🆘│community-support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[terse portal]

hi

[chrome mortar]

how to set several panels like the screenshot?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[proud karma]

Hi, is there something going on with the bot currently? I am unable to use commands as every time I execute a command it says “application did not respond”

[pseudo ravine]

Hey there. Have you ran the /debug command yet?

[proud karma]

no I will try that.

It says application did not respond.

[pseudo ravine]

Please give Ticket Tool the Send Messages permission in the channel

[proud karma]

ok.

lol I forgot to give the bot permissions, ty Jstitch.

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[proud karma]

❤️

[shy onyx]

help i send the panel but it deletes it

[pseudo ravine]

Hey there. Ticket Tool does not automatically delete the panel message

Please make sure none of your bots are automatically deleting it

[shy onyx]

https://discordapp.com/channels/509192800865353738/662692902245498910/1306852364417892442

i have no bots that delete messages

[pseudo ravine]

You can try checking your servers Audit Log, see if Discord has some sort of mention about it

[shy onyx]

figured it out thx anyway

[pseudo ravine]

Thanks for choosing Ticket Tool!

[jade topaz]

Please I need a support bot for my server

[jovial karma]

With what

@jade topaz

[jade topaz]

Hi

[jovial karma]

You need help with

[jade topaz]

I want to set up a server for my community

[jovial karma]

DM me link

@jade topaz

[jade topaz]

How can I do that

Please can you dm
Me

[jovial karma]

Done

If you want help DM me to

[pseudo ravine]

No, please keep all support to this channel @jade topaz

[winged trail]

How do I make the open ticket open appear

Help

[winged trail]

Hey

[worldly helm]

Hello. Please don‘t ping reply on the last message of a staff member. Please elaborate!

[winged trail]

Are you moderator? By the way can you help me?

[worldly helm]

I'm not a moderator, but i know the rules. And yes i can help you, please elaborate your issue.

[winged trail]

How do I make the open ticket open appear

[worldly helm]

For who exactly?

[umbral sandal]

I can't put the bot on the server

It appears that he entered, but only his position remains and he does not enter.

[worldly helm]

Hey. Please check your audit logs, im pretty sure another bot has kicked ticket tool.

[umbral sandal]

Unfortunately it is not

[worldly helm]

any other logs?

[umbral sandal]

I removed it by "/"

It worked out

[umbral sandal]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 340)

[grizzled trail]

🫣عرب

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[astral aspen]

How do I get a bots slash commands to work in a ticket?
I have majority of slashes disabled
But would like specifically one enabled for my ticket
Can’t seem to figure out how to enable it for a lower role
They work in my general chat
But not in the ticket 🧐

[worldly helm]

Hey!! What are the error messages?

[outer radish]

Hello guys. Anyone can help me with this issue? I added the bot to my community/fandom server but I can't see it from the website to manage. Either my friend who has adm role can't see it.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[royal schooner]

Discord server was hacked, lost all tickets which was opened

happy to pay admin/mod for help restoring

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shut urchin]

helo help anyone my gmail not com to pin code

[royal schooner]

may be delayed, waitr a few mins or check spam

[winged trail]

help

[shut urchin]

Sir my gmail is exactly what I typed. But the problem is that it is gmail that ends with .com. Only the .co part is typed. Then the pin code does not come to verify my gmail. Please help me to fix this correctly. my caret gmail:[e-mail] my incarte gmail:[e-mail] my usa name:-vimukthi1997

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hello. What‘s up?

[winged trail]

so i can't get the thing to work

[worldly helm]

Please elaborate

[winged trail]

How do i give the the option to create a ticket

because i made one but the ticket isn't apearing in the channel how do i make it appear

[worldly helm]

Please take a look at the 3rd embed.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[winged trail]

how?

[worldly helm]

That is not what i said, take a look at this.

[winged trail]

Where can i find that option

[worldly helm]

In the Dashboard.

[winged trail]

huh

i'm confused how do i open Dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[worldly helm]

Just click on the link above

[split nest]

anyone else having issues with the bot right? 403 errors

[restive condor]

Hey there! Is that when trying to access a server's Dashboard?

[split nest]

trying to access server dashboard and then also trying to sync servers to show a new server I'm setting up show up

but its consistent and more then usual

[restive condor]

Could I get that server's ID please

[split nest]

1306657803644960768

Keeps saying when I sync server "way too fast"

[restive condor]

Try logging out and back in please

[split nest]

Did that and did a hard refresh of the page

[restive condor]

And the server doesn't show up still, correct?

[split nest]

correct

[restive condor]

Can you use the /permissionlevel command in said server please

[split nest]

let me try different browser, I own the server

[restive condor]

Ensure you're logged into the correct account on the Dashboard as well please

[safe dock]

What permissions does the staff (support team) need to use the /add user command. It doesnt show for them, but i need them to add a certain user to the odd ticket.

[worldly helm]

Dashboard --> Command Configs --> add command --> select the permission

The support team needs "Use Application commands"

[safe dock]

Thanks. Was missing the last permission for the support team

[worldly helm]

Great, glad i could help

[raw ridge]

It keeps on saying server limit reached 500 can anyone help, this happens when I try to create a ticket for a service on a other discord

[worldly helm]

Hey! there is nothing we can do, you have to tell their staff about this issue, due to discord having a limit of 500 channels at once.

[plucky gull]

Hello i don't can Send messages ticket

[worldly helm]

Hey. Please try using the /debug command in that channel

[rancid pilot]

I didnt get my Item which cost over 130 zł what schuld i do

A i have a video of unpackicng

[worldly helm]

Hello. You're in the wrong server, we cannot help you with that.

[rancid pilot]

So WHO i suposted to write

[pseudo ravine]

We don't know

[wise ridge]

How do I fix this? 😭

[restive condor]

Hi there, could I get your server name or ID?

[wise ridge]

How do I find server ID?

This is the server name

[wise ridge]

Nvm I found it

1297996593982603357

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button > Please disable Support Team Only

[wise ridge]

omg I didn’t realise that was on, thank you so much!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1698)

[restive condor]

No problem!

[lean sundial]

#🆘│community-support

[delicate forge]

Hello, can you tell me how to suspend my subscription?

[restive condor]

Hi there, are you subscribed on our website?

[trail spear]

I'm just trying to see if anyone knows how to fix the following problem:

I am using Ticket Tool, and it's the bees knees. HOWEVER, the dashboard isn't quite idiot friendly. I have figured out how to set it so our staff gets a transcript, and so does the person who opened the ticket, however;

It is ALSO insisting on saving the channel so I have to keep going through and deleting closed tickets manually. Is there a way to set it so that a closed ticket auto deletes while still saving the transcript? I thought I had it figured out but what happened instead is that it created a channel in my transcript category of the ticket which is...less than ideal.

[delicate forge]

Yes

[restive condor]

Please go to your Dashboard > Profile > Subscriptions (or https://tickettool.xyz/billing directly)
You will be able to manage and cancel your subscription from there

[pseudo ravine]

Hey there. Auto saving a transcript is a premium feature. Ticket Tool doesn't automatically create a channel for transcripts, it sends a HTML file of the transcript inside the transcript channel that you set on the dashboard

[trail spear]

Yeah I have all that set up. As I mentioned I do have it set to send transcripts; not sure why I'm not marked as a premium user. I think maybe I was/am in the trial? Anyway, transcripts aren't the issue, it's the fact that when I close a ticket, it saves the ticket channel into a category I had to create for that purpose and I can't figure out how to get it to save only the transcript and not the whole channel

[pseudo ravine]

What's the server ID? I'll take a quick look at your dashboard

[trail spear]

Arcana's Grasp. :3 Just to make sure, I just went ahead and hit the subscribe button, but I swear the transcripts have been working lmao

[pseudo ravine]

Which panel is having this issue?

[trail spear]

Every ticket. I had to create two "ticket closure" categories and they drop uinto that when we close them, but I don't want that. I just want the transcripts to save into their various transcript channels

[pseudo ravine]

You can go to the Dashboard > Category > Category Closed > Remove both categories

You'll need to do this for all of your panels

You'll also need to go to the Dashboard > General > Two Step Ticket > Disable it >

[trail spear]

I might start with just one panel in case it doesn't work. To be clear, it is me I do not trust, not you. 😂

[pseudo ravine]

No worries

[trail spear]

Oh it works! Gods bless you, good Stitch! Thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 866)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[trail spear]

This tool is WONDERFUL, honestly, just a tiny bit too smart for me, hahaha

Thanks for the excellent customer service!

[pseudo ravine]

[topaz jasper]

Ticket tool isn't responding to me
Imma crahout

[worldly helm]

Hey. Can you please try using the /debug command?

[topaz jasper]

Oki

It's not responding to anything

[worldly helm]

Please give the bot all of the permissions marked with ❌

[topaz jasper]

I have all of those

[worldly helm]

Not for that channel.

[topaz jasper]

I specifically did it for the channle

[worldly helm]

Please try using the command again

sorry for the late reply

[jovial karma]

My bad.

[golden mauve]

Can we copy the all ticket panel of main server for 2nd server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[restive condor]

Hey there! Yes, see above please ^

[brave root]

would it be possible to see transcrips if i dont have them

[restive condor]

Hi, unfortunately no

[uncut rose]

Help

[carmine arrow]

Kindly check on dashboard to enable you view guide.
@uncut rose

[uncut rose]

It’s for premium?

Claim

[topaz jasper]

This has been happening over and over again. It had everything it needs. Idk what to do now

[worldly helm]

I already told u, the bot is missing permissions

[topaz jasper]

Bro

It literally has all permissions

LIKE ALL OF THEM

[worldly helm]

Try doing the /debug command then

[topaz jasper]

Idk what to do

[worldly helm]

Still missing these permissions

[topaz jasper]

Bro

[worldly helm]

I‘m talking about channel permissions, not bot permissions

[topaz jasper]

I got it, thr problem was that my channel wasn't synced to the category 😭😭😭

I'm so sorry for all this

[high patrol]

Guys the option wont show so I cannot add it to my server i need it to be in can you please help?

[alpine falcon]

hi, I wanted to control the bot on a server where I have permissions but I can't find it in the dashboard

[high patrol]

me too\

[alpine falcon]

Ah

[worldly helm]

Hello 🙂

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

@high patrol ^^!

[alpine falcon]

I sent the screenshot

[normal pulsar]

hey there! I was wondering if someone could help me. I'm trying to setup a picture to be sent with my ticket setup. I had it setup in another server and I basically copy pasted and everything works fine there, but here it keeps showing me this. I tried to resize it, putting it in a different channel to get it from.. I don't know what I'm missing

[restive condor]

Hi there, you're in the wrong server unfortunately

[normal pulsar]

oooooohhhhh

my bad

[restive condor]

No worries - very similar names

[normal pulsar]

can you guide me to the right channel? lol

[restive condor]

I'm unsure where that is, sorry. If you go that bot's website I'm sure you can find it there

[normal pulsar]

gotcha, ty

[worldly helm]

That means you don‘t have access to the Dashboard

[alpine falcon]

is how to access to the dashboard

[worldly helm]

What do you mean?

[stark bloom]

Yoo! I dont get any transcript logs in my log channel. Do i need premium for that?

[restive condor]

Hey there!
You need premium for automatic transcripts.
Are you clicking the transcript button?

[stark bloom]

Ahh thats sad... I need logging for my staff. But then its a no go for me. Thanks!

[alpine falcon]

how can I access the dashboard

[worldly helm]

A Dashboard role or Administrator

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 15, 2024, 9:44 PM

[alpine falcon]

yes but the waiter is not cool, it's my friend's

[alpine falcon]

so he's the one who has to do it

[worldly helm]

Correct

[marsh quarry]

Does anyone perhaps know where to find panel config settings my screen isnt showing any settings options

[restive condor]

Hi there, panel configs is main page you're redirected to when opening your server's Dashboard (it's a tab on the left sidebar)

What exactly are you trying to edit?

[marsh quarry]

trying to make a multipanel option

I can get into panel config, but I am looking for the settings of panels i have created

sorry should've been more specific

[restive condor]

You can use the panel dropdown at the top to change in between panels if that's what you mean

[marsh quarry]

currently this is what I see when selecting Panel Configs, I have watched a few youtube videos and they have their panels like sort of on a seperate screen and each panel has setting options

[marsh quarry]

how do I setup the drop down option?

[restive condor]

You will need to create more panels, one per dropdown option, using the button

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above how to make the dropdown menu ^

[marsh quarry]

Thank you

[delicate saddle]

Where’s the primary ticket bot again?

[restive condor]

Hi there, https://tickettool.xyz/invite

[delicate saddle]

Thank you!

[restive condor]

No problem!

[shell quartz]

Does ticket tool have a feature to automatically close inactive tickets? I looked through the dashboard and didn't see anything but I might have missed it.

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[pseudo ravine]

Please note that it's a premium feature

[shell quartz]

Thank you, and noted.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 867)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[wary totem]

How to add a lot of buttons in one ticket message

[rancid geyser]

Hello 👋 , hope anyone help me with this , if i made a new tiktok account can i use the account with the same dashboard i have ??? like submitting posts from the new account ?

[wary totem]

Like that

[humble sequoia]

@rancid geyser

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wary totem]

Should i open from computer or can i make it from mobile phone

[pseudo ravine]

You can do it on either one

[marsh quarry]

Is there perhaps a reason I wouldn't be able to see my ticcket bot & option select when logged in from a member account (non admin account) I can see it fine with everything else and tested it works but logging in with different account it doesn't show up with option to create a ticket

[pseudo ravine]

Hey there. Please give your member role the Read Message History permission in that channel

[marsh quarry]

This worked thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 868)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[marsh quarry]

Am I right in thinking that ticket claiming is a premium feature or is there a way to do it on free service?

And is there perhaps a way for support team to know whether a ticket that comes in is to report something or for tech support?

[pseudo ravine]

Correct, claiming is a premium feature

You may edit the Ticket Message to include something regarding which panel the ticket was made from. Please refer to the embed below!

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[marsh quarry]

Thank you again 🙂

[pseudo ravine]

[balmy mesa]

How do I do a support ticket for age 😂

[timid notch]

Bruh lemme me mod

Im @heady wind cousin bruh

[pseudo ravine]

Hey there. Do you need any support regarding Ticket Tool?

[balmy mesa]

I do @pseudo ravine

[frank bloom]

@pseudo ravine is there a panel to switch the ticket type?

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Hey there. Are you asking if you can switch panels after the ticket was created?

[frank bloom]

Yes

[pseudo ravine]

Unfortunately that's not possible

[frank bloom]

Oh dang

[frank bloom]

By chance can you also remove my warning?

[pseudo ravine]

Unfortunately not

[spiral salmon]

Hi I purchased premium but I cant invite the gold bot

Or like

Idk how

[ember wigeon]

Preciso de ajuda.

[fickle fern]

You have to invite the bot.

[spiral salmon]

But I cant. When I click invite premium bot in the docs, the button is disabled.

[fickle fern]

What do you mean in the docs?

[spiral salmon]

So like here right

[fickle fern]

Try this

[spiral salmon]

Alr

[fickle fern]

In the server you want the premium bot in, use that command.

[spiral salmon]

And then yeah...

[fickle fern]

So it didn’t switch over after you tried that?

Like selected ticket gold.

[spiral salmon]

Nope

[fickle fern]

Hmm.

[fickle fern]

Press the dropdown, where it says “Ticket Tool White”.

[spiral salmon]

Okay.

Oh thanks! yay! @fickle fern

[iron night]

Gave +1 Rep to @fickle fern (current: #347 - 1)

[rare lodge]

can i make my ticket tool send a message to ticket blacklisted people who attempts to open a ticket? ( i have premium)

[fickle fern]

Did you get the gold bot in?

[fickle fern]

I don’t know if you can.

[spiral salmon]

Uh no i tried gold again

didnt work

[fickle fern]

Hmm.

Let me see if I can help you manually.

Invite me to the server in DMs if you feel comfortable.

[spiral salmon]

Sure

[fickle fern]

Okay.

[pseudo ravine]

Hey there. Please don’t reply to a support members latest message for support. Just state your question/issue and someone will assist you

[pseudo ravine]

No, please keep all support to this channel

[spiral salmon]

Sorry about that. Problem is all resolved thanks.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 869)

[fierce arch]

hello, so currently my issue is sometimes trial mod can't see tickets but sometimes also can see them

they are able to see general support but not reports it's strange

[idle flint]

Check your support team roles for the Report ticket panel

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[fierce arch]

already did that :/

[idle flint]

Whats your server name?

[fierce arch]

SenFGr's Capital

[idle flint]

Okay, again on your Dashboard > Panel Configs - select 2 | Reports from the top dropdown, then click General. There, you will see you only have "Moderator" as a support team role, not "Trial Moderator"

[fierce arch]

weird it says there are both

[idle flint]

You are on panel 1 | General Support

Click that and select panel 2 | Reports

[fierce arch]

thanks so much

apparently i am stupid

[idle flint]

All good 🙂

[fierce arch]

you are very helpful A+

[idle flint]

definitely not, we all have our moments 🙂

Glad its resolved

[fierce arch]

yep just tried it, works like it should!

[floral jetty]

How do I make my ticket Bot work?

[wild spire]

what isnt working or what error are you getting?

[floral jetty]

Nvm I got it

But

I was trying to see how do I add emojis to my rolls

Like urs

[wild spire]

if you open your role settings > the role u want to edit > there’s an option called role icon

[finite frost]

Hello can anyone help me? I'm trying to set up the bot in my server on the websit but when I got to dashboard it doesn't show the server im trying to edit on.

[worldly helm]

Hello 🙂

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

[finite frost]

ok

my permissionlevel is guild owner

ty it worked

i had to re login

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 342)

[willow jungle]

How to set up ticket tool

@t1any11

@worldly helm

[deft wing]

Help Me

[worldly helm]

Hey! What‘s up?

[willow jungle]

How to set up ticket tool

[worldly helm]

Hello. Look below

[willow jungle]

@worldly helm how to set up ticket tool in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Don‘t ping me

[deft wing]

What is the Claim function?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[worldly helm]

^^

[deft wing]

thankyou @worldly helm

[granite fossil]

??

il me dit que je ne lui est pas mis les perm alors que si ?

@worldly helm

[worldly helm]

Please don‘t ping me, look below.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[deft wing]

@worldly helm What is the roll called “Regular”?

[worldly helm]

You can obtain the regular role by being very active in channels ( #💬│general-chat etc.)

[deft wing]

ok!
thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 343)

[deft wing]

+rep @worldly helm

[worldly helm]

There‘s a cooldown ;)

[astral aspen]

If i change a permision setting do i gotta update the bot

or will it automatically start working after i click this

[restive condor]

Hey there! It will automatically start working for new tickets

[buoyant dove]

8 days without my delivery

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[formal hamlet]

WHY

[restive condor]

Hey there! Please create a new panel first before deleting your last/only panel

[honest vessel]

What is channel at 500 limit and how to fix

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to delete channels, and leave room for new tickets

[north escarp]

Hi Can i make the bot sends a message when The ticket Made like this?

[winged lark]

Plz help me 🙏🙏🙏
How to solve it 😭😭😭

[worldly helm]

Hello. The message that got sent is from a different bot. You can do something like that with custom commands, look below.

[restive condor]

Hi there, what exactly seems to be the problem?

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[winged lark]

I want to delete the role
But I can't....
Why......?

[restive condor]

You can't delete bot roles. You would need to kick the bot

[winged lark]

I appreciate it
Tnx

If I kick it then I again add the bot
If it work properly....?

[restive condor]

You still won't be able to delete the role. What exactly is the issue with the bot?

[winged lark]

Why

[restive condor]

Because you cannot delete bot roles. It's a Discord limitation

[winged lark]

Can you help me to add the ticket bot to my discord server

[restive condor]

Of course, here's a setup guide

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[winged lark]

Ticket tool does not have permission to view or send to this channel --- this pop up is showing

[restive condor]

Could you use the /debug command in the channel where you're trying to send it to please

[winged lark]

Prefix:
$
Premium Status:
Free - []
Current shard:
35
API Latency:
46

[half inlet]

theres already a ticket
and im trying to edit the panel's name
but i cant

and when editting the panel, theres no change on the panel embed

[worldly helm]

Hello. Please update the panel

[winged lark]

What should I do now...?

@restive condor

[half inlet]

does saving it not update it?
how can we update it

[worldly helm]

Click on the Update button and insert the panel message link

[restive condor]

Sorry for the wait.
Dashboard > Panel Configs > Buttons Create Ticket Button
You have text and 2 emojis in the button emoji field. You can only have 1 emoji there.
Text goes in the field below - ''Button Text''

[winged lark]

What about this

[restive condor]

Have you edited this?

[winged lark]

No...
But the yellow arrow is by me

[restive condor]

Please edit what I've asked you to edit, you will be able to post it then

[winged lark]

Look at the down right side

[restive condor]

Yes, I know what you're pointing at but you still haven't corrected the button

You cannot have text in the ''Button Emoji'' field

Text goes in the ''Button Text'' field

[winged lark]

Done
Then

[restive condor]

You should be able to send your panel now

[winged lark]

Tnx a lot

[restive condor]

No problem!

[final moth]

How do I disable the member's permission closing the ticket?

[worldly helm]

Hey! Dashboard --> Panel Configs --> Buttons --> Close ticket --> allowed roles.

[soft monolith]

How does one mention a specific moderator when opening a ticket 😅

[worldly helm]

Hello. Please refer to the embed below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[soft monolith]

Are the '' ** '' important?

[worldly helm]

This pings a role, you can also use <@USER_ID> to ping a user.

[worldly helm]

Nope they're not.

[soft monolith]

<@USER_ID

or

<@USER_ID>

So it would be @soft monolith

correct?

[worldly helm]

you're right, i didn't type out the 2nd one. Sorry
<@userid>

[soft monolith]

Right okay.. thank you haha.. It happen..

Stupid thing is, iv'e done this so many times at this point and yet, I keep forgetting 😅

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 344)

[worldly helm]

No worries Sorry again.

[soft monolith]

All good.. I will go back to my cave again. 👀

[timber onyx]

guys can somebody help me ?

[worldly helm]

Hey, sure what's up?

[timber onyx]

how can i make the bot tag the staff when the tickets open

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Take a look at this

[timber onyx]

ok thx i will try it

[hard socket]

How can i add the ticket bot to my discord server on mobile

[worldly helm]

Hey. Look below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[safe folio]

Why is there limit on charachters in description on panel embed????

How did this guy put this big of a text

and i can't put more than this:

[pseudo ravine]

Hey there. You will need a premium subscription in order to remove the character limit of 250 characters

[safe folio]

and the free premium 7 days trial

isnt working? for that

[pseudo ravine]

You can use the free trial if you wish

Just make sure you click on the Sync button on your dashboard

[safe folio]

i did and it still has limit

[safe folio]

oh alright

[gusty coral]

Hello can someone help me? My ticket tool is not working in my server and as you can see everything is good with the /debug command

[restive condor]

Hey there! Do you have a category selected for tickets to be created under?

[gusty coral]

Yes I do.

[restive condor]

Alrighty, could you create a brand new, normal text channel in that category and use the /debug command please

[restive condor]

Alright, can you ensure Ticket Tool has all required permissions for the 'Tickets' category?
Hold down on the category's name > Edit Category > Permissions > Add Ticket Tool > Make sure the following are set to

✅ - View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Permissions
✅ - Manage Channels
✅ - Manage Messages
✅ - Read Message History

[gusty coral]

Okay, now they're all on ✅

What do I need to do now?

[restive condor]

See if it works now by attempting to create a new ticket

[gusty coral]

It's working now! Thank you so much!!

[restive condor]

Glad to hear!

[jade ice]

how to make ticket overflow category

i mean how to set

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[restive condor]

Hi there, simply select additional categories in the category options ^

[jade ice]

nited

[jade ice]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1700)

[restive condor]

No problem!

[median hound]

/debug

[tawny solstice]

Greetings everyone, could anyone please tell me what is the weekly ticket for?

Can it be used for re-entry instead of 110 MTT?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[peak wave]

Hey, I have a question about using the same ticket on multiple servers... Is it possible to export/import a ticket? I like how i have my ticket set up and want to send it to my alliance discord too

[austere forge]

sure, see details below pls!

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[peak wave]

Thank you!

[tribal whale]

does this provide custom branding

[rich island]

!help

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[tribal whale]

i waited 2 years for the answer to not have custom branding,
Time to wait some more.

[coarse wing]

hello, can someone help me? i heard you can use ticket tool with sapphire and i wonderd if theres a way to use ticket tool with my custom bot

[echo linden]

Already tried from 3 different locations, it does not let me buy premium, how do I do?

[restive condor]

Hey there! What country are you curently located in?

[restive condor]

Hey there! Of course, see below please

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[echo linden]

Russia

Tried it from a server in the netherlands, doesn't work either

[coarse wing]

thank you i will try that

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1701)

[restive condor]

Unfortunately, our payment provider (paddle.net) does not support payments from Russia.
Is there another VPN you could try?

[echo linden]

It's not a vpn. I'm trying a private server

[restive condor]

Can you try using a VPN then

[echo linden]

ok ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1702)

[hoary flax]

One message removed from a suspended account.

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[restive condor]

Hi there, see above please ^

[hoary flax]

One message removed from a suspended account.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1703)

[restive condor]

No problem!

[deft wing]

Can't we use commands such as /help? etc..

In case you need help...

[pseudo ravine]

Hey there. Are you asking about using the commands in your server?

[deft wing]

No. The company is not a member of the National Association of Schools and Colleges of America. No, sir.
I mean, can't we use this server to help those in need?
I could not use it.

[pseudo ravine]

This server is only for the Ticket Tool Discord bot

[deft wing]

@pseudo ravine It is a command, displaying something like this.

sorry..

[pseudo ravine]

Yes, that's for giving support regarding the Ticket Tool Discord bot

[deft wing]

#🆘│community-support

[pseudo ravine]

Do you need any support regarding the Ticket Tool Discord bot?

[deft wing]

No

[pseudo ravine]

Then unfortunately there's nothing we can do. This channel is strictly for support regarding Ticket Tool

[topaz portal]

Hello good Night

[pseudo ravine]

Hey there. Do you need any support for Ticket Tool?

[topaz portal]

Eu comprei um cabelo HJ no servidor e não recebi, queria ajudar para resolver esse problemas.

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[topaz portal]

Ok obg

[lean ruin]

Como logar ao meu servidor?

@humble sequoia

[frail haven]

hey

How many questions can I add to the form?

[gilded verge]

hi, discord allows up to 5 questions

[frail haven]

how can i make thread style tickets

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sterile shore]

why does ticket tool keep sending messages that say nothing and deleting the previous message

[pseudo ravine]

Hey there. What's the server ID? I'll take a quick look at your dashboard

[sterile shore]

1137849414216593538

[pseudo ravine]

It seems like you have a custom command with the trigger of ok

[sterile shore]

oh ok

tyy ill remove that

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[sterile shore]

Heyy sorry to bother again but why does it say Major Config Mismatch when I try to remove it? @pseudo ravine

oh ok

[pseudo ravine]

You can set the Command Trigger to nothing

[sterile shore]

Its still saying the same thing when I try to delete it 😭

[jade topaz]

How can i set questions in the ticket where the user can answer in the ticket massage?

[pseudo ravine]

You can't delete the custom command, since that's the only one you have currently. Leave the Command Trigger as blank without trying to delete it

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[sterile shore]

Oh okay, thank you so much omg

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 871)

[pseudo ravine]

[jade topaz]

i cant find panel settings 😵‍💫

[jade topaz]

Thank you very much buddy

How can i @ an role in the massage ?
Like this ?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[little tundra]

hey how do i get the ticket to notify a certain role when it is opened

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[reef meteor]

Trying to create a ticket in a Forum Channel, and it's crossed out? How do I fix this issue?

[lean tendon]

How do you use you tickets

[eager tree]

hello, i need help

i cant create any ticket even in here..

[ember drum]

why is it tweaking out

[alpine portal]

Is the ticket bot like, literally not working for anyone else? I keep using every single command and it says “ the application did not respond”

Yeah so this is going on with everyone I fear

[buoyant ledge]

Oi

[winged spade]

Hello! Is it possible to set up a ticket tool bot in such a way that when a person opens a ticket and does not write anything in it, the ticket itself was closed after 24 hours?

[tough musk]

please help me set up the bot, I can’t make it so that new people join by going through a questionnaire with questions and only after that, so that the bot gives access to server channels

[golden palm]

hello! how to make a ticket description?

i need a quick answer

[worldly helm]

Hey. Look below.

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[worldly helm]

Hello. Ticket tool does not do that.

[worldly helm]

Hey. Look below!

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[golden palm]

can this be done on discord?

[worldly helm]

What do u mean?

[golden palm]

to do what you indicated, you have to log in to the website, is it possible to do it without it?

[worldly helm]

Nope you‘ll have to use the Dashboard

Hey. Please try using the /debug command in that channel

The bot needs permission to send messages into that channel.

[gusty coral]

Hello! How can I make categories for tickets like this :

[worldly helm]

Hello. Please refer to the embed below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gusty coral]

Thank you!

[sleek oxide]

Hello?

[worldly helm]

Hey. Do u need Support regarding ticket tool?

[sleek oxide]

@worldly helm yes please

@worldly helm I think

[worldly helm]

Please don‘t ping me. What do u need help with

[sleek oxide]

Sorry

I got a "time out" in a different server but I have no clue why

Then my friend got "jailed" and she doesn't know why

[worldly helm]

We cannot help you with that issue.

[sleek oxide]

Do you know who can

Or do you have any suggestions what to do

Am I allowed to sent a screenshot real quick?

[worldly helm]

We don‘t know who you should contact nor do we have any suggestions on what you can do.

[worldly helm]

No need, because we cannot help u either way

[sleek oxide]

Ok

Quick question tho?

Actually 2

#1 Why can't I ping you. And #2 can a moderator jail you for arguing with them?

[worldly helm]

I don‘t want to be pinged for support. Even worse being pinged twice. And as i said i don‘t know it most likely depends on their rules.

[sleek oxide]

Okay thanks for the help ☺ and I'll make sure not to ping you

[worldly helm]

No worries, very appreciated!

[sleek oxide]

1 more question

Is it OK if I can DM you if I don't need direct support, but more as... I don't know "Emotional support" ?

[worldly helm]

Nothing against you, but i‘m afraid no, i don‘t do such things. Sorry

[sleek oxide]

Okay

Bye 👋🏻

[obtuse owl]

how to change

[austere forge]

This is a premium feature

[obtuse owl]

i claimed a free trial

[austere forge]

use the button sync on top on your Dashboard, it should works

[obtuse owl]

ok thanks

[obtuse owl]

thanku very much, but i made a dropdown style, and how should i make the ticket name to user that opened the ticket and the category they selected ?

[austere forge]

see details below pls ⬇️

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

Make sure you do this for all your ticket panels

[obtuse owl]

thanks

with the category part i understand, but how to change the ticket name to users names and to ticket they want to open

like user and relics

[austere forge]

Dashboard > Panel Configs > Ticket and put the variable {ticket.user.name}-relics

[obtuse owl]

but if they choose to open fish itll still say relics then

[austere forge]

it is not possible for the ticket to be named automatically with the ticket category

you have to do it manually

as I wrote above

[obtuse owl]

ok then thanks

but is it possible to see what category people chose to open in the ticket ?

[austere forge]

You can do this in the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[obtuse owl]

ok

[rose bone]

Ticket tool pings Moderator.... but moderator doesnt get pinged. Yes, I have the moderator role

[austere forge]

Server settings > Roles - Ticket tool > Permissions - Mentions all roles and make a sure that this option is enabled

[random phoenix]

hi~

Is it possible to detect words in the consultation filled out on the form and automatically send troubleshooting regarding them?

[worldly helm]

hello. im pretty sure this is not possible.

[random phoenix]

I understand. Thank you very much.

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 345)

[feral harbor]

Hi, how to buy premium if it shows error 403?

[austere forge]

may I ask what country you're from?

[feral harbor]

Belarus

[austere forge]

Unfortunately, our payment provider (Paddle) does not accept transactions from Belarus

A VPN should do the trick

[feral harbor]

Okay, thank you very much

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 675)

[surreal osprey]

how much servers is ticket tool premium?

[restive condor]

Hi there, you need one premium subscription per server. You can purchase premium for as many servers as you wish

[compact quail]

Hi how to buy the mods for gta5

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[surreal osprey]

okay, thank you.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1704)

[lost flame]

ih

@restive condor

[worldly helm]

Please try using the /debug command

[worldly helm]

Please give the bot these permissions maked with ❌

[lost flame]

I also did them and it doesn't work I remember؟

[worldly helm]

The bot is still lacking the permission, please give it to him (for that channel) and it'll work

[surreal osprey]

if i buy premium, can i kick the normal bot?

[restive condor]

Hey there! If you subscribe on our website, yes

[surreal osprey]

this right?

[restive condor]

Correct

[ember jolt]

The bot in my server is saying “this interaction has failed”

[restive condor]

Hi there, could you use the /debug command please

[ember jolt]

Yes one sec

[restive condor]

Is Ticket Tool still in the server?

[ember jolt]

Yes, it is

[restive condor]

Could I get that server's name or ID please

[ember jolt]

Gg/ebla

[rough spade]

where do i open a ticket?

[worldly helm]

Hey! #🎫│make-a-ticket

[rough spade]

Thank you!

[restive condor]

It seems like you have enabled the premium bot but haven't invited it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

The white bot is no longer active, feel free to kick it once you've invited the premium one

[ember jolt]

Copy, let me try

[remote depot]

Where do you use /debug?

[restive condor]

Hi there, what seems to be the problem?

[remote depot]

for some reason on a dc server where the ticket bot won't let me use it because it says there is an error

[restive condor]

Could you screenshot the error please

[remote depot]

It says I have to use /debug

[restive condor]

That server seems to have been rate limited.
There's nothing you as a user can do. Please contact server staff or re-try in a few hours

[remote depot]

Ha ok thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1705)

[restive condor]

No problem!

[gritty hatch]

Does anyone know if theres a way with Ticket Tool to automatically respond to tickets when someone opens them with a message?

Does anyone also know if theres a way to setup a command system where people can type !name and it wiill post a message about what they are asking for?

If not, is there a bot I can get?

[restive condor]

Hey there! Yes, but automatic messages are a premium feature

[restive condor]

You can use our custom commands feature for that

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[harsh dune]

Hi, how can I ping a role in your bot's message?

what the command?

[worldly helm]

Hey! Please refer to the embed below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh dune]

I need to ping a role with id 1300186894646378619, and I wrote {@1300186894646378619}, right?

And there is another problem related to the image that I uploaded to imgur, and as a result it does not load.

[worldly helm]

{id} use that. for the imgur issue please #🎫│make-a-ticket

[harsh dune]

ty

[languid mirage]

Hi, can anyone please help me? Ticket tool 'closed tickets' are not moving to the closed category.

[pseudo ravine]

Hey there. Make sure Ticket Tool has the correct permissions in the category

[languid mirage]

thanks, which perms are those?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 874)

[pseudo ravine]

View Channel Manage Channels Send Messages

[languid mirage]

checking

Still won't work sir

[pseudo ravine]

Could you create a brand new channel in the closed category and run the /debug command?

[languid mirage]

Sure

done

[pseudo ravine]

Please give Ticket Tool these permissions

[languid mirage]

all apart from the crossed ones?

[pseudo ravine]

You need to give the permissions that are marked ❌

[normal cradle]

Is there any way to pull up a deleted ticket from 7 days ago? No, the person didn't save it to transcript.

[worldly helm]

Hey there! No its not, ticket tool itself doesnt save any transcripts.

[normal cradle]

shoot okay thank you

[worldly helm]

You're welcome

[languid mirage]

Perfect thanks, working!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 875)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[remote lava]

Hello! the ticket tool premium work with ALL servers? or the premium is just for a server?

[worldly helm]

Hey there! If you buy premium, you can only use it for one server.

[remote lava]

hello, alright, Thanks you!

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 346)

[steel dome]

Hello

I want to help

[worldly helm]

What do you need help with?

[steel dome]

How can i make a panel ?

[worldly helm]

Dashboard --> Panel Configs --> At the top-right of the screen hit +

[steel dome]

Or that thing make people to create a tickit?

[worldly helm]

What do you mean?

[steel dome]

One second

Like this

[worldly helm]

This is an embed made with 3 panels (3 buttons)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[steel dome]

Thanks pro

[blissful crag]

guys i have a json code of the embed i want how dop i add the json code to tickettool so i get the embed that i want without wasting too much time

[worldly helm]

Hey. You're in the wrong server.

[blissful crag]

wym

[worldly helm]

Ohh i am so sorry, please #🎫│make-a-ticket . Im very very sorry!

[pseudo ravine]

You need premium in order to edit the JSON of the embed

[wise cape]

How do I add more than one option to a dropdown panel?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pliant marsh]

؟

[steel basalt]

Ticket Tool is missing permissions to view or send messages to the channel in which your panel has been sent.

oh he left

[jade topaz]

What do I get for boosting?

[pseudo ravine]

Hey there. Please refer to #📌│booster-perks

[obsidian scaffold]

why the heck the setup command always fails

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the View Channel and Send Messages permissions in that channel

[obsidian scaffold]

The application did not respond

[pseudo ravine]

Yes, that's usually because it's missing permissions to respond

To double check, could you run the /debug command in the same channel?

[velvet peak]

How do I set up the ticket tool for I can buy stuff

[iron cairn]

is there anyway to recover tickets that were opened by me in a server there was important information in the ticket but i cannot access

[crimson coral]

Transcript

If it’s enabled

[deft forge]

Doesn't the transcript show up to the attachment?

[worldly helm]

Hey! Attachments are only saved for premium users (up to 8mb)

[deft forge]

Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #18 - 347)

[worldly helm]

No worries

[ionic shale]

guys when i want to create ticket it says that i reached channel limit of 500 smth like that and i need to clear channels. how do i do that.

[worldly helm]

Hey there! Discord has a Limit of 500 channels at once, please tell their staff to delete some tickets.

[ionic shale]

oohh thanks

[torpid hearth]

Is Bloxlink a part of ticket tool?

[empty kelp]

Is it possible to check ticket history and read closed tickets ?

[brittle plinth]

how do i make a channel where only tickets are made like this

[worldly helm]

Hey. Please elaborate.

[worldly helm]

Hey! If you deleted the ticket without saving the transcript no.
Dashboard --> Panel Configs --> Permission --> select 1 out of the 4 options --> Closed tickets --> View channel

[worldly helm]

Hey there!
Its for premium users only, but yes for roblox.

[brittle plinth]

the way that it’s showing in the screenshot. I would like to know how I can make a channel where It is only for ticket tool bot

[worldly helm]

Are you asking how to setup the bot or how to enable that noone can talk in that channel?

[brittle plinth]

both

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Take a look at the guide above

[brittle plinth]

okay thank you

[torpid hearth]

Is the feature where the bloxlink verify message only for premium

[worldly helm]

It can detect the roblox information.

{roblox.display.name} - Roblox user display name
{roblox.id} - Roblox user id
{roblox.url} - Roblox user url
{roblox.created} - Date the account was created
{roblox.age} - How many years/months/days old the account is
{roblox.verified} - true/false if the user has the verified badge
{roblox.banned} - true/false if the user is banned```

[torpid hearth]

What about in discord servers to verify your username?

[worldly helm]

What do you mean

[worldly helm]

Yw, then right click the channel --> Edit channel --> Permissions --> @everyone --> Send messages --> ❌

[torpid hearth]

like this

[worldly helm]

This is not something ticket tool does.

[torpid hearth]

What about bloxlink

How do I contact Bloxlink?

[worldly helm]

We don't know.

[torpid hearth]

Oh Ok

[iron cairn]

if i become a premimum could i recover it

[worldly helm]

If the ticket is not deleted yet you could save another transcript but if it is deleted there is no way.

[urban root]

Is it possible to make another category of tickets and the bot will ping another role help and everything else?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey! Look above, and yes you can add another category for tickets ;)

[urban root]

I don't think this is how I make another catergory

how to set up a new category of tickets

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[worldly helm]

See above

[urban root]

I want the bot to send in the same channel of the channel of tickets the other catergory and the bot would ping another role support

[urban root]

this is not what I meant

I want to make another category of tickets with another support role and another message

[worldly helm]

you can create another panel.

[inland solar]

How do we hide tickets from vencord users?

[austere forge]

You can use the thread style option, but this requires a premium subscription

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[umbral copper]

Hola buenas

[inland solar]

thank you bro was curious how people did it

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 677)

[jade topaz]

same issue again....

gonna switch to mee6, fucking annoying

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the View Channel and Send Messages permission in that channel

[raw turret]

@iron night

[mint yew]

Help

I am at
They canceled my package but I paid for it and nobody will solve it.

[humble sequoia]

@mint yew

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[viscid pecan]

Yooo i paid for the 1 month subscription and i dont kno how to see the plays

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere gorge]

Help

How can you set a notification to open a ticket? This doesn't work for me

@humble sequoia

[delicate saddle]

Okay so whenever our ticket bot breaks and I add it back-

It doesn’t let me use commands in old tickets. So I manually set up its perms..

But now it says the ticket isn’t a ticket??

[surreal osprey]

server sync isn't working

and some servers don't show the icon

[worldly helm]

Hey, can you Close the ticket and reopen it and then try again? If not there is nothing to fix this you‘ll have to manually rename/delete it.

[worldly helm]

Hello. Could u maybe show me a Screenshot?

[worldly helm]

and how exactly does the sync button not work?

[delicate saddle]

Ah poo 😓 well thank you anyways

[iron night]

Gave +1 Rep to @worldly helm (current: #18 - 348)

[surreal osprey]

ticket tool is in a server i want to setup, but when i use sync servers, it doesn't show

[worldly helm]

Can you please try using the /permissionlevel command in that server?

[surreal osprey]

ok

[worldly helm]

Okay, please try logging out and logging in again.

[surreal osprey]

oh that worked lol

now it shows much more servers

[worldly helm]

great!

[surreal osprey]

thanks for the help

[iron night]

Gave +1 Rep to @worldly helm (current: #18 - 349)

[charred radish]

Can you make choice questions in tickets? Like a yes or no tick option?

[worldly helm]

Hey there! You could use form options!! For more see below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[charred radish]

Yes but they got to fill it out still, i got that but i want them to tick yes or no

Is that possible?

[worldly helm]

That is not something ticket tool provides.

[charred radish]

Allright thx!

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 351)

[blazing glacier]

how do i add so my mods can see all the tickets people open?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Hey! Look above.

[blazing glacier]

this?

[worldly helm]

No, Support Team roles.

[blazing glacier]

they don't work

these are still the ones who can see in the ticket, but there should be 3 more

[worldly helm]

Dashboard --> Panel Configs --> Permissions --> Support team --> View channel

[worldly helm]

Make sure they have the roles

[jade topaz]

Is there a way to recover a ticket deleted by accident

@worldly helm ^

[worldly helm]

Hey. Not if you didn‘t save the transcript ;)

[jade topaz]

Frig

[old harness]

I wanna make a report staff members ticket, where only co owners and the owner can access It but I don't really know how to do It

[restive condor]

Hey there! Simply make a panel and don't select any support team roles.

Only users with administrator permissions and the owner will have access to tickets created from it

[old harness]

Thanks!

[cloud sleet]

i can only open 1 ticket a time how to fix

[restive condor]

Hey there! You can increase the limit from your Dashboard > Panel Configs > Limits

[cloud sleet]

tysm

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1706)

[old harness]

Somehow mods can still talk In the tickets. Is there a way to make It so they don't even see the ticket being made/opend?

[restive condor]

They shouldn't. Do your mods have administrator permissions?

[old harness]

I'll check

Okay my bad they did. I'll test the bot again tho

Omg It works! Thanks a lot

[cloud sleet]

i have a question

how to make sure that a role can see every ticket

im dumb

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

See above please ^

[cloud sleet]

thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1707)

[crystal timber]

Hey I'm looking to have ticket tool dashboard access for a server I'm an admin of. The creator of the server already added the ticket tool to the server. Can only the person that initially invites ticket tool have dashboard access or can any server admin have dashboard access? And how do I get dashboard access now as an admin after the server creator already added the bot?

[restive condor]

Hey there! Users with administrator permissions should get Dashboard access automatically.

Please try using the sync servers button or logging out and back in

[crystal timber]

tried both those things and it still doesn't work. Also I tried with other bots we have and I still have dashboard access on their website even though I didn't add the bot myself and I'm an admin. So it seems not adding the bot myself isn't the reason it's not showing up. Also I can still access the bot in the integrations section within discord servers settings and I can also use its command prompts. It's only the dashboard on the website I can't access. Could this be a bug?

[restive condor]

Nope, could you please use the /permissionlevel command on your server please - Let me know which level you are

[crystal timber]

getting an error saying this application (ticket tool) didn't respond, but I'll try again until it works

[restive condor]

Ticket Tool is most likely missing permissions for that channel

Make sure it has VIEW CHANNEL & SEND MESSAGES permission

[viral maple]

Can someone call me PV and record a video on how to create a channel and ticket panel in Ticket Tool?

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[gritty hatch]

Anyone know the command to switch a ticket to another category without having to drag it?

[austere forge]

Not possible at the moment

[gritty hatch]

Damn.. thought theree was a /switch command

Where under here do I go for to automatic message when a ticket is opened

Is it under messages and then edit open message?

[austere forge]

for that Ticket tool DM the user who opened the ticket?

[gritty hatch]

I want it where when someone opens a ticket, a message will be automatically posted in that ticket.

Right now when they open a ticket, nothing gets posted

[austere forge]

Can you confirm that when a ticket is opened, no messages in that ticket are posted by ticket tool?

[gritty hatch]

This is what I got when they open a ticket

I wanna make it so it will also "post" a message as well

[austere forge]

Okay, i see
you can use the custom command and Automation options - and make sure that when a ticket is opened the custom command is sent

see details below for this

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[austere forge]

let me know if you have any questions

[gritty hatch]

Doesnt seem to auto post the message when I open a ticket

[austere forge]

You don't have to specifically follow what the image contains, on Trigger - select Ticket created - send custom command

[fervent walrus]

guguyyss

so im confused, i deleted my panel message accisnetslly and when i do /debug it doesnt fix it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fossil knoll]

how do you make tickets open under a certain channel

[sterile briar]

how do i change my name wi ticket tool

[neat pulsar]

i presses on a lock when i barely got my ticket and now I cant access it, does anyone know what I can do?

[urban root]

how can I edit the message of a panel when the ticket is created?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

Hey. Look above ^^!

[worldly helm]

Hello. Please elaborate.

[worldly helm]

Hey there! Look below!!

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[neat pulsar]

i just created another ticket, this time I know not to press the lock until my order is completed

[worldly helm]

There could be a staff member closing the ticket, there is nothing we can do, sorry!

[neat pulsar]

wait someone could be closing my ticket? how would I know?

[worldly helm]

I‘m so sorry for the late reply!! A way that you could notice is when you randomly don‘t have access anymore.

[hollow crescent]

Help, everytime I say "/Setup" It says application did not respond how to fix?

[worldly helm]

Hello. Can you try using the /debug command in that Channel?

[hollow crescent]

I did it still says application did not respond:(

[worldly helm]

Okay, give me a second!

The bot is missing the Send Messages permission for that channel, if you give it to the bot it‘ll work.

[hollow crescent]

omg ty

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 352)

[south echo]

I’ve been waiting for nearly a week and my ticket has been deleted

Anyone know why

[worldly helm]

Please elaborate.

Is this regarding the 3x bot lobbie? Because then we cannot help you.

[south echo]

Yes

[worldly helm]

Okay, well if thats the case we cant help you.

[sour harness]

hello

is there any way i can disable this message?

[worldly helm]

Hey. Nope there isnt!

[sour harness]

ok, thanks !

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 353)

[buoyant forum]

Hey! Does anyone know how to take all of the tickets and export them so I can put them in an AI tool to understand what the customers are saying?

[worldly helm]

Hey there! There is no such thing ticket tool provides.

[buoyant forum]

@worldly helm Is there a way that I can log the conversations or the questions the customers are asking so I can train the team better?

Example: I want to see all the common questions after a week and write down the answers to help the team answer customers faster

[worldly helm]

You can save the transcripts and then look at them after

[buoyant forum]

@worldly helm awesome how do i set that up?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[worldly helm]

Look above^^!

[buoyant forum]

Thank you @worldly helm

Do you know if there is a way to allow us to open a ticket and tag the customer vs them having to open a ticket? @worldly helm

[worldly helm]

Please elaborate

[buoyant forum]

So right now when users come into our server they have to open a ticket themselves to reach out to our customer support team. But sometimes we have to reach out to them and they take too long to open a ticket so we can communicate with them

Is there a way we can open a ticket instead of DMing them

[worldly helm]

You can create a ticket and use the /add command u add the user to the ticket

[oak meadow]

Hi there! New here! Can anyone direct me to how to set up a ticket for a specific channel. Or a website on how to set tickets up ? Thank you! @worldly helm

[worldly helm]

Hey!! Sure, please refer to the embed below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[buoyant forum]

I turned this on... did /user add {username} and then wrote a message but the user did not get a DM that the ticket was created

Do I understand the feature properly? @worldly helm

[shrewd fjord]

Hi, what is the : {} command to write the number of member in my server ? pls

[worldly helm]

Hey, you can take a look here to find the variables tt supports https://docs.tickettool.xyz/dashboard/panel-configs/variables

[shrewd fjord]

Thank you ! 🙏

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 354)

[worldly helm]

That might not work due to the user not creating the ticket, you can ping them inside the ticket tho.

[buoyant forum]

Got it so if I @ them in the ticket they will get a discord notification

[worldly helm]

Yes, if they have pings notifications enabled for that server

[jolly lily]

how do i give permission to the ticket creator to do $add and $remove?

[worldly helm]

Hey. Dashboard—> Command configs —> add/remove —> allowed roles.

[drifting tundra]

Bro I claimed the free prem thing and it says it was redeemed and it expires in 26 nov , when I go to the prem stuff it says I don’t have premium

I tried refreshing more than once

[austere forge]

Can i get the server ID / name, not a invite pls

[drifting tundra]

The Nexus Community / 1240297223577927710

[austere forge]

refresh your page, should now appear as active 👍

[drifting tundra]

Oki

[jolly lily]

Thanks!

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 355)

[drifting tundra]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 680)

[signal sinew]

Is there a way to like win nitro? Like temporary but is there?

[worldly helm]

Hey. Winning nitro is by winning giveaways or events. There is no other way

[signal sinew]

Giveaways?

[signal sinew]

Wdym events

[worldly helm]

#🎉│giveaways#📣│event-news

[signal sinew]

I dont really understand what is says but ok

@worldly helm also where are the rules i cant find them

[worldly helm]

What exactly dont you understand, maybe i can help

[signal sinew]

I don't understand how the events work

[worldly helm]

#📂│information --> Rules

[signal sinew]

OH NO THAT IS HUGE 😭

Also if you get banned is there an appeal server

[worldly helm]

For example there was an event a few days ago called "Last one to leave vc", everyone could join and if you would be active there you could win the prizes, there also are checkins to prevent users from just letting their pc being online.

[signal sinew]

Ahhh arll

[worldly helm]

Not that i know, i think if you're banned youre banned and there isnt a way to appeal.

[signal sinew]

Ohh okay