🆘│community-support

[sweet mantle]

and?

Question placeholder
Min Required
Max Required
what to do

[worldly helm]

Question placeholder.
The question placeholder is the question you will be shown on the form. Here it is "What is your question/issue?"

Min required - max required
These are the counts of letters the ticket opener has to put in there. For example if the min required is 6, you need to put atleast 6 characteres

[normal glade]

Hi, I was wondering why whenever I try to use any command it says "application did not respond"? It has all the perms so I'm a bit confused.

[worldly helm]

Hello. Please try to use the /debug command in that channel

[normal glade]

I have, it said the same thing

[worldly helm]

Ticket tool is lacking the permissions marked with ❌

[normal glade]

How do I change that?

[sweet mantle]

oh no, I did it, thank you very much@worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 272)

[worldly helm]

and then select the lacking permissions

[worldly helm]

You're welcome
If you have any more questions feel free to reach out again 🙏

[normal glade]

thank you it worked!

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 273)

[sweet mantle]

[worldly helm]

You're welcome
If you have any more questions feel free to reach out again 🙏

[restive kelp]

Hey

I have an issue I need to recover a transcript but idk where I can find it

[lost fractal]

Does anyone know if there's a way to automatically delete Closed Tickets after x days?

[worldly helm]

Hello. Are you the staff/owner of the server

[restive kelp]

Y es ss

Yes*

[worldly helm]

the Owner?

[worldly helm]

Hello. Probably only with the automation feature, which is a premium only setting

[normal meteor]

Wie erstelle ich die Tickets auf handy

[worldly helm]

Guten Tag. Unter dieser nachicht ist ein embed, gucke dir diesen bitte an

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[restive kelp]

Im the owner yes

[worldly helm]

You can check your Dashboard to see what Channel you set up for the transcript channel.

[normal meteor]

Danke

[worldly helm]

Kein Problem

[restive kelp]

But I didn’t set up any Chanel there is no where i can find previous transcript that I deleted ?

[worldly helm]

If you deleted a transcript you cannot view the ticket anymore, as you deleted both the transcript and the ticket

What exacly are you asking for

[worldly helm]

What exacly cant you fix

[worldly helm]

To change that, you need to change your panel name. The name of it is:
1 | Staff/Player report
You have to change that and resend your panel

[maiden frost]

where can i change the how much tickets can be opened by one person?

[austere forge]

Hi there 🙂
Dashboard > Panel configs > Limits - Open tickets each user

Panel configs > Select your panel and use rename button

[hearty pivot]

njhhbbhh

[pseudo ravine]

Hey there. Do you need any support regarding Ticket Tool?

[cursive gust]

there's problem

[austere forge]

seems mostly to be a issue with the connection on your side 🙂

[cursive gust]

then How do I talk to you now?

[pseudo ravine]

We haven't received any other reports of the dashboard having issues. It may be an issue on your side

You can try refreshing the website

[cursive gust]

i did it

Nothing happened

[pseudo ravine]

You can try using another browser

[cursive gust]

look

[cursive gust]

hmm

[normal kernel]

[pseudo ravine]

May I ask which country you're from?

[normal kernel]

Why is the name of the ticket not changed?

[pseudo ravine]

Hey there. Could you elaborate a bit?

[normal kernel]

If you use the command to change the name of the ticket, it will not change

What is the reason?

[pseudo ravine]

You're using the $rename command and the ticket name isn't changing?

[normal kernel]

yes

[pseudo ravine]

Did Ticket Tool send an error?

[normal kernel]

Can you explain?

[cursive gust]

Qatar

[pseudo ravine]

Did Ticket Tool send a message saying an issue happened when you tried to rename?

[pseudo ravine]

Alright. It seems like our payment processor supports your country. Could you try using another browser and see if that works?

[normal kernel]

No

[pseudo ravine]

Could you double check that Ticket Tool has the Manage Channels permission in that ticket

[cursive gust]

It's already opened on my phone

[pseudo ravine]

So it's working on your phone?

[normal kernel]

The TicketTool has administrator

[pseudo ravine]

Could you click on the blue rename from the command and send a screenshot

[normal kernel]

From Dashboard?

[pseudo ravine]

This part

[normal kernel]

okay

[pseudo ravine]

Could you send the server ID in here? Not an invite, just the server ID

[normal kernel]

ok

1227037753275842582

[pseudo ravine]

Did you only run the command once?

[normal kernel]

yes

[pseudo ravine]

Could you try running it again

[normal kernel]

ok

[normal kernel]

Nothing happened

[pseudo ravine]

Is it only happening on that ticket?

[normal kernel]

no all ticket

[pseudo ravine]

Could you try refreshing your Discord?

[normal kernel]

one minute

[mortal seal]

I'm currently having this issue with my support discord.
When I attempt to view my dashboard, there's just a generic pfp and it tells me I have no linked accounts. When I try using the ticket tool in my discord, I get this error. Mind you, I've paid for this months membership and still can't use it.

[worldly helm]

Hello. Do you mind me asking when you bought the premium membership?

[mortal seal]

Let me do some digging

[mortal seal]

Ah that's right. It told me it wasn't going to charge me until like.. the 7th of November

[worldly helm]

Okay, could you try doing the /debug command in that channel?

[mortal seal]

Why wouldn't I be able to view my dashboard?

[pseudo ravine]

How did you purchase your subscription?

[mortal seal]

Patreon

[pseudo ravine]

We've never offered a subscription via Patreon. Did you purchase it through Discord or Paddle?

[mortal seal]

Ok please hold 🤦‍♀️ super confused. Let me check

Alright so I got that confused with another app. My apologies!
However, even if my membership wasn't active, would I still be able to view my dashboard? It doesn't even show that I have a profile of any kind, and I've attempted to relog in and everything

[pseudo ravine]

You may not have the correct permission level. Run the /botswitcher command to switch to the white bot. After that, run the /permissionlevel command and send a screenshot

[pseudo ravine]

Are you the server owner?

[mortal seal]

Yes I am

And nothing has been touched in some time

[pseudo ravine]

Make sure that the white bot has the View Channel and Send Messages permission in that channel

[mortal seal]

Why is this suddenly an issue 🤦‍♀️
Ok here's what I have after that:

[pseudo ravine]

You don't need to run commands on the gold bot anymore, as the white bot is the active bot

Can you try accessing the dashboard again

[mortal seal]

Still getting that. Even sync'd

[pseudo ravine]

It seems like you're logged into a different account on the dashboard, as the profile in the top right is a default avatar

[mortal seal]

That's what I thought also, but this is the only profile I have active

I even tried relogging

[pseudo ravine]

Did you make sure that the account was correct?

Hey there. You need to edit the Ticket Message to remove the mention in the embed. Please refer to the embed below!

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

oh i found it
thanks 👍

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 802)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[old gazelle]

Ticket bot wont work + /debug also dosent work

[humble sequoia]

━━ Deadly Gamer's inquiry has been moved to a ticket ━━

[elfin seal]

hello how do I fixx this?

[worldly helm]

Hello. Your ticket category has 45 tickets in them. Please delete some or add a overflow category on your dashboard

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[short turret]

can i make it Close with reason in ticket?

[worldly helm]

Hello. You can use the command /close and select the option to close with a reason

[short turret]

Can I make it as a button to press?

[worldly helm]

Sadly not

[short turret]

ok and how do I enable open with reason?

[worldly helm]

You can use the form feature and make the bot auto display it on the ticket message

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[short turret]

ok

[brazen heart]

how do i remove the ticket tool?

how do i delete the ticket tool and remove my server from it?

[jade topaz]

You can simply kick ticket tool from your server and it will be removed

Also you can remove it from your authorised apps if you go to your Discord settings —> Authorised apps —> ticket tool and remove

[marble jetty]

how can i give certain users access to tickets

or roles

i want to give a couple of roles access to all tickets

[lament prairie]

Dashboard -> Panel Configs -> General -> Support Team Roles

[marble jetty]

thanks

[iron night]

Gave +1 Rep to @lament prairie (current: #47 - 51)

[lament prairie]

You're welcome, glad to help

[fast jetty]

How do you go to manage severs

[lament prairie]

from the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[fast jetty]

ty

[arctic stream]

Hey! How do I fix this?

[restive condor]

Hey there! It seems like that panel has been deleted on the Dashboard

Simply make a new panel 😄

[arctic stream]

I just realize me messing with stuff last night and I deleted it by accident lol thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1602)

[teal pine]

how would i go about adding multiple buttons to a message

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

Hey there! see above ^

[teal pine]

thank you!

[iron night]

Gave +1 Rep to @lament prairie (current: #47 - 52)

[lament prairie]

You're welcome

[uncut nest]

how do I check closed tickets?

[pseudo ravine]

Hey there. Are you referring to checking the transcript of a deleted ticket?

[inner tangle]

Needing assistance on removing a subscription. The server was deleted, and I cannot cancel the sub. Anyone know how I can do so? It will not let me cancel under my subscriptions area on Discord.

[pseudo ravine]

Hey there. You will need to contact Discords Billing Team, as they're the only ones who can help in this situation. Please refer to the embed below to get into contact with them!

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[inner tangle]

Thank you!

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[misty sonnet]

Hi everyone, I have discovered a "bug" (maybe I'm just stupid, idk) with the ticket tool and I don't know how to fix it.
When someone wants to fill out a Form on my server it says “something went wrong please try again” - no matter how many times you try or if you change your answers, no ticket opens. (There is also no error message regarding the characters for the individual answers)
Does anyone know why this might be the case? :)

[jade topaz]

Anyone know why this is happening when my server member tries to open a ticket https://media.discordapp.net/attachments/846586538963238925/1299194221613551626/IMG_9569.png?ex=671c5068&is=671afee8&hm=cedc96495c8ee1abf165c61dcc7e560d4711624a6e532daa1271a9934ba9bfe6&

[misty sonnet]

My suggestion is to look into the permissions :)

Buttons ➡️ Create Ticket

• is the "Support Team Only" Button on?
• did you allowed only specific roles to use this Button?

[austere forge]

Hi Ally!
Can you let me know if the error still occurs?

[misty sonnet]

Yea it does :/

[austere forge]

Okay!
I'll move you to a ticket to fix this problem

[strange cloud]

How do I do the thing where if you create a ticket there will be a format you have to write to make the ticket

[halcyon stag]

He saying that sentinel will get a evo soon

[austere forge]

Hi there 🙂
follow instructions below :

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

@halcyon stag

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

^^

[strange cloud]

Ty sir

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 636)

[shadow lynx]

how do i make i so that

when i close a ticket, it daves transcript then deletes

**saves

@austere forge

rip

[austere forge]

Hi there 🙂
To save the transcript automatic, this is a premium feature
However, when a ticket is closed, you can delete it automatic

Dashboard > Panel configs > Two step Ticket

[shadow lynx]

i have premium

how to do

[austere forge]

Perfect, you can go to Dashboard > Panel configs > Transcript - Auto Save Transcript

[shadow lynx]

ok amazing

thx

[shadow lynx]

thx

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 637)

[shadow lynx]

also, under automation, to send dm when done, how can I have the bot to say “… closes by (staff that closed)”

[austere forge]

Dashboard > Panel configs > Message - EDIT CLOSED MESSAGE and put variable {user}

[humble sequoia]

@thin blaze

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shadow lynx]

perfect, last thing, how can i disable the buttons completely?

[austere forge]

for that it's not displayed or interact by certain roles?

[jade topaz]

Ahh ok. Thanks, I fixed it

[iron night]

Gave +1 Rep to @misty sonnet (current: #344 - 1)

[shadow lynx]

like no one see it

[austere forge]

Dashboard > Panel configs > Buttons - Show this button

[shadow lynx]

thx

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 638)

[modern sage]

how do I get this

[worldly helm]

Hey! Please refer to the embed below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[modern sage]

thanks

how do I get the category to show in the ticket message

[worldly helm]

Hello. Please elaborate

[modern sage]

like it shows you what category you have opened

in the pic above it is "General Support"

[plush sand]

When will premium users be able to add a picture to their custom bot???

This is one of the most basic premium features ?

[worldly helm]

Hello. Not yet

the devs are working on something though

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

See above ^^^

[plush sand]

I hope so, I've been premium for a good few months now and it seems ticket tool just wants us to advertise their ticket emblem rather than allow us basic custom features

Is there any sort of upgrade date in mind, do you know?

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[modern sage]

ah is a premium thing

[plush sand]

I mean not much can change for a general update idea but okay thanks

[worldly helm]

nope its not

[modern sage]

i mean that when you open a ticket, it says what cateogry you created it in

[worldly helm]

you can just use the variable "{panel.name}"

[modern sage]

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 275)

[vestal haven]

Why when I want to add someone to ticket he tells me that??!!

[humble sequoia]

━━ ᴷᴬᴿ The Lady's inquiry has been moved to a ticket ━━

[tribal tusk]

Hey, why does it not let me change this?

I want to edit the text, and add a image to it

but its grayed out

[austere forge]

Hi there 🙂
This is a premium feature

[tribal tusk]

I have the trial

should it still work?

[austere forge]

Can i get the server ID / name pls

[tribal tusk]

1295909805982093405

I just want the title of the text to be # like this

oh well ig its disabled here but yeah

[austere forge]

Alr, refresh your page, your trial should now be active 👍

[tribal tusk]

Yeah, it works now. But can you help me with the text thing

I want the title of the text to be like that

doesn't work in title

[austere forge]

This is not possible in the Title field, you can put it in the embed description

[tribal tusk]

I see. Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 639)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dim yacht]

hi

send me premium bot invite

[austere forge]

Hi there 🙂
You need a premium subscription to use it

[dim yacht]

i have

send inv link

[austere forge]

perfect 👍
see below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[tribal tusk]

Hey! Any way to make it so only a person with a spesific rank can open a spesific ticket

?

[austere forge]

Hi again Kibax!
You can go to the Dashboard > Buttons > Create Ticket > Allowed Roles

[tribal tusk]

Yep! that allowed thanks again

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 640)

[tribal tusk]

Hey, more questions sorry lol. How do I make it so when they click on a button they trigger another command rather than a ticket

cuz its like a ticket dm kinda hard to explain

is that possible?

[austere forge]

can you elaborate ?

[tribal tusk]

nvm figured it out sorry

[austere forge]

all good 👍

[austere oxide]

can you still use the variables in the moderator message

[austere forge]

Hi pear!
yes

[untold wedge]

How to create a ticket

[austere forge]

Hi there 🙂
Do you want to setup ticket tool on your server?

[radiant violet]

hi, can premium paid subscription implement this?

[lament prairie]

Hey there! do you mean the buttons one above one?

[radiant violet]

yes

[lament prairie]

you can make it even with primary bot
Dashboard -> Panel Configs -> Panel -> Buttons Per Row (Multi Panels) change the count to 1

[pastel verge]

Hi

[idle idol]

The bot doesn’t appear in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[pseudo flicker]

Hello, i get his error and I don't knwo which button.
I didn't even changed emoji

[restive condor]

Hey there! Could I get your server name or ID please

[pseudo flicker]

923210455328108615

server id

[restive condor]

Which panel are you having issues with?

[restive condor]

Dashboard > Panel Configs > Buttons > Close Ticket Button
You can only have an emoji in the 'Button Emoji' field.
Text goes in the 'Button Text' field

[pseudo flicker]

oh

I overlooked it thanks a lot

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1603)

[restive condor]

No problem!

[jade topaz]

How do I set up tickets in my server so ppl can make them

[austere forge]

Hi there 🙂
follow instructions below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[acoustic lodge]

Why he tell this for me

[austere forge]

Hi there 🙂
can i get your server ID / name pls, not a invite

[acoustic lodge]

Send it privately

[austere forge]

Dashboard > Panel Configs > Buttons > Create ticket
You can only have an emoji in the 'Button Emoji' field
Text goes in the Button Text field

[acoustic lodge]

How I can make select Manu in ticket

[worldly helm]

Hello. Please refer to the embed below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[acoustic lodge]

Sorry, I know my questions are many, but how do I put a picture in the ticket, and only for premium?

[austere forge]

correct 👍

[acoustic lodge]

؟

[austere forge]

it's a premium feature, putting an image URL in the embed editor

[acoustic lodge]

OK thanks

[hollow crag]

can someone help me on why the create ticket button won't show up?

[shadow lynx]

send panel again / update it

[hollow crag]

I tried both and the create button still won't show up

ahhh someone said about attached panel, previously I did testing out the dropdown, I just fix it

thank you so much!

[worldly helm]

ohh yeah sorry, i didn‘t mean to delete my msg, sorry!

[hollow crag]

no, no problem! that turns out to be it, I happened to forgot to delete one of the drop down, tysm once again!

[worldly helm]

You‘re Welcome

[gusty solstice]

Hey is anyone able to tell me how I can buy products from Tech-o Incorporated because I've joint the server on here and it says run the following "/link" to buy our products BUT when I tried there are no "/links" to use and it won't let me type in chats

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shadow lynx]

its suprising how many ppl come here asking abt other services

n why tf i j got warned

😭

[pseudo ravine]

If you don't need any support regarding Ticket Tool, then please don't talk in this channel

You were warned for pinging staff, which is against our rules

[shadow lynx]

when tf i do that? 😭

[shadow lynx]

i didnt do this either

😭 🙏

[austere forge]

let’s keep this channel focused on support

[pseudo ravine]

#🆘│community-support message

[shadow lynx]

i alr got warned for pinging staff

😭 🙏

[pseudo ravine]

This channel is strictly for providing support for Ticket Tool. If you don't need any support regarding it, please stop talking in this channel

[shadow lynx]

this is the service im payin for 🤦‍♂️

[pseudo ravine]

We have rules, and we expect everyone to follow them. Including premium subscribers

[shadow lynx]

😭 😭 😭 😭

🙈🙉

[pseudo ravine]

You've already been told multiple times to stop talking in this channel if you don't need any support regarding Ticket Tool. Please stop talking in this channel if you don't need any support

[shadow lynx]

🙉

👍

[scenic plinth]

Knock it off.

[tender mango]

whats the issue here

i just invited the bot

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the “View Channel” and “Send Messages” permission in that channel

[vale abyss]

Hello

I have a problem with my account, do not let me buy and bought a token and never showed up

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vale abyss]

Hi

I need help

[weary gorge]

Gostaria de saber se o bot tem como botar imagens de tipo game passe quado a passou for abrir só escolher aí já abri o ticket?

[pastel verge]

Hello, I need help

#🎫│make-a-ticket

[silver mango]

Now my friend get his ticket support like that I want mine to be custom to but idk how

[warm salmon]

Where can I make a ticket?

[tepid sky]

Hey guys

Im having issues related to knowing how to make so my people can claim tickets

And also with the variables

[worldly helm]

Hey. Claiming is a premium only feature. What do you need help with the variables?

[coarse tartan]

how to edit panel name

[worldly helm]

Hello.
Dashboard --> Panel Configs --> Select your panel at the dropdown at the top of your screen and click on the green Rename button

[coarse tartan]

ok

[worldly helm]

Hey there! #🎫│make-a-ticket

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[worldly helm]

Siga as instruções acima para abrir um ticket

[still wasp]

hii !! i have a question on how to change the texts on here? 😓

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[idle flint]

^^ both of these should help 🙂

[still wasp]

tysmm !!

[shadow lynx]

For the drop down options, is there really no way to easily rearrange them? I mean deleting all of the drop down options to change the order is mildly infuriating

[austere forge]

Hi dark 🙂
The only way to rearrange the dropdown options is indeed to delete them and recreate them in the desired order.
I understand this can be frustrating, but unfortunately, there’s currently no other method available to directly change the order of options

you can suggest this in #1019685143046279208

[shadow lynx]

yeahh

think i will, also

is it possible to have the form response thats sent in tickets to be included in the main embed?

[austere forge]

sure, you can use the {create.form.x} variable, replacing x with question number to your ticket message

[shadow lynx]

I put this in the ticket embed?

[austere forge]

yep 👍

[shadow lynx]

I already have a form setup, is there another variable just to put the responses?

[austere forge]

the variable {create.form.x} 🙂

replacing x with question number

[shadow lynx]

oh i thought this created a form

thx

[shadow lynx]

is there a way to purge all tickets from a specific memeber?

[austere forge]

Unfortunately not, but just so you know there is a /purge command for deleting closed/open tickets

[shadow lynx]

yeahh /purge [user]

would be very useful

[austere forge]

yep, but it doesn't exist currently
you can suggest this in #1019685143046279208

[shadow lynx]

r they even regularly looked at? 😭

[austere forge]

Our team lead takes a look at any peaceful suggestions to be added in the future

[shadow lynx]

peaceful?

[austere forge]

i mean relevant / constructive

[viral musk]

hello someone can you help me

@dark kraken

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[viral musk]

although I added the bot to my server, it does not appear on the dashboard

[restive condor]

Hi there, please follow the instructions below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[native oriole]

this message comes up when i try to send the ticket message in a channel and i do not know how to fix the issue

[restive condor]

Hey there! Please check your Dashboard > Panel Configs > Buttons > Create Ticket Button

You must have either an emoji or text

[idle idol]

I can’t see the server in the dashboard

[lament prairie]

مرحبًا صديقي، إضغط على Sync Servers الي بالداشبورد
لو ما ضبطت اعمل تسجيل خروج وارجع ادخل

[livid sandal]

Boa tarde

[dreamy vigil]

Tickets

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[manic oar]

Bro

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Hello. What do you need support with?

[manic oar]

Sir how to setup ticket

[vast rivet]

Setup command

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

See above.

[manic oar]

Will you teach me how to set up ticket bot

[worldly helm]

You can check out the embed above and set up the bot step by step :)

[jade topaz]

Heyy, How can i make the bot mention a support role after opening a ticket?

[worldly helm]

Hey there!
Please look below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[dreamy vigil]

What?

[manic oar]

Please dm

[worldly helm]

Please keep all of the support in this server/channel

[manic oar]

I am unable to setup ticket bot

[worldly helm]

Why exacly, any error messages?

[modest heron]

Hello, am having an issue setting up ticket tool bot to my server it would be great if anyone could help!

[restive condor]

Hey there! What exactly seems to be the issue?

[modest heron]

I want to add thee bot to a server and it’s added but when I click dashboard I get a whole other server that I do own but I don’t need ticket tool in.

[restive condor]

Do you own the server where you're trying to conigure the bot in?

[modest heron]

No ,but I have the role of managing

I have all permissions

[restive condor]

Please ensure you have administrator permissions enabled in your role settings

[modest heron]

It is enabled but let me go make sure again.

Thanks ! Issue solved (removed permission and put it again)

[manic oar]

@dreamy vigil i create from there

[sacred rapids]

When I look at ticket transcripts, any the media that was sent isn't available anymore. Is there a way for ticket transcripts to keep any media (images/videos) sent in a ticket?

[restive condor]

Hey there! Unfortunately, images are only saved in transcripts for premium users.

Once a channel is deleted, so is everything in it, so Discord doesn't store any images.
We store images ourselves for premium users only, up to 8MB per transcript

[sacred rapids]

Thanks for the info! How does your premium service work? Is it charged monthly, yearly, or is a one-time fee?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1605)

[restive condor]

You can subscribe either monthly or yearly (best option).
If you wish to purchase a subscription, you can do so from the 'Premium' tab of your server Dashboard or, https://tickettool.xyz/premium directly

[warm salmon]

I have proof of a shift leader speaking in some quite poor language

Their user is madkar13

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[flint osprey]

i have my panels and ticket tool set up and everything, an image is below. but whenever my members try to open a ticket it won’t let them?

[restive condor]

Hey there! Any error message when they try to open a ticket?

[flint osprey]

this is what she sent

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please make sure Support Team only is disabled, and you haven't accidentally added a role to the 'Disabled Roles' field

[flint osprey]

tysm

[flint osprey]

wait where are panel configs ?

is it in the panel category

[restive condor]

Panel Configs is the section you're sent to when opening the Dashboard

It's on the left sidebar

[flint osprey]

ohhhh

[tawdry geyser]

hello pls help whats this

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Look above!

[tawdry geyser]

can i type a text instead of emoji?

[worldly helm]

Sadly not.

[turbid kettle]

So I’m trying to setup this bot in my server with it being able to @ a role of my choice in the ticket message but it won’t actually ping and it just shows up. Can anyone help?

[pseudo ravine]

Hey there. Do you have the role that Ticket Tool is pinging?

[turbid kettle]

Yes I do

I asked other people with the role too but it won’t ping

[pseudo ravine]

Make sure Ticket Tool has the Mention Everyone and All Roles permission

[turbid kettle]

I’ll try it, ty

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 804)

[misty sonnet]

Hii, someone created a Ticket on my Server and for some reason everyone on my Server was able to see it - why did that happend? :)

[pseudo ravine]

Hey there. You can make sure and go to the Dashboard > Permissions > Everyone Role Permissions > Edit opened > View Channel >

[random nexus]

Hey there. When I try to manage my server, I get the message that I dont have access to this server. But I am the server owner. I would be glad if anyone could help me here.

[earnest pilot]

Does ticket tool have a feature to auto close tickets after a certain amount of time that no one responds in it?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

━━ TheSolarMCYT's inquiry has been moved to a ticket ━━

Fynn Pandora's issue has been solved in another channel.

[upper cedar]

hi

[shut moon]

Please help to ticket

[graceful crane]

@shut moon you can talk to the support team directly they’ll surely help you out

[shut moon]

I know, but I'm from the Czech Republic and I don't speak English very well

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[upbeat path]

How do I make the transcripts for a ticket that's in my own server?

[vast horizon]

does anyone know how to make ticket tool send a auto message, like when you say something like "Fish" it sends an automatic message

[zinc kayak]

why are forms not working with command style tickets? like it doesn't pop up

@covert swallow @idle flint

#📌│automated-support

[zinc yarrow]

Hello

[worldly helm]

Hello. Please just read the error message….

[hushed belfry]

Hey Guys, I have problem with the ticket tool bot. This error massage shows up. What is the reason behind the error message. I am missing some permission, is there like a subscription? Btw I didn’t set up the bot, so I don’t know if we had a subscription or not.

[eternal flare]

hi, im having a problem with the claim button, it doesn't apear. I have a panel with 4 buttons, and when i click on any, it creates the ticket, but the claim buttom for my support team doesn't apear.

[gilded verge]

Hi, system failure means that the bot does not have permission to manage channels or to manage permissions, you can run /debug in your server to see what's missing

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[gilded verge]

Hi @eternal flare, please read

[slate halo]

I'm trying to make it so that only the person who opened the ticket can see it, and not others.

+help

!help

[honest notch]

What does multi-line do?

[restive condor]

Hey there! That's just for longer answers.

For example, the first question below is multi-line, and the other one isn't

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > View Channel

[honest notch]

oh

ty

[worldly osprey]

How do I find the id on panel v2?

[outer heart]

Someone help pls

[worldly helm]

Hello there! Please look at the embed below

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

AND please use the /debug command in the channel you‘re tyna send the panel to

[restive condor]

Hi there, that's just the number beside the panel name on the Dashboard. This would be panel 1

[worldly osprey]

Thank you so much I appreciate it

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1608)

[hushed belfry]

I did the debug but its not showing me any problem. Is there something else i can do?

[lament prairie]

make sure the bot has the same permissions from category settings

[honest notch]

How to ping a role and a user?

@me

[lament prairie]

to mentions the ticket owner use {ticket.user}
to mention a specific role use {Role ID} or {@role name}

[vestal venture]

how would make it so the ticket doesnt get renamed when i close them?

[worldly helm]

Hello.
Dashboard --> Panel Configs --> Ticket --> Ticket closed channel name --> Select your wanted name.

[vestal venture]

how do i select that, it was fine before, now its randomly changing to "closed-XXXX"

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[honest notch]

Can someone help?

It shouldn't be moved once its closed?

[restive condor]

Hi there, can you create a brand new channel under the closed tickets category and use the /debug command there please

[restive condor]

Ticket Tool is missing the VIEW CHANNELS permission for that category

[honest notch]

Do you need any link?

Or do i press 'Clear Cache'

[restive condor]

Oh no, that's it

[honest notch]

okay

[restive condor]

Try closing a brand new ticket

[honest notch]

Yup it works, thanks Dan

[glossy swallow]

التيكت خلصانه كيف اجدد؟

[worldly helm]

مرحبًا، ماذا تقصد بالضبط؟ هل يمكنك تقديم لقطة شاشة؟

[glossy swallow]

كيف احل هاي المشكله

[worldly helm]

يوجد حد أقصى لعدد القنوات في Discord وهو 500 قناة. يُرجى حذف بعضها حتى تتمكن من إنشاء تذاكر جديدة

[glossy swallow]

شون احذف

حاولت مااعرف

[worldly helm]

هل أنت مالك الخادم / الموظف؟

[glossy swallow]

مافهمت

[worldly helm]

هل أنت مالك الخادم؟

[glossy swallow]

اني اصلا ماداخله هواي قنوات هنه ثلاثه فقط

اي اني مالك طبعا

[lament prairie]

صورلي فيديو وانت تروح للرومات لاهنت

[glossy swallow]

باللعبه؟

[lament prairie]

اي لعبة؟

[glossy swallow]

مواجهه الابطال ؟

موبايل ليجند

[lament prairie]

يحب بتكلم عن المشكلة الي فوق

[glossy swallow]

اها اي اصور فيديو المن

[lament prairie]

للرومات

[glossy swallow]

يااخي شنو رومات 🙂

صورت هذا ماافهم

[lament prairie]

الشاتات يقلبي مثلًا زي الي بالصورة

[glossy swallow]

اها

هذا

[shut robin]

When opening a ticket the only option is "create ticket" is there a way to customize this and add more?

[worldly helm]

Hey! do you mean the button?

[lament prairie]

مو هذا يقلبي، السيرفر الي فيه المشكلة

[shut robin]

The button you press to open a ticket

[glossy swallow]

اي هو هذا البي مشكله

الي بي"

[worldly helm]

Dashboard --> Panel Configs --> Buttons --> Create Ticket

[shut robin]

Thanks

[lament prairie]

المشكلة مو بهذا السيرفر يقلبي، كلم مسؤولين السيرفر الخاص باللعبة وارسل لهم الصورة، السيرفر فيه 500 روم عشان كذا ما تقدر تسوي تكت

[glossy swallow]

لعد هو اني ودوني لهنا

[lament prairie]

ارجع قول لهم المشكلة من عندكم لازم تحذفون رومات عشان الحد الأقصى للرومات بالسيرفر هو 500 والبوت ما يقدر يسوي اكثر

[glossy swallow]

اها تمام

شكراً

[lament prairie]

الشكر لله حياك

[shut robin]

Could you elaborate on how to add multiple?

[worldly helm]

Sure, look below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[umbral heart]

I need help

[worldly helm]

What exactly is your issue

[jade topaz]

How do I make it so people can open tickets in my server

[worldly helm]

Hello. Please elaborate

[jade topaz]

How do I add tickets to my server so people can open them

[umbral heart]

My other discord account had got suspended yesterday because I had put a false age mistakenly and i submitted forms and provided proof but I don’t know how to fill out a ticket or get my account back

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please check out the embed above.

[jade topaz]

Thanks

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 277)

[umbral heart]

?

Can I get some help on that??

[worldly helm]

Hey, sorry. As you are breaking Discord’s Terms of Service (https://discord.com/terms) with that, i had to report you to the servers moderator. I'm sorry but im afraid i can't help you anymore. Im not sure if you will receive support right now. Please wait till discord unbans you.

[umbral heart]

Is it possible they even will unban me

[restive condor]

If you're over the age 13 (or the minimum age required for your country), and fill out the ticket with all the information, yes

[umbral heart]

I don’t know how to fill one out

[restive condor]

This would've been emailed to you. Please open a ticket at https://dis.gd/request with the ''Appeals & Age Update Requests''

And fill out all the required information

[umbral heart]

I filled so much of those out tho

[umbral heart]

U did do that I gave them everything they wanted from me

[restive condor]

Then please wait on a response

It can take up 2 weeks

[umbral heart]

Ok

[wooden stratus]

Why is there so much error?

[restive condor]

Hey there! You seem to have an invalid emoji

Could I get your server name or ID please

[wooden stratus]

1146213617738461206

[wooden stratus]

Id

[restive condor]

Dashboard > Panel Configs > Buttons > Transcript Button

Please select the emoji using the emoji picker on the Dashboard

[wooden stratus]

OK thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1609)

[umbral heart]

Why everytime u try filling a ticket out it doesn’t show me servers???

[pseudo ravine]

Hey there. That is for inviting Ticket Tool into a server. That's not for creating a ticket in a server

[umbral heart]

How do u create a ticket

[pseudo ravine]

Are you wanting to create a ticket in this server, or a different server?

[umbral heart]

Doesn’t matter I’m just trying to get my account back

[pseudo ravine]

Account for what? As we only provide support for the Ticket Tool Discord bot itself

[umbral heart]

My old account got banned yesterday

And I heard I have to make a ticket for it?

[pseudo ravine]

You should figure out where you need to make a ticket in, as this is the wrong server for that

[umbral heart]

I filled out forms on it they told me to fill out a ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dire mauve]

how do i do this

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[honest notch]

How to make a multi panel

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[honest notch]

?

[pseudo ravine]

You'll need to go to here

[honest notch]

How do i get rid of a green button

[pseudo ravine]

Remove the first panel you attached, as it's already sent when you send the panel

[sour hound]

Здравствуйте у меня ребята из команды сломали флагшток потому что не могли строить сейчас я как владелец базы не могу установить флагшток

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

i'm sorry for the delay, could you show screenshot of Panel Configs->Permissions->Edit opened Ticket Owner Permissions and Edit closed Ticket Owner Permissions ?

[hushed belfry]

Hey it’s working again. Thanks

[iron night]

Gave +1 Rep to @gilded verge (current: #11 - 551)

[plain urchin]

hi guys, i have one ticket that i can't close

[worldly helm]

Hello. Any error messages?

[plain urchin]

they just don't respond

i try use the bottom and try use the command after

[worldly helm]

Could you please show me a screenshot of you using the command?

[plain urchin]

"The app doesn't respond"

[worldly helm]

For your knowledge that is an error message. Could you try using the /debug command in that channel?

[plain urchin]

same

[worldly helm]

The bot needs permission to read the channel.

[plain urchin]

is a ticket channel

[worldly helm]

I know, but the bot still doesnt have access to read the channel / ticket

[soft monolith]

Hello everyone.

So my question is: When a ticket gets opened, how do I make sure a certain role get pinged every time?

[worldly helm]

Hey! Please look below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[soft monolith]

The role name is @Dreamer staff, but it still won't get pinged. I've tried it a few different ways, but yeah, to no avail.

[worldly helm]

Could you please try with the role id?

[soft monolith]

Yes. Give me a second.

[soft monolith]

Thank you! I think I did it like that once before, where it didn't work, which is why I came here.. Either way. Thank you for the help.

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 278)

[worldly helm]

You're welcome

[soft monolith]

How do I get the count back to zero?

[worldly helm]

Dashboard --> Panel Configs --> Select your panel --> Click on Set Count and adjust your count.

Dashboard = https://tickettool.xyz/manage-servers

[soft monolith]

Once again, thank you. 🍱

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 279)

[plush birch]

Who

[worldly helm]

Hello. Please try using the /debug command in that channel.

[plush birch]

Speek Arabic when translated by Google

Pls google translate

[scarlet delta]

how come when i try to open a transcript from almost a year and it goes to load it then says page is empty

[worldly helm]

يحتاج الروبوت إلى هذا الإذن

[plush birch]

Ok

[worldly helm]

Hello. Look below

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[plush birch]

Where do I put the ear?

Google Translate

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[wild spire]

shou hayda “ear”
tatkallam bel arabi

[scarlet delta]

is there any way to ge that link to show the transcript its causing issues with me trying to get some items back and they wont accept unless i have the direct link

[plush birch]

Google translate please

[worldly helm]

What do you mean?

[scarlet delta]

can we go to vc

[worldly helm]

Uhm sure, https://discord.com/channels/509192800865353738/1070106933115240448

[wild spire]

يكتب بالعربي “ear”

[plush birch]

Where do I write? Please send me a private message to send me pictures of the explanation.

[wild spire]

ادهب الى #🎫│make-a-ticket

[humble sequoia]

━━ BossBeast7677's inquiry has been moved to a ticket ━━

[honest shale]

I deleted a pannel is there anyway i can get it back?

[gilded verge]

deleting something means that it's gone, you can't take it back, just create another one

[honest shale]

alr

[magic harbor]

When someone closes the ticket with the (Reason) the reason is only shown for them and not for the other admins

[flint cipher]

Hi guys

Welcome to the clubhouse!

[jade topaz]

hi

I have a problem with Ticket Tool. If a member opens a ticket, it gives him an automatic roll. How can I cancel it?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[umbral heart]

How do I get my last 4 digits from an old discord account?

[pseudo ravine]

You don't, and once again, you're in the wrong server

[umbral heart]

Ok

[mild nest]

Hi. I added a variable in the ticket header ex: "{user} Welcome to ... Support {@MYSUPPORTROLE}" but this doesn't seem to trigger a Discord notification on my phone even if mobile notifications are set to "Only @mentions" for that Discord server and I am a member of the MYSUPPORTROLE Role in Discord.

[pseudo ravine]

Hey there. Do you receive a notification when you're in the app?

[mild nest]

Nope, no notifications received. If I add @MYSUPPORTROLE in chat room people that are members of this role are notified. So seems like when a new ticket is created by Ticket Tool, the role specified in the ticket message is not notified.

[pseudo ravine]

What's the server ID? I'll take a quick look at your dashboard

[mild nest]

Is it safe to give my server id here ?

[pseudo ravine]

Yep, as long as it's not an invite, and just the ID itself

[mild nest]

937574193007059007

[pseudo ravine]

I'm not seeing any mentions on your ticket messages

[mild nest]

Wait one sec...

It is now there in the ticket message.

[pseudo ravine]

Could you try it now?

[mild nest]

The reason of the issue is that Discord does not send push notifications (All messages) if more than 2500 members. We just passed this limit.

[pseudo ravine]

Ah, that would make sense

[jade topaz]

Would I need access to dashboard, or would I do it all from / commands ect

[pseudo ravine]

Hey there. Yes, you'll need access to the dashboard for majority of the configuration

[jade topaz]

Ah cool, can I make it so I am only one with Dash access?

[mild nest]

Created a new ticket but the Discord role didn't get notified.

[pseudo ravine]

By default, only the server owner and users with the Administrator permission can access the dashboard

[pseudo ravine]

Could you send a screenshot of the message in your server?

[jade topaz]

so If I were to give for example every permission to an user but NOT Administrator they wont be able to correct?

[pseudo ravine]

Yep

[jade topaz]

thank you for the help : )

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @sage swift (current: #344 - 1)

[pseudo ravine]

Make sure Ticket Tool has the Mention Everyone and All Roles permission

[jade topaz]

Whats @edgy vault for?

is it like a premium bot?

[pseudo ravine]

It's a private bot for the features that are in alpha and not for public use

[jade topaz]

oh right was gonna say I preferd the colour of the logo so wanted to see if I can have it.

[mild nest]

Adding that permission fixed the issue ! Thanks a lot for your great and fast support !

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 810)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[pseudo ravine]

Nope, sorry about that

[mild nest]

Thanks @pseudo ravine

[jade topaz]

no need to appologize

[jade topaz]

Now invited bot to my server and I am beginning setup tomorrow. Thank You

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 811)

[jade topaz]

sup bro, every time I create a ticket the create ticket message doesn't appear again, and an annoying message also appears saying that this person opened a ticket or closed it

[pseudo ravine]

Hey there. Do you have any screenshots of this?

[jade topaz]

ok

i have

[pseudo ravine]

Could you send it in here?

[jade topaz]

here

[pseudo ravine]

You can go to the Dashboard > Logging > Logging Channel > Select a different channel

[jade topaz]

ok i gonna try

it worked thank you

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[carmine tinsel]

How do I get this

[pseudo ravine]

Hey there. You can go to the Dashboard > Transcripts > Edit Transcript Message

[carmine tinsel]

How do I work this

Cuz Idk how to

How do i add ticket stats

[pseudo ravine]

You can refer to our variables: https://docs.tickettool.xyz/dashboard/panel-configs/variables

[brittle jungle]

How i change the command /rename for $rename. ???

[pseudo ravine]

Hey there. Could you elaborate just a bit?

[carmine tinsel]

The current count of the panel in which this message was triggered

?

{panel.count}

Do I add that in the embed?

[pseudo ravine]

You can if you want, but that's not apart of the Ticket Stats area

[brittle jungle]

Hello, how i change the command "/rename (the name) for $rename (the name)??

[pseudo ravine]

How are you wanting to "change" the command?

[brittle jungle]

Yes

[pseudo ravine]

I'm asking how

[carmine tinsel]

How do you add it so when someone makes a ticket it changes the name to wtv they need

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[brittle jungle]

on a server that I am with putting $ instead of / can do the same command

[pseudo ravine]

Yes, you can use either the $rename prefix command, or the /rename slash command. Both of them do the same thing

[carmine tinsel]

is there a way for this to do it auto?

like when they type in

what they want from this:

and that changes the name

[pseudo ravine]

The closest thing would be using an answer from the form as the ticket name, otherwise it's not possible

[carmine tinsel]

I see

[carmine tinsel]

is Attach a private thread to each ticket for staff to talk about stuff without the ticket creator seeing this

[brittle jungle]

But how i use the command with $? I can't

[pseudo ravine]

Yep

[pseudo ravine]

You do it the same way

[brittle jungle]

Thanks for the help

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[jade topaz]

Hey

Does anyone how how I can view a closed ticket

If it’s possible

[pseudo ravine]

Hey there. Only if you saved the transcript before it got deleted

[tawdry shuttle]

Hey there could someone help me with this issue, payment made but still unable to open ticket says interaction failed.
@pseudo ravine

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the “View Channel” and “Send Messages” permission in that channel

[fiery kraken]

Hi gandang tahali po may problem po ang ako g merchant Hindi sya Maka proceed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fiery kraken]

Yan po ang nangyari

[pseudo ravine]

You are in the wrong place

[fiery kraken]

Ay sory

[pseudo ravine]

No worries

[coarse lynx]

E

Eu preciso de um tickit pro meu dc

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[shadow lynx]

is it possible to blacklist certain ppl from making tickets

[soft sable]

oop

[solid belfry]

Can someone help me I want to cancel my order but no one answers

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! Blacklist them from making tickets completely? Or for a specific panel?

[shadow lynx]

both

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[restive condor]

That's how you'd blacklist someone server-wise ^

If it's only for one panel specifically, Dashboard > Panel Configs > Buttons > Create Ticket Button > Disabled Roles

[shadow lynx]

can i make it so

roles per panel?

oh i read that wrong

thx @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1610)

[grim oriole]

j

[jade topaz]

hey where can i open a ticket?

[dark kraken]

#🎫│make-a-ticket

[jade topaz]

thanks!

[naive parcel]

how do i setup like bullet points on the dash board of the ticket tool panel

i can write only 2 lines there

see

like this how do i do it

[restive condor]

Hey there! Use a hyphen on a new line for a bullet point

Please note you are limited to 250 characters with the free version

[rare hare]

Hey guys and gals, you ever had the tickets once closed not move from the tickets channel to the closed channel?

Allmy closed tickets are no longer moving to the chlosed channel

If you have and know the fix, I would really appreciate some guidance to fix it.

Thank you

[naive parcel]

bruh

[naive parcel]

and how do i disable the option of people closing the ticket

[worldly helm]

Hey! Does that category have 45 closed tickets in it already?

[worldly helm]

1: Dashboard --> Command Configs --> Close
2: Dashboard --> Panel Configs --> Buttons --> Close Ticket

[open mantle]

Hello

Who on ? I need help

Tag me

[worldly helm]

Hey! what do you need help with???

[humble sequoia]

━━ zen's inquiry has been moved to a ticket ━━

[fair basalt]

How do I setup this so that only people with a specific role can close tickets??
(I am not good in english.)

[worldly helm]

Hey!
1: Dashboard --> Command Configs --> Close
2: Dashboard --> Panel Configs --> Buttons --> Close Ticket

[split chasm]

hi, so I'm having trouble allowing my support role to use the /rename command

i have it set as one of the allowed roles for the rename option yet they still cant rename, is there something else i need to do?

[restive condor]

Hey there! Does the command show up for them at all?

[split chasm]

no it doesnt

[restive condor]

Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Opened > Use Application Commands

[split chasm]

ooh

yea that might be it thank you

uh

well it worked thank you very much

[coarse tartan]

how to remove buttons and add a menu instead?

like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[coarse tartan]

how to add a defination like a small text under the button

[jade topaz]

Am I able to import embeds & hover over my premium membership to a new discord account? As my previous account got banned earlier today

[austere forge]

Hi there 🙂
use Description field

[austere forge]

Hi Beng!
can you move to #🎫│make-a-ticket pls

[coarse tartan]

ok

[languid charm]

How do I make it that when a ticket is created, the channel name is not ticket-0001, but something customized to my liking?

[austere forge]

Hi there 🙂
follow instructions below

[languid charm]

@austere forge has to be my favorite support member, lowkey.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[languid charm]

Thanks!

[austere forge]

You're welcome, I'm glad I could help!

[terse plover]

Ich kann den channel nicht auswählen

zum den ticket tool einstellen

[gray rapids]

Hey there sorry for the bother, this is probably a question with a super simple solution, but I'm just not figuring it out unfortunately.
In the past a former admin of my server used to add custom emojis to the message ticket, the form of a signature (ex "The staff, [emoji here").
I am trying to replicate this effect and I cannot figure out for the life of me how he did this.
Many thanks in advance for any help.

[dark quarry]

is there a way to contact staff?

[restive condor]

Hi there, yes #🎫│make-a-ticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[restive condor]

^

[restive condor]

Hey there!
Please use the <:emojiname:emojiID> format for custom emojis.

The easiest way to get this is using the $id command on your server.

$id

[humble sequoia]

<:smil:936485535403356221>

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 347)

[gray rapids]

Oooohh thank you so much @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1613)

[mellow mango]

I don't see a "Create panel" button on my dashboard

[worldly helm]

Hello. Its the green + at the top of your screen.

[mellow mango]

ohh tyy i now found it :D

Thanks @worldly helm :D

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 280)

[still needle]

how to make it so u can ping role

[worldly helm]

Hello. Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[still needle]

ty

ty @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 281)

[bitter junco]

i need some help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[bitter junco]

so im attempting to edit the ticket message but when i click the option its legit does nothing

[worldly helm]

hey! not all things in the embed editor are free to edit, some require premium ;)

[bitter junco]

ahh ok, so for me to change the ticket name i have to pay like a monthly sub?

[worldly helm]

You can change the ticket name with the /rename command, but for the bot to change the name automatically it requires premium. Look below for all the permium perks!

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[mellow mango]

how do i ping a role in Edit ticket message?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hi there 🙂
see above

[mellow mango]

tysm @austere forge:D

[polar kiln]

Hello i Need Help

[worldly helm]

Hey! What's up?

[polar kiln]

Idk How i make the Ticket on my Server

So the bot is on my Server

I mean this

[worldly helm]

Kein problem, willst du die anleitung auf deutsch oder englisch?

[polar kiln]

Deutsch bitte

[humble sequoia]

Drop-Down / Auswahlmenü

Das Dropdown-Menü oder Auswahlmenü ersetzt die Schaltflächen in deiner Panel-Nachricht und verwendet ein Dropdown-Menü für alle deine Panels. Um dies einzurichten, geht man zu den Panel Configs und wählt sein Hauptpanel aus.

<:Numbericons1:1018864164032225340> Enable Select Style

Zuerst aktivierst du Select Style. Dann fügst du ein item in den Dropdown-Editor zu. Jetzt kannst du mit der Bearbeitung deines Dropdowns beginnen!

<:Numbericons2:1018864168041971712> Dropdown Editor

Jede Zeile im Dropdown-Editor entspricht einer Zeile im Dropdown-Menü von Discord. Du kannst weitere "items" hinzufügen, durch Klicken auf

Zuerst wählst du ein Panel aus. Das ist das Panel, für das diese Option ein Ticket öffnen wird. Wählt nicht zweimal das gleiche Panel aus. Jede Option sollte ein anderes Panel haben

Danach kannst du ein Display einfügen. Dies ist der Titel dieser Option und wird im Dropdown-Menü angezeigt. Die Description kann gleich danach eingestellt werden, welche unterhalb des Titels

Zusätzlich kannst du ein Emoji auswählen, das vor jeder Option angezeigt wird. Du kannst entweder die ID eines Emojis manuell eingeben oder es im "Select menu" auswählen.

Häufige Probleme ⚠️

• Das Panel lässt sich nicht senden? Stell sicher, dass du ein gültiges Emoji ausgewählt hast.
• Die Option wird nicht angezeigt? Kontrolliere ob zwei Optionen das gleiche Feld im DropDown-Editor haben.

$dedropdown

[polar kiln]

Aber ich bin auf Handy

[worldly helm]

Guck einfach hier, wenn du fragen hast frag einfach 😉

kannst du trotzdem machen

[polar kiln]

Okey

Ich hab’s durchgelesen

Leider verstehe ich das nicht 😅

[worldly helm]

Was genau verstehst du denn dran nicht 👀

[polar kiln]

Alles das ist viel zu kompliziert 😭

Ich weis nicht wohin ich drücken muss

[worldly helm]

wenn der bot schon auf dem server ist, auf Dashboard

[polar kiln]

Jetzt auf manage?

[worldly helm]

Genau!

[polar kiln]

Jetzt?

[polar kiln]

Was meinen die mit Panel Name?

[ebon sable]

hey why can't i add a ticket setup

[worldly helm]

Please use the /debug command in that channel

[worldly helm]

Hier ist der panel name "Valed Support Panel"

[ebon sable]

still

[worldly helm]

The bot is lacking the permissions marked with ❌

[polar kiln]

Und jetzt?

[worldly helm]

Runter auf "Dropdown"

[worldly helm]

und dann die anleitung folgen. Bist gerade bei nummer 1️⃣ .

[ebon sable]

ty it works now

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 282)

[ebon sable]

can i ask how do i add the create ticket system?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Look above please.

[ebon sable]

ty

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 283)

[polar kiln]

Ist placeholder Text das hier?

[worldly helm]

Nope "Triff eine Auswahl"

[polar kiln]

Also das hier?

[worldly helm]

der text "Triff eine Auswahl" ist der placeholder

[polar kiln]

Was soll ich den da schreiben

[worldly helm]

Kannst du dir aussuchen, zum beispiel "Triff eine Auswahl" wie die person von dem screenshot

[polar kiln]

Achsoooo

Und was ist Display und Description

[worldly helm]

Zum beispiel bei "Buy". Buy ist der display name und der mini text darunter ist die description

[polar kiln]

Kann uch mehrere machen

[polar kiln]

Wie auf den Beispiel

Also das es Support und Buy gibst

[worldly helm]

natürlich, klicke einfach auf

Guys, @polar kiln dm'ed me with a screenshot of him getting auto timeouted for the german word big, he was just asking a question about the panel configs. I just wanted to ask real quick if he could be unmuted due to him not meaning the english word. Ill attach the screenshot he has sent me, aswell as a screenshot of the translator. Thanks

[iron night]

Gave +1 Rep to @polar kiln (current: #344 - 1)

[scenic plinth]

?untimeout 1026805370766762084

inner pika screams

@polar kiln

[polar kiln]

Danke

[worldly helm]

zurück zu deiner frage, das ist ganz normal so wie es ist

[worldly helm]

Thanks!

[polar kiln]

Aber wenn ich schreibe bei Description buy

[worldly helm]

yag

[polar kiln]

Und bei dem Typ stand unten noch etwas

Wie kann ich das machen

[worldly helm]

Das ist die discribtion

[polar kiln]

Also ich will das buy so breit steht und Open a Ticket to purchase a product

Was muss ich machen damit buy so breit steht

[worldly helm]

open a ticket to purchase a product ist dann klein

[polar kiln]

Ja

[worldly helm]

Nichts, ist breit von anfang an

[polar kiln]

Also das erste Wort ist schon breit

[worldly helm]

Yep

[polar kiln]

Ah okey danke

Das ist Description?

[worldly helm]

Nein

Der mini text unter "Buy"

[polar kiln]

Also kommt das schon automatisch?

[worldly helm]

Was kommt automatisch

[polar kiln]

Das hier

[worldly helm]

Nein

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly helm]

Das ist es

[naive socket]

Hello i have a problem, can someone help me ?

[humble sequoia]

RYANN_TRD, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[naive socket]

I try to change the general message of my ticket tool bot but everytime i save the changes and i sent the bot, it doesn't change

[worldly helm]

Please resend the panel

Or update it

[naive socket]

is it the button next to rename ?

[worldly helm]

Yes

[naive socket]

I already did that several times :/

[polar kiln]

Da ist nicht mehr mein Panel

[worldly helm]

@naive socket @polar kiln Both of you please open a ticket / bitte erstelle ein ticket —> #🎫│make-a-ticket

[polar kiln]

Hab

[polar kiln]

Hast du kein Zugriff auf Tickets?

[worldly helm]

ne

[humble sequoia]

━━ RYANN_TRD's inquiry has been moved to a ticket ━━

[polar kiln]

Schade

Bist ein guter Supporter

[worldly helm]

Dankeschön

[polar kiln]

Kannst du mir helfen keiner antwortet in den Tickets

Bitte

[worldly helm]

Warte einfach

[rose zealot]

What can i do😭

[restive condor]

Hey there! You can only add people to tickets

Are you trying to setup the bot?

[worldly helm]

wrong server to ask for smth like this.

[edgy basin]

Link bot

[edgy basin]

¿How do I do this in my server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide ^