🆘│community-support

[tulip otter]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2015)

[restive condor]

No problem!

[tulip otter]

alsoi

is discord down its taking forever for the bot to add

its not loading

[restive condor]

I don't think so

[tulip otter]

its taking forever

[restive condor]

https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2416045072

Try this direct invite

[tulip otter]

i did

i need the premium?

[restive condor]

Nope

[tulip otter]

ah.

so i cant until discord fixs it?

great.

[restive condor]

This direct invite shouldn't redirect you anywhere

Simply click it and a pop-up should appear

[tulip otter]

ah,

[restive condor]

Did it work?

[tulip otter]

thats only regualr

[restive condor]

Oh, apologies. See below how to invite the premium one

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[tulip otter]

no its discord api

[restive condor]

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=applications.commands+bot&permissions=2416045072

Direct invite ^

For the premium bot

Make sure you enable it on the Dashboard though

[tulip otter]

tyy

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2016)

[restive condor]

Anytime!

[tulip otter]

also dan

how do i make it ping here or everyone in the ticket.

[restive condor]

You can put in @everyone in the ''Message Content'' field of the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[tulip otter]

TYY

Ong your helpful thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2017)

[tulip otter]

Dan.

Also its saying im not using premium?

like it says this bot isnt not something

but look

let me redo

[restive condor]

Are you trying to create a ticket here?

Make sure you've re-sent your panels with the premium bot

[tulip otter]

no in a diff server.

i did :D

there we go

i had to refresh.

[restive condor]

Perfect, glad to hear it works! 😄

[jade topaz]

how could i make it for my server so when i open a ticket the channel of the ticket will be named something else instead of ticket-0001

[restive condor]

Hey there! Custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

dang but thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2018)

[restive condor]

No problem!

[heady pagoda]

Hello, I have a problem and when I try to create a ticket for a server this appears, how do I solve it?

[restive condor]

Please contact server staff

[heady pagoda]

How do I do it? I'm new here

[restive condor]

Go back to the Yielding Arts server, and contact a staff member there

There's nothing we can do unfortunately

[heady pagoda]

oh ok thx

[rancid acorn]

i cant find the id

[pseudo ravine]

Hey there! The ID is the number to the left of the panel name on the dashboard

For example:

[rancid acorn]

where do i go

[pseudo ravine]

So the panel ID would be 1

[rancid acorn]

ohh

thqnks

thanks*

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1128)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[weary prawn]

how do I get the bot to send a message like this

[pseudo ravine]

Hey there! That seems to be a Custom Command. Please refer to the embed below!

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[weary prawn]

i made the custom command I want but then how do i get it into the section of the discord i want

[pseudo ravine]

You'll need to run the command in that channel

[low ocean]

How to I run the command to make it so I can put the panel so someone can open a support ticket

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Specifically the 3rd embed

[twilit wigeon]

ticket tool didnt send me ticket info and lost very important info cuz of it

@strong elk

[pseudo ravine]

Hey there! You will need to reach out to the staff of that server for the transcript

[twilit wigeon]

ah okay ty for the fast support

[mortal sage]

Hello

Any ADM here

[dawn silo]

hi sorry to bother, i have a question, is there a way for the support roles to be pinged automatically when someone opens a ticket?

[tacit parrot]

Am I creating a new role for a ticket owner to give to them upon opening tickets? I'm trying to use threads but I have a feeling its all setup wrong.
I have 3 panels, 1 of them setup to include the others.
My panel is in a "public" area, and then the threads are created for now underneath that public channel.

Would that be correct? I love the features this offers compared to other tools, its just another set-up learning curve 😆

[weary prawn]

i run the command in that channel but it does not come up with the custom emoji or with the grey box around

do u know any way to get it like that

[pseudo ravine]

Hey there! How can I help?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[pseudo ravine]

Hey there! You don’t need to give the ticket owner a role for thread tickets to work

[pseudo ravine]

Using embeds requires a premium subscription

As for the emojis, please ensure you’re inputting them correctly by using the “/id” command and copy what Ticket Tool sends

[weary prawn]

i have premium subscription

[dawn silo]

do i put it exactly how it says? i mean do i only change the role? for example

({@/mod})

with the **?

[pseudo ravine]

Did you click on the “Add Embed” button?

[pseudo ravine]

Nope, it just needs to be like this

{@English Support Team}

(Assuming it was for this server)

[dawn silo]

when adding it, it won't be visible, right? or will it show up in the message?

[weary prawn]

I did not thank you !

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1129)

[pseudo ravine]

It’ll appear correctly in the “Ticket Message” in the ticket

[dawn silo]

is there a way to not make it visible?

[pseudo ravine]

You’re welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @weary prawn (current: #367 - 1)

[pseudo ravine]

Unfortunately this isn’t possible

[dawn silo]

am i doing something wrong?

it didn't ping

[pseudo ravine]

Please remove the space before the closing bracket }

[left wadi]

how i fix ssl permission key #7

can help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hasty basalt]

육군

[weary prawn]

when i try to put an emoji it does no show when the bot sends the message

it only shows the name of it

[hasty basalt]

@hasty basalt

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

We only provide support for the bot itself. If you’re experiencing an issue with a ticket in a different server, please reach out to the staff of that server

[toxic fox]

How do I put tickets on my server so my members can go there for help, or to report someone going against the server rules?

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[violet pine]

So if don't want to use the Dropdown style menu and i use the regular button style menu, how do i create more buttons?

[dawn silo]

thank you!!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1130)

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

You’re welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @dawn silo (current: #367 - 1)

[red iris]

Transcripts wont work

[tulip quarry]

how do you make it so tickets automatically close after inactivity

[slender valley]

I want to make a custom message in the ticket when someone makes it how can I do this?

[worldly helm]

Heyy. Yes, please refer to the guide below

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[worldly helm]

Hello. Automatically?

[slender valley]

Yeah

[worldly helm]

Please elablrate and send a Screenshot of what you mean.

[slender valley]

Like when u make the ticket I want a custom message not just welcome

[worldly helm]

Then refer to the guide above my first message (its premium only)

Or you can change the ticket message

[slender valley]

Oh okay

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[inland whale]

This keeps happening when I try to set up ticket tool for my server

[worldly helm]

Heyy 👋
The is most likely missing permissions, try giving it administrator permission. Then try again

[inland whale]

I’ll try that thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 582)

[inland whale]

It worked much appreciated!!

[worldly helm]

You‘re welcome, glad I could help

[frigid wren]

how to make multi panel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Heyy. Pls refer to

[bronze mulch]

Broooo

[worldly helm]

How can I help?

[jade topaz]

Hello the ticket tool is not responding in my discord server please help

[dusky gorge]

Hi

[jade topaz]

Hello

[forest mauve]

quick question

can you only claim a ticket and see what it is about if you buy premium?

[limber portal]

Hiya,

Claiming is currently premium only.

[worldly helm]

Heyy 👋
The bot is most likely missing permissions, try giving it administrator permission. Then try again

@jade topaz @dusky gorge
How can I help?

[latent flower]

How do I change billing address? Do I have to contact Paddle?

[restive condor]

Hey there! No, #🎫│make-a-ticket and we can change it for you 😄

[jade topaz]

Thank u Lia’s

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 583)

[sharp sandal]

I bought a pirate server and now I can't see or create a server. I have a failed transaction, how do I fix it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sullen portal]

Bro?!

THIS IS MY SERVER

[restive condor]

Hey there! Could I get your server name or ID please

[elder hawk]

Why cant i add the ticket tool back to my server?

@restive condor

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hi there, see above please ^

[elder hawk]

i didnt find the solution

[restive condor]

Please read the embed above. There's a direct invite there. Click on 'here'

[elder hawk]

Perfecttt thanks a lot

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2021)

[restive condor]

No problem!

[spice rampart]

can someone help me

[restive condor]

Hi, how can I help?

[spice rampart]

wait i will show u the problem

its a pic

[dark granite]

Hello, I have a problem, when I send the ticket tool panel it sends 2 buttons instead of just 1 as configured. What can I do?

[worldly helm]

Heyy.
Dashboard —> Panel Configs —> Panel —> remove any attached panel there

[dim pecan]

Is the bot down

[restive condor]

Hey there! No, what seems to be the problem?

[strong dawn]

how do I change who can delete a closed ticket

[restive condor]

Hey there!
1. Dashboard > Panel Configs > Buttons > Delete Ticket Button > Allowed/Disabled Roles

2. Dashboard > Command Configs > DELETE > Allowed/Disabled Roles

[strong dawn]

also the ping in the message isnt actually pinging anyone

[worldly helm]

Hey there. Pings in embeds do not actually ping the role. Please consider putting it into a normal message

[ashen sable]

Why won't ticket tool respond? It keeps saying application won't respond

[worldly helm]

Heyy 👋
The bot is most likely missing permissions, try giving it administrator permission. Then try again

[ashen sable]

It has administrator

[worldly helm]

Please show me a screenshot of the error message then

[worldly helm]

If you try doing the /debug command I can check which exact permissions are missing.

[ashen sable]

Slight problem lol

Would the current ticket thing I have be messing it up?

[worldly helm]

You used that command in the for-bot-setup channel, is that right?

[ashen sable]

Yes

Bro has insider info lol

[worldly helm]

Then the bot is missing the Read Channel permission for that channel

[worldly helm]

I am a Ticket Tool Proficient, so I get access to all debug logs (See attached screenshot)

[ashen sable]

How do I allow it?

[worldly helm]

Are you asking on how to add the permission?

[ashen sable]

Nvm I went into channel permissions and gave it access

Ty for the help

[worldly helm]

You're welcome, glad I could help

[brazen palm]

Hey, So can i somehow change the basic Ticket-001 message to something like support-001 ?

nvm I found it, it costs money...

[worldly helm]

Correct, it's a premium feature. You can use the trail though to get 7 days of free premium

[ashen sable]

Hello again, do I have to be a pc to edit the panels? Cause it won't allow me to click them

I'm on the dashboard btw

[worldly helm]

What are you trying to edit? And no, you dont have to be on pc

[ashen sable]

I'm trying to create a panel so people press a button to make a ticket but when I try edit the panel msg it won't allow me

[worldly helm]

Some parts of that are premium only. Please click on Embed Editor - 1 so you can edit the embed description

[ashen sable]

This area ya?

If so when I click on panel name it doesn't do anything

[worldly helm]

You can only change the
To create a ticket react with ... <<- As thats the only non premium feature to be edited

[ashen sable]

So I can't change the name? Or does the name not show?

And can I have different panels for free or only one?

[worldly helm]

What name are you talking about?

[ashen sable]

Panel_name

[worldly helm]

You can have as many panels as you want with the free version

[ashen sable]

Nice

[worldly helm]

thats a variable, it sets the embed title to the name of your panel, in that case its Paid carry's

[ashen sable]

Ahh I see lol

And how do I make it so when someone opens a ticket they have to answer questions, I'm guessing it's forms but how would I add that to the panel/ticket

[worldly helm]

To add the pop up forms you can refer to the guide below.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[brazen palm]

So I am using sapphire to create the tickets with a command. but the problem is that it always takes the first panel. how do i fix this ? I want to have different messages for the different pannels

[ashen sable]

Oh ok and can I have different forms for different panels?

[worldly helm]

Correct!

[restive condor]

Hey there! You should have one different channel for each panel.

Sapphire should use the $new / $ticket command in the corresponding channel for that option

[ashen sable]

Ok and(so sorry for all the questions) is transcripts premium only?

I'm guessing cause I see a gem next to the options

[worldly helm]

No worries, here to help!
Transcripts itself are not a premium only feature, only a few extra things that come with transcripts are. (For example saving images)

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[worldly helm]

^^

[ashen sable]

Is auto save premium and would I need it or do I just press transcripts before closing a ticket?

[worldly helm]

Correct, auto saving transcripts is a premium feature aswell

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[dim pecan]

Doesn’t work

[restive condor]

That's role permissions

[ashen sable]

Btw is there a way to fix that for all channels at once u do I have to go into the channels permission for each channel

[jade topaz]

Give it administrator or a role with all the perms ticked

[brazen palm]

okay ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2022)

[brazen palm]

can i somehow see tickets? when i was testing i was deleting them instead of closing them. So now its starts from 12

[worldly helm]

Hello. That user is already being helped, no need for double help.

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for the channel specifically

Hold down on the channel's name > Edit Channel > Permissions > Add Ticket Tool > View Channel

[worldly helm]

Hey. Giving the bot the administrator permission works out.

[ashen sable]

It didn't for me?

[jade topaz]

Bro if only one person can help it should be a ticket then. Anyone can help anyone.

[worldly helm]

No, please read the pins.

[worldly helm]

Maybe it does not really have it, check again please.

[ashen sable]

Nvm I looked at the wrong ticket bot lol

[ashen sable]

Ye I looked at the wrong ticket bot lol

[worldly helm]

lol, mistakes happen

[nimble moat]

can this text be replaced? if so how?

[restive condor]

@rigid iris Please don't share your personal information here!

[nimble moat]

"to create a ticket use the create ticket button"

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[ashen sable]

Yo when I send the panel it comes with 2 buttons but I've only added one. Does a panel have a default button that always shows up or?

Btw only one of the buttons makes u answer the form

[restive condor]

Hey there! Dashboard > Panel Configs > Panel > Attached Panels

Make sure you haven't accidentally attached any panel there

[ashen sable]

Thai is what it looks like

[restive condor]

Is that the same panel you've sent?

[rigid iris]

Ok. I’m not really sure what I’m doing

[restive condor]

What are you trying to do?

[ashen sable]

?

[ashen sable]

Send a panel with just one Button lol

[restive condor]

That wasn't for you 😅

[restive condor]

Are you checking that for the same panel you have sent? (Assuming you have multiple panels)

[rigid iris]

Trying to get a ticket I guess

[ashen sable]

I've only got one rn

[restive condor]

Trying to get a ticket where exactly?

[restive condor]

Alright, try re-sending your panel please

[ashen sable]

Ye i relized that after I sent the msg

WTF it just fixed itself?

[restive condor]

Glad to hear it works now 👍

[ashen sable]

Ty lol

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2023)

[restive condor]

[ashen sable]

Hello again. How do I make it so only some of the staff team can delete the ticket but the rest can close the ticket

[restive condor]

Dashboard > Panel Configs > Buttons > Close Ticket Button > Allowed / Disabled Roles

Dashboard > Panel Configs > Buttons > Delete Ticket Button > Allowed / Disabled Roles

Same thing for both commands
(Dashboard > Command Configs)

[rigid iris]

I think I figured it out. Thank you

Thanks

[restive condor]

[ashen sable]

Bit of a dumb question but what does support team only exactly do

[restive condor]

Restricts the button/command to support team roles only

[ashen sable]

Ok but does that automatically mean all support team roles can or only ones I've put in allowed

[restive condor]

All support team roles plus the allowed ones

[fast nacelle]

how do i verify when I try there is nothing no email and nothing showing on my dc

[ashen sable]

Ok ty btw how do I make it ping roles when a ticket is made?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2024)

[ashen sable]

Peak rep ig lol

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above please ^

[restive condor]

Hi there, you're in the wrong server unfortunately

[fast nacelle]

Ok

thanks

[ashen sable]

Do I include the brackets?

[restive condor]

Yes

[ashen sable]

Even the () ones?

[restive condor]

No, just {@RoleName} or {RoleID}

[ashen sable]

Ok ty

[ashen sable]

Yo is it cap sensitive?

[restive condor]

Yes

[ashen sable]

I see lol

[fleet ivy]

hello

is there an admin ?

[restive condor]

Hi, how can I help?

[fleet ivy]

Hello sir are you an admin?

[restive condor]

I'm a support member. How can I help?

[fleet ivy]

hello if your an admin in fisch I need help I got banned for some reason it said I was exploiting but not my other friend is a hacker but I’m not so he hacks a lot and gets lots of fish and he gave some to me and then he told me he wants to auto farm levels for me I told him no but he says nothing will happen it’s ok then I said ok because I didn’t know that if he exploited I would get banned so next day I saw the message and it says banned exploiting
-Sam pls help me if you can

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

You're in the wrong server

[fleet ivy]

auto farm thing I think is macro

oh

what should I do then

[ashen sable]

Join the correct server

[ashen sable]

Hello again, do u know y it isn't actually pinging them?

[violet lance]

ا

[restive condor]

Did you put the mentions outside the embed message like the embed says?

[ashen sable]

This the right spot?

[restive condor]

It's not. Please put it in the "Message Content" field, outside the embed message

[ashen sable]

Idk if I'm blind or dumb but is that the very top one lol

[restive condor]

It is

[ashen sable]

Omg I'm so dumb lol

Ty for the help again tho lol

[dim cliff]

how do i get each of those dropdown options to show? the instructions are grammatically incorrect; makes no sense

[restive condor]

Hey there! You don't have any panels selected

Each option needs its own panel

[dim cliff]

i understand that, but i select it for one, and the others dont have an option

[restive condor]

Each option needs its own separate panel

[dim cliff]

but it would show under a single panel?

[restive condor]

Yes

[dim cliff]

do i rename each panel the same thing?

[restive condor]

If you'd like to, but it's not necessary. You already specified what the option will be called in the dropdown menu

[dim cliff]

okay, it worked, that is weird how that works. thank you for your help.

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2025)

[restive condor]

No problem!

[spring belfry]

howdy

how do I have it so that closed tickets are automatically put into another category?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[restive condor]

Hi there! See above please ^

[ornate plaza]

i’m trying to send a panel to a channel. tickettool has administrator permissions but it keeps giving me this error msg
> Failed: `Invalid Form Body components[0].components[0].options[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji`
on the dashboard it says it doesn’t have permissions to view or send messages in the channel.

[worldly helm]

Hey. Please refer to the guide below on how to fix that issue.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[spring belfry]

tyy

[ornate plaza]

thank you! it’s fixed now

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 584)

[restive condor]

Hey there! You must have text in the ''Author Name'' field to have an author image

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2026)

[restive condor]

No problem!

Ticket name how exactly?

Like the channel name?

{channel.name}

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2027)

[restive condor]

[young copper]

Preciso de ajuda alguém português ? 😭

[restive condor]

Olá, como posso ajudar?

[young copper]

Eu uso o bot na minha comunidade atualmente com 20mil membros, tamos com o premium mas no entanto não consigo usar o Embed

Ativamos ontem se não me engano, pois usavamos outro bot mas o mesmo vai ser desativado.

A comunidade é discord oficial do Valorant Portugal

Vacú :-:

[restive condor]

Desculpa pela espera. Pode fazer uma captura de tela do embed que voce nao pode usar

[restive condor]

Reinicia o site e tenta novamente por favor

[young copper]

Já deu !!

[restive condor]

Perfeito!

[young copper]

Obrigado Dan !!

[restive condor]

De nada

[agile nimbus]

Someone in one of my servers said ticket tool is being discontinued March 5th?

[restive condor]

Hey there! No, that's another bot

Ticket Tool is not shutting down

[agile nimbus]

Ok thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2028)

[restive condor]

Anytime!

[spring hamlet]

how do i make a mulit panel

[humble sequoia]

dub's issue has been solved in another channel.

[ionic wolf]

guys help me pls

how can i mention a role for exemple "support role" when some one open a ticket

guys ?

[shy herald]

Hello. I keep getting this error no matter what I do. This been happening all day.

[ionic wolf]

@pale pilot help me bro

🙂

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[ionic wolf]

?

[restive condor]

Hey there! Could you try using the /debug command please

[shy herald]

Ok

[restive condor]

Follow the instructions in the embed just above my message

[shy herald]

Same message is given

[restive condor]

Ticket Tool is missing the SEND MESSAGES, ATTACH FILES & EMBED LINKS permissions for that channel

[shy herald]

Oh

Lemme try fixing that ty!

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2029)

[restive condor]

No problem!

[wide grove]

H

How can I make this on the ticket pannel

[restive condor]

Hey there! 👋
You will need to create one panel per button option. So if you'd like 5 buttons, you will need 5 different panels.

You can then combine all your panels using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wide grove]

Im talking about

How do I make a embed with that wording

And the buttons below it?

[restive condor]

See my instructions here on how to make the buttons

[wide grove]

I know how to make the buttona

Buttons

[restive condor]

For the message, you can use asterisks around the text to make it bold
Eg. **Text** -> Text

You can use a hyphen in front of each paragraph for bullet points
Eg. ```- Text

• Text

- Text
- Text

[spring hamlet]

how do i get rid of the description

using multi panels

[restive condor]

Hey there! Dashboard > Panel Configs > Dropdown Style
Remove the description from the 'Description' field

[spring hamlet]

idk where to go from here

[restive condor]

Make sure you're checking this for the correct panel. Only one of them will have the dropdown with the different options

[spring hamlet]

i am

[restive condor]

Can you provide a full screenshot of this please

[restive condor]

Of the message I replied to please

[restive condor]

It seems like you have deleted the options on the Dashboard, you will need to remake them

[restive condor]

Use the button to add dropdown options

[spring hamlet]

yep

[restive condor]

Then put in a Display (what the option will be called) and pick the associated panel

[spring hamlet]

Done, thanks for the help man.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2030)

[restive condor]

No problem!

[celest flame]

what should I do when I want to go to dashboard and I cant becose I dont have my discord account verified?

pls help

[restive condor]

Hi there, you should verify your Discord account

[celest flame]

how

[restive condor]

Make sure you have a verified email and telephone number linked to your account

[celest flame]

Do I have to have my phone number linked?

[restive condor]

Possibly

[celest flame]

I still cant

[restive condor]

You will need to contact Discord support then. There's sadly not much we can do, as that's a Discord Auth popup

https://dis.gd/request

[halcyon fern]

Hello, I need help, is there a command that will close the ticket automatically after a while when there is no response?

Like after 6 hours, close auto

[austere forge]

it's possible with the Automation option, but this is a premium feature

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[oak fern]

How can I automatically remove a specific role after closing a ticket?

[restive condor]

Hey there! Is this specific role a support team role?

[lusty sinew]

i have given ticket tool every perm but it still says this when i try to send the ticket panel

[restive condor]

Hey there! You seem to have an invalid emoji.
Please check the emoji for your 4th dropdown option
Dashboard > Panel Configs > Dropdown Style

[lusty sinew]

okay tysm!

[restive condor]

[vivid acorn]

How do I allow a role to create a ticket

[restive condor]

Hey there! By default, everyone can create tickets

[vivid acorn]

Well

it nots working it seems

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please ensure 'Support Team Only' is disabled and that you haven't accidentally disabled any roles

[vivid acorn]

It worked thank you so much

[restive condor]

No problem!

[cursive raft]

Hello, I can't access my account in the game because I can't access the verification code because I lost my Google account, but I know Moonton's email and the code. Please help me. Thank you!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[frozen patrol]

says claim ticket isnt enabled but when i check on the dashboard it says enabled

oh is claiming premium only

[restive condor]

It is

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[rugged summit]

How do I do this

Like make the bot send a thing so people can open tickets

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[echo ibex]

Is there a way to make an automated message that Says Please do not ping staff in tickets and we will get to you when we can? Thanks so much in advance

[tall goblet]

Hello,
Despite adding ticketbot to a server im moderating, it is not showing the server in the dashboard. Does this have to do with perms?

[oak fern]

i have support team and admins access on the new tickets
How can I automatically remove a support team after closing a ticket?

[timber kernel]

Hi
You could use automation for that and send the message after a specific time.

[timber kernel]

3 options to have access to the dashboard:

• you are the owner of the server
• you are an admin
• one of the first 2 added your role to the dashboard roles in the dashboard

[lilac aspen]

hi , how can i make multi choice tickets , like in one panel , it makes different choices such as support , report or partner , and adds different roles to each one

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

Here you go^

[lilac aspen]

tysm

[lilac aspen]

uhh i used drop down panels but

[timber kernel]

Dropdown you also can use

same thing, different solution

😄

[lilac aspen]

i mean i cant select the panel

only selected in 1st one

[worldly helm]

Hey. You need one panel per DropDown option.

DropDown menus merge all the selected panels into 1 embed.

[lilac aspen]

oh 🤦

[worldly helm]

correct

[lilac aspen]

o

tysm

[candid hedge]

Is there any way to have the bot open a ticket for who join our server?

[timber kernel]

Not directly. You may can combine it with an other bot that sends a command that triggers TT bot using Command Style.

[wintry coral]

Is there a way for the ticket message to silently ping a role? I want it to show as pinging @staff so the user doesn't also do it, but not send a notification or put up the red '1'. We see the new ticket without the ping, the constant pings is driving me insane - but I don't want to supress role notifications completely as that same role is pinged in other channels and needs to continue to show the notifications in those specific channels

Also.. I think I'm supposed to have a premium role? I do have a premium sub for the bot

[timber kernel]

You have it now.

Welcome to the club

[wintry coral]

Thanks

I see this is possible with default Discord message formatting

Yes, you can mention a Discord role without pinging its members by using the syntax "<@&role ID>" - this will display the role name in the message without sending a notification to the users in that role
But that didn't appear to work in the ticket message. I assume something to do with bot vs. non-bot user messages

[limber portal]

Hi there, that’s incorrect. That method of mentioning a role will still ping the users within it

[worldly helm]

Unless the bot is missing the mention everyone and every role permission

[nova wasp]

hi

Толю Шайбу і Капібару шлюхи виїбали, після того як їх забанили!!!

[nova wasp]

@timber kernel дивися

угар це

[still lava]

probozkish

From Ukrainian (UK) To English (EN)

Tolya Shaiba and Kapibar were kicked out by the whores after they were banned!!!

Translation requested by Lias [Ping on reply] from Flag-Reaction Feature.

[worldly helm]

We can't help you, sorry.

[slender spindle]

Hello, I would like to know how to put my ticket in a category in my drop-down menu.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[restive condor]

Hey there! See above please ^

[slender spindle]

ok

[warped condor]

ישראל

[slender spindle]

thanks for the quick reply! 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2032)

[restive condor]

No problem!

[worldly helm]

Hello. Do you need help with Ticket Tool?

[eternal thorn]

is the bot dead?

[restive condor]

Hey there! No, what seems to be the problem?

[eternal thorn]

buttons dont work

[restive condor]

Any error message?

[eternal thorn]

just This interaction failed

[restive condor]

Is this on a server you're staff in?

[eternal thorn]

ye

[restive condor]

Could you use the /debug command in that same channel please

[eternal thorn]

it still says The application did not respond

i cant use it in that specific channel but i tried it in another same thing

[restive condor]

Could I get your server name or ID please

[eternal thorn]

1258644114157731941

[restive condor]

It seems like your premium subscription has expired

You will need to re-subscribe or switch back to the white bot and re-send all your panels

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[eternal thorn]

oh ic well the owner is asleep p sure so not much we can do for now

[restive condor]

Let me know if there's anything else we can help you with!

[eternal thorn]

thats all tyvm

[dry plover]

Does anyone know why this happens? I've already created another panel from scratch and it still duplicates the buttons and I didn't want it to.

I use Sapphire integration, could this be the problem? But I haven't seen it happen before.

[restive condor]

Hey there! Dashboard > Panel Configs > Panel > Attached Panels
Please double check you haven't accidentally attached any panels there

[dry plover]

There is none attached, but I am testing other things and trying to recreate from scratch again

[restive condor]

If there's none attached, try re-sending the panel

[dry plover]

i've already done that

[restive condor]

And it's still being sent with 2 buttons?

[dry plover]

Yes!
But now it seems to be resolved, i will continue testing to see if it duplicated again.

[restive condor]

Alrighty 👌

[dry plover]

thanks

[uneven bone]

Hiya. I was wondering if it's possible to add a cooldown to tickets to allow other moderators to claim tickets so they can meet quota.

Also, Is there an option for it, or something similar like cooldowns.

[restive condor]

Hey there! We unfortunately don't have cooldowns at the moment

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[restive condor]

Feel free to make a suggestion though ^

[uneven bone]

No worries. I appreciate the help

[limpid burrow]

I need help with the ticket tool, could someone help me with this because I can't figure it out DM

[restive condor]

Hi there, how can I help?

[uneven bone]

sorry to bother you again, but what do you think it's best to do with the ticket bot so i can help the mods to meet their quota.

[limpid burrow]

Explain to me one by one what's going on, I'll give you a stream on dm

or join my server because I don't know English and my friend does

[restive condor]

All support should take place in this server. What language do you speak?

[limpid burrow]

or the three of us can talk privately and I'll give you the screen and my friend will translate

[restive condor]

The only thing I could recommend is giving them a role that can't claim tickets once they have reached their quota

Or just tell them to leave tickets for each other 😅

[limpid burrow]

polish because my friedn speak english and polish

[restive condor]

I can use a translator if you'd like. What exactly seems to be the problem though?

[still lava]

danielvf_

From English (EN) To Polish (PL)

Jeśli chcesz, mogę skorzystać z tłumacza. Co dokładnie wydaje się jednak problemem?

Translation requested by Dan from Flag-Reaction Feature.

[gilded tusk]

@restive condor can you help me

[restive condor]

Hi, how can I help?

[gilded tusk]

can i made you staff in my server, and help me with a thing that its not going?

so you can try to get it done pls

[limpid burrow]

I'll send you a screenshot via dm

[restive condor]

Please don't DM staff members. If you don't want to post it here, you can #🎫│make-a-ticket

[restive condor]

We don't join servers to set up the bot unfortunately. Here's an easy set up guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Let me know if you have any questions 🙏

[gilded tusk]

i want to do a panel with 2 buttons that opens 2 different ticekts category

how can i do it

[restive condor]

Perfect, then go to your server Dashboard (https://tickettool.xyz/dashboard) and create 2 different panels

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Click on the + or in the Create button
4. Fill in the blanks
5. Create the panel

[restive condor]

Let me know once you have both panels made 👌

[gilded tusk]

i have em

[restive condor]

Perfect, go into the first one and then into the Panel section

[gilded tusk]

in it

[restive condor]

Now, please attach the other panel onto that one

Like so

Don't attach the English panel to the English panel. Just attach the Arabic one and save the changes

[limpid burrow]

can you reply to me DM @restive condor

[restive condor]

No, we don't provide support in DM. You can post it here or #🎫│make-a-ticket

[still lava]

danielvf_

From English (EN) To Polish (PL)

Nie, nie zapewniamy wsparcia w DM. Możesz go zamieścić tutaj lub #🎫│make-a-ticket

Translation requested by Dan from Flag-Reaction Feature.

[stray jackal]

Salve man

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[pine quartz]

can someone help me setup the ticket tool bot in the server idk wich commands i need to do

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Of course, here's a setup guide for you ^
Please let me know if you have any questions 🙏

[amber sand]

Hello I have a problem the bot ticket tool is present but I cannot manage it in the dashboard I this message and it is grayed out the ticket how to resolve it? THANKS

[austere forge]

It seems like your premium subscription has expired and that you use the bot gold on your server - you will need to renew it or switch back to the white bot and resend the all your panels

You can use the /botswitcher and select the bot white

[amber sand]

thanks @

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 837)

[severe gale]

Can someone help me? I have set up the bot but for some reason it wont send the message saying make a ticket here

[worldly helm]

Heyy. Please refer to the guide below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[severe gale]

Thank you:)))))))

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 585)

[warm lagoon]

fast question, how much panels can I make without Premium?

[restive condor]

Hey there! You can make as many as you want 😄

[warm lagoon]

even without premium?

[restive condor]

Yep

[warm lagoon]

ok thank you @restive condor

[restive condor]

[jade topaz]

#1067964489737183232 message

Oh wait mb not that so

[worldly helm]

Hello. Can I help you?

[jade topaz]

Its says sum failed to create discord limiter

[jade topaz]

It says failed to create and then discord limiter

Ot discord rate limited

[worldly helm]

Please send a Screenshot of that error message :)

[jade topaz]

Ok

[worldly helm]

Seems like that server is being rate limted by discord. There is nothing we can do. Please try again tomorrow.

[jade topaz]

Ohhh ok

Thanks for the help tho

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 586)

[worldly helm]

You‘re welcome, glad I could help

[edgy arch]

How to make it so a role can ping @ everyone and role mentions in a ticket chnanle

[restive condor]

Hey there! Is this role a support team role?

[edgy arch]

yes

[restive condor]

Is there other support team roles?

[edgy arch]

yess

[restive condor]

And you're just looking to give one of the support roles the permission, correct?

[edgy arch]

all

[restive condor]

Perfect, then Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Opened > Mention Everyone & All Roles

[old tartan]

is tickets shuttin down

[worldly helm]

Hello. That is another bot, not this one.
The bot that is shutting down is Tickets not Ticket Tool.

[limpid gulch]

Hey I made an incomplete transaction how do I complete it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[subtle tundra]

i can't create a ticket

how i creat i

[restive condor]

Hey there! What seems to be the problem? Any error message?

[subtle tundra]

yes

[restive condor]

Can you screenshot it please

[subtle tundra]

ok

[restive condor]

That server has been rate limited. Please contact server staff or re-try in 24 hours

[subtle tundra]

ok

ty for help

[cyan minnow]

I can't create a ticket

[restive condor]

Hey there! Any error message?

[cyan minnow]

Yes

[restive condor]

Can you screenshot it please

[cyan minnow]

Ok

?

[restive condor]

That server has been rate limited. Please contact server staff or re-try in 24 hours

[cyan minnow]

Ok ty

[honest torrent]

how to make it so form answers display on opening message

[worldly helm]

Heyy. Dashboard —> Panel Configs —> Forms —> Auto display form results on Ticket Message as an additional embed

[honest torrent]

ty

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 587)

[worldly helm]

You‘re welcome, glad I could help

[ornate forum]

Hi, help me?

what is the prefix used by the ticket tool?

[worldly helm]

Heyy! The default prefix is $, it can be changed though

[ornate forum]

Is $?

[worldly helm]

Correct

[ornate forum]

Ok, thx

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 588)

[worldly helm]

You‘re welcome, glad I could help!

[ornate forum]

❤️

[willow wedge]

Just enabled a trial. Somehow not able to enable thread style. Anyone got an idea why? Already fixed perms

[restive condor]

Hey there! Please use the button above your server name

[willow wedge]

Thanks!

I would like to have users choose whether they need support or are looking for a collab. And have the tickets created as threads in different channels. And for collabs I would like to add my staff members to the tickets. Is that possible?

[restive condor]

All of those are posssible. The only thing is, users must have access to the channel threads are created from

So if you'd like 2 different channels, you will need to choose your ticket channel + a random channel

Or your ticket channel + an empty channel

[willow wedge]

I see, how can I set this up?

Are the support and collab ticket types panels?

[restive condor]

That's right

You will need to create one panel per option, in this case 2

[willow wedge]

Alright I've done that

[restive condor]

You can then attach one panel onto the other one following the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[willow wedge]

Check done

[restive condor]

Perfect, now you can personalise the button for each option from your Dashboard > Panel Configs > Buttons > CreateTicket Button

[willow wedge]

Atleast I am trying to attach my second panel to my first, but it's not being saved

[restive condor]

Is that not saving?

[willow wedge]

Nope

[restive condor]

Try using the button above your server name, and re-attaching please

[willow wedge]

Tried that but doesn't work

[restive condor]

Do you get any error messages when trying to save?

[willow wedge]

Nope no error, just nothing happens

[dry rapids]

I can't select nor edit this box in the pannel settings, is this suppose to be like this? Can't press "Edit raw" either.

[restive condor]

A pop-up message should appear at the bottom of the screen for you to save

Trying zooming out

[restive condor]

Hey there! Those fields are premium
You can edit the embed's message main field for free, by clicking on ''Embed Editor -1''

[willow wedge]

No pop up

ill try incognito

[willow wedge]

Okay so I managed to attach the panels

[restive condor]

Perfect

[willow wedge]

support creates threads in the support channel and collabs in the collabs channel

But the channels are visible to everyone, not just people who create a ticket.

[restive condor]

The threads are not visible

[willow wedge]

Any way to do this in a better fashion?

Yes correct

[restive condor]

No, like I mentioned earlier, users must have access to the channel threads are created from

You could have both ticket types be created off the same channel

And just name them different or even add different coloured emoji for each ticket name

[willow wedge]

Hmm yes that could work

[restive condor]

Dashboard > Panel Configs > Ticket > Ticket Opened Names

You can put in there the custom name

[willow wedge]

So the 2 support roles are being added to the thread. However, the role members aren't

Is this normal?

[restive condor]

How do you mean? What role members?

Like the people that have the role?

[willow wedge]

yes

[restive condor]

Please double check that Ticket Tool has the MENTION EVERYONE & ALL ROLES permission in its role settings

[willow wedge]

Ah yes works now

thanks! @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2036)

[restive condor]

No problem, glad I could help!

[knotty island]

When someone makes ticket they cant see the ticket history even after I changed settings

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

Please ensure to test this with a brand new ticket

[knotty island]

I dont see panel configs on dashboard

I feel so dumb

[restive condor]

It's on the left sidebar, you should be redirected to it when opening the Dashboard

[amber rain]

Hey, I'm looking for 𝕤𝕠𝕞𝕖𝕠𝕟𝕖 𝕥𝕙𝕒𝕥 𝕔𝕒𝕟 𝕤𝕖𝕥 𝕥𝕙𝕖 𝕥𝕚𝕔𝕜𝕖𝕥𝕤 𝕟𝕠𝕥 𝕦𝕡 𝕗𝕠𝕣 𝕞𝕖 𝕚𝕟 𝕞𝕪 𝕤𝕖𝕧𝕖𝕣. 𝕀𝕗 𝕪𝕠𝕦 𝕔𝕒𝕟 𝕒𝕤𝕤𝕚𝕤𝕥 𝔻𝕄 𝕞𝕖 @amber rain

[restive condor]

Hey there! Please don't advertise that. Support should take place in this server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There's a set up guide for you ^

Let me know if you have any questions

[amber rain]

𝕊𝕠𝕣𝕣𝕪, 𝕒𝕝𝕤𝕠 𝕥𝕙𝕒𝕟𝕜𝕤

[restive condor]

[knotty island]

Thank you very much!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2037)

[restive condor]

No problem!

[torn junco]

is there an outage? ticket tool stopped working on my server

[worldly helm]

Heyy. Please send a Screenshot of the error message

[worldly helm]

Please check if the premium subscription is still active for that server

[jade topaz]

Guy s

How do I fix when its doesn’t let me claim ticket

[restive condor]

Hey there! Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

Hi i got the premium but I can’t change the settings so example I cant edit (enable ticket claiming)

[restive condor]

Please use the button above your server name

[urban lark]

If you get premium, is it tied to one server? Or am I able to use premium on both of my servers? : )

[restive condor]

Hey there! Premium is server-based. You can transfer it between servers but each server must have its own subscription, if you plan to use it on multiple servers at once

[urban lark]

W support

[restive condor]

[jade topaz]

Sorry I don’t see a anywhere

[jade topaz]

Can you send like a video or smt sorry for bothering or anything

[jade topaz]

Got it thanks @restive condor let me try now

[autumn horizon]

i bought airpods how do i get them

[amber rain]

To work?

[autumn horizon]

i bought them online the hustlelab

but i don’t know how to get them

[amber rain]

Uhhh

Ask @restive condor he might know

[restive condor]

You've already been told you're in the wrong server. We cannot help you

[autumn horizon]

where do i gotta go then

[restive condor]

I don't know, we only provide support for @pseudo glen

You should probably find their support server

[autumn horizon]

i have a code for a ticket tho i just don’t know how to use all that

[restive condor]

Neither do we unfortunately. We are not associated with them in any way

[raven ivy]

Any Brazilians to help me?

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[nimble canopy]

I have 2 question and need a support.

1. How to make level 10 only tickets?
2. How to make this in the pic

[restive condor]

Hey there!
Dashboard > Panel Configs > Buttons > Create Ticket Button
Disable the everyone role & Allow the Level 10 role

The feature in the picture is part of Discord Omboarding

You can enable it from your server settings

[nimble canopy]

Can you make example, like videos?, hehehe

[restive condor]

I'm currently on mobile unfortunately

I can guide you if you provide a screenshot of your Dashboard

[nimble canopy]

If u can't do question 1 just go to question 2, hehe, i really need it for a ping roless :))

[restive condor]

^

[restive condor]

^

You can find more information by googling "Discord Onboarding"

[nimble canopy]

Ahh okay,thank you so muchh <33

[vocal totem]

I need help, when I press a button to create a ticket it puts a message "You don't have permission" out I put all possible permissions but only the roles that have administrator permission can create a ticket how it does ?

[serene vale]

Is there any command to move a ticket from category?

[jade topaz]

Heya, does premium remove the limits on the amount of characters allowed in a text box?

[restive condor]

Hey there! Could I get your server name or ID please?

[restive condor]

Hey there! Not at this time unfortunately.

You would need to manually move the ticket between categories

[restive condor]

Hey there! Yes, it does! 😄

[vocal totem]

1332499772967489547

[restive condor]

Dashboard > Server Configs > Blacklist Roles
It seems like you may have accidentally blacklisted the everyone role

[glacial geyser]

hi, i've got an issue with the vip, i alr bought it a while ago but i never got it charged

[jade topaz]

Thanks so much for the quick reply!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2038)

[restive condor]

Hey there! Are you talking about Ticket Tool Premium?

[restive condor]

No problem!

[vocal totem]

🫠 actually it's going to get a little better I didn't touch that though, thank you ☺️.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2039)

[restive condor]

No problem, glad I could help!

[ornate umbra]

How do I get my gun? I just paid for it.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[potent oriole]

Why won't it let me add urls to the msg pannel?

[restive condor]

Hey there! Adding images to your embed messages is a premium feature

[echo ibex]

thank you so much @timber kernel

[iron night]

Gave +1 Rep to @timber kernel (current: #26 - 236)

[crude dirge]

Hi Can I have some help make my ticket ping a role to let a staff know that assistance is needed

[pastel comet]

When trying to get ticket tool to send to the ticket channel in discord I keep getting this

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

I tried changing the emoji on the button but it still comes up

[pastel comet]

NVM got it to work

[hasty basalt]

ww

🔓 ww

[polar charm]

can someone tell me what should happen when a ticket is closed when thread style is enabled? should i still see the ticket here or should it "disappear", get deleted, or something else?

the old bot would remove the ticket thread from the left hand pane.

i'm just trying to confirm the expected flow...

1. close ticket
2. do i personally delete the ticket after it's closed?

[hardy sphinx]

why is this bot taking 3 business years to enable premium for my server

[worldly helm]

Heyy. How can I help?

[worldly helm]

Heyyy. Please refer to the guide below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lilac aspen]

how can i set the folder that opened and closed tickets will appear in??

[timber kernel]

Please go to the dashboard -> Panel Configs -> Category

[mortal mulch]

Hello, my ticket is lost. How can I get it back?

[worldly helm]

Heyy. Please elaborate

[mortal mulch]

I lost my ticket

How do I get it back?

[worldly helm]

What do you mean "lost"?
Did you leave the server when you had an open ticket and then rejoined?

[mortal mulch]

Yes

But the ticket is lost now when I come to the establishment it tells me that I have one

[worldly helm]

Please ask their staff to give you access to it using the /add command

[mortal mulch]

how

[worldly helm]

Maybe ping them in a channel and just ask them to give you access.

[mortal mulch]

I am on another channel. I created a ticket. It did not happen to me here.

[worldly helm]

Can‘t help you then.

[zealous grove]

@worldly helm

How do I add ticket tool to my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide for you ^

[eternal mirage]

hey guys is there an option to make only the mods to close a ticket ?

i dont want a member to do that, is it possible?

[limber portal]

Yep - dashboard > panel configs > buttons > close ticket button - enable ‘support team only’

[eternal mirage]

tysm

[stoic spire]

how do i make my tickets go to a category and not go randomly anywhere

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[restive condor]

Hey there! See above please ^

[timber stump]

@restive condor

How can i demand for partnership?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[restive condor]

See above please ^

[timber stump]

Makes sense

[stoic spire]

yeah it still dont work

[restive condor]

Are you testing this with a brand new ticket?

[stoic spire]

yes

[restive condor]

Could you create a brand new channel under the category tickets should be created in, and use the /debug command there please

[stoic spire]

alr 1s

[stoic spire]

https://discordapp.com/channels/509192800865353738/662692902245498910/1341737104371224576

it still dont work

Wait

i fixed it!

thanks for the help

1 last question. In the name for the ticket instead of it being ticket-0030 how do i do a custom name for aech dropdown

cus i wanna open a question ticket and i want the name to be called quiestion-0001

or smth

[sonic pivot]

Opa bom dia tudo bom eu tenho uma questão. Bom eu tenho um time de blue lock rivals e queria fz um formulário mas eu n sei mt bem como adiciona o formulário poderia me ajuda ?

[worldly helm]

Heyy. That's a premium only feature

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[worldly helm]

^^

[stoic spire]

aww :c

[sonic pivot]

?

[worldly helm]

#🎫│make-a-ticket

[stoic spire]

how do i edit this message i kinda forgot

😆

[stoic spire]

and make it ping staff team when a ticket is openend

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Please refer to

[unreal charm]

How can I see what I wrote in the questions

[restive condor]

Hey there! Dashboard > Panel Configs > Forms > Enable the second switch please

[unreal charm]

How do I change it? I remember that there were things like Report and Bug too and when I look in Forms now the questions are not there

[restive condor]

Please go into the Forms section

Those are your panels

[unreal charm]

I now but there ar No qustens

[restive condor]

Were there questions when you opened this ticket?

[restive condor]

Please ensure you're checking the correct panel on the Dashboard

[unreal charm]

How do i now the Panel id

[restive condor]

That's the number in front of the panel name

[lapis quiver]

مرحبا

كم سوال اقدر اضيف ك حد اقصى ؟

How many questions can I add maximum?

[restive condor]

5

[lapis quiver]

Is there any way I can add more?

[restive condor]

Nope, Discord only allows up to 5

[lapis quiver]

But I see in some servers there are more than 5

[restive condor]

That's not possible. Discord only allows up to 5

[lapis quiver]

Ok thanks my friend

[restive condor]

[lapis quiver]

What is this

[restive condor]

Seems like the form for that panel is empty

Please make sure you configured questions

Otherwise disable it

[tardy marsh]

I can't open a ticket, my aim is to make them a padawan when I open a ticket from verify.

[coarse olive]

How do i make it so when somone opens a ticket i see can what they typed as there reason to open the ticket

[worldly helm]

Hey. Are you Talking about the forms?

[split idol]

How to get a dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[restive condor]

^

[coarse olive]

Yea

[worldly helm]

Dashboard > Panel Configs > Forms > Enable the second switch please

[coarse olive]

🆗

[coarse olive]

Ty

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 589)

[coarse olive]

Also how to i make it so it automatically give people embed perms and file perms

[coarse olive]

When they open a ticket

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach Files

[coarse olive]

Thank you dan

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2041)

[restive condor]

No problem!

[polar charm]

@restive condor any thoughts here? Or do you need me to still send a video? Basically I close the ticket, the bot renames the THREAD, but it stays visible here

[restive condor]

Hi there, the ticket should automatically archive once closed.

You can transcript and delete it automatically if you wish, but it should archive

[polar charm]

Thanks. And how to troubleshoot if it doesn’t auto-archive? Is it a setting in the panel, a permission, or something else?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2042)

[restive condor]

Can you screenshot the last messages in the thread please

[polar charm]

And I’ll record another ticket closing when one does - if that’s helpful

[restive condor]

Wonderful, and could you make a #premium-tickets once you have it 🙏

[mortal mulch]

I want to talk to the server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Quick thing, if you hold down on the thread's name (from the channel list), do you get the option to close the thread or open it?

[polar charm]

I get the option to Close it. When i do that, nothing really happens

I can take a video of that right now if you like

The only thing that “removes” it is if I Leave Thread 😅

[restive condor]

Could you provide a screenshot of your audit logs please

[polar charm]

Sure. How do I access those?

[restive condor]

Server Settings > Audit Log

[nimble timber]

how can i make the ticket bot do the like open a ticket thing in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide for you ^

[nimble timber]

does it also work on mobile

[restive condor]

Yep

[nimble timber]

or do i gotta go on pc

alr tysm

[polar charm]

So this guy is automatically reopening it

[restive condor]

Ah, there we go. That bot is re-opening the thread

[warped condor]

?

[restive condor]

You will need to whitelist Ticket Tool? Or the channel maybe. Not sure how it works

[polar charm]

Thanks! Now I need to find out who on the team added this and why 😂

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2043)

[restive condor]

No worries!

[worldly helm]

Hey there. How can I help you?

[mortal mulch]

Hello

[worldly helm]

Hello. How exactly can I help you?

[mortal mulch]

I want to delete all my tickets

Are you a server employee?

[worldly helm]

I am not in the support team. I am a Ticket Tool Proficient though. Could you please elaborate a bit?

[mortal mulch]

My ticket is lost, brother.

I deleted the discord and downloaded it again and lost it

[worldly helm]

What do you mean you "downloaded" it?

Are you talking about the transcript?

or Did you open a ticket on a server, then left and rejoined and it was gone?

[mortal mulch]

Yes

I left the channel and came back in and I lost it

[worldly helm]

I answered you earlier.
(Please ask their staff to give you access to it using the /add command)

[mortal mulch]

I sent it but it says this button is not yours

[worldly helm]

Could you send a screenshot of that please?

[mortal mulch]

How do I talk to employees?

[worldly helm]

I am currently helping you. Please send a screenshot of that.

[mortal mulch]

ارسلت

Sent

[worldly helm]

I did not tell you to use that command, the server staff has to use it.

[mortal mulch]

Where are the server staff?

[worldly helm]

In the server you "lost" the ticket

[mortal mulch]

In the channel

[worldly helm]

What do you mean?

[mortal mulch]

Server employee where are you located i want to talk to you

[mortal mulch]

هاذه

[worldly helm]

I am currently helping you and talking to you. Please do as I say, ask the staff where you are trying to create a ticket on to use the /add command your "lost" ticket

[polar charm]

yeah - this seems like a very custom setup that was done by someone no longer on the team. it was in the event a ticket goes with no activity for a week, this bot would keep it open. i just ended up kicking the bot.

[sacred helm]

how can I add the support ticket to a channel?

[austere forge]

Please refer to the guide below ⬇️