🆘│community-support

[vivid pelican]

how do i disable 2-step closing confirmation

[restive condor]

Hey there! Dashboard > Panel Configs > General > TWO STEP CLOSE

[karmic marlin]

[vivid pelican]

how about auto-saving transcript

[restive condor]

Dashboard > Panel Configs > Transcript > Auto Save Transcript

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Like you were told last time, you're in the wrong place

We aren't associated with the support team you're trying to reach

[vivid pelican]

how do i add multiple buttons on one panel

[restive condor]

You will need to create one panel per button option. So if you'd like 5 buttons, you will need 5 panels.

You can then combine all your panels using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vivid pelican]

it doesnt let me attach all the panels i want on it
pic1: all my panels
pic2: only ones that shows up

[short turret]

How much is premium

[jade fern]

I accidentally bought 42 eclipse totems

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

como coloco em portugues o site???

[restive condor]

Hi there, it's $7.99/monthly or $66/yearly (which can be reduced to $60.00/yearly with our black friday sale)

[restive condor]

Sorry for the wait. Please try using the button above your server name

[restive condor]

Olá, nao é possível mudar o idioma do site. Mas voce pode mudar das mensagens e botoes para portugues

[jade topaz]

valeu

[short turret]

UK?

[restive condor]

~6.28 GBP/monthly or ~51.83 GBP/yearly (which can be reduced to ~47.12GBP with our black friday sale)

[short turret]

👍

[winter current]

كيف اسوي تكت منيو ؟

[karmic marlin]

@humble sequoia

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[dark kraken]

انظر للرساله ^^

[autumn thunder]

Hi I want to create a ticket system channel just like this with options (above pic) and also enable to edit the matter inside one when someone open a ticket saying something like this "please state your problem and wait for our @mod to help you with it" tagging the mods. can someone help?

[worldly helm]

Hey there! Please refer to the 2 embeds below.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[winter current]

يطلع لي كذا

@dark kraken

[autumn thunder]

Thank you for the help. I will follow the instructions given below. Thank you.

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 378)

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

^^^^

[winter current]

حليتها خلاص

[mossy breach]

is there a way to automatically update perms for current tickets?

[gentle vale]

hi, how do i make a custom prefix for all ticket tool commands like close?

[austere forge]

Unfortunately this is not possible

[austere forge]

Dashboard > Server configs > Prefix

[gentle vale]

ok ty

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 696)

[mossy breach]

this should really become a feature...

at least for premium

[austere forge]

Feel free to suggest it in #1019685143046279208 👍

[dawn zephyr]

hiii so in a server a member told me the bot wasnt working out … below is the error message they received, and i asked them to send me the doc it linked, however, it seems to have all the permissions turned on already so i’m not sure where to go from here :-(

[dawn zephyr]

i also just went to confirm it wasnt just them and i cant create a ticket either

[austere forge]

Could you run the /debug command on the channel with the ticket panel where you have the error message and not in another channel like staff chat

[dawn zephyr]

okokok one moment

its the same message as well !

[austere forge]

I'm going to move you to a ticket so we can fix this

[dawn zephyr]

sure:)

[mossy frigate]

Bot offline

[worldly helm]

Hey. Please elaborate!

[indigo locust]

The bot does not mention the moderator

[worldly helm]

Hey, could you please show me the ticket channel?

A screenshot of it is enough.

[agile ferry]

I deleted a ticket panel but the button for creating that ticket is still in the channel - how do I get rid of the button?

[worldly helm]

Heyy, do you have multipanels?

[agile ferry]

yes, there were 3 but now it's down to 2

[worldly helm]

soo it's fixed?

[radiant lava]

como meciono algum channel na embed?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[worldly helm]

[radiant lava]

ty

How to mention a channel in the embed?

[worldly helm]

You can use <#CHANNEL_ID>

[agile ferry]

I just figured it out. I had to click the update on an existing panel in dashboard. My bad, after the deleting a panel, the create ticket button was still present in the channel and I got the error https://docs.tickettool.xyz/debugging/errors/51699a14-f50c-11ed-a05b-0242ac120003

[radiant lava]

ty

[worldly helm]

aight no worries, glad you could fix it

[dusky fossil]

Hey, is there a way to make it so only members with a specific role can open tickets?

[restive condor]

Hey there! 👋
Yes, Dashboard > Panel Configs > Buttons > Create Ticket Button

Disable the everyone role and allow the specific role

[dusky fossil]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1739)

[restive condor]

No problem!

[regal isle]

I just purchased ticket tool premium how do I invite the premium bot to my server?

It’s not working

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dusk wasp]

how do i add a specific role to see any ticket that is made right now its only roles with administrater permissions i want my moderator role to see it, my moderator role doesnt have administrator

[desert hornet]

Talk to me bbg

https://tenor.com/view/peepogiggle-gif-4018305763991603335

[tulip tiger]

Hello, I was wondering... With new tickets that get created, there is a thread that gets populated with a message and the bot can ping users who manage the back end of it (internal communications).

Is there a way to delay the thread creation and ping to say..1.5 hrs after the tickets creation?

So 5400 second delay

[desert hornet]

To delay ticket pings with ticket tool support, you can set up a ticket reply delay:
Go to Settings
Select Bot Settings
Find Reply Delay (minutes)
Set a delay amount higher than 0 to enable delayed responses

[desert hornet]

I got u bbg

[tulip tiger]

Ok, thanks. I'll look for that

[iron night]

Gave +1 Rep to @desert hornet (current: #351 - 1)

[desert hornet]

Thanks bbg

[iron night]

Gave +1 Rep to @iron night (current: #47 - 61)

[worldly helm]

Please keep this channel for support only.

[desert hornet]

I did

[desert hornet]

.

[worldly helm]

This has nothing to do with support.

[desert hornet]

Ight lol

[desert hornet]

Dm me i got timeout for tryna help to much text

@worldly helm got timed out for to long of text?

Tryna help dis guy

[worldly helm]

That can happen sometimes, the user you are trying to help already left this server so he cannot see your message, also please keep all the support in this server.

[desert hornet]

Oh ight mb i aint know he left

[worldly helm]

by the way, are you sure this is for the right bot, because there is no thing called "Bot settings" on the dashboard.

[tulip tiger]

Yeah actually... I couldn't find it

😂 I'll ask in premium support

[worldly helm]

Hey. It is not possible with ticket tool, not even with the automation feature.

[tulip tiger]

Ohh darn. Thanks for the heads up.

I guess I could have it ping another bot... That sends a delayed reply with a desired ping... Id have to make the bot myself though

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 379)

[tulip tiger]

Might just be a fools errand if I run into problems there.

[worldly helm]

Actually no, i am sorry. You can use this form of automation. That sends a custom command you can make after 5400 seconds.

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[tulip tiger]

Ohh that's nice. I'll play with that today

Thank you @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 380)

[worldly helm]

Sure, no worries. If you have any further questions regarding the automation feature or custom commands, lmk

[wintry juniper]

How do you know your ID

[hollow helm]

guys how do i put a massage here?

[worldly helm]

Hey, do you mean the user ID?

[wintry juniper]

I'm pretty sure

[worldly helm]

Hello. Please refer to the embed below.

[wintry juniper]

Tbh idk

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

May i ask, for what do you need an ID?

[wintry juniper]

To send a panel

It won't let me

It says for an id

[worldly helm]

Are there any type of error messages?

[wintry juniper]

No

[worldly helm]

These are my panels for example, the first panel has the id 1, the 2nd one has got the ID 2
You can use /panel <id> to send a panel.

The panel ID is the number next to it.

[wintry juniper]

Where do I find my I'd then

ID

[worldly helm]

from the dashboard.
Dashboard --> Panel Configs --> At the dropdown at the top.

[humble sequoia]

https://tickettool.xyz/manage-servers

[wintry juniper]

I literally can't find it

😭

[worldly helm]

Are you on this page right now?

[wintry juniper]

Tes

Yes

[worldly helm]

As you can see at the top of the screen, it says 1 | Tickets atleast for me.

[wintry juniper]

Yes

[worldly helm]

If you click on there you should see a dropdown of all your panels.

[wintry juniper]

Ok

[worldly helm]

the Tickets panel for me has the id 1 etc.

[wintry juniper]

Bro lemme send you a screenshot

What do I do now

I'm dead confused

[worldly helm]

If you want to send that panel into a channel, do /panel 1
As the panel id for that panel is 1

1 | Support tickets

[wintry juniper]

Ohhh

I'm so dumb soz

[worldly helm]

All good

If you have any other questions regarding ticket tool lmk ;)

[wintry juniper]

Bro what do I do

Don't ask about the keyboard

[worldly helm]

That is the wrong command. You have to do /panel 1

[wintry juniper]

Oh ok

How do you get the ticket to go from one category to the other

@worldly helm

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[worldly helm]

Please refer to the embed above.

[pseudo ravine]

Please do not ping for support

[wintry juniper]

Soz

[flat roost]

Yo

It says access denied when im trying to send panel

@echo yacht

[echo yacht]

Make sure Ticket Tool has enough permissions to send the panel in the channel you tried to

[flat roost]

Pls send me a video

I have him the highest role

Show me a video o

[hearty sentinel]

Hi, what's the problem? Even though it is my server and I have all the permissions

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[flat roost]

Can someone answer me?

[verbal bough]

Hey what's up? I have a problem, the ticket is sent to the channel where I want it. However, no one can open a ticket, only those with rights can open it, can someone help me?

[humble sequoia]

━━ Jonteahhhh's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons > Create Ticket Button

Please ensure Support Team Only is disabled and that you haven't accidentally disabled any role

[flat roost]

Answer me to pls

[pseudo ravine]

Please be patient

[humble sequoia]

Message from Grandpa Devツ

__Reminder: Our Ticket Tool Support Team is volunteer-based. __

The Ticket Tool Management Team is offered a monthly stipend as independent contractors for their management areas of Ticket Tool but the Ticket Tool Support Team is offered a gift each year as a token of our appreciation for volunteering their time.

Our dedicated staff team works hard to address your queries and concerns, but please remember that they respond as and when they are available.

We understand that you might need prompt assistance, and we strive to provide timely support. However, given the volunteer nature of our team, there may be times when responses are not immediate.

Your patience and understanding in this matter are greatly appreciated. We are here to help, and we will get to your queries as quickly as we can. Thank you for your continued support and for being a part of our community.

Best regards,
@upper flower

Ticket Tool Support · Dec 1, 2024, 6:57 PM

[flat roost]

Sorry.

[buoyant forum]

How do I put this message in another channel?

[white forge]

hey guys. is there anyway i can hide the tickets name from someone with betterdiscord?

[restive condor]

Hey there! Go to your Dashboard and simply send the panel again

[restive condor]

Hi there, they can't see the contents of the tickets if that's what you're worried about.

It's not possible to "hide" the channels from users using ToS-breakimg clients but you could switch to threads tickets - which are premium

[white forge]

also, is there any command to delete all tickets at once?

[white forge]

because someone uses that to send malicious links to ppl and pretend its me 😦

[restive condor]

The server owner can use the /purge command
⚠️ No transcripts will be saved

[white forge]

legend ❤️

[jade topaz]

hey iam trying to make a role see the tickets but its not working

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Hello. Please refer to the embed above.

[jade topaz]

i have

but no tickets are shwoing up

[white forge]

OMG TY SO MUCH U SAVED ME HOURS AND HOURS ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1741)

[restive condor]

No problem!

[worldly helm]

Dashboard --> Panel Configs --> Permissions --> Support Team/Opened ticket --> View channel

[indigo locust]

i need to mention the Moderator

[worldly helm]

You used the wrong syntax. Please refer to the embed below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[indigo locust]

i will do this steps okey

[indigo locust]

thank's for suppourt ❤️❤️

[honest aurora]

Can you set that tickets can only be closed by the support team and not by the ticket owner?

[worldly helm]

Hey.
Dashboard --> Panel Configs --> Buttons --> Close ticket --> Support team only
Dashboard --> Command Configs --> Close ticket --> Support team only

[honest aurora]

Thank You

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 381)

[humble iris]

quick thing, how do i add more tickets for ppl to open ? limit rn is 5 but i want ppl to open up to 10

@ me when answered pls!

[edgy gazelle]

Hey how can I do KYC in casino app

[humble sequoia]

@edgy gazelle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey, Dashboard—> Panel configs —> Limits —> You can adjust the panel limits there.

[humble iris]

got it thanks!

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 382)

[whole bison]

How do I remove the ticket tool brand and that there is only the button left to open the ticket?

[ornate flower]

Please help, how can I make questions appear in the tick box?

[tired owl]

Why does it say ticket tool cant respond when i try to set it up

[fervent crown]

@tired owl kindly check on dashboard to view support ticket

[tired owl]

Can I tomorrow its hard to do on phone whereas tomorrow i do it on my pc

[mortal rivet]

I'm starting to realize more and more each day (it's becoming quite clear), that everything we are and know, kinda/essentially all reverts back to nature - aka, the natural world that exists (for million/billions of years before us) if humans never evolved into what we are now.
All the answers are there, we just have to look for them outside of ourselves 👍 , the patterns, cycles, and similarities. It just takes a perspective that we aren't accustomed to seeing. Nature is the ultimate progenitor of everything we (humans) are now, the things we do, etc etc... Even our modern technologies can be tied back to processes in Nature. It's all just a manipulation of long-time processes, with a modern twist.
Very interesting stuff indeed 🍻

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[waxen sigil]

Has anybody a solution?

[humble sequoia]

━━ YT_ZaMuRaI's inquiry has been moved to a ticket ━━

[waxen sigil]

I wanna have that when somebody is creating a ticket that username is the channel name.

EXAMPLE
YT_ZaMuraI-ticket001

How can i do that

[graceful mulch]

hey gang, i also have a query in regard to tickets - is there a way to reset the ticket count? have been doing a bit of testing etc and want all tickets to go back to 0000

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

@waxen sigil and use the {ticket.owner.name}

[shut bolt]

In the dashboard, in the Panel Configs tab you can use the grey Set Count button to reset it to 0

[graceful mulch]

legend! thank you

[iron night]

Gave +1 Rep to @shut bolt (current: #2 - 1456)

[tawny cove]

is there anyway to make it so support people cant close tickets

or atleast make it so they cant delete them

[thin blade]

for a transcript it says {"failed":"Invalid Request"}

i really need it

[gaunt tinsel]

Is ticket tool down? everytime i try to do something to edit/create a panel it says "This interaction failed"

[jade topaz]

Please how do you remove a premium trial??

PLEASe

[worldly helm]

Hey. You can‘t.

[jade topaz]

What why not

[open saddle]

Why i cant use tickets?

[verbal cave]

Hello

[open saddle]

Hello

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Because it‘s a trail i guess, you don‘t have to pay for it either

[verbal cave]

How to add {create.form.x} This Variable

[jade topaz]

ik phew my heart was beating

[verbal cave]

Plz tell me

[worldly helm]

Hey, i‘d suggest u use it in your ticket Message, for example the First question of the form; {create.form.1} etc

[verbal cave]

But where I add the variable

[verbal cave]

Where I need to add the variable ?

I need to display the form question

[karmic marlin]

[worldly helm]

There is no need to ping me, at the ticket message as i already told u.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

@karmic marlin, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

#🎫│make-a-ticket

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Forms``

You can't have an empty form. Either add questions or disable the form

[bold wyvern]

wann bekomme ich Zugriff um das endlich zu klären? Support?

[golden mauve]

How to disable form?

[worldly helm]

Moin, tut mir sehr leid für diese lange Wartezeit, hast du SHOW ALL CHANNELS angemacht für diesen server?

[worldly helm]

Enable Form

[jade topaz]

This happens when I enable dropdown editor

[worldly helm]

Please try using the /debug command in the channel you're trying to send the panel to.

[humble sequoia]

━━ ~ 𝐑𝐢𝐭𝐢𝐤 ..♱'s inquiry has been moved to a ticket ━━

[outer carbon]

is there a way i can attatch a ticket to a previous embed text?

[worldly helm]

Hey, no there isn't

[outer carbon]

damn ok

[barren river]

Hello

why my premium ticket tool open ticket channel permissions show in the permissions section!

everyone can see the channel

@solid stream

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Hey. Please refer to the embed above

[bold mauve]

اريد شخص في الغرفه الصوتيه

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

[worldly helm]

Hey, do you need help regarding ticket tool?

[limpid lagoon]

🏳️

[tawny cove]

is there anyway to make it so support people cant close tickets
or atleast make it so they cant delete them

[limpid lagoon]

I am new at all of this bro

I will learn

I will do my best my friend

[worldly helm]

Hey!
Dashboard --> Panel Configs --> Buttons --> Buttons --> Delete/Close --> Disabled roles
Dashboard --> Command Configs --> Delete/Close --> Disabled roles

[worldly helm]

Hello. Do you need support regarding ticket tool?

[jade topaz]

@worldly helm

Hey

[jade topaz]

How to get your deco

[worldly helm]

Hey, this is not something regarding ticket tool, please keep this channel for support of ticket tool only.

[jade topaz]

Can we discuss in dm? If possible.

[worldly helm]

Sure, as this is not something regarding ticket tool, ty for asking before just dming.

[bold mauve]

Hello, I am Abdullah. I wanted you to tell your colleagues that I opened a help ticket. I want someone to come and help me. These words are translated by the website. Sorry for the inconvenience.

[jade topaz]

check your dms.

[worldly helm]

Please be patient untill a staff member reviews your ticket.

[bold mauve]

Okay

[normal flax]

how open a ticket her

[worldly helm]

Hey. #🎫│make-a-ticket

[normal flax]

Thank You Sr.

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 383)

[peak hinge]

Dear Support Team,

I am reaching out to report a recurring issue I’ve been facing every time I attempt to contact your support team to ask a question or report a problem. Specifically, whenever I submit a ticket through your system, I consistently receive a response stating that there is no operator available to handle my request. This has been happening repeatedly, leaving me without any resolution or guidance on how to proceed.

[humble sequoia]

@peak hinge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[autumn thunder]

Which perm I need to setup ticket support?

[ivory cosmos]

hey guys, how do i add perms access to see and view a ticket just like a mod on a new role?

nvm found it

[worldly helm]

Hey, you either need administrator or a Dashboard role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 2, 2024, 5:30 PM

[autumn thunder]

the thing is I can't see the server even though the ticket tool is in the server.

[worldly helm]

Are you the server owner?

[autumn thunder]

No a mod.

[worldly helm]

please use the /permissionlevel command in the server

[autumn thunder]

how can I increase it 😅 ?

[worldly helm]

That means you don‘t have access to the Dashboard.

There are 3 levels!
1: Normal user (no access)
2: Administrators (have access)
3: Guild Owner (have access)

to get access to the Dashboard you either need the Administrator permission or a Dashboard role

[soft burrow]

#2872

[autumn thunder]

so that means the owner have to go to the ticket tool website (dashboard) and add the mod role in dashboard role configure so I can have access to it am I right?

[eternal thorn]

Hello, is possible to transfer every channel ticket from other discord server ?

We want keep every messages

[pseudo ravine]

Hey there. Unfortunately this isn't possible

[eternal thorn]

Ok, so is possible to download every transcription ?

in one click on text format

[pseudo ravine]

Unfortunately not, you would have to download each transcript manually to your device

[eternal thorn]

But we have ~500 ticket channel

😅

[pseudo ravine]

This is the only way

[worldly helm]

Hey, sorry for the late reply, correct

[autumn thunder]

oh okay thank you for the help.

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 384)

[autumn thunder]

Hey can you help with another thing. Can you tell what are the benefits of dropdown editor?

[pseudo ravine]

Hey there. Do you need any support regarding Ticket Tool?

[ivory cosmos]

no sorry sir master sire

please dont ban tyty wont happen again promise sir master lord

[pseudo ravine]

It's just another option to have multiple panels in one message

[pseudo ravine]

Then please keep the off-topic comments out of here. This channel is strictly for Ticket Tool related support

[autumn thunder]

so it means they will have different customization of panels that I will add in dropdown like option to tag different role for different panels ?

[pseudo ravine]

Each option in the dropdown is a separate panel, so yes

[ivory cosmos]

is ticket tool gold for prem and needs payment?

[pseudo ravine]

Yes

[autumn thunder]

can you tell me how I can customize for different panel like different role get pings and different panel message shows depending on which panel they choose (I have created the different panels).

[ivory cosmos]

also wahts a dropdown item(s)?

[pseudo ravine]

They're all customized within their own panel, you can go to each section and customize each panel

[pseudo ravine]

The items inside a dropdown

[ivory cosmos]

how do i turn off the way whenever u close ticket it says team control? transcript, delete or edit?

[worldly helm]

Hey!
Dashboard --> Panel Configs --> Buttons --> Buttons --> CHOOSE YOUR BUTTONS --> Disabled roles
Dashboard --> Command Configs --> CHOOSE YOUR COMMANDS --> Disabled roles

[ivory cosmos]

hmm ok ty

thanks @worldly helm for being such an inspiring and such a helpful mod

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 385)

[ivory cosmos]

btw what happens if i sync it with my server?

thanks @worldly helm

[worldly helm]

No worries, fyk im not a mod, im a "Regular", you can obtain it by being very active on this server

[worldly helm]

Sync what with your server?

[ivory cosmos]

nvm nvm tytyt

[worldly helm]

There is a cooldown to not abuse reps

[ivory cosmos]

okay thank you @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 386)

[ivory cosmos]

@worldly helm ty

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 387)

[ivory cosmos]

how do i refresh the bot after i saved some changes? do i send that new message again?

[worldly helm]

Hey, you only have to resend the panel if you changed something on the embed message.

[ivory cosmos]

ty again my savior @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 388)

[autumn thunder]

do I have to create different panels to able to customize each?

(There is a option too)

[pseudo ravine]

No, you only need the one dropdown

[autumn thunder]

so no need to create?

[pseudo ravine]

If you're editing the other panels, you don't need to add to those dropdowns

[autumn thunder]

wait now I understand dropdown adds different panels in one ticket system.

[pseudo ravine]

Yes

[sly thicket]

can i reset ticket tool entirely for my server?

[humble sequoia]

━━ youngstee's inquiry has been moved to a ticket ━━

[autumn thunder]

can I choose the place where the ticket opens?

[restive condor]

Hey there! 👋
Yes, Dashboard > Panel Configs > Category

[autumn thunder]

Thank you for the help.

[languid charm]

I'm trying to find a solution with closing my ticket efficiently.

I'm providing a service but once it's done, I was hoping for a way to auto close (not based off inactivity), but perhaps based off message.

[sacred phoenix]

Hello, I have a question: how can I set the ticket to show the person who created the ticket and the ticket moderators?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

Hey there! See above please ^

[restive condor]

Hey there! How exactly would that work? Have the ticket close after a specific keyword?

[real furnace]

does anyone know how i can fix this?

[restive condor]

Hi there, only server staff can fix that error. Please reach out to them

[real furnace]

okay thanks

[restive condor]

No problem!

[sacred phoenix]

How to set the ticket owner with a rank to be visible and not everyone with that rank?

[restive condor]

Hey there! So you're saying everybody with a role can see all your tickets?

[sacred phoenix]

Yes

[restive condor]

Could I get your server name or ID please

[sacred phoenix]

1265098891397697687

[karmic marlin]

@humble sequoia @humble sequoia @humble sequoia

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive condor]

Which panel is this for?

[sacred phoenix]

all

[languid charm]

Yes, say my bot sends an embed or something.

And that embed contains some word and then it knows to close.

[restive condor]

You have the role 'Obywatel' as a support team role for all your panels. Is that correct?

[languid charm]

I might be asking too much, tbh.

[restive condor]

If the bot can include the $close command outside the embed message, then yes. It would be possible

[sacred phoenix]

This way, citizens should be able to open a ticket and write "ticket owner" - other people should not be able to see the contents of the ticket. Only the "EMS" and "Server Management" roles should see the content of the ticket

[restive condor]

The 'ticket owner status' is already given to the user who created the ticket. They don't need to type it out

Please remove them from the support team roles and additional roles fields for all panelss

They can't open tickets if you haven't included it as support team at the moment, because you have your create ticket button restricted.

Please disable Support Team Only from your Dashboard > Panel Configs > Buttons > Create Ticket Button

[shell spear]

Where can I see all the tickets sent on the website?

[restive condor]

Hey there! What exactly do you mean?

[sacred phoenix]

@restive condor Thank you ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1742)

[fading cypress]

How do I receive a phone that I don't know looks like a broken boot?

@restive condor

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[unborn stone]

Quero fazer ticket denucia contra esse bisonho

[autumn thunder]

Is there a word limit in panel messsage?

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[restive condor]

Hey there! There's a character limit of 250 with the free version

[kind widget]

Is there a way to make it so people with vencord and such cant view my tickets?

[autumn thunder]

oh okay, I also want to ask that if someone does not talk when a ticket opens there wont be transcript right?

[restive condor]

There will be a transcript. Not much will be in it though, just the ticket message and moderator message

[restive condor]

Hi there, they can't see the contents of the tickets if that's what you're worried about.

It's not possible to "hide" the channels from users using ToS-breaking clients but you could switch to thread tickets, which aren't visible at all to users using such clients - which are premium

[kind widget]

So no matter what I do people will be able to see my clients in tickets?

[restive condor]

Thread Tickets would be the solution

[autumn thunder]

for some reason the role is not getting ping and I am not the getting transcript button and no transcript is saving.

[restive condor]

The {@Role} syntax must be exact and is case sensitive. Please ensure you're using the correct role name

Does the ticket get automatically deleted once you close it?

[autumn thunder]

yes.

[restive condor]

Dashboard > Panel Configs > General > Enable Two Step Ticket

[autumn thunder]

its already enabled.

[restive condor]

Please double check. Two Step close and two step ticket are different things

If it is indeed enabled, check you're doing this for the correct panel

[autumn thunder]

I have double check in all the panels I am working on.

[restive condor]

What's the server name

[autumn thunder]

wait is there a level limit I mean on level 3 or above can see?

[restive condor]

If you're not an admin and you're opening the ticket yourself, you're removing yourself from it once closed

[autumn thunder]

I am on level 2 (I have dashboard role) and yes I am only opening and closing it.

[autumn thunder]

they are the reason I can't see the transcript?

[restive condor]

That's the reason why you can't save a transcript once closed. You no longer have access to the ticket

[autumn thunder]

Oh okay Thank you.

I have to do this?

[restive condor]

It's optional. If you wish to give me a reputation point, feel free to

[autumn thunder]

even the role contains emoji?

[restive condor]

Yes, it must be exact

Otherwise you can use the role ID. -> {ID}

[autumn thunder]

I might have to use it cause I still didn't get ping (mod role I mean).

[limpid stone]

how do i switch the bot to the gold i have purchased it but how do i do it ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! See above please ^

[zenith cypress]

hello. one of my moderators is having issues accesing the tickets. he sees the tickets but when he clicks on a specific ticket it shows empty even if there is not.

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Opened > Read Message History

[zenith cypress]

it is already set up like that

[restive condor]

Is it only a specific moderator this is happening with? Or all of them?

[zenith cypress]

we just have 1

[restive condor]

Could you provide a screenshot of what it looks like for them please

[zenith cypress]

can it be he just joined our server and he can not read prior messages?

or the tickets or oppened prior he fot the role

[restive condor]

If other people with the role can see it, he should be able to as well

[restive condor]

Can you provide a screenshot of what he sees though

[zenith cypress]

he can see those channels but as mentioned when he clisck on them it shows channels are empty

ill ask for a video

[restive condor]

Interesting, and I'm assuming there are messages in those tickets, right?

[zenith cypress]

That’s correct

[restive condor]

Is he able to type in those channels?

[shell spear]

All the earlier tickets

[restive condor]

Like the transcripts?

[shell spear]

Yes

[restive condor]

Those aren't saved on the website. Please check your transcripts channel

[shell spear]

Some of them werent saved there

Theres a few missing

[restive condor]

If you deleted a ticket without saving a transcript, then it's gone unfortunately

[shell spear]

damn
thanks

[zenith cypress]

Yes he can 😂😂😂

[restive condor]

This seems to be more of a bug with Discord rather than Ticket Tool, fyi. Discord mobile isn't great sometimes

Has he tried restarting his Discord app

[zenith cypress]

Thx for the info. All the best 🙏

[restive condor]

No problem!

[wet torrent]

is it possible to make tickets automatically transcript if you close or delete them

[restive condor]

Hey there! 👋
Yes, but automatic transcripts are a premium feature

[wet torrent]

damn

[marsh flint]

Hi everyone, tickets not opening

Anyone having this issue?

[restive condor]

Hey there! Any error messages?

[scenic saddle]

Hey, how can i change users permissions? for allow sending images in the ticket created

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach Files

[scenic saddle]

thanks man

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1745)

[restive condor]

No problem!

[thorn harbor]

hey i just placed a ticket for bot lobbies how longs the wait rn?

[jade topaz]

hi hi! how do u set up the ticket for id verification? thx!

[brisk notch]

Hi, I'm having problems with he website, it says It looks like Ticket Tool isn't online or in any servers you have permission to access, Invite Ticket Tool or check it's status..

[silent elm]

Is it possible to make the close button delete the ticket?

[jade topaz]

I ned he;[

[soft pecan]

Hey!

I am loving the ticketing tool. Members of my community are getting so much value from it.

The only thing I haven't figured out is the following.

So when a ticket is closed, the person who created the ticket can no longer access it - only members with the Support Team Roles can access it.
I want to change the configs so that both members with the the Support Team Roles and the person who created the ticket can access the conversation once the ticket is closed.

How can I configure this?

[worldly helm]

Hey!
Dashboard —> Panel Configs—> Permissions —> Ticket Owner/Closed ticket —> view channel

[worldly helm]

Hey!
Dashboard—> Panel Configs —> General —> Two step ticket

[onyx whale]

how can i configure create ticket on my server ?

[worldly helm]

Hey, please elaborate.

[barren crystal]

hi
is there something like "Two step Close" but for open?

[icy mantle]

How can i generate ticket?

[worldly helm]

Hey, kinda. You could use the form feature and ask if they really want to open a ticket.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Hey, #🎫│make-a-ticket

[barren crystal]

thx

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 390)

[modest nacelle]

Does anyone know how to login bot account using gmail login in Lucifer?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[small cobalt]

Hello sir, there

[dull iris]

@humble sequoia

[blissful spade]

How can i check my previous closed tickets that i had on servers?

[worldly helm]

Hey, do the channels still exist?

[autumn thunder]

Hi can I setup a channel where all close ticket can be store or like a record of these ticket were close?

[restive condor]

Hey there! You can set up both

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[restive condor]

That's how you'd select the channel where transcripts are sent to (a file which has all the messages sent in the ticket)

And you can also setup logging, so ticket actions are logged - see below

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[blissful spade]

its not my server. it was someone elses server

[autumn thunder]

One more how can I like reset a panel's ticket so they start making ticket from start?

[worldly helm]

Please ask their staff for the ticket or transcript, if they didn't save any of that you cannot view it.

[blissful spade]

oh okay thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 391)

[restive condor]

As in the ticket count?

[autumn thunder]

Yes.

[restive condor]

Yes, you can use the ''SET COUNT'' button

[autumn thunder]

Thank you.

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1747)

[patent agate]

ع

How do I activate the bot on a server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there, here's a setup guide ^

[patent agate]

Can you join my server and activate it?

[restive condor]

Unfortunately, no

[restive condor]

Hey there! You will firstly need one panel per dropdown.

You can them combine them into a dropdown using the instructions below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[twilit tapir]

Hello, does anyone know how I can solve this?

[restive condor]

Hey there! Please give Ticket Tool's role permission to MANAGE ROLES

[twilit tapir]

He is in the admin position and nothing has changed.

[restive condor]

Please ensure Ticket Tool's role has the MANAGE ROLES permission.
A role named 'admin' doesn't mean much if the role doesn't have administrator permissions enabled in it

[austere forge]

This is a premium feature

[manic plover]

Hi all... after I open a ticket, how do I monitor it for response?

[restive condor]

Hey there! Is this on a server you're staff in?

[manic plover]

No. I an an investor who needs support

[restive condor]

You will just need to wait on support then. You can ask them to ping you when they reply

Or turn on all messages notification for that channel (if the server size allows it)

[manic plover]

👌🏾👍🏾👍🏾

[desert burrow]

can someone help i added my server and im trying to go onto the dashboard and it isnt showing

[digital forum]

Hey. recently no ticket message is sent when a new ticket is created. does anyone know why this is? it was working perfectly fine last week

[restive condor]

@west geyser What's wrong?

[restive condor]

Hey there! So the ticket is just created empty?

[restive condor]

Hey there! See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[desert burrow]

@restive condor ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1748)

[digital forum]

yeah.

[restive condor]

Is there any error message sent in the channel where you're opening a ticket from?

[hushed yew]

Hello can I get the logo of the ticket tool bot ?

[digital oyster]

How do i remove the embed part? I only want the make a selection place to be there.

Just found out, i need premium. If i buy premium, i do it. Then i dont pay for my premium again so it cancels will the panel (without the embed) still work?

I am also able to use the Remove Embed feature discord has and that works, is that allowed?

@restive condor ^

[hushed yew]

@lament prairie عدكم؟

[pine hare]

/help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey! #💬│general-chat message

[digital forum]

nothing at all

[restive condor]

Could you try creating a brand new ticket and then checking your audit log please

Another bot could be interfering

[restive condor]

Yes

[restive condor]

I suppose that could work

[digital oyster]

Its not against the rules?

[restive condor]

Nope

[still needle]

ticket tool bot getting update rn or no

[restive condor]

@still needle Do not join

[restive condor]

Yes, it is actively being developed

[still needle]

do not join what ?

[still needle]

ok

[restive condor]

There was a scammer here

He's banned now 👍

[still needle]

aight thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1749)

[hushed yew]

are you sure that's high quality? because I want one high quality

[worldly helm]

Yes, i am.

[bright socket]

I’m new to all this. It says I’ve opened a ticket but I can’t find where to send a message for help

[digital forum]

i checked and there was no other bot involved

[restive condor]

Could I get your server name or ID please

[restive condor]

Hi there, in the ticket you just opened, I'm assuming?

Please reach out to that specific server's staff team

[digital forum]

1225517215210668154

[restive condor]

Perfect, and which panel is this for?

[digital forum]

any

[restive condor]

Dashboard > Panel Configs > Buttons > Close Ticket Button
The emoji for that button seems to be invalid. Please ensure it still exists in the server

[devout ingot]

Yall im having an issue with the ticket bot. Its saying this in my server

[restive condor]

Hi there, could you use the /debug command please

[devout ingot]

I already did

Ill try again though

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[devout ingot]

Okay ill check that right quick

My bad i didnt realize I needed to do that.

[restive condor]

No worries

[cunning light]

My ticket tool say:Ticket tool not have permission to chatting

Please help!

[restive condor]

Hey there! Is that when trying to send your panel?

[cunning light]

YES

[cunning light]

pv?

Im polish my english is BAD

[atomic latch]

i am wondering if i can use ticket tool for application in my own server?

[restive condor]

Could you use the /debug command in the channel where you're trying to post

[digital forum]

tysm! it sends the message now. i didnt realise the emojis stopped it from sending

[restive condor]

Hi there, yes

[cunning light]

please help

[restive condor]

No worries, glad I could help!

[restive condor]

@cunning light

[cunning light]

@restive condor please help

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[restive condor]

Ticket Tool is missing all the permissions marked with ❌ below for that channel

https://i.imgur.com/o9VsteR.png

[cunning light]

how do fix that?

Where polish support?

[restive condor]

We do not have polish support unfortunately

[restive condor]

Right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > Check All missing permissions

(Hold down instead of right clicking, if on mobile)

[cunning light]

ok thank

[atomic latch]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1750)

[cunning light]

@restive condor not fixed😭

[atomic latch]

so if i want premuiam i will have to get it sperately for both server?

[restive condor]

Hi there, yes. Premium subscriptions are per server

[restive condor]

Could you use the /debug command again

[cunning light]

ok try

[restive condor]

It's still missing the same permissions

[cunning light]

NOO

[restive condor]

^

[still lava]

danielvf_

From English (EN) To Polish (PL)

Kliknij prawym przyciskiem myszy nazwę kanału > Edytuj kanał > Uprawnienia > Dodaj narzędzie biletowe > Sprawdź :green_tick: Wszystkie brakujące uprawnienia

Translation requested by dambulance from Flag-Reaction Feature.

[still lava]

danielvf_

From English (EN) To Polish (PL)

(Trzymaj się zamiast klikać prawym przyciskiem myszy, jeśli na urządzeniu mobilnym)

Translation requested by dambulance from Flag-Reaction Feature.

[still lava]

danielvf_

From English (EN) To Polish (PL)

Ticket Tool brakuje wszystkich uprawnień oznaczonych ❌ poniżej dla tego kanału

Translation requested by dambulance from Flag-Reaction Feature.

[cunning light]

YEEY THANK. IT FIXED

[restive condor]

Perfect, glad to hear!

[glad tulip]

can someone help me, I created a verify command with dyno, that I want to make work on inside the tickets with this bot, does anyone know how to set this up?

[atomic latch]

Is premium worth it?

[worldly helm]

Hey! We only provide support fot ticket tool, not dyno!

[atomic latch]

for ticket tool

[worldly helm]

Hey there! Yes it is, see below for all the amazing perks!

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[glad tulip]

Meant using the ticket tool, so it’s a gray spot

Like everything is done in the ticket generated by the panel

[worldly helm]

What do you mean?

[glad tulip]

Ok, so say I open a ticket, I want to type a custom command I have from another bot inside the ticket, and have it activate.

I use to be able to, in the past but got rusty with discord

[worldly helm]

Ohh sorry, Dashboard—> Panel Configs —> Permissiond —> Select your wanted User/Team —> Use application commands .

If i‘m understanding right you can‘t execute the command

[glad tulip]

Gotcha, was missing the application toggle

Thanks

[coral vapor]

Hello @nodepay_ai
I took my time farming this airdrop morning, afternoon, evening, midnight, using my phone and laptops. Refreshing, burning data and how come I have Zero points kindly look into this please. Thank you.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vagrant stone]

Does anyone know how to set up the bot so people can make a ticket in your server?

[quasi path]

can you customize buttons?

[thorn ridge]

Inorder to use variables such as {reason} I need to buy premium ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[storm nest]

hi

Hello , how can i get premium link invite

[neon fulcrum]

I have a premium subscription Don't be a jackal

[pulsar gorge]

Tickets when closed are still staying in this category. Even tho, these options are still kept like this

Please ping me when you reply to this

[mossy breach]

how do I ping the person that opened the ticket on ticket creation with a custom command?

[mossy breach]

{user} seems to be pinging the person that used the command and when it's used on ticket creation it pings itself

[austere forge]

used instead {ticket.user}

[austere forge]

Discord has a limit of 50 channels per category, we limit it to 45.
If a category has reached such limits, it is full, and tickets cannot be moved ⬇️

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[mortal summit]

help

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hey, please refer to the embed above^^!

[mortal summit]

sorry, I didn't understand, what do you mean

?

[worldly helm]

Please look at the guide in order to fix the issue you are having

[mortal summit]

In this case, what would be the form body, where can I find and correct it, what exactly should I correct?

[worldly helm]

The issue you are having is called Invalid form body, do you use the dropdown style?

[mortal summit]

I have no idea what is suspended, I just configured the bot and this error appears

[worldly helm]

Please show me;
Dashboarad --> Panel Configs --> Buttons --> Create ticket
and Dashboard --> Panel Configs --> DropDown

[worldly helm]

and now Dashboard --> Panel Configs --> DropDown please

[maiden verge]

Whenever I try to create a ticket it fails

[maiden verge]

Please someone help me

[austere forge]

you've just created a ticket, please focus on it for help

• https://discord.com/channels/509192800865353738/1313862007182594069

[thorny niche]

help

[jade topaz]

Hellooo everyone! I'm not able to save the transcripts of the ticket although I'm the server owner. I've been saving transcrips in earlier days but right now it is not allowing me to do so.

[austere forge]

Are you the sever owner or a regular member trying to create a ticket?

[austere forge]

could you use /debug command on your transcript channel pls

[jade topaz]

yes surely!
https://discordapp.com/channels/509192800865353738/662692902245498910/1313874622076424214

[austere forge]

not in the ticket, rather in the transcript channel where transcripts are usually sent

i.e in "create here"

[austere forge]

make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[jade topaz]

got u .. I'll check it out!
Thanks a bunch for ur time ✨

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 697)

[jade topaz]

I just checked it out in roles and channel permissions
the perms are granted already.

[austere forge]

If the /debug command doesn't respond, the bot is missing permissions

Please make sure you have given the bot access, all the permissions marked with ❌ below for that channel

[jade topaz]

yes finallyyy its doneee
thanksssss a lottttttttt ✨

[inner hare]

Hi i need Fix :
You don't have access to this server.

Im owner

[humble sequoia]

User's issue has been solved in another channel.

[next wedge]

#🆘│community-support I H

#🆘│community-support i need help related nodpay

[tepid geyser]

With what ?

[next wedge]

my friend using my referral now problem wallat connecting issues use id ( nandini156 ) that time email not verified not conting problem

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[next wedge]

my friend using my referral now problem wallat connecting issues use id ( nandini156 ) that time email not verified not conting problem

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[dusky phoenix]

في عرب؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[buoyant bay]

i need support

[worldly helm]

Hey, with what?

[hot brook]

I'm in a server an I have a role with administrator perms.
The bot is in the server yet it doesnt appear on the ticket tool dashboard.

[worldly helm]

Hello. Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[hot brook]

Okay. I am level 0...
But how does it work because I have administrator perms.

[buoyant bay]

how can do mention helpers or moderetors when someone open tiket

[worldly helm]

Are you 100% sure?

[hot brook]

Yep.

[worldly helm]

Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Could u please check again?

[hot brook]

Check what. My role or the permission level?

[buoyant bay]

I mean, can I edit and add? When someone opens a ticket, he mentions the assistants

[worldly helm]

That what the guide is for.

[worldly helm]

The role please, if it has the permission

[buoyant bay]

for what

[hot brook]

Yep one minute.

[worldly helm]

to ping a role on the creation of a ticket

[hot brook]

Okay. It doesnt have administrator but it has most the stuff enabled. I dont see why it wont work though seeing as I can add and use other bot dashboards.

[worldly helm]

well you either Need Administrator or a Dashboard role ;)

[buoyant bay]

What I mean is, how can you mention not the person who opened a ticket, but the onor and the administration?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 4, 2024, 6:43 PM

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Please follow the guide abobe (the 2nd one) and remove and {ROLEID} or {rolename}

[hot brook]

Alright. thanks

[buoyant bay]

d you know some nots can motion

[worldly helm]

Hey again, sorry for the late reply. What is your Main Language?

[shadow lynx]

no way to pay w crypto?

[restive condor]

Hi there! Yes, #🎫│make-a-ticket / #premium-tickets please

[glad tulip]

Can I make a verify command using this section?

[restive condor]

Hi there! Unfortunately, no.
Custom commands are predefined messages that can be sent when using a command/trigger

[limber harbor]

how many ticket bot can dashboard

[restive condor]

Hi there, what exactly do you mean?

[limber harbor]

if bot have 5 server in dash board, where is 6

[restive condor]

Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber harbor]

i can't see my friend server about

[restive condor]

Have you run the /permissionlevel on the server yet?

[limber harbor]

no

[restive condor]

Please use the command and let me know which level you are

[limber harbor]

0

my level is 0

[restive condor]

You do not have the neccessary permissions to access that server's Dashboard; You will either need administrator permissions or a dashboard role

[limber harbor]

what doe that mean

[restive condor]

You either need the permission called 'administrator' enabled in your role

Or a dashboard role. Which can only be added by somebody who already has access to the Dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 4, 2024, 8:23 PM

[limber harbor]

do my friend to give me a role about that?

[restive condor]

Yes

[limber harbor]

ok

thank you

[trail spear]

My Ticket Tool has suddenly started creating empty channels in my transcript category again. Does anyone know how to fix this??

[marble apex]

How do I change those blue boxes name in the dashboard

[quasi path]

is it premium to disable this or free?

[restive condor]

Hi there, could you #🎫│make-a-ticket please

[restive condor]

Hi there, Dashboard > Panel Configs > Buttons > Create Ticket Button

[restive condor]

Hi there, it's free 😄

[muted yacht]

hi how much does premium for the bot cost

[jade topaz]

and where can we buy

[restive condor]

Hi there, it's $7.99/monthly or $66/yearly
You can purchase premium from https://tickettool.xyz/premium or by going into the 'Premium' tab of your server's Dashboard

[muted yacht]

So im guessing I cannot buy it permanently?

[restive condor]

Unfortunately, no. We only offer monthly and yearly subscriptions at the moment

[restive condor]

Hi there, what exactly were you trying to do?

[limber wing]

Trying to go to the dashboard.

Whenever i click "dashboard" it just shows me this.

[restive condor]

https://i.imgur.com/TSsMuLR.png

This?

[limber wing]

Indeed

[quasi path]

thanks. do you know when you close a ticket, can you set it to auto delete after a certain time or it does that by default?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1754)

[restive condor]

Automated actions are a premium feature unfortunately

[quasi path]

oh, by default does it delete after certian time? or it will just stay there

[restive condor]

For free, you can either delete it manually whenever you'd like, or have it automatically deleted once closed

[restive condor]

Nope, just stays there

[quasi path]

ok thx

[restive condor]

Could you try https://tickettool.xyz/dashboard please

[limber wing]

I sure can.

[restive condor]

Hmm. That timeout is most likely caused due to slow internet connection. Could you try in a few minutes?

[limber wing]

Dont think its my wifi

My wifi is fine

[restive condor]

You're right. Hold on

[limber wing]

Take your time.

[restive condor]

Could you try again please

[limber wing]

Of course I can.

Perfect

Its working now.

[restive condor]

Glad to hear!

[limber wing]

Thank you bro I appreciate it, may I ask what the problem was?

[restive condor]

I'm not sure, actually. Our developer simply reloaded the API

[keen flame]

how do i let other roles see all the tickets in the discord?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

Hi there, see above please ^

[keen flame]

ty!

[limber wing]

I have been faced with the same issue once again lol

[keen flame]

is ther anything else i have to do? its not working when i try to view as role

[restive condor]

It's working perfectly for me now. It could also be a cloudfare ratelimit.

If it's still happening, please re-try later

[restive condor]

That feature isn't great for Ticket Tool testing.

Please ask somebody else to test it or use an alt

[keen flame]

He said he doesnt see them still

im w one of my staff in a call

[restive condor]

Are you testing this with brand new tickets?

They won't get access to tickets opened prior to you making this change. You will need to manually /add them to thos

[keen flame]

workks! thank you

[quasi path]

when a ticket is opened, is it possible to prompt the user with like buttons/options to click that do something?

[delicate saddle]

How do I set up claiming?

[analog quiver]

How do I create a ticket against someone for breaking the rules

[shut jetty]

Hi

No start

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[queen hill]

hI

Can i get support/

[astral badger]

Hi!

I've set my Transcript channel to a literal channel titled "Transcript", but the bot will still show this:

Nevermind

[bright wraith]

Hola

Cómo puedo comprar la moto morada

[queen hill]

Hi can someone help

[bright wraith]

Me an expulsado por un bug 😭😭

Buenas

Por motivos de bug 😭😭

Ay alguien q me pueda ayudar

[tender sinew]

how do i allow people to send a file in a ticket

with just them having a members role in my server

[obsidian tide]

How do I set it up?

Without going on the website

[feral radish]

Am geting sane issue

[vague ridge]

Hey guys quick question, is the bot offline? I invited it and set it up but it's showing offline atm.

[willow imp]

I’m also experiencing the bot not functioning right now.

[worldly helm]

Hey, please try using the /debug command.

[worldly helm]

Hello, please kick and reinvite the bot.

[vague ridge]

Okay

[willow imp]

It's in Korean, meaning that the bot did not respond.

[vague ridge]

It's still showing its offline

I kicked and invited it again but it's still the same.

[willow imp]

I have already done this several times as well.

[vague ridge]

I did the same too, still noting is working for me

[next moon]

وين السبورت العرب؟

[obsidian iron]

السلام عليكم

[next moon]

وعليكم السلام

[obsidian iron]

وين السبورت

[next moon]

مدري حتى انا ادوره

[obsidian iron]

ياليييل

[worldly helm]

Could u please send a screenshot of the bots profile?

[obsidian iron]

where is the arab support?

[vague ridge]

Mines just got online now all of a sudden

Let me test it rq

[worldly helm]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[obsidian iron]

tysm

[willow imp]

It's online now, but still not responding.

[worldly helm]

Please give the bot the perms marked with ❌ ( Send Messages)

[willow imp]

It’s working now! I didn’t realize that Ticket Tool needed to be configured separately.

[worldly helm]

No worries, glad i could help

[worldly helm]

Hello, as the error says, your server is blacklisted due to it impersonsting this server!

Not only that, you can't have a support server for a bot that isn't yours.

You'll have to #🎫│make-a-ticket and ask to get unbanned (I don't know it is possible to get unbanned). Do u have any more questions?

What do you mean?

No, that wouldn't make any sense, a bot that isn't yours doesn't need a support server for that bot. This is the support server and THIS is the only one

The fact that you have the ticket tool pfp and your name is support and the server name is Ticket Tool Support.... it is impersonating ticket tool.

[vague ridge]

It's working

[worldly helm]

Glad to hear!

[vague ridge]

Thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 392)

[worldly helm]

I don't have the power to unban your server, please #🎫│make-a-ticket --> Report (I think). And appeal ur Server.

Please show me a screenshot of that error message.

[alpine sparrow]

what do I have to do?

[next moon]

وين السبورت العربي؟؟

[austere forge]

It seems that your panel where you tried to create tickets no longer exists, or has been deleted
You need to re-send a panel via your Dashboard > Panel configs

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[sonic kindle]

I connected wrong wallet plz change

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fossil quail]

Does anyone know why this error occurs? It happens to random people. Other people find it works fine.

[alpine sparrow]

Hm I didn’t delete it, any way to restore it?

[austere forge]

This can happen when you don't have a very stable wifi connection, so you'll have to re-open the form with create a new ticket

[austere forge]

Unfortunately not, but always check if it exists on your Dashboard

[dire cave]

I WOULD URGENTLY NEED HELP TO RECOVER MY DIMEREDIAN PASSWORD

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vale holly]

Is There Any Turkish Official? I Have a Question?

[worldly helm]

Hey, there is no turkish support team, maybe try using a translator to ask something?

[vale holly]

Maybe, but do you have any information?

[slim harbor]

Does anyone know how to fix this

[austere forge]

Make sure that the bot has : SEND MESSAGE perms in the channel

[slim harbor]

I think he does

[austere forge]

Nop,
Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > SEND MESSAGE

[slim harbor]

Oh got It, tysm I feel dumb ty 😭

[austere forge]

all good 👍

[near viper]

its not working

[formal bluff]

How do I allow member to create a ticket even when timed out?

[short turret]

help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[wary wagon]

how do i change several button names?

[restive condor]

Hey there! No, that's not possible as per Discord limitations

[restive condor]

Please ensure you update or re-send your panel, using the corresponding buttons

[humble sequoia]

━━ Cxrbin's inquiry has been moved to a ticket ━━

[slim harbor]

Does anyone know how to do this 😭

It’s so confusing

[near viper]

its not letting me create

[slim harbor]

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Create what exactly?

[slim harbor]

What did I do wrong…

[worldly helm]

Nothing, you can simply just re-name the buttons.
Dashboard --> Panel Configs --> Buttons --> Create Ticket

[slim harbor]

I’m getting the hang of It but now I have to put the buttons together…

[worldly helm]

Does it still look like this on the dashboard?
'Fyk you should remove the appeal panel from it due to you attaching all panels to it already, which means you would attach your appeal panel to your appeal panel, that sends the same button twice'

[slim harbor]

Oh okay

That’s what It did to me lol

[twilit cobalt]

I want to know that how can i copy one server ticket tool template to another server

Same to same without setup

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[restive condor]

Hi there, see above please ^

[twilit cobalt]

Ok

@restive condor

[restive condor]

This feature can only be used by the server owner

[twilit cobalt]

My old account got deleted

Now i can’t do anything?

[restive condor]

Please #🎫│make-a-ticket and we'll see what we can do for you

[wary wagon]

how do i rebname those bro

they all say create ticket i want them to say different things

[worldly helm]

Please resend the panel

[wary wagon]

okay

says same thing

@worldly helm can u get in call?

[worldly helm]

Not right now, sorry.

you can simply just re-name the buttons.
Dashboard --> Panel Configs --> Buttons --> Create Ticket

[wary wagon]

thank u that worked. how do i seperate the catagory when they make the tickety?

[iron night]

Gave +1 Rep to @worldly helm (current: #16 - 393)

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[worldly helm]

Please follow the guide above, you have to do it for every panel you attached.

[dire cave]

I have to recover password from my account because i changed pc... how to recover it? Thanks

[worldly helm]

Hey, are you sure this is regarding ticket tool?

[dire cave]

yes

[worldly helm]

if so, please elaborate.

[dire cave]

ok

[scarlet seal]

Hi I need help, Ive goten suggestions from 2 different people via making a ticket and still cant figure out what to do... here is the transcript from the latest one. Any help is appreciated! https://tickettool.xyz/transcript/v1/1313580918861987961/1313888357423775804/transcript-en_jstitch-68557.html/675316e3/6751c563/d422a6a10db4c6acc1a206a9c765727ea85a80de987584e69a5f8b5a34b732d7

[restive condor]

Hi there, have you run the /permissionlevel in the server in question yet?

[scarlet seal]

No, the person said to do that but idk how to do that... 😭

[restive condor]

Just use the command in the server, like any normal command

[scarlet seal]

oh ok give me a sec

oh... it says "@scarlet seal is permission level: 0 (User)"

[scarlet seal]

But I am close to the server's owner, so what permission should I ask him to give me?

[restive condor]

You will either need administrator permissions enabled in your role settings or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 5, 2024, 10:30 PM

[earnest nebula]

how to fix it

[restive condor]

Hi there, you seem to have an invalid emoji.

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please make sure you only have one emoji and no text in the button emoji field and also ensure the emoji still exist

[scarlet seal]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1757)

[unique shore]

How do I setup a panel bcs every time it says that this application didn't send

[raw hollow]

Hi I am unable to raise a ticket in node pay

Help please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ionic path]

Hey there, please check above ^^

[raw hollow]

I face this issue

[ionic path]

Are you a staff member there or just a member of the server?

[chrome sorrel]

Comprei e n consigo acessar o site

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pliant heron]

what do i have to have to do

[obtuse herald]

Hello. I have a simple request if you please.
I would like that these messages which are created when a person has opened a ticket, are automatiquely removed after like 30 secondes 🙂

I tried with GPT, but did not found the right answer

[worldly helm]

Hey there, that is not possible with ticket tool.

[obtuse herald]

Ah? Oh ok. Sad

Thank you