🆘│community-support

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏
This server uses a reputation system, so if you think i did good, feel free to do +rep @lias1948 in #📈│reviews

[arctic mason]

Hi all. I'm just trying to set up Ticket Tool for a second server. The setup has been going fine until this morning when I am trying to access the dashboard for the second server and it's saying "You don't have access to this server." - I am the owner of the server and as far as I can tell nothing has changed. Initially it started just timing out and now I cant get in. The dashboard for the first server still works fine.

Any ideas?

[worldly helm]

Hey, do you use the premium or normal bot?

[arctic mason]

Premium subscription, but white normal bot invited to both

2x premium subs

[sand cave]

how can i change the text if i open the ticket not the title the embed text

[knotty zealot]

Help me plis

I can't create a ticket from my phone or laptop, even though I'm the server owner

@lament prairie

Ok

[sleek marsh]

can someone help em setup the tickets ai in my server

[rugged pollen]

@humble sequoia

[jade topaz]

Means I want to copy the pannel of a server same as it as they have 13 pannel and I have adminstration power also can I copy them?

[worldly helm]

Sorry for the late reply, please use /botswitcher.

[worldly helm]

Hey. Please refer to the embed below.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Hey, what is the error message???

[worldly helm]

Hey. Please refer to the guide below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey. Please elaborate.

[jade topaz]

What?

[torn herald]

My account is banned, Can someone let me know how to activate my account

My Desitorrents account is banned, Can someone let me know how to activate my account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shell pewter]

Hey i wanted to ask how can i add so a specific role can view the tickets and answer to them like a support role

[sleek marsh]

i invited him and did everything but the problem is that it says that it isnt in the server

it isnt my server tho

but i have the roll that cna do everything

[humble sequoia]

━━ sasha LOOK AT BIO's inquiry has been moved to a ticket ━━

[austere forge]

Please double check your server audit log. A security bot may be kicking it

[sleek marsh]

his litrelly the only bot

[austere forge]

well, it has to be on your server

[hushed knoll]

An admin told me to die when I asked for my key

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[twilit cobalt]

My issue id not solved

[near viper]

dont worry i got it fixed thanks for your help

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1758)

[kind mason]

hi guys so i made my ticket bot to have 2 different categories purchase and support but i want to make it when someone opens a support ticket the ticket to go to the support tickets category how i can do that

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

see above, you need do this for each of your panels

[kind mason]

its not working

[austere forge]

what's wrong ?

[kind mason]

it doesnt go to the category

[austere forge]

Can i get the server ID / name, not a invite pls

[kind mason]

its working

the bot was missing perms

[austere forge]

Ah, perfect 👍
Glad it worked

[languid mirage]

Hi team! The same problem has recurred. Closed tickets are moving to the closed category. I checked the debug prompt and all permissions check out

[worldly helm]

Hey, what exactly isn't working?

[languid mirage]

when I close tickets they aren't vacating to the closed category

creating too much cluttler in the open category

[worldly helm]

Does the category have 45 close tickets in it already?

[languid mirage]

I made a new one, so it has less than that

[ruby rivet]

Can someone help?

When i want to set up the bot

[worldly helm]

Okay, can you try giving the bot administrator permission (Just for testing)

[ruby rivet]

It didn’t set

[worldly helm]

Hey, please try using the /debug command.

[ruby rivet]

I will

[ruby rivet]

No thing change

I kicked the bot because i think this a lag

[worldly helm]

The bot is missing permissions. (SEND MESSAGES)

[ruby rivet]

But i try for 2weeks

[worldly helm]

It's not it just doesn't have all the permission it needs.

[ruby rivet]

Also nothing change

[worldly helm]

Click on authorize.

[ruby rivet]

I click

And still didn’t respond

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

[sleek marsh]

im not the owner but

i can do its commands

and i ahve the roll to do everythihng

[austere forge]

for fast support pls use #🎫│make-a-ticket, a support team will be there to help you

[rigid pollen]

hey there i know its probly somthing stupid but my moderators and admins can not see a ticket once its created any advice on fixing that

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Hello. Please refer to the embed above

[split kestrel]

Hello. My bro with everyone role can't create the ticket. How to fix it

[spark creek]

https://discord.com/channels/509192800865353738/571706435449257997

[proven drum]

i wanna add a field like "Ticket Claimed By" where itll show who had claimed the ticket, how can i do this?

[covert swallow]

{claim.user} should work

[slim harbor]

Does anyone know how to take the create a ticket thing

It keeps popping up

Also It doesn’t work for customers.

[worldly helm]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard ⬇️ ⬇️

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.
Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.
Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[worldly helm]

Dashboard—> Panel Configs —> Attached Panels —> Remove the panel where the Button is shown

[slim harbor]

Do I add support team there…

[worldly helm]

Nope.
Dashboard —> Panel Configs —> General —> Support Team

[slim harbor]

What happened to your rank btw

[worldly helm]

Correct.

[slim harbor]

It’s been like that tho.

I didn’t change It, it’s been like that.

[worldly helm]

What‘s wrong with it? Btw go to Dashboard —> Panel Configs —> Buttons —> Create ticket —> Check allowed roles, support team only and disabled roles.

[slim harbor]

Like this?

Sorry for being annoying btw

[slim harbor]

Oh nvm I thought staff members like have a support team role

[worldly helm]

See, only the support team can create Tickets

[slim harbor]

?

Do I disable It..

[worldly helm]

Correct.

[slim harbor]

😭

It did double 😔

[worldly helm]

Dashboard --> Panel --> Attached Panels --> Remove the panel you are on from the list

[slim harbor]

Wait I lost the panel ID

I tried all the panels and It won’t show up 😱

😭 ****

[wise latch]

With the current functionality of the bot is possible to do something like this?

Bot shows Prompt where the user needs to enter a "password" -> Ticket gets made if its the right "password" / "keyword"

I need something like that so we make our users read the FAQ which will give them the keyword to make a ticket if the FAQ didnt help them (to avoid tickets that could of been easily resolved by an FAQ)

[wise latch]

If its not possible I can probably do something using roles

[pseudo ravine]

Hey there. Unfortunately this isn't possible

[wise latch]

Yeah I can probably manually make something like this with roles and the premium version of the bot, still thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 893)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1760)

[spice pivot]

Is there any way to change the profile picture of the Premium Bot?

[pseudo ravine]

Hey there. Unfortunately this isn't possible

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[spice pivot]

Work faster 🥹 😅

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[jade topaz]

Can i pay with crypto ?

[restive condor]

Hi there, yes -> #🎫│make-a-ticket

[strong hare]

how do i fix this

i already gave him owner role and turned on everything on the everyone role

[slim harbor]

I think you need to change his Channel perms

Not his rank lol

I’m not 100% so #🎫│make-a-ticket

[humble sequoia]

━━ finn's inquiry has been moved to a ticket ━━

[night burrow]

#🎫│make-a-ticket

[tawny cove]

how do i get this ticket bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive trellis]

I need help.

Who can help me?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive trellis]

Okay, the problem is that i dont see the servers i want the bot to manage.

I can only see old ones.Which is not in use.

[wild spire]

can you

• check if Ticket Tool is present in those servers?
• Did you try the sync button on the dashboard?

[restive trellis]

Yes i checked both.

Wait, the bot is not in any of those others but the bot tells me i can manage one of the servers which is not there.

As i added the bot there.

[wild spire]

and you synced?

[restive trellis]

It doesnt work

[wild spire]

do $level in one of the servers you’re supposed to see?

[restive trellis]

Okay. 2 sec

Doesnt work still

And i gave the bot Admin aswell.

[wild spire]

can you tell me what it says?

[restive trellis]

It doesnt say anything.

[wild spire]

server ID?

[restive trellis]

Okay 2 sec

1314298969584701481

[wild spire]

do /debug in any channel in that server please

make sure TT has send message permissions there btw

[restive trellis]

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵
✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History
Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵
✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History
Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
Channel name:
「💬」𝐂𝐡𝐚𝐭
Channel ID:
1314298970998181916
Channel Count:
45/500 4/50
Server name:
Visual Designs
Server ID:
1314298969584701481
Using v2:
false
User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
User name:
gjester0101_roblox13#0
User ID:
1227581344188596240
Permission Level:
4 - Guild Administrator ()
Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
Prefix:
$
Premium Status:
Free - []
Current shard:
2
API Latency:
98

So?

[wild spire]

okay. Then i suggest reloading your dashboard by logging out and back in and/or trying a different browser.

[restive trellis]

Okay.

Thanks.

[wild spire]

no worries, lmk if it worked

[restive trellis]

Thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire (current: #21 - 324)

[restive trellis]

It worked.

Thanks.

[wild spire]

a3fwan

[tawny tundra]

this is a out topic but can anyone here help me , why is this random bot sending these random stuff in my server? i didnt invite him, how can i block these msg

[worldly helm]

Hey, we don't know as we only provide support for ticket tool. You could view your audit logs to check who added the bot.

[next moon]

يبوي وين العرب؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

[next moon]

Nobody answers me

[empty crown]

Hello any ETA once the outage be fixed?

[restive condor]

Hi there! There isn't an outage. Could I get your server ID

[empty crown]

Oh sure one sec

988900577922678784

[restive condor]

It seems like your premium subscription has expire

[empty crown]

Uhhhh damn thanks!

[swift spear]

Bonjour je cherche de l'aide j'aimerai faire en sorte que dès que un de mes membres a un rôle spécifique il ne peut pas ouvrir de ticket c'est possible ?

Hello, I am looking for help. I would like to make it so that as soon as one of my members has a specific role, he cannot open a ticket. Is this possible?

( me ping
Ping me)

[worldly helm]

Hey.
Dashboard—> Server Configs —> Blacklisted roles

@swift spear ^^

[swift spear]

Oh okay I do that after

[lone bloom]

Hey I got a question, can I make the bot to send questions for a application when the open a ticket?

[worldly helm]

Hey you could use the forms feature, you can only add upto 5 questions though. If you need to ask more than 5 just put them into the ticket message.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[quaint drum]

Hello i bought a car with my coin and I can’t find it anywhere what should I do

[worldly helm]

Hey, you are in the wrong server. We only provide support for ticket tool

[modest scarab]

Is there a way you can rename and put a new profile picture for the premium ticket bot?

[restive condor]

Hey there! Not at this time sadly

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[quiet fossil]

Hello guys, can the ticket tool do a dropdown within the dropdown?

[worldly helm]

Hey, what exactly do you mean?

[pseudo ravine]

Let's not

[quiet fossil]

There's a dropdown within a dropdown like

for example

title

Bug issue

• account bug
• etc.

General support

• etc
• etc

[worldly helm]

That is not possible with ticket tool.

[quiet fossil]

I see, thank you.

[kind quartz]

how get voucer code pls

[worldly helm]

Hey, you're in the wrong server.

[quick hearth]

How to remove my card from auto charges for reelbuilder?

[worldly helm]

You're in the wrong server.

[zealous adder]

how to use this

[restive condor]

Hi there, what exactly are you trying to do?

[zealous adder]

so i wanna create a message in my roles channel thats interactable so people can make tickets with it

but whenever i use any commands the application doesnt respond

looking for some steps on how you set up this bot?

[restive condor]

Ticket Tool is most likely missing permission for that channel. Could you use the /debug command please

[zealous adder]

debug does not respond

gave it all the perms it needs

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[zealous adder]

oh ah

thanks

ill see if it works now

[zealous adder]

im not seeing my channel for the panel to go in

is it because its an announcement channel?

[restive condor]

No, you most likely have more channels than a dropdown menu can show. Try sending it from the Dashboard please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[zealous adder]

ok i did it

thanks for your support

[hazy pulsar]

yo how to make my bot have questions when opneing a ticket

[humble remnant]

I’m trying to transfer my premium ticket tool to another server. I’ve transferred the subscription but I’m not recalling how to add the premium version of the bot to the new server. Help?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hi there! See above please ^

[humble remnant]

Thank you.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1762)

[restive condor]

Hey there! See below please

[hazy pulsar]

what abt me

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[hazy pulsar]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1763)

[silver trench]

My season 1 earning points zero showing anybody know whats the problem

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

how do i link a ticket panel to a differnt ticket pannel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey,

[jade topaz]

where do i find that?

[worldly helm]

Dashboard —> Panel Configs —> Panels

[north escarp]

Hello i Buyed a premium in my bot so i wanna know the features

[restive condor]

Hey there! See below please

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[quasi path]

Hi, is it possible to give a role to the user when the ticket is created?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Ticket > ``Ticket Opened Roles`

[wild ermine]

bot isn't responding to any commands

[worldly helm]

Hey there! Please try using the /debug command in that channel.

[wild ermine]

the bot is online though

doesn't respond to text commands either

[worldly helm]

Hmm. No debug log is comming thru, could you try using the /debug command with the premium bot? (If you have it)

[wild ermine]

only have regular

[worldly helm]

Okay. Please kick and reinvite the bot again.

[wild ermine]

would that mess up my settings?

i have a panel set up along with archives and stuff

[worldly helm]

It doesn't. All settings are saved on the Dashboard.
You can invite it via this link https://tickettool.xyz/invite

[wild ermine]

still not responding

has all perms

[pseudo ravine]

What's the server ID?

[wild ermine]

1264276349728591992

[pseudo ravine]

Seems like your dashboard isn't loading for me

[wild ermine]

works now

[pseudo ravine]

Everything got resolved?

[wild ermine]

yep its responding now

[pseudo ravine]

That's great! Thanks for choosing Ticket Tool!

[wild ermine]

actually its not letting me close a ticket

its stuck on this

/debug isnt working in the ticket channel but is working outside of it

now it just stopped working again

https://discordapp.com/channels/509192800865353738/662692902245498910/1315067971558838342 - the link it gave me

[pseudo ravine]

Alright. I'll see if the bot is having issues in other servers as well

[wild ermine]

stuck on this when trying to create a ticket

[pseudo ravine]

I'll inform the developer about the issues

[wild ermine]

thanks

[ivory surge]

yes in my serveur too it's blocked

and the dashboard dosen't respond

[pseudo ravine]

The developer has been informed about this. Please be patient until the issues get resolved

[ivory surge]

thx

[dreamy geyser]

Amazing thanks, was just coming in here to ask about it 😄

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 895)

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[echo yacht]

@halcyon grail

@halcyon grail

[halcyon grail]

.

How can I be a team on the server?

[worldly helm]

@halcyon grail Check the messages attached to this message.

[halcyon grail]

Okay

[quasi path]

is it possible to put a limit on how many tickets someone opens in a certain amount of time?

also, is it possible to prompt them with a modal or something to input some info?

[restive condor]

Hey there! It's currently not possible to do time limits/cooldowns.
You can only limit how many tickets can be opened at once per user

[restive condor]

Yes, see below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[covert swallow]

Bot not responding

We are aware of issues with @pseudo glen not responding to input, or appearing offline, the development team is aware of the issue and working on a fix. Please be patient.

[restive condor]

#📣│bot-news

[glass imp]

Obrigado

[civic hazel]

bot offline!!

[covert swallow]

Please read the pinned message

[versed orbit]

We know..

[tall arch]

I was working on it in my server

[civic hazel]

When does it work?

[versed orbit]

Once it’s fixed?

[covert swallow]

Again, please read my previous message

[cerulean rapids]

When it will be fixed will the announcement be posted?

[covert swallow]

Yes

[cerulean rapids]

thanks!

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 354)

[covert swallow]

Correct

Please read the pinned message in this channel or in #📣│bot-news

[versed orbit]

Yeah, it’s experiencing technical difficulties

yeah.. the entire bot is down, you can’t do anything

[ripe pollen]

Hey just joined to see whats what with ticket tool cuz never used the bot before 😅 do we know how long it'll be down for? 😊

[covert swallow]

Bot not responding

We are aware of issues with @pseudo glen not responding to input, or appearing offline, the development team is aware of the issue and working on a fix. Please be patient. We do not have an ETA at this time.

[cerulean rapids]

@subtle mountain just read this

[rich fiber]

I'm trying to set up a bot and it's not syncing with the dashboard, are there any technical issues?

[ripe pollen]

Speedy reply thx 😁

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 355)

[worldly helm]

#🆘│community-support message

[covert swallow]

please read the pinned message

[cerulean rapids]

we don’t know ! bugs

[rich fiber]

Okay Thanks

[cerulean rapids]

they are fixing it has fast as they can

[covert swallow]

The developmentn team is aware of the issue and working on a fix. Please be patient.

[thick island]

Bots down

[unborn cobalt]

calm down guys, it will fix it

[ripe pollen]

Calm down bro Jesus. Some things have problems just gotta be patient and wait

[pseudo ravine]

Please keep this channel strictly for Ticket Tool related support

[covert swallow]

We are aware of the issue and working on a fix. Again please be patient, complaining will not make it any faster.

[simple merlin]

Come down 😄 Mistakes can happen. wtf

[covert swallow]

We do not have an ETA at this time.

[pseudo ravine]

Please be patient

[unborn cobalt]

I don't know either lol I have some appointments to close

[atomic solstice]

If there is a bug in ANY bot, and a fix of it needs a restart then YES the entire bot will be down until discord restarts it in all servers

[quasi path]

When you give a role to a user when they open a ticket, is it possible for the role to be removed upon closing the ticket?

[ripe pollen]

You having a pure go at the admins ain't gonna do anything they have clearly said they r working on it just settle down get a cuppa and chill for a bit 👌

[restive condor]

Yes, Dashboard > Panel Configs > Ticket > Ticket Closed Roles

[quasi path]

Ty

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Take the time to read this. We're well aware of the bot not working, and the development team is actively restarting it. We have 0 ETA on when it will be back.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[north escarp]

What is Global Ticket Limit

Hello is there any one here

Staff alo?

[jade topaz]

How do I make a panel like list thing

[rose matrix]

Can someone check if my renewal payment went through

[restive condor]

Hi there, that's how many tickets a user can have opened at the same time across all panels

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hi there, is this related to Ticket Tool?

[north escarp]

How can make a message that sends from the bot when the ticket made

Other message than the welcome message

[restive condor]

Automatic messages (automations) are a premium feature

[north escarp]

I have premium

[north escarp]

Whats is the ticket padding

[restive condor]

You would need to create a custom command, and add your message as the custom command's response.

Then head over to your Dashboard > Panel Configs > Automations to create the automation.

Use the "Ticket Created" trigger and use "Send Custom Command" as the action.

See below for details on both - Let me know if you have any questions

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[restive condor]

That's how long you'd like the number in the ticket name be.

If it's set at 4 for example, that's the minimum number of digits there will be in your channel name. If your current count is lower than 4 digits, it will be filled with 0s.

Padding 4 -> ticket-0001
Padding 7 -> ticket-0000001

[lapis echo]

Can ticket tool also copy pictures so if someone makes a ticket and then the picture comes too?

He Sees than the Photo when he clicks on the ticket

[stark dune]

the solution

[ripe pollen]

Is Mr ticket healthy?

[restive condor]

Yes

[restive condor]

Hey there! Could you use the /debug command please

[ripe pollen]

Ayyyyy 🤌

[restive condor]

Hey there! You mean in the transcript?

[stark dune]

ok

[brisk lily]

Is there a way to ping a role when a ticket is created

[restive condor]

Ticket Tool is missing the VIEW CHANNEL & SEND MESSAGES permissions ffor that channel

[stark dune]

Always when I press the button it doesn't respond

[restive condor]

^

[restive condor]

Hi there, yes. See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[quasi path]

is it possible to change the message You don't have permissions to use this. for ignored roles to create a ticket to something else?

[pseudo ravine]

Hey there. Unfortunately not

[lean stirrup]

So, what do I do if the ticket bot isn't responsive?

[pseudo ravine]

Hey there. Could you run the “/debug” command in the channel that isn’t responding

[versed osprey]

Hi, is there any way to get the ticket logs from a deleted server?

[pseudo ravine]

Hey there. Unfortunately not

[versed osprey]

Wow, I was hoping to collect at least some record that tickets or participants have been created, thanks anyway.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 897)

[pseudo ravine]

We do not store any transcripts for privacy, that’s the reason why. Sorry about that though

Thanks for choosing Ticket Tool!

[ripe pollen]

Hi so it's a bit complex for me and the bot is new to me. Can someone explain how do I make it so a certain role is pinged when a report goes through? I want to make it so admins in this server get a ping for someone reporting so they get quick reply?

[brisk lily]

Yolo look at this message

[ripe pollen]

Thank you

[iron night]

Gave +1 Rep to @brisk lily (current: #351 - 1)

[brisk lily]

Np

[lapis echo]

Like here

[restive condor]

As in, if someone puts in an image link in the form answer?

Or you'd like to include an image in your ticket message

[north escarp]

What's the staff claimer Variable

?

[restive condor]

Hi there, to mention them or for the channel name?

[lapis echo]

Include

[north escarp]

For transcript

[restive condor]

{claim.user}

[north escarp]

Thanks bro

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1764)

[restive condor]

Including images is a premium feature unfortunately

[north escarp]

How can i do it?

The image of the user

[restive condor]

In the transcript message?

[north escarp]

No no the thing she said

The ticket owner pfp

Huh

[restive condor]

That's not what she was asking but you can use the {ticket.owner.icon} variable in any of the URL fields of an embed

[north escarp]

Never mind

Can i put a in a form question url image link so he can put the url and the staff se his problem in the form

?

[restive condor]

You can make that a question yes, but only the image URL will be displayed

As images can only be shown if introduced in specific fields

[north escarp]

Oh

Thanks

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1765)

[restive condor]

No problem!

[lean stirrup]

I've run the debug but like..the application isn't responding at all. Not even to that

[jade topaz]

Hi, is it possible to make more than one ticket tool in one server, like more than one panel ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pseudo ravine]

Ticket Tool needs the View Channel permission in that channel

[minor valley]

.

[lean stirrup]

I'll see if it works, thanks

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 899)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[quasi path]

can you upload an image to the forms?

[nocturne cliff]

Wait how do you make forms?

[pseudo ravine]

Hey there. Unfortunately not

[nocturne cliff]

wait how do you make forms?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[nocturne cliff]

Hi sorry, how do i edit my panel name?

[pseudo ravine]

You can go to the Dashboard > Rename

[violet bison]

still no white labels

[jade topaz]

how do I make the ticket tool, like when people open tickets to say there name, cause I cant not figure it out

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

how can I send setup the commands for ticket bot, so i just enter in a command and it give an embed?

[silk isle]

Does Ticket Tool and Mee6 bot work together?

[tranquil cargo]

I would like to get a refund for my subscription. Who should I contact?

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[north escarp]

Hi i want the ticket open channel name like
Count- owner ticket
Then when the ticket is claimed by the staff be like
Count - claimer - owner ticket

[rose matrix]

Can you please confirm if you have received my payment for a renewal

[lapis echo]

and can you somehow automatically change the name of the ticket for example Not Ticket-002 but Help or something?

[worldly helm]

Hey.
Dashboard —> Panel Configs —> Claiming —> Enable claiming name —> Insert {claim.user}

[worldly helm]

Hey, that is a premium only feature

[lapis echo]

Oh okay

[muted flume]

Hello there! How do I view ticket archives? There are no links or the ability to open the "archived text" on the ticket logs channel. Sorry for my Google translation and thanks!

[lapis echo]

Is there a bot someone pingt immediately?

When the ticket is opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey, please refer to the guide above!!

[lapis echo]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 395)

[zealous flint]

How do I make it where ticket tool pings a role when a ticket is created?

[split tinsel]

how do i view tickets that ive made in other servers

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hello. Please refer to the embed above

[worldly helm]

Hey, what exactly do you mean?

[split tinsel]

i have tickets that need to see to get some ifo from

[worldly helm]

Was it already closed?

[split tinsel]

yea

[worldly helm]

If it was deleted, the only way to view the ticket is via the transcript. Please ask their staff for the transcript, if they didn't save it you cant view the ticket.

[dire root]

I’ve paid for a bo6 bot lobby and opened a ticket but apparently I was in the wrong place

What can I do now?

[worldly helm]

Hey. You are in the wrong server. We only provide support for ticket tool. We do not know where you should head to get this issue resolved.

[wanton sparrow]

whenever i try to open a ticket this happens

and it keeps happening even after i try again

[jade topaz]

Hey

We can costumize claim message?

Like Marcel-Claimed-999

[worldly helm]

Dashboard --> Panel Configs --> Claiming --> Enable Claim name
{claim.user}-Claimed-{count}

[crimson olive]

pomoz proszę

[worldly helm]

Hey, please try using the /debug command in the channel you are trying to send the panel to.

[worldly helm]

Hey! Please wait the 48 seconds and try to create a ticket again. If more errors occour, please lmk

[crimson olive]

co

please polish bro

[worldly helm]

Hej, spróbuj użyć polecenia /debug na kanale, do którego próbujesz wysłać panel.

[crimson olive]

😦

bruh

[timid seal]

Sorry

[crimson olive]

@worldly helm

[worldly helm]

Moin! Das ist nicht der server wo du nach hilfe fragen solltest. Wir helfen nur mit den discord bot ticket tool.

[timid seal]

Ach so sorry

[worldly helm]

Botowi brakuje uprawnień

[crimson olive]

jak je dodać?

@worldly helm

[worldly helm]

Please don't ping me.

[crimson olive]

bruh

[worldly helm]

Kliknij prawym przyciskiem myszy kanał. (Przytrzymaj, jeśli korzystasz z urządzenia mobilnego) --> Uprawnienia kanału --> Narzędzie do zgłaszania zgłoszeń --> Zaznacz brakujące uprawnienia

[wanton sparrow]

i waited like more than three times

it keeps on telling me to wait for 5 minutes

[worldly helm]

Please wait till the "cooldown" is over, then try again and tell me the error message.

[wanton sparrow]

alright

i tried again

[jade topaz]

Try restarting discord

[wanton sparrow]

and this is the error message

[wanton sparrow]

it isn't a problem from discord

it's a problem from the bot itself

[jade topaz]

Maybe try seeking help from Support members in #🎫│make-a-ticket or wait the support members to to be here

[worldly helm]

If your server does not have premium, please note that you will have a server limit of 10 tickets every 10 seconds, and 1 ticket per 10 seconds per user. You can remove these limits by purchasing Ticket Tool Premium.

[wanton sparrow]

oh

how much is the limit for ticket tool premium ? or is there no limit

[jade topaz]

How to get premium subscriber role?

[worldly helm]

Seems like you dont have an active subscription

[jade topaz]

?

[worldly helm]

There is no limit (I think)

[wanton sparrow]

wowzers

[jade topaz]

Wym?

[worldly helm]

You can only get the premium role when you have bought premium.

[reef salmon]

Uhh any mods here?

I cant make a ticket even thought ive waited for 5 mins ;-;

Just tryna report a exploiter

[worldly helm]

Hey. Are you sure this is regarding ticket tool?

[reef salmon]

Yeahh

It want let me report someone and itd just a bunch of errors

[worldly helm]

Could you please show me those errors?

[reef salmon]

I already dismissed...

Lemme try again

I did it alot of times now 😭

U gotta help mejhh

[reef salmon]

Pls :)?

[worldly helm]

If the server does not have premium, please note that the server will have a server limit of 10 tickets every 10 seconds, and 1 ticket per 10 seconds per user.

[reef salmon]

Uhm

Okay then thanks for your service.

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 396)

[restive condor]

That server has been rate limited by Discord for an excessive amount of tickets created within 24h.

Please reach out to server staff so they switch to threads instead of channels, or try again tomorrow

That's why the countdown keeps resetting

[gloomy hare]

How can i give to the support role permission to add and remove people from the ticket, but not use /delete. Command?

[restive condor]

Hey there! Yes, Dashboard > Command Configs

You can edit the permissions for each specific command there

[gloomy hare]

Thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1766)

[restive condor]

No problem!

[gloomy hare]

And if i choose there disabled role like admin, it will work for all panels?

[restive condor]

Correct

[jade topaz]

How do i make it say ticket than username

What should i put inbetween {count} to make it say Ticket-pero for example

[worldly helm]

Hey! Use {ticket.user.name}

[jade topaz]

Correct ?

[worldly helm]

Sorry, {ticket.user.name}

[jade topaz]

Okay thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 397)

[jade topaz]

And how do i use ticket tool to send an embed ?

Like example ^

It firsts sends an image'd embed

[worldly helm]

You can use custom commands to send the embed with the image and then send the panel.

[gloomy hare]

If i do it like this, then nobody except administrator cant use this command?

[worldly helm]

No, you have to enable it.
Allowed Roles --> Administrator

[gloomy hare]

But now nobody can Use delete

[jade topaz]

Can you explain further ?

[worldly helm]

What do you mean?
You have to enable it for a role in order to delete tickets. If the command is disabled you can't use it in general

[gloomy hare]

I dont want anyone to use it

[worldly helm]

For example you can set it up like this. (I made a lil typo at embed 🤣)

[worldly helm]

Then disable the command.

[gloomy hare]

So like that?

[worldly helm]

Not even administrators can use it then.

[gloomy hare]

Now nobody can use it

?

[worldly helm]

Yeah, not even administrators.

[gloomy hare]

Ok thx

[tepid geyser]

How to buy codes because I only can use google pay cards?

[worldly helm]

Hey! Are you sure this is regarding ticket tool?

[tepid geyser]

Idk what you mean I wanna buy a code or something to buy premium with google pay card

[worldly helm]

You can either buy it with crypto, paypal or card (https://tickettool.xyz/premium)

[tepid geyser]

Ye but I wanna buy with google pay

[worldly helm]

You can't pay with google pay.

[tepid geyser]

Ok

[restive condor]

Google Pay is a supported payment method on our website, have you tried using the card?

[obtuse raptor]

Hi what do i do when the server has this error

(after 4minutes it does it again)

[restive condor]

That server has been rate limited by Discord for an excessive amount of tickets created within 24h.

Please reach out to server staff so they switch to threads instead of channels, or try again tomorrow

What server is that by the way?

[gloomy hare]

Claiming tickets is only for premium?

[restive condor]

That's right

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[obtuse raptor]

Yielding arts

[obtuse raptor]

do i really gotta wait 24hrs?

[restive condor]

Up to 24h, yes

[vivid creek]

في اداره عرب

تساعدني

@restive condor here are have some arabic boy to help me

[vivid creek]

here are have some arabic boy to help me

i need help

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

^

[languid otter]

How to remove it and make it automatic?

[worldly helm]

Hey, make what exactly automatic?

[languid otter]

So it transcripts and deletes automatically.

[worldly helm]

Dashboard —> Panel Configs —> Transcripts —> Auto Save transcript when ticket is deleted.

Dashboard —> Panel Configs —> General —> Two step ticket

[manic hinge]

How do i add spacing like the 2nd image ?

This is how mine looks on panel

This is how it comes out

[red thorn]

how do i make the ticket msg to @ a role

[pseudo ravine]

Hey there. You can simply use the Enter key to go down a new line

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[red thorn]

like if my role id is 1315340921558007878 then i should do {1315340921558007878}?

[pseudo ravine]

Yep

[worldly mesa]

can someone help me make a multi panel

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly mesa]

what do i do from there

[warm whale]

How can i make a ticket for free fire tournament

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

The guide explains what you need to do

Once they're all attached, you need to re-send the panel

[worldly mesa]

this is what i see

[pseudo ravine]

Now click on Menu > Click on Send

[worldly mesa]

how do i chn

how do i change the text in this

[rain robin]

for some odd reason the claim button does not show

[worldly helm]

Hey! Claiming is a premium only feature!

[rain robin]

oh

[worldly mesa]

how do i change the text in the multi panel?

[pseudo ravine]

You can go to the Dashboard > Buttons > Create Ticket > Button Text

[worldly mesa]

is this about my multi panel

[pseudo ravine]

Yes

[worldly mesa]

?

this?

[worldly mesa]

ok thanks

uhmmm

thats for buttonsand only 1

i need them for the middle text

[pseudo ravine]

Yes, you need to do that for all of your panels

[worldly mesa]

oh ok

then do i resend it?

[pseudo ravine]

Yep

[worldly mesa]

there is only 2..

[pseudo ravine]

You need to send the management ticket panel, that's the panel you added all 3 panels together

[worldly mesa]

ohh ok

another questiom

how do i change the text like

where is says to create a ticket react with 📩

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly mesa]

how do i add an image to the pannel

[pseudo ravine]

Adding images requires premium

[worldly mesa]

i will buy permium

[pseudo ravine]

You can go to the Dashboard > Messages > Edit Panel Messages > Embed Editor > Field Editor > Image Url

You can use a site like https://imgur.com to host the image

[worldly mesa]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 901)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[dreamy ibex]

Can this yellow message be removed?

[pseudo ravine]

Hey there. Unfortunately not

[dreamy ibex]

Why?

[pseudo ravine]

Discord itself adds the message, it's not something Ticket Tool can control

[quiet fossil]

What does this mean?

[pseudo ravine]

Hey there. It just shows which shard your server is on, and how many total shards the bot has

[quiet fossil]

I mean what does that Shard's mean?

[dreamy ibex]

Is it possible to change the height of each table?

[pseudo ravine]

Each shard is a separate "process" of the bot, because of how many servers the bot is in, the developer has to split the bot into multiple shards

[quiet fossil]

I see, thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 902)

[pseudo ravine]

Also not possible unfortunately, Ticket Tool can't control that either

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @quiet fossil (current: #351 - 1)

[dreamy ibex]

okay

[warm whale]

I want to make a ticket for my free fore tournament

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[warm whale]

Ticket tool

[dreamy ibex]

how to change this inscription?

[pseudo ravine]

Hey there. It requires a premium subscription to edit that message

[iron laurel]

how can i make a ticket but it gives error

[pseudo ravine]

Hey there. If you're just a regular user in that server, there's nothing you or we the Ticket Tool Team can do about it. You'll have to find a different way to reach out to the staff team of that server

[iron laurel]

how ca i contact they

[pseudo ravine]

We don't know

[hot perch]

Hi, when I try to connect to the Lunar client I get an error and I haven't played for several days. Could you explain why I get the error?

[iron laurel]

beacause when i create a ticket it shows me page expired and sends me to another

[humble sequoia]

@hot perch

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hot perch]

What do I do then I'm new to this??

[pseudo ravine]

There's nothing we can do about it

[pseudo ravine]

We don't know

[iron laurel]

okok thanks guy

[pseudo ravine]

You're welcome, glad I could help!

[manic hinge]

I want it spaced out

[hot perch]

But why would I get that error if I have been using the application consecutively but until one day it took a long time to load and that error appeared, you have to know

[pseudo ravine]

You can use the space bar then

[pseudo ravine]

We only provide support for the Ticket Tool Discord bot

[hot perch]

And what does that help me with?

[pseudo ravine]

It doesn't, because you're in the wrong place

[shadow lynx]

must suck being support in tt, having to redirect hundreds of people

😔

[pseudo ravine]

If you don't need support, please do not talk in this channel. You've been told numerous times before

[manic hinge]

It comes out like this

You see the line of " 98k vp " i want it seperated from the 11k

In the preview its correct but when i click on update it completely changes

[glossy onyx]

hey all, I'm wondering, I just switched over to premium, and I have selected the ticket tool gold with botswitcher, but it wont let me create tickets. Do I need to re-publish the panels with premium ?

[restive condor]

Hi there, yes

[ocean pebble]

Hi there! My #closed-X tickets are not moving into the channels I've assigned to them, and I'm not totally sure what could be causing this. Tickettool has permissions in these categories and the ticket categories are assigned to go here when closed, what could I be missing?

[pseudo ravine]

I see. I'll check if this is known

[manic hinge]

Please do i've been stressing for so long now lmao

[restive condor]

Hey there! How many channels are currently in your closed tickets category?

[ocean pebble]

I have 3 categories the tickets can go into and 1 of them is maxxed out, the other two have space.

[restive condor]

Could you create a brand new channel under the 2nd category and use the /debug command there please

[ocean pebble]

Yep!

[ocean pebble]

https://discordapp.com/channels/509192800865353738/662692902245498910/1315387483835334806

[restive condor]

Looks good. So are the tickets not being moved at all once closed?

Or are they moving to the wrong category

[ocean pebble]

Correct, no movement

[restive condor]

Please give me a second

[restive condor]

Can you ensure that Ticket Tool has all these permissions for the category:
✅ - View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Permissions
✅ - Manage Channels
✅ - Manage Messages
✅ - Read Message History

[ocean pebble]

Thanks I'll make sure it has these!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1768)

[magic anvil]

I have a question regarding the ticket tool bot. Is there a way to prevent members who open a ticket to @ staff and mods when they start or continue communicating in a open ticket.

[urban fjord]

is there a way that when members open a ticket, the tickettool pings a certain role to notify that a ticket was opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[restive condor]

Hey there! As in ping their users? Or ping roles?

[urban fjord]

fast response, tysm

[magic anvil]

Ping users

[restive condor]

The only way to prevent mentions would be with Discord Automod

But there's no way to limit it to 'whey they start of continue to communicate in an open ticket'

You would just need to block it altogether

[magic anvil]

Discord Automod is another bot?

[restive condor]

No, it's a Discord feature you can configure from server settings

https://support.discord.com/hc/en-us/articles/4421269296535-AutoMod-FAQ

[icy pumice]

Hey, is there a possibility for Ticket Tool to trigger a poll vote after a ticket was closed (but not archived)? Or perhaps, before it was closed, thus disabling chat?

[worldly mesa]

it wont let me put any more text in the box for information

[restive condor]

Hey there! Ticket Tool doesn't currently offer a poll feature

[restive condor]

Hey there! There's a character limit of 250 with the free version

[icy pumice]

Any alternative you could think of? As in.. alternative method, not bot.*

[worldly mesa]

i havent put more than 200 tho

[worldly mesa]

this is all i have put

📩Management
This is a management ticket is a serious support ticket and must be an absolute good reason
❓Questions
this ticket is used for any questions concerns, or player reports.
💰claim/purchase
this ticket is used to redeem/buy something.
✅this

[restive condor]

What exactly would be the purpose of the poll?

[restive condor]

https://i.imgur.com/4nXxlVH.png

[icy pumice]

It's basically a recruitment ticket. One would enter information in the ticket, the chat would open and eventually someone would close the ticket, triggering a poll whether or not you want someone in a group.

[worldly mesa]

?

[restive condor]

That text seems to be 250 characters, as shown on the image

[worldly mesa]

oh

i see ok

[restive condor]

I don't think there's any alternative for that sadly. You would need to make a poll yourself or just talk in the closed ticket

[icy pumice]

Once the ticket is closed, whatever is being said after is still visible (in the transcript) right?

[restive condor]

If you save the transcript after you've talked in it, yes

[icy pumice]

I'll think about it further, tyvm for the help.

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1771)

[restive condor]

No problem! 🙏

[hazy pulsar]

how to edit the ticket number?

[restive condor]

Hey there! You can use the ''SET COUNT'' button

[hazy pulsar]

where do i find that

[restive condor]

Just above all that

[hazy pulsar]

ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1772)

[quiet fossil]

Is there a way to arrange/organize this pannels?

[restive condor]

Hey there! Sadly, there's no way without starting from scratch.

You can rename them or delete unnecessary ones but not change the order unfortunately

[quiet fossil]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1773)

[restive condor]

No problem!

[sleek current]

how do i write a ticket to washiez?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tender oar]

Selam

[quasi path]

if I have premium now and setup the role to be added, once the premium runs out will it reset, or it will still continue?

[pseudo ravine]

Hey there. Ticket Tool will stop giving the role when your subscription expires

[quasi path]

ty

[pseudo ravine]

You’re welcome, glad I could help! Thanks for supporting Ticket Tool!

[brave pilot]

Why won't it let me invite the bot

Anyone

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[brave pilot]

help

[humble sequoia]

━━ Douma's inquiry has been moved to a ticket ━━

[unique lantern]

Is there a way to let someone who doesn't have an admin role use the dashboard and set things up

[woven thicket]

Alguém pode me ajuda o meu ticket esta dando estaa interação falho

[cerulean rapids]

help

[prime pike]

help

[fervent crown]

What issue are all of you having
Kindly message me if have an issue to grant you guide to support

[wheat apex]

Connect with the team @fervent crown For support

[lament drift]

Hello, I urgently need help! Is there a way to delete the ticket history so that someone else cannot see that I have opened a ticket?

[fervent crown]

Your ticket will be closed and deleted

[lament drift]

I see all the tickets but in my history in the ticket tool you can't delete the history completely?

[fervent crown]

@prime pike @cerulean rapids
What are your issue kindly check on dashboard and create a ticket for assistance

[fervent crown]

Yes

[lament drift]

So will the history stay in the ticket tool forever?

[fervent crown]

Yes

[fervent crown]

It’s kept as record
You have nothing to worry about

[signal mountain]

Anyone know if I can merge panels instead of copying everything over to my other server dashboard?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[worldly helm]

Heyy! Please refer to the embed abobe^^

[signal mountain]

But does that delete it from the original server?

[worldly helm]

Nope, it does not.

[signal mountain]

Ok so if I follow those steps if the server has those roles does it just merge them over?

[worldly helm]

Should do, yeah!

[signal mountain]

Ok, Thanks.

[signal mountain]

is the green button the restore configs?

[worldly helm]

Correct.

[signal mountain]

It says in the text

[signal mountain]

Ok.

[signal mountain]

Quick question

When doing this and it says what I want to copy.

What do I select as I want all my old panels to move over?

[worldly helm]

Could you please show me where you are right now?

[marble hamlet]

Hi

[signal mountain]

I'm in the place where you put your backup key and select which parts you wish to transfer over.

[dark kraken]

اهلا عبدو، كيف اقدر اساعدك؟

[marble hamlet]

عندي مشكله انا البوت ما يبي يرسل البانل

وش الحل @dark kraken

[midnight heath]

سلام عليكم

@dark kraken

[dark kraken]

البوت ما عنده صلاحيه لرؤية الروم / ارسال رسالة داخل الروم.

[dark kraken]

وعليكم السلام ورحمة الله وبركاته، تفضل؟

[midnight heath]

احاول ادخل يطلعلي كذا

@dark kraken

[marble hamlet]

انا معطيه كل الصلاحيات

[dark kraken]

بوت البريميوم داخل بسيرفرك؟

[midnight heath]

اي واحد مافهمت

[dark kraken]

اكتب الأمر /debug داخل الغرفه وارسل صوره

[dark kraken]

@humble sequoia

[midnight heath]

اصبر

[midnight heath]

لا

مو موجود

[humble sequoia]

دعوة واختيار البريميوم بوت

أول شيء عليك القيام به هو دعوة بوت البريميوم ، ويمكن العثور على الدعوة هنا
بمجرد أن يكون بوت البريميوم في سيرفرك ، سننتقل إلى لوحة التحكم وتختار سيرفرك. عندما تختار السيرفر الخاص بك ، فأنت تريد التوجه إلى "Server Configs" ثم النقر فوق القائمة المنسدلة ضمن "حدد الروبوت الذي ترغب في استخدامه على هذا السيرفر" ثم انقر فوق "Ticket Tool
#6207" ثم احفظ.

[dark kraken]

^^

[worldly helm]

Could you please show me via a screenshot?

[midnight heath]

كيف اضيفه

@dark kraken عندي سوال كيف اخلي داخل التكت رساله تلقائيه

[atomic solstice]

you have to be the server owner, administrator or one of them has to give you a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 9, 2024, 2:49 PM

[atomic solstice]

you can chcek your permission level by using the /permissionlevel command in that server

[midnight heath]

@dark kraken

[worldly helm]

Hello. Please don‘t ping for support.

[midnight heath]

انا عربي

[wind wadi]

Hello my ticket have ratelimit error and i waited for a whole day and this still have error ratelimit

[worldly helm]

Hey! Could you please send a Screenshot?

[wind wadi]

Ok

[worldly helm]

That server has been rate limited by Discord for an excessive amount of tickets created within 24h.

Please reach out to server staff so they switch to threads instead of channels, or try again tomorrow

[wind wadi]

Ok tanks

[worldly helm]

No worries

[dreamy ibex]

@worldly helm do you know how to do it because I see that you can create a ticket tool?

[worldly helm]

Please don’t ping for support. You don‘t have a panel selected for the 2nd dropdown option.

[dreamy ibex]

yes I know because I can't choose

[worldly helm]

For every dropdown option you need 1 panel. One for each option.

[dreamy ibex]

a friend did this

and somehow he made a 3 to 1 panel

[worldly helm]

Yeah, 3 panels into 1 embed.

You need 1 panel per dropdown option

[regal yew]

anyone know

how to see every ticket i made?

or the last ones

i got scamed and the only proof are the tickets

[fossil gale]

Our bot is not working, is it down?

[worldly helm]

Hey, what is the error message?

[worldly helm]

Hey! Only if their staff saved the transcript. You can ask them about it. Ticket tool itself does not save any transcripts.

[dreamy ibex]

Is it possible to change the name of created tickets and can ticket logs be changed?

[digital sierra]

Hello I am an Astro bot holder i never received the airdrop? filled out the white list back in November.

[worldly helm]

You're in the wrong server. We only provide support for ticket tool!

[digital sierra]

Ok... thank you

[worldly helm]

Hey there! Nope, ticket log-messages can't be changed.
You can use the /rename command in your ticket to rename it.
Automatic naming is a premium only feature

[dreamy ibex]

okay 😦

[regal yew]

the staff scamed me😿

[worldly helm]

unfortunately there is nothing we can do.

[rugged blade]

Hey I’m trying to set up ticket tool in one of our severs, I’m a mod but it keeps not showing the particular sever in my list of servers I’m trying to add it to

I’ve tried kicking and adding the bot back myseld, I’m not sure what else do do

[worldly helm]

Hey! Are you talking about in the dashboard?

[rugged blade]

Yeah

[worldly helm]

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

[worldly helm]

Please try using the /debug command.

The bot is missing a permission for that channel. SEND MESSAGES

[rugged blade]

Still not eeeponding to any commands

[worldly helm]

[rugged blade]

Ohh I’ll pass this to server owner hang on

[jade topaz]

دعم العربي وين؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

[charred crow]

hello can i get help

i cant make a drop down menu

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Hey! Sorry about the message sent by the bot (I did the command before you sent the message but the bot didn't sent it asap). Please elaborate.

[charred crow]

like i make a ticket pannel that exist aready but when i post it it wont show up

[rugged blade]

I’ll jump back in chat here when the owner gets back to me , I can’t give the bot admin perms myself

[jade topaz]

How do I make a custom ROM that goes to custom ranks?

[worldly helm]

What do you mean it doesn't show up?

[worldly helm]

Dashboard --> Panel Configs --> DropDown Menu --> Enable select style

[charred crow]

i used that

[jade topaz]

،

[charred crow]

but when i send panel klick it wont show up

[worldly helm]

You forgot to add a Display, as you can see its required.

[worldly helm]

Hey there! What do you mean ROM?

[charred crow]

can i use then like <:emoji:id>

[humble sequoia]

━━ ! DS - Hoods's inquiry has been moved to a ticket ━━

[charred crow]

i added a emoji but it dont show up again

[worldly helm]

You can use the emoji id at the emoji placeholder (one below)
The Display has to be a text

[worldly helm]

Remove the buy from the emoji part and put it into the Display

[jade topaz]

Catogry

[charred crow]

yes i did if like this bc im a bid dylexic

[worldly helm]

You already opened a ticket. Please be patient and wait for a reply on there.

[jade topaz]

Ok

[worldly helm]

That is the placeholder text.
That is the display.

[charred crow]

if its to 1 is that good then?

i got it now thanks for helping @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #15 - 399)

[worldly helm]

This is the placeholder.
1 Is the emoji
2 is the Display
and 3 is the description. Just for clarification!

Glad i could help

[midnight heath]

سلام عليكم

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[quartz forum]

hi, im trying to set up this bot in a friends server (per their request), what permissions do i require as not the owner of the server

to set up the bot

[restive condor]

Hey there! You will either need administrator permissions enabled in your role setings, or a Dashbord role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 9, 2024, 5:37 PM

[quartz forum]

tank you

[rugged blade]

Hey it’s still not working we’ve gave the bot admin permissions , so I’m not sure what’s going on

Would I have to be owner of the sever to set it up

[restive condor]

Hey there! Please ensure you're editing the permissions for that channel specifically, it already has it in its role

Right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > Check All missing permissions

[rugged blade]

I’ve turned every permission on for it, here’s hoping 😭

Still says I don’t have a access on the dashboard

[restive condor]

Can you use the /debug command in the server please

[rugged blade]

Done

[restive condor]

Seems like you don't have the necessary permissions to access the Dashboard. You will either need administrator permissions enabled in your role settings, or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 9, 2024, 6:26 PM

[rugged blade]

Ohh yeah that’s fine lemme report back to sever owner o7

[rugged blade]

(Got it sorted , thanks for being patient with me guys I’m not Good at bots)

[restive condor]

No worries - glad to hear!

[exotic crag]

i have just added the ticket bot to my discord server and i do the command /help and the bot has told me the application didnt respond

[worldly helm]

Hey there!
Please try using the /debug command in that channel.

[exotic crag]

I have just tried that and its said the same thing the application didnt respond

[worldly helm]

The bot is missing a permission. (READ CHANNEL) for that channel.

[exotic crag]

I have just had a look at this and it is saying still not responding

[worldly helm]

That is for the user Clockin#6480 click on the little + on the right side of ROLES/MEMEBER and add the Ticket Tool role, then set up permission for that channel.

[exotic crag]

ahhh im so stupid haha

thank you its fixed

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #15 - 400)

[graceful fulcrum]

anyone know how to limit the user who open the ticket to not be able to close it beside staff team?

[worldly helm]

Hey!
Dashboard --> Panel Configs --> Buttons --> Close ticket --> Support team only.
Dashboard --> Command Configs --> Close ticket --> Allowed roles

[worldly helm]

No worries, glad i could help

[graceful fulcrum]

ty

[iron night]

Gave +1 Rep to @worldly helm (current: #15 - 401)

[graceful fulcrum]

i have done them but still one of my mebers can still close his ticket?

[worldly helm]

Does the member have the administrator permission perchance?

[graceful fulcrum]

he should not have it

i did just allowe staff roles

[worldly helm]

Via what is he closing the ticket. The button or the /close command?

[graceful fulcrum]

button

[worldly helm]

Did you test it with a new created ticket?

[graceful fulcrum]

ye i asked him to make a new one but he still can

[worldly helm]

Please go to:
Dashboard --> Panel Configs --> Buttons --> Close ticket | and send a screenshot

[worldly helm]

Did the user open a new ticket on the right panel?

[graceful fulcrum]

i have only one panel i think

[worldly helm]

Please check by clicking the dropdown at the top of your screen. (1 | Support Tickets)

[graceful fulcrum]

its says support ticket 1

do i need to set it for all the ones

[worldly helm]

Yes you have to set it up for every panel.

[graceful fulcrum]

ah

[sullen heart]

When you create a ticket and close it, then I click delete and it says it will delete after a few seconds, how can I make it sothat it deletes instantly

[restive condor]

Hey there! So it deletes intantly once closed?

[graceful fulcrum]

ok it works but now i got another question that kinda regards the same thing he cant close it but when i press the close button then he can close it

[sullen heart]

No when I click delete it says it will delete within a few seconds, and after around 5 seconds it deletes

[restive condor]

That's right. You can't change that unfortunately

[sullen heart]

Oh ok all good then

[worldly helm]

Are you talking about two step closing?
https://docs.tickettool.xyz/dashboard/panel-configs/general-options#two-step-close

[graceful fulcrum]

i think

bc i press it once then i need to press it again

[red thorn]

what is regular role

[restive condor]

Hi there, it's an automatic role for regular members

[worldly helm]

Yep, do you want it disabled?
So if you click the close button it closes instantly?

[graceful fulcrum]

yes

[worldly helm]

Dashboard --> Panel Configs --> General --> Two Step Close

[red thorn]

why i dont have

[graceful fulcrum]

ty ❤️

[iron night]

Gave +1 Rep to @worldly helm (current: #14 - 402)

[restive condor]

You must actively partake in #💬│general-chat for a few days before obtaining

[red thorn]

ok

[graceful fulcrum]

how did i give rep

[restive condor]

'ty'

[graceful fulcrum]

ah