🆘│community-support

[spring canyon]

Good?

[mighty thistle]

Yeah, that should work!

[spring canyon]

When I press send this button still shows up.

What to do?

[mighty thistle]

Is the um- dropdown style actually turned on?

“Enable Select Style”

If so, then update your main panel with its message link.

[spring canyon]

Oh yeah, I need to do that. I am dum. Thank you

[mighty thistle]

No you’re not; it’s okay!

[spring canyon]

Another thing, how to make this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[mighty thistle]

Those are modals! Make your panel a form.

[viscid herald]

hello! I just logged into the server and was immediately banned.I had problems with the Internet and I teleported away, which probably affected my ban. I want my case reviewed and my ban lifted.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spring canyon]

How to change this color? I know it's dumb quiestion.

[restive condor]

Hey there! Editing the embed's colour is a premium feature

[spring canyon]

Sad

[spring canyon]

How do I make that when you make a ticket and write your reason then on the created ticket show the forum with you reason and everything?

[restive condor]

Dashboard > Panel Configs > Forms > Please enable the 2nd switch at the top

[spring canyon]

How do I make that roles would be pinged when tickets created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above for that please ^

[spring canyon]

Is it possible to make those words bigger?

[restive condor]

Nope, that's the size of the text in the 'Author Name' field, it can't be changed unfortunately

With premium you can get rid of it altogether, and then use Discord markdown to enlarge it

[spring canyon]

What about getting stickers? Is it possible to put sticker?

[restive condor]

Not in the 'Author Name' field, you can put emojis in the embed's main field though

[charred crow]

why do ticket deleting not work

[restive condor]

Hey there! What exactly seems to be the problem?

[spring canyon]

I mean stickers not emoji. Like I showed you in the photo.

[charred crow]

on server i cant (delete tickets)

or the server owner or any staff

[restive condor]

That's a custom emoji, not a sticker

[restive condor]

Do you get any error messages?

[charred crow]

idk bc it deletes almost istant

[restive condor]

The error message deletes almost instantly?

[spring canyon]

How do I put cs emoji?

[charred crow]

i cant even see the error message

[restive condor]

You can use the $id command on your server to obtain the <:emojiname:emojiID> format.
Please copy & paste this format onto the Dashboard thereafter

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[restive condor]

Like so ^

[restive condor]

Are you using the delete button or the command?

[charred crow]

cmd

[restive condor]

Could use it once more & see if you can get a screenshot of the error

[charred crow]

and also not show in audit or logs

[restive condor]

The error wouldn't show up in audit logs

[charred crow]

delete message logs

or it dont delete or what

[restive condor]

Were you able to get a screenshot of the error?

Or tell me what is says

[charred crow]

it dont get me the command working

[restive condor]

How so? Are you using slash commands?

[charred crow]

this shows

if u normaly use cmd of it it deletes and comes with pannel

[restive condor]

You're probably not using the correct prefix

[restive condor]

Can you use the /debug command in that same channel please

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[charred crow]

oh bc locked

thanks for helping

thanks for helping @restive condor \

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2225)

[restive condor]

No problem!

[spring canyon]

To create new emblem need premium or what is it?

[restive condor]

Hey there! To add an additional embed to your ticket/panel message, you mean?

[spring canyon]

Yeah, I am writting text and I can't write anymore, so I am deciding to make another emblem

Is it posible without premium

[restive condor]

Additional embeds are a premium feature

[spring canyon]

dang

Sad that I can't write much stuff inside.

[restive rivet]

i get this error

[restive condor]

Hey there! Is this on a server you're staff in?

[restive rivet]

yeah i am the owner

[restive condor]

Alrighty, could you #🎫│make-a-ticket please

[rancid current]

How can I make selection?

[restive condor]

Hey there! As in a dropdown menu?

[rancid current]

I do It and he didn’t work

[spring canyon]

How do I write that {Role ID} ir {@Role Name}?

[rancid current]

In the website

[restive condor]

Could you screenshot what you have done on the Dashboard please

[restive condor]

It depends, use the first format if you're using the role ID, use the second one if you're using the role name

[rancid current]

1m

[spring canyon]

But how it does work? I have to paste id or how?

Could you make example with smth role or it's just that how it should be

[restive condor]

You just replace 'Role Name' with the role name or 'Role ID' with the role ID

So if you have a role called 'Staff', you would use {@Staff}

Or {ID}, replacing ID with the actual ID

[lunar bone]

im trying to find an old screenshot i posted in a ticket, but i cant seem to find the ticket that i posted it in, what to do?

[spring canyon]

and they get pinged?

[restive condor]

Yes, just ensure Ticket Tool has the MENTION EVERYONE & ALL ROLES permission in its role

[restive condor]

Hey there! There's not much we can do unfortunately, you will need to find the ticket

[lunar bone]

yea ig its ggs then, because it only shows 2 tickets

[rancid current]

.

[spring canyon]

Make that in channel settings?

[rancid current]

Bro I send a screenshot

You can help rn?

[restive condor]

Server Settings > Roles > Ticket Tool > Permissions

[restive condor]

See below how to make a dropdown menu please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lunar bone]

but isnt there a command to show further ticket history

[spring canyon]

Quick small question do I have to put like this {@13523778251134075}

[restive condor]

No

[rancid current]

Ok I gonna try

[restive condor]

There isn't unfortunately. You will need to search it

[spring canyon]

So how?

[lunar bone]

alr, thank for the help tho

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2226)

[restive condor]

Use {ID} if you're using the ID or {@Name} if you're using the name mate

[spring canyon]

I am using ID then @ this is not needed?

[restive condor]

Correct

[spring canyon]

Another question, how do I make that people that open ticket cannot close the ticet only role that can see the ticket

[restive condor]

Dashboard > Panel Configs > Buttons > Close Ticket Button > Please enable Support Team Only

[tepid sentinel]

Can we buy the Ticket tool for lifetime?

[worldly helm]

Hey. Nope. Only monthly and yearly.

[formal bronze]

are all of these options premium only?

[mighty thistle]

Within that screenshot, yeah!

[formal bronze]

is the bot usable without premium

[mighty thistle]

Definitely!

[formal bronze]

how do i get my panel ID

[mighty thistle]

Yeah, that’s just the number by the name in the configurations menu.

In this demonstration server I have, the IDs are 1-4, respectively.

[tribal bone]

how do i make it so only custom commands can be used in tickets

[humble sequoia]

User's issue has been solved in another channel.

[spring canyon]

How do I make that support role only can see that channel. Like I made on TICKET category perimissions where shows opened tickets ( eweryone view off) and only that role can see. But that role doesn't see. Do I have to do something from dashboard or smth?

[static maple]

Yo, someone help me with echo I filled the thing out, but it won’t work.

[humble sequoia]

@static maple

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[static maple]

Ok

[spring canyon]

How do I make that support role only can see that channel. Like I made on TICKET category perimissions where shows opened tickets ( eweryone view off) and only that role can see. But that role doesn't see. Do I have to do something from dashboard or smth?

[restive condor]

Please stop replying to a staff members latest message, simply ask your question

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

See above ^

[tribal bone]

how do i make it so ticket tool custom commands cannot be used by members in certain channels (example: .done would ping staff saying "@staff im done") i dont think the mod understood me well earlier. i want it so ticket tool custom commands ONLY can be used in tickets

and i still want ticket tool to have admin perms

is there maybe a variable that only pings ticket staff

[restive condor]

Hey there! There is not variable.

Unfortunately, there's currently no way to restrict custom commands to specific channels only (other than removing Ticket Tool's access altogether)

[tribal bone]

aw man, do you think i can make a suggestion for that so people can restrict usage of custom commands?

[restive condor]

Of course! #1019685143046279208

[tribal bone]

okay i did thank you, one final one is i am wondering what variable i use so the ticket name is automatically someones display name like
viv-ticket

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2227)

[restive condor]

You can use the {ticket.user.nickname} variable for that

[stoic jewel]

İs the ticket tool bot broken? It says the application did not respond

[restive condor]

Hey there! Could you try the /debug command please

[stoic jewel]

Okay

[hallow elbow]

Is the ticket tool down for me it says it can't sync into any server and it says theres no bot in the server when there is help

[willow blaze]

it wont let the member that made the ticket see the message that @'s them

no idea how to fix it

tried messing with the ability to read message history but it doesnt do anything

[hallow elbow]

how to fix this when i have ownership in server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above please ^

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[willow blaze]

ty

[amber gale]

how to make an auto responder in ticket tool

[unique hull]

How do i make it so i someone can create an ticket im on phone if that changes anything

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above how to set up Ticket Tool ^

[humble sequoia]

━━ S1's inquiry has been moved to a ticket ━━

[unique hull]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2229)

[covert whale]

Hey, just asking, does the ticket tool bot auto delete ticket transcripts? My friend and I are in a game server and we suspect these 2 moderators deleted our tickets because we're both false banned and they're trying to hide evidence, the tickets are only a couple days old and other moderators also can't access our tickets

@pseudo ravine

Bruh

Sorry again, I just thought because you were online 😭

My bad

[pseudo ravine]

Hey there! Technically yes, as Discord will delete attachments after a certain amount of time. The staff of that server should be able to generate a new link by clicking on the Direct Link button on the transcript

[covert whale]

Ah okay, I'll try see if that works!

But if that doesn't work, would it mean that a moderator has gone and deleted the ticket transcript?

[pseudo ravine]

More than likely, yep

[covert whale]

Oh damm

Okay, well thanks with your help man! 🙏

[pseudo ravine]

You're welcome, glad I could help!

[fallen mirage]

im looking to use ticket tool in play with apply bot. basically my vision is when we get a application it will open a ticket automatically with the applicants name on it. any ideas.

[pseudo ravine]

Hey there! If the bot can send a message when an application gets sent, then it's possible to do so

[fallen mirage]

yeah bot pings. and send messages

i don't like the built in ticket system but the application is A1

[pseudo ravine]

Can the bot send another message?

[fallen mirage]

i don't think so

[pseudo ravine]

Then unfortunately it's not possible

[fallen mirage]

when you say send message what exactly would it need to send also this bot can assign roles

no problem going premium if i need too

[pseudo ravine]

It just needs to send the $new command so that Ticket Tool can create a ticket for the applicant

[fallen mirage]

oh i can do that

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[worldly helm]

Hey 👋
How can I help you?

Are you sure this is regarding the right ticket bot? We provide support for @pseudo glen

Yeah. That‘s the bot we provide support for.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

if you want a set up guide aswell let me know

Nope. It‘s free

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^

As I said. We don‘t provide support for TicketsV2

Not us, sorry.

[timid mango]

How does someone give access to edit the tickets bot? For example, my friend wants to let me setup the ticket bot and do all the panels and that.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

See above @timid mango

[worldly helm]

Told them already. No need for double help.

Same thing for this.

[limber portal]

@torn saffron As lias said, please avoid answering questions that have already been answered in future

[torn saffron]

bye

[limber portal]

If you have the administrator permission in that server, then yes you can add the bot. If they don’t want to grant you that permission, they can add a dashboard role.

@timid mango ^^

[torn saffron]

i answered that :c

then deleted -

[timid mango]

Thanks this should help! If that doesn’t work I’ll be back!

[queen ginkgo]

hello,how can you use ticket bot to mass delete all the ticket massages?

[frozen estuary]

Hi

Please I have a problem on my layeredge, the problem is that whenever I paste my key on CLI base node point it show successful but it will not show quantity even though I go to the task to claim it will still ask me to go and connect wallet. Wat should I do now?

[frozen hornet]

Good morning,

I was looking for some assistance in setting up permissions for the bot. Previously, this was working as expected but recently it's stopped and I can't figure out why.

Basically, I can see the bot user on open tickets and it's working as expected, but closed tickets it isn't showing in the user list, nor can I run /debug from there or delete a ticket.

Can I have some assistance with this?

[mighty thistle]

Ticket Tool offers a purge command which removes all ticket channels. You’ll need to use another application to purge messages in particular!

[mighty thistle]

Do you use channel categories? One for the open tickets, and one for the closed? If so, see if Ticket Tool gets View Channel denied for that closed category.

Or, if you have one ticket type uncategorized with the second in a category, check the server/category permissions respectively.

[rugged tree]

Can you det

[queen ginkgo]

hmm,is it listed in commands like /pruge or?

im just looking to delete all the old ticket channels

[mighty thistle]

Yeah, if you’re all good with any transcripts that you’d like to keep, use the /purge command!

[mighty thistle]

What do you mean?

[mighty thistle]

Hi, this is for Ticket Tool support.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jaunty stratus]

Hey, is there a way to have multiple message buttons under ticket message once the ticket is created? I wanted to sort the requests into a catagory based on the button clicked. At the moment I have only claim ticket and close ticket

[viscid ivy]

who is the owner of bot

[kindred hollow]

BattleEye.

[lavish orchid]

I Need that top

Too*

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[mighty thistle]

I believe that Multipanels is the closest we can get! I don’t think there are custom buttons within the Ticket. Just close, claim, etc.

[jaunty stratus]

Thanks.. Yes it does seem like that may be the case

[iron night]

Gave +1 Rep to @mighty thistle (current: #109 - 8)

[mighty thistle]

For sure!

[quaint eagle]

Hii, sorry for the inconvenience, when people open a ticket, the message to close doesn't appear, like, the message when the ticket is opened, disappears

[worldly helm]

Moin! Wir können dir nicht helfen. Bitte lösche das Bild weil es persönliche Informationen beinhaltet. Dankeschön

[worldly helm]

Hey there 👋
Sorry about the late reply, please #🎫│make-a-ticket

[lavish orchid]

I cant Do that bc im Not verified it just says you Need to verifiy or smth i think it means the Account

[timid mango]

What was the steps to grant permissions to other people again? It got deleted.

[worldly helm]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Add Ticket Tool > All permissions needed

[timid mango]

What I mean is permissions for people to access to dashboard and edit the bot.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 25, 2025, 3:48 PM

[worldly helm]

They either need a dashboard role or the administrator permission

[timid mango]

Are there steps on the link on how to grant those permissions?

[worldly helm]

Dashboard > Server Configs > Dashboard Roles

[timid mango]

Thanks!

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 745)

[desert venture]

Does anyone know why this might have happened

[worldly helm]

Hey! Does that happen on a ticket being closed or opened?

[pseudo ravine]

Hey there! You can head to the Dashboard > Ticket > Ticket Opened Roles

[desert venture]

Not sure

[pseudo ravine]

You can also check the Dashboard > Claiming > Ticket Claimed Roles

[desert venture]

Okay I will check it out right now

[desert venture]

Its empty

[pseudo ravine]

What's the server ID?

[desert venture]

Ah, nvm. Sorry the issue is fixed. Apperantly someone fixed it already before me. Sorry for wasting you time.

[desert venture]

Yeah this was the issue

[pseudo ravine]

No worries, glad I could help! Thanks for supporting Ticket Tool!

[desert venture]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1218)

[grim pier]

Does anyone know how to add multiple buttons on mobile

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[grim pier]

But how can i do it on mobile its hard to understa

[pseudo ravine]

It's the same way on mobile as on pc

[grim pier]

I cant find the part where u change the names of the ticket

Im stuck here

[pseudo ravine]

You can head to the Dashboard > Buttons > Create Ticket > Button Text

[grim pier]

Oh tysm

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1219)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[fervent canyon]

How do i create this? With the different buttons and drops down for a different embed?

[pseudo ravine]

Hey there! That's not Ticket Tool, that's a custom version of @obtuse kraken for this server only

[fervent canyon]

OHHHHHH

Thank you for your help

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[twilit grove]

Ahhh my ticket failed

[worldly helm]

Hey there 👋
As you are just a regular member on that server there is nothing you can do. Please tell their staff about that issue.

[twilit grove]

Again 😭 tickets time 1 hours

[worldly helm]

There is nothing we can do, sorry.

[grim pier]

Does anyone know how to make the tickets go in a specific channel

[twilit grove]

😭 time me faill aura -9999

[worldly helm]

Hey 👋
Are you talking about categories?

[worldly helm]

What do you mean?

[grim pier]

Yes

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[worldly helm]

As I just told you, there is nothing we can do.

[grim pier]

I dont understand

[worldly helm]

What exact part do you not understand.

[grim pier]

How do i make the tickets location in a certain category

[worldly helm]

Dashboard > Panel Configs > Category > Opened Tickets Category

[grim pier]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 746)

[restive condor]

@turbid cosmos Hey, sorry about that

[grim pier]

Np

[restive condor]

Please post images individually or #🎫│make-a-ticket

[turbid cosmos]

Thanks, guess 3 images is too many :p

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2230)

[left geyser]

Hey there, I m just searching on how to make the claim ticket button appear on the panel

On free tier

[restive condor]

Hey there! Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[left geyser]

oh no! but then why is the button available for display

[restive condor]

All buttons are shown in the Buttons section regardless if they're enabled/disabled, premium or free. You must then enable them from the corresponding section & the claiming section is premium

[knotty estuary]

Is there anyway to change the default ticket tool message embed?

[restive condor]

Hey there! Of course, are you looking to edit the panel message or the embed message?

[left geyser]

oh understood sir ! Thankyou for support, appreciate it :)

[restive condor]

No problem!

[knotty estuary]

Main text

[restive condor]

Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[knotty estuary]

Thank you! Have a great day

[left geyser]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2231)

[knotty estuary]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2232)

[restive condor]

No problem!

[charred flume]

I'm trying to find out if there is a way to get ticket transcripts from a ticket that was deleted but someone didn't save the trascript, don't know if that exists.

[restive condor]

Hey there! Unfortunately, no. If a ticket was deleted without saving a transcript, it's gone

[charred flume]

Ah, Appreciate it.

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2233)

[restive condor]

No problem!

[jade topaz]

what does it mean?

[restive condor]

Hey there! It means you have reached the limit of tickets allowed for that panel

[jade topaz]

Do you know how I can fix the problem

[restive condor]

Use one of the tickets you have already opened. If you no longer have access to them, please contact server staff

They will either need to close them or re-add you to them

[royal crane]

Can help me pls

[restive condor]

Hey there! Could you try the /debug command please

[royal crane]

Same

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES & EMBED LINKS permissions for that channel

[royal crane]

How i can send that sir?

[restive condor]

Hold down on the channel's name (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > Send Messages & Embed Links

[royal crane]

Thanks 👌🏻

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2234)

[jade topaz]

allright, you told me to use an already opened ticket. whats the next step

i dont know what to do

[restive condor]

We don't know either, but you can't create any more tickets on that server

Wait for that server's staff I suppose

[royal crane]

@restive condor i have another issue , i cant enable the embed link

[restive condor]

How so?

[royal crane]

Sorry

[royal crane]

When i click the ✅/🚫 , i click the green and it don't do anything

[restive condor]

Try going out & back in

[royal crane]

Okkk

[jade topaz]

where is the staff or are they offline right now?

Are they on a website

[restive condor]

I have no idea who the staff is unfortunately

Just wait on your ticket to be replied to

[jade topaz]

im a little confused about which ticket we are talking about. my self-made (on the image) or creating a request somewhere else or did they already received my request on this channel. sorry

[restive condor]

Ah, so this is on your server

Then what exactly is the issue? Are you looking to increase the limit?

[jade topaz]

if increasing is the solution then yes. normally my goal is to normally open tickets again

[restive condor]

No, the solution is simply closing the tickets you already have opened

Other users in your server wouldn't face this issue

[jade topaz]

so all of them, not some them. It would be a pity for to lose the numbering sequence (1, 2, 3, etc.) because these digits represent the first tickets that were opened. They are historically important for me.

hello?

@restive condor

[restive condor]

You can't have more than 1 ticket opened at once for the panel

You don't have to delete them, but if you wish to open a new ticket, you will need to close the previous one

[dire star]

the game mission is not working pls help🤔

[jade topaz]

thank you sir. you fixed my problem

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2235)

[dire star]

No joke

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dire star]

@restive condor ar you member of tower defens me found bug

[restive condor]

You're in the wrong server

We can't help you unfortunately

[dire star]

can you help me find right server me bit lost 🤔

[restive condor]

We don't know where you should go unfortunately

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[civic crag]

how can i make it auto Transcript

[mighty thistle]

"Auto Save Transcript" is a panel option located in the panel's Advanced Settings under Transcript!

It is a Premium feature.

[fervent spear]

Hi guys, had to upgrade to premium because my server has reached channel limit so that i could resort to the threads function.

I want all my support people added to a thread but i do not want them to be tagged, since only a few need to be active in those chats but many should be able to view it without getting tagged. Is there a setting for this? or did i miss something?

[worldly helm]

Hey there 👋
That's not possible as threads require a ping to get added to.

[fervent spear]

hmm okay, is that due to how threads are made? Or is it just inherited into the bot

[worldly helm]

That is a discord requirement.

[fervent spear]

aah sucks, thanks for the info tho!

[worldly helm]

You're welcome

[strong shoal]

jw as me and my fellow admins are really confused when people open tickets where can we view that ticket too

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[worldly helm]

Hey there. Please refer to the guide above

[winter goblet]

How can I select that the supporters get pinged when ticket opens

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please^

[winter goblet]

Thx

[hollow harness]

Im on mobile and I created the ticket panel thing and I don’t know what to do next. For my server.

[hollow harness]

Could you help me?

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[restive condor]

See above ^

[patent badge]

it says i dont have any access.. when im owner of the server

[restive condor]

Hey there! It seems like your premium subscription has expired

You can renew your subscription from https://tickettool.xyz/premium-purchase

Otherwise you will need to re-invite the white bot & re-send all your panels

https://tickettool.xyz/invite

[patent badge]

oh ok

so do i need to kick the premium bot

[restive condor]

Please invite the white bot first

Then use the /botswitcher command to enable it

After that, feel free to kick it

[slate narwhal]

The ticket message is pay ?

Because when i open the ticket he show nothing

[pseudo ravine]

Hey there! You do not need premium to send the Ticket Message, as it's the message Ticket Tool sends when a ticket gets created

[slate narwhal]

Whell when i create the ticket

i did something wrong ?

[pseudo ravine]

Please ensure Ticket Tool has the Send Messages permission in the category

[pseudo ravine]

Please ensure that another bot isn't deleting the message

And also please ensure that your Close Ticket button emojis are valid

[slate narwhal]

Wait

Yeah this work

[covert phoenix]

i cant remember how to enable ticket claiming can some one help me out

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[covert phoenix]

i cant find that section

[pseudo ravine]

Do you have a premium subscription? As claiming is a premium feature

[covert phoenix]

nvm found it

thank you

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[winter dove]

how do I get permission to make tickets?

[pseudo ravine]

Hey there! Are you a staff member of that server?

[winter dove]

yup

[pseudo ravine]

What's the server ID?

[winter dove]

I don't know is it the one at the top in the link?

if it is thes 1334662084339695706

[pseudo ravine]

One moment please

[winter dove]

alright

[pseudo ravine]

It seems like you don't have any panels created for that server?

[winter dove]

how would I create them?

[pseudo ravine]

Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[winter dove]

okay thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[proven palm]

how can i do the permissions for the ticket owner (person who opened the ticket) for them to be able to add/remove people from the ticket

@pseudo ravine

[cloud fox]

how to make ticket tool auto ping when someone makes a ticket?

[mighty thistle]

Simply put the mention in the ticket message!

[mighty thistle]

I'm pretty sure only the support team can use those commands. Why would this be necessary, if I can ask?

[mighty thistle]

This is an example for a server I'm in. The {ID} is the role embed! You can also do {@name}.

[proven palm]

it said “ticket owner” in the permissions section in the dashboard and i wanted to see what it was, now i see its necessary for my server, i just want to know how to set it up

[mighty thistle]

So, you want the non-staff member who opens the ticket to be able to add people to the ticket?

[proven palm]

yeah

[mighty thistle]

Could they just request that the staff member use the command?

[proven palm]

it wouldbe easier though

[mighty thistle]

Perhaps! That's outside my scope, though. I'd #🎫│make-a-ticket to get ahold of support!

[proven palm]

alright ty

[iron night]

Gave +1 Rep to @mighty thistle (current: #103 - 9)

[proven palm]

thanks ryan

thanks @mighty thistle

[mighty thistle]

For sure!

[cloud fox]

what did i do wrong ?

[mighty thistle]

Probably a permissions level. Try using /debug!

[cloud fox]

alright, wait

[humble sequoia]

━━ samer's inquiry has been moved to a ticket ━━

[cloud fox]

how do i fix it?

[mighty thistle]

If you can run the /debug command, Support can help you!

[cloud fox]

this?

[pseudo ravine]

Hey there! Please give Ticket Tool the “Send Text-to-Speech Messages” permission on its Ticket Tool role

[void plover]

For some reason when I put in the form information in a ticket like {create.form.x} (just an example idk if its the right variable), some of the output gets cut off in the last line.

Anyone encounter a similar issue?

[pseudo ravine]

Hey there! There's a limit of 250 characters in the Ticket Message with the free version

[void plover]

oh ok thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[thick jewel]

Hi, when people create tickets i see that another role is being added to the ticket. Where can i set the roles able to view tickets?

[mighty thistle]

You can configure the panel's permissions to add or remove support team and additional roles!

[orchid flame]

help، When I get the ticket and do a test What is the reason and what is the solution?

[pseudo ravine]

Hey there! I’m assuming the form is not appearing?

[orchid flame]

yes

[pseudo ravine]

You need to enable the form, as it’s currently disabled

[orchid flame]

ok

@pseudo ravine Not set

ok

[pseudo ravine]

Could you please elaborate?

[obtuse needle]

I have a question, so when new people join my server, I give them the option to verify either by sending a photo or an audio recording, and I’m not sure why it’s not automatically giving new members the permission to send an audio because everything’s checked off on the ticket bot so I’m not sure what other setting I have to toggle

[orchid flame]

Okay, listen, give me the method, how do I do it, and the correct way?

[pseudo ravine]

Hey there! You can head to the Dashboard > Permissions > Ticket Owner Permissions > Edit opened > Send Voice Messages >

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[obtuse needle]

That setting is on

[pseudo ravine]

What’s the server ID?

[obtuse needle]

Can I open a ticket

[pseudo ravine]

Sure

[obtuse needle]

I can’t find it

[pseudo ravine]

I can open one for you, but it’s found in #🎫│make-a-ticket

[mighty thistle]

It's in the id:guide. When a channel is there, you don't see it in the channel list unless "Show all channels" is on.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[orchid flame]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1221)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[dry light]

Estou com bug visual no.meu personagem poderia resolve não aparece equipe nem nada MegaZorde meu Nick

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[cedar cloak]

I saw the message in bug reports (from my support that I couldn't see what it looks like message asking to talk here.)

[pseudo ravine]

Hey there! Have you sent the panel to the channel yet?

[cedar cloak]

Wdym

[pseudo ravine]

Have you tried sending the message that lets someone create a ticket yet?

[cedar cloak]

My other servers using ticket tool were fine but not this one:

When I was setting up the ⁅𝐀𝐥𝐥𝐲⁆—⁅𝐓𝐢𝐜𝐤𝐞𝐭𝐬⁆ (it's the channel name) I forgot to put ticket tool to send messages by the way 😦

[pseudo ravine]

Did everything get resolved then?

[cedar cloak]

I put it back to send messages but it didn't send a single message

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Have you done this yet?

[cedar cloak]

I will check again since I made new panels

Well, empty

[pseudo ravine]

So you’ve sent the “Panel Message” from the dashboard?

[cedar cloak]

Idk how to

[pseudo ravine]

The guide I sent above shows you how to

[cedar cloak]

Fixed it

And yesterday i knew that was gonna happen after I set up it

[wooden egret]

Hi I need help

[pseudo ravine]

That’s great to hear!

[humble sequoia]

@wooden egret, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wooden egret]

I made a ticket on my discord server for verification and how do I now verify the user? (They are on a ticket channel)

hello?

[pseudo ravine]

Hey there! Are you just referring to giving them the verified role?

[orchid flame]

How do I do this?

[wooden egret]

Yes. I am not sever owner only a mod but owners said I should be able to verify but I can't add roles the normal way?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[pseudo ravine]

You should ask the owners then

[wooden egret]

They are not online, but thanks. Is there like a command or something?

[orchid flame]

what

[pseudo ravine]

I’m not sure how the owners want things done in their server, but there’s no Ticket Tool command to verify a user

[pseudo ravine]

Were you not referring to the dropdown?

[orchid flame]

Please show me where to put the picture

[pseudo ravine]

Do you have a premium subscription?

[orchid flame]

No

[pseudo ravine]

It requires a premium subscription

[turbid cosmos]

Role pings are the only way to bring the mod team into a private thread, right?

[pseudo ravine]

Hey there! Yep, that’s correct

[orchid flame]

Use it?

[pseudo ravine]

That shows that you don’t have an active premium subscription, unless you were referring to the 7 day free trial

[molten loom]

How do I be able to make a bigger embed?

From this

To this?

[molten loom]

I can't type more than this.

[pseudo ravine]

Hey there! Does the server have a premium subscription?

[hasty lake]

i need help. i lost my job so i cant pay for Elyza $9.99 premium. i thought i canceled my subscription but i was still charged $9..99 today. thankfully i was broke so it didint take any money from me but i need to take my card off of the account. Someone please help me. i don't want to delete my account because i plan to come back in the future. SOMEONE PLEASE HELP ME!!!!!!!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[molten loom]

How do I check?

[pseudo ravine]

It would say “Active” next to premium on the left side

[molten loom]

This is what is says what I click on it

[pseudo ravine]

Seems like you may have activated your 7 day free trial, which will temporarily increase the character limit

[molten loom]

Wait I'm stupid. I just had to refresh the page......

mb...

[pseudo ravine]

No worries, glad I could help! Thanks for choosing Ticket Tool!

[lavish orchid]

Yo i was a question

[worldly helm]

How can I help you?

[lavish orchid]

So i have logged in at the Ticket Tool Website and pressed on sync Server and i already have a discord Server With Ticket Tool where i have admin perms. But it just says it looks like Ticket Tool isnt online or in any Server you have permisson to acces

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Guide Should help

[lavish orchid]

Thanks it works finally

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 747)

[lavish orchid]

Tysm

[worldly helm]

You're welcome

[torn saffron]

how?

[sage hawk]

where is the panel ID ?I can't find it

[mighty thistle]

Ticket Tool is probably configured to close the ticket when that person leaves the server!

[worldly helm]

Hey!
Its on the dashboard the number on the left of the panel name.

[torn saffron]

thanks @mighty thistle

[iron night]

Gave +1 Rep to @mighty thistle (current: #95 - 10)

[sage hawk]

where

[worldly helm]

At the top, where it says Support ticket. In that case the panel has the ID 1

[sage hawk]

wow thanks!!!

[torn saffron]

hey, my mods aren't able to type in claimed tickets, how can i fix it?

[mighty thistle]

Can the person who claimed the ticket type and close?

[torn saffron]

yes.

[mighty thistle]

Okay, so that's the point of claiming.

[torn saffron]

but mods "additional roles" cannot

[mighty thistle]

Claiming denies the permission to all other roles. It is designed to reserve the ticket to the person who claimed it!

[worldly helm]

Not completely right. It only changes the one for support team IF enabled, not additional roles. Should I take over?

[mighty thistle]

Oh

Then why are we claiming? 😭

[worldly helm]

What do you mean?

[mighty thistle]

I mean I'm newer to TT configs. But I thought claiming was for a single person.

[worldly helm]

There are lots of claiming features.

[torn saffron]

Mods have their roles under additional roles, while exchangers are in support roles. If I change the permissions for support roles, it will also allow exchangers to view and send messages in claimed tickets, which I don’t want. I need a way to allow only mods to send messages in claimed tickets.

[torn saffron]

If an exchanger claims deals above the limit and attempts to scam, mods are unable to type in the ticket. How can I allow mods to send messages in claimed tickets?

[worldly helm]

Correct, do any of the mods have the Exchanger role?

[torn saffron]

yes, some do, some not.

[worldly helm]

and the people that do not have it can't talk in there aswell?

[torn saffron]

yes

[worldly helm]

Do tickets get moved to a different category when claimed?

[torn saffron]

yes

[worldly helm]

Plesse check those category settings then.

Mod > Send Messages
If you want them to talk at all times

[torn saffron]

bot won't override the category perms?

[worldly helm]

I dont know, that's why I am telling you to check settings

[torn saffron]

did, let me test now.

[mighty thistle]

This is why my support is just here in this channel. 😔

[turbid cosmos]

Why would Ticket Tool be unable to create ticket threads when at channel capacity? I can make threads manually but get an error about the channel cap when using the bot

[torn saffron]

worked!

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 748)

[rapid patio]

How do I get an icon to show next to a member if they have a specific role

[torn saffron]

role icons in server settings > roles > select role > role icons

[worldly helm]

Hey. As this is not something regarding Ticket tool we can't help you.

[rapid patio]

I know but it is community support after all, others can help me

[worldly helm]

Hey 👋
How manx Channels does your server have? Without counting threads.

[torn saffron]

above.

[worldly helm]

No. As this is not something regarding ticket tool.

[rapid patio]

Thx

[iron night]

Gave +1 Rep to @torn saffron (current: #378 - 1)

[rapid patio]

Thx

Thx @rapid patio

[torn saffron]

you cannot rep yourself.

[rapid patio]

It was worth a shot

[torn saffron]

☠️

[rapid patio]

This is definitely wrong

[turbid cosmos]

TicketTool server info shows 455, Dyno stats show 491ish, error message states channel cap of 500 is reached

[rapid patio]

Ticket tool can’t count

[worldly helm]

Sorry about that please #premium-tickets

[worldly helm]

Ticket Tool does not provide such features.

[turbid cosmos]

Thanks, will do so

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 749)

[rapid patio]

Ignore the counting feature, ticket tool thinks that I have 13 closed tickets, and 14 total created tickets with no open tickets

[worldly helm]

Why do you think that?

[rapid patio]

I should have 14 closed tickets

[turbid cosmos]

That's why I also included Dyno's opinion on channel count, and if Discord actually displayed a channel count, I'd include that too.
I'm completely open to the idea that TT can't see ALL channels, so the actual count is off

[rapid patio]

But ticket tool can see all tickets, no?

[worldly helm]

Because you opened 14 tickets?

Seems like one of them has been deleted

[warm isle]

Pls No banned

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rapid patio]

Yes

[rapid patio]

But all of them get deleted when Inclose the ticket

What is the difference between closed unclaimed tickets and closed tickets?

[worldly helm]

And you want to have closed tickets when you close them instead of them being deleted?

[rapid patio]

Forget about that for one sec, pls answer my recent question ^

[worldly helm]

Nothing, why?

[rapid patio]

I don’t have the ability to claim tickets since I don’t have premium, so the number of closed tickets should be the same as the number of closed unclaimed tickets correct?

[umbral pulsar]

How do you change the role where it pings whenever a new ticket has opened in the dashboard?

[grave plover]

i need help

sorry

i need help

when im trying to add my servers, i added it in ticket tool, but its not there

[rapid patio]

Even the channel count is wrong

[hollow light]

I'm having this same issue

[grave plover]

?

[rapid patio]

I’m talking about my own issue, not urs

[humble sequoia]

━━ Brage's inquiry has been moved to a ticket ━━

[worldly helm]

What channel count mate

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

^

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

^^

[hollow light]

Thank you, Darling

[iron night]

Gave +1 Rep to @humble sequoia (current: #19 - 371)

[worldly helm]

How is that wrong?

[worldly helm]

You‘re welcome

[rapid patio]

I have 51

Not 49

[worldly helm]

#🎫│make-a-ticket

[worldly helm]

Please make a ticket^

[quiet acorn]

i get empty dms from ticket tool why so

@worldly helm

[worldly helm]

Please make a Screenshot of that

[gentle granite]

Yo

[worldly helm]

When does that happen, if you close a ticket, close a ticket or do you type anything in a channel?

[gentle granite]

Where do I do multi panel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gentle granite]

Thx

[quiet acorn]

if i send something i my ticket '

[worldly helm]

Hey there. Please refer to the guide above

[quiet acorn]

messages

[worldly helm]

Dashboard > Panel Configs > Custom Commands > Please check them.

[quiet acorn]

ok

[quiet acorn]

thank you bro i turned off custom commands and it has been fixed

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 751)

[viral hound]

I want to know why it is not working and what is the solution.

[timber kernel]

If you want to claim your own ticket you need to enable this in Panel Configs -> Claiming

[viral hound]

ok wait

i enable all not work

and i add roles claimed

[quiet acorn]

might not have saved?

[timber kernel]

• use a new ticket to test it

[viral hound]

ok

[viral hound]

i saved

[viral hound]

not work

[timber kernel]

do you change permissions while claiming?

[oblique yoke]

Tutorial?

[worldly helm]

Hey! What do you mean?

[oblique yoke]

how to use toll tickets

[simple shuttle]

Can I set a category for closed tickets?

[worldly helm]

Dashboard > Panel Configs > Category > Close Ticket Category.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please refer to the guide above

[vapid sable]

hi

whats up with the bot?

[vapid marten]

Where can i find my ticket transcripts on the website

[worldly helm]

Hey. They are not saved on the website.

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[flint adder]

I want to find the deleted message, can i do it

??

[worldly helm]

Hey.
Please elaborate.

[worldly helm]

Hey. The bot is missing permissions for that Channel

[twilit grove]

Heyy @worldly helm

[flint adder]

i deleted the chat

i have a code on there but

is already delete

[worldly helm]

You can only view deleted tickets if the transcript is saved.

[twilit grove]

How my ticket please failed?

[worldly helm]

Hey 👋
Please send a Screenshot of the error message

[twilit grove]

Ok

[worldly helm]

I dont see any errors

[fossil tiger]

hi, anyone knows how to delete command $new after being used?

or if its even possible to do 😭

[worldly helm]

Hey there 👋
Dashboard > Panel Configs > Command Style > Delete command after creating ticket

[fossil tiger]

im blind 😭

[worldly helm]

No worries, here to help

[fossil tiger]

also, idk if you could give me an idea or not

[worldly helm]

For what exactly?

[fossil tiger]

i am trying to do a ticket system using sapphire for the embed, and ticket tool for the tickets
i made a form with questions but users cant answer since sapphire only does $new userid reason

[still bear]

How do I create channel?

[fossil tiger]

i only have 2 questions which can be simple to answer with just a word, so is there a way i could do smtg like that work or?

[still bear]

I mean panel* how do I create panel

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[worldly helm]

^

[worldly helm]

You have to somehow put the form results into the $new userid REASON and use the {create.reason} variable in the ticket message

[fossil tiger]

{create.reason} ?

[worldly helm]

Correct

[fossil tiger]

ill try, thank you

[fossil tiger]

"{create.reason}" and "{reason}" do the same thing no?
at least it seems like it

[worldly helm]

Reason is the given reason for the action triggered

[fossil tiger]

alright thanks

[rigid basin]

Pls I'm unable to join the Doublezero discord server, it keeps failing

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quasi ivy]

with dropdowns if you press a button its checkmaqrked so you cant create a second ticket withiout selecting another panel is there a fix for that

[mighty thistle]

I think that's just a deal with cache. I think reloading the channel, server, or entire application will help?

That's just the nature of Discord drop downs.

[lucid dew]

Anyone under moderator in my server can't make tickets. How can i fix that

As a server owner

With 100+ members

[mighty thistle]

Um, is the moderator role blacklisted?

Either for the server level, or per ticket.

[lucid dew]

Anyone that is not a staff can't create ticket

[mighty thistle]

Ohh not staff

[lucid dew]

I didn't blacklist the moderator role

[mighty thistle]

Inside Server Configs, see if anything is there!

Then check the allowed/ignored roles per panel.

[lucid dew]

Ah thanks I'll fix later

[iron night]

Gave +1 Rep to @mighty thistle (current: #90 - 11)

[fossil tiger]

Hi, is it possible to change the channel name to a respective name?
for exemple the user of the person, or a custom name for each different painel

[mighty thistle]

For sure! You'll be looking for the Create Ticket button pictured here:

[restive condor]

Hey there! Yes, custom ticket names are a premium feature though

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[fossil tiger]

ohh

makes sense
thank you

[restive condor]

No problem!

[fossil tiger]

@worldly helm thanks again hahah
better late than never !

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 753)

[fossil tiger]

@restive condor thanks

[worldly helm]

My bad 😭

[distant anchor]

Hi.

I have a question, I want to set up custom commands but on free the text is limited to 250 characters.

How much characters do I have, when I am using the premium version?

[worldly helm]

there is a cooldown

[fossil tiger]

nah its fine you were trying to help still hahaha

[restive condor]

Hey there! The maximum with premium is as much as Discord allows - 6000 characters

But you can have additional embeds

[distant anchor]

Thank you very much! 🙂

[restive condor]

[fossil tiger]

is there a way to make it so when a ticket is closed, it automatically saves a transcript of it?

[restive condor]

Automatic transcripts are also a premium feature

[mighty thistle]

Automations my beloved 😍

[fossil tiger]

where do i turn it on if i have it?

[restive condor]

Dashboard > Panel Configs > Transcript > Auto-Save Transcript

[fossil tiger]

thanks 😭

thanks @restive condor 🙏

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2239)

[restive condor]

[urban widget]

I need to close a ticket but I don’t know how

I can’t get back to that ticket to close it

[mighty thistle]

Here? Or another server?

[urban widget]

Another server

[mighty thistle]

Are you the Staff member?

[urban widget]

No

[mighty thistle]

Okay, well if the ticket is not visible, you can try using "Show All Channels" if it's a Community Server. If it's not there, then maybe the Staff have already closed/deleted it.

[urban widget]

Ok

[serene harness]

Hello is there a way to put the thing in my channel where it says create ticket?

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[swift crow]

hey! does anyone know why its like this? i already tried /debug but it said everything is okay.

[pseudo ravine]

Hey there! Please ensure that another bot isn't automatically deleting the ticket channel

[swift crow]

alright thanks!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1223)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[proven palm]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1224)

[tender plinth]

Hey!

How can I make it so that only the support team and the ticket owner can see the ticket? Currently, everybody on the server seems to have access to it.

[mighty thistle]

Panel permissions!

So Panel Configs > Permissions > Owner/Support Permissions opened > view channel

And everyone role view channel ❌!

Then TT will make new tickets with those permissions.

For existing ones, you'll have to change them manually.

[tender plinth]

Gotcha!

Sorry if it was a dumb question lol kind of a dumbo in regard to these things

[mighty thistle]

No, that's okay! 😌

[median trout]

Why is this that it doesn’t have permission?

@mighty thistle

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rigid chasm]

I need help finding a transcript

[south fiber]

How do I put tickets in my sever

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[echo yacht]

@south fiber Here’s a basic guide for setting up Ticket Tool in your server. In case of any questions, feel free to ask here or reach us vía #🎫│make-a-ticket

[stuck storm]

Hey is it possible for me to purchase premium then send the invite link to someone in the said server that I am purchasing premium for that has admin perms(I don't have admin perms atm and I am willing to pay for the bot is the problem)

[pseudo ravine]

Hey there! Yep, that's possible

[stuck storm]

Does it give me a link after I buy the premium?

[pseudo ravine]

You'll just need a Dashboard Role in order to access the dashboard

[pseudo ravine]

Nope, but it's not required to invite the gold bot

[stuck storm]

This is what I see when I go to purchase premium, I don't see the server that I want to have the bot in, does this mean I don't have a dashboard role?

[pseudo ravine]

Yep

Please have the server owner or an admin with the Administrator permission add your role as a Dashboard Role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 27, 2025, 1:08 AM

[stuck storm]

ok thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1225)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[wheat frigate]

How do i manage who can open tickets? i see who can moderate them but i cant find who can open them

[mighty thistle]

Within the Panel Configs, do Permissions. Then you can set them up. You can also do Panel Configs > Buttons for who can actually use the open button.

[wheat frigate]

I see, i understand now

[mighty thistle]

Good to hear!

[wheat frigate]

i had set the who can open thinking it was the support team

[mighty thistle]

Ohh, haha

You can configure them to be only support team there!

If you ever need

[gritty brook]

what’s this

[median fern]

hello

how can i make claim button

[mighty thistle]

Claiming is a Premium feature!

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Configs Editor, all button configurations can be found in the Button Options menu! You can also find their settings under the editor of each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[mighty thistle]

If you purchase Ticket Tool Premium, you will be able to apply and edit the claiming button with this guide!

[median fern]

ok bro how can i make trasfer auto

[mighty thistle]

Transfer an existing subscription?

[median fern]

no

[mighty thistle]

Oh, I'm sorry. What were you hoping to transfer?

[median fern]

tickets auto transfer

when someone colsed the ticket make transfer auto

[mighty thistle]

Are you referring to the transcript?

[median fern]

u can speak arabic?

[mighty thistle]

I cannot, but I will translate, if you'd like!

[median fern]

okay

لما شخص يجي يفتح تكت و يقفلها عايزه يعمل حفظ تلقائي

@mighty thistle

[mighty thistle]

حسنًا، أجل! هذه نسخة مكتوبة. إنها موجودة في

Panel configs > Transcript > Autosave Transcript

It's a premium feature!

[severe basalt]

Can anyone help me

@mighty thistle

[woeful fulcrum]

support ticket

#🎫│make-a-ticket

[severe basalt]

Ok

[charred cobalt]

How do I make my tickets so only my staff team can close the tickets ?

[pseudo ravine]

Hey there! You can head to the Dashboard > Buttons > Close Ticket > Support Team Only >

You should also head to the Dashboard > Command Configs > Close > Support Team Only >

[mighty thistle]

The issue there is the emoji! The text was probably entered incorrectly.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[jade topaz]

@worldly helm So, what is the format. I keep trying but I do not know if it the proper format.

[worldly helm]

<@&ROLE_ID>

[jade topaz]

The &too?

[worldly helm]

Yep.
<#CHANNEL_ID> - Channels
<@USER_ID> - User
<@&ROLE_ID> - Role

[jade topaz]

Thanks for your help!

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 754)

[wanton python]

anyone know how to fix this? ive tried multiple emojis and its never done this before until someone jacked my server and messed it up

[woeful fulcrum]

how doi do this

[devout isle]

what should i do when some server using ticket tool for scam? i can prove it with screenshots.

[weak vine]

I have a feeling that the Forms are broken?
I cloned a Panel and changed basically everything to a different language, different channels/category - now when i wanted to test it, it still shows the previous Language but only in the Forms and it sends me to the wrong Category

[limber portal]

Hiya, when you clone the pane, options such as the category remain the same.

You’ll have to change it to the one you want in the dashboard

[weak vine]

yea, i also changed that - it used to work before with similar setup
i cloned the german panel, renamed and adjusted everything to english and it worked - now i have to make the same thing with greek but doesnt really work properly idk why

[limber portal]

Can I get your server id?

[weak vine]

sure
1106625123945025687

[mighty thistle]

@eager tide Hi, please use this channel for support! The ticket limit can be increased in Panel Configs > Limits! If you’re opening someone else’s ticket, then they’ve allowed you to only open one at a time.

[limber portal]

Apologies but I’ll be a bit busy for 45 mins or so as I have to drive in to work. Please make a #premium-tickets and myself or a colleague will be able to help when available

[weak vine]

no worries! i'll try it and hope for the best 😄

[eager tide]

oh okay, thank you so much for your help!

[iron night]

Gave +1 Rep to @mighty thistle (current: #82 - 14)

[mighty thistle]

For sure, thank you!

[royal citrus]

Hi
I was removed from the group and joined but now I can't generate a new ticket

What should I do now

[shadow hill]

Is there anyway to fix the prefix

Or like change it

[tough vortex]

Is there a way for tickets to automatically delete upon closure?

[worldly helm]

Dashboard > Server Configs > Prefix

[worldly helm]

Hi. Whats the error message?

[royal citrus]

I can't get access to the creator course

[worldly helm]

What do you mean

[royal citrus]

I was removed from the group but when I joined again I wasn't able to get the ticket

[worldly helm]

There is nothing we can do, please add their staff to use the /add command.

[royal citrus]

Okay

[glad perch]

may i ask is there anywhere i can open a ticket ?

[worldly helm]

Yep. #🎫│make-a-ticket

[mellow marsh]

سلام عليكم

ابي مساعده

[floral hatch]

Can someone help me whit the form making?

[umbral pulsar]

Random question but what's the purpose for transcripting tickets?

[limber portal]

Hiya! The purpose is to be able to check back later for the content of the ticket

[umbral pulsar]

Oh cool!

Like I knew it was to save tickets but never knew what the reasoning behind it was

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

^^

[floral hatch]

Nvm i found out myself

[umbral pulsar]

How do you remove a warn from a user?

[worldly helm]

Hey! Not something we can help with as this is not something regarding ticket tool.

[umbral pulsar]

sorry I asked in the wrong server my bad

[terse oracle]

need help lowkey

[humble sequoia]

@terse oracle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[ionic swan]

Solved

Sorry for the ping

[worthy elk]

help

@worldly helm

[stable fox]

Hi

I need help

@mod

@timber kernel

[worldly helm]

Please tell their staff about this issue

[digital pelican]

Can somebody help me please, I have everything setup for my server with the ticket tool however the only one thing i need and cant figure out is when somebody opens a ticket, how do i get the ticket bot to also ping the desired role, example Support team or Internal Affairs team, I've seen it done in other servers but just cant figure out how to.

[mighty thistle]

You can write the mention inside the ticket message!

[digital pelican]

Thankyou, you would be able to Wip up a little instructional text would you?

[mighty thistle]

So what I do is use the role ID. That would be done like this: {ID}
You can also do role name, but I think that’s less reliable. {@Name}
Notice how the name has the at symbol and the ID doesn’t.

Then you go to Panel Configs, and at the bottom you can find quick access to the ticket message. In there, you’ll find message content and embed content. Embeds don’t mention, so put it in the message content!

[digital pelican]

Thank you.

[iron night]

Gave +1 Rep to @mighty thistle (current: #79 - 15)

[mighty thistle]

For sure!!

[mellow marsh]

ابي مساعده

@mighty thistle

ياااااااااااااا هو

[gritty moon]

Help

Says im missing mange roles

@timber kernel

@mighty thistle

[timber kernel]

Please stop pinging staff.

[magic cliff]

dashboard isnt working and the bot is online and i have perms

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hey. 👋
Please refer to

[hoary ocean]

I am trying to help my buddy set up his server, but I cant figure out how to get the "make a selection" button that he has.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[hoary ocean]

If someone could show me how to get this option, that would be amazing

[worldly helm]

Hey there. Please refer to the guide above

[grizzled spoke]

I want to create a ticket

#🆘│community-support
Help me create a ticket

[restive condor]

Hey there! Are you looking to set up Ticket Tool in your server OR open a ticket in someone else's server?

[grizzled spoke]

Yes please

[restive condor]

Which one?

Set up Ticket Tool in your server?

[grizzled spoke]

Yes
DUMP.FUN

Is that what you meant?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

See above ^

[grizzled spoke]

Can't still get it

[restive condor]

What's wrong?

[grizzled spoke]

Select server but nothing I showing

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

See above please ^

[grizzled spoke]

Look what is showed me

[steel basalt]

You have to select the server you want to add the bot into.

You can’t add it into this server… the bot is already here, and in addition, you don’t have permission to add bots here!

[grizzled spoke]

I don't know how to do that sir

[steel basalt]

See where it says “Ticket Tool Support” in the screenshot? Click that.

[grizzled spoke]

It's showing blank

[steel basalt]

Screenshot?

[grizzled spoke]

@steel basalt

That's the screenshot

[steel basalt]

Possibly you don’t have permission to add the bot into the server. It could also be a wifi connection issue.

[grizzled spoke]

What's the way forward?

[ivory flower]

Hi

[nocturne flume]

Hello, does anyone know how I can create a support ticket?

[cedar umbra]

Comment on fait pour activer le ticket sur notre serv ?

[grizzled spoke]

Hello @steel basalt @restive condor

Have just created it

I want to summit my address now
But I don't know how

[steel basalt]

Number 1. Do not ping support staff.
Number 2. You should not need to insert your address to add the bot. You select the server you would like the bot to be added to, and then press authorize.

[grizzled spoke]

Check this out

[steel basalt]

Okay so that’s on the staff within that server to handle your request: Ticket Tool staff do not handle external server inquiries.

You will need to exercise some much needed patience and wait for their staff to promptly handle your inquiry within their server.