🆘│community-support

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[eager thicket]

Ok thank you I’ve had another ticket bot and there you got an embedded message with a button to join and you got notificated if a ticket was opened

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 729)

[austere forge]

That's not what Ticket tool can do at the moment, unfortunately.

You can suggest it on #1019685143046279208 if you want 👍

[sacred wind]

how can i achive meadls of discord

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cold horizon]

Hello, everyone. How can I disconnect my wallet from Nodepay? My wallet address suddenly changed. It seems like something has been altered in my address. Please help me fix this.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cold horizon]

pls help me ticket

How can I disconnect my wallet from Nodepay? My wallet address suddenly changed. It seems like something has been altered in my address. Please help me fix this.

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[cold horizon]

pls help me

[pseudo ravine]

You’ve been told multiple times you’re in the wrong place

[cold horizon]

"Where can I ask for help? I'm sorry."

[pseudo ravine]

We don’t know

[cold horizon]

this is support but you need to solve my problem 😭

[worldly helm]

We can't help you. This is the support server for @pseudo glen . You've been told many times we don't know where you should go.

[urban heron]

how to change "to create a ticket react with"

[austere forge]

refer the embed below please ⬇️

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[urban heron]

cant find

oh found it

and how to add photo ?

[austere forge]

you need premium subscription

[urban heron]

and i need premium to change the color of the line?

[austere forge]

correct

[urban heron]

f0rm t1ttle is not changingg

i have writted something in f0rm t1ttle and it sending with another t1ttle

[austere forge]

What exactly do you want to change, can I have a screenshot?

[urban heron]

why i cant change "Ticket"

[austere forge]

This is not how you change the Title of the embed, you do it via another option which doesn't change anything at all.
Unfortunately you can't change it, because you need a premium subscription, otherwise you'll have to create a new panel with the name you want, and the embed will have that name.

[urban heron]

i have premium now how to add photo and change line color?

[austere forge]

On your Dashboard > Panel configs > Panel - EDIT PANEL MESSAGE open embed editor and put your image link on IMAGE URL field

and to change the color it is in the field editor below

[little cloud]

how do ticket logs work

[urban heron]

how to reset ticket counting?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[pseudo ravine]

Hey there. You can go to the Dashboard > Set Count

[urban heron]

where is set count

found it

[zealous garnet]

Hi Bruno. I went to buy the Crypto annual and it said its not available?

[pseudo ravine]

Hey there. Could you send a screenshot of this?

I believe you may be in the wrong place though

[little cloud]

do I have to re-send the ticket, when i make changes to my ticket in the dashboard?

[pseudo ravine]

Hey there. It depends on what was changed

[little cloud]

text

also how do i re-send the message

i dont want to make a new one

[pseudo ravine]

If you edited the Panel Message then yes, you will need to either update the old message, or send a new one

[tall halo]

Uh why i cant make a ticket its said i have a 500 channel

[pseudo ravine]

Hey there. You will have to wait until the staff of that server delete some tickets

[tall halo]

[little cloud]

how to update the message

[pseudo ravine]

You can click on the Update button on the dashboard

[dreamy ibex]

discord reply to yesterday's conversation

what should I do now?

[austere forge]

We're not Support Discord so we can't help you.

[dreamy ibex]

I wrote to discord and they said that even if it was their API error, it had to be reported to the application developers.

[austere forge]

We haven't had any problems with our bot since the start of the year

[dreamy ibex]

I'm not saying that there is a bug in your bot, just in the Discord API, but only the developer ticket tool can report it

[austere forge]

As my colleague said yesterday, this is a Discord thing, Ticket tool is not responsible

[dreamy ibex]

yes, I know it's a discord issue but they told me that the report must be sent by the bot developer

I wrote my error, they told them that they understood my error and there was a possibility of an API error or something I didn't understand, but only the bot developer could report it so that Discord could fix it

[stuck coyote]

The bot does not respond. This isnt something that happened today, this started more that 2 days ago. I have been trying everyday and it just wont respond, idk if it is a server problem or something like that but i need a solution for this if it is posible

Someone knows why this happens?

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the View Channel and Send Messages permissions in the channel

[stuck coyote]

That was the problem, ty

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1003)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[pulsar tundra]

anyonone know how to chose where tckets apeears onc created

[molten urchin]

Salut, va rog un cod de invitatie pentru Anime Nexus?

[pulsar tundra]

anyone

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[pulsar tundra]

thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1004)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[pulsar tundra]

one more question

how do i remove the
"support team ticket controls"

[pseudo ravine]

You can go to the Dashboard > General > Two Step Ticket >

[pulsar tundra]

thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1005)

[jade topaz]

Hi
is it possible to change the color of the forms embed in the ticket?

[humble sequoia]

User's issue has been solved in another channel.

[errant coral]

how to setup a ticket

[eternal wing]

how can i make other admins in mt server not be able to close the ticket or delete it

[eternal wing]

;-; hello

[lost tree]

Is there a way to update the message which gets sent when using this command?

[austere forge]

Please do not reply to a support members latest message for support
If the same admin has the same role as the other admins, unfortunately this won't be possible.

If not, you can set disabled roles and allowed roles for each button
Dashboard > Panel configs > Buttons - Close Ticket/Delete Ticket

[austere forge]

Dashboard > Panel configs > Message - EDIT CLOSE QUESTION

[lost tree]

Thank you

[tight socket]

How do i change from ticket number to ticket name of person?

[austere forge]

Refer the embed below please ⬇️

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[tight socket]

thanks

cus i have premium can i change the logo of the ticket tool bot?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[tight socket]

I cant send out the ticket for some reason

ticket have all commands + admin but still wont work

[rough star]

Hi , i have a question , how do i make ticket tool ping me when a ticket is created?

any helper?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[restive condor]

Hey there! Any error message?

[tight socket]

Hi! just fixed it dont know what was wrong i recreated a whole new one 🙂

Thanks for the help anyways!

[restive condor]

No worries and sorry for the wait 🙏

[atomic beacon]

How do I ask questions in the ticket ?

[inland knoll]

Fui banido sem fazer nada rever aí ADM, nome luca_luquinhas serve 4

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[restive condor]

Hey there! You mean like adding a form?

[atomic beacon]

Yes

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

See above please ^
Let me know if you have any questions 🙏

[atomic beacon]

Thank you!

[restive condor]

No problem!

[stuck garnet]

If i do / purge on my discord with autosave transcripts on when closed, will it automatically generate transcripts of all the channels?

[humble sequoia]

User's issue has been solved in another channel.

[clever jacinth]

i join from season 1 but iam not eligible can i know why ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[clever jacinth]

medals colection founder and i was early didnt accept yet

[pseudo ravine]

You've been told multiple times that you're in the wrong place

[ionic nymph]

how do u add the ticket tool to a channel

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[river tangle]

Some one help me 1 thing I creat the tool but need 1 help if you can dm me sir/ma”am

[gilded verge]

if you need help with Ticket Tool bot but in private, just open a ticket on #🎫│make-a-ticket, otherwise ask here

[river tangle]

I mean like this how can I write this on up there on complaint

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[gilded verge]

^this should help, there you can put the text you'd like

[arctic hearth]

Ticket

[daring bluff]

how do i get another bot perms to be used ni tickets

[dire anvil]

hi

bye

[mortal relic]

anyone here know if you can use your own bots token on ticket tool and have ticket tool be named the same as your bot?

[jade topaz]

when i try to open ticket it say You don't have permissions to use this.

[compact arrow]

How do I add a support role in the ticket?

When I added the role, the players in the role still couldn't see the tickets coming through.

[quiet dawn]

I tried to invite Ticket tool to my friend server and it kicked me out of the server Can you help me?

[deft wing]

Did you get KICKED?
Or was Ticket Tool kicked?

[quiet dawn]

I got Kicked

[deft wing]

You mean you were Kicked?
Are you the administrator of that server?

[quiet dawn]

No I'm helping my friend its his server i had the permissions to do it

[deft wing]

Sorry. I have to run an errand now.

I need someone else to help me.

[quiet dawn]

Okay

[deft wing]

Sorry 🫡

[austere forge]

It's not possible at the moment, but our developer is working on it

[austere forge]

Changes are only applied to new tickets, so if you've added tickets after they've already been opened, you'll have to do it manually

On the other hand, they will see the new tickets created

[austere forge]

Please check your audit logs, there may be another bot kicking it

[winged hedge]

Hi I lost my acoount his name Carlos_Mason plz help plz

[austere forge]

you're in the wrong place

[winged hedge]

Where to go

[austere forge]

We don't know unfortunately

[winged hedge]

Bro plz

[austere forge]

We will only help you if you have a problem with the Discord Ticket tool bot, nothing else.

[cedar tide]

Hey I had 195 tokens allocation for season 1 with 35000 points and 3.55 for season 2 with 250000 points can you please help I think I should get more

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sinful forum]

Hi

I have a question

How I make if anyone open a ticket it mention staff ones and like that

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

refer the embed above

[sinful forum]

OK thank you i will try now

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 732)

[pine lake]

Hey guys. 🙂
Yesterday I configured the ticket bot to my test server and wanted to configure it on the live server now (note: I have admin rights on the test server, on the live server everything except admin). I successfully invited the bot to the live server, but can't manage it. Only my test server is visible at the dashboard (see screenshot). Any ideas?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

refer the embed above ⬆️

[raw stratus]

PHISHING SERVER

[pine lake]

Sync Servers didn't helped. Log out and log in to the dashboard didn't worked as well. 😦
The /permissionlevel command says "The application did not respond".

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[austere forge]

can you moove to #🎫│make-a-ticket please

[pine lake]

The bot is assigned to the role "Ticket Tool". This role has the mentioned permissions and more. (By the way: Thank you for your support so far 🙂 )

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 733)

[austere forge]

In that case, could you use the /debug command?

[pine lake]

Nope. "The Application did not respond".

[austere forge]

yep, The bot is missing the VIEW CHANNEL permission 🙂

[pine lake]

Oh okay sorry, I posted that in a restricted area. In the offtopic are, it created this link: https://discordapp.com/channels/509192800865353738/662692902245498910/1328747970166001805

[austere forge]

Alright, and if you try the /permissionlevel command again right now?

[pine lake]

That seems to be the issue. I have the permission level 0.

[austere forge]

Correct, you need to ask your friend/owner to set your role as Admin or to add this role as Dashboard Roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 14, 2025, 3:32 PM

[pine lake]

Thank you very much. I'll do that. Awesome support! ❤️

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 734)

[austere forge]

you're welcome, thanks you choosing Ticket tool!

[night ridge]

I lost my wallet, can I replace it before TGE?
plss help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quiet dawn]

Ok I will thank you

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 735)

[quiet dawn]

@austere forge thank you checked the audit log and I saw the bot that was kicking

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 736)

[austere forge]

you're welcome, thanks you choosing Ticket tool!

[long mango]

I Couldn't airdrop nodepay. Why i complete the hole task but not eligible to me. Plz help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cosmic bison]

How do i give someone perms to edit/make a ticket?

[rapid kestrel]

I have an error code about permission categories and i dont know/dont understand how to fix it

[rustic mist]

Oi pode me ajudar

[worldly helm]

**How to Ask for Help When an Error Occurs **

When you encounter an error, follow these steps to ask for help effectively:

1. Describe the Issue Clearly
   Explain what you’re trying to do and what’s happening instead. Avoid vague phrases like "It’s broken." Instead, say something like, "I’m trying to log in, but I keep getting a ‘Page Not Found’ error after entering my credentials."

2. Share Relevant Details
   Provide context, such as what you were doing before the error occurred and any error messages you received. Include information like:
   - What you were trying to accomplish
   - The exact steps you followed
   - Any troubleshooting steps you’ve already taken

3. Include Screenshots or Examples
   If possible, share a screenshot or copy the error message so others can see exactly what you’re experiencing. For instance: "I’ve attached a screenshot of the error message that appeared after clicking ‘Submit.’"

[worldly helm]

Hey! What do you mean to "edit" a ticket??

[rapid kestrel]

I created a ticket on a server thats not mine and now i have an error code about permission categories. I clicked on the link to get to the help page but cand find information thats getting me any further. I've attached a screenshot of the error message.

[cosmic bison]

Like how do i give someone perms to make this

[gritty parrot]

Can i change my wallet address

[worldly helm]

Yup, das kann mann ganz leicht beheben. Bitte sag dem Server Owner, dass Ticket Tool die "Gehnehmigung/Erlaubnis" in den Kanal reinzugucken (ViewChannel)

[humble sequoia]

@gritty parrot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Their either need the Administrator permission or a dashboard role. (For more see below.)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 14, 2025, 7:50 PM

[rapid kestrel]

Danke

[worldly helm]

Kein problem!

[jade topaz]

Wont let me log in.

[little coyote]

How do I change the gif in the middle 🙏

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[strong sedge]

Anyone know how to set up the bot to notify your staff team that the ticket was made?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[spice ridge]

ola

meu time ganhou por W.O

e fomos desclassificados

reajusta por favor

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[exotic widget]

@humble sequoia @humble sequoia @humble sequoia

[gilded radish]

Help!

[deft wing]

Hii!

What's up?

[marsh trout]

guys need help

[deft wing]

What's up???

[marsh trout]

how to make everyone with no role can open ticket

[deft wing]

Can't everyone press create ticket?

[marsh trout]

yes

[deft wing]

https://tt.bot/dashboard

Open this.

[marsh trout]

already

[deft wing]

ok

[marsh trout]

what now

[deft wing]

See.

$setup

[marsh trout]

where

[gaunt umbra]

I have question

[deft wing]

From the #📂│information , press the Setup Guide button and do it that way!

[gaunt umbra]

How do I make the ticket description say something like when ur viewing it

Like this

[deft wing]

From the dashboard, press the Edit Panel Messages button and try to edit it.

[gaunt umbra]

ty

[marsh trout]

still dont

i cant press create ticket when i use account with no role

[deft wing]

It's not a message to you.

[gaunt umbra]

because u have to enable the permissions

[marsh trout]

where

[gaunt umbra]

I forgot which one it was but I can check it rq

[dusk fog]

Am I able to set it to where staff can claim a ticket so that no one else can type in the ticket?

[arctic wyvern]

I am lost 2fa please help me

[arctic wyvern]

Please help me

[blazing relic]

what am i doing wrong

[graceful fiber]

A ticket bot one of my communities use is premium however whenever the ticket is claimed and closed, the claimer loses access to the ticket, what setting would I have them change to fix it?

[gaunt umbra]

U gotta pick the mail emoji not whatever u put before and also u gotta allow smth I think

[forest mountain]

Alguém pode me ajudar a configurar o ticket vem pv por favor 🥺

[small girder]

Why i cant get airdrop ? Help me

[normal hinge]

This isn’t ticket tool related so nobody can help here. You can find support for this on whatever app/website you’re using.

[normal hinge]

Change permission for closed tickets, add the role of the person (who claimed which they have) to view channels of the category where closed tickets are sent to.

[fleet bay]

How can i change add wallet

[graceful fiber]

the claim button is adding the user directly to the ticket so the role is unaffected regardless of the permissions set for the role.

additionally, they can see other closed tickets just not the ones they claimed and closed themselves

[fleet bay]

Help me

[normal hinge]

Dashboard -> Panel Configs -> Settings -> Permission Options

For the user who made the ticket

User Closed Permissions

They are set by default to the middle.

For the support team

Support Team Closed Permissions

Read Messages
Send Messages

[graceful fiber]

They were set to that already

[buoyant turtle]

Hello, looking for some help with storage mode and handling tickets once the catagory over flows. How do I get the tool to auto delete the oldest ticket in storage and reuse the channel? I keep running into closed ticket piling up in the creation channel.

I have storage mode enabled. The way we operate the tool is we use the two step tickets to push all closed tickets to the tickets category for storage. Whenever we exceed the 50 channel limit in there the closed tickets will remain in the open ticket area I have setup.

Essentially I think the problem is our ticket are being left in the closed state but tickettool is not deleting them as needed to make space for the newest one.

[normal hinge]

#🎫│make-a-ticket because I’m not sure im sorry

Link the support to your initial message link so they know what I suggested

And what you already tried

[normal hinge]

You can auto delete. This is a premium feature

[buoyant turtle]

Where find this magic button? I can't find to save myself

[humble sequoia]

@fleet bay

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[normal hinge]

(I think) it’s in alpha

[fleet bay]

Ok

[normal hinge]

So if it’s not on the panel, my guess is certain users have it while it’s in alpha beta

@buoyant turtle ^

[buoyant turtle]

Goodie, guess I'll have to do a weekly purge of tickets one at a time and deal with deleting the channels manually :/

[normal hinge]

Don’t worry. It will be a feature :D

[pseudo ravine]

Hey there. Please go to the Dashboard > Server Configs > General Options > Blacklisted Roles > Make sure there’s no roles here

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

Hey there. Please double check the “Create Ticket” button emoji for the 4th panel attached

[pseudo ravine]

Hey there. So you’re saying the staff who claimed the ticket lost access when the ticket closed?

[normal hinge]

Where about do you see all embed commands thought it was pinned in #🤖│bot-spam was looking for it a while ago.

[humble sequoia]

@small girder

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[pseudo ravine]

The command is “$commands”

[graceful fiber]

Yes

[pseudo ravine]

Was it only that one staff member?

[graceful fiber]

Yes it was, all other support staff can still see the ticket

[normal hinge]

Oh, which category is all the panel commands under in there sorry?

For example $auto

Thats the one I was trying to find for that user above 😅

[normal hinge]

Embed commands* not panel commands mb

[pseudo ravine]

Ticket Tool doesn’t change the permissions of the ticket claimer when the ticket closes

[pseudo ravine]

“$cmds-advanced”

[pseudo ravine]

Could I get the server ID?

[graceful fiber]

567122927859007514

[pseudo ravine]

Which panel did this happen on?

[graceful fiber]

the game panel I assume but all of the panels are setup identically or at least they should be.

[normal hinge]

Thanks (: I can randomly help users again hah.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1008)

[pseudo ravine]

Was the ticket claimer the ticket owner by chance?

[graceful fiber]

No

[pseudo ravine]

You’re welcome, glad I could help!

[pseudo ravine]

Has this only happened once?

[graceful fiber]

No, it happens consistently across opened tickets

We have been dealing with it all day across at least 100 tickets

[pseudo ravine]

So it happens with all claimed tickets?

[graceful fiber]

Yes

[pseudo ravine]

Unfortunately that’s not possible

It’s been suggested multiple times

[buoyant turtle]

Magic! Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1009)

Gave +1 Rep to @pseudo ravine (current: #3 - 1010)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for supporting Ticket Tool!

[normal hinge]

Try turning on the first red option it may help.

[pseudo ravine]

That’s not the issue

They’re already being helped, please don’t interrupt

[normal hinge]

of course

[pseudo ravine]

Gonna be a longshot. Could you go to the Dashboard > Permissions > Ticket Owner Permissions > Edit closed > Send Messages >

After that, create another ticket and have a staff member claim it and then close it

I would like to see what Ticket Tool does

[graceful fiber]

I will let you know when the admin of the panel changes it, he is available but things are kind of hectic right now.

[pseudo ravine]

No worries

You can go to the Dashboard > Buttons > Create Ticket > Disabled Roles

Yep

[graceful fiber]

To no avail

I was the ticket owner

They were the ticket claimer

[pseudo ravine]

So it seems like Ticket Tool is giving the “Ticket Owner” permissions to the ticket claimer

[graceful fiber]

Thats what I assume as well

But is that something that can be fixed via commands or possibly the panel?

[pseudo ravine]

There’s nothing that should be making that happen

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1011)

[graceful fiber]

Anything here of use?

[pseudo ravine]

No, those are just the button objects

I’m going to ask internally to my colleagues to see what the issue may be

[rain hedge]

Hello, I didn't get a drop for season 2. I didn't participate in 0 and 1. I scored 70k+ points for the second. I got the medals I needed. Why is there no drop?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@graceful fiber Alright so it seems like this is standard behavior. What needs to happen is the “Ticket Owner” edit closed permissions needs to have “View Channel” set to

[opal sage]

I cant create a ticket after this error… it says that I already entered a ticket so cannot enter anymore. But i cannot see the ticket due to this error. How do i fix it?

[pseudo ravine]

Hey there. You will have to wait until the staff of that server delete some tickets

[opal sage]

But some ppl made tickets afterwards

Can i at least check the number of the ticket that i entered?

So that i can tell the operator

[pseudo ravine]

Check what number?

[opal sage]

Ticket number

Its been this like for hours

I already made a ticket but cannot see it

I dont know how to close it so that i can open a new one

[pseudo ravine]

It will be somewhere in your channel list

[opal sage]

I know

Its suppose to be here but isnt…

[pseudo ravine]

Do you have “Show All Channels” enabled?

[opal sage]

Yes is there any other way to cancel the ticket??

[pseudo ravine]

If you truly do have access to the ticket, then yes

[opal sage]

So are there any suggentions/solutions regarding my situation?

Im not sure if I have the access rn… what i can see are those error messages in the previous images i sent

[pseudo ravine]

Double check that you have “Show All Channels” enabled in the server and look for the ticket

If you still can’t find it, you’ll need to find a different way to get in contact with the staff of that server

[opal sage]

Okay thanks for the support

[late skiff]

Are you still looking for team members?

[fast reef]

I forget my wallet...how can I connect with another wallet ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey, are you asking on how to get staff on this server?

[late skiff]

Yes

[worldly helm]

Please refer to the embed below

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[late skiff]

Ah

[jade topaz]

I have a question why, when I want to verify the bot, it takes me to the panel page and when I want to verify the account, I can't

I have a question why, when I want to verify the bot, it takes me to the panel page and when I want to verify the account, I can't

!help

[worldly helm]

How to Ask for Help Effectively

If something isn't working or you have a question, here's how to ask for help:

1. Be Specific: Clearly describe what you're trying to do. Instead of saying "It doesn’t work," explain what’s happening—e.g., "When I click the button, nothing happens."
2. Provide Context: Share any steps you’ve already tried and what the result was. For example, "I resent the panel, but it still doesn’t work."
3. Add Proof: Adding Screenshots or videos can help us, help you.

[dreamy zodiac]

How add tickets in privete server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey. Please refer to the guide above ^^

[robust ether]

[I use a translator, please do not scold me for mistakes] Hello, can I create 2 tickets in one server? If yes, can you please explain how.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Please refer the embed for setup Ticket tool on your server ⬆️
From the second step, use the same process to create a second panel and create 2 ticket panels

[spark kettle]

guys please where canI see online transcript of my old message pls

[austere forge]

If you have not get a DM from our bot for the transcript of your ticket, unfortunately this will not be possible

Or ask the staff to send it

[spark kettle]

where can I read online transcript pls ?

[austere forge]

You can't if you haven't received it.

[obtuse marten]

can anyone help me please

to change my wallet adress

[austere forge]

I told you in your ticket that you're in the wrong place and we can't help you.

We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[obtuse marten]

where should i get help for this issue ?

[austere forge]

Well, we don't know, not here in any case

[urban heron]

how to add photo like this?

how to set ticket to send photos

[austere forge]

Dashboard > Panel configs > Panel - EDIT PANEL MESSAGE > Open Editor embed and add your image link in IMAGE URL field

[urban heron]

where is imageee

its not sending imagess

[austere forge]

You need to update / re-send the panel

Use the button SEND on your Dashboard > Panel configs on top

[urban heron]

i know that

but this bot is not sending image

[austere forge]

Did you resend the panel?

[urban heron]

yes ://

[austere forge]

Alright, can i get the link image please

[urban heron]

https://media.discordapp.net/attachments/1303268669094363147/1329069333648769024/nitro-boost-image.png?ex=6788ffc6&is=6787ae46&hm=9b1650c423bc2468c715ec80c744eb289ca69d272ea944d65d6378ab2f3d6364&

[austere forge]

I see,
it seems you use Discord links, the link expire after a while, so I suggest you use a hosting website like https://imgur.com/

Use this link https://i.imgur.com/94MMUMJ.png

[urban heron]

thankss

[austere forge]

no problem 👍

[wheat rapids]

Help me please, I can’t create a ticket in a server

[austere forge]

You already have a ticket open on this server, ask the staff to close/delete it, as we won't be able to help you here

[gray ravine]

i am trying to open a ticket but it just wont work

when i press the button it just freezes for a sec and says "error on this interaction"

[austere forge]

Are you the owner of the server or just a regular member trying to create a ticket?

[long mango]

Support team nodepay

[austere forge]

you're in the wrong place

[urban heron]

how to add nitro emojis in ticket tool ?

[austere forge]

You can use the command $id emoji to get the id of the emoji you want

$id

[humble sequoia]

<:3v_smile:1187282191630204958>

[austere forge]

and paste this full text in your panel / ticket message

[urban heron]

thanks

[hollow swallow]

I need a help

@austere forge

idk its a bug or what

but its kinda weird

[worldly helm]

Please don't ping for support. What do you need help with?

[sonic crater]

/support

[worldly helm]

How to Ask for Help Effectively

If something isn't working or you have a question, here's how to ask for help:

1. Be Specific: Clearly describe what you're trying to do. Instead of saying "It doesn’t work," explain what’s happening—e.g., "When I click the button, nothing happens."
2. Provide Context: Share any steps you’ve already tried and what the result was. For example, "I resent the panel, but it still doesn’t work."
3. Ask Directly: Be polite and clear about what you need, such as, "Could you help me figure out why this isn’t working?"

[hollow swallow]

like when I am sending message on my server of ticket tool its sowing ticket tool doesnt have permission to view or send this message like even on general

[worldly helm]

Could you please screenshot the error message?

[hollow swallow]

thats weird its happening fist time

[worldly helm]

..read the error message

it says ticket tool does not have access to send messages into that channel or it can't look into the channel. Which means you have to give it permission to do so

[hollow swallow]

bro I have gave him administartor

[sonic crater]

what happen?

[hollow swallow]

💀

[worldly helm]

Is there an error message being sent into the channel you're trying to send it in?

[hollow swallow]

yea one more error mesage wait

[worldly helm]

That server has been rate limited by Discord for an excessive amount of tickets created within 24h.

Please reach out to server staff so they switch to threads instead of channels, or try again tomorrow.

[sonic crater]

i try so many time

[worldly helm]

There is nothing we can do.

[worldly helm]

Please refer to the guide below on how to fix that error.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[graceful fiber]

That seemed to have worked, thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1012)

[urban heron]

why?

[worldly helm]

It seems you use Discord links, the link expire after a while, so I suggest you use a hosting website like https://imgur.com/

[urban heron]

no bro im using imgur

[worldly helm]

Hmm, what link are you using rn?

[urban heron]

https://imgur.com/a/MWQa1zF

[worldly helm]

I see, use https://imgur.com/a/MWQa1zF.png instead

[urban heron]

oh png

bro still not working

[worldly helm]

What about https://i.imgur.com/lkxre5L.png ?

[urban heron]

worked thanks

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 471)

[worldly helm]

No worries

[idle crow]

how do i get unmuted

in the scp game

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[little cloud]

Is having 2 tickets in one message a premium feature?

[wheat rapids]

I didn’t even open a ticket in this server, I joined the server yesterday.

[austere forge]

If you're talking about having several buttons in a single panel, you would need one panel per each button option, and then you can combine all panels into one, using the instructions below ⬇️

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Unfortunately, there's nothing we can do about it. Try telling the staff about this situation

[little cloud]

I mean for example, having one button that can make a ticket for reports and another one for suggestions for example

[wheat rapids]

Alright.

[jade topaz]

I have tickettool premium, is there a reason it is using the free version of the bot?

[austere forge]

You can do this via the embed I sent you above ⬆️

[austere forge]

you need to enabled it, follow embed below ⬇️

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Thanks! I did this before but I guess it reset for some reason or another 😂

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 737)

[austere forge]

No problem, thanks you supporting Ticket tool

[little cloud]

Thank you I’ll try

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 738)

[austere forge]

You're welcome, let me know if you have any questions

[fresh ether]

im getting this error since a few days, is anyone having the sam issue?

[keen lotus]

apply/

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @graceful fiber (current: #357 - 1)

[humble sequoia]

━━ cryon's inquiry has been moved to a ticket ━━

[worldly helm]

Hello. What do you need support with?

[compact atlas]

will onchain claim start before listing or after

[whole pilot]

ً

[humble sequoia]

@compact atlas

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dire anvil]

Skibidi

[pseudo ravine]

If you don't need support for Ticket Tool then please don't talk in this channel. This channel is strictly only for support with Ticket Tool

[last cargo]

How do I block specific people from opening tickets

[pseudo ravine]

Hey there. Unfortunately not that's not possible

[last cargo]

Okay thank you

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[sudden vapor]

is there a kind of tutorial for the bot?

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[graceful fiber]

You could just revoke access to the channel that contains the tickets from those users

[rustic plank]

please help me solve this problem
The_connected_wallet_is not eligible for this $NC claim
I connected the same web3 wallet to different addresses

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[old wagon]

What ticket

This is community support

[silk owl]

ik this sounds dumb but why cant i find where to make tickets like i want to create 1 like so people can do tickets

@pseudo ravine

[pseudo ravine]

Hey there. Please refer to these embeds

[silk owl]

but i want to have more then 1 ticket in 1 channel and want it to be orgenised

[raw saddle]

Everytime I try to send it to reports it keeps saying this error and I gave it permissions

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

Hey there. Could you run the /debug command in the channel

[raw saddle]

It said give you this link. https://discordapp.com/channels/509192800865353738/662692902245498910/1329181656179019898

I debug it and it told me to give you a link.

[pseudo ravine]

You can only have the emoji inside the Button Emoji field

I also recommend turning off Support Team Only and removing the roles under Allowed Roles

[rocky scarab]

i plan on getting premium, but i want to make sure i understand somethign correctly first:

i want to be able to auto-save transcripts and have the ticket channel close when clicking close, is this possible? aka ticket is opened, handled and when close is clicked, transcript is saved and the channel is deleted

to avoid piling up closed tickets, while also saving transcripts

[regal vector]

instead of confirming the solana wallet address, i confirmed the solana address of the exchange

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. Yes, you can go to the Dashboard > Transcripts > Auto Save Transcript

[rocky scarab]

and this autosaves transcripts, when "close" is clicked?

[lapis plaza]

Cómo cambio la bitget exchange que vincule por error por la bitget wallet my god😩

@humble sequoia

[pseudo ravine]

If it’s enabled and set to “Close” then yes

[finite ember]

can I make it somehow so when I close the ticket it automatically gets deleted?

[pseudo ravine]

Hey there. You can go to the Dashboard > General > Two Step Ticket >

[rocky scarab]

appreciate it!

oh also, after inviting the premium bot, im correct in thinking the "setup" gets transferred to that bot? aka dont need to re-do all settings and messages/buttons etc

[pseudo ravine]

You’ll have to re-send the panels with the gold bot, otherwise yes

[rocky scarab]

great, thanks again ^^

[finite ember]

Nope, this just closes it without confirmation, I want it automatically deleted

[pseudo ravine]

Did you disable Two Step Close instead? That seems to be what happened

[finite ember]

G, I want the ticket to have like a close button, and that button to just delete that whole channel in one click, no confirmation

[pseudo ravine]

Yes, you need to disable the Two Step Ticket

[dull dock]

How do i change the text
"Select One" Under DropDown Style

[void relic]

How can I make a ticket

[last cargo]

Something mods can use

[void relic]

@humble sequoia

[ocean hearth]

Change my wallet address

[humble sequoia]

@ocean hearth

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[signal moss]

how do u make like

multiple buttons for the tickets

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[signal moss]

lowkey confused

[indigo slate]

@humble sequoia

i added the tool to the server, but when i check dashboard it says "it looks like ticket bot isnt in any servers you own"
how do i fix this?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hello. Please refer to the Guide ^^

[indigo slate]

none of these work

i literally have every single permission in a server and it still says permission level 0

[worldly helm]

Do you have the administrator permission?

[indigo slate]

yeah

i even got the owner role, didnt help

[worldly helm]

Please check again if you have the permission

[rustic plank]

How do I contact the developers to solve the issue?

[jade topaz]

Weird question but what happens if you have tickettool premium and your discord account gets terminated, can you still log into ticket tool?

[wild hill]

Hi there. I added this tool to replace Ticketsbot (which gets shut down) and want to import my data (tickets, transcripts etc) into this bot. Is something like that posible? I couldn't find an option for it on the dashboard.

[worldly helm]

Hello there!
Nope, it is not possible.

[wild hill]

Ah alright

[jade topaz]

i wanna buy ticket tool premium with ltc how?

[worldly helm]

#🎫│make-a-ticket —> Billing

[sinful otter]

Am I able to do this with ticket tool?

I’ve tried doing it but looks like I can only attach one category to one panel.

[cursive meadow]

You have to make a multi panel, through one of the panels.

[sinful otter]

First time using this bot, any ideas on how?

Ah, I found it actually.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Please refer to guide.

[sinful otter]

I got that part already, I got a 7 day free premium but I’m unable to still access the embed privileges that the premium should have given me.

[worldly helm]

Click the button on top of your Dashboard. You'll have access to those perks then

[woven fable]

Hello, dear admin team. I've been in jail for 20 minutes, but I only got in 20 minutes ago, please get me out or I'll have to sit in there for another 53 minutes

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[woven fable]

Vibe City Europe 01 ID78
Gerrit_Kessler

Hello, dear admin team. I've been in jail for 20 minutes, but I only got in 20 minutes ago, please get me out or I'll have to sit in there for another 58 minutes

[austere forge]

You're in the wrong place

We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[jade topaz]

how to change name ticket in dashboard for example [user]-ticket instead count-ticket

[austere forge]

refer the embed below ⬇️

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

why its wont show dropdown when i send ticket to a channel

its send only panel no dropdown or create ticket

[austere forge]

Can i get the server ID /name please

[jade topaz]

wdym

[austere forge]

The name of your server / ID, so that I can access your Dashboard, to check

you can use the command $id on your server

[last cargo]

¡Hola! ¿Hay alguien que me pueda ayudar en español?

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[austere forge]

On your Dashboard > Panel configs > Dropdown - You haven't completed the Display field, which is mandatory for displaying options

[jade topaz]

ok 😭

[lofty obsidian]

Hi

Is anybody here from ecom hustlers???

[austere forge]

You're in the wrong place

We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[jade topaz]

why its show id channel instead user

ping me or reply if sm1 help

[austere forge]

what variable did you use?

[lofty obsidian]

Ok sorry

[jade topaz]

{user} this

i need like channel with user not id

[austere forge]

use the variable {ticket.user.name} instead

You're in the wrong place

We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[gaunt tusk]

Okay

[austere forge]

Can i get the server ID /name please

[jade topaz]

1245962896702439498

.

[austere forge]

on which panel do you have this error?

[jade topaz]

i was using dropdown on Vintage Community - Ticket Creation using all other pannels

[austere forge]

I see, one moment

[calm sandal]

I have an NFT project and your bot is on the server, but unfortunately every person on the server has access to the bot panel, what is the reason for this?

[austere forge]

On your Dashboard > Panel configs > Dropdown - On your first option, the emoji contains 2 spaces before the emoji, you need to remove them

[austere forge]

Can i get the server ID /name please, i check your dashboard

[jade topaz]

still not solved

[calm sandal]

Unity Hub

[jade topaz]

solved

thanks

[austere forge]

On your Dashboard > Server configs > Dashboard roles, you have selected the role verified things that I assume the your members has

[calm sandal]

thanks very much

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 740)

[austere forge]

No problem 👍

[alpine lily]

matrix panel can't connect to server problem

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[alpine lily]

matrix panel can't connect to server problem

solve this problem

[pseudo ravine]

You're in the wrong place

[alpine lily]

ohh

[amber gale]

hey, im struggling with the ticket tool bot, the subsections work for me, but not for our members, they seem to be hit with a 'permission issue' can anyone adivse me?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[last cargo]

Hello. I have formed a group that is organized into different courses, where each role has access to certain content. In addition, I have created a custom ticket for each category or course. The drawback I find is this: how can I make sure that only the person who opens a ticket and the admin can see it? I've noticed that all users with the same role to access a course can see the tickets of others in that same role.

[pseudo ravine]

Hey there. Anyone with a Support Team role for that panel will get access to the ticket

[last cargo]

I don't know if this answer answers my question: Could you explain better?

[pseudo ravine]

Who exactly are you wanting to have access to the ticket?

[last cargo]

I'll give you an example: I have a role called "Trading" for users who can only access that course. I've created a ticket that should only be visible to that role, but when it is opened, everyone with the same role can see it. I want the ticket not to be associated with any role when it is opened, so that only the user who created it can see it.

[pseudo ravine]

What's the server ID? I'll take a quick look at your dashboard

[last cargo]

Where can I find the servant ID?

[pseudo ravine]

You can run the /id command in your server

[last cargo]

1319665288622641233

[pseudo ravine]

I'm assuming you were referring to the SOPORTE TRADING panel?

[last cargo]

Actually, all the panels for each one is for each category.

[pseudo ravine]

So in this case, the only people will can access the ticket will be the server owner, anyone with the Administrator permission, anyone with the Formacion Trading role, and of course the ticket owner

[last cargo]

I want everyone who has the role to be able to open a ticket but when it is open only the user who opened it can see it, not all users with the trading role.

[pseudo ravine]

Then you should remove that role from the list

Dashboard > General > Support Team Roles

[last cargo]

ahhh, that was it 😄

[pseudo ravine]

If you would only the members with that role to open a ticket, then you can go to the Dashboard > Buttons > Create Ticket > Allowed Roles > Add the role

You should also add the @everyone role to Disabled Roles

[last cargo]

Done, solved. Thanks a lot.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1013)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[stable moat]

Hey guys. I was wondering. It is possible to make different reasons for the ticket to be opened for. Like dropdown menu in which he can selects why he needs to raise a ticket?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dusk kayak]

How to verify on the Website?

[honest blade]

Is adding images, icons and thumbnails premium only?

[pseudo ravine]

Hey there. Does this relate to the Ticket Tool Discord bot?

[pseudo ravine]

Hey there. Yep, they require premium

[solemn latch]

How can I make a role for someone who can't open tickets?

I mean so he can't open the ticket

[austere forge]

Refer the embed below ⬇️

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[solemn latch]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 741)

[austere forge]

You're welcome, I'm glad I could help!

[olive marlin]

Olá

@iron night hello

[digital dagger]

May I ask how to fix this? I don't really understand it...

[pseudo ravine]

Hey there. You need to have some characters in the description of the embed

[woven talon]

hey guys i need some help

like i cant type texts further in the ticket tool panel

[azure wolf]

I've been locked out of my server, even after buying premium. I'm the owner, have the ticket tool added, and it still says I cannot manage it. It was working previously, now it is not after buying premium, but the premium ticket icon doesn't even show up to be clicked to enable it.

I can't click to enable the regular ticket tool either at the dashboard. Every time I click 'manage' it is just home, retry, or select another server.

[jade topaz]

Hey, does anyone know how I can prevent members from closing the ticket and only allow staff?

[austere forge]

Dashboard > Panel configs > Buttons - Close ticket and enabled Support team only

[austere forge]

Can i get the server ID /name please

[austere forge]

There's a 250 character limit with the free version

[woven talon]

ah man

[jade topaz]

thank you 🙏

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 742)

[azure wolf]

name is Dragon Age: Bloodline. 1300211155335118908

[wintry tinsel]

Como é que se ativa o ticket?

[austere forge]

i see
you have selected the gold bot on your dashboard, but it doesn't seem to be on your server
you can use this link to invite on your server.

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[azure wolf]

That's exactly what it was and what I was looking for, the invite link. Thanks.

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 743)

[austere forge]

You're welcome, thanks you supporting Ticket tool

[marble oyster]

Yo

@austere forge

[mild edge]

Hello, who can I contact for GDPR-related requests?

Thanks

[pseudo ravine]

Hey there. Does this relate to the Ticket Tool Discord bot?

[mild edge]

Yes exactly

I want to ask questions about data processing done by the bot

[pseudo ravine]

What questions do you have?

[mild edge]

I wanted to know where collected data is stored

whether in the EU or outside the EU, and where if outside

[pseudo ravine]

The US

[jade topaz]

Can I have role

[pseudo ravine]

Hey there. Do you need support with the Ticket Tool Discord bot?

[jade topaz]

Yh

[mild edge]

wonderful, last question : does the hoster comply with the Data Privacy Framework ?
You can check it here : https://dataprivacyframework.gov/list

[pseudo ravine]

I'm assuming you're asking if our company is listed there?

[mild edge]

Either your company or the hoster you're using for your servers

[pseudo ravine]

Yes, our host is listed there

[mild edge]

nice, thanks a lot

[river tangle]

How should I creat for my own server tools ?

[mild edge]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1014)

[worldly helm]

Please don’t reply to the last message of a support member. Also please refer to the guide below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @mild edge (current: #357 - 1)

[mild edge]

I wish every bot support could answer as easily as you did to my questions haha

[river tangle]

How may I creat my own server ticket support tool ?

[river tangle]

Help me brother

[pseudo ravine]

You have already received help

There’s no need to keep replying to a support members latest message

[river tangle]

#🆘│community-support message

[worldly helm]

What's with this message link?

[pallid forge]

I mistakenly put a Solana address from the exchange instead of a wallet in Nodepay. Can you change that and put a wallet address? Kindly help me 🙏

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sacred nest]

Hey stitch what do i do if it shows this, ive been giving the permissions but its not working?

[pseudo ravine]

Hey there. Please don’t reply to a support members latest message for support. Just state your question/issue and someone will assist you

Could you please run the “/debug” command in the channel you’re trying to send the panel to

[outer dust]

Hello

Community-support

[deft wing]

Hii!

[chilly robin]

I had purchased a premium but accidentally left servers. I don’t have access to the premium anymore. I keep getting error when i create ticket

[obsidian monolith]

I am change my wallet address please help

[wintry tinsel]

Good morning

Guys

How to activate the ticket on 1 server?

[worldly helm]

**How to Ask for Help When an Error Occurs **

When you encounter an error, follow these steps to ask for help effectively:

1. Describe the Issue Clearly
   Explain what you’re trying to do and what’s happening instead. Avoid vague phrases like "It’s broken." Instead, say something like, "I’m trying to log in, but I keep getting a ‘Page Not Found’ error after entering my credentials."

2. Share Relevant Details
   Provide context, such as what you were doing before the error occurred and any error messages you received. Include information like:
   - What you were trying to accomplish
   - The exact steps you followed
   - Any troubleshooting steps you’ve already taken

3. Include Screenshots or Examples
   If possible, share a screenshot or copy the error message so others can see exactly what you’re experiencing. For instance: "I’ve attached a screenshot of the error message that appeared after clicking ‘Submit.’"

[worldly helm]

Hello. Please don't talk in this channel if you don't need Support regarding ticket tool.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[outer dust]

I need support

[worldly helm]

Hey, please refer to the guide above ^^

[humble sequoia]

https://nohello.net/

[wintry tinsel]

I already managed to answer, but thank you very much anyway

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 473)

[livid fog]

Hey , quick question > is the /rename function a premium feature?

[worldly helm]

Heyy! Are you talking about the cmd?

[livid fog]

yes

[worldly helm]

Then no, it isn't.

[solid sky]

/remove

[livid fog]

OK, thanks. I'll look for the reason why it doesn't work.

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 474)

[worldly helm]

What's the error message?

[cloud fiber]

Need ticket

[livid fog]

only > The application is not responding

[worldly helm]

How to Ask for Help Effectively

If something isn't working or you have a question, here's how to ask for help:

1. Be Specific: Clearly describe what you're trying to do. Instead of saying "It doesn’t work," explain what’s happening—e.g., "When I click the button, nothing happens."
2. Provide Context: Share any steps you’ve already tried and what the result was. For example, "I resent the panel, but it still doesn’t work."
3. Ask Directly: Be polite and clear about what you need, such as, "Could you help me figure out why this isn’t working?"

[worldly helm]

Please try using the /debug command

[livid fog]

the same. I probably forgot an authorization?

[worldly helm]

Give me a second

[worldly helm]

It is missing those perms

[livid fog]

ah. I'm sorry. the ticket is still from the old system. then it makes sense. thank you for your quick help anyway.

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 475)

[worldly helm]

yw

[gray matrix]

Can anyone help me

The bot is saying application didn't respond

[worldly helm]

Please try using the /debug command.

[gray matrix]

I tried

It's just saying application didn't respond

Is the bot sleeping?

[worldly helm]

Wierd, could you try doing the command again?

[gray matrix]

alright

Still the same issue

[worldly helm]

There we go. The bot is missing some permissions for that channel.

[gray matrix]

How to do it

[worldly helm]

[gray matrix]

Okay let me try and see

Which channel

[worldly helm]

The "🎟️-ᴄᴜsᴛᴏᴍ-ᴀᴄᴄᴏᴜɴᴛ-ʀᴇǫᴜᴇsᴛ" channel

[gray matrix]

Ok

Also I wanna put an embed and a big picture

How do I do it

Could you send me a video

[worldly helm]

Please elaborate a bit.

[gray matrix]

Like let me send u a ss

I'll dm you the picture

[worldly helm]

Nope, please don't. I only provide support on this server not via dms!

[gray matrix]

Ok

Like d

I want to make the ticket tool example:

Ticket Tool

Ticket support

---

Big picture over here.

---

Text:owihshsjzjiaoakka
Jsisiowwijsj

[worldly helm]

That's premium only.

[gray matrix]

Also it says if I vote I get free premium

[worldly helm]

That's not a thing anymore.

[gray matrix]

Ok

How do I change the ticket tool apperance

[worldly helm]

You can only change the name of ticket tool

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[gray matrix]

Ok

Ima try it out

[normal hinge]

Is there a list of these embeds?

[worldly helm]

Hey, yes.
Go to #🤖│bot-spam and look at the pinned messages.

[normal hinge]

Ohh I thought it was pinned I guess it changed?

[worldly helm]

What do you mean? They are pinned at #🤖│bot-spam..?

[normal hinge]

I mean like months ago it was just a list of embeds now it’s categories so it confused me ty tho

[worldly helm]

Ohh, yeah. No worries, glad i could help

[outer dust]

Can i change my linked wallet?

[obsidian monolith]

#🆘│community-support

#🆘│community-support Can i change my linked wallet?

[humble sequoia]

@outer dust @obsidian monolith

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[river tangle]

Hello

[wise current]

hello

i have issue with nodepay claim it show that i You have decided to receive your tokens via CEX.

[austere forge]

You’re in the wrong place
We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[humble sequoia]

https://nohello.net/

[worldly helm]

^^

[sweet heart]

Hey guys i need ur help i have installed ticket tool step by step but my member always get the message You dont have the permission to do this anyone knows this problem?

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[digital dagger]

What do you mean by that?

[austere forge]

Dashboard > Panel configs > Panel - EDIT PANEL MESSAGE Open embed editor and you should have a few characters in the embed description field

[devout flume]

where is my msg?

[digital dagger]

I have the same thing with an other panel and it works.

[devout flume]

i have issue with nodepay claim

[austere forge]

Can i get the server ID /name please ?

[austere forge]

You’re in the wrong place
We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[devout flume]

Where should I go?

[digital dagger]

1321770819923349504

[austere forge]

we don't know.

[austere forge]

One moment please

[austere forge]

Should be able to work, try sending the panel again via your Dashboard

[digital dagger]

It makes a channel, but no message.

[austere forge]

Ah when you opened a ticket, alright one moment please

Dashboard > Panel configs > Ticket - EDIT TICKET MESSAGE Open embed editor and you should have a few characters in the embed description field on the first embed

[digital dagger]

Look at panel ORDER. It;s the same, or? And it works...

Noo

I see

[austere forge]

On your two panels SUPPORT and ORDER there are the same things, so you must at least put characters in the field embed description

[digital dagger]

No

In support I had the image here

In order it's here.

Here

Now it should work.

Thank you!

[austere forge]

Okay perfect! 👍

[digital dagger]

Yep, works perfectly!

[cedar warren]

why i cant create more ticket in tsb bro

me sad

😭

[austere forge]

Glad it's working again!
Thanks you supporting Ticket tool

[austere forge]

You need to contact the staff on this server - there's nothing we can do

[wise shadow]

Look, I'm sending a message in the bot, it's coming but! This message is not visible to the participants of the discord channel. The message appears at the bottom only after sending it again. What do you recommend to do? I was setting up the bot.

[austere forge]

I've moved you to a ticket, please have a look at it - https://discord.com/channels/509192800865353738/1329814499263381575 🙂

[plush sun]

how do I make ticket tool send transciption of the ticket to who ever opened the ticket

[restive condor]

Hey there! 👋
Automatic DM transcripts are a premium feature

[plush sun]

Well crap thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1857)

[restive condor]

No problem!

[crude frigate]

Hello. I have a problem with the ticket bot. When I delete the ticket, it only deletes the message and does not delete the chat

[restive condor]

Hey there! 👋
Dashboard > Server Configs > Please disable Storage Mode

[crude frigate]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1858)

[restive condor]

No problem, thanks for using Ticket Tool!

[lost tree]

After closing a ticket, is there a way to automatically remove the user from the channel permissions?

[restive condor]

Hey there! 👋
The user should be removed from the ticket once closed, by default. Is that not the case?

[lost tree]

I don’t think it did. I will do another test

[restive condor]

Alrighty, let me know how it goes 👌

[lost tree]

Ohhh, it keeps them on there but the default perm is that they can’t see the channel so it automatically ‘removes their access’.

So it’s all good 👍

[restive condor]

Perfect, glad to hear!

[worthy drum]

Do you need the standard bot for the premium bot to work ?

[jade topaz]

how to see past transcripts?

like from the dashboard

[worldly helm]

you cant

[narrow ibex]

my server list doesnt update

[left mulch]

yo quick question how can i make my ticket ask questions so i get them sent when the person creates a ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above please ^
Let me know if you have any questions 🙏

[left mulch]

fire thanks

[restive condor]

No problem!

[left mulch]

yo @restive condor lowkey need help lol

yo i need help

[worldly helm]

What do you need help with?

[left mulch]

the thing up top

[worldly helm]

Please elaborate

[left mulch]

^

[worldly helm]

Yeah, with what exactly do you need help with

like which part

[left mulch]

can i dm you

[worldly helm]

No.

[left mulch]

🤦‍♂️

[restive condor]

Were you able to find the forms section on the Dashboard?

[left mulch]

does this matter

[restive condor]

Are you using all of those panels (i.e. have you sent all of them)?

You only have to create the form for the panel you're using

[left mulch]

exactly idk which one it is tbh idk why i have 3

is it there? where i do the {create form thing

[restive condor]

You don't need to include the form variables as you have already enabled the automatic embed with the form variables

[left mulch]

ok i kinda did it but why do the questions not pop up in the ticket

oh nvm

fire thank you boys i got it

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1859)

[restive condor]

No problem!

[wintry jewel]

Is this a technical support ROM?

[restive condor]

Yes

[wintry jewel]

How do I allow a specific roll to open an infinite number of tickets?

[restive condor]

Dashboard > Panel Configs > Limits > Roles that bypass open limits

[left mulch]

bruh i needa thant too😂

[empty raven]

can someone help me im trying to make the ticket x sapphire work in my server but the ticket tool doesnt send make a channel

[wintry jewel]

I can't find it(:

[restive condor]

Hey there! 👋
Did you get Sapphire to send the $new command with the user ID on a channel?

[restive condor]

Were you able to find the limits section?

[wintry jewel]

No

[empty raven]

yes

and i can screen share as i think that will be easier if u would like to do that

[restive condor]

Did you enable Command Style Ticketing on Ticket Tool?

[empty raven]

yes

[restive condor]

https://i.imgur.com/FYUyaRr.png

https://i.imgur.com/ISHqe9Z.png

[restive condor]

Did you add Sapphire's ID as a bot Ticket Tool can react to?

[empty raven]

yes

like it makes the msg in the ticket code channel

but then it doesnt make a channel for the actual ticket

[restive condor]

Can you use the /debug command via Ticket Tool in that channel please

[empty raven]

.

this right

[restive condor]

That isn't for you

[empty raven]

mb

[restive condor]

^

[empty raven]

which channel

[restive condor]

The channel Sapphire is sending the command in

[empty raven]

"The application did not respond"

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[empty raven]

ok

thanks so much

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1860)

[empty raven]

bro fr climbing the leaderboard

and now ontop

[restive condor]

No problem, glad I could help!

[wintry jewel]

👍

[weak surge]

Hello ! I would like to make 2 different places for the tickets. One for public support (support>ticket) and one for private support (coaching legion > aide noa). The problem is that when I open a ticket in “aide noa” it appears in the “support>ticket” section.

How can I separate the 2 tickets, please?

Thanks a lot!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1861)

[tropic coral]

I want to do ticket I can’t do

@iron night

[smoky sentinel]

bro what do i do

since this morning im trying everything

[ionic path]

hey there! it seems like the category you chose for new tickets to go in has reached the limit of 45 channels. you can create an overflow category from the dashboard (second category) or remove some channels/tickets from the chosen category.

[smoky sentinel]

explain it to me like as if i was a clueless 60year old grandma

[ionic path]

discord has a limit of 45 channels per category. it seems like you have reached that limit. you'll have to either delete some channels from that category, or set up a second category for new tickets to go in from the dashboard. (tickettool.xyz)

do you want me to elaborate further?

[smoky sentinel]

yes please, explain as if i was a clueless 5 year old

or even a video (if you can, if its not possible its alr)

[ionic path]

in the channel list, on the left, do you see the channel you're currently in? it's called community-support.

[smoky sentinel]

yes

ive never used discord so thats why im so confused

[ionic path]

alright. above the automated-support channel (which is above our channel) there's a text that says "help is here".

[smoky sentinel]

yes

[midnight flame]

is there a way to create a "ticket blacklist" role so people cant open tickets if they have it?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[smoky sentinel]

im supposed to be therre?

[ionic path]

that is a category. you can add specific channels to a category like the one we're currently talking in. tickets are also channels. it seems like you've created a lot of tickets and you've reached the limit.

[midnight flame]

It didn't seem to work

[restive crypt]

i have a problem please help

[midnight flame]

nvm let me test again

[ionic path]

yes, but as i see you only have one channel there. that's an issue, please wait for a support member to assist you or open a ticket for support in #🎫│make-a-ticket .

[smoky sentinel]

ill try the make a ticket thing

thanks Jim

[midnight flame]

thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1015)

[midnight flame]

worked

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[restive crypt]

i am trying to make a role that can type when someone claim ticket

[pseudo ravine]

Hey there. Is this role is a Support Team role?

[restive crypt]

@scenic plinth@atomic solstice

@lament prairie@limber portal@dark kraken

[smoky sentinel]

what do i do with this

[worldly helm]

You are already being helped. Stop pinging.

[restive crypt]

no one helped me

[worldly helm]

^^^

[glossy barn]

Hello guys so i check for permissionlevel about my members and they are -1 (Blacklisted) why, and i am 6

Just me can open tickets

[restive crypt]

i want to know that i want to make someone claim ticket and i want a spacific role that can type in ticket even if its claimed

[worldly helm]

Hey!
Dashboard --> Server Configs --> Blacklisted --> Check if you have the @everyone role in there or the member role.