🆘│community-support

[dark heron]

I've done that yet it's still seperate

[worldly helm]

Please update the panel.

[dark heron]

How do I do that

[worldly helm]

Copy the message link of your panel and then insert it here

[dark heron]

Do I do it one at a time or all together?

[worldly helm]

you can do one, and then delete tzhe other ones

[dark heron]

Ok ty

[dark heron]

How do I get the link

I tried copying but it gave me this

#1292485188130963466 message

[worldly helm]

i dont have access to that, please send a screenshot

[dark heron]

Of the dashboard or of the server

[dark heron]

No I mean that's the link it gave me

[worldly helm]

of this

yeah, please just update it then

[dark heron]

#1292485188130963466 message

[dark heron]

Imma show you a vid of what I mean

[worldly helm]

okay

[dark heron]

Is that the right link?

[worldly helm]

Thats right, now you just have to paste that link into the website

[dark heron]

Ok

[dark heron]

I did that and now it's done this

[worldly helm]

Yeah, its right isn't it?

[dark heron]

It's impossible to tell what type of ticket your opening

[worldly helm]

Dashboard --> Panel Configs --> Buttons --> Change the name of the buttons --> Update the panel again

[dark heron]

Okay

[dark heron]

Okay that worked

Now how do I change who they ping?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Look above^^!

[dark heron]

Ty

[iron night]

Gave +1 Rep to @worldly helm (current: #21 - 316)

[empty harness]

how do i make that my members can choose between 3 different types of tickets (dropdown)?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Hello. Look above please ^^!

[empty harness]

do i just use a 4th panel to set it up or is that not important

[worldly helm]

If you want 3 dropdown options you need 3 panels

[empty harness]

makes sense, stupid question LOL

"display" means what it says in the dropdown?

[worldly helm]

Correct

[idle idol]

the bot doesn`t appear in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hello. Look above

[strange perch]

Ello, how can I change the default name that the channel is given. Id like to change it to like x-TICKET for one issue and y-TICKET for another issue

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gentle vale]

Bro why do I need premium to claim tickets?

[pseudo ravine]

Hey there. We can't let everything be free, otherwise we can't pay for things like the host to keep the bot running

[gentle vale]

Oh

Thanks for the answer though

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[jade topaz]

did something happen to the bot?

unable to close

[worldly helm]

Hello. Please try using the /debug command, seems like the bot doesn‘t have the right permissions

[near pond]

Hi, there. You know when TicketTool forces the user to put in a reason to open the ticket, how am I able to do this on the dashboard?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[ionic path]

Hey there! Follow the instructions above ^^

[steady vale]

How to solve it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[carmine hound]

how do i lock the panel so only i and a few others can access to stop everyone being able to acess the panel

[lone halo]

I have problem

[humble sequoia]

Still Water's issue has been solved in another channel.

[candid night]

why isnt my ticket tool showing up on the website but its on the discord server normally

PLSS HELPP

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[slender minnow]

@candid night see above ^

[candid night]

ty

[iron night]

Gave +1 Rep to @slender minnow (current: #13 - 420)

[deft bloom]

Anyone help?

[worldly helm]

Hello. You either Need Administrator or a Dashboard Role to use that command

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 10, 2024, 10:04 AM

[deft bloom]

How

[worldly helm]

[deft bloom]

I cant see the server in the dashboard

[worldly helm]

The owner of the server has to set that up.

[deft bloom]

Ohh

Fr?

[worldly helm]

What do u mean?

[deft bloom]

Mb

So u mean that owner can only setup the command

[stark pier]

Hi! How do you even create a ticket system?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hello. Look above ^^

[stark pier]

Okay, thanks

[worldly helm]

Only people with Dashboard access can setup a Dashboard role. To have access to the Dashboard u either need a Dashboard role or Administrator, same for the setup command

[deft bloom]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #21 - 318)

[high zenith]

Hello everyone, I am using the basic version of the ticket tool. I noticed that in the historical order records opened by the browser, the records from 2 days ago cannot be opened, and the recently closed ticket images cannot be viewed. This problem can be solved by purchasing the premium version. ?

[worldly helm]

Hey there! Unfortunately, images are only saved in transcripts for premium users. Once a channel is deleted, so is everything in it, so Discord doesn't store any images. They store images for premium users only up to 8MB

[jade topaz]

hey im an owner of a server who needs help, Ive set permissions for my staff to be able to see new tickets made but they still cant see the new tickets being made I need help

[high zenith]

thank you very much. BTW, May I ask if I want to store all the ticket content in the past week, for example, are there any other suggestions?

[iron night]

Gave +1 Rep to @worldly helm (current: #20 - 319)

[worldly helm]

What do you exactly mean?

[scarlet hemlock]

Hi is purple player down

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tender quarry]

Did you add them to the channel and/or gave them a specific role for tickets?

[hoary charm]

Hey, saddly we have two thread tickets which are in a bricked state. The Tickets were "opened" manually so the Bo9t thinks it closed & open at the same time. Is there a way to fix that?
Would be great if the Bot will recognise them as open

[waxen sail]

I am new to using Discord and this tool. I followed the setup instructions and assigned it to a "report an issue" channel. However, when I go back to the channel, I do not see any auto-response. What am I missing? I appreciate any assistance or direction you may be able to provide.

[restive condor]

Hey there! What exactly do you mean by opened manually?

[restive condor]

Hey there! What exactly do you mean by an auto response?

[waxen sail]

I am just setting up the ticket page. In the example, when entering the report an issue page, the bot welcomes and gives a please wait message. However, when i go to the channel assigned, there are no bot automation. I did review the roles for both the ticket tool and the robot role. I feel like I am missing something simple.

[hoary charm]

The Person leaved the server so that ticket was closed automatically. (Is there a way to configure this? We are premium server)
Then a support member tagged the ticket owner in the thread, so he was added again. This I what I ment with opened manually

[restive condor]

Ticket Tool offers the possibility for your users to open private ticket channels to communicate with your staff

It doesn't offfer live assistance/automated messages unfortunately

[waxen sail]

Thank you for that. That helps keep me from looking for something that doesn't exist.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1681)

[restive condor]

Oh, I see. You can disable tickets closing automatically upon leaving, though, I wouldn't recommend it.
They'd lose access to the ticket (as they've left and returned), but since the ticket is still opened, they won't have access to it

If this happened again, you could simply re-open the ticket using the re-open button or the /open command

[restive condor]

No worries 🙏

[hoary charm]

Okay yea, but is there a way to resulve the current state?

[restive condor]

What exactly are you trying to do with the ticket at this point? Just transcript and delete?

[tender quarry]

I'd say to open it and then close it

[hoary charm]

Both doesnt work 🤔 or how should i open it?

[hoary charm]

yea

[restive condor]

So when you use either the /open or /close command it replies with ''this ticket is already closed'' or 'this channel isn't a ticket'?

[restive condor]

Alright, seems like Ticket Tool already recognises it as a close ticket.

Since you're a premium member, you can transcript non-ticket channels so simply use the /transcript command including the channel where you're trying to save a transcript in

And then simply delete the thread as if it was a normal thread

[worn parrot]

is there anyways to blacklist someone from making a ticket

[worldly helm]

Hello. Dashboard—> Server Configs—> Blacklisted roles

[worn parrot]

I figured it out but is there any ways to only make it certain ticket panel

instead of every

[worldly helm]

Dashboard—> Panel Configs—> Buttons —> Create ticket —> disabled roles

[worn parrot]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #20 - 320)

[hushed yew]

How can I add more buttons?

[restive condor]

Hey there! You will need to create one panel per button option. You can then combine all your panels into one embed with multiple buttons using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[hushed yew]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1684)

[restive condor]

No problem!

[trail sun]

@pseudo glen

[worldly helm]

Hello. Do you need supporg with ticket tool?

[graceful lance]

Hi

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[left sedge]

hi my discord server is getting this error

how can I fix iths?

[worldly helm]

Hello. There is no way to fix this. You‘ll need to wait the 4min

[humble sequoia]

━━ Jen's inquiry has been moved to a ticket ━━

[karmic prairie]

Hello

Does anyone know how to change ticket-number to ticket-username?
For example:
ticket-0001 to ticket-abumaryam

[restive condor]

Hey there! Custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[karmic prairie]

Got it, thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1685)

[restive condor]

[jade topaz]

Does premium allow me to customize avatar name etc.?

[restive condor]

Hey there! We currently do not offer custom bots/whitelabels. Premium perks include:
Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

[cosmic burrow]

HELP ME

[restive condor]

Hey there, how can I help?

[cosmic burrow]

how to change to BUTTONS.

[restive condor]

Dashboard > Panel Configs > Dropdown Style
And disable the dropdown menu

Then, Dashboard > Panel Configs > Panel > Attached Panels
And attach the other panel to the one you're currently in

[fathom violet]

Hi, typed a bigger msg but it got deleted for walls of text...
I have a panel that I'm trying to find but we have 44 options (the last person who did tickettool for us wasnt the cleanest with it) and I'm starting to think as I've looked that it might not be there.

is there any command that would let me grab the panel information with out having to retype it out (kind of like how you can get carl embeds)?

It has a few specific things that make it stand out so I don't think I'm just missing it in the list of everything.

[cosmic burrow]

buttn gne man

[restive condor]

Hey there! Sorry about the timeout

There's no 'quick' way to find it, especially if you're a premium member, as you can change completely everything.

I can help, if you wish, please provide your server ID

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Make sure the button is enabled for both panels

[cosmic burrow]

thanks dan

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1686)

[restive condor]

No problem!

[fathom violet]

1043801344575819867 is the server ID

[restive condor]

Can't seem to find it...Can you screenshot the options in the dropdown?

[fathom violet]

Yep, can do! Just a few ss's xd...

i just know its not the last 2 cuz i just made those

[restive condor]

I mean here, in the 2nd screenshot. The options shown when you click ''Make a selection''

[fathom violet]

ohhhhhhhh

Sorry! Misunderstood

[restive condor]

Yeah, I can't find it unfortunately. Seems like it was edited and never re-sent

The panels should still exist though, so you would only need a new dropdown menu

[fathom violet]

Ahhh, so its gonna be a little bit of remaking either way?

[restive condor]

Yep

But if you find the panels, it should only a copy paste of the embed message

And then re-make the dropdown selection

But all configurations for each option (names, support team roles, ticket messages..etc) should remain

Unless you want to start all over from scratch

[fathom violet]

Ahh well ty for helping me look and such ! It's appreciated.
Have a good rest of your day @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1687)

[restive condor]

No problem, you too! 🙏

[jade topaz]

Is it possible to have a dropdown item redirect the one clicking, towards opening a link?

example: I click an option on a drop down menu. In case I click it, discord will ask to open a link (discord invite in this case)

[worldly helm]

Hello. That is not possible with ticket Tool

[jade topaz]

Okay thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #20 - 322)

[frigid yoke]

How do I remove this but maintain the button at the bottom?

[scenic plinth]

Unfortunately, not something you can do, it's defaulted by Discord.

[frigid yoke]

Gotcha. Thanks anyway!

[surreal igloo]

Guys, I'm learning how to configure the tool now for my server.
I wanted to set it up so that only I could close the ticket that my client opened, would that be possible?

I think it must be around here, but I didn't find anything specific about it

[worldly helm]

Hello.
Dashboard—> Panel Configs —> Buttons —> Allowed roles

[vernal thorn]

I can’t send the pannel to my channel

I need help

I cannot send the panel to my channel

[restive condor]

Hey there! Any error message?

[vernal thorn]

Yea

It says that

This ticket tool can’t send messages or anything on the server because it says no permission

[restive condor]

Could you use the /debug command in the channel where you're trying to post your panel please

[vernal thorn]

Where

I mean sure

Done

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

Right click on the channel's name (hold down instead, if on mobile) > Edit Channel > Permissions > Add Ticket Tool > Send Messages

[vernal thorn]

Oh thanks dambulance

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1688)

[restive condor]

No problem!

[dreamy quartz]

como add o ticket no meu serv a coloca pra funcionar

?

[humble sequoia]

1. Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

2. Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel

1. Uma vez no painel, precisaremos clicar em Criar painel
2. Digite o nome do painel (preencha as configurações opcionais que você deseja)
3. Clique em Criar painel e você estará pronto para começar a configurar seu painel.

3. Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $help faq

Você está tendo problemas para enviar seu painel?

Use o comando $debug em um canal com o bot e certifique-se de que Ticket Tool tenha todas as permissões necessárias do Discord

[restive condor]

Olá, aquí tem um guía ^

[dreamy quartz]

obg

[restive condor]

De nada

[fathom jacinth]

hi members in my server are unable to create a ticket, how do i fix this?

[lunar solar]

what error are they getting?

[lunar solar]

Go ahead and #🎫│make-a-ticket

We will resolve this there

This is the issue tho

[soft bobcat]

hello

how do I create more choices when a user presses "create ticket"

?

thank you

[paper pewter]

Algum suporte brasileiro?

[humble sequoia]

Estás dentro #💬│general-chat

:flag_us: Apenas inglês
Bate-papo geral para qualquer coisa/tudo SFW.

:warning: Use #📌│automated-supportpara obter ajuda rápida.

Se você tiver mais dúvidas, pergunte em #🆘│community-support ou #🎫│make-a-ticket

[slender minnow]

You can go for a multipanel or for dropdown.

Refer to the documentation links attached.

[raw arch]

How do I fix this plz

Pls send a vid to help my dumb mind thank you

[desert shell]

same with me i get that

[jade topaz]

How do i get the bot to ping a certain role when a user opens a ticket?

[austere forge]

Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to delete channels, and leave room for new tickets

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

follow instructions above

[jade topaz]

Thx

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 657)

[spare mural]

Hello, my moderators cant see tickets and i can't find in bot page options how to add them, could someone help

only this but prob not this option

[austere forge]

changes are only made for new tickets, not old ones
you have to add them manually on the old ones already created

[obsidian rampart]

Ticket kese bnau ranks ke liye

And how to buy them

[spare mural]

like in channel settings? is there no option that they would see all new tickets to moderate?

[austere forge]

Correct 👍
The changes are made only on new tickets, so if new tickets are created they will see them

not the old ones after making the changes

[spare mural]

culd you explain more? if in one ticket i will add someone through channel setting they will just see that 1 channel and then new ones they wont i would have to add then to every

also with logs, is there no option to log closed tickets to show in log channel?

[austere forge]

If new tickets are created, they will see them without having to add them manually

You have to add them to the old tickets, because you made the changes while / after the old tickets were created.

[austere forge]

Dashboard > Panel configs > Logging

[spare mural]

well i added mod role to someones ticket and opened new yet no mods can see it

[spare mural]

i didnt make any changes tho

[austere forge]

have you added it to all your panels?

[spare mural]

oh i think i found a problem i have 2 of those ticket profiles and i put all options on the wrong one, how do i delete one

i need to delete 1st one

[austere forge]

Panel configs > Delete button

[spare mural]

oky thanks for the help, I think I fixed it all.

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 658)

[hoary storm]

Hi I’ve paid for a bot lobby but I’m stuck on how to do it from here,I have my code in the emails but not sure how to actually set up a ticket ? Thank you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worn parrot]

How do I clear all ticket in a specific category rather then all?

[austere forge]

Not possible, feel free to suggest it #1019685143046279208

[worn parrot]

Ty

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 660)

[viscid pumice]

.

[trail dew]

are there arab support??

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[trail dew]

i open ticket

but thx

<:

[worldly helm]

Hello. Please try using the /debug Command

[worldly helm]

Dashboard—> Panel Configs—> General —> Two step ticket

[grim wave]

How do I make a ticket for the group?

@mystic hound

[austere forge]

Do you want to setup ticket tool on your server?

[grim wave]

yes

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

follow instructions above

[grim wave]

Tank

[jade sage]

I need help

Ticket tool isn't working for me when I use any commands

It would say "application not responding"

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[storm ridge]

How to fix this

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[storm ridge]

@austere forge how to get staff

[austere forge]

don't ping staff

see details below

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[storm ridge]

Okay

[jade sage]

Ok thank you :D

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 662)

[austere forge]

you must leave only the emoji in this field

[storm ridge]

Ok

How to get 4 button

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade sage]

Still didn't work for me

[raven kelp]

how can i close the ticket as Support team ?

[trail wedge]

Hello , please am having problem with my server ,and it says my server has been blacklisted
REASON
This server violates Discord's terms of service.

[humble sequoia]

━━ mmm ale FRYTA's inquiry has been moved to a ticket ━━

[austere forge]

Could you use the /debug command where you run the commands pls

[austere forge]

Can you moove to #🎫│make-a-ticket pls

[jade sage]

I forgot to tell u it already worked when I gave it administrator thanks though! ♡

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 663)

[austere forge]

perfect! you're welcome 👍

[wooden tide]

I can't log into my account, I think I accidentally disconnected the email

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wooden tide]

Really

[pseudo ravine]

You are in the wrong place, you were told that in your ticket earlier as well

[jade topaz]

Bonjour

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[sand idol]

Can you help me with this pls?

Someone please?

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to delete channels, and leave room for new tickets

[sand idol]

Okay thanks

[jade topaz]

Can someone really help me? I'm going crazy. No matter what I do, it doesn't work. Can someone guide me? Can someone please reach out and explain?

[ionic path]

Hey there! Is this related to ticket tool?

[jade topaz]

@ionic path I am withdrawing but it asks for email confirmation and I am not receiving an email. How can I do it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Is there anyone who can help?

[ionic path]

We unfortunately don’t know

[jade topaz]

Who do I need to contact about this issue?

[ionic path]

We don’t know, we only give support for Ticket Tool Discord Bot.

[south echo]

Hi how long does it take for somone to do my ticket as I’ve been waiting for over 48 hours now just wondering if that’s normal

[restive condor]

We are not associated with whoever is meant to reply to your ticket

Please wait for that server's staff

[south echo]

That’s fine thankyou

[velvet shuttle]

i cant get into my mxb shop and i got a ticket and i dont know whast to do with it

[worldly helm]

What exactly do you mean? Can u show me a Screenshot of what u mean?

[velvet shuttle]

see\

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Good evening, is there anyone from the support team who can help me? My problem is still not solved.

[pseudo ravine]

You've been told that you're in the wrong place

[jade topaz]

Where should I go?

[pseudo ravine]

We don't know

Like you were told earlier

[vocal jungle]

I’m a server owner and ticket tool dashboard says that I don’t have access to my own server. I’ve refreshed the page. Also accessed other servers dashboards that I’m just admin. But my server it won’t let me. I also just transferred premium to my server as well as reactivated my subscription

[vocal jungle]

it times out when i try to enable it.

timeout of 30000ms exceeded
ECONNABORTED -

[pseudo ravine]

Hey there. Please make sure the white bot is in the server

[vocal jungle]

it is

[pseudo ravine]

What's the server ID? I'll take a quick look at your dashboard

[vocal jungle]

1247993989781520394

[pseudo ravine]

One moment

Is the gold bot in the server?

[vocal jungle]

Nope

[pseudo ravine]

Please invite it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[vocal jungle]

Ok

[vocal jungle]

Thanks! It’s all good now.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 855)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[lament ember]

does anyone know if its possible to have 2 different ticket tools with different staff being able to see each the ticekts from each

[pseudo ravine]

Hey there. Yes, you can have multiple panels with different settings

[lament ember]

how can i do this? essentially i have two private sections that have seperate integrations & id like different staff to be able to take only the relevant tickets that apply to their skillset.

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament ember]

thank you so much!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[lament ember]

i appreciate your time

[quaint gale]

how i download

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quaint gale]

how to fix category issues

[sly carbon]

Hi there! So I would like to know how to make a discord command that is -new @(discord id) and it opens a new general report ticket category with that person in it

[clear cypress]

i need help getting my live off of suspension

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[high bolt]

Any idea to why this was just working a little ago to create tickets and then it stops working all of a sudden?

[humble sequoia]

@high bolt

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[abstract wave]

Hello. Having this problem rn. I deleted a panel and suddenly I can't access the ticket tool

[worldly helm]

Hello. That isn‘t possible with ticket Tool

[sly carbon]

It is 😛 One of the staff walked me through it

[worldly helm]

Well if you‘re using the $new command with another prefix, then yeah but you canno‘t make another command

[thorny harness]

How do I fix this?

[worldly helm]

Hello. If you‘re having that error you have to delete some channels, discord has a limit of 500 channels.

if you‘re not the one being able to delete some due to your roles please inform their staff about that issue

[main ferry]

how do get ticket tool to ping a role in a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hello. Look above ^^!

[deft wing]

I type “$lb” in a custom command, and {ticket.user}
{author.name} for this ticket.
but sometimes it doesn't and sometimes it does.

Also, {author.name} can't be mentions?
Please let me know how I can mentor {author.name}.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sudden galleon]

Hello

I am getting a ' application didn't respond issue..

@obtuse kraken

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[sudden galleon]

@timber kernel

Nvm

How do i turn it on.......

@austere forge

[austere forge]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Add Ticket Tool > VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY

[main ferry]

how to i set it to were tickets will auto close after i close it

[austere forge]

Dashboard > Panel configs > Two step Ticket

[teal walrus]

the bot keeps saying i have an open ticket but i cant see it in the whole dc server what am i suposed to do now. i cant close it bc it doesnt show at all

[austere forge]

Unfortunately there isn't much you can do, you can try contacting the staff of the server you tried to create a ticket to inform them of your situation

[main ferry]

i dont see it

[austere forge]

Sorry I didn't specify exactly
Panel configs > General - Two step Ticket

[deft wing]

hm....

How do I mentions a role in an Edit Ticket Message?

[worldly helm]

Hello. Look below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[deft wing]

The 1305838680275030067 part is the role ID, but it is not mented!

;w;

HELP ME

;w;

[lament prairie]

use one of the role mention syntax ({@Role Name} / {Role ID})

[deft wing]

；ｗ；

HELP

[lament prairie]

{Role ID}

[soft bobcat]

why doesn't ticket tool find the text channel where to create the ticket panel?

[austere forge]

Can you elaborate ?

[worldly helm]

Hello. Please try using the /debug command

[soft bobcat]

it can't find the text channel when I'm setting up the pan

does not find the channel where it should send the button to create the ticket

[austere forge]

Do you have at least one channel on your server?

[soft bobcat]

yes

[austere forge]

Use the button , on top on your dashboard, this should appear

[soft bobcat]

where

[soft bobcat]

He don’t find the text channel here

Idk how I can fix

[austere forge]

too fast support pls use #🎫│make-a-ticket, a support team will be there to help you

[forest gulch]

Hello How the Form wörks?

[worldly helm]

Hello. Please replace the x with the number of the form

[forest gulch]

Ok Thx but is the number always an other!

[forest gulch]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 325)

[worldly helm]

Was meinst du?

[forest gulch]

Die Nummer ist doch immer eine andere

[worldly helm]

Wie meinst du?

[forest gulch]

Wenn ich ein Ticket erstelle wird doch eine neue Nummer erstellt und wie soll ich die jedes Mal neu eintragen?

[worldly helm]

Für die erste form, benutzt du {create.form.1} für die zweite benutzt du {crate.form.2} etc

[forest gulch]

Achso danke jetzt habe ich es glaube verstanden

[frozen raptor]

Why wasn't I accepted into an incubator?

[forest gulch]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 326)

[worldly helm]

Super, immer gerne

[worldly helm]

Hey! You‘re in the wrong Server, we only provide support for ticket tool.

[chrome moon]

س

[shrewd shuttle]

can i get some help with my ticket? im trying to get a working ticket system for people to make tickets, i do not know how

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hello. Look above ^^!

[shrewd shuttle]

lemme read it, thanks!! :3

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 327)

[shrewd shuttle]

i just needed to send it, thanks!!

thanks @worldly helm : p

[worldly helm]

You’re welcome😅

[jade topaz]

YOOO

HOW DO I APPEAL

A BAN

HELLOOO

Help

Idk how to appeal please help me

[worldly helm]

Hello! You are in the wrong server, we don‘t handle any types of appeals.

[mystic pulsar]

How do I make the customer's name appear when they create a ticket?

I also wanted to add more than 1 button to open the ticket

[restive condor]

Hey there! Custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[restive condor]

You will need to create one panel per button option. So if you'd like 5 buttons, you will need 5 panels.

You can then combine all your panels using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tall bane]

Hey, I set up a new category in my server for Tickets to get funneled into, and gave it all the perms needed, but it's still bypassing the category and making it to where it shows up separately

[worldly helm]

Hey there!
Does the category have 45 tickets in it?

[tall bane]

Nope

We only have one open ticket across the entire server

[worldly helm]

Could you try using the /debug command in your server?

[worldly helm]

Could you give the bot administrator temporarly to just check if the bot has a permission lack?

[tall bane]

Sure! I'll let you know if that fixes it

[worldly helm]

Great, if not please show me your Category settings in the dashboard.
Dashboard --> Panel Configs --> Category --> A screenshot of that.

[fluid coral]

Am not able to get verify on a service since yesterday please fix the bug

[worldly helm]

Hey! is this regarding ticket tool?

[fluid coral]

Yepp

[worldly helm]

Okay ty, did you set it up for every panel?

[worldly helm]

Then please elaborate.

[fluid coral]

Ok

[tall bane]

Let me check, that's probably whats wrong. Thank you in advance! I'll let you know if that doesn't work

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 328)

[fluid coral]

See

@worldly helm

[worldly helm]

How exactly is that a bug?

Please don't ping me.

[fluid coral]

I don't have an idea tbh using discord after 3 years

[worldly helm]

I don't quite understand your problem.

[fluid coral]

Never mind

Am on a service where I need to be verified tbh

[worldly helm]

There's nothing we can do you have to wait for your ticket to be handled.

[fluid coral]

Okay thanks sorry if the question was silly just using this app after a while so kinda confused

[worldly helm]

No worries

[solemn stone]

how do i create reaction roles with ticket tool

[worldly helm]

Hey there! That isn't possible with ticket tool.

[solemn stone]

ok

u got any bot that can help make the reaction role

the buttons not emojis

[worldly helm]

we only provide support for ticket tool, sorry!

[solemn stone]

o

[grave oracle]

I WANT TO MAKE A TIXKET IN TSB DISCORD

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fading harbor]

guys

[worldly helm]

Hey!
do you need support regarding ticket tool?

[fading harbor]

how to let bot take a transcript auto?

[worldly helm]

That is a premium only feature

[fading harbor]

uh

i must take it with my self without premium>??

so how i get a code for ticket tool!!

?

[worldly helm]

You can send the transcript to you using the /transcript (user) command

What do you mean code?

[fading harbor]

1 sec

this

[worldly helm]

You can get codes by winning giveaways, events etc.

[fading harbor]

1 person who can use it?

[worldly helm]

What exactly do you mean?

[fading harbor]

that code one person who can use it?

or for all?

[worldly helm]

If you for example win a giveaway one of the managers will dm you the code (i think) and then you can redeem it there

[fading harbor]

ok thanks for help me!!

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 329)

[buoyant dove]

#🎫│make-a-ticket i want my refound after 5 days without botlobbies

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gritty lagoon]

I've gotten this for two days now. Not sure what to do. I have level 4 privileges but that doesn't seem to be the issue here. :/

[soft bobcat]

Hello?

Ticket tool don't find the channel text

how i fix pls

[gritty lagoon]

About this, I can still use the online options but not the direct commands on discord. All hope is not lost but I'd have to make all changes on the Dashboard online. I can't get anything except "The application did not respond" in the discord server.

[indigo compass]

4f112fae-f4d3-11ed-a05b-0242ac120003

[quaint gale]

way to refund?

[hardy bloom]

Yo I'm tryna ban appeal in a server ticket tool asked for servers name my id and reason of ban do do I gotta put like ! Or smth like that when I type it?

[placid scaffold]

does ticket tool remove users upon closing the ticket?

[rich wren]

Hey all, how do I view what roles have access to created tickets under a category via the dashboard? And how would I remove a role's access for newly created tickets?

[pseudo ravine]

Hey there. It depends on what the staff of that server need

[pseudo ravine]

Hey there. Yes, it does

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[rich wren]

thanks so much!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 857)

[hardy bloom]

Wdym??

[pseudo ravine]

We don't know what information they need regarding ban appeals

[hardy bloom]

Ohh

[pseudo ravine]

We aren't associated with the server, they just use our bot

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @rich wren (current: #347 - 1)

[hardy bloom]

Yes I know i don't know either i just clicked ban appeal ticket bot said do this and I just don't know how exactly too do ut

[pseudo ravine]

Unfortunately there's nothing we can do

[warped locust]

Can I get help to join cia

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[deft wing]

Sorry for the small details.
I can open it from the Ticket tool dashboard.
What can the photo section do?

HELP ME

.................
HELP..

;w;

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[deft wing]

ok! Thank you!

[grave depot]

need help sos

[thorny surge]

This is because the bot isnt in this channel, add the bot and then give it the Manage channel permission

[grave depot]

what do you mean?

can you help?

[thorny surge]

The ticket tool bot, add it to the channel, that same channel or rather the category where you want the bot to send the message, add it there and give it the manage channel permission

[thorny surge]

did you create a category?

[grave depot]

yea

???

[thorny surge]

category is different from channel though

click that channel, what is there? screenshot?

[grave depot]

what do you mean can you explain in dm @thorny surge

[thorny surge]

Please dont dm. it isnt part of the rules.

[humble sequoia]

━━ Wizard's inquiry has been moved to a ticket ━━

[thorny surge]

Let me see if i can explain better

[austere forge]

Thanks for your help, but he created a ticket 🙂

[thorny surge]

When you create a ticket channel, this ticket channel is where the bot will put the ticket message, then you create another category where people's ticket are taken to when they click "create ticket"
in that same category, you add the bot and give it the view channel, manage channel permission and all necessary permission and also in your dashboard you set it like the image below

[thorny surge]

Oh! thank you. i also created a ticket, i have an issue of mine. i only assisted him because i am very familiar with the bot

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 667)

[thorny surge]

Please check mine #1306186831116894330

[austere forge]

Please be patient, you already pinged me, there’s no need to reply to messages that aren’t for you for support.

[opaque swallow]

how i can send this problem guys

pleaseneed help

[humble sequoia]

━━ ! CeoZakaria's inquiry has been moved to a ticket ━━

[sharp salmon]

My account not found problem pls help me

[humble sequoia]

@sharp salmon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow dagger]

Salve non riesco a chiudere operazioni su mt5

[humble sequoia]

@hollow dagger

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bold bramble]

How can ticket creators get roles while in a support ticket and lose them when they exit?

[austere forge]

this is a premium feature

[bold bramble]

oh

[hollow dagger]

Non riesco a chiudere operazione

[placid scaffold]

but it fails to remove the other person when i close it

[jade topaz]

Hi

[worldly helm]

Hey! Look below.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Hello. Dashboard—>Panel Configs—> Permissions—> Ticket Owner, closed ticket —> view channel ❌

[placid scaffold]

ohh tysm!

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 330)

[worldly helm]

Hey! Look below

[worldly helm]

What exactly do you mean?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Look above please!

[worldly helm]

Yes, it is

You can use the $id @role command

[gentle jolt]

Meu microfone tá bugado

Não tô conseguindo falar

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[gentle jolt]

Não entendi

Qual ticket é

[real crypt]

Help why i cant add image in message of bot?

[austere forge]

this is a premium feature

[gentle jolt]

Meu microfone não está funcionando 😞

[median crescent]

how do i change the message that the ticket bot sends once a user opens a ticket? instead of it saying {user} Welcome, i want it to be customized

[worldly helm]

Hey! Look below.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[median crescent]

okay so the way i did it was correct, do you know of any reason it may not be sending the message i want it too,

[worldly helm]

1: Did you save the settings?
2: did you edit it for the right panel?

[median crescent]

yes i saved it, and i have 4 panels in the server but it does not work with any of them

[worldly helm]

Could you please show me the ticket message settings, for the panel youre trying to change it?

[worldly helm]

Okay, and when you open a ticket at that exact same panel, it doesn't show up?

[median crescent]

that shows up after one is opened

and that’s for all 4 panels i have, i tested to make sure

[worldly helm]

Can you please send the panel again, can be a private channel just to check if you're opening the right one?

[median crescent]

what do you mean,

[worldly helm]

Just send the panel into a private channel for testing

[median crescent]

so dms? or?

[worldly helm]

Send it from here to a channel in your discord server

a channel that cannot be seen by everyone

[median crescent]

ahhh okay

still isn’t working

[worldly helm]

Okay, i'm sorry please #🎫│make-a-ticket .

[median crescent]

kk, thank you so much for your help

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 331)

[worldly helm]

No worries

[dense swallow]

Hello, my bot ticket tool is configured together with the saphire bot, but when I open a ticket as a member, the ticket does not appear and inside the ticket it appears that it was saphira to open it, could you help me?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[loud nymph]

Ola

[loud nymph]

Pode me ajudar?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[jade topaz]

why is bot not responding to $new

[pseudo ravine]

Hey there. Have you enabled Command Style tickets?

[jade topaz]

no

i just figured out it even exists

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[soft bobcat]

how i delete last panels

[restive condor]

Hey there! Please create a new panel prior to deleting that one

[cloud sleet]

can someone help

[worldly helm]

Hey! What's up?

[cloud sleet]

how to log in in the website i cant find it and im making my first ticket thing

[worldly helm]

Is there any error message?

[worldly helm]

Please click on "Dashboard"

[cloud sleet]

okay

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 332)

[worldly helm]

No worries

[cloud sleet]

?

[worldly helm]

Please try using the /debug command.

[cloud sleet]

okay

this is good right?

[worldly helm]

Yes, please make sure the category you selected in the dashboard is valid

[cloud sleet]

okay

final thing

how to set these in the category

[worldly helm]

Due to this not being a valid category, just set up a valid one in the dashboard

[cloud sleet]

okay

@worldly helm tysm its all set now!

[tough hamlet]

how do i do this

[worldly helm]

Look below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[tough hamlet]

i only have this

[worldly helm]

Click on DropDown

[tough hamlet]

okay

[warm barn]

How to disable transcript button for ticket holder?

[worldly helm]

Dashboard --> Buttons --> Transcript --> Allowed roles --> Select your role

[warm barn]

Don't work

[worldly helm]

You can just enable the roles that can use the button, no need to disable it for everyone

[warm barn]

Ok, thanks 🙂

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 333)

[warm barn]

Can the name of the category be written next to {count}?

[worldly helm]

Hey. Please elaborate

[warm barn]

Should I write here the name of the category in which the ticket will be on Discord

[worldly helm]

That's a good idea, but a premium only feature.

[warm barn]

Okay, so how do you write that next to {count}?

[worldly helm]

As i said, its a premium feature

[warm barn]

I will buy premium, but how to proceed?

[worldly helm]

You can just use {panel_name} as the variable

[warm barn]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 334)

[tough hamlet]

why does it make threads private?

[worldly helm]

Hey. What do you mean?

[tough hamlet]

if i make a ticket then it sends me to a threat

[worldly helm]

Yeah, shouldn't it?

[tough hamlet]

no

i want it here

[tough hamlet]

do you know how to do that

[worldly helm]

Yes, because you enabled thread style

Disable that.

[tough hamlet]

i did

[worldly helm]

Now create a ticket again

[gaunt kite]

how do i setup the ticket in my server

[worldly helm]

Hey. Look below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gaunt kite]

alr ty

[tough hamlet]

it doesnt worl

[worldly helm]

Then its still enabled.

[tough hamlet]

no

[worldly helm]

Did you disable it for the every panel?

[tough hamlet]

yea

i think

[worldly helm]

Please take a look.

[tough hamlet]

omg thanks so much

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 335)

[worldly helm]

No worries

[gaunt kite]

lias is the goat fr 🗣️ 🔥 🔥

[worldly helm]

Trying all i can to help ppl out

[tough hamlet]

100%

[manic cove]

Can someone help me I have the set bot up in my discord and everything and when I want people to create the ticket they can’t see it

[gaunt kite]

lias will help 🙏

but u need to go to website for it

[worldly helm]

Hey!
Dashboard --> Panel Configs --> Permissions --> Ticket owner --> open ticket --> View channel

[worldly helm]

Please keep this channel for support only ;-)

[manic cove]

Ight

[gaunt kite]

okay

[dusky badger]

I am having a hard time figuring out how to setup the bot 😅

[worldly helm]

Hey. Look below for a guide!

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[manic cove]

Turn out it been enable

[worldly helm]

Is it enabled for every panel?

[manic cove]

No?

[worldly helm]

Then please enable it and test again.

[dusky badger]

Once it is sent to a channel how do I make it so they have to answer a question regarding why they are submitting a ticket in order to create one, as well how do I make sure the log/transcript function is working properly.

[worldly helm]

Do you mean the pop-up forms?

[dusky badger]

Yes

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Take a look at the guide above

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[worldly helm]

And at these 2 ;)

[dusky badger]

ty

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 336)

[manic cove]

@worldly helm how can I make people be able to see the bot messages abt creating a ticket, the create ticket button is there for me but on one can see the message from the bot

[worldly helm]

They have to enable embed

Show embeds and preview website links posted into chat

[manic cove]

Where do I go for that?

[dusky badger]

Can only support see the transcript/logs or do I have to set that in my server?

[worldly helm]

The user that isnt able to see them has to go into their user settings.

[manic cove]

What abt role?

[worldly helm]

You can select who can see them, by giving them access to the channel itself or not.

[worldly helm]

What do you mean?

[manic cove]

Nvm Ik what you mean now

[olive ingot]

First time in here, I am not sure how all this works, do I just drop my issue in here and go from there?

[worldly helm]

Hey there. Yes, feel free to just ask

[olive ingot]

My whop app and Discord are not wanting to link. Not sure how to fix it

[worldly helm]

We cannot help you with that, we only provide support for ticket tool.

[olive ingot]

Well I was sent to a ticket page on the discord channel and it sent me here lol

I have never done this so I have no clue

[worldly helm]

No worries, but as i said we cant help you

[jade topaz]

is ticket tool down rn? it says interaction failure

[worldly helm]

Hey. Please try using the /debug command

[jade topaz]

hey

bet

[jade topaz]

says application cannot reply

[livid timber]

same over here, premium

[pseudo ravine]

Hey there. What's the server ID?

[livid timber]

my subscription was supposed to renew today but now there isn't one in the dashboard- i got an email from chargbee too

abt paddle - id is 723132232088420364

[worldly helm]

Can you try using the /botswitcher command (if you used the premium bot)

[livid timber]

also it thinks the premium bot isnt in the server when it is?

basically everything broke overnight lol

[jade topaz]

yeah i have the premium. alright

[worldly helm]

Then please check if your premium sub is still Active

[jade topaz]

done

[eager trellis]

it wont let me edit the embed on ticket tool, such as the colors and images

[jade topaz]

hm it’s stil saying failure when i open ticket

[worldly helm]

Now try to use the /debug command again

[jade topaz]

ohh ok

[worldly helm]

Hey there! That‘s a premium feature

[eager trellis]

sigh.

[jade topaz]

still no reply from bot

[eager trellis]

so you cant use it with the trial either?

sigh.

[worldly helm]

You can use it with the trail.

[worldly helm]

Okay, please give the bot permission to read channel in that channel. Than it‘ll work

[pseudo ravine]

Alright. It seems like the subscription may have been marked as inactive by accident when our developer was trying to migrate subscriptions from Chargebee to Paddle

[eager trellis]

it doesnt let me

[worldly helm]

Try reloading the site, if that doesn‘t work log out and login again

[eager trellis]

ok

it didn't work again 😞

[worldly helm]

Please invite the premiumbot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager trellis]

thank you

[finite ravine]

Hello

[worldly helm]

Hello. Do you need help regarding ticket tool?

[finite ravine]

Ok hey

I am trying to set up the server but It said the application didn't respond

[worldly helm]

Please try using the /debug command in that channel

[finite ravine]

I try it

[haughty yoke]

I used the /debug command just for idk and it said “using v2: False” what does that mean?

[jade topaz]

debug worked

[finite ravine]

It said the same thing

[jade topaz]

what’s next? tickets stil not wonrk

[worldly helm]

The bot needs permission to read the Channel.

[worldly helm]

Hello. Can you please send a screenshot?

[haughty yoke]

Sure

[worldly helm]

What exactly isn‘t working?

[jade topaz]

ticket creation

[worldly helm]

Any error messages?

[jade topaz]

interaction failure

[finite ravine]

It has the permission

[worldly helm]

Try again now.

[worldly helm]

Ohh idrk either, but don‘t worry about it.

[worldly helm]

If you try to create a ticket?

[haughty yoke]

Just wondering if there’s any updated version of ticket tool with more features

[worldly helm]

There is premium.

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[haughty yoke]

Ik

[jade topaz]

yes

[worldly helm]

Please resend the panel due to it still being the premium one.

[finite ravine]

@worldly helm it didn't work

[pseudo ravine]

You can go to the Dashboard > Server Configs > Use V2 Legacy Api > Enable it

[worldly helm]

Its still missing the read channels permission.

[worldly helm]

Hey. May i ask what exactly it does?

[pseudo ravine]

It just uses the "new" API when the dashboard was rebuilt a few months ago

[finite ravine]

It allowed

[worldly helm]

Okay, now it‘s missing "Send messages"

[worldly helm]

Thanks sir

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 859)

[pseudo ravine]

[cerulean forum]

Hi,
Can someone help me understand why the 'Transcript Saved' function under the Bot category 'logging' is not showing up in the log channel? Or what is it supposed to be for?

[pseudo ravine]

Hey there. It just logs the fact that a transcript was saved to somewhere, it doesn't contain the actual transcript itself

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[pseudo ravine]

Please refer to this for saving the actual transcript ^

[cerulean forum]

Ahh okay, thank you

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[crude hedge]

Is there a command to see how many tickets I've handled?

[sick pier]

why doesnt my ticket panel show ??

[pseudo ravine]

Hey there. The only way to view claimed statistics is on the dashboard

[pseudo ravine]

Hey there. Have you sent the panel yet?

[sick pier]

yes i have thank you tho.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 860)

[pseudo ravine]

Did you get any errors? Or is it resolved now?

[crude hedge]

Ok. Thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 861)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[north badger]

So how would one set up the bot to make it sit in a channel and accept any ticket?

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[delicate saddle]

Whenever I try to run a command or make a ticket using our set up- it keeps saying interaction failed

How do I fix this?

[pseudo ravine]

Hey there. What's the server ID?

[delicate saddle]

How do I get the server id on mobile?

[delicate saddle]

1261591585188089876

Got it

[pseudo ravine]

One moment

Please make sure the white bot is in the server

[delicate saddle]

White bot?

[pseudo ravine]

Yes @pseudo glen

[delicate saddle]

Added it

[pseudo ravine]

Now it should be working fine

[delicate saddle]

Thank you so much!!

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[delicate saddle]

Oh do you need me to rep you?

[pseudo ravine]

Nope, it's not needed, it's optional but appreciated

[delicate saddle]

Thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 862)

[delicate saddle]

Okay.. another issue

I can make Tickets and delete the ones I make- but I can’t delete the ones that I already have.

[pseudo ravine]

You will need to give Ticket Tool the View Channel permission in those tickets, since it lost the permission when it got removed from the server

[delicate saddle]

And how would I do that?

[pseudo ravine]

Go to the channel > Tap and hold on it > Edit Channel > Permissions > Add Ticket Tool > View Channel >

[delicate saddle]

I did. That for the channels .. but it didn’t work- I have to keep doing it manually

[pseudo ravine]

Did you also give the permission to the category?

[delicate saddle]

I did, yes

Well actually.. that’s a lie, let me check how to do that

Wait no- yeah- I did give the perms in catagory

[pseudo ravine]

Are you getting the same error?

[rustic lantern]

yall im trying to invite the bot to the server but it isnt joining. just giving the commands, and when i use them it says not responding, can anyone help?

[pseudo ravine]

Hey there. Make sure that Ticket Tool has the “View Channel” and “Send Messages” permissions in that channel

[rustic lantern]

ok let me look

im so stupid. thank you 😭 `

no

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[worn parrot]

Is there a way to like when u press the claim button it rename it into (User)-1
For example:
First person ticket getting claimed after we cleared them will get renamed to 1, 2nd person who get claimed will get renamed to 2 so on

And when we clear the ticket it resets

[buoyant dove]

Good morning, voy a tomar acciones legales ccon tu empresa
Es una verguenza que ni respondais, ni deis soporte, cuando cobrais un EXTRA por el pedido express y llevo 7 dias sin respuesta, quiero mi devolucion, tendreis noticias mias por trutspilot

I want MY REFUND

[worldly helm]

Hey, is this regarding ticket tool?

[buoyant dove]

Yes, I have an open ticket with express priority for 7 days for 5 bot lobbies, they do not attend to me, I want a refund and that's it.

[worldly helm]

Sadly we canno't refund something, that you haven't bought at ticket tool. If you belive the server is using ticket tool to scam people, feel free to report it at #🎫│make-a-ticket

[opaque perch]

I added the server and the server won't show in the dashboard

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[golden copper]

Any ideas why i can only change one button? i've seen a few videos but don't seen settings option on panel config

[worldly helm]

Hey. Dashboard --> Panel Configs --> Buttons --> Button name.

[golden copper]

I only get this and the create a ticket only lets me change one?

[worldly helm]

Ohh sorry i forgot a step! Click on create ticket.

[golden copper]

only lets me change one tho?

[worldly helm]

What do you mean?

[golden copper]

only the first button changes i can't change the other 2 options

[worldly helm]

You have to change the panel (Dropdown at the top of your screen)

[golden copper]

Ah okay thank you!

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 337)

[golden copper]

@worldly helm how can i make it so, when you click on the buttons it takes the ticket to that category? Sorry for silly questions 5hr sleep is killing me 🥲

[worldly helm]

No worries, no question is silly 🤣
Dashboard --> Panel Configs --> Category --> Ticket open

[golden copper]

Thanks!

Last question how do i fix this?

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #19 - 338)

[worldly helm]

Please try using the /debug command in the transcript channel

[golden copper]

all good i gave permissons and it's fixed now

[worldly helm]

Great :)

[golden copper]

@worldly helm sorry last question! When tickets are made how can i change the name of it? I.e. When it says ticket 1 , Change it too the name of the person?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

You can use the {ticket.user.name} variable

[golden copper]

i can't edit it?

nevermind aha

yea i can't edit even tho i have premium?

[austere forge]

try using the button above your server name

[golden copper]

the one button i didnt click!

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 672)

[sage narwhal]

In the server I want to create a ticket in, it keeps saying that the server is at a channel limit of 500. How do I solve this so i can submit a ticket?

[austere forge]

There not much you can do about it
the only way is to contact the staff of this server in DM, to inform them of the situation

[sage narwhal]

Aightt

[mental swift]

Can someone enter my server and edit those ticket panel? I didn’t understand how can I edit and do it

Just some small help with pannels

[worldly helm]

Hello. We don‘t do the work for you, but we can help you so that u can do it yourself.

What exactly do you need help with?

[small oak]

can anyone help i think i bought a monthly eulen key and now i loose money every month can someone help me

[worldly helm]

Hey. You are in the wrong server. we cannot help you with that issue.

[tawny moat]

hello is it possibel to do in form that i can yuse a image or image link for the members? https://servwave.org/rstore/530ry2or4qjr00poua775faunpoqqgxe2f3kdf7p.png

[worldly helm]

Hey! That isn’t possible

[tawny moat]

ow okay thank you

[slow beacon]

Hi, how do I add the other pannels to the first pallen made? I'm wanting 1 pannel with a selection of different ticket types if that makes sense

[reef thunder]

hello

what is this

how do i solve this

[slow beacon]

You need to give the bot perms, I normally just stick administrator on

[reef thunder]

I gave

still the same

[restive condor]

Hey there! By a selection you mean multiple buttons or a dropdown menu?

[restive condor]

Hey there! Is this for the premium bot?

[reef thunder]

yes

[slow beacon]

Yeah, I think i've found the section to add multiple pannels

[restive condor]

Could you use the /debug in the channel where you trying to post your panel in please

[restive condor]

Alrighty, let me know if you have any questions👍

[reef thunder]

can we fix this

?

[restive condor]

Dashboard > Panel Configs > Limits > Time Schedule

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide ^

[strong seal]

Hallo, kann mir jemand bitte helfen, ich kann meine Truflation Token nicht migrieren, die Token sind noch auf meiner cold wallet, wie soll ich jetzt verfahren damit meine Truflation migriert werden?

[worldly helm]

Moin! Du bist leider in dem falschen server wir helfen nur problemen mit Ticket tool.

[scarlet birch]

Hello 🙂 i wanted to ask if it is possible to create more than 1 multipanel in different channels with the free version

[restive condor]

Hey there! Yes, you can create as many panels as you wish

[scarlet birch]

thank you very much for the quick response 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1695)

[twin inlet]

How i can find my ticket

[restive condor]

Hi there, what exactly do you mean?

[twin inlet]

I need open new ticket and i cant open it because i have ticket but i cant find it

[restive condor]

It's most likely still opened, please contact server staff for them to close it or re-add you

[twin inlet]

@restive condor idk how can u help me

[restive condor]

We can't unfortunately. Please contact that server's staff

[civic salmon]

#🎫│make-a-ticket

[jade topaz]

Hello please how can I create a discord support group ?

[viscid raptor]

Hey so I run an appeal centre that uses ticket bot as the source–I have made it to where appeal tickets are moved to a category for instance "active appeal"

What I want to know is how can I make it so when tickets are closed, how could I move it then to another category for instance "Inactive/Concluded appeals?"

[restive condor]

Hey there! You can select categories for closed tickets from your Dashboard > Panel Configs > Category

[viscid raptor]

I just now made a category for this...but it appears to not be transitioning over.

Nvm. Have to make it for every other individual ticket.

[restive condor]

Yep, also make sure Ticket Tool has access to that category

[viscid raptor]

I did.

[shy dagger]

hello, i can't login with my phone, pls help!!