🆘│community-support

[pseudo ravine]

Hey there. What's the server ID? I'll take a quick look at your dashboard

[jade topaz]

1269390082154958881

[pseudo ravine]

Which button is being pressed to get that message?

[jade topaz]

the "delete ticket" button

[pseudo ravine]

You need to add something into the description of the embed

Dashboard > Messages > Edit Delete Message > Embed Editor

[peak iron]

I seem to be having a category issue

I changed the category created/opened to our tickets channel, and it still does the same thing

[pseudo ravine]

Hey there. What's the server ID? I'll take a quick look at your dashboard

[peak iron]

1302276126634410018

[pseudo ravine]

You need to edit the other panel as well

[peak iron]

Okay, cool 🙂

[peak iron]

So where do I find that?

[pseudo ravine]

Dashboard > Category

[rare locust]

@pseudo ravine hello

[peak iron]

I'm seeing this there

[pseudo ravine]

Please do not friend request or ping staff. You have been warned for both of these

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Tap on this to select the other panel

[peak iron]

Awesome, thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 842)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[stone marsh]

Photo 1 is customer side

[pseudo ravine]

Hey there. Make sure you didn't accidentally add any Blacklisted Roles

Dashboard > Server Configs > General Options > Blacklisted Roles

[stone marsh]

thank you

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[queen cedar]

Hey guys,

Does anyone know why my tickets come on the top of my server and not in the ‘purchase’ channel no more?
Or how can I change this?

[idle flint]

Either due to the category permissions, or if you have close to 50 channels in your "purchase" category, then you have hit the discord set max channels per category limit

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[quaint harbor]

how do i give people permission to the ticket

its specifically people that have permission to everything that can see tickets and i dont want to give people these permissions to avoid getting nuked

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[idle flint]

See the above message for how to grant your team access to the tickets

[quaint harbor]

thanks this fixed it

[iron night]

Gave +1 Rep to @idle flint (current: #19 - 320)

[naive citrus]

I enabled the free 7d premium trial and now its saying I don't have access to the dashboard anymore.

[idle flint]

Ensure that you have an active bot in your server (I am assuming that you may have switched between the white and gold bots). Use the /botswitcher command to select the active bot for your server

[naive citrus]

Sorted, thank you, Windy-Times.

[inner salmon]

For some reason my server isn't showing up on the dashboard

[white badger]

how do i make this, its just the name discord insted of the invite link?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[idle flint]

see the info directly above ^^

[idle flint]

Not really a ticket tool issue, but google "discord markdowns"

[inner salmon]

Appreciate you

[white badger]

do you know how i can do it?

[serene token]

Hi!
Does anyone know how to grant permissions to specific roles (no admin permissions on my server) to tickets, even when someone is claiming the ticket?

[rancid geyser]

is anyone using andriod faced this problem ??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shadow lynx]

is premium bot down?

not responding to commands either

[soft bobcat]

How i can fix this?

[shadow lynx]

bots down i think

[worldly helm]

Hello guys. Give me a second to check

The bot is not down. Both of you please try using the /debug command

[shadow lynx]

doesnt work

[shadow lynx]

.

[worldly helm]

please try using the other bot ( normal one ) to use the command

[cosmic burrow]

bot left my server? wtf

[worldly helm]

what exactly do you mean. Please elaborate.

[cosmic burrow]

it randomly left

it wasnt kicked

[worldly helm]

please view your audit logs to check if maybe another bot kicked it

[unreal rock]

sane issue with me

it left my server also

[cosmic burrow]

no one kicked it.

[worldly helm]

not even a bot?

[cosmic burrow]

no

[worldly helm]

if not please #🎫│make-a-ticket

[cosmic burrow]

ok

[shadow lynx]

bot

broken asf fr

[viral magnet]

My problem

[worldly helm]

Hello. Please try using the /debug command in the channel you're trying to send the panel in

[viral magnet]

Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 301)

[viral magnet]

And then what should I do?

@worldly helm

[worldly helm]

Does it have all permissions?

[viral magnet]

Yes

@worldly helm

[vestal cedar]

HOW TO CHANGE BOT IMAGE

[shadow lynx]

cant

soon they will release tho

[jade topaz]

ك شكرا

[vestal cedar]

ok thanks

[iron night]

Gave +1 Rep to @shadow lynx (current: #208 - 2)

[celest bear]

Hello, can someone help me?

[worldly helm]

dont ping me, please #🎫│make-a-ticket

[round dawn]

How do i transcribe a ticket, if there is no direct link but only a file. The direct link won’t work.

[soft bobcat]

i have this problem

i used debug command but he don't work

how i can fix this?

[sturdy stump]

i cant send in panel but normal its works whats goin on

[jade topaz]

Hello, how do I make a specific Discord role see the tickets already claimed?

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

How do I want to solve a problem?

[jade topaz]

This same problem

[pseudo ravine]

Hey there. When did you run the /debug command?

[pseudo ravine]

Hey there. Please make sure your Create Ticket button emojis are valid

[sturdy stump]

yes it wastthat thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 843)

[pseudo ravine]

Hey there. I'm assuming you have the support team roles not having access to claimed tickets, but would like an additional role to have access?

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the View Channel and Send Messages permission in that channel

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @sturdy stump (current: #345 - 1)

[soft bobcat]

a short time ago

[pseudo ravine]

Could you run it again?

[jade topaz]

Okay, don't worry about it Message

[jade topaz]

Yes, I want to make it so that a specific range can see the tickets that the support team claims

But I don't know how to do it haha

[pseudo ravine]

You can add that role as an Additional Role by going to the Dashboard > General > Additional Roles

[gusty carbon]

How do i put in the bot

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[jade topaz]

And how do I make the transcripts only visible to specific ranges?

[pseudo ravine]

You would have to limit which role(s) can view your transcript channel

[jade topaz]

In discord or where? Because I do it and I keep seeing it :c

[pseudo ravine]

In your server, yes

[unreal rock]

help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tall bane]

Won’t let me create a ticket

[restive condor]

Hi there, any error message?

[tall bane]

Yeah says bot 2 is at full capacity so I click on the other one and doesn’t work

[restive condor]

The server is at capacity, not the bot

Please contact server staff for them to clear channels

[outer gyro]

How can I enable the infinite ticket feature?

[tall bane]

Probably a stupid question but how do I contact them

[restive condor]

We don't know sadly

[humble sequoia]

━━ WaLeeD's inquiry has been moved to a ticket ━━

[tall bane]

All sorted cheers mate

[unreal rock]

Whats that

[opaque plank]

Hu

[trim turtle]

Hi there. When closing a channel/ticket using /close, and with the ability to give a reason.. does that reason get forwarded to the user via DM's? Is there a way to do that if not?

[worldly helm]

Dashboard --> Panel Configs --> messages --> Closed ticket dm

[jade topaz]

Hi, I need help at this, in my discord server has been a change of the people who lead it, then I need to delete de name that is writtin below the options (its writtin Gilberto Vergassola), I want to deleta that name and I dont know how, someone can help me?

[unreal rock]

is there a auto close feature after a certain period

[worldly helm]

Hello. Look below.

[unreal rock]

?

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[unreal rock]

ok

[jade topaz]

And do you know how help with my problem?

[worldly helm]

I‘m sorry i don‘t understand what exactly you‘re asking for

[jade topaz]

Well, can you see on the photo I sent the place where its written "Gilberto Vergassola"? I want to delete this name

[worldly helm]

Dashboard—>Panel Configs—> messages —> panel message —> somewhere the it should say gilberto verhassola, just remvove that and resend the panel

[jade topaz]

Thanks!!!

[viral magnet]

ا

[teal egret]

Hello all the channels seem to be closed for me with a small padlock beside it. Please help me

2ndly here will I get the link to live streams

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[opaque plank]

#🎫│make-a-ticket

[unreal rock]

Dude what

[restive condor]

I kindly ask you to stop replying to random messages from hours ago. If you're planning on helping, please do so appropriately. Otherwise keep this channel to support only. Thank you! ❤️

[unreal rock]

sure dan

[snow nexus]

hhi i need help

im trying to make my ticket ( drop list ) have more than 1 option

but i cant select the same panel twice

dont tell me that i can only put 1 option , cause its a droplist , its meant to be more than 1 option in a droplist

or else just make it a button

[dark kraken]

Hey there !
You need to create a panel dedicated to each use, For example, let's say you want 2 options:

• Support
• Report a problem
  You need to create a separate panel for support, and a separate one for reporting a problem, then add them in Dropdown Item(s).

[snow nexus]

yeah thats not nice

cause i want to avoid multiply tickets , and make everything under 1 panel named support

many options under 1 panel , this how droplist should work

since 2000

[dark kraken]

The main purpose of separating each one separately is to enable you to customize the settings of each section of tickets separately.
Also, if you do not have time to create another panel with the same settings in the control panel, we have provided you with the cloning feature, where you can create another identical panel with the click of a button, and then assign it to the Dropdown.

In addition to that , to make it more organized , I suggest you to create a third panel which called "Main" , and setup the settings in it, So when you want to edit a panel later, you won't have any difficulty finding what you're looking for.

@snow nexus

[snow nexus]

well

i cant see the point of having a dropdown list while i can use only 1 option

but anyways thank you for the respond and maybe take my issue as a suggestion

and aadd this function in the bot ( allow people to have more than 1 option in a dropdown menu )

[dark kraken]

As I mentioned before , you can make it as a list by creating multiple panels.

[pseudo ravine]

The whole point of the dropdown is for multiple options

I'm not saying your suggestion/idea is bad, it's not, I'm just explaining our reasoning behind how Ticket Tool functions

[snow nexus]

i dont want multiple panels

me using dropdown list is to avoid multiple panels

or do you mean that i can make all choices in 1 massage ?

[dark kraken]

By multiple panels , I don't mean multiple panel messages (:

Let me help you to setup it in your server

[snow nexus]

ok nice , so i can make 3 choices in one massage ?

[dark kraken]

Correct.

[snow nexus]

ok i will go try again

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dark kraken]

^^

Here is an advanced tutorial , if you need farther help, feel free to tell me

[unreal rock]

can i turn these into buttons?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

You will also need to go to the Dashboard > Dropdown Style > Disable it

[signal bane]

I paid my bill He754331

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[unreal rock]

This didnt help g

😵

[pseudo ravine]

Did you re-send the panel message?

[snow nexus]

thanks @dark kraken

[iron night]

Gave +1 Rep to @dark kraken (current: #74 - 19)

[carmine whale]

Anyone know why I cant delete panels rn?

[pseudo ravine]

Hey there. Have you tried using the dashboard?

[shy snow]

need help i ordered about a week ago and ghostware told me to re create my ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stark abyss]

How like when you open a ticket it can ping like certain roles that you have discord sever like for instance like dealership server for rp and its role called Vvc employees how would I make ping them when someone make a ticked

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

See the info directly above this message for help with that

[stark abyss]

I don’t really get it

[idle flint]

Which part exactly is being confusing for you? (what step are you up to in the info above - step 1-7)

[stark abyss]

I’m thinking step 2 like I’m editing my panel but I don’t see where I can edit the ticket message or anything

[idle flint]

On the dashboard > Ticket > Ticket Message > The text box at the top is where you enter the role you want to ping

[stark abyss]

This what it look like on mobile because I don’t see this

[idle flint]

It should look very similar. Feel free to send a screenshot of what you see tho

[stark abyss]

Is that right thing I should be going to or am I going to whole different thing

[humble sequoia]

https://tickettool.xyz/manage-servers

[idle flint]

The link to the Ticket Tool dashboard is above - log in there and hopefully the steps will make more sense 🙂

[stark abyss]

Okay thank you

[iron night]

Gave +1 Rep to @idle flint (current: #19 - 323)

[sand ice]

Hi

I need one help

[robust ether]

How can I create two departments per ticket?

[austere forge]

what do you mean by departements?

[north escarp]

Hello i have a problem
The server management in my server can't transpit the ticket or delete just closing it

[austere forge]

go to the Dashboard > Buttons > Delete / Transcript > Allowed Roles

[north escarp]

Thanka alot

[austere forge]

You're welcome, I'm glad I could help!

[north escarp]

?

[austere forge]

set a management role in allowed roles below

[north escarp]

OK thanks for your support

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 656)

[north escarp]

السلام عليكم ورحمة الله وبركاته اقدر اسوي تكت كأدراي افتحه لمواطن بدون ما هو يفتحه

يعني لو هو مسوي مشكله اقدر افتح عليه تكت وانا اداري

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[north escarp]

Ok English

If someone made a mistake and he doesn't want to open a ticket can i open a ticket of him without he wants

@austere forge

[austere forge]

you can open a ticket yourself, yes

[north escarp]

Can i add a button that like that ticket is for the john (admin) do not enter the ticket (for the server management)

استلام تكت

[lament prairie]

لو تقصد زر الإستلام لازم بريميوم

[north escarp]

طيب لو مثلا Come Server Management ينادي الاداره

[north escarp]

اقدر اضيف اشياء زي كذا

[lament prairie]

وضح اكثر

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[lament prairie]

شوف الشرح الي فوق ^

[north escarp]

هذا قبل ما تفتح تكت لا قصدي بعد القتح يظهر للاداري لوحه تحكم تغيير اسم و ينادي الشخص الي فتح التكت او يضيف شخص او يحذف شخص من التكت

وبرضو مثل كذا

[lament prairie]

مافي هيك شي لكن تقدر تمنشن رتبة لما حد يفتح تذكرة
تغيير اسم التكت بأمر rename/
اضافة شخص للتكت بأمر add/
يشيل شخص من التكت بأمر remove/

[lament prairie]

جاوبتك يقلبي زر الإستلام لازم بريميوم

[north escarp]

تمام شكرا لاههنت

[lament prairie]

الشكر لله حياك

[north escarp]

ما عندي والله

[leaden patrol]

hello, how can i grand access for ticket owner to use /add command ?

I've added the role to integrations but still not working

[austere forge]

go to the Dashboard > Command configs > ADD disabled Support team only OR set a **allowed roles **

[leaden patrol]

Thanks !

[tepid lichen]

How to place the bot?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[dark kraken]

^^

[tepid lichen]

?

[dark kraken]

Check this message ⬆️

@tepid lichen

[tepid lichen]

I am from Brazil

I didn't understand anything

Como coloco o bot?

[dark kraken]

Você pode criar um ticket para solicitar suporte técnico em português aqui. #🎫│make-a-ticket

[tepid lichen]

Blz

[cinder osprey]

ايش الحل

[knotty bolt]

anyone know whats up?

i cant seem to use it, even when i added it

and dont have access to it in the dashboard

[worldly helm]

Hello. Please try using the /debug command

[worldly helm]

The bot needs this permission

[knotty bolt]

ooh ok

lemme try

[knotty bolt]

where can i give it him

is it that one? that was on

[worldly helm]

It already has the one

it needs "read channels"

[knotty bolt]

where can i find that?

[worldly helm]

in the same list as where you shown the screenshot above

[lean wyvern]

how to add image in the ticket tool?

[worldly helm]

Hello. That is a premium only feature

[lean wyvern]

ahhh okay! thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 302)

[unreal rock]

How to change to buttons

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[unreal rock]

Thanks tickettool

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 350)

[knotty bolt]

I don’t see that

[worldly helm]

The one at the bottom of this picture

[knotty bolt]

its on

[worldly helm]

For that exact channel?

[unreal rock]

Give it admin

[worldly helm]

Please let me help that person so he doesnt get confused. And no the bot does not need admin.

[crisp jacinth]

Bot is offline ?

[worldly helm]

Hey there. What do you mean?

are there any error messages?

[crisp jacinth]

Mb

My premium is over

It shows 8$ for premium wasn't it 6

[worldly helm]

yep, the prices went up

[twin bane]

question how do i make my own emojis in that dropdown style thingi?

[worldly helm]

Hello. You can insert the emoji ID into the placeholder

To get the id just do: $id

That will give you the ID, copy paste the WHOLE thing inst the db

[knotty bolt]

ohhh in that channel

lemme try

ok now it worked, but i cant see the server in the dashboard

[worldly helm]

Yep, you're only a normal user. You dont have access to it. You either need Administrator or a db role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 6, 2024, 3:28 PM

[knotty bolt]

yeah it says 0 user

how do i get permission roles?

[unreal rock]

It does.

[worldly helm]

No it does not.

[knotty bolt]

lmao

[unreal rock]

Why not

[knotty bolt]

where do i get db permission?

[worldly helm]

You can just grand the bot all the single permissions needed

[unreal rock]

💩

[worldly helm]

The owner of the server has to set them up.

[knotty bolt]

alrrright

only the owner or admin too?

[worldly helm]

Everyone with Administrator can do that

[knotty bolt]

how can they do that?

[knotty bolt]

oh like that?

[worldly helm]

yep

[worldly helm]

Wie genau brauchst du hilfe?

Also womit ;)

Bitte schick mir keine freundschafts einladung

Und noch schlimmer, du hast werbung für einen anderen server gemacht....

Du hast eine discord einladung an mich geschickt.

#📂│information --> Rules

Man darf nicht werbung machen oder andere server einladungen schicken wenn ich nicht zugestimmt habe.

ja wir sind dafür da um zu helfen, aber nicht das wir es FÜR dich machen

[knotty bolt]

danke lias

thanks lias

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 303)

[worldly helm]

Immer gerne

[young path]

i'm having trouble with Everyone being able to see open tickets in my server.

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Hello. Look above

[knotty bolt]

Hey do you know if there’s an option to rename tickets?

[worldly helm]

Hello. Yes, you can use the /rename command

[woven ice]

Hey, it keeps saying Ticket Tool doesn't have permission to type in the channel I am trying to create a panel in when I hit send. Any advice?

[worldly helm]

Hello. Please try using the /debug command

[woven ice]

When I hit debug it says all permissions are correct

[worldly helm]

Please show me the error message.

[woven ice]

It then sends this to the channel:

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Please look above on how to fix that issue.

[shadow stratus]

ابي اعمل كذا في سيرفري كيف

[woven ice]

Thank you so much @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 304)

[woven ice]

Solved it

[knotty bolt]

Thx

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 305)

[primal quest]

How to do that?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Hello. Look above..!

[primal quest]

Can you speak Arabic?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[primal quest]

شكراً

[worldly helm]

Nope i dont, but here is a guide in arabic

[primal quest]

Oh. Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 306)

[primal quest]

Pro @worldly helm

I did it but how to put each option in a catalogue and a custom rank?

I mean ( role Supoort )

@worldly helm

[ionic path]

Please don’t ping members for support, someone will help you eventually.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

^^^^

[shy lava]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

what is this?

[worldly helm]

Hello. Look below.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[shy lava]

Thanksssssss

[jade topaz]

Bug on donna Ai

Dont work correctly

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

any ideas?

[restive condor]

Hey there! Can you use the /debug command in that same channel please

[jade topaz]

I have done, it came up with the same thing

[restive condor]

Ticket Tool is missing all the permissions marked with ❌ below for that channel

[jade topaz]

sorted thank you

[knotty bolt]

does the imbed in the open ticket have a limit? i cant seem to be able to post enough text in there

[soft bobcat]

How I can fix this

debug command don’t work

Application don’t work

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the View Channel and Send Messages permission in that channel

[pseudo ravine]

Hey there. Yes, the messages have a limit of 250 characters with the free version

[knotty bolt]

thanks!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 846)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[cosmic burrow]

dyno bot isnt working

[pseudo ravine]

Hey there. You will need to reach out the staff at Dyno for support

[gritty lagoon]

Hi. I'm new to management. I'm trying to add Support Tool to a server I'm a Community Manager of. I added the tool but I can't access it in the panel. It isn't showing the server on the dashboard and says there are no servers that have the tool online or I don't have permission to it. Only my own private discord shows up but that's not the server I want to setup a Panel on.

I may be misunderstanding something.

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[gritty lagoon]

I was level 0. 🫠

Problem identified. Thank you.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 847)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[trail rover]

Único brasileiro ak sfd

O titer

Me god is strong

Dança Pedrinho dança

[woeful sundial]

no tickets are open or anything like that

how do i fix this?

[pseudo ravine]

Hey there. Are you a regular user in that server?

[woeful sundial]

yes

[pseudo ravine]

Then there's nothing you can do unfortunately. You'll have to find a different way to get in contact with the staff of that server, and inform them about the ticket system

[gritty lagoon]

I made 3 different kinds of ticket report buttons in my server's report section. Can I merge them into one button that asks which category they need, once clicked? So they can select from 1 of the 3? It's a little messy to have all 3 showing.

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gritty lagoon]

Odd, it's showing only 2 of the 3, but says I have 5 buttons. I'm not sure what to make of this.

Should show Inquiries too

[pseudo ravine]

That's intentional, you don't need to add all of your buttons, as it's adding the other buttons to the panel you're sending

The "5 buttons" you're referring to is the max amount of buttons in the row, not how many buttons you're going to have

[gritty lagoon]

So why is it showing 2 of 3 panels in the list?

[pseudo ravine]

You're already sending the 1st panel, so there's no need to add it to the list

[gritty lagoon]

oh... Awesome!

I'm not seeing an option to name the main multipanel. Is that done after this merge step, from the server?

It's showing Inquiries at the top

[pseudo ravine]

It takes the name of the panel you're sending

[gritty lagoon]

Gotcha. I may need to tweak a name then.

Should I make a decoy name or something? I need the 3 options to have a different name, like Support, for example, which none of my current panels have.

Like Click Support, then Inquiries, Bugs and Suggestions pop up.

[pseudo ravine]

All 3 buttons will show up on the Panel Message like in #🎫│make-a-ticket

[gritty lagoon]

Well, it's the main name I wanna change. Support. Then 3 options show. If it adopts the name shown at the top, one of the panel names, I'd want that main name changed.

[pseudo ravine]

You can do that by going to the Dashboard > Rename

[gritty lagoon]

Awesome. For now, I'm gonna leave it alone, but I'll definitely do this soon. Thank you for all your help. You are super-fast.

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[gritty lagoon]

Oh, um... Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 849)

[gritty lagoon]

I tried to add rep but got flagged for tagging lol

[pseudo ravine]

It's alright, nothing will happen

[gritty lagoon]

Okay, final question maybe: Once I set up the merged multipanel button on the discord server, is there a way to add a link directly to that Button from a website, as a Button that lets you select what you want to report from there? Or would people have to go to the discord server to do that?

[pseudo ravine]

They would have to be in your server to create the ticket

[gritty lagoon]

Gotcha. Thanks.

[pseudo ravine]

[soft bobcat]

Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 850)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[soft bobcat]

Do you know how to create a personal phrase and remove the bot's default phrase for ticket creation?

I would like to put a similar sentence

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[soft bobcat]

Thank you❤️

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 851)

[pseudo ravine]

[past kettle]

how do I make the bot tag a role

as soon as the ticket starts

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hello. Look above !!

[past kettle]

thank you random woman named Lisa0_0 of Ticket Tool Support Discord Server.

I appreciate your assistance.

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 307)

[worldly helm]

Fyk im a boy and my name is Lias, not lisa ;)

[past kettle]

Lmao, I am so sorry.

I read it wrong.

[worldly helm]

Nws!

[elder yew]

hi , i accidentally added 2 buttons in a panel , now i cant seem to remove one. i tried everything. pls help

[strange crystal]

Hi

[worldly helm]

Dashboard --> Panel --> Attached Panels --> Remove the panel from the list

[elder yew]

i did and then updated but i still have those 2 buttons

[daring magnet]

Can someone help me with Attachments sent in tickets that won't open after you saved your transcript and closed the ticket.

[limber portal]

Hi, due to storage reasons, you need a premium subscription to have attachments saved in transcripts ^^

[daring magnet]

Ok thank you.

[worldly helm]

Please update the panel or resend it.

[jade topaz]

$level

[humble sequoia]

User permission level with Ticket Tool

@cosmic sand is permission level: 0 (User)

[jade topaz]

وش فايدة الامر ذا لو سمحت

@lament prairie @dark kraken

[wild spire]

يرجى عدم منشن/ذكر أعضاء فريق الدعم كما هو مذكور في القوانين والتي يمكن الإطلاع عليها في #📂│information، وشكرًا لكم.

[lyric steeple]

Hi team what’s the best way to grant permissions to a ticket category to a specific role or person?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Hello. Look above^^!

[obsidian quail]

How do I make my support panel appear it won't appear I've did the setup

And runed/debug 3 times

[worldly helm]

Are there any error messages?

[topaz mist]

if im setting up a server for someone else how am i gonna get access sto ticket masters dashboard?

[worldly helm]

Hey there!
You either need administrator on the server or a dashboard role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 7, 2024, 4:10 PM

[topaz mist]

i keep getting this tho , eventho i have ticket tool on my server that works

[worldly helm]

Are you the owner of the server?

[topaz mist]

nvm im a dumbass, iwas logged on the wrong account

[worldly helm]

Please try using the /permissionlevel command and show me the outcome.

[topaz mist]

it doesnt seem to correct itself

i still dont have the drop downs

[pseudo ravine]

You will have to re-send the panel

[topaz mist]

like delete it and make it again ?

[pseudo ravine]

Please refer to the last embed below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[obsidian quail]

No

[topaz mist]

i can only select support tickets once ?

[restive condor]

Hey there! Each dropdown option needs its own panel

[topaz mist]

https://tenor.com/view/why-gif-9956941810919710312

whats the point in having a dropdown then ?

[restive condor]

A dropdown menu is just a combination of panels, each dropdown option goes through their own panel.

That way each option can have different support team, messages, forms, categories, names...etc

[restive condor]

Hi there, Ticket Tool seems to be missing the SEND MESSAGES permission for the channel you used the command in

[topaz mist]

ah ok thx

[slate magnet]

@austere forge

j'ai besoins de ton expertise

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[wild spire]

ne ping pas l‘equippe support

[slate magnet]

ok

[wild spire]

vous pouvez demander votre question ou ouvrir un ticket francaise.

[slate magnet]

c'est ou les tickets

[wild spire]

#🎫│make-a-ticket

ils sont la

[shadow lynx]

bro i cant find

where u blacklsit roles from making tickets, i just changed it too 😭

[lament prairie]

Hey there! see below

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shadow lynx]

thx ml

[iron night]

Gave +1 Rep to @lament prairie (current: #45 - 64)

[simple spear]

hi , when someone want to open a ticket the bot say ; YOU dont have promition for that

[restive condor]

Hey there! Could I get your server name or ID please

[simple spear]

sure

1s

i can`t send a link

[restive condor]

That's an invite (code), can I please get the server ID or the server name

[simple spear]

910142268462223370

thats the id

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please disable Support Team Only

[simple spear]

Thank you very much sir

❤️

[restive condor]

[amber latch]

Is bit down atm?

[stoic zephyr]

so my community says they cant make a ticket but everything looks good and works for me and my staff , any idea how to fix?

[restive condor]

Hey there! No, what seems to be the problem?

[restive condor]

Hey there! Do they get any error message?

[amber latch]

Unable to make tickets in mine and other discords just fails to respond

With interaction failed

[stoic zephyr]

no they just say they dont have perms to use it

[restive condor]

Could you use the /debug command in the same channel where the interaction is failing please

[restive condor]

Could I get your server name or ID please

[stoic zephyr]

Revenge Inc RP

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please disable Support Team Only

[restive condor]

Could I get your server name or ID please

[amber latch]

749589411586375680

[restive condor]

It seems like your premium subscription has expired

[amber latch]

Oh well probs explain the issue then

[stoic zephyr]

thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1667)

[restive condor]

No problem!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[trim cedar]

No deja

[woven abyss]

How do I setup the initial panel so there are 3 ticket options to choose from?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[frail rose]

About the Error
This error takes place when your server has reached the 500 channel limit Discord has per server

[covert swallow]

It means your server has 500 channels and you need to delete some

It's a limit imposed by Discord, we can't do anything about it

[frail rose]

Thank you

Thank you @covert swallow

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 344)

[hearty dew]

Hello there, how do we add multiple buttons in one panel msg like report a member, partnership etc.? Do I need premium?
And how to add them.
Also when ppl click on 2nd button diff role provide support to ppl than 1st button support

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Dashboard—>Panel Configs—> General —> select the support team

No premium needed

[worldly helm]

Hello look at my msg above and the guide by Ticket Tool

[warm frigate]

How to make ticket open button?

[worldly helm]

Please inform their staff about that issue

[worldly helm]

Hello. Look below!

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

I think I’ve fixed it

But cheers

[worldly helm]

Great!

[latent flower]

Is it possible to make so that whenever someone opens a ticket, both support and the ticket opened can add more people?

[wild spire]

you can do this with the $add command
if you also want ticket user to be able to do this, double check dashboard > command configs >add
enabled
support team only

[latent flower]

but that is already created tickets right?

I want to make sure its the case wheneer someone opens a ticket of a specific panel

[wild spire]

You want those people to automatically be added to every ticket you mean?

[latent flower]

nono, I want the person opening the ticket to also be able to add other people to that ticket when needed. We use tickettool within the company, so for example instances when other departments is needed etc

was looking under panel config -> Permission but cant find anything

[wild spire]

So if those people aren’t needed in every ticket the only way is with the $add command after a ticket was opened, especially if its more than one person.
If someone from the support team is opening a ticket that needs one extra person you can do $new user id

[latent flower]

I assume its not possible to enable such setting for the support team neither?

[wild spire]

wdym?

[latent flower]

Is it possible to have me as the ticket owner able to add more people anytime for a specific module? Without being admin of the server

[wild spire]

Yes if you disable the support team only setting in command configs > add

but its for all tickets, you cannot filter this by one panel

[latent flower]

thats actually fine. So if I got that setting, anyone in the tcket (owner or support) can add new members through that command?

[wild spire]

yes correct 👍🏻

just $add user id or $add role

[jade topaz]

why dangerous website

[modest willow]

Alguém pode me ajudar?

[languid charm]

How do I make it so a certain role is not allowed to make tickets nor to be added to any tickets?

[worldly helm]

Hello. Dashboard --> Server Configs --> Blacklisted roles.

im not sure though if they can still be added

[languid charm]

Oh, thanks.

Thanks @worldly helm, worked!

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 309)

[acoustic lodge]

When I try to send the ticket, the channel does not appear

[worldly helm]

Hello. Are you the server owner?

[acoustic lodge]

No but I have But I have the highest rank

Role

[worldly helm]

wdym?

[pulsar crystal]

Ajuda aqui o servidor n tá aparecendo

[humble sequoia]

Não vê seu servidor no painel?

Tente usar o botão Sync Servers na parte superior central da página Painel
Você possivelmente precisará fazer login novamente. Veja abaixo as etapas sobre como relogar.

Se isso não funcionar

Você deve fazer login novamente no painel, você pode fazer isso clicando aqui para sair imediatamente e depois fazer login novamente

Aviso

Você precisa de uma dessas três coisas para acessar o painel.
1. Proprietário do Servidor (Nível: 6)
2. Administrador do Servidor (Nível: 4)
3. Função do painel (Nível: 2)

:warning: Você pode verificar seu nível usando o comando </permissionlevel:1029797400174399542> em seu servidor Discord

Se a resposta do bot for:

- @User tem nível de permissão: 0 (Usuário)

Você não possui nenhum dos 3 níveis necessários para acessar o painel do servidor

[restive condor]

Olá, por favor tenta as instruçoes ecima

[pulsar crystal]

Ok obg

N tô achando esse nome "Sync Servers"

[restive condor]

Aqui

[pulsar crystal]

Ok

[pulsar crystal]

Cliquei e ainda ficou a msm coisa

[restive condor]

Pode tentar fazer log out e fazer log in novamente

[pulsar crystal]

Ok

[high sparrow]

@restive condor muito obg consegui

[restive condor]

[hoary forge]

Hello

We can change this message?

[hoary forge]

Your English support team right?

[restive condor]

I am

[hoary forge]

Oh i remember you can you help me out on something?

[restive condor]

Of course, what's up?

[hoary forge]

How to change this message tho.

Hello?

Dan

[south echo]

Hi I’m unable to create a ticket as I’m unsure why

[hoary forge]

Can you show

[south echo]

Yes

[hoary forge]

Show the error messages.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Hello. Look above

[hoary forge]

Dan became late😅💀

[hoary forge]

Please choose a category

[south echo]

Ok

[worldly helm]

That is not the error.
Discord has a limit of 500 channels, it seems like that server has 500 channels. Please tell them to delete some tickets

[hoary forge]

Ticket tool > scroll down > category closed/open

Ig

[worldly helm]

Denon. Please tell them the staff has to delete some tickets

[south echo]

We’re do I tell them

[worldly helm]

Again, thats not the error ;)

In the server.

[hoary forge]

@south echo tell your staff team to Delete Useless or used tickets

[south echo]

Ok

[hoary forge]

And?

[worldly helm]

You told the person to do something that he doesnt have to do

[south echo]

It’s still saying the same thing and I’m unsure on how to contact

[worldly helm]

You can tell them in their server

Or the owner/management

[south echo]

Ohh

Thankyou I’ll give that a try

[hoary forge]

since you Help me Are we Allowed to Give +Rep command here?

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 310)

[hoary forge]

Uh?

[worldly helm]

as you can see, yes.

[hoary forge]

Here's a respect ❤️

[south echo]

I can’t find anyone it don’t let me type anywhere is there anything I can do

[restive condor]

There's nothing we can do from here sadly

You will need to find a way to contact/DM staff or re-try to open a ticket later on

& Hopefully some channels have been cleared by then 😄

[south echo]

Hopefully I paid a lot off money 😂

I think I’ve done it do I wait now

[white vale]

How to create a ticket?

[restive condor]

Hey there! Are you trying to setup Ticket Tool in your server?

[white vale]

Yes (server russian)

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There you go ^

Let me know if you have any questions please 🙏

[slate wyvern]

Não consigo ativar meu xit

[restive condor]

Olá, qual é o problema exatamente?

[white vale]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1669)

[restive condor]

No problem!

[south echo]

I paid for a 3x bot lobbie what is it exactly have I paid for only 3 games or only 3 bots as I’m unsure

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[south echo]

I paid for a 3x bot lobbie what is it exactly have I paid for only 3 games or only 3 bots as I’m unsure

[restive condor]

We have no idea. Please wait on server staff

[south echo]

Ok thankyou

[restive condor]

We're only the support team for the bot they use.

We are not associated nor have any knowledge about whatever that game is

[south echo]

How long do I wait after making a ticket

[pseudo ravine]

We don't know

[placid wharf]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

Kann jemand helfen

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hallo. Gucke über diese nachicht ;)

[placid wharf]

?

[worldly helm]

Ich habe ein gefehl ausgeführt, der @humble sequoia diese nachicht schicken lässt. Da siehst du wie du das problem beheben kannst.

Ich meine die nachicht zwischen deiner und meiner ersten ;)

[placid wharf]

Ok den schau ich gleich mal

[shy torrent]

How do I config my ticket bot?

[grim dagger]

hey i wanted to ask if you offer some kind of API I could integrate

[nova wharf]

Hi
What would you like to configurate?

[shy torrent]

My server bot

[shy torrent]

It won't let me

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey @urban scaffold
Sorry about that

What exactly seems to be the issue with the dropdown panel?

[urban scaffold]

Is there any way I can give you images? Or did you already see them

[restive condor]

You can post them here

But post a maximum of 3 per message

[urban scaffold]

I recently added a new panel to "Support Tickets", and I can't tell why it's bugging, I don't think there's anything wrong with the selected emoji

[restive condor]

The emoji for the 7th option in the dropdown menu has an extra space before it

[urban scaffold]

Ah, well that's really an interesting scenario, thanks

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1672)

[restive condor]

No problem!

[grim dagger]

hey i wanted to ask if you offer some kind of API I could integrate to the private bot im making

or simply does ticket tool support bot initiated commands?

[sly sandal]

Hello, i just want to ask why cant I edit panel message?

[restive condor]

Hey there! You can edit the main field in the panel message embed, for free up to 250 characters.
To further customise it, you'd need a premium subscription

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[restive condor]

Hey there! Yes, see below please

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[grim dagger]

thanks a lot ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1674)

[sly sandal]

nope, i cant type there..

[restive condor]

That's not the embed message

Please click on ''Embed Editor'' to open the embed message editor

[sly sandal]

can u mby tell me where? im blind i guess

[restive condor]

Just the field below that

Right underneath

Click on ''Embed Editor - 1''

[sly sandal]

I have it smh

[restive condor]

Did you find it?

[round ocean]

K

[scarlet finch]

How do I give permission to the people to make a ticket

But I don’t want other people reading their tickets as well

@restive condor

[worldly helm]

Hello.
Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.
Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.
Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

And refer to the embed below.

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[elfin belfry]

Anyone else had the bot just repeating

[worldly helm]

Hello. What do you mean?

[worldly helm]

Please try closing the ticket and reopening the ticket and then try the cmd again

[elfin belfry]

It says it is already closed when we try to close it

[worldly helm]

What if you try to re-open it

[scarlet finch]

How do I make it where other people can’t see an individuals ticket

@worldly helm

[worldly helm]

Please #🎫│make-a-ticket

[south echo]

@worldly helm

[pseudo ravine]

Hey there. Please don’t ping for support. Yes, you’ve made your ticket correctly. You’ll need to be patient until a staff member of that team gets to your ticket

[south echo]

Ok sorry but thankyou

[jade topaz]

Is there a system when a ticket open it pings a role ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! Yes, see above please ^

[jade topaz]

can i only put id ?

[restive condor]

You can also do {@Role Name}

ID is probably easier though

All formats will lead to the same thing - a normal role ping

Make sure it's outside the embed message though, for them to actually receive a notification

[jade topaz]

embed ?

[restive condor]

Put the mention in the ''Message Content'' field, so it's outside the embed

embeds are these

sent by bots, they're not normal text messages

[jade topaz]

alr lemme try

@restive condor

is it like that ?

🗣️

[restive condor]

Nope, if you're using the ID remove the @

Just {ID}

[jade topaz]

oh

[grim dagger]

I am sending the panel to a channel and when i click on the button, it opens a ticket but inside that ticket there is another panel to open a ticket again. how can i change that since i dont want the second panel?

[wild spire]

can u screenrecord this? because another panel to open tickets inside a newly opened ticket is the first time I ever hear this

[grim dagger]

dw i fixed

[wild spire]

okay glad to hear

[grim dagger]

inside the ticket the button was basically the close button but i renamed it and was confused because of that

[wild spire]

oh my
you would’ve discovered some weird juju if it was an actual create ticket button

[grim dagger]

better that i didnt xd

[calm shore]

Is there a way to change the settings where one of my members can make more then one ticket?

[pliant sable]

i am trying to make it so that all tickets are deleted as soon as they are closed how do i do so

oops mb for the reply

[candid kayak]

I would like to ask, why I added the options in the drop-down menu, but in my server, there is only one drop-down menu, please help! !

[pliant sable]

'S

[candid kayak]

Thanks everyone!!!

[austere elk]

#premium-chat

#🆘

#🆘│community-support

[half raft]

Hi guys I need help

[severe hamlet]

@tepid island

[tepid island]

Hi! My command prefix is .
To get started type .help

[ornate wharf]

Where do I apply the code for ticket tool to restore my panels

@solid stream

@covert swallow

[somber ledge]

what is that?

[mortal island]

Can you translate it?

[mortal island]

When you tried again, did it say that message again? I recommend kicking the bot and then inviting it again.

[somber ledge]

ok\

[mortal island]

Let me know if it fixes it, or you can try setting it up via the dashboard.

[covert wing]

I don't understand. Why can I only do one dropdown option?

[tulip night]

How do I do something like this? Thanks

[candid kayak]

i have this problem too

[naive parcel]

how do i edit this in all

[austere elk]

#premium-tickets

#🆘│community-support

#🆘│community-support

#premium-chat

[hoary forge]

Go to forms > Delete the Enter your reasons in question holder.

[naive parcel]

No no

I want to put that in all

But different sentences

[hoary forge]

Right.

[ornate wharf]

how to activate tt premium

[ornate wharf]

do you know how to active ?

activate

[hoary forge]

Panel configs > Forms > Question holder and costumize your message

@naive parcel

[naive parcel]

Aight aight

[hoary forge]

Yeah

[naive parcel]

Lemme see stay here

[ornate wharf]

how to

[naive parcel]

Its easy

[ornate wharf]

how

[austere elk]

#premium-tickets

[hoary forge]

Yeah Go the ticket dash board and you see that premium? To ther pay money and get premium

[ornate wharf]

i paid

i have the role

[ornate wharf]

ik

the bot link ?

[hoary forge]

You meant you wanna add premium bot to your server?

[ornate wharf]

ywah

[hoary forge]

Alright.

[ornate wharf]

you have the link ?

[hoary forge]

Dashboard > server configs > invite premium ticket tool

@ornate wharf

[ornate wharf]

ty

+rep @hoary forge

[iron night]

Gave +1 Rep to @hoary forge (current: #208 - 2)

[hoary forge]

@naive parcel did it work?

[ornate wharf]

+rep @ornate wharf

[jade topaz]

You can't respect yourself.

[ornate wharf]

ok

[naive parcel]

Yup

+rep @hoary forge

[iron night]

Gave +1 Rep to @hoary forge (current: #169 - 3)

[buoyant dove]

Good morning, I ordered a bot lobby x 5 about 48 hours ago and I still don't know anything... I supposedly paid for the express option, has something happened?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hoary forge]

Bro idk why but the Ticket category doesn't show to our staff members.

[humble sequoia]

Ford's issue has been solved in another channel.

[austere elk]

#premium-support

[lilac narwhal]

When I want to send a custom ticket embed for the drop-down list style, it appears to me that the bot does not have permission. What is the solution?

@austere elk

@pale pilot

@austere forge

[worldly helm]

Hello. Please don‘t ping for support. Please provide a Screenshot

[lilac narwhal]

OK

@worldly helm

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

look above please!

[lilac narwhal]

I have added external emojis from the server.

Does it affect?

@worldly helm

[worldly helm]

Please show me the Settings on the dropdown menu

[lilac narwhal]

OK

@worldly helm

[worldly helm]

dont ping me. please use the emoji ID

$id

i dont have permission to use this here, but you can use it on your server

and then copy paste the outcome into the Dashboard

[lilac narwhal]

What bot can I use to bring out the emoji ID?

@worldly helm

[hoary forge]

??

[worldly helm]

I just said, dont ping me

but you can use ticket tool for that

[worldly helm]

Please let me help that person to prevent confusion

[lilac narwhal]

Ok thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #22 - 312)

[hoary forge]

لها سوف تساعدك

لا تستخدم بينغ

@lilac narwhal

[worldly helm]

It does not make a lot of sense to tell a person to not ping another, when you are doing it aswell..

and I already told the person to not ping

[hoary forge]

ok

[lilac narwhal]

تمام

[hoary forge]

He said Okay

[cobalt thicket]

I want to contact support

[jade topaz]

@restive condor do u remember me from yesterday about role ping

[worldly helm]

Hello. What‘s up?

[cobalt thicket]

The account was hacked and linked to my account. igg is not mine

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

can ya help me ?

[worldly helm]

What‘s up?

[jade topaz]

yesterday i was with a staff for ping when ticket open

i did this but it dosent ping us

[worldly helm]

Please make sure the bot has the permission "Ping everyone and every role"

[jade topaz]

lemme check

[jade topaz]

Tyyy for helping

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏
This server uses a reputation system, so if you think i did good, feel free to do +rep @lias1948 in #📈│reviews

[jade topaz]

no

Nahhhh jk

lil do it

[grim wave]

How to create a ticket for your server

Admin

@atomic solstice

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide ^

[buoyant dove]

Good morning, I ordered a bot lobby x 5 about 48 hours ago and I still don't know anything... I supposedly paid for the express option, has something happened?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[glacial anchor]

Can I invite a bot to a server where I don't have a crown but have administrator rights in the role?

[restive condor]

Hey there! Yes

[glacial anchor]

ok, ty

[austere elk]

#special-giveaways

[jade topaz]

?

[rustic barn]

Hello

Bhai welcome bonus nahi mila

[covert wing]

Someone help please

[worldly helm]

Click on "add item"

[covert wing]

It doesn’t let me select that panel though. How do i create multiple options?

[drifting tundra]

Does anyone how can I do this ( the pic )

[worldly helm]

You need one panel for each dropdown option

[worldly helm]

Hello. That is a premium only feature.

[drifting tundra]

Okay how

[covert wing]

Wait, what’s the point of a drop down if you can only have one option?

Is it a premium feature?

[worldly helm]

thats not what i said, at all

you just need a panel for each dropdown option

[worldly helm]

You have to add the image URL there

[covert wing]

But will they appear on one panel?

[covert wing]

I wanna have this

[drifting tundra]

Make more than 1 panel then go to dropdown style and add them

And yeah

[marble panther]

Guys do you know how to enable claim ticket cause it ain’t working for me

[covert wing]

Okay, I will try that. Thank you both of you

[worldly helm]

Hello. Its a premium only feature

[drifting tundra]

Premium

[worldly helm]

Please let me help that person to prevent confusion.

[drifting tundra]

Okay my bad

[worldly helm]

And again, i already helped that person ;)

[karmic narwhal]

Guys I need help

[nimble charm]

why does this display?

[worldly helm]

Hello. Please give the bot the permission to manage threads

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[covert wing]

yo, how can i communicate to the support team in the ticket of what dropdown option the ticket creater chose?

[worldly helm]

@karmic narwhal

Hello. You can edit the ticket message regarding your panel

[covert wing]

Is there a variable that will say what dropdown option they chose?

[worldly helm]

{panel_name}

im pretty sure

[hoary forge]

Hey lias

How to Make only Staff team To close the ticket

[worldly helm]

Hey. Do you need help?

Dashboard --> Panel Configs --> Buttons --> Support Team only

[hoary forge]

When member try to close the ticket it Will say

You don't have permission to use this

How to make it like that

[worldly helm]

[hoary forge]

What to choose

[worldly helm]

Close Ticket

[hoary forge]

Alright thanks

It's now done

+rep @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #21 - 315)

[covert wing]

oof it didn’t work but thanks

[worldly helm]

try {panel.name}

[covert wing]

I meant like

[pseudo ravine]

You can just put the name of the panel in the Display of the dropdown option

[covert wing]

I mean like

The chosen drop down option

Not the panel name. The variable worked but it’s not what I want it to

I want it to state what dropdown option the ticket creator selected. in the ticket message

[pseudo ravine]

You can edit the Ticket Message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[covert wing]

but is it possible to add what drop-down option the ticket creator chose on the ticket panel IN the ticket message

[pseudo ravine]

Yes, by editing the Ticket Message to include which panel it's from

[covert wing]

Which variable would that be?

[covert wing]

Like it’s a singular panel with multiple drop down options

[pseudo ravine]

{panel_name} Although you don't need the variable

[pseudo ravine]

Each option is a separate panel

[covert wing]

It made it say the panel name. I want it to say the chosen option title

[pseudo ravine]

Say it where?

[covert wing]

Ticket message

Is that possible?

[pseudo ravine]

Yes, I've shown you how

[covert wing]

But it’s different every time

[covert wing]

These three options are in a single panel

[pseudo ravine]

Not possible

[covert wing]

Is there any other way to communicate it to the support team?

[pseudo ravine]

Like I've said, each option in a dropdown is a separate panel, so each Ticket Message can be different

[covert wing]

OHHHH

I think I get it now

Thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 854)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[dark heron]

I wanna combine all my ticket panels into one thing where you can select what you want. But I can't figure out how to do that

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hello. Look above