🆘│community-support

[smoky sentinel]

could i get some help for this?

[worldly helm]

Hey there!
Didn't you already open a ticket on this server?

[restive crypt]

can you help me please

[smoky sentinel]

i tried but it didnt do anything

wait

[worldly helm]

No, a staff member is already trying to help you and asked a question. You have to answer them and wait for them to reply to your issue.

[smoky sentinel]

what the hell is a category issue

[pseudo ravine]

If you aren't a staff member of that server, then there's nothing you can do but wait

[restive crypt]

its a role i want to add it to make it can type in ticket even if its claimed

[worldly helm]

If I'm not wrong you already opened a ticket on this server for support regarding this, please be patient and wait for an answer there.

[restive crypt]

yeah staff

its staff role

[pseudo ravine]

What's the server ID? I would like to double check your dashboard

[smoky sentinel]

but i didnt do it fully

[restive crypt]

1237069373764665437

[smoky sentinel]

like i understand nothing of it

[pseudo ravine]

Which panel were you editing?

[restive crypt]

its arabic language

[pseudo ravine]

Yes, I can see that, I would just like to know which panel you've been editing

[worldly helm]

Okay, so. A category is a list where channels can get created into. ( A channel is for example #🆘│community-support). Attached to this message is a screenshot of a category.
The Category used for the tickets in the server you are trying to open a ticket in already has 45 tickets in it. (There can't be more than 45 tickets in one category)

[smoky sentinel]

theres 1 ticket there

in the server

[restive crypt]

i want when someone open this tickets and a support team claimed it i want that i can type in the chat even if its claimed as a Admin role

[smoky sentinel]

there aint no 45tickets here

[pseudo ravine]

Please read my message, it may have gotten lost earlier

[worldly helm]

There is, you just do not have access to view them, so it seems like there are non if there actually are.

[smoky sentinel]

so what do i do about that?

[restive crypt]

i am a staff member but i cant login to dashboard i want you to tell me how to do it so that i can contact with my owner to tell him what to do

[pseudo ravine]

You should disable this then

Dashboard > Claiming

[pseudo ravine]

That wasn't for you

[restive crypt]

for our server

[worldly helm]

You can't do anything about it.

[smoky sentinel]

so i just spent 30$ for nothing?

[restive crypt]

thanks

thanks @pseudo ravine\

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1016)

[worldly helm]

You can tell their staff about that issue.

[smoky sentinel]

I'll try

thank you tho

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 476)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @restive crypt (current: #358 - 1)

[heady cedar]

how do i make it so when someone says a keyword it will automatically respond to them saying something

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[heady cedar]

is there a way to make it so i can use the command and it will say

If you need help make sure to make a #premium-support ticket. One of our staff members will be with you shortly!

That is just an example but i want it to quicklink a channel

[vivid frigate]

hey, i started a free trial for premium and it isnt unlocking full customization. is this intended or is it a bug?

[worldly helm]

Click the button, then it will work.

[vivid frigate]

ill try that

[odd spade]

I have a query, not sure where is best to ask about this please do let me know!

My closed tickets are no longer moving into the category where I'd like. Does anyone know if this is a premium feature, if discord has a maximum channel limit or there is another reason the closed tickets are no longer being moved?

any help appreciated!

[daring bluff]

accidentally removed the user ping on the ticket to ping me when a certain type was made depending on panel. can somebody write the code to add back the creator of the ticket to also be pinged

[pseudo ravine]

Hey there. Discord has a limit of 50 channels in a category, while Ticket Tool limits it to 45 tickets

[pseudo ravine]

Hey there. You can use the {user} variable

[odd spade]

ah perfect thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1017)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[odd spade]

is a sneaky workaround making another category?

[pseudo ravine]

You can add the 2nd category to the Category Closed list

Dashboard > Category > Category Closed

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[odd spade]

okay thank you will try this again, didn't seem to work earlier will give it 12hrs+

[pseudo ravine]

[vivid frigate]

W fella right here

[daring bluff]

if its going to include this and the comand to ping me, do i need anything in between

or can i just have both with a space between

[pseudo ravine]

You can have a space in between both

{user} {@English Support Team} (Example for something for this server)

[urban meadow]

Hello everyone

I'm having hard times trying to set up tickets with forms

The form embed appears, but the user is unable to fill out the form

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[urban meadow]

This is how it appears to me and my users

[pseudo ravine]

Could I get the server ID? I would like to double check your dashboard

[urban meadow]

Of course, just a second

[urban meadow]

729108306626609222

[pseudo ravine]

Was that the only ticket that this happened in?

[urban meadow]

Well, this is the only ticket I have finished, it should be already working fine

I was planning to have another 3 tickets like this

[pseudo ravine]

Could you try making another ticket and see if the same thing happens?

[urban meadow]

Sure, I'm almost done with the second ticket

Well, I don't know if it's really an issue of the bot, or if it's related with the fact that I'm using the integration with Sapphire

But I got the same output as before, with the other ticket

...

[pseudo ravine]

Ah, that would be why

You can only use the forms if the user clicks on the Create Ticket button from Ticket Tool

[urban meadow]

Oh, I see...

Well, that does not make me happy, but I appreciate your help anyway

[pseudo ravine]

It's only because the form has to given by Ticket Tool, and not an external 3rd party bot

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[jade topaz]

Hello guys

I have a problem

I have multi Panel active

And when i embed the panel message in one it change also in the other one

how can i fix it ?

[pseudo ravine]

Hey there. If you edit a panels Panel Message, it will only edit that one panel

[nova quarry]

How do I change the panel color + add an image?

[pseudo ravine]

Hey there. You can go to the Dashboard > Messages > Edit Panel Message

[jade topaz]

yeah that is right, but i mean the ticket message. when i edit the message then it changes at another panel also

Both channels show the same message

[nova quarry]

is this correct? why is the image like that

[pseudo ravine]

The same thing applies for the Ticket Message as well

[pseudo ravine]

Are you using a host like Imgur?

[nova quarry]

Nope I just used a discord image link

I need to use imgur?

[pseudo ravine]

Using a discord image link won't work because it expires after a certain amount of time

So yes, I recommend using something like imgur

[nova quarry]

Used imgur, same issue

[pseudo ravine]

Could you send that link in here?

[nova quarry]

https://imgur.com/a/D88Oa0S

[pseudo ravine]

Please use this link

https://imgur.com/UmXEVhg.png

[nova quarry]

would you also mind helping with this one: https://imgur.com/fli9hiD

oh never, got it haha. thanks for the support lad

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1018)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[jade topaz]

Sorry for another question @pseudo ravine

I ounly can use one open ticket for each panel in multi panel. is it possible to make it higher ?

[pseudo ravine]

You can go to the Dashboard > Limits > Tickets Open > Open tickets each user

[jade topaz]

Thank you very much for the Support, you are amazing!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1019)

[jade topaz]

Is it possible to automatically ping a role when a ticket makes open ?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vale veldt]

Hello please help me with my wallet 😭🙏😭

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vale veldt]

How to get ticket

[pseudo ravine]

You're in the wrong place

[jade topaz]

How do I make ticket sections for my user

Server

[undone hazel]

Hii

Please help me with my wallet I'm unable to access it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bold bloom]

is there anything to do to fix interaction failed? or just wait for the bot to feel better?

[idle flint]

Usually caused by a permissions issue, you can try a /debug command

[ebon violet]

Can I add and customize what my buttons do?
Accept/Deny buttons that adds a role and closes the ticket?

[pseudo ravine]

Hey there. Unfortunately not

[idle flint]

Not specifically, but you can utilise the "Claim" button (a premium feature) to do things like that. It isn't a "pretty" solution, but it could work depending on what types of things you want to do

[ebon violet]

Basically I'm using a form style ticket to fill out a simple application, the idea is I'm looking to replace close/claim with accept/deny, each should close the ticket, only one would apply a discord role.

[idle flint]

So, the buttons can be renamed easily to "Accept" "Deny"

Again this would require premium, but a way to make it work would be:

• Rename "Close" to Deny (assuming you don't want to give the role to denied people?)
• Enable Claiming > Rename Claim button to "Accept" > Utilise the "Ticket Claimed Roles" to add a role to the ticket owner > Set an automation that when the ticket is claimed, the ticket gets closed (this could be immediate or after a slight delay)

[ebon violet]

This sounds promising, I already have premium for normal tickets 🫰

[idle flint]

This would definitley work for what you are describing, I utilise similar things on my own Discords using Ticket Tool

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[woven flax]

anyone know how to fix this?

[idle flint]

Most likely permission issues, you can run a /debug command which will help (maybe not for you, but will help us to help you)

[ebon violet]

oof, i take it we aren't getting that custom avatar lol

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[idle flint]

Some info about that ^

[ebon violet]

yeah I searched it up, first post of that was in May 2023

[idle flint]

Yeah, unfortunately there isn't a roadmap or timeframe for any specific updates, but the Dev is actively working on making Ticket Tool as best as it can be 🙂

[ebon violet]

So far it's looking amazing, I'll look forward to updates, your guide worked perfectly! Thank you 🫰

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 339)

[idle flint]

Glad you are finding things good, obviously let us know if there is ever anything you need help with 🙂

[undone hazel]

I have lost to the access which I have connected to nodepay account that I connected before the claiming of tokens how can I access that anyone

[grizzled valley]

Hi I want change my wallet

[undone hazel]

@undone hazel same here

[grizzled valley]

How can change

[undone hazel]

I don't know brother

Im also looking for a way

[grizzled valley]

Anyone help me

Hello

Anyone is there

Hi

[humble sequoia]

@grizzled valley@undone hazel

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[undone hazel]

How to generate ticket

#🎫│make-a-ticket

[worldly helm]

You don't if its not regarding ticket tool.

[undone hazel]

#🎫│make-a-ticket

[undone hazel]

It is regarding

[worldly helm]

Then what do you need help with

[undone hazel]

I have connected my wallet to nodepay account I'm unable to access it

[worldly helm]

This is NOT regarding ticket tool…

[undone hazel]

Then where should I raise this issue

[worldly helm]

As you can see here, we don't know

[undone hazel]

I'm asking where can I raise this issue then

[worldly helm]

And I said, we don't know!

[undone hazel]

Then why the hell you create the project

[trim kraken]

hey, with the Ticket Tool premium feature do I have unlimited server space?

[worldly helm]

I didn't create anything. This is a support server for the ticket tool bot. We can’t help u!!!

[worldly helm]

Heyy! What do you mean?

[trim kraken]

If I buy the premium version, can I then also use multiple servers with the premium bot?

[undone hazel]

#🎫│make-a-ticket

[worldly helm]

Nope, only one server per sub

[worldly helm]

Please stop talking in this channel if you don't need support regarding the Ticket Tool bot.

[trim kraken]

Oke thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 477)

[gentle belfry]

help ? > Failed: Invalid Form Body components[0].components[0].options[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[restive condor]

Hey there! 👋
You seem to have an invalid emoji.

Please check your Dashboard > Panel Configs > Buttons > Create Ticket Button

[gentle belfry]

a dropstyle one?

[restive condor]

If you're using a dropdown style, please check the emoji for the first option

[odd spade]

I've given over 12hrs for the ticket bot to move my closed tickets into the new category but still having trouble with it, is it a known issue or is there a workaround?

[candid geyser]

how do i do this, ive done every solution

[restive condor]

Hey there! Tickets have already been closed won't automatically move to your closed category.

You will either need to re-open them and close them or manually drag them 🙏

[restive condor]

Hey there! 👋
Discord has a limit of 500 channels per server.

That server seems to have reached such limit.

You will need to contact server staff or try again later

[odd spade]

this still isn't working 😦 have tried opening new test tickets too and its still not moving them

[restive condor]

How many channels are currently in the category for closed tickets?

[odd spade]

first category has 50 max, I added a second category as an overflow from advice yesterday, and new tickets haven't been moved over

[restive condor]

Can you try creating a brand new channel under the new category and use the /debug command there please

[odd spade]

okay thank you, trying this now!

this has come up if it helps: https://discordapp.com/channels/509192800865353738/662692902245498910/1330150457494081598

I'm probably doing something silly which is either overriding or blocking the move, just not sure what it is

[restive condor]

You have only selected the 2nd category for one of your panels

The other 5 panels are still trying to move tickets to the full one

[odd spade]

OH I SEE! okay I shall try that ty!

beautiful tyy! appreciate the help with such a stupid mistake my end!

thanks @restive condor !

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1864)

[restive condor]

No problem, glad I could help!

[pearl helm]

Where can I write to support?
I took a drop from Nodepay via Trust Wallet, but it is not in the wallet, and I can’t find it at the address, what should I do?

[restive condor]

You're in the wrong server unfortunately

[gentle belfry]

O ALR

[cedar thistle]

#🆘│community-support 4f11290a-f4d3-11ed-a05b-0242ac120003

#🆘│community-support #🎫│make-a-ticket 4f11290a-f4d3-11ed-a05b-0242ac120003

Me need help

[restive condor]

Hey there! 👋
Discord has a limit of 500 channels per server.

That server seems to have reached such limit.

You will need to contact server staff or try again later

[half apex]

How do i make the button show like this instead of the buttons?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^
Let me know if you have any questions 🙏

[restive condor]

Hey there! Is this on a server you're staff in?

[turbid fulcrum]

I have ticket code but how to get what i bought?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[versed nymph]

Is there a way ,that doesn't involve paying, to change the panel color. That green is Hella ugly w the theme I have in my server. Brown and green looks just ew

[restive condor]

Hey there! 👋
Unfortunately, changing the embed colour is a premium feature

[rocky silo]

I need help I didn't receive my NC token in phantom. I'm eligible

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[versed nymph]

Why.... It's just a color of an existing embed

The green is just ugly

[restive condor]

Further customisation of the embed message is a premium feature sadly

[versed nymph]

Ugh atleast the color yall could give us especially now since ticket bot is dying

[restive condor]

There's not much I can do unfortunately🙏

[versed nymph]

If you do the 7 days free trail will changes u did while having the trail stay after it ended ?

[restive condor]

Not for the panel message (unless you resend it), but it will for the ticket message

[versed nymph]

K so ig I have to work w botghost

Thanks for the help

[grand wigeon]

Just added a new role to the support roles. It only gives them permission to view new tickets and not the old ones. Is there a way to bulk update the old ticket channels so they can see them?

[restive condor]

Hey there! 👋
Unfortunately, no. The only way would be by closing and re-opening all tickets or using the /add command on all tickets

[grand wigeon]

Ok all good! I'll use the add command

[restive condor]

Alrighty 👌

[sullen maple]

anyone can help!?

[restive condor]

Hey there! 👋
May I ask which payment method you used?

[sullen maple]

ye

[restive condor]

Well, which one did you use?

[sullen maple]

Redotpay

This isn't the first time I've worked on it, I'm surprised it's rejecting the method

[restive condor]

That's not a supported payment method. What exactly are you purchasing?

[trim turtle]

Hi there. How do I modify a role's visibility into the ticket system? Trying to remove a set role's ability to see the entire ticket system category and channels that the ticket tool creates

Set it up a few months ago and forgot where to look for that

[restive condor]

Hey there! 👋
You can remove their role from the support team (or additional roles) fields.

Dashboard > Panel Configs > General

Please note they will still have access to tickets that have already been opened

[prime bridge]

Successful Removals: 1
Unsuccessful Removals: 0
Reason: Support
Moderator: @restive condor

[sullen maple]

VISA?

[restive condor]

@drifting cradle Sorry about that. You can open a german support ticket below

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[restive condor]

Which product are you trying to buy?

[trim turtle]

Do I need to remake the channel/category to remove their current access? They still have access to the "create ticket" channel which I reserved for a specific new comers role; previously was set to only owner, admins, mods and all new comers get a unique role that only gives them access to that ticket in the discord server until we give them another role. Trying to change it so that mods can't see the tickets temporarily. I did remove their role from "Support Team Roles" but they can still see the create ticket channel

[balmy sky]

Do u know how to add messages like when Somone clicks on create ticket and they have options to choose why they Wna join

??

[restive condor]

You would need to edit their access to the channel.

Right click on the ticket channel's name > Edit Channel > Permissions > Add the role in question > View Channel

[restive condor]

Hey there! Options how exactly? Like a dropdown menu?

[trim turtle]

Guardian is the role I removed.

[trim turtle]

I'll give that a whirl

[balmy sky]

Like that

[restive condor]

Yep, that's a dropdown menu. See below how to make it

[trim turtle]

Damn it was as simple as that lol apologies for the inconvenience, have a wonderful day!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Let me know if you have any questions please 🙏

[restive condor]

No worries, you too!

[balmy sky]

Do I download that Premium bot

[restive condor]

Nope, it's free

[balmy sky]

Ok am I supposed to use that premium bot?

[restive condor]

It can be done on the white bot

But if you do have premium, feel free to invite the premium bot

[balmy sky]

Idk what it means like it confuses me

[restive condor]

What exactly is confusing?

[balmy sky]

“Go to ur panel configs and select ur main panel😭”

[sullen maple]

There is an issue with the bot regarding payment methods

[restive condor]

Alright, give me two seconds and I'll help you set it up 👌

[restive condor]

Which country are you currently located in?

[sullen maple]

egypt

[restive condor]

Is there another payment method you could try?

[sullen maple]

I tried Visa as well, but I am facing the same issue

[restive condor]

Your bank is most likely blocking the transaction

[restive condor]

^

[sullen maple]

idk

[restive condor]

I'll bring you into a ticket so we can take a look

[sullen maple]

ty

[humble sequoia]

━━ Gemy's inquiry has been moved to a ticket ━━

[drifting cradle]

As is the case, it can take a while until a German supporter comes along

[restive condor]

Sorry for the wait.
Panel Configs is on the left sidebar, it's the page you're sent to when you open your server's Dashboard.

Have you created any panels yet?

[restive condor]

Yes, that's correct

[drifting cradle]

ouh man.. xD

[balmy sky]

Ok

[balmy sky]

Do u mind doing it for me

[restive condor]

We're not allowed to do that.
I can walk you through the steps though

Feel free to move to a ticket #🎫│make-a-ticket

[balmy sky]

Yes

[restive condor]

^

[daring bluff]

Hey when i added {user} after >@discordid< it doesnt also @ the creator. ive been using >@discordid< to tag specific people based on panel button ticket was created in but i tried your suggestion by adding {user} after and before but it just says {user} in the ticket not actually pinging the creator to where the ticket is

https://gyazo.com/abe0b93c6ca21eeb165d6e7bc25beef9.png

[boreal skiff]

Yo why dont u guys let hyper links work in tickets, why dont u guys have a close with reason button

These are simple things that another tool has why not put the small extra effort in?

Like I just dont get the reasoning for building an entire app and not doing the simple things well

[restive condor]

Hey there!
Hyperlinks do work in tickets.

We don't have a close with reason button but we do have a /close command for which you can include a reason.
This reason can then by displayed anywhere you'd like eith the {close.reason} variable

[pseudo ravine]

Did you make a ticket after saving the changes on the dashboard?

[boreal skiff]

Hyperlinks do work?

[restive condor]

Yes

[daring bluff]

yea i even resent it just in case

[restive condor]

That's not a Ticket Tool feature, it's a Discord feature

[daring bluff]

is that how it should look

[boreal skiff]

Why arent these clickable

[pseudo ravine]

And how did the “Ticket Message” look inside the ticket?

[daring bluff]

https://gyazo.com/ad64479aa265050cab6946aa480b949f.png

it shows nothing after the >@discordid< tag

[pseudo ravine]

Did you edit the correct panel?

[restive condor]

Because they are in a codeblock.

What you are looking to do is disable the automatic embed with the form answers, from your Dashboard > Panel Configs > Forms

And then go to your Dashboard > Panel Configs > Messages > Ticket Message > Add an additional embed
And put in the variables {create.form.1}, {create.form.2}, and {create.form.3} to display the answers to the corresponding questions.

You can personalise the embed however you'd like but the thing should look something like:
Question
{Variable}

Question
{Variable}

Question
{Variable}

[daring bluff]

yea i put it in each panel

thats just 1 panel example but its not working in any

[pseudo ravine]

What’s the server ID? I’ll take a quick look at your dashboard

[daring bluff]

sec i think i got it, i just resent it again like the main panel that all others are attached under i think i got it

yea its good, alright cool. sorry about that just had 2 tinker i guess

[pseudo ravine]

No worries, glad I could help! Thanks for choosing Ticket Tool!

[daring bluff]

thanks @pseudo ravine 🐐

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1020)

[drifting cradle]

The whole thing is taking too long for me with German support. Could we use a translator for this? I think it would help a bit

[pseudo ravine]

Please be patient until someone from our German Support Team claims your ticket

[drifting cradle]

OK, do you have certain times when they have to be there so I can then invest the time differently

[pseudo ravine]

No, we’re all volunteers and we’ll help when we’re available

[drifting cradle]

okay i anderstand

[boreal skiff]

So this will make their answers clickable if they leave a link? I just want links to be clickable

[restive condor]

Correct, as the automatic embed with the form answers uses code blocks

Making links unclickable -> https://tickettool.xyz

[woeful loom]

hey! I have been setting up my transcripts for tickets, I am looking to see if there is a variable that will list who clicks the close button so its really easy when scrolling through the channel of transcripts to see who clicked close. I know you can use close.reason but I dont use reason in my tickets currently. Is there a variable that currently can like out who closes a ticket? I tested out author but it didn't work. Any help is appreciated thanks!

[restive condor]

Hey there! 👋
Unfortunately, there's no variable to display the user who closed the ticket, in the transcript message, at this time.

The only way to display it, would be using the {author} variable in the close message which would be then saved in the transcript itself

[woeful loom]

appreciate the quick response, thanks!

[restive condor]

No problem!

[boreal skiff]

This example wasnt

Clickable

[restive condor]

Correct

[boreal skiff]

I see what ya mean

[untold moat]

Is there a feature that when a ticket its responded by an staff the channel gets moved to an unresponded category?

[serene minnow]

Hey all! I have a quick query. We currently have an 'open' ticket channel and a 'closed' ticket channel however in the past 3 days, the closed tickets are no longer automatically moving into the closed channel like before. I've stared at everything far too long and can't figure it out anymore haha.

Does anyone have any ideas? Many thanks 🙂

[restive condor]

Hey there!
No, that's not possible unfortunately.

Tickets can only be moved automatically when they're opened/closed/claimed/unclaimed.

You would need to manually move the ticket between categories for that

[pseudo ravine]

Hey there. How many tickets are in your Closed ticket category?

[serene minnow]

49 😅

[pseudo ravine]

Discord has a limit of 50 channels in a category

[serene minnow]

ahhhhhh, that would be it. You are a genius! I'll start transcripting and see if that solves it

thankyou 🙂

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[silk stratus]

how can i make it show the name/id of the person that opened the ticket? i cant find it

[serene minnow]

Just wanted to update you, this worked. You are a lifesaver

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[covert iris]

i help need

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[covert iris]

i have this come up when i am trying to do a ticket 4f11290a-f4d3-11ed-a05b-0242ac120003

[restive condor]

Hey there! 👋
Discord has a limit of 500 channels per server.

That server seems to have reached such limit.

You will need to contact server staff or try again later

[tired quail]

The dashboard website not working for me, tried different web browsing and same issue

[restive condor]

Hey there! Any error message?

[restive condor]

Have you tried clearing cookies and cache?

[tired quail]

Explain how? please

[restive condor]

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

[tired quail]

nvm, cleared, but still

Same issue

[restive condor]

Is there another device you could try?

[tired quail]

my pc, laptop and phone

All have same issue

[restive condor]

I've just check and the website is working.
Have you tried restarting your router, disabling VPNs, ad blockers...etc?

[tired quail]

No vpn working in my devices plus tried different browsers and there is no ad blockers, let me try restarting my router

Internet restarted, and still, same issue

[tame mango]

Anyway to automate the bot to auto close if a member receives a role?

[restive condor]

There's not much we can do unfortunately 🙏
It seems to be a connection problem on your side. I recommend you re-try after a few minutes or check other solutions online

[restive condor]

Hey there! 👋
That's not possible unfortunately.

If it helps, you are able to give a role when the ticket is closed

[silent glen]

Hello dears. I just want to cancel my subcription to ticket premium tool and get money back. Do you know how?

[restive condor]

Hey there! See below how to cancel your subscription.
Unfortunately, you are not eligible for a refund as it's been over 14 days since you subscribed

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, head over to your Billing Page. Once there click Manage for the subscription you wish to cancel, and press the Cancel Subscription button. You will no longer be charged at the end of your billing cycle, however, your premium features will remain active until then.

Dashboard > Subscriptions > Manage > Cancel

[silent glen]

Thanks a lot

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1865)

[restive condor]

No problem!

[silent glen]

But do you know how can i get a refound?

[restive condor]

Unfortunately, you are not eligible for a refund as it's been over 14 days since you subscribed but you would #🎫│make-a-ticket for it

[silent glen]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1866)

[tame mango]

Would this be a feature to possible add? I have a few bots paired with the ticket bot such as the appy bot and would love it if after I decline an application and a certain role is given upon being denied the ticket bot auto closes

[restive condor]

You can suggest this feature in #1019685143046279208

[heady cedar]

Hello is there whitelabel yet?

[pseudo ravine]

Hey there. Unfortunately not

[obtuse vault]

Hi, what can I do if I've invited the bot to the server but it's not showing up on the Dashboard on the website? I can't manage anything. I've tried running commands in the server to see if I can set up from there instead, but it just says it's not responding. Any ideas?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[obtuse vault]

Tried all of that, just tried the permissionlevel command and it says the same as when I try to setup, that 'the application did not respond'

It's showing nothing under 'Servers with Ticket Tool', and one server under 'Servers without Ticket Tool' which is a server that also has it.

[pseudo ravine]

Please make sure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel you’re running the command in

[obtuse vault]

Yup it has both. I haven't changed anything from when I invited it, but just double checked and it has both of those.

[pseudo ravine]

Could you run the “/debug” command in that channel

[obtuse vault]

Same message, 'The application did not respond'

[pseudo ravine]

Ticket Tool is missing the “Send Messages” permission inside the channel

You’re also considered a level 0 (User) which is why you can’t access the dashboard

Please refer to the embed below!

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 19, 2025, 12:31 AM

[pseudo ravine]

The server owner or an admin will have to do this

[obtuse vault]

Ah sorry! I'll get the Owner to add me as Admin and set up tomorrow. Thank you so much! 🙂

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[frozen merlin]

this keeps happening to not only i, but the other 2 owners of a server

[restive condor]

Hey there! Could you use the /debug command in that same channel please

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[frozen merlin]

omg duh thanks

[restive condor]

No problem!

[clever ferry]

Hi, before i was able to ping a role by doing that, i just changed the role ID and then not working anymore, how can i do that again ?

[pseudo ravine]

Hey there. You'll need to add a & after the @ symbol

[clever ferry]

i put it before

i'll try it rn thx

[frozen merlin]

one more question bc i feel like im blind - how do i change these to their respective names then?

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Create Ticket > Button Text

[clever ferry]

thanks for the help, since 1h i was searching on google, and found it was &@ .... have a good day/evening

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1021)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[frozen merlin]

so am i needing to do it like the custom one or?

[pseudo ravine]

Only the emoji can be in that field

You can put the Report a Player inside the Button Text field

[frozen merlin]

OH

so im just dumb

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1022)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[spiral berry]

how do i do dropdown style without an emoji popping up

[pseudo ravine]

Hey there. You don't have to add an emoji into the Emoji field

[pseudo ravine]

You need to add a display

[spiral berry]

ooh

ty

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1023)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[spiral berry]

wait I feel special ed but how do I do that 😭

[pseudo ravine]

You just input text into the field

[spiral berry]

ty

[marsh kayak]

Friends, does anyone know how we do this?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[crisp widget]

meus membros então reclamando que não estão conseguindo criar ticket, alguém pode me ajudar?

[glad bramble]

Hi how can I do this for my server

@pseudo ravine

Sorry I didn’t know not to @ u

I’m just desperate

[cursive sleet]

Roubaram meu dinheiro os adm

Iae

[teal pine]

How do I mention my support team roles

And how do I change who can close the ticket

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[pseudo ravine]

You can go to the Dashboard > Buttons > Close Ticket > Allowed Roles

You should also go to the Dashboard > Command Configs > Close > Allowed Roles

[teal pine]

Did that, unfortunatley doesn't work

[pseudo ravine]

You don’t need to add the ** in the message

[teal pine]

Even after I deleted it still didn't work

But it used to work before

[pseudo ravine]

Could you send a screenshot of what it looked like after?

[regal bay]

I have 0.024 sol in my wallet but i cant claim the token help meee anyone🥹

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[frozen merlin]

is the text limit restricted to prem?

[jade topaz]

wht should i do

@pseudo ravine

[regal bay]

How to conatct customer support

[pseudo ravine]

Hey there. Yes, there’s a limit of 250 characters with the free version

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[pseudo ravine]

Hey there. If it relates to the Ticket Tool Discord bot, then you can use #🎫│make-a-ticket

[frozen merlin]

word, thanks. is there a way i can limit it to where only staff can close it?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1025)

[pseudo ravine]

You can go to the Dashboard > Buttons > Close Ticket > Support Team Only >

You should also go to the Dashboard > Command Configs > Close > Support Team Only >

[regal bay]

Close my ticket

[pseudo ravine]

Hey there. Could you send a screenshot of the error?

[keen citrus]

Ticket tool has all permissions needed

$close don't work

[pseudo ravine]

^

[shrewd cape]

Anyone know why it won’t register the bot having joined my server

@pseudo ravine

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[shrewd cape]

How can I increase levels in any of these things

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 19, 2025, 8:52 AM

[pseudo ravine]

The server owner will have to do this

[shrewd cape]

How do I increase the levels in them if it won’t register the bot being in my server

[pseudo ravine]

^

[shrewd cape]

Where do I access this page

[pseudo ravine]

The server owner has to do it, like I said

[shrewd cape]

I am the server owner I just can’t find how to do this

[pseudo ravine]

You have a level of 0 (User) which is why the server on the dashboard isn’t appearing for you

[shrewd cape]

How do I increase the level though

[pseudo ravine]

I’ve already told you, the physical server owner needs to do this

[shrewd cape]

They don’t know how to though so where do they do it

[pseudo ravine]

The image shows where you need to go

[shrewd cape]

Is the image on the ticket tool site

[pseudo ravine]

Yep

[shrewd cape]

How do you get to it from the home page

[pseudo ravine]

Home page of the servers dashboard?

[shrewd cape]

Yes

[pseudo ravine]

Server Configs

Like the image shows

[hot oriole]

Hello, can you help me here with my banned FNAF TD account?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shrewd cape]

When I click on dash board all I see is this

[pseudo ravine]

Yes, you will need to wait until your role becomes a “Dashboard Role”

[shrewd cape]

How long will this take or can I speed it up anyway

[pseudo ravine]

The physical server owner has to do it, so it depends on them

[shrewd cape]

Ok

Is there a way to do it without the original server owner because it’s unlikely they come back

[atomic solstice]

Only the physical server owner or a user who has the Administrator permission in that server can set dashboard roles

[raw hollow]

Hi

[shrewd cape]

Do i have to set it in my actual server

[pseudo ravine]

Hey there. Do you need support for the Ticket Tool Discord bot?

[raw hollow]

I am unable to send msg and unable to add new server why?

[pseudo ravine]

Once again, only the physical server owner or someone with the “Administrator” permission can give you a “Dashboard Role”

[pseudo ravine]

Send what message exactly?

[shrewd cape]

I have administrator I just don’t know how to set the role

[raw hollow]

Personal chat

[pseudo ravine]

If you have the “Administrator” permission, then you would have had access earlier

[humble sequoia]

@raw hollow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shrewd cape]

All I know is this bot is nothing but a waste of time thanks for nothing @pseudo ravine I guess

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1028)

[pseudo ravine]

I’ve tried to tell you multiple times how you can access your servers dashboard

You just need to be patient until someone can give you a “Dashboard Role”

[shrewd cape]

There is no one because the guy who created the server hasn’t been on in months and clearly said he doesn’t plan on being on any time soon

[pseudo ravine]

And there’s no one else who actually has the “Administrator” permission?

[shrewd cape]

No that’s the problem

[pseudo ravine]

Then unfortunately there’s nothing you or we can do

Most bots require at least “Administrator” to be setup

[shrewd cape]

…great 🙄

[pseudo ravine]

Sorry about that

[static halo]

How do I fix the ticket "exceeds 500 characters" as a person trying to create a ticket not the owner of the server? I have been trying to figure it out without reaching out 😞

[worldly helm]

Hey, please seed a Screenshot of that error Message

[worldly helm]

Discord has a limit of 500 channels at once. Please tell their staff to delete some tickets, so people can create some again

[static halo]

Thank you, I was thinking it was me who had to delete my invisible 500 tickets, thanks😁

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 478)

[steady axle]

guys, where can i send a report of scripter?

[worldly helm]

Hey. We only provide support for Ticket Tool, The discord bot.

[tawny fulcrum]

Hey how to setup ticket tool @worldly helm

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

[drifting cradle]

You can put the ticket bots in German in the dashbort

[pseudo beacon]

1 Ticket Tool Premium subscription is valid on how many servers?

[restive condor]

Hey there! 1 server

[pseudo beacon]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1868)

[restive condor]

Hey there! You can't translate the entire Dashboard, if that's what you mean, but you can edit most messages and buttons into German

[pseudo beacon]

Personally I use my browser's page translator.
It translates roughly but for some things it helps me.

[drifting cradle]

sry i mean Can I make the settings in German in the dashboard?

[worldly helm]

Moin! Das geht leider nicht. Jedoch gibt es auf diesem server ein Par Anleitungen auf deutsch. Wenn du eine haben willst, kannst du mich gerne pingen und ich zeige dir sie.

[molten lintel]

Hi,help me pls

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[drifting cradle]

habe an sich schein ein ticket gemacht da ich einen bestimmten bot erstellen möchte.. kann ich dir ausnahmsweise eine dm senden =?

[worldly helm]

Ne, tut mir leid. Ich helfe nur über diesen server. Was genau brauchst du denn??

[drifting cradle]

kann ich hier nicht beschreiben.. werde immer in TimeOut gesetzt

[worldly helm]

Hm.. Kannst du bitte, bevor du die Nachicht abschickst, ein screenshot davon machen und in diesen channel reinschicken? (Vorrausgesetzt es sind keine Beleidigungen)

[night cradle]

How to increase ticket limit for each Users

[worldly helm]

Hey there!
Dashboard --> Panel Configs --> Limits

[night cradle]

Thanks!

[clever tendon]

How do i fix Category Permission Issues

[restive condor]

Hey there!
Could you screenshot the full error message?

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for the "Montpelier Police" category

Hold down on the category's name (from the channel list) > Edit Category > Permissions > Add Ticket Tool > Send Messages

[humble mountain]

@restive condor

Ok sorry

[restive condor]

Hi there, can you use the /debug command in that same channel

[humble mountain]

That didnt work

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[humble mountain]

Oh that why

Huh

What command to use to create a ticket tool

[restive condor]

/setup

But the bot is still missing the send messages permission

[dreamy grail]

Hello

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[dreamy grail]

My withdrawal showing success but not receive money

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dreamy grail]

Order Details:
Withdraw Amount: 2369 INR
Order ID: F-1821136910633080559
Status: Success
Fee: 131 INR
Created Time: 13/01/2025, 18:01:38

No receive money

[restive condor]

You're in the wrong server

[dreamy grail]

Why

[restive condor]

Because you joined the wrong server

We only provide support for the Discord bot - Ticket Tool

[dreamy grail]

Okh brother

Thanks soo much

[sleek blaze]

I get this error

How to solve

[restive condor]

Hi there, Discord has a limit of 500 channels per server.

That server has reached the limit.

Please contact server staff or try again later

[clever tendon]

thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1869)

[sleek blaze]

Oh so problem from server not me?

[restive condor]

Nope

[sleek blaze]

Ok

[clever tendon]

How can i move the ticket up to the other ones

[restive condor]

You would need to remove the category you have selected for tickets to be opened in, from your Dashboard > Panel Configs > Category

[clever tendon]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1870)

[restive condor]

No problem!

[drifting cradle]

wie funktioniert der custom commands ?

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[worldly helm]

Moin! Darüber gibt es leider nur eine Englische anleitung. Wenn du genauere fragen hast, frag einfach :)

[drifting cradle]

an sich bräuchte ich es nicht, wenn man es einstellen könnte das bestimmte leute nur buttons sehen, dann würde ja alles klappen, wie ich es haben möchte. aber geht leider nicht+

[elder hawk]

Guys can i do something the same as this in ticket tool?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! Yes, see above please ^
Let me know if you have any questions 🙏

[elder hawk]

Thanks a lot may we meet in room so i can share my screen to you?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1871)

[restive condor]

Unfortunately I'm not available for that at the moment

But please do let me know if you have any questions

[elder hawk]

ok will do

[hollow hazel]

please help me

how to see my ticket transcrip?

if founder delete my ticket

[elder hawk]

What are these 2?

@restive condor

[restive condor]

Each dropdown option is connected to a panel.

So if you'd like 4 dropdown options, you will need 4 panels

The description is what will be shown below the options "Display", in smaller text

[restive condor]

Hey there! If a ticket was deleted without saving a transcript, then it's gone unfortunately

[elder hawk]

ok thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1872)

[burnt kestrel]

how do I make the channel name of the ticket one of the answers submitted in the forms, for example if they answer with "1b" in the forms, the "1b" will be in the ticket channel name aswell?

[restive condor]

Hey there! 👋
That's possible using form variables, but unfortunately custom ticket names are a premium feature

[burnt kestrel]

Yes I have premium 😄 but how do I do that

like this for example, there was a question how many coins I want to sell, and the amount went to tiel

which form variable is that

[restive condor]

You would need to use the {create.form.x} variable, replacing x with your question number.

For example, if you'd like to display the answer to question 3, use {create.form.3}

You can put this variable in the channel name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[burnt kestrel]

And what variable is for the name?

[restive condor]

The user's name?

[burnt kestrel]

yes

[restive condor]

{ticket.user.name}

[burnt kestrel]

nice tysm!

[restive condor]

No problem!

[burnt kestrel]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1873)

[elder hawk]

What is this?

[restive condor]

Please double check that Ticket Tool has all the requirement permissions for the channel you're trying to send your panel in

[elder hawk]

From where can i check this?

[restive condor]

Can you try using the /debug command in the channel in question please

[elder hawk]

ok

[restive condor]

Permissions are good.
The issue seems to be that there's an extra space before the emoji for the 4th dropdown option, and there's no panel selected for the 5th dropdown option

[elder hawk]

Perfect let me check now

[elder hawk]

Why when i click on one panel it opens a ticket? Is it possible to not make it open a ticket

[restive condor]

What exactly do you mean?

Oh, that's not possible unfortunately. Our dropdown menus trigger tickets

[elder hawk]

Isnt there any other solution but to not open tickets?

[restive condor]

Yes, but then it wouldn't trigger that message. It would just say "you can't use this"

[elder hawk]

ok then no problem

[restive condor]

[fiery sable]

How ticket suppery

Support

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[fiery sable]

I didn't buy premium but it doesn't let me into the server, how can I support it?

[round furnace]

Hi

How change my wallet

[upbeat sonnet]

how to send the dropdown ticket panel

[grave spruce]

I can't scan my face because it shows Request too Frequent. How do I fix it?

I can't do anything

[humble sequoia]

@grave spruce @round furnace @fiery sable

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! 👋
Simply send the panel you have attached the dropdown menu to

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[grave spruce]

@restive condor You can do something ?

[upbeat sonnet]

it just sends one panel

[restive condor]

No, you're in the wrong server

[restive condor]

Are you sending the panel with the dropdown menu attached?

[upbeat sonnet]

yeha

[restive condor]

Could you screenshot your dropdown options please

[restive condor]

Enable select style at the top and you should be good to go. Simply re-send once again

[glad bramble]

Why is this happening

[restive condor]

Hi there, can you try using the /debug command please

[glad bramble]

This is what happened

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[glad bramble]

How do I fix it

[restive condor]

Hold down on the category's name (from the channel list) > Edit Category > Permissions > Add Ticket Tool > Send Messages

[rustic robin]

is there a solution for this?

[restive condor]

Hey there! Are you a staff member at this server?

[rustic robin]

yeah

[restive condor]

Could I get that server's name or ID please

[rustic robin]

1274128885516337183

[restive condor]

It seems like your premium subscription has expired. You can simply re-subscribe from the "Premium" tab of your server Dashboard or https://tickettool.xyz/premium-purchase directly

Otherwise you will need to switch back to the white bot and re-send all your panels.

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[rustic robin]

ohh okay thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1874)

[rustic robin]

damn #1

[restive condor]

No problem!

[tiny turret]

I set up a ticket but I didn’t see

@restive condor

[restive condor]

Hey there! Did you send your panel?

[tiny turret]

The ticket dont spawn

[restive condor]

Did you select a channel to send the panel to at the last step?

[tiny turret]

Yes

I try again?

[restive condor]

Alright, can you go into the 'Edit & Manage panels' button and try it again

Please screenshot before you dismiss the step

[tiny turret]

Yeeeeee go

[keen citrus]

Support ticket

[thorn token]

Hello I need help

[humble sequoia]

━━ 8-bit's inquiry has been moved to a ticket ━━

[restive condor]

Hello, how can I help?

[jade topaz]

how do i do this?

please someone help

[surreal dock]

alguem pode me ajudar

[clear python]

how do i remove transcipt from the tickets

cant find it in dashboard

[jade topaz]

wt can tell me how to do like this

[arctic holly]

ایرانی هایی که با اضافه شدن یک فارسی زبان به تیم مدیریتی اینجا موافقت می‌کنند اعلام کنند

[static bridge]

I cant make any new tickets in the server

im trying to report a hacker but It wont let me

I have all the proof I need to get the hacker banned

What do I do?

I need help, my issue is above this message

[grizzled summit]

If you have a ticket open already you can mention it to staff in that ticket.

[frail rain]

how od i open a ticket

[teal river]

is there an option to toggle on a confirmation message before creating the ticket channel?
so that when the user hits "create a ticket", it asks for confirmation before doing that (to avoid missclicks)

[gaunt agate]

In fallen survival I got banned for association but I wasn't teamed with a hacker how do I appeal

[broken kiln]

hi i recently made a ticket tool panel but this is my first time using the bot and my members keep saying they dont have permissions to open the ticket but i don't know where to look to fix that

[rare bison]

how do i make it so the tickets go to a specific category

[abstract berry]

i added ticket bot to a server and when i tried to manage the server and click sync server it says i can't any fix for that now i just have a bot i can't use

[shut osprey]

Oi

Eu queria minha patente de cabo de volta foi muito injusto tirar de mim, eu fiz tudo certo.

[low raven]

i can see the ticket in my server in a chat i created

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[static bridge]

I cant make a ticket already it wont let me

omg

I swear

[fallow sandal]

Hey Guys, I have a question.. Maybe I'm wrong, but I remember in the past when somebody delete the ticket, we can have a deleteds category, and the ticket goes there

Now if someone deletes the ticket, does it just evaporate?

Any solution for this?

[static bridge]

Can someone help me this ticket system does not work I’ve tried to create new tickets but it never. Works it always says there’s a problem with the limit.

[abstract berry]

i don't think we finna get help

[haughty raven]

how to get panel id

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[normal hinge]

The above might help

[magic fern]

can the ticket bot be in one category while tickets go to another category?

[thorn token]

U don't all that

Just do /setup

@static bridge

[jade topaz]

how can i transfer my ticket tool premium to another server ?

#premium-support

[graceful temple]

what permission do i need to give to someone to setup this?

[humble sequoia]

━━ lumpyspacepug's inquiry has been moved to a ticket ━━

[austere forge]

A role with admin permission, or a role giving access to the server Dashboard ⬇️

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 20, 2025, 7:30 AM

[slim cloak]

hey, how can i limit everyone to making only one type of ticket?

ping me once you have replied

[austere forge]

Dashboard > Server configs > Global ticket limit - set 1

[slim cloak]

that will mean that only one ticket is able to be made. i want it so that every person can only make one type of ticket as i have 4 different types.

i dont want the same person to make two types of tickets

do you understand me?

[austere forge]

On each of your different panels, do you want users to be able to create only one?

[arctic holly]

ایرانی هایی که با اضافه شدن یک فارسی زبان به تیم مدیریتی اینجا موافقت می‌کنند اعلام کنند.

[slim cloak]

i want EACH user to be able to create only one

[austere forge]

On each of your different panels?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[austere forge]

⬆️

[drifting cradle]

weiss wer wie oder ob man bei discord eine sogenannte einverständniss erklärung machen kann? Also mein Plan ist es dass wenn ich in meinen Discord in meinen channel bin der für livestreams ist und andere mitspielen möchten man akzeptiert dass deren stimmen zu hören sind.. ?

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[austere forge]

⬆️

[slim cloak]

no no. I mean i want each user to be able to create one ticket for example:
I have - Support ticket, partner ticket, reward ticket, shop ticket.
i want EACH user to be able to create only one of these and no more! So, if they create a support ticket, they cannot make another ticket until that one is closed

[arctic holly]

I am not an Arab, I am Iranian and speak Persian, and I am researching to join the Persian-speaking support team.

[austere forge]

Okay, well refer here ⬇️

[austere forge]

.

[austere forge]

Do you need help with Discord Ticket tool bot ?

[arctic holly]

No

[austere forge]

You're are the wrong place then

[slim cloak]

doesnt that mean that EVERYONE can only make a ticket and if one person makes it no more can make it?

[drifting cradle]

wo mache ich das ticket, wenn mir hier nd geholfen wird =?

[arctic holly]

The Persian Gulf is always

[austere forge]

No, this only concerns users who create tickets, not everyone, i.e. if they already have a ticket they won't be able to open a second one.

[arctic holly]

Why?

[slim cloak]

ahh okay perfect thank you

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 747)

[austere forge]

We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[slim cloak]

okay one more thing. i just added ticket tool GOLD to my server. How do i use it on the panel as it is not giving me the option?

its not letting me select

i can only use the ticket tool white

[austere forge]

You need premium subscription for this

[arctic holly]

I want to join the support team, but for Persian speakers.
The Persian Gulf is always

[austere forge]

You’re in the wrong place.

[slim cloak]

i cant switch

[arctic holly]

I don't understand what you mean.

[slim cloak]

look

[austere forge]

Could you use the on your Dashboard on top?

and re-try

[slim cloak]

done and im still not getting the option

[austere forge]

Can i get the server ID /name please ?

[slim cloak]

1077367748759400565

[austere forge]

Your server has already benefited from free trial, which is why you cannot

[slim cloak]

i have never used premium

that must be a glitch

as i am 100% sure that i have never used it

[worldly helm]

Hallo! —> #🎫│make-a-ticket !

[austere forge]

It was used on 28 February 2023, probably by a friend of yours.
Unfortunately there's nothing we can do

[slim cloak]

no friend of mine has access to that panel

[austere forge]

Whatever the free trial was redeemed, we can't change anything

[north crag]

Can I add a button?

[austere forge]

It's not possible, for the moment

[drifting cradle]

wird sich nd drum gekümmert

[worldly helm]

Das deutsche support team ist nicht so groß. Bitte hab Geduld.

[drifting cradle]

kann man das nicht hier klären ?

[verbal scroll]

Realice una compra, ya levante el ticket, pero no recibo respuesta alguna

Quien me puede appyar

Ya subí evidencia del comprobante de compras ,fue por paypal

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[sudden furnace]

I seem to be unscribed
??
What have I done ,as I cannot access for a sos ticket!!!
I cannot get Invictus XC
Switch on Onto Invictus XC
Goes to start screen
Then to waiting area to bring up the programmes
Then immediately back to the start screen.
Everything seems OK with the Internet speed at 61

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sudden furnace]

Please close my ticket

[worldly helm]

Hast du denn schon nen ticket geöffnet oder nicht?

[violet shard]

como abro ticket?

[static halo]

Do staff have to manually close tickets or do they auto delete?

[fallow sandal]

Is there any possibility that when an admin deletes a ticket, it will be sent to a deleted category? Before I could do that, today it just disappears..

[austere forge]

If the delete button is pressed, the ticket will be deleted, but you can make sure that if the ticket is closed, then the ticket goes into a different category ⬇️

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

can you elaborate ?

[jade topaz]

my licence is invalid. what do i have to do

[austere forge]

Is this related to the Discord Ticket tool bot?

[broken kiln]

how do i fix my ticket panel if it says my members dont have permissions to open one?

[austere forge]

Can i get the server ID /name please

[broken kiln]

1299368780534644777 is my server ID

[austere forge]

Dashboard > Panel configs > Buttons - CREATE TICKET you have enabled SUPPORT TEAM ONLY which means that only staff who have access to tickets can interact with the button, you must disable it

[broken kiln]

and if i click the update thing that'll update the ticket panel already created ? :>

[austere forge]

You didn't need to update it, unless you made changes to the panel

[broken kiln]

so i don't need to resend it or anything for the permissions to be cleared up?

[austere forge]

Correct 👍

[static halo]

Like on a server who uses the ticket bot, do the staff have to manually delete tickets or do the tickets automatically delete by themselves after some time?

[austere forge]

It depends on how they manage tickets, I wouldn't be able to tell you, everyone has their own way of managing tickets

[broken kiln]

thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 749)

[spark storm]

How can I raise ticket here

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gaunt lagoon]

Ola

[hearty kayak]

Can someone help me redeem my airdrop? is stating this: "Sorry, you are not eligible.
Don't worry, keep engaging with us to be eligible for next season's airdrop." I used the solana wallet via gate.io

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cyan forge]

I want to be team manager in the server

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[hearty kayak]

portuguese

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1875)

[restive condor]

No problem!

[storm cairn]

What permission do I need to give Ticket Tool for transcripts? I got the message saying "Transcript failed to save to ⁠#transcripts (my channel) Transcript channel #transcripts missing permission"

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the View Channel and Send Messages permissions in the transcript channel

[storm cairn]

yes ty, it works now

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[lusty bronze]

I Need help

I need buttons….

@pseudo ravine

Sorry bot.

[dark kraken]

Hey there,
Head over to Panel configs -> DropDown Style -> Enable select style

[lusty bronze]

Thx you

[iron night]

Gave +1 Rep to @dark kraken (current: #62 - 27)

[dark kraken]

Welcome, Glad I could help

[lusty bronze]

I love you❤️

[digital snow]

Hi, how do I make people cant talk on a ticket?

[sacred jacinth]

Good evening, I activated the claim on the panels, but when I launch the ticket, the button does not appear, and the order is refused. Do you have a solution?

[restive condor]

Hey there! 👋
Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[sacred jacinth]

But why is this not specified in the claim button settings?

[restive condor]

Because that's just the settings for the button. (Which isn't the only way to claim a ticket)

To enable the feature altogether, you need to do so from the claiming section, marked with

[sacred jacinth]

Unfortunately I don't have the money to pay for this... so I won't be able to get the claim?

[restive condor]

I'm afraid not

[sacred jacinth]

I think I'll try an alternative, like, first written = claim. Or a role doing this manipulation.

Anyway, thanks for the help!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1876)

[restive condor]

No problem!

[hallow gazelle]

Hello Guys.
Have setup the bot but when someone create a ticket is open a new ticket i top of the server not in the category i mean i have setup up to 😉

[digital snow]

Hi, it is possible to make certain roles cant write on tickets?

[hallow gazelle]

@digital snow Do you mean the support team only ?

[digital snow]

Yeah, so just the support team can write on tickets. That so members can't

[storm cairn]

Hi. Am wondering how to set it up so that when members create a ticket, there is an option to select why they are opening that ticket. For example: Button options to select like, opening a ticket to report a bug or opening a ticket to report a player or opening ticket for general help.

[hallow gazelle]

ohhh okay if you go to permissions there you can setup everything for the support team so on 🙂 i hope that help you 🙂

[hallow gazelle]

You can do that in Forms 😉

[keen citrus]

Ticket

How do I enable ticket transcripts

[sly spade]

Hello, how do I claim NC? I just realised that I connected phantom wallet address instead of solana deposit address.. Anyone else experienced the same? How did you solve? Thanks

[worldly helm]

Hello. Please refer to the embe below.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timid cairn]

How can i change panel description?

[worldly helm]

Hey! Please elaborate. Is there an error message if you try to save the transcript or are you just asking in general?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly helm]

Hey there!
Please refer to the guide above ^^

[worldly helm]

You are in the wrong server.

[timid cairn]

Thanks, I will check it

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 480)

[timid cairn]

How do I refresh the panel?

(Ping me when you respond, if you don't mind)

[worldly helm]

Here, or Click on SEND and delete the old panel message in the discord channel.

[hallow gazelle]

Thanks very much 🙂

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 481)

[worldly helm]

Wait! I replied to the wrong message, I am so sorry 😭

[worldly helm]

@storm cairn This message is for you ^^ 😭

[storm cairn]

Oh yeah, I spent like an hour messing around but I figured it out 😭

[worldly helm]

Okay. Sorry about that

[timid cairn]

Sorry if I ask a lot, but how do I change the message that the bot send after opening a ticket?

[worldly helm]

No worries, you can ask as many questions as you like as long as it is regarding ticket tool. Are you refering to this message?

[spice spire]

How do i make it so whenever a ticket is closed the transcript saves automatically?

[timid cairn]

This one

[worldly helm]

That message is unable to be changed. Sorry!

[worldly helm]

Hello there.
That is a premium feature!

[timid cairn]

And is it possible to make the ticket time-limited?

[spice spire]

oh

alr

[timid cairn]

I just want it to ping mods in the code box

[worldly helm]

Im afraid I didn't understand. Could you please elaborate?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

^^

[timid cairn]

Like a ticket that closes automatically after a day

[spice spire]

i have mine just ping @ everyone when a new ticket is created

[spice spire]

i just made mine do this

it works good enough for me, it pings both mods and the person who created the ticket

[worldly helm]

#🆘│community-support message Please refer to the first rule.

[timid cairn]

I am new in this, so it is hard to set up

I plan to create my own server

[worldly helm]

Here is a guide ^^

[timid cairn]

With verification and help ticket channels

[timid cairn]

Thanks, again

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 482)

[keen citrus]

The transcript channel is missing from my discord channel list. I readded thr bot two days ago. Is there a dashboard setting to add it

[worldly helm]

Dashboard —> Panel Configs —> Transcripts

[timid cairn]

When I open a ticket it doesn't add staff members, and pinging doesn't work

[restive condor]

Hey there! 👋
Please add their roles as support team roles, from your Dashboard > Panel Configs > General

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[timid cairn]

I already added them through the chat

But I will try your way

Didn't work

[restive condor]

Are you testing this with a brand new ticket?

[timid cairn]

Yeah, every time

When I tried to edit the embed box and the welcome message to add "@Moderator" it didn't work

[restive condor]

Pinging them in the ticket won't add them to it, that's only for threads

Have you added them a a support team role?

For the correct panel

[timid cairn]

Photo is being uploaded, note that it doesn't add role holders even though they are added as a support team

[restive condor]

And how exactly are you testing to see if they have access?

[timid cairn]

I am the owner, so I can see who exactly have access to the channel/ticket once it is created

Is it because my role is higher than others?

Or does it ignore the ticket owner's role?

[languid mirage]

Hi Team, I keep having this problem recurring. Closed tickets aren't moving to the closed category

I'll appreciate a permanent solution

[humble sequoia]

6VZ PEEKY's issue has been solved in another channel.

[worldly helm]

Hello. How many tickets are in the closed category?

[restive condor]

Yes, but how are you checking that?
Is it possible they're just not online?

[timid cairn]

2 members, 5 roles

[restive condor]

Are none of those 5 roles the correct ones?

[timid cairn]

All are correct

[restive condor]

So they are able to see the ticket

Would that be correct

[timid cairn]

I don't know, none is online

[restive condor]

If they're added to the channel, then they should be able to see it 👍

Let me know if that's not the case after one of them can test it

[timid cairn]

I think I know what should I do from here, thanks for the assistance, @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1877)

[restive condor]

No problem!

[languid mirage]

I made a new category just in case the other has reached its limit

[wide axle]

hi there, i have {user} on the ticket but it pings sapphire when i open it. how do I fix this?

and also the ticket doesnt appear to people

for some reason

[finite patio]

how do i get a panel id

[latent oracle]

guys how do i make only the support able to close the ticket and not the members

i enabled all the support only for closing tickets but its not working

@restive condor i saw you helped smne b4 for the same situation so i was wondering if u can help me to

[outer knot]

what`s the problem?

[tiny acorn]

hello, i have set the tickets to show in the "mod chat" category but new tickets still keep showing up uncategorized 😔 am i missing anything

Edit: i somehow fixed it by using "/debug" and cleared cache

[verbal scroll]

A few days ago I picked up a receipt for a purchase and I didn't receive anything. Could someone help me?

[strange creek]

how do i stop the ticket from sky rocketing to the very top

[stray monolith]

I have transcripts set to go to this specific channel, however, its not going to that channel or any other channel. Any other way to fix this than to reinvite the bot?

[sinful nimbus]

Onde pego o bot?

[humble sequoia]

1. Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

2. Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel

1. Uma vez no painel, precisaremos clicar em Criar painel
2. Digite o nome do painel (preencha as configurações opcionais que você deseja)
3. Clique em Criar painel e você estará pronto para começar a configurar seu painel.

3. Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $help faq

Você está tendo problemas para enviar seu painel?

Use o comando $debug em um canal com o bot e certifique-se de que Ticket Tool tenha todas as permissões necessárias do Discord

[restive condor]

Olá, aqui está um guia de configuração ^