty but could u send a ss of what it would look like if possible?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1279)

[ashen sable]

Ty

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1280)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[fading folio]

السلام عليكم

Hi

@pseudo ravine

عربي ؟

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[limber portal]

@fading folio

[solar moat]

what is it about, how to change it

[smoky crescent]

Go to channel permissions and make sure the bot has View Channel and Send Messages checked

[solar moat]

Thanks

[fading folio]

What that’s?

@smoky crescent

[still lava]

_6j0

From Arabic (AR) To English (EN)

Salam alaykum

Translation requested by Rando from Flag-Reaction Feature.

[smoky crescent]

this might help

[fading folio]

What is the solution?

[random lagoon]

some users tried to open a ticket in the server I mod and they're getting this interaction error. I've checked myself if they had any other opened/closed and perms as well, but nothing seems to pop out. Is this normal behaviour or am I missing any perm? (just to note: this is the first time the bot is giving this kind of error and all happened today)

[smoky crescent]

Change it I suppose

[random lagoon]

I did also check if I accidentally blacklisted some roles or put the permissions to support team only, but nothing

[pseudo ravine]

Hey there! Please run the /debug command in that channel

[random lagoon]

already did

oh wait in that channel? lemme try

[humble jetty]

For Some reason I cant add my partner manager to my panel

[pseudo ravine]

Hey there! Could you please elaborate a little bit?

[random lagoon]

is there anything I have to notice in particular? I don't see anything wrong with it

[pseudo ravine]

Did it only happen that one time?

[random lagoon]

nope, this is the second case today

[pseudo ravine]

Please have the user try to open another ticket

[random lagoon]

alr

ok it works now, thanks!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1281)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[delicate axle]

Does anyone know how to register

[astral skiff]

Does anyone know how to make more options in creating a ticket? I mean, for example, that in one message you can choose whether you make a ticket in the help centre category or errors. And whether a premium is required for this.

[mighty thistle]

Are you referring to multipanels or dropdown?

Both of those allow you to have one panel with multiple tickets attached.

[astral skiff]

I would like to be able to make several tickets from one message on one channel

[mighty thistle]

Yeah it sounds like that's what you have in mind! Let's take a look:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[astral skiff]

Thanks bro

[ionic edge]

Hi. I just got my Zen and I'm trying to get the Peepsaim script downloaded. I bought Advanced. Everything is set to PS4 but I have an XBox. How can I convert it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wet meteor]

I entered a secondary account to test the ticket (as if I were a server member) and said I don’t have permission

Somebody help me

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[warm mantle]

how do i creat smt like ts

[smoky crescent]

Easiest way is to use /setup with the both in your server

anything more complicated would be in the dashboard

[smoky crescent]

Make sure the bot has View Channel and Send Messages permissions, and if it still doesn't work, run /debug

[warm mantle]

next?i created the pannel

[smoky crescent]

"Create a panel"

[warm mantle]

i did

[smoky crescent]

oh what do you need then

[warm mantle]

its not doing anything after i creatred

[smoky crescent]

Make sure the bot has the Send Messages permission for that channel

[warm mantle]

still not working

[ocean prawn]

Ok

[warm mantle]

nvm found it by myself

[shadow mist]

/remove doesn’t remove anyone only roles

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[analog briar]

No idea what's going on, the bot has administrator permissions, send messages is on in the channel.

[tepid geyser]

error code: Failed: Invalid Form Body components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hey 👋
Please refer to

[worldly helm]

Hiii 👋
Please #🎫│make-a-ticket.

[tepid geyser]

keeps saying

[worldly helm]

Dashboard > Panel Configs > Buttons > Create Ticket > Please send a screenshot of that page

[worldly helm]

And it happens when trying to send that panel?

[tepid geyser]

yes

then the error comes

[worldly helm]

Please send one of:
Dashboard > Panel Configs > DropDown menu please (of the options)

[graceful mural]

Hi my server has 2 boost but I don't have Ticket Tool Premium can I have thread style channels?

[worldly helm]

On the first option you have ? as the emoji.

Sorry for the late reply... I forgot to hit send 😆

[worldly helm]

Hii 👋
That's not possible.

It's only for premium

[graceful mural]

Oh so I need ticket tool premium and 2 server boost for it work?

[worldly helm]

Could be, yeah.

[umbral apex]

@worldly helm

umm hello

[worldly helm]

Hey 👋
How can I help you?

[umbral apex]

How i can change Panel message

[umbral apex]

.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly helm]

[umbral apex]

i cant type in message content

for sr

[umbral apex]

@worldly helm

[worldly helm]

No need to ping me twice

[umbral apex]

Srry.

[worldly helm]

The message content is premium only, click on Embed editor - 1

[umbral apex]

Then

[worldly helm]

You can edit the embed's description

[umbral apex]

Oh yeah thanks So much I was Struggling With That

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 810)

[umbral apex]

Just one Last Thing i wanted to know how To Make the same thing

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

[sterile bronze]

Im trying to add the pannal here so if users need help they find it here

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel

[sterile bronze]

it does. It has ownership perms too

[pseudo ravine]

Please run the “/debug” command in that channel

[ocean flume]

Help me by

Help me, when I try to open the ticket it says it's full, how do I delete it?

[spiral light]

how to add some buttons ?

[smoky crescent]

#🆘│community-support message this should help

[wooden juniper]

Can anyone help? I can’t create a ticket with this other discord cause of this issue

[twin knot]

Maximum no. Of ticket reached problem and the old ticket is not visible as I left and rejoined the server. How can I make that old ticket visible

[short spoke]

hey i need some help it saids application didnt respond please reach out to me with info of why ty

@covert swallow

[nocturne tapir]

It doesn't work even though it has full permissions

[smoky crescent]

As it says, make sure it has the Manage Roles permission in one of its roles

[nocturne tapir]

We have a problem with the permissions being complete and never changed.

[unique cargo]

How do I fix the ticket tool? Actually When I open the Ticket tool. After opening the message was not full. I mean, there are missing words on it. I already set up the ticket tool. However, this happened when I added the wick. I had already set up the wick bot, too, which is currently 100%. (I already asked them, but they said go to ticket tool support, which is the reason I'm here.)

[hardy sphinx]

Okay so I recently switched from ticket tool premium to the basic one. I am trying to use the regular bot from the premium one and it glitched my panel. Additionally, it glitches when my members open a ticket, like doesn’t show the full message it’s supposed to. I’ve never encountered this when switching from premium to basic, how do I fix this?

[idle flint]

If you have switched due to you no longer having premium, then do take note that there is a character limit for alot of the fields for free users that is heavily reduced when compared to premium users (premium users have the full range allowable by Discord)

[hardy sphinx]

Got it, thank you

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 353)

[idle flint]

Same as above, you likley have hit the character limit being a free user of the bot

[sterile bronze]

it has not helped

[idle flint]

Can you run the /debug command in the channel now please

[sterile bronze]

in my server?

[idle flint]

Yes, in the [?] Support channel (the one were you showed the screenshot of the error)

[idle flint]

The bot is still missing the Send Messages permission in that specific channel (same as what JDog told you previously).

Go to the channel settings and give Ticket Tool the Send Messages permission

[sterile bronze]

It should habe perms, one moment

Thank you, fixed

[fervent quartz]

Bot not working for me it does not respond to my commands when I do /setup it says it does not respond and in other servers it does

[blazing cedar]

Question: When you stop subscribing to TicketTool Premium, does your premium role in the server remove?

[jade topaz]

it dont work still

[dusty mica]

hallo how to setup this i forgot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

[jade topaz]

Where is the channel of ticket support

@worldly helm

[worldly helm]

You can ask here if you need support regarding the bot.

[plucky nymph]

i put the ticket bot in the discord server but it wont show up in dashboard idk what to do

[elfin oar]

An someone PLZ explain wtf this is, I need a bot for purchasing tickets on AXS & Ticketmaster

Can*

[plucky nymph]

@worldly helm

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

[humble sequoia]

@elfin oar

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hard veldt]

where do i make a ticket tool

ticket for support

[plucky nymph]

im co owner

[deep wind]

How to fix this error?

[unique cargo]

How many words limit?

[worldly helm]

250

[agile yoke]

Hi

[silver belfry]

Where do i change the limit of tickets?

@worldly helm

[atomic sapphire]

why can i not enable claiming?

@worldly helm mb for ping

[ionic path]

Hi there! Claiming is a premium-only feature

[atomic sapphire]

oh okay, thank you!

[iron night]

Gave +1 Rep to @ionic path (current: #38 - 102)

[ionic path]

No worries, happy to help. Have a nice day!

[atomic sapphire]

You too!

[broken wolf]

why is it giving me an error?

[restive condor]

Discord time outs the form after 5 minutes. You will need to exit that window and go back to it

[broken wolf]

a man had one a week ago, and now he still has one

how do I solve this?

[restive condor]

He still has one what exactly?

[tepid geyser]

yes

someone help me, Lias and me tried to fix but couldnt and then i went off error code:
Failed: Invalid Form Body components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[broken wolf]

when opening a ticket, the error on the screenshot is “Something went wrong. Try again.

[restive condor]

Is that on the form or when clicking the button?

[broken wolf]

when submitting a form

[restive condor]

The emoji for your first option here is invalid - that's not an emoji

Use the "Select" button to select emojis from

[tepid geyser]

?

ohh ok wait

can i put nothing ?

[restive condor]

Yep

[tepid geyser]

thx worked

thanks @fa

[restive condor]

Is everyone having that issue or just a specific user?

[tepid geyser]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2324)

[broken wolf]

per user

[restive condor]

Including staff?

[broken wolf]

нет

[broken wolf]

no

[restive condor]

Right, so everyone in the server except staff members?

[broken wolf]

No, maybe the translator's not translating correctly. A person complained that he could not open a ticket

[restive condor]

And see my response here on that

He will need to close that form and start a new one

He took too long to answer it

He only has 5 minutes

[broken wolf]

so he hasn't submitted the form in a week, it's giving him an error

[restive condor]

I'm not talking about the last time since he has answered a form. I'm referring to that specific form

He took too long

Close it and start a new one

[broken wolf]

it doesn't help

[restive condor]

Have him restart Discord please

[junior basalt]

how do I get another ticket panel to work in a different category

[fickle lava]

why is the command "$new" doesnt work ?

i need to use this for sapphire's ticket system

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[restive condor]

See above please ^

[humble sequoia]

━━ FAZEWGG's inquiry has been moved to a ticket ━━

[fickle lava]

thanks ! is there a way to write the reason of the ticket in the bot's message ?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2325)

[fickle lava]

like {reason}

[restive condor]

Yep, see step 4 here

@fickle lava

[fickle lava]

OH THX YOU

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2326)

[fickle lava]

you just saved me fr

[restive condor]

No problem, glad I could help!

[quasi crane]

why isnt ticket bot working in the yielding arts?

[restive condor]

Please try again later or contact server staff

The bot is working. That server is probably hitting limits

[quasi crane]

oh

[modest pewter]

I want to ping anpther role, how do I do it

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[earnest horizon]

Does anyone know how to solve this problem? I've already put it to SC

[fickle lava]

what is this ?

there isnt any emoji in my embed

[fickle vale]

Im in tnt but the door not open

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fickle vale]

The tnt door sw2 not open

Pls help me😭

[smoky crescent]

can I see a better screenshot

[fickle vale]

Bro pls help

[fickle lava]

the problem seem to happen when I mention a reason of creating the ticket

[fickle lava]

i found the issue : i put texte in the emoji section of the button's customisation

[vocal monolith]

How do I retrieve the fruit directly from the inventory? I'm having trouble with this.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[torn frigate]

I get an interaction failure error when closing a ticket on my server.

[torn frigate]

help

[sonic wigeon]

hey quick question, why can I not see attachments users submit in tickets (screenshots for example) after i close the ticket and transcript it then delete it? is there an option so I can see attachments in transcripted tickets in the future that i am missing?

[slim charm]

Hello! I have a question

where do i go to change that to say support?

nvm i got it

ok now i have another question

Why does it say that now

[woeful laurel]

why does it do that every time..

[torn frigate]

Yes, I have the same problem.

[woeful laurel]

I tried using another account thats administrator and still the same results.

[tawny gorge]

Are there any places I can go to report misuse of @pseudo glen?

[worldly helm]

#🎫│make-a-ticket > Report

@woeful laurel @torn frigate The bot is missing permissions then

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[worldly helm]

Hey 👋
That's premium only.

[worldly helm]

Hey 👋
Please #🎫│make-a-ticket

[crude estuary]

my members of my discord cant make a ticket ever since i moved to dropdown style tickets but i can open any type of ticket

you can join the discord in my bio and try it out

[worldly helm]

No.

It‘s against the rules

[crude estuary]

mb

[worldly helm]

What error are they getting?

[crude estuary]

1 sec

its also showing 1 option when i have 3

[worldly helm]

Can you please try doing the /debug command in that channel?

[crude estuary]

https://discordapp.com/channels/509192800865353738/662692902245498910/1363643717981831409

did that work

[worldly helm]

#🎫│make-a-ticket , please. I'm going to sleep 😅

[paper burrow]

They told me to open a support ticket because I'm having trouble entering my key for the supplier list.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crude estuary]

how do i make it so the support team or a certain role is pinged when a ticket is opened?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[muted cipher]

Hello, can i set ticket start from custom number?

[pseudo ravine]

Hey there! Please head to the Dashboard > Set Count

[muted cipher]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1282)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[crude estuary]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1283)

[crude estuary]

forgot to rep

[slim charm]

Hey sorry I forgot to say thank you. Thank you, I got it working!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 811)

[reef bear]

whenever a non support team user tries to open a ticket this happens

is there anywhere i can change the required permisson level

[slim charm]

This will help.

[reef bear]

ah ok thank you

thanks @slim charm

[iron night]

Gave +1 Rep to @slim charm (current: #382 - 1)

[reef bear]

thanks @worldly helm

[slim charm]

No problem!

Does anyone have a good recomendation for a verify bot?

[twilit pollen]

I try to use a command this happens

Oh wait I figured it out

[waxen flame]

is there a way to check whos deleting tickets

[wary ingot]

Guys does anyone know how I can change this?

Like to make it another message

[twilit pollen]

Usually I like to use another bot that has logs, sometimes it shows sometimes it doesn't.

[smoky crescent]

You can edit it on the dashboard

[wary ingot]

What box is it to edit? I cant find it.

[smoky crescent]

Messages > Panel Message

[wary ingot]

Okay. Thank you!

oop

Thanks @smoky crescent

[iron night]

Gave +1 Rep to @smoky crescent (current: #225 - 2)

[wary ingot]

Oh wow

that bot is cool

[proud garnet]

help please

@wary ingot

[wary ingot]

yes?

Im not sure how to work this bot, I barely know anything

[proud garnet]

oh shoot i thought you were a mod mb

[wary ingot]

all g

[smoky crescent]

(found on the linked docs page)

[wary ingot]

@smoky crescent Sorry for the ping, but one more thing.

It wont let me type anything

[smoky crescent]

You should be able to, I can’t think why you can’t

[wary ingot]

Okay, thanks.

Thanks @smoky crescent

[iron night]

Gave +1 Rep to @smoky crescent (current: #178 - 3)

[alpine tundra]

How to remove a particular role from seeing tickets that are created

[grand briar]

Panel message updated and save but not showing in discord

[bitter spoke]

how do i fix this

[smoky crescent]

Delete some tickets/channels

or use a different category

[bitter spoke]

sorry but can u explain how to

cos when i go to the dashboard nothing comes up

[rocky minnow]

hello

how do i make it that it @ a role when someone makes a ticket ?

[alpine tundra]

How to remove a particular role from seeing tickets that are created

[ivory ridge]

how to fix this ? i want to allow everyone to be be able to create tickets

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Does thus role have administrator permissions?

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[alpine tundra]

No

[restive condor]

Hey there! See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Dashboard > Panel Configs > General > Support Team Roles

Simply remove the role from there

[alpine tundra]

I tried that ... Let me check ... I'll get back to you

[wary swan]

Ticket
To create a ticket use the Create ticket button

How do I switch this⬆️ section to a different language?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[restive condor]

Hi there, see above how to edit the message

[broken wolf]

it doesn't help

[strong iris]

Hello

[worldly helm]

Hey 👋
Could you please elaborate?

[strong iris]

😭😭

Wrong server

[alpine tundra]

It's fixed ... Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2330)

[unique cargo]

Hello, May I ask if there is a chance to automatically ping the staff? After creating the tickets.
Like automatically.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey there. Please refer to the guide above ^^

[crude estuary]

how can i make it so you can only have 1 ticket open using dropdown style

i have three options and they can open three tickets

i only want one ticket to be open at max

[timber kernel]

Set global ticket limit to 1 -> Dashboard -> Server configs

[crude estuary]

thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel (current: #24 - 263)

[timber kernel]

[fallow notch]

Can anyone explain this ?

[jade topaz]

How can I activate the free 7 days trail

[timber kernel]

The bot is running on different Shards / instances. In case you have problems,this could help us identifiying problems etc.

[jade topaz]

Anyone help.....Pweasee

I'll meow to anyone that helps.

[timber kernel]

Click on premium in the to left corner

(in the dashboard)

[jade topaz]

How to activate it?

I already bought the free trail

[timber kernel]

you already have premium on that server

[jade topaz]

I dont see the gold ticket bot?

[timber kernel]

You can use premium also with the white bot, to switch to gold one, follow this please:

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[placid osprey]

Hey guys. With the free version can I open back up a chat that I deleted. It randomly disappeared and I need to go back thru the ticket chat.

[timber kernel]

If you have created a transcript of that channel, then yes. If not, it is gone.

[placid osprey]

Ok thanks

[iron night]

Gave +1 Rep to @timber kernel (current: #24 - 264)

[forest plover]

Hello I want to ask for a _ Partner _ And is it possible?

[forest plover]

@timber kernel

Ok

[timber kernel]

Partner program is currently closed. I am sorry

[wary swan]

How to identify the source channel of tickets when using your Ticket Tool instances in different channels?

[timber kernel]

Can you please elaborate? Not sure, I understood your question.

[wary swan]

I've set up a Discord server and added the Ticket Tool to four different channels. When a user submits a ticket, how can I determine which channel it was submitted from?

[timber kernel]

I assume you gave each panel a unique name? And a unique category to open the tickets in?

[wary swan]

Exactly

[timber kernel]

then this is your answer, depening on the category, it is the specific panel

[wary swan]

Failed to send: Access Denied
(Ticket Tool doesn't have permission to view or send into this channel)

I send the bot to my channel on dashboard, but it showed me the above error message⬆️

[timber kernel]

Please check the permissions in Discord.

The bot need to be able to view the channel and send messages inside it

[lucid hawk]

Bom dia eu fui banida no servi 8 sendo que nem no jogo estava ontem aí pedira para mim abrir ticket mais não sei

[wary swan]

I've already enabled both of these permissions.

[timber kernel]

Please run /debug

@wary swan

Please check the missing permission in your server

then it should work

[wary swan]

thanks

but i still failed

channel permissions are all open

I successfully added a bot to a channel before, but failed when I tried to add it again. Why is this happening?

@timber kernel

[white zephyr]

Does the variable {reason} go into the upper message or into the embed?

[wary swan]

I receive : Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[tardy lotus]

Ticket tool been offline for days for me?!

[white zephyr]

I recommend you to open a ticket for this, sounds like a strange problem, everything works for me 🥲

[timid flume]

Is there to make the ticket automatically saved as transpit even when it's being deleted?

[rocky minnow]

Is it a premium feature?

[tardy lotus]

Ion wanna be slow but where or which channel? 😭

[dusky fossil]

Am I able to connect two panels' ticket counts?

[worldly helm]

Hey 👋
You can make a ticket at #🎫│make-a-ticket or just ask here

[worldly helm]

Hi 🙋‍♂️
Like combined?

[worldly helm]

Hey 👋
Nope.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Please refer to this^

[dusky fossil]

Like.. somebody opens a ticket on panel 1 and the ticket number is 10000, another person opens right after that somebody a ticket on panel 2, and the ticket number is 10001

[worldly helm]

Unfortunately that‘s Not possible

[dusky fossil]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 812)

[white zephyr]

You can send a ticket request to #🎫│make-a-ticket. It's best to mark the channel as a favorite.

[stiff night]

I feel like an idiot how do I increase the amount of tickets 1 person can have open ?

And is that a premium feature or no?

[austere forge]

Ayo! Dashboard > Panel configs > Limits

[stiff night]

Thank you. You’re beautiful

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 954)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[timid flume]

Is there to make the ticket automatically saved as transpit even when it's being deleted? or maybe force support to click transpit before deleting

[austere forge]

Its possible, but it's a premium feature, you can't force your staff to click on the button unfortunately

[timid flume]

Gotcha, thanks

[icy needle]

I have created 4 private categories for three roles. Using Ticket Tool, users submit tickets in 4 different channels, and those tickets show up in the 4 private categories I created, but only admins can see them, other roles cannot. How can I resolve this?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes