🆘│community-support

[plucky sapphire]

why wont it work?

[worldly helm]

Please elaborate, what do you want that custom command to do?

[plucky sapphire]

nvm its okay I am dumb, I forgot to give the bot acces to the channel, I am sorry. But one question.

Is there a way to add a picture without premium?

[worldly helm]

Nope, there isn't.

[plucky sapphire]

I think for that I need to open a ticket.

[worldly helm]

Try using the /debug command!

[plucky sapphire]

yea, nop

[worldly helm]

Der bot braucht die folgende permission ` - Send Messages

[plucky sapphire]

Du sprichst auch deutsch?

[plucky sapphire]

Still nothing.

I go open a ticket

[lethal zephyr]

I mean when i claim the button his name dont change to unclaim how can i change it

[restive condor]

Oh, that's not possible unfortunately

[lethal zephyr]

Bruh why

[restive condor]

If you'd like, you can name the button "Claim/Unclaim" from the start

But the button won't automatically change once claimed

[lethal zephyr]

Can you add it?

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[lethal zephyr]

Bruh

S!

How can i run the command

[worldly helm]

No need for that 🤣
Did you already open one?

[plucky sapphire]

Yes, already done. I was to dumb I forgot to sync channel with catagory perm xd

[worldly helm]

Alright

[plucky sapphire]

I hope I can help someone soon

[worldly helm]

Just be patient and wait till someone needs help. No need to rush it. Also take your time before helping someone, so that you dont spread false informations!

[plucky sapphire]

Yes, Sir!

[austere forge]

use the s!suggest + your suggestion in https://discord.com/channels/509192800865353738/910978476536905738

[plucky sapphire]

QUick question. I made the report a User to a dropdown channel, now idk how to send it in the report a user again.

[worldly helm]

Hallo. Meinst du ein normalen knopf zum drücken?

[plucky sapphire]

Ja, damit das wieder im kanal ist.

das panel

[worldly helm]

Wie meinst du... willst du das panel senden oder vom dropdown wieder aufs normale gehen?

[plucky sapphire]

Ich habe das alte gelöscht damit ich das dropdown da haben kann.

[worldly helm]

Hää, willst du nen dropdown oder nicht haben?!
Sorry

[plucky sapphire]

Ich habe den dropdown eingestellt, aber warte.

[plucky sapphire]

Ich habe es gelöscht aber möchte jetzt das erneut in den kanal senden.

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[worldly helm]

Guck dir das bitte an ^^

[plucky sapphire]

oh ok

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 491)

[plucky sapphire]

btw Lias

[worldly helm]

Jaa?

[plucky sapphire]

Can you gimme a course on how to help others and everything I need to know about ticket tool?

[surreal igloo]

A small question, I have a category of tickets, where they are opened and are available there.
Now I created another category to move closed tickets, would there be any way to close the ticket and move it directly to this category?

I'm not a native English speaker, maybe I have some problems with the interpretation

[plucky sapphire]

Yes there is.

[surreal igloo]

I am having to move manually

[plucky sapphire]

You need to go to the dashboard, then to panel configs and then to Category

there is an example.

@worldly helm idk a command for that so I just used my dashboard.

[worldly helm]

To be honest, you'll get it just by looking at how other people help people!

[plucky sapphire]

kk, and abt everything I need to know?

and all the commands

[worldly helm]

I suggest you looking at every setting on the dashboard. If you see someone doing a command, but its to fast for you to catch what command it is, just ask in this channel about the command.

[plucky sapphire]

I need one more thing.

[worldly helm]

Feel free to just ask, no need to ping reply to me 😅

[plucky sapphire]

Is it possible with the dropdown to name for example the appeal part appeal ticket and report a ujser report ticket etc

[worldly helm]

Do you mean the channel name upon creation?

[plucky sapphire]

Yes.

[worldly helm]

That's a premium only feature.

[plucky sapphire]

😭

[surreal igloo]

It worked, thank you very much

[iron night]

Gave +1 Rep to @plucky sapphire (current: #359 - 1)

[surreal igloo]

[plucky sapphire]

Your welcome, it is my plessure to help people.

[waxen sinew]

hii i am new i dont know how to use suprime you can help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[storm cairn]

Do videos and images save when transcripting or just messages?

[pseudo ravine]

Hey there. If you have premium, transcripts will save upto 8mb worth of attachments

[neon rampart]

How do i set up a panel like if i set a specific role, then people who has it can see the ticket

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[storm cairn]

Is a premium feature to have videos/images transcript?

[pseudo ravine]

Correct, since how Discord made changes to their CDN, attachments will eventually expire, so if you have premium we will save upto 8mb worth of attachments in each transcript

[storm cairn]

Oh alr, thanks

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1049)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[median crescent]

how do i set up claims

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[plucky sapphire]

Your to fast, I try to help too.

Lol

[worldly helm]

As I said, just be patient and take your time ;)

[plucky sapphire]

Yes, ik but I am the kind of guy. Patient yes, If I try/want to help or want smth I am patient for 1 sec

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Hello everyone!

We are undergoing a scheduled restart to apply backend updates. All of our services are expected to be offline during this time. This should only take 30 minutes, however, a 2-hour window has been allocated for any unforeseen issues.

As a reminder, during all outages, pinging and/or direct messaging staff will result in moderation actions against you.

Thank you for your patience

Premium services should be 100% online

[scenic plinth]

I apologize, I made a misinterpretation. We're about 1/2 of the way online with our regular services.

https://tenor.com/view/taylor-swift-taylorswift-shake-it-off-haters-gonna-hate-swift-gif-14214793140723694102

[scenic plinth]

Everything at this point should be online, and yes I read it correctly this time. We are waiting to see if there are any hiccups and address them as needed.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[scenic plinth]

If you have any issues regarding the restart, please address them here. Otherwise, all services should be online.

[restive condor]

Hey there! 👋
Are you using the premium or white bot?

[dense saffron]

white bot

[restive condor]

Could you use the /debug command in that same channel please

[restive condor]

Please ensure Ticket Tool is still in the server

[dense saffron]

it is

[plucky sapphire]

Maybe its like it was with me and ticket tool dont have perm to send messages?

[dense saffron]

no

[restive condor]

Could I get the server name or ID please

[dense saffron]

UK:SC | Somerset County

[worldly helm]

Dan / disturBANce ist in dem Support Team, er weiß was er macht. Er braucht keine Hilfe um anderen zu helfen. Lass ihn einfach sein Ding machen. Er schafft das, alles gut!

[formal jolt]

Owner of my server got termed, so now there is no owner, only administator. Is there a work around to be able to use the /purge command ?

[restive condor]

I'm going to need the server ID unfortunately

[restive condor]

Hey there! Unfortunately, no. Only the server owner can use that command.

You would need to delete them individually

[dense saffron]

1025150210260877443

[formal jolt]

have to 500+ tickets per week manualy 😖

[restive condor]

Can you provide a full screenshot of this please

[gentle goblet]

Same problem on my server

[restive condor]

You could delete them as you close them, or even have them automatically delete once closed

[turbid panther]

bot down?

[formal jolt]

I could need to count support member activity at the end of the week by counting messages

that's why I delete them all at the end of the week

[pseudo ravine]

Hey there. Could you please run the “/debug” command in that channel

[turbid panther]

yeye same

i think bot down

[restive condor]

Server ID please

[restive condor]

Server ID please

[turbid panther]

999732955998081194

[restive condor]

Thank you

[turbid panther]

so what now?

[restive condor]

I've notifes our developer, please hold tight

[neat delta]

have toy guys checked the status?

[dense saffron]

https://status.tickettool.xyz

[neat delta]

States that maintenance is curently in progress

[restive condor]

I see. Then, there's no other way unfortunately.

If the owner got termed though, you can reach out to Discord asking for a server ownership transfer https://dis.gd/request

[formal jolt]

Yes, I already did and got denied for no reason. That's why I'm here. Thanks, though.

[restive condor]

No worries

[dense saffron]

just ping me if you get any update

[gentle goblet]

849113561069518938

[restive condor]

Will do

[sly cipher]

Cant create tickets

Not close em

[austere forge]

Unfortunately there's nothing you can do, you'll have to contact the server staff

[sly cipher]

I am director second highest rank in that server

Or do you mean in this server?

[austere forge]

Alright, can i get the server ID /name please

[wise turtle]

Good evening, the ticket system of my discord server no longer works, I saw that I was not the only one, what can I do? I tried to do /debug, but it tells me that the bot is not responding

[restive condor]

Hi there, I'll move you into a ticket as I'll need a server invite

[sly cipher]

How do i get server name

@austere forge or id

[austere forge]

you can do $id command on your server

[sly cipher]

Not showing a command

[restive condor]

Are you still having this issue?

[austere forge]

without the asphostrophe, and you have to send it

[dense saffron]

right click server icon and at the bottom it says copy server ID

[sly cipher]

Server id - 1096594803174686863

[ancient garden]

how do you do multi panel

[dense saffron]

like this

[austere forge]

You would need one panel per each button option, and then you can combine all panels into one, using the instructions below ⬇️

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

I'm also going to move you into a ticket, I'll need a server invite

[ancient garden]

oh tx

i cant do it,could you give me a tutorial please?

@pseudo glen

[austere forge]

You can move to #🎫│make-a-ticket, and we can help you step by step

[simple mulch]

i got the same problem

[austere forge]

please #🎫│make-a-ticket

[waxen flame]

is there a way to transfer all bot settings from regular bot -> premium

[austere forge]

Everything is already saved on your Dashboard, so you don't need to do anything apart from re-send all your panels with bot gold.

[waxen flame]

oh

spectacular thank you so much

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[quick depot]

help?

[austere forge]

please #🎫│make-a-ticket

[quick depot]

im open one

[austere forge]

Alright, Please be patient until our arabic team is available. All support members are volunteers so please be mindful of their time 🙏

[thin vortex]

All my tickets embed resetted to default?

[restive condor]

Hey there! 👋
Could I get your server name or ID please

[thin vortex]

646049745906696237

[granite tendon]

i see that the updates done but im also seeing some servers still unable to open tickets

[karmic junco]

why is this happening

[granite tendon]

same thing for me

[karmic junco]

fire

just probs everyone then

[austere forge]

There is currently a problem with the bot that meets on some servers

Our developer has located the issue and is now working on a fix 🙏

[restive condor]

Our developer is aware of these issuess

[restive condor]

What exactly resetted to default?

[granite tendon]

alright tysm! ive been worried about why it was doing that

[thin vortex]

`Support will be with you shortly.
To close this ticket react with 🔒

TicketTool.xyz - Ticketing without clutter`

the embed messages for each ticket type

[quick depot]

I fixed it by myself

Listen, you just need to go to dashboard for this bot and make update for link for the ticket

[restive condor]

It seems like you were running on really old configs, and no changes had been made since the Dashboard was written ~1 year ago.

Unfortunately, you will need to re-do them 🙏
You can copy and paste the message back onto the Dashboard, from existing tickets or by opening one of the transcripts

[outer forge]

The site is down? Temporarily and I can't edit the ticket

[quick depot]

No it’s working

[granite tendon]

the developer is working to fix it

[tawny hornet]

Ticket tool isn't working on our server. The buttons aren't working, none of the commands are working.

[austere forge]

There is currently a problem with the bot that meets on some servers

Our developer has located the issue and is now working on a fix 🙏

[outer forge]

Ok but how long will it take?

[thin vortex]

so you reset old configs or what? Ill guess I have to redo them...

[granite tendon]

i think the support mods would know

[austere forge]

Can i get the server ID /name please ?

[restive condor]

We do not. A tiny fraction of servers running on really old configs (with no updates) were accidentally lost in the transfer unfortunately

[outer forge]

Why

[austere forge]

i quick review your dashboard

[outer forge]

ok 1min

[outer forge]

Wnash-Time Support Hall

[austere forge]

i see 👍
you have selected the gold bot on your dashboard, but it doesn't seem to be on your server
you can use this link to invite on your server.

[thin vortex]

oh rip, I ll redo the config again, what a pain, Ill take a free month for the mistake, is all good

[outer forge]

already exists

[austere forge]

For the Wnash-Time Support Hall server it's not in there anyway, please double check

[quick depot]

Listen guys just update the link for panel in the bot will be work if you can’t close or open any ticket in your discord

[restive condor]

That's not correct

[quick depot]

Bro, I make this on the bot work

You can try the first thing and say is not correct

[restive condor]

Servers are slowly recovering

It doesn't matter if you update your panel or not

[outer forge]

I removed all the bots and put them back, same problem, I can't enter and edit either the normal or premium version

[quick depot]

Yeah I know, but I say this for any people maybe he can try to start the boat work

[austere forge]

I'll move you to a ticket

[granite tendon]

its working again for me!!

ty guys for the assistance

[austere forge]

Amazing, thank you for your patience

Thank you for choosing Ticket tool

[fleet pine]

Where can I submit my ticket here? I don't know how to do that.

[restive condor]

#🎫│make-a-ticket

[fleet pine]

Thank you very much

[analog grove]

We can’t submit or close tickets, please help :)

[pseudo ravine]

Hey there. What's the server ID?

[analog grove]

780226616378785853

[pseudo ravine]

Alright so it seems like your shard is having some issues, the developer is aware of this

[analog grove]

Thank you, can someone ping me if possible when it’s back up? I’m about to leave my house but would like to notify our devs

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1052)

[pseudo ravine]

Sure

[analog grove]

Tysm

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[hushed valve]

So if I get premium, will my limit get increase on the message?

[pseudo ravine]

Hey there. That's correct

[hushed valve]

up to how much characters?

I guess 2k?

[pseudo ravine]

The maximum amount that Discord allows, which I believe to be 4096 across the entire message

[jade topaz]

Yo guys

Can yall help me out

I'm currently making a dropdown style formed ticket and i have problem with this:

https://gyazo.com/adbb72b3738bc786dcd9dedaf29db8a2

when i press send ticket it says undefined

What did i miss?

[pseudo ravine]

Hey there. What's the server ID?

[jade topaz]

Where can I see that?

[pseudo ravine]

You can run the /id command in your server

[jade topaz]

Do you mean that?

[pseudo ravine]

Could you paste the URL in here

[jade topaz]

1126614104870748243

Sorry im a little slow

[lime yarrow]

Hello, there is a problem with creating tickets on my server. The button stopped working and gives an interaction error. Everything worked correctly for the last 24 hours. Now no one can create a ticket.

Cant even get the id, "The application is not responding" issue.

Have this id from dashboard: 1330631354001526824

[pseudo ravine]

Hey there. The developer is aware of some servers having issues. This should be fixed soon

[lime yarrow]

Understood, thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1053)

[jade topaz]

I can't send the ticket panel in the server because it says that its undefined at the web

[pseudo ravine]

Could you run the /debug command inside the channel you're trying to send the panel to

[jade topaz]

sure

[restive condor]

This is now resolved

[jade topaz]

It says that it isnt responding

[pseudo ravine]

Ticket Tool is missing the Send Messages permission inside that channel

[pseudo ravine]

Hey there. This should be resolved now

[outer forge]

How do I do something like this?

[jade topaz]

Thank you its solved!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1054)

[pseudo ravine]

Hey there. You can go to the Dashboard > Transcript > Direct Message Transcript

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @dire wave (current: #359 - 1)

[flat delta]

need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[flat delta]

can on join saying i am on hold for some reason

not join

[flat delta]

can on join saying i am on hold for some reason
[4:44 PM]
not join

[hushed valve]

If I add the premium bot

[humble sequoia]

@flat delta

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hushed valve]

can I kick the other one?

[pseudo ravine]

Hey there. Did you purchase premium from our website?

[hushed valve]

Yes

[flat delta]

it for power

how do i close it

[pseudo ravine]

Then yep

[pseudo ravine]

You're in the wrong place

[hushed valve]

Just to confirm, I can kick the white one and just keep the gold one,

[pseudo ravine]

Yep

[flat delta]

dont kno where to go then

[pseudo ravine]

We don't know either

[fierce eagle]

السلام عليكم

[fickle dust]

Why does it keep saying error whenever I make a ticket?

[shell berry]

Me too @fickle dust

[shell berry]

Is that only for premium however?

[fickle dust]

I got it to work

[shell berry]

I am not sure why it won't allow the system in my server to be opened

[shell berry]

Could you please help me with my server bot?

[fickle dust]

Just wait a bit

[shell berry]

It won't show the system it will create new tickets but I want it to be an automatic bot that press on the button and it creates

[worldly helm]

Hello. Please refer to the Guide below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[shell berry]

thanks!

[iron night]

Gave +1 Rep to @stark rune (current: #75 - 19)

[odd quiver]

Lac help

[zinc steeple]

Brought / trialling the 7day ticket tool premium. But it hasnt enabled me with any of the premium features

[idle flint]

At the top of the dashboard (where it says your server name/logo), click the "Sync" button

[zinc steeple]

Thanks, also are you able to add custom branding on the paid version?

[jade topaz]

is this discord problem i was trying to make a ticket in some discord server thats not mine and it says this interaction failed

[restive condor]

Not at this time, but hopefully in the future

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[restive condor]

Hi there, please re-try

[ionic path]

@restive condor hi again

[unkempt berry]

why you ping staffs?

read channel topic

[worldly helm]

Please don't talk in this channel unless you Need Support. There was someone sending scam links into this channel, dan had to delete them. Although it is still against the rules to ping staff.

[unkempt berry]

k

[unkempt berry]

chat pls

[rocky arrow]

Alguém sabe como ativar o bot no server?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[worldly helm]

^^

[tardy acorn]

اريد حل هذه المشكلة

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

^^^

[tardy acorn]

شكراً

[tardy acorn]

هل اقدر امنشن رول في اذا احد فتح التكت ؟؟

[plucky sapphire]

@worldly helm ^^

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

[potent dagger]

Please how can one join this server? It's difficult for me, I'm using my friend account right now.

[plucky sapphire]

Use $help

$help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[gilded verge]

please go to #🤖│bot-spam if you want to use commands

[plucky sapphire]

after that go to support server and then you can join it(you need to have ticket tool in any server)

[plucky sapphire]

Its jsut to show him.

[potent dagger]

Alright
Thank you all i really appreciate

[worldly helm]

Fyk, he could also do the /invite command. Its easier sometimes

[plucky sapphire]

your welcome

[plucky sapphire]

ye sry, didnt know it exist. So i use the way I know.

[median ermine]

So when I try to make a new ticket on my server It doesn’t want to work? What do I do?

[plucky sapphire]

dOES THE BOT have sending message perm rights?

[median ermine]

It does

[plucky sapphire]

hmm @worldly helm ?

[dark kraken]

Hey there, do you get an error message?

[dark kraken]

Prevent pinging members/staff for help please

[median ermine]

It says that this application doesn’t load

[plucky sapphire]

Okay.

Will do.

Thanks @dark kraken for helping the person out.

[iron night]

Gave +1 Rep to @dark kraken (current: #62 - 28)

[dark kraken]

Alrighty , can you run the command /debug please?

[median ermine]

Let me try!

[dark kraken]

Make sure that TIcket Tool has all of the permissions in the picture below

[median ermine]

It’s working now! Thank you very much !

Thanks @dark kraken

[iron night]

Gave +1 Rep to @dark kraken (current: #59 - 29)

[dark kraken]

Welcome Leah , Glad I could help you

[median ermine]

Op

it said to say that

Anyways

[dark kraken]

Don't worry about it

[hasty citrus]

How can i fix this?

[humble sequoia]

@hasty citrus's issue has been solved in another channel.

[outer forge]

Claim Ticket is activated, but the ticket does not show receipt. Why?

[worldly helm]

Hello. Do you have premium for that server?

No!! All support has to be kept in this Channel.

[jade topaz]

Make sure you have this setting on

[worldly helm]

I am already helping that user. No need for double help!!

[jade topaz]

Well make sure your helping them in this channel and not in dms! 👍

[worldly helm]

Mhm, wasnt planning to help them in dms but okay..

[frail osprey]

Hello everyone, please tell me how to fix this, I would be very grateful.

[plucky sapphire]

Hello.

Do you have acces to the dashboard?

[frail osprey]

Hello, Yes

[plucky sapphire]

If you haveb acces to your dashboard, you can go to Panel Configs then the Panel you need and then you can go to Limits. It would look like this: Here you can change the numbers how many they may open and close.

I hope that could help you.

[frail osprey]

I just changed these settings, but unfortunately the result is the same (( in any case, thank you for your time🤗

[plucky sapphire]

Did you saved it?

[plucky sapphire]

And did you changed the closed too?

[frail osprey]

Yes(((

[plucky sapphire]

Did you saved it too?

[plucky sapphire]

I sadly gtg maybe support can help

[frail osprey]

You are my savior, thank you very much, you helped a lot, everything worked, but tell me, I probably did something wrong and my ticket number became so long, where did I do it)))))

[iron night]

Gave +1 Rep to @plucky sapphire (current: #215 - 2)

[austere forge]

Can i get your server ID /name please

you can do /id command on your server to get server ID

[plucky sapphire]

Your welcome

[plucky sapphire]

Maybe go to the dashboard. Then panel conf then set count to 0 and it resets

Or do what 3v. Says, just saw it

[frail osprey]

This?

[plucky sapphire]

Yes, to 0

[outer forge]

No

Only ticket tool white

[mossy heath]

اقدر انقل لوحة من سيرفري قديم إلى سيرفري جديد @outer forge

[outer forge]

مدري انا مو إداري هنا

[mossy heath]

ك

[worldly helm]

I am alerady helping that person. No need for double help!

[worldly helm]

It is a premium only feature.

[mossy heath]

No, I asked him a question. I hope you review the content of the message before judging me.

[pseudo ravine]

Please don't ping for support though

[mossy heath]

I need help please

[pseudo ravine]

You can be patient in your ticket. A member of our Arabic Support Team will be with you when they're available

[mossy heath]

But my question is simple and does not require patience

[pseudo ravine]

You can be patient in your ticket, since you already created it

[mossy heath]

But nobody comes to the ticket..

[pseudo ravine]

A member of our Arabic Support Team will be with you when they're available

[mossy heath]

Bro you are not busy you can answer me and close the ticket

[pseudo ravine]

I am not apart of the Arabic Support Team

[mossy heath]

Yes I know that but I am fluent in English

[pseudo ravine]

You can be patient until one of our Arabic Support Team members can claim your ticket

[mossy heath]

You are so stubborn I got tired of convincing you

🙂

[pseudo ravine]

There's no need for calling someone stubborn

[plucky sapphire]

Did it help?

[sleek sequoia]

Do I need to be owner to access the dashboard?

[pseudo ravine]

Hey there. You need to be either the server owner, have the Administrator permission, or have a Dashboard Role

[sleek sequoia]

I'm an admin on a server and it's telling me I don't have access, when I was the one who invited it.

[frail osprey]

I reset this setting, but unfortunately it didn't help, the ticket numbering is still large)))
But in any case, you helped me a lot, thank you very much.

[iron night]

Gave +1 Rep to @plucky sapphire (current: #173 - 3)

[sleek sequoia]

Anyone?

[austere forge]

Can i get your server ID /name please
you can do /id command on your server to get server ID

[outer forge]

OK THX

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 493)

[sleek sequoia]

1071506888207908894

The name is PC Rehab

[austere forge]

It seems like your premium subscription has expired. You can simply re-subscribe from https://tickettool.xyz/premium-purchase directly

Otherwise you will need to switch back to the white bot and re-send all your panels.

[sleek sequoia]

I don't have a premium subscription and never did.

And the "white" bot is in the server.

[plucky sapphire]

Oh sad, well then let support make the rest, I did everything I knew

[austere forge]

Well, on your Dashboard you have selected the premium bot and it looks like you don't have a subscription

So you have to do the command /botswitcher and select bot white

[sleek sequoia]

THat is bizarre.

Ok, done.

Thank you.

Not sure why it invited the premium bot, but 🤷‍♂️ .

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[frail osprey]

You've been very helpful! Thank you, the digital value does not really affect the work in general, so thank you for responding to my problem very quickly!🤗

[iron night]

Gave +1 Rep to @plucky sapphire (current: #148 - 4)

[austere forge]

I see that on your Dashboard, you haven't made any changes to the count, you need to put a 0 and click to Set count

[frail osprey]

I tried, then I just turned the settings back to how they were, but I did it like that and created a ticket, nothing has changed for me.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

I'll move you to a ticket

[wicked lance]

i bought premium like couple mins ago and when i try to send embed it foesnt allow me and also the tickettool bot has its role at the top and also gave him max perms can yall help me and i also bought premium but it doesnt show the gold ticket logo to my server'

[restive condor]

Hey there! Have you invited the premium bot to the server?

[wicked lance]

nope

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

See above please ^

[wicked lance]

@restive condor can u send me the premium bot invite

[restive condor]

Click on 'here' in the embed above for a direct invite

[plucky sapphire]

Your welcome, it's my pleasure to help people.

[shrewd sphinx]

hi, when a person open a ticket and in ticket settings it have here and everyone it wont show me the notification and its not working

[restive condor]

Hey there! You mean Ticket Tool isn't pinging those roles?

[fleet condor]

Question... Why when I remove a Member/Role from a ticket are they atill able to see the ticket?

[plucky sapphire]

Hello, I have a question about the ping thing. Is it possible to make that people get pinged without mentioning them?

[worldly helm]

Hey. That is not possible with ticket tool.

[plucky sapphire]

Sad thx

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 494)

[restive condor]

Hi there, no

[fleet condor]

So then I have a problem because they are sill able to see the ticket after I Remove the Role/Member

[restive condor]

Did you remove a role or a member

[fleet condor]

I used the /remove command and the member is still abler to view the ticket

[restive condor]

Did you specify the user you were looking to remove in the command?

[fleet condor]

Yep!

[restive condor]

Does the user you're removing have administrator permissions?

[fleet condor]

Nope

[restive condor]

Please ensure you're using the revoke option set to true, if you're trying to remove someone with support team access

[fleet condor]

sweet thanks

[restive condor]

No problem!

[honest blade]

When i close a ticket can it just delete the ticket channel without me having to click the button?

And how do i do it?

[restive condor]

Hey there! 👋
Yes, Dashboard > Panel Configs > General > Disable TWO STEP TICKET

[wild herald]

Can someone help me? I can't reset the ticket counter

[austere forge]

Go on your Dashboard > Panel configs > use button SET COUNT and make a sure save it, whit button SET COUNT

[honest blade]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1899)

[honest blade]

How do i allow only certain roles to create a ticket?

[austere forge]

Dashboard > Panel configs > Buttons - Allowed Roles

[outer forge]

Now I have activated the admin role in the same section that the ticket will go to after opening, but the admin does not appear in the list after opening the ticket. What is the solution to this?

Is there an option on the dashboard that allows me to choose who from the administration sees this ticket?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

refer to embed above ⬆️

[hushed orbit]

I have a very simple question. How do we get this?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

refer to embed above ⬆️

[hushed orbit]

Thanks

[wild herald]

Bro, I already did it but it only says that it was updated and when I return to create tickets they continue to add up

[honest blade]

Uh i don't see allowed roles

[austere forge]

When you select a button on bottom

[austere forge]

Open a ticket please - #🎫│make-a-ticket

[honest blade]

This is what i see when i go to buttons

[austere forge]

Yep, select a button, example create ticket

[honest blade]

Ooh tysm

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[wild herald]

It's already open, brother

[honest blade]

[austere forge]

Well, please wait for our Spanish team to take your ticket 🙏

[honest blade]

Is claim premium only

[austere forge]

correct 👍

[honest blade]

I want my members to be able to open only 1 ticket, how do i do it

[austere forge]

Dashboard > Server configs > Global Ticket Limit - set 1

[honest blade]

Isn't global ticket limit the total of tickets for everybody?

Or per user

[austere forge]

No, this is the limit for opening a ticket for a user

[honest blade]

I forgot

Oh ty

[wild herald]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 760)

[honest blade]

How do i set the ticket limit among all users?

[austere forge]

^

[honest blade]

I mean like, the max for everyone

Not for a single user

[austere forge]

This option is used to limit for everyone, i.e. per users

[red hedge]

is it possible to have the ticket name be the user name instead of a number ?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

refer to embed above ⬆️

[red hedge]

only possible with premium?

[austere forge]

correct 👍

[red hedge]

the transcript are only possible to be visible on the discord right? isn't possible to access the transcripts on the web dashboard ?

[austere forge]

Only by Discord, yes

[red hedge]

I see. Thank you so much

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[scarlet kettle]

yop

is there a way to make it so that when my staff team closes tickets, it dms the person who opened it

[humble sequoia]

━━ Sewer's inquiry has been moved to a ticket ━━

[golden sparrow]

i recently came back to ticket tool after a while.

how do i make it ping the staff once a ticket is made? ive been having trouble figuring that out

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Welcome back, refer to embed above ⬆️

[golden sparrow]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 761)

[austere forge]

You're welcome, Thank you for supporting Ticket tool!

[low palm]

how to make it so that only superiors can close the ticket

[austere forge]

Dashboard > Panel configs > Buttons - Close ticket > Support team only

[modest notch]

hello those tickets keep opening at the top and not in category, ticket tool does have permissions

[restive condor]

Hi there! Ticket Tool requires more than just that permission:

• Manage Channels
• Manage Permissions
• Manage Messages
• Send Messages
• Embed Links
• Attach Files
• Read Message History

[low palm]

How do you delete the ticket after closing it?

[scarlet lance]

How do I fix this? Pressing Home & Retry just show me the same screen

[plucky sapphire]

press retry

[scarlet lance]

Pressing Home & Retry just show me the same screen

[plucky sapphire]

hmm then idk sorry

[low palm]

?

[austere forge]

Press the button delete

[austere forge]

what exactly are you trying to do?

You can try again now, it seems that the Dashboard has suffered a slight connection delay 👍

[low palm]

automatic

[austere forge]

Ah, on your Dashboard > Panel configs > General and disabled Two step Ticket

[modest notch]

ty for help but it seems there was other problem, it works 👍

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1900)

[lone vapor]

hi all , question if i may, how can i let everyone see the open tickets?

[austere forge]

Dashboard > Panel configs > Permissions - Everyone Role Permissions - EDIT OPENED - View Channel

Or set a role that all your members have, and set it as the Support team role
Dashboard > Panel configs > General - SUPPORT TEAM ROLES

[lone vapor]

thank you so much, never had this quick response on a lot of channels!!! will definitely going for premium next month!

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 763)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[lone vapor]

its great but after my coma and brain injury i still need to geet myself up before diving in this more

maybe you can help me with one more thing, how can i change the for reach ticket to support-001 instead of ticket-ticketnumber

same for, feature request

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

refer to embed above please

[lone vapor]

ill search rigth away thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 765)

[lone vapor]

i think i need premium for that because its greyed out

[austere forge]

Correct 👍

[lone vapor]

got you thanks a bunch! is t here a way to pay more and get proffesional/personal support ,to be honest lets says 50 eur

[austere forge]

we don't do that, you can simply post your problem/questions here or #🎫│make-a-ticket for help

[lone vapor]

ik got the 7 day free trial but isnt working do

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mighty thistle]

Can we blacklist (at)everyone from using ticket buttons, but then have a role white listed to open tickets?

[pseudo ravine]

Hey there. Yep, that's what the Allowed Roles and Disabled Roles are for

[mighty thistle]

Perfect, and if I were to do the server config blacklist, that doesn't conflict with panel button configurations?

[pseudo ravine]

It overrides that

[mighty thistle]

Ah, good to know. Wonderful, thank you kindly!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[plain mountain]

How do i get ticket

@iron night

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sly carbon]

Where do I add the variable {create.form.x} on the message ticket screen?

And is there a question limit? I can't add anything else, as it just shows this at the bottom:

[worldly helm]

The limit is 5, set by discord. Also you can add the variable in your ticket message to get the input of the user inside that message. Please the x with the number of the form

[sly carbon]

Crap. So if I have 20 questions I'm screwed?

[worldly helm]

Yep! You can maybe ask them inside the ticket?

[sly carbon]

That's what we have by default, I'm just trying to make it less clutter for them

Can you have multiple forms in one ticket?

Nope.

Damn

[smoky coral]

Help me

[twilit grove]

Faill ?

[prisma ledge]

Ola

[vague mural]

i need help

so basically i am making a drop down style and its not letting my edit the panel message at all

[molten thicket]

How to fix?

[thick turret]

what do i do to make it so that when new people join my server they cant see other peoples tickets

[river saddle]

hii i want to know how to do this cuz i tried doing it but it still shows the tickettool.xyz thing. same thing with the last picture, i want it to be inside the grey thing but idk how to do it ☹️

[warm galleon]

hello any mod help me

https://discord.com/channels/509192800865353738/1332969183910301707

[cosmic kelp]

Oi boa tarde suporte esse cara pediu pra mim entra no servidor privado dele e foi lá e roubou minha conta por favor bani ele e tentar recuperar minha conta suporte por favor ela é muito boa

[plucky sapphire]

Abrir um bilhete

[outer forge]

Now I have enabled the button to receive the ticket for assistants, but if an assistant receives the ticket, it disappears from the rest. Can I make it visible to everyone if I receive the ticket?

Also, how do I set a specific memory limit for each section?

[wicked lance]

bro like im tryna set my ticket count variable to 262 and i send the embed to the channel and create a ticket and its still 001 instead of 263 like bro thios has never happened before can someone help me

[cosmic kelp]

@plucky sapphire ok

[idle gazelle]

Can I change the premium bot avatar?

[worldly helm]

As you can see its premium only…

[worldly helm]

Hello, nope only the name!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

Hello. Did you reset the count on all panels

[wicked lance]

no i didn't

how do i do that?

[outer forge]

.

[worldly helm]

You head to the Dashboard and then to Panel Configs and then you see all the buttons (to send the panel, update it etc.) above that is the panel name, click on that and go to the panel you want it to be set to 262.

[worldly helm]

^

[worldly helm]

Please #🎫│make-a-ticket for fast support

[wicked lance]

it still didnt work and my friend final brain boss of tickettool told me to switch to the normal tickettool bot and not the premium and then it worked

[worldly helm]

Ahh, well it just depends what bot you currently have active.

[jade topaz]

Can someone help me I can’t open a ticket in another server it has reached the 500 limits

[worldly helm]

You cant do anything about it, you just have to tell staff about that issue

[jade topaz]

What about this

I’m confused ngl

[worldly helm]

You can’t do anything about unless you are staff there.

[jade topaz]

Ah damn

Alr thanks @worldly helm for letting me know

[astral timber]

My wallet address is wrong I want to change it. please help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[burnt kettle]

Hi

[worldly helm]

Hello. Do you need help regarding ticket tool?

[burnt kettle]

I don't know what to right in the ticket it say why do u want to join

It's

[worldly helm]

No I don't. What do you need help with?

[burnt kettle]

The ticket

[worldly helm]

Please elaborate

[sturdy prawn]

how do i change this to something different?

[restive condor]

Hey there! 👋
You can change that from your Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[sterile viper]

Bru

[south bronze]

hey i added a panel to my channel but its not showing up

[plucky sapphire]

Did you try going on the dashboard and then at the top (in panel configs) press send?

[worldly helm]

Do you need help regarding Ticket Tool?

[south bronze]

oh sorry

i didnt

[south bronze]

where do igo?

[jade topaz]

Why in the dashboard looks like the right, and when i post the ticket it looks like the left one

[short ginkgo]

Why does every command i do just say interaction failed?

[plucky sapphire]

Hi, Just search ticket tool in web than you can acces your dashboard.

[plucky sapphire]

Quick question

[humble sequoia]

━━ Jhonson's inquiry has been moved to a ticket ━━

[plucky sapphire]

Do you have read message history, send messages and such enabled?

[idle gazelle]

How do I do this option?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above how to make a form ^
Let me know if you have any questions please 🙏

[plucky sapphire]

^^

[errant summit]

@mystic hound +rep @mystic hound sorry i got slowmode in #📈│reviews

[iron night]

Gave +1 Rep to @mystic hound (current: #22 - 322)

[errant summit]

+rep @mystic hound

+rep @mystic hound

[restive condor]

Stop

There's a cooldown, please stop mass pinging staff

[cosmic kelp]

Oi adms quero fazer uma denúncia esse cara me xingando lá na chamada pode resolver isso

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[idle gazelle]

How do I let people who open the ticket close it?

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons > Close Ticket Button > Disable Support Team Only

[idle gazelle]

thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1903)

[restive condor]

No problem!

[idle gazelle]

How do I make a person only be able to open one ticket?

[restive condor]

Hey there! One ticket per panel or one ticket across all panels?

[restive condor]

Do you want to limit it to one ticket per ticket option? Or 1 ticket at a time across all

[idle gazelle]

I want all tickets to be opened if one is opened, and another cannot be opened unless it is closed

[restive condor]

So you want to allow them to open other ticket types even if they have one opened through another panel?

Or not

[unreal rock]

HELLPPPP

I NEED HELP WITH TICKET TOOL

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[idle gazelle]

I don't want that

[restive condor]

Perfect, see below please

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[idle gazelle]

؟

[restive condor]

Click on "Server Configs" on the left sidebar

[idle gazelle]

thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1904)

[restive condor]

No problem!

[raw notch]

Help ple

Plz

[restive condor]

Hey there! 👋
Discord has a limit of 500 channels per server.

That server seems to have reached such limit.

You will need to contact server staff or try again later

[idle gazelle]

How do I make it clear that if technical support receives a ticket, I want only certain roles to see it?

[restive condor]

Dashboard > Panel Configs > General > Support Team Roles

[heady cedar]

Helo

i would like to remove the original $help menu

$help

that one

[restive violet]

لايمكنني وضع ايموجي

I can't put emoji

[heady cedar]

هل تحاول وضع رمز تعبيري من الخادم الخاص بك؟

@restive violet

[restive violet]

Yes

[heady cedar]

يجب عليك الانتقال إلى الخادم الخاص بك واستخدام الأمر /id وإدخال الرمز التعبيري الذي تريد إضافته ثم يتعين عليك لصقه في مربع النص في لوحة المعلومات

[restive violet]

سوف احرب

[restive violet]

لاتهتم لها

[heady cedar]

what

bro ion know how to help you tbh i told yu how to do it

[heady cedar]

اتبع خطوتي

[heady cedar]

.

[heady cedar]

see

[restive condor]

Hey there! You can disable the help command from your Dashboard > COMMAND CONFIGS section

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

^

[heady cedar]

i tried

to help them

Now it shows this

any way to turn that off? im trying to have just my command on ther

[restive violet]

Tyyyy

[heady cedar]

ofc

[restive condor]

Not possible unfortunately

You could have a different prefix for it, if that helps

[heady cedar]

Maybe i can blacklist that sentance so it automatically gets deleted

no because the bot has admin perms

[restive condor]

You can still change the other bot's prefix

Or Ticket Tool's

[wicked lance]

i set my ticket count variable to 826 even tho when i open a ticket it says ticket-001 ( this is my 3rd time trying}

[restive condor]

Hi there, I've notified our developer about this

[wicked lance]

Thank u!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1905)

[bright timber]

Hello, I activated ticket tools on one of my servers, but not everyone can open a support ticket, what should I do?

[restive condor]

Hey there! Do you get any error message?

[bright timber]

I can open it, but when my friends try to open it, it says you do not have permission to do so.

I checked the control panel but I don't know how to solve it

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button

Please ensure support team only is disabled and that you haven't accidentally disabled any roles there

[bright timber]

Thanks! i will try it

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1907)

[unreal rock]

i need ticket tool bot help

[humble sequoia]

@unreal rock, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[royal elbow]

Hello, are you partnering with us

[restive condor]

Hi there, partnership applications are currently closed

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[royal elbow]

Okay

[unreal rock]

Ticket tool keeps deleting tickets

[restive condor]

How exactly?

[unreal rock]

I honestly dont know

[restive condor]

Are the tickets being randomly deleted? Is that what you're trying to say?

[latent star]

i turned off the perms for members for the buttons delete and transcript but they still show up, but they don't work.
how can I hide the buttons from the members ?

well can anyone help me ?

[plucky sapphire]

Well, you are the server owner right?

[latent star]

yes

[plucky sapphire]

Then you will see it. And also the person who made the ticket will get kicked out after the ticket closed.

[worldly helm]

Hello.
You can't hide the buttons from roles, only for all people. You can only remove the access for them to use it.
You can go to Dashboard --> Panel Configs --> Ticket Owner/Open Ticket --> View channel ❌, so they don't see the tickets after being closed anymore.

[vagrant marlin]

How do i set the count

And can I change it to something other then numbers

[plucky sapphire]

Do you mean the ticket count?

[vagrant marlin]

Yes

Like in the ticket name

[plucky sapphire]

The name is a premium feature, but the count you can change for free. For the ticketname I dont knwo,

[vagrant marlin]

How do I do

[plucky sapphire]

Dashbord-> Panel conf-> set count at the top

[vagrant marlin]

What is the variable/command

I tried putting in a number but it didn’t work

@plucky sapphire

[plucky sapphire]

gtg wont respond

[vagrant marlin]

….

[restive condor]

Hi there, I'll move you to a ticket if that's ok 😄

[vagrant marlin]

Thx should I open or u

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stone widget]

How do I make separate tickets for separate channels in my server? Like a report ticket to go into the report category and ban appeals into another category ? And how do I fully edit the message instead of it saying “create ticket here” like I wanna give my future members information on what each ticket does, and what they’re used for and NOT used for. I was going to buy premium to get a better understanding cause I know usually premium members get more in depth assistance , but I like the bot itself so I was trying to figure it out. If you could help that would be phenomenal.

[plucky sapphire]

Hello, for the seperate channel i can help you.

Just go to the dashboard, then panel config and change the catagory-

and do that per panel

[stone widget]

And what’s the category closed function?

[plucky sapphire]

there all the tickets that are closed go.

[stone widget]

Like transcripts and everything from individual reports, correct?

[plucky sapphire]

No, when you open a ticket and close it it goes there, transcript you can choose seperatly

here a ss of what I mean

[stone widget]

Alright , now my other question. Does ticket bot assign roles as well? Like I’m still trying to figure out what roles I wanna have for certain people, like either through a level system or like simple “good behavior” type of deals, not sure what all functions ticket bot has, as I’ve not really seen much of functions besides the ticket’s functions. And when I switch to the premium, do I put the premium ticket bot at the top of the hierarchy as well and then delete the regular ticket tool bot?

[plucky sapphire]

for 2nd question, idk but it could be in premium and 3rd idk

[stone widget]

Well I thank you for assisting me with the first question overall, I’m sure the roles assignment is in premium, cause it would make more sense to have it in premium instead of having multiple bots in a server that are constantly hard to keep up with the role assignment commands.

[plucky sapphire]

I would say go to #🎫│make-a-ticket and ask there.

[stone widget]

Alright I shall do so.

[dull frigate]

I got the premium how do I add the premium bot to the server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

Hello. Please refer to the guide above ^^

[dull frigate]

I added it and I'm trying to manage ( I own the server ).. It says this

[worldly helm]

Please try using the /botswitcher command.

[dull frigate]

Worked, thanks 🙂

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 495)

[worldly helm]

You're welcome, glad I could help

[past robin]

Having trouble with a Moderator of mine who cannot see tickets.
I added our Moderator roles (Support Staff, Moderator & Assistance), and the user who has our Moderator roles cannot see/access tickets. Other Moderators can but it's just that one moderator who cannot see tickets.

[plucky sapphire]

Hi, did you check if that person really has the role?

[past robin]

Yes, they do.

[plucky sapphire]

Okay, then please open a ticket in #🎫│make-a-ticket

[dull frigate]

how to get this on thread ticket

[restive condor]

Hey there! 👋
You can use our Bloxlink Integration for that

[humble sequoia]

Roblox / Bloxlink Integration

This feature requires you to have a Verified Bloxlink Account and enables Bloxlink variables. Enabling this feature will enable access to Bloxlink variables within the selected panel as well as the auto display feature explained below.

When having multiple accounts linked on Bloxlink, the variables will show the information for the main or primary account.

If the user doesn't count with a Roblox account linked to Bloxlink the bot will skip adding the embed even if this feature has been enabled.

To enable this feature, head over to Dashboard -> Menu -> Integrations -> Bloxlink for Roblox

Available Variables:
{roblox.name}- Roblox username
{roblox.display.name}- Roblox user display name
{roblox.id}- Roblox user id
{roblox.url}- Roblox user url
{roblox.created}- Date the account was created
{roblox.age}- How many years/months/days old the account is
{roblox.verified} true/false if the user has the verified badge
{roblox.banned}- true/false if the user is banned

Note: This is a premium only feature

[dull frigate]

Let me check

[dull frigate]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1909)

[restive condor]

No problem!

[opaque needle]

How do I get the ticket tool for free?

For my other server btw

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above how to set up Ticket Tool! ^

[opaque needle]

Thx let me try it out

If says this

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Try the steps above please ^

[naive bolt]

Okay so, I came across this. Anyone know how to fix this

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons

Please ensure that your delete ticket button, transcript ticket button, and re-open ticket button, all have either text or an emoji selected. They can't be empty

[reef hill]

How do I fix this?

[restive condor]

Hey there! Could you try using the /debug command please

[reef hill]

It says the same thing when I do that

[restive condor]

Ticket Tool seems to be missing the VIEW CHANNEL permission for that channel

[reef hill]

Okay, how do give it those permissions??

[restive condor]

Hold down on the channel's name (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > View Channel

[reef hill]

Thank you so much!

I have one more question. How do I make it to where there are two options they can select from? As seen below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hello. Please refer to the guide above ^^

[brisk vale]

How to fix this?

[worldly helm]

Please don't ghostping me.

[plucky sapphire]

Did you try to reload he page?

[signal timber]

Hi

How can I create ticket pool

[reef hill]

Do I have to have premium for a claim button?

[restive condor]

Hey there! See below how to set up Ticket Tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Yes, claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[glossy condor]

Guys, I have a problem here. Does anyone know which command I should use to create personalized service for each ticket option? (I'm using Sapphire linked to the ticket tool and I don't know which code I should use to create a ticket with personalized messages for each option or how to create these options in the ticket tool)

Sorry if the question was confusing. I'm not American

[plucky sapphire]

?

[brisk vale]

Yes

[plucky sapphire]

Hmm then please open a ticket here" #🎫│make-a-ticket

[plucky sapphire]

What do you mean with personalize?

[dapper silo]

did tickettool have an update? im trying to access old transcripts for proof of something very valuble to a good cause and it takes me to an error page

[plucky sapphire]

I sadly don't see anything that could cause the issue

[plucky sapphire]

Could you provide a screenshot of what you mean please?

[dapper silo]

im clicking the direct transcript link

its from 2023 if that means anything

[brisk vale]

Does your site loads?
(From google translator)

[plucky sapphire]

Let me see

[plucky sapphire]

Yes, maybe try to search ticket tool and go over that link again

[plucky sapphire]

Hmm I don't know what could cause the issue because I am not staff, please open a ticket here: #🎫│make-a-ticket

[dapper silo]

ok thx nico

[plucky sapphire]

Your welcome

[plucky sapphire]

In a browser

[brisk vale]

There are elections in my country now, maybe some restrictions have been introduced for this time. In any case, thanks for at least trying to help

[iron night]

Gave +1 Rep to @plucky sapphire (current: #123 - 6)

[glossy condor]

Like, for each sapphire choice button, a different message. example:
I choose the doubt button on sapphire and it opens the ticket. I wanted to make the ticket message about doubts, if it were about reporting, the message would be about reporting. That's what I mean about personalized

[plucky sapphire]

No problem, if you still need help you can also open a ticket here: #🎫│make-a-ticket

[plucky sapphire]

So you mean change the ticket message?

[worldly helm]

Hi. please try checking your WIFI or use another broswer.

[glossy condor]

yes, but a different message for each sapphire button

[plucky sapphire]

The person didn't mentioned anything abt transcripts, it was another person.

[plucky sapphire]

I sadly do not know what you mean. You can open a ticket here: #🎫│make-a-ticket or wait for someone else to respond

[worldly helm]

Ohh, then please try checking your WIFI or use another broswer.

[plucky sapphire]

This person was it lias

[dapper silo]

i have been

[olive rampart]

is there any way to offset the number of the ticket w/o manually changing each channel's name? we had another ticket bot but due to that one shutting down we're importing to this one

like instead of it start 0001, 0002, etc to start like in the 300s?

[glossy condor]

ok

[restive condor]

Hi there, that transcript is quite old, corrrect?

[dapper silo]

yeah

i need access to it though

[restive condor]

Unfortunately transcript links expire after a few days, if that's a really old transcript (prior to when the button was introduced), you will need to download the HTML file

[dapper silo]

i see

[worldly helm]

Hey, yes.
Dashboard —> Panel Configs —> Click the 'Set Count' button on the top of the Dashboard.

[dapper silo]

i still have access to some though

[restive condor]

They will eventually be inaccesible via link (if they're really old), you will always be able to access the HTML file though

[dapper silo]

THANK YOU SPO MUCH

you have really helped a big case here ur a life saver

[restive condor]

No problem, glad we could help!

[olive rampart]

it's still counting them from 0

[worldly helm]

Make sure to set it for every panel ;)

[olive rampart]

i only have one panel

[final sinew]

How to add a role?

[sterile wadi]

How do you make a ticket channel?

@iron night

[magic hinge]

does ticket tool support "forks" or i guess sortta like the mee6 build a bot thing?

[humble sequoia]

━━ Celestia's inquiry has been moved to a ticket ━━

━━ Jerriko's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! See below how to configure Ticket Tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! How to add a role where exactly?

[edgy laurel]

Why do i keep getting interaction failed trying to use a ticket bot

[restive condor]

Hey there! Are you using a command or a button?

[edgy laurel]

Button

Command shows the bot is not responding

[restive condor]

Is this on a server you're staff in?

[edgy laurel]

No

[restive condor]

Then reach out to server staff please

[edgy laurel]

So they can come here to ask the question?

Its a small group of friends im just taking the shortcut for them they dont know why its not working either

[restive condor]

The bot is most likely missing permissions but it's not something you would be able to fix without being staff

[edgy laurel]

Right, alright ill have them join and ask then

[sacred herald]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channeL
How can i make it it can have perms to view?

[jade topaz]

Hey, how do I send a ticket?

[empty vapor]

By clicking on this button

On the Blue “send”

[cinder sand]

Hey, how can when people click the crate a ticket they can type within the ticket?

[still stirrup]

i have made ticket and when i am sending it to a channel its saying "panel sent" but i can't see the panel

can anyone help with that

[lyric peak]

I keep getting this when I was testing out the tickets and it appears mostly when I close the ticket

[still stirrup]

#📌│automated-support

[lyric peak]

Which button do I press?

Thank you

Thanks @still stirrup sorry I didn't know if I was supposed to ping

[iron night]

Gave +1 Rep to @still stirrup (current: #360 - 1)

[still stirrup]

np

[cunning fern]

How do I change the /closerequest message?

[cunning fern]

Can I edit just the closerequest and not the normal close?

[still stirrup]

wdym

[cunning fern]

like, I want the close button message to stay normal but the /closerequest one to change

[still stirrup]

that is the close request only

[cunning fern]

it changes the close button message aswell

[still stirrup]

oh idkt hen

[austere forge]

Unfortunately not, the both are linked

[flint patrol]

how do i change the green color to orange?

[austere forge]

Dashboard > Panel configs > Panel / Ticket message - Open EMBED EDITOR and change it via Field editor

[flint patrol]

i dont see where @austere forge

sorry

[austere forge]

You would need a premium subscription on this server to do this

[flint patrol]

i have it

dont i?

[austere forge]

Try using the button at the top of your Dashboard and re-try please

[flint patrol]

thanks and can i change the pfp of the ticket tool?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

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[austere forge]

Unfortunately this is not possible at the moment, but it is planned

[flint patrol]

and can i make it so it does not say the number of the ticket when its opened?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Refer the embed above please ⬆️

[flint patrol]

can i make it to the ticket id so when someone opens a ticket it does a random id/number?

@austere forge

[austere forge]

You can use the variable {ticket.user.id}

[idle gazelle]

If someone opens a ticket, he gets an automatic role. How do I close the option to give an automatic role?

[pliant aurora]

what permmision i need to use dashboard

[plucky sapphire]

I am not sure where it is, but at the dashboard I saw smth like that

[austere forge]

Dashboard > Panel configs > Ticket - TICKET CLOSED ROLES

[austere forge]

A role with admin permission, or a role giving access to the server Dashboard ⬇️

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 27, 2025, 1:03 PM

[pliant aurora]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 767)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[stone widget]

How do I go about editing different panels for ticket tool? Like I have the main one where they can contact staff and whatnot, but at the same time when I create another one and try to edit it's message or emoji I can't seem to find it in the ticket tool dashboard.

[austere forge]

Dashboard > Panel configs and click on the name of your panel at the top, a drop-down list of all your panels will appear.

[plucky sapphire]

Thanks. I AM ON Mobile so I couldn't look.

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 768)

[plucky sapphire]

I tried to explain it then

[austere forge]

all good 👍

[plucky sapphire]

Btw how can I see my rep

[austere forge]

#🤖│bot-spam

[plucky sapphire]

Rank 123 is ain't that bad

[rancid python]

where can i find what roles i have chosen for the "additional roles"?

[plucky sapphire]

Thank you 3v.

[austere forge]

Dashboard > Panel configs > General

[rancid python]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 769)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[idle gazelle]

and ?

[austere forge]

It's not here.

[stone widget]

well see that's still not helpful, because it shows the dropdown, but doesn't show where I could edit the ticket's message upond delivering.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[austere forge]

Refer to embed above please ⬆️

[stone widget]

I'm trying to do it PER different category or is that impossible? I've done it for 1 ticket, now i'm trying to do it for the rest

[austere forge]

Yes you can, by selecting your other panels

[stone widget]

Yeah I just saw that, it's at the very top where you can choose your panels and then edit them, yes. Does it work the same if I wanted to move them to different channels to?

[austere forge]

You can send panels to different channels via the SEND button on your different panels, yes

[stone widget]

sounds good, thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 770)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[dapper mountain]

does anyone know why tickets are made outside the category?