🆘│community-support

[rocky girder]

@little spoke

[little spoke]

this is in any server??

[rocky girder]

Its in a server called Krabby crew

[little spoke]

I think your premium has been ended I think!

[little spoke]

and me I have this prop

[dull harbor]

I need help

how do I set up my bot?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please refer to this^^

[jade topaz]

yo my ticket tool keeps letting a role that isn't supposed to see tickets have perms to do so, and I have a role made for the bot and everything literally called Ticket Manager

I fixed it cuz am so smart🙏

[dull harbor]

Ty I did

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 598)

[hasty garden]

Good afternoon, may I know why I am not eligible for an airdrop?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rough frost]

hello

how can i create new ticket

i am new also

i got banned in some game in roblox and i need ticket to be unbanned that's what the creator told me

[worldly helm]

We can‘t help you.

[rough frost]

@worldly helm why? should i buy or? sorry but i'm new..

[worldly helm]

We provide support for the Ticket Tool discord bot. Not some sort of roblox game.

[rough frost]

I know that's what I meant, the creator told me that I have to have a ticket created in order to file a complaint for it

we didn't understand each other sorry

[worldly helm]

We can't help you tho.

[rough frost]

okay,thanks

[tender bobcat]

Guys can anyone help me how to change the mentioning role whenever a ticket will created

@worldly helm

[worldly helm]

Hello. You will have to change the Ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[tender bobcat]

I am telling that in my server whenever anyone make a ticket it always ping but i have a support team role so how i will switch the role

[worldly helm]

I just told you how

[tender bobcat]

Ok sorry i understand the mistake

[worldly helm]

Im already helping that user. No need for double help.

[tender bobcat]

Thanks buddy

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 599)

[worldly helm]

You‘re welcome, glad I could help

[pallid spruce]

Anyone know we cant close the tickets?

[restive condor]

Hey there! Are you still having this issue?

[pallid spruce]

Ye

[restive condor]

Please ensure Ticket Tool is still in the server

[pallid spruce]

It is

[restive condor]

Ah, you're using the premium bot now

Yoh will only be able to manage tickets opened through the white bot, via commands

/close

[pallid spruce]

Will tru

[restive condor]

Make sure you give Ticket Tool Premium all required permissions to that channel

[tardy dagger]

#🎫│make-a-ticket

[hearty gale]

Hi, I have setup only a particular role to use the open ticket button but still others can open it
how to fix this?

[restive condor]

Hey there! Have you disabled the @everyone role as well?

As by default everyone can open tickets

[finite minnow]

Hello friends, do you know how many servers the bot should have to receive such a category of commands?

[hearty gale]

so you mean like this?

[restive condor]

That's right

[hearty gale]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2073)

[restive condor]

Hey there! I believe there's no minimum requirement but you will need to google that, as we only provide support with Ticket Tool

[coarse granite]

Hi how do u make a ticket “not to be seen by everyone within a group” as inside the ticket should be only 1 user who opened and only staff members. Thanks

@restive condor

[humble jolt]

Hello, I wonder why your bot is closed? Do you have any information about this and when the tickets opened on our servers are not closed.

[coarse granite]

Anyone please?

[austere forge]

Would you simply like to setup Ticket Tool on your server?

[austere forge]

We aren’t shutting down, that’s the "Tickets" bot

We just hit 4 million servers, we have no reason to shut down.

[coarse granite]

No it’s setup already. Im using the ticket bot for tickets.

When a client opens a ticket everyone within the channel can see that ticket, which ofc isn’t correct

[coarse granite]

You’re shutting down the ticket bot also?

[austere forge]

Dashboard > Panel configs > Permissions > Everyone Role Permissions - EDIT OPENED make a sure the View Channel is disabled

[austere forge]

What do you mean ?

[granite musk]

It dosnt work when I do /setup

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[coarse granite]

You just said “We aren’t shutting down, that’s the "Tickets" bot “ so I’m asking if you’re closing down the ticket system? If so then I won’t set it up lol

[austere forge]

I've just said that this is another bot called "Tickets" there's no reason for us to shut down

We are Ticket tool, not "Tickets"

[coarse granite]

Yeah cool, that’s why I’m here ✅

[austere forge]

Perfect, Thank you for choosing Ticket tool!

[coarse granite]

Thanks for your help 😍

[coarse granite]

One more question and I’ll bugger off 😆
When a ticket is opened, rather than it writing “ticket-0004” can this be the users discord username ?

[granite musk]

How do I make it so there is different categories to choose from so like banning someone or something else

[austere forge]

Of course, but this is a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[coarse granite]

Ok no worries thanks

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 842)

[austere forge]

Like a #🎫│make-a-ticket ?

[granite musk]

Yeah

[austere forge]

Alright,
You would need one panel per each button option, and then you can combine all panels into one, using the instructions below ⬇️

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[sonic iris]

ابي

التكت

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[granite musk]

So you know where it says your panel will that be a button?

[granite musk]

And then when I finish how do I make it work?

[nova birch]

hi guys

[nova birch]

Are you here?

[granite musk]

yh

[nova birch]

I want to know how i make the bot when you open ticket Mention a role

[austere forge]

You mean the name of the button?

Re-send your panel

[granite musk]

Nevermind got It thank you so much

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 843)

[austere forge]

Please refer to the embed below ⬇️

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[unique glen]

When i use /setup, it says that the application is not responding

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[unique glen]

Gonna check that rn

[raw flume]

Where is the ticket channel?

[austere forge]

#🎫│make-a-ticket

[nova birch]

@austere forge why i have no claim button?

[austere forge]

This is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[nova birch]

i dont know the rules i am new here why i get a warn?

bruh

[austere forge]

Pinging staff is against our rules, which can be found in #📂│information > Rules

[polar kestrel]

#🎫│make-a-ticket

[unique glen]

Bot says “> System Failure: Non-premium buttons must have a label and/or an emoji.” When close button is touched

[austere forge]

Can i get the server ID /name please

[unique glen]

896565808573079552 / Mate

[austere forge]

Dashboard > Panel configs > Buttons - Button confirm close Ticket, there must be at least one text in the Button text field or enabled Button emoji

[unique glen]

Okay thank you

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[sage spruce]

Hello, i have a trouble with tickets transcripts, when i do a transcript then i go on direct link and the transcript says that: {"error":"Failed to access file"}

How can i resolve that?

[austere forge]

Can i get the screenshot please ?

[austere forge]

Try using the Direct Link button again please

[sage spruce]

is not working

nothing changes

[austere forge]

After clicking on the Direct link button and the grey button, when the HTML file opens in your browser you have the same problem?

[sage spruce]

i set a channel for transcripts

but i don't see any files of type html

[austere forge]

I know that, Did you click on the grey button once the Direct link button had been clicked?

[sage spruce]

yes

[austere forge]

And the HTML file opened from the grey button displays the same thing, right?

[sage spruce]

yes

[austere forge]

I'm going to move you to a ticket to see what's wrong with it

[pure snow]

Oiii galera

[hollow pendant]

Hello, a question, where can you limit the tickets, e.g. that only 5 tickets can be opened? that a maximum of only 5 tickets can be created until they have been processed?

[austere forge]

Dashboard > Server configs > Global Ticket Limit - 5

[hollow pendant]

@austere forge thx

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 844)

[austere forge]

I was wrong, sorry
Dashboard > Panel configs > Limits - Open tickets all users - 5

[austere forge]

This option meant that only 5 tickets could be opened for each user

[timber stump]

@austere forge do u guys accept crypto as a payment methode for the premium

[austere forge]

You can move in #🎫│make-a-ticket > Billing for this

[placid mauve]

i redeemed the free trial but it didn't work

[austere forge]

Try using the sync button at the top left of your Dashboard and re-try please

[placid mauve]

thx it worked🙂 but is there another bot (the gold one) or in the same version?

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 845)

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[placid mauve]

thx alot

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[placid mauve]

can i change the bot profile emage?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[restive condor]

Hi there, not at this time unfortunately ^

[placid mauve]

ok thank

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2074)

[restive condor]

[mental wasp]

hey so whenever i send the ticket panel to the chat it just doesn't show the buttons at the bottom to create a ticket

[orchid spade]

Oi

Hello, I redeemed a code in the bot and it said that I should provide this code to the team

m that i iso

[restive condor]

Hey there! Could you please provide a screenshot of your Dashboard > Panel Configs > Buttons > Create Ticket Button please

[restive condor]

Hey there! You mean a premium code?

[jade topaz]

help me

[restive condor]

Hey there! Could you try using the /debug command in the same channel where you're trying to send your panel in please

[subtle barn]

How to mention a charge on the ticket's ticket?]

[restive condor]

What exactly do you mean?

[subtle barn]

Is it possible to mention a position other than the user's own?

[restive condor]

Are you trying to mention a role?

[subtle barn]

yes

[pulsar salmon]

can i get help

[restive condor]

Please use the <@&roleID> format.
You can use the $id command on your server to get it

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

<@&642118166243311646>

[restive condor]

Like so ^

[restive condor]

Hi, how can I help?

[pulsar salmon]

my kay not working

key

[restive condor]

Which key?

[subtle barn]

I will check thanks for the support

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2075)

[pulsar salmon]

brox 3 it not letting me redem

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

You're in the wrong server unfortunately

[plush sonnet]

how do i

make ticket tool working in dc server

[frigid shore]

ik how !

i own a lot of servers with it

[plush sonnet]

could u maybe help me in my sv?

[frigid shore]

ofc ! dms

[restive condor]

Please keep support strictly to this channel

[worldly helm]

Hello. The bot is missing permissions, please give the bot the Administrator permission.

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 600)

[supple whale]

hi please i need assistance…..i opened a ticket 🎫 on a discord server….i am unable to access the ticket ….i tried creating another ticket but the bot keeps on telling me i have exceeded the maximum number of tickets….i am still unable to close or create a new ticket and i cannot access the previous ticket i created.

[restive condor]

Hey there! You will need to contact that server's staff

[supple whale]

oww
alright thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2076)

[elder vault]

Im so confused why this comes up and why there is no close ticket buttton even do it is enabled. Any help please?

[restive condor]

Hey there! Dashboard > Panel Configs > Messages > Edit Ticket Message

The link you've introduced in the ''Image URL'' field seems to be invalid

And also Dashboard > Panel Configs > Buttons > Close Ticket Button

The emoji for that button also seems to be invalid

[restive condor]

That's the panel message, not the ticket message

[elder vault]

thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2077)

[restive condor]

No problem!

[marsh crater]

it happend when i click at select google drive folder

@restive condor

[austere forge]

Make sure you connect to your Google drive account in Server configs on bottom and enabled Store Transcript on Google Drive before selecting a file.

[viscid plover]

Why is the application not working

[austere forge]

Could you use the /debug command please

[verbal nexus]

i’m having that same problem, but the debug command doesn’t work

[austere forge]

The bot is missing the View channel permission in that channel

[raven sorrel]

hi

[gleaming seal]

I try to do that and it says that.

Is it just a glitch?

[raven sorrel]

how to setup?

[austere forge]

did you run the /debug command where you tried the commands

[austere forge]

Ticket tool does not support link buttons

[gleaming seal]

when i do debug

[austere forge]

all permissions that are ❌ are missing in that channel

[gleaming seal]

OHH thank you!

do i give tickets admin?

[raven sorrel]

on the server where I found this there is a premium ticket tool and there are such links

[austere forge]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Add Ticket Tool > VIEW CHANNEL SEND MESSAGE and MANAGE CHANNELS

[austere forge]

it probably uses its own bot, Ticket tool does not yet have this feature.

[gleaming seal]

its working now thanks so much!

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 847)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[lilac scroll]

How i use the bot in my server?

[raven sorrel]

working in ticket?

#channel?

[fallen hornet]

how do i make a dropdown to put all my tickeet panels in

please someone help

[sturdy locust]

how do i fix this

[humble sequoia]

━━ M4.'s inquiry has been moved to a ticket ━━

[indigo siren]

Hello, I am new here and would appreciate if someone could help me setup the ticket tool bot on my servers for users to make reports and talk to mods. Wondering if there are specific settings on the dahsboard so the ticket system will work in a named channel (ticket) and we can manage them in (ticket admin)

[dense igloo]

This happens every time. Not sure on what to do

Nvm i got it. lol

[fallen kiln]

yo how to fix this cuz i suck at this

pls help if you can

[jovial haven]

Im struggling to figure out why I cannot use the same ticket panel for another dropdown menu option. I see no benefit in even having it be a dropdown menu if I cannot create more than 1 option for it at a time. I know the documentation says using the same panel twice is a no-no, but how do i get more than one option under that dropdown in the same panel?

[glacial iron]

Why my Ticket Tool Buttom Is 2

How can I Fix That

[sonic snow]

i have lots of questions about your dashboard

Please help me with them

[glacial iron]

How can I make The Ticket Bot show me The resault They type In questions

?

[finite surge]

how I can Fix

[cobalt nova]

What am I doing wrong

#🆘│community-support how do I view or delete open tickets

[zinc sage]

Is there a way to show a date in the ticket message? The tickets are for weekly friday event submissions so I was hoping there was a way to show what week the submission/ticket related to Without updating the ticket message each week?

[jovial haven]

If I could get some assistance here, that would be fantastic :>

[jade topaz]

Is there any way to see transcripts of all the tickets i have been in?

[zinc sage]

I'm not a mod here but I set the bot up in my server using a form as each panel and then members could select from a drop down. Hope that's what your talking about. Sorry if not

[jovial haven]

Thank you for your advice, I will look into it and see if that helps ^^

[iron night]

Gave +1 Rep to @zinc sage (current: #367 - 1)

[zinc sage]

I'll send you screenshots of my set up if needed 🫡 hope it works for u

[wooden pike]

Anyone else having issues with the bot right? Interaction failed

[worldly helm]

Please check if your premium sub is still Active, that‘s prolly the issue

[pseudo ravine]

Hey there! What makes you think that Ticket Tool is offline?

[fallen ermine]

is there a way to configure the automation of transcript saving?

i need to close tickets, but the closing and transcriptions and everything is a little monotonous,

[restive condor]

Hey there! Yes, but automatic transcripts are a premium feature

[fallen ermine]

i see

[loud cloak]

Am I able to get a refund from buying the premium bot for a year? I thought I needed it but realized I don’t. Can anyone help?

[restive condor]

Hey there! #🎫│make-a-ticket and we'll see what we can do!

[jade topaz]

How do i get premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! See above ^

[burnt panther]

If i got the premium ticket tool does it increase the channel limit from 45?

[restive condor]

Hey there! Discord has a limit of 50 channels per category, premium can't bypass that unfortunately.

With both premium and free, you can select additional categories though.

What premium does offer regarding this, is the possibility of having thread tickets — for which there are no limits

[burnt panther]

What is thread tickets?

[restive condor]

Tickets created as threads instead of channels

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[jade topaz]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2080)

[restive condor]

No problem!

[severe orbit]

i cant make fricking drop down menus in my surver

ao cunfusing

[hollow pendant]

I have created 2 panels for different tickets. Unfortunately the tickets are posted under panel 1 in panel 2, can this be changed?

[crystal path]

Hello! Is Start Automation supposed to be disabled? Is there an approximate date at which it will be enabled?

[restive condor]

Hey there! That option specifically has been temporarily disabled unfortunately due to a bug that resulted in infinite loops.
It will be re-enabled once our developer gets a chance to ix it

[restive condor]

Hey there! What exactly do you mean?

[restive condor]

Hey there! Here's a guide for you

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Please let me know if you have any questions 🙏

[crystal path]

How long approximately is it expected to take to fix the bug? More than 1 month? More than 6 months? More than 1 year?

[restive condor]

There is no ETA at this time, I'm afraid. You can still manually start it with the /automation command

[crystal path]

Who can I contact about paying the Dev to fix it?

[restive condor]

That's not a possibility unfortunately. The developer is already being paid

[crystal path]

Can I pay to get an ETA?

[restive condor]

No, as there is no ETA, public or private

[crystal path]

Do you personally think it will take longer than 6 months to fix the bug based on previous actions by the Dev?

[half agate]

Hey,
is there any chance to add anything to make a normale ticket like "Ticket-0000" to "Tryout-0000"?

[zenith adder]

i dont know if its true but someone know if ticket tool goona end? i think its a fake news but i want to confirm

[restive condor]

Based on previous actions, it doesn't take long to resolve these issues.
The thing is he's been looking to upgrade the entire automations feature. After which, this bug won't even exist, but I wouldn't be able to provide an ETA on that either.

[restive condor]

Hey there! That's another bot.
Ticket Tool is not shutting down

[crystal path]

I see! Thank you for the help! ❤️

[restive condor]

Hey there! Yes, but custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[zenith adder]

ohhh ok ty the guy send me a massage talking this bot here gonna end, i gonna tak with him ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2081)

[restive condor]

[half agate]

ok ok but is there a feature that you can add a new button who renames the ticket?

[restive condor]

Not at this time, but you can use the /rename command

[half agate]

ok wait let me check if this works like i think

[severe orbit]

ty bbg (no diddy) (:

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2082)

[half agate]

yeah is there any easier way to do that? i don't think that my team will hold on to this

[restive condor]

Unfortunately, no. That's the only way to rename tickets for free

[half agate]

ok thx

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2083)

[restive condor]

No problem!

[slate gorge]

Hola, Lara hacer un reporte de una recarga que hice y nunca me llegó, recargue 250cc ósea 100 liras y nada nunca me llegó la recarga

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[tribal bone]

hi! how can i make autoresponders that ping the ticket owner when i send the trigger?
example: .done = thanks {user} for partnering it is posted in #channel!

[restive condor]

Hey there! You can use our Custom Commands feature for that

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[restive condor]

Please let me know if you have any questions🙏

[tribal bone]

thank you so very much! i have been wanting to use this amazing feature ive seen people using, you're great!

[shell geyser]

Hola

De que trata este server xd?

[prime urchin]

hola buenas tardes el panel centrar para poder configurar el ticket toll no abre como que si la pagina estuviera fuera de servicio

[zinc sage]

Was this answered and I missed it 😶‍🌫️

[tribal bone]

hey! how do i make it so it works? i created the embed & allat but now i'd like to save it so it works.

[restive condor]

Hey there! You can use the <t:{time}:D> variable in your ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

Hola, este es el servidor de soporte para el bot de Discord @pseudo glen

[restive condor]

¡Hola, buenas tardes!
Has intentado usar otro navegador y/o dispositivo?

[restive condor]

There should be a pop-up message at the bottom asking you to save. You most likely already saved it.

Is it not working on your server?

[prime urchin]

lo intentare

[prime urchin]

gracias por alguna razon google chome no lo ejecuta pero en otro navegador trabaja perfetamente

[restive condor]

De nada

[lofty harness]

I need help some1

Can you merge panels if yes

How

[keen whale]

mods i have a qusto=ion

how long do you guys think untill tma is fix

[pure urchin]

i just keep on getting errors

helo?

nvm

[wanton blade]

Anyone know why I'm getting 2 open a ticket options

Just done some digging,

For some reason that create a ticket is allowing you to open a ticket for a seperate ticket tool in the same discord in a different channel

[jade topaz]

How do I make a role blacklisted from submitting a ticket?

[onyx dove]

Is it possible to pause the button and stop making tickets until we want to give them permission to click the button again?

[wise dew]

why is this happening

[hardy vapor]

How do I make it where the close reason is DM'd to the person who made the ticket

It wont let me click this to edit closed DM

[worldly helm]

That‘s a premium only feature

[hardy vapor]

oh damn

[jovial haven]

Could I see some screenshots?

[lavish elk]

Hi,
What is supposed to happen, when I click on the panel "Direct Link"? When i click on it just indicates to load something but when it is done, it doesn't seem to have done anything.
Thanks in advance.
Regards

It‘s the transcript message.

[worldly helm]

Heyy. It updates the html link. That is something that needs to be done so you can view the transcript

[lavish elk]

Okay, thank you for your response!

[worldly helm]

You‘re welcome!

[hardy vapor]

Anyone know why its sending the form responses in two places?

Only want it in the black box

This is how I have it formatted

[worldly helm]

Which one do you want removed

[hardy vapor]

The one under where it says Ticked Opened By:

[worldly helm]

Remove {create.form.1} from your ticket message then

[hardy vapor]

The form would still work? I thought the formula needed to be there for it to work

[worldly helm]

No need for that.

[hardy vapor]

Ah ok

Thanks!

[wooden fossil]

Buenos días
Compré MUTUUM a través de mi Metamask pero no tengo ninguna pantalla de información de mis tokens.
Alguien sabe donde aparece el estado de tus tokens de preventa?
Gracias

[faint storm]

How do I add roles to diff buttons

[north lantern]

Tanks

Is there a solution to this problem?

[worldly helm]

Hello. As you‘re just a member you can‘t do anything

[north lantern]

@worldly helm
Tanks

[fading dirge]

Ayuda como puedo ver la transcripción de un ticket

[tall basin]

Help

Pls

Someone help

[faint storm]

^

[ivory tiger]

Hello team i had recieved account for meta trader 5 but i am having no option to trade

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey. The bot is missing permissions for that channel.

[worldly helm]

Please elaborate

[faint storm]

Ok let’s say I have dropdown enabled and I have

Report a user
{owner} gets pinged
Report a staff
{support team} gets pinged

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Please refer to this ^^

Do that for your wanted panels

[faint storm]

Mk

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 601)

[hushed belfry]

Hey Guys, i have a problem with my Ticket Tool Bot. What can i do? Can someone help?

[raw falcon]

Yep we just seen the same issue on our discord

Players cant open new tickets and we admins can rename or close tickets

[hushed belfry]

Everything else work on my end, like closing tickets but players cant open new Tickets.

[covert swallow]

Are you staff on this server?

[covert swallow]

Please use the $debug command

[covert swallow]

Do they recieve an error?

[covert swallow]

The bot is most likely missing permissions such as read and send messages

[wary mango]

chat how to give higher perm to people in my server like for co owner to manage bot

[covert swallow]

You need the Administrator permission, or a dashboard role to access the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 25, 2025, 2:48 PM

[long warren]

Does anyone know how to make transcripts automatically save?

[wary mango]

i mean how to give him level 5 bot permission im level 6 guild owner

[covert swallow]

Theres a toggle to enable this in your transcript settings

https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options

[wary mango]

ok

[long warren]

Thank you!

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 372)

[humble sequoia]

━━ ptit's inquiry has been moved to a ticket ━━

[faint storm]

I need to know too lol

[tall basin]

@worldly helm wdym?

[worldly helm]

???

[worldly helm]

Hello. That user has already been helped. Just look at the message sent by the Support member (also its a premium feature)

[faint storm]

Mk

[tall basin]

Sorry for Ping

I got it

Thanks

[velvet beacon]

Hello please I need assistance on how to see the transcript of a deleted ticket

[worldly helm]

Hey. Was the transcript saved or not?

If so, are you a regular member or staff?

[velvet beacon]

It was not saved

I'm an Admin in the server

[worldly helm]

There is nothing you can do.

[velvet beacon]

Ok thanks for the response

[worldly helm]

You‘re welcome

[gloomy olive]

How do I make a ticket I'm so stuck

[hushed belfry]

Im the Owner and that is what i got. That is the error massege

[worldly helm]

Hiii.
Dashboard —> Panel Configs —> Limits

[worldly helm]

Heyy. Could you please elaborate?

[haughty ibex]

@slender minnow

[worldly helm]

Quit pinging staff.

[haughty ibex]

Sorry sir

[haughty ibex]

Check my ticket

[worldly helm]

I don't have access to Tickets. Please be patient

[errant gust]

Hello

How can i change the main bot

The Premium plan ended and i want to use the normal bot

[worldly helm]

Howdy!
Could you please click on the button on your dashboard.

If it still says what it said in the first screenshot use the /botswitcher command.

[errant gust]

Ty

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 602)

[errant gust]

Another question

How can i disable auto delete the ticket when you close it?

[worldly helm]

Dashboard —> Panel Configs —> General —> 2 step ticket

[errant gust]

Ty

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 603)

[granite burrow]

حل مشكله

@iron night

[timber kernel]

Have a look at your button configs. You used an emoji that is not available.

(or added text instead of an emoji)

[granite burrow]

@you speak Arabic

[timber kernel]

no sry, but we have Arabic support -> #🎫│make-a-ticket

[granite burrow]

@timber kernel حد يرد تكت

[elfin elbow]

هل هناك إمكانية شراء الحساب بالكربتوا Usdt

[next oxide]

Ticket tool down?

[limber portal]

Hi, no, the bot currently isn’t down

[next oxide]

Odd.

It’s not working for the server I’m in

[limber portal]

Can you provide further details please

[vapid blade]

same

[vapid blade]

the dashboard won’t show up on the discord channel

for like people to make the ticket

[hollow pendant]

Hello wanted to ask if you can close the ticket? That you can no longer create a ticket ?

[pearl veldt]

I need help please

[restive condor]

Hi there, how can I help?

[restive condor]

Hi there, could you specify what you mean please?

[carmine geode]

How can i edit the ticket massage?

[restive condor]

Hello! Dashboard > Panel Configs > Messages > Edit Ticket Message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

Yep, see above please

[carmine geode]

Ty

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2086)

[restive condor]

No problem!

[hollow pendant]

@restive condor Close ticket system that can no longer be created

[restive condor]

You mean you can no longer close tickets?

[hollow pendant]

@restive condor I would like to close the ticket so that you can only create tickets again when I open it again

[restive condor]

Please stop pinging me

You can use disable the create ticket button for the @everyone for the Create Ticket Button on the Dashboard

Dashboard > Panel Configs > Buttons > Create Ticket Button

Whenever you wish to re-open them, simply remove the everyone role from there

[half grotto]

Guys, Ive tried a bunch of things and cant get past this, even with admin permissions i still get this,

[restive condor]

Hey there! Could I get your server name or ID please

[half grotto]

'Gravity Gaming' is the server

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
You have introduced text in the ''Button Emoji'' field for all 3 panels

Please remove it

Text goes in the ''Button Text'' field

[half grotto]

Far out, thank you legend!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2087)

[restive condor]

No problem!

[sharp nexus]

#📌│automated-support

[carmine geode]

@restive condor

I want to add a photo in the ticket how @restive condor

[restive condor]

Adding images is a premium feature

[clever junco]

Hello, when I first set up my ticket system, it worked great (still does), but today I tried to add another button for another ticket option that could be opened. I thought I did everything correct but when I click send, it still only sends the two original buttons (ticket options). Any ideas?

[uncut kelp]

I noticed that when a ticket is created, anyone who sees the ticket can close it... is it possible for every ticket to be closed by the moderator only?

[dry gull]

Does non premium allow for sending transcripts to users via dms once the ticket is closed?

[clever junco]

My 3 ticket types

What I get when I click send..

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

Hey there! You can head to the Dashboard > Buttons > Close Ticket > Support Team Only >

You should also head to the Dashboard > Command Configs > Close > Support Team Only >

[pseudo ravine]

Hey there! Unfortunately not, as it's a premium feature

[flat geode]

Is there a way to fix this?

[pseudo ravine]

Hey there! Please ensure that Ticket Tool has the View Channel and Send Messages permissions in that channel

[clever junco]

Thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1136)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[flat geode]

It’s both on but it still won’t work

[pseudo ravine]

Please run the /debug command in that channel

[flat geode]

Alright thanks!

[wary spear]

why doesn’t my tickets that people make go to my category’s? i’ve put the category in the ticket tool but my tickets never no there.

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the proper permissions in the categories

[wary spear]

okay tyyy

[tough cairn]

hola me banearon por error

[sharp bone]

YOO DOES ANYONE KNOW HOW TO FIX OTHER PEOPLE CAN ACCES EACHOTHS TICKETS EVEN MEMBERS

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rotund plaza]

hey guys im having issues were I did all the perms i feel like correctly to get my tickets made in specific categories but they were working for a second then they stopped and now there all going to 1 category and not being auto assigned to the ones there suppose to be in can someone help me with this

[short silo]

Hello, some people scammed me and the evidence to prove that they scammed me is in the ticket created, ticket which they closed and I did not receive the transcript, is there any way to see the ticket?

[worldly helm]

Heyy. There is nothing you can to access the transcript. Feel free to report the server #🎫│make-a-ticket > Report

[timber kernel]

Do you may have 50 Tickets already in one category? This is the limit by Discord.

[upbeat mountain]

bro why isnt /setup command working

@timber kernel

ok soory

same

[jade topaz]

nvm its cuz the bot cant send msg there @upbeat mountain

[upper phoenix]

Instead of numbers here I want the name of the person

[upper phoenix]

@timber kernel

[upbeat mountain]

hm

[worldly helm]

Quit pinging staff.

[upper phoenix]

Can you pls tell me this

[worldly helm]

It‘s a premium feature.

[upper phoenix]

I have to look for good ticket tool then it's trash ;/

[worldly helm]

What do you mean?

[honest blade]

As non premium user, can i see ticket transcripts?

[limber portal]

Yep :)

[honest blade]

By creating a logs channel for tickets?

Is that the only way?

[limber portal]

You can setup transcripts in dashboard > panel configs > transcripts

Then you should manually transcript each ticket with the ‘transcript’ button when closed

[glacial kestrel]

Can some German help me to create Ticket bot

[worldly helm]

Moin! Wo genau brauchste hilfe?

[grave crescent]

Eu preciso de suporte não consigo acessar o link no site e o site estar tudo em inglês

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[worldly helm]

^^

[runic yew]

Is there any way to close all tickets at once?

[worldly helm]

Hey! You can use the /purge command.

[flat oyster]

How many buttons I can have on free version?

only 5? on free version?

[worldly helm]

Hey, its 5 Per row and 25 per embed

[flat oyster]

I want to have 6 buttons but it doesn't send together all 6 maybe u know how to change it?

[worldly helm]

Could you please show me your settings?

[flat oyster]

I can in private messages

[worldly helm]

I do not provide support via Direct Messages as it's against the rules. Could you just head to:
Dashboard --> Panel Configs --> Panel, and show me?

[worldly helm]

Click on Panel

[rotund plaza]

no tickets at all

[worldly helm]

Where do you have the panels attached (Show me that setting on the panel that you are using multipanels at)

[worldly helm]

That is not what I meant. Please show me the panel that you are using at option at

[flat oyster]

its not attached

erm

[worldly helm]

Oh, so you did not set it up yet, am I correct?

[flat oyster]

i tried but i see it didnt attached

[worldly helm]

Did you do this?

[flat oyster]

no thats the problem

another our served administrator did it, and hes out

[worldly helm]

Ohh, please #🎫│make-a-ticket

[flat oyster]

i made it

[sullen elbow]

where channle parnter @worldly helm

[worldly helm]

Hey! Are you asking on how to become a Ticket Tool partner?

[sullen elbow]

yes

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[worldly helm]

Refer to

[rotund plaza]

can someone please help me out here i have a annoucement i need to send out and i need it done with tickets

[worldly helm]

Hey. Did you set the categories up for every panel?
Does the bot really have permission to send them into the category?

[rotund plaza]

yes i set up all categories

[worldly helm]

Please #🎫│make-a-ticket

[rotund plaza]

ticket made

[glacial kestrel]

Ich checke nicht wie ich das alles einstelle habe probiert aber geht irgendwie nicht

Kannst du mir helfen?

[worldly helm]

Gerne, guck einfach unter dieser Nachicht. Ich werde eine Anleitung schicken.

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[ancient schooner]

What is the solution to this problem?

[unique ravine]

Hey everyone, how can I ping all support role members when a new ticket is created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[restive condor]

Hey there! Discord has a limit of 500 channels per server.

That server has reached the limit.

Please contact server staff or re-try later

[echo lagoon]

Hi ! when people try and create a ticket it says they do not have permission

[tacit path]

Hey there, I am trying to put in a bio for a panel, but the bio is to long, would there be a way to bypass the bio for the panel?

[acoustic grove]

Is it possible for the person who closed the ticket receive the transcript even if they didn't make the ticket?

[worldly helm]

Hello. By using the /transcript and then choosing the user as an option yeah, not automatic tho.

[acoustic grove]

ok ty

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 604)

[worldly helm]

Hi.
What bio are you talking about?

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[honest prairie]

Hey there, is the partnership application open?

[limber portal]

Hi there!

Partnership applications are currently not open for everyone - however as an existing partner you have the oppotunity to add a related server as a 'branch' under your server that already has the partnership. If you want further information on that / want to proceed with this please let me know

[honest prairie]

Yes, I have another server with a different concept than the one I partnered with you on, and I need the paid version for the other server.

[vague nova]

how do i look at ticket tool transcript?

[worldly helm]

Heyy there! Are you a regular member that wants to view the transcript of a ticket or a staff member?

[limber portal]

Branch servers can only be added if they are related to the base server. If you want, You can make a support ticket in #partner-tickets and we can take a look at the server to see if we would consider it.

[vague nova]

i want to view my transcripts, I hsve been scammed in a server and they used ticket tool how do I see the transcript ?

[honest prairie]

okay ty

[worldly helm]

You can only view it if they sent it to you via the bot (per DMs) or if they give it to you. Also please #🎫│make-a-ticket —> Report and report the server using Ticket Tool to scam people!

[vague nova]

the bot doesn't send me dms ??

every ticket I've had with ticket tool, the bot had never sent me a dm

[worldly helm]

That's not something automatic if they use the free bot. There is nothing we can do as Ticket Tool itself does not save transcripts, still report the server

[vague nova]

already checked

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jovial bluff]

how do i make it so you need to select what to apply for like just clicking instead of typing apply

[worldly helm]

Hello. Are you Talking about dropdown menus?

[jovial bluff]

yes

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

[jovial bluff]

thank you so much

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 605)

[tacit path]

The embed.

The embed descfription

[worldly helm]

The limit is 250 without premium, buy premium to increase that limit.

[tacit path]

Alright.

[lone root]

I want to have access with the old channels?

what should I do to have access with those channel i left on my own?

[strange crypt]

Hello! How do I find out the history of all tickets that I have ever opened or a branch has been opened?

[restive condor]

Hi there, you will need to request that from that server's staff

[lilac jetty]

hey im closing tickets and they wont move to my closed ticket category

[restive condor]

Hey there! How many channels are currently in the categroy for closed tickets?

[lilac jetty]

uh

at least 30 lol

[restive condor]

Please do double check, Discord has a limit of 50 channels per category

[lilac jetty]

ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2092)

[indigo plover]

Hay

[bronze folio]

How do I get emoji ids

[gray widget]

Oii

Português?

[mighty thistle]

If you right click an emoji, you can "Copy Link" or "Open Link" to enter a web browser. The string of numbers in the URL is the ID!

I wanted to ask really quickly: One of my tickets has an embedded mention within the panel message. But it seems that I don't get mentioned if I'm not online. Do we know why this is?

[ember depot]

Mobile: hold down on the message and go to copy then paste wherever you want

PC/Windows/Mac: right click on the message copy the message and ctrl+V or double click

[wooden pond]

Hello i need help

[lime aurora]

I'm a moderator in a girls only server and just transitioned us to this ticket bot. On our previous ticketing bot we had to put a reason for closing the ticket, and I'm trying to get that set up on this one but I'm having a really hard time figuring it out. Can anyone help me?

[compact wave]

I'm having an issue with reconfiguring our ticket tool

we repurposed an old server and want to change the name and info, but I cannot edit panel info

[worldly helm]

Hey. How can I help?

[worldly helm]

Hey there. You can use /close REASON. Its Not possible with a button yet.

[worldly helm]

Heyy. Could you show me Screenshots of what you want to edit?

[worldly helm]

Hii. That user was already helped by another one. While we appreciate your help, there is no need for double support as it may confuses the users.

[lime aurora]

Does this add it to the transcript?

[worldly helm]

Depends on how you edit your transcript message

[obsidian jay]

can i get help on adding a form to a ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

^^

[obsidian jay]

ty

[obsidian jay]

i followed the intructions and it still doesnt work

[worldly helm]

I don‘t have time rn #🎫│make-a-ticket

[normal pollen]

i want to create a panel where there will be selection and when user select it wont open a ticket but i will know what they select

[worldly helm]

Hello. Are you talking about dropdown menus?

[normal pollen]

where user will be able to selct from 10 option

[worldly helm]

Buttons or dropdown menus??

[normal pollen]

and the selection wont open a ticket but i will get to see what they select

dropdown menus

[worldly helm]

You can use the downdown guide below and change the ticket names

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[normal pollen]

ive tried that

but the dropdown will end up creating a new ticket

[worldly helm]

Wdym?

[normal pollen]

i dont think you understand my question

[worldly helm]

What do you mean with this

[normal pollen]

let me explain i created a panel to create a ticket already

inside the ticket i want to create a panel where the user who created the ticket will make a selection of what he wants to do , when he makes the selection i dont want it to creATE a new ticket

when he make selection i want to see what he selected

[worldly helm]

thats not possible with ticket tool.

[normal pollen]

ugh

is there an app you can recommend

[worldly helm]

nope, sorry!

[gray marsh]

This is a russian bot?

[normal pollen]

?

[desert summit]

I have a problem when I make an order the bot tells me (the application no longer answers)

[worldly helm]

Hello. That'd because the bot is missing permissions.

This is a list of all needed permissions.

[desert summit]

Thank's

[dense quiver]

yo i have a question how i can see my messages when my ticket got closed ?

[worldly helm]

Hello. Either if you have the transcript or if the server owner sets up the bot for you to still view the ticket after closing.

[dense quiver]

ohh okay and how i can get the transcript ?

[worldly helm]

If staff is using /transcript USER command

[dense quiver]

ohh okay

thanks

[narrow burrow]

Support please

I have ticket but I don’t know how to claim

[wooden pond]

Hello

Pls can someone hack a certain gmail account

Their midman are ghosting me ever since they bind their gmail to my game account

I'm in dead end

I got anxiety and overthinking and can't sleep for days thinking about this

[jade topaz]

How to set only certain roles can close the ticket?

[wooden pond]

They bind their gmail to my game account, but I still havent receive my payment

Pls someone help me😭😭

This is the gmail use for this verification code

It's not mine, it's midman gmail

Handed over my acc on 23rd, now it's 27th

I contacted him thru dm, but no reply

Pls

[jade topaz]

How to set only certain roles can close the ticket?

[worldly helm]

Hello. You are in the wrong server we can‘t help you. Please do not leak any form of personal information in this channel.

[wooden pond]

Hmm i want to cryy😭😭😭

I'm getting anxiety and overthinking, it's not normal🥲🥲😭😭

[worldly helm]

Heyy.
Dashboard —> Command Configs —> Close —> allowed roles
Dashboard —> Panel Configs —> Buttons —> Close button —> Allowed roles.

[worldly helm]

as I said we can‘t help you. Please delete the message containing an email

[worldly helm]

Hello. Please send a Screenshot of what you mean.

[jade topaz]

I should've join this sooner.. i tried figuring this out for weeks

[worldly helm]

😅
As soon as you feel like needing help with ticket tool, simply just ask :)

[jade topaz]

What is close and close request in command configs does

[worldly helm]

1: Close Its about the /close command and using the Close button
2: Close Request That's about the /closerequest command which can be edited in: Dashboard --> Panel Configs --> Messages

[jade topaz]

And how to make certain roles cant view the ticket channel

I alr set the permission

But others can still.view it

[worldly helm]

Only roles that are added in: Dashboard --> Panel Configs --> General --> Support Team/Additional Roles, can view the ticket

Make sure to disable the view from everyone in: Dashboard --> Panel Configs --> Permissions --> @everyone role/Open Ticket --> View channel ❌

[worldly helm]

Hello! How can I assist you with Ticket Tool?

[narrow burrow]

Giveaway link provided is not opening I want to claim

[worldly helm]

We can't help you as we only provide support for the Ticket Tool Discord bot, we do not provide support for anything not related to that.

[narrow burrow]

Ok

[jade topaz]

How to make a role cant view the ticket channel if they didnt create one but if thry create they can see it

[worldly helm]

Dashboard --> Panel Configs --> Permissions --> Ticket Owner/open ticket --> View Channel

[jade topaz]

It's alr on

[worldly helm]

Refer to this message

[jade topaz]

I dont understand

How to make it like o ly the ticket owner can see the channel not thr others cause theres 1 role that can still view it maybe it's because the ticket owner got the same role as tje others thst can view it?

This is my last question

Im having trouble w that now

Then im alr set up

[worldly helm]

Does that role have the administrator permission?

[jade topaz]

No

[worldly helm]

Please #🎫│make-a-ticket :D

[jade topaz]

done

[dire vector]

Can you unban me from the game? pls

name wjfjjfv

I will delete its software, sorry, I'm still stupid

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dire vector]

Oh sorry

[dapper violet]

I need help with rhe clamung of a tiket via command

[worldly helm]

Hello. You can claim a ticket using the /claim command.

[near oasis]

Bom Dia

Fui silenciado ontem por um anúncio

Queria saber como resolver isso

[jade topaz]

How to make a certain role cant create a ticket

[near oasis]

Onde eu crio ticket

[worldly helm]

Dashboard --> Panel Configs --> Buttons --> Create Ticket --> Disabled roles
Note: That's for one panel, to blacklist them from ALL types of tickets, refer to the guide below.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[worldly helm]

Olá! Isso é sobre o Ticket Tool Discord bot?

[dapper violet]

It will tell me that claiming isnt activatet but i cant find it

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[worldly helm]

Please refer to

[dapper violet]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 606)

[jade topaz]

how do I use emojis for my dropdown, I mean custom emojis

[worldly helm]

Hey! You have to use the $id EMOJI command and then paste the output into your dashboard

[jade topaz]

I just found the fix by searching up the error

thanks Lias!

[worldly helm]

Lovely! Have a great day!

[weary glacier]

محتاج مساعدة

[royal helm]

Hello

[worldly helm]

Hello. How can I assist you today?

[royal helm]

hello there i just aadded ticket tool to my server and i wanted it into my 2 channels but when i open ticket it showns ticket 1 from both channels i need them to show different like i have 2 channels name collab and support so when someone open support ticket it should say support ticket 001 and if collab it should show collab ticket 001

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

Hii. Please refer to the guide above.

[royal helm]

I hope you understand above mess

Here you can see 2 ticket with same name

I have 2 channels 1 for support and 1 for collab when someone opens it shows same how to fix this

@worldly helm

[worldly helm]

Correct, as they are opened on two different panels.

[royal helm]

Yeah so i want you to assist that the name should be different so that we can differentiate

Or any solution you can provide

@worldly helm

[worldly helm]

I just provided a solution for you. (#🆘│community-support message)

[coral rune]

I need help

How can I fix it

[worldly helm]

Hii. The bot is missing permissions for that channel. Here is a full list of needed permissions.

[coral rune]

Oh alr thanks

[royal helm]

@worldly helm why is this showing 2 create ticket need only 1 how to config this

[worldly helm]

Dashboard --> Panel --> Attached Panels --> Remove the panel from the list

[jade topaz]

can I make it so when a ticket is opened, a 20 character output gets sent.

like this

@worldly helm do you know?

[worldly helm]

Hey! Random characters?

[jade topaz]

exactly

[worldly helm]

Lemme search for a variable

[worldly helm]

Can those also be numbers only?

[jade topaz]

it can be whatever, numbers is fine.

maybe it can be the ticket URL number?

like ticket id

[worldly helm]

What do you mean?

like the ticket count?

[jade topaz]

no

like channel ID of the ticket

[worldly helm]

Use the {random?rmin=1000000?rmax=2000000} variable for random numbers
and {ticket.id} for the channel ID

[jade topaz]

okay, and how do I use the font I showed in the picture?

[worldly helm]

``` text here ```
text here

[jade topaz]

thanks

[full barn]

I made a ticket and added a user to it, How can i make it where i dnt own it anymore bc i cant make anymore tickets

Do i need prem to do that or is there a way where u dnt need prem for that

[limber portal]

Hi there, it’s not currently possible to change the ticket owner.

[full barn]

kk i sorted the issue thx

[jade topaz]

How do I make ticket tool like in a certain channel

It's in my server but it's not added to a channel

So it's not like doing anything

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hii! Please refer to this guide ^^

[jade topaz]

@worldly helm YOU ARE A LIFE SAVER

[worldly helm]

Glad I was able to help 😅

[jade topaz]

Yess tyyy

[still sonnet]

Bought premium and enabled transacripts to be sent over being closed now tickets aren't closing properly

Closes ticket, doesn't delete the channel

[restive condor]

Hey there! Any error message when you attempt to close a ticket?

Ah, Dashboard > Panel Configs > General > Please disable TWO STEP TICKET

[still sonnet]

Getting this message now

I've set a channel

[restive condor]

It seems like you don't have a channel set for that panel

[plain sigil]

Is there a way to use a multi-panel in a multi-panel? trying to make my flow like this
ticket channel -> main ticket select [buttons] (service 1, service2) -> subticket select [buttons] (what to do with service x) -> pre-listed request/problem [open ticket] (help with account on service x)

[jade topaz]

Where can i find ticket transcripts from tickets i created on other servers?

[restive condor]

Hey there! No, that's currently not possible.
Using a ticket button/dropdown option would trigger a ticket.

The only thing you could do would be a form

[restive condor]

Hey there! You will need to request that from that server's staff

[jade topaz]

okay thanks

[plain sigil]

thanks

[ancient mica]

How i can add my server to bot?

@restive condor

[hearty plover]

how to make your tickets once opened the name of the member who opened it instead of the ticket count

[worldly helm]

Heyy. Please refer to the guide below.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[mighty thistle]

Bumping this!

[restive condor]

Hey there! Mentions within embeds don't ping

Please put the mention in the Message Content field of your ticket message

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[mighty thistle]

My apologies, I just meant that it embeds the Role ID vs the name.{Role ID}vs{@Role Name}It is within the Message Content! 😄

I was hoping to troubleshoot why I'm not notified for it. It is my highest role and it has Administrator access, if either of those have something to do with it.

[restive condor]

Ah, so the issue is you're not receiving the notification if you're not online, correct?

Can you provide a screenshot of the current ticket message when you open a ticket please

[crude matrix]

hi.. how do i create a dropdown for different issues my user can choose from

[mighty thistle]

Yes!

[restive condor]

Please make sure to give Ticket Tool the MENTION EVERYONE & ALL ROLES permission for its role

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hi there, see above please ^

[mighty thistle]

If you create a panel, you can turn on "Dropdown Style" in Panel Settings. Then, you can either make that panel its own ticket, or leave it blank. You'll then have to make more panels. Then set those as "Dropdown Items" for your primary panel! Each panel can only be used in one place if Dropdown Style is enabled.

Oh oops, sorry 😭

[mighty thistle]

OH DUH 😭 Thank you!! I appreciate the help.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2095)

[restive condor]

No problem, glad I could help!

[peak umbra]

can someone help me ?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[crude matrix]

hi guys please i want to have a list of issues my users can select from (like a dropdown)and a button that leads them to the website to solve the issues..

i dont know if anyone understands what i am trying to achieve

[jade topaz]

How to change the color of this?

@lament prairie

I just got premium, where do I change the color?

[wary spear]

why doesn’t my tickets go into their category? ticket tool has the right permissions in the channel but it just automatically goes uncategorized

[orchid stump]

Ticket owners cannot post media or attachments. Permissions are enabled, What am i missing?

[spring kayak]

where do I request a refund?

[versed remnant]

What should i do

[obsidian sky]

how does one get the bot to not ping a certain role? in my case i thought i only had "support staff" selected but it is pinging the role of the owner of the server and i do not what that

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

see the info above ^ it should help you to remove the ping (the opposite of adding it)

[wanton sapphire]

what do i do

[teal verge]

Do you have ticket tool in the server? And do you have silver or Gold Ticket tool?

You may just not have access to look at it

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[snow token]

I wanna make that ticket transcripts go to admin chat not create a ticket

[worldly helm]

Heyy. Please change the transcript channel on the Dashboard

Dashboard —> Panel Configs —> Transcripts

Make sure to change that for all the needed panels.

[orchid mist]

I want to cancel my subscription but i lost my email.. can u help me

[blissful tendon]

hi guys,

I wanna make it so the bot adds all support roles into the "pending" category on my discord, but then once its been moved to another category i dont want all the support roles to see the ticket anymore, how do I automate this?

[snow token]

Can someone do a discord server for me i will pay. Dm if u interesed

[worldly helm]

Hello. That is not something we do here. We can help you with easy guides though!

[snow token]

Oh ok

[snow token]

I just cant do tickets that look good

[worldly helm]

Feel free to have a look at #1190147256570097765 to check out some things made with ticket tool.

[blissful tendon]

can u see my question pls

[worldly helm]

Hello! 👋 That is not possible to do with Ticket Tool, sorry!

[blissful tendon]

it cant be done using the claim feature? for example when a support person claims a ticket, can it hide the other support roles?

[worldly helm]

It can only change the permissiosmof the whole support team.

[lusty jetty]

hey i cant see tickets and idk what to do

[pulsar peak]

anyone know how i can make multiple tickets in my discord

[lusty jetty]

Just create a new panel

[pulsar peak]

im trying to open like 50 tickets and add members to them so i can talk to them

1 member per ticket'

[lusty jetty]

Click the create a ticket button

50 times..

[pulsar peak]

i can only open 1 per panel @lusty jetty

[lusty jetty]

hmm

[pulsar peak]

Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel, is there a way i can use 1 panel 50 times if yk what i mean

[lusty jetty]

well then idk?

[pulsar peak]

what would you recomend? create 50 panels?

[lusty jetty]

maybe someone else will help you but my recommendation is create 50 panels 💀

[worldly helm]

Dashboard > Panel Configs > Limits

[lusty jetty]

answer my question 😭

[lusty jetty]

.

[pulsar peak]

ahhhh thx

[worldly helm]

Please bapatient, what do you mean. Explain a bit more maybe with a video.

[honest shell]

How do we get the little message with a gift in a chosen salon, I can't do it?

[worldly helm]

Heyy, is this related to Ticket Tool?

[honest shell]

yeah i think

but the problem is good i found a alternative

[blissful tendon]

okay how about tagging a role? i put the role as code and it still didn’t work

[ashen rampart]

how many tickets can be open at once?

[worldly helm]

Heyy per user or in general?

[worldly helm]

please show a Screenshot

[trim ice]

i need help dm me if u can help

[worldly helm]

We do not provide support via dms. How can I help you?

[trim ice]

it saids ticket bot is down right now

[worldly helm]

Please show a screenshot of what you mean.

[trim ice]

okay

well im watchig a video and it shows me mange severs but it only shows dash board for me

im tring to get a ticket bot

[worldly helm]

as I said, please provide a screenshot of what you mean.

[trim ice]

ok

it dont let me screen shot i can copy and paste it what it saids

[worldly helm]

Sure.

[trim ice]

It looks like Ticket Tool isn't online or in any servers you have permission to access, Invite Ticket Tool or check it's status
Servers without Ticket Tool

i got the bot in discord now im trying to do the next part but this pops up

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Please refer to this guide ^^

[ancient mica]

İ need help

[ancient mica]

Help me

When I give a command to it on my server it gives an error that there is no access

@worldly helm

[ancient mica]

When I give a command to it on my server it gives an error that there is no access

[worldly helm]

Hello. There is no need to ping me 3 times! Could you please Screenshot the error message?

[ancient mica]

Ok but its turkish

[worldly helm]

No worries

[ancient mica]

and how can i open a place like this #🎫│make-a-ticket

[worldly helm]

The bot is missing permissions for that channel. Please ensure it has all of the needed permissions

[worldly helm]

What do you mean??
Like more buttons at once?

[ancient mica]

for members to open tickets

[ancient mica]

Ok

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^

[ancient mica]

Tysm

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 608)

[worldly helm]

You‘re welcome, glad I could help.

[keen hemlock]

How can i change that when a person creates tickets it says ticket created 0003 to ticket created @username

[restive condor]

Hey there! It's not possible to edit that ephemeral message unfortunately

[keen hemlock]

Ohkk

[blissful tendon]

@worldly helm

[worldly helm]

Please use {ROLE-ID} or {@ROLE_NAME}

[jade topaz]

whin me put ticket in my server they tell me they don't have permission

[worldly helm]

Heyy 👋

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[blissful tendon]

including or excluding the dash?

[worldly helm]

Don‘t use the dash, im just including it to show ppl bcuz {ROLEID} looks wierd

[blissful tendon]

its doing the same thing @worldly helm

[worldly helm]

Did you save the settings, did you open a new ticket on the right panel, did you save it for the right panel?

[blissful tendon]

yes for the right panel

i saved

[worldly helm]

The limit is 250 with no premium, my guess if that if you include the role ping its 250+ chars

[zenith gust]

is there any fix for attachment failed to save because exceed limit?

its only 44KB attachment

for transcript

[viral kraken]

I add the bot into my discord server and i go to dashboard to manage it and its not there plz help!

[bleak wave]

can someone please tell me what I'm doing wrong?

[worldly helm]

Hello. Please click the Direct Link button on the transcript to update the link, then click it again.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hello there. Please refer to guide :D

[viral kraken]

thank u

[bleak wave]

okay, thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 609)

[worldly helm]

You're welcome, glad I could help

[viral kraken]

I got it thank you for the help!!

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 610)

[worldly helm]

You're welcome, glad I could help