🆘│community-support

[worldly helm]

Hey there 👋
There is no way to move all of them into a different category. You'll have to do it manually.

[wild raven]

Alright thanks!

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 716)

[worldly helm]

You're welcome, glad I could help

[wheat frigate]

How can i make the ticket include the message given in the ticket reason? i tried {reason} but that didnt work

[worldly helm]

Hey there 👋
You can use the {create.reason} variable.
Here is a full list of variables --> https://docs.tickettool.xyz/dashboard/panel-configs/variables

[wheat frigate]

Hmmm but create.reason says on description that its for command style tickets, and i'm using a panel

unless the description is innacurate

[worldly helm]

Ohh, are you talking about the form results then? (The results from the Pop-up form?)

[wheat frigate]

Yeah

its very simple, but i just want the reason to be placed into the ticket itself

[worldly helm]

You can use {create.form.x} and replace the x with the number of the question. For example if you want the answer to the 1st Question you use{create.form.1}

[wheat frigate]

I see, thanks!

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏
This server uses a reputation system, so if you think i did good, feel free to do +rep @lias1948 in #📈│reviews

[wheat frigate]

Yup it worked, will do

[foggy hemlock]

If I had the ticket tool to a sever that I am the admin of (but no the owner) what will happen if I leave the server?

[glossy quartz]

it will stay

[foggy hemlock]

I just want to make sure the owner will be able to access everything they need

@glossy quartz

[glossy quartz]

yes just like any other discord bot all settings will stay the same, it will remain in the server

if they have sufficient permissions, they can configure the panels etc. when you leave the server you will lose the access

[foggy hemlock]

👍

[floral quartz]

why i tried on my alt and it says this? why?

whyyyyy

[worldly helm]

Hey. is this while trying to open A Ticket?

[floral quartz]

yes

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[tacit mason]

Hey

Is ticket tool down right now because I have tickets tool gold and it’s not working

It states interaction failed

[worldly helm]

Ticket Tool seems down?
Yes. Please wait for the developers to fix this issue. Look in #📣│bot-news for more informations

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Mar 18, 2025, 8:36 PM

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[worldly helm]

Heyy. Please try again.

[quaint sorrel]

me to

[quaint sorrel]

is it fixed ?

[restive condor]

The bot is slowly coming back for the last few shards, please give it a few more minutes

[worldly helm]

should be, please try again or wait a few minutes

[quaint sorrel]

lets go

[frank creek]

w

[quaint sorrel]

ok il wait

[frank creek]

same

[jade topaz]

when ever i go to close a icket in my server it says "This interaction failed" what should i do

[lime gyro]

I’m guessing everyone is having a problem with opening tickets?

[restive condor]

The bot is slowly coming back for the last few shards, please give it a few more minutes

[wild pine]

Why the bot is not responding?

[restive condor]

The bot is slowly coming back for the last few shards, please give it a few more minutes

[sweet tiger]

yeah...

[lime gyro]

Fair enough

[bright plover]

Hello, is the fact that the dashboard shows that the bot is not on my Discord related to the incident?

[compact coral]

are you a bot

[restive condor]

No

The bot is slowly coming back for the last few shards, please give it a few more minutes

[compact coral]

just using control c a lot

[restive condor]

Possibly, please re-try in a few minutes 😄

[livid wadi]

Hay problemas con el ticket?

[cloud pawn]

guys im inviting my bot to my server but its not saying its joined on the dashboard

[restive condor]

The bot is slowly coming back for the last few shards, please give it a few more minutes

[cloud pawn]

how long

[burnt panther]

what happened?

[worldly helm]

The bot is slowly coming back for the last few shards, please give it a few more minutes

[restive condor]

Ha habido unos problemas, ya está todo solucionado. El bot volverá a estar funcional en unos minutos

[short knoll]

shards?

[frosty minnow]

Im still running into issues with the ticket tool on my server

[willow vale]

it says to invite the bot in my server when it's already there

[cloud pawn]

yeah i got the same problem

[worldly helm]

Yeah, where your server is hosted

[restive condor]

The bot is slowly coming back for the last few shards, please give it a few more minutes

[covert swallow]

Just wait a few more minutes

[short knoll]

ohh

[willow vale]

I cannot open tickets aswell

[cloud pawn]

what is a "few"

[restive condor]

Depends on your shard. Please be patient

[pseudo imp]

Okay

[frank creek]

i think it means a few

[vocal pewter]

i think we all have the same problem

[pseudo imp]

👍

[frank creek]

just wait patient like a good boy!

[scenic plinth]

There are 4 shards/servers coming online. You all will just need to wait a few minutes, we have no exact ETA on when those will come online.

[pseudo imp]

??????,

[frank creek]

they are working very hard

[cloud pawn]

who are you?

[covert swallow]

We cant give an exact answer because we don't know, its a large startup process that takes time

[frank creek]

im jp 😭

[pseudo imp]

Alright

[viral vapor]

does anyone know why tickets don’t work?

[restive condor]

The bot is slowly coming back for the last few shards, please give it a few more minutes

[bright plover]

For me, the dashboard shows again that the bot is on my discord, just now 🙂

[jade topaz]

Fixed for me, please wait a few minutes and retry.

[frank creek]

🤦‍♂️

Just wait guys

[viral vapor]

gang I just joined

[ionic path]

the bot had an outage and is now slowly coming back, thanks for your patience.

[iron night]

Gave +1 Rep to @viral vapor (current: #376 - 1)

[frank creek]

what does this mean

[viral vapor]

idk

[bright plover]

Can we expect a new down? Or can we announce to those concerned that the system is up and running for good?

[covert swallow]

Wait till you confirm your shard is running (aka you can open a ticket)

[bright plover]

Because currently on my Discord everything works again, but I want to be sure before reopening my tickets 🙂

[ionic path]

it's the reputation here in this server that gets triggered by certain keywords, in this case accidentally.

[runic geyser]

Broken

[covert swallow]

You should be good to go then

[ionic path]

hey there! the bot recently had an outage and is slowly coming back, you can expect it to be online in a few minutes.

[lament vessel]

is that somethin ticket side or discord?

[bright plover]

Thanks 🙂

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 377)

[covert swallow]

Im not sure of the root cause at the moment

[severe rain]

hey

[severe rain]

oh

[willow vale]

same problem

[worldly helm]

The bot is slowly coming back for the last few shards, please give it a few more minutes

[fleet rose]

Do we beed to update our bots, or it will come back itself?

[solid stream]

We're about half way back online, we ran into some issues during the reboot that required the process to be restarted - extending the ourage.

[lament vessel]

sed :/

[solid stream]

There's nothing you need to do, once it's finally back online on our end, it will just start working.

[fleet rose]

Amazing

[gleaming mason]

my bot completley bugged do i have to do everything again ?

[worldly helm]

Nope, there is just an outage right now

[gleaming mason]

thanks @worldly helm

[quick plume]

Why can't I manage my server? It's like it's not logging in. Is it a bug?

[restive condor]

The bot is slowly coming back after the outage, please give it a few more minutes
-# 63% of servers Recovered

[gleaming mason]

if i kicked it and make it come back in my serv do i have to setup it back or nah because the pannel aint deleted ?

[restive condor]

Everything is saved on the Dashboard. Kicking the bot probably won't do much

Just wait

[fading coyote]

why is bot down?

[gleaming mason]

okay thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2197)

[restive condor]

The bot is slowly coming back after the outage, please give it a few more minutes
-# 64.5% of servers Recovered

[woven cove]

Ty guys!
Amazing work from you guys.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2198)

[compact turtle]

Hello, when I run the app I get the error "Application is not responding". How can I fix this?

[restive condor]

The bot is slowly coming back after the outage, please give it a few more minutes
-# 65% of servers Recovered

[compact turtle]

Okay, thank you very much.

[random echo]

Thanks Dan 🙏🙏

[vale panther]

he guys dose anyone know if the toicket tool is down? am hsvinga few issues

[restive condor]

The bot is slowly coming back after the outage, please give it a few more minutes
-# 70% of servers Recovered

[vale panther]

nws mate

[candid swallow]

What happened? DDoS?

[gleaming mason]

when does it come back ?

[worldly helm]

A simple bot outage

[restive condor]

The bot is slowly coming back after the outage, please give it a few more minutes
-# 78% of servers Recovered

[quick plume]

Why can't I manage my server? It's like it's not logging in. Is it a bug?

[restive condor]

The bot is slowly coming back after the outage, please give it a few more minutes
-# 84.5% of servers Recovered

[quick plume]

Ok

[dusty marsh]

There is a problem with the bot. I can't open or close a ticket. What is the solution?

[random echo]

.

[restive condor]

The bot is slowly coming back after the outage, please give it a few more minutes
-# 88.5% of servers Recovered

[dusty marsh]

Sorry for the inconvenience. Thank you.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2199)

[terse orbit]

Sometime i have this problem what a solution ?

[restive condor]

The bot is slowly coming back after the outage, please give it a few more minutes
-# 93.5% of servers Recovered

[quick plume]

I hit the invite button, accept everything, and it still doesn't show up as manager. I've tried others without people or anything, and it still works. Either that's why, or it has nothing to do with it.

[trail yarrow]

Is there an estimation of how long the bot will take for it to come back completely online for all servers?

[restive condor]

The bot is slowly coming back after the outage, please give it a few more minutes
-# 96.5% of servers Recovered

100% recovered

[slim cliff]

Whenever i open a ticket it opens it 2 times?

[restive condor]

Hey there! Could you screenshot that please

[fresh pumice]

Hi

Speak Arabic please

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[iron vapor]

yo, how do i make it so when the ticket gets created the bot pings a role like staff role?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[restive condor]

Please try now 😄

[river sierra]

Hi all, I apologize in advance for the possibly stupid question, help if anyone knows how to configure the support tickets to look like this:

I want to do the same on my server

[restive condor]

Hey there! Ticket Tool doesn't support forum channels for tickets unfortunately

[river sierra]

Can you please tell me what can be used to do this?

[restive condor]

You can't use Ticket Tool to do tickets in there unfortunately

[iron vapor]

how do i make it so specific roles can see the tickets?

without having the administrator permission?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

See above ^

[iron vapor]

i did

they still cant see the tickets

[restive condor]

Are you testing this with a brand new ticket?

[iron vapor]

yes

[restive condor]

Was that ticket opened through the same panel you applied the changes in?

[iron vapor]

yes

they all have staff as support team role

i made sure before the panel message got sent

[restive condor]

Could I get your server name or ID please

[iron vapor]

1301571362313211954

[restive condor]

Are you sure they don't have access? How are you testing this?

[iron vapor]

sorry i just figured out

i only did it on the support category, my apologies!

[restive condor]

No worries, glad to hear it works now! 👌

[hard jacinth]

yo dan how to make blacklist ticket

or ticket ban

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[restive condor]

See above ^

[hard jacinth]

ty

[restive condor]

[jade topaz]

Hello can someone help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I need help with adding an age verification ticket to my server

@obtuse kraken

[jade topaz]

I see you helped someone else above would you mind helping me too

[restive condor]

Hey there! See below how to set up Ticket Tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Then see below how to set the channel permissions in order to prevent your members from accessing other channels but the ticket channel

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[spring barn]

I added the bot to a server and it doesnt show in the https://tt.bot/dashboard

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[spring barn]

Thank you! it worked!

Thankts @restive condor

[restive condor]

[grizzled condor]

Necesito ayuda

[restive condor]

Hola, cómo puedo ayudar?

[mellow root]

Hey, I was wondering why when i click the edit ticket message or the closing message It doesnt work

to be clear im talking about the top two big green buttons

[dusty mica]

how to fix this?

[frosty imp]

need to set a category for the tickets to go

[dusty mica]

what section?

i dont get it srry

[frosty imp]

says it at the top, Category

[sullen crag]

hello i want to change button with list

[dusty mica]

like this?

[frosty imp]

looks better to have a closed ticket category as well

[sullen crag]

how to do select topic ticket creation?

[daring bluff]

Hey, how do I go about making a specific ticket category accessable by a specific role but also make it so that role only has access to that category not others

[molten pond]

Good day, I need help im setting up a ticket but then It won't sync on the website even when all permission needed was given

[dusty mica]

how to give permission to close ticket?

[molten pond]

then when syncing its like this

[molten pond]

WHy does mine Permission leve: 0 is there any way to solve this?

[frosty imp]

wdym

[daring bluff]

I need certain people to handle specific tickets but not others. I would prefer they didnt even see the other tickets

So basically need to give X role perms to answer a specific panel without giving them access to every panel

[restive condor]

#🎫│make-a-ticket

[restive condor]

#🎫│make-a-ticket

[restive condor]

#🎫│make-a-ticket

[restive condor]

#🎫│make-a-ticket

[frosty imp]

you have a fuck ton of roles

just had to say that

[frosty imp]

make a role and add it to the category of the tickets that you want them to see and give it to the person you want to have access to the category

idk if that made sense

[void meteor]

Hello

[void meteor]

any advisor is here ?

[frosty imp]

like this, just add the role to the category

[frosty imp]

not an advisor but i can probably help

[void meteor]

Alright. how i can add this ticket to my channel

[frosty imp]

wdym

[void meteor]

?

[harsh igloo]

hey guys so im having an issue with my tickets not going into there correct category the support tickets still go to there correct category but my order tickets are just popping up above and idk why i have the ticket set to go into that category they just arent for some reason

[autumn nymph]

how do i add a logo under the panel for ticket

[leaden thicket]

i tried adding my backup key but it keeps saying missing permission

[slow torrent]

At footer?

[proven berry]

is it possible to schedule when to close a ticket (e.g a command that allows you to close a ticket in X amount of time if the user doesn't respond)

[leaden thicket]

can anyone help me some of my roles cant see the ticket catergories

[leaden thicket]

dead chat

can smn answer me

i cant wait any longer

[silver vessel]

anyone?

[normal hinge]

Try this

Ticket Tool is missing the SEND MESSAGES permission for that channel

Right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > Send Messages

If not try /debug and send results and wait for support to see

[leaden thicket]

can you help me if possible

can anyone help me some of my roles cant see the ticket catergories

[normal hinge]

Sure whats it

One sec

[leaden thicket]

like i made new moderation roles

but they cant see ticket categories nor channels

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 19, 2025, 4:13 AM

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[normal hinge]

@leaden thicket i think thats everything you need to know for roles

[leaden thicket]

i did that but they still cant see

[rough peak]

errrm how do i delete a pannel

that isnt assigned to a channel

do i need to assign it to delete it from the panel list

nvm im an idiot

[near knoll]

Everytime I try to verify it says Interaction failed 😕

[serene zodiac]

Hlo

When I create a ticket its automatically delete the inside message.

Like getting notifications but when open the ticket the text was not visible

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[leaden thicket]

anyone willing to help me?

no one is willing to help me💔

[serene zodiac]

#🎫│make-a-ticket

[halcyon depot]

Does anyone know how I can reset the ticket number? I have a few tickets already that I tested and I'd like for it to be reset when I release it for everyone

[worldly helm]

Hey there!
Dashboard > Panel Configs > Click the blue SET COUNT button.

[halcyon depot]

TY

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 718)

[worldly helm]

[full marlin]

Hey, can I add the bot to a custom message through webhook instead of a panel sent by Tickettool?

[fluid locust]

Unable to save transcript: Transcript failed to save to ⁠transcripts Transcript channel #transcripts missing permission

[fluid locust]

It worked on ticket-0001, but not ticket-0002, how do I fix this?

[worldly helm]

Hey there. You can't use webhooks, sorry.

[worldly helm]

please try doing the /debug command in the transcript channel.

[reef lava]

is there anyway to setup the tickettoo so it sends an answer from a form in the chat.

E.g Form Q: Whats your name?
A: X

@xxx thank you for opening a ticket X what can I do for you

[worldly helm]

You can use {create.form.x} and replace the x with the number of the question. For example if you want the answer to the 1st Question you use{create.form.1}

[royal pawn]

ฉันต้องการยืนยันตัวตนผ่าน SMS แต่ไม่ว่าจะรอนานแค่ไหนก็ยังไม่ได้รับ OTP จะใช้เวลานานแค่ไหนจึงจะมาถึง?

[tame bobcat]

would it be possible to add more buttons next to close ticket?

[worldly helm]

Hey. What button for example?

[tame bobcat]

If a moderator needed an admin, press the admin button and it would rename the ticket to admin-#

[worldly helm]

That's not possible.

[royal pawn]

ฉันต้องการไปช้อปปิ้งที่แผงลอยริมถนน เลยต้องการใช้การยืนยันตัวตนผ่าน SMS แต่ฉันไม่ได้รับ OTP แม้ว่าฉันจะกรอกหมายเลขโทรศัพท์แล้วก็ตาม...
ไม่สามารถยืนยันตัวตนผ่าน SMS จากญี่ปุ่นได้หรือไม่?

[worldly helm]

Hello.
Is this regarding the Ticket Tool discord bot?

[royal pawn]

No, that's not true. I need SMS authentication to shop at street stalls, but I can't do it, so I'm in trouble.

[worldly helm]

We can‘t help you then. This is a support server for the discord bot. We also don‘t know where u should go

[loud mulch]

how do i give somebody on my staff team permission to close claimed tickets?

[torn wren]

I'm not able to ping ticket support when a new ticket is created

[wary warren]

should I give any bot when add them to my discord server administrator???

[somber idol]

guys application didnt respond error?how do i fix

[foggy flame]

الو

السلام عليكم

هل يوجد احد استطييع التكلم معه لدي مشكلة في البوت

ارجوكم

anoyone speak arabic -_-

-{=-=

[somber idol]

speak english instead

[foggy flame]

oh

okk

-+++++_+

my server it,s broken i want ticket

-__-+-

[bold vigil]

how come even though i have a automation set up for the set category, it refuses to run in that specific category yet it will run in others?

[long fractal]

تفضل

[floral quartz]

What do i do if other playwrs font have permision but i do im the owner but my members dont why?

???

[jade topaz]

i need hep, i cant claim a ticket as a owner , do anyone know how to do that as i started using this bot in our server 1 month ago

[humble sequoia]

━━ Lost Hindustani Gamer's inquiry has been moved to a ticket ━━

[thorn cypress]

Who tell me why?

[worldly helm]

Heyy there 👋
Any error messages?

[worldly helm]

Heyy. Please try doing the /debug command

[floral quartz]

This

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[worldly helm]

Please #🎫│make-a-ticket

[thorn cypress]

It tell me the same

[worldly helm]

The bot is missing the View Channel permission for that Channel.

[worldly helm]

Heyy. Please try doing the /debug command

[thorn cypress]

Thanks

[worldly helm]

You could as it makes things easier. It only needs these following permissions

[floral quartz]

Still not

[worldly helm]

Please send a Screenshot of the settings I told you to check.

[stone turtle]

Why does it say this application did not respond when I try to setup the bot?

Please help

@worldly helm

[worldly helm]

The bot is missing permissions make sure it has all of these

[stone turtle]

Tysm

[floral quartz]

can anyome come to call its very hard to explain and they could help me?

[worldly helm]

Sure > https://discord.com/channels/509192800865353738/1070106933115240448
give me a minute

EDIT: Issue was solved

[icy oyster]

hello

can you help me guys

my wallet

uh no, not my wallet

my server don't show in dashboard ticket tool?

[storm ridge]

how to get 2 button in amone panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey there. ^^

[worldly helm]

Heyy. Please refer to the guide below.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[icy oyster]

mmh, these options didn't help, I still can't see my server on the dashboard....

im owner yes

[worldly helm]

Please log out and log in again.

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[worldly helm]

Refer to this ^ before attaching one.

[icy oyster]

somehow it has to work

ty

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏
This server uses a reputation system, so if you think i did good, feel free to do +rep @lias1948 in #📈│reviews

[icy oyster]

uh, wow why such a big message for just one rep?

but ok

[foggy hemlock]

Can I make custom fields that the user has to fillout when making a ticket? I want them to click creat ticket and then have to put in say their Name, email, etc

[pale sapphire]

Why ?
id server : 954794823741767800

[icy oyster]

use forms option

[worldly helm]

Correct, here is a guide

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Heyy. Do you have access to the Dashboard?

[icy oyster]

is there a way to be a staff member around here?

[pale sapphire]

No , my friend

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[worldly helm]

^^

[icy oyster]

ty

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 720)

[worldly helm]

Please send him this text:

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[foggy hemlock]

Is there a way to have the ticket name be named after the user who created OR have it named after an answer in the form option?

[worldly helm]

Hey there. That‘s a premium only feature.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[foggy hemlock]

👍

[foggy flame]

هل يوجد أحد هنا

؟،؟؟؟ انا اريد المساعدة

[worldly helm]

Hey.
How can I help you?

[foggy flame]

I want help

I want setup the ticket

I don't know how to do this

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please refer to the guide above ^^

[foggy flame]

Can you join my server and setup pls

I can't

[worldly helm]

That is not something we do here.

We assist, not do it for you.

[foggy flame]

My English it.s not good can you speak Arabic

Can you speak Arabic

??

[worldly helm]

هذا ليس ما نفعله هنا. نحن نساعدك، لا نفعله نيابةً عنك.

[foggy flame]

Hey my friend ??

انا اعلم لاكن لا أعلم كيف استطيع ان اعمل هذا

انا اريد ان تدخل إلى سيرفر فقط وبعدها تخرج

[worldly helm]

As I said, I am not going to join your server and set-up the bot.

[still lava]

lias1948

From English (EN) To Arabic (AR)

كما قلت، لن أنضم إلى الخادم الخاص بك وأقوم بإعداد الروبوت.

Translation requested by Lias [Ping on reply] from Flag-Reaction Feature.

[foggy flame]

🥲 حسنا سوف احاول شكرا على مساعدتك

[worldly helm]

على الرحب والسعة

[foggy flame]

Wait I have question you translate ???

Or what ????

[worldly helm]

What do you mean?

[foggy flame]

What

انا اقول هل انت تترجم العربية إلى الانجليزية

[topaz stream]

guys it’s not letting me choose the same ticket

[pseudo ravine]

Hey there! Each dropdown option requires a separate panel

[broken fulcrum]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[broken fulcrum]

what to i do i have a ticket in my server before it said category issue error

[pseudo ravine]

Hey there! Could you please send a screenshot of this error?

[pseudo ravine]

Your category has too many channels. You will need to delete some tickets in the category before new ones can be created

[broken fulcrum]

explain step by step what to do plz

[pseudo ravine]

All you need to do is close and save the transcripts and delete the tickets in your #support category

[topaz stream]

So i made it so a drop down button will bring you to a forum menu, but when you submit it the staff can’t see what you wrote inside the menu, how do i fix this?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[topaz stream]

i know how to make a forum but how do i make it so the info the user wrote will also appear in the ticket?

Ohh

ik now

[broken fulcrum]

i closed the ticket is that what i was ment to do ?

i never use discord and this is my first time

[pseudo ravine]

If the ticket got deleted, then yep

[broken fulcrum]

AND NOW WHAT DO I DO

[pseudo ravine]

New tickets will be able to be created

[broken fulcrum]

ok thx

[plucky canyon]

Can someone help me set up ticket?

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[ornate bone]

claim button available for free verision ? or we have to buy membership ?

[worldly helm]

Hey there!
Claiming is a premium only feature

[graceful crane]

Hey, can someone please help me?
So, I'd like to be pinged when someone opens a ticket. How can I do that?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[graceful crane]

Thx bro

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[graceful crane]

And how can I do if, for example, someone Press the category Replace then the ticket is also called that. How can I make the ticket channel also called that

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[graceful crane]

Thx

[pseudo ravine]

[graceful crane]

Unfortunately I can't find it

Oh i found it

[tulip sigil]

how fix it?

[cyan belfry]

Why does the claim button not show up when your create a ticket?

[worldly helm]

Hey there. 👋
Claiming is a premium only feature.

[worldly helm]

Hey 👋
Please #🎫│make-a-ticket

[plucky dock]

Hello, my wallet has been hacked. Is there another wallet?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dusky citrus]

Whats the ticket limit that can be opened

[restive condor]

Hey there! By default, it's 1 per panel but this limit can be changed

[dusky citrus]

Sorry i meant to say like how many tickets channels can be opened in the server

[restive condor]

Discord only allows up to 500 channels per server at once, as long as you stay within those limits, you can open as many as you'd like

No limits if using threads

[frank tartan]

Hello. What should I do if the ticket deletes messages?

[restive condor]

Hey there! What exactly do you mean?

[frank tartan]

A person writes a message, but the ticket immediately deletes it.

[restive condor]

Immediately after somebody sends a message?

[frank tartan]

Yes

[restive condor]

Does Ticket Tool send any message in the ticket once that happens or does the channel just delete?

[frank tartan]

A person writes a message and it is deleted from the ticket and that's it.

[restive condor]

Ah, please check your Server Settings > Audit Log

It's most likely another bot deleting the message

[frank tartan]

Now

I'll definitely check it out thanks

[charred maple]

I had very experiences and I'm 17 years old, I would like become ST in Tickets Tool.
I can really help, I can?

[worldly helm]

Hey!
What do you mean "ST" ?

[charred maple]

Hey! I mean Support Team.

I know application is closed.

[worldly helm]

The applications are currently not opened but you can still help out in this channel as best as you can.

[charred maple]

But is my dream, and I can really help.

[charred maple]

Okay.

[charred maple]

Do you know when they will open?

[worldly helm]

Nope, sorry!

[charred maple]

Is okay this could be far to your duties, I understand you, thanks for support, bye!

[maiden rapids]

Is there any way to get to deleted ticket? Like logs on site or smth

[worldly helm]

Hey there 👋
The only way to access deleted Tickets is via transcripts.

[maiden rapids]

Can I get the transcripts for the tickets on the site?

[worldly helm]

Nope that is not possible.

[compact hearth]

Yo

[grizzled silo]

Hi how can I redeem my keys to see my order

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tawny imp]

I see a ticket tool premium free trial feature. When I hit activate does it send the ticket tool premium bot to the sever or do I need to put a credit card in or sum

[restive condor]

Hey there! You need to invite the bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[tawny imp]

I got the ticket tool bot (regular) in the server

[restive condor]

You need to invite the premium bot, if you wish to use the premium bot

[tawny imp]

For the free trial?

[restive condor]

Are you looking to use the premium bot during your trial?

[tawny imp]

Well not currently no

But I was gonna see how it is with the ticket tool premium bot first for 1 week (the trial)

[restive condor]

No worries then, premium features can be used through both

No, a credit card is not required to enable the trial

[tawny imp]

Alright ty

[restive condor]

If you're having trouble enabling premium features, use the button above your server name please

[stark hawk]

anyone know if i can somehow copy and passte my ticket tool for a different server

[restive condor]

Hey there! Yes, see below please

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[stark hawk]

appreciate you

[restive condor]

[slender crescent]

Is the ticket tool dashboard online down?

I cant seem to interact with anything

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[potent robin]

where can i do this?!

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[potent robin]

i want to make the picture not drop-down

picture like this

[restive condor]

Adding images to your embeds is a premium feature

[potent robin]

okay

[trail yoke]

How to become a admin?

@restive condor how to become a admin

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[devout temple]

How do you add a clear selection button?

[pseudo ravine]

Hey there! Are you asking about clearing the selection of what was picked?

[devout temple]

Yes

[pseudo ravine]

Unfortunately that's not possible

[devout temple]

Hmm I have seen people do it

and how do I change the green color?

[pseudo ravine]

Do you have a premium subscription?

[devout temple]

yup

trial 😄

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[devout temple]

Any way to change this text? The create ticket one

[fleet robin]

why bot ofline? @scenic plinth

[pseudo ravine]

You can head to the Dashboard > Buttons > Create Ticket > Button Text

Make sure you do that for all of your panels

[devout temple]

and how do I change the

"to create a ticket use the create ticket button"

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel you're running commands in

[pseudo ravine]

This embed shows how to

[devout temple]

where is dashboard and all

[pseudo ravine]

The website is the dashboard

[devout temple]

ok then where is buttons

xD

[pseudo ravine]

Under General Ticket Options

[devout temple]

wow im blind

Uh now I need really big help xD

I have 3 sections, Create a Ticket, Support, and License redemption and I want the name at the top to say Create a ticket and I want 2 buttons Support and License Redemption how do I do that

[polar hedge]

The bot is completely unresponsive in my server other mods tried using it and it just says “The application did not respond” how do i fix it?

[devout temple]

Ahhh there is a option that says Show this button! great

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel you're running commands in

[polar hedge]

Ah thanks seems like one of my mods messed around w the permissions thanks!!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1194)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[devout temple]

yo sorry jstitch

where do I change the color of the green I cant find it

[devout temple]

sorry how do i get rid of this again? xD

[pseudo ravine]

Ah sorry, wrong place

But it's for the Panel Message

[devout temple]

got it

and now how do I edit what the ticket-4186 says? I want it to say Support - 4186

oop got it

[frozen cradle]

I put the Ticket Tool on my server and I go to the website and it appears that the server is not there

[trim ibex]

Yo

@frozen cradle can u help

@devout temple

@pseudo ravine

[devout temple]

When a thread ticket gets open in my server, the user can not type in it.

[pseudo ravine]

Please ensure your users have the “Send Message in Threads” permission in the parent channel

[heavy bay]

@restive condor

sorry just wanted to see what bot sends that message

@restive condor

[pearl nest]

how do i move where the tickets go into?

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[austere forge]

Refer to the embed above please

[wintry fjord]

how do I get the time command for the time right I am in? I want to use it for ticket tool and it should said the time that it opens

[austere forge]

You would have to use the variable <t:{time}:R> which shows a reletive timestamp to that user of ticket creation

Here is an example of when a ticket is opened

[wintry fjord]

{time}

oh... thank you

[austere forge]

No problem!

[wintry fjord]

how about mention for certain id role?

it was some kind of <@> thing but I forgot..

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please

[hazy dune]

Is there a way to see the past tickets you created in servers that use the ticket tool

[timber kernel]

Only if there are transcripts available. Otherwise not.

[smoky otter]

Hey im probs just blind but i cant seem to find the setting to allow people to open more than 1 ticket ?. Could anyone direct me please Ty !

[worldly helm]

Dashboard > Panel Configs > Limits

[smoky otter]

Thank you !

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 721)

[smoky otter]

Yeh im just blind omd

[pale sapphire]

Why?

[pale sapphire]

id server : 954794823741767800

[austere forge]

Are you the owner of the server or just a regular member trying to create a ticket?

[pale sapphire]

Yes i am owner

[austere forge]

Dashboard > Panel configs > Buttons > Create Ticket - Support team only Disabled it

And delete your MEMBER role in the Disabled roles field, otherwise your members won't be able to press the button.

[brittle bluff]

will switching to premium ticket tool bot reset any swttings?

[mild lion]

Help pls

[humble sequoia]

━━ 𝐌𝐚𝐣𝐞𝐬𝐭𝐲👑's inquiry has been moved to a ticket ━━

[austere forge]

No, all your settings are saved on the Dashboard

[midnight onyx]

What does {time} do?

[austere forge]

This sends the current Unix time in seconds
If you want to display the current time you should use the variable <t:{time}>

[icy oyster]

stupid question but can i change the colour of the buttons???

@austere forge

[austere forge]

Dashboard > Panel configs > Buttons - Edit button > Button Color

[icy oyster]

no option for colour yellow or pink ?

[austere forge]

Due to limitations Discord, no

[icy oyster]

ok ty

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 900)

[austere forge]

No problem!

[fossil flower]

كيف اعمل استلام تكتات و حذف تلقائيا

How do I receive tickets and delete them automatically?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fossil flower]

How do I receive tickets and delete them automatically?

[austere forge]

You already have a ticket open, please wait while our team answers you

[fossil flower]

I want to know quickly, please

I use translation, it doesn't matter, just tell me

[fiery quarry]

¿Cómo lograr que las personas escriban su propio motivo cuando crean un ticket?

[humble sequoia]

Formularios Pop up

Un Formulario de Discord permite al usuario responder a preguntas individuales en un Formulario emergente, el cuál posteriormente muestra las respuestas en el mensaje del ticket. Esto puede ahorrar tiempo si ya sabes que preguntas quieres preguntarle al usuario de antemano.

¿Cómo Configurar los Formularios? / Configurar Formularios

Los formularios pueden ser activados en Panel Settings > Form Options > Edit Forms Option. Te aparecerá una ventana nueva, desde ahí puede activar y editar tu propio Formulario.

Opciones del Formulario

Puedes añadir hasta 5 preguntas en el formulario de Discord. Esto es una limitación de Discord. Cada pregunta puede tener su propio texto de marcador (placeholder) en el campo donde se introduce la información, un mínimo y un máximo de contenido, multiples líneas, y también la opción de que responder a la pregunta sea obligatorio.

Opciones

Question Title ➞ Tu pregunta va aquí
Question Placeholder ➞ El texto de marcador (placeholder) en la campo de escritura
Required ➞ Si es activado, el usuario deberá responder esta pregunta, para someter el formulario
Multi-Line Input ➞ Le permite al usuario escribir multiples líneas
Minimum and Maximum Input ➞ Establece un valor mínimo y máximo de caracteres para el usuario.

¿Cómo Mostrar las Respuestas? / Mostrando las Respuesta

Para mostrar las respuestas del usuario, debes activar Auto display form results on the ticket message as an additional embed - Esto añadirá las respuestas en un embed adicional* (op.)

Si no quieres un segundo embed, ves a tu Panel Configs > Ticket Options > Edit Ticket Message. Puedes usar la variable {create.form.x} y reemplazar x con el número de tu pregunta. Por ejemplo, la respuesta a la Pregunta 5 puede ser exhibida con {create.form.5}

[worldly helm]

Hey 👋 ^^^

[plucky sapphire]

Dammit u was faster

[fiery quarry]

Gracias @worldly helm

[worldly helm]

De nada

[velvet umbra]

How do i add so people can claim tickets?

[worldly helm]

Hey there!
Claiming is a premium only feature.

[velvet umbra]

Oh, okay. Thanks for the fast answer

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 722)

[worldly helm]

You're welcome, glad I could help

[velvet umbra]

And how do u make so every time a person opens a ticket a role gets tagged, for example {user} pings the user that opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Please refer to the guide above ^^

(next time please ping reply to me)

[fossil flower]

How do I receive tickets and delete them automatically?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[strong mural]

@humble sequoia

[bright tusk]

Hi! Does anyone know how to stop the bot from overflowing? We didn't have this previously.
We want a category to have a max of 40 tickets open at a time, so we set the limit to 40. Then when it has reached 40, the tickets continue but appear above all categories category less.

[nova forge]

Why say this please I want help this is my server ??

[restive condor]

Hey there! Could I get your server name or ID please

[restive condor]

Hey there! So you're trying to limit it to 40 tickets for that panel? Or add additional categories?

[nova forge]

Ok coming DM

[restive condor]

No, DMing staff is against the server rules

I just need your server name or the ID

Feel free to #🎫│make-a-ticket if you don't want to post it here

[bright tusk]

Limit! They should not be able to make any more tickets that belong to that specific category

[nova forge]

1350098073161826314

[restive condor]

Dashboard > Panel Configs > Limits > Open tickets all users

This would only apply to a specific panel though, so if you have multiple panels going to the same category, this wouldn't work

[bright tusk]

Yes so that is set to this. But then the tickets still appear above our categories

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button > Please disable Support Team Only

[restive condor]

How many channels are currently in your category?

Discord only allows up to 50 channels per category

[errant kernel]

Hello everyone, I need a solution for tickets on my server, where only the member who opened the ticket and the staff can see the ticket, and if necessary another member can see the ticket and it would have to be marked on the ticket, could someone help me with this?

[bright tusk]

There were 40 in the category, the rest showed up above the other categories

[restive condor]

So there are no non-ticket channels in that category?

[bright tusk]

Oh sorry, yes one! But that shouldnt add haha

[restive condor]

Hey there! By default, only the ticket owner should have access to tickets. Let me know if that's not the case, let me know.

See below how to give your team access though

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[nova forge]

Ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2210)

[restive condor]

Are tickets still being created outside?

[bright tusk]

Now i disabled the button but before yeah

[restive condor]

Could I get your server name or ID please

[bright tusk]

Ill make a ticket :)

[restive condor]

Alrighty!

[errant kernel]

Currently on my server everyone can read and comment on tickets, and I would like to make something more private so that other members do not know the content, only me and the staff of my server, and eventually mark the member who the ticket was opened against.

[restive condor]

Dashboard > Panel Configs > Permisssions > Everyone Role Permissions (Edit Opened) > View Channel

[errant kernel]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2211)

[restive condor]

No problem!

[brazen heron]

i want xtream code. where can i get it.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[midnight onyx]

Uhh me wanna do a ticket tool for my server but it keeps asking me for my email and i cant avoid it? what should i do??

anyone can help??

[pseudo ravine]

Hey there! Ticket Tool asks for your email in case you purchase a subscription, so it can be tied to your account

[midnight onyx]

Ohh!! but i dont want it to know my email tho...

[pseudo ravine]

If you wish to invite Ticket Tool to your server, you'll have to authorize the bot, which will give your email. The only thing it's used for is regarding subscriptions

[midnight onyx]

okay fine.

[pseudo ravine]

Thanks for choosing Ticket Tool!

[fresh pumice]

@pseudo glen

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[placid flame]

i tried to add the ticket bot in server and when i invite it it tell me succses but still can't see it

[low crag]

You checked the member list in server settings, right?

[warped field]

I wanna verify in a server but I don't know how to tell the bot what verification method I'm using I'm really confused and I've tried almost all the commands.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[warped field]

What

[pure niche]

ti

[worldly helm]

Hello 👋 How can I assist you today?

[mighty kelp]

I'm unable to create the ticket too. No server

[placid flame]

Yes

[untold shore]

hi, is there a fix to stop new tickets from combining with my older tickets? everytime a new ticket openes it combines with the last ticket open?

[pseudo ravine]

Hey there! Please ensure you have Storage Mode disabled

Dashboard > Server Configs > Server Storage Options > Storage Mode Enabled >

[untold shore]

ah, thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1198)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[random parcel]

Brazil?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[true kiln]

why cant i edit the message content when making a new panel? 😭 also, the red diamonds, thats for premium users?

[pseudo ravine]

Hey there! You'll need a premium subscription for that server if you'd like to edit the Message Content of the Panel Message

And yes, the red diamonds indicate it's a premium feature

[true kiln]

7 day trial doesnt count?

wanted to give it a shot before paying, but im not able to access any of those features 😦

[pseudo ravine]

Please click on the Sync button that's above your servers name and icon

[true kiln]

nevermind, yea its working now im sorry!

[pseudo ravine]

No worries, glad I could help! Thanks for choosing Ticket Tool!

[foggy hemlock]

Is there a way to pause my current ticket system. I want to keep all the setting in place just temporarily pause it so users cant create new tickets

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[foggy hemlock]

thx

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1200)

[brave nacelle]

Hello, does anyone know where I modify this msng?

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @foggy hemlock (current: #376 - 1)

[pseudo ravine]

Hey there! Unfortunately it's not possible

[brave nacelle]

:/ tsym

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[azure trench]

#🎫│make-a-ticket

[merry loom]

can i get some help please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[stark hawk]

hello guys, i am just curious as to how to make the ticket names support-persons username, i did Support-User which just did their id not user.

[pseudo ravine]

Hey there! You can use the {ticket.owner.name} variable

[sturdy light]

New to server building

Finalising some final things before launch

Got ticket tool into my server

However I’m struggling with commands etc

I’ve made a separate channel for “make a ticket”

What do I then do to make ticket tool functional in that channel

[pseudo ravine]

Hey there! Please refer to the 3rd embed below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[distant stratus]

hello guyz, how i can see a tutorial how to use this Aimbot for Apex, it didnt works :S

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[distant stratus]

how can i activate it? i see this on my screen and press enable

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[distant stratus]

hello guyz, you knoiw how to activate apex bot ? in game any button? i see this screen for this bot but cant enable it.

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[calm holly]

Hey! Is it possible to add a dropdown button to an already existing embed?

[pseudo ravine]

Hey there! If Ticket Tool sent the panel message, then yep

[calm holly]

Is there a way to get the embed that I made and use it has the panel message?

[pseudo ravine]

Unfortunately this isn’t possible

[calm holly]

Damn.

[pseudo ravine]

Sorry about that

[weak thistle]

How to make a multiple selection ticket panel?

Ive created 6 panels on dashboard

Only 1 is getting sent or updated

[worldly helm]

Heyy.
Could you send a video of that please?

[weak thistle]

No

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Please refer to this then^^

[vapid marten]

Hi! How do i take away permissions for people to close the tickets? I would like it so only the support team can close them and not members

[worldly helm]

Hey 👋
Dashboard > Panel Configs > Buttons > Close Ticket > Support Team only
Same goes for:
Dashboard > Panel Configs > Command Configs > Close Ticket > Support Team only

[late knot]

where is the arabic support channel

[worldly helm]

Heyy there! You can ask in this channel in every language.

[plucky shard]

Hello guys, is there a tutorial or anyone know how to stop this appearing when a ticket is open

[umbral pulsar]

How do you make a dropdown menu for tickets I already have a panel?

[jade topaz]

instead of making more panels you just click add item

[umbral pulsar]

wanting to do something like this

[jade topaz]

you do add item then you make panels and link it to the "select panel (required)" i think

[umbral pulsar]

how do I get onto that menu?

[jade topaz]

panel configs > then look for panel settings > then click drop down style

[umbral pulsar]

got it

am up to this bit

[jade topaz]

click add item also how do i make it so it pings a role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Refer to this^

[umbral pulsar]

would I need to make multiple panels for different reasons?

like Report a User, as one panel, General Support as a 2nd panel

[worldly helm]

Correct

[jade topaz]

for 5. do i need to use role name and role id?

[worldly helm]

Nope, only one of them

[timber kernel]

both is possible

and what Lias wrote

[jade topaz]

ah i see thank you

[worldly helm]

you're welcome!

[umbral pulsar]

I think ive done it, how do I send it in a channel?

[jade topaz]

just click send on the top

[umbral pulsar]

found it, thanks

is it possible to add 2 buttons on one panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dark kraken]

Hey there, Check the embed

[indigo spade]

i want delete all the tickets how

[austere forge]

You can use the /purge command

[coral lark]

When i do the /add command it doesnt work, how do i fix that?

[tranquil dew]

Yo it keeps saying ticket tool won’t respond what do I do

[blazing cedar]

When do the results for moderator applications become disclosed?

[tranquil dew]

Yo it keeps saying ticket tool won’t respond what do I do

I need help what I do

[floral quartz]

cna anyone plz help me and go into a call?

[manic stratus]

How can I do that?

[floral quartz]

Like when other people create tickets other members can see it how do i fix?

???

can we go to call i will give rep

[late knot]

How do I make the button emoji a server-specific emoji?

[restive condor]

Hey there! You can use the <:emojiname:emojiID> format

The easiest way to get this is using the $id command on your server & then copying the response

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > View Channel

[restive condor]

Hey there! You will need to create one panel per button option, so if you'd like 5 options, you will need 5 different panels.

You can then combine your panels following the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! Please try using the /debug command

[restive condor]

Hey there! Results will be announced in the upcoming days

[restive condor]

Hey there! Any error message?

[coral lark]

It just says cannot complete action

[restive condor]

Could you provide a screenshot of that please

[umbral pulsar]

Forgot how do you add a custom emoji from a server into the Button Emoji

on the panel dashboard

[restive condor]

Hey there! You can use the <:emojiname:emojiID> format

The easiest way to get this is using the $id command on your server & then copying the response

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[restive condor]

Like so ^

[foggy hemlock]

How can I limit how many tickets are open at once?

[restive condor]

Hey there! For each user or a server limit?

[foggy hemlock]

1 per user and 30 per server

[ornate bone]

can we send transcript to our member/customer in free verison ?

[restive condor]

Hey there! You can manually send it with the transcript command. Automatic transcripts are a premium feature

[restive condor]

See below how to make it one per user

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[restive condor]

The only way to limit the ticket count serverwise is to limit it for each panel individually, there isn't a limit for all panels for the entire server
Dashboard > Panel Configs > Limits

[foggy hemlock]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2212)

[grand coral]

https://gyazo.com/2e58fdfc522e59dacba06740b21421b9.mp4

Hey, anyone know why I'm not able to edit any text? It's probably something I'm doing lol I've never used the bot before

I've already tried on Opera and Chrome. Same thing on both

Also, I have the Premium trial active

[pseudo ravine]

Hey there! Please click on the Sync button that's above your servers name and icon

[grand coral]

LMAO

Soooo I'd assume that's on me

[naive roost]

Hi

Sir I have a problem

[grand coral]

I looked through the documentation and didn't see anything about the issue

[naive roost]

It's a very simple problem I think u can solve for me.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[naive roost]

I'm using ticket tool and problem is that only some people can see "create ticket" not everyone

[pseudo ravine]

Please ensure that all of your members can view the channel

[pseudo ravine]

Did everything get resolved?

[naive roost]

They can see the channel but not the bot

[pseudo ravine]

Please ensure they have the Read Message History permission in the channel

[umbral pulsar]

How do you change the colours on the panels?

[pseudo ravine]

Hey there! I'm assuming you're referring to the Panel Message?

[naive roost]

It's on

[umbral pulsar]

yeah like the buttons

[pseudo ravine]

Did you just enable it? Or was it enabled previously?

[naive roost]

It was previously

[pseudo ravine]

You can head to the Dashboard > Buttons > Create Ticket > Button Color

[naive roost]

Enabled

[pseudo ravine]

Do you have a screenshot of what the members see?

[grand coral]

Yessir. Thank you 🙂

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1202)

[grand coral]

Get ya rep

[naive roost]

They don't see any text

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @grand coral (current: #376 - 1)

[pseudo ravine]

Please send a screenshot

[naive roost]

Kk

Do u wanna see what some others see?

The people that see the thing

[pseudo ravine]

Could you have them send a screenshot of the channel list?

[naive roost]

Wdym by channel list

This?

[pseudo ravine]

Could you please send a screenshot of the permissions in the tickets channel?

[naive roost]

Ye sure

Oh extra note I cant see it (the owner) but an Admin can for some reason

He can see ""create ticket""

[pseudo ravine]

You're the server owner?

[naive roost]

Yes

[pseudo ravine]

Please run the /permissionlevel command in your server

[naive roost]

Kk

Who's user do I put

[pseudo ravine]

Yours

[naive roost]

Kk

Done!

[pseudo ravine]

Please send a screenshot of it

[naive roost]

Here 🙂

[pseudo ravine]

Then this seems like an issue with your Discord

[naive roost]

How do I fix it

[pseudo ravine]

Please clear your cache by heading to User Settings > Developer Settings > Cache Actions > Clear Caches

[naive roost]

Done

What do I do now

[pseudo ravine]

Please see if you can view the message in the channel

[naive roost]

Still nope

[pseudo ravine]

Could you send a screenshot of what your admin sees?

[naive roost]

He can just see (create ticket)

The normal button

But imma send it anyways

Sorry for low resolution if u need a better one tell me

[pseudo ravine]

Those are 2 different channels

[naive roost]

Wait a second..

Your right.

Lemme check smth one sec

I can't see it

The channel..

Wait lemme try smth.

it worked

Sorry for wasting ur time and tysm!

Thanks @pseudo ravine that really helps

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1203)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[naive roost]

Me and my silly mistakes 😜

[tranquil dew]

I did it said this application didn’t respond

[restive condor]

Ticket Tool is missing the SEND MESSAGES, EMBED LINKS & READ MESSAGE HISTORY permissions for that channel

[kind hill]

Hey, my tickettool bot seems to keep unsubscribing itself from the premium subscription, not too sure what's going on. Last week had the same error and had to resubscribe again

[restive condor]

Hi there, how are you subscribed?

[kind hill]

nvm talking with the person who manages it, was user end error, thanks for the reply :)

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2213)

[mystic osprey]

Hi! Is there a way for creating macros on TicketTool? For any repetitive questions/responses

[worldly helm]

Hey! What do you mean?

Are you refering to custom commands?

[strong wren]

could someone show me how to make my ticket look like this with multiple different tickets? i understand how to make a panel but not multiple like options for it

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Refer to this ^

[strong wren]

thankk u!

[mystic osprey]

Like a way to store responses for repetitive questions or automate replies? We get a lot of the same questions, so having quick access to pre-made responses would be really helpful.

[worldly helm]

You can do that with custom commands

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[marsh thicket]

@restive condor

@pale pilot

[slow rover]

Hello, please do not ping any of the support members. If you need support, pls go to #🆘│community-support or #🎫│make-a-ticket . Thank you.

[iron night]

Gave +1 Rep to @marsh thicket (current: #376 - 1)

[mystic osprey]

thank youu!

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 723)

[jovial magnet]

may i know if you need to transcript the channel first before closing it? i have been trying to close it and transcript it but everytime it auto deletes the messages (less than 100) and it is turned to a reuse channel

[worldly helm]

Dashboard > Server Configs > Storage mode Enable

Make sure it‘s disabled.

[strong wren]

am i able to change the colour of this? from green to another colour

[jovial magnet]

But when it is disabled the channel deletes when i close it, is there a way to close > transcript?

[worldly helm]

Dashboard > Panel Configs > General > Two step ticket

[jovial magnet]

Ahh, I forgot about that, quite a while since i configed this.. thank you so muchhhh :D

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 724)

[dusk tusk]

Hey so I made a ticket for earthtog and redeemed it today, and I order more stuff today. Can I order another ticket today or can I tomorrow?

@iron night

[strong wren]

please!

[fickle pewter]

Help me

[worldly helm]

Hey! If you have premium, yes!

Dashboard > Panel Configs > Messages > Panel Message > Embed Editor

[worldly helm]

How can I help?

[worldly helm]

Heyy. Are you sure this is regarding the Bot itself?

[upbeat valve]

Order Details:
Deposit Amount: 3100 INR
Order ID: F-1826666917127291028
Status: Processing
Created Time: 3/15/2025, 6:58:43 PM

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[upbeat valve]

@humble sequoia

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[restive condor]

You're in the wrong server, we can't help unfortunately

[late knot]

i wanna like that

[restive condor]

Yep, you can use that format in the Emoji section of your dropdown configuration

Dashboard > Panel Configs > Dropdown Style

[hasty vigil]

I am trying to make the ticket tool assign a role after a command is run, but it also needs to assign it in another discord. is that something it can do?

[muted magnet]

The bot isn’t responding to commands

[humble sequoia]

━━ Philler_03's inquiry has been moved to a ticket ━━

[gaunt sinew]

how do i install it to where people can press make a ticket n it does

[restive condor]

Hey there! #🎫│make-a-ticket please

[restive condor]

Hey there! See below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gaunt sinew]

Thank you so much

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2214)

[blazing cedar]

Hiya! Thanks for that response. It helps me coordinate my time.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2215)

[naive shuttle]

Help me please

[floral hamlet]

hi for my tickets it says claiming isnt enabled but it is on the webiste?

[humble sequoia]

@naive shuttle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[languid talon]

Can I know that how this works?

[pseudo ravine]

Hey there! It seems like you have 2 bots that are running the $close and $transcript commands

[languid talon]

It fixed (from dashboard) ty for helping

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1206)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[river pebble]

Help!

You don't have access to this server.

But i own that server

[tranquil bison]

damn one hour and no staff

[tranquil bison]

are u having this issue when trying to log in on dashboard

[river pebble]

No its shows up when i click my own server

[urban violet]

Bruh the bot is offline

@tranquil bison

Why

@pseudo ravine

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tranquil bison]

on the website? send screenshot where u trying to do what

[tranquil bison]

it's not

[tough relic]

is it possible I can make ticket tool react to other bots ?
if another bot uses a prefix

e.g. Other bot says : "$close" | Ticket tool reacts to that command and closes the ticket

[slender minnow]

Yes, you can make TT listen to command usage of another bot. You only have to add the Bot ID in the server configs.

[cunning arrow]

Guys, I need help

.

It doesn’t let me send the message

[hybrid venture]

Lucien31398P python
Pourriez vous m’ajouter plus de série des années 70 80 et 90 svp?

[cunning arrow]

No response 😔