🆘│community-support

[jade topaz]

Que bom

[worldly latch]

is there anyone versed in private threads w/ ticket tool here, i need help

[woven pier]

I do not know, but I can help you here.

[woven pier]

So, may you explain what you need help with? I really can't understand.

[woven pier]

If you want a support ticket in threads then head to #demo-threads .

[jaunty sleet]

dropdown is up instead of down

[woven pier]

Supported by mre.

me**

[worldly latch]

ill dm you in a bit

if thats ok

[woven pier]

Alright, sounds good.

[pseudo ravine]

Please keep all support to this channel

[worldly latch]

oh okay

i made sure the bot had perms to create private threads in the category its assigned to but it still wont make a thread for each ticket

oh nvm it works

[mighty thistle]

Can panels be ordered in the dashboard? If I have panels 1-5, can I make 5 become the new 1?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

@mighty thistle ^^

[mighty thistle]

Ohh, no I mean this:

Within the website

[worldly helm]

Ohh that’s Not possible

[mighty thistle]

Alright, thank you for the response!

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 660)

[worldly helm]

Hey there. Using the /purge Command you can only delete tickets. There is no other way.

[deep blade]

what is the reason it didn't respond to /purge? do i have to grant permission? what kind of permission should i grant it? i'm the owner of the server

[worldly helm]

whats the error message?

[deep blade]

it's ok, i grant it administrator permission and it solved

[forest osprey]

please make it so that the bot can handle more than 750 tickets it’s annoying when you have to open a ticket in a big server so it can pretty much NEVER be opened

maybe even over 1k

[idle flint]

The main issue here is that Discord limits servers to 500 channels, so it isnt a Ticket Tool issue, more of a Discord issue

[mossy breach]

is there a way to automatically create and delete overflow categories?

[worldly helm]

Hey there, no. You will have to add them in the dashboard.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[onyx mist]

How to add drop down in my server?

In the ticket tool I mean

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

^^

[onyx mist]

Thanks 🙏

[spice idol]

Can someone help me?

I dont see my server when I go to manage server on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

^^

[spice idol]

I appreciate it, thank you.

[iron night]

Gave +1 Rep to @limber portal (current: #11 - 634)

[heady cedar]

Is there a way to set it so the owner can give him admins permission to do it

[worldly helm]

Nope, there's not. Sorry!

[heady cedar]

Dang

[lusty gorge]

can you whitelabel the ticket bot? (Run it with your own name, description, ..)

[spare sleet]

no

[lusty gorge]

ok thanks for the reply

thanks @spare sleet

[iron night]

Gave +1 Rep to @spare sleet (current: #370 - 1)

[worldly helm]

Hello. That‘s not 100% correct. You can actually change the name.

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[spare sleet]

thats nickname he is talking about custom name + desc which is not possible

he is trying to make it as his own bot

[worldly helm]

Maybe he was even talking about the nickname, most people don‘t know "nicknames" exist. Next time just ask if they mean the nickname or normal name.

[spare sleet]

if you can see he mentioned "run it with your own name, description"

[worldly helm]

Not talking about the Description here. Next time just ask.

[spare sleet]

whatever lol

[jolly mist]

Its Polish

App dont react

[violet owl]

How do you make a ticket

[worldly helm]

#🎫│make-a-ticket

[worldly helm]

Hello. Let me check the debug logs real quick.

[jolly mist]

Ok

[worldly helm]

The bot is missing those permissions.

[jolly mist]

Ohhh okay thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 661)

[violet owl]

Bro it won't work

[worldly helm]

Hey there! What do you mean?

[humble sequoia]

━━ ~marriedtoglockz~'s inquiry has been moved to a ticket ━━

[quiet nest]

@worldly helm How do i fix?

[worldly helm]

Is any message being sent in the channel where you are trying to send the panel to?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

^^

[quiet nest]

AHHHH

Tysm

[obsidian pulsar]

@worldly helmcan u help me pls

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[quiet nest]

@worldly helm Anoher help!

Wich veribal for ticket opener user

[worldly helm]

https://docs.tickettool.xyz/dashboard/panel-configs/variables#ticket-variables

[tulip reef]

can someone help me.

[worldly helm]

Hello 👋 How can I assist you today?

[tulip reef]

I just got Ticket tool but when i do /setup it wont respond.

hello?

[worldly helm]

Make sure the bot has all of these permissions

[tulip reef]

ok

[quiet nest]

Is teher veribal for Roblox user?

[tulip reef]

i done that but doesnt work.

[humble sequoia]

Roblox / Bloxlink Integration

This feature requires you to have a Verified Bloxlink Account and enables Bloxlink variables. Enabling this feature will enable access to Bloxlink variables within the selected panel as well as the auto display feature explained below.

When having multiple accounts linked on Bloxlink, the variables will show the information for the main or primary account.

If the user doesn't count with a Roblox account linked to Bloxlink the bot will skip adding the embed even if this feature has been enabled.

To enable this feature, head over to Dashboard -> Menu -> Integrations -> Bloxlink for Roblox

Available Variables:
{roblox.name}- Roblox username
{roblox.display.name}- Roblox user display name
{roblox.id}- Roblox user id
{roblox.url}- Roblox user url
{roblox.created}- Date the account was created
{roblox.age}- How many years/months/days old the account is
{roblox.verified} true/false if the user has the verified badge
{roblox.banned}- true/false if the user is banned

Note: This is a premium only feature

[worldly helm]

its premium only tho

[worldly helm]

Please try giving the bot the administrator permission to test, if it works you can remove it again and then you know you are still missing permissions

[tulip reef]

ok.

[quiet nest]

how to make when if user open a ticket ask them why your opening ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

^^

[tulip reef]

it does open when they have administrator perms.

[worldly helm]

Great, now you know the bot is still missing permissions 👍

[quiet nest]

W

[steep jackal]

Hey Ticket Tool Team 🙂

I am currently running into an issue where we have a set number of tickets that exist in limbo due to a channel being deleted. Is there a way to manually delete these tickets if the purge function is not working?

More details:

• These are thread based tickets. They were created and opened, then the channel was deleted, so now we can no longer see the threads.

[quiet nest]

Lias best

I Have active my premium but the {roblox.name} didn't works

@worldly helm

[worldly helm]

That's because they dont have the roblox account linked to the discord account

[tulip reef]

i forgot to do channel Permissions thanks .

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 662)

[quiet nest]

How to link?

[worldly helm]

You're welcome, glad I could help

[worldly helm]

please make a premium ticket #premium-tickets :D

[quiet nest]

@worldly helm

Like with Cricle?

[worldly helm]

That's not something we provide support with, we only provide support with the bot itself. Sorry

Im sure there are plenty of tutorials online

[steep jackal]

thank you, just did 🙂

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 663)

[quiet nest]

there havee linked its won't shown

@worldly helm Help me to fix this

[bold rapids]

someone know how can i add more buttons on ticket support?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey there. Please refer to the guide above ^^

[worldly helm]

Could you show me a screenshot of them being linked?

[quiet nest]

@worldly helm

[worldly helm]

Please enable this.

[quiet nest]

Ight

where can i enbale?

[worldly helm]

Bottom right

[quiet nest]

Where?

The ticket

[worldly helm]

Dashboard --> Panel Configs --> Integrations

[dark silo]

hi so i have ticket tool in a server of mine but the member cant open a ticket how do i fix this

[austere forge]

Can i get the server ID /name please ?

[dark silo]

uk connect

[austere forge]

I can't find any servers with this name, can you run the $id command on your server please

[dark silo]

how do i find the id

[austere forge]

you can run the $id command on your server

[dark silo]

i cant find it

[austere forge]

Can I get a screenshot when you do the command $id ?

[austere forge]

You need to send the message to get the ID

[dark silo]

1320495692833361920

[austere forge]

Very well, on your Dashboard, on all your panels apart from the first, Dashboard > Panel configs > Buttons - Create Ticket, you have enabled Support Team only which means that only your staff can click on this button.

[dark silo]

witch one needs changing

[austere forge]

Buttons - Create Ticket > Disabled Support Team only on alls your panels

[dark silo]

iv done that and its still not working

[austere forge]

Based on your Dashboard, you haven't made any changes to the buttons on each of your panels, so make sure you save the changes.

[rich remnant]

is there any way to backup ticket panels ? and then we can use them in any other server ?

[austere forge]

Of course, refer to the embed below please ⬇️

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[quiet cedar]

the setup dashboard is very confusing icl

[rich remnant]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 868)

[rich remnant]

bot is down ig

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[austere forge]

Do you need help with a Dashboard options?

[quiet cedar]

im still figuring it out. I recently transitioned to this bot as ticket bot has been shut down

thanks though!

[austere forge]

Perfect! Thank you for choosing Ticket tool!

[ember mirage]

Uhm

The bot doesn't recognize his presence in my server

[austere forge]

If you don't see your server on the Dashboard please try the steps below ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[ember mirage]

Ye thx..

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[quiet cedar]

is there a way to always send a transcript when the ticket closes?

[restive condor]

Hey there! Yes, but automatic transcripts are a premium feature

[quiet cedar]

bruh ok

[ember mirage]

Ofc, it's the best bot

[dark silo]

can someone help

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[dark silo]

can some one jump in voice call and help me

[nimble swan]

how do i change which channel the button is seen at

[vague birch]

How do I make the variables in the tickets work? Like {create.form.x}

[pseudo ravine]

Please refer to the embed I sent above

[pseudo ravine]

Hey there! Please refer to the last embed below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Hey there! You have to replace x with the question number

Example: {create.form.1}

[dark silo]

iv done that but now it wont le my members open a ticket

[worldly helm]

Hey there! sure
https://discord.com/channels/509192800865353738/1070106933115240448

EDIT: Everything is solved

[rich mountain]

Friends, when I click the receive button, it doesn't appear at all.

[worldly helm]

Hey there! Claiming is premium only feature

[jade topaz]

im owner of the serv

[worldly helm]

Hey there! Did you recently active a premium subscription or the premium trail?

[rich mountain]

Ok thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 665)

[stone basin]

Can i dupe ticket tool settings from server to another ?

[austere forge]

Of course, refer to the embed below for details please ⬇️

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[jade topaz]

No

[vale sundial]

hey how do I make it that it pings a certain role when someone creates a ticket?

[austere forge]

Can i get the ID /name of the server you are trying to access?

[austere forge]

Could you run the /debug command please

[steady lodge]

Okay

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vale sundial]

tyyyy

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[steady lodge]

Not Even that works

[steady lodge]

Not Even that work (Debug)

[austere forge]

Make sure that the bot has : SEND MESSAGE perms in the channel where you try the commands

[vale sundial]

sorry do I type it with the ** or?

[steady lodge]

How to look ?

[austere forge]

There is no need

[austere forge]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Add Ticket Tool > SEND MESSAGE

[steady lodge]

ehmm

[vale sundial]

alright ty again lol :)

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 870)

[austere forge]

No problem!

[jade topaz]

why ?

[worldly helm]

Hey there!
Claiming is a premium only feature

[open ice]

can sm help?

[worldly helm]

Hey! Discord has a limit of 50 channels per category, ticket tool limits to 45. Are you a normal member on the server that you are sending that error message from or a staff member?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[open ice]

normal

[worldly helm]

Please wait for a reply on your already opened ticket.

[open ice]

alr ty

[deft otter]

I activated the ticket tool premium for 7 days how do you implement it

[worldly helm]

Hey there 👋
Please elaborate, what do you mean "implement" it?

Like activate all the premium features on the dashboard?

[deft otter]

So i activated it but it wont let me use any of the mremium fetures

[deft otter]

yea

[strong dune]

Yall how do I make the multiple ticket thing

[worldly helm]

Please click the button above your server name to activate them

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey there. Please refer to the guide above ^^

[lavish cape]

.

@lavish cape

[deft otter]

thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 666)

[worldly helm]

You're welcome, glad I could help

[violet owl]

How do you do a ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sullen trench]

hi is it possible to have the bot automatically name tickets as "ticket - username"

[worldly helm]

Hey there. Yes but its a premium feature

[sullen trench]

😭 thank you

[rocky hearth]

Can someone remind me how do I create the box thing where you can create a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^!

[woven pier]

+rep @worldly helm Very kind Person, helped me very well.

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 667)

[rocky hearth]

Yeah I still don’t know

[timber sky]

Whose on for helping me rn?

I have a question

People's can close they tickets

I want only owner and moderator close their ticket

How to do this?

[austere forge]

Dashboard > Panel configs > Buttons - Close Ticket enabled Support team only

[timber sky]

From website?

[austere forge]

yes

[timber sky]

Wait a minute

Confirm close ticket is the same thing?

[timber sky]

All I want to do is open the ticket and do the rest of the work either on the owner or mod. What situation should I fix?

[austere forge]

This is the confirmation message button when you press the close button. You can also enable Support team only on this option

[timber sky]

.

[austere forge]

Well you don't have to do anything, just let your mods reply to open tickets

[timber sky]

Create tickets turn off support team
Close tickets turn on support team
And what about the rest?

All i want is people can't close their tickets and the rest stuff for mod and owner

Can u type like on or off and i'll do it by one by one

[austere forge]

If you want to disable all actions of owner tickets, then enabled Support team only on all buttons except the first one - Create ticket

[timber sky]

1-on
2-off
3-on
For example like this

the only thing i want is people's can create tickets and can't close tickets and what should i do with the rest

[austere forge]

You've done it for the Close button, so you don't have to do anything else

[timber sky]

Support team is off for create tickets and the rest is on is that ok for what i want?

[austere forge]

Everything is good 👍

[woven pier]

+rep @austere forge Watching him in #🆘│community-support helping someone, he's amazing. He derserves a promotion.

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 871)

[woven pier]

..

[timber sky]

Can i remove advertisement?

[austere forge]

You will need a premium subscription

[timber sky]

Ok ✅

[woven pier]

Just so you know the premium subscription is free for a week trial!!!

[timber sky]

Thank i'll think about it

[iron night]

Gave +1 Rep to @woven pier (current: #370 - 1)

[timber sky]

Vouch for 3v

[woven pier]

Alright,

Yeah!

I did +rep (hisuser)

Watched him help you, he was great.

[timber sky]

Yep

Do u know someone for create a bot for me ?

[woven pier]

Yes, I could find someone,

What bot tho?

[timber sky]

Can i send dm ?

[woven pier]

you may dm me,

[austere forge]

Let’s keep this channel focused on support. If you’re not seeking help with Ticket tool, please https://discord.com/channels/509192800865353738/509238831547940885

[woven pier]

Yeah, lets keep this focused on Support.

[hollow mason]

Sürekli her komutta uygulama hata verdi yazısı alıyorum sorun nedir

[woven pier]

Bunu düzeltmek için, panonuzun bazı ayarlarının düzeltilmesi gerekiyor ve diğer sunucularda bilet oluşturmak için kullanılan bilet botu şu anda kapalı.

[woven pier]

Just so you know , i'm always active here helping , and the Community Support VC helping people there too.

[hollow mason]

Bunu düzeltmek için ne yapabilirim

[woven pier]

Üzgünüm, yanlış söyledim, biletler şu anda botla bozulmuş/çökmüş durumda, yani geliştirici sorunu bulduğunda düzeltilecek ve düzelttiğinde,

[gilded flax]

Im running this tool on my server and I dont understand how to make it to where ticket transcripts go to a different channel that only certain roles can view

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[echo geode]

i have multiple tickets in my server , is it possible to create a specific type of ticket using the command

[still wagon]

how do i make ticket tool have more drop downs?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[still wagon]

damn yall got everrything huh

[still wagon]

ik this but when i try to add the ticket channel it dosent show up

[pseudo ravine]

Could you elaborate a little bit?

[still wagon]

ill show you hold on

[quaint saddle]

hello

i have a question

[quaint saddle]

when a ticket by ticket tool is opened, is there a way to make it ping a role for example someone opens a support ticket, can it ping the support role? if so how

[still wagon]

is there a media channel anywhere?

[pseudo ravine]

Each option requires a different panel

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[echo geode]

what i am trying to do is i have a different bot which sends the create new ticket command for 2 panels in 2 different channels so i was looking for options if both those commands could be sent in the same channel and ticket tool differentiates between the 2 commands and creates ticket accordingly

[pseudo ravine]

Ah. Unfortunately this isn't possible

[echo geode]

Alr thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1144)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[quaint saddle]

for some reason its not showing the role

[pseudo ravine]

Could you please send a screenshot of this?

[quaint saddle]

may i dm u?

[pseudo ravine]

Please do not DM me, as it's against the rules

[quaint saddle]

oh

i put it and updated it

is it a premium feature?

[pseudo ravine]

Did you update the correct panel?

[quaint saddle]

yes

sorry no i dindt im stupid thank you very much and sorry for dming u

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1146)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[spiral adder]

Can you provide the support app/bot with an faq to provide walk through on how to solve tech issues?

[forest ember]

في عربي

Is there anyone Arab?
فيه احد عربي ؟

[jade topaz]

Hello I am needing some help maybe someone from the community can help

[humble sequoia]

━━ Unknown's inquiry has been moved to a ticket ━━

[gusty pilot]

@forest ember @forest ember @humble sequoia

[worldly helm]

Heyy 👋
How can I help you?

[jade topaz]

One message removed from a suspended account.

[idle flint]

We offer monthly and yearly subscriptions 🙂

[jade topaz]

One message removed from a suspended account.

[idle flint]

Unfortunately not, if you are a "major" user, i.e. you have premium for 10+ servers or something similar, feel free to open up a Billing ticket in #🎫│make-a-ticket and we can discuss possibilities of discounts etc, but for single server subscriptions, please use our monthly/yearly subscription options 🙂

[severe lava]

انا

[proud osprey]

Is there a way to see who made the ticket

Tired of ppl making ticket and not saying anything

[junior sand]

I am not getting transcripts links in ticket bot . How I make it work

@humble sequoia

[timber kernel]

Enable logging via the dashboard and you will see this.

[timber kernel]

Have you created the transcripts?

[rich sparrow]

is this bot shutting down

or what

[junior sand]

I was opening tickets in another server then I was getting transcripts in bot but after I leave and join that server . Ticket bot stopped send me transcripts links to me

[timber kernel]

No. It isn't

[rich sparrow]

thank god

[timber kernel]

Depending on your discord dm settings the bot is not able to send you dms anymore, after you left there server

[junior sand]

Can I make work it again ? How which section that to able work it

How add it

[soft ravine]

when making a ticket how can i make it so the bot asks a question? i've seen another server doing it 🙃 this is what i mean:

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

@soft ravine ^^

[soft ravine]

tysm

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 669)

[lean scroll]

Hello, this is my first time using a ticket and i pressed create ticket. It generated one but it said ticket permission missing or smth like this. Now that i went back, I can't see that msg anymore nor can I create a new ticket.

[shadow grove]

Hey dude

@iron night I want to link a bot to my server, how can I do it?

[lean scroll]

What to do @iron night

[gaunt citrus]

the doesn't have permission to create channel

I prefer to give it a role with administration

[gaunt citrus]

@pseudo glen

add it from here

[shadow grove]

@gaunt citrus bro you can help me

[gaunt citrus]

u can watch YouTube video

[shadow grove]

@gaunt citrus @gaunt citrus sent a best understandable videos sent link

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worldly helm]

Heyy there 👋
Could you show me a Screenshot of the channel?

[lean scroll]

Sorry sorry! It's resolved. I just needed to wait in the ticket created for the staff to reply. I thought something was wrong with my ticket since it said permission missing. Thank you for reaching out tho! @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 671)

[worldly helm]

You‘re Welcome
Have a nice day!

[strong iris]

how can i ping a role its not working for me

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[dark kraken]

^^

[strong iris]

thank you

[dark kraken]

Welcome Golem, Glad I could help you!

[rough hound]

I can't see my ticket bot on my server but I did invite it and added is to general I can't set it to make people one it please I need help

[gentle osprey]

Hello there is anyway to get transcript of deleted ticket

[signal portal]

How do I delete tickets quickly, and how do I use the command to delete all tickets?

[gentle osprey]

Help me bro

[wide goblet]

hello. how can i rename my tickets (assuming they are bug related tickets) to bug-0001 bug-0002 etc..

[austere forge]

You will need a premium subscription

[wide goblet]

Found it, and yes I have premium ! thanks a lot

thanks @austere forge :>

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 872)

[austere forge]

You can use the /purge command to deletes all quickly

[signal portal]

I can't use it, it always gives an error

[austere forge]

If you haven't received any DMs from our bot, this means that you haven't received the transcript of your deleted ticket. Try contacting the staff of this server to request

[austere forge]

If you don't see your server on the Dashboard please try the steps below ⬇️

[signal portal]

this error

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[signal portal]

he has

same error

[austere forge]

Could you run the /debug instead please in the channel where you try the commands

[signal portal]

I went to use the debug command and got the same error as purge

[austere forge]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[rough hound]

I did just that but still not seen can someone check what is wrong with my server

[austere forge]

What exactly is going wrong?

[jade topaz]

Failed: Invalid Form Body components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[lunar solar]

@jade topaz Follow the above troubleshooting / common faults to resolve your issue

[rough hound]

Well I invited ticket bot to set my ticket bot then I was done it with that now I can't add ticket bot on my server

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 410)

[austere forge]

When you invite it to your server, it doesn't come right?

[rough hound]

What should I do then because I really need ticket bot on my server

[austere forge]

If you invite him and he doesn't come check your Audit log (Server settings > Audit log) and see if a security bot doesn't kick him

If this is the case, then you need to whitelist Ticket tool

[rough hound]

There is nothing here see

[austere forge]

It then seems to be able to be on your server, so you can now setup on your Dashboard 👍

[rough hound]

I did

Now how do I put ticket tool on my server

[austere forge]

Refer to the embed below to setup Ticket tool on your server please ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[manic viper]

I need premium support channel

[lunar solar]

Check now

[spring echo]

Hey, couldnt find an answer to this in the documentations. Is there a way to make the tickets with the bot anonymous? So that we cant see the name of the person who made the ticket.

[worldly helm]

Hey there! As in like if they type in the ticket something else deletes their message and types it for them in this case a bot?

[spring echo]

Kinda yeah. Just looking for a way for members to anonymously create complaint tickets

[worldly helm]

That's not possible if they want to "type" in the ticket.
The way Im thinking it could work if you use the forms feature (see below) and simply display every information needed on the ticket message.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[spring echo]

Oh hell yeah that might just be perfect. I'll look into implementing it. Thanks @worldly helm

[worldly helm]

You're welcome, glad I could help

[gentle osprey]

I forgot to take transcript and i deleted the ticket there is any alternative way to get the transcript

[worldly helm]

Hey there 👋
Nope, as Ticket Tool itself does not save transcripts.

[dry trellis]

Hi Who can help me i have a acount for recivie

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper star]

Hi, so I'm really confused. How do transcripts work? What is being sent to my google drive exactly, and is it only readable with the embed button in ticket log? How does that whole thing work.

Also, with using google drive, does this mean that I do sort of have unlimited storage?

[pseudo ravine]

Hey there! What gets sent to your google drive is the HTML transcript itself

The amount of storage is dependant on your google drive

[copper star]

Yeah that's essentially what I meant by "sort of".
Is the file useable without the ticket logs button? And if so, how?

[fringe gale]

Opa como faço um denuncia aqui

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[pseudo ravine]

You can always download the HTML file itself, or also have it get sent to your Google Drive

[copper star]

Oh
I am sort of stupid.
Right I see, it's literally an HTML file.
So if I figure out how to open them directly from drive we're set.

[pseudo ravine]

You should just be able to open it directly from the drive

If not, you can download the file

[fringe gale]

Esse cara me acendiando aqui como faço pra fazer um denuncia

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[fringe gale]

Pode me ajudar

[copper star]

It just opens in google doc. It seems that unfortunately, google drive doesn't support opening HTML files directly, so they have to be downloaded

[hollow pendant]

hello a question have 2 panels for ticket if you already have a ticket at the top can you set it so that you can no longer create one at the bottom??

[pseudo ravine]

Hey there! You can head to the Dashboard > Server Configs > General Options > Global Ticket Limit > Set it to 1

[subtle root]

what do i do here

i just had ticket tool gold and subscribtion expired now trying to revert it back to free version and it's giving me issues

[astral heron]

Same

[pseudo ravine]

Hey there! Could I get the server ID?

[subtle root]

1236908239296139274

[pseudo ravine]

It seems like you have the gold bot as the active bot without an active subscription

Please invite the white bot to the server

[subtle root]

i reset it back to the white bot like 50 times, kicked the gold bot, kicked the white bot 50 times and tried reinviting it

nothing is working

white bot is currently in the server again

[pseudo ravine]

It doesn't seem like the white bot is in the server on my end

[subtle root]

def in there

[pseudo ravine]

Could you please run the /botswitcher command

[pseudo ravine]

Please ensure Ticket Tool has the View Channel and Send Messages permissions in that channel

[subtle root]

great that works

now how do i get this prompt message again

switch this to the white one

[pseudo ravine]

The same way you did it with the gold bot

[subtle root]

forgot how

is it a command?

[pseudo ravine]

You can use the Send button on the dashboard

[subtle root]

ty

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1149)

[subtle root]

is there a way i can delete all currently opened tickets now

i have to be the owner? would it even work if all currently opened tickets are used from ticket premium?

[worldly helm]

Hey there! Correct, to use the /purge Command you have to be the server owner, what do you mean with your second question?

[gray umbra]

Is there any way to put someone on a blacklist for a specific ticket form?

[austere forge]

Refer to the embed below for details about blacklist ⬇️

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[rough hound]

How to add the claim button

[austere forge]

This is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[stable geode]

hello bug off ticket tool

[restive condor]

Hi there, what exactly seems to be the problem?

[stable geode]

but non ticket open

[restive condor]

There is a ticket opened, you just no longer have access to it unfortunately

You will need to contact server staff

They will either need to close it or re-add you to it

[stable geode]

speak french but non speak englis verit hell

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[restive condor]

See above ^

[open parrot]

What can I do?

[restive condor]

Hi there, please ensure your Discord account is verified (both email & phone number)
If there issue persists, you will need to contact Discord support unfortunately https://dis.gd/request

[open parrot]

Where can I do this?

[restive condor]

User Settings > My Account

[open parrot]

I can only edit.

[restive condor]

You will need to contact Discord support team then, as that's a Discord Oauth pop-up

[cursive kestrel]

Hi

I have a question.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[cursive kestrel]

If I already made transcripts to a certain channels, Will the ticket bot send the transcript to the user involved via DMS?

When I transcriptted a ticket will the transcript be sent to the user or not?

[worldly helm]

Hey there! 👋
Doing that automatic is a premium feature. You have to use the /transcript and then choose the user as an argument

[cursive kestrel]

Is manual free?

[cursive kestrel]

Ok

[worldly helm]

Yes

[cursive kestrel]

Yea thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 672)

[worldly helm]

You‘re welcome Glad I could help!

[oak meadow]

Hi So i created forms within the ticket channel, and it works however i am not able to see the member's results of the form that they jsut filled out. I am copying the variable but it is not working. Is it because there is more than questions on the form? @restive condor

[restive condor]

Hi there, you can enable the 2nd switch in the forms section to automatically display form results without the need for variables

Alternatively, you can use the {create.form.x} variable indeed, replacing 'x' with your question number

[oak meadow]

Okay will other members that have access to the ticket channel see the results if do the automatic option?

[restive condor]

That's correct

It will be attached to the ticket message

[oak meadow]

Okay. If i have more than 1 questions. how do i type the variable, do i need to copy and paste each one in the ticket message?

[restive condor]

That's right

[oak meadow]

Hi Dan it doesn't work 😦

Not sure what I'm doing wrong.

[restive condor]

Could you screensshot what you've put in into the Dashboard please

[restive condor]

That looks correct, what exactly happens when you attempt to open a ticket?

[oak meadow]

Ticket open with no results

[restive condor]

Did you get the form when you opened that ticket?

[oak meadow]

no. would it come attacked to the ticket being open?

[restive condor]

You should be prompted with the form prior to the ticket opening

Please make sure you're opening a ticket through the correct panel

And also make sure you have enabled the form in the Dashboard

[oak meadow]

The form is working I am just not getting the results by adding the variables

[restive condor]

Please make sure you have edited the ticket message for the correct panel

[oak meadow]

It is in the correct panel. Is it because it is 5 questions?

[restive condor]

No, please double check again that it is the correct panel. Those two ticket messages are different from each other

[oak meadow]

It works I had to refresh the page. Thanks!

Oops, is there a wy to see the questions and answers to the form when someone submits a ticket? I only get the answers. If so How do i set that up?

[austere forge]

Dashboard > Panel Configs > Forms > Enabled - Auto display form results in the Ticket Message as an additional embed

[jade topaz]

@austere forge is there any ticket system? or smth i dont got a problem but is there any? i cant just say it publicly there if u can could u come in dms for a bit

[austere forge]

It's a bot based on a Ticket system, so yes

[jade topaz]

where to make it?

like make a ticket in this server

[austere forge]

You want setup Ticket tool on your server right ?

[jade topaz]

no 💀

[austere forge]

So I don't understand what you want to do

[jade topaz]

i want to report someone

[austere forge]

Ah i see, please #🎫│make-a-ticket > button report

[jade topaz]

alr

Thanks

[austere forge]

No problem, sorry for confusion

[jade topaz]

hi

[brazen tartan]

yo i need help

sorry my english is not the best, but how i make a ticket whích one is private like a member make it ans only he see it and a admin or the support

[austere forge]

Please refer to the embed below this is a quick easy guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[brazen tartan]

sorry i dont understand it

how to do it

[austere forge]

You can #🎫│make-a-ticket we will assist you

[brazen tartan]

ok wait

[zealous sparrow]

Hello, could anyone help?

I have a question

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

How can I help?

[zealous sparrow]

Alright so, when someone makes a ticket in my server is it possible for me to set some message so when they make it the will be able to read it

[worldly helm]

you can change the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[zealous sparrow]

other then that is there anything else i can use since that doesnot fit my message

[worldly helm]

not really, no. Feel free to buy tt premium or use the trail

[zealous sparrow]

well alright thanks for the help tho.

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 673)

[worldly helm]

You‘re welcome. Glad I could help

[sand fulcrum]

How do i make this appear in my server as shown?
https://gyazo.com/637e81153b74d82d4da0caa27bd72bdb

@worldly helm

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey. Please refer to

[pseudo ravine]

Next time, please don’t ping for support, unless someone explicitly says you can

[sand fulcrum]

Sorry

[pseudo ravine]

No worries

It’s not against the rules, but we’d just prefer if members didn’t ping

[oak meadow]

Results are supposed to be private information between support team. When i do this option, does eveyone that has access to the ticket channel to submit a ticket will see these results?

[pseudo ravine]

The results will only appear in the ticket, between everyone that has access to the ticket itself

[oak meadow]

Has access to the ticket when it’s opened? or the ticket channel?

[pseudo ravine]

The ticket itself, not the channel where users can open a ticket

[worldly rivet]

why can i not edit the color?

or anything in this section

i apologise if this a stupid question im new to this bot

[pseudo ravine]

Hey there! You need a premium subscription in order to edit that

[worldly rivet]

i see! i already activated my free trial though unfortunately it still does not work

[pseudo ravine]

Please click on the sync button that's above your servers name and icon

[worldly rivet]

okay! thank u

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1150)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[worldly rivet]

it works!! thank you so much @pseudo ravine

[vapid raptor]

how can i do 3 or 4 panels in the same mssg?, like this

[worldly rivet]

will my premium benefits disappear from my server after expiring? (for example, will the color change change back to default after my premium subscription expires?)

[vapid raptor]

i think it will

[pseudo ravine]

Which message are you trying to edit?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly rivet]

panel message color, will it go away after my subscription expires?

[pseudo ravine]

As long as you don't re-send it, nope

[worldly rivet]

thank you!! i was afraid it would

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1151)

[pseudo ravine]

[vapid raptor]

thx man!

[forest ember]

Hi, I have premium. How do I get a premium bot?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[runic mauve]

why my score is not accepted

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stiff comet]

how do i give basic members permission to open a ticket?

[lunar solar]

They should have it normally unless you have imposed restrictions on your create ticket button

#🎫│make-a-ticket if you need further help

[paper tree]

Hello, is there some sort of way to enable specific role permissions for when a ticket is claimed or per chance at least Support and Additional role settings?

[visual ivy]

This keeps happening when I try and select the google drive option for transcripts. I only went into the settings again because I am having issues with transcripts not saving anymore when I do /transcript

[fallen kiln]

how to fix this its my first time

[worldly helm]

Hey there 👋
When are you getting that error message?

[fallen kiln]

like when i create a ticket

[worldly helm]

Heyy there 👋
Dashboard > Panel Configs > Claiming > There is a setting where you can change the Support teams permission

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[fallen kiln]

alr

[worldly helm]

Hey there. Sorry for the long wait, please #🎫│make-a-ticket

[fallen kiln]

its not on

[fallen kiln]

tysm

[ornate widget]

how do I set up a certain role to be able to see tickets when they are opened besides admins

[vital nest]

Does anyone know why the assigned roles do not see the tickets?

[worldly helm]

Heyy there.
Dashboard > Panel Configs > General > Support Team roles

[vital nest]

Same question😂

[worldly helm]

Heya! Is: Dashboard > Panel Configs > Permissions > Support Team > Open Ticket > View channel enabled?

[vital nest]

thank you. I have already set it up like this. The roles still don't see the tickets

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 674)

[worldly helm]

But they‘re added in:
Dashboard > Panel Configs > General > Support Team roles?

[vital nest]

Yes, they‘re added

[worldly helm]

Wierd, as I don’t have access to your Dashboard, please #🎫│make-a-ticket

[vital nest]

okey, I'll do it as soon as I get home

[jade topaz]

is the bot down? not working for me

[worldly helm]

Hii. Nope, what makes you think that?

[jade topaz]

hey, when i try to do /setup it says interaction failed, then i checked in another server with the same bot to open a ticket, and it also said interaction failed

[worldly helm]

Could you send a Screenshot of that :)

[gusty crest]

i am not being able to create a ticket, when i try to do it says interaction failled and it sends me to a page where it tells me that i have reached max "channel limit". Nothing has happened in the last 20 min trying to do a ticket so i wanted help.

[worldly helm]

Hello there. Are you a normal member on that server?

[gusty crest]

yh

it worked rn sry for bothering

i had the same bug of the guy you talked to before me

idk what happened but it's working now

[dreamy obsidian]

how do i fix this

@worldly helm

[timber kernel]

The bot is missing some permissions:

[dreamy obsidian]

oh ok

thx

[mellow mango]

How do I add this? Like the form thing.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

^^

[mellow mango]

Oh, thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 675)

[mellow mango]

How do I make it that it shows the person that opened the ticket ID, Ticket opener/owner and time opened for exmaple:

Ticket ID
0012
Ticket Owner
@
Opened
<t:time>

[jade topaz]

here

idk i might be dumb but ye

[restive condor]

Hi there!
You can use the {panel.count} variable for the ID, {ticket.owner} for the ticket owner, and <t:{time}> for the time

[mellow mango]

Ohhh! Thank you dan

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2115)

[restive condor]

No problem!

[worldly helm]

The bot is missing permissions, try using the /debug command please

[wispy parcel]

hi

[worldly helm]

Hello 👋 How can I assist you today?

[worldly helm]

The bot is missing the Send Messages permission for that channel

[wispy parcel]

Lias. I have a problem with Ticket Tool

[worldly helm]

Alright, what seems to be the issue?

[wispy parcel]

Ticket is supported on my server, but when I want to manage it, the server never appears to me

[worldly helm]

Are you refering to the dashboard?

[wispy parcel]

Wait a minute, I will take a picture for you so you can understand more

هذا هو

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Please refer to the guide above ^^

[wispy parcel]

Do you mean that blue button?

[worldly helm]

Yes
Also please ping on reply.

[wispy parcel]

Nothing appeared after I clicked on it. I tried more than once, but it did not appear.

[worldly helm]

Please refer to the rest of the guide. Also please ping me on reply

[wispy parcel]

Oh..it showed up for me thanks lais :3

[vast fossil]

im asking to get unbanned by starry help

can anyone tell them to unban me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vast fossil]

aw

[woven pier]

uhm.

[worn forge]

Is there a way to separate categories when creating tickets?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Category

[worn forge]

I want to divide it into multiple categories.

[restive condor]

You can select categories for each panel from that section.
Are you trying to make a a dropdown menu or multipanel, by any chance?

[worn forge]

After pressing the create button, I would like to make a question, purchase, exchange button again.

[restive condor]

Ah, it's not possible to prompt different options after pressing the create ticket button, but you can show them from the start

Like in #🎫│make-a-ticket

Is that something you'd like?

[worn forge]

I want it to look like this!

[lilac anchor]

hello!! i have ticket tool set up in my server, but it seems like when someone makes a ticket, it doesn’t ping the support team role, but it is there in the message.

[restive condor]

Perfect, you will need to create one different panel per button option, so if you'd like 4 different options, you will need 4 different panels.

You can then combine all your panels using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Pleaset let me know if you have any questions 🙏

[worn forge]

Thanks! ! ! !

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2117)

[restive condor]

Hey there! Role mentions inside embeds don't actually ping.
Please make sure you introduce the role mention in the Message Content field of the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[lilac anchor]

The role isn’t inside the embed actually.

[restive condor]

Ah, disregard that then. Please double check that Ticket Tool has the MENTION EVERYONE & ALL ROLES permission in its role settings

[lilac anchor]

Okay! Thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2118)

[restive condor]

No problem!

[bright whale]

Why when I try to send it shows this?

[restive condor]

Hey there! Could you try using the /debug command in the channel where you're trying to send it please

[bright whale]

Alright

It says the application didn’t respond

[restive condor]

Ticket Tool seems to be missing the SEND MESSSAGES permission for that channel

Right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > Send Messages

[bright whale]

It’s already there

[restive condor]

It's not. Please ensure you're checking the permissions for that channel specifically

It already has it in its role

[restive condor]

^

[bright whale]

See

[restive condor]

Go into 'Ticket Tool' and make sure ''SEND MESSAGES'' is set to

[bright whale]

Ok i did that now what i do

[restive condor]

Perfect, you should be able to send your panel on the Dashboard now

[bright whale]

No

Same thing

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button

You have text in the ''Button Emoji'' field

You can only have an emoji there

[bright whale]

Ohhh ok lemme try

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2119)

[restive condor]

No problem!

[old fossil]

i have the premiumn ticket tool, how i cancell in one server and change to and other sv

[restive condor]

Hey there! 👋
You don't need to cancel your subscription, you can easily transfer it from your Dashboard Profile > Subscriptions or https://tickettool.xyz/billing directly

https://i.imgur.com/b6S6dm8.png

[old fossil]

and how i add the premium bot to the new server¿

i do that but look

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

See above ^

[restive condor]

You must invite the premium bot to the ''Sann Army'' server

[restive condor]

A direct invite can be found on this embed, by clicking on ''here''

You will then need to re-invite and enable the white bot to the Los Santos server, as you have a bot error

[vestal sandal]

How do I buy money on tha Bronx 3?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[queen kite]

Hello, I have created a message using your bot so that users of my server can contact technical support. But I ran into a problem: I have a ticket creation button displayed.

[restive condor]

Hey there! Please make sure you didn't accidentally disable the create ticket button
Dashboard > Panel Configs > Buttons > Create Ticket Button

[queen kite]

can you suggest a more detailed path to this function? I didn't really understand where it is located

[queen kite]

I'm sorry, I found it. I'll try it now

No, everything is included

[restive condor]

Dashbboard > Panel Configs > Dropdown Style > Please disable that

[fallow yarrow]

Hello

I have a proplem

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[queen kite]

one second

Yes, that's it, thanks, it helped

[restive condor]

No problem, glad I could help!

[celest venture]

can some one explain me how i can get this ticket bot in my server ?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide for you ^

Please let me know if you have any questions 🙏

[celest venture]

oh thanks

you help me witch the problem

[restive condor]

No problem!

[obtuse needle]

Hey so I tried the method

Dashboard > Panel configs > Permissions > Ticket Owner Permissions - EDIT OPENED > Send
Voice Messages

So that way, when people open tickets, they are able to send audio messages however that’s not working . It’s still not giving them permission and I’m not sure what else to do.

[restive condor]

Hey there! Could you screenshot the ticket channel's permission for the ticket owner please

[obtuse needle]

Ofc so I send it in here ?

Do*

[restive condor]

Yep, or you can #🎫│make-a-ticket

[lyric bluff]

Preciso de um suporte

Estou com um plobema

[dreamy bridge]

On the dashboard it isn't showing up all of my servers

And when I click sync it still won't work

[humble sequoia]

━━ Rip_spoiler's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[dreamy bridge]

Tysm. I see the issue

[deft warren]

Hello there, how do i add more buttons please?

[restive condor]

Hey there! 👋
You will need to create one panel per button option. So if you'd like 5 buttons, you will need 5 different panels.

You can then combine all your panels using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[deft warren]

Ohhh okay thanks!

[restive condor]

[olive birch]

Hola

Alguien sabe como hacer que me desvanecen de fisch

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[jaunty sleet]

how do u fix this

[restive condor]

Hey there! What exactly were you trying to do?

[jaunty sleet]

google drive transcripts

"select google drive folder"

then the error pops up

[restive condor]

Does the error message pop-up immediately or does it load for a while and then it gives you the error?

[jaunty sleet]

immediately

[restive condor]

Could I get your server name or ID please

[jaunty sleet]

sure

[jaunty sleet]

1309295077641682984

[restive condor]

You are not that server's owner. You must be the server owner to select a folder

[jaunty sleet]

Oh got it, ill go on the acc

wait

[mint sable]

Hey, what means the following error while accessing transcripts (saved in google drive)?

{"error":"No refresh token found"}

[jaunty sleet]

im already on the owner account

[restive condor]

Which is different to this account, correct?

[jaunty sleet]

Yes it worked on this account

Thanks it worked

[restive condor]

Hey there! Are you accessing the transcript through drive? Or on Discord?

[mint sable]

Via Discord, clicking the "Direct Link" Button and then the other one to open it.

[restive condor]

Could you provide a screenshot of the error message please

[restive condor]

Could you try using the ''Direct Link'' button once more and then trying to open the linked button

[mint sable]

Already did, also with different tickets. They all have the same error.

[restive condor]

Alright, could you check the selected folder for transcripts on your Drive please?

Are the HTML transcript files being saved there?

[mint sable]

Can do that later because I'm not the server owner so I didn't link it. Can get back to you then after that if that's okay.

[restive condor]

Yeah, no worries. Feel free to ping me

[cedar swan]

How do I make a ticket pop up
In a certain channel

Like for example a general support ticket pop up in a general support category

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[restive condor]

Hey there! See above please ^

[cedar swan]

It’s not working

The channels are not popping up

[restive condor]

Have you sent your panel yet?

[dawn arrow]

How do I contact support?

[worldly helm]

Hey. Is this regarding ticket tool?

[olive birch]

Hola

Soy un jugador de fisch

Y hoy he sido baneado pero

[restive condor]

Ya te han dicho que estás en el servidor equivocado

No podemos ayudar

[olive birch]

Cómo envío un soporte

Esque todo está en inglés

[restive condor]

No sabemos, ya que este no es el servidor para eso

[olive birch]

Estoy frustrado

No se que hacer

[restive condor]

Nosotros tampoco

[olive birch]

😦

[restive condor]

Tendrás que unirte al servidor correcto

[olive birch]

Okey gracias de todos modos

[toxic arrow]

Hello

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive rivet]

for me it is not working even not with the support so how do you add a ticket

[restive condor]

Hey there! What exactly seems to be the problem?

[restive rivet]

the ticket does not work i think i did everthing right but dont know for sure

[restive condor]

How exactly does it not work? Are you getting any error messages?

[restive rivet]

no it just not makes a ticket

[restive condor]

Have you configured the bot yet?

[restive rivet]

i did something i made the ticket command but it still wont work

[restive condor]

The ticket isn't to set up the bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Please see above how to configure Ticket Tool ^

[tidal star]

How do I make it so that the tickets are opened with set permissions?

like I want the guy who opened the ticket to have attach image perms

[restive condor]

Hey there!
Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach Files

[tidal star]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2122)

[restive condor]

No problem!

[dawn arrow]

No, I just don't understand how to write to support.

[mint sable]

I've checked now and all transcripts are saved there correctly. New ones from today are also saved. It seems to be solved after just linking the account again. Has this to be done regularly or just an error?

[placid rover]

👋

[cursive kestrel]

How do you ping

The user on the dashboard, is it user

[cinder jacinth]

Is there any way to turn Ticket back on? I have tried many times but it always fails

[austere forge]

Refer to the embed below to invite bot premium on your server ⬇️

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

You can simply click on "here" to invite him

[cinder jacinth]

Ah ty

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 879)

[austere forge]

No problem!

[granite spade]

yo
ive got prem ticket tool yk how i can change the icon of it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sinful mural]

can i add a image to the panel like this

[polar ridge]

when i try to make the text big

it doesnt go big

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mighty thistle]

That's either a Thumbnail or an Image within a Field. Adding either of those requires Premium.

[sinful mural]

ah alr ty

[keen hemlock]

How can i make the delete ticket as auto delete, auto transcript after closing

In free version

[worldly helm]

We can’t help you then. we only provide Support for ticket tool

[worldly helm]

You can‘t its premium

[keen hemlock]

Ohk

[cedar flame]

Guys, what happened to ticket tool

Transcript isn’t saving and it isn’t going to it’s category

[lunar solar]

Transcripts only save if you manually save them with free version

[lunar solar]

How many channels in category?

[cedar flame]

Wdym

[worldly helm]

How many Channels are in the category the ticket should be in?

[cedar flame]

1

[worldly helm]

Dashboard -> Panel Configs -> Category -> Ticket open category

Did you insert the category?

[cedar flame]

Yes

[worldly helm]

For every panel?

[cedar flame]

Mhm

it was working yesterday

for months even

and now for some reason no

[worldly helm]

Try to give the bot the Administrator permission for testing. If it works you can remove it and then you can tell the bot is missing permissions

[mystic trail]

Help please, i added this to my server, but than i tried to add it to another server which is not owned by me but I'm one of the admin after it is added, i opened the dashboard it doesn't show me that server even after sync

[oblique moth]

Im having an issue where when a user creates a ticket and types in the body info and sends the message with all the info. After I receive the ticket I cant see the info how do i fix this?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

^

[worldly helm]

Dashboard > Panel Configs > Forms > There is a setting that automatic displays the form results on the ticket message

[mystic trail]

I taped it for 3-4 time even reopen the web but it still doesn't appear

[worldly helm]

Log out of the Dashboard, then log in again

[oblique moth]

im there but I dont know where else to go?

I do see a {create.form.x} but dont know where that goes

[mystic trail]

I used the command and i have level 0 so what i can do now?

[worldly helm]

At the top there is a Setting called "Enable Form" enable the one below it.

[worldly helm]

You either need a Dashboard role or the Administrator permission to access the Dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 9, 2025, 8:34 AM

[oblique moth]

already enabled

[worldly helm]

Im Talking about the one below

Auto display form results on the ticket message as an additional embed

[oblique moth]

Is there a way it can just be the text without being embed text?

[worldly helm]

Yes. Using {create.form.x} in your ticket message. Replace the X with your form number.
Also make sure to reply to every message to recieve a faster reply from me 😅

[oblique moth]

Am I leaving the auto display selected? @worldly helm

[humble sequoia]

@meager anvil

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

What do you mean?

[oblique moth]

I'm a bit confused myself. Can we start from the beguinning on how I can set this up and not have it as a embedded text for tickets? Also I might ask how do I reset the numbering?

[worldly helm]

We are talking about forms, right?

[oblique moth]

correct

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Here is a full guide about everything of forms^^

also Dashboard --> Panel Configs --> SET COUNT (Button) to set the count

[oblique moth]

I'm really confused on this part where do I put this?

[worldly helm]

You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[oblique moth]

Does that go at the start of the message in the message ticket?

[worldly helm]

Yes

[oblique moth]

Is there a way I can add the users ping for who opened the ticket?

so its like @oblique moth then {create.form.1} ?

[worldly helm]

You can use the {user} variable.

[maiden shoal]

sorry I don't understand how to use this discord I bought a challenge but I still have to receive the login for the mt5

[restive condor]

You've been told multiple times that you are in the wrong server

We can't help unfortunately

[maiden shoal]

but what should I do? I don't understand English very well...I apologize for this...we are not all geniuses on earth..I don't understand discord server bot app...how can I ask for help?

[restive condor]

You will need to join the correct server for that

We only provide support for the Discord bot Ticket Tool

[maiden shoal]

but how do you join the server I really don't know how to do it...forgive me but I'm a bit behind on these things

mi puoi fare uno foto

[restive condor]

We don't know, we are not associated with that game in any way

[maiden shoal]

can you take a picture of me where I need to go please

[restive condor]

We don't know where you need to go

But it's certainly not this server

[dawn arrow]

It's a pity, but do you know how to write to support? I really need to write in support of the dandy world.

[raw python]

how do i use ticket bot

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

^^

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^

[raw python]

thx u

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 676)

[raw python]

ummm

i got it thx

[jade topaz]

I can't edit or change the color of the bar. What should I do?

[worldly helm]

Howdy!
That‘s a premium feature!

[jade topaz]

Hello! If I use the 7-day free premium trial and set up the bot in my server, will the settings disappear after 7 days, or will they remain?

[worldly helm]

Heya!
All premium settings will disappear after the 7 days.

[jade topaz]

Will the colors and images be removed from my server, or will they remain but just not be editable anymore?

[worldly helm]

Are you refering to the panel message (the one that’s being sent to the channel)?

[jade topaz]

Yes, I want to change these. If I change them and send them to the channel, will they still be there after the premium subscription expires? And will other features still be available?

[raw python]

it didnt work

[worldly helm]

Well using the premium bot you won‘t be able to create tickets anymore. And no all the other premium features will be disabled

[worldly helm]

Alright.. please elaborate

[raw python]

like its not showing up in the channel i chosen

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[raw python]

like

[worldly helm]

Please refer to the guide above

[jade topaz]

Okay, thanks so much for the answer! I’m going to introduce this bot to my friends in Thailand.

[iron night]

Gave +1 Rep to @worldly helm (current: #9 - 677)

[worldly helm]

You‘re welcome. Glad I could help you out. Thanks for the positive feedback. Have a nice day!

[iron night]

Gave +1 Rep to @hardy garden (current: #372 - 1)

[raw python]

but

theres nothing there

oHHHHHHHHH

[worldly helm]

Click on to create a Panel

[raw python]

the plus sign

OMG