🆘│community-support

[night sun]

Hola buenas nesecito hablar con un supervisor

[dreamy zealot]

Hello i wanna know if you can change the name like "Ticket-0001" be changed into "EOV Verification 1#"

[worldly helm]

Hello. You can use the /rename command. If you want it to be changed automatic you need premium.

[dreamy zealot]

oh premium uhh

[azure wharf]

hey you able to help? because my bot is swet up but we cant create a ticket inside our server it keeps saying 'you have no permission'

[worldly helm]

Hey! Sure

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[azure wharf]

Look dm

[worldly helm]

No sorry, its against the rules to help in dms. Lets just continue here :)

[azure wharf]

Mmh you mean inside the dashboard?

[worldly helm]

Correct!

[azure wharf]

I see mothing is blocked and .gg/waveyy is allowed in everything

[azure wharf]

It works now thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 504)

[jolly pivot]

you need premium to edit the panel message

[worldly helm]

Hey no you don't

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[jolly pivot]

but when i got to messages --> message panel, i cant edit the content

like the blank space

[worldly helm]

For editing the "Message Content" you do, if you click on "Embed Editor" you can edit parts of it

[jolly pivot]

i cant edit anything on the "embed editor-1"

waaait i found it

[jade topaz]

I can not access the dashboard when I am an ADMIN!

[slim cliff]

Ho can i add this? or make it when someone opens a ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Hey. Please refer to

[jolly pivot]

is it possible to change the opened ticket message without premium too?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Yep, please refer to

[jolly pivot]

i cant change the text at the botton tho right? the field edit so it does not say "TicketTool.xyz - Ticketing without clutter"

[worldly helm]

Correct

[modest zenith]

Where’s the dash board

[humble sequoia]

https://tickettool.xyz/manage-servers

[worldly helm]

Hello. You can use link

[civic prairie]

I owner the server

[civic prairie]

.....

I ned support @slender minnow

[civic prairie]

.

[worldly helm]

Please don't ping me nor any other people.

[civic prairie]

Is there support here?

[worldly helm]

Yes, just be patient.

[civic prairie]

Can you help me now because I need the bot now

[ebon cape]

Hello mods, I purchased premium but I still can't add more than 5 questions to the form option

[worldly helm]

Hello. Correct, that is a discord limit, not one set by Ticket Tool.

[civic prairie]

Why don't you answer me?

[peak juniper]

can anyone help me with the spoofer applying pls

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[civic prairie]

I owner the server

[worldly helm]

Hello. Do you currently have the trail active or a premium sub?

[civic prairie]

I use regular, not premium

[worldly helm]

#🎫│make-a-ticket

[humble sequoia]

━━ HN | N's inquiry has been moved to a ticket ━━

[elfin tendon]

Make ticket

[graceful crane]

Hey
Can someone please help me?
So how can I set my ticket to automatically rename itself to one of the 4 topics? So, for example, there is a topic called Support and if someone clicks on it, then a ticket is created with this name. I hope you understand

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[graceful crane]

thx bro

[austere forge]

You're welcome, Thank you for supporting Ticket tool!

[delicate nacelle]

Hello, I have added a ticket tier on the server, but it is not showing on the website.

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[delicate nacelle]

thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 365)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[waxen scroll]

is there a way for the response by the staff handling the ticket to be anonymous rather than showing their user?

[copper meteor]

I Need help please

[plucky sapphire]

whatsup?

[plucky sapphire]

what do you mean?

[copper meteor]

Wehre can Report on pet Simulator 99?

[plucky sapphire]

in roblox ...

[copper meteor]

I have a Problem Its Bug all time Bit the dc Not Help for This

[waxen scroll]

so is there a way for my staff to be anonymous or behind a bot cover rather than having it look like a regular message. so intead of it showing "pipp" it would show "staff" or "ticket tool"

[humble sequoia]

@copper meteor

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper meteor]

Ok

[plucky sapphire]

I am not sure, but you can ask in #🎫│make-a-ticket

[worldly helm]

Hey. Nope there isnt.

[waxen scroll]

okay thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 505)

[echo karma]

Hi I have a problem : Tickets arent going in the category anymore.

[plucky sapphire]

Hi.

[worldly helm]

Hello. How many tickets does the category have?

[plucky sapphire]

Are you sure you have the right panel

[plucky sapphire]

No need for double support

[worldly helm]

There is no need to "Claim" a users problem by saying "Hi" either be fast and help them or don't.

[plucky sapphire]

I dont claim, I help.

[echo karma]

0 atm

[worldly helm]

The message I sent to actually help was before your "Helping" message.

[worldly helm]

Alright, does the bot have access to manage channels for that category?

[plucky sapphire]

Did you maybe change the catagory name?

[plucky sapphire]

No need to be rude

[echo karma]

Yes, Every panel is configured to this same category

[plucky sapphire]

Is it only that panel

[worldly helm]

I am not trying to be, it is a fact. You can't just "claim" people by saying "hi". So yeah, I was actually the first one to "help" that user.

[plucky sapphire]

that has problems?

[echo karma]

I dont think so

I've also tried to delete the category in the dashboard then put it back but nothing has changed

[worldly helm]

Give the bot the administrator permission. Then try to do it again.

[echo karma]

You were right thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 506)

[worldly helm]

No worries, glad I could help

[paper kelp]

Hello, I invited the ticket bot in my friends server who gave me permissions for me and in the ticket tool dashboard i cant see the server im in. Please help me.

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[paper kelp]

I see the problem i dont have the levels. Where can I get levels from?

thank you for the support!

[glacial crystal]

I need help

[worldly helm]

Hello. What do you need help with?

[glacial crystal]

Uh so i added another category giveaway claim

but it dosen't work?

i did everything right! but idk why...

[worldly helm]

"It doesn't work"
How exactly does it not work?
It does not work while trying to do what?
Please be more specific

[glacial crystal]

It dosen't show on the drop down

there should be giveaway claim too

[worldly helm]

Please go to
Dashboard --> Panel Configs --> DropDown --> Take a screenshot of that whole page and send it here

[glacial crystal]

to ur dms?

[worldly helm]

This channel pls

[worldly helm]

Now of the same thing but from the 1st panel

[glacial crystal]

alr

it's kinda the same

[worldly helm]

Please send a screenshot of that exact same setting but from the panel you did this with ^^

[glacial crystal]

what do you mean

[worldly helm]

How many panels do you have

[glacial crystal]

uh

2

the giveaway one and general one

[worldly helm]

Then please send the screenshot of the 1st panel

[worldly helm]

and that is from the general panel?

[glacial crystal]

Ye

[worldly helm]

and thats where you made the dropdown panel you showed above?

[glacial crystal]

i think soooo

[worldly helm]

Click on and then choose the giveaway panel for the required panel

[glacial crystal]

ty

[narrow belfry]

why is the screan black

[worldly helm]

Please check your wifi conection

[narrow belfry]

it is on and working

[worldly helm]

if it looks good please try using a different browser

[narrow belfry]

oh thanks

[glacial crystal]

No it dosen't work

Mine didn't work with the ticket

[narrow belfry]

yes it does try yousing an another browser like edge

[glacial crystal]

not ur stuff

[narrow belfry]

oh

[glacial crystal]

a ticket thing

[worldly helm]

I don't have access to your Dashboard. Please #🎫│make-a-ticket

[humble sequoia]

━━ Sigmaッ's inquiry has been moved to a ticket ━━

[signal timber]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[shadow shard]

I need help with setting up the bot. When I attempt to set it up it says that the command is unavailable

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel where you try the command

[shadow shard]

Where do I do this please

[austere forge]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Add Ticket Tool > VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY

[shadow shard]

I’m on mobile

Ahh

Nope

Didn’t work, it says this

[austere forge]

Could you use the /debug command instead please

[shadow shard]

Sorted cheers

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[austere forge]

Dashboard > Panel Configs > Buttons > Create Ticket Button

Disable the everyone role and allow the specific role

[woven compass]

Help

[slim cloak]

yo, how do i control who can see ticket tool website

[hallow ledge]

is it possible to make tickets close when the ticket owner leaves?

[waxen oxide]

Hello

does the server Config Backup & Restore (Server Owner Only)............ Save my discord channel incase someone crashes out and deletes it, or does it only save the ticket tool panels

[heady cedar]

Js it possible for me to buy lifetime tickettool

[heady scroll]

hi, can I view all the transcripts from the ticket tool dashboard somewhere? or is it that I can only see one transcript at a time by clicking on the link from my transcript channel?

[heady scroll]

you have too many closed tickets saved under the designated channel it's referring to

[hybrid condor]

how do i make it so ppl can claim the ticket? i only have the option to close and i can do /claim but i want it as a button that shows up under the panel in the ticket

[orchid perch]

once i edit the ticket thing and save it it doesnt add what i added.So i added a role through the edit manage tab on the correct then and it wont add the role that i recently just added

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[wanton olive]

@humble sequoia

[proud current]

Is transcripting forwarded messages supported yet or is that still a pending feature?

[signal timber]

May I get help about how may I create a ticket for my own server

[wanton olive]

@humble sequoia

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please refer to the guide above^^

[worldly helm]

Please don‘t ping random users/bots

[worldly helm]

Hello. That's still not fixed. For more you can check out https://discord.com/channels/509192800865353738/1307729407955308614

[bright smelt]

How can I make it so that only moderators can close the ticket?

[proud current]

Alright ty!

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 507)

[full violet]

Hi I need some help I have purchased ticket took premium and idk what else to do

[worldly helm]

Dashboard —> Panel Configs —> Buttons —> close ticket —> Allowed roles
Dashboard —> Command Configs —> Close ticket —> Allowed roles

[worldly helm]

Hey. Do you want to invite the premium bot?

[full violet]

Yes

[bright smelt]

This?

[worldly helm]

Alright. Please refer to the guide below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[bright smelt]

I did this but it doesn't work

[worldly helm]

That‘s not where you should go

[bright smelt]

O ok 🔥

[full violet]

Hi sorry but my ticket tool is glitched do you know how to fix

[worldly helm]

I don't, sorry. Maybe check ur wifi Connection

[devout ore]

How do I set up the Ticket Panel for Tickets on phone? I cant find the button + anywhere.

[soft sail]

Idk how to set up a ticket i payed for vip and i have a video

[worldly helm]

Hey. What do you mean "VIP"?

[soft sail]

In the auction

[worldly helm]

Please send a Screenshot or Video of what you mean

[signal timber]

How may I make different name on report I want like staf report, leaders report or administrator report

[worldly helm]

Hey. Are you talking about the ticket names

[signal timber]

Yes

[worldly helm]

Its a premium only feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[signal timber]

Like this I mean

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Please refer to

[signal timber]

Like this names and giver perm roles

[worldly helm]

Wdym perm roles

[high void]

How do you set up a verification system ...

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[raven elm]

why i can't use that :<

[worldly helm]

That are premium features

[raven elm]

Yah i just trial it for 7 days…

[worldly helm]

Please click on the Button then

[raven elm]

Hmm idk how to build like this

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Refer to

[raven elm]

Thx so much. I am trying it now

[raven elm]

so hard for me :<

[worldly helm]

If you have any questions lmk

[raven elm]

sorry for my excuse :<

[worldly helm]

???

[raven elm]

i mean that sorry for bothering :> im not good at english :<

[worldly helm]

No worries, what's your question?

[raven elm]

@worldly helm idk :< idk what im wrong at this...

[worldly helm]

I can't help you if you don’t tell me ur issue

[raven elm]

idk how to tell you mate :<

[worldly helm]

Please #🎫│make-a-ticket :D

[raven elm]

is it bothering :<

[worldly helm]

No you're not bothering me, it‘s just that I can‘t help you. All good!

[raven elm]

that means another one would help me.

[torn basin]

How can I add more than one button?

[worldly helm]

Correct

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey! Please refer to guide

[raven elm]

what is message button mate...

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[forest mist]

Can i change color on the create ticket

[livid root]

@sage rock

[twin skiff]

Bro i have suggestion add reminder system

Automatic time close system

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hi there, changing the embed's colour is a premium feature

[forest mist]

Okejjj

[sage rock]

we need help with the ticket support Forms 1 works but the other doesnt do u know how to fix it or please answer to this message then because we really need help with it.

[livid root]

@restive condor

[pseudo ravine]

Hey there. Please make sure you've enabled forms on all of your panels

[sage rock]

i did

[restive condor]

Please stop randomly pinging people, especially staff members

[pseudo ravine]

What's the server ID?

[livid root]

help me for the lvoe of god

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[sage rock]

1301351639013261433

[pseudo ravine]

So how exactly is it not working?

[livid root]

you see

1 form works the other does not

so how do we get the other catgaggory to work

[pseudo ravine]

Are you apart of the same server?

[livid root]

like how do i use a diff type of format

yes

[sage rock]

yes

i am his worker for now cuz he asked for help

[pseudo ravine]

So how exactly does the other form not work? Please be specific

[sage rock]

so the first one if we click it

the form pops out\

but if we click the second one

it doesnt pop up and then it opens a ticket regular

[livid root]

@pseudo ravine can we vc

[pseudo ravine]

Please stop pinging staff, you've already been told to stop

[livid root]

i asked a question

[sage rock]

try the staff report thing

[pseudo ravine]

You can still follow our rules, which are found in #📂│information

[pseudo ravine]

Did you try to open a ticket after saving the changes on the dashboard?

[sage rock]

yes

[livid root]

HOW DO I CHANGE FORMATS FOR EACH CATAGORY

[pseudo ravine]

There's no need for the all caps

Could you elaborate on what you mean?

[pseudo ravine]

Could you try again?

[sage rock]

its works now thanks!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1069)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[livid root]

mate it'st he same format that's not what we are tryna figure out ere

we tryna figure out how do we switch the format

[sage rock]

no i know

[jovial rampart]

Como add o ticket Tool no servidor

[humble sequoia]

1. Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

2. Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel

1. Uma vez no painel, precisaremos clicar em Criar painel
2. Digite o nome do painel (preencha as configurações opcionais que você deseja)
3. Clique em Criar painel e você estará pronto para começar a configurar seu painel.

3. Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $help faq

Você está tendo problemas para enviar seu painel?

Use o comando $debug em um canal com o bot e certifique-se de que Ticket Tool tenha todas as permissões necessárias do Discord

[restive condor]

Olá, boa tarde! Aqui está um guia de configuração ^

[jovial rampart]

@restive condor mais ta em inglês mais tbm aonde acessa esse sit

Site

[restive condor]

https://tickettool.xyz

É muito fácil de configurar. Se você não entende o site, você pode configurá-la usando o comando /setup no seu servidor

[jovial rampart]

Mais eu autorizei um monte de vezes e fala quem n tem permissão

[restive condor]

Pode fazer uma captura de tela por favor?

[jovial rampart]

Consegui

[restive condor]

Perfeito!

[ocean spade]

I'm trying to summit a exploiter report for roblox the strongest battlegrounds but it wont work

[restive condor]

Hey there! 👋
That server has been rate limited by Discord.

There's nothing you can do.

Please reach out to server staff or try again in 24 hours

[ocean spade]

k ty

[inner hornet]

so i don can nothing?

[torn basin]

Why is this happening ?

[rancid python]

can i change how created tickets are automatically named? instead of "ticket XX", something of my choosing?

[cyan escarp]

hey does anyone knows why ticket tool becomes removed from my discord every day? i need to invite it every day back to my server

[restive condor]

Hey there! Could you use the /debug command in the channel where you're trying to send this in?

[restive condor]

Hey there! Yes, but custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[restive condor]

Hey there!
It's most likely a security bot interfering.

Please check your Server Settings > Audit Log to find out which bot it is, and whitelist Ticket Tool from it

[rancid python]

thanks!

[ripe elm]

Hi, does forms works in combination with dropdowns?

[worldly helm]

Hey. Yes they do!

[ripe elm]

where do i have to set it up? (found it)

[quaint nebula]

😭 😭 😭 help me please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quaint nebula]

😭 help me pls

https://tenor.com/view/toy-triste-gif-21840176

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[digital hare]

why am i seeing this? i own the server

"You don't have access to this server."

[restive girder]

Hey guys i dont really need tickets on my server yet

but i want a verification system when people join the server

i understand its so easy for you but i am trying to learn this discord thing and can for the life of me not find the right command

[modest stump]

yo can soomeone help

[restive girder]

its me and 6 bots on my serv! one i am trying out making my self

[worldly helm]

What do u need help with

[modest stump]

i invited 2 people and he said he gonna give me nessie

i dont know how to claim it

[worldly helm]

Is this regarding TICKET TOOL?

[modest stump]

yes

[worldly helm]

Please elaborate then

[restive girder]

@worldly helm i know it was super noob question but pls point me in the right direction

[worldly helm]

For what?

[modest stump]

wait no

[restive girder]

Can i use ticket tool for join auth

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[restive girder]

Thank you so much

[worldly helm]

^^^

[modest stump]

wait so how to do

how to claim nessie

[worldly helm]

We don't know as its not something regarding ticket tool.

[modest stump]

how do you make a ticket

help how to make a ticket

[hollow idol]

Is ticket tool down? It says application did not respond

[exotic terrace]

How do I make a ticket that only me and other co owner of server can view so we can review there enquiries

[short basalt]

it says the same thing for me too

[hollow idol]

Hmmmm that's odd might just be down then

[short basalt]

Most likely

[grim tiger]

what even is this?

[austere forge]

@hollow idol @short basalt 👋

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel where you try the commands

[austere forge]

Do you need help with ours bot Discord Ticket tool?

[short basalt]

I’ll check

That worked

[grim tiger]

Yea

[short basalt]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 784)

[grim tiger]

If I invite it its show up like that

[grim tiger]

^^

[austere forge]

A pop-up window should appear on your Discord client to invite Ticket tool

[hushed bramble]

Hello can someone help me I want to make this system but I don't know how to do it

It's in Spanish but I guess you understand what I mean

[austere forge]

Please refer to the embed below ⬇️
If you don't necessarily understand English, you can #🎫│make-a-ticket - 🇪🇸 to explain it to you as best

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[hushed bramble]

I will try to explain myself as best as posible

I want to make a panel with the bot as the drop down image but I dont know how to do it

[austere forge]

Yep, you can follow the instructions in the embed above your message ⬆️

[hushed bramble]

Okey thanks

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 785)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[edgy jewel]

when someone created a ticket in my server they cant type in it

can anyone help ?

[austere forge]

Dashboard > Panel configs > Permissions > Ticket Owner Permissions - EDIT OPENED send messages

[glass island]

pls help this hack

[austere forge]

You’re in the wrong place
We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[glass island]

where do i report hacker

[edgy jewel]

i do have the discord tool bot

[austere forge]

On the server linked to this game, not here in any case.

[austere forge]

It wasn't for you :)

[edgy jewel]

oh :/

[austere forge]

here for you ⬆️

[edgy jewel]

what do i do from here

[edgy jewel]

oh nvm wrong tab

[edgy jewel]

yeah just figure it out

[austere forge]

And follow this messsage please ⬆️

All good 👍

[edgy jewel]

still cant type

[austere forge]

Could you try with the new ticket please

[edgy jewel]

all good thx @austere forge for the help

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[unborn gust]

hello i need some help
i used to know this bot like crazy and i forgot cause its been so long..

how do i set tickets so the appear in a certain spot only..
like i want them in 1 location not just randomly appearing

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

Refer to the embed above please ⬆️

[unborn gust]

thanks!

also any reason i cant access dashboard on pc? my phone works just fine.. useing google chrome

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

try this steps above please ⬆️

[unborn gust]

no no like the website wont load at all

just a grey screen

[austere forge]

If you have extenstions remove them completely, or try a separate browser

[hybrid condor]

can anyone help

[austere forge]

Claiming is a premium feature only

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[torpid hearth]

How do I set up ticket tool?

anyone?

[austere forge]

Please refer to the embed below to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[torpid hearth]

Oh ok thanks!

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 787)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[thorny moss]

Hello sir can you help me

Do you have tut about that

[worldly helm]

Please don‘t reply to the latest message of a staff member. Please refer to the embed below.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[thorny moss]

I'm really sorry for that thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 509)

[rapid moth]

i have premium, and i invited the bot to my server. how do i setup this premium bot? the normal one is alr setupped

[restive condor]

Hey there! 👋
Simply click on the "Invite Premium Bot" button and invitw the premium bot

Then use the selector below to select the premium bot

And lastly re-send your panels

[rapid moth]

i already did that, its not letting me open that list

its not letting me open the selector

[restive condor]

That server doesn't have an active premium subscription

[rapid moth]

i activated the trial

[restive condor]

Use the button above your server name please

[rapid moth]

okay

[rapid moth]

okay, it worked. thank you. how do i set it up? the same way as the normal one?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1925)

[stone kettle]

@restive condor help me

[restive condor]

All your panels are saved on the Dashboard, so simply send them again

[restive condor]

Hi, how can I help?

[rapid moth]

thanks!

+rep @restive condor

hm

[stone kettle]

I need add ticket tool my team
example:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Here's a setup guide for you ^

Let me know if you have any questions please

[rapid moth]

sorry, but i dont understand. i added the premium bot, but now it isnt responding anymore. when i say $help it doesnt respond.

[restive condor]

Where exactly are you using that command?

[rapid moth]

in the staff chat

but it worked 5 mins ago there

[restive condor]

Please make sure to give the Premium bot all required permissions

[rapid moth]

okay, one sec

[rapid moth]

now it responded, but i dont know what to do now. the normal ticket is alr setupped

so did that change to the premium one?

automaticly

[restive condor]

Go to your Dashboard and simply send your panels again

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[rapid moth]

okay

[restive condor]

The premium bot is already enabled, so they will be automatically sent with it

[rapid moth]

so this one is the premium one? i thought (i could be wrong ofc) that the icon of the premium one had an golden colour

[restive condor]

Did you select the premium bot here

[rapid moth]

yes, to this channel

[restive condor]

What do you mean to this channel?

Did you select the premium bot on the Ticket Tool Dashboard?

[rapid moth]

yes

[restive condor]

Did you save the changes

[rapid moth]

yes

[restive condor]

Alright, try sending it again please

[rapid moth]

and i sended the panel too

[rapid moth]

okay, you mean the panel right?

[restive condor]

Yep

[rapid moth]

didnt work

im seding an video one second

[restive condor]

You haven't enabled the premium bot

[restive condor]

Please refresh your Dashboard and select it again

[rapid moth]

as you can see here, i activated the premium bot

did i do something wrong?

[rapid moth]

i did that

i can make you owner for an few mins if you wanna try yourself

@restive condor

[austere forge]

Please don't ping staff.
on your Dashboard, the Ticket tool premium bot is not selected.
Use the Sync button on top on your Dashboard and try again to select it and make sure you save it

[gray sail]

Bom dia

Alguém pode me ajudar

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[hollow idol]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 788)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[devout frigate]

Does anyone know how I find where my ticket goes when I click off it

[daring bluff]

whats ebst route to get a bot access to tickets

[tacit plaza]

trying to set up my automations

when a ticket owner leaves the server the ticket for some reason doesnt close, even tho the
"Missing user check" is enabled

my [Watcher] Check for message doesnt work as well, it is set to

If not found a message from ticket owner in 5 minutes close the ticket

when i do /automations it, for some reason, says that the automations are off, and when i try to press the enable button it does nothing

/automation option:start doesnt work too

please help 🙏

[restive condor]

Hey there! It should be in the server's channel list

If you can't find it, try looking in id:customize section of that server

[restive condor]

Hey there! Are you trying to configure Ticket Tool in your server?

[devout frigate]

Ye it’s fine now but thanks for the help

[daring bluff]

no i have another bot I need access to utilize in ticket channels

[devout frigate]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1926)

[restive condor]

Hey there! 👋
Make sure the ticket you are testing this with has been opened through the same panel you configured the automations for

[restive condor]

Oh, I see. You can add that bot as a support team role as well. Dashboard > Panel Configs > General

[tacit plaza]

damn im dumb, thanks a lot
Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1927)

[restive condor]

No worries at all, glad I could help!

[daring bluff]

once i save do i need to resend bot

or does saving automatically add

[restive condor]

It will be automatically added to new tickets

[daring bluff]

ok just not old ones i imagine

[restive condor]

That's right

[daring bluff]

ty

[tacit plaza]

can i somehow make the automations ignore some particular channels?

[restive condor]

As in particular tickets?

[tacit plaza]

yep

[restive condor]

You can use the /automation command in the ticket in question to stop all automations

[tacit plaza]

does it stop all the automations for the particular ticket, or for the whole panel?

[restive condor]

Just the ticket you used the command in

[tacit plaza]

thanks a lot

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1928)

[daring bluff]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1929)

[restive condor]

No problem!

[placid canopy]

guys

how can i add a create a ticket button to channel?

@covert swallow

@austere forge

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide ^

[gleaming dragon]

Pie tv has gone down. All i have is this co fusing server that talka about tickets and bots. What the hell am i supposed to do??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vast bluff]

This is the support discord for the ticket tool bot, people come here how have issues or need help setting up the bot system

Tickets allow direct contact with the members of your server to the admins/moderators

[idle mortar]

Como eu falo com o supote

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[versed pecan]

is there any way to add their name instead of numbers when the tickets opened ??

[worldly helm]

Hey. That's a premium only feature

[versed pecan]

thank you! I have premium i belive just can't find where to change it

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

Please refer to

[thorny lagoon]

You don't have access to this server.

Someone knows what this problem is for

[worldly helm]

Hello. Do you currently have an active premium subcription for That server?

[thorny lagoon]

yes

[worldly helm]

Please invite the golden bot

[thorny lagoon]

But I can't invite the other bot either

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

does it just get kicked?

[thorny lagoon]

yes

[thorny lagoon]

Whatever I do, it kicks out the bot

[worldly helm]

Please check ur audit logs there might be another bot preventing the bot from entering ur server

[thorny lagoon]

I don't have anything to stop it There's even a free join bot on my server Ticket Tool

[worldly helm]

Mhm please invite the bot again and check ur audit logs. Most likely is a Security bot kicking it

[worldly helm]

So it is in the Server now

maybe it just doesn’t have access to view other channels yet. Give the bot Administrator permission

[thorny lagoon]

It's very strange that I've done it and it still has problems

[worldly helm]

Please #🎫│make-a-ticket

[jade topaz]

Failed to send: Access Denied
(Ticket Tool doesn't have permission
to view or send into this channel)

hey, i encounter this issue

[hushed lark]

hey guyswhat it mean when it says : System Failure: Expected the value to not be null

please someone help me

@austere forge

[humble sequoia]

━━ RAZE ・HAMA's inquiry has been moved to a ticket ━━

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel where you try send the panel

[austere forge]

Can i get the server ID /name please ?

[kind pollen]

hey, everyone can see the created ticket, how do i fix that?

[worldly helm]

Hey there! Please refer to the guide below.

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[flat topaz]

Hello, why can I only type so less characters in the message content embed for the message panel?

[worldly helm]

Hello. If you buy premium that limit increases

[kind pollen]

so uh, my server has autorole, can i configure this on a specific role?

[hushed lark]

Yes sorry for late response : 1309923856898588733

[worldly helm]

wdym

[autumn hound]

Yo

How does ticket tool premium work?

Like when yu buy it h

[kind pollen]

the "everyone" part doesnt work

[worldly helm]

Please elaborate and send a screenshot of what you mean.

[austere forge]

On your second panel, on the close button, the emoji doesn't seem to be valid or the ID doesn't correspond to one of your emoji. You need to replace it and/or use the SELECT button to select a valid emoji

Dashboard > Panel configs > Buttons - CLOSE TICKET

[austere forge]

Subscription is per server

[autumn hound]

Ohhh

I see, how much?

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[autumn hound]

Ok

I see Ty for support

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 790)

[worldly helm]

Great. Now @everyone can't see the ticket anymore.

[kind pollen]

i already fixed it

[autumn hound]

who’s the server owner?

[hushed lark]

Tysm

[gaunt terrace]

Hello

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

What does it mean when ticket tool closes the ticket just like in photo?

[cinder heart]

Tickets inactive

[vagrant breach]

Recently the bot has been saying this when trying to add users. It was working fine and nothings been changed. What do I need to look for?

[restive condor]

Hey there! Could you try using the /debug command in that same ticket channel please

[vagrant breach]

Need the link?

[restive condor]

Nope, give me two seconds

[vagrant breach]

Sure☺️

[restive condor]

Which panel is this happening with? Or is it all panels?

[vagrant breach]

Let me check if it’s with others too

[vast bluff]

If you do the survey how long do you get premium for?

[restive condor]

Hi there, what survey?

[vagrant breach]

I’ve tried two and it’s the same on both

[vast bluff]

I thought I saw something when setting it up about doing a survey for the premium features

[restive condor]

Nope, we don't offer that unfortunately. We do offer a free premium trial of 7 days

[restive condor]

It looks like Ticket Tool is missing a few permissions you'd like for the ticket owner to receive (marked )

You will need to give Ticket Tool those permissions in its role settings, or set them back to

https://i.imgur.com/0EuS2ef.png

[jade topaz]

They just opened the ticket though

[storm quartz]

how do i change the colour of the embed please!

[vagrant breach]

Amazing thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1932)

[jade topaz]

Can someone help they didn't even have ticket open for a hour then ticket tool closed it

[restive condor]

Hey there! You can change it from the embed editor of any message.
Please note editing the embed colour is a premium feature

[restive condor]

Hey there! Are you a staff member in this server?

[storm quartz]

dw i can buy it im just asking

[jade topaz]

no, I'm a staff in another server. It says in my bio

[restive condor]

Then the ticket was most likely close to an automation. Please open a new one or reach out to server staff

[storm quartz]

may i ask where you can find the embed editor thing!

[restive condor]

Of course, go to your Dashboard > Panel Configs > Messages and into the message you'd like to edit

Simply click on ''Embed Editor'' once there, and one of the fields is to edit the colour

[jade topaz]

That happened in the server I'm mod in btw not in this server

[restive condor]

So you are a staff member in the server

What's the server name or ID please

[jade topaz]

https://tenor.com/view/2024-gif-11049169060153835362

[restive condor]

That's not a server name nor an ID

[restive condor]

Seems like you do not have Dashboard access to that server. I'm going to need the ID

But I do recommend reaching out to a staff member with Dashboard access, the automation is most likely there for a reason

[jade topaz]

What's dashboard access do anyway?

[restive condor]

Give you access to the Ticket Tool Dashboard (management page)

[jade topaz]

I just looked and ticket was 3 minutes then the ticket tool bot closed it. sus

[restive condor]

Reach out to a server administrator 👍

[jagged otter]

hello, i bough premium subscription for 1 server on 26.01 and now somehow i payed again for another subscription for the same server

in my revolut app sayin that money will be refunded at 10 february

can u help me and send the money back faster?

i can show proofs etc

[restive condor]

Hey there! How exactly is it saying that? Did you back charge it?

[jagged otter]

i ll send u dm

[restive condor]

Please don't. We can move to a ticket if you wish

[jagged otter]

move it

[jagged otter]

pls

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ionic tundra]

having a hard time could be due to the way i have my roles set up. but currently im the only one on my sever who can make a ticket. i want it so anyone can make a ticket

[worldly helm]

Hey! What is the error message the people are getting?

[ionic tundra]

no error just the create ticket is not showing up. i mean they could use / command for it but i want it how i see it where its just a button they press

[worldly helm]

Could you show me a screenshot of their prespective please

[ionic tundra]

k one moment

Sorry not a great picture

Show u what I want it to look like

Like that

[worldly helm]

Is that the exact same channel?

[ionic tundra]

Yes

[worldly helm]

Could the person of this picture type something in that channel to check if it is the same one.

[ionic tundra]

I have two accounts

I use for testing

[worldly helm]

Alright, then make your alt type in that channel

[ionic tundra]

Yes it can but doesn't make a ticket like I mentioned could do slash command for it

But I want the button available

[worldly helm]

I'm sorry if I am confused. I've been helping a lot of people but never have seen this issue. Does your alt have the permission VIEW MESSAGE HISTORY for that channel?

[ionic tundra]

Should have as I even gave it admin ability but I'll double check

In channel settings it has the view history yes

[worldly helm]

Alright, please send the panel again and check if that error still occours

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[ionic tundra]

K

That fixed it thank you

[worldly helm]

Great, glad I could help

[ionic tundra]

@worldly helm

Oops

@worldly helm thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 510)

[mighty acorn]

I’m having issues making it where members are allowed to send pictures in the ticket they open, how can I enable that?

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach Files

[mighty acorn]

Tyyy

[versed pecan]

is there a way i can get the staff to get pinged when a new tickets opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey. Please refer to this ^^

[versed pecan]

thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 511)

[worldly helm]

You're welcome, glad I could help

[wintry shoal]

can someone help pls

[crystal wind]

Hi, can I create "application style" tickets with this bot? For example; user is prompted to fill out questions in a direct message, it is then logged in a server on submission

[compact sparrow]

Does anybody know how to change the message that shows here?

[compact sparrow]

The appy discord bot can do that as far as I know.

[frozen merlin]

is there a way to make it to where people can have moer then one ticket open about the same subject?

[hard hollow]

how do i add more buttons to the create ticket portion?

i do have premium

[versed pecan]

how do you make it so they can't close the ticket and only staff can?

[worldly helm]

Hello. That's not something ticket tool can do.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hello. Please refer to

[worldly helm]

Hello. Is that the message that‘s being sent when a ticket is opened?

[worldly helm]

Hello. Pls elaborate

[worldly helm]

Hey. Please refer to the guide below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey!
Dashboard —> Command Configs —> Close ticket —> Allowed roles
Dashboard —> Panel Configs —> Buttons —> Close ticket —> Allowed roles

[versed pecan]

thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 512)

[worldly helm]

Dashboard —> Panel Configs —> Limits

[bright needle]

hey if i want a specific team member to get tagged in every ticket that the community members open how do i do that?

@worldly helm

Maybe you can help, Thanks.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

Refer to the embed above please ⬆️

[bright needle]

They have the access i want them to be tagged in every ticket that is opened for example if someone open a ticket i want xyz member of my team to be tagged in it so they get notification everytime a ticket is opened.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please ⬆️

[cunning frost]

Is there a free way to ping mods in a ticket? And give them access to the ticket without giving them admin perms? Even when it’s closed

[cunning frost]

I tried this, it doesn’t work

[austere forge]

For Ticket tool to send a ping to your mods, you can see the embed just above your message ⬆️
And for ticket access, if you try to give access when tickets are already open, it won't be possible, you'll have to do it manually - and make sure you do it for all your panels.

[sonic grove]

I can't use this function to update the ticket panel that is in Discord. What could be the problem so that I can use this function ?

[worldly helm]

Moin! Welchen link benutzt du dafür?

[sonic grove]

ich habe den link von dem Panel genommen was ich in den ticket raum gesendet habe auf meinem server

[worldly helm]

Bitte schicke den link in diesen kanal mit dem: ` Txt here` format (Txt here)

[marble nest]

Hello. I got an email saying I have to log into dashboard and invite myself to the new server.
Which server and how do I do this?

[sonic grove]

bzw ich heb den kanal link genommen vo das ticket panel drin ist wo winde ich den palnel link um die funtion zu nutzen

[worldly helm]

Was meinst du

[cunning frost]

How? I’ve checked the dashboard, I’m not sure where it’s under

[silk idol]

Bonjours , je recherche de l'aide car je n'arrive pas a configurer le bot sur mon discord

[humble sequoia]

━━ tsukara's inquiry has been moved to a ticket ━━

[austere forge]

@cunning frost Please check this embed ⬆️ if you still don't understand please #🎫│make-a-ticket our support team will reply as soon as possible

[cunning frost]

Okay, thank you

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 792)

[sonic grove]

#🆘│community-support message Welchen link muss ich dar für nutzen ? habe es mir dem kanal link probiert aber das geht nicht

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[worldly helm]

^^

[cunning frost]

I managed to get it to ping, but how do I let some roles see some tickets?
Like for example:
user creates a ticket, bot pings staff team, but they don’t have access to the channel.
How do I fix that?

[austere forge]

Can i get your server Id /name where you try this please ?

[cunning frost]

Sure!

[cunning frost]

1323377197171478548
Name is House Of Yveltal

[austere forge]

one moment

may I know which panel it is?

[cunning frost]

The report panel

First one

[austere forge]

please #🎫│make-a-ticket im busy at the moment 🙏

[strong cloak]

Hey why the bot send this massage

[rose kraken]

Mn

Eu comprei o xit mais n sei instala me ajuda?

Mn

[last nova]

how do you turn off this two step ticket close thing?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hey.

[worldly helm]

Dashboard —> Panel Configs —> General —> Disable two step close

[strong cloak]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 513)

[frigid valley]

how do u make a multi panel

sorry if im dumb

[worldly moat]

I am just trying to find out what happened with a tx, do I have to create this bot to submit a service ticket? This is all new to me

[fringe geyser]

Hello can someone help me here please?

I'm trying to figure out how if someone creates a ticket how just that member and staff and above are only able to view it and not other regular members

[empty lake]

/debug

[main crown]

hello. hwn i'm trying to use forms i can use text only.
I want to ask a question by using FORMs but the answer for specific question should be OPTION#1, OPTION#2, OPTION#3, other questions in the FORM can be usual or random text.
Is it possible or Im missing something ?
Thank you!!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey. Pls refer to this ^^

[frigid valley]

Thank u

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 514)

[worldly helm]

Hello. Is everyone currently viewing tickets?

[fringe geyser]

Yes, the ticket owner created a ticket and then another regular member came in and started typing in it as well

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Please refer to

[fringe geyser]

Ok thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 515)

[main crown]

Sorry for my bad English and for confusion.
Is it possible to combine text fields and option fields like on this example ?
Thank you

[worldly helm]

Heyy!
That's not possible, sorry!

[main crown]

Thank you, have a great day

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 516)

[hushed lark]

please what it means when it says : > Failed: Invalid Form Body
components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji`

cause i cant find the button thing

[urban cliff]

i set it to where the channel is supposed to go under a certain category but it isn't working

nvm i found the issue

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hello. Please refer to guide

[urban cliff]

How can I ping a role within a ticket?
I used ticket tool and sapphire.

$new ${userid} Support

I just don't underrstand how I can make it ping @Support Team

i added support team to ticket tool but its not pinging the role its just pinging the user

[compact sparrow]

Yes when someone makes a ticket they see that message in the ticket.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Please refer to

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Please refer to this guide ^^

[urban cliff]

ignore the id but its not pinging support

fixed nvm

[spark wind]

Why is the bot offline

[cerulean elbow]

<@&1335291932556922945>

[restive condor]

Hey there! What exactly seems to be the problem?

The bot is not offline

[cerulean elbow]

How to put a role in the ticket

[restive condor]

Hey there! As in, give a role access to tickets?

[urban cliff]

how can i make the ticket go under a certain category?

i went to my panel and listed it but its not working

[restive condor]

Hey there! Dashboard > Panel Configs > Category

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[urban cliff]

does the bot need access to the category

[restive condor]

It does

[spark wind]

I cant do any commands

[restive condor]

Could you use the /debug command please

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[urban cliff]

why isnt it logging in a certain channel, i tried to change the channel where it logs but its logging in the same channel

[restive condor]

Please make sure you're doing this for the correct panel

[urban cliff]

i changed all of them

but its still in the same channel that i dont want it in

ticket logs

but its login in discord logs

[restive condor]

I see you have both Ticketsbot & Ticket Tool in the server. Please make sure this for the right bot

[urban cliff]

ticketsbot?

[restive condor]

The one called 'Tickets' here

[urban cliff]

thats not me-

[spark wind]

Lmfao

[restive condor]

Oops, my apologies

[urban cliff]

no worries

[restive condor]

Just to confirm, those ticket actions are being logged in the wrong channel, correct?
(Those are not transcripts)

[urban cliff]

yes

[restive condor]

Alright, can I get your server name or ID please

[urban cliff]

they're logging in discord logs not ticket logs

[urban cliff]

1328219124274429995

[lethal stratus]

guys a question is there any way to set that when a user opens a ticket instead of creating the chat named “ticket0000” it comes out like “ticket-user-name”

[restive condor]

Interesting. Could you try opening a brand new ticket and seeing if it's still logged incorrectly?
Your Dashboard setup looks good

[urban cliff]

yes

[restive condor]

Hey there! Yes, you can use the {ticket.user.name} variable in your ticket name.
Please note this is a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[urban cliff]

still logs in discord logs

[restive condor]

Those logs are from another bot (seems like Sapphire). Ticket Tool logs don't look like that

[urban cliff]

oh

[wispy stream]

Please give vc

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

How do i make a ticket form

[sonic kernel]

the panel has already been set up for that category, but my tickets keep spawning at the top of my channel list instead of the ticket category i have created

how can i fix this?

[worldly helm]

Hello. How many tickets does that category currently have?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Hello. Please refer to guide

[sonic kernel]

i fixed it! the category appeared as "deleted", so i changed it to the correct category :)

[jade topaz]

ok ty

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 517)

[worldly helm]

You're welcome, glad I could help

[jade topaz]

where do i go to set it up?

where do i find the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[worldly helm]

^^

[jade topaz]

Okay

thank u

[hollow saddle]

When I try to run the /setup Command it says the application didn’t respond I have kicked it added it back 5 times and it won’t work.

[worldly helm]

Hey. Please try using the /debug command

[hollow saddle]

Tried

[worldly helm]

Give me a second

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gloomy sandal]

How do you make a Multi Ticket thing?

[restive condor]

Hey there! 👋
You will need to create one panel per button option. So if you'd like 5 buttons, you will need 5 different panels.

You can then combine all your panels using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Can somebody guide me through how to make a ticket form?

how do i make a ticket form

[restive condor]

Hey there! Of course, here's a guide on forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Please let me know if you have any questions 🙏

[jade topaz]

where do i find it, to actually make it

[restive condor]

Go into the ''Panel Configs'' section

[jade topaz]

Okay

its blank

[restive condor]

And then into the ''Forms'' section

[jade topaz]

Okay

[gloomy sandal]

It won’t show the multi panel thing

[uncut aurora]

Guys

[gloomy sandal]

like support thing

[uncut aurora]

Can u please help me with this bot

[gloomy sandal]

the other ticket support

[restive condor]

Hi, how can I help?

[restive condor]

Have you created all your panels yet?

[gloomy sandal]

Yeah

[restive condor]

And they don't appear in the selector for the attached panels?

[gloomy sandal]

It only showed
CREATE A TICKET CREATE A TICKET
TICKET

[jade topaz]

im so confused, i jst made the ticket panel, where do i go to make it a form

[solid breach]

Is there a way to make that when ticktool and spahhire sends the message with
Buttons that each button creates diff channels? Cuz rn when Somone clicks on the buttons it creates one priavte channel (and maybe change the channels name cuz rn it’s ticket 0008) like for example I want it Somone clicks on support button it creates a priavte channel for it and if Somone click report it creates a priavte channel for that

[jade topaz]

that they have to fill out

[gloomy sandal]

nah

[uncut aurora]

I have ticket tool bot on my sever,and im using it also i have a discord role like "support" which answer on that ticket and closed it,but when that role close ticket they cant see it again and cant delete it how can I add premisions to them to delete close tickets and see them?

[solid breach]

Can Somone help me

[restive condor]

Into the ''FORMS'' section

https://i.imgur.com/55HmNJJ.png

[jade topaz]

okay

[restive condor]

Please use the button above your server name to refresh your Dashboard

Then try to attach the panels again

[gloomy sandal]

Ok

[jade topaz]

what do i do now

[restive condor]

Dashboard > Panel Configs > Permisssions > Support Team Permissions - Edit Closed > View Channel

[solid breach]

Can Somone help me

[worldly helm]

Hello. Please be patient, please #🎫│make-a-ticket .

[restive condor]

Please enable the form at the top and use the green ''Add Question'' button to add questions

[jade topaz]

okay

[solid breach]

Ok thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 518)

[uncut aurora]

But that not work that is already enabled

[jade topaz]

bro im so confused

[restive condor]

Is everyone in the support team being removed when the ticket is closed? Or just a specific person?

[jade topaz]

like why is this so confusing

[restive condor]

What are you confused about?

[uncut aurora]

Everyone

[jade topaz]

whats this

[restive condor]

Could I get your server name or ID please

[restive condor]

You can ignore that, simply enable the 2nd switch at top as well and the answers will be automatically displayed

[uncut aurora]

Belevate Club

[jade topaz]

ohhh okay

How do i make it that my admins can handle the tickets aswell?

so they can see whenever smb opens a ticket or get pinged

[restive condor]

Dashboard > Panel Configs > General
Remove the support role from the ''Additional Roles'' field. It does not need to be in both fields

[uncut aurora]

I do

[restive condor]

You can give them access by going back to the main Panel Configs Page and into the General section

You can add the role to the ''Support Team Roles'' field

[uncut aurora]

And cant see it again

[restive condor]

You have the role as both a a support team role and an additional role. Remove it from additional roles

[jade topaz]

does the bot automatically make a role for ticket admins

[restive condor]

No

[jade topaz]

so what do i do

[uncut aurora]

I do i remove it from additional

[restive condor]

Go to your Discord server and create a staff/ticket admin role

[jade topaz]

Okay

[restive condor]

Perfect, and are you testing this with a brand new ticket?

[uncut aurora]

I have already closed ticket and cant see it

[restive condor]

Please be patient and spare such comments

[jade topaz]

i just did that

[restive condor]

Well you as a user won't see it, if you close it

[jade topaz]

i just made the role what do i do now

[restive condor]

Please test it with somebody elsse

[jade topaz]

omg i cant do ts

[restive condor]

Now, go back to your Dashboard and select that role as a support role

[jade topaz]

okay

bro

[uncut aurora]

I go on discord roles,pick that role and choose cmonad see in this role something like this

[restive condor]

What's wrong?

[jade topaz]

what do i put there

whys it doing allat extra shit bro

[restive condor]

That feature doesn't work well for Ticket Tool testing. Please try it using an alt or asking somebody else

[jade topaz]

i jst want them to be able to put an answer

[restive condor]

You can leave all the fields as default then

[uncut aurora]

Okey,ty wait a bit

[jade topaz]

okay

[restive condor]

You should be all done

Try opening a ticket

[jade topaz]

where do i test my ticket

[restive condor]

In your server

Have you sent the ticket panel yet?

[jade topaz]

how do i send it?

[restive condor]

Use the "SEND" button on the Dashboard

In the main panel configs page

[jade topaz]

and how do my admins handle tickets, how do i allow them to do that

[jade topaz]

okay

[restive condor]

They should already have access to them, as you added their role as a support team role

[jade topaz]

yeah but i forgot how to add them as it

[restive condor]

You can give them access by going back to the main Panel Configs Page and into the General section
You can add the role to the ''Support Team Roles'' field

[restive condor]

Scroll up a bit

And into the General section

[uncut aurora]

@restive condor i think its work now,thank u a looooot man love yyou

[restive condor]

No problem, have a nice day!

[jade topaz]

bro i dont understand

[restive condor]

Add them in the ''Support Team Roles'' field

[jade topaz]

ok i did

how do i send the ticket

[restive condor]

Go back to the main page

And click the ''SEND'' button

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[jade topaz]

i sent it but how do i edit the message that shows in the ticket

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

See above ^

[jade topaz]

where do i go to find thattttttttttttttttttttttt

[restive condor]

Go to your Dashboard

https://i.imgur.com/uUklj0i.png

and into the Ticket section

Then click on ''Edit Ticket Message''

[jade topaz]

ok

how do i edit that one

[slow rover]

Hiya there, just send the ticket into the channel again 🙂

[jade topaz]

i know but how do i edit the message that it says in the server

[slow rover]

Go on your Dashboard.
Click ticket.
Click on "Edit pannel message"
Then send the ticket into the channel again.

[restive condor]

Edit Panel Message*

[restive condor]

To edit this one

[jade topaz]

okay

how do i make a new ticket

a new panel

nvm i jst saw

[hardy terrace]

i cant change or type anything in the embed area, anyone know why or how to fix?

[still needle]

can u not do custom emojis with ticket tool no more ?

[gloomy olive]

Why am I unable to log into the dashboard

Nevermind, I got it

[pseudo ravine]

Hey there. You can still edit the description of the embed

[pseudo ravine]

Hey there. You can still use custom emojis

[plush sun]

is there a way to change the name of the tickets?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[plush sun]

Oh ok crap its premium thanks Jstitch

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1070)

[still needle]

Why isn’t it showing up on the drop down style emoji ?