🆘│community-support

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

[nova narwhal]

How can I get a ticket?

[worldly helm]

Hey, please elaborate.

I am sorry, but i am afraid that i cannot help you. Please #🎫│make-a-ticket . I'm so sorry! 🙏

[stark salmon]

Hello can someone help me when ever I try to setup my ticket tool it’s says this

[worldly helm]

Hello. Please try using the /debug command in that channel.

[stark salmon]

Ok

Do I create another channel and put the ticket in there?

[worldly helm]

The bot is missing a permission for that channel (SEND MESSAGES)

[coral yoke]

@worldly helm how can I make it where like everybody cant view other people's ticket?

[stark salmon]

How do I change

[formal crown]

why doesnt my e'custom emoji pop up

am I writing wrong

[coral yoke]

@worldly helm how can I make it where like everybody cant view other people's ticket?

[cerulean rapids]

change the perms

[coral yoke]

how?

[cerulean rapids]

I don’t really know because i’m not on the website but you can make a ticket

[coral yoke]

like which perm do I cut off

[cerulean rapids]

what perms do you have ?

to see the ticket

[coral yoke]

nvm ill look later my wifi won't load the dashboard rn

[worldly helm]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > SEND MESSAGES

[worldly helm]

Hey! any error message?

[formal crown]

it worked now ta'hanks

[stark salmon]

It works thanks bro

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 417)

[stark salmon]

Ok now how do I add the ticket,

?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

[prisma rover]

Hello, i would like to ask this. When i go into the dashboard, the server invited the bot too did not show up. Is there a reason or anything?

[lethal pine]

Its broke

[worldly helm]

Hello 🙂

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

[worldly helm]

Hey. Please elaborate.

[craggy quest]

how do i put my permission level up for the bot

[worldly helm]

Hey there! What do you mean?

[craggy quest]

my server doesnt pop up to be managed

its not on the list

[proven needle]

Sync servers

[craggy quest]

i did

didnt work

[proven needle]

I can’t do anything else to help you ig

[worldly helm]

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

[craggy quest]

this my problem?

[worldly helm]

You either need
Administrator Permission
A Dashboard role or
You need to be the owner of the server

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 14, 2024, 10:39 PM

[craggy quest]

okay got it

ill try this

[worldly helm]

Aight!

[worldly helm]

Hey! Are you talking about the Bots name?

[coral yoke]

how do I make it where everybody can't see other people's tickets

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[hollow thistle]

its late, i am dumb. I am sorry. I need sleept.

[worldly helm]

No worries, good night 😅.

[coral yoke]

do I got to delete the ticket tool then re add back to apply new changes? @worldly helm

[worldly helm]

Correct, also please do not ping for support.

[balmy bolt]

WHAT! IS! MAJOR CONFIG MISHAP

[white wadi]

/help

[worldly helm]

Hey, is this when you try to delete a panel?

If yes, it is a security measure to prevent you to delete all of your panels. Please create a new one in order to delete that one.

[humble sequoia]

@white wadi, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[analog cosmos]

when someone in my server tries to open a ticket it says they dont have permission need help

[humble sequoia]

Error: You do not have permission to use this

Blacklisted Roles

Head to your Dashboard. Proceed to Server Configs and make sure you have no role(s) selected under Blacklisted Roles.
Note that anyone with a blacklisted role cannot interact at all with Ticket Tool, for more information run $blacklist.

Buttons

Head to your Dashboard. Proceed to Panel Configs and click on Button Options. Choose the button(s) you have seen the error pop up:

• Check your Disabled roles, anyone with one of these roles can't use the button you are editing.
• Check your button is not Support team only, otherwise, only members with a Support Team Role can use this button.

Commands

Head to your Dashboard. Proceed to Command Configs and choose the command(s) you have seen the error showing up when running it:

• Check your Disabled roles.
• Check your command is not set to Support team only mode.

[slender minnow]

@analog cosmos ^

[humble sequoia]

━━ lux's inquiry has been moved to a ticket ━━

[cerulean skiff]

e

[finite sky]

Hi guys, server is not appearing on my dashboard after i'm logged in. please help urgent

[jade topaz]

Hi i cant close my ticket when i created 1 it say i didnt give the manage roles permission but i did

[lapis marlin]

#🎫│make-a-ticket

[west pumice]

Hi

I need help

why it bug ?

Where's it 🙂

[worldly helm]

Hello 🙂

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

[worldly helm]

Hello. Discord has a limit of 500 channels at once, please tell their staff to delete some tickets.

[humble sequoia]

━━ MrPandaPanda's inquiry has been moved to a ticket ━━

[summer quest]

Come faccio a far fare i ticket al bot?

[tacit sentinel]

i need help

[earnest ember]

Hi guys.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

━━ Santa's inquiry has been moved to a ticket ━━

[restive condor]

Hi there, how can I help?

[tepid compass]

Alguien me puede configurar al bot porfavor?

[restive condor]

Hola, buenos días.
No podemos configurar el bot por ti, pero aquí tienes una guía de configuración

[stark rune]

1. Invita a Ticket Tool a tu servidor

Primero querrás invitar al bot a tu servidor. Una vez el bot esté en tu servidor, puedes configurarlo en el dashboard.

2. Crear un panel

Para crear un panel deberás ir a la pestaña Panel Configs en el Dashboard.

Una vez en el dashboard, deberás dar click en Crear Panel
Ingresa el nombre del panel (Completa los demás ajustes de tu preferencia)
Haz click en Create Panel y ya estás listo para configurar el panel

Un ejemplo de como crear un panel es mostrado abajo

3. Envía el panel a un Canal

Una vez que hayas creado el panel, utiliza el botón azul Send y selecciona el canal al que quieres enviar dicho panel.

El panel no fue enviado

Utiliza el comando /debug para diagnosticar posibles problema de permisos con el bot.

[wraith river]

help me

[worldly helm]

Hello. Discord has a limit of 500 channels at once, please tell their staff to delete some tickets.

[wraith river]

@worldly helm how?

[worldly helm]

Please do not ping for support. You can dm a staff member of that server.

[vital hatch]

Support how to make a ticket?

[forest relic]

Whats this

@worldly helm

Please help

[worldly helm]

Pls try doing the /debug command

[forest relic]

@worldly helm

[worldly helm]

The bot is missing the READ CHANNEL permission for that channel.

[forest relic]

Hm

[manic heron]

Someone help me please

[forest relic]

Fixed tysm

[worldly helm]

Please try doing the /debug command

[worldly helm]

The bot is missing the SEND MESSAGES permission for that channel.

[manic heron]

And how i fix it?

[worldly helm]

You have to give the bot the permission

[manic heron]

Still the same problem

[worldly helm]

It still needs the permission

[manic heron]

How

Explain

[worldly helm]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > SEND MESSAGES

[manic heron]

Done, fixed

Tysm!

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 418)

[jade topaz]

Hello everyone, I have a question that I don't know how to solve. I once submitted a ticket to the discord server via the ticket tool, and I still have messages in my personal messages, I need to delete them, how can I do this?

[restive condor]

Hey there! Could you use the /debug command in that same channel please

[restive condor]

Hey there! So you're trying to delete that specific embed/transcript from your DMs forever?

[jade topaz]

Yes, I would like these messages to disappear.

[restive condor]

You can use the $deletedm command followed by the message link you'd like to delete in your DMs with the bot

[hollow willow]

Ich habe eine 3 bot Lobby gekauft wie komme ich rein

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[frosty monolith]

Hi does anyone know if i set up an automation to run a custom command after X time of inactivity how do i link a follow up action to close the ticket?

[obtuse star]

Hello I need help once agian

Can u help?

@worldly helm

[finite hornet]

How can I get this

Plsssss the message for create a ticket

[humble sequoia]

@obtuse star, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Hello. Please refer to the embed below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[obtuse star]

Hi

[worldly helm]

What do you need help with?

[plain jacinth]

Hello, how to setup Ticket Opening like this:

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Please refer to the embed above!

[plain jacinth]

Thanks for helping ☕

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 419)

[velvet otter]

@iron night @iron night

[chrome fjord]

does anyone know how to make tickets automatically go to a certian catagory

[jade topaz]

I need help

Bot ticket

[waxen dust]

Hey a question is it possible to add information automatically inside a started ticket for a user?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[worldly helm]

Hey.

[humble sequoia]

━━ Qwass XG's inquiry has been moved to a ticket ━━

[worldly helm]

Hey yes, please refer to the embed below.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[chrome fjord]

okay thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 420)

[frosty monolith]

Any ideas??

[restive condor]

Hey there! 👋
Apologies for the wait.

You would need to setup another automation that closes the ticket after +5 seconds from the custom command one

[frosty monolith]

Thanks for the reply

So if there is more than one automation they will play one after the other?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1787)

[mossy breach]

is it possible to read ticket info to use in custom commands?

for example if I want the ticket to be automatically renamed to include the first response in the filled form

[restive condor]

No, you should set the second automation so it takes place 5 seconds after the other one.
i.e. if one is after 1h, the other one should be after 1h 5s

[restive condor]

Hey there! 👋
You can use form variables for that. If it's the first question, you can use the variable {create.form.1} in your ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[frosty monolith]

Ah ok

The first was ‘watcher’ to see if there was a message typed in 6hrs
If not then it posts a custome command message to the ticket

So the next automation would be to close a ticket?

[mossy breach]

Is there a list of variables the bot uses? Couldn't find anything about this in the documentation

[restive condor]

Correct, another watcher that closes after 6h 5s

[frosty monolith]

Makes sense thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1788)

[restive condor]

https://docs.tickettool.xyz/dashboard/panel-configs/variables
The form ones are in the forms section specifically though, as you can barely use them for anything other than forms

[mossy breach]

thanks!

@restive condor thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1789)

[mossy breach]

:D

[empty jolt]

Good evening. My brother is crying for 20 minutes because your stuff scammed him for fr frost fury, r albino bat and lot of others he wanted to give him 17 k robux but then he scammed him . Can u maybe give him the things back or least make anything against him. I really belive that everything will ok. Thank u for everything,good night

can the other stuff write me in dm?

[worldly helm]

Hallo. Wir bieten nur support für ticket tool (Dem discord bot). Wir wissen nicht wo du hingehen sollst um dein Problem zu lösen, tut mir leid!

[empty jolt]

bro your stuff scammed my brother,u just must to do anything

[worldly helm]

Nein, wir haben niemanden gescammt. Dieser server ist ein support server für den discord bot.

[empty jolt]

ahahahahha doch habt ihr

mein bruder weint wegen euch

[worldly helm]

Nein haben wir nicht. Ich diskutiere da nicht mit dir. Du kannst gerne googlen "Ticket Tool Discord bot", dass ist ein discord bot der ein Ticket System benutzen lässt. Wir haben niemanden gescammt. Es tut mir leid das hören zu müssen.

[empty jolt]

habe ich schon aber die machen nichts

[worldly helm]

Naja, wie gesagt... wir können dir/deinem Bruder nicht weiterhelfen.

[light creek]

Someone help me with my ticket, the guy who opened it can't send a message

[worldly helm]

Hey!
Dashboard --> Panel Configs --> Permission --> Ticket Owner --> Send messages

[light creek]

It's like that but it still doesn't work

[worldly helm]

What does the user see?

[light creek]

says he doesn't have permission to write

[light creek]

look at the server in private

[worldly helm]

No, please do not send me an invite.

[light creek]

I'm sorry

[worldly helm]

Is it like that for every panel?

[light creek]

the guy can interact well and I'm just not able to write my ticket and premium

The message cannot be posted because the content is blocked on this server. The server owners can also view it.
If you can sansagem Salbe more

[worldly helm]

Please answer this

[light creek]

give this message

There is only one creation that is for the ticket

[worldly helm]

Please show me a screenshot of what you mean.

[light creek]

give this message

The message cannot be posted because the content is blocked on this server. The server owners can also view it.
If you can sansagem Salbe more

[worldly helm]

That is not something Ticket Tool causes, it is by the Discord's AutoMod feature.

[unkempt hull]

When i try to setup the bot it says "The application didnt respond"

[worldly helm]

Hey there! 👋
Please try using the /debug command in that channel.

[light creek]

Is there a way to fix it?

[unkempt hull]

Same thing happened, "the application didnt respond"

[worldly helm]

Yeah, by disabling the AutoMod.

[light creek]

how to disable this

[worldly helm]

The bot is missing that permission for that channel.

[worldly helm]

I do not know, this is not something regarding ticket tool. https://support.discord.com/hc/en-us/articles/4421269296535-AutoMod-FAQ

[waxen dust]

Thanks alot

[iron night]

Gave +1 Rep to @humble sequoia (current: #19 - 355)

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏
This server uses a reputation system, so if you think i did good, feel free to do +rep @lias1948 in #📈│reviews

[unkempt hull]

how do i give the bot that permision?

[waxen dust]

i will thanks again

[worldly helm]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > Read Channel

[zinc olive]

guys how do i see category options

[worldly helm]

Hey. Please elaborate

[light creek]

unable to disable

[zinc olive]

there is a problem with a ticket and they are saiyng that i have to spot category options and delete some channels

[worldly helm]

Please show me a screenshot of that error.

[unkempt hull]

it worked, thx

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 421)

[worldly helm]

As i said it is not a ticket tool issue.
You can file a support ticket about that here: https://support.discord.com/hc/en-us

[worldly helm]

Discord has a limit of 50 channels per category, ticket tool limits 45. Please refer to the embed below.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[zinc olive]

where can i do that thing with categories

[worldly helm]

Dashboard --> Panel Configs --> Category

[zinc olive]

thanks

it says that ticket tool isnt online in the server

so i cant do any categorie changes

[worldly helm]

What do you mean?

[zinc olive]

im gonna send you a screenshot

[worldly helm]

Sure, please send it in here.

[zinc olive]

and the server says that i cant invite

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[zinc olive]

because i dont have any permission

[worldly helm]

Please refer to this

[zinc olive]

i dont have any of these

it says 0

what can i do, i dont want to be scammed

[rose forge]

Is this supposed to happen?

[worldly helm]

You either need administrator or a dashboard role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 15, 2024, 9:00 PM

[unkempt hull]

how to make tickets that show a pop up at the begining of creating and u have to put some info in it?

[zinc olive]

i cant do that

because i cant access to my dashboard

and for that reason i cant go to that page

[worldly helm]

You have to tell the owner to do that.

[zinc olive]

how can i do that, with another ticket?

[worldly helm]

No you can just ping the owner and ask for that.

[zinc olive]

ok

there is a problem

the server says that the users are only me and ticket tool app

[unkempt hull]

how do i do that

[shadow lynx]

I made it so that my custom comands embed colour was set to something, but its still apearing as the default? Am i missing something?

[zinc olive]

so if i am alone how do i do all this?

i mean in the server

[restive condor]

Hey there! Could you screenshot where you did that please

[restive condor]

Hey there! See below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

You don't have the necessary permissions to access that server's Dashboard.

Please ask the owner for them

[zinc olive]

@restive condorso i got scammed

[restive condor]

What you're trying to do on the website is invite the bot to your own server, which isn't the case here. So what exactly seems to be the issue?

[restive condor]

Are you running the custom command yourself or is that an automation?

[shadow lynx]

automation that runs a custom command

[restive condor]

Could I get your server name or ID please

[shadow lynx]

Oh wait

Its fixed now, i had to run it myself, now the automation is using the updated version, strange

[zinc olive]

me?

[restive condor]

No

[shadow lynx]

thx tho @restive condor 🙏

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1790)

[restive condor]

No problem!

[zinc olive]

the issue is that to access the other part of the server with all that i need is blocked beacuse of a thing, too many channels, the problem is that i cant do anything because i cant do the access to my dashboard because i dont have a level, but i cant get that because there is only an another person, the ticket tool

[restive condor]

Only staff members can access the Dashboard, you have the level a non-staff member would have - 0.

The server is at its maximum capacity, reach out to server staff for them to delete channels

[zinc olive]

how do i know who the staff is

if there isnt anyone in the server

apart me and ticket tool

[restive condor]

They are most likely not online

[snow carbon]

I got banned for cross trading and I haven’t been on in like 3 weeks and yesterday I got on and every

Everything was just normal then today it said I was banned

[zinc olive]

sorry if i maybe look like an idiot to you, but how do i know when they are online, because im european and they are americans so i sleep when they up and same thing

[hallow ledge]

im pretty sure the bot is down

[dire root]

if its down thatd make sense i cant close tickets

[hallow ledge]

same here

its usually only down for a little while so just wait and it should come back soon, i hope

[white venture]

yh same

[dire root]

broken heamrt emoji ....... i will Wait for you ticet Tool ...........

[vagrant wigeon]

Seems down indeed

[restive condor]

One second

[shadow lynx]

bot aint down chat 🙏

[restive condor]

Everything seems to be working

Could you re-try please

[restive condor]

I don't know unfortunately. We are not associated with that server at all

[vagrant wigeon]

Just tried again, but can't re-open, transcript or delete at least

Getting the This interaction failed

[restive condor]

Could I get your server name or ID please

[vagrant wigeon]

Opening too btw

[vagrant wigeon]

Gold Ore Co is the name of it

[crude dagger]

Ours are not working either, premium is still active until next month. Just "Interaction has failed". Serverid: 722956243261456536 in #apply if it helps

[vagrant wigeon]

Oh 2/3 are not working
Gold Ore Co (1215233242207232040)
White Ore co (1174424762898993172)
Are not

Black Ore Co (1069381192425681017) is working still

The difference for me is, the black Ore Co, is an official community discord.

Could that matter?

[restive condor]

I've notified our developer

[restive condor]

Nope

[thick tree]

Help my bot doesnt work in the server and in the dashboard, in the dashboard it sais error: ECONNABORTED

[sterile stratus]

Is anyone else getting Interaction failed?

[autumn quiver]

it seems to be a bot issue

[thick tree]

me

[sterile stratus]

balls

okay cheers

[autumn quiver]

glad it' a bot issue and not a config one

[white venture]

sigue sin funcionar

[restive condor]

Sí, ya he notificado a nuestro dev

[white venture]

perfecto 👌🏼

[high owl]

dashboard not working '-'

[sage hound]

The whole bot is down

I can’t close, rename, nothing

[restive condor]

Interactions failing or Dashboard Timing Out?
Ticket Tool seems to be experiencing difficulties at this time on some servers.

Our developer has already been notified and is investigating the issue.
Your patience is appreciated 🙏

[grand magnet]

I can‘t set up the bot

Can anyone help ?

[high violet]

ill get this when i try to get on my own server dashboard

[spare bridge]

أنا ليش ما يشتغل التكت عندي كل ما ادخل الصفحه يقولي غلط

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[grand magnet]

Is this the problem ?

[left mulch]

i need help it keeps saying interaction failed

[grand magnet]

I can‘t set up a ticket ?

[left mulch]

and i have tired everything😓

[restive condor]

Hey there! 👋
It seems like you have enabled the premium bot but haven't invited it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There's an invite ^

[restive condor]

Please see #🆘│community-support message

[restive condor]

What exactly is the issue? Any error message?

[restive condor]

Can you try the /debug command instead

[meager blaze]

debug doesnt work either

[grand magnet]

If I try there comes the same

message

[wraith igloo]

me too.

[restive condor]

Hi there, please see #🆘│community-support message

[grand magnet]

The hole system is down

[restive condor]

Hi there, please see #🆘│community-support message

[high violet]

thx you that worked out

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1791)

[restive condor]

Not the whole system, but yes, some servers seem to be experiencing difficulties

[compact lily]

is the bot down or something?

even the websites not working

[solid stream]

Looking into it.

[rich vector]

It's down for me too

[unkempt hinge]

me too

[compact lily]

its just been stuck on this

[restive condor]

Please check the latest pin

[grand magnet]

My server is one of this right ?

[high violet]

they will fix soon probably its for most people rn

[autumn quiver]

guys the bot is down rn, they're aware of it and working on it

[grand magnet]

Until 2 hours the hole bot was ok but now I can do nothing

[restive condor]

Our developer is already addressing the issue, please be patient until a fix is implemented 👌

[civic hazel]

The Ticket Tool website did not open at all

[restive condor]

Interactions failing or Dashboard Timing Out?
Ticket Tool seems to be experiencing difficulties at this time on some servers.

Our developer has already been notified and is investigating the issue.
Your patience is appreciated 🙏

@compact lily ^

[hallow ledge]

ty ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1792)

[high violet]

everything works for me again ❤️

[compact lily]

YUH

ITS FIXED!!!

[jade topaz]

.

Excited a bit

[rain grail]

Sure ?

[hallow ledge]

not for me yet, i think some servers are slowly getting fixed while others are not

[compact lily]

FOR ME ITS FIXED

[left mulch]

nope not working

[jade topaz]

Interactions failing or Dashboard Timing Out?
Ticket Tool seems to be experiencing difficulties at this time on some servers.

Our developer has already been notified and is investigating the issue.
Your patience is appreciated 🙏

[grand magnet]

It‘s not working on my server 🥲🥲🥲

[jade topaz]

^. ^

[hallow ledge]

look above your message

[grand magnet]

…..

[solid stream]

A fix is being applied for the affected servers.

[hallow ledge]

ty!

[jade topaz]

And a lead Dev is saying it

[spare bridge]

سألتك بالله

[outer sail]

عربي زيي

[spare bridge]

اوه

[spare bridge]

منور 😂😂

[outer sail]

What's The Problem In The Bot?

[outer sail]

بنورك

[spare bridge]

حبيبي

[grand magnet]

You can‘t create Tickets

[outer sail]

Why?

[grand magnet]

Idk

[solid stream]

We had a network failure on one of our hosts, I've migrated the affected servers to a new host while I work on fixing the host. (They're starting up now)

[hallow ledge]

create, close, transcript, delete and some other issues, its getting fixed tho

[outer sail]

Ok

[grand magnet]

Thx for the information

[iron night]

Gave +1 Rep to @hallow ledge (current: #352 - 1)

[outer sail]

The Bot Online

Nice

[hallow ledge]

working for me now, thanks so much!

[solid stream]

Fully recovered

[grand magnet]

thx nice guy

[iron night]

Gave +1 Rep to @solid stream (current: #9 - 620)

[ivory hatch]

Kinda got a problem with the ticket bot won't let me close ticket or do any interaction with the bot

[restive condor]

Hey there! Could you use the /debug command in that same channel please

[ivory hatch]

I did said interaction failed

[restive condor]

Could you use it again please

[ivory hatch]

Ok

Started working again

Let me close the ticket so thanks g

Thanks disturBANce

[balmy barn]

help i got a problem with the interaction failed and the bot not showing up on my dashboard can someone help please

i did debug 2 time s and it didnt work

[restive condor]

Hey there! Ticket Tool seems to be missing the VIEW CHANNEL permission for that channel

[balmy barn]

it hs the highest role t can

its got administrator roles

[restive condor]

It's still missing the VIEW CHANNEL permission for that channel specifically

Right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > Check View Channel

[balmy barn]

and it still doesnt show up on the dashboard for some reason

[restive condor]

You do not have the necessary permissions to access that server's Dashboard

You either need administrator permissions enabled in your role, or a Dashboard role

[jade topaz]

how do i add a role to see tickets because it’s only people with admin as of now

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

Hey there! See above please ^

[jade topaz]

ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1793)

[restive condor]

No problem!

[balmy barn]

how do i add a dashboard role?

[restive condor]

You can't add a Dashboard role yourself as you don't have access, you will need to request it from someone who already has access

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 15, 2024, 11:06 PM

[jade topaz]

they still aren’t showing up

does it need to be a new ticket or smth

[restive condor]

Make sure you're testing this with a brand new ticket

[jade topaz]

how do i get the ticket bot to send a message in a channel where the open ticket thing should be

[solemn swallow]

I need help.

[humble sequoia]

User's issue has been solved in another channel.

[restive condor]

As in, a separate message to the ticket message?

[jade topaz]

yes

[restive condor]

Automated actions are a premium feature

[jade topaz]

no like this

[restive condor]

So you're trying to make that? Or send a message just underneath that?

[jade topaz]

yes

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Here's a setup guide ^

I'm assuming the bot is already in your server, so you can skip step 1

[celest warren]

Hi, how do I see the tickets that I deleted?

[restive condor]

Hey there! Did you save a transcript?

[celest warren]

It's been a year, I don't know

Can I go back and look at the tickets ?

Another one was a year ago

[restive condor]

If you deleted tickets without saving transcripts, then they're gone unfortunately

[celest warren]

Come save it in Discord or website ?

[restive condor]

On Discord

[celest warren]

I remember I could see it on the website.

[restive condor]

Nope, we have never offered that

[celest warren]

Okay thx

[balmy barn]

how can an admin give me acess to the dashboard?

like without me having administrator perms

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 16, 2024, 12:28 AM

[restive condor]

Hey there! They can give you a Dashboard role - see above ^

[still bough]

hello I need help with a recent purchase

[barren river]

Hello can i bulk delete the closed channels?

[barren river]

what does this mean?

@stark rune

[stark rune]

<:emote:1117544400113901638> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[barren river]

@solid stream

Can i delete these channels in bulk by your bot?

[solid stream]

use command /purge

[barren river]

all tickets?

can I save some ?

[solid stream]

It deletes all closed or all open.

[barren river]

I only want to delete all closed

[barren river]

This bot isn't active on this server @solid stream but its active in our server

[solid stream]

if it's not active use the /botswitcher command to select the correct bot.

you also need premium.

[barren river]

yes I use it but it still not work

[solid stream]

what's the server id?

[solid stream]

is that bot in your server?

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[barren river]

THIS IS MY server

[solid stream]

Everything is correct in that server

what seems to be the issue?

are you trying to use the premium bot?

if that's the case you can just click here:

[barren river]

yes can you enter into our server to check that

[solid stream]

Then the gold bot should be working now.

does it still say it's not active?

[barren river]

yes

still not active

@solid stream

[solid stream]

That's a permisisons issue

Likely

that's not a configs issue.

[barren river]

yes its done thanks for your help

Do you know why i create so many category here but it still need to manually added one

once the category full of the channels

@solid stream

[solid stream]

it will select the closed channels in order until they're full

Generally it's not great to leave too many channels as discord has a hard cap of 500 channels per server.

[chrome mortar]

How can I prevent the transcript from popping up and prevent regular users from saving the transcript when they close a ticket? @solid stream
The functionality I want is: only when an Admin or Community Manager closes a ticket should the option to view or save the transcript pop up.

[worldly helm]

Hi!
Dashboard —> Command Configs —> Allowed roles

Dashboard —> Panel Configs —> Buttons —> Transcript —> Allowed roles.

[humble sequoia]

ADMIN#

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[west beacon]

Hello Sir

[onyx seal]

@humble sequoia

[onyx seal]

I need you help me

[jade topaz]

What is this?

[austere forge]

Can i get the server ID / name, not a invite pls

[jade topaz]

1317674588704084019 / ☃ 2024 익산ㆍ 𝓘𝓚𝓢𝓐𝓝

Sorry, this server is a Korean server, so the name is Korean.

[austere forge]

Dashboard > Panel Configs > Buttons > Close Ticket
You can only have an emoji in the 'Button Emoji' field
Text goes in the Button Text field

[fringe shadow]

Hola buenas no puedo tirar ticket

Me an baneado sin motivo no echo nda

[waxen dust]

Can a user open two ticket?

[worldly helm]

Hi!
It depends on the limits settings.

Dashboard —> Panel Configs —> Limits

[waxen dust]

What do I need to do in here?

[worldly helm]

That is not where i told you to go.

[waxen dust]

Ah to fast, found it. Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 423)

[astral pendant]

is the bot ofline becouse when i do /setup it says the app dosent answer

[worldly helm]

hey. please try using the /debug command.

[astral pendant]

it says that is no t responding -_-

[worldly helm]

The bot is missing permissions for that channel.

[astral pendant]

what i have to do

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[drowsy girder]

Why people can see the tickets which is private?

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Please refer to the embed above

[drowsy girder]

#📌│automated-support

[slow dragon]

Como faço para abrir um ticket?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[clever sand]

مرحبا , هناك طريقه تمكنني من رؤية سجل عمليات فتح التذكرة التي فعلتها ؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

━━ Muhammad Bintang Proklamasi's inquiry has been moved to a ticket ━━

[subtle quest]

O meu mvp nem vip nem a gamepass de correr mais rápido funciona como eu resolvo?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[subtle quest]

O meu mvp nem vip nem a gamepass de correr esta funcionando

o que eu faço

[tight shard]

When?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mortal wolf]

Transaction struck

@humble sequoia @stark rune

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[somber kindle]

what i should sret http prot??

isp premium

Why can't any of the ISP Premium I purchased connect successfully?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[split badger]

i have set additional roles as cannot view channel after it is closed but the roles are still able to view it

and even delete ticket

[worldly helm]

Dashboard --> Panel Configs --> Permission --> Aditional Roles/Closed Tickets --> View channel

[worldly helm]

[worldly helm]

Did you save the settings?

[inland lynx]

How does it work?

[split badger]

i did..

[worldly helm]

Hey, what do you need help with?

[worldly helm]

Does a user with that role also have the administrator permission/the support team role?

[split badger]

no they dont

[warped notch]

hey this is gonna sound so dumb but when i go to raise a ticket it said interaction has failed idk if im doing it wrong or not i suck at discord

[austere forge]

have you tried it with new tickets? the changes are only made on new tickets

[austere forge]

Do you get an error message when you try to create a ticket?

[warped notch]

nope it just says at the bottom interaction failed

[austere forge]

Alright, can i get the server ID / name, not a invite pls

[warped notch]

i’m sorry i like never use discord how do i get the server id

[austere forge]

Before continuing, are you the owner of the server where are you trying to create a ticket or just a regular member?

[warped notch]

i pmd you 🙂

[austere forge]

It is against the rules of this server to DM staffs, so we will continue here, but from what I have read you are a regular member, so you can not do much, the only way to contact the staff of this server.

[warped notch]

okay thank you!!

[obtuse star]

Bello

Hello*

[craggy jay]

When I try to add people in the ticket, it says "Missing permissions"

[tough ice]

Does a server have to give the user who opened a ticket the transcript when asked ?

[worldly helm]

Hey there! Nope it does not have to.

[tough ice]

That seems a bit odd no?

If I request it with intentions of showcasing proof to either a project owner helping that server then how would I report the incident/problem occurred?

[worldly helm]

Well they do not have to show it to you. An advice i can give is to save the tickets in form of screenshots.

[tough ice]

Thats acceptable and true. Thank you.

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 424)

[zealous socket]

How do I get my payments reset up

[pseudo ravine]

Hey there. Does this relate to the Ticket Tool Discord bot?

[restive condor]

Hey there! Go ahead and #🎫│make-a-ticket

[split badger]

Yes I tried with new tickets but no change

[austere forge]

can you move to #🎫│make-a-ticket, a support team assist you

[north escarp]

Hi how i can fix the row of dropdown items?

[north escarp]

And how i can change the bot to the pruimum without deleting the dashboard settings

[wild spire]

thats just discord + arabic formatting sadly wakhuj

[wild spire]

You can just invite it. You’ll only have to re-send panels and make sure the bot has all correct permissions in the server again

[bitter depot]

how do i make it so only 1 role sees the ticket

bec rn its also letting the administrators see the ticket

and server owner

[worldly helm]

Hey, correct. Users that have a role with the administrator permission can see every channel same for the server owner regardless of their role.

[bitter depot]

Oh damn

[kindred pike]

Bdo

Bro

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[hushed delta]

I have a problem with the (nodepay) application. It has not opened for me for more than a week. Can you find out what the problem is? Thank you.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[kindred pike]

Bro help

[restive condor]

Please re-try once the rate limit is over

Rate limits are set by Discord, there's nothing we can do

[kindred pike]

Ok

[kindred pike]

Sure

[tardy haven]

What should I do?

[idle flint]

Check in your discord channel, was there a secondary error message?

[tardy haven]

Failed: Invalid Form Body components[0].components[0].options[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[2].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[3].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[4].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[5].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[6].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[idle flint]

So basically, check your buttons or anywhere else that you have made an edit to an emoji

[tardy haven]

Thanks.

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 332)

[indigo crag]

Why can't I withdraw my optimism token from TELO anymore

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Please stop

[ornate crescent]

Hey I am looking for a bit of help with the bot. So my problem is that every time I use /setup on the bot I get a response saying the application did not respond

[restive condor]

Hey there! Could you use the /debug command please

[floral crescent]

Just trying to help man.

Didn't see any problem with that!

[restive condor]

Neither of you are in the correct server - Please keep this channel for its intended purpose only

[ornate crescent]

In the server ?

Or in here ?

[restive condor]

In the server, same channel where you tried the setup command

[ornate crescent]

Ok thanks

Still not working

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[ornate crescent]

Ok

Thanks for your help

[sullen lance]

how do i make it so this one role can always see any tickets and talk in it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sullen lance]

how do i make it so this one role can always see any tickets and talk in it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[kindred pike]

Bro ;-;

[scenic plinth]

O servidor tem muitos tickets abertos. Você precisará esperar até que fechem alguns.

[strong rover]

.

how do i add more buttons, I looked for ages and cant figure it out

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey!!

[strong rover]

thanks bbg

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 426)

[worldly helm]

Please, lets not do that.

[strong rover]

you a women?

if so, im so sorry

its just bro to bro

giving you respect man 💯💯

[worldly helm]

Ahh well if you don‘t even know the gender of the person you shouldn‘t just call them something like that. "Thanks" is enough.

[strong rover]

mb bro

[feral heart]

Heya how can I turn on the dropdown selections on panels and turn off the default reaction to create tickets? I tried to turn the default "create a ticket by reacting with" but I don't know how and I want to change it to the dropdown one

[silent basin]

i am merging a server with one that already has premium.. i just did a yearly sub and paid through your website how do i request a refund?

920560694468943872

^ server ID

[torn forge]

How can I report here because I'm muted until January 16, 2025, but I'm not doing anything that I know I'll report and I can't see who reported me and there's nothing to report.

[tiny grotto]

how does one make a ticket in the blox fruits discord? I can't figure it out

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

Hey there. Please #🎫│make-a-ticket

[feral heart]

I turned the enable select style on but it didn't change anything

[pseudo ravine]

Did you re-send the panel?

[feral heart]

I just did it now, it's fixed now. Last time I did it, it didn't work

Also one thing

Is it possible to create multiple tickets in one panel?

[pseudo ravine]

Are you asking about a member being able to open multiple tickets from the same panel?

[feral heart]

Yeah

[pseudo ravine]

You can go to the Dashboard > Limits > Tickets Open > Open Tickets each user

[daring tide]

hey is there a away to make it when someone opens a ticket they get a role

[obtuse ether]

Solution please?

[sudden pivot]

Hello! I created a panel for verifying new members- the idea is, when new people join, they open a ticket, Have to get verified by staff, and then they will get access to the rest of the discord if they pass verification. The problem is, nobody that opened a ticket to get verified was able to see the ticket message- can you help?

[nimble turtle]

How do I create a ticket panel such that when a user reacts with the button it comes up with a field that the user can fill out with the reason for opening the ticket, that is then placed in the embed? Is this a premium only feature?

As in such

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Hey!!

[humble sequoia]

━━ Elion507's inquiry has been moved to a ticket ━━

[dull ice]

Who is the founder of Ticket Tool?

[austere forge]

The Team Lead on the right

[obtuse ether]

@austere forge

[worldly helm]

Hii.
Please click on DIRECT LINK to generate a new link. That works

[obtuse ether]

I just have the URL :(((

[worldly helm]

you‘ll have to update it, otherwise it doesn‘t work.

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[daring tide]

hey is there a away to make it when someone opens a ticket they get a role

[worldly helm]

Heyy!
Dashboard —> Panel Configs —> Ticket —> Opened roles upon opening

Premium only

[daring tide]

how much is premium?

[worldly helm]

$8 per month. See perks below

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[daring tide]

i see

is the bot open source?

[worldly helm]

No it is not open source.

[olive kite]

How do I open a ticket in the blox fruits discord server?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rancid willow]

How do I change the preview does it take premium?

[worldly helm]

Hey. What preview?

[rancid willow]

Can u come DM?

[worldly helm]

Nope. I don‘t provide support via dms

[jade topaz]

hello

i have link of a transcript it got expired i want file of that transcript pls give me its very important

is it possible

@worldly helm

[austere forge]

Unfortunately, no. We do not store transcripts for privacy reasons, ensure you save the HTML file instead of the link in the future

[jade topaz]

brother i didn't know that links get expire and now its my 100$ loss if i don't get the file, pls provide the file pls i have transcript link

[austere forge]

I'm sorry to hear that, but as I said, we don't store any transcripts, so it won't be possible.

[jade topaz]

is there any way to see the chats via link if it shows invalid request as its very important

[austere forge]

No, because once again we do not store any transcripts of the tickets that were created for each server.

Sorry for that

[vagrant goblet]

Hi guys, have a question. I have set up the Ticket Tool bot in the server and it is working for me as the owner. Just my members are getting the message "You dont have permission to use this"
What setting could be the problem?

[split badger]

i want to add multiple panels but some panels arent even visible in the dashboard for them to be added

[worldly helm]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard ⬇️ ⬇️

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.
Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.
Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[worldly helm]

Hey, please use the button.

[strong rover]

is it possible to change the "ticket" to something else in the channel which was created?

[worldly helm]

Hey! Simply just use the /rename button.
Doing it automatic is a premium feature.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[strong rover]

premium only :(

but thanks again Mr Lias

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 428)

[worldly helm]

No worries, glad i could help

[spark storm]

How can I generate ticket for my withdrawal issue

[red spoke]

@spark storm inbox me

[spark storm]

@red spoke @red spoke

[solar river]

can you change this with premium

[spark storm]

How to create ticket here

@humble sequoia

[worldly helm]

Hey.. it is not possible in general.

[worldly helm]

#🎫│make-a-ticket

[worldly helm]

Hey, do u need help regarding ticket tool.

[spark storm]

How to create ticket here

No one is responding

[minor halo]

hellow what this problem

[solar river]

Alright. And can you remove the embed at the top?

[worldly helm]

Do you mean the <Server-Info> etc?

[worldly helm]

I just told you, u can make a ticket there —> ( #🎫│make-a-ticket )

[vagrant goblet]

thx the role was blacklisted lol

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 429)

[little flame]

I activated the trial but I can't use any premium commands

[worldly helm]

Hey. Any error messages?

[little flame]

I can't select an option even though it's active

[worldly helm]

Please use the button on top of your dashboard. Then try again

Lets not send random links/nor talk in this channel if it isnt regarding Ticket Tool.

[arctic marsh]

Hi, I'm not able to see Josh trade and other menu tabs today? Why?

[worldly helm]

Hey, you are in the wrong server.

[arctic marsh]

What you mean?

[worldly helm]

We only provide support for the ticket tool discord bot.

[charred cobalt]

For some reason ticket tool says it doesn’t have permission to view or send in the channel but it has an admin role I’m very confused

[worldly helm]

Heyyy 👋
Does the "admin" role have the "Administrator" permission?

[charred cobalt]

Yea it does have that permission set

I just made a new server I’m setting up never had this problem before

[worldly helm]

Please try using the /debug command in the channel you are trying to send the panel to.

[charred cobalt]

Okay

[worldly helm]

Okay seems like it has all the permissions for the bot. Did you buy/activate the trail of premium?

[charred cobalt]

No I’ve never had the premium of this bot

Or trial

[worldly helm]

Could you please send a screenshot of this please?

[worldly helm]

Of this side now please.

[charred cobalt]

Sorry was that not the slide I just sent ?

[worldly helm]

I am talking about all the different selections there.
The same screenshot is enough. (Of your server)

[charred cobalt]

Like This ?

[worldly helm]

Correct thanks. I but i don't have access to your Dashboard --> Please #🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[little flame]

How do I make it say their name on a ticket

[worldly helm]

Hey there! 👋
Of the ticket owner?

[little flame]

Yes

[worldly helm]

You can use the {ticket.user.name} variable in your ticket message.
https://docs.tickettool.xyz/dashboard/panel-configs/variables <-- It's always useful to take a look at the docs.

[little flame]

Ok thanks

[coarse tartan]

how to edit a sent ticket msg?

[worldly helm]

Hey. Do you mean the embed?

[coarse tartan]

yep

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Please refer to this guide

[coarse tartan]

its a dropdown msg

[worldly helm]

It doesn't matter.

[coarse tartan]

ok

like i added another panel to my ticket and i dont want to resend the message

[worldly helm]

You can just update the panel.
So sorry for the late reply!

[coarse tartan]

ok thanks

[brave oxide]

Hey all, I have admin/super admin permissions in my server, successfully invited and set up a ticket tool channel but when I go to the dashboard at tickettool.xyz/dashboard, I don't see this particular server in the list. It doesn't show up in the "with ticket tool" or the "without ticket tool" list, it's just not there

Anyone have an immediate idea what the issue might be?

[pseudo grail]

hey everyone ! would you guys know how to reset my tickets on my server ( without deleting the channels of course ) ?

[restive condor]

Hey there! 👋
Please ensure you have actual administrator permissions enabled in your role settings. Role names don't mean anything

[restive condor]

Hey there! As in, reset the ticket count (number)?

[pseudo grail]

yes exactly !

because people spammed the tickets on my server now the count is really messed up

and i wanted to reset everything to start from scratch

[brave oxide]

Thanks I'll give that a shot 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1795)

[pseudo grail]

but without deleting the channels

[restive condor]

You can use the ''SET COUNT'' button on the Dashboard, and set the count to whatever you'd like 😄

[pseudo grail]

so i put everything to 1 and it should be reset ?

0

[restive condor]

0

[pseudo grail]

thank you it worked but i had to delete every ticket first !

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1796)

[hushed forum]

i need support badly

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[hushed forum]

am unable to buy any coins as it keeps saying spaming

how can i even open a ticket this is frustrating

[hushed forum]

?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sudden pivot]

Can anyone help me edit this ticket message ^ I tried to edit it, but still shows up the same

How it should look ^

[pseudo ravine]

Hey there. You’ll need to resend the panel after changing it on the dashboard

[sudden pivot]

How does one resend it?

[pseudo ravine]

The same way you sent it the first time

[cursive siren]

Hello All, Is there any way to utilise a "switch panel" within the ticket tool? So we can change the category for a ticket?

[humble sequoia]

━━ Hank's inquiry has been moved to a ticket ━━

[fleet mulch]

je comprend pas pourquoi sa fonctionne pas

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[sacred wagon]

How To Change The Ticket Creation Text, Like By Default Is ticket-001 and i want to rename it when user create it so its will be create with different name like support-001

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[feral heart]

So I have a problem, when I try to select a panel for this one it says "no result found" even though I have like two panels in my server, it worked for the other two items but for this the panels won't show up

[feral heart]

@mystic wadi

[dark kraken]

Hey there, you can’t choose the same panel more than once

[mental needle]

hello, who should i contact regarding cashback, accidentally acquired access to «social wealth»?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[old oxide]

When I try to send the panel message, TicketTool sends on the Channel > Error: Missing Permissions as a message
On the website it shows Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

However, TicketTool has the following permissions on the channel (Both user & Role): View Channel, Send Messages, Add Reactions, Use External Emojis, Mention everyone, here and all roles, Read message history
as well as Manage Channels on the category
Those permissions are on top of the default one when adding the bot

Does anyone know what permission I'm missing?

[worldly helm]

Hey. You can use the /debug command to check what perms you‘re missing.

[old oxide]

It's links, ty

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 430)

[high zenith]

hello，Is there a way to bulk export the contents of my saved orders so that I can use a crawler to find some records?

[worldly helm]

Sup!
Are you sure this is regarding Ticket Tool?

[high zenith]

yes

here is my ticket tool

[austere forge]

the only csv export option we have right now is the claimed users leaderboard in statistics on your Dashboard
You can also save a HTML file with all the contents of the tickets so you can access them later to classify them

[silent leaf]

is this a discord issue or? ive been trying for awhile 💔

[high zenith]

Okay, thank you, I found it. Are the records that were deleted before being saved also included? If not, is there any way to retrieve them?

[austere forge]

Unfortunately, if they've been deleted, there's no way to retrieve them

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[high zenith]

Is it possible to set up automatic saving?

[austere forge]

for transcript yep, but it's a premium feature

[high zenith]

OK, thanks for the answer.

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #7 - 709)

[feral heart]

How about premium version?

[worldly helm]

Hey, nope. Still not possible.
You need an own panel for every dropdown option/button you want.

[worldly helm]

Hey, please try doing the /debug command in the channel you are tryning to send the panel to.

[lapis monolith]

anyone else having issues?

[past crane]

Yeah

[tulip vector]

yes having the same issue, cant save transcript, reopen a ticket, etc

[lapis monolith]

must be down

[jade topaz]

my bot is offline !

help

[worldly helm]

Please kick and reinvite it.

@lapis monolith @past crane @tulip vector
Hey guys, please try using the /debug command.

[jade topaz]

but then everything I've done is gone

[worldly helm]

Nope, the settings are saved on the Dashboard.

[jade topaz]

ok

[thorny finch]

bot down ?

[past crane]

"The application did not respond" 😭
Looks like the bot is offline for us as well will se if kicking works

[worldly helm]

Ticket Tool
It seems like Ticket Tool has an outage in some servers. Please stay calm and wait till the developer fixes this issue.
For more always check #📣│bot-news

[velvet crystal]

how do you modify the naming scheme for ticket panels? like if i wanted tickets in a certain panel to say “questions-####” instead of “ticket-####”, how do i modify that, if possible?

[worldly helm]

Hey, please refer to the embed below. Premium only feature Please note ticket tool might have an outage on your server.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[velvet crystal]

Oh alright

And autosaving transcripts is premium only too?

[worldly helm]

Correct.

[jade topaz]

bot down?

[worldly helm]

@jade topaz

[jade topaz]

ok!

[scenic plinth]

@jade topaz @past crane Is it still showing offline?

[thorny finch]

yea

[past crane]

Yeah

[jade topaz]

yeah

[scenic plinth]

Can you provide your server IDs please

[loud tiger]

Yes

[scenic plinth]

Or names

[thorny finch]

1306473977061052416

[loud tiger]

912131564534628402

[scenic plinth]

Thanks

[lapis monolith]

Tried this didn’t work, reason why I had ask bc it said bot was down

[round tulip]

943903226338615326 as well

[jade topaz]

1318250393595285584

@scenic plinth

[north escarp]

Hi can i add two transcript channels??

[past crane]

Rocket League Help
629328985964281856

[worldly helm]

Hey! Please elaborate.

[north escarp]

And deferent message

[scenic plinth]

I've gone ahead and informed our development team. It seems to be a rather small partial outage affecting a few servers that I am unable to do anything about directly.

[north escarp]

I need two transcript channels for my server and a deferent messages

[inner hemlock]

972088938607034408 As well

[inner hemlock]

ahh i see. Thanks for the information

[worldly helm]

You can only use the /transcript command to do that, for the option choose a channel.

[north escarp]

Hmmm

[minor halo]

and the bot here in this server

[loud tiger]

Yea, bot doesn't show up in our Dash even though it's there too.

[worldly helm]

Please check this message: #🆘│community-support message

[minor halo]

ohhh bot offline?

[viral echo]

1198682953362964572

[loud tiger]

Yea they're working on it

[north escarp]

Is there a unclaim button that i can add and how i can unclaim

Hi what is that

How i can fix it

System failures

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

hey!

[languid oxide]

why is the bot offline?

[scenic plinth]

Our development team is aware of it and actively working on it. It's a partial service issue, shouldn't be too long. Please be patient as we work to resolve the issue 🙂

[loud tiger]

W

[languid oxide]

alright thanks

[modest galleon]

I’ve added the bot in my server but on the dashboard it’s still showing I haven’t invited it.

[worldly helm]

Ticket Tool
It seems like Ticket Tool has an outage in some servers. Please stay calm and wait till the developer fixes this issue.
For more always check #📣│bot-news

[modest galleon]

Thanks

[north escarp]

Hi i wanna remove the direct link button and the html download

[proven blade]

hey

bot offline in my server

why?

[north escarp]

Or can i make everyone permission that can get the direct link and the html

[worldly helm]

Hey! You can't do that.

[worldly helm]

Ticket Tool
It seems like Ticket Tool has an outage in some servers. Please stay calm and wait till the developer fixes this issue.
For more always check #📣│bot-news

[north escarp]

Whyyyy

[pine cliff]

Bug, they are solving

[viral echo]

bot is back online for me

[worldly helm]

Because you need these buttons to access the transcript.

[frigid nova]

mine is still having issues

like any new tickets work but any old tickets are not working how would i fix?

[worldly helm]

Hey! What is the error message?

[frigid nova]

no error message

just doesnt do anything now like the bot is not in my old tickets anymore but it is in my new ones

[past crane]

Mine is doing that as well but I just assumed it's because we kicked and re-invited.

[frigid nova]

i would think so. im just adding the bot back to old tickets and its working

[worldly helm]

How exactly isn't the bot doing anything?

[frigid nova]

Because its not in my old channel so if i hit close ticket it doesnt register as bot is not in the ticket anymore

had to re add the bot into each ticket other than new ones today

[worldly helm]

You could give the bot administrator so u dont have to add the bot to every ticket.

[inland lynx]

I didn't understand the example

How does it work?

[worldly helm]

Hey!
If you wanna get started with Regex https://regex101.com/ would be the best.

[inland lynx]

I already know it but I don't understand the example in the screenshot

[worldly helm]

What exactly dont you understand?

[inland lynx]

I'm referring to the checkbox to tick

I just now read your message regarding the question I asked the user above

[frosty tapir]

guys i can’t get a ticket to appeal my ban for smt i didn’t do it keeps saying it’s to fast or smt can someone help

[inland lynx]

Regarding the last question I don't understand where and how the group correspondences are set

[worldly helm]

Hey, we only provide support for ticket tool itself, sorry.

[frosty tapir]

okey

[worldly helm]

I don't have much knowledge on it aswell, sorry 😅
Please #🎫│make-a-ticket

[sonic grove]

The channel names aren't shown to me correctly when I'm on the ticket page to set them up. What can I do? I hope that's spelled correctly. I can't speak English. I can only speak German

[worldly helm]

Moin! Was genau meinst du?

[sonic grove]

ich kann die kanal namen nicht sehen wenn ich dort einen einstellen möchte wie auf dem bild

[worldly helm]

Bei welcher einstellung ist das?

also wo ist das aufm dashboard

[sonic grove]

wenn ich was unter befehle configs einstellen möchte

[worldly helm]

Klicke mal auf den knopf. (Rot markiert)

[balmy barn]

can someone help me please

[sonic grove]

ok das hat einmal funktioniert danach nicht mehr

[worldly helm]

Hey! Not if you didn't save the transcript.

[worldly helm]

Sup. Please try using the /debug command in the transcript channel.

[worldly helm]

Was meinst du?

[plush oasis]

Hey

[marble palm]

is broken not using for tsb

[sonic grove]

also ich konnte eine sache einstellen nach dem ich es aktualisiert habe aber jetzt geht es nicht mehr

[worldly helm]

Heyy! 👋
That server has been rate limited by Discord for an excessive amount of tickets created within 24h.

Please reach out to server staff so they switch to threads instead of channels, or try again tomorrow.

[worldly helm]

Kannst du bitte ein ticket erstellen?
⬇️

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[analog cradle]

is there a way to mass delete tickets?

[shadow lynx]

/purge

[hallow gate]

Having a hard time even having the ticket making/selection box show on my Tickets category.

is there a step-by-step guide?

[worldly helm]

Hey, what do you mean selection box? The dropdown menu?

[hallow gate]

YES

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Please refer to this guide

[hallow gate]

Thank you!!

[iron night]

Gave +1 Rep to @worldly helm (current: #13 - 432)

[cedar sequoia]

if my friend has Ticket Tool Premium can he share it ?

[worldly helm]

Hey!
Nope that is not possible.

[frosty monolith]

Hello all

I set up ‘limits’ so that an out of hours message should show when support is closed
Does it show during highlighted squares or no highlighted squares?

[restive condor]

Hey there! Green/highlighted times is when support will be opened. The closed message will show for the unselected times

[frosty monolith]

Ah i had wrong way round 😅
Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1797)

[restive condor]

No worries!

[full narwhal]

Hi,I seem to be having authentication problems anyone advise please