🆘│community-support

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gray umbra]

Is there any way to create multi panels?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[willow locust]

Bonjour, ticekt tool crée les panels et ils disparaissent juste après (commande debug indique aucun problème)

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[keen aspen]

hi, does the premium bot have a feature that allows the person who opened the ticket to rate the support received once the ticket is closed?

[pseudo ravine]

Hey there! Unfortunately this isn't possible. You can do something like what we do with #📈│reviews

[rich oar]

Hello I need help please, I was ask to cone to support.

I made payment of $5.40 for nexus node by I have not been credited how do I sort this out ASAP!

[sick raven]

#📂│information

[humble sequoia]

@rich oar

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[visual elm]

Hoy can i change the level for the team support to and users to the tickets

[worldly helm]

Heyy. I'm afraid you have to explain a bit more.

[bitter lynx]

Hi

How can i let the bot mention the support team and the visitor?

[worldly helm]

Heyy. Please refer to the Guide below, also use the {user} variable.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[bitter lynx]

okokokokokokokookokok

[visual elm]

The user level (2,6,8) to allow the support personal to use the /add command

[next stream]

What's everyone switching to

[restive condor]

Hey there! Those are Dashboard levels, which is unrelated here.

The /add command should be allowed to support team role by default, if that's not the case, you can set allowed roles for the command from your Dashboard > Command Configs > ADD

[restive condor]

Hi there, how can I help?

[jade topaz]

HELP ME

PLEASE HELP MEEE I NEED HELP WITH TICKETTOOL

[restive condor]

Hey there! How can I help?

[jade topaz]

It wont stop leaving

[next stream]

Is Ticket Tool getting depracated? I feel like I saw somewhere that operations will be ending by March?

[jade topaz]

Kicks me out of thread

[restive condor]

That's another bot. Ticket Tool is not shutting down

[next stream]

Which bot is that

Is there a new bot I should have added? Been using since 2021

[visual elm]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2044)

[restive condor]

Are you referring to a thread ticket?

[jade topaz]

Where so i make ticket

[restive condor]

No, the shutdown is completely unrelated to this company

[jade topaz]

Dan

[restive condor]

Please be patient

[jade topaz]

I just wanna know where to create ticket

I wanna buy

[restive condor]

In this server?

#🎫│make-a-ticket

[next stream]

Ok. What's it about if I may ask?

[restive condor]

We are not the ones shutting down, I'm unsure as to why they are

[next stream]

Ok thanks @restive condor

Have you guys thought about creating a TicketToolAI Agent? Could have users pay a premium and you train AI agents on Ticket transcripts (since you already store them). Agent would then be used as an 'AI Moderator' in the ticket, responding to questions based on the training data from previous customers

[restive condor]

We don't store transcripts, but feel free to suggest that feature!

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[twilit ermine]

Hello — I’m not able to use the /add command to add people to tickets

Is that because I removed admin access from the bot?

Or can the bot do that without having admin access?

[restive condor]

Hey there! Any error messsage when you attempt to use the command?

[twilit ermine]

Failed to add Missing Permissions

[restive condor]

Could you use the /debug command in that same channel please

[twilit ermine]

https://discordapp.com/channels/509192800865353738/662692902245498910/1341857327573368904

[restive condor]

Lovely, and which panel is this for?

[twilit ermine]

For the category that the ticket creates tickets in, I have granted the bot permissions to Manage Channel, Manage Permissions

Support Tickets

[restive condor]

Dashboard > Panel Configs > Permissions:

• Suport Team Role Permissions - Edit Opened -> Manage Permissions
• Additional Roles Permissions - Edit Opened -> Manage Permissions
• Ticket Owner Permissions - Edit Opened -> Manage Permissions

[twilit ermine]

Set them all to / ?

[restive condor]

That's right

[twilit ermine]

Got it. Will do it now

[restive condor]

Well, not all permissions. Just 'Manage Permissions', for all

[twilit ermine]

Yeah

[twilit ermine]

So I updated the permission for all 3 categories you provided for the "Support Ticket" panel and tested and same result

Here is another debug https://discordapp.com/channels/509192800865353738/662692902245498910/1341862936469311579

I only gotta do /add and then use the prompt for "user" and type their name, right? nothing else?

[restive condor]

That's right

[twilit ermine]

Yeah, it showed the same thing as before

[restive condor]

Can you provide a screenshot of Ticket Tool's roles please

[twilit ermine]

On discord or thru the TicketTool dash?

[restive condor]

On Discord

[twilit ermine]

Actually before I do that -- does the TicketTool role need to be higher in the role heirarchy than the server members? That's prob it 😂

I have most bots at the bottom

Nvm -- that didn't do it

Sending ss now

[prime bridge]

Successful Removals: 1
Unsuccessful Removals: 0
Reason: No reason.
Moderator: @restive condor

[twilit ermine]

Thank you

DM'd it to you

[restive condor]

Just a screenshot of Ticket Tool's roles please

Basically a screenshot of its server profile

[twilit ermine]

Got it

[restive condor]

Can you remove that ''Bots'' role momentarily please

[twilit ermine]

Done -- testing

Same result

[restive condor]

It's not gonna work just yet

Try giving Ticket Tool's role the SEND TEXT TO SPEECH MESSAGES permission

@jade topaz How can I help

[jade topaz]

Can someone please help me with setting up my tickets bot? I want to create a tickets but everything on it is so complicated and confusing since I'm new to this stuff, please someone if you can help me that would be great

Lol sorry I copied and pasted

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

Thank you!

[restive condor]

Please try the above & let me know if you have any questions 🙏

[twilit ermine]

Failed to add Missing Permissions

[jade topaz]

Okay!!

Sorry AZ if I'm inteferring by the way

[twilit ermine]

Not at all, bro! Thanks for the consideration tho! You're good

[iron night]

Gave +1 Rep to @exotic relic (current: #367 - 1)

[restive condor]

And could you also double check that Ticket Tool has the MENTION EVERYONE & ALL ROLES permission please

[jade topaz]

What does this mean?

[restive condor]

Support Team Roles are the roles that will have access to tickets
Additional Roles are additional support team roles (can have different permissions from regular support)
Two Step Close, is a close confirmation message
Two Step Ticket, is whether you'd like tickets to remain closed until you delete them, or have them automatically deleted
Auto Pin Ticket, is if you'd like to automatically pin the ticket message

[twilit ermine]

Completed. Also granted several other permissions. Same result

Let me try in a new ticket actually

[jade topaz]

Ohhh thank you

[twilit ermine]

Same result in a newly opened ticket

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2046)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Alrighty, I'll move you to a ticket as I'll need a server invite

[twilit ermine]

Sounds good -- that's fine w me

[jade topaz]

How to obtain ticket tool ultra

[worldly helm]

Hello. What do you mean?

[jade topaz]

Its locked

Ticket tool ultra

[worldly helm]

Do you mean the premium bot?

[modest harbor]

what should I do to make ticket?

[jade topaz]

What does this mean? Also wait do the question marks give you a summary of what it means?

[worldly helm]

Hey. Are you trying to set up ticket tool in your own server?

[restive condor]

They do

[jade topaz]

Ohh ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2047)

[modest harbor]

i already do that but how I do to open a ticket in my server tho? like a ticket to allow people to boost my server

[restive condor]

You can pick the categories where you'd like tickets to be opened in & closed in there though

[worldly helm]

To boost your server?? Please elaborate 😅

[jade topaz]

Wait

What does closing tickets mean like won't it just close anyway?

[modest harbor]

uh sorry tho but how to open a ticket in my server cuz I already added this bot in my server (my server link is in my bio tho.)

[worldly helm]

Please refer for a simple set up guide.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[modest harbor]

Ok but can u help me tho?

[worldly helm]

With what? I just gave you a simple guide

[restive condor]

If you haven't selected a category for closed tickets, they just won't be moved once closed

[topaz pebble]

so i activiated the premium free trial, but none of the premium features work still. what do i do

[restive condor]

Hey there! Try using the button above your server name please

[topaz pebble]

tried that

allot. and refreshed allot

[restive condor]

Could I get your server name or ID please

[topaz pebble]

1341502461474771058

still says free

and i cant edit premium stuff on the dashboard

[jade topaz]

So can I use the same tickets?

[restive condor]

Looks correct on my end. Please refresh one more time

[restive condor]

Same category, yes

[topaz pebble]

let me try

[jade topaz]

Category yes sorry

[topaz pebble]

oh now it worked. maybe it was just loading for a long time

thanks!

[jade topaz]

Sorry to be annoying but what does this mean?

[modest harbor]

can u traduce that to portuguese-brazil? I can’t even understand tho..

maybe I think I’m dumb tho

[restive condor]

Of course, see below

[humble sequoia]

1. Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

2. Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel

1. Uma vez no painel, precisaremos clicar em Criar painel
2. Digite o nome do painel (preencha as configurações opcionais que você deseja)
3. Clique em Criar painel e você estará pronto para começar a configurar seu painel.

3. Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $help faq

Você está tendo problemas para enviar seu painel?

Use o comando $debug em um canal com o bot e certifique-se de que Ticket Tool tenha todas as permissões necessárias do Discord

[modest harbor]

Thanks man 👍

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2048)

[restive condor]

Those are the permissions you'd like to give to each set of roles, when the ticket is opened or closed

By default, it should be set up correctly. It's just in case you'd like to grant/revoke additional permissions

[modest harbor]

I created the ticket using the /setup command tho.

I think I’m so dumb frfr.?

[restive condor]

That's fine too, were you able to send it?

[modest harbor]

yes tho.?

[restive condor]

Perfect, so what exactly is the issue?

[modest harbor]

So uhh. I created a channel to show the boosts rewards if someone boost my server tho. (idk but that was my idea so idk If I’m dumb as heck to configure a ticket) so I created a ticket channel and I used the /setup command in the command channel so idk how to configure cuz I don’t use this bot so much tho…………

but btw I think I’m dumb tho. im correct?

[restive condor]

Ticket Tool doesn't have a feature that would let you display who boosted unfortunately

[modest harbor]

oh.

so maybe I’ll delete the bot in my server and the channel too 😔

im dumb as heck man

[jade topaz]

K

Sorry I don't get thus

This*

warum mir wurde alles gegeben

[worldly helm]

Moin. Was meinst du?

[worldly helm]

Heyy. Multipanels merge multiple panels into one embed to make it look like in #🎫│make-a-ticket (i.e. More buttons on one embed)

[jade topaz]

ich habe keine berechtigung für das dashboard

[worldly helm]

Genau, du brauchst entweder eine Dashboard rolle oder die Administator berechtigung.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 19, 2025, 9:14 PM

[jade topaz]

ah

also der owner muss das einstellen

[worldly helm]

Genau, oder eine person, die die administator berechtigung hat. Außerdem, soll ich die anleitung auch noch auf deutsch schicken?

[jade topaz]

kannst du gerne machen

danke schön

[humble sequoia]

Dashboard Rollen

Jede Rolle, die du in den "Server Configs" als "Dashboard Role" einträgst, hat vollen Zugriff auf dein Dashboard.
Der Server Owner und Administratoren haben bereits Zugriff auf das Dashboard.
Sei vorsichtig, welche Rollen du dort einträgst.

[worldly helm]

Hier ^^, könntest du Thanks @user sagen, dadurch bekomme ich ein "rep" diese reps zeigen wie vielen leuten man geholfen hat
(Also thanks @worldly helm )

[jade topaz]

Thanks @worldly helm Danke für deinen super hilfreichen support weiter so

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 590)

[worldly helm]

Kein Problem, immer gerne !! 😉

[jade topaz]

😁

[gray umbra]

Echt super Bot. KP wieso ich den nie benutzt hab.

[worldly helm]

Moin, brauchste hilfen mit dem bot?

[gray umbra]

Ne passt. 3-4h gebraucht fürs setup. Musste switchen weil der alte dicht macht.

[worldly helm]

Oke, dieser kanal ist wirklich strengstens für support, also wenn du keine Hilfe brauchst bitte nicht drin reden. Das ist eine sehr ernste regel :D

[static bridge]

it wont let me make a ticket it says that its interaction failed

[restive condor]

He there! Is this on a server you're staff in?

[rotund obsidian]

Hola he descargado la extension y acepte atravesar el firewall pero no veo que farmee alguna persona me puede ayudar por favor?

[static bridge]

no

[restive condor]

Please contact server staff then

[humble sequoia]

@rotund obsidian

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[static bridge]

its not letting me do that either

[restive condor]

You will need to find another way to contact server staff, only they can fix it

There's nothing we can do unfortunately

[rotund obsidian]

Gracias

[jade topaz]

is there a way to add a role to be pinged when a ticket is created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! Yes, see above please ^

[jade topaz]

thank u!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2051)

[restive condor]

No problem!

[jade topaz]

is this right?

[restive condor]

Yep

[jade topaz]

What's an embed

[restive condor]

An embed message (as in #🎫│make-a-ticket) not in regular text, but in the 'box'

[jade topaz]

Yall know why my ticket support doesnt show on my community

Im co owner

[restive condor]

Hey there! You mean on the Dashboard? Or what exactly do you mean?

[jade topaz]

Yea the dashboard sorry i got bad english

[restive condor]

No worries, please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[jade topaz]

Ty ill try these out

Wait but how do i get higher permission lvl?

[restive condor]

You will either need administrator permissions enabled in your role settings (Level 4)

or a Dashboard role (Level 2)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 19, 2025, 10:47 PM

[jade topaz]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2052)

[restive condor]

No problem!

[jade topaz]

wait last question so its normal taht it doesnt show up in the dashboard?

[restive condor]

Have you gotten either of the two required permissions

[jade topaz]

no i dont

[restive condor]

Then it is normal

[jade topaz]

alr thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2053)

[jade topaz]

thank u!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2054)

[shrewd heath]

Role pls

[restive condor]

You've already been told you're in the wrong server

We cannot help you unfortunately

[shrewd heath]

You not Pubg server for PMGO

They have me link to here

[restive condor]

We are not

This is the support server for the Discord bot Ticket Tool

[cunning fog]

How do i make it so whenever a ticket is opened it pings my staff?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[gritty pilot]

hi is there any way that when someone opens a ticket it can give them perms to send photos like media role and then when the ticket is closed it takes the role away?

[pseudo ravine]

Hey there! You can go to the Dashboard > Permissions > Ticket Owner Permissions > Edit opened > Attach Files >

[keen whale]

Do you guys take like Roblox gift cards or something or gift cards?

[pseudo ravine]

Hey there! Unfortunately we do not

[keen whale]

https://tenor.com/view/jake-crying-gif-15896901980625544793

[violet pine]

Is the pinging a support team or a role a premium feature?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[amber rain]

ℂ𝕒𝕟 𝕒𝕟𝕪𝕠𝕟𝕖 𝕙𝕖𝕝𝕡?

[viral vapor]

how do you add it to a server?

[amber rain]

@restive condor

[sacred fjord]

how do i add multiple people into one ticket

[lunar rock]

For one you must either be owner or Co owner. 2 You have to add that setting in dashboard. Then you do it in your server e.g /add [user] [Ticket name].

[worldly helm]

Read the error, the bot is missing permissions

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please refer to

[unique kayak]

Help

[clever nova]

I need help how do I add a selection like in first server

[worldly helm]

We can‘t help you.

[worldly helm]

Heyy.
Please refer to the guide below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[north escarp]

Any one now how to do this?

And begin timing

[austere forge]

You can use the <t:{time}:R> who will continue the time

[silent jewel]

heyy can someone help me out

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[silent jewel]

iv been trying to make a claim ticket button but it doesnt work i tried making a whole new panal and everything but it just doesnt show up

[austere forge]

This is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[silent jewel]

oh ok thank you

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 838)

[austere forge]

You're welcome

[young wedge]

Hi folks. How do I change which server my premium subscription is on?

[austere forge]

How did you buy your premium subscription on our website or via Discord?

[young wedge]

I can't remember to be honest

Is there a way to check? Sorry probably a dumb questions!

[austere forge]

I've just checked, and you're subscribed via Discord, so it won't be possible for you to transfer your subscription from this server to another. I'd advise you to cancel this subscription and take out a subscription for this server via our website!

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[austere forge]

To cancel your subscription ⬆️

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[austere forge]

For details of premium subscription on our website ⬆️

[young wedge]

Lovely! Thanks very much.

[austere forge]

You're welcome, Thank you for supporting Ticket tool!

[digital void]

Hi there anyone can you have help with a purchase made but not received any items in a game and I also raised a ticket from the discord of that game but still no response.

[worldly helm]

You‘re in the wrong server

[digital void]

Raised a ticket from ticket tool from other server but not received any support.

[worldly helm]

We can‘t help you.

[jade topaz]

Hello. I don't get what I this means

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[worldly helm]

Hey. Refer to

[jade topaz]

Oh thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 591)

[worldly helm]

You‘re welcome, glad I could help

[jade topaz]

Dan and Lias, thank you so much for helping me sort out creating my tickets

If you'd like me to ping you and say thanks I will do so

[worldly helm]

You don't have to, just happy to help out!

[elder marsh]

Hello there, I've got an interesting question
Can the ticket tool create the ticket with a description/topic that would be the ticket owners user?
I'm trying to make the bot I'm developing automatically rename the channel to what we'd like it to be, and it would be easier to have a set space to extract the owner's name from.

We do have premium if that would be an issue

[worldly helm]

Heyy. That's not possible with Ticket Tool at all. Sorry!

[elder marsh]

Sadge but thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 592)

[worldly helm]

You‘re welcome, glad I could help

[coarse snow]

Ticket tool bot so I made a staff role but how do I make that the stsff role can see tickets

[vast bluff]

Has anyone else noticed that if a ticket isn’t deleted within a certain time frame of it being closed the delete command doesn’t work? It will say “this channel isn’t a ticket” and you have to reopen it and close it again to delete

[coarse snow]

@worldly helm

[worldly helm]

Please refer to the Guide below

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Hey, how much time are we talking about?

[coarse snow]

k

[vast bluff]

From what I’ve observed about 40 minutes to an hour after it’s closed

[worldly helm]

That's wierd, I have a testing server and my ticket is closed since the 3rd january 25. it works for me

[vast bluff]

That is odd, this has been a reoccurring issue. It’s not that big of a problem just weird that it’s happening

[worldly helm]

That's really wierd, please #🎫│make-a-ticket :)

[coarse snow]

so when i open a ticket it should normally go under the category right and i can see it but if i go to my alt witch has staff role but when i go look at my alt the category will be gone but on my main it stays idk what i did wrong

[coarse snow]

i dont think u will understand it tho

[vast bluff]

Is the channel public or private?

[worldly helm]

Could you maybe send a video of what you mean?

[coarse snow]

can ijust screenshare ? on call cus i cant record

[worldly helm]

I can‘t rn.
Please go to;
Dashboard —> Panel Configs —> Category, and check if the right one is selected, make sure to check for all panels

[coarse snow]

k

nope theres nothing wrong with it

wait nvm i can record

but

u will hvae to download a file

*have

@worldly helm

[worldly helm]

Could you please #🎫│make-a-ticket ?

[snow hollow]

Can somebody please help me i dont know why im getting this and i dont know what setting is causing this. I get this error in the selected channel and i get an error on the dashboard that says Ticket Tool doesnt have permissions in this channel when it does?

Failed: Invalid Form Body components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[jade topaz]

السلام عليكم ، ابي رابط استضافة البوت

@lament prairieالو

[lament prairie]

وعليكم السلام، تقصد إضافة البوت؟

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Refer to

[jade topaz]

اي

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[lament prairie]

الرابط الثاني ^

[jade topaz]

شكرا

[dull geyser]

H iI am aware that the ticket to Thread feature is lacking some functionality atm but I was wondering if there is a way to add roles to the created thread that can read only and wont get pinged, when a thread is opened?

[worldly helm]

Hello. I‘m not so sure about that, if the /add command does not work, a ping is required.

[trim isle]

تقديم الإدارة مفتوح؟ @lament prairie

[lament prairie]

الشكر لله، رأيك يهمني #📈│reviews

[lament prairie]

حاليًا لا، بس يفتح راح نعلن في __https://discord.com/channels/509192800865353738/509770538051305493__ إن شاء الله

[trim isle]

تمام

[dull geyser]

thank you. unfortunately it says the command is not available for thread tickets 😦
so I guess there is no other way than to ping them manually... as I guess this setting only ytriggers for channels but not for threads either, right?

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 593)

[worldly helm]

Correct as threads require a ping

[dull geyser]

ok thanks @worldly helm

[crisp falcon]

Sorry 3 random tickets appeared today why ?

[worldly helm]

Hey.
Probably because some people opened them?

[crisp falcon]

But at the same time ?

And no response, 3 tickets at same time hmm

[worldly helm]

Could be, yeah

[crisp falcon]

Need to check ticket limit per user

How can i close it ?

When the person not closed it

Also why can't i see who created the ticket hm

[worldly helm]

If you use the {user} variable, it pings the user and you can see who created the ticket. Also close the ticket by using the /close commad

[crisp falcon]

Ok cool thx, can i also limit user : ticket amount so they not create 3 empty tickets lol

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 594)

[worldly helm]

Thats only possible per panel
Dashboard --> Panel configs --> Limits

[crisp falcon]

@worldly helm hmm ok but this rly looks like a bug when i try to /close it gives me this error " the application did not respond "

[worldly helm]

Its missing permissions. Please give the bot administrator permissions

[hardy scarab]

Failed: Invalid Form Body components[0].components[0].options[6].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

??

[austere forge]

Can i get the server ID /name please ?

[jade topaz]

How do I let the bot mention the staff team role when sm1 open a ticket

I tried everything it didn't work [ I'm the server owner and have the role ]

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please ⬆️

You need to include the role name in the ticket message content, not in the embed

[jade topaz]

I font understand

Dont*

Can you pls do it for me ?

[austere forge]

Move the @Staff team role to the content of your ticket message

[jade topaz]

Oooh thank youu

[austere forge]

No problem!

[jade topaz]

Uhm

[austere forge]

Use the role ID instead and insert <@ID ROLE> on your ticket message content

you can use the command $id @role to get the ID and copy this

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

<@&642118166243311646>

[jade topaz]

Ooh I gotchu

Thxx

It worked finally

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[jade topaz]

Ofc bro it's the best thing ever it helps me

[short pier]

why can i not use /setup

it says sumn abt the aplication not responding

[restive condor]

Hey there! Could you try using the /debug command instead please

[short pier]

same thing

the application didnt respond

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[short pier]

how do i fix that

[restive condor]

Right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > Check  Send Messages

Hold down instead of right clicking, if on mobile

[short pier]

gotchu

[short pier]

still doesnt work

[restive condor]

Did you give this permission for the same channel you ran the command in?

[short pier]

ok yeah it works now

i gave it the wrong permission

[modern rivet]

How to make bot ping a role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[modern rivet]

Thx

[restive condor]

No problem!

[modern rivet]

It ain't working;(

[restive condor]

Could you screenshot what it looks like on Discord please

[modern rivet]

Ok

[cedar glade]

Is there a setting for support roles to be automatically pinged when a ticket is opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[cedar glade]

Appreciate you 👍

[sour harbor]

hii

[keen whale]

whyyyyyy

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zinc sage]

Just wanna say your docs are great. I was confused when I initially added the bot but reading the docs and this Server solved everything. Great ticket bot!

Especially the clone panel feature !

[pseudo ravine]

Thanks for choosing Ticket Tool!

[balmy niche]

TicketTool is not sending the transcript even if it has Administrator permissions, everything is set up correctly but the bot won't send the transcript
Debug: https://discordapp.com/channels/509192800865353738/662692902245498910/1342285659674640457

[pseudo ravine]

Hey there! It seems like only the Reclutamento panel has a valid transcript channel set

The other panels have a deleted channel set

[balmy niche]

yeah i'm using that panel

but the bot is not sending the transcript

[pseudo ravine]

Is Ticket Tool sending some sort of error while trying to send it?

[balmy niche]

Nop is not

Maybe the transcript on ticket close is an only premium feature?

[pseudo ravine]

Yep, it's a premium feature

[balmy niche]

oh that's why

nvm my bad, thanks for the help

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[balmy niche]

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1132)

[void hamlet]

Could I get some help please

[pseudo ravine]

Hey there! Are you a staff member of that server?

[void hamlet]

Yes I am

[pseudo ravine]

Could you please provide the server ID? I'd like to take a quick look at your dashboard

[void hamlet]

930838040950235196

[pseudo ravine]

One moment please

It seems like this would be the reason

You can head to the Dashboard > Buttons > Create Ticket

[void hamlet]

And just add our role for the everyone, correct?

[pseudo ravine]

Nope, you can leave it blank. By default everyone can use it

[void hamlet]

We are still getting the same message

Should the support team only be unchecked as well?

[pseudo ravine]

Yep

[winter night]

im trying to make a ticket on the deepwoken server to restore my slot and it keeps giving me a pop up that says something about 500 channels

ive tried everything recommended on the website and stuff and it aint working

[pseudo ravine]

Hey there! Unfortunately there's nothing you or we the Ticket Tool Team can do about that. You'll have to be patient until the staff of that server clear some channels

[winter night]

oh alright

thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1133)

[pseudo ravine]

You're welcome, glad I could help!

[winter night]

👍

[void hamlet]

@pseudo ravine thank you for the help! Just waiting to hear back for that confirmation but thank you before I forget ^.^

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1134)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[chrome condor]

I for the life of me can not figure out how to disable it from automatically deleting tickets after they are closed, does anyone know where I can go to disable this? I feel like I have looked through every panel and I am going insane lol

[plain wave]

Hello sir please help me

When I try to login to my bitget account, Hirisk is showing up.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! Dashboard > Panel Configs > General > Please enable Two Step Ticket

[jade topaz]

how do i add my staffmember to access tickets

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[keen whale]

help me pls

help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You've already been told that you're in the wrong place

[keen whale]

i know i would like to buy it

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[keen brook]

a

[cursive perch]

@humble sequoia

[stark ferry]

Guys can i make it when someone opens a ticket a message is sent to a specific channel and like the staff can click join ticket and they get added to the ticket?

[humble sequoia]

How do I add/remove users from a ticket?

To add or remove a user, or a role, from a specific ticket use the corresponding command:

</add:1029783024306507887>
</remove:1029783024306507888>

Make sure to input the user or role you want to add/remove as well as the ticket to perform this action, in case you run the command from a different channel

[worldly helm]

Hello. That's not possible

[stark ferry]

Ok thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 595)

[nimble ice]

What do I do with this

I tried to use it on a server to report someone but it doesn't work

[austere forge]

As you're just a regular member, there's not much you can do about it. You need to inform the staff of the situation

[nimble ice]

Them idiot's don't care about it

[austere forge]

Unfortunately, there's nothing we can do about it

[deft bay]

Premium price pls?

[drowsy widget]

€60/year

[deft bay]

For month?

[drowsy widget]

My bad it's 66 dollars a year or 7,99 dollars a month

[edgy token]

I have a problem with missing permissions error, but in debug all is fine

Users created tickets literally today, but at some point this error occurred

[worldly helm]

Hello. Does that error still occour when the bot has Administrator perms?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

I tried sending my ticket but it said this can someone help

[restive condor]

Hey there! Could you try using the /debug in the same channel where you're trying to send that please

[faint robin]

Hey, sorry I am new to this. Can someone help me with setting my ticket tool up so it forces members to add their steam64id as well as the issue? like this below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above please ^

[faint robin]

Thank you so much!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2056)

[restive condor]

No problem!

[cursive citrus]

How can a ticket system be made from this method?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^

[cursive citrus]

I tried this but it's not working

[restive condor]

Could you screenshot what you have done on the Dashboard please

[restive condor]

Please Enable Select Style, at the top

[cursive citrus]

Ohk thanks 😊

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2057)

[restive condor]

No problem!

[cursive citrus]

well I wanted to ask one more thing that when the next one is being made it is not showing the panel ?

[restive condor]

Each dropdown option needs its own panel

[cursive citrus]

no can we select that this in the same panel ?

[restive condor]

No, each dropdown option needs its own panel

[cursive citrus]

then how will it be shown from here ?

[restive condor]

A dropdown menu is just a combination of panels (ticket options). Each option needs to be connected to a panel

That way, each ticket option can have different categories, messages, permissions...etc, while still being shown in dropdown

[faint robin]

Hey sorry one more question. I see that I can rename the panel. but has limited characters, how can I edit the buttons, as well as have a longer message?

[cursive citrus]

[faint robin]

Message content? Edit raw is greyed out. Sorry

[restive condor]

Hey there! Longer messages is a premium feature

[jade topaz]

In discord or in the website?

[restive condor]

You can edit the buttons from your Dashboard > Panel Configs > Butons

[restive condor]

In Discord, in the same channel where you tried to send that

[faint robin]

No problem I can do that, then it will automatically be able to be edited to be longer?

[restive condor]

That's right

[jade topaz]

Done so, but then it said this application did not respond

[faint robin]

Awesome thanks, I'll reach out with more help after I buy premium and play around on the site

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[restive condor]

Perfect!

[jade topaz]

Oh okay let me do that now

I have given the bot the permissions

Should I do the debug command again?

[faint robin]

Will I need to re add the bot as a premium? Or will all the settings be kept on server just "upgraded" to premium?

[restive condor]

Nope, you should be able to send your panel now

[jade topaz]

Okay thaks

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2058)

[restive condor]

Everything is saved on the Dashboard. While premium features can be sued through both, it is recommended you invite the premium bot

But you would simply just need to re-send the saved panels

[faint robin]

okay gotcha, i'll try that

[jade topaz]

It worked thank you Dan!

[restive condor]

Glad to hear that!

[faint robin]

Premium is active now. Do I just add the bod like a normal bot or?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There you go ^

[faint robin]

thanks!

[quaint crow]

Hello
The claim button does not appear in the ticket

[restive condor]

Hey there! Make sure you have enabled it from the claiming section please

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

Okay, so far so good, however I'm trying to change the panel message but it won't allow me to select it? Please could you help me with this

[restive condor]

Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[jade topaz]

Where is Panel Configs?

[restive condor]

In the left sidebar, it should be landing page when you open your server's Dashboard though

[quaint crow]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2059)

[jade topaz]

Ah yes I was already on it sorry for the mistake

[faint robin]

Okay one more I swear, I added gold bot but how can i change the picture to gold? I updated and sent to server but the ticket tool is still white

[restive condor]

Did you enable the premium bot on the Dashboard?

[jade topaz]

I've done what you've asked me to do, what should I do next?

[restive condor]

You can edit the panel message from there

[jade topaz]

How? I tried clicking Message Content but it doesn't do anything

[icy cedar]

If I buy the Premium can I change the name of the bot?

[restive condor]

That field is premium only, you can edit the embed's message main field by clicking on ''Embed Editor - 1''

[restive condor]

Hey there! See below please

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[jade topaz]

So I cannot change the panel message?

[finite sinew]

Can I change the bot name in Premium?

[restive condor]

You can by clicking on ''Embed Editor -1''

[jade topaz]

Ohhh I should've read what you put

[restive condor]

Hey there! See below please

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2060)

[jade topaz]

Wait one more thing and I promise that's it for now, how do I change the color of the panel

From green to grey

[restive condor]

Editing the embed's colour is also a premium feature

[faint robin]

How can I fix this? I dont have emojis or anything right now.. it has all permission in discord

[worldly helm]

Hello!!
Is a message being send in to the channel that you are trying to send the panel to?

[faint robin]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Refer to

[hardy scarab]

Failed: Invalid Form Body
components[0].components[0].options[6].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

Is there a solution?

[worldly helm]

Hello. Also refer to the guide 2 messages above yours

[faint robin]

Mine was the heart letter, no longer works

[worldly helm]

#premium-tickets
i dont have time right now

[hardy scarab]

I didn't understand

[worldly helm]

#🎫│make-a-ticket

[spiral light]

This error is coming from today where I made no change.

I am the admin at that server with all the perms.

@restive condor @timber kernel please I want support fasttt!!!!

Sorry for ping

[restive condor]

Hi, I'm not seeing an error here?

What seems to be the issue

[spiral light]

The channel is not being created

[restive condor]

Please check your Audit Log to see who's deleting it

It is being created initially

[spiral light]

No, it is getting created and is getting deleted automatically

[restive condor]

That's what I said, please check your audit log

[timber needle]

When I'm using /setup it keeps saying application didn't respond even when I use other commands in ticket tool why?

[restive condor]

Hey there! Could you try using the /debug command please

[timber needle]

Okk

Here or in the server I want

[restive condor]

In your server, same channel where you ran /setup

[timber needle]

See?

Same channel btw

[golden chasm]

How do I add the ticket tool to my server. I've got the channel ready but don't know how to get it setup!

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[timber needle]

How do I give it the perms

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Please let me know if you have any questions 🙏

[timber needle]

How doni give it send messages perm?

Do i*

Do I give it to its role?

[restive condor]

Right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > Send Messages

(Hold down instead of right clicking, if on mobile)

[timber needle]

Okk

[drowsy creek]

guys i need help getting a key from a giveaway

[civic cliff]

Hi! What can I do if when I send a ticket, I have this message:
System Failure: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[timber needle]

Thank u so much

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2061)

[restive condor]

No problem!

[austere forge]

Can i get the server ID /name please ?

[restive condor]

Hey there! Is this related to Ticket Tool?

[drowsy creek]

yes

[civic cliff]

send you a link or only name?

[drowsy creek]

should i send the serv or wha

[austere forge]

The server name will do

[restive condor]

So you're trying to get a key from a giveaway on another server?

[drowsy creek]

yes

[restive condor]

We can't help you with that unfortunately

[drowsy creek]

oh

[restive condor]

Please contact that server's staff

[civic cliff]

Hikari

[civic cliff]

I can send a screenshot of how it works

[austere forge]

Dashboard > Panel Configs > Buttons > Button Close Ticket
You can only have an emoji in the "Button Emoji" field
Text goes in the Button Text field

[civic cliff]

okay, I'll try it

[restive condor]

Seems like the bot BITZXIER#0788 is automatically deleting the ticket

[spiral light]

Hm

[civic cliff]

SERIOUS!? That all that I need? Thank u so much!

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 841)

[austere forge]

No problem !

[spiral light]

It has highest role in the server .......

[restive condor]

That doesn't matter when it comes to channels unfortunately

Please whitelist Ticket Tool on that bot

[spiral light]

It is already, it was working fine till yesterday suddenly this error is coming

[restive condor]

There's not much we can do unfortunately

The issue is with that bot

Please double check it's still whitelisted

Or remove that bot's access to the tickets category

[spiral light]

Ok

[spark bane]

So i was banned from a server then re-added. Before I was banned I opened a ticket with this bot. I rejoined the server and I don’t have access to my ticket. I can’t open a new one as I can only open one at a time. What do I do?

[worldly helm]

Hello. You have to ask the staff of that server to regive you access to that ticket.

[spark bane]

Is there nothing I can do on the website?

[worldly helm]

You can't do anything on the website, no.

[spark bane]

Mk thanks.

[jade topaz]

How to let my ticket tool thing send a transcript thing just like this

[pseudo ravine]

Hey there! Auto sending a transcript in DMs requires a premium subscription

[vale sail]

Hi how do I raise a ticket

[restive condor]

Hi there, what seems to be the problem?

[vale sail]

It’s not letting me log in

[restive condor]

Log into what exactly?

[vale sail]

Rebel

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vale sail]

So how do I raise a ticket to get it sorted?

[restive condor]

By going to the correct server

[jade topaz]

Como coloca a mensagem do ticket?
How do you put the ticket message?

Desde jeito aqui?
How is this possible here?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there, here's a setup guide ^

[jade topaz]

OK

[marsh crater]

helloo

how can i change the name of the bot and the avatar?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[restive condor]

Hi there, see above please ^

[marsh crater]

when can i change the profile pictrue?

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[marsh crater]

how can i disable the

( server ingo ) log ?

[restive condor]

Hey there! That's the HTML transcript file.

If the link were to ever stop working, you will always be able to access it via that file.

The only way to remove that is by having it saved onto Google Drive instead.

Dashboard > Panel Configs > Transcript > Google Drive Transcripts

[marsh crater]

ok thx it work

one more q

can i make the claim and closing buttons inside the tickets in dorpdown style?

[marsh crater]

@restive condor

[restive condor]

No, that's currently not possible unfortunately

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[empty grail]

Hi i have a question, how do i create a ticket in my own server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide for you ^

[empty grail]

thanks

[jade topaz]

@restive condor Thanks for the help!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2064)

[restive condor]

No problem!

[empty grail]

Hi, how do i make the ticket tool say things, like if i have an announcement and i want the ticket tool to say it

[restive condor]

Hey there! You can create a custom command for that.

1. Create a Custom Command
2. Set the trigger to whatever you'd like, eg. $say
3. Enable Delete Triggering Message
4. Use the "New" button beside command arguments to create one.
5. Put in that nee argument variable {argument.1} as the custom command's message

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[restive condor]

Please let me know if you have any questions

[empty grail]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2065)

[restive condor]

No problem!

[delicate sedge]

Hello, is there anyway I can give a specific user/role permissions to see all tickets (even claimed ones) without giving them a discord administrator permission?

[restive condor]

Hey there! Yes, you can add them as additional roles instead of support team roles from your Dashboard > Panel Configs > General

Also make sure you give them permission to claim tickets, and any button that's restricted to support team only.
(Dashboard > Panel Configs > Buttons)

[delicate sedge]

Is this correct? (Support Manager would have perms to view everything as they manage the support department of our server)

[restive condor]

That's right

[delicate sedge]

The support manager is still saying they cannot see claimed tickets

Support Managers POV of general tickets

[restive condor]

Are you testing this on a brand new ticket?

[delicate sedge]

Whats actually in general tickets

[delicate sedge]

No

[restive condor]

Please do

[delicate sedge]

Okay

[restive condor]

Existing tickets won't be impacted by the change you just made

Only new tickets

[delicate sedge]

Ah

[delicate sedge]

How would I do it for existing tickets?

[restive condor]

You would need to to close and re-open all tickets

Or /add the support manager when a ticket is claimed

[delicate sedge]

Could I just manually do it via channel permissions?

Ah that works aswell

[restive condor]

Perfect

[delicate sedge]

Testing it on a new ticket, still doesn't work

[restive condor]

Was that ticket opened through the same panel you applied the changes on?

[delicate sedge]

Yes

[restive condor]

The role can't be in both fields

Please only put it as an additional role

[delicate sedge]

ah 😭

[thin swallow]

anyone get a error when it says the app cant respond when you do the setup

[frank horizon]

Hello

How can I put the ticket bot on my server ?

[restive condor]

Hey there! Could you try using the /debug command please

[placid mauve]

Is there a way to make the bot send an automatic message to the person who opened the ticket if he does not respond to the ticket and close it after a period of inactivity?

[restive condor]

Hey there! Yes, you can use our automations feature for that.

See below - Please note this is a premium feature

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[surreal wave]

hello

can i reopen a deleted ticket ?

[restive condor]

Hey there! Unfortunately, no. It's deleted

[viral vapor]

help! How do you get this on your server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide for you ^

[shrewd dew]

Sir. I need to create like "Your ticket will be claimed by <username>", when the person claimed it.

Anyone here ?

[heady smelt]

just wanted to ask for some clarity, are html transcripts permanent? as long as u have the html file? or does this get deleted over time

[viral vapor]

It’s still so confusing

[languid vapor]

anyone know a fix? i have perms in the server and the bots in the server also

was working fine then randomly stopped working

[worldly helm]

Hello. Correct, its permanent

[worldly helm]

Hello. Please refer to the Guide below. After enabling it you should have access again

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

Heyy!
What exact part is confusing?

[worldly helm]

Heyy! Sorry about the late reply!!
Dashboard —> Panel Configs —> Claiming —> Edit claimed message,
Use that {author} variable.

[heady smelt]

thank you lias!

[worldly helm]

You‘re welcome! Glad I could help

[crisp bolt]

hi, my tool bot is not mentioning @ pls help

[worldly helm]

Please show me a Screenshot

[crisp bolt]

@worldly helm

[worldly helm]

use {ROLE-ID} instead of the {@ROLE-NAME}

Its most likely {@Staff} and not {@staff}

[lethal stratus]

Hello everyone I have a question, when I close a ticket renamed with the command"Rename" when I call it and do the transcription how do I save the transcription with the name of the ticket I had saved so as to have like a log of the "Rename" when I call it and do the transcription how do I save the transcript with the name of the ticket I had saved so as to have like a log of users?

Let me explain better, if "tommy opens a ticket" I staff give it "ticket tommy" finishes the discussion of the ticket and I close it after which I save the transcription. A few days later I have to quickly resume the transcription made in the transcription channel with "crtl + f" I enter "ticket tommy" but despite this I can't find it... Why when I close them it is renamed type in "closed-04" how do I solve it?

[worldly helm]

Hello. So, if I understood correctly, after closing the Ticket you use the /rename Command right?

[lethal stratus]

Yes

Im use /Rename (Name of your choice)

[worldly helm]

Does any error occour or does the channel simply gets renamed

[tawdry hare]

is messages config option premium only? I wanted to know

[worldly helm]

What exact option are you talking about

[tawdry hare]

I got the free premium trial for 7d claimed it before I configured ticket tool I wanted to know if messages is premium or not

like messages configuration

[worldly helm]

Please show a Screenshot of what option you mean.

[tawdry hare]

is this feature premium

[worldly helm]

Some of them are, not all though

[tawdry hare]

ig i'll have to wait 7d and see

or does it like show a premium icon if smh is premium

[stable peak]

#setup

[tawdry hare]

so anything with that icon is premium and anything without is not?

[worldly helm]

Correct

[tawdry hare]

okay good to know ty

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 596)

[jade topaz]

Why is my bot offline?

[worldly helm]

Hey. Could you show me a screenshot of that?

[jade topaz]

my security bot banned ticket tool premium bot. and if i go on webside i can't find my premium bot. and the last time i paid for it was 14th of feb.

[worldly helm]

Please #🎫│make-a-ticket

[jade topaz]

i already did, but no one answers

[worldly helm]

Please be patient then.

[mint tiger]

I recently moved the main ticket channel and after I did that when I create new tickets it goes to the uncategorized instead of the same category the ticket channel is in like it used to, any help?

[knotty stag]

So i used a variable that pings a role but its not actually pinging the role for some reason its just writing it with no ping

[worldly helm]

Hello. The bot is missing the Mention everyone and every role permission.

[worldly helm]

Hey. Please refer to the guide below.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[knotty stag]

Thx sm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 597)

[shrewd dew]

Do I need to buy the premium ?

[timber kernel]

Claiming is a premium only feature.

[shrewd dew]

Ok.

[quasi trellis]

How do I ping people on the ticket for example owner role?

[worldly helm]

Hey. Please refer to the guide below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[neon trout]

Hi,

So i was trying the ticket tool yesterday and i created a channel to create tickets and set the required permissions.

For the next step in the newly created ticket,
I want to set permissions where the everyone role can send messages and only the support team can reply to them with a thread.

Also is there anyway to automatically send the transcript of a closed ticket to seperate channel.

[austere forge]

Ticket Tool doesn’t automatically create a thread for your support team to reply in when a ticket is opened, you have to do it manually.

As for the automatic transcript feature, it’s part of the premium plan

[vast herald]

Jak si můžu vytvořit ticket?
Czech Rebublic

[trail cobalt]

Can anyone help me purchase 2 vehicles from the bronze list for luxury RP server

[austere forge]

You've already been told you're in the wrong server

We cannot help you unfortunately

[vast herald]

Pleas help

[austere forge]

How can i help you ?

Do you need help with Discord bot Ticket tool ?

[vast herald]

Yes

[austere forge]

what can i help you with then?

[vast herald]

how can i create a ticket

[austere forge]

You want setup Ticket tool on your server right ?

[vast herald]

how can I put a command in the channel so that other people can create a ticket?

[austere forge]

Refer to the embed below please ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vast herald]

Thanks

[austere forge]

You’re in the wrong place
We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[lethal stratus]

Is renamed to “closed-(number)”
instead I would like it to keep the name I chose earlier with the command
“/rename (name)” so that I can do in the transcript channel ‘ctrl + f’ to search for the ticket name

[timid iron]

=

[worldly helm]

You would need to use the /rename command again

[worldly helm]

Hey. How can i help u?

[vestal iron]

I made a giveaway ticket I want to delete it but i don't have permission

[austere forge]

We won't be able to assist you any further, it's probably the server settings that prevent you from doing so.

[vestal iron]

Ok

[grim geyser]

Is there anyway to see tickets that were opened in the past? After I’ve closed and deleted them ? Or transcripts of them ?

[fervent marsh]

How to make these

[restive condor]

Hey there! How to set up the bot you mean?

[humble sequoia]

━━ CG's inquiry has been moved to a ticket ━━

[fervent marsh]

I did like that

[restive condor]

Are you trying to edit that message?

[fervent marsh]

Exactly

[restive condor]

You can edit it from your Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[fervent marsh]

It says that in dashbozrd

[restive condor]

You are logged into the wrong account

[fervent marsh]

When i click on message content in disent work

[restive condor]

Please click on "Embed Editor - 1" to edit the embed message

[fervent marsh]

It wont let me edit

[restive condor]

Click on the field where there curently is text

[fervent marsh]

What you mean panel name?

Ohh

Mb

[fervent marsh]

I did all but it dosen't show on discord now

[restive condor]

Please update or re-send the panel message

[fervent marsh]

Update?

[restive condor]

Yes

[fervent marsh]

On the website ? (If yes how)

[restive condor]

Go back to the main panel configs page and use the "UPDATE" button

[fervent marsh]

I sent the channel it says message not found to update

@restive condor

[restive condor]

Did you include the message link to the current message

[fervent marsh]

Message link?

I sent that

[lost cedar]

hey

le bot je le vois pas dans la liste de serveur ôurtanty il est bien la si vous savez pk

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[austere forge]

Use the SEND button instead to avoid problems with the message link

[echo hedge]

How i resolve this

[austere forge]

Can i get the server ID /name please ?

[echo hedge]

1342890750316118100/ SPAS COACHING

[echo hedge]

1342890750316118100/ SPAS COACHING

[austere forge]

Dashboard > Panel Configs > Buttons > Button Create Ticket
You can only have an emoji in the Button Emoji field
Text goes in the Button Text field

same for the close/delete button

No problem!

No need to repeat the same thing several times

[spark oasis]

How do I setup tickettool

[austere forge]

Refer to the embed below please ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[ebon lintel]

Quero minha conta

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[ionic wolf]

heelp me guyss

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[last grove]

Hello 👋

Very quick question, am I just blind or we really can't use the /new command and open a specific panel (like decide to open a moderation panel or a complaint panel, for example) ?

[restive condor]

Hey there! Yes, but each panel must be associated to a channel/thread/forum channel

[last grove]

Ohh okay

Yeah that's logic 🤔

Thanks for clarifying that! Have a great day!

[restive condor]

No problem, you too!

[crude crane]

uhm none of my members in my server can open a ticket, how can i fix this?

[humble sequoia]

━━ TurboYT's inquiry has been moved to a ticket ━━

[steel cairn]

Uhm I’m trying to create a ticket in the Yielding arts server, but it won’t let me
I’m on mobile and i don’t know how to solve this issue

[worldly helm]

There is nothing we can do, sorry!

[steel cairn]

ok

[spice spire]

hey, how do you reorder panels

from the site

[still solstice]

Where can find the ticket id?

[humble sequoia]

━━ Rousev's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there! For what exactly?

[still solstice]

I am trying to set up the ticket bots in my server using the '/panel' command but i don't know where to find the panel id.

[pseudo ravine]

It's the number to the left of the panel name on the dashboard

[still solstice]

thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1135)

[jade topaz]

I’m having trouble tryna send my panel to a server I have a example

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @still solstice (current: #367 - 1)

[pseudo ravine]

Hey there! Please do not reply to a support members latest message for support. You can send your message and someone will assist you when they're available

[jade topaz]

Ok

[pseudo ravine]

Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[jade topaz]

It does

I made sure

[pseudo ravine]

Please run the /debug command in that channel

[pseudo ravine]

Did Ticket Tool send any messages in that channel?

[jade topaz]

Yes when I tried it said invalid

I’ll give you a example

[restive condor]

Dashboard > Panel Configs > Dropdown Style
It seems likes the emojis for all your dropdown options are invalid.
Please ensure you're using the correct name & ID.
You can use the $id command on your server to obtain it

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[half harbor]

I need to activate the bot right up if you look at the first screenshot. if i click on it, it will takes 30seconds and than i have this error message. i have it for like 5h right now who can help me

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! See above please ^

[half harbor]

this is like a Faq Right?

[restive condor]

No, it's a custom command

[half harbor]

alright i see it thanks

[jade topaz]

Thanks Dan

[half harbor]

So its like, if you have premium you CANT use the other one right?

Thanks @restive condor ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2067)

[restive condor]

Premium features work on both bots, but if you have premium, it is recommended you use the premium bot

[half harbor]

alr

Thanks

[restive condor]

[wet coyote]

Hey sorry, maybe i'm tired, but i'm confused on how I can get the person who opened a ticket to do feedback and it gets posted in a feedback channel. (If possible)

[restive condor]

Hey there! That's currently not possible unfortunately. The only way would be to redirect users to a reviews/feedback channel (similar to #📈│reviews ) in one of your ticket messages. Perhaps, the close confirmation

[wet coyote]

Ok thank you 🙂

[restive condor]

No problem!

[jade topaz]

I have a 2 questions do I need the sever to have premium to make the bot ping a role when a ticket opens and how do I put categorize type of tickets

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[restive condor]

Hi there, see above please ^^

Both are free

[jade topaz]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2068)

[restive condor]

No problem!

[karmic citrus]

How do I create this on the PC

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^

[karmic citrus]

Oh ok, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2069)

[restive condor]

No problem!

[shy pewter]

how do i fix category issue failed to find category

when making a ticket

[restive condor]

Hey there! Dashboard > Panel Configs > Category

Please make sure the category you've selected is valid/still exists

[shy pewter]

ok thx

[restive condor]

[vague birch]

can someone help me

how command I must use to get this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above please ^

[vague birch]

thanks 🙏🏻

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2071)

[jade topaz]

Dan I’m sorry to bother but one of my support staff says they can’t see tickets and I’ve tried add the role to allow them to see it but it still won’t and I’ve tried to change the categorie permissions

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

Did you add their role as a support team role? ^

[jade topaz]

Yea

[restive condor]

Is it only one person who can't see it?

[jade topaz]

All of my support team

[restive condor]

Alright, was that ticket opened after you added them as a support team role?

And was that ticket opened through the same panel you added them as support team roles in

[jade topaz]

Yes

[restive condor]

Alright, please check your Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Opened
& Make sure VIEW CHANNEL is set to

[jade topaz]

Ok

It on

[restive condor]

Can I get your server name or ID please

[jade topaz]

It’s working thanks so much man

[neon trout]

Is there anyway to customise the transcript message? Maybe it looks a bit more simple to read for common users

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Messages > Edit Transcript Message
Please note this is a premium feature

[neon trout]

oh ok

[jade topaz]

Is editing the panel message a premium feature

[jade topaz]

@restive condor

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[violet pine]

How to give Ticketbot access to send emojis?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[hidden iron]

why do I keep failing to create a ticket?

[tardy ore]

how do you get ticket tool to show up for everyone

[little spoke]

How do I work when someone opens a ticket? The bot sends a quick message as soon as I open the ticket, like the one in the picture.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rocky girder]

Why does it say interaction failed to ticket

[little spoke]

can give me pictures I will help you